has anyone had this issue before? my problem is that even though I did send proof of identity I signed up making spg accounts using random first names ,even with the same last name and the address on each account I created it still might not match up to the identities I emailed them, as the first name is different on the account then the actual passport . also,what happens if I spent 1967 dollars to buy spg points on sale and Starwood decides to close my account ? would they give me a refund or would I have to do a chargeback with amex?