Im super frustrated right now. I once put an AMEX gc order through. 21 days later I attempted again saying it was blocked bc " Your order exceeded limits either by quantity, dollar value, or both for the allowed time period". I find this very surprising because the limit is 6k every 14 days. Anyhow I then ordered on the business section and it was denied bc " We were unable to verify the order information you provided", and supervisor told me that it was denied bc I submitted a SSN and not a tax id. When I explained to him that it was bc it's sole proprietorship and it is my business ID, all he would do is suggest I order on the personal side. I then ordered again on the personal side and was told it was denied bc. When I called again they told me to reorder which I did and then it was once again denied bc "Your order was not fulfilled for the following reasons: Your order exceeded limits either by quantity, dollar value, or both for the allowed time period."
I then called and the first rep just reads back the email, and then his supervisor tells me that it's MC that is blocking it and they have a GC limit?!?!?!?! I then told him that it's complete BS and I'm sick of hearing different excuses and please get me someone who can help. He had my number down (first insisting that he can't take a number down in case we get disconnected, something all the other reps and supervisors did) and then after 25 min on hold somehow I get disconnected.
Help!!!!
