We flew from Israel to Pittsburgh yesterday through Toronto on Air Canada yesterday. Upon arrival in Pittsburgh only 2 of our 4 checked items were there. Our 2 main suitcases were missing. We filed a claim with United as air Canada did not have a desk there and called air Canada 3 times so far, and they have no idea where our luggage is we are still trying them. We are assuming it got to Toronto as they have this whole system to go through border control and customs of and supposedly they clearly the bags there, you can't go through until they have accounted for your bags.
My question is what and when can we claim for lost baggage? We used our sapphire to book the tickets although It was originally United flights through Newark but the flight to Pittsburgh for cancelled so they rerouted us on air Cana da the day before we flew. We also have travel insurance which May offer us something too but not sure bc this is our home location...
Any help would be appreciated, my kids winter coats are in there and it's freezing here not to mention all our clothes...