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DansDeals Forum => General Discussion => Topic started by: efyrcks on October 03, 2011, 03:15:09 PM

Title: Selling on Amazon Master Thread
Post by: efyrcks on October 03, 2011, 03:15:09 PM
Does anyone here have any experience selling on amazon as a side profit?

I was wondering if it is worthwhile getting a wholesalers license in order to get wholesale prices and then reselling on amazon? or is there just too much competition that the profit margin is not worth it?

Also maybe you know of other places to get things to sell that you don't mind telling?

I am in yeshiva and need to make some money on the side and I thought this might be a good idea.

Thanks

P.S. I am open to any suggestions of sources of income that wouldn't compromise my yeshiva/college schedule.
Title: Re: selling on amazon
Post by: Name Changed on October 03, 2011, 03:41:13 PM
Just a small suggestion -
I have sold a lot of items on amazon.... There is tonz of competition and there could be little profit

I mostly sold hot items, cuz the turn over time is much quicker.

There are dropship companies that you could sign up with and if the item sells you dropship it (DOBA.COM) - I never did this cuz the profit line is really slim... only worth it if you spend a lot of time listing a lot of items.

If this is something you are serious about doing - Deff go into it. I have made a lot of money selling things on amazon. Now I just sell on ebay.

Title: Re: selling on amazon
Post by: Saver2000 on October 03, 2011, 07:30:33 PM
Just a small suggestion -
I have sold a lot of items on amazon.... There is tonz of competition and there could be little profit

 Now I just sell on ebay

Ebay/paypal fees are less than Amazon fees? Is that why u only sell on ebay now?

Title: Re: selling on amazon
Post by: Name Changed on October 03, 2011, 08:24:59 PM
Ebay/paypal fees are less than Amazon fees? Is that why u only sell on ebay now?

Not the only reason... The fees are less for me cuz I have a ebay store and am a power seller so that give me discount

But I like ebay more cuz there is more exposure, and I ship internationally... Also items sell quicker on ebay
Title: Re: selling on amazon
Post by: Tzadik Nistar on February 20, 2013, 12:07:57 PM
Is there a way to find out how many of a specific item (not sold by me) was sold on amazon?
Title: Re: selling on amazon
Post by: Yeki89 on February 20, 2013, 01:08:58 PM
Not the only reason... The fees are less for me cuz I have a ebay store and am a power seller so that give me discount

But I like ebay more cuz there is more exposure, and I ship internationally... Also items sell quicker on ebay
that won't do anything, ypou need to be top rated
Title: Re: selling on amazon
Post by: RoboJam on February 20, 2013, 03:06:31 PM
Does anyone here have any experience selling on amazon as a side profit?

I was wondering if it is worthwhile getting a wholesalers license in order to get wholesale prices and then reselling on amazon? or is there just too much competition that the profit margin is not worth it?

Also maybe you know of other places to get things to sell that you don't mind telling?

I am in yeshiva and need to make some money on the side and I thought this might be a good idea.

Thanks

P.S. I am open to any suggestions of sources of income that wouldn't compromise my yeshiva/college schedule.
I cant see how running a capital guzzling merchandise business would be a good idea for you. You need a ton of cash flow for inventory, plus the listing/packaging/shipping takes up lots of time. You also have to be really on top of your orders if your selling on Amazon or eBay they really got strict about communication and dispatch time. No copping out for a day of hooky...
Only option I see fit for you with Amazon would be FBA on non expensive items, where you just do the shipping once a week or so. look into that.

The best option for you would be if you can get ppl paying you for a service you can provide. Anything your good at, computers, writing, handy work, etc. Maybe listing items online for someone looking for an extra hand.
just M2C
Title: Re: selling on amazon
Post by: Shmelly on February 20, 2013, 03:35:59 PM
You're responding to a post from 1.5 years ago to a guy who hasn't been on DDF in 6 months.
Title: Re: selling on amazon
Post by: RoboJam on February 20, 2013, 03:45:26 PM
You're responding to a post from 1.5 years ago to a guy who hasn't been on DDF in 6 months.
hahah Jokes on me. Really missed that.
Good advice though for anyone not aware the ramifications of selling on eBay Amazon and merchandising in general.
Title: Re: selling on amazon
Post by: sky121 on April 09, 2013, 11:19:52 AM
Didn't want to start a new thread-

q- When something is fulfilled through Amazon does it have Amazons return policy?
Title: Re: selling on amazon
Post by: Ergel on April 09, 2013, 11:23:01 AM
Yup
Title: Re: selling on amazon
Post by: Name Changed on April 09, 2013, 11:23:13 AM
Didn't want to start a new thread-

q- When something is fulfilled through Amazon does it have Amazons return policy?
Yes it does.

It sucks, but that's how it is.
(I don't know if you asking from the buying or selling point of view)

On the flip side FBA items sell much better
Title: Re: selling on amazon
Post by: sky121 on April 09, 2013, 11:24:04 AM
Yes it does.

It sucks, but that's how it is.

On the flip side FBA items sell much better

I was asking because of something I am purchasing so in this case its a good thing. But I hear the other side.
Title: Re: selling on amazon
Post by: Name Changed on April 09, 2013, 11:25:25 AM
I was asking because of something I am purchasing so in this case its a good thing. But I hear the other side.
I actually edited my post, after I realized that you are more likely are coming from the buying point. The title of "Selling on Amazon" threw me off.

Title: Re: selling on amazon
Post by: sky121 on April 09, 2013, 11:25:53 AM
I actually edited my post, after I realized that you are more likely are coming from the buying point. The title of "Selling on Amazon" threw me off.

Yup, just didn't want to start a new thread.

Thanks!
Title: Re: selling on amazon
Post by: Solomon on August 06, 2013, 11:46:56 AM
Amazon seller central down already since the morning 
Title: Re: selling on amazon
Post by: Zalmy2 on August 06, 2013, 12:16:03 PM
Amazon seller central down already since the morning
I can't remember it ever being down for such a long time
Title: Re: selling on amazon
Post by: Solomon on August 06, 2013, 12:19:49 PM
I can't remember it ever being down for such a long time
It's crazy how they won't send out a email or inform sellers to update on what's going on
Title: Re: selling on amazon
Post by: Yeki89 on August 06, 2013, 12:22:39 PM
+1 I tried login in all morning....
Title: Re: selling on amazon
Post by: Moshe123 on August 06, 2013, 03:56:32 PM
This is nuts!
Title: Re: selling on amazon
Post by: Mimi K. on August 06, 2013, 03:58:20 PM
This is nuts!
+10
I need to change my quantities.
Very frustrating!  >:( ::) ::)
Title: Re: selling on amazon
Post by: Yeki89 on August 06, 2013, 04:11:59 PM
Back up over here!
Title: Re: selling on amazon
Post by: Moshe123 on August 06, 2013, 04:17:17 PM
Yup
Title: Re: selling on amazon
Post by: Mimi K. on August 06, 2013, 04:19:29 PM
Yup
it is Thank G-D!
Title: Re: selling on amazon
Post by: Mimi K. on August 06, 2013, 04:21:28 PM
it is Thank G-D!
I'm not the only one excited,  ::) ::) ::)

"504 Gateway Time-out"
Title: Re: selling on amazon
Post by: Yeki89 on August 06, 2013, 05:02:53 PM
grrrr!
get your servers straight!
Title: Re: selling on amazon
Post by: Zalmy2 on August 29, 2013, 03:25:17 PM
I'm looking for a way to keep track how much qty my competition has in stock
Title: Re: selling on amazon
Post by: Solomon on August 29, 2013, 03:53:39 PM
No way to know exactly, You can try add the item to your cart and adjust the quantity to 999 and it will automatically jump to the quantity He has in stock.
But it Is not so accurate on FBA items since Amazon Started messing around lately by putting lots of unsold items in reserved 
Title: Re: selling on amazon
Post by: Zalmy2 on August 29, 2013, 05:31:43 PM
No way to know exactly, You can try add the item to your cart and adjust the quantity to 999 and it will automatically jump to the quantity He has in stock.
But it Is not so accurate on FBA items since Amazon Started messing around lately by putting lots of unsold items in reserved
I do this but amazon cart has a limit of 55 items when doing multiple products.

Even when amazon messes  up and it shows in reserve by manage fba inventory ppl can still buy it
Title: Re: selling on amazon
Post by: Solomon on August 30, 2013, 09:57:18 AM
I do this but amazon cart has a limit of 55 items when doing multiple products.
So don't do multiple products, do 1 product at a time
Even when amazon messes  up and it shows in reserve by manage fba inventory ppl can still buy it
people can still buy it but it won't come up in your cart
Title: Re: selling on amazon
Post by: Zalmy2 on August 30, 2013, 10:01:49 AM
So don't do multiple products,

This is what I currently do but it would be much easier and time consuming if I can do a long list of products and it should update with changes
Title: Re: selling on amazon
Post by: Solomon on August 30, 2013, 10:15:39 AM
This is what I currently do but it would be much easier and time consuming if I can do a long list of products and it should update with changes
Agreed but nothing out there, And assuming that will never be since Amazon will never give out that info.
Title: Re: selling on amazon
Post by: Moshe123 on August 30, 2013, 10:17:31 AM
You are assuming that competitors put accurate quantities.
I don't. Unless I only have a few left.
Title: Re: selling on amazon
Post by: Name Changed on August 30, 2013, 10:21:27 AM
You are assuming that competitors put accurate quantities.
I don't. Unless I only have a few left.
If its an FBA item then the qty should be accurate.

I dont put accurate qty on Non-FBA. But I mainly only sell as FBA
Title: Re: selling on amazon
Post by: Solomon on August 30, 2013, 12:11:00 PM
If its an FBA item then the qty should be accurate.
Very not accurate lately since Amazon started messing around and putting items on back order or reserve
Title: Re: selling on amazon
Post by: yuneeq on August 30, 2013, 12:33:58 PM
You are assuming that competitors put accurate quantities.
I don't. Unless I only have a few left.
I dont put accurate qty on Non-FBA. But I mainly only sell as FBA

Why not?
Title: Re: selling on amazon
Post by: Zalmy2 on August 30, 2013, 02:22:56 PM
Very not accurate lately since Amazon started messing around and putting items on back order or reserve
in my experience its pretty accurate
Title: Re: selling on amazon
Post by: asd on September 01, 2013, 09:59:49 AM
How does one learn how to sell on amazon, witch websites are helpful, does anyone have any tips?
Title: Re: selling on amazon
Post by: Name Changed on September 01, 2013, 10:50:13 AM
How does one learn how to sell on amazon, witch websites are helpful, does anyone have any tips?
There are a lot of books out there. But the real way to learn is by actually doing it.

Its not hard, and all products sell differently ect ...
Title: Re: selling on amazon
Post by: Solomon on September 01, 2013, 12:13:01 PM
There are a lot of books out there. But the real way to learn is by actually doing it.

Its not hard, and all products sell differently ect ...
+1
Title: Re: selling on amazon
Post by: asd on September 01, 2013, 01:32:38 PM
any advice on packaging and shipping
Title: Re: selling on amazon
Post by: yuneeq on September 01, 2013, 01:33:58 PM
any advice on packaging and shipping

http://forums.dansdeals.com/index.php?topic=28357.0
Title: Re: selling on amazon
Post by: ahecht37 on October 27, 2013, 03:26:40 PM
someone asked this earlier, but no one answered, I was wondering as well if anyone knows whether there  is a way to see how many of any item was sold by another seller
Title: Re: selling on amazon
Post by: ilherman on October 28, 2013, 09:41:39 AM
1. Why do some items on Amazon missing the Amazon sales rank number?
2. Does the Amazon sales rank mean a lot when I am looking in to a item if to resale it or not?
3. Why is there some items that FLY on Amazon, but on eBay it doesn't look like its a hot item at all? (even you can get it for much cheaper there etc..)

Thanks guys,
Title: Re: selling on amazon
Post by: Zalmy2 on October 28, 2013, 04:47:07 PM
1. Why do some items on Amazon missing the Amazon sales rank number?
2. Does the Amazon sales rank mean a lot when I am looking in to a item if to resale it or not?
3. Why is there some items that FLY on Amazon, but on eBay it doesn't look like its a hot item at all? (even you can get it for much cheaper there etc..)

Thanks guys,

1. Go to add a product > sell yours  it should be in the top right corner. If it's not there usually it means no one bought yet.

2. Yes

3. depends how much it's marketed, on which page it comes up in searches
Title: Re: selling on amazon
Post by: ya on October 28, 2013, 05:54:59 PM
1. Go to add a product > sell yours  it should be in the top right corner. If it's not there usually it means no one bought yet.

2. Yes

3. depends how much it's marketed, on which page it comes up in searches
I find Amazon sales rank very hard to believe. Just one example- I have been the only seller for the past 12 months on 2 products. One I sold about 600 of and one about 120. The one were I sold 120 was ranked higher.
Title: Re: selling on amazon
Post by: menachem_m on October 28, 2013, 06:18:20 PM
But was it in the same (sub) category?
Title: Re: selling on amazon
Post by: ilherman on October 28, 2013, 06:44:39 PM
But was it in the same (sub) category?
I would guess, yes  :) (if he sells on Amazon....)
Title: Re: selling on amazon
Post by: Zalmy2 on October 28, 2013, 08:03:09 PM
I find Amazon sales rank very hard to believe. Just one example- I have been the only seller for the past 12 months on 2 products. One I sold about 600 of and one about 120. The one were I sold 120 was ranked higher.
was it constantly rated higher?
Title: Re: selling on amazon
Post by: ilherman on October 28, 2013, 08:05:41 PM
1. Go to add a product > sell yours  it should be in the top right corner. If it's not there usually it means no one bought yet.

2. Yes

3. depends how much it's marketed, on which page it comes up in searches
http://www.amazon.com/UrgeBasics-Ultra-Slim-Bluetooth-Keyboard/dp/B00BD4H1FE/ref=sr_1_2?s=electronics&ie=UTF8&qid=1383004933&sr=1-2&keywords=Urge+Basics+Ultra+Slim+Bluetooth+Keyboard

I don't think that no one bought this, and no sales rank.
Even when checking tn seller central.
Title: Re: selling on amazon
Post by: ilherman on October 29, 2013, 09:36:18 PM
What is considered case pack when sending in items to Amazon FBA? I have 3 items to send into FBA and they are splitting me to 3 different locations. I would like to ship all 3 items to one location.
Title: Re: selling on amazon
Post by: Tzadik Nistar on October 29, 2013, 09:58:27 PM
What is considered case pack when sending in items to Amazon FBA? I have 3 items to send into FBA and they are splitting me to 3 different locations. I would like to ship all 3 items to one location.
Case pack is when all the items in the box are from the same ASIN.
You could send them in to 1 location but it will cost you a fee per unit.
Title: Re: selling on amazon
Post by: ilherman on October 29, 2013, 10:03:10 PM
Case pack is when all the items in the box are from the same ASIN.
You could send them in to 1 location but it will cost you a fee per unit.
Thanks.
What do you mean per unit? the regular FBA fees?
On Amazon it says something that case pack means something "packed by the manufacturer" what is that?
Title: Re: selling on amazon
Post by: Tzadik Nistar on October 29, 2013, 10:21:05 PM
On Amazon it says something that case pack means something "packed by the manufacturer" what is that?
It's ok if it was packed by you, just if you send a couple of cases of the same SKU all of them need to have the same case pack
Quote
What do you mean per unit? the regular FBA fees?
No separate fees $.30 for standard size $1.30 for oversize. You could select the option to send to one fulfillment center in settings-> FBA settings-> Inventory Placement Option.
Title: Re: selling on amazon
Post by: ilherman on October 29, 2013, 11:50:20 PM
Case pack is when all the items in the box are from the same ASIN.
You could send them in to 1 location but it will cost you a fee per unit.
It doesn't sound that when I select Case pack that I will be charged a fee (just if I am not using Case pack, and I want them all shipped to 1 warehouse I can do so for a fee)
Title: Re: selling on amazon
Post by: Solomon on October 30, 2013, 10:38:37 AM
What is considered case pack when sending in items to Amazon FBA? I have 3 items to send into FBA and they are splitting me to 3 different locations. I would like to ship all 3 items to one location.
Not recommended to write a case pack, if it's not the original manufacturer case pack, they can track it on you'r future shipments etc, and they can revoke your FBA privileges, the best way to get a shipment to one place  and not to get split up is sending a minimum of 20 pcs of the same item, But that does not apply to oversized items.
Title: Re: selling on amazon
Post by: ilherman on October 30, 2013, 10:49:06 AM
Not recommended to write a case pack, if it's not the original manufacturer case pack, they can track it on you'r future shipments etc, and they can revoke your FBA privileges, the best way to get a shipment to one place  and not to get split up is sending a minimum of 20 pcs of the same item, But that does not apply to oversized items.
Thanks. This sounds better.....
So if I wanna send it 3 items in 1 box (the way I got it from woot  ;) ) there is no way to have it send in to 1 place? if so the whole idea of FBA is not interesting in my case  >:(
Title: Re: selling on amazon
Post by: Solomon on October 30, 2013, 01:15:02 PM
Thanks. This sounds better.....
So if I wanna send it 3 items in 1 box (the way I got it from woot  ;) ) there is no way to have it send in to 1 place? if so the whole idea of FBA is not interesting in my case  >:(
U can try putting in as a case pack, but does not pay to mess around in my experience
Title: Re: selling on amazon
Post by: ilherman on October 30, 2013, 01:26:22 PM
U can try putting in as a case pack, but does not pay to mess around in my experience
Why should they care if it was packed by me or the manufacturer, as long its all the same SKU it does the jub  ???     
In any case whats the alternate? I see a option in the settings that I can set up to send in my shipment in to 1 fulfillment center, for a charge of 30 cents for a regular sized item, is this my way to go?
Title: Re: selling on amazon
Post by: Solomon on October 30, 2013, 02:08:06 PM
Why should they care if it was packed by me or the manufacturer, as long its all the same SKU it does the jub  ???
 
Basically how it works is that all inventory get's split up eventually between their fulfillment centers and if you ship to only one fulfillment center they split it on their cost, that's why they don't like people playing around with case packs   
In any case whats the alternate? I see a option in the settings that I can set up to send in my shipment in to 1 fulfillment center, for a charge of 30 cents for a regular sized item, is this my way to go?
i think if you are with 3 items its your best bet, does not pay to get Amazon on your back for 90 cents
Title: Re: selling on amazon
Post by: ilherman on October 30, 2013, 02:13:10 PM
 
Basically how it works is that all inventory get's split up eventually between their fulfillment centers and if you ship to only one fulfillment center they split it on their cost, that's why they don't like people playing around with case packs     i think if you are with 3 items its your best bet, does not pay to get Amazon on your back for 90 cents
Shipped already as case packed, hope it wont cause problems.
Title: Re: selling on amazon
Post by: ilherman on October 30, 2013, 03:47:50 PM
With the paying 30 cents a package option can I send multiple different items in one box to one fulfillment center?
Title: Re: selling on amazon
Post by: Super Speed on October 31, 2013, 12:59:07 AM
I'm a n00b at Amazon I have 4 identical items that I placed for sale today. I looked tonight and see that my listings have been removed and my selling options have been revoked. I can't find the message where it says why :( . My question is should I open a new account to sell these items as it could be my privileges were revoked because I haven't sold in 6 months. Also shall I do FBA as if I'm a new seller with no feedback it will be harder if I try to sell it myself.

Title: Re: selling on amazon
Post by: Yeki89 on October 31, 2013, 01:55:09 AM
I'm a n00b at Amazon I have 4 identical items that I placed for sale today. I looked tonight and see that my listings have been removed and my selling options have been revoked. I can't find the message where it says why :( . My question is should I open a new account to sell these items as it could be my privileges were revoked because I haven't sold in 6 months. Also shall I do FBA as if I'm a new seller with no feedback it will be harder if I try to sell it myself.
Call find out why you were revoked, and continue from there.
Never try to open new accounts, they are alot smarter then all of us.
Title: Re: selling on amazon
Post by: beej on October 31, 2013, 07:58:24 AM
I'm also new bit I've been told by some friends doing it this for a while to just always choose case packed. I mix all different items into  one box. So far  I've been ok.
Title: Re: selling on amazon
Post by: Super Speed on October 31, 2013, 08:10:25 AM

Call find out why you were revoked, and continue from there.
Never try to open new accounts, they are alot smarter then all of us.
Even under my wife's name?
Title: Re: selling on amazon
Post by: sky121 on October 31, 2013, 08:12:36 AM
Even under my wife's name?
Yes
Title: Re: selling on amazon
Post by: Super Speed on October 31, 2013, 08:19:52 AM
Ok thanks! Now what's the best way to sell for a beginner? Shall I do FBA or just sell it and ship myself? (They're expensive items).
Title: Re: selling on amazon
Post by: yid on November 02, 2013, 10:55:29 PM
Ok thanks! Now what's the best way to sell for a beginner? Shall I do FBA or just sell it and ship myself? (They're expensive items).

FbA sells more, but if its expensive items might be better to ship yourself and then you can set your own return policy.
Title: Re: selling on amazon
Post by: Solomon on November 03, 2013, 06:52:56 AM
I'm a n00b at Amazon I have 4 identical items that I placed for sale today. I looked tonight and see that my listings have been removed and my selling options have been revoked. I can't find the message where it says why :( . My question is should I open a new account to sell these items as it could be my privileges were revoked because I haven't sold in 6 months. Also shall I do FBA as if I'm a new seller with no feedback it will be harder if I try to sell it myself.
before opening a new account you will have to confirm why they shut you in the first place, just not to make the same mistake again.
Now opening a new account without having it shut instantly requires the following,
1)New ip address, never log in from a ip u logged in with ur previous act
2)new mac I'd, that means that you can't login from the same computer you used for the old act even though you changed ip
3)new name, address
4)new Corp, and if you don't sell alot You will need a different social,
5)new bank account
Title: Re: selling on amazon
Post by: ilherman on November 03, 2013, 09:16:39 AM
When I send in in stuff FBA, how long after arrival to their warehouse does it take to show up in their inventory?   
Title: Re: selling on amazon
Post by: Name Changed on November 03, 2013, 09:29:01 AM
FbA sells more, but if its expensive items might be better to ship yourself and then you can set your own return policy.
+1

You do not want to get stuck with returns on expensive items.
Title: Re: selling on amazon
Post by: benellis7 on November 03, 2013, 08:23:59 PM
I always fba but it depends on what you're selling
Title: Re: selling on amazon
Post by: Name Changed on November 03, 2013, 09:06:31 PM
I always fba but it depends on what you're selling
It also depends on how much you sell.

There is a return rate on electronics of 5%+ so if its something like that you gotta be prepared to deal with a devaluation return
Title: Re: selling on amazon
Post by: ilherman on November 03, 2013, 10:32:23 PM
Tried converting some stuff to FBA, however for 1 of my products it came up a message  This product is not eligible for stickerless, commingling, can someone explain me what this is?
Title: Re: selling on amazon
Post by: Ergel on November 03, 2013, 10:43:17 PM
Tried converting some stuff to FBA, however for 1 of my products it came up a message  This product is not eligible for stickerless, commingling, can someone explain me what this is?
Two ways FBA works
1. You send in your item and it just becomes part of Amazon stock-interchangeable with other Amazon stock-stickerless, commingling
2. You're items are kept separate. Doesn't really make a big difference, you just have to add a sticker to it when you send it in
Title: Re: selling on amazon
Post by: ilherman on November 03, 2013, 10:46:41 PM
Two ways FBA works
1. You send in your item and it just becomes part of Amazon stock-interchangeable with other Amazon stock-stickerless, commingling
2. You're items are kept separate. Doesn't really make a big difference, you just have to add a sticker to it when you send it in
I see they gave me a option that Amazon can sticker it for me for a fee, what is that? (I don't have stickers)
Title: Re: selling on amazon
Post by: Name Changed on November 03, 2013, 10:49:48 PM
Tried converting some stuff to FBA, however for 1 of my products it came up a message  This product is not eligible for stickerless, commingling, can someone explain me what this is?
Most products you send in if you dont label it, then Amazon will just commingle the item with the rest of the inventory of matching SKU items.

Some items Amazon requires to be labeled, as above. Select continue, and you could choose for Amazon to label it for you at $.20 a unit, or you could print your own label, and label it yourself
Title: Re: selling on amazon
Post by: ilherman on November 03, 2013, 10:53:50 PM
Most products you send in if you dont label it, then Amazon will just commingle the item with the rest of the inventory of matching SKU items.

Some items Amazon requires to be labeled, as above. Select continue, and you could choose for Amazon to label it for you at $.20 a unit, or you could print your own label, and label it yourself
Where do I put the label, on the product? And if so can I put on a paper with scotch tape?
Title: Re: selling on amazon
Post by: Name Changed on November 03, 2013, 10:54:35 PM
Where do I put the label, on the product?
On top of the UPC code
Title: Re: selling on amazon
Post by: night-owl on November 03, 2013, 10:56:03 PM
I have an item that is handmade how do I go about selling it on amazon (sku..)?
Title: Re: selling on amazon
Post by: ilherman on November 03, 2013, 10:56:56 PM
On top of the UPC code
Why is the UPC code not enough for them?   ::)
 
And if I dont have stickers can I just put on a paper with scotch tape?
Title: Re: selling on amazon
Post by: yuneeq on November 03, 2013, 10:58:16 PM
I have an item that is handmade how do I go about selling it on amazon (sku..)?

Have you checked out etsy.com?
Title: Re: selling on amazon
Post by: Name Changed on November 03, 2013, 11:04:18 PM
I have an item that is handmade how do I go about selling it on amazon (sku..)?
Create your own listing. 

Buy a UPC code. (you could find on eBay - http://www.ebay.com/itm/100-Certified-UPC-Numbers-Barcodes-Bar-Code-Labels-Amazon-Acceptance-Guaranteed-/390662385602?pt=LH_DefaultDomain_0&hash=item5af54aefc2 )
Title: Re: selling on amazon
Post by: night-owl on November 03, 2013, 11:04:51 PM
Have you checked out etsy.com?
I have, I would like to take it further.
Title: Re: selling on amazon
Post by: yid on November 03, 2013, 11:18:08 PM
Tried converting some stuff to FBA, however for 1 of my products it came up a message  This product is not eligible for stickerless, commingling, can someone explain me what this is?
change your account inventory settings to stickered inventory, create the listing and print out and afix  item labels, then change your account settings back to stickerless comingled inventory.
Title: Re: selling on amazon
Post by: night-owl on November 03, 2013, 11:57:07 PM
Create your own listing. 

Buy a UPC code. (you could find on eBay - http://www.ebay.com/itm/100-Certified-UPC-Numbers-Barcodes-Bar-Code-Labels-Amazon-Acceptance-Guaranteed-/390662385602?pt=LH_DefaultDomain_0&hash=item5af54aefc2 )
Would each color variation need its own upc code or can the customer email me their preference?
Title: Re: selling on amazon
Post by: meshugener on November 04, 2013, 08:19:44 AM
@Name Changed
I'm really impressed.
You're definitely one of the most helpful DDFers.
Title: Re: selling on amazon
Post by: bubbles on November 04, 2013, 10:12:37 AM
@Name Changed
I'm really impressed.
You're definitely one of the most helpful DDFers.
Curious, who do you think is more helpful than him? :)
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 10:33:00 AM
@Name Changed
I'm really impressed.
You're definitely one of the most helpful DDFers.
I try to help in the fields I know :)

A forum is all about sharing information and helping others.

Curious, who do you think is more helpful than him? :)
8)
Title: Re: selling on amazon
Post by: meshugener on November 04, 2013, 11:13:05 AM
@bubbles

You want me to be blunt and say meshugener?
Title: Re: selling on amazon
Post by: ilherman on November 04, 2013, 12:16:10 PM
I have some brand new brief cases that I wanna FBA, however they came to me just with the tags (not in a box or bag etc...) can I send it in just like that?

Also, when I send in FBA, can I send a few different items in one package (so I save on shipping)?
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 12:34:56 PM
I have some brand new brief cases that I wanna FBA, however they came to me just with the tags (not in a box or bag etc...) can I send it in just like that?

Also, when I send in FBA, can I send a few different items in one package (so I save on shipping)?
Yes, you could send the Briefcases in, Amazon may require you to bag them in clear poly bags

You could send multiple SKUs in one box, as long as Amazon is assigning the items to go to the same warehouse
Title: Re: selling on amazon
Post by: metziah on November 04, 2013, 01:50:39 PM
Correct me if I'm wrong please.
The only reason to sell a top selling item on amazon is only if can beat the competition  in price. Otherwise don't bother as with hot items the product is usually being sold by more than 25 other sellers and you don't stand a chance of selling even one.
Is this true?
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 02:02:54 PM
Correct me if I'm wrong please.
The only reason to sell a top selling item on amazon is only if can beat the competition  in price. Otherwise don't bother as with hot items the product is usually being sold by more than 25 other sellers and you don't stand a chance of selling even one.
Is this true?
You dont have to be able to beat the price, even if you are a few dollars close (and you get the buy box) you will still be able to sell.
Title: Re: selling on amazon
Post by: metziah on November 04, 2013, 02:06:42 PM
But no buy box= no chance right?
So what would you recommend as a start? Tia
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 02:28:43 PM
But no buy box= no chance right?
So what would you recommend as a start? Tia
Send in as FBA, you'll get the buy box that way
Title: Re: selling on amazon
Post by: Ergel on November 04, 2013, 02:31:46 PM
Send in as FBA, you'll get the buy box that way
Unless  someone else has FBA at lower price
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 02:44:37 PM
Unless  someone else has FBA at lower price
You'll still get the buy box if your price is within 2.7% of his price
Title: Re: selling on amazon
Post by: Ergel on November 04, 2013, 02:58:44 PM
You'll still get the buy box if your price is within 2.7% of his price
It switches off?
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 03:00:45 PM
It switches off?
It rotates between the lowest prices within 2.7% or so (it may vary on the category of the item, and other stuff that I dont know)

Amazon doesn't really disclose the exact formula on how to get the buy box
Title: Re: selling on amazon
Post by: Ergel on November 04, 2013, 03:01:50 PM
It rotates between the lowest prices within 2.7% or so (it may vary on the category of the item, and other stuff that I dont know)

Amazon doesn't really disclose the exact formula on how to get the buy box
Good to know. So that fight to the bottom on pricing is often meaningless?
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 03:05:12 PM
Good to know. So that fight to the bottom on pricing is often meaningless?
Its worse than harmless. Its detrimental.

By lowering your price to the lowest, other sellers will try to beat you, some sellers use software to automatically lower their prices.

When there is no need to have the lower price, lowering the price will just drive the price down.

Although the lowest seller will likely get the most sales, as for people that manually check for the lowest price, will obviously lean to the lower, but most people just buy from the buy box. (not that I know in certain, as I don't know what goes thru peoples mind when they are purchasing, but I typically don't have the lowest price, and am still selling products)
Title: Re: selling on amazon
Post by: ilherman on November 04, 2013, 03:28:13 PM
I sent in some stuff FBA, I got a email last week Friday that UPS has delivered the stuff to the fulfillment center, however my stuff are still not showing up on Amazon.com, is something going wrong, or it always takes a few days?
Title: Re: selling on amazon
Post by: ilherman on November 04, 2013, 03:51:21 PM
When I send in FBA lets say a Monitor/Desktop (or any product that haves to stay in the box) where do I put the packing slip, on the box? so when someone will order it, will he see the shipping label/packing slip on the box?
Title: Re: selling on amazon
Post by: Zalmy2 on November 04, 2013, 04:54:36 PM
I sent in some stuff FBA, I got a email last week Friday that UPS has delivered the stuff to the fulfillment center, however my stuff are still not showing up on Amazon.com, is something going wrong, or it always takes a few days?
usually  it's  received in 24 hours  but it can take up to 3 days sometimes
Title: Re: selling on amazon
Post by: Name Changed on November 04, 2013, 05:20:01 PM
usually  it's  received in 24 hours  but it can take up to 3 days sometimes
Or longer.

Self labeled items hit inventory quicker
Title: Re: selling on amazon
Post by: ilherman on November 05, 2013, 06:47:45 PM
How do I send in FBA products that are packed in their box by the manufacturer lets say a Computer/Moniter, Carriage etc... I cant open up the box and put the packing slip inside....

Also the UPS shipping label and the packing slip that I'm supposed to put on the box, will the customer that will end up buying lets say the carriage, get a box full of stickers and labels???
Title: Re: selling on amazon
Post by: Yeki89 on November 05, 2013, 06:51:11 PM
Put it in another box.
Title: Re: selling on amazon
Post by: Yeki89 on November 05, 2013, 06:51:53 PM
Or longer.

Self labeled items hit inventory A lot quicker
As we discussed bi'arichus.
Title: Re: selling on amazon
Post by: ilherman on November 05, 2013, 07:23:47 PM
Put it in another box.
How do I get a box for a huge carriage.... Is this the way to go?
Title: Re: selling on amazon
Post by: joe on November 06, 2013, 12:14:13 AM
How do I send in FBA products that are packed in their box by the manufacturer lets say a Computer/Moniter, Carriage etc... I cant open up the box and put the packing slip inside....

Also the UPS shipping label and the packing slip that I'm supposed to put on the box, will the customer that will end up buying lets say the carriage, get a box full of stickers and labels???

Technically, you can ship it with the box it's in. I have done it many times without putting a packing slip inside.
Title: Re: selling on amazon
Post by: ilherman on November 06, 2013, 09:10:40 AM
Technically, you can ship it with the box it's in. I have done it many times without putting a packing slip inside.
And how will they know, not to open the box?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 10:41:55 AM
It seems that whenever Amazon themselves sell an item THEY will almost always have the buy box, this being said.. ..is there any objection on how many percent people actually click in to see if there are other sellers selling it for a lower price?
Title: Re: selling on amazon
Post by: Yeki89 on November 07, 2013, 10:45:53 AM
Percent I can say. But here is a fact:

I am selling a laptop.

The buy box has it for $447

The lowest Fulfilled is $487

 sold one yesterday for $489

Doesn't make sense, right?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 10:51:47 AM
Percent I can say. But here is a fact:

I am selling a laptop.

The buy box has it for $447

The lowest Fulfilled is $487

 sold one yesterday for $489

Doesn't make sense, right?
Yes you're right :)

Were you FBA?
Title: Re: selling on amazon
Post by: Ergel on November 07, 2013, 11:01:16 AM
Percent I can say. But here is a fact:

I am selling a laptop.

The buy box has it for $447

The lowest Fulfilled is $487

 sold one yesterday for $489

Doesn't make sense, right?
Strange indeed
Title: Re: selling on amazon
Post by: Yeki89 on November 07, 2013, 03:07:20 PM
Yes I was.

New story.

I bought 5 of a product.
Kept 1 for myself, and FBA 4.
For 2 weeks inventory showed 4 available.
Today it pops up 8 available!

Anyone have experience with this?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 03:16:56 PM
Yes I was.

New story.

I bought 5 of a product.
Kept 1 for myself, and FBA 4.
For 2 weeks inventory showed 4 available.
Today it pops up 8 available!

Anyone have experience with this?
וכאשר יענו אותו כן ירבה וכן יפרוץ
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 03:21:00 PM

Type   Amount
Amazon Referral Fee   $3.02
Variable Closing Fee   $0.00
FBA Fulfillment Fees
Hide FBA fulfillment fee details
Order Handling   $1.00
Pick & Pack   $1.00
Weight Handling   $1.37
Total   $6.39

This is a Fee Preview from 1 of my FBA products, I don't have a sell as a professional account, why are they not charging me the Variable Closing Fee?
Title: Re: selling on amazon
Post by: Yeki89 on November 07, 2013, 03:24:17 PM
וכאשר יענו אותו כן ירבה וכן יפרוץ
if only they did it on my $1k+ items
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 03:45:29 PM
My FBA shipment status is CLOSED does this mean that they are not excepting my shipment, or it means that it actually got to the fulfillment center?   
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 03:47:54 PM
Yes I was.

New story.

I bought 5 of a product.
Kept 1 for myself, and FBA 4.
For 2 weeks inventory showed 4 available.
Today it pops up 8 available!

Anyone have experience with this?
Just checked my FBA inventory, I sent in 3 products, 1 was sold this morning (and it changed to 2 in stock) now it shoes again 3  ;D
Maybe they have something exclusive to DDF  ;)
Title: Re: selling on amazon
Post by: KidOOO on November 07, 2013, 03:53:27 PM
Just checked my FBA inventory, I sent in 3 products, 1 was sold this morning (and it changed to 2 in stock) now it shoes again 3  ;D
Maybe they have something exclusive to DDF  ;)

Maybe the buyer cancelled the order?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 04:04:44 PM
Maybe the buyer cancelled the order?
aren't they sending a email when a buyer cancels a order?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 04:13:37 PM
Weird.. when I sign in from a different Amazon account it says  Back-ordered. Due in stock November 8 -- order now to reserve yours what is going on here? they for sure have it in their inventory by now (they shipped already out 1)

And when I try to add to cart 2 they say this seller haves only 1 available  :o
Title: Re: selling on amazon
Post by: KidOOO on November 07, 2013, 05:51:28 PM
Weird.. when I sign in from a different Amazon account it says  Back-ordered. Due in stock November 8 -- order now to reserve yours what is going on here? they for sure have it in their inventory by now (they shipped already out 1)

And when I try to add to cart 2 they say this seller haves only 1 available  :o

In amazon when a buyer orders something that is FBA there is a few hours when the order is "pending" and the qty ordered goes in "reserve". if a buyer cancelled at that time you will get no email about it
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 06:32:53 PM
In amazon when a buyer orders something that is FBA there is a few hours when the order is "pending" and the qty ordered goes in "reserve". if a buyer cancelled at that time you will get no email about it
Correct, I called in Seller support, and they told me the same.  So which orders are they fulfilling right away and which one do they put in reserve?
Title: Re: selling on amazon
Post by: meshugener on November 07, 2013, 07:10:28 PM
How come I created a new product listing on Amazon and even though its active when I go directly to the item page, it doesn't show up in search results.
What can I do?
Title: Re: selling on amazon
Post by: menachem_m on November 07, 2013, 07:14:53 PM
Did you wait 15 min?
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 07:19:16 PM
Did you wait 15 min?
+1. On eBay it takes even longer.
Title: Re: selling on amazon
Post by: Yeki89 on November 07, 2013, 08:04:34 PM
How come I created a new product listing on Amazon and even though its active when I go directly to the item page, it doesn't show up in search results.
What can I do?
Patience my dear Watson.
Title: Re: selling on amazon
Post by: meshugener on November 07, 2013, 08:54:52 PM
Patience my dear Watson.
+1. On eBay it takes even longer.
Did you wait 15 min?
Thanks.

Its now over 2 hours and nothing.

#patience
Title: Re: selling on amazon
Post by: metziah on November 07, 2013, 08:59:37 PM

Yes I was.

New story.

I bought 5 of a product.
Kept 1 for myself, and FBA 4.
For 2 weeks inventory showed 4 available.
Today it pops up 8 available!

Anyone have experience with this?
Maybe they put someone else's returns into your account.
Title: Re: selling on amazon
Post by: Yeki89 on November 07, 2013, 09:16:09 PM
#stillthere
Title: Re: selling on amazon
Post by: ilherman on November 07, 2013, 09:19:27 PM
Thanks.

Its now over 2 hours and nothing.

#patience
Maybe a new listing takes longer.
Title: Re: selling on amazon
Post by: Super Speed on November 10, 2013, 01:05:21 PM
I'm trying to sell an item FBA its not letting me create a listing because there's already an existing ASIN. What does this mean?

Title: Re: selling on amazon
Post by: KidOOO on November 10, 2013, 02:39:02 PM
I'm trying to sell an item FBA its not letting me create a listing because there's already an existing ASIN. What does this mean?



list it under existing product
Title: Re: selling on amazon
Post by: Super Speed on November 10, 2013, 03:00:02 PM
list it under existing product
I tried :(

Title: Re: selling on amazon
Post by: KidOOO on November 10, 2013, 03:00:56 PM
I tried :(



and?
Title: Re: selling on amazon
Post by: meshugener on November 10, 2013, 03:07:13 PM
How come I created a new product listing on Amazon and even though its active when I go directly to the item page, it doesn't show up in search results.
What can I do?
Still nothing doing.
Title: Re: selling on amazon
Post by: Super Speed on November 10, 2013, 03:17:27 PM
Still nothing doing.
Where did the real picture of you go :P

Title: Re: selling on amazon
Post by: Super Speed on November 10, 2013, 03:17:58 PM
and?
It didn't work. Can you walk me through it step by step.
Title: Re: selling on amazon
Post by: ilherman on November 10, 2013, 03:21:49 PM
Still nothing doing.
Try calling up seller support, they are helpful.

And they are not located in the Philippines.....
Title: Re: selling on amazon
Post by: KidOOO on November 10, 2013, 03:22:58 PM
It didn't work. Can you walk me through it step by step.

you simply find your item on amazon front end, locate the ASIN, plug it in the backend enter qty and price and done
Title: Re: selling on amazon
Post by: Super Speed on November 10, 2013, 03:42:40 PM
you simply find your item on amazon front end, locate the ASIN, plug it in the backend enter qty and price and done
Will try! Btw on FBA do you have to automatically accept returns within 30 days?

Title: Re: selling on amazon
Post by: yuneeq on November 10, 2013, 03:48:52 PM
Can I ship to FBA something in the packaging it came in? I'm having a hard time finding a box for a large product, can I just ship with the box the way it came from the store?

If yes, where do I place the packing slip? Also anything else I should be aware of?

TIA!
Title: Re: selling on amazon
Post by: ilherman on November 10, 2013, 03:59:15 PM
Repost!   
I asked this question a few times, with no real answer. 

The best thing would probably be putting it in to a different box, you don't want your future customers getting a box full of labels.... I was also worried about that they shouldn't open the box.... Then it won't be brand new..
About the packing slip, people reported getting away with placing the packing slip just outside of the box.... They want you to put a packing slip inside the box just as a backup. 
Title: Re: selling on amazon
Post by: lfas25 on November 11, 2013, 11:58:36 AM
I am trying to sell an iPhone on Amazon, first it sells over the weekend, before I have a chance to ship it I get a cancel request as "her friend bought her a new 5 as a present", I then relist it and it sells, I print a FedEx label in my office and send a confirmation with the tracking number to the customer. A few minutes later I get an email stating "I didn't place this order my account was hacked into cancle right away!!!"

Is this common happening on Amazon? this is the 1st time I am attempting to sell something on the website. I feel like something doesn't make sense.

I'm assuming there is nothing I could do except to accept the 2nd cancellation?
Title: Re: selling on amazon
Post by: Name Changed on November 11, 2013, 12:00:33 PM
I am trying to sell an iPhone on Amazon, first it sells over the weekend, before I have a chance to ship it I get a cancel request as "her friend bought her a new 5 as a present", I then relist it and it sells, I print a FedEx label in my office and send a confirmation with the tracking number to the customer. A few minutes later I get an email stating "I didn't place this order my account was hacked into cancle right away!!!"

Is this common happening on Amazon? this is the 1st time I am attempting to sell something on the website. I feel like something doesn't make sense.

I'm assuming there is nothing I could do except to accept the 2nd cancellation?
With Amazon, I dont see this happening often. (On eBay its common)

But at this point there is not other option than to accept the cancellation. You dont want a chargeback
Title: Re: selling on amazon
Post by: Super Speed on November 11, 2013, 12:07:21 PM
I'm doing FBA for the first time and I print out the shipping info and stickers etc. and it says "prep required" what does that mean?

Title: Re: selling on amazon
Post by: ilherman on November 11, 2013, 12:25:05 PM
I'm doing FBA for the first time and I print out the shipping info and stickers etc. and it says "prep required" what does that mean?
Amazon requires some times that you should bag or put in hazard labels etc... on the items you're sending in.
Title: Re: selling on amazon
Post by: Super Speed on November 11, 2013, 12:35:31 PM
Amazon requires some times that you should bag or put in hazard labels etc... on the items you're sending in.
Its a 69 pound item so I need a team lift sticker?

Title: Re: selling on amazon
Post by: Super Speed on November 11, 2013, 01:03:28 PM
Its a 69 pound item so I need a team lift sticker?
Shipped! Here's hoping that it works!

Title: Re: selling on amazon
Post by: lfas25 on November 11, 2013, 04:38:37 PM
With Amazon, I dont see this happening often. (On eBay its common)

But at this point there is not other option than to accept the cancellation. You dont want a chargeback

I clicked the button to send a refund... how long does it take to process that? It says "pending refund"
Title: Re: selling on amazon
Post by: Super Speed on November 11, 2013, 05:45:24 PM
If an item is FBA does that automatically mean it's eligible for Prime?
Title: Re: selling on amazon
Post by: Moshe123 on November 11, 2013, 05:50:50 PM
If an item is FBA does that automatically mean it's eligible for Prime?

Yes
Title: Re: selling on amazon
Post by: ilherman on November 11, 2013, 07:41:28 PM
Yes
פשיטא?
Title: Re: selling on amazon
Post by: ilherman on November 11, 2013, 09:23:06 PM
When I wanna send in a lets say 5 large boxes FBA each weighs about 16 lbs they charge me about $300 for shipping, is this how it works?
Title: Re: selling on amazon
Post by: Yeki89 on November 11, 2013, 09:28:00 PM
When I wanna send in a lets say 5 large boxes FBA each weighs about 16 lbs they charge me about $300 for shipping, is this how it works?
It should be less.
Title: Re: selling on amazon
Post by: ilherman on November 11, 2013, 09:34:28 PM
It should be less.
The price is going up when the dimensions are about 24 x 4.2 x 18 inches, makes sense?
Title: Re: selling on amazon
Post by: Super Speed on November 11, 2013, 11:12:24 PM
The price is going up when the dimensions are about 24 x 4.2 x 18 inches, makes sense?
I don't know but I sent in a box 18X28X42 and 69 lbs for $18.

Title: Re: selling on amazon
Post by: Tzadik Nistar on November 11, 2013, 11:58:59 PM
The price is going up when the dimensions are about 24 x 4.2 x 18 inches, makes sense?
when you buy shipping through Amazon to send to FBA you don't have to put in dimensions just weight
Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 12:04:09 AM
when you buy shipping through Amazon to send to FBA you don't have to put in dimensions just weight
I saw that, but can the dimension be as big as a house? I believe there is a limit, hah?
Title: Re: selling on amazon
Post by: Super Speed on November 12, 2013, 12:10:21 AM
Is there a way to see on Amazon how well an item sells?

Title: Re: selling on amazon
Post by: Emkay on November 12, 2013, 12:21:02 AM
Is there a way to see on Amazon how well an item sells?
every ítem has a rating number of how popular it is on bottom of the page
Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 12:25:23 AM
every ítem has a rating number of how popular it is on bottom of the page
-0.5
Title: Re: selling on amazon
Post by: Super Speed on November 12, 2013, 12:31:42 AM
-0.5
Meaning?

Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 12:35:59 AM
Meaning?
There is not ALWAYS a sales rank.
Title: Re: selling on amazon
Post by: Super Speed on November 12, 2013, 12:36:56 AM
Can you get to the box if you're not doing FBA? (If there are still FBA sellers)

Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 04:03:16 PM
Amazon split up my FBA shipment into 2 shipments but both are the same location, can I put in all items in 1 box?
Title: Re: selling on amazon
Post by: Solomon on November 12, 2013, 04:18:50 PM
Amazon split up my FBA shipment into 2 shipments but both are the same location, can I put in all items in 1 box?
No, Since both have 2 separate shipment id's 
Title: Re: selling on amazon
Post by: Solomon on November 12, 2013, 04:19:56 PM
Can you get to the box if you're not doing FBA? (If there are still FBA sellers)
You have to be a featured merchant, And be at least 3% cheaper then the FBA seller   
Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 05:32:09 PM
No, Since both have 2 separate shipment id's
Why in the world are they doing this? Its anyway going to the same fulfillment center?   :o
Title: Re: selling on amazon
Post by: metziah on November 12, 2013, 06:29:01 PM

every ítem has a rating number of how popular it is on bottom of the page
If a product is rated under a certain number you can assume its a hot product. What number is that? And how many sales of a hot product takes place in a day/week? Obviously I'm not looking for an exact amount just an educated approximate number.
Title: Re: selling on amazon
Post by: ilherman on November 12, 2013, 06:55:06 PM
If a product is rated under a certain number you can assume its a hot product. What number is that? And how many sales of a hot product takes place in a day/week? Obviously I'm not looking for an exact amount just an educated approximate number.
Very very hard Q, my experience from last week, I sent in some toys that ranges between 12,000-35,000 sold 2 in one day, and 1 two days later.

