I pay for 300 mbps But actual speeds are between 15-25 mbps... and sometimes doesn’t even work at all...
I'm on the same boat.
I've been paying for 400mb for quite some time and I have seen the speeds between, 25-35.
So I had them come down multiple times.
Each time they said it was something else.
Just last week they had replaced the entire line from the wires to my home. And then told me to wait a day or two for the system to reset and your speeds should be back up.
But called the retention line and told them its insane how you guys are charging me for 400mb when my speeds top at 35mb.
I was paying $90+ with a monthly modem fee+ $2.50 enhancement fee(which I never bothered checking what that's all about.)
Had them lower it to $63.46 after auto pay and email billing.
Gonna remove the $10 modem fee as I'm going to buy my own. Down to $53.
Them I'll probably lower my speeds from 400 to 200 or 300.
No reason for me to have 400mb.
So that's another $10 fissure.
Down to $43.
That's more then half than what I was paying.
But until I don't get my speeds back up to par, not touching anything.
Going to leave the modem fee and everything else in place, so I can have them come down for free if needed.
I was told they only charge a service fee to come down if there's a problem in your home but as long as they don't step into your home and there is a problem outside you won't pay up any fees.
Again depends on where you live and what's speeds, what other services you have.
The promo pricing for the 1st year is $35 for 300mb.
So technically speaking I can ask for a bigger discount. But then I'll have to be busy with it year to year.
Here's a screenshot of the current pricing for internet alone in my area.