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DansDeals Forum => Credit Cards => Topic started by: LevyE on April 03, 2019, 03:37:11 PM
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I've been an American Express card holder since 2006 and a business card holder since 2011, both SPG. Yesterday I got an email letting me know my accounts were closed - see pasted text below. I tried calling them and all they would say was that there were charges identified as non goods and services and I would never be allowed an Amex card in the future.
I have never been late on a payment and had a $27k credit limit on my personal card and a $350k limit on the business card. My credit score is 820 and I've always provided them whatever financials they requested.
The only thing I can think of is that in previous years I put a lot of charges on the business card, over $6m a year and this year, because the Marriott points aren't worth as much, I've barely used it. I did have an Amex rep come down to meet me trying to get me to move my buying over to another card, but the rewards were not as good as what I am currently getting.
Has anybody ever experienced this and are there any options?
Thanks!
"We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose.
Important steps to take for your cancelled accounts
For next steps, please complete the following:
Ensure that any Additional Card Members are also advised of the cancellation(s).
Cut your Cards in half or, in the case of titanium Cards, please return them to us and we'll destroy them for you.
Cancel any standing orders, subscriptions, and automatic billing directly with the merchants."
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You're not alone, but unfortunately you are without recourse.
Common denominator among those closed is that the card(s) were used at one of the merchants running a scam/ponzi scheme, e.g. Toner, Sterling, Caretech, etc., which is probably what AmEx meant by "charges identified as non goods and services."
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You're not alone, but unfortunately you are without recourse.
Common denominator among those closed is that the card(s) were used at one of the merchants running a scam/ponzi scheme, e.g. Toner, Sterling, Caretech, etc., which is probably what AmEx meant by "charges identified as non goods and services."
I had the same thing happen to me yesterday. I never put large balances on my cards and never was late on a payment. Never used my card at one of those merchants? Is there really nothing that can be done to get the cards reactivated?
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I did have an Amex rep come down to meet me trying to get me to move my buying over to another card.
Wow.
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was caretech a scam?
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Did you call for an explanation?
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Can we maybe take legal action against them?
Do they really have the rights to do things like this, without option of appealing?
It was my first credit card and now my credit history will bump a few years.
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Can we maybe take legal action against them?
Do they really have the rights to do things like this, without option of appealing?
It was my first credit card and now my credit history will bump a few years.
Does CRONY have 2 aliases here?
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Can we maybe take legal action against them?
Do they really have the rights to do things like this, without option of appealing?
It was my first credit card and now my credit history will bump a few years.
Burner accounts, all the rage.
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Did you call for an explanation?
Yup, they had me leave a voicemail with a supervisor who called me back. He didn't give any additional information regarding the charges, or why they decided to close the account and was extremely curt and rude. I was very cordial and polite on the phone, I was just curious since this came from left field.
He said that I would never be able to open an Amex account in my lifetime, I shouldn't call them again and they would not call me again.
Hopefully this means that I will stop getting their mailings as well. ;D
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Can we maybe take legal action against them?
Do they really have the rights to do things like this, without option of appealing?
It was my first credit card and now my credit history will bump a few years.
i had a chase supervisor tell me "You choose who you bank with, We choose who are customers are"...
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Yup, they had me leave a voicemail with a supervisor who called me back. He didn't give any additional information regarding the charges, or why they decided to close the account and was extremely curt and rude. I was very cordial and polite on the phone, I was just curious since this came from left field.
He said that I would never be able to open an Amex account in my lifetime, I shouldn't call them again and they would not call me again.
Hopefully this means that I will stop getting their mailings as well. ;D
Oh my, so scary.
Was it organic spending or mostly ms?
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Oh my, so scary.
Was it organic spending or mostly ms?
I don't know what MS stands for, but there was no funny business done on the cards. They were used to purchase merchandise and employee cards were used for travel.
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I don't know what MS stands for, but there was no funny business done on the cards. They were used to purchase merchandise and employee cards were used for travel.
Manufactured Spend
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Maybe a cc charge to your own company?
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Maybe a cc charge to your own company?
Nope, I never charged my own card.
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Probably collateral damage then.
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Nope, I never charged my own card.
Blood relative?
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Rumor is that Fidelity Payments does not want to this to happen so they are basically forcing amex to close all accounts
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What happens to the points? Do you have time to take them out?
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This thread is so scary should I transfer all my Amex points out in case they decide to close it
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Rumor is that Fidelity Payments does not want to this to happen so they are basically forcing amex to close all accounts
All accounts belonging to whom?
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This thread is so scary should I transfer all my Amex points out in case they decide to close it
I was thinking the same.
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I was thinking the same.
Points disappear from online but are not forfeited. You need to call in if the account is closed.
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Rumor is that Fidelity Payments does not want to this to happen so they are basically forcing amex to close all accounts
Welcome to DDF!
What are you talking about???
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This thread brings up this questions. If given notice, where would you move all your Amex points to - assuming no transfer bonuses currently?
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There's a transfer bonus to FB iirc.
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What happens to the points? Do you have time to take them out?
This was an SPG/Marriott card. The points automatically get applied to the Marriott account at the end of the month. They're still there.
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What does this mean? Does this person have to pay or not?
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What does this mean? Does this person have to pay or not?
Someone just sent me the same. Unclear.
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Someone just sent me the same. Unclear.
Was this a balance from swiping? Does it show settled without the card holder paying off the balance? Were the accounts closed?
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If yes where do I sign up ;D
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Was this a balance from swiping? Does it show settled without the card holder paying off the balance? Were the accounts closed?
His was $430...
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Related to the swiping schemes?
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His was $430...
$430k? Was account shut down? Showing settled to me means that it is paid off. No?
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Related to the swiping schemes?
I really really doubt Amex will let these go.
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$430k? Was account shut down? Showing settled to me means that it is paid off. No?
No. $430 total. IINM it's still open.
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Related to the swiping schemes?
Yes a 11213 account. Shows this balance. Account closed. Very weird.
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Wondering if something was settled behind the scenes.
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Wondering if something was settled behind the scenes.
Straight with Amex leaving out the swiper? Hard to believe
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The AHs don't have the funds, and Amex knows it.
Still hard to believe, agreed.
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The AHs don't have the funds, and Amex knows it.
Still hard to believe, agreed.
+1 These banks do not care if they have the funds or not, they will do whatever they can to collect.
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Seen this recently for millions in charges. Not sure what to make of it, but I think it very unlikely that Amex is simply going to walk away from these amounts.
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Seem this for millions in charges. Not sure what to make of it, but I think it very unlikely that Amex is simply going to walk away from these amounts.
Correct, from what I read is Amex is the toughest to settle with on unpaid balances.
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What does this mean? Does this person have to pay or not?
Sounds like no.
What happened?
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Sounds like no.
What happened?
.
Posting for someone else here who doesnt want to ask. They have the money to pay. Was just closed due to 11213 address. 2 family members have that same issue.
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So who's the one that's settling?
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Seen this recently for millions in charges. Not sure what to make of it, but I think it very unlikely that Amex is simply going to walk away from these amounts.
Alternate universe:
Some big time gvir approached Amex and said, "You're going to be out $50 million, because less than 5% of the people who were swiping have the ability to pay their bill. I'll give you $25 million today, but you wipe out the outstanding debts and do so without imposing negative effects on their credit."
"Deal."
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What does it say where it says CR ADJ Partial---- the rest does not show?
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What does it say where it says CR Partial---- the rest does not show?