It also depends a lot on how many sellers there is.
Title: Re: selling on amazon
Post by: Super Speed on November 13, 2013, 03:41:30 PM
How long after they receive a product for FBA will it post on Amazon?

Title: Re: selling on amazon
Post by: ilherman on November 13, 2013, 03:46:31 PM
Guys, time for a wiki..... @Super, look a little up thread.
Title: Re: selling on amazon
Post by: ya on November 13, 2013, 08:55:22 PM
How long after they receive a product for FBA will it post on Amazon?


Can range from 3 days BEFORE they receive it to 4-5 days after.
Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 12:13:34 AM
it will NEVER post bfr they receive it
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 12:14:49 AM
it will NEVER post bfr they receive it
I would've thought so as well.

Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 12:15:10 AM
it can take anywhere from a couple of hours from when they get it until 3 days after the receive it

if u check ur account u can usually see where they are up to
Title: Re: selling on amazon
Post by: ilherman on November 14, 2013, 12:16:12 AM
it can take anywhere from a couple of hours from when they get it until 3 days after the receive it
Or more.
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 12:25:13 AM
it can take anywhere from a couple of hours from when they get it until 3 days after the receive it

if u check ur account u can usually see where they are up to
Really where?

Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 12:26:16 AM
quote from amazon

"Shipment Summary
Your shipment is complete. Below you can review your products and quantities, track your shipments (if applicable), and watch the progress of your products as they are received at the Amazon fulfillment center. Allow 3-5 days from when your shipment is delivered to the fulfillment center for your properly packaged and prepped inventory to be received. "
Title: Re: selling on amazon
Post by: Name Changed on November 14, 2013, 12:26:57 AM
it will NEVER post bfr they receive it
If you set an earlier selling date, toy could sell bacl-ordered itemsk
Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 12:28:23 AM
it can be back ordered but not sold, and no money changing hands.
Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 12:32:11 AM
Really where?
bfr it gets to amazon u can track it so im assuming that u mean after. go to inventory scroll to Manage FBA Shipments and there is a column called Status. over there u can see the status, from when u ship it till they get it the status will be "In Transit" then "received" etc u get the point
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 12:40:12 AM
bfr it gets to amazon u can track it so im assuming that u mean after. go to inventory scroll to Manage FBA Shipments and there is a column called Status. over there u can see the status, from when u ship it till they get it the status will be "In Transit" then "received" etc u get the point
All it says is delivered :(

Title: Re: selling on amazon
Post by: Name Changed on November 14, 2013, 09:41:17 AM
All it says is delivered :(
Give it 1-3 days to hit your invetory
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 10:27:20 AM
Give it 1-3 days to hit your invetory
If there's a problem with the way I labeled it will they just ship it back or they'll notify me?

Title: Re: selling on amazon
Post by: ya on November 14, 2013, 10:54:35 AM
it will NEVER post bfr they receive it
This is NOT true. Though I do about $3 million a year in FBA.
Title: Re: selling on amazon
Post by: ya on November 14, 2013, 10:56:35 AM
If there's a problem with the way I labeled it will they just ship it back or they'll notify me?


Though should notify you. I have never seen a case were they just ship it back.
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 11:10:52 AM

Though should notify you. I have never seen a case were they just ship it back.
Would they correct it for me if it's just a labeling issue?
Title: Re: selling on amazon
Post by: ya on November 14, 2013, 11:12:30 AM
Would they correct it for me if it's just a labeling issue?
usually
Title: Re: selling on amazon
Post by: Super Speed on November 14, 2013, 01:25:25 PM
Do you make more money doing FBA or doing it yourslef not counting the Amazon return policy on FBA.

Title: Re: selling on amazon
Post by: ya on November 14, 2013, 01:36:02 PM
Do you make more money doing FBA or doing it yourslef not counting the Amazon return policy on FBA.


That depends on the product. It can vary.
Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 01:48:15 PM
Do you make more money doing FBA or doing it yourslef not counting the Amazon return policy on FBA.
small tip , if ur selling 3 mill/year thats a lot of items, self shipping in that quantity can use a lot of time
Title: Re: selling on amazon
Post by: ya on November 14, 2013, 02:04:18 PM
small tip , if ur selling 3 mill/year thats a lot of items, self shipping in that quantity can use a lot of time
True but Amazon charges for their time as well. (FBA fees)
Title: Re: selling on amazon
Post by: Bh101 on November 14, 2013, 02:05:57 PM
true but i have made the cheshbon and i make more doing it this way with ALL factors considered, worst case scenario i make a little less on an item
(everyone is different)
Title: Re: selling on amazon
Post by: ya on November 14, 2013, 02:12:37 PM
true but i have made the cheshbon and i make more doing it this way with ALL factors considered, worst case scenario i make a little less on an item
(everyone is different)
Yes it definitely depends on the item. I do about another 5 million non FBA. Every item has to have its own cheshbon.
Title: Re: selling on amazon
Post by: metziah on November 14, 2013, 09:32:47 PM
What size labels do I need for the fba labels? And what size for shipping labels? Tia
Title: Re: selling on amazon
Post by: Super Speed on November 15, 2013, 01:52:26 AM
Will they email me once my item has been posted online if I'm doing FBA?

Title: Re: selling on amazon
Post by: Bh101 on November 15, 2013, 01:53:16 AM
yes
Title: Re: selling on amazon
Post by: metziah on November 15, 2013, 11:15:01 AM
Do I need to use a laser printer to print my labels?
Title: Re: selling on amazon
Post by: Bh101 on November 15, 2013, 11:39:53 AM
no
Title: Re: selling on amazon
Post by: Name Changed on November 15, 2013, 11:41:21 AM
But, a laser printer is better for bar codes, as the ink wont smear
Title: Re: selling on amazon
Post by: KidOOO on November 15, 2013, 11:43:34 AM
Yes it definitely depends on the item. I do about another 5 million non FBA. Every item has to have its own cheshbon.

Are you using a mail consolidator? there are a few but there is one better than all
Title: Re: selling on amazon
Post by: ya on November 15, 2013, 01:04:45 PM
Are you using a mail consolidator? there are a few but there is one better than all
No - and we only ship with UPS
Title: Re: selling on amazon
Post by: Super Speed on November 16, 2013, 11:02:41 PM
How do I get customers to leave feedback (I tried emails)? I sold multiple items recently and no feedback yet :(
Title: Re: selling on amazon
Post by: Moshe123 on November 16, 2013, 11:06:41 PM
Send a nice card.
Don't email.
Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:07:23 PM
How do I get customers to leave feedback (I tried emails)? I sold multiple items recently and no feedback yet :(
תפילה! I'm not kidding ..... With amazon this is the דרך הטבע way to go...
Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:08:58 PM
Send a nice card.
Don't email.
I hear.
Don't think a nice email of something like... we hope you were satisfied with are service etc... Can hurt.
Title: Re: selling on amazon
Post by: Super Speed on November 16, 2013, 11:24:49 PM
If my item sells via FBA will I get a notification?

Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:27:21 PM
If my item sells via FBA will I get a notification?
You will get a notification when it was shipped, though you can always check manage orders.
Title: Re: selling on amazon
Post by: Super Speed on November 16, 2013, 11:29:11 PM
You will get a notification when it was shipped, though you can always check manage orders.
I had an item that just posted tonight and now its not anywhere to be found is that a good sign?

Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:46:07 PM
When I pay $39.99 for a Amazon pro store, am I getting 30 days from when I open the store? or does it go per calander month?
Title: Re: selling on amazon
Post by: Bh101 on November 16, 2013, 11:49:05 PM
I had an item that just posted tonight and now its not anywhere to be found is that a good sign?
prob pending order, u can go to manage orders>advanced search> click include pending orders>all orders>search and see if its there
Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:52:14 PM
prob pending order, u can go to manage orders>advanced search> click include pending orders>all orders>search and see if its there
Or in reserve, no?
Title: Re: selling on amazon
Post by: ilherman on November 16, 2013, 11:55:39 PM
Any seniors available?
Is 20,000 in toys & games considered a good number? (special now in the holiday season?)

I know that 250 is a better number... But if I send in 20 items how long about should it take to sell out? (i have about 7 competitions)
Title: Re: selling on amazon
Post by: Bh101 on November 16, 2013, 11:56:55 PM
unless you have specific experience with that toy u never know, it can take a day,month or year
Title: Re: selling on amazon
Post by: Super Speed on November 17, 2013, 12:09:23 AM
prob pending order, u can go to manage orders>advanced search> click include pending orders>all orders>search and see if its there
It is Pending! Does that mean its just waiting to ship?
Title: Re: selling on amazon
Post by: Bh101 on November 17, 2013, 12:10:35 AM
It is Pending! Does that mean its just waiting to ship?
its waiting for the payment to go through if that happens then yes it will ship, if not then it wont. - congrats on ur first sale!
Title: Re: selling on amazon
Post by: Super Speed on November 17, 2013, 12:13:17 AM
its waiting for the payment to go through if that happens then yes it will ship, if not then it wont. - congrats on ur first sale!
My 1st FBA sale. Does it make sense tho because I had 2 of theses items and they're expensive items and they both sold right away? Its not such a hot item. Could it be that a guy who had the buyer box due to no FBA until I came around is playing games?

Title: Re: selling on amazon
Post by: KidOOO on November 17, 2013, 01:29:40 AM
No - and we only ship with UPS

Why? are they high value items?
Title: Re: selling on amazon
Post by: ilherman on November 17, 2013, 01:36:24 AM
Why? are they high value items?
UPS haves very good rates for BIG accounts. Ever tried sending in FBA? The rates you get there are crazy cheap.
Title: Re: selling on amazon
Post by: Super Speed on November 17, 2013, 10:46:47 AM
How long does it make sense for an FBA shipment to be pending for?

Title: Re: selling on amazon
Post by: Ergel on November 17, 2013, 11:17:12 AM
How long does it make sense for an FBA shipment to be pending for?
Can be for a couple of days. Especially over the weekend
Title: Re: selling on amazon
Post by: ilherman on November 17, 2013, 11:44:17 AM
How long does it make sense for an FBA shipment to be pending for?
The first time i sent in FBA, it took over a week to show up, however i sent in some stuff last week that was delivered on Friday, and they are all in inventory it already. Some of them posted already Friday!
Title: Re: selling on amazon
Post by: Super Speed on November 17, 2013, 12:01:49 PM
Can be for a couple of days. Especially over the weekend
Thanks! Do you know what the cause for pending is? I mean if the guy ordered it prime he wants it in 2 days no?

Title: Re: selling on amazon
Post by: Ergel on November 17, 2013, 12:14:02 PM
Thanks! Do you know what the cause for pending is? I mean if the guy ordered it prime he wants it in 2 days no?
2 days means he'll get it Wednesday if he ordered it Saturday. It'll probably ship tonight and he'll probably get it Tuesday
Title: Re: selling on amazon
Post by: ya on November 17, 2013, 12:19:44 PM
Why? are they high value items?
We are B2B and we need reliability. There is no way I can ship with USPS. 35% of our orders are UPS next day or 2nd day and we have great rates with UPS.
Title: Re: selling on amazon
Post by: Name Changed on November 17, 2013, 01:20:12 PM
We are B2B and we need reliability. There is no way I can ship with USPS. 35% of our orders are UPS next day or 2nd day and we have great rates with UPS.
Just wondering - on Express Domestic is your discount greater than 50%?

I have with Fedex 50% off on Domestic Express, and 68-72% off on international Express
Title: Re: selling on amazon
Post by: aj26 on November 17, 2013, 03:22:28 PM
if you sell over 200/20k on amazon, do they also include in your 1099 amounts from amazon payments?
Title: Re: selling on amazon
Post by: ya on November 17, 2013, 03:51:36 PM
Just wondering - on Express Domestic is your discount greater than 50%?

I have with Fedex 50% off on Domestic Express, and 68-72% off on international Express
I am not sure off hand. But FedEx tried but could not match the rates we had.
Title: Re: selling on amazon
Post by: beej on November 17, 2013, 10:54:16 PM
Anyone have experience with fba returns?
I've been through a few smooth ones although some were opened. I just had 2 returns on 2 of the same tablet. One was barely touched and one came back in a mess and I'm 99% sure with a different charger and wire. Its the exact same model as the other tablet and the chargers don't match. Also, the plastic protector for the charger that the customer was nice enough to send back doesn that either.
Title: Re: selling on amazon
Post by: Bh101 on November 17, 2013, 10:56:41 PM
wats ur question?
Title: Re: selling on amazon
Post by: Name Changed on November 17, 2013, 11:08:44 PM
Anyone have experience with fba returns?
I've been through a few smooth ones although some were opened. I just had 2 returns on 2 of the same tablet. One was barely touched and one came back in a mess and I'm 99% sure with a different charger and wire. Its the exact same model as the other tablet and the chargers don't match. Also, the plastic protector for the charger that the customer was nice enough to send back doesn that either.
If you are missing items then you could call Amazon to open a case for reimbursement.



Title: Re: selling on amazon
Post by: ilherman on November 17, 2013, 11:09:03 PM
He is not sure.... He wants some חיזוק ....
Title: Re: selling on amazon
Post by: ilherman on November 17, 2013, 11:38:15 PM
Brrrrrrrr... Amazon you suck >:( >:(  your idea was to open a site where sellers can sell their stuff, why do I have to see every item that I send in already after making sure that Amazon doesn't sell it, and I am all exited im getting the buy box, and I click in 2 days later I see the same product where i was the cheapest "Ship from and sold by Amazon" (and no one beats their price of cource)  >:( >:( you stink  >:(
Title: Re: selling on amazon
Post by: Bh101 on November 17, 2013, 11:39:41 PM
Brrrrrrrr... Amazon you suck >:( >:(  your idea was to open a site where sellers can sell their stuff, why do I have to see every item that I send in I make sure that Amazon doesn't sell it and I am all exited im getting the buy box, and I click in 2 days later I see the same product where i was the cheapest Ship from and sold by Amazon (and no one beats their price of cource)  >:( >:( you stink  >:(
now who needs chizuck :)
Title: Re: selling on amazon
Post by: ilherman on November 17, 2013, 11:49:03 PM
now who needs chizuck :)
Yeah..... I was wondering why my stuff suddenly stopped selling....
It shows now that the most I can add to my cart is about 360, is their inventory accurate?
Title: Re: selling on amazon
Post by: beej on November 18, 2013, 12:41:33 AM
He is not sure.... He wants some חיזוק ....
lol my question was if anyone has had any such experience and if Amazon would reimburse..
Title: Re: selling on amazon
Post by: Dave321 on November 18, 2013, 09:51:56 AM
Brrrrrrrr... Amazon you suck >:( >:(  your idea was to open a site where sellers can sell their stuff, why do I have to see every item that I send in already after making sure that Amazon doesn't sell it, and I am all exited im getting the buy box, and I click in 2 days later I see the same product where i was the cheapest "Ship from and sold by Amazon" (and no one beats their price of cource)  >:( >:( you stink  >:(

The trick to make real money on Amazon is to find companies that do not deal directly with Amazon. Some of you might think this is not possible but I have seen it many times. There are companies that do not trust amazon to abide by their MAP policies and other rules. Therefore, the company wont sell them directly. These are the companies that you can make money on.

For example: http://www.amazon.com/Swarovski-Spotting-Scope-HD-ATS-Definition/dp/B0019F3F3O/ref=sr_1_1?s=sporting-goods&ie=UTF8&qid=1384786262&sr=1-1&keywords=swarovski+scope
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 10:48:15 AM
The trick to make real money on Amazon is to find companies that do not deal directly with Amazon. Some of you might think this is not possible but I have seen it many times. There are companies that do not trust amazon to abide by their MAP policies and other rules. Therefore, the company wont sell them directly. These are the companies that you can make money on.

For example: http://www.amazon.com/Swarovski-Spotting-Scope-HD-ATS-Definition/dp/B0019F3F3O/ref=sr_1_1?s=sporting-goods&ie=UTF8&qid=1384786262&sr=1-1&keywords=swarovski+scope
Correct. But I checked on this pacific product before I ordered it and Amazon didn't carry it.
Title: Re: selling on amazon
Post by: ya on November 18, 2013, 12:46:07 PM
lol my question was if anyone has had any such experience and if Amazon would reimburse..
Yes they would but I would pick my battles carefully.
Title: Re: selling on amazon
Post by: Dave321 on November 18, 2013, 12:48:01 PM
Correct. But I checked on this pacific product before I ordered it and Amazon didn't carry it.

Amazon is always reaching out to companies to get new vendors. The best way is to find out from your sales rep in the company if they sell to amazon. Otherwise, you may see an item that amazon doesnt carry but its bec they are out of stock. You then rush to get a bunch and then amazon gets in their stock and your left with all of it.... :(
Title: Re: selling on amazon
Post by: Moshe123 on November 18, 2013, 12:55:08 PM
Amazon loves that you sell on their website. They can track what sells and sell it themselves for cheaper.
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 12:57:47 PM
Amazon is always reaching out to companies to get new vendors. The best way is to find out from your sales rep in the company if they sell to amazon. Otherwise, you may see an item that amazon doesnt carry but its bec they are out of stock. You then rush to get a bunch and then amazon gets in their stock and your left with all of it.... :(
I see now that they have 400 in stock, is this accurate or are they playing around?
Title: Re: selling on amazon
Post by: KidOOO on November 18, 2013, 01:40:05 PM
UPS haves very good rates for BIG accounts. Ever tried sending in FBA? The rates you get there are crazy cheap.

for B2B makes sens to use UPS but if you do B2C under 3-4 LBS mail consolidator is the way to go. I use Global Mail very happy and no one can beat their prices
Title: Re: selling on amazon
Post by: ya on November 18, 2013, 01:56:47 PM
Amazon loves that you sell on their website. They can track what sells and sell it themselves for cheaper.
They cant always sell it for cheaper...Alot of manufacturers wont sell to Amazon making there cost higher then yours.
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 02:07:01 PM
They cant always sell it for cheaper...Alot of manufacturers wont sell to Amazon making there cost higher then yours.
Yeah... But even when you're cheaper, Amazon will keep the buy box for themself.
Title: Re: selling on amazon
Post by: ya on November 18, 2013, 02:23:47 PM
Yeah... But even when you're cheaper, Amazon will keep the buy box for themself.
Not if you are more then 3% cheaper.
Title: Re: selling on amazon
Post by: Moshe123 on November 18, 2013, 02:55:47 PM
Nothing beats Amazon's free shipping second day.
Title: Re: selling on amazon
Post by: @jack123 on November 18, 2013, 02:59:01 PM
recieved an inquiry from amazon marketplace potential buyer asking for me to email him pics of item im selling and a phone number so he can buy it from me quickly. is selling off-amazon similar to off-ebay or are there any important differences/ risks worth knowing? thanks a lot
Title: Re: selling on amazon
Post by: Bh101 on November 18, 2013, 03:00:55 PM
if u sell through amazon ur protected to a point off amazon not really (paypal)
Title: Re: selling on amazon
Post by: @jack123 on November 18, 2013, 03:02:05 PM
couldnt i just have him pay me viz paypal?
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 03:37:00 PM
Not only did Amazon slash the market... Their item comes in FRUSTARATION FREE PACKAGING.... So they labeled all other sellers items as FRUSTARATION FREE PACKAGING.
Title: Re: selling on amazon
Post by: Dave321 on November 18, 2013, 05:26:42 PM
recieved an inquiry from amazon marketplace potential buyer asking for me to email him pics of item im selling and a phone number so he can buy it from me quickly. is selling off-amazon similar to off-ebay or are there any important differences/ risks worth knowing? thanks a lot

SCAM!
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 05:39:23 PM
Whi isn't Amazon merging products that are double listed? 
 
I've seen lately multiple products double listed.
Title: Re: selling on amazon
Post by: meshugener on November 18, 2013, 10:18:36 PM
Some items have the same model number but different UPC codes.
So they have separate listings.
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 10:28:08 PM
Can someone tell me if this
 http://www.amazon.com/Foscam-FI9821W-Indoor-Wireless-Camera/dp/B00AJWK5WW/ref=sr_1_1?ie=UTF8&qid=1384829034&sr=8-1&keywords=Foscam+FI9821W
AND THIS
http://www.amazon.com/Foscam-FI9821W-Megapixel-Wireless-Camera/dp/B00F3KWZW8/ref=sr_1_4?ie=UTF8&qid=1384829034&sr=8-4&keywords=Foscam+FI9821W
Are the same items?
Title: Re: selling on amazon
Post by: Bh101 on November 18, 2013, 10:30:24 PM
no
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 10:31:02 PM
no
Thanks.
Title: Re: selling on amazon
Post by: Bh101 on November 18, 2013, 10:32:11 PM
im willing to bet that they are sticker ed items
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 10:37:32 PM
im willing to bet that they are sticker ed items
Actually no, at least the first link is not stickered. What makes you thinking its stickered, if they are not the same?
Title: Re: selling on amazon
Post by: beej on November 18, 2013, 10:40:36 PM
If you are missing items then you could call Amazon to open a case for reimbursement.
they won't reimburse for missing accessories. Only if the actual item was missing. so in my case with a Tablet return with a different charger I am responsible.
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 11:29:44 PM
I lowered my price in order to get the buy box, 1 min later Amazon matched my price automatically!!
So if you want a good price for something on Amazon (that the sell themself) just lower you're price....
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 11:31:46 PM
im willing to bet that they are sticker ed items
So how much was the bet for?  :)
Title: Re: selling on amazon
Post by: Moshe123 on November 18, 2013, 11:36:27 PM
I lowered my price in order to get the buy box, 1 min later Amazon matched my price automatically!!
So if you want a good price for something on Amazon (that the sell themself) just lower you're price....

Lol.
What do you sell? I might want you to manipulate something for me...
Title: Re: selling on amazon
Post by: ilherman on November 18, 2013, 11:47:41 PM
Lol.
What do you sell? I might want you to manipulate something for me...
Believe me I have no idea... Some sort of briefcases.
Title: Re: selling on amazon
Post by: Bh101 on November 19, 2013, 01:11:56 AM
So how much was the bet for?  :)
th buy box  8)
Title: Re: selling on amazon
Post by: Bh101 on November 19, 2013, 01:13:18 AM
Believe me I have no idea... Some sort of briefcases.
i would never do business with u, u dont know wat u sell:)
Title: Re: selling on amazon
Post by: ya on November 19, 2013, 09:20:17 AM
they won't reimburse for missing accessories. Only if the actual item was missing. so in my case with a Tablet return with a different charger I am responsible.

reimbursement is on a case my case basis. I have gotten reimbursed for accessories before. So I would forsure try.
Title: Re: selling on amazon
Post by: beej on November 21, 2013, 12:42:26 AM
reimbursement is on a case my case basis. I have gotten reimbursed for accessories before. So I would forsure try.
They told me no.
I can try to HUCA
Think it works with these things?
Title: Re: selling on amazon
Post by: ya on November 21, 2013, 10:54:26 AM
They told me no.
I can try to HUCA
Think it works with these things?
Dont think it would as everything is written down and tied to a certain shipment number
Title: Re: selling on amazon
Post by: meshugener on November 21, 2013, 09:42:29 PM
WTH
I listed something which is competing with an item Amazon sells, and here's what I got:

Hello from Amazon,

Customers trust that they can always buy with confidence when they make purchases on Amazon.com. In order to preserve customer trust, we have implemented listing restrictions on Cell Phones and Accessories, MP3 Players and Accessories, Car Electronics and GPS items that are considered to be at risk of being counterfeited.

Your listings for Samsung ASINs are among those that have been removed as a result of this policy.  Effective immediately, your listings are removed for those ASINs. There is no penalty for this removal, but we ask that you refrain from relisting removed products.

Certain sellers may be allowed to sell these products.  If you are interested in seeking pre-approval to sell these products, please send the following information to pq-preapprovals@amazon.com:


•Your store name
•Information about your suppliers, including name, address and contact information
•Invoices, purchase orders or other documents showing that you obtain your inventory from trustworthy sources

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents.

If you have more questions, please contact Seller Support. We appreciate your cooperation in this important matter.

Regards,
Amazon Services
(c) 2013 Amazon.com Inc. or its affiliates. All rights reserved.
Title: Re: selling on amazon
Post by: ilherman on November 21, 2013, 09:51:04 PM
WTH
I listed something which is competing with an item Amazon sells, and here's what I got:

Hello from Amazon,

Customers trust that they can always buy with confidence when they make purchases on Amazon.com. In order to preserve customer trust, we have implemented listing restrictions on Cell Phones and Accessories, MP3 Players and Accessories, Car Electronics and GPS items that are considered to be at risk of being counterfeited.

Your listings for Samsung ASINs are among those that have been removed as a result of this policy.  Effective immediately, your listings are removed for those ASINs. There is no penalty for this removal, but we ask that you refrain from relisting removed products.

Certain sellers may be allowed to sell these products.  If you are interested in seeking pre-approval to sell these products, please send the following information to pq-preapprovals@amazon.com:


•Your store name
•Information about your suppliers, including name, address and contact information
•Invoices, purchase orders or other documents showing that you obtain your inventory from trustworthy sources

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents.

If you have more questions, please contact Seller Support. We appreciate your cooperation in this important matter.

Regards,
Amazon Services
(c) 2013 Amazon.com Inc. or its affiliates. All rights reserved.
Yup, they suck. I sent in some items recently, Amazon got them in a few days later, slashes everyone's prices. I promise you Amazon is not making much money on that item, they just wanna be the only seller, so they sell it for so cheap that no one can compete, WTH, why cant they just sell it on the same price that other sellers sell it, and they will get the buy box randomly like all other sellers do on other items.   >:( >:( >:(
Title: Re: selling on amazon
Post by: Bh101 on November 21, 2013, 09:56:31 PM
Yup, they suck. I sent in some items recently, Amazon got them in a few days later, slashes everyone's prices. I promise you Amazon is not making much money on that item, they just wanna be the only seller, so they sell it for so cheap that no one can compete, WTH, why cant they just sell it on the same price that other sellers sell it, and they will get the buy box randomly like all other sellers do on other items.   >:( >:( >:(
unfortunately with amazon either they sell the item and they make a crap load of money or u sell the item and they make a lot of money, so for them its win - win.

WTH
I listed something which is competing with an item Amazon sells, and here's what I got:

Hello from Amazon,

Customers trust that they can always buy with confidence when they make purchases on Amazon.com. In order to preserve customer trust, we have implemented listing restrictions on Cell Phones and Accessories, MP3 Players and Accessories, Car Electronics and GPS items that are considered to be at risk of being counterfeited.

Your listings for Samsung ASINs are among those that have been removed as a result of this policy.  Effective immediately, your listings are removed for those ASINs. There is no penalty for this removal, but we ask that you refrain from relisting removed products.

Certain sellers may be allowed to sell these products.  If you are interested in seeking pre-approval to sell these products, please send the following information to pq-preapprovals@amazon.com:


•Your store name
•Information about your suppliers, including name, address and contact information
•Invoices, purchase orders or other documents showing that you obtain your inventory from trustworthy sources

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents.

If you have more questions, please contact Seller Support. We appreciate your cooperation in this important matter.

Regards,
Amazon Services
(c) 2013 Amazon.com Inc. or its affiliates. All rights reserved.

just out of curiosity do you know what items that this applies to?
Title: Re: selling on amazon
Post by: meshugener on November 21, 2013, 10:31:09 PM
Galaxy Victory ;)
Title: Re: selling on amazon
Post by: notanonymous on November 21, 2013, 10:32:42 PM
Galaxy Victory ;)
Sprint paid them off.
Title: Re: selling on amazon
Post by: meshugener on November 21, 2013, 10:36:44 PM
I have no problem with that, just don't come with BS about securing customers experience etc.
Title: Re: selling on amazon
Post by: Super Speed on November 22, 2013, 12:34:50 AM
I have no problem with that, just don't come with BS about securing customers experience etc.
Couldn't agree more.

Title: Re: selling on amazon
Post by: Dave321 on November 22, 2013, 12:38:35 AM
Lets get something clear. Amazon does NOT care about you. PERIOD. If you like your account, u may not be able to keep it. Ive seen them do some pretty outrageous stuff to seller accounts (companies that do more then 50 million a year in sales) and they still treat them like garbage. They can make any rule they want regardless of how ridiculous it may seem to you.

Wishing you all tons of luck!

(oh and btw, they do sell some products for below cost. Its called gaining market share).
Title: Re: selling on amazon
Post by: Myccrabbi on November 22, 2013, 12:41:38 AM
Galaxy Victory ;)
lol!
Title: Re: selling on amazon
Post by: yitzf on November 22, 2013, 12:52:08 AM
I have no problem with that, just don't come with BS about securing customers experience etc.
I'm not sure if it applies directly to your item, but it's out there in the rules that many categories are closed to outside sellers unless you are approved. I think watches and shoes are an example.
Title: Re: selling on amazon
Post by: Yeki89 on November 22, 2013, 02:09:09 AM
Correct, jewlery, clothing , watches are all restricted.
Title: Re: selling on amazon
Post by: joe on November 22, 2013, 04:05:26 AM
WTH
I listed something which is competing with an item Amazon sells, and here's what I got:

Hello from Amazon,

Customers trust that they can always buy with confidence when they make purchases on Amazon.com. In order to preserve customer trust, we have implemented listing restrictions on Cell Phones and Accessories, MP3 Players and Accessories, Car Electronics and GPS items that are considered to be at risk of being counterfeited.

Your listings for Samsung ASINs are among those that have been removed as a result of this policy.  Effective immediately, your listings are removed for those ASINs. There is no penalty for this removal, but we ask that you refrain from relisting removed products.

Certain sellers may be allowed to sell these products.  If you are interested in seeking pre-approval to sell these products, please send the following information to pq-preapprovals@amazon.com:


•Your store name
•Information about your suppliers, including name, address and contact information
•Invoices, purchase orders or other documents showing that you obtain your inventory from trustworthy sources

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents.

If you have more questions, please contact Seller Support. We appreciate your cooperation in this important matter.

Regards,
Amazon Services
(c) 2013 Amazon.com Inc. or its affiliates. All rights reserved.

FYI,

I received a few of these emails today, all of them were for samsung items in the cell phone department. Seems to me like they are blocking off all samsung cell phones and accessories.
Title: Re: selling on amazon
Post by: tzeekee123 on November 22, 2013, 05:13:36 AM
Wow, I just caught up a little on this thread, some really great info on here (where was I until now? ::)). There should definitely be a wiki for all this!

Anyone know how/what's needed to get approved to sell clothing on Amazon?

Title: Re: selling on amazon
Post by: Bh101 on November 22, 2013, 05:15:58 AM
why should there be a wiki?
Title: Re: selling on amazon
Post by: tzeekee123 on November 22, 2013, 05:21:02 AM
why should there be a wiki?
Maybe to simplify all fba and buy box details for starters...
Title: Re: selling on amazon
Post by: Bh101 on November 22, 2013, 05:27:36 AM
not much to it, not worth a wiki.
Title: Re: selling on amazon
Post by: ya on November 22, 2013, 09:06:31 AM
Wow, I just caught up a little on this thread, some really great info on here (where was I until now? ::)). There should definitely be a wiki for all this!

Anyone know how/what's needed to get approved to sell clothing on Amazon?


http://www.amazon.com/gp/help/customer/display.html?nodeId=14113001 after you log in to your seller account click apply...
Title: Re: selling on amazon
Post by: ya on November 22, 2013, 10:24:44 AM
Anyone know if its possible to archive an item with inventory?
Title: Re: selling on amazon
Post by: Ergel on November 22, 2013, 12:14:24 PM
Anyone know if its possible to archive an item with inventory?
Without requesting shipment back to you?
Just raise price to $10k
Title: Re: selling on amazon
Post by: tzeekee123 on November 22, 2013, 12:32:58 PM
http://www.amazon.com/gp/help/customer/display.html?nodeId=14113001 after you log in to your seller account click apply...
Thanks, I actually knew that. What I meant to ask is, what is the best way to actually get approved, since I hear that it's very difficult to get approved with them to be a new merchant in the clothing category, especially if I don't have any feedback or an actual retail store. Any tips regarding this matter? Because I'm worried about applying and getting rejected, and then having that rejection on my account...

Also, I wanted to contact them to speak to a seller representative but it seems like you can only call once you have a selling account (which ends up taking me to the application page). Is there a number I can call without associating my account?

Thanks for all the help!
Title: Re: selling on amazon
Post by: ilherman on November 22, 2013, 12:56:22 PM
Without requesting shipment back to you?
Just raise price to $10k
Yup. This what I'm doing ערב שבת....
Title: Re: selling on amazon
Post by: ilherman on November 22, 2013, 01:12:38 PM
As of now Amazon is loosing hundreds of dollars a day because of me: 

I sent in one of the hottest items FBA, Amazon got them in the same day that mine came in, of course they slashed the price right away from $22.99 to $17.99 , so I put mine on $16.71, I got the buy box for a minute, sold one piece, then Amazon quickly matched my price, now they are loosing $1 on each sale, just brcause they don't want me to sell my 4 items.

They sell a few hundred pieces of them a day.
Title: Re: selling on amazon
Post by: ya on November 22, 2013, 02:19:03 PM
Anyone know if its possible to archive an item with inventory?
Without requesting shipment back to you?
Just raise price to $10k
won't work. I have 2 listing tied to 1 batch of inventory. I just want to archive one of the listings.
Title: Re: selling on amazon
Post by: Bh101 on November 22, 2013, 03:06:51 PM
u cant u have to wait till all inventory is sold with that listing and then get rid of it, meanwhile make sure that u have the same price on both listings.
Title: Re: selling on amazon
Post by: ya on November 23, 2013, 07:33:54 PM
u cant u have to wait till all inventory is sold with that listing and then get rid of it, meanwhile make sure that u have the same price on both listings.
Yeah I know. Issue is I will never be sold out. I always have a inventory coming in.
Title: Re: selling on amazon
Post by: Bh101 on November 23, 2013, 07:36:02 PM
we all have our issues ;D
Title: Re: selling on amazon
Post by: Super Speed on November 23, 2013, 10:37:25 PM
Yeah I know. Issue is I will never be sold out. I always have a inventory coming in.
These should be your biggest issues!

Title: Re: selling on amazon
Post by: Name Changed on November 23, 2013, 10:46:11 PM
I have no problem with that, just don't come with BS about securing customers experience etc.
I also got the email.

There are a lot of fake Samsung phones that are being sold.
Title: Re: selling on amazon
Post by: Super Speed on November 23, 2013, 10:49:59 PM
@ya @Bh101 @Dealer @Dave123 @ilherman thanks for all your guys help I basically have it worked out now thanks to you and successfully sold multiple products through FBA and myself. (Sorry if I forgot somebody.)
Title: Re: selling on amazon
Post by: ilherman on November 23, 2013, 11:23:25 PM
@ya @Bh101 @Dealer @Dave123 @Name Changed thanks for all your guys help I've basically have it worked out and successfully sold multiple products through FBA and myself. (Sorry if I forgot somebody.)
FTFY.
Title: Re: selling on amazon
Post by: tzeekee123 on November 23, 2013, 11:23:48 PM
@ya @Bh101 @Dealer @Dave123 thanks for all your guys help I've basically have it worked out and successfully sold multiple products through FBA and myself. (Sorry if I forgot somebody.)
Inspiring to hear. Best of luck!
Title: Re: selling on amazon
Post by: Bh101 on November 24, 2013, 12:39:25 AM
@ya @Bh101 @Dealer @Dave123 @ilherman thanks for all your guys help I basically have it worked out now thanks to you and successfully sold multiple products through FBA and myself. (Sorry if I forgot somebody.)
it was a pleasure, always willing to help somebody else make money. if u have any questions dont hesitate to ask
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 09:29:45 AM
I see a FBA order, with no name for the buyer, it says "No Buyer Name Provided" the shipping is to a POB, is there anything I have to be worried?   
Title: Re: selling on amazon
Post by: metziah on November 24, 2013, 12:11:47 PM
What does it mean when I see an item in my fba inventory is "reserved"?
Also @ilherman maybe you could tell us what "hot" item amazon is selling at a loss so that we can grab a "metziah"?
Title: Re: selling on amazon
Post by: Bh101 on November 24, 2013, 12:39:18 PM
What does it mean when I see an item in my fba inventory is "reserved"?
Also @ilherman maybe you could tell us what "hot" item amazon is selling at a loss so that we can grab a "metziah"?
u do understand that ur saving $5 at most, not much of a "metziah"
and for reserved look up the thread for the answer
Title: Re: selling on amazon
Post by: Super Speed on November 24, 2013, 05:43:55 PM
If I want an item back that I sent in for FBA what's the best way going about doing this?
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 06:09:34 PM
What does it mean when I see an item in my fba inventory is "reserved"?
Also @ilherman maybe you could tell us what "hot" item amazon is selling at a loss so that we can grab a "metziah"?
Wouldn't really prefer everyone here should know exactly who I am on Amazon....

As Bh101 said, it's not as much a metzieh, as the fact that Amazon is making $1 less per item.
Title: Re: selling on amazon
Post by: ya on November 24, 2013, 06:42:18 PM
If I want an item back that I sent in for FBA what's the best way going about doing this?
Just place a removal order. The option is listed under FBA inventory.
Title: Re: selling on amazon
Post by: metziah on November 24, 2013, 10:54:17 PM
When I ship an item myself not through FBA, do I have to mark it as "shipped" anywhere on my Seller Central account?
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 10:55:33 PM
When I ship an item myself not through FBA, do I have to mark it as "shipped" anywhere on my Seller Central account?
You just have to CONFIRM SHIPPMENT. If you are not buying shipping through Amazon, you will have to add tracking manually (when applicable)
Title: Re: selling on amazon
Post by: metziah on November 24, 2013, 11:11:56 PM
You just have to CONFIRM SHIPPMENT. If you are not buying shipping through Amazon, you will have to add tracking manually (when applicable)
but if i purchased Shipping through Amazon as soon as i pay for it and print the shipping label, it gets confirmed?
Title: Re: selling on amazon
Post by: metziah on November 24, 2013, 11:12:50 PM
Also, is it cheaper to purchase shipping from amazon or are there better places to purchase from?
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 11:13:29 PM
but if i purchased Shipping through Amazon as soon as i pay for it and print the shipping label, it gets confirmed?
Yes.

And congratulations on selling your first item  :)
Title: Re: selling on amazon
Post by: metziah on November 24, 2013, 11:16:41 PM

Yes.

And congratulations on selling your first item  :)
Thanx!! It's a great feeling!
Any info about other places to buy postage?
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 11:17:27 PM
Also, is it cheaper to purchase shipping from amazon or are there better places to purchase from?
Usually for new sellers they are.
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 11:21:29 PM
Thanx!! It's a great feeling!
Any info about other places to buy postage?
Btw, don't expect getting feedback on the first item you sell, you may sell 20 items and not get a single feedback.
Title: Re: selling on amazon
Post by: Name Changed on November 24, 2013, 11:29:03 PM
When I ship an item myself not through FBA, do I have to mark it as "shipped" anywhere on my Seller Central account?
You have to upload tracking
Title: Re: selling on amazon
Post by: ya on November 24, 2013, 11:34:53 PM
Does anyone have a good experience using a software to change pricing for you?
Title: Re: selling on amazon
Post by: Dave321 on November 24, 2013, 11:37:02 PM
Does anyone have a good experience using a software to change pricing for you?

ive used channelmax. Its not the most sophisticated but gets the job done. U set a min and max price and it will automatically change them for u.
Title: Re: selling on amazon
Post by: ilherman on November 24, 2013, 11:38:21 PM
You have to upload tracking
Repost!
Title: Re: selling on amazon
Post by: Bh101 on November 24, 2013, 11:58:49 PM
Repost!
u really dont have to write repost every time
Title: Re: selling on amazon
Post by: Bh101 on November 25, 2013, 12:00:38 AM
Thanx!! It's a great feeling!
Any info about other places to buy postage?
http://forums.dansdeals.com/index.php?topic=28357.0
Title: Re: selling on amazon
Post by: ilherman on November 25, 2013, 12:03:22 AM
u really dont have to write repost every time
???
Title: Re: selling on amazon
Post by: Ebaystores on November 25, 2013, 05:58:26 PM
Hey Guys, Anyone know where  I can find a source for product to sell on Amazon? I am looking for a way to supplement my income so that I can support my family :-) All leads appreciated. (and contrary to my user name,  I have not sold anything online for years)
Title: Re: selling on amazon
Post by: meshugener on November 25, 2013, 06:18:23 PM
Sell your family
Title: Re: selling on amazon
Post by: Myccrabbi on November 25, 2013, 06:23:46 PM
Sell your family
@mesh not evry1 can do that, lol.
Title: Re: selling on amazon
Post by: Bh101 on November 25, 2013, 10:15:21 PM
Hey Guys, Anyone know where  I can find a source for product to sell on Amazon? I am looking for a way to supplement my income so that I can support my family :-) All leads appreciated. (and contrary to my user name,  I have not sold anything online for years)
how did u find stuff bak wen u did sell?
Title: Re: selling on amazon
Post by: Super Speed on November 26, 2013, 10:29:15 AM
I'm trying to list an item which I currently have and Amazon automatically lists it as pre-order and it won't be available until Dec. 17th. Can anyone explain the reason?
Title: Re: selling on amazon
Post by: ilherman on November 26, 2013, 10:36:42 AM
I'm trying to list an item which I currently have and Amazon automatically lists it as pre-order and it won't be available until Dec. 17th. Can anyone explain the reason?
When doing FBA, I had such thing, the reason is that sometimes after they receive your stuff into their fulfillment center they decide to send it to a different fulfillment center and meanwhile it comes up on Amazon.com, that you can pre order.... For self fulfillment stuff I never heard of such thing. (though im not the expert here)
Title: Re: selling on amazon
Post by: Super Speed on November 26, 2013, 12:44:06 PM
I'm not doing FBA there's multiple listings and all say pre order by Dec. 17 :(
Title: Re: selling on amazon
Post by: Super Speed on November 26, 2013, 10:03:01 PM
If a product was sold via FBA and now the customer wants to return it, can I request that it be returned to me?
Title: Re: selling on amazon
Post by: ya on November 26, 2013, 10:57:56 PM
If a product was sold via FBA and now the customer wants to return it, can I request that it be returned to me?
No- All FBA returns are handled directly by Amazon
Title: Re: selling on amazon
Post by: Super Speed on November 26, 2013, 11:11:21 PM
No- All FBA returns are handled directly by Amazon
And what do they do with it? Post it as Used?
Title: Re: selling on amazon
Post by: ilherman on November 26, 2013, 11:19:05 PM
And what do they do with it? Post it as Used?
Feeling bad about your return.... I don't think they post it as used. (you decide if it's worthwhile to recall the item back to you or just leave it.....)
Title: Re: selling on amazon
Post by: Freddie on November 26, 2013, 11:24:50 PM
Just look at this thread for a "hachnosa l'cheder" on selling on Amazon.

http://forums.dansdeals.com/index.php?topic=34839.0
Title: Re: selling on amazon
Post by: lifetimedeals on November 27, 2013, 11:10:09 AM
not always does amazon drop price if you compete, I have tried it on something and they are not budging their price.
Title: Re: selling on amazon
Post by: metziah on November 27, 2013, 11:52:58 AM

not always does amazon drop price if you compete, I have tried it on something and they are not budging their price.
Especially if they know you have limited stock....
(I think)
Title: Re: selling on amazon
Post by: lifetimedeals on November 27, 2013, 12:00:03 PM
on some products amazon.com has very fast repricers few minutes after I chabge they also change wow
Title: Re: selling on amazon
Post by: ya on November 27, 2013, 12:13:02 PM
And what do they do with it? Post it as Used?
Depends on the condition of the return. If it looks brand new never used they will put it back in stock and re sell. Otherwise they will put it in unfulfillable inventory and it will sit there  until you ask for it back.
Title: Re: selling on amazon
Post by: aj26 on November 27, 2013, 01:41:42 PM
Any recommendations for amazon pricing program.
I saw feedvisor.Com but they don't really respond, not sure if they're still open
Any others?
Title: Re: selling on amazon
Post by: Super Speed on November 27, 2013, 03:50:12 PM

Depends on the condition of the return. If it looks brand new never used they will put it back in stock and re sell. Otherwise they will put it in unfulfillable inventory and it will sit there  until you ask for it back.
Resell as brand new?
Title: Re: selling on amazon
Post by: ilherman on November 27, 2013, 07:34:46 PM
Resell as brand new?
Yes.
Title: Re: selling on amazon
Post by: Super Speed on November 28, 2013, 11:34:12 AM

Yes.
How will I know where they put it?
Title: Re: selling on amazon
Post by: ya on November 28, 2013, 03:29:32 PM
How will I know where they put it?
How will I know where they put it?
check your fba inventory
Title: Re: selling on amazon
Post by: nocknock on November 29, 2013, 08:59:32 AM
Any recommendations to ship stuff to UK fulfillment center?
Title: Re: selling on amazon
Post by: Super Speed on December 01, 2013, 01:12:26 AM

check your fba inventory
I checked and it says unfulfillable. Now how do I go about having them ship it back to me?
Title: Re: selling on amazon
Post by: @jack123 on December 03, 2013, 12:10:51 PM
Sorry if this has been discussed in this thread but couldn't find it...

I'm trying to sell some bose headphones and it won't let me list them as new (in condition tab there is no "new" option). is it possible to find out whether this is only temporary, or if some products they just don't let regular marketplace sellers compete with them?
There seem to only be big retailers/ authorized dealers selling them new on amazon.  TIA

its a pair of QC15, new, sealed in box. willing to sell for 240 if anyone here wants them..
Title: Re: selling on amazon
Post by: Super Speed on December 03, 2013, 10:23:08 PM
I just sold something FBA and now the buyer wants to return the item so they took the whole amount out of my account instead of taking part from me and returning their fee is that the way it's done?
Title: Re: selling on amazon
Post by: Name Changed on December 03, 2013, 10:43:52 PM
I just sold something FBA and now the buyer wants to return the item so they took the whole amount out of my account instead of taking part from me and returning their fee is that the way it's done?
Your account should only be deducted sale price less the fees
Title: Re: selling on amazon
Post by: M on December 03, 2013, 11:21:13 PM
What is the seller protection amazon?

Meaning ebay offers feedback on buyers and you can look up a person's history but on Amazon you can not. So how do you protect yourself besides for shipping with tracking and insurance?
Title: Re: selling on amazon
Post by: Super Speed on December 03, 2013, 11:28:38 PM

Your account should only be deducted sale price less the fees
For example the item cost $349 I received $270. $30 went to regular Amazon commission and $50 for FBA fees. Now a return was initiated so they gave back $325 from my account which mean they only returned their regular amazon commission not their FBA commission. Is that the way they always do it?
Title: Re: selling on amazon
Post by: metziah on December 04, 2013, 01:06:23 AM

Sorry if this has been discussed in this thread but couldn't find it...

