I am sorry that there is so much animosity for not helping out more. You are right that I do not help out as much as I should and could. I am not as involved as I used to be. I was with Dansdeals or ctownbochur.blogspot.com from 14 years ago, but the forums never were a major focus of my attention. I have helped people in person including someone that is now very involved in the forums. That being said I will try to help out more in the future.
I called again and explained the situation to a regular CSR, as I find that sometimes the supervisors are meaner and are more invested in the company and a regular nice csr will help more.
I tried to have her sympathize with my situation and asked if she could please help and she did!