Its amazing how little the AA reps can see. Its crazy! After waiting 20min+ for a rep in AU and then getting disconnected I just stuck with the US num and HUCAed and HUCAed and HUCAed.
The 5th rep I got was semi competent. Instead of telling me basic rules or asking me the same q's over and over boasting ignorance, this rep tried working with me and searched as many routings as she was able to come up with. I ended up with some ridicules route but I'm fine with that knowing that I'll change it as time comes closer. I just wanted to book O&D and get the 10% refund per account. Either way, it worries me for when I'm gonna have to switch the routing, what can they see already??
They couldn't see the MH availability I was seeing on BA
OK.
They couldn't see the KA availability I was seeing on BA
interesting.
They couldn't see the CX availability I was seeing on BA & QF
annoying.
They couldn't see the JAL availability I was seeing on BA
Come on!
THEY COULDN'T SEE THE
AA AVAILABILITY I WAS SEEING ON BA &
AA SERIOUSLY???!!
After the whole back and forth, what I saw on AA I put on hold. The rep was then able to piece it together with the little she was able to see. Unbelievable.
I definitely earned these miles after spending 2+hrs dealing with them yesterday.
...and I though travel was free