AMEX Return Protection: Did They Make You Return The Item?

[kickballrubber]

They are asking for proof now that I didn't return something to a physical store. How am I supposed to do that? I already sent them several pictures of the item. Credit card statement would show there is no return, but they are asking for proof from the vendor.
One of the few items I actually bought in a store rather than online.

Is this from a big box retailer like Best Buy? If not and itms a small popshop, you could write up a statement along with their contact info and get that manager/ownerr to sign off saying “____ customer have made this purchase on ___ date. Unfortunately due to our return policy of _____ this item is no longer eligible to be returned, and therefore not in our posession anymore”

Major pain in the ass, but it’s one avenue you can take, besides emailing the manager of said store and using that email as documentation.

[FlyingBoat]

Is this from a big box retailer like Best Buy? If not and itms a small popshop, you could write up a statement along with their contact info and get that manager/ownerr to sign off saying “____ customer have made this purchase on ___ date. Unfortunately due to our return policy of _____ this item is no longer eligible to be returned, and therefore not in our posession anymore”

Major pain in the ass, but it’s one avenue you can take, besides emailing the manager of said store and using that email as documentation.

It from JCP.

[petun]

Maybe call Amex and ask them what ideas they have in mind for how to provide proof of no return? Would be interesting to hear what they have to say. You would think credit card statements and pictures would be enough. Of course, it's possible you did return the item and the store credited you in some other way, but at some point, you have to take the person's word and not make unreasonable requests!