Author Topic: Spg category changes coming.. (Read 10470 times)

AROCKS1 · « **Reply #20 on:** February 18, 2016, 09:15:42 PM »

Dan (in regards to your comment to Bob on DDMS)

BH it appears they ARE going to accommodate me! I have two stays grouped together from 3/3-3/5 & 3/5-3/6..the 3/3-3/5 needed to be cancelled by 2/29 so I would be unable to cancel and rebook on 3/1 (its a C&P night which I don't believe I would have been able to rebook on 3/1). I called SPG, and the rep said initially that the new point system was not available for them to book in as of yet. I asked if I could speak to a supervisor or someone who may know more about when they would have the new system available to them to make the adjustment, and she said I should wait on hold. She came back and said they were "coding" my account to be sent to another department who will take care of the adjustment before I check in.

Crossing my fingers

Dan · « **Reply #21 on:** February 18, 2016, 09:22:13 PM »

Completely different scenario.

AROCKS1 · « **Reply #22 on:** February 18, 2016, 09:34:25 PM »

Quote from: Dan on February 18, 2016, 09:22:13 PM

Completely different scenario.

Figured you'd say that

Still based on what happened to me, why should he have to wait till 3/1? Wouldn't he be able to cancel and rebook his stay as two different reservations (2/29-3/1 & 3/1-3/2) and then ask them to code his account to be adjusted for the 3/1 stay?

Dan · « **Reply #23 on:** February 18, 2016, 09:40:15 PM »

Same end result, but I suppose.

ad120 · « **Reply #24 on:** February 19, 2016, 02:16:49 AM »

Cypress Suites going up :-(

D93 · « **Reply #25 on:** February 19, 2016, 04:38:54 AM »

Who controls hotel categories, SPG or the hotel?

Emkay · « **Reply #26 on:** February 19, 2016, 06:33:28 AM »

Quote from: D93 on February 19, 2016, 04:38:54 AM

Who controls hotel categories, SPG or the hotel?

SPG

AROCKS1 · « **Reply #27 on:** February 25, 2016, 02:14:48 PM »

Quote from: AROCKS1 on February 18, 2016, 09:15:42 PM

Dan (in regards to your comment to Bob on DDMS)

BH it appears they ARE going to accommodate me! I have two stays grouped together from 3/3-3/5 & 3/5-3/6..the 3/3-3/5 needed to be cancelled by 2/29 so I would be unable to cancel and rebook on 3/1 (its a C&P night which I don't believe I would have been able to rebook on 3/1). I called SPG, and the rep said initially that the new point system was not available for them to book in as of yet. I asked if I could speak to a supervisor or someone who may know more about when they would have the new system available to them to make the adjustment, and she said I should wait on hold. She came back and said they were "coding" my account to be sent to another department who will take care of the adjustment before I check in.

Crossing my fingers

Sadly I got my hopes up too early, they denied my request and I had to cancel 3/3

..just goes to show you never to think something is coming to you unless you get it in writing..

Deal Guy · « **Reply #28 on:** February 26, 2016, 02:06:33 AM »

Quote from: eliteflyer on February 18, 2016, 06:44:10 PM

Shame to see W Fort Lauderdale going up.

Where are you seeing that?

AROCKS1 · « **Reply #29 on:** February 28, 2016, 08:27:08 PM »

I imagine Dan is gonna put out a reminder about this tommorow (if he wasn't planning on it, he should!

), but just wondering if the changes should show at 12:00 AM (hotel time) or it may take a few hours. Anyone know?

yochiek93 · « **Reply #30 on:** February 28, 2016, 10:10:13 PM »

Quote from: AROCKS1 on February 28, 2016, 08:27:08 PM

I imagine Dan is gonna put out a reminder about this tommorow (if he wasn't planning on it, he should! ), but just wondering if the changes should show at 12:00 AM (hotel time) or it may take a few hours. Anyone know?

If you haven't seen it yet
http://www.dansdeals.com/archives/84314