I'm trying to sell some bose headphones and it won't let me list them as new (in condition tab there is no "new" option). is it possible to find out whether this is only temporary, or if some products they just don't let regular marketplace sellers compete with them?
There seem to only be big retailers/ authorized dealers selling them new on amazon.  TIA

its a pair of QC15, new, sealed in box. willing to sell for 240 if anyone here wants them..
For some items you need special permission from the company ie. Bose. At this point you probably won't be able to get authorization to sell it on amazon. However, amazon doesn't have these restrictions for refurb or used items. So if you can list your item as refurb even though it's new and still make a nice profit it's basically your only option.
Title: Re: selling on amazon
Post by: ilherman on December 04, 2013, 09:09:37 AM
For some items you need special permission from the company ie. Bose. At this point you probably won't be able to get authorization to sell it on amazon. However, amazon doesn't have these restrictions for refurb or used items. So if you can list your item as refurb even though it's new and still make a nice profit it's basically your only option.
And you can add a comment that its actually brand new, and you can't list it as brand new because of Amazon's restriction.   (though you have to be cheaper then other sellers, if you want to get someone to buy it)
Title: Re: selling on amazon
Post by: ilherman on December 04, 2013, 11:16:22 AM
For example the item cost $349 I received $270. $30 went to regular Amazon commission and $50 for FBA fees. Now a return was initiated so they gave back $325 from my account which mean they only returned their regular amazon commission not their FBA commission. Is that the way they always do it?
I never had a return b"h, but I would think that they would refund you the referral fee, but why should they refund you the FBA fee, why should they take the loss of the shipping etc.... FBA fees are not really commision they are just charging you for being your warehouse, someone actually haves to take off your product from the shelf pack it etc.. so they charge you for that. (if so SS, the cheshbon is right...) @NameChanged, is this what you meant to say?
Title: Re: selling on amazon
Post by: M on December 04, 2013, 11:16:27 AM
What is the seller protection amazon?

Meaning ebay offers feedback on buyers and you can look up a person's history but on Amazon you can not. So how do you protect yourself besides for shipping with tracking and insurance?
Title: Re: selling on amazon
Post by: Super Speed on December 05, 2013, 12:00:12 AM

I never had a return b"h, but I would think that they would refund you the referral fee, but why should they refund you the FBA fee, why should they take the loss of the shipping etc.... FBA fees are not really commision they are just charging you for being your warehouse, someone actually haves to take off your product from the shelf pack it etc.. so they charge you for that. (if so SS, the cheshbon is right...) @NameChanged, is this what you meant to say?
I spoke to them today and that's basically what they told me. Oh well.
Title: Re: selling on amazon
Post by: metziah on December 08, 2013, 11:24:51 PM
How do I go about filing a quarterly sales tax report when selling on Amazon? What happens when they collect sakes tax? do they pay it or do they pass it on to me? in my quarterly report do i list the total amount sold on Amazon?etc.. thanx for any help
Title: Re: selling on amazon
Post by: ilherman on December 09, 2013, 10:46:23 AM
Ok.... Heavy advice needed..
I sent in a item FBA, now I realize that the item matches the Amazon listing 100%, BUT the listing says "made in USA" and the once I sent in says "made in Chine" the item is a tool from a brand name company that people buy because of the brand name..... And its known to last... my question now is, will people complain about it?? who knows..... but my main question is, lets say people will complain, what will Amazon do, am I risking my account? Is this considered counterfeit?
Title: Re: selling on amazon
Post by: Name Changed on December 09, 2013, 10:57:30 AM
If its the Genuine product people shouldn't complain.

I do not think it will affect your account
Title: Re: selling on amazon
Post by: ilherman on December 09, 2013, 11:02:54 AM
If its the Genuine product people shouldn't complain.

I do not think it will affect your account
It is the Genuine product. My concern is that on the reviews for this product people are writing that its made in USA so its a good product... again the name is known that their products last... I just don't want people to think because its made in Chine, its no ganna last.

Thanks NC for calming me down.... So i prmissed half of the profit of this item for Tzedukeh if everything goes smooth.
Title: selling on amazon
Post by: Super Speed on December 09, 2013, 06:07:55 PM
So i prmissed half of the profit of this item for Tzedukeh if everything goes smooth.
I guess he didn't calm you that much! ;)
Title: Re: selling on amazon
Post by: M on December 10, 2013, 12:30:13 AM
Anyone an active seller on Amazon that would be able to talk over the phone tomorrow and answer a couple questions for a newbie :)?
Title: Re: selling on amazon
Post by: ilherman on December 10, 2013, 01:04:59 AM
Anyone an active seller on Amazon that would be able to talk over the phone tomorrow and answer a couple questions for a newbie :)?
With all our helpful members here, I am sure you got a ton of PM's by now....

But why not share some questions here so others can benefit?
Title: Re: selling on amazon
Post by: Hamavin on December 10, 2013, 01:14:14 AM
Does anyone have any experience selling gc"s through raise.com?
Title: Re: selling on amazon
Post by: M on December 10, 2013, 08:33:24 AM
What is the seller protection amazon?

Meaning ebay offers feedback on buyers and you can look up a person's history but on Amazon you can not. So how do you protect yourself besides for shipping with tracking and insurance?
Title: Re: selling on amazon
Post by: M on December 10, 2013, 08:35:50 AM
Has anyone had a case where they shipped through amazon with tracking and the customer says he never got it or he got an empty box? What happens then?

Also anyway to get better shipping rates then the ones offered directly through amazon "buy shipping?"
Title: Re: selling on amazon
Post by: Super Speed on December 10, 2013, 10:47:47 PM
I'm totally fed up with Amazon. I sold about $5500 worth of stuff in the past 2 weeks. My first deposit was supposed to take place tomorrow tonight they shut my seller account for no good reason. I tried contacting them and they said the only way to do it is through email and it can take up to a week.
#seething

Title: Re: selling on amazon
Post by: ilherman on December 10, 2013, 11:23:23 PM
I'm totally fed up with Amazon. I sold about $5500 worth of stuff in the past 2 weeks. My first deposit was supposed to take place tomorrow tonight they shut my seller account for no good reason. I tried contacting them and they said the only way to do it is through email and it can take up to a week.
#seething
Do you have any idea why they shut you?

I think you mentioned a while ago that they removed some of your listings, no?
Title: Re: selling on amazon
Post by: Name Changed on December 10, 2013, 11:30:09 PM
I'm totally fed up with Amazon. I sold about $5500 worth of stuff in the past 2 weeks. My first deposit was supposed to take place tomorrow tonight they shut my seller account for no good reason. I tried contacting them and they said the only way to do it is through email and it can take up to a week.
#seething
Wow

When I started selling on Amazon, they froze my account for 6-8 weeks while doing a review, and tied up about $6-8k.

In my case, my account was still active all along
Title: Re: selling on amazon
Post by: Super Speed on December 10, 2013, 11:39:04 PM
Do you have any idea why they shut you?

I think you mentioned a while ago that they removed some of your listings, no?
Wow great memory yes they did but they reinstated everything because it was a mistake. This time also the rep had no clue why they just told me to email the seller performance team.
Title: Re: selling on amazon
Post by: Super Speed on December 10, 2013, 11:40:39 PM
Wow

When I started selling on Amazon, they froze my account for 6-8 weeks while doing a review, and tied up about $6-8k.

In my case, my account was still active all along
I don't care so much about locking my account for now as I didn't have any active listings. The money though I need this is totally insane.

Title: selling on amazon
Post by: metziah on December 10, 2013, 11:40:58 PM
How do I go about filing a quarterly sales tax report when selling on Amazon? What happens when they collect sales tax? do they pay it or do they pass it on to me? in my quarterly report do i list the total amount sold on Amazon?etc.. thanx for any help
Bump
Title: Re: selling on amazon
Post by: metziah on December 10, 2013, 11:43:34 PM
Also, anyone have experience using amazon's tax collection system? Tia
Title: Re: selling on amazon
Post by: ilherman on December 10, 2013, 11:57:50 PM
I don't care so much about locking my account for now as I didn't have any active listings. The money though I need this is totally insane.
I doubt they are going to run away with your money.... The question is when they will give it back to you....

I can only wish you, good luck!! lets hope they will reopen you soon, and everything will be fine.
Title: Re: selling on amazon
Post by: sillypainter on December 11, 2013, 12:14:46 AM
I doubt they are going to run away with your money.... The question is when they will give it back to you....

I can only wish you, good luck!! lets hope they will reopen you soon, and everything will be fine.

I don't want to scare you but in March '12 Sears Marketplace suspended my account, and owes still $4500. I used Smallclaim.com this month to sue them, and finally I got a call today from thier legal team that they want to know what goes on.

I'm not saying Amazon is Sears, but there is a way out. Easy process. Small claims. I'm starting to really think of using it for clients that dispute charges for no good reason.

Sears was ignoring my emails for 1.5 years, finally they run after me.
Title: Re: selling on amazon
Post by: sillypainter on December 11, 2013, 12:16:59 AM
I don't want to scare you but in March '12 Sears Marketplace suspended my account, and owes still $4500. I used Smallclaim.com this month to sue them, and finally I got a call today from their legal team that they want to know what's going on.

I'm not saying Amazon is Sears, but there is a way out. Easy process. Small claims. I'm starting to really think of using it for clients that dispute charges for no good reason.

Sears was ignoring my emails for 1.5 years, finally they run after me.
Title: Re: selling on amazon
Post by: Tzadik Nistar on December 11, 2013, 12:24:09 AM
When Amazon shuts a account they freeze the money for 90 days.
Do they give a reason why that shut the account, do you have a option to appeal?
Amazon seller performance is very tough and it could take time to get back up.
Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 01:27:09 AM
I don't want to scare you but in March '12 Sears Marketplace suspended my account, and owes still $4500. I used Smallclaim.com this month to sue them, and finally I got a call today from thier legal team that they want to know what goes on.

I'm not saying Amazon is Sears, but there is a way out. Easy process. Small claims. I'm starting to really think of using it for clients that dispute charges for no good reason.

Sears was ignoring my emails for 1.5 years, finally they run after me.
How do I file a small claims against Amazon and what does it cost.

Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 01:30:07 AM
When Amazon shuts a account they freeze the money for 90 days.
Do they give a reason why that shut the account, do you have a option to appeal?
Amazon seller performance is very tough and it could take time to get back up.
Well I sold about 50 items recently and 2 buyers filed A-Z claims so they can return their items as I officially don't take returns (now I was told I must up to 30 days but can charge restocking up to 50%) so my ODR is above 1 % so there. I have responded to both buyers about the returns and haven't heard back from them so there's nothing I can do at this point. Any suggestions?

Title: Re: selling on amazon
Post by: lifetimedeals on December 11, 2013, 01:58:14 PM
yes amazon can screw you even if your a big seller, read this:
http://www.startupnation.com/start-your-business/plan-your-business/third-party-sellers-need-to-rethink-theamazon-fba-program/
Title: Re: selling on amazon
Post by: ya on December 11, 2013, 02:25:57 PM
I don't care so much about locking my account for now as I didn't have any active listings. The money though I need this is totally insane.


If there are no more claims they wont hold your money for more then 6 months. Nothing to do here - Sue them by the time your done it will be six months and out lawyer and court fees.
Title: Re: selling on amazon
Post by: Solomon on December 11, 2013, 03:07:19 PM
Well I sold about 50 items recently and 2 buyers filed A-Z claims so they can return their items as I officially don't take returns (now I was told I must up to 30 days but can charge restocking up to 50%) so my ODR is above 1 % so there. I have responded to both buyers about the returns and haven't heard back from them so there's nothing I can do at this point. Any suggestions?
Did they provide you a reason when they notified you that you are suspended? High ODR for new sellers can be a big reason for suspension, On the notification you received from them should be a appeal button.
Now in a appeal they do not wanna hear excuses why you got the claims. the main thing they wanna hear is a plan of action in the future. Provide them a good plan of action and they should reinstate you, But it might take some time.
Title: Re: selling on amazon
Post by: Solomon on December 11, 2013, 03:09:16 PM
I don't care so much about locking my account for now as I didn't have any active listings. The money though I need this is totally insane.
If they don't reinstate you they will freeze the money for 90 days.
Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 03:17:07 PM
Did they provide you a reason when they notified you that you are suspended? High ODR for new sellers can be a big reason for suspension, On the notification you received from them should be a appeal button.
Now in a appeal they do not wanna hear excuses why you got the claims. the main thing they wanna hear is a plan of action in the future. Provide them a good plan of action and they should reinstate you, But it might take some time.
It is the ODR I wrote that above, I believe. So now what's my plan of action supposed to be? I will make sure I adhere to every rule? Please help me.

Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 03:18:15 PM
If they don't reinstate you they will freeze the money for 90 days.
If they do reinstate me I could get it quicker?
#hopeful

Title: Re: selling on amazon
Post by: Hamavin on December 11, 2013, 03:55:27 PM
when selling gc"s is it considered income?
Title: Re: selling on amazon
Post by: Solomon on December 11, 2013, 03:56:55 PM
It is the ODR I wrote that above, I believe. So now what's my plan of action supposed to be? I will make sure I adhere to every rule? Please help me.
Yes, and don't spear words explain to them exactly how you will make sure that you avoid having this in the future, Look up in the Amazon seller forums, Should be able to get more help on what they wanna hear.
Main mistake not to make, Don't explain yourself right, and don't accuse or blaim them or the customer on anything. Just accept and agree that what you did till now was wrong and you will make sure to avoid it in the future.
Title: Re: selling on amazon
Post by: Solomon on December 11, 2013, 03:58:16 PM
If they do reinstate me I could get it quicker?
#hopeful
If they reinstate you will get it on the next settlement date, But if they shut you permanently you will have to wait 90 days. 
Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 04:03:52 PM
If they reinstate you will get it on the next settlement date, But if they shut you permanently you will have to wait 90 days.
Ok so I emailed them as you said and received a response saying they decided not to reinstate it and I'll receive my money in 90 days.

Title: Re: selling on amazon
Post by: Solomon on December 11, 2013, 04:49:12 PM
Ok so I emailed them as you said and received a response saying they decided not to reinstate it and I'll receive my money in 90 days.
They replied right away? it usually takes them a few days to reply to an appeal.
What i know of after getting an appeal denied chances to get reinstated are little. But does not hurt to try, Try writing up a nice long email and see what happens, Good luck.
Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 06:32:33 PM
They replied right away? it usually takes them a few days to reply to an appeal.
What i know of after getting an appeal denied chances to get reinstated are little. But does not hurt to try, Try writing up a nice long email and see what happens, Good luck.
Not right away. Like an hour or more. I'm not mad anymore because there's nothing I can do its all in Hashems hand.

Title: Re: selling on amazon
Post by: ya on December 11, 2013, 09:46:03 PM
Not right away. Like an hour or more. I'm not mad anymore because there's nothing I can do its all in Hashems hand.


Not sure if you are willing but there is a guy in bk for $5k will reopen any closed account.
Title: Re: selling on amazon
Post by: Super Speed on December 11, 2013, 10:33:51 PM
Not sure if you are willing but there is a guy in bk for $5k will reopen any closed account.
Uhm all I have in there is $5500 so I guess not but thanks. As for the future I'm burnt for now to even think about it.

Title: Re: selling on amazon
Post by: ilherman on December 11, 2013, 11:47:34 PM
Not sure if you are willing but there is a guy in bk for $5k will reopen any closed account.
And does he guarantee the account staying open?
Title: Re: selling on amazon
Post by: Super Speed on December 12, 2013, 12:21:09 AM
Is it worth it to file in a small claims court? Do you think they'll give me the money just like that?
Title: Re: selling on amazon
Post by: ya on December 12, 2013, 10:06:04 AM
And does he guarantee the account staying open?
No but I think the account is flagged so it wont be auto shut down and has to be "approved" to be closed.
Title: Re: selling on amazon
Post by: Super Speed on December 12, 2013, 01:11:12 PM
Follow up I got 2 appeals denied :( sent in a 3rd appeal got a call from Amazon 3 hours later spoke to them for a half hour and just received an email that my account has been reinstated!
#nevergiveup
#iluvuhashem

Title: Re: selling on amazon
Post by: ilherman on December 12, 2013, 01:21:00 PM
Follow up I got 2 appeals denied :( sent in a 3rd appeal got a call from Amazon 3 hours later spoke to them for a half hour and just received an email that my account has been reinstated!
#nevergiveup
#iluvuhashem
Wow... b"h. (you also saved your self $5000, maybe you caan go in to the business of opening closed amazon accounts for $5000  ;) )

can you elaborate how the conversation went? what bothered them, and what made them reopen you?
Title: Re: selling on amazon
Post by: meshugener on December 12, 2013, 02:10:51 PM
Follow up I got 2 appeals denied :( sent in a 3rd appeal got a call from Amazon 3 hours later spoke to them for a half hour and just received an email that my account has been reinstated!
#nevergiveup
#iluvuhashem
Nice!

Care to share details?
Title: Re: selling on amazon
Post by: Solomon on December 12, 2013, 02:33:41 PM
Follow up I got 2 appeals denied :( sent in a 3rd appeal got a call from Amazon 3 hours later spoke to them for a half hour and just received an email that my account has been reinstated!
#nevergiveup
#iluvuhashem
Wow, Very uncommon to get reinstated after getting an appeal denied.
Title: Re: selling on amazon
Post by: Super Speed on December 12, 2013, 04:12:33 PM
Wow... b"h. (you also saved your self $5000, maybe you caan go in to the business of opening closed amazon accounts for $5000  ;) )

can you elaborate how the conversation went? what bothered them, and what made them reopen you?
Basically I listed an item under new and in the description I wrote not in the original packaging. A customer bought it and emailed me that its not in the original package she filed a claim which she won because according to Amazon you can not list in new unless its sealed in orig. pckg. and that's how my ODR went above 1%. I emailed Amazon that I have been wrong and feel terrible and have studied all their rules for listings and everything else got denied twice. I elaborated on the 3rd one much more in depth but the same path. Got a call 3 hours later explained to them what I wrote and got reinstated!

Title: Re: selling on amazon
Post by: M on December 12, 2013, 09:48:07 PM
Is it better to have 2 amazon accounts 1 for purchasing and 1 for selling?

Can you have a business account and a personal account?
Title: Re: selling on amazon
Post by: metziah on December 12, 2013, 10:34:53 PM

Is it better to have 2 amazon accounts 1 for purchasing and 1 for selling?

Can you have a business account and a personal account?
You need to have two separate accounts.
Title: Re: selling on amazon
Post by: ilherman on December 12, 2013, 10:55:20 PM
Does this make sense?   I sent in 14 items of the same SKU to FBA, I sold already all 14, however I still see 1 in stock.... Do they mistake sometimes?
Title: Re: selling on amazon
Post by: Ergel on December 12, 2013, 11:05:06 PM
Does this make sense?   I sent in 14 items of the same SKU to FBA, I sold already all 14, however I still see 1 in stock.... Do they mistake sometimes?
14 shipped? Because often someone buys then cancels
Title: Re: selling on amazon
Post by: @jack123 on December 12, 2013, 11:10:12 PM

You need to have two separate accounts.

Why is that?
Title: Re: selling on amazon
Post by: ilherman on December 12, 2013, 11:11:50 PM
14 shipped? Because often someone buys then cancels
When I search by SKU it comes up 14 orders.

Where can I see if they were shipped?
Title: Re: selling on amazon
Post by: ya on December 13, 2013, 09:37:41 AM
14 shipped? Because often someone buys then cancels
I have never seen them give you extra. I have seen them loose though 1000s of my items and it can take 60+ days for them to "locate" them or to reimburse you.
Title: Re: selling on amazon
Post by: ilherman on December 13, 2013, 09:43:31 AM
I have never seen them give you extra. I have seen them loose though 1000s of my items and it can take 60+ days for them to "locate" them or to reimburse you.
Yeah...... I have that also, they received a shipment the beginning of this week, however it was 3 case packed, they received 2 case pack's in full, and the other case pack I see only 1 item was received, (they were 11 per case) does this mean that they lost it some how?
Title: Re: selling on amazon
Post by: ilherman on December 13, 2013, 09:46:33 AM
I see one of my FBA customers were refunded, does this mean a return? When I go to manage returnt, nothing is coming up.
Title: Re: selling on amazon
Post by: Yeki89 on December 13, 2013, 11:10:36 AM
I have never seen them give you extra. I have seen them loose though 1000s of my items and it can take 60+ days for them to "locate" them or to reimburse you.
I once got an extra 8 items. They caught the mistake refore it sold, and they clawed them back.
Title: selling on amazon
Post by: Super Speed on December 13, 2013, 11:35:37 AM
If a buyer files a claim against me (A-Z) and I am totally right even according to Amazon will my ODR rate be affected until the case is resolved?
Title: Re: selling on amazon
Post by: ya on December 13, 2013, 11:53:19 AM
I see one of my FBA customers were refunded, does this mean a return? When I go to manage returnt, nothing is coming up.
Manage return is for non FBA
Title: Re: selling on amazon
Post by: ya on December 13, 2013, 11:55:41 AM
If a buyer files a claim against me (A-Z) and I am totally right even according to Amazon will my ODR rate be affected until the case is resolved?
Just to be clear. Even after the case is closed it will affect your ODR. It is based on FILED claims.
Title: Re: selling on amazon
Post by: Super Speed on December 13, 2013, 01:08:06 PM
So how do I make sure a guy doesn't file a claim? He wants to return the item and I want to charge a high restocking fee within Amazons limits. What's stopping him from filing a claim against me?
Title: Re: selling on amazon
Post by: ilherman on December 13, 2013, 02:18:42 PM
So how do I make sure a guy doesn't file a claim? He wants to return the item and I want to charge a high restocking fee within Amazons limits. What's stopping him from filing a claim against me?
When you sell on Amazon/eBay you have to be prepared to get returns (taking it in consideration when buying inventory is a good idea) even we all don't wonna get returns, it happens, but charging a customer 50 % restocking fee is doesn't really make sense....

I usually make sure that even chas veshulem.... a return happens, I can sell it on eBay as new other.
Title: Re: selling on amazon
Post by: ilherman on December 13, 2013, 02:25:09 PM
Manage return is for non FBA
So what is the simple way to know is I have FBA returns?
Title: Re: selling on amazon
Post by: Super Speed on December 13, 2013, 03:14:56 PM

When you sell on Amazon/eBay you have to be prepared to get returns (taking it in consideration when buying inventory is a good idea) even we all don't wonna get returns, it happens, but charging a customer 50 % restocking fee is doesn't really make sense....

I usually make sure that even chas veshulem.... a return happens, I can sell it on eBay as new other.
Well I guess the guy could screw me then...
Title: Re: selling on amazon
Post by: ilherman on December 14, 2013, 09:33:19 PM
Well I guess the guy could screw me then...
Just except the return and charge a 15% restocking fee. (Especially when they just reopened your account)

Btw why is everyone returning your stuff.....
Title: Re: selling on amazon
Post by: Super Speed on December 14, 2013, 10:58:21 PM
Just except the return and charge a 15% restocking fee. (Especially when they just reopened your account)

Btw why is everyone returning your stuff.....
I sold a bunch of different items and I'm getting a return of 1 per each item :(

Title: Re: selling on amazon
Post by: Yeki89 on December 14, 2013, 11:20:28 PM
We are all getting burned on returns, but hopefully making more on sales that it is worthwhile.
Title: Re: selling on amazon
Post by: ilherman on December 15, 2013, 12:15:25 AM
So what is the simple way to know if I have any FBA returns?
Bump
Title: Re: selling on amazon
Post by: Super Speed on December 15, 2013, 12:50:26 AM
We are all getting burned on returns, but hopefully making more on sales that it is worthwhile.
Well I'm only in on your first part not on your second part its not worthwhile for me... :'(

Title: Re: selling on amazon
Post by: ilherman on December 15, 2013, 01:15:03 AM
Well I'm only in on your first part not on your second part its not worthwhile for me... :'(
That's why you have to take in consideration when you buy inventory if you can handle returns...
Title: Re: selling on amazon
Post by: lfas25 on December 15, 2013, 01:24:43 AM
I got this email from amazon / customer:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it."

Do I need to let him return it? He purchased it on November 12th.
The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I  where it clearly says "Virgin Mobile"
Title: Re: selling on amazon
Post by: Bh101 on December 15, 2013, 01:35:56 AM
I got this email from amazon / customer:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it."

Do I need to let him return it? He purchased it on November 12th.
The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I  where it clearly says "Virgin Mobile"
bo u dont, his problem. if u want to be nice u can take it back and charge a restocking fee
Title: Re: selling on amazon
Post by: Bh101 on December 15, 2013, 01:40:37 AM
Well I'm only in on your first part not on your second part its not worthwhile for me... :'(
on most items u have to expect 5% returns on everything u sell. hopefully between ur profit margin and ur sales u'll cover that and it will still be worth it to continue to sell. im sorry that u continue to get return but u have to expect it from what ur doing.
just today a customer emailed me that the item that i sold him is not turning on, i told him sorry and he can return it for a full refund. yes im taking a loss as the item was brand new and should have been working perfectly but that is the cost of doing business (and keeping a good account)
Title: Re: selling on amazon
Post by: lfas25 on December 15, 2013, 01:42:28 AM
bo u dont, his problem. if u want to be nice u can take it back and charge a restocking fee

All I need to do is respond "sorry I can't take it back"? Could he complain to amazon and mess me up some how?
Title: Re: selling on amazon
Post by: Miracle on December 15, 2013, 01:51:06 AM
on most items u have to expect 5% returns on everything u sell. hopefully between ur profit margin and ur sales u'll cover that and it will still be worth it to continue to sell. im sorry that u continue to get return but u have to expect it from what ur doing.
just today a customer emailed me that the item that i sold him is not turning on, i told him sorry and he can return it for a full refund. yes im taking a loss as the item was brand new and should have been working perfectly but that is the cost of doing business (and keeping a good account)
Is there a way you can test your items before shipping?
Title: Re: selling on amazon
Post by: Dave321 on December 15, 2013, 11:03:15 PM
All I need to do is respond "sorry I can't take it back"? Could he complain to amazon and mess me up some how?

dont just write that. explain that your item clearly states that in the description. I sold a phone once on amazon and the person tried to return it after 32 days. I told them nothin doing. I followed all the rules and even though that person filed an a to z claim i still won.
Title: Re: selling on amazon
Post by: Super Speed on December 15, 2013, 11:14:15 PM
Someone filed an A-Z claim over a week ago. I was told by Amazon to take care of it and speak to them about returning the item to me. So I contacted them right away and I haven't heard back from them. What do I do now as that money is being held hostage by Amazon.
Title: Re: selling on amazon
Post by: Bh101 on December 16, 2013, 12:12:53 AM
All I need to do is respond "sorry I can't take it back"? Could he complain to amazon and mess me up some how?
i agree, explain to the customer that you cant accept return after 30 days that if something had been wrong with the item 30 days is ample time to figure it out and that it is against policy. u can even send a ling to amazon's 30 day return policy. amazon will side with u, but they will try to push u a little to work with the customer. but your going along with amazon policy and you're right.
Is there a way you can test your items before shipping?
no
when you send something new it has to be new -  unopened
Title: Re: selling on amazon
Post by: WAM on December 16, 2013, 09:58:06 AM
I posted an expensive item on Amazon. Somebody sent me a message, asking to clarify the condition of the item is (it was clearly stated in the description), along with a request to reply to his own email, and he'll pay through PayPal. Is there anything this buyer can so to screw me over, after I send him the item? Anything else I should know?
Title: Re: selling on amazon
Post by: ilherman on December 16, 2013, 10:04:30 AM
I posted an expensive item on Amazon. Somebody sent me a message, asking to clarify the condition of the item is (it was clearly stated in the description), along with a request to reply to his own email, and he'll pay through PayPal. Is there anything this buyer can so to screw me over, after I send him the item? Anything else I should know?
This is against Amazon's policy, and they can shut your account for that. I would try to stay legal.
Title: Re: selling on amazon
Post by: Solomon on December 16, 2013, 10:15:36 AM
This is against Amazon's policy, and they can shut your account for that. I would try to stay legal.
+1 Against Amazon's policy, i wouldn't take the risk
Title: Re: selling on amazon
Post by: Dave321 on December 16, 2013, 10:21:47 AM
I posted an expensive item on Amazon. Somebody sent me a message, asking to clarify the condition of the item is (it was clearly stated in the description), along with a request to reply to his own email, and he'll pay through PayPal. Is there anything this buyer can so to screw me over, after I send him the item? Anything else I should know?

SCAM SCAM SCAM.

There is NO reason you should EVER do this.

There is a reason why Amazon has this policy.
Title: Re: selling on amazon
Post by: ya on December 16, 2013, 01:54:48 PM
I got this email from amazon / customer:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it."

Do I need to let him return it? He purchased it on November 12th.
The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I  where it clearly says "Virgin Mobile"
You have to except returns. No matter the reason they want to return it within 30days
Title: Re: selling on amazon
Post by: ilherman on December 16, 2013, 02:18:07 PM
SCAM SCAM SCAM.

There is NO reason you should EVER do this.

There is a reason why Amazon has this policy.
Hmmmm I don't think this is the reason for Amazon's policy.......

They don't care much about YOUR money, rather their money.
Title: Re: selling on amazon
Post by: Super Speed on December 16, 2013, 02:26:40 PM

You have to except returns. No matter the reason they want to return it within 30days
Well now its past 30 days. Also do the 30 days start from when the customer orders or from when they receive it?
Title: Re: selling on amazon
Post by: ya on December 16, 2013, 03:00:56 PM
Well now its past 30 days. Also do the 30 days start from when the customer orders or from when they receive it?
When the order is placed.
Title: Re: selling on amazon
Post by: Super Speed on December 16, 2013, 03:24:53 PM

When the order is placed.
with FBA is that the same policy?
Title: Re: selling on amazon
Post by: Name Changed on December 16, 2013, 03:53:11 PM
The Amazon return policy for the Holiday Season is - that the on all purchases are eligible for a return until Jan-31
Title: Re: selling on amazon
Post by: WAM on December 16, 2013, 03:57:24 PM
SCAM SCAM SCAM.

There is NO reason you should EVER do this.

There is a reason why Amazon has this policy.
So the buyer has a way to pay me through PayPal, and later retract the payment??

ETA: I'm not selling it to this guy, I'm just wondering I can lose the money he already paid to me. Btw, he replied that he wants 2 items, and he'll pay $150 for me to FedEx it overnight. Sounds so shady.
Title: Re: selling on amazon
Post by: ilherman on December 16, 2013, 04:34:18 PM
It sounds that when I sell something FBA under $35 and the buyer is not prime and is paying for shipping, I am getting the shipping, is this correct?
Title: Re: selling on amazon
Post by: ya on December 16, 2013, 05:16:26 PM
with FBA is that the same policy?
FBA has the same return policy as Amazon
Title: Re: selling on amazon
Post by: Super Speed on December 16, 2013, 06:16:52 PM
Someone filed an A-Z claim over a week ago. I was told by Amazon to take care of it and speak to them about returning the item to me. So I contacted them right away and I haven't heard back from them. What do I do now as that money is being held hostage by Amazon.
BUMP

Title: Re: selling on amazon
Post by: Dave321 on December 16, 2013, 09:04:47 PM
So the buyer has a way to pay me through PayPal, and later retract the payment??

ETA: I'm not selling it to this guy, I'm just wondering I can lose the money he already paid to me. Btw, he replied that he wants 2 items, and he'll pay $150 for me to FedEx it overnight. Sounds so shady.

heres how the scam works.

The guy sends a FAKE email from an email account such as paypal1@realpaypal.com. In reality no money was sent to your account and its bogus. The scammers are hoping that you will think that you got the money and will send the item.

I have had this scam tried on me multiple times. Amazon, ebay, and craigslist (especially) has these issues.

I reported it to paypal each time. beware! always check your paypal account if the money came.
Title: Re: selling on amazon
Post by: Name Changed on December 16, 2013, 09:09:02 PM
Yup.

I have had this scam attempted on me countless time.

When I had time to play along, I would drive the guy nuts, and get him really aggravated at me. They would send me fake FBI emails that I was stealing their money ect.

Title: Re: selling on amazon
Post by: lfas25 on December 17, 2013, 11:14:42 AM
I sold an iPhone on Amazon, it was purchased and shipped on 11/12/13.

I got a message from the customer on Friday saying:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it.

Waiting for your prompt response."

The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I Where it clearly says that its for Virgin Mobile.

Do I need to take it back or could I say sorry I can't accept it back?

Thanks for your advice
Title: Re: selling on amazon
Post by: ya on December 17, 2013, 11:19:10 AM
I sold an iPhone on Amazon, it was purchased and shipped on 11/12/13.

I got a message from the customer on Friday saying:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it.

Waiting for your prompt response."

The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I Where it clearly says that its for Virgin Mobile.

Do I need to take it back or could I say sorry I can't accept it back?

Thanks for your advice
Its past 30 days so there is no need
Title: Re: selling on amazon
Post by: M on December 18, 2013, 12:15:39 PM
How long is the process when you ship something to amazon to getting it into the FBA system and seeing it on amazon.com?

Also does FBA get you in the box possibly?
Title: Re: selling on amazon
Post by: Name Changed on December 18, 2013, 12:27:24 PM
How long is the process when you ship something to amazon to getting it into the FBA system and seeing it on amazon.com?

Also does FBA get you in the box possibly?
Could take a few hours to a few days.

Now Holiday season it is taking a few days.

Items that are FBA have a great chance of getting into the buy box.
Title: Re: selling on amazon
Post by: M on December 18, 2013, 12:34:59 PM
Could take a few hours to a few days.

Now Holiday season it is taking a few days.

Items that are FBA have a great chance of getting into the buy box.

Thank you.

Is there a way to figure out my estimated cost for shipping to amazon and fees for the FBA? I saw the FBA calculator but honestly was not sure how to use!
Title: Re: selling on amazon
Post by: Name Changed on December 18, 2013, 12:54:19 PM
Thank you.

Is there a way to figure out my estimated cost for shipping to amazon and fees for the FBA? I saw the FBA calculator but honestly was not sure how to use!
https://sellercentral.amazon.com/gp/fba/revenue-calculator/index.html/ref=ag_xx_cont_xx?ie=UTF8&lang=en_US

Amazon offers low shipping if you print a label thru them
Title: Re: selling on amazon
Post by: Frostboot on December 19, 2013, 02:10:16 PM
Does Amazon have a limit on how many NEW stuff you could sell per month?

Recently when I have tried to sell some NEW stuff they only let me list them as Refurbished.

To be more specific I am trying to sell this product as new but it won't let me http://www.amazon.com/LG-Electronics-ND8630-Android-Bluetooth/dp/B00DE5TIOM. I do however see that there is a "Just launched" private seller who they are allowing to sell the product as new?!?!?
Title: Re: selling on amazon
Post by: ilherman on December 19, 2013, 02:39:22 PM
Does Amazon have a limit on how many NEW stuff you could sell per month?

Recently when I have tried to sell some NEW stuff they only let me list them as Refurbished.

To be more specific I am trying to sell this product as new but it won't let me http://www.amazon.com/LG-Electronics-ND8630-Android-Bluetooth/dp/B00DE5TIOM. I do however see that there is a private seller who they are allowing to sell the product as new?!?!?
For some product you have to be authorized to sell as new. (nothing to do with your being  "Just launched"
Title: Re: selling on amazon
Post by: Frostboot on December 19, 2013, 02:44:49 PM
How to you get authorized. Was looking on Amazon website but it is a bit confusing. Is that true that they are not accepting authorization requests for most products? If so how did a Justlaunched seller get authorized?
Title: Re: selling on amazon
Post by: ilherman on December 19, 2013, 02:56:37 PM
How to you get authorized. Was looking on Amazon website but it is a bit confusing. Is that true that they are not accepting authorization requests for most products? If so how did a Justlaunched seller get authorized?
I've had success with a Canon camera (which usually haves this new restriction....) by sending a dumb email to Amazon saying that I can't get this listed as new, and they listed it for me as new.

Also, I think that you have to be authorized from the manufacturer, not from amazon. (stuff that Amazon restricts, they usually don't let you sell it at all, even as used)
Title: Re: selling on amazon
Post by: mgarfin on December 22, 2013, 12:30:25 PM
Can some one help me set up an inbound FBA shipment

What do I do to prevent them from making 2 orders to same warehouse?


Also   why in my inventory list it shows other sellers as being cheaper then me when that is not the case?

(I am offering free shipping and they're cheaper without shipping)

And will that affect the buy box?
Title: Re: selling on amazon
Post by: metziah on December 23, 2013, 03:23:31 PM
Paging experienced Amazon guys,
I am pretty new having sold only about 40 items so far, I just got some stuff to sell and the profit will be much greater if I don't do FBA. Do I stand a chance to sell them as non-fba items even if I'm cheaper than the  competition? Or is it better to just send them FBA?
Title: Re: selling on amazon
Post by: ilherman on December 23, 2013, 03:26:58 PM
Paging experienced Amazon guys,
I am pretty new having sold only about 40 items so far, I just got some stuff to sell and the profit will be much greater if I don't do FBA. Do I stand a chance to sell them as non-fba items even if I'm cheaper than the  competition? Or is it better to just send them FBA?
You wont get the buy box. If you are significant cheaper you will probably be able to sell them slowly.

Title: Re: selling on amazon
Post by: Super Speed on December 23, 2013, 03:44:39 PM

Paging experienced Amazon guys,
I am pretty new having sold only about 40 items so far, I just got some stuff to sell and the profit will be much greater if I don't do FBA. Do I stand a chance to sell them as non-fba items even if I'm cheaper than the  competition? Or is it better to just send them FBA?
I recently sold about 25 micro sds non-FBA. It took me about 2 weeks to sell all, while my competition who had the buy box sold in less then a week more then me and for over $20 more after my shipping costs.
Title: Re: selling on amazon
Post by: ilherman on December 23, 2013, 03:51:55 PM
It's crazy how people will most of the time buy from the buy box, even when you click in there are much cheaper offers.
Title: Re: selling on amazon
Post by: metziah on December 23, 2013, 03:54:35 PM

It's crazy how people will most of the time buy from the buy box, even when you click in there are much cheaper offers.

A lot cheaper!!
Title: Re: selling on amazon
Post by: Name Changed on December 23, 2013, 03:58:36 PM
It's crazy how people will most of the time buy from the buy box, even when you click in there are much cheaper offers.
Thats how people are.

Not everyone care to look for the best deal.

Besides - when buying from a FBA seller you stand a better chance to get the item you ordered fast.

Same this is with eBay, if you get into the top results of 'Best Match' your items will sell a lot faster, even if you are cheaper than other sellers
Title: Re: selling on amazon
Post by: ya on December 24, 2013, 11:27:35 AM
You wont get the buy box. If you are significant cheaper you will probably be able to sell them slowly.


If you are significantly cheaper you will get the buy box with non FBA.
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 12:27:45 PM
If you are significantly cheaper you will get the buy box with non FBA.
I wish. So far it never happened by me, even I was signifcantly.
Title: Re: selling on amazon
Post by: Super Speed on December 24, 2013, 01:03:27 PM
I wish. So far it never happened by me, even I was signifcantly.
+1

Title: Re: selling on amazon
Post by: Name Changed on December 24, 2013, 01:14:34 PM
You have to be a featured merchant to get the buy box
Title: Re: selling on amazon
Post by: mgarfin on December 24, 2013, 01:27:58 PM
I recently sold about 25 micro sds non-FBA. It took me about 2 weeks to sell all, while my competition who had the buy box sold in less then a week more then me and for over $20 more after my shipping costs.

How do you know what your competition sold?
Title: Re: selling on amazon
Post by: Name Changed on December 24, 2013, 01:51:51 PM
How do you know what your competition sold?
Add to your cart you competitions items, and add max qty (if you could) what they have, and you'll see the qty go down as they sell
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 01:59:07 PM
Add to your cart you competitions items, and add max qty (if you could) what they have, and you'll see the qty go down as they sell
And you are talking about FBA- self understood.
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 02:00:50 PM
You have to be a featured merchant to get the buy box
Exactly. And when you are a featured merchant you don't have to be significantly cheaper.
Title: Re: selling on amazon
Post by: mgarfin on December 24, 2013, 02:24:22 PM
I asked this earlier but didn't explain it well so ill rewrite it.


I changed my pricing structure to free shipping ( and higherd the prices)
but since then in my inventory list its showing me in the column for lowest price that it is available for cheaper
when thats not the case as those prices are without shipping

This is driving me crazy as I need to open up every product to see where i'm standing

What did I set up wrong?
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 02:36:58 PM
I asked this earlier but didn't explain it well so ill rewrite it.


I changed my pricing structure to free shipping ( and higherd the prices)
but since then in my inventory list its showing me in the column for lowest price that it is available for cheaper
when thats not the case as those prices are without shipping

This is driving me crazy as I need to open up every product to see where i'm standing

What did I set up wrong?
Think I answered this before. This is how they work, they will write the lowest price excluding shipping.
Title: Re: selling on amazon
Post by: mgarfin on December 24, 2013, 04:08:36 PM
Think I answered this before. This is how they work, they will write the lowest price excluding shipping.


Thank you sooooooooo

Do you have any advice should I include shipping and sell as free shipping on my non FBA products or defer the price to shipping?

And
Do you know of any good book on amazon selling tips and techniques all I see are from 2008 and thats old in amazon time? (on ebay there are plenty)
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 04:14:00 PM

Thank you sooooooooo

Do you have any advice should I include shipping and sell as free shipping on my non FBA products or defer the price to shipping?

And
Do you know of any good book on amazon selling tips and techniques all I see are from 2008 and thats old in amazon time? (on ebay there are plenty)
I would try to get the buy box. Otherwise it does not matter IMHO, because whoever clicks in to actually see more offers would usually calculate who is the cheapest, so free shipping wouldn't help much if a different sellers total (after shipping) is less then your even you are FS. So if you wanna make sure you are the cheapest you will have to click in to see if you are the cheapest after all the calculations.
Title: Re: selling on amazon
Post by: metziah on December 24, 2013, 04:53:39 PM
Does it pay to try to sell something that is number 110k on amazon?
Title: Re: selling on amazon
Post by: lifetimedeals on December 24, 2013, 11:02:34 PM
anybody ever had amazon block a listing with a story that customers complained? the story is more like amazon does not want me to sell this product on same page because we always had lowered the price and so they also lowered and now they blocked our listing and they can charge $7 more because we are blocked from selling this item, bottom line beware if amazon decides one day they had enough of you and they want to take over all the sales they will kick you out like a dog.
Title: Re: selling on amazon
Post by: metziah on December 24, 2013, 11:20:57 PM

anybody ever had amazon block a listing with a story that customers complained? the story is more like amazon does not want me to sell this product on same page because we always had lowered the price and so they also lowered and now they blocked our listing and they can charge $7 more because we are blocked from selling this item, bottom line beware if amazon decides one day they had enough of you and they want to take over all the sales they will kick you out like a dog.
Not sure what you mean. But actually just saw that amazon froze their own listing because people complained.
Title: Re: selling on amazon
Post by: lifetimedeals on December 24, 2013, 11:51:41 PM
Not sure what you mean. But actually just saw that amazon froze their own listing because people complained.
they froze our listing on same page they sell and giving us a baloney reason that people complained to them, if that's true they would leave us bad feedback which is not the case.
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 11:54:14 PM
anybody ever had amazon block a listing with a story that customers complained? the story is more like amazon does not want me to sell this product on same page because we always had lowered the price and so they also lowered and now they blocked our listing and they can charge $7 more because we are blocked from selling this item, bottom line beware if amazon decides one day they had enough of you and they want to take over all the sales they will kick you out like a dog.
Sometimes people report counterfeit etc.... Even it's really not.
Title: Re: selling on amazon
Post by: ilherman on December 24, 2013, 11:55:45 PM
they froze our listing on same page they sell and giving us a baloney reason that people complained to them, if that's true they would leave us bad feedback which is not the case.
I hear... Yeah that's Amazon they think they own the world so they can do whatever they want.  :(
Title: Re: selling on amazon
Post by: churnbabychurn on December 25, 2013, 12:04:06 AM
Sometimes people report counterfeit etc.... Even it's really not.
Could competitors potentially do this?
Title: Re: selling on amazon
Post by: lifetimedeals on December 25, 2013, 12:15:41 AM
Sometimes people report counterfeit etc.... Even it's really not.
I think they were only able to block this listing because it was FBA listed, any ideas how to get them to unblock or they just want it all for themselves?
Title: Re: selling on amazon
Post by: ilherman on December 25, 2013, 12:20:27 AM
Could competitors potentially do this?
I believe they can, but saying this is the case, Amazon can get on to it..... Usually a seller wouldn't do such think - I believe.

For example I sold something that is hand made, and people were complaining counterfeit, why because they don't look the same.... How in the world can something that is hand made look the same? I told this to Amazon but they wouldn't budge... I even sent them my receipt from the manufacturer that the product is coming from, but nothing helped, they blocked the listing. They get very tough when it comes to this kind of things. (even though I believe that when they themselves sell something and a buyer complains counterfeit, they don't block the listing... they just tell the costumer we bought this from the manufacturer and it's not counterfeit, period. Oh well..   
Title: Re: selling on amazon
Post by: ilherman on December 25, 2013, 12:21:46 AM
I think they were only able to block this listing because it was FBA listed, any ideas how to get them to unblock or they just want it all for themselves?
Do you have a rep in Amazon that you personally know? 
Title: Re: selling on amazon
Post by: yid on December 25, 2013, 12:26:53 AM
Does it pay to try to sell something that is number 110k on amazon?
it might, it depends which category its in, just dont buy too many because it may take a very long time to sell even one.
Title: Re: selling on amazon
Post by: Tzadik Nistar on December 25, 2013, 12:35:29 AM
(even though I believe that when they themselves sell something and a buyer complains counterfeit, they don't block the listing... they just tell the costumer we bought this from the manufacturer and it's not counterfeit, period. Oh well..
Amazon itself could do whatever they want, I know of some cases that Amazon sold copied goods, when on the listing is a different brand.
 They used to buy from that company then they started to produce the item by themself and sold it on the same listing as before.
Title: Re: selling on amazon
Post by: ya on December 25, 2013, 08:46:42 AM
I hear... Yeah that's Amazon they think they own the world so they can do whatever they want.  :(
they do own amazon.com
Title: Re: selling on amazon
Post by: smurf on December 25, 2013, 10:23:43 AM
Anybody have experience formatting images for Amazon?
Trying to get a new seller approved but they rejected the images
They were all high quality on white background ?
Title: Re: selling on amazon
Post by: lifetimedeals on December 25, 2013, 11:46:27 AM
Do you have a rep in Amazon that you personally know?
not really
Title: Re: selling on amazon
Post by: marko on December 25, 2013, 12:17:09 PM
Hey question for anyone with experience selling on Amazon.
 I recently sold a book on Amazon and shortly after I sent the book, the buyer sent me a message complaining that the book was slightly damaged and he wanted $20 off. I was in middle of my finals and decided I would deal with the issue after I finished my finals.
Just last night, I received an email from Amazon that they closed the case and they are refunding the money back to the buyer bec. I failed to respond to the message. Further, after I spoke to an Amazon agent on the phone I was told that Amazon refunds the money and they Do Not require the buyer to send back my book. So basically, I lost the commission from the sale and the book itself (which is worth $100) simply bec. I failed to respond to the message from the buyer? and no where in the email do they write anything about the requirement to respond to the message within 7 days.

Can anyone shed some light on this. Thanks 
Title: selling on amazon
Post by: metziah on December 25, 2013, 03:44:51 PM
Never mind
Title: Re: selling on amazon
Post by: ya on December 26, 2013, 09:45:50 AM
and... a company that I know very well and work with was thrown off Amazon this morning for an old rule that you cant sell a product higher on Amazon then it is on your own site. They do $25m++ a year on Amazon.
Title: Re: selling on amazon
Post by: Solomon on December 26, 2013, 09:53:49 AM
and... a company that I know very well and work with was thrown off Amazon this morning for an old rule that you cant sell a product higher on Amazon then it is on your own site. They do $25m++ a year on Amazon.
That's considered a huge violation by them
Title: Re: selling on amazon
Post by: Super Speed on December 26, 2013, 10:25:12 AM
and... a company that I know very well and work with was thrown off Amazon this morning for an old rule that you cant sell a product higher on Amazon then it is on your own site. They do $25m++ a year on Amazon.
What I hate is that now there's nothing to do about it. They are so stubborn and frustrating to talk to.