I think its annual fee refund
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Alternate universe:
Some big time gvir approached Amex and said, "You're going to be out $50 million, because less than 5% of the people who were swiping have the ability to pay their bill. I'll give you $25 million today, but you wipe out the outstanding debts and do so without imposing negative effects on their credit."
"Deal."
I wouldn't mind such a universe.
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Alternate universe:
Some big time gvir approached Amex and said, "You're going to be out $50 million, because less than 5% of the people who were swiping have the ability to pay their bill. I'll give you $25 million today, but you wipe out the outstanding debts and do so without imposing negative effects on their credit."
"Deal."
Thanks for exposing me. You're welcome guys.
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It turns out I did have 4 transactions at Sterling Electronics last year. I wonder if that was it.
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It turns out I did have 4 transactions at Sterling Electronics last year. I wonder if that was it.
Ding ding ding.
Common denominator among those closed is that the card(s) were used at one of the merchants running a scam/ponzi scheme, e.g. Toner, Sterling, Caretech, etc., which is probably what AmEx meant by "charges identified as non goods and services."
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Invariably when people say they can't see why they were shutdown, eventually realize exactly why they were shutdown...
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It turns out I did have 4 transactions at Sterling Electronics last year. I wonder if that was it.
How large.
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It turns out I did have 4 transactions at Sterling Electronics last year. I wonder if that was it.
I spent $90 there 6 months ago, should I be worried?
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Welcome to DDF!
What are you talking about???
Thanks for the welcome !
Fidelity is working with card issuers to close accounts that swiped by these merchants as a deterrent for future cardholders
Fidelity was the card processor for a majority of the merchants
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How large.
https://youtu.be/l91ISfcuzDw
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https://youtu.be/l91ISfcuzDw
Lol, should have seen that coming.
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It turns out I did have 4 transactions at Sterling Electronics last year. I wonder if that was it.
For swiping purposes? Or you purchased merchandise from them?
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Thanks for the welcome !
Fidelity is working with card issuers to close accounts that swiped by these merchants as a deterrent for future cardholders
Fidelity was the card processor for a majority of the merchants
Interesting.
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For swiping purposes? Or you purchased merchandise from them?
It was for merchandise and was charged on my personal account on my wife’s card. Two transactions were just over $50 and the other two were identical at $31 and change. The charges were done in April and June of last year.
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It was for merchandise and was charged on my personal account on my wife’s card. Two transactions were just over $50 and the other two were identical at $31 and change. The charges were done in April and June of last year.
Ouch. This shutdown does sound excessive, in this case. Did you try calling one of your representatives to try and get back in?
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I spent $90 there 6 months ago, should I be worried?
No.
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It was for merchandise and was charged on my personal account on my wife’s card. Two transactions were just over $50 and the other two were identical at $31 and change. The charges were done in April and June of last year.
I doubt these small charges at Sterling could have triggered it, if this was the reason and they are looking at certain area codes and merchants, then keep trying to find out why, good luck.
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Invariably when people say they can't see why they were shutdown, eventually realize exactly why they were shutdown...
I had no charges by any of these merchants AFAIK.
But I had blood relatives that did, and all got FR'd and then shut down.
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Same address as the relatives?
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@Dan , you should really warn people not to do these kind of things.... ;D ;D ;D
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@Dan , you should really warn people not to do these kind of things.... ;D ;D ;D
Hilarious.
Is everything a joke with you?
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I did have an Amex rep come down to meet me trying to get me to move my buying over to another card
call this loser up and let him know you are ready to move to another card... and oh by the way my account got shut down - so first lets figure out how to get it back and then we can get to moving to the card. He is financially motivated and will do whatever it is to see what happened, nobody else making $8 an hour will care to help you. It might be your only shot
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Same address as the relatives?
Nope
Different zip code as well
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@LevyE if all your charges is legit, file a complaint with the CFPB - www.consumerfinance.gov
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@LevyE if all your charges is legit, file a complaint with the CFPB - www.consumerfinance.gov
Thanks for that idea. I filed a complaint and will update with any additional information I receive.
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Hilarious.
Is everything a joke with you?
@EJB? Of course.
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call this loser up and let him know you are ready to move to another card... and oh by the way my account got shut down - so first lets figure out how to get it back and then we can get to moving to the card. He is financially motivated and will do whatever it is to see what happened, nobody else making $8 an hour will care to help you. It might be your only shot
This is good advice
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IMHO what were to happen if you were to sue them? You do have real damages, you CS went down.
Many times, banks and Corps will do a lot to settle minor lawsuits. Depending on jurisdiction they know they will have a hard time winning. NYC judges dont favor big corps.
From first hand knowledge their lawyer have wide discretion or get approval for settlements easily.
The lawyers they use are not high powered or anything like that.
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IMHO what were to happen if you were to sue them? You do have real damages, you CS went down.
Many times, banks and Corps will do a lot to settle minor lawsuits. Depending on jurisdiction they know they will have a hard time winning. NYC judges dont favor big corps.
From first hand knowledge their lawyer have wide discretion or get approval for settlements easily.
The lawyers they use are not high powered or anything like that.
Very true. I am familiar with a case that Amex paid out 4 cents per MR point x a few million points, to make a a lawsuit go away.
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Wow, might almost be worth it for some..
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I'm not a lawyer, but many times you can just file yourself by writing some minor stuff, it doesn't have to make sense at all [legal wise].
Once their lawyers get a copy they will usually contact you to settle.
If the case evolves, you can usually file an amended complaint and hire a lawyer.
Instead of fighting a company over warranty claims filling out a 1 page lawsuit can many times be easier.
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@LevyE if all your charges is legit, file a complaint with the CFPB - www.consumerfinance.gov
I got a response back from Amex after I filed the complaint. I'm still in the dark.
"We’re writing in response to your recent correspondence to the Consumer Financial Protection Bureau. We closed your accounts with us in accordance with our terms.
We reserve the right to take action on accounts that do not comply with our terms. This action can include cancelling the account. According to your past account behavior, we have concluded that you have a pattern of not complying with our offer terms. We cancelled all of your American Express Cards with us on April 2, 2019 as explained in the enclosed emails sent to you on the same dates. You can review the full terms of your accounts by visiting us at americanexpress.com/agreements.
On April 3, 2019, we spoke to you about the cancellation of your account. We explained that after an account review we confirmed that you had used your Card at a merchant for items other than goods and services. We offered a call back and a supervisor called you back and explained the same. Regrettably, we were unable to provide you the name of the merchants.
We understand this isn’t your desired outcome, but we appreciate you allowing us to address your concerns.
Sincerely,
C. Vila
Customer Advocate Services Team
American Express
Global Services Group, Salt Lake City, UT"
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According to your past account behavior, we have concluded that you have a pattern of not complying with our offer terms.
Did you play game with offers !? Aka multiple AU for offers ..
We explained that after an account review we confirmed that you had used your Card at a merchant for items other than goods and services.
Did you manufacturer spending in any way ? Or use it on one of the recent PSA fiasco ?
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Did you play game with offers !? Aka multiple AU for offers ..
Did you manufacturer spending in any way ? Or use it on one of the recent PSA fiasco ?
It is not MS for sure, it says at a merchant not for goods or services.
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Yup, they had me leave a voicemail with a supervisor who called me back. He didn't give any additional information regarding the charges, or why they decided to close the account and was extremely curt and rude. I was very cordial and polite on the phone, I was just curious since this came from left field.
He said that I would never be able to open an Amex account in my lifetime, I shouldn't call them again and they would not call me again.
Hopefully this means that I will stop getting their mailings as well. ;D
ouch oy
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Someone just sent me the same. Unclear.
