Interesting! I also use Lkwd branch Fulton for my BG checks, BH no such email yet. but i do try to never put the exact amount of check and payments.
Please keep us posted....
Good Luck!
the check and payments are never the same amount, i could have 5000 deposited in 1 month (over 3-4 checks) and then make a payment of 4950 before the statement closes.....
i did have a issue with them a yr ago, i deposited 3 BG paper check through the app taking pictures, got emails it was processing, and the next day i checked the app and the account was locked. so i called up the 1800 # and they told me that paper checks look suspicious so my account was locked and i have to go the branch to clear it up. which was annoying but nu nu. the teller who helped me at the branch told me that its best if I deposit these kind of checks in the ATM or at the branch directly.......after that i now deposit either in ATM or if i use the app i do one every few days...also i started requesting a legit mailed check from EMB so that helped...
another crazier story i had with them was i once deposited a paper check for about 9500 in the branch on a fri, and checked and saw it was pending, then on sunday morning i saw it wasnt there in my account anymore....i knew that i wouldnt make it there till the next friday so i ran there like 20 min before closing on Sunday, and the teller couldnt figure out what happened. finally she realizes that all the checks after being deposited get scanned through some kind of verification system and for some reason the system just skipped over my check....so she went through the stack of like 100 checks that were deposited in the past 2 days and found the physical check and redeposited it for me.....but i asked what happens if i wouldntve came in right away and she said the bundle of checks was gonna be sent down to corporate few days to be filed away.....it wouldve been a HUGE hassle to track the check down....Bh she helped and sorted it out....