Mods, feel free to move to a different board if you feel appropriate (either tech or just shmooze?), or merge if there's already a thread for this.
Apparently, Dell's customer service experience is notorious enough to gain its own name. Here's my most recent experience:
Purchased 6 laptops for work. Entered work address or billing and shipping, but somehow they ended up showing my home address (maybe it somehow defaulted to that in my account, whatever).
I called them up immediately and asked them to switch the address, they said they couldn't do it. How a tech company lacks the ability to switch a shipping address is beyond me, but I pushed and eventually got a call back from a supervisor, who assured me they would call when the package was ready to ship, and at that point they'd be able to switch the address. This was friday.
I came home motzei shabbos to find a dented, wet box of laptops on my front porch.
I took the box with me to work, and called Dell to schedule a pickup. I repeated my work address for the pickup, and they confirmed (my coworker sitting next to me heard the entire exchange).
The next day, my wife called to ask why Fedex was by my house. I called Dell again, and they apologized, told me they would have someone pick it up at the correct address. That evening UPS came and picked them up. Great, story closed.
The next day, Fedex came to my work to pick up the packages.
The next week, Fedex came to my house to pick up 25 packages from Dell. I'm honestly curious as to what that was even supposed to be.