+1, seems unclear, some kind of pending status for the account - but im sure the AH will have to pay at the end. Shame it couldn't be a nice severance package:(
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Thanks for the welcome !
Fidelity is working with card issuers to close accounts that swiped by these merchants as a deterrent for future cardholders
Fidelity was the card processor for a majority of the merchants
Source??
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I doubt these small charges at Sterling could have triggered it, if this was the reason and they are looking at certain area codes and merchants, then keep trying to find out why, good luck.
Unfortunately it seems that a lot of these shutdowns have been systematic. So, charge amount does not necessarily matter. I know that sounds crazy.
Seems like there is one merchant that is still swiping cards at their grocery store... Perhaps its time for a wiki?
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It is not MS for sure, it says at a merchant not for goods or services.
A charge by a marchant bot for good or services mean exactly MS ..
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Unfortunately it seems that a lot of these shutdowns have been systematic. So, charge amount does not necessarily matter. I know that sounds crazy.
Seems like there is one merchant that is still swiping cards at their grocery store... Perhaps its time for a wiki?
+1
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Conclusion: Amex has a new system in place that detects a pattern of swiping that would indicate cc spend is not for services or merchandise and shuts down accounts associated.
Story: Friend of mine does spending for merchant on AMEX cards in tune of 10k per month. Yes, I have warned him numerous times not to but...... no 1 is home
. Each month at the end of billing cycle his card is paid in full and recharged. His and a second individual doing spend at the same merchant got shut down. There was no defaulted payments. My assumption is Amex is cracking down on this kind of behavior and rightfully does not want customers that are risky.
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Conclusion: Amex has a new system in place that detects a pattern of swiping that would indicate cc spend is not for services or merchandise and shuts down accounts associated.
Story: Friend of mine does spending for merchant on AMEX cards in tune of 10k per month. Yes, I have warned him numerous times not to but...... no 1 is home
. Each month at the end of billing cycle his card is paid in full and recharged. His and a second individual doing spend at the same merchant got shut down. There was no defaulted payments. My assumption is Amex is cracking down on this kind of behavior and rightfully does not want customers that are risky.
yeah, definitely seems merchant based.
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Merchant might've been flagged, not necessarily a system flagging your swiping pattern.
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Conclusion: Amex has a new system in place that detects a pattern of swiping that would indicate cc spend is not for services or merchandise and shuts down accounts associated.
Story: Friend of mine does spending for merchant on AMEX cards in tune of 10k per month. Yes, I have warned him numerous times not to but...... no 1 is home
. Each month at the end of billing cycle his card is paid in full and recharged. His and a second individual doing spend at the same merchant got shut down. There was no defaulted payments. My assumption is Amex is cracking down on this kind of behavior and rightfully does not want customers that are risky.
I don’t get it he was spending for the merchant, so why is that not goods or services being provided?
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He was not receiving any merchandise, he was lending money by use of his credit cards.
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He was not receiving any merchandise,
How would the bank know that ?
1) how was he paying his card each month
2) what kind of merchandise does this merchant offer
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1. Merchant payed directly
2. Clothing
My point is, Amex is picking up on spending habits and if someone is repetitively swiping at same merchant, maxing out each month it'll trigger some type of overview of account or possibly, if a terminal owner claims he sells clothing retail and there are large CC charges from the same "costumers" over and over again amex will pick that up. Why would a clothing retailer have 10k+ charges each month from the same customer ?
I cant say forsure this is what's happening but based on the fact they closed accounts associated with people doing this kind of spending without YET defaulting, IMHO it's fair to say they have some type of system to pick up this type of behavior.
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1. Merchant payed directly
2. Clothing
My point is, Amex is picking up on spending habits and if someone is repetitively swiping at same merchant, maxing out each month it'll trigger some type of overview of account or possibly, if a terminal owner claims he sells clothing retail and there are large CC charges from the same "costumers" over and over again amex will pick that up. Why would a clothing retailer have 10k+ charges each month from the same customer ?
I cant say forsure this is what's happening but based on the fact they closed accounts associated with people doing this kind of spending without YET defaulting, IMHO it's fair to say they have some type of system to pick up this type of behavior.
yup
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1. Merchant payed directly
Isn’t that a red flag ?
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Isn’t that a red flag ?
It’s basically telling the bank/CC, I am lending this guy your money that you wouldn’t lend to this guy.
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Agreed
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I just got an email from Amex that "After careful review of your MR account, we have removed points in your account... We recently noticed point accrual or redemption activity indicates a manner that is not appropriate..." They go on to include the paragraph from Terms "If we in our sole discretion determine that you have engaged in abuse, misuse...."
After logging into my account I noticed a points adjustment of 25k. Anyone have this happen to them? And any chance Amex will continue to pursue further investigation into my account (FR or account shutdown)?
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I just got an email from Amex that "After careful review of your MR account, we have removed points in your account... We recently noticed point accrual or redemption activity indicates a manner that is not appropriate..." They go on to include the paragraph from Terms "If we in our sole discretion determine that you have engaged in abuse, misuse...."
After logging into my account I noticed a points adjustment of 25k. Anyone have this happen to them? And any chance Amex will continue to pursue further investigation into my account (FR or account shutdown)?
Do you know why they deducted it ?
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Do you know why they deducted it ?
No idea... I recently shut down 2 green cards... Transferred 60k to airline via AU... 25k amount feels like a general amount, not related to any particular activity. I don't feel like I'll benefit in any way by calling Amex, I would just let it go. I normally get a phone call from them, but none this time, just an email.
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I just got an email from Amex that "After careful review of your MR account, we have removed points in your account... We recently noticed point accrual or redemption activity indicates a manner that is not appropriate..." They go on to include the paragraph from Terms "If we in our sole discretion determine that you have engaged in abuse, misuse...."
After logging into my account I noticed a points adjustment of 25k. Anyone have this happen to them? And any chance Amex will continue to pursue further investigation into my account (FR or account shutdown)?
yeah, they recently did this to me too. But I do agree, 25k seems quite odd...
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yeah, they recently did this to me too. But I do agree, 25k seems quite odd...
Did you attempt to get back your points?
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I just got an email from Amex that "After careful review of your MR account, we have removed points in your account... We recently noticed point accrual or redemption activity indicates a manner that is not appropriate..." They go on to include the paragraph from Terms "If we in our sole discretion determine that you have engaged in abuse, misuse...."
After logging into my account I noticed a points adjustment of 25k. Anyone have this happen to them? And any chance Amex will continue to pursue further investigation into my account (FR or account shutdown)?
yeah, they recently did this to me too. But I do agree, 25k seems quite odd...
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How do I safely spend $2500 until June 25th to meet the spend req on my Aspire card? I worry about using it to send paypal payment or even a $500 GC. Don't want to get shut down but I still have to meet at least $2500 in spend req in next 45 days.
Upgraded on 24th March and I have been struggling to spend the $4K spend req. If I don't do it, I won't receive the bonus points.
I have been using it for everyday spend such as at grocery and clothing items online and few hundred is theme park tickets.
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How do I safely spend $2500 until June 25th to meet the spend req on my Aspire card? I worry about using it to send paypal payment or even a $500 GC. Don't want to get shut down but I still have to meet at least $2500 in spend req in next 45 days.
Upgraded on 24th March and I have been struggling to spend the $4K spend req. If I don't do it, I won't receive the bonus points.
I have been using it for everyday spend such as at grocery and clothing items online and few hundred is theme park tickets.
you can MS relatively safely with BGs.
Just make sure you do it responsibly and maybe dont make a habit out of it.
