Topic Wiki

BDE!  :-[ DEAD!


DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

LATEST DDF THREADS DISCUSSING THIS:
Rabbis Who Bash Dansdeals Master Thread.

13 reasons why it's PERFECTLY FINE to buy price mistakes










DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.


Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2



We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel



zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)

Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 176263 times)

Offline Elchay

  • Dansdeals Gold Elite
  • ***
  • Join Date: May 2013
  • Posts: 193
  • Total likes: 0
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Brooklyn
Re: Premium Price Mistake ex-EU
« Reply #480 on: February 11, 2015, 02:28:09 PM »
same here, lhr to ewr ticketed rest are not, not holding my hopes too high
+1

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8948
  • Total likes: 228
  • DansDeals.com Hat Tips 35
    • View Profile
  • Location: Brooklyn
Re: Premium Price Mistake ex-EU
« Reply #481 on: February 11, 2015, 02:29:58 PM »

Why?
So I have a better chance of getting it honored. I can claim I am from Denmark.
You can say what you think when you think what you say.

Offline Emkay

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 14412
  • Total likes: 377
  • DansDeals.com Hat Tips 35
    • View Profile
  • Location: Where I ought to be
Re: Premium Price Mistake ex-EU
« Reply #482 on: February 11, 2015, 02:30:59 PM »
So I have a better chance of getting it honored. I can claim I am from Denmark.
Oh..

Offline ShlockDoc

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 2347
  • Total likes: 58
  • DansDeals.com Hat Tips 34
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #483 on: February 11, 2015, 02:32:41 PM »


This is how my wife and I will dress when we go to check our bags...

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9696
  • Total likes: 188
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #484 on: February 11, 2015, 02:33:09 PM »
So who wins for the most risky award?

I had my route booked - LHR-EWR-HNL/LIH-LAX-EWR in F - and then realized that my last leg was on one of the LAX-EWR planes that doesn't have lie flat. I tried to book another ticket, but the flight I wanted to LHR-EWR was no longer available. I then cancelled my whole ticket, and the seats on LHR-EWR opened back up. I rebooked the whole thing and got myself onto lie-flat for the last leg. Do I win? 8)

Offline Marco Polo

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jul 2012
  • Posts: 13126
  • Total likes: 49
  • DansDeals.com Hat Tips 104
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #485 on: February 11, 2015, 02:33:23 PM »


This is how my wife and I will dress when we go to check our bags...
With wooden clogs.

Great picture.
Quaerite et Invenietis.

Offline Yosef_S

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2011
  • Posts: 312
  • Total likes: 6
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Chicago, IL
  • Programs: DL Skymiles - Platinum Medallion; UA Mileage Plus - Premier Platinum; AF/KLM FlyingBlue - Gold; Hyatt Gold Passport - Diamond; Hilton HHonors - Gold; Starwood Preferred Guest - Gold; National Emerald Executive Elite; Hertz #1 Club Gold Presidents Circle
Re: Premium Price Mistake ex-EU
« Reply #486 on: February 11, 2015, 02:33:35 PM »


This is how my wife and I will dress when we go to check our bags...

The fare was priced in It's a Small World dollars??
Former DDF Lurker Finally Getting the Hang of Posting...

Offline HowYaDoin

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2013
  • Posts: 895
  • Total likes: 26
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #487 on: February 11, 2015, 02:33:42 PM »
This just in from United "We apologize to all DDers but you need to be Danish to qualify for this fare not eat a danish..."

Offline ShlockDoc

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 2347
  • Total likes: 58
  • DansDeals.com Hat Tips 34
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #488 on: February 11, 2015, 02:34:30 PM »

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25500
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Premium Price Mistake ex-EU
« Reply #489 on: February 11, 2015, 02:35:07 PM »
<snip>
This is how my wife and I will dress when we go to check our bags...

LOL
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Yehuda25

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 6091
  • Total likes: 78
  • DansDeals.com Hat Tips 9
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #490 on: February 11, 2015, 02:35:34 PM »
On one of my tickets, only one the segments was booked in buisness, so if I need to cancel what is the cancellation policy?

the ticket says

 /-REFUNDABLE-/;CPH POS END

What does that mean?
“To avoid criticism say nothing, do nothing, be nothing.”


― Aristotle

Offline Mocha

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2011
  • Posts: 2510
  • Total likes: 5
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #491 on: February 11, 2015, 02:37:01 PM »
This just in from United "We apologize to all DDers but you need to be Danish to qualify for this fare not eat a danish..."
Brought down m'raboseinu "you are what you eat"

Offline ShlockDoc

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 2347
  • Total likes: 58
  • DansDeals.com Hat Tips 34
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #492 on: February 11, 2015, 02:38:31 PM »


This is how the chassidim on the flight will look.

(ok, i'm done with pictures for now.)

Offline Fan of Dan

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2011
  • Posts: 3029
  • Total likes: 8
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #493 on: February 11, 2015, 02:40:57 PM »
Just to confirm what others have said that although online it didn't let me cancel my bad itineraries I was able to do it over the phone.

Now I have LHR-EWR and 2 months later EWR-HNL-LIH LIH-HNL-EWR all in Business. Total cost was 1277 DKK plus the 120 ticketing fee for 3 passengers.

Offline sara b

  • Dansdeals Gold Elite
  • ***
  • Join Date: Nov 2014
  • Posts: 190
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Baltimore
Re: Premium Price Mistake ex-EU
« Reply #494 on: February 11, 2015, 02:41:19 PM »
I'm really excited-- we booked tickets from London, where we will be for shabbos at friends, then to rome, venice, back to BWI, all first class (or business for the inter-Italy tickets), $600 total for 4 tickets for all of those flights.

We booked it twice, just changed around flight times a bit, first one was confirmed, second one still not confirmed. We aren't cancelling the first one until we receive confirmation, hope it comes within 24 hours!

Going between Xmas and New Years 

Online dovy2

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2012
  • Posts: 2392
  • Total likes: 304
  • DansDeals.com Hat Tips 24
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #495 on: February 11, 2015, 02:41:50 PM »
did anyone have their codeshares tickets ticketed?

Offline dealfinder85

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2013
  • Posts: 3580
  • Total likes: 9
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #496 on: February 11, 2015, 02:42:29 PM »
I'm really excited-- we booked tickets from London, where we will be for shabbos at friends, then to rome, venice, back to BWI, all first class (or business for the inter-Italy tickets), $600 total for 4 tickets for all of those flights.

We booked it twice, just changed around flight times a bit, first one was confirmed, second one still not confirmed. We aren't cancelling the first one until we receive confirmation, hope it comes within 24 hours!

Going between Xmas and New Years
expanding your red card business internationally?

Offline sara b

  • Dansdeals Gold Elite
  • ***
  • Join Date: Nov 2014
  • Posts: 190
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Baltimore
Re: Premium Price Mistake ex-EU
« Reply #497 on: February 11, 2015, 02:44:37 PM »
expanding your red card business internationally?

Ha, I should! :) I can also take some to Dubai/SA/Zimbabwe when we go in May :)

Offline Toasted

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2013
  • Posts: 1101
  • Total likes: 222
  • DansDeals.com Hat Tips 13
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #498 on: February 11, 2015, 02:44:49 PM »
expanding your red card business internationally?
You took that out of my mouth.

Offline dealfinder85

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2013
  • Posts: 3580
  • Total likes: 9
  • DansDeals.com Hat Tips 4
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #499 on: February 11, 2015, 02:45:13 PM »
Ha, I should! :) I can also take some to Dubai/SA/Zimbabwe when we go in May :)
why you going to zimbabwe?