Title: Re: selling on amazon
Post by: ya on December 26, 2013, 10:33:36 AM
That's considered a huge violation by them
Wouldn't/shouldn't it be considered illegal?
Title: Re: selling on amazon
Post by: ya on December 26, 2013, 10:38:57 AM
What I hate is that now there's nothing to do about it. They are so stubborn and frustrating to talk to.


once you reach a certain level they give you your own rep to deal with.
Title: Re: selling on amazon
Post by: Super Speed on December 26, 2013, 11:57:33 AM
Wouldn't/shouldn't it be considered illegal?
What's illegal about it?

Title: Re: selling on amazon
Post by: ya on December 26, 2013, 12:46:03 PM
What's illegal about it?


Not sure but forcing people to sell there product at a higher price seems wrong.
Title: Re: selling on amazon
Post by: dave on December 26, 2013, 02:03:06 PM
my items i wanna sell has a small sticker on it
will buyers complain?
Title: Re: selling on amazon
Post by: WAM on December 26, 2013, 04:08:43 PM
my items i wanna sell has a small sticker on it
will buyers complain?
Are they quality control stickers? ;-)
Title: Re: selling on amazon
Post by: ya on December 27, 2013, 09:39:56 AM
my items i wanna sell has a small sticker on it
will buyers complain?
What kind of stickers? If its not stickers from the manufacturer I would not sell it as new but as new other or used.
Title: Re: selling on amazon
Post by: MnM1130 on December 27, 2013, 10:59:00 AM
mistakenly sent out the wrong item to buyer- it already shipped out. What now? contact buyer let them know? I have the correct item but If i just ship it out this whole process wasnt worth it because i only made like 5$ to begin with. and sending out the new item will make me in the minus (shipping cost me over 6$ not sure y) contact amazon? wait for buyer to receive package and let me know?
thanks
Title: Re: selling on amazon
Post by: Name Changed on December 27, 2013, 11:02:36 AM
mistakenly sent out the wrong item to buyer- it already shipped out. What now? contact buyer let them know? I have the correct item but If i just ship it out this whole process wasnt worth it because i only made like 5$ to begin with. and sending out the new item will make me in the minus (shipping cost me over 6$ not sure y) contact amazon? wait for buyer to receive package and let me know?
thanks
Contact the buyer and let them know?

You are responsible to get the correct item to the buyer, it's really up to the buyer what they want.
Title: Re: selling on amazon
Post by: ya on December 27, 2013, 12:00:34 PM
mistakenly sent out the wrong item to buyer- it already shipped out. What now? contact buyer let them know? I have the correct item but If i just ship it out this whole process wasnt worth it because i only made like 5$ to begin with. and sending out the new item will make me in the minus (shipping cost me over 6$ not sure y) contact amazon? wait for buyer to receive package and let me know?
thanks
You made a mistake. Rather be upfront about it or Amazon will take the funds from you and you will loose the original item you sent.
Title: Re: selling on amazon
Post by: ya on December 27, 2013, 12:02:05 PM
Just a little tip offer free shipping - always if possible. Items sell 3 times faster then items that charge for shipping. I offer free shipping on every product I sell even $15 items.
Title: Re: selling on amazon
Post by: yitzf on December 27, 2013, 12:03:19 PM
mistakenly sent out the wrong item to buyer- it already shipped out. What now? contact buyer let them know? I have the correct item but If i just ship it out this whole process wasnt worth it because i only made like 5$ to begin with. and sending out the new item will make me in the minus (shipping cost me over 6$ not sure y) contact amazon? wait for buyer to receive package and let me know?
thanks

If you shipped UPS I think you can you can re-route it back to yourself.
Title: Re: selling on amazon
Post by: ya on December 27, 2013, 01:05:01 PM
If you shipped UPS I think you can you can re-route it back to yourself.
You can. Then re ship the correct item ASAP. Email buyer letting him know.
Title: Re: selling on amazon
Post by: Yeki89 on December 27, 2013, 02:14:34 PM
Otherwise the buyer will keep both and screw you. I once had a seller send me an ipod by mistake. I charged him $10 for return shipping, which he gladly paid me.
Title: Re: selling on amazon
Post by: ilherman on December 28, 2013, 11:11:29 PM
Just a little tip offer free shipping - always if possible. Items sell 3 times faster then items that charge for shipping. I offer free shipping on every product I sell even $15 items.
Will $15 and FS free shipping attract more buyers then $12.99 + $1.99 shipping?
Title: Re: selling on amazon
Post by: Super Speed on December 29, 2013, 12:30:17 AM
Will $15 and FS free shipping attract more buyers then $12.99 + $1.99 shipping?
That's what he seems to be implying. People see FS its automatically a pull.

Title: Re: selling on amazon
Post by: AnonymousUser on December 29, 2013, 09:19:36 AM
That's what he seems to be implying. People see FS its automatically a pull.
I would try to get the buy box. Otherwise it does not matter IMHO, because whoever clicks in to actually see more offers would usually calculate who is the cheapest, so free shipping wouldn't help much if a different sellers total (after shipping) is less then your even you are FS. So if you wanna make sure you are the cheapest you will have to click in to see if you are the cheapest after all the calculations.
Title: Re: selling on amazon
Post by: ya on December 29, 2013, 04:13:12 PM
Will $15 and FS free shipping attract more buyers then $12.99 + $1.99 shipping?
100%
Title: Re: selling on amazon
Post by: ramonQ on December 29, 2013, 10:15:07 PM
mistakenly sent out the wrong item to buyer- it already shipped out. What now? con


tact buyer let them know? I have the correct item but If i just ship it out this whole process wasnt worth it because i only made like 5$ to begin with. and sending out the new item will make me in the minus (shipping cost me over 6$ not sure y) contact amazon? wait for buyer to receive package and let me know?
thanks
be careful that you do not unnecessarily inconvenience your buyer for a couple of dollars. It is probably not worth the negative feedback.
Title: Re: selling on amazon
Post by: MnM1130 on December 29, 2013, 10:47:17 PM
Wrote to buyer who got the package 2 days later (thanks to husband who sent it priority mail)  and said I may have mistakenly Sent the wrong item. Please let me know if this is so.. They never wrote me Back yet. Wtvr.
Title: Re: selling on amazon
Post by: ramonQ on December 29, 2013, 10:53:49 PM
Wrote to buyer who got the package 2 days later (thanks to husband who sent it priority mail)  and said I may have mistakenly Sent the wrong item. Please let me know if this is so.. They never wrote me Back yet. Wtvr.
follow up again tomorrow with a prepaid return label and ship the correct product once you see movement on the return label. Let the customer know that you will ship the correct product ASAP. Or jst pick up the phone and give them a call.
Title: Re: selling on amazon
Post by: ilherman on December 29, 2013, 11:01:28 PM
follow up again tomorrow with a prepaid return label and ship the correct product once you see movement on the return label. Let the customer know that you will ship the correct product ASAP. Or jst pick up the phone and give them a call.
-0.5
Ship the item ASAP, regardless if you see progress with the return label.
Title: Re: selling on amazon
Post by: Miracle on December 30, 2013, 01:04:00 AM
-0.5
Ship the item ASAP, regardless if you see progress with the return label.
+1, I'd say ship the item because he will get upset that he has to wait longer for the package on your mistake... People write feedback about deliveries all the time. Not worth the negative feedback. Were you able to reroute the first package?
Title: Re: selling on amazon
Post by: metziah on December 30, 2013, 10:02:02 PM
Anyone have a simple spreadsheet that you use to keep track of money/fees/shipping charges and monies from amazon selling?
Also do you list in your spreadsheet each item separately even though you sold more than one of the same type or do you list all items of the same type on the same line?
(Maybe this deserves it's own thread)
Would really appreciate input my head is spinning  around from trying to become organized today.
Title: Re: selling on amazon
Post by: moshe_m on January 01, 2014, 11:51:05 AM
How can I see on one page all my customers that paid taxes?
Title: Re: selling on amazon
Post by: moshe_m on January 01, 2014, 11:51:40 AM
How can I download a excel spreadsheet?
Title: Re: selling on amazon
Post by: metziah on January 03, 2014, 01:13:25 AM
is there any way I can ship different SKUS in the same box for FBA or you can only ship the same product?
Title: Re: selling on amazon
Post by: ilherman on January 03, 2014, 09:37:45 AM
is there any way I can ship different SKUS in the same box for FBA or you can only ship the same product?
You can ship multiple SKUS, just create the shipment and they will tell you everything where to send it. They will usually spread out the shipment between multiple fulfillment centers, unless you select "case packed" which you can only select when sending in the same SKU.
Title: Re: selling on amazon
Post by: metziah on January 03, 2014, 09:53:52 AM

You can ship multiple SKUS, just create the shipment and they will tell you everything where to send it. They will usually spread out the shipment between multiple fulfillment centers, unless you select "case packed" which you can only select when sending in the same SKU.
So basically the answer is no, correct?
Title: Re: selling on amazon
Post by: ya on January 03, 2014, 10:26:26 AM
So basically the answer is no, correct?
The short answer is yes.
Title: Re: selling on amazon
Post by: ilherman on January 03, 2014, 10:45:33 AM
The short answer is yes.
+1
Title: Re: selling on amazon
Post by: MnM1130 on January 03, 2014, 11:09:01 AM
So buyer was totally chilled with it. I told them to keep previous item (cost me 1$ not worth shipping it back) and i said im sending them the new item. She told me that was very kind- but she feels like she should send it back. Does it cost me shipping price to return it back to me? cus if yes not worth it.
Title: Re: selling on amazon
Post by: Name Changed on January 03, 2014, 11:14:45 AM
So buyer was totally chilled with it. I told them to keep previous item (cost me 1$ not worth shipping it back) and i said im sending them the new item. She told me that was very kind- but she feels like she should send it back. Does it cost me shipping price to return it back to me? cus if yes not worth it.
Yea, Return shipping cost.

No Currier offers free service.

If you find one, let me know ;)
Title: Re: selling on amazon
Post by: moshe_m on January 03, 2014, 04:27:44 PM
How can I download a excel spreadsheet?
Title: selling on amazon
Post by: metziah on January 04, 2014, 08:57:27 PM
You can ship multiple SKUS, just create the shipment and they will tell you everything where to send it. They will usually spread out the shipment between multiple fulfillment centers, unless you select "case packed" which you can only select when sending in the same SKU.
You can case pack multiple SKUS ?
Title: Re: selling on amazon
Post by: ilherman on January 04, 2014, 10:28:52 PM
You can case pack multiple SKUS ?
No.
Title: Re: selling on amazon
Post by: Name Changed on January 04, 2014, 11:03:43 PM
Yes, you could pack multiple SKUs in one box.

Amazon has to give you the option to add the items to an existing shipment.
Title: Re: selling on amazon
Post by: ilherman on January 04, 2014, 11:46:52 PM
Yes, you could pack multiple SKUs in one box.

Amazon has to give you the option to add the items to an existing shipment.
He asked about "case pack" where the answer is that it haves to be the same SKU.
Title: Re: selling on amazon
Post by: metziah on January 05, 2014, 01:11:52 AM

He asked about "case pack" where the answer is that it haves to be the same SKU.
How else can you ship something in the same box?
Title: Re: selling on amazon
Post by: ilherman on January 05, 2014, 02:22:26 AM
How else can you ship something in the same box?
Again when you ship the same SKU you can case pack. when you do multiple items, they will divide you where ever they want.
Title: Re: selling on amazon
Post by: Solomon on January 05, 2014, 06:41:15 AM
Again when you ship the same SKU you can case pack. when you do multiple items, they will divide you where ever they want.
DO not use case pack unless it's a manufacturer's case pack, Amazon monitors it and they can suspend your FBA privileges or even your entire account, does not pay to mess with that
Title: Re: selling on amazon
Post by: ya on January 07, 2014, 02:39:19 PM
DO not use case pack unless it's a manufacturer's case pack, Amazon monitors it and they can suspend your FBA privileges or even your entire account, does not pay to mess with that
What do you mean by this?
Title: Re: selling on amazon
Post by: ilherman on January 07, 2014, 02:44:36 PM
What do you mean by this?
What don't you understand?
Title: Re: selling on amazon
Post by: ilherman on January 07, 2014, 02:49:58 PM
What do you mean by this?
https://sellercentral.amazon.com/forums/thread.jspa?threadID=170206&tstart=-1
Title: Re: selling on amazon
Post by: mgarfin on January 07, 2014, 03:47:00 PM
I'm setting up an FBA inbound shipment of heavy items

I will select all products and quantities

But depending on how they split it up

What do I do if they want me to send more the 50 lb to go to one destination?
Title: Re: selling on amazon
Post by: ilherman on January 07, 2014, 03:52:55 PM
I'm setting up an FBA inbound shipment of heavy items

I will select all products and quantities

But depending on how they split it up

What do I do if they want me to send more the 50 lb to go to one destination?
What's the problem? If something weighs more then 50 lbs you just have to put a note TEAM LIFT on the box, look in seller central for more details.
Title: Re: selling on amazon
Post by: mgarfin on January 07, 2014, 04:00:32 PM
What's the problem? If something weighs more then 50 lbs you just have to put a note TEAM LIFT on the box, look in seller central for more details.

And what if it does not fit into one box, depending on how they will split it up? can I set it to be 2 boxes?
Title: Re: selling on amazon
Post by: ilherman on January 07, 2014, 06:37:23 PM
And what if it does not fit into one box, depending on how they will split it up? can I set it to be 2 boxes?
Sure, you will see the option of adding boxes.
Title: Re: selling on amazon
Post by: mgarfin on January 08, 2014, 02:13:07 PM
Sure, you will see the option of adding boxes.

Thanks ilherman for your help!!

one more thing im trying to understand,

Products that don't have a UPC and its telling me to label it, is that enough or I need to add a UPC?

Just to explain from where I'm taking this, on there tutorial about it upc and epa it says to buy UPC if product does not have one. That confuses me as why would I buy UPC if I can just print labels?

p.s. will ilherman be at the seminar tonight
Title: Re: selling on amazon
Post by: ilherman on January 08, 2014, 02:24:51 PM
Thanks ilherman for your help!!

one more thing im trying to understand,

Products that don't have a UPC and its telling me to label it, is that enough or I need to add a UPC?

Just to explain from where I'm taking this, on there tutorial about it upc and epa it says to buy UPC if product does not have one. That confuses me as why would I buy UPC if I can just print labels?

p.s. will ilherman be at the seminar tonight
It's enough to label it.

I will. But i'm also willing to stay anonymous!!!!
Title: Re: selling on amazon
Post by: Frostboot on January 08, 2014, 02:40:32 PM
I am a bit confused by Amazon's return policy for private sellers.  If I am a seller do I have to abide by the Amazon policy? If someone is requesting a return on an item that they no longer want, do I have to accept the return if it is within 30 days of purchase? Whats the deal with restocking fees, can I charge one? What about if the item has been opened, do I have to issue refund?

I know these answers are available on Amazon but I find their guidance very confusing. If an experienced seller can provide practical answers to these questions I would really appreciate it…
Title: Re: selling on amazon
Post by: ilherman on January 08, 2014, 02:50:18 PM
I am a bit confused by Amazon's return policy for private sellers.  If I am a seller do I have to abide by the Amazon policy? If someone is requesting a return on an item that they no longer want, do I have to accept the return if it is within 30 days of purchase? Whats the deal with restocking fees, can I charge one? What about if the item has been opened, do I have to issue refund?

I know these answers are available on Amazon but I find their guidance very confusing. If an experienced seller can provide practical answers to these questions I would really appreciate it…
Yes, you have to accept returns within the 30 days, unless you specified otherwise, If you didn't specify that you don't take open returns, you probably have to take the return even it's open. You can charge I think up to 20%restocking fee.
Title: Re: selling on amazon
Post by: Yeki89 on January 08, 2014, 03:08:49 PM
It depends on the catagory.
Title: Re: selling on amazon
Post by: beeweegee on January 08, 2014, 03:22:06 PM
I sold the printer bundle from a while back from Midwest Photo Exchange on Amazon, and the buyer just emailed me that it came slightly damaged, the inside box and some plastic parts on the printer. I obviously need to take it back and issue a refund, but how should I proceed? When I get it back, I need to return it to MPE. Will that be a problem with the fact that I got the Canon rebate already?

Any other ideas (perhaps to avoid paying a fortune to have it shipped back from CA)? Thanks!
Title: Re: selling on amazon
Post by: mgarfin on January 08, 2014, 03:32:15 PM
It's enough to label it.

I will. But i'm also willing to stay anonymous!!!!

Just wanted to thank you in person but I understand your request

ty
Title: Re: selling on amazon
Post by: metziah on January 08, 2014, 04:16:10 PM

Yes, you have to accept returns within the 30 days, unless you specified otherwise, If you didn't specify that you don't take open returns, you probably have to take the return even it's open. You can charge I think up to 20%restocking fee.
How do you set these policies? where on seller central? I didn't see anywhere where it gave me that option.
Title: Re: selling on amazon
Post by: moshe_m on January 09, 2014, 05:08:26 PM
Bump
Title: Re: selling on amazon
Post by: mgarfin on January 10, 2014, 10:09:35 AM
I Got an email from a buyer where's my stuff?

I have a Fedex delivery confirmation signature

How should I go about this?
Title: Re: selling on amazon
Post by: Yehuda57 on January 10, 2014, 10:34:41 AM
I Got an email from a buyer where's my stuff?

I have a Fedex delivery confirmation signature

How should I go about this?

Send them a friendly email with the tracking number with the signature proof. If they still say it didn't arrive, tell them to take it up with FedEx. If they file a A-Z claim with Amazon, you'll be fine because you have the signature. Without signature confirmation, even with tracking that says delivered, Amazon will side with the customer.
Title: Re: selling on amazon
Post by: Yeki89 on January 10, 2014, 11:07:37 AM
Send them a friendly email with the tracking number with the signature proof. If they still say it didn't arrive, tell them to take it up with FedEx. If they file a A-Z claim with Amazon, you'll be fine because you have the signature. Without signature confirmation, even with tracking that says delivered, Amazon will side with the customer.
absolutism! . the thing with eBay on the other hand even if you have a confirmation., they will still side with the buyer :)
Title: Re: selling on amazon
Post by: Yehuda57 on January 10, 2014, 11:11:21 AM
absolutism! . the thing with eBay on the other hand even if you have a confirmation., they will still side with the buyer :)

+1

Also worthwhile to note that Amazon will sometimes reimburse a customer without deducting it from your account.
Title: Re: selling on amazon
Post by: mgarfin on January 12, 2014, 05:14:31 PM
Ok here goes my next customer

I sell a product that can be bought in single or three pack.

I got an order for 2 singles shipped on time.

Got an email from buyer that I cheated him as he order 2 3 paks and only got 2 single units.

I answered him nicely to check his my order page to see exactly what he order.

But  can he give bad review?

Title: Re: selling on amazon
Post by: ilherman on January 12, 2014, 06:36:16 PM
Ok here goes my next customer

I sell a product that can be bought in single or three pack.

I got an order for 2 singles shipped on time.

Got an email from buyer that I cheated him as he order 2 3 paks and only got 2 single units.

I answered him nicely to check his my order page to see exactly what he order.

But  can he give bad review?
He can give, but you can fight it.
Title: Re: selling on amazon
Post by: mgarfin on January 13, 2014, 12:33:01 PM
I replied in the nicest way explaining that thats what you ordered and this what he writes,


When I placed the order it was for two, three pack of ..........  The order was changed to two, .................. I know you will never admit that but that is the truth. I was cheated, period.


Should I ignore him or keep on answering?
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 12:44:37 PM
I replied in the nicest way explaining that thats what you ordered and this what he writes,


When I placed the order it was for two, three pack of ..........  The order was changed to two, .................. I know you will never admit that but that is the truth. I was cheated, period.


Should I ignore him or keep on answering?
He can say whatever he want's you can see by manage orders what he ordered, there is no way for you to change his original order. Now if he will leave you a bad feedback lets say that he was not happy with the shipping etc.... Then you will stay with the negetive feedback (then depending on what the item was, I would alow him to return it in order not to have the bad negetive feedback) however if he will leave feedback that you didn't send him what he ordered, you can show Amazon that you ate 100% right and they will cross out the feedback.
Title: Re: selling on amazon
Post by: Yehuda57 on January 13, 2014, 12:48:09 PM
I replied in the nicest way explaining that thats what you ordered and this what he writes,


When I placed the order it was for two, three pack of ..........  The order was changed to two, .................. I know you will never admit that but that is the truth. I was cheated, period.


Should I ignore him or keep on answering?

Definitely reply, but try avoid getting into an argument. Try show you are understanding and offer him to return them for a refund (don't pay for shipping). More often than not , if a customer feels listened to, they will be satisfied. Don't put the blame on them, put the blame on Amazon for making it confusing. So you are not at fault AND he is not an idiot.

Don't worry too much about the feedback, because Amazon will almost certainly remove it if he is plain wrong, but always respond to messages within 24 hours - unless it gets out of hand.
Title: Re: selling on amazon
Post by: metziah on January 13, 2014, 08:20:26 PM
Is there any reason not to do sticker less  commingled inventory?
Title: Re: selling on amazon
Post by: Name Changed on January 13, 2014, 08:25:06 PM
Is there any reason not to do sticker less  commingled inventory?
Yes, if you are selling any item with some significant value, you do not want your inventory getting mixed up with other sellers.

An example - this has happened to me (before I started doing stickered inventory) I shipped to Amazon a Factory Unlocked phone, my inventory got mixed with other sellers, who sent in a Carrier Branded Unlocked phone. A buyer bought from my listing, and then returned the phone, cuz it was carrier branded. I got the return of this phone, that is not the one I sent in.
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 08:32:26 PM
Yes, if you are selling any item with some significant value, you do not want your inventory getting mixed up with other sellers.

An example - this has happened to me (before I started doing stickered inventory) I shipped to Amazon a Factory Unlocked phone, my inventory got mixed with other sellers, who sent in a Carrier Branded Unlocked phone. A buyer bought from my listing, and then returned the phone, cuz it was carrier branded. I got the return of this phone, that is not the one I sent in.
+1. I had the same with Cameras I sent in. I though that items that are stickerless will not be kept separate, even if I sticker them, I though its just for someone that the UPC does not match.
Title: Re: selling on amazon
Post by: Name Changed on January 13, 2014, 08:40:41 PM
+1. I had the same with Cameras I sent in. I though that items that are stickerless will not be kept separate, even if I sticker them, I though its just for someone that the UPC does not match.
lol, actually the same thing happened to me. I was printing stickers, but it wasn't for separate inventory. You have to change the settings in your account so that your inventory does not get mingled.

Changing the setting on your account, will not apply to old listings. So any future inventory that you will send in, you will have to create a new listing.
Title: Re: selling on amazon
Post by: Fish Tank on January 13, 2014, 10:22:46 PM
I'm in middle of opening an FBA account.

In the tax part of the application, its asking me info about my business + for my social, and a bunch of other info.

Is there a way around this? Can I skip this step since I don't have real business?
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 10:28:47 PM
I'm in middle of opening an FBA account.

In the tax part of the application, its asking me info about my business + for my social, and a bunch of other info.

Is there a way around this? Can I skip this step since I don't have real business?
For now, yes. But once you open a pro account or after you sell a number of items, they will restrict your account until you provide this info.
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 10:37:59 PM
I'm listing an item on amazon that is currently being sold by amazon themselves (and others).

So i'm using their listing as the template.
The problem is, the picture they have up, is the wrong picture.

How do I go about this?

(I don't want a customer returning an item bec he based the item description off of the picture)

(I'm also new to amazon)
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 10:42:12 PM
I'm listing an item on amazon that is currently being sold by amazon themselves (and others).

So i'm using their listing as the template.
The problem is, the picture they have up, is the wrong picture.

How do I go about this?

(I don't want a customer returning an item bec he based the item description off of the picture)

(I'm also new to amazon)
This really doesn't make sense, Amazon is usually careful with this things. Maybe it's not the same exact item? Did you search by the UPC?

Otherwise, Amazon haves a Catalog department that you can call in and complain when something does not match etc....
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 10:43:17 PM
This really doesn't make sense, Amazon is usually careful with this things. Maybe it's not the same exact item? Did you search by the UPC?

Otherwise, Amazon haves a Catalog department that you can call in and complain when something does not match etc....
Yes. I'll pm you if you don't mind so you can double check.
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 11:11:24 PM
For FBA, I'm choosing the "FBA label service" option since my item isnt eligible for "commingled/stickerless".

What type of labels do I need to apply to my item?

Also, is there any way to see how much it'll cost me to ship my item amazon before actually creating a listing?

This is so different than ebay. I feel like I'm back in first grade again  :-[

Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 11:17:56 PM
For FBA, I'm choosing the "FBA label service" option since my item isnt eligible for "commingled/stickerless".

What type of labels do I need to apply to my item?

Also, is there any way to see how much it'll cost me to ship my item amazon before actually creating a listing?

This is so different than ebay. I feel like I'm back in first grade again  :-[
Any label that covers the UPC. I use Avery 30 stickers per page.

How much it will cost you to ship in your stuff to Amazon? I'm not sure what your second question was.
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 11:21:09 PM
Any label that covers the UPC. I use Avery 30 stickers per page.
Oh, so I'm putting a sticker over the UPC?
Didnt see that anywhere.

Thanx
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 11:23:21 PM
You can also chose for Amazon to sticker your item's for 20 CPP.
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 11:37:33 PM
You can also chose for Amazon to sticker your item's for 20 CPP.
Yea, thats what I did.

But now I see that this item needs prior approval  :(
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 11:42:41 PM
Yea, thats what I did.

But now I see that this item needs prior approval  :(
In which category is it?

And what kind of approval do they ask for, just for FBA approval?
Title: Re: selling on amazon
Post by: Saver2000 on January 13, 2014, 11:44:54 PM
In which category is it?

And what kind of approval do they ask for, just for FBA approval?
Software

Not sure.
Title: Re: selling on amazon
Post by: ilherman on January 13, 2014, 11:46:44 PM
I love FBA, first of all you get the buy box, also, I pay sometimes $3 to send in 30 items and the FBA fee is very reasonable, and you have no headaches off shipping packaging!!
Title: Re: selling on amazon
Post by: Saver2000 on January 14, 2014, 12:20:51 AM
<delete>
Title: Re: selling on amazon
Post by: Saver2000 on January 14, 2014, 02:31:06 AM
How much it will cost you to ship in your stuff to Amazon? I'm not sure what your second question was.
Yes.  Is there a way to see how much amazon's ups account shipping fee will be,  before creating a whole formal listing. . . .?
Title: Re: selling on amazon
Post by: ilherman on January 14, 2014, 08:40:08 AM
Yes.  Is there a way to see how much amazon's ups account shipping fee will be,  before creating a whole formal listing. . . .?
Not what I know. But they have crazy cheap rates I can pay $6 to send in a 20 lb box.

You can create a dummy shipment and not ccomplete it, and you can use the calculate shipping option, though every fulfillment center would have different rates....
Title: Re: selling on amazon
Post by: mgarfin on January 14, 2014, 02:05:40 PM
From my playing I see this

50LB to

IND1  $15.23 

RIC2 $10.80

BAC2 $17.83
Title: Re: selling on amazon
Post by: mgarfin on January 15, 2014, 02:18:39 PM
Can I And Where do I set up a UPS pick up for a FBA inbound shipment? 6 25LB boxes
Title: Re: selling on amazon
Post by: ilherman on January 15, 2014, 02:24:12 PM
Can I And Where do I set up a UPS pick up for a FBA inbound shipment? 6 25LB boxes
There is a dedicated thipping thread.

Yes, just open a UPS account, and you can schedule a pick up for about 5-7 dolllars.
Title: Re: selling on amazon
Post by: mgarfin on January 15, 2014, 02:26:56 PM
There is a dedicated thipping thread.

Yes, just open a UPS account, and you can schedule a pick up for about 5-7 dolllars.

Got it (My Q was if it can be set up through amazon and I got my answer)
Title: Re: selling on amazon
Post by: Name Changed on January 15, 2014, 03:41:58 PM
There is a dedicated thipping thread.

Yes, just open a UPS account, and you can schedule a pick up for about 5-7 dolllars.
Or call UPS to schedule a weekly pickup. I think it's $22 a week.
Title: Re: selling on amazon
Post by: Name Changed on January 22, 2014, 10:36:41 AM
Anyone getting Gateway error on Seller Central?
Title: Re: selling on amazon
Post by: Moshe123 on January 22, 2014, 10:48:06 AM
Anyone getting Gateway error on Seller Central?

Not me
Title: Re: selling on amazon
Post by: Yehuda57 on January 22, 2014, 10:49:03 AM
Anyone getting Gateway error on Seller Central?

Nope, and a quick twitter search seems to show everything is running fine. Probably something on your end.
Title: Re: selling on amazon
Post by: Name Changed on January 22, 2014, 10:52:08 AM
Nope, and a quick twitter search seems to show everything is running fine. Probably something on your end.
I dunno. Amazon Regular site is working fine, I'm just having issues at Seller Central... Page is taking forever to load.
Title: Re: selling on amazon
Post by: ilherman on January 22, 2014, 10:58:56 AM
Not me
+1! Some stuff are just now in the receiving process, most of the times (when sending in hot items) my stuff are sold out already.... and still in the receiving process, and when I get the email that they are received in full, everything is sold out by then  ;D
Title: Re: selling on amazon
Post by: Name Changed on January 22, 2014, 11:08:11 AM
+1! Some stuff are just now in the receiving process, most of the times (when sending in hot items) my stuff are sold out already.... and still in the receiving process, and when I get the email that they are received in full, everything is sold out by then  ;D
If you are shipping multiple SKUS then some items could be received into inventory before others. Therefore the shipment could stay in the receiving process for a longer period of time.

Title: Re: selling on amazon
Post by: ilherman on January 22, 2014, 11:10:06 AM
I'm talking about cased pack.
Title: Re: selling on amazon
Post by: mgarfin on January 22, 2014, 03:48:56 PM
Anyone getting Gateway error on Seller Central?

yes
Title: Re: selling on amazon
Post by: mgarfin on January 22, 2014, 04:36:31 PM
Why do I see items in reserved on my FBA inventory list?
Title: Re: selling on amazon
Post by: Name Changed on January 22, 2014, 05:23:36 PM
Why do I see items in reserved on my FBA inventory list?
Item is either purchased, pending shipment, being sent to a different warehouse, was a customer return that has not been added back to your inventory
Title: Re: selling on amazon
Post by: ilherman on January 22, 2014, 05:59:26 PM
Why do I see items in reserved on my FBA inventory list?
Check by orders, there is a option for advanced search do a advanced search and it should bring up if you have any pending orders.
Title: Re: selling on amazon
Post by: mgarfin on January 22, 2014, 06:04:09 PM
Item is either purchased, pending shipment, being sent to a different warehouse, was a customer return that has not been added back to your inventory
Check by orders, there is a option for advanced search do a advanced search and it should bring up if you have any pending orders.

Thanks thats nice, if not for you guys....

A pending order means waiting for fulfillment?

How long will a order be in pending? until Amazon will ship it?
Title: Re: selling on amazon
Post by: Name Changed on January 22, 2014, 06:08:23 PM
Thanks thats nice if not for you guys....

A pending order means waiting for fulfillment?

How long will a order be in pending? until Amazon will ship it?

Yea, Pending is waiting for it to be fulfilled/shipped. It could be that payment is pending approval ect.

Once it ships it will be released from reserved and your account will be credited for the sale.
Title: Re: selling on amazon
Post by: AharonInIsrael on January 23, 2014, 07:25:36 AM
I seem to recall this being addressed before, but couldn't find it now.

I'm hoping to send in my first shipment of 3 of the same item to FBA, but have just gotten to the shipping page and they tell me to send the three to three different locations. Does that make any sense? If I ship to Amazon using their service will that cost me more money than if I just had to send all three to one place?

TIA!
Title: Re: selling on amazon
Post by: ilherman on January 23, 2014, 08:19:08 AM
You can select "case pack" when setting up your shipment (this only works when sending in the same SKU) I'm doing it all the time, however officially you're not allowed to use case pack only if it was previously packed by the manufacturer like this, so do it on your own risk. There is also an option in your fulfillment settings where you can set up for I think 20 CPP that they should all your stuff in to 1 warehouse. Again I am using case packed and so far never had any problems B"H.
Title: Re: selling on amazon
Post by: Name Changed on January 23, 2014, 10:28:16 AM
You can select "case pack" when setting up your shipment (this only works when sending in the same SKU) I'm doing it all the time, however officially you're not allowed to use case pack only if it was previously packed by the manufacturer like this, so do it on your own risk. There is also an option in your fulfillment settings where you can set up for I think 20 CPP that they should all your stuff in to 1 warehouse. Again I am using case packed and so far never had any problems B"H.
I think its $.30 for small units, and $1.30 for large.
Title: Re: selling on amazon
Post by: mgarfin on January 23, 2014, 12:49:57 PM
I think its $.30 for small units, and $1.30 for large.

I think that is significantly changing in the new FBA fee
Title: Re: selling on amazon
Post by: AharonInIsrael on January 23, 2014, 01:42:38 PM
Thanks all! I t hink I'll pay the fee.
Title: Re: selling on amazon
Post by: AharonInIsrael on January 24, 2014, 02:57:15 AM
Once I click on "complete the shipment" for FBA, does that mean that UPS is just going to come by at some point and pick up the package, or do I need to speak with them separately?
Title: Re: selling on amazon
Post by: ilherman on January 24, 2014, 08:54:25 AM
Once I click on "complete the shipment" for FBA, does that mean that UPS is just going to come by at some point and pick up the package, or do I need to speak with them separately?
You most schedule a pick up.
Title: Re: selling on amazon
Post by: yitzf on January 25, 2014, 08:51:40 PM
You most schedule a pick up.

For a fee, or drop it off at a drop off center for free.
Title: Re: selling on amazon
Post by: AharonInIsrael on January 26, 2014, 01:41:37 AM
For a fee, or drop it off at a drop off center for free.
Thanks!
We have one near us.
Title: Re: selling on amazon
Post by: mgarfin on January 29, 2014, 04:41:14 PM
My Prime just expired

Is there a reason not to use the same account for your seller and personal?
Title: Re: selling on amazon
Post by: Name Changed on January 29, 2014, 05:13:37 PM
My Prime just expired

Is there a reason not to use the same account for your seller and personal?
I have 2 Amazon Prime accounts, one of them is the same as my seller account, so far no issues (about 2 years)
Title: Re: selling on amazon
Post by: Super Speed on February 02, 2014, 11:38:46 PM
Do I have indicate that I will charge a restocking fee or can I just charge one? If the latter where is it stated?
Title: Re: selling on amazon
Post by: ilherman on February 02, 2014, 11:50:24 PM
Do I have indicate that I will charge a restocking fee or can I just charge one?
That. But I think there is a limit 15/25% not sure off hand.
Title: Re: selling on amazon
Post by: Super Speed on February 03, 2014, 12:02:06 AM
Well a customer is fuming at me and he's going to dispute the charge what do I do now?
Title: Re: selling on amazon
Post by: ilherman on February 03, 2014, 12:13:49 AM
It happens nothing to you when he is disputing the charge BUT when he opens a AZ claim. What the story now SS?
Title: Re: selling on amazon
Post by: Super Speed on February 03, 2014, 05:49:09 AM
It happens nothing to you when he is disputing the charge BUT when he opens a AZ claim. What the story now SS?
A-Z claim filed...

Title: Re: selling on amazon
Post by: thejerseyguy on February 03, 2014, 08:19:43 AM
A-Z claim filed...
I have found that if you acted properly Amazon usually does not take away the money during an a-z claim.
Title: Re: selling on amazon
Post by: Super Speed on February 03, 2014, 10:38:02 AM

I have found that if you acted properly Amazon usually does not take away the money during an a-z claim.
I did. Now waiting.
Title: Re: selling on amazon
Post by: Super Speed on February 03, 2014, 10:40:11 AM
I had a product requiring signature confirmation the buyer missed the delivery and never went to pick it up. The item came back to me now way after the 30 day return period. I haven't heard from the buyer in over a month what do I do?
Title: Re: selling on amazon
Post by: thejerseyguy on February 03, 2014, 11:09:55 AM
I did. Now waiting.

You should hear from the within 24 hours.
Title: Re: selling on amazon
Post by: Super Speed on February 03, 2014, 04:19:48 PM

You should hear from the within 24 hours.
I won!
Title: Re: selling on amazon
Post by: A3 on February 03, 2014, 04:28:40 PM
I won!

No details..

Was it an expensive item?
Title: Re: selling on amazon
Post by: Yeki89 on February 04, 2014, 08:09:26 PM
I had a product requiring signature confirmation the buyer missed the delivery and never went to pick it up. The item came back to me now way after the 30 day return period. I haven't heard from the buyer in over a month what do I do?
The first mistake you made was not checking in if the buyer got the item. Since it required a signature, I can deduct that the item was of value.

Now what I would do is as follows:
1) email the buyer find out what is going on
2) offer to reship it at his cost
3) offer to refund less a restocking fee

If there is no answer, just refund less a restocking fee.
Title: Re: selling on amazon
Post by: Super Speed on February 04, 2014, 08:27:32 PM
I actually contacted the buyer multiple times and she never went to pick it up so now I have it. I resold it and had the above mentioned issues with buyer. Now the product is in used condition.
Title: Re: selling on amazon
Post by: AharonInIsrael on February 05, 2014, 01:01:27 AM
I sold my first item! Thanks to everyone for their help!
Is it considered acceptable to email the buyer directly to ask for feedback since I'm just starting out?
Title: Re: selling on amazon
Post by: mgarfin on February 05, 2014, 09:14:20 AM
I receved an email on a FBA shipped item that amazon refunded a order to buyer

I did not see online the reason for the return so I called support which said the buyer does not want this model he rather buy a different item

Why wasn't he charged a restocking fee? (it was within 30 days)

And what happens if it dose not come back in perfect condition as damaged or damaged box will amazon charge him or just place as unsellable items?   
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 09:27:00 AM
I receved an email on a FBA shipped item that amazon refunded a order to buyer

I did not see online the reason for the return so I called support which said the buyer does not want this model he rather buy a different item

Why wasn't he charged a restocking fee? (it was within 30 days)

And what happens if it dose not come back in perfect condition as damaged or damaged box will amazon charge him or just place as unsellable items?
Good morning to FBA!!! No restocking fee... You get back the item in any condition and Di Kenst Zich Intervishen Dermit!!
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 09:27:44 AM
I receved an email on a FBA shipped item that amazon refunded a order to buyer

I did not see online the reason for the return so I called support which said the buyer does not want this model he rather buy a different item

Why wasn't he charged a restocking fee? (it was within 30 days)

And what happens if it dose not come back in perfect condition as damaged or damaged box will amazon charge him or just place as unsellable items?
There is no restocking fee for FBA returns.

Amazon is not responsible for customer damage. So even if the buy intentionally broke the item, Amazon will not reimburse you.

Welcome to the world of Amazon returns
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 09:29:29 AM
I sold my first item! Thanks to everyone for their help!
Is it considered acceptable to email the buyer directly to ask for feedback since I'm just starting out?
Thats quite debatable. I used to send, however don't expect to get Feedback so fast
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 09:30:46 AM
Thats quite debatable. I used to send, however don't expect to get Feedback so fast
Another point it - requesting feedback could make bigger issues, if the buyer is not happy now they will either return the item, or leave negative feedback.
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 09:33:36 AM
Another point it - requesting feedback could make bigger issues, if the buyer is not happy now they will either return the item, or leave negative feedback.
Correct, it haves to be well written, I used to send out something like this

Hello from xxxxxxxx xxxxxxxx,

Thanks for shopping with us on Amazon market place.

We hope you are satisfied with our service and happy with your new product!!!

Your feedback is very important to us as we are new on Amazon.com. We would be very grateful if you can leave us a positive feedback.

You can leave feedback by completing these steps:

Go to www.amazon.com/feedback.
You'll be prompted for a log-in.
After logging in, you'll see a list of all the orders that need feedback.
Find the order on the list and leave feedback.

Thank you,

xxxxxxxxxxxxxxx xxxxxxxxx Customer Service Team
Title: Re: selling on amazon
Post by: mgarfin on February 05, 2014, 11:45:57 AM
Good morning to FBA!!! No restocking fee... You get back the item in any condition and Di Kenst Zich Intervishen Dermit!!
There is no restocking fee for FBA returns.

Amazon is not responsible for customer damage. So even if the buy intentionally broke the item, Amazon will not reimburse you.

Welcome to the world of Amazon returns

Will Amazon pace it back in inventory if its in brand new condition? (and does that ever happen)
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 12:46:00 PM
Yes and no :) about 1 of every 7 returns are sellable IME.
Title: Re: selling on amazon
Post by: Yeki89 on February 05, 2014, 01:23:01 PM
Amazon Returns are the worst IME. I heard of guys getting back computers without hard-drives, smashed cell phones you name it.
Title: Re: selling on amazon
Post by: yid on February 05, 2014, 01:33:29 PM
Amazon Returns are the worst IME. I heard of guys getting back computers without hard-drives, smashed cell phones you name it.
I sold something and the customer sent me back their old one which was clearly broken and  looked like it was 5 years old and still amazon took it back!
Title: Re: selling on amazon
Post by: mgarfin on February 05, 2014, 01:53:00 PM
Can I ship my inbound FBA order via UPS
in a printed box full of wording and logo (from local grocery) is it ok with amazon and ups?


P.S. This question can go here and in shipping so pardon me for asking it here
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 01:54:33 PM
If you really get it back broken etc.....  you can open a case with Amazon and they may reimburse you.
Title: Re: selling on amazon
Post by: Yeki89 on February 05, 2014, 01:54:42 PM
They don't care how the box looks.
Title: Re: selling on amazon
Post by: Yeki89 on February 05, 2014, 01:54:57 PM
If you really get it back broken etc.....  you can open a case with Amazon and they may reimburse you.
Not always.
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 01:55:44 PM
Can I ship my inbound FBA order via UPS
in a printed box full of wording and logo (from local grocery) is it ok with amazon and ups?


P.S. This question can go here and in shipping so pardon me for asking it here
Yes. Just make sure the label is visible.
Title: Re: selling on amazon
Post by: ya on February 05, 2014, 02:11:28 PM
There is no restocking fee for FBA returns.

Amazon is not responsible for customer damage. So even if the buy intentionally broke the item, Amazon will not reimburse you.

Welcome to the world of Amazon returns
100% incorrect. Amazon is responsible for customer damage returns. They do reimburse you for this but you have to ask. Under FBA inventory... Unfulfillable - It has to say "Customer Damaged"
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 02:11:37 PM
If you really get it back broken etc.....  you can open a case with Amazon and they may reimburse you.
Not likely. There is a chance you could get lucky, but typically they do not reimburse.

On that note. No need to feel bad to buy something that Amazon sells to "try it out"
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 02:13:05 PM
100% incorrect. Amazon is responsible for customer damage returns. They do reimburse you for this but you have to ask.
They are not responsible.

As per the reimbursement policy

https://sellercentral.amazon.com/gp/help/200213130/ref=ag_200213130_cont_201030350

Examples of products not covered by this policy*:

    Excluded Products and Unsuitable Units as defined in FBA Product Restrictions and Inventory Requirements
    Any restricted products lost or damaged in a removal order
    Units that are defective or lost or damaged by customers, distributors or sellers
    Units damaged while being shipped to an Amazon fulfillment center using Amazon Partnered Small Parcel carriers and distributors due to inadequate packaging. Always follow our Shipment Packaging Requirements when you ship to an Amazon fulfillment center to avoid damage in transit.
    Units that arrive damaged at the fulfillment center that are expired or defective.
Title: Re: selling on amazon
Post by: ya on February 05, 2014, 02:21:14 PM
They are not responsible.

As per the reimbursement policy

https://sellercentral.amazon.com/gp/help/200213130/ref=ag_200213130_cont_201030350

Examples of products not covered by this policy*:

    Excluded Products and Unsuitable Units as defined in FBA Product Restrictions and Inventory Requirements
    Any restricted products lost or damaged in a removal order
    Units that are defective or lost or damaged by customers, distributors or sellers
    Units damaged while being shipped to an Amazon fulfillment center using Amazon Partnered Small Parcel carriers and distributors due to inadequate packaging. Always follow our Shipment Packaging Requirements when you ship to an Amazon fulfillment center to avoid damage in transit.
    Units that arrive damaged at the fulfillment center that are expired or defective.

Not sure what you are showing me but they do reimburse me all the time just not in every case.
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 02:23:14 PM
Not sure what you are showing me but they do reimburse me all the time just not in every case.
Unless if it had missing contents, I do not think I ever got a reimbursement.

I have fought with them countless times.

I am quoting from their policy that they are not responsible for customer damage.
Title: Re: selling on amazon
Post by: ya on February 05, 2014, 02:27:19 PM
Unless if it had missing contents, I do not think I ever got a reimbursement.

I have fought with them countless times.

I am quoting from their policy that they are not responsible for customer damage.
I get reimbursed all the time. They just require a picture. I dont do anything special. Though if you fight them on a large % of your returns you will get nothing.
Title: Re: selling on amazon
Post by: ilherman on February 05, 2014, 02:56:53 PM
Unless if it had missing contents, I do not think I ever got a reimbursement.

I have fought with them countless times.

I am quoting from their policy that they are not responsible for customer damage.
I can just agree. If they would reimburse for customer damage I would be a lot less busy....

Customer damage doesn't necessary mean its damaged, it just means that they can't sell it as new.
Title: Re: selling on amazon
Post by: ya on February 05, 2014, 03:02:03 PM
I can just agree. If they would reimburse for customer damage I would be a lot less busy....

Customer damage doesn't necessary mean its damaged, it just means that they can't sell it as new.
Not sure what you guys are doing wrong but they reimburse me all the time.
Title: Re: selling on amazon
Post by: Name Changed on February 05, 2014, 03:21:31 PM
I can just agree. If they would reimburse for customer damage I would be a lot less busy....

Customer damage doesn't necessary mean its damaged, it just means that they can't sell it as new.
When I am referring to customer damage, I mean actually damaged.
Title: Re: selling on amazon
Post by: metziah on February 06, 2014, 12:56:19 AM
What does it mean when a product sent to FBA is unfulfillable due to "warehouse damage"?
Title: Re: selling on amazon
Post by: ilherman on February 06, 2014, 01:07:59 AM
What does it mean when a product sent to FBA is unfulfillable due to "warehouse damage"?
It got damaged in their warehouse, they will reimburse you for that.
Title: Re: selling on amazon
Post by: metziah on February 06, 2014, 07:40:53 PM
Is worth it to try to sell something FBA if it's considered "new not in retail packaging"?
Title: Re: selling on amazon
Post by: mgarfin on February 07, 2014, 09:10:05 AM
I receved an email on a FBA shipped item that amazon refunded a order to buyer

I did not see online the reason for the return so I called support which said the buyer does not want this model he rather buy a different item

Why wasn't he charged a restocking fee? (it was within 30 days)

And what happens if it dose not come back in perfect condition as damaged or damaged box will amazon charge him or just place as unsellable items?

So now its back as unfulfillable
Is the first step to setup a removal order and see how it looks and then when I have it I can fill a claim
Title: Re: selling on amazon
Post by: mgarfin on February 07, 2014, 09:55:56 AM
Just learnt something new

I had an item that was placed as warehouse damage so I placed a removal order

That was a mistake as anything that is not customer damage or malfunction you need to leave it in and file a claim.

Thank god it was worth $5
Title: Re: selling on amazon
Post by: Name Changed on February 07, 2014, 10:06:39 AM
Typically with warehouse damage they automatically reimburse you
Title: Re: selling on amazon
Post by: mgarfin on February 07, 2014, 10:31:16 AM
Typically with warehouse damage they automatically reimburse you

But on customer damaged I need to set up a removal order?
Title: Re: selling on amazon
Post by: Name Changed on February 07, 2014, 10:33:15 AM
But on customer damaged I need to set up a removal order?
Yes, but for customer damage you technically are not eligible for reimbursement
Title: Re: selling on amazon
Post by: ilherman on February 07, 2014, 11:37:45 AM
Typically with warehouse damage they automatically reimburse you
Not if you place a removal order.
Title: Re: selling on amazon
Post by: mgarfin on February 13, 2014, 02:51:24 PM
How can I download all my transactions or something like?