Do your research, read the wiki and ask for help...
https://forums.dansdeals.com/index.php?topic=97891.0
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you can MS relatively safely with BGs.
Just make sure you do it responsibly and maybe dont make a habit out of it.
Do your research, read the wiki and ask for help...
https://forums.dansdeals.com/index.php?topic=97891.0
I posted my Qs there. I didn't get what it is.
I risk getting shut down for $500 or more spend on GCs or pay mortgage with the card with payment site. My only 2 big spend on the Aspire card is $400 at homedepot online pruchase and $400 at legoland tickets. The other purchases are small grocery and restaurant purchases. I still have $2300 to spend until June 24th and if NOT, I get no bonus and I would have paid the $450 fee. Amex is SO NOTORIUS . They have shut me down before back in around 2008 for large spend on GCs. I have amex aspire card now because of the Citi Hilton got changed to Amex hilton.
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I posted my Qs there. I didn't get what it is.
I risk getting shut down for $500 or more spend on GCs or pay mortgage with the card with payment site. My only 2 big spend on the Aspire card is $400 at homedepot online pruchase and $400 at legoland tickets. The other purchases are small grocery and restaurant purchases. I still have $2300 to spend until June 24th and if NOT, I get no bonus and I would have paid the $450 fee. Amex is SO NOTORIUS . They have shut me down before back in around 2008 for large spend on GCs. I have amex aspire card now because of the Citi Hilton got changed to Amex hilton.
with the BGs there's no way for Amex to know you're doing MS.
You'll usually be purchasing electronics from Best Buy or Amazon.
They can still shut you down or do a F/R if you have a sudden large spending that you didn't have before.
(From personal experience, I got a F/R on my Plat charge card for orders that I cancelled but still showed up as spending. During the F/R they specifically asked me about those purchases and I told them they were not actually charged. I passed.)
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Upgraded to aspire card 2 months ago and been using for organic regular spends such as grocery purchases restaurants transportations . If I purchase one $500 gift card at a grocery store, will Amex see this and shut down or deny the bonus later? Still have to spend $2K in a month
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Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).
Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
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Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).
Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
Unfortunately once gone nothing to do.
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Unfortunately once gone nothing to do.
How can they legally take away your points without notice?
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How can they legally take away your points without notice?
They can't. Hence why you can sue them
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They can't. Hence why you can sue them
This is ridiculous. I get that big Corp's have their rules, but we're talking about a customer that gives them pretty decent annual spend. How do they expect a customer to trust them with their spend if they can simply turn around and erase those points.
Doesn't add up for me.
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Dosnt for me either.
It has been discussed, you can sue just as you can sue anyone. There are people that had success in doing so.
Depending where you live, if your not looking for big bucks, do it yourself.
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Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).
Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
Usually the MR account is still active for 30 days, you just can't access it online. Try speaking to an MR supervisor and see if they can transfer the points out OTP.
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Usually the MR account is still active for 30 days, you just can't access it online. Try speaking to an MR supervisor and see if they can transfer the points out OTP.
Correct, problem is they didn't realize account was closed until it was too late. It's over 30 days now.
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you have 90 days, not 30
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you have 90 days, not 30
They claim 30 and the account MR balance is zero...
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Usually the MR account is still active for 30 days, you just can't access it online. Try speaking to an MR supervisor and see if they can transfer the points out OTP.
this
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you have 90 days, not 30
Highly YMMV based on the situation. Sometimes zero. sometimes 30/60/90. Although generally 60.
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Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).
Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
And the 4th phone call did it. Points reinstated.
HUCA!!
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Nice! #NeverGiveUp
MR dept.?
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Hi,
I have just been notified that both of my Bonvoy Business accounts have been closed by Amex. I have never done any shady business. Mostly swiped for COGS and gas. This is devastating! One of my suppliers has 1M on hold from Amex. They said they are holding it for about three months. Does this have to do with it? I have never disputed a charge and have always paid my bill on time. This is very confusing. Does anyone know the criteria that causes an account to get shut down?
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Amex called me they're closing my account's because of a returned payment what should I do now with my membership rewards points? Any advice how to handle this case they told me after closing maybe they can reinstate they can't stop a cancellation!
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Amex called me they're closing my account's because of a returned payment what should I do now with my membership rewards points? Any advice how to handle this case they told me after closing maybe they can reinstate they can't stop a cancellation!
Transfer out to a partner program.
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I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
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I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
They locked your account for always closing it down? What does that mean?
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They locked your account for always closing it down? What does that mean?
simple, suspending my account and forfeiting my points, and reporting to the credit bureau as closed by creditor.
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You should have at least 30 days to get your points out, call the MR dept.
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I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
Paging @AJK
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I can't transfer out with a partner they locked my account for always closing it down, how do I proceed now filing a claim with who? Small business court? How do I file a claim with the CFPB what do I write?
please anyone help I have a big amount of Amex MR there.
Try via phone.
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You should have at least 30 days to get your points out, call the MR dept.
doesn't allow me to transfer out
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doesn't allow me to transfer out
You spoke to a manager in the MR department?
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Hi,
I have just been notified that both of my Bonvoy Business accounts have been closed by Amex. I have never done any shady business. Mostly swiped for COGS and gas. This is devastating! One of my suppliers has 1M on hold from Amex. They said they are holding it for about three months. Does this have to do with it? I have never disputed a charge and have always paid my bill on time. This is very confusing. Does anyone know the criteria that causes an account to get shut down?
I spoke with Amex Executive Customer Care. They reviewed my account and confirmed their decision. I was very upset at first as i have done nothing wrong to deserve this. I am 99% sure that its because my main supplier had another customer who swiped a different persons card, he didn't pay that person, and that person didn't pay Amex.. I came to the realization that Amex doesn't owe us anything. They can make a business decision just as we can. I have to just suck it up and enjoy the boost in value for using the Ink Unlimited card. They quoted in the email "We understand the concern and inconvenience you have experienced over this matter. Although our decision remains the same at this time, we hope that future circumstances will allow us to resume our relationship." Does this mean i am not black listed?
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Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.
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Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.
Sounds intrestesting, keep us updated and at least let us know when u sighn a non disclosure!
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I will. The process can take some time though..
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Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.
Btw you don't need to wait for CFPB to get your points call MR anytime theyr'e open, and you can transfer to any program but needs to be in your name, no AU's. oh and you won't get any bonus if threre's a promo going on.
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Btw you don't need to wait for CFPB to get your points call MR anytime theyr'e open, and you can transfer to any program but needs to be in your name, no AU's. oh and you won't get any bonus if threre's a promo going on.
Thanks. But I won't get the same value as you stated..
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Actually, a friend of mine who was shut down got the QF bonus.
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Actually, a friend of mine who was shut down got the QF bonus.
from QF or AMEX?
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Both.
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Both.
nice! hoe long after closure did he do the transfer?
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Actually, a friend of mine who was shut down got the QF bonus.
Both.
+1
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Amex closed a friend of mine's account with 300k+ MR points. Rep says due to "inactivity". No notice was given (rep claims they warned of closure due to inactivity during a phone conversation a few months ago when AH called to downgrade from a Biz gold to green, which according to AH is not true).
Points are gone and Amex says there's nothing to be done. Any advice other than small claims court?
Same thing happened to me i spent a couple of hours on the phone and eventually found a rep who agreed to reinstate the points but since account was closed i had to redeem the points immediately. I applied for a new everyday card on the spot and the rep was able to transfer the points to that account. I did not even receive the new card yet. It was more that 90 days since account was closed.
