Is it true that they won't refund an item purchased with promotional credit/balance ?
so the way it's coded by them is as a coupon, And a coupon you don't get back as it's not money,
I had the same issue 2ws (could have happened more times that I don't know of) first time was on the phone too long, then wen I was on hold, I chatted, told them the whole issue, 30 seconds later they gave me a new promotion credit,
Another time they cancelled the order, and they did not want to do anything about it, till I 'complained about the service I'm getting' then he was able to (I guess bc I complained) give me $5 (not as much as I lost) I gave up after that...