I want to make a spreed sheet to see my profit

on FBA I just need final amount credited to me, an I will just add cost
on seller fulfilled its more confusing as I need to find shipping cost that I purchased through Amazon

Any advise as how you do this?
Title: Re: selling on amazon
Post by: Yeki89 on February 13, 2014, 03:04:33 PM
You can create a report
Title: Re: selling on amazon
Post by: Yeki89 on February 13, 2014, 03:05:01 PM
Not if you place a removal order.
Actually the reimbursed me, and canceled my removal order.
Title: Re: selling on amazon
Post by: mgarfin on February 13, 2014, 04:10:49 PM
Actually the reimbursed me, and canceled my removal order.

Rep offered that but item was shipped already.
Title: Re: selling on amazon
Post by: mgarfin on February 13, 2014, 04:11:42 PM
You can create a report

What type of report
confused with the types?
Title: Re: selling on amazon
Post by: Yeki89 on February 15, 2014, 11:35:17 PM
So I got a nice ipad air 16gb wifi in the mail today, it had 1 day shipping.

I never ordered it.

It was shipped from a market place seller.

Now what?
Title: Re: selling on amazon
Post by: Saver2000 on February 15, 2014, 11:38:23 PM
It's addressed to you?
Title: Re: selling on amazon
Post by: ilherman on February 15, 2014, 11:50:04 PM
So I got a nice ipad air 16gb wifi in the mail today, it had 1 day shipping.

I never ordered it.

It was shipped from a market place seller.

Now what?
Leave him a nice feedback :)
Title: Re: selling on amazon
Post by: Ergel on February 15, 2014, 11:58:45 PM
So I got a nice ipad air 16gb wifi in the mail today, it had 1 day shipping.

I never ordered it.

It was shipped from a market place seller.

Now what?
Bizarre. What does the receipt say?
Title: Re: selling on amazon
Post by: Saver2000 on February 16, 2014, 12:23:32 AM
Have you previously ordered from him?

If not,  how would he randomly have all your info?

Title: Re: selling on amazon
Post by: WAM on February 16, 2014, 09:35:47 AM
Leave him a nice feedback :)
+1
Title: Re: selling on amazon
Post by: Yeki89 on February 16, 2014, 10:04:50 AM
It's addressed to you?
yes
Have you previously ordered from him?

If not,  how would he randomly have all your info?


all I have is his user name, and it did not pull up in an email search.

I assume that the true buyer was drop shipping, and I vought from him in the past. But I have no way of knowing who it was.
Title: Re: selling on amazon
Post by: Super Speed on February 16, 2014, 11:24:05 AM
yesall I have is his user name, and it did not pull up in an email search.

I assume that the true buyer was drop shipping, and I vought from him in the past. But I have no way of knowing who it was.
Enjoy it?

Title: Re: selling on amazon
Post by: Yeki89 on February 16, 2014, 01:01:48 PM
what would you do?
Title: Re: selling on amazon
Post by: metziah on February 16, 2014, 04:10:27 PM

what would you do?
Ethically? Halachacaly? Legally?
Personally I would keep it.
Title: Re: selling on amazon
Post by: Super Speed on February 16, 2014, 05:03:43 PM
what would you do?
There's not much you can do at this point.

Title: Re: selling on amazon
Post by: CS1 on February 16, 2014, 05:25:37 PM
Ethically? Halachacaly? Legally?
Personally I would keep it.
-1
there's obviously a clear record on file of where the iPad was shipped to.
Therefore, when the buyer calls and says that it never got there, they'll know the exact name and address of who it went to, correct?
Title: selling on amazon
Post by: metziah on February 16, 2014, 09:30:11 PM
So anyway.... I botched up with a listing. Was selling something as  a 12 pack when it was actually a 6 pack. I already sold a bunch of them today. What do I do now? They didn't ship from FBA yet.
Title: Re: selling on amazon
Post by: yid on February 16, 2014, 10:27:17 PM
So anyway.... I botched up with a listing. Was selling something as  a 12 pack when it was actually a 6 pack. I already sold a bunch of them today. What do I do now? They didn't ship from FBA yet.
create a case to cancel the orders and then call fbs seller support to make sure they are cancelled.
Title: Re: selling on amazon
Post by: metziah on February 16, 2014, 10:40:35 PM
create a case to cancel the orders and then call fbs seller support to make sure they are cancelled.
thanx. will give it a try. Although, they are closed at this time.
Title: Re: selling on amazon
Post by: ya on February 17, 2014, 11:46:17 AM
Does anyone use this? Thoughts?
http://www.refundsmanager.com/
Title: Re: selling on amazon
Post by: lfas25 on February 24, 2014, 12:51:31 PM
I just got this message on Amazon

"
I'm writting to let you know that I couldn't unlock the I-phone I bought from you because it is in a blacklist for being stolen or lost, I'd appreciate verify the origin of this handset to unlock it and finally use it, if not I'll request a refund or change of this purchase. "

This was purchased on November 12th and he tried returning it a month later....

I got this email from amazon / customer:

"I bought the I-phone of your publication but I can't use it in my country Venezuela. I got confused because it said no-contract phone and I didn't know that phone company Virgin exist. Is there anything you can do for me? I'll really appreciate it."

Do I need to let him return it? He purchased it on November 12th.
The item was listed under: http://www.amazon.com/gp/product/B009VK7R8I  where it clearly says "Virgin Mobile"

Any suggestions on how to proceed or anything to worry about?
It was brand new I bought it at Target.
Title: Re: selling on amazon
Post by: Name Changed on February 24, 2014, 01:12:21 PM
Respond to the message. He might open a A-Z claim.

Tell him, that this Virgin mobile phone can not get unlocked, that's why he is getting an error trying to unlock it.

I personally would have accepted a return with a restocking fee.
Title: Re: selling on amazon
Post by: lfas25 on February 24, 2014, 01:25:10 PM
Respond to the message. He might open a A-Z claim.

Tell him, that this Virgin mobile phone can not get unlocked, that's why he is getting an error trying to unlock it.

I personally would have accepted a return with a restocking fee.

How long after purchase could you open a A-Z claim?

Should I say anything about it was brand new when sent to him so it cant be blacklisted?
Title: Re: selling on amazon
Post by: Name Changed on February 24, 2014, 02:02:11 PM
How long after purchase could you open a A-Z claim?

Should I say anything about it was brand new when sent to him so it cant be blacklisted?
Not sure
If you want, all customers are different, no way to know what his intentions are.
Title: Re: selling on amazon
Post by: lfas25 on February 24, 2014, 02:13:08 PM
Not sure
If you want, all customers are different, no way to know what his intentions are.

According to Amazon they only have 90 days to file...
"When can a customer submit an A-to-z Guarantee claim?
When customers have a problem with a transaction made through Marketplace Payments by Amazon, we ask them to first contact the seller to give them a chance to address the issue at hand. The customer can file a guarantee claim if the seller does not respond or if the issue is not addressed to the customer's satisfaction. The guarantee claim eligibility window opens at 3 calendar days after the maximum estimated delivery date for the order, or 30 days from the order date, whichever is earlier. Customers may file a guarantee claim up to 90 days from the order date. However, we reserve the right to accept claims after that time frame, if we find an investigation into the matter is warranted. "
Title: Re: selling on amazon
Post by: ayman on March 02, 2014, 01:27:41 AM
Is an open box item that has all parts and no blemishes a "new" item or "used-like new" when selling on Amazon?
Title: Re: selling on amazon
Post by: ilherman on March 02, 2014, 01:44:09 AM
Is an open box item that has all parts and no blemishes a "new" item or "used-like new" when selling on Amazon?
Used like new.
Title: Re: selling on amazon
Post by: metziah on March 04, 2014, 09:19:28 PM
If I have some inventory in FBA and would like to return it to my distributor, will I pay amazon shipping rates to have them shipped directly there?
Title: Re: selling on amazon
Post by: ilherman on March 04, 2014, 09:33:06 PM
If I have some inventory in FBA and would like to return it to my distributor, will I pay amazon shipping rates to have them shipped directly there?
They will charge you 50 cents per piece. It's called a removal order. (Don't know about oversized items)
Title: Re: selling on amazon
Post by: metziah on March 04, 2014, 10:03:58 PM

They will charge you 50 cents per piece. It's called a removal order. (Don't know about oversized items)
Is that the shipping charge or that is in addition to the shopping charge?
Title: Re: selling on amazon
Post by: ilherman on March 04, 2014, 10:05:05 PM
Is that the shipping charge or that is in addition to the shopping charge?
That.
Title: Re: selling on amazon
Post by: yitzf on March 05, 2014, 09:23:35 AM
That.

Not IME, I recently had them remove one FBA item (shipped back to me) and the shipping was a lot more than 50 cents.
Title: Re: selling on amazon
Post by: ilherman on March 05, 2014, 10:11:43 AM
Was it oversized?
Title: Re: selling on amazon
Post by: yitzf on March 05, 2014, 10:13:39 AM
Was it oversized?

no
Title: Re: selling on amazon
Post by: ya on March 05, 2014, 01:20:37 PM
Its $0.50

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=200685110

As well they have been charging me $0.50 for the past couple of years. They make mistakes all the time. Try calling them.
Title: Re: selling on amazon
Post by: metziah on March 05, 2014, 07:33:29 PM
Will they ship it only to my address or can I provide with an alternate address to ship it to?
Title: Re: selling on amazon
Post by: ilherman on March 05, 2014, 07:40:58 PM
Will they ship it only to my address or can I provide with an alternate address to ship it to?
I think that. Just try to do a a removal order and see.
Title: Re: selling on amazon
Post by: Name Changed on March 05, 2014, 09:37:32 PM
I think that. Just try to do a a removal order and see.
Correct

You could create a removal order and ship to any address
Title: Re: selling on amazon
Post by: ayman on March 12, 2014, 11:36:02 AM
I am selling a MacBook on Amazon. Was contacted by a potential buyer that wants to pay through PayPal. And I should please email, I shouldn't msg back through Amazon msgs.

I wrote that I don't know how to set up PayPal for Amazon, but I am selling the same item on eBay and I can direct her there and pay w PayPal there.

This was her response:
We can do it through direct PayPal. I'm buying the item for a friend and i'll add $100 as shipping cost,send me the invoice of the total cost through PayPal to  xxxx@outlook.com so i can transfer the money from my checking account asap.

I wasn't the cheapest seller on Amazon (by over $100) was listed as Used-Like New and only have one rating so far. I also was only charging $18 for shipping. Do I have anything to worry about selling directly through PayPal? Or I can go ahead no worries? Do I have any protections w PayPal?
Title: Re: selling on amazon
Post by: bluiemonster1 on March 12, 2014, 11:42:07 AM
Sounds fishy, rule is if it sounfs to good to b true itbprobably is...
Title: Re: selling on amazon
Post by: Marco Polo on March 12, 2014, 11:43:08 AM
I am selling a MacBook on Amazon. Was contacted by a potential buyer that wants to pay through PayPal. And I should please email, I shouldn't msg back through Amazon msgs.

I wrote that I don't know how to set up PayPal for Amazon, but I am selling the same item on eBay and I can direct her there and pay w PayPal there.

This was her response:
We can do it through direct PayPal. I'm buying the item for a friend and i'll add $100 as shipping cost,send me the invoice of the total cost through PayPal to  xxxx@outlook.com so i can transfer the money from my checking account asap.

I wasn't the cheapest seller on Amazon (by over $100) was listed as Used-Like New and only have one rating so far. I also was only charging $18 for shipping. Do I have anything to worry about selling directly through PayPal? Or I can go ahead no worries? Do I have any protections w PayPal?
Sounds fishy, rule is if it sounfs to good to b true itbprobably is...
Probably should stay away from this.
Title: Re: selling on amazon
Post by: Name Changed on March 12, 2014, 12:14:15 PM
If he wants shipped internationally definitely don't do it.

For domestic shipping via Paypal you will be covered, as long as you ship to the confirmed address with tracking.

This whole thing sounds somewhat of a scam, only scammers offer to pay more ect
Title: Re: selling on amazon
Post by: PlatinumGuy on March 12, 2014, 12:16:22 PM

For domestic shipping via Paypal you will be covered, as long as you ship to the confirmed address with tracking.

Out of curiosity, how does paypal know you didn't ship an empty box?
Title: Re: selling on amazon
Post by: A3 on March 12, 2014, 12:16:42 PM
Probably should stay away from this.

+1 how long was the item listed for?
Title: Re: selling on amazon
Post by: ayman on March 12, 2014, 12:38:47 PM
A little more than a day. Y?
Title: Re: selling on amazon
Post by: ilherman on March 12, 2014, 01:02:28 PM
Out of curiosity, how does paypal know you didn't ship an empty box?
They don't know. Perhaps they can check the box weight.... You can still ask "how does paypal know it was not full of stones....

This is how they work.... I believe if it happens to often from one account, they will shut the account.
Title: Re: selling on amazon
Post by: Name Changed on March 12, 2014, 02:38:45 PM
Out of curiosity, how does paypal know you didn't ship an empty box?
They don't.

Shipping weight does help prove a little, but there still is no proof.

The recipient usually has the upper hand.

If you actually shipped goods, and recipient is claiming box of stones ect, if its over $500 (I think) the recipient need to get a police report.

I have had claims in the past, and although shipping weight did prove that the contents were in the box, I lost the claim. At least one of the times I was reimbursed by DHL - as they couldn't prove that the item wasn't stolen at customs, and I was not certain that the recipient was lying or actually he received an empty box.

End of the day, this is part of the online business of selling/shipping goods. You have to factor in such things into your profit ect...
Title: Re: selling on amazon
Post by: bluiemonster1 on March 12, 2014, 02:46:32 PM
Basically dont risk it. I had someone on craigslist offer to pay me 700 for an iphone to ship and he would pay via paypal and i didnt do it
Title: Re: selling on amazon
Post by: thejerseyguy on March 12, 2014, 02:47:55 PM
I am selling a MacBook on Amazon. Was contacted by a potential buyer that wants to pay through PayPal. And I should please email, I shouldn't msg back through Amazon msgs.

I wrote that I don't know how to set up PayPal for Amazon, but I am selling the same item on eBay and I can direct her there and pay w PayPal there.


FYI it is against  the rules to use Amazon messaging to direct a customer to Ebay.
Title: Re: selling on amazon
Post by: ayman on March 12, 2014, 02:49:33 PM
TY all for the advice, will skip it this time.
FYI it is against  the rules to use Amazon messaging to direct a customer to Ebay.
It was through email, not Amazon msg center.
Title: Re: selling on amazon
Post by: ya on March 12, 2014, 03:03:29 PM
If he wants shipped internationally definitely don't do it.

For domestic shipping via Paypal you will be covered, as long as you ship to the confirmed address with tracking.

This whole thing sounds somewhat of a scam, only scammers offer to pay more ect
Signature required as well to be paid by Paypal for a claim. If you have a good Paypal account with a low amount of claims and a good history I would go for it. Otherwise I would stay away.
Title: Re: selling on amazon
Post by: Name Changed on March 12, 2014, 04:29:08 PM
Signature required as well to be paid by Paypal for a claim. If you have a good Paypal account with a low amount of claims and a good history I would go for it. Otherwise I would stay away.
Although Paypal and eBay say items over $250 need a signature, I have spoke with multiple Paypal reps, and they said that signature is not needed for seller protection.
Title: Re: selling on amazon
Post by: Menachem613 on March 12, 2014, 04:32:44 PM

Although Paypal and eBay say items over $250 need a signature, I have spoke with multiple Paypal reps, and they said that signature is not needed for seller protection.

Try it.
Title: Re: selling on amazon
Post by: ya on March 13, 2014, 08:57:34 PM
Although Paypal and eBay say items over $250 need a signature, I have spoke with multiple Paypal reps, and they said that signature is not needed for seller protection.
I have been denied a claim a few times because of this.
Title: Re: selling on amazon
Post by: Name Changed on March 13, 2014, 10:40:39 PM
I have been denied a claim a few times because of this.
Wow, sorry to hear.

I personally always ship with signature required,  with Fedex if insured at $500 a signature is automatically required, and with USPS for $400 a signature is required.
Title: Re: selling on amazon
Post by: ya on March 13, 2014, 11:35:12 PM
Wow, sorry to hear.

I personally always ship with signature required,  with Fedex if insured at $500 a signature is automatically required, and with USPS for $400 a signature is required.
Cost of doing business (calcaulte all of this into the sell price)....I ship with UPS. Its really not worth to ship with a signature. Customers HATE it. If they claim they never got it UPS will usually reimburse you anyway. 85% of my shipments go to businesses so regardless if signature is required someone will sign for it.
Title: Re: selling on amazon
Post by: Name Changed on March 14, 2014, 12:05:49 AM
Cost of doing business (calcaulte all of this into the sell price)....I ship with UPS. Its really not worth to ship with a signature. Customers HATE it. If they claim they never got it UPS will usually reimburse you anyway. 85% of my shipments go to businesses so regardless if signature is required someone will sign for it.
I have had a few claims paid out by Fedex when signature was not required, item showed delivered, and recipient said they never got it.

I have never got a complain from a customer that a signature was required, and it was a pain for them. (I understand how it could be a pain)

Most of the items I ship are worth over $500 - and I insure them, so I get the signature included. If its worth under $500 I just bump up the insurance to $500 to get the signature requirement.

I always contemplate if its worth the extra few $ per shipment to have the insurance, I have business transit insurance, but there is a $500 deductible, so I cant relay on it to cover for items values at $500.
Title: Re: selling on amazon
Post by: Joe4007 on March 18, 2014, 12:41:56 AM
How do I go about filing a quarterly sales tax report when selling on Amazon? What happens when they collect sakes tax? do they pay it or do they pass it on to me? in my quarterly report do i list the total amount sold on Amazon?etc.. thanx for any help
I'm sure you've figured this out by now, but I'll answer for others with the same question.

If - and you should - setup Amazon to collect sales tax in the state where your business is setup (if applicable), Amazon will collect it and pass it on to you, which you would then file and pay for the state.
Title: Re: selling on amazon
Post by: Joe4007 on March 18, 2014, 12:44:01 AM
Did anyone here figure out how to breakdown the tax amounts per jurisdiction using Amazon's sales tax report?
Title: Re: selling on amazon
Post by: metziah on March 18, 2014, 04:31:08 PM
Anyone here that's approved for clothing on Amazon?
I have a product rated in the 60's in clothing. I have a several hundred pieces.
(I am not approved and don't really want to get Into those categories.) PM for more info.
Title: Re: selling on amazon
Post by: mgarfin on March 19, 2014, 06:10:22 PM
When FBA customer service issues a credit towards an order to a buyer I get an email that a partial refund was issued but I cant find the reason for the credit.

Do I need to call them to get the info?
Title: Re: selling on amazon
Post by: ilherman on March 19, 2014, 06:15:56 PM
They wil usually credit your account automatically - it may take a few weeks though.
Title: Re: selling on amazon
Post by: mgarfin on March 19, 2014, 06:29:47 PM
They wil usually credit your account automatically - it may take a few weeks though.

Don't get it

Whats the reason they took money from me and gave it to buyer?
Title: Re: selling on amazon
Post by: ilherman on March 19, 2014, 06:30:23 PM
Don't get it

Whats the reason they took money from me and gave it to buyer?
Probably some sort of compensation.
Title: Re: selling on amazon
Post by: mgarfin on March 20, 2014, 11:35:09 AM
Probably some sort of compensation.

I understand
but I think I should know for what it was

But it seems the only option is to call and find out
Title: Re: selling on amazon
Post by: metziah on March 26, 2014, 10:21:42 PM
What does it mean if it shows 75 items reserved, but I was only selling 40 and that's what I sent in FBA?
Title: Re: selling on amazon
Post by: Solomon on March 27, 2014, 07:59:37 AM
What does it mean if it shows 75 items reserved, but I was only selling 40 and that's what I sent in FBA?
numbers in reserved are never accurate
Title: Re: selling on amazon
Post by: mgarfin on March 27, 2014, 01:21:58 PM
Im trying to piggyback a product so I searched by UPC on result page I get a simmler product but when I go in I see item description as what I want to list but the pic is wrong

P.S. I find it allot that search pic and main page pic and detail sellers page pic are different how do I go about this
Title: Re: selling on amazon
Post by: metziah on March 27, 2014, 03:29:05 PM

Im trying to piggyback a product so I searched by UPC on result page I get a simmler product but when I go in I see item description as what I want to list but the pic is wrong

P.S. I find it allot that search pic and main page pic and detail sellers page pic are different how do I go about this
It does happen... Sometimes the packaging can be different with the same item..... If you want you can report the issue to amazon. But I have never had an issue selling an item the differed in the packaging from the one pictured.
So.... If the item description and color matches your item you should be ok.
Title: Re: selling on amazon
Post by: Jkhein on March 27, 2014, 03:43:51 PM
Im trying to piggyback a product so I searched by UPC on result page I get a simmler product but when I go in I see item description as what I want to list but the pic is wrong

P.S. I find it allot that search pic and main page pic and detail sellers page pic are different how do I go about this
how does that work exactly?
Title: Re: selling on amazon
Post by: SPOOGER on March 30, 2014, 08:45:14 AM
I bought 25,000 units of a tool. Has very high rating and sells for 14.99 when i lowered price amazon has gone as low as 9.99. All other sellers are over $15.
 Any way to sell directly TO amazon? I paid $1 each surely less than what amazon paid.
Title: Re: selling on amazon
Post by: Name Changed on March 30, 2014, 11:24:58 AM
I bought 25,000 units of a tool. Has very high rating and sells for 14.99 when i lowered price amazon has gone as low as 9.99. All other sellers are over $15.
 Any way to sell directly TO amazon? I paid $1 each surely less than what amazon paid.
I don't know.

How are you sure you paid less than what Amazon paid?
Title: Re: selling on amazon
Post by: ayman on March 30, 2014, 12:02:35 PM
He's not, he assumes that amazon paid more than $1 for a $15 item
Title: Re: selling on amazon
Post by: avrumy22 on March 30, 2014, 12:08:37 PM
I don't know.

How are you sure you paid less than what Amazon paid?

Maybe he imported it himself.
Title: Re: selling on amazon
Post by: mgarfin on March 30, 2014, 12:44:06 PM
Maybe he imported it himself.
so can Amazon
Title: Re: selling on amazon
Post by: mgarfin on March 30, 2014, 01:04:09 PM
Buyer got refund and left negative feedback as he claims there was mold on product
Can i hold FBA accountable?
Title: Re: selling on amazon
Post by: Name Changed on March 30, 2014, 01:08:12 PM
Buyer got refund and left negative feedback as he claims there was mold on product
Can i hold FBA accountable?
Very possibly.

Contact Amazon. They remove negative feedbacks that people left due to fulfillment issues
Title: Re: selling on amazon
Post by: SPOOGER on March 30, 2014, 01:59:23 PM
I don't know.

How are you sure you paid less than what Amazon paid?
Just my guess i paid less. Any ideas on the process on offering it to them.... l?
Title: Re: selling on amazon
Post by: mgarfin on April 01, 2014, 08:57:09 AM
Any ideas on how to keep track of returns as a buyer was issued a refund meaning he set up a return but I need to followup that items was returned to inventory or me but that can take time

Do you just set reminders?
Title: Re: selling on amazon
Post by: Name Changed on April 01, 2014, 05:32:14 PM
Any ideas on how to keep track of returns as a buyer was issued a refund meaning he set up a return but I need to followup that items was returned to inventory or me but that can take time

Do you just set reminders?
There is a program that does it, but they charge if the return wasn't returned, and Amazon didn't reimburse, if they open the case...

I just flag the emails I get from Amazon that a return was issued, and track my returns by Reports->Fulfillment->Returns
Title: Re: selling on amazon
Post by: AharonInIsrael on April 02, 2014, 03:51:43 PM
I have just recently gotten started with selling relatively small quantities of items through FBA. I was wondering what the feeling is here among those more experienced than I with regards to how long you normally expect before your items sell, assuming that they are rated high in their category.
Title: Re: selling on amazon
Post by: ilherman on April 02, 2014, 04:25:58 PM
No answer... Everything depends on how hot of an item it is and how many other sellers there is.

If it's real good number with not much sellers you can expect them to sell out quickly.
Title: Re: selling on amazon
Post by: CS1 on April 02, 2014, 04:28:12 PM
I bought 25,000 units of a tool. Has very high rating and sells for 14.99 when i lowered price amazon has gone as low as 9.99. All other sellers are over $15.
 Any way to sell directly TO amazon? I paid $1 each surely less than what amazon paid.
amazon needs a much larger 'cushion' than $1 per item. Their overhead + shipping fees are huge. Even $4 per item spread may be questionable on a $15 item.
Title: Re: selling on amazon
Post by: ilherman on April 02, 2014, 06:25:43 PM
amazon needs a much larger 'cushion' than $1 per item. Their overhead + shipping fees are huge. Even $4 per item spread may be questionable on a $15 item.
The fact that it sells for $15 means nothing.
Title: Re: selling on amazon
Post by: CS1 on April 02, 2014, 07:54:43 PM
The fact that it sells for $15 means nothing.
Of course -- However, he's trying to sell something TO that Amazon is selling, as seen here:

I bought 25,000 units of a tool. Has very high rating and sells for 14.99 when i lowered price amazon has gone as low as 9.99. All other sellers are over $15.
 Any way to sell directly TO amazon? I paid $1 each surely less than what amazon paid.
Title: Re: selling on amazon
Post by: AharonInIsrael on April 04, 2014, 07:17:52 AM
I sold two units of what I was selling, but then the other buyer (who already was $1 lower than me, but I had the buy box because we were close enough percentage-wise), lowered his price by another few dollars. Is it bad to contact him? Should I lower my price as well to ensure I can get the buy box?
Title: Re: selling on amazon
Post by: ilherman on April 04, 2014, 08:51:53 AM
I sold two units of what I was selling, but then the other buyer (who already was $1 lower than me, but I had the buy box because we were close enough percentage-wise), lowered his price by another few dollars. Is it bad to contact him? Should I lower my price as well to ensure I can get the buy box?
Its illegal to do that. Maybe wait for him to sell out.
Title: Re: selling on amazon
Post by: AharonInIsrael on April 04, 2014, 08:54:17 AM
Its illegal to do that. Maybe wait for him to sell out.
Wow, good point. I didn't even think of that.
You think waiting is better than lowering? I only have three units left.
Title: Re: selling on amazon
Post by: Vosizderneias on April 04, 2014, 08:58:51 AM

Wow, good point. I didn't even think of that.
You think waiting is better than lowering? I only have three units left.
depends how low it is. If its crazy low- hell prob sell out. If its kind of low, but still in market range- he may never sell out.
But maybe you have time.
Title: Re: selling on amazon
Post by: ilherman on April 04, 2014, 09:02:33 AM
depends how low it is. If its crazy low- hell prob sell out. If its kind of low, but still in market range- he may never sell out.
But maybe you have time.
I love the feeling when all the sellers are fighting and keep on lowering their price, I have patients.... and at the end I am the only seller selling it for $36.99 when they all sold it last week for $23.50!!!!! Again it depends on the item etc, they may never sell out.
Title: Re: selling on amazon
Post by: mgarfin on April 04, 2014, 12:06:31 PM
Any tool to keep track of inventory / do I need to keep track of invtory

Is it possible that amazon looses inventory?

because i keep replenishing what runs out and keep track it arrived but then they start selling and I have no clue how many i rely sold and is it all etc.
 
Title: Re: selling on amazon
Post by: Frostboot on April 05, 2014, 10:26:59 PM
I just received a message from a buyer claiming they did not receive an item.  The FedEx tracking number system is indicating that the item was delivered 1.5 weeks ago. Never had to deal with this on Amazon before. Any advice on how to proceed. I think this may have been the first time that i cheaper out and did not get buyer signature when I purchased the shipping. Am I screwed?
Title: Re: selling on amazon
Post by: Name Changed on April 05, 2014, 11:09:50 PM
I just received a message from a buyer claiming they did not receive an item.  The FedEx tracking number system is indicating that the item was delivered 1.5 weeks ago. Never had to deal with this on Amazon before. Any advice on how to proceed. I think this may have been the first time that i cheaper out and did not get buyer signature when I purchased the shipping. Am I screwed?
What was the item value?

In the past Fedex has paid out claims to me on items that that tracking showed delivered, but recipient said they never got it.
Title: Re: selling on amazon
Post by: gavhaller on April 05, 2014, 11:22:50 PM
I just received a message from a buyer claiming they did not receive an item.  The FedEx tracking number system is indicating that the item was delivered 1.5 weeks ago. Never had to deal with this on Amazon before. Any advice on how to proceed. I think this may have been the first time that i cheaper out and did not get buyer signature when I purchased the shipping. Am I screwed?
It could be one for those things where they get left at the door and someone else take it. Irresponsible. Not sure what to do- possibly speak with amazon? Don't they also back sellers?
Title: Re: selling on amazon
Post by: Frostboot on April 05, 2014, 11:46:33 PM
What was the item value?

In the past Fedex has paid out claims to me on items that that tracking showed delivered, but recipient said they never got it.

It could be one for those things where they get left at the door and someone else take it. Irresponsible. Not sure what to do- possibly speak with amazon? Don't they also back sellers?

Amazon basically told me to contact FedEx and that it is a business decision on my part, I take that to mean that I don't have to refund the buyer.

The tracking system on FedEx says that they left it on the porch.

I don't sell much on Amazon so I am more concerned about the money then a negative review.

Did FedEx reimburse more than their minimum coverage?
Title: Re: selling on amazon
Post by: gavhaller on April 05, 2014, 11:57:45 PM
Yeah so what your assuming makes sense. Its your decision about the refund. But I think you should contact FedEx about their coverage for this and what they'll take care of, in case you don't want the negative feedback and you could refund them through the amazon system.

Or, you could just show proof to amazon that the package was delivered and they can remove any neg feedback
Title: Re: selling on amazon
Post by: Yehuda57 on April 06, 2014, 10:23:23 PM
Yeah so what your assuming makes sense. Its your decision about the refund. But I think you should contact FedEx about their coverage for this and what they'll take care of, in case you don't want the negative feedback and you could refund them through the amazon system.

Or, you could just show proof to amazon that the package was delivered and they can remove any neg feedback

If an A-Z claim is opened or negative feedback is left Amazon will likely not side with you without signature confirmation - IME.

Title: Re: selling on amazon
Post by: gavhaller on April 06, 2014, 10:26:48 PM
If an A-Z claim is opened or negative feedback is left Amazon will likely not side with you without signature confirmation - IME.

Op said he has delivery confirmation. That would certainly qualify a-z standards. I've been this route before and proof of shipment and delivery is what you need.
Title: Re: selling on amazon
Post by: Name Changed on April 06, 2014, 10:56:18 PM
Did FedEx reimburse more than their minimum coverage?

Fedex has reimbursed me for the amount I insured the package at.

Title: Re: selling on amazon
Post by: metziah on April 07, 2014, 01:52:17 PM
Ok... So I didn't know I have to set up up the tax document library on amazon in order to collect sales tax.
If I'm located in NJ. Do I click use default... And choose a_gen_tax? And in the list of states u choose NJ and entered my EIN#. Did I get it right.
Also, anything to do about orders that I sold to someone in NJ  through FBA and I was supposed to have sales tax collected?
TIA
Title: Re: selling on amazon
Post by: Frostboot on April 13, 2014, 01:55:09 AM
Amazon basically told me to contact FedEx and that it is a business decision on my part, I take that to mean that I don't have to refund the buyer.

The tracking system on FedEx says that they left it on the porch.

I don't sell much on Amazon so I am more concerned about the money then a negative review.

Did FedEx reimburse more than their minimum coverage?


I shipped a product that was purchased for $200 w/o delivery signature required. Buyer claims she never received it. FedEx said they left the package on the porch. Assuming the buyer is telling the truth who is at fault? Should I refund the buyer?
Title: Re: selling on amazon
Post by: SOS on April 13, 2014, 03:19:51 AM
I know someone who just bought something on eBay and the tracking number said it was delivered but he never received it, the seller didn't want to refund him, so he disputed the charge (amex)
Title: Re: selling on amazon
Post by: Frostboot on April 17, 2014, 10:40:35 PM

I shipped a product that was purchased for $200 w/o delivery signature required. Buyer claims she never received it. FedEx said they left the package on the porch. Assuming the buyer is telling the truth who is at fault? Should I refund the buyer?

Buyer filed an AtoZ claim and Amazon ended up covering it.
Title: Re: selling on amazon
Post by: Yeki89 on April 17, 2014, 10:51:04 PM
Lucky you.
Title: Re: selling on amazon
Post by: etech0 on April 17, 2014, 10:56:39 PM
is it better to "fulfill by amazon", or to ship it to the buyer myself?
Title: Re: selling on amazon
Post by: Super Speed on April 17, 2014, 10:58:51 PM
You sold the item already?
Title: Re: selling on amazon
Post by: etech0 on April 17, 2014, 10:59:41 PM
You sold the item already?
No - listing a couple of things I want to get rid of, and I can't seem to figure it out from amazon's seller website.
Title: Re: selling on amazon
Post by: mgarfin on April 17, 2014, 11:06:43 PM
No - listing a couple of things I want to get rid of, and I can't seem to figure it out from amazon's seller website.


Use this https://sellercentral.amazon.com/gp/fbacalc/fba-calculator.html/ref=xx_fbacalc_mst1_home
Title: Re: selling on amazon
Post by: etech0 on April 17, 2014, 11:23:51 PM

Use this https://sellercentral.amazon.com/gp/fbacalc/fba-calculator.html/ref=xx_fbacalc_mst1_home
Wow - so many blanks! I'm going to have to study this after yom tov...
Title: Re: selling on amazon
Post by: ilherman on April 18, 2014, 12:04:36 AM
You just fill out the top box - for how much you're selling the item.
Title: Re: selling on amazon
Post by: etech0 on April 18, 2014, 12:12:41 AM
You just fill out the top box - for how much you're selling the item.
by "your fulfillment" or "amazon fulfillment"?
Title: Re: selling on amazon
Post by: ilherman on April 18, 2014, 12:18:33 AM
by "your fulfillment" or "amazon fulfillment"?
Amazon fulfillment. I just put in how much I wanna sell it for and to the bottom it will come up your profit. Your fulfillment is not to hard to figure out.
Title: Re: selling on amazon
Post by: etech0 on April 18, 2014, 12:25:22 AM
Amazon fulfillment. I just put in how much I wanna sell it for and to the bottom it will come up your profit. Your fulfillment is not to hard to figure out.
Cool, thanks!!
Guess if I want a true  comparison I'm going to have to find out how much it would cost for me to ship it.
Title: Re: selling on amazon
Post by: ilherman on April 18, 2014, 12:29:26 AM
Cool, thanks!!
Guess if I want a true  comparison I'm going to have to find out how much it would cost for me to ship it.
shouldn't cost too much...

I sell 96% FBA. The shipping  is ממש nothing...
Title: Re: selling on amazon
Post by: etech0 on April 18, 2014, 12:33:36 AM
shouldn't cost too much... you mean for me to ship, or amazon's charge?

I sell 96% FBA. The shipping  is ממש nothing...i thought amazon doesn't charge for shipping - just their fulfillment fee. am i wrong?
Thanks for your patience!
Title: Re: selling on amazon
Post by: ilherman on April 18, 2014, 12:38:08 AM
I was talking how much it would cost you to send it in to Amazon.

On your second question, call it whatever you want, but for some reason the more the item weights the more the FULFILLMENT FEEis ganna be...
Title: Re: selling on amazon
Post by: etech0 on April 18, 2014, 12:41:13 AM
I was talking how much it would cost you to send it in to Amazon.

On your second question, call it whatever you want, but for some reason the more the item weights the more the FULFILLMENT FEEis ganna be...
Aha, so I pay the shipping charge to amazon? Got it then.
Title: Re: selling on amazon
Post by: ilherman on April 18, 2014, 12:53:33 AM
Something like that... You should see the breakdown.
Title: Re: selling on amazon
Post by: dave on April 30, 2014, 03:06:58 PM
Had a amazon seller account but actually didn't sell anything and closed it already
Will using same computer same ip
For different account be a problem?
Title: Re: selling on amazon
Post by: nbnuti on April 30, 2014, 04:10:42 PM
Yup you'll get closed down in a second!!!!!!
Title: Re: selling on amazon
Post by: dave on April 30, 2014, 04:17:53 PM
Amazon didn't shot me down
Did it willingly plus closed account didn't sell anything
Title: Re: selling on amazon
Post by: mgarfin on May 01, 2014, 04:21:05 PM
Im doing a quite nice amount of sales through amazon FBA
All my items until now that I was selling where products already being sold (piggybacking) 

Now I tried selling a new product, one I listed myself, but  exact same product is being sold from other Brand (and brand makes no difference on this product) but im getting no traffic or sales

What am I doing wrong?
How do I get to similar location then same product?
Title: Re: selling on amazon
Post by: Name Changed on May 01, 2014, 05:05:17 PM
Im doing a quite nice amount of sales on amazon FBA till now I was selling only products already being solid and some I followed and where doing well so I jumped in and doing sales as well

Now I tried selling a new product no on site till now buy exact same product from other Brand (and brand makes no difference here) ans im getting no traffic and sales

What am I doing wrong?
How do I get to similar location then same product?
Rewrite your question, I can not understand you

Title: Re: selling on amazon
Post by: mgarfin on May 01, 2014, 05:43:17 PM
Rewrite your question, I can not understand you

Im doing a quite nice amount of sales through amazon FBA
All my items until now that I was selling where products already being sold (piggybacking) 

Now I tried selling a new product, one I listed myself, but  exact same product is being sold from other Brand (and brand makes no difference on this product) but im getting no traffic or sales

What am I doing wrong?
How do I get to similar location then same product?
Title: Re: selling on amazon
Post by: metziah on May 04, 2014, 02:51:48 PM
Anyone ever use muli-channel fulfillment?
What are the charges if I were to sell something on eBay and have it fulfilled by Amazon?
Title: Re: selling on amazon
Post by: yossi4k on May 04, 2014, 03:45:28 PM
Anyone ever use muli-channel fulfillment?
What are the charges if I were to sell something on eBay and have it fulfilled by Amazon?
It depends on the weight. A 2 pound item can cost you $6. The best way to see how much it would cost you would be to create a dummy fulfillment order and you will see the charge.
Title: Re: selling on amazon
Post by: metziah on May 04, 2014, 07:48:08 PM

It depends on the weight. A 2 pound item can cost you $6. The best way to see how much it would cost you would be to create a dummy fulfillment order and you will see the charge.
But do they only charge you for shipping or do they charge you a fulfillment fee also?
Title: Re: selling on amazon
Post by: Name Changed on May 04, 2014, 07:53:31 PM
But do they only charge you for shipping or do they charge you a fulfillment fee also?
They charge also a fulfillment fee.

I usually use the 2 day shipping option, rates are good.

Using the standard shipping could take a long time, as they often use smart post.
Title: Re: selling on amazon
Post by: Tzadik Nistar on May 04, 2014, 08:30:06 PM
Im doing a quite nice amount of sales through amazon FBA
All my items until now that I was selling where products already being sold (piggybacking) 

Now I tried selling a new product, one I listed myself, but  exact same product is being sold from other Brand (and brand makes no difference on this product) but im getting no traffic or sales

What am I doing wrong?
How do I get to similar location then same product?
You need to wait and have patience building a new listing could take some time.
You could try getting traffic by using product ads and by getting some customer reviews.
Title: Re: selling on amazon
Post by: ya on May 05, 2014, 02:35:33 PM
Anyone here sell to amazon?
Title: Re: selling on amazon
Post by: ayman on May 05, 2014, 02:37:00 PM
Many ppl here sell on amazon
Title: Re: selling on amazon
Post by: ya on May 05, 2014, 02:37:44 PM
Many ppl here sell on amazon
I said sell TO amazon
Title: Re: selling on amazon
Post by: ayman on May 05, 2014, 02:39:47 PM
My mistake :-[
Title: Re: selling on amazon
Post by: mgarfin on May 05, 2014, 04:37:10 PM
You need to wait and have patience building a new listing could take some time.
You could try getting traffic by using product ads and by getting some customer reviews.


!!!
Title: Re: selling on amazon
Post by: Tzadik Nistar on May 05, 2014, 11:18:50 PM
I said sell TO amazon
I know someone that did and stopped, it could be very difficult to deal with them they cancel orders after you ship and they keep on charging back etc.
Title: Re: selling on amazon
Post by: ya on May 06, 2014, 11:52:03 AM
I know someone that did and stopped, it could be very difficult to deal with them they cancel orders after you ship and they keep on charging back etc.
What do you mean by charging back? They have been asking me to sell to them for awhile but I am not sure its the best idea.
Title: Re: selling on amazon
Post by: Tzadik Nistar on May 06, 2014, 04:54:05 PM
What do you mean by charging back? They have been asking me to sell to them for awhile but I am not sure its the best idea.
They placed orders, after the order shipped they canceled them and charged back for shipping canceled orders.
Title: Re: selling on amazon
Post by: ilherman on May 06, 2014, 06:30:33 PM
And they force you to take customer returns... They think they own the world.
Title: Re: selling on amazon
Post by: Joe4007 on May 06, 2014, 06:47:33 PM
And they force you to take customer returns... They think they own the world.
Well, they kinda do...
Title: Re: selling on amazon
Post by: ya on May 07, 2014, 09:19:46 AM
And they force you to take customer returns... They think they own the world.
How is this different then FBA- They do the same. You have to understand you are selling on their platform.
Title: Re: selling on amazon
Post by: california on May 07, 2014, 10:54:22 AM
How do I remove a review thats about the costumer service and not about the item?
Title: Re: selling on amazon
Post by: yossi4k on May 07, 2014, 02:14:40 PM
How do I remove a review thats about the costumer service and not about the item?
contact seller support
Title: Re: selling on amazon
Post by: dave on May 08, 2014, 03:54:16 PM
any recommendations on cheap product photography?
Title: Re: selling on amazon
Post by: Centurion on May 10, 2014, 11:33:53 PM
any "dont use" programs out of the box for repricing and/or feedback?
Title: Re: selling on amazon
Post by: Centurion on May 10, 2014, 11:35:31 PM
looking for the best software to do asin matching - any ideas?
Title: Re: selling on amazon
Post by: sam123 on May 11, 2014, 08:55:08 AM
Hi

I'm looking for a listing company to list easily on amazon and eBay,
but I wanna hear from experience, not just names thar are out there..
And just a company that charges a flat fee, not by %.
Title: Re: selling on amazon
Post by: Centurion on May 11, 2014, 10:06:53 AM
Hi

I'm looking for a listing company to list easily on amazon and eBay,
but I wanna hear from experience, not just names thar are out there..
And just a company that charges a flat fee, not by %.

can you tell me who "not to use"?
Title: Re: selling on amazon
Post by: Centurion on May 11, 2014, 10:09:06 AM
They charge also a fulfillment fee.

I usually use the 2 day shipping option, rates are good.

Using the standard shipping could take a long time, as they often use smart post.

sure post? innovation mail?
any info on with UK and Germany  accounts?
Title: Re: selling on amazon
Post by: mgarfin on May 11, 2014, 02:59:22 PM
Im trying to understand amazon policy

I solid an item and received after commission and fulfillment  fees $36.57

customer initiated a return so I was charged $42.15

after 45 days that product was not returned to Amazon amazon released to me $36.57

Whats the math here? why do I wind up losing 6$ for nothing?
Title: Re: selling on amazon
Post by: sam123 on May 11, 2014, 03:05:07 PM
They have a refund fee to..
Title: Re: selling on amazon
Post by: ilherman on May 11, 2014, 03:10:22 PM
Im trying to understand amazon policy

I solid an item and received after commission and fulfillment  fees $36.57

customer initiated a return so I was charged $42.15

after 45 days that product was not returned to Amazon amazon released to me $36.57

Whats the math here? why do I wind up losing 6$ for nothing?
Are you sure they charged you $42.15?
Title: Re: selling on amazon
Post by: ilherman on May 11, 2014, 03:10:49 PM
They have a refund fee to..
Correct. But not that much.
Title: Re: selling on amazon
Post by: mgarfin on May 11, 2014, 04:21:21 PM
Are you sure they charged you $42.15?

Yes
Title: Re: selling on amazon
Post by: mgarfin on May 15, 2014, 01:36:23 PM
Im trying to understand amazon policy

I solid an item and received after commission and fulfillment  fees $36.57

customer initiated a return so I was charged $42.15

after 45 days that product was not returned to Amazon amazon released to me $36.57

Whats the math here? why do I wind up losing 6$ for nothing?

So I opened a case to get an explanation and it took them a week to answer and don't get it

Amazon May 15, 2014 10:01 AM
Greetings,

We are contacting you regarding the refund and reimbursement on the order: 113-xxxxxxx-xxxxxxx.

On Mar 11, 2014, you were paid $36.57 for ASIN B00XXXXXX as part of order.

On Mar 29, 2014, the buyer requested a refund, and your account was debited the net amount of $42.15.

The difference of $5.58 in the above two transactions is the result of the FBA fulfillment fees not being refunded to your account. In this case the following fulfillment fees:

Order Handling fee: $1.00
Pick & Pack fee: $1.02
Weight Handling fee: $2.12
Total fulfillment fees: $4.14

We also charge the applicable refund administration fee to your account when processing a refund. You were charged a refund administration fee of 1.44 on this order.

We also credit the commission charged to you. On this order we credited the commission to you in the amount of $1.44.

All orders on Amazon.com fulfilled through FBA are subject to the following:
Amazon.com's General Returns Policy
http://www.amazon.com/gp/help/customer/display.html/?nodeId=901888#policy

Related FBA Service Terms of the Amazon Services Business Solutions Agreement
https://sellercentral.amazon.com/gp/help/1791#FBA

Amazon's decision to accept or decline a return and determination of the condition of the returned unit is final.

I know that it is disappointing, however, please understand whenever a unit is lost or damaged in the warehouse we consider the unit to be sold and reimburse you exactly the same amount that you would receive if the unit was actually sold.

So this is the reason the FBA selling fees is deducted at the time of creating the reimbursement. This process is completely automated and we are not authorized to make any changes to the system.

Expecting your diligence in understanding Amazon's policies.

Thank you,


Thank you!

Please note: This e-mail was sent from an address that cannot accept incoming e-mail.

Thank you for selling with Amazon,

Dinesh K
Amazon.com Seller Support

Title: Re: selling on amazon
Post by: ya on May 15, 2014, 01:54:12 PM
So I opened a case to get an explanation and it took them a week to answer and don't get it

Amazon May 15, 2014 10:01 AM
Greetings,

We are contacting you regarding the refund and reimbursement on the order: 113-xxxxxxx-xxxxxxx.

On Mar 11, 2014, you were paid $36.57 for ASIN B00XXXXXX as part of order.

On Mar 29, 2014, the buyer requested a refund, and your account was debited the net amount of $42.15.

The difference of $5.58 in the above two transactions is the result of the FBA fulfillment fees not being refunded to your account. In this case the following fulfillment fees:

Order Handling fee: $1.00
Pick & Pack fee: $1.02
Weight Handling fee: $2.12
Total fulfillment fees: $4.14

We also charge the applicable refund administration fee to your account when processing a refund. You were charged a refund administration fee of 1.44 on this order.

We also credit the commission charged to you. On this order we credited the commission to you in the amount of $1.44.

All orders on Amazon.com fulfilled through FBA are subject to the following:
Amazon.com's General Returns Policy
http://www.amazon.com/gp/help/customer/display.html/?nodeId=901888#policy

Related FBA Service Terms of the Amazon Services Business Solutions Agreement
https://sellercentral.amazon.com/gp/help/1791#FBA

Amazon's decision to accept or decline a return and determination of the condition of the returned unit is final.