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Same thing happened to me i spent a couple of hours on the phone and eventually found a rep who agreed to reinstate the points but since account was closed i had to redeem the points immediately. I applied for a new everyday card on the spot and the rep was able to transfer the points to that account. I did not even receive the new card yet. It was more that 90 days since account was closed.
Nice!
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Same thing happened to me i spent a couple of hours on the phone and eventually found a rep who agreed to reinstate the points but since account was closed i had to redeem the points immediately. I applied for a new everyday card on the spot and the rep was able to transfer the points to that account. I did not even receive the new card yet. It was more that 90 days since account was closed.
One second, you were approved for a card right after getting shut? that would be great news for some of us here.
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Getting shut due to inactivity is different than getting shut for.....
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Getting shut due to inactivity is different than getting shut for.....
... for nothing!
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One second, you were approved for a card right after getting shut? that would be great news for some of us here.
yes was shut down for inactivity but have excellent credit so I just applied for a new card while on the phone with them and it was approved instantly.
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They are letting me transfer 251k MR points out. being that their are no bonuses, which would be my best redemption option for travel to Israel?
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... for nothing!
This may, or may not be true. However the way Amex looks at it is differently.
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Here is my 2 cents from a recent financial review and account closure. A Financial review was opened in my opinion from maxing out my available credit limit (which is pretty high) on my 0% apr Business Blue Cash Preferred Credit Card. The form 4506T that they requested was filled out for 2018 which I have filed an extension. I sent in the form for 2017 and then my account was closed. I called up and the financial review case manager and she said that she closed my accounts because there was a box that was mistakenly unchecked on the Form 4506T and therefore they could not pull my tax records. Very harsh in my opinion. I then proceeded to call both the financial review and credit departments and asked for a supervisor. The supervisors in both departments tried to open my accounts and said I would receive a letter in the mail in 7-10 days. I received the letter in the mail and it stated that due to unpaid balances on my account they could not reinstate my account. for the record I have no unpaid balances and contrarily I have never made a late payment or done anything to cause an account closure. I called them up again stating that the reason they provided is inaccurate as I have no unpaid balance on my account. In the end of the day there was no one that was able to help me. I filed a complaint with the CFPB explaining the scenario. I was charged $1,800 in annual card membership fees this year plus I had a lot of Membership Reward points.. And Its effecting my credit score.. I guess I will wait and see what happens. However I do plan on taking them to court, as it is very feasible being that they closed an attorneys account ;) and I have a valid grievance of course. If anyone wants to see the complaint that I have penned to the CFPB, either to help submitting a complaint or just for reference can PM me.
So I received a response from Amex through the CFPB. It did not help much since they were basically justifying themselves for what they did. However they did give me some more evidence, additionally they made false statements and contradicted themselves. This only makes things better for me in court. I will keep everyone posted on what the final outcome is!
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So I received a response from Amex through the CFPB. It did not help much since they were basically justifying themselves for what they did. However they did give me some more evidence, additionally they made false statements and contradicted themselves. This only makes things better for me in court. I will keep everyone posted on what the final outcome is!
I'd continue the complaint thru the CFPB if possible and quote all the contradictions and the false statements. Much easier hassle then going to court, and can't hurt to do.
And if they've been tripping over themselves already they'll probably do more with the next reply and it'll give you even more ammunition.
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A Friend of mine got his accounts closed by Amex about a month ago, He got today a $90 Check to reimburse him for points that he earned from for the refer a friend program, that they were unable to transfer to his Marriott account.
He did refer 2 friends about a year ago, but he already got 40,000 Bonvoy points deposited in his MT account...
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I'd continue the complaint thru the CFPB if possible and quote all the contradictions and the false statements. Much easier hassle then going to court, and can't hurt to do.
And if they've been tripping over themselves already they'll probably do more with the next reply and it'll give you even more ammunition.
A few weeks ago I sent in another complaint to the CFPB. This time American Express said that they need more time to review the complaint..
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Any chance of getting cards at a later date after this email?
"We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose."
Wasn't MS'ing, just a lot of churning.
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Wasn't MS'ing, just a lot of churning.
Personal or business cards?
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Personal or business cards?
Mostly personal
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Mostly personal
Seems like they just keep tightening the noose.
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Any chance of getting cards at a later date after this email?
"We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose."
Wasn't MS'ing, just a lot of churning.
excuse my ignorance but was is churning
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Just got this from Amex:
"We are contacting you to be sure you do not have any surprises when you try to use your card. We wanted to let you know we have had to make the decision to close your account listed above."
All my cards were shut down. 3 personal and 3 business cards.
Called them and submitted a request for Reinstatement. My biggest woe right now is not being able to access my 300,000+ MR points which I was hoping to transfer to BA at a 40% bonus. :(
Chance of reinstatement?
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Just got this from Amex:
"We are contacting you to be sure you do not have any surprises when you try to use your card. We wanted to let you know we have had to make the decision to close your account listed above."
All my cards were shut down. 3 personal and 3 business cards.
Called them and submitted a request for Reinstatement. My biggest woe right now is not being able to access my 300,000+ MR points which I was hoping to transfer to BA at a 40% bonus. :(
Chance of reinstatement?
What did you do wrong?
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Only thing I can think of is that I carried a large balance on one of the business cards.
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Only thing I can think of is that I carried a large balance on one of the business cards.
If a large balance on business cards was it then most of us would be shut down.
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Only thing I can think of is that I carried a large balance on one of the business cards.
Think harder. There’s gotta be something else
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Just got this from Amex:
"We are contacting you to be sure you do not have any surprises when you try to use your card. We wanted to let you know we have had to make the decision to close your account listed above."
All my cards were shut down. 3 personal and 3 business cards.
Called them and submitted a request for Reinstatement. My biggest woe right now is not being able to access my 300,000+ MR points which I was hoping to transfer to BA at a 40% bonus. :(
Chance of reinstatement?
You should be able to transfer out by calling.
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You should be able to transfer out by calling.
Unless if they forfeited the points too.
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You should be able to transfer out by calling.
Call MR department, if frontline rep can't access your MR account, ask for a supervisor.
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I got a letter from amex that they are closing the pay over time feature on my biz plat account due to unusually high balances etc.
Anyone else got such a letter? Should I be nervous abt fr?
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I got a letter from amex that they are closing the pay over time feature on my biz plat account due to unusually high balances etc.
Anyone else got such a letter? Should I be nervous abt fr?
Don't be nervous a FR, embrace it. Once you pass go nuts on the card.
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I got a letter from amex that they are closing the pay over time feature on my biz plat account due to unusually high balances etc.
Anyone else got such a letter? Should I be nervous abt fr?
I did over a year ago, a few months later they returned the pay over time feature, they are NUTS.
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Still in that situation with my old business old card. Oh, and they had the nerve to give my personal platinum card a 4K limit. Oh and for my BBP, I'm not really able to go above the 3K credit limit (despite the card being sold as having the ability to go way beyond limit, like double the CL).
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Any chance of getting cards at a later date after this email?
"We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose."
Wasn't MS'ing, just a lot of churning.
and 3 days later I get 70k DL in my account! (hit threshold the day of closure)
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This just happened to my wife. She doesn't do MS and only used her cards for UberEats and going to Shake Shack. Makes no sense. Think she has a shot at getting re-instated?
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This just happened to my wife. She doesn't do MS and only used her cards for UberEats and going to Shake Shack. Makes no sense. Think she has a shot at getting re-instated?
Closed without going through FR first?
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This just happened to my wife. She doesn't do MS and only used her cards for UberEats and going to Shake Shack. Makes no sense.
