Just booked a ticket in Tam F Class, using BA avios points. I called up Tam's international call center line, to request for the chauffeur airport transfer service that they offer to all first customers. I read on blogs that they offer this to awards too, and people have had success. The CSR lady couldn't possibly be more rude, first telling me (lie #1) that i don't have any ticket booked, than telling me (lie #2) it was "not in first, not even in business, just economy O class..". Finally she looked it up and told me it's in F, but she can't put through the request, because i booked it on BA. When i told her that all F customers receive the service, she said I told you few times already your booking is not eligible for the request. I asked to be transferred over to a supervisor, to which she said the supervisor won't listen to your question, i will ask the supervisor what you want, not surprisingly, 30 seconds later she comes on and says supervisor said no, and won't come to the phone, (lie #3). She then told me to stop making up information to her, and HUNG up the phone on me!
Any advice as to how i should go forward with this? Thank you.