I know that it is disappointing, however, please understand whenever a unit is lost or damaged in the warehouse we consider the unit to be sold and reimburse you exactly the same amount that you would receive if the unit was actually sold.

So this is the reason the FBA selling fees is deducted at the time of creating the reimbursement. This process is completely automated and we are not authorized to make any changes to the system.

Expecting your diligence in understanding Amazon's policies.

Thank you,


Thank you!

Please note: This e-mail was sent from an address that cannot accept incoming e-mail.

Thank you for selling with Amazon,

Dinesh K
Amazon.com Seller Support


The $5.58 is a non refundable fee.
Title: Re: selling on amazon
Post by: mgarfin on May 15, 2014, 02:22:45 PM
The $5.58 is a non refundable fee.

$5.85 is not a fee its a charge for handling a order

so in the case where order is returned it is understood that amazon dose not need to pay for shipping and return.
But in this case where order was never returned, just buyer clicked saying he wants to return it, I should loos $6 is not right and I don't think sellers are ewer
Title: Re: selling on amazon
Post by: yitzf on May 15, 2014, 03:36:03 PM
Quote
Let Your Customers Add Products Directly from Twitter with #AmazonCart

Amazon’s new feature, #AmazonCart, allows you to promote Amazon listings on Twitter and help drive sales. Customers can add products they see on Twitter to their Amazon.com Shopping Carts without leaving Twitter.

Amazon and Twitter

#AmazonCart is a fun way to engage your customers and help increase your sales conversion, as customers who reply with #AmazonCart in response to your tweet will be one step closer to purchasing.

Here’s how it works:

Promote one of your products with a tweet that includes a link to the product’s detail page on Amazon.com. In your tweet, encourage customers to “reply w/ #AmazonCart to add it.” (In the link, append /?m= followed by your alphanumeric Amazon storefront ID to ensure that customers get the product from you. If you use bit.ly to shorten links to the detail page, the #AmazonCart feature will still work.)
Customers add the product directly to their Amazon.com Shopping Carts simply by replying to the tweet and including the hashtag “#AmazonCart.”
Customers receive a reply tweet and an email confirming the addition to their Shopping Carts, and they can complete checkout on Amazon.com at their convenience.

Visit www.amazon.com/AmazonCart for more details.
Title: Re: selling on amazon
Post by: ya on May 15, 2014, 04:42:50 PM
$5.85 is not a fee its a charge for handling a order

so in the case where order is returned it is understood that amazon dose not need to pay for shipping and return.
But in this case where order was never returned, just buyer clicked saying he wants to return it, I should loos $6 is not right and I don't think sellers are ewer
Handling is a fee. Its Amazons policy alot of things they do is not right but you are selling on their site. I sell some $500 software on Amazon people buy it take the license key then return. Amazon takes it back no problem at my loss. Its the cost of doing business on Amazon.
Title: Re: selling on amazon
Post by: mgarfin on May 15, 2014, 05:33:45 PM
Handling is a fee. Its Amazons policy alot of things they do is not right but you are selling on their site. I sell some $500 software on Amazon people buy it take the license key then return. Amazon takes it back no problem at my loss. Its the cost of doing business on Amazon.

But you wind up paying $5.85 twice, once when order is placed and its deducted from price and second when return is requested.

When there is a return I can understand but when you are refunded as buyer never returned item you should get back what was taken for you.
Title: Re: selling on amazon
Post by: mgarfin on May 16, 2014, 09:57:09 AM
I"ll try explaining a bit better
The item I sold was $47.89, I got $36.57 $7 was commission paid to amazon (15%), and $4 was shipping and handling fees (fulfillment)
When buyer started a return, I was charged $42.15, if item was returned, and I was at fault, I wined up paying $5.58 as get back my product worth $47.89
But in this case where buyer never returned item, after 45 days I got back $36.57
So what did I get in the end
I don't have item worth  $47.89 and paid $7 commission  and $4 was shipping and handling fees (fulfillment) and $5.58

-47.89(item)+36.57(paid)-42.15(charged at return)+36.57(repaid)=(-16.90)
Title: Re: selling on amazon
Post by: ya on May 16, 2014, 12:25:15 PM
I"ll try explaining a bit better
The item I sold was $47.89, I got $36.57 $7 was commission paid to amazon (15%), and $4 was shipping and handling fees (fulfillment)
When buyer started a return, I was charged $42.15, if item was returned, and I was at fault, I wined up paying $5.58 as get back my product worth $47.89
But in this case where buyer never returned item, after 45 days I got back $36.57
So what did I get in the end
I don't have item worth  $47.89 and paid $7 commission  and $4 was shipping and handling fees (fulfillment) and $5.58

-47.89(item)+36.57(paid)-42.15(charged at return)+36.57(repaid)=(-16.90)
HUCA
Title: Re: selling on amazon
Post by: ilherman on May 16, 2014, 12:28:07 PM
HUCA
Why? Isn't he supposed to pay shipping and handling fees, plus the non refundable fulfillment fees, which are about $6 ?
Title: Re: selling on amazon
Post by: ya on May 16, 2014, 12:32:00 PM
Why? Isn't he supposed to pay shipping and handling fees, plus the non refundable fulfillment fees, which are about $6 ?
He is saying he paid $6 twice.
Title: Re: selling on amazon
Post by: ilherman on May 16, 2014, 12:34:50 PM
He is saying he paid $6 twice.
Read again. Not what is saying, read the numbers.
Title: Re: selling on amazon
Post by: mgarfin on May 18, 2014, 02:55:05 PM
This is the latest reply Im giving up it beyond me,

Amazon May 16, 2014 8:19 AM
Greetings from Amazon Seller Support,

Thank you for contacting us in regards to order:

When a full refund is issued for a non-BMVD product, Amazon retains 20% of the original order-related-fees, up to a maximum of $5, for each line item in the refund. This amount is retained as a refund administration fee. We will credit you the amount of the order-related fees originally charged for the item you refunded, minus the refund administration fee.

When a partial refund is issued for a non-BMVD product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refund. Amazon credits you a proportional amount of the referral fee originally charged for the order, based on the percentage of the item price you refunded to the buyer. For partial refunds of Software and Video Games orders, Amazon also retains the variable closing fee. (This fee is waived for Pro Merchants.)

If a refund for single item in an order, Amazon retains no more than $5 as a refund administration fee. If a refund for two different items in an order, Amazon retains up to $5 for each item, for a maximum of $10 as a refund administration fee. Because the formula is applied to each individual line item in a refund, when you refund multiple quantities of a single item, Amazon retains no more than $5 for that line item as a refund administration fee.

Unfortunately per our policy we are not able to offer any reimbursement.

Here is a link to the Refund Credits and Administration Fees:
https://sellercentral.amazon.com/gp/help/21531/ref=ag_21531_cont_19661

I do apologize for any inconvenience this causes you.
Title: Re: selling on amazon
Post by: Centurion on May 20, 2014, 02:53:53 AM
This is the latest reply Im giving up it beyond me,

Amazon May 16, 2014 8:19 AM
Greetings from Amazon Seller Support,

Thank you for contacting us in regards to order: 1xx-78374xx-02978xx.

i would remove this number...
Title: Re: selling on amazon
Post by: ilherman on May 20, 2014, 08:13:29 AM
This is the latest reply Im giving up it beyond me,

Amazon May 16, 2014 8:19 AM
Greetings from Amazon Seller Support,

Thank you for contacting us in regards to order: 1xx-78374xx-02978xx.

i would remove this number...
Huh?
Title: Re: selling on amazon
Post by: ya on May 20, 2014, 08:18:28 AM
Huh?
Dont post an Amazon order number online. Not a good idea to be complaining about selling on Amazon in a public forum.
Title: Re: selling on amazon
Post by: mgarfin on May 20, 2014, 12:39:14 PM
Dont post an Amazon order number online. Not a good idea to be complaining about selling on Amazon in a public forum.

Thank you

Removed it in all other posts forgot in this one

I paged Dan on this, I hope he reads his PM!!!!
Title: Re: selling on amazon
Post by: Dan on May 20, 2014, 12:51:05 PM
Thank you

Removed it in all other posts forgot in this one

I paged Dan on this, I hope he reads his PM!!!!
Please use RTM next time, that's what it's there for.
Title: Re: selling on amazon
Post by: mgarfin on May 26, 2014, 06:23:40 PM
Anyone use this tool/site  www.inventorylab.com  inventory lab
Title: Re: selling on amazon
Post by: lifetimedeals on June 02, 2014, 10:33:34 PM
Does anyone that sells on Amazon use Quick Books for invoices to keep a private company record? if yes is there a way to upload it to QB a quick way not to have to manually input each order in QB, thanks.
Title: Re: selling on amazon
Post by: Joe4007 on June 02, 2014, 11:21:42 PM
Does anyone that sells on Amazon use Quick Books for invoices to keep a private company record? if yes is there a way to upload it to QB a quick way not to have to manually input each order in QB, thanks.
I use QB to keep track of Amazon sales. Though I don't do an invoice for each and every sale so I can't help you there. I just do one sales receipt for every batch i.e. every time Amazon transfers money.
Title: Re: selling on amazon
Post by: notanonymous on June 02, 2014, 11:27:21 PM
Does anyone that sells on Amazon use Quick Books for invoices to keep a private company record? if yes is there a way to upload it to QB a quick way not to have to manually input each order in QB, thanks.
giyf...
one of many options...
www.webgility.com/marketplaces/quickbooks-integration-amazon.php?gclid=CLbI3J3h3L4CFVBsfgodgaQAcA
Title: Re: selling on amazon
Post by: Centurion on June 05, 2014, 11:53:05 PM
Look up t-hub
It seems to be a great method
Title: Re: selling on amazon
Post by: metziah on June 06, 2014, 01:55:25 AM
Need some ideas here.....
I sent in a shipment to FBA, a total of 150 units. They lost everything. I was very happy until I saw that the amount they reimbursed me was less then what it was selling for on amazon. They refunded me for the amount that it was available from non FBA sellers. When it is actually being sold for $12 more with FBA. I sent they an email to ask them to reconsider, but to no avail.
The amount they gave me is much less then what I paid myself for them.
Anybody has any ideas what to do next?
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:03:46 AM
Tell them that it cost you more, they'll ask you for the invoice as proof and pay you the rest.
Title: Re: selling on amazon
Post by: metziah on June 06, 2014, 02:08:06 AM
Are you saying this from experience?
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:09:06 AM
From friends experience..
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 02:20:08 AM
Tell them that it cost you more, they'll ask you for the invoice as proof and pay you the rest.
+1
Title: Re: selling on amazon
Post by: Name Changed on June 06, 2014, 02:23:26 AM
Tell them that it cost you more, they'll ask you for the invoice as proof and pay you the rest.
+1

Likely that should work.

Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:26:26 AM
Anybody here has 2 amazon selling accounts?
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 02:28:51 AM
Anybody here has 2 amazon selling accounts?
Yes.
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:30:40 AM
Instructions please?
Extra Corp, bank account, name, address, Internet connection??
Title: Re: selling on amazon
Post by: Name Changed on June 06, 2014, 02:33:04 AM
Instructions please?
Extra Corp, bank account, name, address, Internet connection??
Everything gotta be different.

Different computer, IP, name, bank account ect.

Not worth having your accounts links
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 02:33:48 AM
Instructions please?
Extra Corp, bank account, name, address, Internet connection??
Exactly. As it would be 2 different people. And I of course never open up both accounts from the same computer/internet.
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:37:13 AM
Thanks

The Corp itself can't be registered on my name? When opening the amazon account I have to put a name of an individual or the business name/Corp is anough?
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 02:40:02 AM
Don't remember.
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:41:53 AM
Don't remember.
me to.. That's why I'm asking.
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 02:45:37 AM
By me the 2 businesses are registered to 2 different people.
 
Always better safe than sorry.
Title: Re: selling on amazon
Post by: sam123 on June 06, 2014, 02:47:55 AM
It's 2 corporations, or selling on there own names?
Title: Re: selling on amazon
Post by: ilherman on June 06, 2014, 03:01:58 AM
It's 2 corporations, or selling on there own names?
huh? 2 corporations.
Title: Re: selling on amazon
Post by: Emkay on June 06, 2014, 04:49:11 PM
Is there a way to see the biggest stores on amazon?
Title: Re: selling on amazon
Post by: Emkay on June 08, 2014, 09:00:32 AM
Is there a way to see the biggest stores on amazon?
bump
Or is there a way to see a list of stores or search for a particular one?
Title: Re: selling on amazon
Post by: Joe4007 on June 08, 2014, 09:13:36 AM
or search for a particular one?
Just do a Google search.
Title: Re: selling on amazon
Post by: Emkay on June 08, 2014, 09:30:20 AM
Just do a Google search.
did that but its not doing what I want
Title: Re: selling on amazon
Post by: Joe4007 on June 08, 2014, 09:33:56 AM
did that but its not doing what I want
Works for me. Maybe try and add "Amazon.com at a glance".
Title: Re: selling on amazon
Post by: ya on June 09, 2014, 02:37:57 PM
Exactly. As it would be 2 different people. And I of course never open up both accounts from the same computer/internet.
Very risky. If they catch you they will close both down with pretty much 0% chance of getting any reopen.
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 01:26:16 AM
Not understanding, what is the big deal?
Title: Re: selling on amazon
Post by: Joe4007 on June 10, 2014, 02:16:02 AM
Not understanding, what is the big deal?
You're referring to?
Title: Re: selling on amazon
Post by: Joe4007 on June 10, 2014, 02:20:36 AM
Strange story; Amazon closed a cycle as usual (bi-weekly), and then after a day it closed again with another settlement like nothing has happened a day before.

Anyone ever experienced this? Cause?
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 02:32:53 AM
You're referring to?
Sorry, this:
Very risky. If they catch you they will close both down with pretty much 0% chance of getting any reopen.
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 02:33:35 AM
Strange story; Amazon closed a cycle as usual (bi-weekly), and then after a day it closed again with another settlement like nothing has happened a day before.

Anyone ever experienced this? Cause?
I had them close a cycle early on me one week, dunno why and it was a 1 time aberration.
Title: Re: selling on amazon
Post by: Joe4007 on June 10, 2014, 02:38:28 AM
Sorry, this:
Well, that's what I thought, but then I don't understand your question:
Not understanding, what is the big deal?
What's the big deal?! I beg your pardon?!
Title: Re: selling on amazon
Post by: WAM on June 10, 2014, 02:45:14 AM
Well, that's what I thought, but then I don't understand your question:What's the big deal?! I beg your pardon?!
I think s/he is asking why Amazon cares, not what's the big deal if you're accounts are closed.
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 02:46:52 AM
I think s/he is asking why Amazon cares, not what's the big deal if you're accounts are closed.
he, and bingo!
Title: Re: selling on amazon
Post by: Joe4007 on June 10, 2014, 02:50:57 AM
I think s/he is asking why Amazon cares, not what's the big deal if you're accounts are closed.
he, and bingo!
Ah. Now that makes much more sense.

I'm not working at Amazon, but I think it's quite simple why they don't want it. It's the same reason sellers DO want it...
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 10:45:50 AM
Why as a buyer would I want the same person to be able to operate two stores with Amazon?
Title: Re: selling on amazon
Post by: moshe_m on June 10, 2014, 10:57:42 AM
Yes I had the same thing like 2 weeks ago
Title: Re: selling on amazon
Post by: Joe4007 on June 10, 2014, 11:00:42 AM
Why as a buyer would I want the same person to be able to operate two stores with Amazon?
Are we saying the same thing?
Yes I had the same thing like 2 weeks ago
Yup. Was on 05/29.
Title: Re: selling on amazon
Post by: ayman on June 10, 2014, 11:03:11 AM
sorry misread your comment.
Title: Re: selling on amazon
Post by: Emkay on June 10, 2014, 11:15:02 AM
Is the current Ritz camera deal +rebate worth it for resale on Amazon, even with the upc removed?
Title: Re: selling on amazon
Post by: yakov116 on June 10, 2014, 11:41:25 AM
Is the current Ritz camera deal +rebate worth it for resale on Amazon, even with the upc removed?
I sold my printer for 139 on eBay and my paper for 25. So I paid about 50 for the camera.
I think it makes it a deal
Title: Re: selling on amazon
Post by: Emkay on June 10, 2014, 12:07:31 PM
I sold my printer for 139 on eBay and my paper for 25. So I paid about 50 for the camera.
I think it makes it a deal
I'm looking to sell all of them. And more than one of each
Title: Re: selling on amazon
Post by: yakov116 on June 10, 2014, 12:13:53 PM
I'm looking to sell all of them. And more than one of each
I also sold more than one of each. Why would selling a few of them make a difference?
Just a small note; the printer weighs 54 pounds.
Title: Re: selling on amazon
Post by: Emkay on June 10, 2014, 12:15:36 PM
I also sold more than one of each. Why would selling a few of them make a difference?
Just a small note; the printer weighs 54 pounds.
how much was shipping for the printer?
Title: Re: selling on amazon
Post by: yakov116 on June 10, 2014, 12:21:18 PM
how much was shipping for the printer?
It really depends on where you are shipping to. I did it through eBay/paypal shipping so I got a 20% discount on UPS and it was $25-$30. I don't know how amazon shipping works.
Title: Re: selling on amazon
Post by: yakov116 on June 10, 2014, 12:22:28 PM
how much was shipping for the printer?
Also the size is 24/20/18 not small at all.
Title: Re: selling on amazon
Post by: ya on June 10, 2014, 01:01:49 PM
Ah. Now that makes much more sense.

I'm not working at Amazon, but I think it's quite simple why they don't want it. It's the same reason sellers DO want it...
different product lines... Many reasons why a seller wants more then 1 account.
Title: Re: selling on amazon
Post by: metziah on June 10, 2014, 08:45:57 PM

Are we saying the same thing?Yup. Was on 05/29.
Me too. Very weird.
Title: Re: selling on amazon
Post by: Name Changed on June 10, 2014, 08:56:54 PM
Me too. Very weird.
Same here
Title: Re: selling on amazon
Post by: Saver2000 on June 10, 2014, 09:00:09 PM
It really depends on where you are shipping to. I did it through eBay/paypal shipping so I got a 20% discount on UPS and it was $25-$30. I don't know how amazon shipping works.
You mean USPS I'm assuming. . . .?
Title: Re: selling on amazon
Post by: yakov116 on June 10, 2014, 09:58:53 PM
You mean USPS I'm assuming. . . .?
No I mean UPS
Title: Re: selling on amazon
Post by: Zevwolf on June 13, 2014, 02:41:09 PM
Any idea why the buy box of ASIN# B0015VM60U and B007AW55MO are from sellers that are not fulfillable by amazon and are much more expensive? Till yesterday  it wasn't like that.
Title: Re: selling on amazon
Post by: ilherman on June 13, 2014, 03:24:49 PM
Any idea why the buy box of ASIN# B0015VM60U and B007AW55MO are from sellers that are not fulfillable by amazon and are much more expensive? Till yesterday  it wasn't like that.
FBA is $5 and non a FBA is $2, simple.
Title: Re: selling on amazon
Post by: Zevwolf on June 13, 2014, 03:33:16 PM
Its 2 plus 4.95 shipping.
Title: Re: selling on amazon
Post by: ilherman on June 13, 2014, 03:38:22 PM
Its 2 plus 4.95 shipping.
FBA also charges for shipping.
Title: Re: selling on amazon
Post by: Zevwolf on June 13, 2014, 03:52:50 PM
It never works like that, you can check all over amazon if the not FBA seller is the same price or even a little cheaper with free shiping than the FBA then the FBA gets the buy box, and on this listing for the last few months till yesterday the FBA had the buy box so something happened I don't understand.
Title: Re: selling on amazon
Post by: metziah on June 13, 2014, 03:56:01 PM
Well the FBA guy still does have the bb
Title: Re: selling on amazon
Post by: mgarfin on June 15, 2014, 03:54:18 PM
Any idea why the buy box of ASIN# B0015VM60U and B007AW55MO are from sellers that are not fulfillable by amazon and are much more expensive? Till yesterday  it wasn't like that.

ATM FBA id holding BB
Title: Re: selling on amazon
Post by: Zevwolf on June 15, 2014, 08:38:06 PM
?
Title: Re: selling on amazon
Post by: metziah on June 17, 2014, 01:23:33 AM
Is there anyway to see the total amount paid for selling fees/FBA fees for a specific ASIN for a specific time period ie. monthly?
I am trying to figure my net income after deducting CGS from net sales and selling costs  from gross profit.
Title: Re: selling on amazon
Post by: metziah on June 19, 2014, 12:51:32 AM
I purchased products to sell that already had someone else's asin stickers on them. I need to do my own stickering, but would rather have Amazon do it for the fee. Is it an issue if I send them products with someone else's stickers on it and request them to put my stickers on top of that one?
Title: Re: selling on amazon
Post by: ilherman on June 19, 2014, 12:53:46 AM
I purchased products to sell that already had someone else's asin stickers on them. I need to do my own stickering, but would rather have Amazon do it for the fee. Is it an issue if I send them products with someone else's stickers on it and request them to put my stickers on top of that one?
They would probably wanna see the UPC associated with the product?
Title: Re: selling on amazon
Post by: metziah on June 19, 2014, 01:07:30 AM
that's what I figured. The'd p;robably think it's weird someone's ASIN stickers.....
Title: Re: selling on amazon
Post by: ilherman on June 19, 2014, 01:10:57 AM
that's what I figured. The'd p;robably think it's weird someone's ASIN stickers.....
Don't think that would bother them as much as they can't verify the product. Just label them..
Title: Re: selling on amazon
Post by: mgarfin on June 19, 2014, 05:37:48 PM
Talking about UPC, do labeled products still need UPC? or my Q goes like when do we use UPC we pick up on ebay and when do we use just labels?
Title: Re: selling on amazon
Post by: Newcc on June 25, 2014, 12:32:59 AM
You need to wait and have patience building a new listing could take some time.
You could try getting traffic by using product ads and by getting some customer reviews.

Yup on new branded items it's all about product reviews.

does anyone have some good ideas for getting more reviews other then the classic "get your friends" which gets old quick? This could be very helpful for sellers selling their own items... this could get interesting.
Title: Re: selling on amazon
Post by: juvy on June 25, 2014, 04:59:04 PM
to get more reviews, you must  request Amazon reviews through  newsletter and social media.
Title: Re: selling on amazon
Post by: etech0 on June 27, 2014, 11:18:32 AM
A long time ago I created 2 amazon shipments and printed labels, and then never ended up sending the items. Now I have another thing I want to sell as well. Can I cancel the old shipments and send everything together?
I'm having trouble understanding the selling website.
Thanks for your help
Title: Re: selling on amazon
Post by: incendia on June 27, 2014, 11:29:53 AM
A long time ago I created 2 amazon shipments and printed labels, and then never ended up sending the items. Now I have another thing I want to sell as well. Can I cancel the old shipments and send everything together?
I'm having trouble understanding the selling website.
Thanks for your help

I think you only have 24 hrs to cancel the shipping label

The labels are shipment specific
Title: Re: selling on amazon
Post by: etech0 on June 27, 2014, 11:31:31 AM
I think you only have 24 hrs to cancel the shipping label

The labels are shipment specific
Shoot. So I should find the old labels and send the items separately?
Title: Re: selling on amazon
Post by: incendia on June 27, 2014, 11:54:31 AM
Shoot. So I should find the old labels and send the items separately?

You can't just add items to a shipping plan,

You should be able to print the labels from Amazon
Title: Re: selling on amazon
Post by: etech0 on June 27, 2014, 11:56:12 AM
You can't just add items to a shipping plan,

You should be able to print the labels from Amazon
okay thanks
Title: Re: selling on amazon
Post by: ya on June 27, 2014, 12:44:42 PM
to get more reviews, you must  request Amazon reviews through  newsletter and social media.
Look at Amazon Vine.
Title: Re: selling on amazon
Post by: Joe4007 on June 27, 2014, 02:06:40 PM
Look at Amazon Vine.
They charge $2000 per item to be reviewed
Title: Re: selling on amazon
Post by: ya on June 27, 2014, 02:39:39 PM

Correct. Depending on the situation it may be worth the 2k.
Title: Re: selling on amazon
Post by: Tzadik Nistar on June 27, 2014, 02:47:21 PM
Correct. Depending on the situation it may be worth the 2k.
why in the world should you pay 2k
You could just contact some vine members and top reviewers and ask them to review your items for free.
Title: Re: selling on amazon
Post by: sam123 on June 27, 2014, 02:50:12 PM
http://howtogetamazonreviews.com
Title: Re: selling on amazon
Post by: Zevwolf on June 27, 2014, 03:19:21 PM
I sold something FBA commingeld inventory and there was complains the it was not the real brand , and amazon banned me from selling this item. Is there anyway to convince amazon that it was not my produces? Anyone with experience?
Title: Re: selling on amazon
Post by: Ergel on June 27, 2014, 03:22:29 PM
I sold something FBA commingeld inventory and there was complains the it was not the real brand , and amazon banned me from selling this item. Is there anyway to convince amazon that it was not my produces? Anyone with experience?
Good luck. Makes no sense but Amazon does whatever they want. Almost impossible to get them to reconsider
Title: Re: selling on amazon
Post by: ya on June 27, 2014, 06:16:01 PM
why in the world should you pay 2k
You could just contact some vine members and top reviewers and ask them to review your items for free.
You can also drive to the customers house to deliver the item instead of paying UPS to do it.
Title: Re: selling on amazon
Post by: ya on June 27, 2014, 06:18:09 PM
Good luck. Makes no sense but Amazon does whatever they want. Almost impossible to get them to reconsider
Once your banned its really hard to get them to reconsider but its strange that they banned you. They are usually very lenient on orders that have commingled products.
Title: Re: selling on amazon
Post by: ueaiouioei on June 27, 2014, 07:57:23 PM
Good luck. Makes no sense but Amazon does whatever they want. Almost impossible to get them to reconsider

Unless you really screwed up it's possible to get it reinstated. Be persistent. Email them like every 3 days nicely explaining what happened. Also you can try emailing jeff@amazon.com, those used to go to Jeff Bezos directly but now there is a different dep't that handles his emails. All you need is one person at Amazon to see the error of their ways and reinstate you. Same concept as a HUCA.
Title: Re: selling on amazon
Post by: ueaiouioei on June 29, 2014, 03:31:34 PM
Just wondering if any of these sellers follow this thread?
satisfaction4u
harmony direct
bluespring
global supplies
galactic deals, llc
the fleafighters
price cellar
Jax Liquidators
Title: Re: selling on amazon
Post by: Zevwolf on June 30, 2014, 05:13:23 PM
How long does it take to become a featured merchand? Is there any way to speed up the process?
Title: Re: selling on amazon
Post by: Name Changed on June 30, 2014, 11:29:13 PM
How long does it take to become a featured merchand? Is there any way to speed up the process?
Takes time, transaction volume, low defect rate.

Amazon does not say what the requirements are, but just keep up sales, and low defect rate, in a matter of time you'll come featured.
Title: Re: selling on amazon
Post by: Newcc on July 01, 2014, 11:15:50 PM
Once your banned its really hard to get them to reconsider but its strange that they banned you. They are usually very lenient on orders that have commingled products.
Yup, their pretty tough.
Title: Re: selling on amazon
Post by: MenachemS on July 02, 2014, 07:32:05 PM
Public Service Announcement:

I developed a program to retrieve product information (including their prices, rank and amount of sellers) from Amazon.

I can retrieve all products that meet any specific criteria. That could include any specific search term or criteria (like all products from a specific manufacturer).

PM me for more details.
Title: Re: selling on amazon
Post by: MenachemS on July 02, 2014, 07:52:47 PM
If you want you can give me a list of inventory from the wholesaler and I can filter based on information retrieved from amazon. E.X. All products that you will be making 20% margin.
Title: Re: selling on amazon
Post by: lifetimedeals on July 03, 2014, 12:17:34 PM
Anybody know of a program I can buy that will pull the orders from Amazon and invoice it into Quick Books Automatically ?
Title: Re: selling on amazon
Post by: pear on July 04, 2014, 10:09:52 AM
I made a couple of returns this month on amazon , And got an email that my acct was closed due to terms and conditions ,Any way I can reopen the acct.?
Title: Re: selling on amazon
Post by: ueaiouioei on July 04, 2014, 11:11:57 AM
I made a couple of returns this month on amazon , And got an email that my acct was closed due to terms and conditions ,Any way I can reopen the acct.?

Are you referring to a seller account or your regular amazon purchasing account?
Title: Re: selling on amazon
Post by: Name Changed on July 04, 2014, 11:42:05 AM
I made a couple of returns this month on amazon , And got an email that my acct was closed due to terms and conditions ,Any way I can reopen the acct.?
If you were a buyer, I am happy to hear that Amazon is cracking down on returns. Us sellers (in this thread) get killed from returns.
Title: Re: selling on amazon
Post by: Jkhein on July 04, 2014, 02:04:34 PM
If you were a buyer, I am happy to hear that Amazon is cracking down on returns. Us sellers (in this thread) get killed from returns.
it's not different then any other store though. Returns are never good for sellers.
Title: Re: selling on amazon
Post by: ueaiouioei on July 04, 2014, 03:20:56 PM
it's not different then any other store though. Returns are never good for sellers.

True.  But since Amazon is so customer centric people tend to take advantage and feel like ordering and returning without a second thought. I'm glad Amazon does some things to protect their sellers. Now if someone would just open 2-3 A-Z's in a month and then get shut down I'd be really happy.
Title: Re: selling on amazon
Post by: mlomni on July 08, 2014, 09:24:05 AM
Amazon is introducing "Amazon Pages, It is a new program that enables you to create your own branded page at amazon.com"
You can win a Fire TV when you create your free page.

This is for sellers using the Amazon Vendor Central platform. I do not know if this offer is for retailers. 
Title: Re: selling on amazon
Post by: Zevwolf on July 08, 2014, 09:25:38 AM
Anywhere to see the the history of the rank of a item on amazon?
Title: Re: selling on amazon
Post by: mayhemmoney on July 08, 2014, 05:49:24 PM
Yes, selling in amazon would totally bring you a good money but it depends on how you put your store.
Title: Re: selling on amazon
Post by: Newcc on July 08, 2014, 10:07:30 PM
This is done on a lot of forum so I figure maybe we can do it here and everyone can gain to get product reviews.

If you can review items or if you need your items reviews please PM me, we can all gain from this if done right.
Title: Re: selling on amazon
Post by: Tzadik Nistar on July 08, 2014, 10:46:01 PM
I tried doing it here on the forums in the favor's thread,  sent some people samples a while ago but never got the reviews.
Title: Re: selling on amazon
Post by: Newcc on July 08, 2014, 10:55:09 PM
Shame.  I'm in if you need pm me.
Title: Re: selling on amazon
Post by: MenachemS on July 09, 2014, 12:18:38 AM
I'm a developer and I'm working on a comprehensive <i>product</i> that will do the research and report which products are most worthwhile to invest in.

My question to you sellers is: how do you usually go about purchasing wholesale and what features would you suggest for this product.

I will offer free use of the program to those that suggest useful features.
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 12:35:59 AM
I'm a developer and I'm working on a comprehensive <i>product</i> that will do the research and report which products are most worthwhile to invest in.

My question to you sellers is: how do you usually go about purchasing wholesale and what features would you suggest for this product.

I will offer free use of the program to those that suggest useful features.
Depends on a lot of things. But I find in most cases Good direct supply Connections are most important, I wonder if that's something you can include.
Title: Re: selling on amazon
Post by: ueaiouioei on July 09, 2014, 10:01:25 AM
This is done on a lot of forum so I figure maybe we can do it here and everyone can gain to get product reviews.

If you can review items or if you need your items reviews please PM me, we can all gain from this if done right.

Count me in. I can review things for you.
Title: Re: selling on amazon
Post by: ya on July 09, 2014, 02:09:56 PM
anybody use this? http://feedbacksmanager.com/
Title: Re: selling on amazon
Post by: ya on July 09, 2014, 02:54:39 PM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?
Title: Re: selling on amazon
Post by: ilherman on July 09, 2014, 02:57:06 PM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?
Yes. Not me.
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 02:59:50 PM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?
Yes I know some people who have, they're pretty vicious with these things.
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 03:00:34 PM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?
Have you used this? there a re a lot of these systems out there, I wonder how this one compares.
Title: Re: selling on amazon
Post by: ya on July 09, 2014, 03:03:57 PM
Yes I know some people who have, they're pretty vicious with these things.
any more details?
Title: Re: selling on amazon
Post by: ya on July 09, 2014, 03:05:32 PM
Have you used this? there a re a lot of these systems out there, I wonder how this one compares.
Having a 3rd party send emails is pretty basic. Why not support a frum guy? Though if anyone has some insight on conversion rates that would be great.
Title: Re: selling on amazon
Post by: Name Changed on July 09, 2014, 04:35:59 PM
anybody use this? http://feedbacksmanager.com/
I use their program https://refundsmanager.com/ (Jewish company)
Title: Re: selling on amazon
Post by: ueaiouioei on July 09, 2014, 04:53:06 PM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?

I know someone who was. Took about a month but they reinstated him. Just be persistent even if they tell you there is nothing to do.
email seller-performance@amazon.com
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 08:56:43 PM
Questions, do any of you sell products that you are the only seller on or are do you sell products which have competing sellers?
Title: Re: selling on amazon
Post by: ilherman on July 09, 2014, 09:03:22 PM
Questions, do any of you sell products that you are the only seller on or are do you sell products which have competing sellers?
I have 1 product where I am the exclusive seller.
Title: Re: selling on amazon
Post by: ya on July 09, 2014, 09:10:49 PM
I use their program https://refundsmanager.com/ (Jewish company)
and how is?
Title: Re: selling on amazon
Post by: Tzadik Nistar on July 09, 2014, 10:30:25 PM
I used refundsmanager for just about a week opened just like 5-6 cases, and got a policy violation
Title: Re: selling on amazon
Post by: ueaiouioei on July 09, 2014, 10:38:45 PM
Questions, do any of you sell products that you are the only seller on or are do you sell products which have competing sellers?

Only competing. Nothing exclusive.
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 11:02:06 PM
I have 1 product where I am the exclusive seller.
Do you invest in product reviews on that item or you just leave as is?

Only competing. Nothing exclusive.
Thanks
Title: Re: selling on amazon
Post by: Name Changed on July 09, 2014, 11:03:07 PM
I used refundsmanager for just about a week opened just like 5-6 cases, and got a policy violation
Policy Violation for what?

I have my account set up not to open cases automatically.

and how is?
The software is powerful. It picks up on refunds, and reimbursements that Amazon is responsible for.

I happen to be very on top of it without the software. I keep track of every refund, and follow thru that the item is either returned to me, or I am reimbursed (I'm selling higher end items)
Title: Re: selling on amazon
Post by: ilherman on July 09, 2014, 11:04:20 PM
Do you invest in product reviews on that item or you just leave as is?
Thanks
Its a very good item. I get reviews from random buyers. Though it's not a new product, they sell it in a lot local stores, I just have the exclusive on Amazon.
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 11:08:34 PM
Its a very good item. I get reviews from random buyers. Though it's not a new product, they sell it in a lot local stores, I just have the exclusive on Amazon.
Very cool
Title: Re: selling on amazon
Post by: Yehuda57 on July 09, 2014, 11:11:28 PM
Count me in. I can review things for you.
Me too. I don't need reviews, but I'd still be happy to write them.
Title: Re: selling on amazon
Post by: Zevwolf on July 09, 2014, 11:30:35 PM
Is it possible to setup your inventory page  in a order that I want?
Title: Re: selling on amazon
Post by: Newcc on July 09, 2014, 11:35:39 PM
Me too. I don't need reviews, but I'd still be happy to write them.
Awesome, can I PM you details?
Title: Re: selling on amazon
Post by: Yehuda57 on July 09, 2014, 11:36:13 PM
Awesome, can I PM you details?
Sure
Title: Re: selling on amazon
Post by: Newcc on July 11, 2014, 12:25:39 PM
Sure
Thanks mate, I'm actually a little surprised that this thread isn't busy, there are so many guys doing this in our communities and we can all help each other so much, why is this thread so quiet?
Title: Re: selling on amazon
Post by: ueaiouioei on July 13, 2014, 10:23:55 PM
Thanks mate, I'm actually a little surprised that this thread isn't busy, there are so many guys doing this in our communities and we can all help each other so much, why is this thread so quiet?

I think the nature of doing business on Amazon is so competitive, even within a community like ours people are reluctant to talk about anything tachlis. Just conjecture. I'd be glad to see this thread take off a bit more.
Title: Re: selling on amazon
Post by: Name Changed on July 13, 2014, 11:33:44 PM
I think the nature of doing business on Amazon is so competitive, even within a community like ours people are reluctant to talk about anything tachlis. Just conjecture. I'd be glad to see this thread take off a bit more.
True. Selling on Amazon is very aggressive. On a lot of items profit lines are very slim, ect...

But its really all the one above that will control how much you will sell / make. I see it all the time, I could be competing with other sellers, and my stock or their stock could sell faster even if our prices are the same, and have equal rights to the buy box ...
Title: Re: selling on amazon
Post by: ueaiouioei on July 14, 2014, 08:41:25 AM
True. Selling on Amazon is very aggressive. On a lot of items profit lines are very slim, ect...

But its really all the one above that will control how much you will sell / make. I see it all the time, I could be competing with other sellers, and my stock or their stock could sell faster even if our prices are the same, and have equal rights to the buy box ...

ok, so you start :P 

1) What's you business model?
2) How do you find stock?
3) What sort of automation/order management do you use?
4) What's your average/target profit margin?
Title: Re: selling on amazon
Post by: EMCC on July 14, 2014, 08:52:52 AM
Anybody ever get thrown off Amazon or thrown off a specific listing - by Amazon claiming the product is a replica but its actually a genuine product?
Me, Bose headphones. Blocked me and my family forever.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 08:55:35 AM
Me, Bose headphones. Blocked me and my family forever.
Have you treid showing them proof that they are genuine?
Title: Re: selling on amazon
Post by: EMCC on July 14, 2014, 09:07:07 AM
Have you treid showing them proof that they are genuine?
I tried everything.
Title: Re: selling on amazon
Post by: ilherman on July 14, 2014, 09:10:23 AM
The guy in my case even had the receipts from the manufacturer, he sent if to them and nothing helped.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 10:37:17 AM
The guy in my case even had the receipts from the manufacturer, he sent if to them and nothing helped.
Did the products have S/N? Did they match the ones on the invoice?
Title: Re: selling on amazon
Post by: ilherman on July 14, 2014, 11:23:04 AM
Did the products have S/N? Did they match the ones on the invoice?
Yes and yes, he is a very big seller and he has his own rep who he always deals with and she couldn't help him  >:( Sometimes they stink.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 11:26:21 AM
Yes and yes, he is a very big seller and he has his own rep who he always deals with and she couldn't help him  >:( Sometimes they stink.
Amazon is in the business to make money they wouldn't just shut down a large seller if he had proof they were genuine. I am assuming it wasnt just black and white. By very big you mean $10 million plus? $50 million plus a year?
Title: Re: selling on amazon
Post by: ilherman on July 14, 2014, 11:30:59 AM
Amazon is in the business to make money they wouldn't just shut down a large seller if he had proof they were genuine. I am assuming it wasnt just black and white. By very big you mean $10 million plus? $50 million plus a year?
His weekly statement closes by about $180,000. It was black and white. The customers were complaining so they claimed that there is nothing they can do. (they didn't shut the account, they just restricted that item)
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 11:34:33 AM
His weekly statement closes by about $180,000. It was black and white. The customers were complaining so they claimed that there is nothing they can do. (they didn't shut the account, they just restricted that item)
oh just that item... that's different. To many customers complaining regardless of the issue they will block you for that listing and that makes sense.
Title: Re: selling on amazon
Post by: Name Changed on July 14, 2014, 11:37:35 AM
oh just that item... that's different. Too many customers complaining regardless of the issue they will block you for that listing and that makes sense.
+1

They have limited a lot if items for this reasons. Samsung Cell phones as an example. Items that there are a lot of fake ones on the market, they usually want to see that you are an official reseller of the company in order to sell those brand items.

Title: Re: selling on amazon
Post by: ilherman on July 14, 2014, 11:51:12 AM
+1

They have limited a lot if items for this reasons. Samsung Cell phones as an example. Items that there are a lot of fake ones on the market, they usually want to see that you are an official reseller of the company in order to sell those brand items.
They did not restrict the item for all the sellers, just for him. And he had proof from the manufacturer that its authentic. It was a hand made thing, and of course you can't make every item look the same, so when people got the item and it looked different from the one they saw before they called in complaining that its counterfeit.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 12:00:31 PM
They did not restrict the item for all the sellers, just for him. And he had proof from the manufacturer that its authentic. It was a hand made thing, and of course you can't make every item look the same, so when people got the item and it looked different from the one they saw before they called in complaining that its counterfeit.
They compare the % of complaints to the other sellers of the same item. I assume his was way higher.
Title: Re: selling on amazon
Post by: Yehuda57 on July 14, 2014, 12:41:37 PM
They compare the % of complaints to the other sellers of the same item. I assume his was way higher.

AFAIK If you have a >1% defect rate on a product, you will be removed.

Even if you can get the feedback that used the words "fake" or the like removed, and lower the defect rate, it likely will not help to get back on.
Title: Re: selling on amazon
Post by: ueaiouioei on July 14, 2014, 01:56:31 PM
I would highly recommend the book recently written about Amazon and Jeff Bezos: The Everything Store: Jeff Bezos and the Age of Amazon. It really puts all of Amazon's policies and obsessions into context.

They are a customer-centric operation, end of story. If something will make their customers happy they do it. If something upsets their customers they will terminate it with such viciousness it'll make you head spin. The amount of money they make is almost irrelevant in their decision making.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 02:12:38 PM
I would highly recommend the book recently written about Amazon and Jeff Bezos: The Everything Store: Jeff Bezos and the Age of Amazon. It really puts all of Amazon's policies and obsessions into context.

They are a customer-centric operation, end of story. If something will make their customers happy they do it. If something upsets their customers they will terminate it with such viciousness it'll make you head spin. The amount of money they make is almost irrelevant in their decision making.
The amount of money they make is very relevant to their decision making. (they are not closing down a $100million account because 1 person complained) They are only customer centric because being customer centric makes them money. They are in the business to make money not to save you money.
Title: Re: selling on amazon
Post by: ueaiouioei on July 14, 2014, 03:14:27 PM
The amount of money they make is very relevant to their decision making. (they are not closing down a $100million account because 1 person complained) They are only customer centric because being customer centric makes them money. They are in the business to make money not to save you money.

Very very long term they're in it to make money but in the day to day decision making that is not what influences them. Read the book, study Jeff Bezos. He is as unique as they come. Read this excerpt from the book: http://www.businessweek.com/articles/2013-10-10/jeff-bezos-and-the-age-of-amazon-excerpt-from-the-everything-store-by-brad-stone (http://www.businessweek.com/articles/2013-10-10/jeff-bezos-and-the-age-of-amazon-excerpt-from-the-everything-store-by-brad-stone). From the paragraph that starts with
Quote
One of the more memorable escalations occurred in late 2010.
For one customer complaint they won't shut down a $100 million account but for 10 or 20 they probably would. He is pulling the sales industry, screaming and kicking, into the future.

He has an obsession with space travel and has his own space company, Space Origin. I very strongly believe a big driver, for him, in making Amazon successful is to make money to fund space travel.
Title: Re: selling on amazon
Post by: ya on July 14, 2014, 03:19:23 PM
Very very long term they're in it to make money but in the day to day decision making that is not what influences them. Read the book, study Jeff Bezos. He is as unique as they come. Read this excerpt from the book: http://www.businessweek.com/articles/2013-10-10/jeff-bezos-and-the-age-of-amazon-excerpt-from-the-everything-store-by-brad-stone (http://www.businessweek.com/articles/2013-10-10/jeff-bezos-and-the-age-of-amazon-excerpt-from-the-everything-store-by-brad-stone). From the paragraph that starts with  For one customer complaint they won't shut down a $100 million account but for 10 or 20 they probably would. He is pulling the sales industry, screaming and kicking, into the future.

He has an obsession with space travel and has his own space company, Space Origin. I very strongly believe a big driver, for him, in making Amazon successful is to make money to fund space travel.
Read that book a while back. True its the very long term. But they are making decisions now to get there. e.g. if they aren't a customer centric company they will never get there.

Depends on the type of complaints.

Into what he thinks the future is... He very well maybe right but he maybe wrong.
Title: Re: selling on amazon
Post by: Newcc on July 14, 2014, 09:37:44 PM
I think the nature of doing business on Amazon is so competitive, even within a community like ours people are reluctant to talk about anything tachlis. Just conjecture. I'd be glad to see this thread take off a bit more.
I hear ya, it is true that everyone seems to be competing with each other etc. but I think it's a shame that on other random forums one can find everything written out in micro details and here we don't share that much.

Of course I understand that everyone needs to protect their business and there is no need to give out all your information but helpful tips that apply to everyone could be very helpful.

Title: Re: selling on amazon
Post by: avrumy22 on July 15, 2014, 01:39:22 PM
The amount of money they make is very relevant to their decision making. (they are not closing down a $100million account because 1 person complained) They are only customer centric because being customer centric makes them money. They are in the business to make money not to save you money.

-100

I worked for a company that did over $70 million on Amazon in one year and got shut down. Reason? A claim from months back that they never responded to. The CEO of the company called Amazon screaming. They told him they will unfreeze his account when its taken care of. and that was that.
Title: Re: selling on amazon
Post by: ya on July 15, 2014, 01:51:58 PM
-100

I worked for a company that did over $70 million on Amazon in one year and got shut down. Reason? A claim from months back that they never responded to. The CEO of the company called Amazon screaming. They told him they will unfreeze his account when its taken care of. and that was that.
#1 rule on Amazon respond to every email you receive from Amazon.
Title: Re: selling on amazon
Post by: ya on July 17, 2014, 03:41:10 PM
Has anyone ever got their Amazon account shut down and then reopened?

If yes how?
Title: Re: selling on amazon
Post by: KidOOO on July 17, 2014, 03:44:49 PM
Has anyone ever got their Amazon account shut down and then reopened?

If yes how?

Yes. Very hard though, and very rarely successful.

it Involved letters from manufactures/supppliers and lawyers, as well as restriction on ever selling problematic items
Title: Re: selling on amazon
Post by: Super Speed on July 17, 2014, 04:09:22 PM

Has anyone ever got their Amazon account shut down and then reopened?

If yes how?
I have! Although I was a tiny seller, haven't sold too much since then.
Title: Re: selling on amazon
Post by: ueaiouioei on July 17, 2014, 04:14:02 PM
Has anyone ever got their Amazon account shut down and then reopened?

If yes how?

What was the reason it was shut down?
Title: Re: selling on amazon
Post by: Baruch on July 17, 2014, 04:17:01 PM
-100

I worked for a company that did over $70 million on Amazon in one year and got shut down. Reason? A claim from months back that they never responded to. The CEO of the company called Amazon screaming. They told him they will unfreeze his account when its taken care of. and that was that.
Are they nuts?
Title: Re: selling on amazon
Post by: Super Speed on July 17, 2014, 04:27:55 PM

What was the reason it was shut down?
2 A-Z claims filed against me, I believe I won both but still impacted my score.
Title: Re: selling on amazon
Post by: avrumy22 on July 17, 2014, 04:30:44 PM
Are they nuts?