Think harder. There’s gotta be something else
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Still in that situation with my old business old card. Oh, and they had the nerve to give my personal platinum card a 4K limit. Oh and for my BBP, I'm not really able to go above the 3K credit limit (despite the card being sold as having the ability to go way beyond limit, like double the CL).
I got similar, they limited it to the CL, got a letter last week.
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Closed without going through FR first?
Closed without FR. She got her 25k ED bonus removed on 9/12 even though it was done with all organic spend. She asked them to reconsider that decision and I guess they responded with shutting down all her accounts?
She used to MS years ago but stopped in 2016 and it's been organic spend since then. Do you think they looked that far back and decided to just close everything?
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Closed without FR. She got her 25k ED bonus removed on 9/12 even though it was done with all organic spend. She asked them to reconsider that decision and I guess they responded with shutting down all her accounts?
She used to MS years ago but stopped in 2016 and it's been organic spend since then. Do you think they looked that far back and decided to just close everything?
I doubt they will go back years ago for MS. But with Amex these days, could be. I really do not understand them anymore, if they give a credit limit, and all bills are paid on time,never late , plus long history etc ?
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Customer since 2011 and never missed payment, always paid on time. We are very confused why they closed all her accounts. Will try and call tonight.
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Customer since 2011 and never missed payment, always paid on time. We are very confused why they closed all her accounts. Will try and call tonight.
Good luck, it is really irritating, I started thinking they can close anyone , anytime unexpectedly.
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She called and they kept hinting that it was related to opening and closing too many accounts. Don't see how 2 plats and a gold in Dec 2018 and a ED in June 2019 is churning since they're all still open but whatever.
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Curious to see if the recent account closures result in a lifetime ban or a ban for x amount of years.
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Yeah wondering if opening too many accounts results in a different kind of ban compared to people who swiped at the merchants running a scam/ponzi scheme.
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Good luck, it is really irritating, I started thinking they can close anyone , anytime unexpectedly.
its really beginning to seem that way..
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It is that way now with them.
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Any chance of getting pro-rated AF refunds when Amex closes all your accounts?
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Any chance of getting pro-rated AF refunds when Amex closes all your accounts?
Based upon prior reports I would say no.
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Any chance of getting pro-rated AF refunds when Amex closes all your accounts?
No
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No
I complained to the CFPB and got prorated refunds on all my cards.
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I complained to the CFPB and got prorated refunds on all my cards.
Really that is so weird because I complained to the CFPB and I did not get any prorated refunds on almost $1,800 of annual fees, Amex justified themselves according to their terms and conditions..
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Any chance of getting pro-rated AF refunds when Amex closes all your accounts?
I got after cfpb complaint.
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I got after cfpb complaint.
I guess it's a YMMV situation.
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Any chance in getting amex to reinstate my account if i complain to cfpb?
I never really got a detailed reason why my account was closed other then the standard email "identified as not being used for the intended purpose".
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Any chance in getting amex to reinstate my account if i complain to cfpb?
I never really got a detailed reason why my account was closed other then the standard email "identified as not being used for the intended purpose".
I doubt it. They are allowed to chose who they want to do business with. It is frustrating, and can happen to anyone, and they never give a clear reason or explanation.
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Thanks. I only ask bc I see they have an option when filing a complaint for credit cards that were closed by a company. I would assume they would only have that option if it actually helped to get it re-opened.
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Thanks. I only ask bc I see they have an option when filing a complaint for credit cards that were closed by a company. I would assume they would only have that option if it actually helped to get it re-opened.
I did not know. Give it a try, nothing to lose. Good luck.
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Thanks. I only ask bc I see they have an option when filing a complaint for credit cards that were closed by a company. I would assume they would only have that option if it actually helped to get it re-opened.
Well they have gotten my chase cards opened, but that means nothing for Amex cards.
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Got charged a 550 fee on the plat and shutdown 2 days later. They're refusing to refund the AF. Anything to do besides CFPB?
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Got charged a 550 fee on the plat and shutdown 2 days later. They're refusing to refund the AF. Anything to do besides CFPB?
if i may ask what is the reason for the shutdown?
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if i may ask what is the reason for the shutdown?
What's the difference?
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Got charged a 550 fee on the plat and shutdown 2 days later. They're refusing to refund the AF. Anything to do besides CFPB?
if it was closed within the 30 days that it was charged you should get it from Amex automatically, if not just HUCA or speak to a supervisor.
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What's the difference?
Just a data point I like to know.
If it's to painful to discuss disregard my previous message.
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if it was closed within the 30 days that it was charged you should get it from Amex automatically, if not just HUCA or speak to a supervisor.
BTDT, they say since it was shutdown I don't get refunded.
Just a data point I like to know.
If it's to painful to discuss disregard my previous message.
Churning
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BTDT, they say since it was shutdown I don't get refunded.
How long ago were your accounts closed? how many times did you HUCA?
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How long ago were your accounts closed? how many times did you HUCA?
2 weeks. 3 and a manager.
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2 weeks. 3 and a manager.
AFAIK you should be able to get it refunded (especially if it was closed within the 30 days of the charge) I would speak to a supervisor again, they are able to apply a credit manually.
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AFAIK you should be able to get it refunded (especially if it was closed within the 30 days of the charge) I would speak to a supervisor again, they are able to apply a credit manually.
Where do you know that from?
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Where do you know that from?
I got the refund on a few cards after being shut down.
Same here.
My DW called on one card, the Rep said nothing doing, She asked for a supervisor who manually issued a refund, Today i noticed that the AF is credited twice..
On a second card the AF is prorated without asking anything.
My DW also asked if she could redeem the cash back that was still pending, the supervisor said that it is already forfeited, However we noticed today that the cash back is posted as a credit on the account...
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This rep claims I'll be seeing the refund on my next statement...
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This rep claims I'll be seeing the refund on my next statement...
why not speak to a supervisor?
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I did that already, he wouldn't help. Claimed it's on the back end. And BTW, DP from an FR shutdown are presumably different.
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DP from an FR shutdown are presumably different.
Correct. However IME on shutdowns for other reasons as well, if it was closed within the 30 days that it was charged it was either refunded automatically, or via HUCA and/or a supervisor.
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Churning
Did you have multiple of the same platinum card or self refer?
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Did you have multiple of the same platinum card or self refer?
no, maybe self refer, but i dont believe that was it. First got a dl plat shut for closing after points posted before paying af. then, a few days later the rest got shut because they "were found to be linked to an account not used for it's intended purpose".
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.
Got charged a 550 fee on the plat and shutdown 2 days later. They're refusing to refund the AF. Anything to do besides CFPB?
My aspire got shut down (FR) approx. 2 months after opening, was refunded in full, do not know why.
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.My aspire got shut down (FR) approx. 2 months after opening, was refunded in full, do not know why.
Right away or at next statement?
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Right away or at next statement?
Not sure, think few days later
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How long after accounts closed can I try to apply again?
got shut down after FR, if it matters.
Any advice would be greatly appreciated.
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amex is now closing accounts solely based on churning?
thought the repercussions for that was being barred from further SUB - NOT shutdowns?
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How long after accounts closed can I try to apply again?
got shut down after FR, if it matters.
Any advice would be greatly appreciated.
Right away. If you apply within 30 days of closing they may not pull hard credit. You will need to submit a 4506T.
I assume you closed them before FR team shut them down?
Why were they closed?
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wife just got an email saying amex shut down her accounts.
i assume its for churning bec we werent doing anything else wrong
got a couple of questions.
1. is there anyway to get my amazon biz card (used for buying groups) reinstated, no churning ever done there?
2. how long is this ban for?
