Changing a trip to family member (not on the reservation) medical emergency. United says to put down $200 for the change fee for each passenger, and then ask for a refund online. Does that make sense? I just don't want to put down hundreds of dollars for each passenger, and then told I'm not eligible for a refund.
ETA: Nevermind, my travel insurance will for sure cover up to $250 change fee per person, so I guess I'll fall back to them if necessary.