Who's they
Title: Re: selling on amazon
Post by: Emkay on July 17, 2014, 04:52:14 PM
what is the ideal price of products i should be looking to sell as a new seller doing fba? taking into account inventory stocking, returns..
Title: Re: selling on amazon
Post by: ilherman on July 17, 2014, 05:13:09 PM
what is the ideal price of products i should be looking to sell as a new seller doing fba? taking into account inventory stocking, returns..
Returns can be a nightmare when doing FBA. Whenever you buy inventory you have to take in consideration that you'll get returns. So make sure it's worthwhile when buying inventory.
Title: Re: selling on amazon
Post by: Emkay on July 17, 2014, 05:17:27 PM
Returns can be a nightmare when doing FBA. Whenever you buy inventory you have to take in consideration that you'll get returns. So make sure it's worthwhile when buying inventory.
What percentage should I look to be making per item?
Title: Re: selling on amazon
Post by: EMCC on July 17, 2014, 08:37:26 PM
What percentage should I look to be making per item?
Depends on the product.
Title: Re: selling on amazon
Post by: Baruch on July 17, 2014, 08:53:58 PM
Who's they
Amazon
Title: Re: selling on amazon
Post by: Tzadik Nistar on July 17, 2014, 09:08:36 PM
If you could do volume 20% is nice
Title: Re: selling on amazon
Post by: ya on July 18, 2014, 11:09:13 AM
If you could do volume 20% is nice
I assume you mean after all the fees?
Title: Re: selling on amazon
Post by: ya on July 18, 2014, 11:10:05 AM
Yes. Very hard though, and very rarely successful.

it Involved letters from manufactures/supppliers and lawyers, as well as restriction on ever selling problematic items
What was the reason it was closed down?
Title: Re: selling on amazon
Post by: Newcc on July 18, 2014, 06:06:26 PM
Has anyone ever got their Amazon account shut down and then reopened?

If yes how?
What is the reason they closed you down? it makes a difference, I know someone who was shut down because he wasn't license and I know someone who was shut donw because his competition claimed he was selling counterfeit, big difference.   
Title: Re: selling on amazon
Post by: mgarfin on July 21, 2014, 04:06:55 PM
If you could do volume 20% is nice

Did you mean ROI?
Title: Re: selling on amazon
Post by: Tzadik Nistar on July 21, 2014, 04:38:10 PM
Did you mean ROI?
Correct, 20% clean after all fees
Title: Re: selling on amazon
Post by: mgarfin on July 21, 2014, 04:41:39 PM
Correct, 20% clean after all fees

Thanks

I'm using a tool called Inventorylab and it shows you profit and ROI And there is a big difference.
Title: Re: selling on amazon
Post by: Name Changed on July 22, 2014, 09:22:36 AM
Correct, 20% clean after all fees
Obviously depends on the item, but 20% is a pretty high margin.
Title: Re: selling on amazon
Post by: ya on July 22, 2014, 10:23:46 AM
Obviously depends on the item, but 20% is a pretty high margin.
I dont feel that is high. I think its a bit low if anything. Who is paying yourself,returns,customer service etc.
Title: Re: selling on amazon
Post by: Name Changed on July 22, 2014, 12:15:18 PM
I dont feel that is high. I think its a bit low if anything. Who is paying yourself,returns,customer service etc.
As I said it depends on the type of item... How fast they sell, rate of returns, depreciation of returns, ect...
Title: Re: selling on amazon
Post by: mgarfin on July 22, 2014, 02:01:07 PM
Im selling small items with a ROI of 200%, but were talking about $3-10 and on electronics im getting an ROI of 11%.

A lot has to do with volume turnover and prep needed as a 200% ROI making 3$ is not worth if it need a lot of prep or to do your own shipping.
Title: Re: selling on amazon
Post by: Emkay on July 23, 2014, 08:16:14 AM
Other than the set montly fee vs .99 per item, is there any reason to go for a pro account If not selling more than 40 items? Is there better exposure?
Title: Re: selling on amazon
Post by: Name Changed on July 23, 2014, 08:28:26 AM
Other than the set montly fee vs .99 per item, is there any reason to go for a pro account If not selling more than 40 items? Is there better exposure?
No
Title: Re: selling on amazon
Post by: juvy on July 24, 2014, 07:36:43 PM
Amazon is a good place to to buy books. Been buying books for almost two years now.
Title: Re: selling on amazon
Post by: Newcc on July 24, 2014, 10:42:09 PM
Obviously depends on the item, but 20% is a pretty high margin.
I think the it really varies, I know some who work on 3 points and make a klling and some who work on 30 points and go bust, depends on item, demand, your expenses etc.
Title: Re: selling on amazon
Post by: Name Changed on July 25, 2014, 12:15:01 AM
I think the it really varies, I know some who work on 3 points and make a klling and some who work on 30 points and go bust, depends on item, demand, your expenses etc.
Exactly.

I have an item I make 600%, and I have items making 3%.

Title: Re: selling on amazon
Post by: ueaiouioei on July 25, 2014, 04:11:37 PM
If an item is low maintenance (i.e. low return rate and no customer service needed) I'll go down to 3% just keep the cash flow. Higher maintenance items will require a much higher mark up to make it worth dealing with. I generally evaluate each product individually.
Title: Re: selling on amazon
Post by: Newcc on July 25, 2014, 04:18:33 PM
Does anyone know how to find ranking of item of the whole amazon not just it's category?
Title: Re: selling on amazon
Post by: ya on July 25, 2014, 04:46:50 PM
If an item is low maintenance (i.e. low return rate and no customer service needed) I'll go down to 3% just keep the cash flow. Higher maintenance items will require a much higher mark up to make it worth dealing with. I generally evaluate each product individually.
3%? that seems insane.
Title: Re: selling on amazon
Post by: Name Changed on July 25, 2014, 05:18:03 PM
3%? that seems insane.
It really depends on how fast the item could sell. If it has a very fast turnover rate with a low return rate, then 3% wouldn't be insane...

I have sold items in the 3% range, but typically I do not find it worth the investment with such a low return. (Unless you have an unlimited cashflow :)) )
Title: Re: selling on amazon
Post by: Emkay on July 27, 2014, 12:24:37 PM
What's a good number for amazon seller support? And are they open today?
Title: Re: selling on amazon
Post by: Name Changed on July 27, 2014, 12:36:24 PM
What's a good number for amazon seller support? And are they open today?
There is a link to "Contact Amazon Seller Support" on the bottom of SellerCentral Page

https://sellercentral.amazon.com/gp/contact-us/contact-amazon-form.html/ref=ag_contactus_foot_home?ie=UTF8&urlStr=%2Fgp%2Fhomepage.html

Then select the category of what you need help with, and select a call back. Usually no wait times
Title: Re: selling on amazon
Post by: EMCC on July 27, 2014, 07:42:15 PM
What's a good number for amazon seller support? And are they open today?
Seller support. Ha.
Title: Re: selling on amazon
Post by: sam123 on July 27, 2014, 08:09:09 PM
Or you may call the customer service number and ask to transfer to the sellers department.
1866-216-1072
Title: Re: selling on amazon
Post by: tylerfan on July 29, 2014, 05:17:35 PM
Does anyone know of a supplier for me to get stuff to sell or have any ideas for me?
Title: Re: selling on amazon
Post by: EMCC on July 29, 2014, 08:26:43 PM
Does anyone know of a supplier for me to get stuff to sell or have any ideas for me?
What do you want to sell?
Title: Re: selling on amazon
Post by: Newcc on July 29, 2014, 10:21:16 PM
What do you want to sell?
+1

I have does this so many tomes until I got to what I don now, I have learn Google is a man's best friend! if you willing to put in the time there are so many resources out there. feel free to PM me and I'll try to help you out.
Title: Re: selling on amazon
Post by: ueaiouioei on July 29, 2014, 10:55:12 PM
So who wants to start the wiki?
Title: Re: selling on amazon
Post by: yuneeq on July 29, 2014, 11:41:21 PM
Other than the set montly fee vs .99 per item, is there any reason to go for a pro account If not selling more than 40 items? Is there better exposure?
No

I know you're the pro, though Amazon clearly states-
"Benefits of a Professional Selling Plan:
Eligibility for Featured Merchant status and listing placement in the Buy Box."
Though I'm betting it wont make a difference if you're selling less than 40 items a month.
Title: Re: selling on amazon
Post by: yakov116 on July 29, 2014, 11:55:12 PM
So who wants to start the wiki?
I will start it but can you help me along
Title: Re: selling on amazon
Post by: ueaiouioei on July 30, 2014, 12:02:07 AM
I will start it but can you help me along

For sure. Maybe start with an outline of FAQ's that we can then fill in.
Title: Re: selling on amazon
Post by: yuneeq on July 30, 2014, 12:09:31 AM
I will start it but can you help me along

I started already.
Though I'm not adopting it. :P
Title: Re: selling on amazon
Post by: Super Speed on July 30, 2014, 12:12:56 AM
What is the normal "restocking fee" to charge on say an iPad sold for $300?
Title: Re: selling on amazon
Post by: yakov116 on July 30, 2014, 12:26:43 AM
For sure. Maybe start with an outline of FAQ's that we can then fill in.
Ok I started If we can get enogh info in there then I will reformat it
Title: Re: selling on amazon
Post by: ilherman on July 30, 2014, 12:35:15 AM
Ok I started If we can get enogh info in there then I will reformat it
Thx! I'll edit when I have a chance. But what you wrote about case pack is not true, and what you wrote about selling ranks is not true either. I've seen many products with no sales rank even on the selling page and it was an item with a lot of reviews..
Title: Re: selling on amazon
Post by: Super Speed on July 30, 2014, 12:36:28 AM
What happened to the old Wiki, why did everything get removed?
Title: Re: selling on amazon
Post by: yuneeq on July 30, 2014, 01:08:08 AM
Ok I started If we can get enogh info in there then I will reformat it
I already started it, no reason to blank mine out.

What happened to the old Wiki, why did everything get removed?

Restored.
Title: Re: selling on amazon
Post by: yakov116 on July 30, 2014, 09:07:54 AM
Thx! I'll edit when I have a chance. But what you wrote about case pack is not true, and what you wrote about selling ranks is not true either. I've seen many products with no sales rank even on the selling page and it was an item with a lot of reviews..
I was just dumping just to start off could be I made some mistakes but I wanted to havd a starting point
Title: Re: selling on amazon
Post by: ueaiouioei on July 30, 2014, 09:24:18 AM
I was just dumping just to start off could be I made some mistakes but I wanted to havd a starting point

I think in the beginning we should all just put up useful things that "we know" and then others of us will challenge that knowledge if we "know" differently. That's a good thing. After a few day/weeks we'll have some really good stuff up there.
Title: Re: selling on amazon
Post by: yakov116 on July 30, 2014, 09:39:21 AM
I think in the beginning we should all just put up useful things that "we know" and then others of us will challenge that knowledge if we "know" differently. That's a good thing. After a few day/weeks we'll have some really good stuff up there.
Sure if you have anything to add put it in
Title: Re: selling on amazon
Post by: mgarfin on July 30, 2014, 04:35:16 PM
From Wiki

Quote
Q: What is considered case pack when sending in items to Amazon FBA?
A: Case pack is when all the items in the box are from the same ASIN.


As per Amazon rules, only if case packed by manufacturer, but I have sent my own cases and have not been bothered.
Title: Re: selling on amazon
Post by: Name Changed on July 30, 2014, 04:41:48 PM
From Wiki


As per Amazon rules, only if case packed by manufacturer, but I have sent my own cases and have not been bothered.
+1

I have actually been sending items in my 'own' case for a while never had an issue, I stop when someone pointed out to me that its supposed to be only manufacture cases...


Title: Re: selling on amazon
Post by: yakov116 on July 30, 2014, 04:55:47 PM
+1

I have actually been sending items in my 'own' case for a while never had an issue, I stop when someone pointed out to me that its supposed to be only manufacture cases...
I was just copy and pasting from earlier in the thread just to give some info to start editing with. If things need to be fixed you can fix it
Title: Re: selling on amazon
Post by: ilherman on July 30, 2014, 05:21:38 PM
+1

I have actually been sending items in my 'own' case for a while never had an issue, I stop when someone pointed out to me that its supposed to be only manufacture cases...
Was it me?  ;)
Title: Re: selling on amazon
Post by: Name Changed on July 30, 2014, 05:30:20 PM
Was it me?  ;)
:)
Title: Re: selling on amazon
Post by: ilherman on July 30, 2014, 06:36:08 PM
+1

I have actually been sending items in my 'own' case for a while never had an issue, I stop when someone pointed out to me that its supposed to be only manufacture cases...
Though I still do my own case packed, and BH never had problems.
Title: Re: selling on amazon
Post by: mgarfin on July 30, 2014, 06:40:05 PM
The reason its  not allowed, is that you're getting around paying the inventory placement fee.
Title: Re: selling on amazon
Post by: Newcc on July 30, 2014, 08:53:07 PM
I will start it but can you help me along

I'm in.

and what you wrote about selling ranks is not true either. I've seen many products with no sales rank even on the selling page and it was an item with a lot of reviews..
Amount of reviews and ranking have nothing to do with each other, true organically they should but practically they don't!
Title: Re: selling on amazon
Post by: yakov116 on July 30, 2014, 09:30:04 PM
I'm in.
Can you do the pro's and cons of FBA?
Title: Re: selling on amazon
Post by: chucksterace on July 30, 2014, 09:45:41 PM
Anyone interested in giving me lessons on how to start selling? Looking for a more 1-on-1 type of lesson not via the forum

New to this and want to start. TIA
Title: Re: selling on amazon
Post by: ilherman on July 30, 2014, 10:21:22 PM
Can you do the pro's and cons of FBA?
Cons, RETURNS RETURNS RETURNS  >:( >:( >:(
Title: Re: selling on amazon
Post by: yossi1 on July 30, 2014, 10:44:51 PM
Though I still do my own case packed, and BH never had problems.

if your item is over 18 units (not oversize) they will send it to 1 fulfillment  center almost  all the time
Title: Re: selling on amazon
Post by: Name Changed on July 30, 2014, 10:50:00 PM
Cons, RETURNS RETURNS RETURNS  >:( >:( >:(
+1000000000000000000000

Although the Pro of items selling at higher prices and inventory moves a lot faster greatly outweighs that Con.

For a non featured merchant - where they typically wont get the buy box FBA is the only way to sell items and make money.

(Unless its an item with no other competition)
Title: Re: selling on amazon
Post by: Newcc on July 30, 2014, 11:13:48 PM
Cons, RETURNS RETURNS RETURNS  >:( >:( >:(
I find that the amount of returns depends on which line your doing. I get returns but it's maybe 2%.

Title: Re: selling on amazon
Post by: ilherman on July 30, 2014, 11:16:20 PM
I find that the amount of returns depends on which line your doing. I get returns but it's maybe 2%.
That's right. I've had stuff which I sold 500 pieces with maybe 3 returns and other stuff I had 10% returns..
Title: Re: selling on amazon
Post by: Tzadik Nistar on July 31, 2014, 12:41:37 AM
If you are shipping alot of cases to Amazon even if they are different items, put them all into one big box and you will save alot on shipping cost.
Title: Re: selling on amazon
Post by: Emkay on July 31, 2014, 02:27:48 AM
Cons, RETURNS RETURNS RETURNS  >:( >:( >:(
There's no returns if non fba?
Title: Re: selling on amazon
Post by: ilherman on July 31, 2014, 08:54:08 AM
There's no returns if non fba?
There is. But you can have your own terms....
Title: Re: selling on amazon
Post by: Emkay on July 31, 2014, 09:17:07 AM
There is. But you can have your own terms....
How? I can't figure out how to switch it
Title: Re: selling on amazon
Post by: ya on July 31, 2014, 10:01:35 AM
How? I can't figure out how to switch it
Yes but anybody can open an A-Z against you. And in most cases you will loose if its regarding a return.
Title: Re: selling on amazon
Post by: ya on July 31, 2014, 10:02:50 AM
That's right. I've had stuff which I sold 500 pieces with maybe 3 returns and other stuff I had 10% returns..
I have found if you are the cheapest on a certain item you receive more returns % wise.
Title: Re: selling on amazon
Post by: Name Changed on July 31, 2014, 11:01:43 AM
I have found if you are the cheapest on a certain item you receive more returns % wise.
Good info.
Title: Re: selling on amazon
Post by: mgarfin on July 31, 2014, 01:45:00 PM
Regarding the Wiki.

Should I add
2 onlinecorses I cam across for selling on amazon?
A few blogs I follow with lots of grate info?
Programs/apps we use to streamline selling?
Title: Re: selling on amazon
Post by: ilherman on July 31, 2014, 02:21:07 PM
Regarding the Wiki.

Should I add
2 onlinecorses I cam across for selling on amazon?
A few blogs I follow with lots of grate info?
Programs/apps we use to streamline selling?
Sure, why not?
Title: Re: selling on amazon
Post by: yuneeq on July 31, 2014, 04:30:35 PM
Good info.

Can you look over the beginning of the wiki (before the FAQ) to fix my mistakes and add good advice?
Title: Re: selling on amazon
Post by: ueaiouioei on July 31, 2014, 04:44:53 PM
I'm going through the wiki, reformatting parts of it and fixing some grammar. I'll save all my changes so as to be able to roll them back if anyone doesn't like what I did.
Title: Re: selling on amazon
Post by: Newcc on July 31, 2014, 05:10:37 PM
Yes but anybody can open an A-Z against you. And in most cases you will loose if its regarding a return.
+1 Amazon is a very consumer friendly platform and that is why it does so well, if you get tough on your returns then you could get bad feedback and A-Z claims opened so you don't gain anything. I find a lot of guys think they will outsmart the system with this and it always comes back to bite.
Title: Re: selling on amazon
Post by: tylerfan on July 31, 2014, 07:35:24 PM
I am looking to sell a product with my own label on Amazon. Does anyone know how I would create a listing for my own item on Amazon and also how I would get buyers to find it. thanks
Title: Re: selling on amazon
Post by: Name Changed on July 31, 2014, 08:27:22 PM
I am looking to sell a product with my own label on Amazon. Does anyone know how I would create a listing for my own item on Amazon and also how I would get buyers to find it. thanks
Create a new listing.

Go to the Inventory Tab, and Select Add a Product
Title: Re: selling on amazon
Post by: ueaiouioei on July 31, 2014, 11:39:15 PM
I am looking to sell a product with my own label on Amazon. Does anyone know how I would create a listing for my own item on Amazon and also how I would get buyers to find it. thanks

1) You need to get a UPC for your product, if you don't already have one.
2) Get people to leave reviews, there are people you can pay to do that.
3) If you're a pro seller create campaigns and promotions for your product.
Title: Re: selling on amazon
Post by: Yehuda57 on August 01, 2014, 10:46:07 AM
2) Get people to leave reviews, there are people you can pay to do that.

Some people on this thread will do it for free!
Title: Re: selling on amazon
Post by: Newcc on August 01, 2014, 06:29:44 PM
Some people on this thread will do it for free!
+1 feel free to PM me for that or anything else I can help with. Private labeling - if you know what you are doing - is the way to go!
Title: Re: selling on amazon
Post by: mgarfin on August 03, 2014, 04:11:25 PM
Amazon Seller App for Android is Now Available
Title: Re: selling on amazon
Post by: AnonymousUser on August 04, 2014, 12:05:41 AM
Amazon Seller App for Android is Now Available
Woo-hoo! It's about time.
Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 08:53:53 AM
Hey guys sorry but I cant find this wiki you guys are talking about, anyone care to share a link?

Thanks

Edit: Nevermind I found it.
Title: Re: selling on amazon
Post by: ya on August 04, 2014, 09:47:42 AM
Hey guys sorry but I cant find this wiki you guys are talking about, anyone care to share a link?

Thanks

Edit: Nevermind I found it.
Page 1
Title: Re: selling on amazon
Post by: AnonymousUser on August 04, 2014, 09:54:36 AM
Page 1
If you're not using Tapatalk, it's at the top of every page, you just need to expand it.
Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 10:04:37 AM
This is a great thread didnt know it existed.

Questiton- How do you guys find new products to sell?

I figured I would just go through bestsellers ranking and call the manufacturer of those products but then I would have to collect tax and as far as legal issues goes I have no clue what Im doing. All I have is an llc and a tax Id number.

So basically what should I be doing to find/buy new products. The main thing blocking me from buying from a manufacturer now is the collecting tax situation. Any help is really appreciated.
Thanks

(in regards  to the wiki- I found it on page 1 at the top, I was looking by page number on the bottom and for some reason didnt see it)
Title: Re: selling on amazon
Post by: EMCC on August 04, 2014, 10:33:49 AM
This is a great thread didnt know it existed.

Questiton- How do you guys find new products to sell?

I figured I would just go through bestsellers ranking and call the manufacturer of those products but then I would have to collect tax and as far as legal issues goes I have no clue what Im doing. All I have is an llc and a tax Id number.

So basically what should I be doing to find/buy new products. The main thing blocking me from buying from a manufacturer now is the collecting tax situation. Any help is really appreciated.
Thanks

(in regards  to the wiki- I found it on page 1 at the top, I was looking by page number on the bottom and for some reason didnt see it)
Why would they sell to you?
Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 10:48:44 AM
Sorry I meant distributors/wholesalers.
Title: Re: selling on amazon
Post by: ya on August 04, 2014, 10:58:29 AM
Sorry I meant distributors/wholesalers.
The issue with that plan is 100 guys did that before you. So now you have to actually find really goods ones with great pricing.
Title: Re: selling on amazon
Post by: ya on August 04, 2014, 11:00:45 AM
Why would they sell to you?
Yes most manufactures will not sell to you directly. Our largest manufacture has not accepted any new resellers in over 5 yrs. Except for a few one offs.
Title: Re: selling on amazon
Post by: Name Changed on August 04, 2014, 11:06:55 AM
The issue with that plan is 100 guys did that before you. So now you have to actually find really goods ones with great pricing.
You mean 1000's


I figured I would just go through bestsellers ranking and call the manufacturer of those products but then I would have to collect tax and as far as legal issues goes I have no clue what Im doing. All I have is an llc and a tax Id number.
To buy from any legitimate distributor, you will need to have an EIN #, and be registered as a reseller.
It is not a big deal to set up an LLC or Corp and register with the state to collect sales tax.

Amazon has it pretty simple with easily accessible information of the sales tax collected on your order, and filing with the state to pay the sales tax that you collected is pretty simple.

Most accountants offer for a small fee to take care of filing your quarterly sales tax.
Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 11:17:21 AM
You mean 1000's
To buy from any legitimate distributor, you will need to have an EIN #, and be registered as a reseller.
It is not a big deal to set up an LLC or Corp and register with the state to collect sales tax.

Amazon has it pretty simple with easily accessible information of the sales tax collected on your order, and filing with the state to pay the sales tax that you collected is pretty simple.

Most accountants offer for a small fee to take care of filing your quarterly sales tax.

So its just a process of going through lots of distributors until you find a good one? Do you guys have any advice for finding a good reliable distributor with good pricing?

So Amazon collects the tax for you on the sale and you just pass it on. Sounds simple enough. What do you mean be registered as a reseller? With the State?

Edit: Just wanted to add that Ive been doing electronics, and I dont know much about other product categories, hence the more general question of "how do I find which products to buy/sell" its pretty easy in tech not as much in other categories. - Do you guys agree with the bestsellers plan? Or should I be looking into private labeling/product creation instead to get rid of competition
Title: Re: selling on amazon
Post by: Name Changed on August 04, 2014, 12:05:48 PM
So its just a process of going through lots of distributors until you find a good one? Do you guys have any advice for finding a good reliable distributor with good pricing?
Not that simple.
So Amazon collects the tax for you on the sale and you just pass it on. Sounds simple enough. What do you mean be registered as a reseller? With the State?
Registered with the state. Legally you are only are allowed to collect sales tax if you are registered with the state.
Edit: Just wanted to add that Ive been doing electronics, and I dont know much about other product categories, hence the more general question of "how do I find which products to buy/sell" its pretty easy in tech not as much in other categories. - Do you guys agree with the bestsellers plan? Or should I be looking into private labeling/product creation instead to get rid of competition
Creating your own products requires marketing. Products that are already branded are a lot easier to sell (may not make as much money...)
Title: Re: selling on amazon
Post by: ya on August 04, 2014, 02:27:37 PM
Not that simple.Registered with the state. Legally you are only are allowed to collect sales tax if you are registered with the state.Creating your own products requires marketing. Products that are already branded are a lot easier to sell (may not make as much money...)
of course if it was everyone would do it. Some advise? Shipping is more valuable then cost. Some ship everyday always have in stock some dont.
Title: Re: selling on amazon
Post by: Name Changed on August 04, 2014, 02:53:43 PM
of course if it was everyone would do it. Some advise? Shipping is more valuable then cost. Some ship everyday always have in stock some dont.
Please explain what you mean by : Shipping is more valuable then cost. Some ship everyday always have in stock some dont.

As you said earlier, buying from supplier and reselling is not that simple anymore.

Since Amazon's platform is so easy to sell on, it is flooded with small sellers that just get a few of an item (on sale ect) and it brings down the resale value making it very difficult to find products from wholesalers that have a resale value.

Additionally, many wholesalers themselves sell on Amazon :( which really kills the market for the smaller sellers.
Title: Re: selling on amazon
Post by: Emkay on August 04, 2014, 02:57:35 PM
The only way for a small seller to really make money on Amazon is to steal the products and sell them
Title: Re: selling on amazon
Post by: Newcc on August 04, 2014, 03:00:33 PM
The only way for a small seller to really make money on Amazon is to steal the products and sell them
Not really, I just found someone trying to do that to my items adn because I know the supplier I was able to find out that he had quite a few thousands in stock but not that he was a idiot and tried to do it to my items as well as others amazon shut him down and he's stuck with a load of inventory.

Not worth it to mess around with this.
Title: Re: selling on amazon
Post by: Emkay on August 04, 2014, 03:02:03 PM


Not really, I just found someone trying to do that to my items adn because I know the supplier I was able to find out that he had quite a few thousands in stock but not that he was a idiot and tried to do it to my items as well as others amazon shut him down and he's stuck with a load of inventory.

Not worth it to mess around with this.
grammer helps

Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 03:10:00 PM
The only way for a small seller to really make money on Amazon is to steal the products and sell them

Not exactly what Im looking for lol
Title: Re: selling on amazon
Post by: DealRaider on August 04, 2014, 03:13:21 PM
@Name Changed- So what would you recommend?
Title: Re: selling on amazon
Post by: Name Changed on August 04, 2014, 03:49:33 PM
@Name Changed- So what would you recommend?
You are asking a very broad question.
Title: Re: selling on amazon
Post by: WAM on August 04, 2014, 04:02:11 PM
Grammar helps.

Ftfy
I have no idea what the post before yours means.
Title: Re: selling on amazon
Post by: ya on August 04, 2014, 04:03:13 PM
Not really, I just found someone trying to do that to my items adn because I know the supplier I was able to find out that he had quite a few thousands in stock but not that he was a idiot and tried to do it to my items as well as others amazon shut him down and he's stuck with a load of inventory.

Not worth it to mess around with this.
Why did Amazon shut him down?
Title: Re: selling on amazon
Post by: EMCC on August 04, 2014, 08:48:53 PM
quote author=DealRaider link=topic=10448.msg884477#msg884477 date=1407179601]
@Name Changed- So what would you recommend?
[/quote]
Go read some books. Watch some videos. Read more books. Go to a seminar. Read some more books. Perhaps buy a Kindle. Do not expect to become successful from a handful of strangers online spoonfeeding you. Make a business plan. Write it on paper. Make a 5 year goal. Write it on paper. Oh, also, read a book...
Title: Re: selling on amazon
Post by: Newcc on August 05, 2014, 02:08:50 PM
grammer helps
lol... I use swipe on my android and sometimes it doesn't come out as intended
Title: Re: selling on amazon
Post by: Newcc on August 05, 2014, 02:10:10 PM
Why did Amazon shut him down?
bc he was was listing non authentic products under under someone else's listing.
Title: Re: selling on amazon
Post by: Newcc on August 05, 2014, 02:10:58 PM
What's the name of the seller Central app? I can seem to find it in Google store.
Title: Re: selling on amazon
Post by: Centurion on August 05, 2014, 05:18:04 PM
anybody use this? http://feedbacksmanager.com/
Better than feedbackfive? How?
Title: Re: selling on amazon
Post by: Centurion on August 05, 2014, 05:33:31 PM
ok, so you start :P 

1) What's you business model?
2) How do you find stock?
3) What sort of automation/order management do you use?
4) What's your average/target profit margin?
1. Im looking to buy items in bulk with large profits no deal to big
2. Plenty of deals come my way can always use more
3. Internal program
4. Hardest part. To figure out with detail if I should purchase or not (reason for each)
Fba fees
fba storage and shipping
Can I sell this item
(Ebay)
Mat pricing
Ex. Value of 3500 in beauty mean how many sales per day?
this is a small list of requirements.
Of course price reviews and rankings

Title: Re: selling on amazon
Post by: Centurion on August 05, 2014, 05:40:42 PM
Regarding the Wiki.

Should I add
2 onlinecorses I cam across for selling on amazon?
A few blogs I follow with lots of grate info?
Programs/apps we use to streamline selling?
Please share thanx!
Title: Re: selling on amazon
Post by: Centurion on August 05, 2014, 05:47:45 PM
So its just a process of going through lots of distributors until you find a good one? Do you guys have any advice for finding a good reliable distributor with good pricing?

So Amazon collects the tax for you on the sale and you just pass it on. Sounds simple enough. What do you mean be registered as a reseller? With the State?

Edit: Just wanted to add that Ive been doing electronics, and I dont know much about other product categories, hence the more general question of "how do I find which products to buy/sell" its pretty easy in tech not as much in other categories. - Do you guys agree with the bestsellers plan? Or should I be looking into private labeling/product creation instead to get rid of competition
I need to register all states? If I dont I dont have to collect and pay?
My accountant says I need to collect in all states that amazon ...
Please advise (my warehouse office in ny and nj)
Title: Re: selling on amazon
Post by: AnonymousUser on August 05, 2014, 06:31:17 PM
What's the name of the seller Central app? I can seem to find it in Google store.
Amazon Seller.
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android
Title: Re: selling on amazon
Post by: Centurion on August 05, 2014, 06:32:44 PM
for the wiki:
programs for inventory management:
programs for accounting:
programs for pricing:
programs for feedback:
programs for shipping:

Title: Re: selling on amazon
Post by: Name Changed on August 05, 2014, 06:35:20 PM
I need to register all states? If I dont I dont have to collect and pay?
My accountant says I need to collect in all states that amazon ...
Please advise (my warehouse office in ny and nj)
Officially you are required to collect sales tax from where the items are shipped. So if items are shipped from any of a few FBA warehouses located in a handful of states you would have to collect sales tax from all orders from those states.

Just - you are not allowed to collect sales tax unless you are registered to collect.

I see a lot of big FBA Amazon sellers don't collect sale for a lot of states.
Title: Re: selling on amazon
Post by: metziah on August 06, 2014, 09:07:22 AM

Officially you are required to collect sales tax from where the items are shipped. So if items are shipped from any of a few FBA warehouses located in a handful of states you would have to collect sales tax from all orders from those states.

Just - you are not allowed to collect sales tax unless you are registered to collect.

I see a lot of big FBA Amazon sellers don't collect sale for a lot of states.
You'd should then be required to register in every state that there's a FBA warehouse since you never know where your product will ship from.
Title: Re: selling on amazon
Post by: DealRaider on August 06, 2014, 09:41:05 AM
quote author=DealRaider link=topic=10448.msg884477#msg884477 date=1407179601]
@Name Changed- So what would you recommend?

Go read some books. Watch some videos. Read more books. Go to a seminar. Read some more books. Perhaps buy a Kindle. Do not expect to become successful from a handful of strangers online spoonfeeding you. Make a business plan. Write it on paper. Make a 5 year goal. Write it on paper. Oh, also, read a book...

I'm not sure why what I said came across as asking to be spoonfed, I originally asked if going through the bestsellers and trying to contact the distributors of those products is a good idea and I got a vague answer.
 
But anyways, I would definitely be interested in reading some more on the topic, do you have any books in particular you would recommend?
Title: Re: selling on amazon
Post by: WAM on August 06, 2014, 09:43:33 AM
I'm not sure why what I said came across as asking to be spoonfed, I originally asked if going through the bestsellers and trying to contact the distributors of those products is a good idea and I got a vague answer.
 
But anyways, I would definitely be interested in reading some more on the topic, do you have any books in particular you would recommend?
Bestsellers are not always the way to go. There are plenty of different strategies. Use the volatile Amazon pricing to your advantage! Btw, I'm not really a seller, but I do know a drop about selling [ETA on Amazon].
Title: selling on amazon
Post by: metziah on August 06, 2014, 09:46:10 AM
Bestsellers are not always the way to go. There are plenty of different strategies. Use the volatile Amazon pricing to your advantage! Btw, I'm not really a seller, but I do know a drop about selling.
I think "knowing about selling" and "knowing about selling on Amazon" aren't necessarily the same thing.
The trick on Amazon is to choose an industry and REALLY to know everything about those items you'd like to concentrate on.
Title: Re: selling on amazon
Post by: WAM on August 06, 2014, 09:47:55 AM
I think "knowing about selling" and "knowing about selling on Amazon" aren't necessarily the same thing.
Fixed!
Title: Re: selling on amazon
Post by: Name Changed on August 06, 2014, 09:53:34 AM
I think "knowing about selling" and "knowing about selling on Amazon" aren't necessarily the same thing.
The trick on Amazon is to choose an industry and REALLY to know everything about those items you'd like to concentrate on.
Well said.

It is hard to focus on a lot of different category items (unless you have people working for you ect)

Learning products and their sales trend is a big key to success for selling on Amazon.
Title: Re: selling on amazon
Post by: ya on August 06, 2014, 10:41:10 AM
bc he was was listing non authentic products under under someone else's listing.
Thats a valid reason to close him down.
Title: Re: selling on amazon
Post by: yossi4k on August 06, 2014, 11:48:04 AM
FINALLY!! ;D :o ::) (http://www.amazon.com/dp/B00MAZ4FDQ)
Title: Re: selling on amazon
Post by: Name Changed on August 06, 2014, 12:17:12 PM
FINALLY!! ;D :o ::) (http://www.amazon.com/dp/B00MAZ4FDQ)
App looks pretty nice, but I would like to see it do more.
Title: Re: selling on amazon
Post by: AnonymousUser on August 06, 2014, 12:27:40 PM
FINALLY!! ;D :o ::) (http://www.amazon.com/dp/B00MAZ4FDQ)
Amazon Seller.
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android
Repost. :P
Title: Re: selling on amazon
Post by: nocknock on August 06, 2014, 03:43:36 PM
On this thread there was a link to a small claims lawer on how to fight amazon for 25k or less
Title: Re: selling on amazon
Post by: Centurion on August 10, 2014, 02:31:54 AM
i cant seem to find - besides camcamelcamel there was another website mentioned.
also
what program is best for inventory uploads etc? quickbooks with excel?
all other seem very expensive- 7k plus 1% commission!!??
Title: Re: selling on amazon
Post by: ueaiouioei on August 11, 2014, 12:20:30 PM
On this thread there was a link to a small claims lawer on how to fight amazon for 25k or less

That would actually be nice for when I finally get burnt out from Amazon and decide to close my seller account. All those retarded A-Z's that were closed against me and all the random fees.
Title: Re: selling on amazon
Post by: DealRaider on August 11, 2014, 10:13:06 PM
I wanted to share these resources-

http://www.startupbros.com/
These guys have an emphasis on importing from China. See their main articles on product selection

http://www.startupbros.com/step-by-step-guide-on-how-to-find-a-profitable-product-to-sell/

Edit: I wanted to add this one - http://www.startupbros.com/import-replay I think theyre taking down the replay tonight, Im halfway through the video and its great material. Double Edit: I skimmed ahead and it seems like the last half is a sales pitch for there personal training program.. eh I dont know. Im leaving the link for now while its still up because it still has good information.

Worldwidebrands is a website designed for getting you in contact with dropshippers. I havent actually used them because from the reviews it seems that theres just too much competition to get these manufacturers + the whole world dropships and you wont make as much money as just buying and selling it yourself.
BUT
they have some good ebooks for the beginner.

http://www.worldwidebrands.com/wwb/kh_freeebookHOME.asp

 Thats a direct link to the ebook download page.

Skip Mcgrath is supposedly a bigtime Ebay seller (although Ive never understood why he would need a blog or sell a course if hes making so much money with Ebay.. maybe its just more money Idk.) either way he has many free articles and a monthly newsletter with new product Ideas

http://www.skipmcgrath.com/

Here is a link to where he describes the process of making a new Amazon account and what to watch out for. Theres another article in the free articles section but I cant find it now.
http://www.skipmcgrath.com/newsletters-2012/2012_06_June_midmonth.shtml#two

Thats all off the top of my head. Ill try to post more resources if I remember and I hope I helped someone!

Oh and also Youtube might be useful. And Google  :D
Title: Re: selling on amazon
Post by: DealRaider on August 11, 2014, 10:17:52 PM
Heres another two I found recently, I cant vouch for the overall content but it looks like there should be some good info.

http://www.ecommercebytes.com/

And

http://www.thefastlaneforum.com/community/

This is a specific thread for selling on Ebay from the Fastlane forum

http://www.thefastlaneforum.com/community/threads/ama-importing-wholesaling-for-resale-on-ebay.51843/
Title: Re: selling on amazon
Post by: DealRaider on August 11, 2014, 10:52:38 PM
Also I wanted to ask you guys how do I keep track of my returns? I saw that Amazon initiated a refund for two orders but I dont know how to tell if/when I got them back. Usually they show up as customer damaged (because they were opened) but it could be these were unopened because they were returned after two days.

I tried Reports->Fulfillment->Returns entered the Sku and Asin separately and together and no results.
Title: Re: selling on amazon
Post by: ilherman on August 11, 2014, 11:24:15 PM
Also I wanted to ask you guys how do I keep track of my returns? I saw that Amazon initiated a refund for two orders but I dont know how to tell if/when I got them back. Usually they show up as customer damaged (because they were opened) but it could be these were unopened because they were returned after two days.

I tried Reports->Fulfillment->Returns entered the Sku and Asin separately and together and no results.
Make sure you select them to show orders from the last 365 days. It should be there.
Title: Re: selling on amazon
Post by: DealRaider on August 12, 2014, 09:53:23 AM
Make sure you select them to show orders from the last 365 days. It should be there.

Still not working..  :-\
Title: Re: selling on amazon
Post by: nocknock on August 13, 2014, 02:07:15 PM
Could anyone here help me get my account reinstated? Ready to $$

PM pls
Title: Re: selling on amazon
Post by: ya on August 13, 2014, 03:42:42 PM
Could anyone here help me get my account reinstated? Ready to $$

PM pls
I said before. Though I dont know his contact info. There is some sefaradi guy in Bk who does this for $5k
Title: Re: selling on amazon
Post by: Newcc on August 13, 2014, 04:43:48 PM
Could anyone here help me get my account reinstated? Ready to $$

PM pls
Why did they close you?
Title: Re: selling on amazon
Post by: EMCC on August 13, 2014, 08:24:14 PM
Could anyone here help me get my account reinstated? Ready to $$

PM pls
+1
Title: Re: selling on amazon
Post by: DealRaider on August 13, 2014, 08:44:44 PM
Maybe try this? It wont help you get $ out of your account if you have funds frozen but at least you can get back selling again

http://www.skipmcgrath.com/newsletters-2012/2012_06_June_midmonth.shtml#two
Title: Re: selling on amazon
Post by: DealRaider on August 13, 2014, 10:05:22 PM
Do you guys know how to see every product Ive sold and at what price?
Title: Re: selling on amazon
Post by: ueaiouioei on August 14, 2014, 12:45:37 PM
Well this is gold

https://www.barcodestalk.com/skipmcgrath
Title: Re: selling on amazon
Post by: DealRaider on August 14, 2014, 05:11:43 PM
Did you find that cause of my link? If yes then great! Im hoping those links helped someone but no ones responded.
Title: Re: selling on amazon
Post by: Yeki89 on August 14, 2014, 05:38:54 PM
Also I wanted to ask you guys how do I keep track of my returns? I saw that Amazon initiated a refund for two orders but I dont know how to tell if/when I got them back. Usually they show up as customer damaged (because they were opened) but it could be these were unopened because they were returned after two days.

I tried Reports->Fulfillment->Returns entered the Sku and Asin separately and together and no results.
Sometimes Amazon debits your account when the buyer starts a return, other times when they recieve it back. In any case if they don't get it back after 45 days they refund you the money.

Side note if anyone is selling watches and wants to get wholesale merchandise PM me. I have a contact. 
Title: Re: selling on amazon
Post by: DealRaider on August 14, 2014, 07:29:19 PM
Thanks, I contacted them yesterday and this was theyre reply (the important bit at least)

"The returns report would have information as soon as items are returned to the fulfillment center.

I've checked the returns report for these orders as well, and also see that they haven't yet been recorded.

In most cases, we determine reimbursements after inventory has been returned by the customer to the Amazon fulfillment center. This enables us to make the most accurate assessment of unit condition and reimbursement eligibility. Reimbursements for eligible units typically occur within 45 days after a customer refund is processed. "
Title: Re: selling on amazon
Post by: ueaiouioei on August 15, 2014, 10:30:19 AM
Did you find that cause of my link? If yes then great! Im hoping those links helped someone but no ones responded.

Yes. That was a great link. Thanks!
Title: Re: selling on amazon
Post by: Emkay on August 19, 2014, 05:42:36 PM
I see a couple of my fba sales got cancelled by Amazon. Why would that have happened and when it will be back in my inventory?
Title: Re: selling on amazon
Post by: ilherman on August 19, 2014, 06:06:30 PM
I see a couple of my fba sales got cancelled by Amazon. Why would that have happened and when it will be back in my inventory?
What do you mean canceled?
Title: Re: selling on amazon
Post by: sammy n on August 19, 2014, 06:08:20 PM

I see a couple of my fba sales got cancelled by Amazon. Why would that have happened and when it will be back in my inventory?
It may mean that the person returned the item.
Title: Re: selling on amazon
Post by: Emkay on August 19, 2014, 06:10:36 PM
What do you mean canceled?
Pre fulfillment. I never got an email even about any of it, but when I go into my fba history it shows cancelled and its not in my inventory
Title: Re: selling on amazon
Post by: ilherman on August 19, 2014, 06:17:59 PM
Pre fulfillment. I never got an email even about any of it, but when I go into my fba history it shows cancelled and its not in my inventory
So it was never shipped? Probably the buyer canceled. Give it 1 or 2 days.
Title: Re: selling on amazon
Post by: The Guy on August 19, 2014, 08:30:22 PM
Could anyone here help me get my account reinstated? Ready to $$

PM pls

Yes,you could send me a PM.
I know someone that can help you out,he has good contact with seller performance.
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 09:16:39 PM
Is it just me- my account is still selling items on Shabbos even after setting it to "not active"?
Title: Re: selling on amazon
Post by: Centurion on August 23, 2014, 09:38:47 PM
Is it just me- my account is still selling items on Shabbos even after setting it to "not active"?

maybe it was pending before shabbos
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 10:03:39 PM
maybe it was pending before shabbos

Could be. I don't know how pending works. Last Shabbos I had an order an hour before Shabbos was over and a few a couple hours into Shabbos.

This week I don't see any new orders but I see the total sales amount went up over Shabbos.
Aren't pending orders included in total sales? Which would mean new orders were placed?
Title: Re: selling on amazon
Post by: ilherman on August 23, 2014, 10:15:57 PM
Could be. I don't know how pending works. Last Shabbos I had an order an hour before Shabbos was over and a few a couple hours into Shabbos.

This week I don't see any new orders but I see the total sales amount went up over Shabbos.
Aren't pending orders included in total sales? Which would mean new orders were placed?
You can do an advanced search to see your pending orders and you can see what tome the order was placed

IIRC. pending orders are not included in total sales.
Title: Re: selling on amazon
Post by: Name Changed on August 23, 2014, 10:34:28 PM
Is it just me- my account is still selling items on Shabbos even after setting it to "not active"?
Are you selling FBA or seller fulfilled?
Title: Re: selling on amazon
Post by: Centurion on August 23, 2014, 10:35:45 PM
before you "de activate" you can always see pending sales
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 10:36:10 PM
You can do an advanced search to see your pending orders and you can see what tome the order was placed

IIRC. pending orders are not included in total sales.

Thanks for that tip. I just did advanced search and it shows a pending order from an hour before Shabbos was over, and 4 orders last week during Shabbos.
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 10:36:22 PM
Are you selling FBA or seller fulfilled?

FBA
Title: Re: selling on amazon
Post by: ilherman on August 23, 2014, 10:48:41 PM
FBA
That's why!
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 11:02:55 PM
That's why!

Ummm...explain a little?
What exactly is going on, is amazon selling it, shipping it, is a Jew not allowed to use FBA, etc?
Title: Re: selling on amazon
Post by: ilherman on August 23, 2014, 11:04:37 PM
Ummm...explain a little?
What exactly is going on, is amazon selling it, shipping it, is a Jew not allowed to use FBA, etc?
AFAIK you can't deactivate FBA.
Title: Re: selling on amazon
Post by: yuneeq on August 23, 2014, 11:17:46 PM
So has anyone asked a Shailah?
It seems like a big issue if your rav holds it's a problem.
Title: Re: selling on amazon
Post by: ilherman on August 24, 2014, 12:00:06 AM
So has anyone asked a Shailah?
It seems like a big issue if your rav holds it's a problem.
My LOR said that Amazon is not a problem as far as Halachah wise (he said that eBay is more complicated) Still there is always a place to go L'echumreh. personally I close me store on Shabbos and only sell FBA on Shabbos.
Title: Re: selling on amazon
Post by: Baruch on August 24, 2014, 12:08:19 AM
http://www.businesshalacha.com/webfm_send/2167
Title: Re: selling on amazon
Post by: DealRaider on August 24, 2014, 12:08:40 AM
Same by me, LOR said FBA isnt a problem on Shabbat/ I dont remeber what he said about Ebay but I dont think it was a problem either. + I normally sell FBA exclusively
Title: Re: selling on amazon
Post by: EP123 on August 25, 2014, 03:32:03 PM
If you don't want to sell FBA on shabbos just raise your price every shabbos to some crazy high price
Title: Re: selling on amazon
Post by: ilherman on August 25, 2014, 03:33:59 PM
If you don't want to sell FBA on shabbos just raise your price every shabbos to some crazy high price
Hmmm that requires some work and even more work after Shabbos..
Title: Re: selling on amazon
Post by: AnonymousUser on August 25, 2014, 03:35:47 PM
If you don't want to sell FBA on shabbos just raise your price every shabbos to some crazy high price
You might find your item featured in Dan's next price mistake post. :P
Title: Re: selling on amazon
Post by: EP123 on August 25, 2014, 05:03:30 PM
Hmmm that requires some work and even more work after Shabbos..
If you use a repricer it should not be a big deal, you can also do it via a spreadsheet, just upload a spreadsheet with all prices marked up 200% and then submit the normal one after shabbos
Title: Re: selling on amazon
Post by: 7-11 on August 26, 2014, 02:36:10 PM
If I opened a new seller account new computer, IP, etc. I logged in y mistake for a second in the other acount i'm done?
Title: Re: selling on amazon
Post by: ilherman on August 26, 2014, 02:48:48 PM
If I opened a new seller account new computer, IP, etc. I logged in y mistake for a second in the other acount i'm done?
Probably.
Title: Re: selling on amazon
Post by: DealRaider on August 27, 2014, 09:21:54 PM
If you use a repricer it should not be a big deal, you can also do it via a spreadsheet, just upload a spreadsheet with all prices marked up 200% and then submit the normal one after shabbos

How do you do that?

If I opened a new seller account new computer, IP, etc. I logged in y mistake for a second in the other acount i'm done?

Do you own 2 accounts? Or are you just managing one and have another.

I recently found out that if you manage several accounts you can email Seller central and they will allow you to use the same IP adress and everything for both accounts. But you have to email them or else theyll flag you
Title: Re: selling on amazon
Post by: dave on August 28, 2014, 03:51:03 PM
Anyone ever tried  amazon sponsored products?
can u please share your experience does it pay off? big traffic?
Title: Re: selling on amazon
Post by: ya on August 28, 2014, 04:17:43 PM
Anyone ever tried  amazon sponsored products?
can u please share your experience does it pay off? big traffic?
[/quoteYes- its really cheap not that much traffic but you only PPC. Deff worth it.
Title: Re: selling on amazon
Post by: yuneeq on August 28, 2014, 10:54:35 PM
Anyone ever tried  amazon sponsored products?
can u please share your experience does it pay off? big traffic?

