Update:I have finally received my full credit towards a new sofa! After contacting Ashley via twitter countless times, back and forth, I have won the fight!... Social media rocks!!
Just wanna warn everyone again, if you are considering purchasing a new sofa, please avoid Ashley Furniture as much as possible, and DO NOT BUY AN ASHLEY DURABLEND SOFA, they WILL eventually peel. Thanks for your support! Good Luck!