3. am i at higher risk now because of same address?
thanx
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wife just got an email saying amex shut down her accounts.
i assume its for churning bec we werent doing anything else wrong...
used for buying groups
LOL
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Not sure how AmEx would know his Amazon CC was being used for BGs...
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Not sure how AmEx would know his Amazon CC was being used for BGs...
AI could pick that up in no time if that's what they're looking for.
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AI could pick that up in no time if that's what they're looking for.
Amex is very well aware of the activity going on on the prime cards, they don't need an AI to pick that up. They also haven't seemed to care about it as of yet.
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Past performance is no guarantee of future results
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Past performance is no guarantee of future results
True but unless we hear of other shutdowns it doesn't make sense that the OP was shutdown for spend on a Prime card, regardless of where the product was being shipped to. Of course, I could be wrong but I'd be willing to bet it wasn't because of BG's.
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AI could pick that up in no time if that's what they're looking for.
AI? So the algo flags a person who uses Amazon a lot? Nah.
And, if that was an issue, we'd hear about it the world over.
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LOL
mind explaining to the ignorant whats so funny?
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whats AI?
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Amex is very well aware of the activity going on on the prime cards, they don't need an AI to pick that up. They also haven't seemed to care about it as of yet.
i'd assume they dont care, the 5% is not a signup bonus, if they built a card based on that model, it means they are still making $ off it even after they give 5% back. i'd assume they should be happier the more spending that u do
correct me if my reasoning is wrong
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Does Amazon subsidize the 5% cash back? If so, maybe they have a say in who gets shut down?
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whats AI?
artificial intelligence.
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Does Amazon subsidize the 5% cash back? If so, maybe they have a say in who gets shut down?
same reasoning goes for amazon, if they didnt make $ from ppl spending at amazon and getting 5% back, whatever their share in it is, they wouldnt have participated in building such a card. it is not a 1 time signup bonus, where they lose now to gain later, it is a card built to be that way
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same reasoning goes for amazon, if they didnt make $ from ppl spending at amazon and getting 5% back, whatever their share in it is, they wouldnt have participated in building such a card. it is not a 1 time signup bonus, where they lose now to gain later, it is a card built to be that way
If they wanted BGs they wouldn't have added quantity limits on most products sold
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If they wanted BGs they wouldn't have added quantity limits on most products sold
so u r saying u think amex is shutting down accounts where they believe BG's are being used for spending ?
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so u r saying u think amex is shutting down accounts where they believe BG's are being used for spending ?
No. I'm saying it's funny that people don't realize that something like that can be a trigger.
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I don't buy it.
That he used his card a lot on Amazon (even for BGs) isn't the cause of his shutdown, or even a trigger, as we'd have hundreds if not thousands of DPs to support it.
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If they wanted BGs they wouldn't have added quantity limits on most products sold
They probably have to do that as part of their agreements with the manufacturers.
They could easily cancel orders the way best buy and b&h do.
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I don't buy it.
That he used his card a lot on Amazon (even for BGs) isn't the cause of his shutdown, or even a trigger, as we'd have hundreds if not thousands of DPs to support it.
Perhaps, but surely it's only a matter of time before the RATs catch on.
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I think it's more likely Amazon shuts it down. I can't believe they're looking the other way for so long.
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wife just got an email saying amex shut down her accounts.
i assume its for churning bec we werent doing anything else wrong
got a couple of questions.
1. is there anyway to get my amazon biz card (used for buying groups) reinstated, no churning ever done there?
2. how long is this ban for?
3. am i at higher risk now because of same address?
thanx
churning on what cards?
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churning on what cards?
Based on the conversation, Amex Amazon card.
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Based on the conversation, Amex Amazon card.
Looks like you didn't follow the conversion closely.
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wife just got an email saying amex shut down her accounts.
i assume its for churning bec we werent doing anything else wrong
got a couple of questions.
1. is there anyway to get my amazon biz card (used for buying groups) reinstated, no churning ever done there?
2. how long is this ban for?
3. am i at higher risk now because of same address?
thanx
No one to talk to to get it reinstated, waste of time. maybe waiting some time, (dont know how long tho) or I read about opining an AU with your SSN could help you in the future when applying again.
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churning on what cards?
Based on the conversation, Amex Amazon card.
churning was for delta cards, there is no point in churning amazon cards
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I think it's more likely Amazon shuts it down. I can't believe they're looking the other way for so long.
why do they care? its not like theyre losing $ on this
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I don't buy it.
That he used his card a lot on Amazon (even for BGs) isn't the cause of his shutdown, or even a trigger, as we'd have hundreds if not thousands of DPs to support it.
the buying groups wouldnt be in business if this was the trigger
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No one to talk to to get it reinstated, waste of time. maybe waiting some time, (dont know how long tho) or I read about opining an AU with your SSN could help you in the future when applying again.
where did u read about this? u have a link?
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churning was for delta cards, there is no point in churning amazon cards
With the value of skypessos, an amazon credit might have more value ;D
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With the value of skypessos, an amazon credit might have more value ;D
MQM/MQD
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MQM/MQD
I know, I know. It was a joke.
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No one to talk to to get it reinstated, waste of time.
@Dan @AJK do u guys agree with this statement?
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How long after accounts closed can I try to apply again?
got shut down after FR, if it matters.
Any advice would be greatly appreciated.
BUMP
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BUMP
can reapply right away, but will need a 4506t. Seemingly will always need one anyways, so might as well go for it. (waiting 6 months wont help)
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can reapply right away, but will need a 4506t. Seemingly will always need one anyways, so might as well go for it. (waiting 6 months wont help)
I gave them 4506t when I was FR'd, and they closed me based on the info there...
any chance they'll let me in?
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I gave them 4506t when I was FR'd, and they closed me based on the info there...
any chance they'll let me in?
Most likely will let you back in.
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Most likely will let you back in.
Is there a waiting period? If they wanted me, they could've left 1 out of 7 cards open, no?
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Is there a waiting period? If they wanted me, they could've left 1 out of 7 cards open, no?
No waiting period. They used to cap cards at 3/5k if they didnt like the income, recently they have been shutting seemingly. And was always an all or nothing (meaning keep open or close).
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No waiting period. They used to cap cards at 3/5k if they didnt like the income, recently they have been shutting seemingly. And was always an all or nothing (meaning keep open or close).
I was closed about a year ago. Didn't offer an option of lowering CL.
I'll try to apply again, once things settle down.
thanks for the help.
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I was closed about a year ago. Didn't offer an option of lowering CL.
I'll try to apply again, once things settle down.
thanks for the help.
Best of luck! Not sure what you mean by things settling down, if anything now the rules might be relazed slightly because of corona (IRS backed up) so may be beneficial now
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Best of luck! Not sure what you mean by things settling down, if anything now the rules might be relazed slightly because of corona (IRS backed up) so may be beneficial now
Banks pulled all affiliate links for now, I guess they don't want people signing up now.
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DW had all cards shutdown a couple of months back, no reason given.
how long is the ban for?
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DW had all cards shutdown a couple of months back, no reason given.
how long is the ban for?
No one knows. Self referrals? Swiped at a flagged merchant?
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No one knows. Self referrals? Swiped at a flagged merchant?
none.
only thing i could think of is paying bills from accounts under other ppl's names
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none.
only thing i could think of is paying bills from accounts under other ppl's names
multiple accounts? Did any of the payments bounce? Any of those people get shut?
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only thing i could think of is paying bills from accounts under other ppl's names
Wondering, is this a problem if it's in someone else's name but always the same acct? (I.e. I pay my cards and my wife's cards from my account.)
