In Heaton v. Social Finance Inc., the named plaintiffs alleged that SoFi, a student loan refinancing company, violated the FCRA by representing that they would only make “soft” credit pulls, which do not affect a consumer’s credit score, when SoFi obtained credit reports from Experian, but instead performed both “soft” and “hard” credit inquiries before the borrower had applied for a loan product.
If they would have done only a soft pull there would have not been a problem.