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a few months after my DW, my turn came.
i got that dreaded email saying:
We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose.
i called them to ask why, they said we reserve the right to terminate etc. blah blah blah...
1-anyone has any experience getting them to reopen?
2- will i be able to use mr?
3- will they want now a clawback on bonus points for cards opened within the year?
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a few months after my DW, my turn came.
i got that dreaded email saying:
We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose.
i called them to ask why, they said we reserve the right to terminate etc. blah blah blah...
1-anyone has any experience getting them to reopen?
2- will i be able to use mr?
3- will they want now a clawback on bonus points for cards opened within the year?
I think it was reopening is rare.
Mr depending on if they claim points abuse can be used for 30/60 days
Any idea what triggered dw's closure? Many cards quickly? Many upgrades/downgrades? Many refunds? Bounced payment?
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a few months after my DW, my turn came.
i got that dreaded email saying:
We want to let you know that after a recent review of your American Express® account(s), we have cancelled the accounts referenced above because one or more of these accounts, or other accounts to which these accounts are linked, have been identified as not being used for the intended purpose.
i called them to ask why, they said we reserve the right to terminate etc. blah blah blah...
1-anyone has any experience getting them to reopen?
2- will i be able to use mr?
3- will they want now a clawback on bonus points for cards opened within the year?
Depending on what DW did. Still no clarification from you on how was her cards paid. Did either of you get FR before? How much MS or giftcard purchases?
Paying from a 3rd party account is red flag. However, I don't think it's uncommon to pay for family members. What might be the case is paying from too many different account, even all of it under your name.
Your closure is collateral damage, anyone who shares your address with DW will likely get shutdown too. The sad news is even if you separate from DW, this will still stick to your SSN.
Time to say AMEX goodbye your lifetime (which maybe 10 years under AMEX definition)
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Depending on what DW did. Still no clarification from you on how was her cards paid. Did either of you get FR before? How much MS or giftcard purchases?
Paying from a 3rd party account is red flag. However, I don't think it's uncommon to pay for family members. What might be the case is paying from too many different account, even all of it under your name.
Your closure is collateral damage, anyone who shares your address with DW will likely get shutdown too. The sad news is even if you separate from DW, this will still stick to your SSN.
Time to say AMEX goodbye your lifetime (which maybe 10 years under AMEX definition)
me and DW did light churning on delta cards
in the past we used to use other ppls checking accounts to pay bills, after DW shutdown i stopped that.
amazon biz card was used heavy on BG's
its 10 years at least forsure?
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the sad news is even if you separate from DW, this will still stick to your SSN.
i think god forbid that would be a drop sadder
u think i should try finding someone with a clean amex record? ;)
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I think it was reopening is rare.
Mr depending on if they claim points abuse can be used for 30/60 days
Any idea what triggered dw's closure? Many cards quickly? Many upgrades/downgrades? Many refunds? Bounced payment?
none of the above
just in the past we used to use other ppls checking accounts to pay bills, after DW shutdown i stopped that.
amazon biz card was used heavy on BG's
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i think god forbid that would be a drop sadder
u think i should try finding someone with a clean amex record? ;)
At this point its too late. ;)
me and DW did light churning on delta cards
in the past we used to use other ppls checking accounts to pay bills, after DW shutdown i stopped that.
amazon biz card was used heavy on BG's
its 10 years at least forsure?
DL cards!!!, No more medallion for you again. :(
When DW got shutdown, any one sharing the address was just matter of time, what you did after DW doesn't matter anymore.
Sad story, my classmate back in school got his account shutdown because the tenant from the prior year (before my friend moved in) defaulted after he moved out but didn't change the address.
Using 3rd party accounts is a red flag. Using an already flagged 3rd party account might be the death blow. Maybe it's a good idea to not use those accounts to pay anyone's AMEX cards in the future.
I'm never part of any BG so I can't really comment on that. But from what I know it is hard to detect MS on that. Unless those checking accounts were tied to your BG. (they pay u direct?)
One of the reasons I never joined BG is I don't know where it ultimately goes to (care to explain?). I can't see how BGs are sustainable unless it involves loan shark or money laundering.
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(they pay u direct?)
not the case, although even if it was, amex cant know that
One of the reasons I never joined BG is I don't know where it ultimately goes to (care to explain?). I can't see how BGs are sustainable unless it involves loan shark or money laundering.
very simple program, sales are limited and retailers cannot purchase thousands of items at sale price, so BG sends out lists of items they want, and buyer buys them at sale price, gaining points/cash back (amazon 5%) sometimes with a small markup.
i cant see a reason why if run well it shouldnt be sustainable and legal.
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not the case, although even if it was, amex cant know that
very simple program, sales are limited and retailers cannot purchase thousands of items at sale price, so BG sends out lists of items they want, and buyer buys them at sale price, gaining points/cash back (amazon 5%) sometimes with a small markup.
i cant see a reason why if run well it shouldnt be sustainable and legal.
Again I don't really know how BG works but just from the concepts I see few holes, especially logistic costs.
Anyway, the focus here is AMEX, which unfortunately, I think you're out of luck. Quickly burn your remaining points.
What sucks for you is if you rely on DL cards for MQM and MQD waiver. It might make me rethink airline loyalty altogether.
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me and DW did light churning on delta cards
in the past we used to use other ppls checking accounts to pay bills, after DW shutdown i stopped that.
amazon biz card was used heavy on BG's
its 10 years at least forsure?
Lol, no surprises here.
But better than the folks that say they did nothing wrong and can't imagine why they got suhtdown.
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Lol, no surprises here.
But better than the folks that say they did nothing wrong and can't imagine why they got suhtdown.
willing to chip in youre opinion on when to try new amex cards?
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me and DW did light churning on delta cards
do you mean ms or reapplying for the same card?
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do you mean ms or reapplying for the same card?
reapplying
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willing to chip in youre opinion on when to try new amex cards?
I don't really have much DP on anyone ever being a customer again. (for reasons other than defaulting AMEX) But I would give at least 12 months a minimum.
With no cards, applying probably will be HP even when denied.
One thing I can think of to test the water is opening their bank account to see if AMEX is cutting all ties to you or not. Not sure it will help or not but if you are denied banking too, I would say credit card will be denied too.
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With no cards, applying probably will be HP even when denied.
not sure what u mean, care to explain further?
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1-anyone has any experience getting them to reopen?
Try reading up this thread IIRC i have seen some reopen after a while
https://forums.dansdeals.com/index.php?topic=8.0
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reapplying
was it targeted to your name or someone else?
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was it targeted to your name or someone else?
both
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https://forums.dansdeals.com/index.php?topic=8.0
that seems like the FR thread. this is a totally different type of shutdown
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that seems like the FR thread. this is a totally different type of shutdown
Does the shutdown matter if it was a FR or not?
FR is just a way for amex to verify your spend etc and give you a chance to reopen and looks like recently amex has closed accounts without going through the FR route.
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Does the shutdown matter if it was a FR or not?
FR is just a way for amex to verify your spend etc and give you a chance to reopen and looks like recently amex has closed accounts without going through the FR route.
-1 on his situation.
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not sure what u mean, care to explain further?
Normally, if you are an AMEX cardholder and apply for more cards you will get HP only when approved and no HP when denied. But in your case, you might not be considered a cardholder anymore.
So HP regardless of approved or denied.
that seems like the FR thread. this is a totally different type of shutdown
Agree, FR does not apply to your case.
For FR, you can easily get approved by providing 4506.
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Mr depending on if they claim points abuse can be used for 30/60 days
does that apply to amazon points on the amex amazon prime card as well?