I got a $50 credit (probably standard) so I've been testing it out.
Here's my stats over 10 days:

8 ads, 26 keywords
Impressions: 17,277
Clicks: 7
Click Through Rate: 0.04%
Total Spend: $0.73
Product Sales: $0.00

Kinda pointless in my experience, but YMMV.
Title: Re: selling on amazon
Post by: EMCC on August 28, 2014, 11:45:30 PM
I got a $50 credit (probably standard) so I've been testing it out.
Here's my stats over 10 days:

8 ads, 26 keywords
Impressions: 17,277
Clicks: 7
Click Through Rate: 0.04%
Total Spend: $0.73
Product Sales: $0.00

Kinda pointless in my experience, but YMMV.
You have to hire a company who knows how to target it correctly.
Title: Re: selling on amazon
Post by: yuneeq on August 29, 2014, 12:57:19 AM
You have to hire a company who knows how to target it correctly.

No I don't :)
Title: Re: selling on amazon
Post by: EMCC on August 29, 2014, 12:59:41 AM
No I don't :)
Why?
Title: Re: selling on amazon
Post by: yuneeq on August 29, 2014, 01:19:27 AM
Why?

1. I don't need ads, so I don't HAVE to use them
2. With Amazon its pretty basic. You basically add most/all of their suggested keywords, which are based on typical amazon searches.
Not really possible to manipulate like google. Nor would you want to.
3. People just don't like clicking on the Sponsored products. Maybe because it says sponsored, or maybe because Amazon places it away from the eye, all the way to the right in small letters. People just don't like clicking.
Title: Re: selling on amazon
Post by: dave on August 29, 2014, 01:47:32 AM
I got a $50 credit (probably standard) so I've been testing it out.
Here's my stats over 10 days:

8 ads, 26 keywords
Impressions: 17,277
Clicks: 7
Click Through Rate: 0.04%
Total Spend: $0.73
Product Sales: $0.00

Kinda pointless in my experience, but YMMV.

Wow real poor results from reading online i didnt see any major positive reviews on it

which category are u selling ?

in jewelry i see sponsored products comes up much better in the search results
Title: Re: selling on amazon
Post by: mgarfin on August 29, 2014, 03:50:50 PM
How do I find out what key words are being used in a product, in order to,
improve a listing or
create a similar listing to one selling good for a similar product
or company has discontinued a product and made a new very similar (but it seems no one is finding new one)
Title: Re: selling on amazon
Post by: yuneeq on August 29, 2014, 04:49:20 PM
Wow real poor results from reading online i didnt see any major positive reviews on it

which category are u selling ?

in jewelry i see sponsored products comes up much better in the search results

Brand name electronics, so kinda pointless in retrospect.
It seems like it would work better for self-produced or no-name items, where if no ones knows the name of your product, it won't sell.
Especially items like clothing, jewelry, household products etc.

Extra credit: My first feedback in a while- "it came with a line of death pixels", guy gave me 5 stars anyhow!
Title: Re: selling on amazon
Post by: yuneeq on September 02, 2014, 03:12:33 AM
Is there such thing as Amazon doing a price match for a 3rd party sellers goods?
Some dude from Monsey, bought a tablet from me, and managed to get a partial refund for an unshipped package. I'm thinking he did PM because his cost now matches a sale from another retailer.
Title: Re: selling on amazon
Post by: ilherman on September 02, 2014, 08:52:45 AM
Is there such thing as Amazon doing a price match for a 3rd party sellers goods?
Some dude from Monsey, bought a tablet from me, and managed to get a partial refund for an unshipped package. I'm thinking he did PM because his cost now matches a sale from another retailer.
officially they don't but sometimes they will just as aa courtesy PM even 3'rd party sellers, you will get a refund though...
Title: Re: selling on amazon
Post by: yuneeq on September 02, 2014, 09:01:22 AM
officially they don't but sometimes they will just as aa courtesy PM even 3'rd party sellers, you will get a refund though...

Interesting. Thanks for the response.
Title: Re: selling on amazon
Post by: mgarfin on September 02, 2014, 05:30:46 PM
I need to start charging sales tax in NY can I enter a general code or will it charge tax on food that way?
Title: Re: selling on amazon
Post by: nocknock on September 02, 2014, 08:00:38 PM
Did anyone open lately an amazon UK Account? If yes please contact me I need some help
Title: Re: selling on amazon
Post by: metziah on September 02, 2014, 08:00:56 PM

I need to start charging sales tax in NY can I enter a general code or will it charge tax on food that way?
When I put in general tax, they collected tax on vitamins. Which I don't think is taxable.
Title: Re: selling on amazon
Post by: mgarfin on September 03, 2014, 01:32:57 PM
When I put in general tax, they collected tax on vitamins. Which I don't think is taxable.

Im trying to figure out how to set it up but i'm lost HELP!!!!!!!!
Title: Re: selling on amazon
Post by: yuneeq on September 03, 2014, 02:33:06 PM
Im trying to figure out how to set it up but i'm lost HELP!!!!!!!!

Lol same here, my eyes were glazed in just 5 minutes from looking at all the tax codes.
Though I think you can put in the tax code 1 by 1 when your listing an item.
Title: Re: selling on amazon
Post by: yuneeq on September 03, 2014, 02:37:34 PM
I just found out today that FBA costs the same as Seller Fulfilled when the item price is over $300.
All they charge is the standard referral fee, which actually makes FBA cheaper when you take the discounted shipping to Amazon into account.
Title: Re: selling on amazon
Post by: yakov116 on September 03, 2014, 03:13:05 PM
I just found out today that FBA costs the same as Seller Fulfilled when the item price is over $300.
All they charge is the standard referral fee, which actually makes FBA cheaper when you take the discounted shipping to Amazon into account.
Maybe add this to the wiki I'm on my phone and its hard to do. Also once your add it can you add to the Pro's and Cons of FBA that amazon will do the customer sevice for you. I don't know if that a pro or a con!
Title: Re: selling on amazon
Post by: mgarfin on September 03, 2014, 03:50:24 PM
Lol same here, my eyes were glazed in just 5 minutes from looking at all the tax codes.
Though I think you can put in the tax code 1 by 1 when your listing an item.

But when you have a 100 active listings already its different.
Title: Re: selling on amazon
Post by: yakov116 on September 03, 2014, 09:27:29 PM
I just found out today that FBA costs the same as Seller Fulfilled when the item price is over $300.
All they charge is the standard referral fee, which actually makes FBA cheaper when you take the discounted shipping to Amazon into account.
Thanks

Any one want to elaborate on the retuns issue with FBA.
I saw upthread someone wrote about amazon taking back software even after it was open and after the license was used.

Any other issues with the retuns that should be added? What would be a concise way of puting that down?

Any suggestions?
Title: Re: selling on amazon
Post by: yuneeq on September 03, 2014, 11:38:38 PM
Thanks

Your welcome.

Quote
Any other issues with the retuns that should be added? What would be a concise way of putting that down?
Any suggestions?

Frankly, I'm not sure I know how the FBA return policy works.
If a customer requests a refund from Amazon, they get their money back immediately.
They'll have to send in the item within 45 days, and if they don't, I get my money back?
Title: Re: selling on amazon
Post by: ilherman on September 04, 2014, 01:02:20 AM
Yes.
Title: Re: selling on amazon
Post by: yakov116 on September 04, 2014, 01:11:29 AM
Quote from: wiki
Easier to get in the Buy Box
Its not just a better chance?
Title: Re: selling on amazon
Post by: ilherman on September 04, 2014, 01:14:37 AM
Its not just a better chance?
When you sell FBA you get the buy box as much as other top rated sellers get it.
Title: Re: selling on amazon
Post by: yakov116 on September 04, 2014, 01:19:42 AM
When you sell FBA you get the buy box as much as other top rated sellers get it.
Hence its easier. Ok got it thanks
Title: Re: selling on amazon
Post by: Zevwolf on September 04, 2014, 12:06:46 PM
When you sell FBA you get the buy box  even when you are more expensive than the not FBA seller till a certain amount.
Title: Re: selling on amazon
Post by: Name Changed on September 04, 2014, 12:34:30 PM
Thanks

Any one want to elaborate on the retuns issue with FBA.
I saw upthread someone wrote about amazon taking back software even after it was open and after the license was used.

Any other issues with the retuns that should be added? What would be a concise way of puting that down?

Any suggestions?
Issues are:

Returns are accepted without any restocking fee. Although per Amazon policy item has to be in 'new' condition, I have received returns that were damaged by recipient, used for 30 days.
Returns will be accepted for items missing original box, and even missing components (making resale of returned item harder)

Generally the customer has 30 days to initiate a return, and 45 days until the return is actually received by Amazons warehouse - for the customer to get their credit (or pre-credit not re-charged)

Amazon does make acceptations and allow customers to return after the given return policy, but they usually will reimburse you for the return.

Due to Amazons super lax return policy your return rate will be significantly higher on FBA items. (Keep in mind that on most items sale volume of FBA items will also be a lot larger, so total net profits may be worth for you dealing with the higher return rate)

Additionally, there are a lot of abusive buyers that use Amazons return policy to steal items, and components.
Buyers may swap the item with a dummy items, and the return will be accepted, and Buyers may deliberate take components (opened computers missing essential components). - for these 2 issues, Amazon should reimburse you, but you will have to be on top of it, and open a case, and follow thru with information needed by Amazon.

Another issue, is that refunds may harm your cash flow. When a buyer selects "Return" on his order history, often Amazon will immediately issue him a refund, and debit your account. If the buyer does not send the item back within 45 days, Amazon will reimburse your account. This causes you to have the funds debited from your account for possible multiple orders.


As a suggestion, I would not suggest someone to sell FBA items that they are not able to service, or have the know how to sell like new again.
To name a few, I have had cell phones returned to me flashed to other firmwares. Computers returned with OS passwords, Bios passwords.

Although there is a big downside of FBA with the returns, the sales volume will be a lot greater. So figure out for yourself what works for you. 
Title: Re: selling on amazon
Post by: yuneeq on September 04, 2014, 02:59:17 PM
Issues are:

Returns are accepted without any restocking fee. Although per Amazon policy item has to be in 'new' condition, I have received returns that were damaged by recipient, used for 30 days.
Returns will be accepted for items missing original box, and even missing components (making resale of returned item harder)

Generally the customer has 30 days to initiate a return, and 45 days until the return is actually received by Amazons warehouse - for the customer to get their credit (or pre-credit not re-charged)

Amazon does make acceptations and allow customers to return after the given return policy, but they usually will reimburse you for the return.

Due to Amazons super lax return policy your return rate will be significantly higher on FBA items. (Keep in mind that on most items sale volume of FBA items will also be a lot larger, so total net profits may be worth for you dealing with the higher return rate)

Additionally, there are a lot of abusive buyers that use Amazons return policy to steal items, and components.
Buyers may swap the item with a dummy items, and the return will be accepted, and Buyers may deliberate take components (opened computers missing essential components). - for these 2 issues, Amazon should reimburse you, but you will have to be on top of it, and open a case, and follow thru with information needed by Amazon.

Another issue, is that refunds may harm your cash flow. When a buyer selects "Return" on his order history, often Amazon will immediately issue him a refund, and debit your account. If the buyer does not send the item back within 45 days, Amazon will reimburse your account. This causes you to have the funds debited from your account for possible multiple orders.


As a suggestion, I would not suggest someone to sell FBA items that they are not able to service, or have the know how to sell like new again.
To name a few, I have had cell phones returned to me flashed to other firmwares. Computers returned with OS passwords, Bios passwords.

Although there is a big downside of FBA with the returns, the sales volume will be a lot greater. So figure out for yourself what works for you.

Thanks for your very helpful post.
I will link to it from the wiki.
Title: Re: selling on amazon
Post by: yakov116 on September 04, 2014, 04:00:22 PM
Thanks for your very helpful post.
I will link to it from the wiki.
I did it already but I think it needs to be made a bit shorter
Title: Re: selling on amazon
Post by: yuneeq on September 04, 2014, 07:30:49 PM
I did it already but I think it needs to be made a bit shorter

Yeh, I'll take it out.
It's liinked from the cons section.
Still, the wiki should be shortened in other places too.
Title: Re: selling on amazon
Post by: yakov116 on September 04, 2014, 07:34:24 PM
Yeh, I'll take it out.
It's liinked from the cons section.
Still, the wiki should be shortened in other places too.
I did it like that on purpose I will edit it later to make it shorter
Title: Re: selling on amazon
Post by: yakov116 on September 04, 2014, 08:18:20 PM
Yeh, I'll take it out.
It's liinked from the cons section.
Still, the wiki should be shortened in other places too.
Ok I finished
Title: Re: selling on amazon
Post by: DealRaider on September 04, 2014, 08:24:43 PM
Anyone have experience with this? Amazon notified me.. on second thought Ill just paste it.

Greetings from Fulfillment by Amazon,
 
We have received feedback indicating that units of ASIN xxxxxxxx may be inconsistent with the description on the product’s detail page.  In order to provide the best buying experience to Amazon customers, we have temporarily suspended your offer while we review. Our review will consist of an inspection of your inventory and the ASIN catalog details. During this time, the affected inventory units will be listed in an inactive status.
 
At the completion of this review, if we determine that your offer can be restored, we’ll remove the suspension. If additional action is required, we will update you.
 
Best Regards,

This makes no sense. I use FBA and commingled inventory so A- they shouldve told me there was a problem earlier when they inspected and accepted my goods for the listing. B- How do they know what they sent/received feedback about was my item?
Title: Re: selling on amazon
Post by: ilherman on September 04, 2014, 08:38:37 PM
Do other FBA sellers still have that item active?
Title: Re: selling on amazon
Post by: DealRaider on September 04, 2014, 08:55:48 PM
Yes plenty
Title: Re: selling on amazon
Post by: Zevwolf on September 04, 2014, 11:01:25 PM
It happened to me once and they  banned me from selling that item but after I send it my invoice they  reopened it.
Title: Re: selling on amazon
Post by: landz124 on September 05, 2014, 12:56:14 AM
That is the exact reason why so many don't use commingle.
I know of someone that had the same thing with a DVD  which wasn't his but was in the commingled pile he was shut down and lost his business which was quiet large (over 100 workers)
Title: Re: selling on amazon
Post by: Zevwolf on September 05, 2014, 12:40:01 PM
http://www.amazon.com/gp/product/B00N40RIBC/ref=olp_product_details?ie=UTF8&me= how does he make money? according the Calculator from amazon he pays for each sale to amazon 11 cents.
Title: Re: selling on amazon
Post by: yuneeq on September 05, 2014, 12:59:44 PM
http://www.amazon.com/gp/product/B00N40RIBC/ref=olp_product_details?ie=UTF8&me= how does he make money? according the Calculator from amazon he pays for each sale to amazon 11 cents.

Actually he loses 9 cents besides shipping to amazon.
It doesn't seem like he's doing it for feedback, though it might be goods he wants to get rid of from amazons warehouse. It could be cheaper than amazon disposing it for him.
Title: Re: selling on amazon
Post by: Name Changed on September 05, 2014, 02:17:26 PM
http://www.amazon.com/gp/product/B00N40RIBC/ref=olp_product_details?ie=UTF8&me= how does he make money? according the Calculator from amazon he pays for each sale to amazon 11 cents.
Could be a loss leader for him.

I didn't look at what other items he sells, but he has over 100k feedbacks.

Could also be he may be doing it for the transaction count ect
Title: Re: selling on amazon
Post by: yossi1 on September 05, 2014, 06:42:16 PM
http://www.amazon.com/gp/product/B00N40RIBC/ref=olp_product_details?ie=UTF8&me= how does he make money? according the Calculator from amazon he pays for each sale to amazon 11 cents.

is this the only item you can find on amazon where   sellers are losing money ?
is so i will be in business 
why should some one do it for feedback if its fba why dos he care about feedback
maybe  if the buyers  are buing more then 1 he is making something
Title: Re: selling on amazon
Post by: DealRaider on September 06, 2014, 11:34:48 PM
I responded to the email. I thought that they might look at it as an appeal so I tried to make it as legit of a response as possible. Should I paste the response here?
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 12:09:04 AM
I responded to the email. I thought that they might look at it as an appeal so I tried to make it as legit of a response as possible. Should I paste the response here?
why not

Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 07:29:20 AM
Hello,

Thank you for taking the time to ensure that my products are compliant with Amazon seller policies.

I was and am very shocked to hear that there is a inconsistency with my product matching the product detail page. There are several reasons why that can not be.

Firstly, when my products are received by Amazon for FBA, they are inspected by Amazon to ensure that the product Ive sent in matched the product detail page. How Amazon would accept my units for sale and then afterwards suspect that they were the incorrect units based on customer feedback is simply unbelievable.

Another point I would like to make is that, judging by your email to me, it would seem like a customer has given feedback about the quality of my merchandise. I would like to point out that high-cost electronics is a very high breeding ground for scams. I have already received products returned to me that were clearly returned because the customer damaged them, as “defective.” Im sure Amazon is aware of such scams and is on the lookout to protect its sellers from illegitimate buyer feedback.

Additionally, my product settings are set to no commingled inventory. I do that for precisely this reason, to provide a 100% guarantee to my customers that the products they are receiving are new and authentic merchandise. I am of course willing to supply receipts and invoices to prove the legitimacy of my products. I also have pictures of the units and their serial numbers.

I would also like to mention that I personally inspect every product that I ship to Amazon to ensure that the quality matches the listing description, and to ensure authenticity. In light of this feedback I will in the future continue to personally inspect products that go out to ensure that they meet Amazons standards.

Thank you,
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 07:31:49 AM
Oh ya I realized after that I had commingled turned off. Thank g-d I have pictures of the stuff also. Hope it helps. What do you think of this response? My friend normally tells me I dont write with enough outrage to the Sellersupport team
Title: Re: selling on amazon
Post by: Name Changed on September 07, 2014, 11:33:44 AM
Oh ya I realized after that I had commingled turned off. Thank g-d I have pictures of the stuff also. Hope it helps. What do you think of this response? My friend normally tells me I dont write with enough outrage to the Sellersupport team
So are the items they are investigating your items or commingled items?

Hopefully you will get a response from them shortly.
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 12:12:05 PM
Should be mine and not commingled.
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 12:38:48 PM
Quote from: The Wiki
How long does it take for them to receive it? Please Update
If you select "Amazon Placement Service" they will usually send it to one or two warehouses near you that are usually 2-3 days (ground if you use amazon's UPS rates)..

Otherwise Amazon will direct you to send it to approx 4 warehouses depending on how many items you send.

Q: What is considered case pack when sending in items to Amazon FBA?
A: Case pack is when all the items in the box are from the same ASIN.

Q: If I have 3 items to send into FBA and they are splitting me to 3 different locations. Can I ship all 3 items to one location?
A: Yes, you would have to set up your account to send all your inventory to one warehouse. Amazon will charge an additional fee per item.
Note: That even once your inventory reaches Amazon, if Amazon is moving it to a different warehouse, the item will be "back-ordered"

Q: Can I ship to FBA something in the packaging it came in? I'm having a hard time finding a box for a large product, can I just ship with the box the way it came from the store?
I don't think there is an official clear answer. But, I have sold many large printers through FBA. I just put the shipping label label on the box and I have never had an issue. Please Update

Q: I'm doing FBA for the first time and I print out the shipping info and stickers etc. and it says "prep required" what does that mean?
A: Prep Required means there is some preparation for the products that will need to be done before it could be added the the Amazon invetory. Typically it is either labeling the items, taping the boxes shut, or poly bagging. If you do not prepare the items yourself, Amazon will do it for a charge.

Ok want to shorten the wiki a little bit anyone want to elaborate on the Sending To Amazon part
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 02:39:16 PM
I thought this was mentioned here, but case packed is actually when the items are all packed together from the same ASIN  by the manufacturer . Ive been doing case packed for same ASIN alone for a while and never had any problems but the official rules are by manufacturer
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 02:42:03 PM
I thought this was mentioned here, but case packed is actually when the items are all packed together from the same ASIN  by the manufacturer . Ive been doing case packed for same ASIN alone for a while and never had any problems but the official rules are by manufacturer

Where'd you see that in the official rules? I remember seeing otherwise.
Title: Re: selling on amazon
Post by: ilherman on September 07, 2014, 03:10:15 PM
Where'd you see that in the official rules? I remember seeing otherwise.
It says very clear on amazon.com
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 04:17:38 PM
I thought this was mentioned here, but case packed is actually when the items are all packed together from the same ASIN  by the manufacturer . Ive been doing case packed for same ASIN alone for a while and never had any problems but the official rules are by manufacturer
It says very clear on amazon.com

From Amazon:
"All products in a box will have matching SKU and condition and will have been previously packaged together by the manufacturer."

Maybe I'm understanding wrong, but as long as the products are in original packaging, it should be no problem to pack it yourself, no? Else it should say that it needs to be in the same case as received from the manufacturer.
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 04:21:14 PM
Lol thanks for the link.
Edit: @iherman


Oh I didnt read that much in to it. I thought that it had to come case packed in manufacturers original packaging.
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 05:56:47 PM
Ok I guess one thing at a time

Q: I'm doing FBA for the first time and I print out the shipping info and stickers etc. and it says "prep required" what does that mean?
A: Prep Required means there is some preparation for the products that will need to be done before it could be added the the Amazon invetory. Typically it is either labeling the items, taping the boxes shut, or poly bagging. If you do not prepare the items yourself, Amazon will do it for a charge.

How can we write this shorter?
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 06:32:23 PM
Q: What does "Prep Required" mean
A: "Prep Required" means that you or Amazon (for a fee) will have to prepare the product for shipping to the customer. Ie. Bubble-wrap, polybag, or label.
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 06:49:06 PM
Q: What does "Prep Required" mean
A: "Prep Required" means that you or Amazon (for a fee) will have to prepare the product for shipping to the customer. Ie. Bubble-wrap, polybag, or label.

I was thinking this

Prep Required
Means labeling the items, taping the boxes shut, or poly bagging before sending it to Amazon If you do not prepare the items yourself, Amazon will do it for a charge.

Should I add anything else?

PS try to use the quote button when you respond Thanks
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 07:05:16 PM
I was thinking this

Prep Required
Means labeling the items, taping the boxes shut, or poly bagging before sending it to Amazon If you do not prepare the items yourself, Amazon will do it for a charge.

Should I add anything else?

PS try to use the quote button when you respond Thanks

I didnt realize that you wanted a different format, I was just going off the Q&A template you gave me. And now that I did it I think I might be biased  ;D

I think thats fine. You can add that theres a nafka mina if you do commingled or not for labels but it might be too technical for the Wiki.

Sorry I didnt realize that I was breaking forum etiquette, thanks for pointing it out Ill be sure to do so in the future.
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 07:08:44 PM
I didnt realize that you wanted a different format, I was just going off the Q&A template you gave me. And now that I did it I think I might be biased  ;D

I think thats fine. You can add that theres a nafka mina if you do commingled or not for labels but it might be too technical for the Wiki.

Sorry I didnt realize that I was breaking forum etiquette, thanks for pointing it out Ill be sure to do so in the future.
Live and learn
Sorry for not giving the instructions I am trying to change the format also. I was the one that made it Q and A just to gather info. Now that we have the info I want to shorten it.
Title: Re: selling on amazon
Post by: ilherman on September 07, 2014, 08:27:25 PM
From Amazon:
"All products in a box will have matching SKU and condition and will have been previously packaged together by the manufacturer."

Maybe I'm understanding wrong, but as long as the products are in original packaging, it should be no problem to pack it yourself, no? Else it should say that it needs to be in the same case as received from the manufacturer.
it means that it has to be previously packed together by the manufacturer, otherwise of Amazon just wants it to be the same SKU what the hack do they care if it it was previously packed together by the manufacturer or not?
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 08:29:04 PM
it means that it has to be previously packed together by the manufacturer, otherwise of Amazon just wants it to be the same SKU what the hack do they care if it it was previously packed together by the manufacturer or not?
How do they know if it was packed together by the manufacturer?
Title: Re: selling on amazon
Post by: DealRaider on September 07, 2014, 08:33:27 PM
How do they know if it was packed together by the manufacturer?

Manufacturer packaging comes with the product labeled on the outside of the box along with quantity of units also displayed. Not just a regular ol' box you reused from Amazon Prime
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 08:34:24 PM
it means that it has to be previously packed together by the manufacturer, otherwise of Amazon just wants it to be the same SKU what the hack do they care if it it was previously packed together by the manufacturer or not?

Let's say the manufacturer changed the packaging of a product, but they didn't change the UPC/SKU.
Maybe Amazon doesn't want to get 2 of the same item with the same sku but with different packaging?

ETA: I don't usually make "diyukim" into these types of things, but the rules just seem to be written unclearly.
Title: Re: selling on amazon
Post by: ilherman on September 07, 2014, 08:44:57 PM
Let's say the manufacturer changed the packaging of a product, but they didn't change the UPC/SKU.
Maybe Amazon doesn't want to get 2 of the same item with the same sku but with different packaging?

ETA: I don't usually make "diyukim" into these types of things, but the rules just seem to be written unclearly.
I am not going to argue on facts... But for your reference check out the amazon seller forums.
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 08:47:45 PM
Ok want to shorten the wiki a little bit anyone want to elaborate on the Sending To Amazon part
Q: What is considered case pack when sending in items to Amazon FBA?
A: Case pack is when all the items in the box are from the same ASIN.

Q: If I have 3 items to send into FBA and they are splitting me to 3 different locations. Can I ship all 3 items to one location?
A: Yes, you can choose "Inventory Placement Service" in FBA settings to send all your inventory to one nearby warehouse. Amazon charges an additional fee ($.30, CMIIW) per item.
Note: That even once your inventory reaches Amazon, if Amazon is moving it to a different warehouse, the item will be "back-ordered"

Q: I'm having a hard time finding a box for a large product, can I just ship with the box the way it came from the store?
There might not clear cut answer for every scenario. But, some have sold many large printers through FBA, jut putting the shipping label label on the box and not having an issue. Please Update

Q: I'm doing FBA shipping for the first time. and it says "prep required". What does that mean?
A: Prep Required means there is some preparation for the products that will need to be done before it could be added the the Amazon inventory. Typically, it is either labeling the items, taping the boxes shut, or poly bagging. If you do not prepare the items yourself, Amazon can/will do it for a charge.

I am not going to argue on facts... But for your reference check out the amazon seller forums.

I'm not arguing. I'm not experienced.
I did check the seller forums, I didn't find any answer so I posted here.
If you know this as a fact, great.
If you know this solely because of the rules that I quoted before, I think those are unclear.
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 08:52:46 PM
it means that it has to be previously packed together by the manufacturer, otherwise of Amazon just wants it to be the same SKU what the hack do they care if it it was previously packed together by the manufacturer or not?

Thinking about this again. If Amazon just wants it to be the same SKU, why the heck would Amazon care if it's packed by the manufacturer or not?
Title: Re: selling on amazon
Post by: ilherman on September 07, 2014, 08:52:52 PM
Okay, now yes its a fact and I know people who have gotten warning emails if they continue playing around...

They can easily verify it by tracking your case packs if they are always the same quantity.
Title: Re: selling on amazon
Post by: ilherman on September 07, 2014, 08:53:42 PM
Thinking about this again. Why the heck would Amazon care if it's packed by the manufacturer or not?
Not sure exactly, but they want to get the same amounts in every box.
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 08:54:20 PM
Okay, now yes its a fact and I know people who have gotten warning emails if they continue playing around...

They can easily verify it by tracking your case packs if they are always the same quantity.

Interesting.
Thanks for the heads up.
Title: Re: selling on amazon
Post by: Name Changed on September 07, 2014, 08:56:41 PM
Okay, now yes its a fact and I know people who have gotten warning emails if they continue playing around...

They can easily verify it by tracking your case packs if they are always the same quantity.
+1

It does not pay to mess around (if you want to keep your selling account active)
Title: Re: selling on amazon
Post by: yuneeq on September 07, 2014, 09:00:23 PM
+1

It does not pay to mess around (if you want to keep your selling account active)

Didn't even know I was messing around.
Sometimes I chose case pack and the shipping tool combined single item skus into the same box.
I figured the case pack was meant if you wanted to either send closed boxes inside a bigger box or one box full of 1 sku.
Title: Re: selling on amazon
Post by: Jkhein on September 07, 2014, 10:09:32 PM
so does amazon always reimburse the shipping fees to the seller (basically always provides free shipping to the seller, [seller fulfilled] ?)
if so, what does this mean, from wiki:
Quote
If you have a large or heavy item, shipping the item to the customer can be expensive especially if it is going to a residential address. If you send that item to amazon FBA charges will be much lower than your shipping would have cost. (Including shipping it to FBA)
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 10:54:34 PM
Okay, now yes its a fact and I know people who have gotten warning emails if they continue playing around...

They can easily verify it by tracking your case packs if they are always the same quantity.
Interesting.
Thanks for the heads up.
+1

It does not pay to mess around (if you want to keep your selling account active)
Ok So who is going to add it to the wiki?
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 10:57:55 PM
so does amazon always cover the reimburse the shipping fees to the seller (basically always provides free shipping to the seller, [seller fulfilled] ?)
if so, what does this mean, from wiki:
What are you talking about??
Title: Re: selling on amazon
Post by: Jkhein on September 07, 2014, 11:07:10 PM
What are you talking about??
my bad, when selling an item without fba, does amazon always credit the shipping fees back to the seller? if so, whats the pro of the reduced shipping rates to amazon with fba, if this always gets credited back?
Title: Re: selling on amazon
Post by: Zevwolf on September 07, 2014, 11:34:05 PM
Amazon does not credit you back any shipping costs
Title: Re: selling on amazon
Post by: Jkhein on September 07, 2014, 11:41:17 PM
Amazon does not credit you back any shipping costs
so what are shipping credits?
Title: Re: selling on amazon
Post by: yakov116 on September 07, 2014, 11:43:21 PM
my bad, when selling an item without fba, does amazon always credit the shipping fees back to the seller? if so, whats the pro of the reduced shipping rates to amazon with fba, if this always gets credited back?
Ok just keep in mind were not on twitter and you are not limited to the number of characters. Please use periods and capitalization when needed.
/rant   

Title: Re: selling on amazon
Post by: EP123 on September 08, 2014, 12:59:16 PM
so what are shipping credits?
Shipping credits is something you only see in the free accounts, it means how much they collected for shipping, a free seller cannot set shipping rates, amazon sets it for you and gives you that "credit". Meaning if you sell an item for $30, it will show up for lets says $30+$6.49 shipping. Amazon will then give u ur money for the sale after their fees, plus they will give you a "$6.49 shipping credit"

Title: Re: selling on amazon
Post by: yossi1 on September 08, 2014, 01:21:32 PM
+1

It does not pay to mess around (if you want to keep your selling account active)

if you always send in the same cases count  to problem  if you keep up change-it   then you will got a call
i did
 
Title: Re: selling on amazon
Post by: lifetimedeals on September 09, 2014, 10:27:39 PM
can a seller have more then one selling account on amazon? like if someone wants to have different name for different product lines?
Title: Re: selling on amazon
Post by: DealRaider on September 09, 2014, 11:15:26 PM
Yes but you need to ask for permission first. If you dont then youll most likely get both accounts suspended
Title: Re: selling on amazon
Post by: lifetimedeals on September 09, 2014, 11:42:17 PM
Yes but you need to ask for permission first. If you dont then youll most likely get both accounts suspended
how do you ask for permission and what is it called?
Title: Re: selling on amazon
Post by: Yeki89 on September 10, 2014, 12:01:07 AM
I have only seen one company with 2 accounts. They know 2 account you can vget 2x buy box.

I will not divulge the company online as it is a yid that will lose parnossa if amazon searches this....
Title: Re: selling on amazon
Post by: Tzadik Nistar on September 10, 2014, 12:11:46 AM
Alot of big companies on Amazon have 2 accounts as Amazon constantly closes accounts
Title: Re: selling on amazon
Post by: DealRaider on September 10, 2014, 10:10:43 AM
how do you ask for permission and what is it called?

Ive never done it but I remember reading that if you want a second Account (the "right way") according to Amazon rules you need to email Seller Support and ask. I also understand that you would not be allowed to sell the same products even if you were given permission for a second account. You would probably have to email Seller Support and tell them that you currently sell products x,y,z/ this category type of product  and you would like to start selling a different category and you feel blah blah blah something about customer brand loyalty etc etc and ask for permission maybe say how youve been a long time seller and have a good record and would like to continue your offerings blahbity blah blah etc. Thank you for your help and support. Sincerely, blah.

Feel free to copy and paste that lol  ;D

Edit: I forgot to add that if you really needed it and were denied the request there have been other ways of getting a second account listed here in this thread. But I dont think Amazon would approve
Title: Re: selling on amazon
Post by: Menachemfrombp on September 10, 2014, 01:40:01 PM
Hi,
 im new to the amazon thing and i wanna open a amazon sellers account is it a problem if someone already had a amazon sellers account from this computer and he closed it without any problems he was just not into it and now i wanna try it through that same computer,

1. so can i use that computer to open the new seller account?
2. and after can i sign in from a different places like office or cellphone etc to that account or only from the computer i used to open it?

tia
Title: Re: selling on amazon
Post by: dave on September 10, 2014, 01:51:43 PM
Hi,
 im new to the amazon thing and i wanna open a amazon sellers account is it a problem if someone already had a amazon sellers account from this computer and he closed it without any problems he was just not into it and now i wanna try it through that same computer,

1. so can i use that computer to open the new seller account?
2. and after can i sign in from a different places like office or cellphone etc to that account or only from the computer i used to open it?

tia
It shouldn't be I did on my computer
To be on the safe side contact seller support and have them confirm on email that it isn't
Title: Re: selling on amazon
Post by: EP123 on September 10, 2014, 02:42:23 PM
I have only seen one company with 2 accounts. They know 2 account you can vget 2x buy box.

I will not divulge the company online as it is a yid that will lose parnossa if amazon searches this....
Only one? Peyos = 2 accounts
Title: Re: selling on amazon
Post by: Menachemfrombp on September 10, 2014, 04:03:34 PM
It shouldn't be I did on my computer
To be on the safe side contact seller support and have them confirm on email that it isn't
thnx and what abt #2 is that ok
Title: Re: selling on amazon
Post by: dave on September 10, 2014, 07:49:22 PM
thnx and what abt #2 is that ok
Why not? Do u work by a amazon seller? If yes then don't sign in
Title: Re: selling on amazon
Post by: DealRaider on September 12, 2014, 10:36:59 AM
Story with Iphone 6?
Title: Re: selling on amazon
Post by: yuneeq on September 12, 2014, 12:30:09 PM
Issues are:

Returns are accepted without any restocking fee. Although per Amazon policy item has to be in 'new' condition, I have received returns that were damaged by recipient, used for 30 days.
Returns will be accepted for items missing original box, and even missing components (making resale of returned item harder)

Additionally, there are a lot of abusive buyers that use Amazons return policy to steal items, and components.
Buyers may swap the item with a dummy items, and the return will be accepted, and Buyers may deliberate take components (opened computers missing essential components). - for these 2 issues, Amazon should reimburse you, but you will have to be on top of it, and open a case, and follow thru with information needed by Amazon.

If I got a return which Amazon classifies as "customer damaged", can/will I get a refund from Amazon?
Also, where can I view all the pending/completed FBA returns?
Title: Re: selling on amazon
Post by: Name Changed on September 12, 2014, 12:57:29 PM
If I got a return which Amazon classifies as "customer damaged", can/will I get a refund from Amazon?
Also, where can I view all the pending/completed FBA returns?
Customer Damage means the item is not sellable as new anymore.

In the event that there is missing contents then you could get a reimbursement from Amazon.

Items broken even intentionally by the buyers do not qualify for reimbursement.

Go to Reports Tab, select fulfillment.

On the left hand side you will see

Customer Concessions
Returns

There you will see the items that were returned.

If you requested a removal order, and want to see details of that it will be by:

Removals
Recommended Removal
Removal Order Detail
Removal Shipment Detail

Title: Re: selling on amazon
Post by: yuneeq on September 12, 2014, 01:08:38 PM
Customer Damage means the item is not sellable as new anymore.

In the event that there is missing contents then you could get a reimbursement from Amazon.

Items broken even intentionally by the buyers do not qualify for reimbursement.

Go to Reports Tab, select fulfillment.

On the left hand side you will see

Customer Concessions
Returns

There you will see the items that were returned.

If you requested a removal order, and want to see details of that it will be by:

Removals
Recommended Removal
Removal Order Detail
Removal Shipment Detail

Thanks, that was a big help.
You say "In the event that there is missing contents then you could get a reimbursement from Amazon."

Is it possible to know if a return is missing contents without first creating a removal order and inspecting the item?
Title: Re: selling on amazon
Post by: Name Changed on September 12, 2014, 01:30:58 PM
Thanks, that was a big help.
You say "In the event that there is missing contents then you could get a reimbursement from Amazon."

Is it possible to know if a return is missing contents without first creating a removal order and inspecting the item?
You could send a message to Amazon for them to request the fulfillment center to inspect the item, sometimes they have inspected, sometimes they responded that I should request a removal order, and then report back to Amazon.
Title: Re: selling on amazon
Post by: Newcc on September 15, 2014, 06:16:22 PM
Anyone here sell on sears.com?
Title: Re: selling on amazon
Post by: yuneeq on September 15, 2014, 07:29:14 PM
Anyone try out the new beta version of the inventory management page?
Looks much nicer, I hope it doesn't leave out any features.
Title: Re: selling on amazon
Post by: Menachemfrombp on September 16, 2014, 12:25:47 PM
rookie question, is it possible to know b4 i list something on amazon w fba how much the shipping will b to fba location? (wanna know if ill make any money on it b4 i buy the items)
Title: Re: selling on amazon
Post by: Name Changed on September 16, 2014, 01:11:39 PM
rookie question, is it possible to know b4 i list something on amazon w fba how much the shipping will b to fba location? (wanna know if ill make any money on it b4 i buy the items)
I don't think so.

It varies based on which warehouse Amazon makes you ship the item to.
Title: Re: selling on amazon
Post by: Emkay on September 16, 2014, 01:25:18 PM
rookie question, is it possible to know b4 i list something on amazon w fba how much the shipping will b to fba location? (wanna know if ill make any money on it b4 i buy the items)
Varies but its ridiculously cheap if you use their shipping
Title: Re: selling on amazon
Post by: yuneeq on September 16, 2014, 03:54:32 PM
rookie question, is it possible to know b4 i list something on amazon w fba how much the shipping will b to fba location? (wanna know if ill make any money on it b4 i buy the items)

It's possible to get an estimate. You can always make a shipment, add the items you'll be buying, and it'll split up the shipments.
You can approve the shipments and price out how much it costs and void the payment. You can then delete the shipment if you want.
I personally use the Amazon Seller app and use an estimate that it costs $0.50/lb to ship to Amazon. But of course it'll vary.

Ps. I've been working on legal ways (at least that's what I think) to manipulate the shipments
so that Amazon provides the closer FBA warehouses and the right quantity for every shipment.
I think I'll write up a post about it sometime.
Title: Re: selling on amazon
Post by: ilherman on September 16, 2014, 06:05:21 PM
I am doing it sometimes, but it's definitely not legal in Amazon's terms. And I've heard them coming after people who are abusing it.
Title: Re: selling on amazon
Post by: Emkay on September 16, 2014, 06:06:58 PM
I am doing it sometimes, but it's definitely not legal in Amazon's terms. And I've heard them coming after people who are abusing it.
How do u manipulate them?
Title: Re: selling on amazon
Post by: chevron on September 16, 2014, 07:40:52 PM
Yes,you could send me a PM.
I know someone that can help you out,he has good contact with seller performance.

And the guy charges up front and guarantees no results ?
Title: Re: selling on amazon
Post by: yuneeq on September 17, 2014, 12:30:50 AM
How do u manipulate them?

I'm pretty curious to know if we're doing the same thing.
Title: Re: selling on amazon
Post by: Tzadik Nistar on September 17, 2014, 12:53:24 AM
Usually if you have a established account and you send over 20 units per asin and they are case pack, you will end up sending to 1 location.
Title: Re: selling on amazon
Post by: Menachemfrombp on September 17, 2014, 11:27:03 AM
It's possible to get an estimate. You can always make a shipment, add the items you'll be buying, and it'll split up the shipments.
You can approve the shipments and price out how much it costs and void the payment. You can then delete the shipment if you want.
I personally use the Amazon Seller app and use an estimate that it costs $0.50/lb to ship to Amazon. But of course it'll vary.

Ps. I've been working on legal ways (at least that's what I think) to manipulate the shipments
so that Amazon provides the closer FBA warehouses and the right quantity for every shipment.
I think I'll write up a post about it sometime.

Thanks and waiting for that post...
Title: Re: selling on amazon
Post by: yuneeq on September 17, 2014, 11:52:54 AM
Thanks and waiting for that post...

I'm still contemplating whether I should post about it.
ilherman says Amazon has been warning people about it, so I'm not sure it's the right thing to share.
Title: Re: selling on amazon
Post by: ilherman on September 17, 2014, 02:09:52 PM
I'm still contemplating whether I should post about it.
ilherman says Amazon has been warning people about it, so I'm not sure it's the right thing to share.
IIRC, Name Changed once told me he heard that Amazon punishes you for doing it as well.
Title: Re: selling on amazon
Post by: yuneeq on September 17, 2014, 10:21:51 PM
IIRC, Name Changed once told me he heard that Amazon punishes you for doing it as well.

I'm sure only Jews think of these tricks :)
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 18, 2014, 06:01:13 PM
I don't have much experience selling on Amazon, just sell a few things here and there. I recently bought the Canon Pixma Pro 100/S110 camera/paper deal, and got the $400 rebate. I have no use for the printer, so I sold it on Amazon.

The buyer just emailed me that when he unpacked it, there were ink spills on the instructions (strange), and that the printer head had been installed (really strange). He claims that "I must have made a mistake and shipped the wrong one, and I should ship the correct one immediately." Now, it was brand new from the company, and the box was unopened. I have no idea in the world what could have possibly happened.

Do the experts here have any recommendations as to what I should do?
TIA
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 18, 2014, 06:25:42 PM
I don't have much experience selling on Amazon, just sell a few things here and there. I recently bought the Canon Pixma Pro 100/S110 camera/paper deal, and got the $400 rebate. I have no use for the printer, so I sold it on Amazon.

The buyer just emailed me that when he unpacked it, there were ink spills on the instructions (strange), and that the printer head had been installed (really strange). He claims that "I must have made a mistake and shipped the wrong one, and I should ship the correct one immediately." Now, it was brand new from the company, and the box was unopened. I have no idea in the world what could have possibly happened.

Do the experts here have any recommendations as to what I should do?
TIA
Did you ship it yourself or was it fba?
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on September 18, 2014, 06:28:20 PM
Just give him a refund it's not worth going throug an A through Z case.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 18, 2014, 07:14:29 PM
Did you ship it yourself or was it fba?
Myself. Bought shipping from them.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 18, 2014, 07:15:21 PM
Just give him a refund it's not worth going throug an A through Z case.
And swallow the loss?
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 18, 2014, 07:23:15 PM
Myself. Bought shipping from them.
Refund him, but let him know you aren't a company and only had the one item which must have been misshipped to you. That way he probably won't leave a negative feedback. People feel bad for the little guy.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 18, 2014, 09:21:27 PM
Refund him, but let him know you aren't a company and only had the one item which must have been misshipped to you. That way he probably won't leave a negative feedback. People feel bad for the little guy.
To be honest, because the fact that I'm not a company, the negative feedback doesn't bother me at all. Refunding him, however, does. I sent him a brand new product...I wonder if he's lying - but why would he?
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 18, 2014, 09:31:31 PM
To be honest, because the fact that I'm not a company, the negative feedback doesn't bother me at all. Refunding him, however, does. I sent him a brand new product...I wonder if he's lying - but why would he?

I would explain that you got it directly from the manufacturer, and only have the one, so there is virtually no chance it was in the condition he states (do it subtly, without accusing him). Then offer him a refund, but make him return it. If he is lying, there is a good chance he will balk at paying for the return, and forget the whole thing. If he is not lying, he will get mad and want you to pay for the return, which you should. After that, you can see for yourself if it was damaged, and get reimbursed yourself, or sell it as used. etc.

A negative feedback could affect you more than a big company with you barely having any sales. (unless you aren't planning on selling on Amazon anymore).

That's my .02
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on September 19, 2014, 09:05:46 AM
I would explain that you got it directly from the manufacturer, and only have the one, so there is virtually no chance it was in the condition he states (do it subtly, without accusing him). Then offer him a refund, but make him return it. If he is lying, there is a good chance he will balk at paying for the return, and forget the whole thing. If he is not lying, he will get mad and want you to pay for the return, which you should. After that, you can see for yourself if it was damaged, and get reimbursed yourself, or sell it as used. etc.

A negative feedback could affect you more than a big company with you barely having any sales. (unless you aren't planning on selling on Amazon anymore).

That's my .02

I dont understand why the general consensus is that he should give the customer the money back. Customers scam on Amazon all day left and right. Thats been my experience with Electronics and I am sure people abuse the system with other products as well. However, even though I think you should definitely not run to give a refund as you are not a Amazon seller for business, you might have made a mistake and received a refurbished printer thinking it was new. Maybe. Did you take a picture of the printer?

I agree to the first half this post but I would add that even if he is lying he might still get mad and want you to pay for the return. So I wouldnt take it as an indication that hes telling the truth
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 19, 2014, 09:15:49 AM
I dont understand why the general consensus is that he should give the customer the money back. Customers scam on Amazon all day left and right. Thats been my experience with Electronics and I am sure people abuse the system with other products as well. However, even though I think you should definitely not run to give a refund as you are not a Amazon seller for business, you might have made a mistake and received a refurbished printer thinking it was new. Maybe. Did you take a picture of the printer?

I agree to the first half this post but I would add that even if he is lying he might still get mad and want you to pay for the return. So I wouldnt take it as an indication that hes telling the truth

We're not saying he should give the money back without getting the printer back. When you sell on Amazon, you are essentially agreeing to accept returns pretty no matter what.

As a general point not to do with this case: IME, it's less of customers intentionally scamming and more just being ignorant. When answering a customer, I always think of the customer experience I expect from Amazon, and remember that the customer is expecting that from me too.







Title: Re: Selling on Amazon Master Thread
Post by: Newcc on September 19, 2014, 12:26:54 PM
Question for experienced sellers, what is needed to get approved to sell on a new closed category? 

I currently sell in another which they closed once I was already selling so thankfully I did not have to apply, I want to start in a new category but needs approval, my questions is what does Amazon really want to see, do they want to see they I am established and trustworthy and therefor sending them my info on the my current category would suffice or do I need to prove that I am established in this new category in which case I need to create an image that I already exists even though I don't.

Please share your thoughts. thanks.
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on September 19, 2014, 02:13:28 PM
Question for experienced sellers, what is needed to get approved to sell on a new closed category? 

I currently sell in another which they closed once I was already selling so thankfully I did not have to apply, I want to start in a new category but needs approval, my questions is what does Amazon really want to see, do they want to see they I am established and trustworthy and therefor sending them my info on the my current category would suffice or do I need to prove that I am established in this new category in which case I need to create an image that I already exists even though I don't.

Please share your thoughts. thanks.

Depends on the category.
For example, I was approved to sell watches even without having ever sold a watch or having to prove where I get my inventory from. I am also a new seller so it must mean Amazon is lax in that category.

Other categories are much harder to get approved to sell in.
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on September 19, 2014, 03:32:25 PM
We're not saying he should give the money back without getting the printer back. When you sell on Amazon, you are essentially agreeing to accept returns pretty no matter what.

As a general point not to do with this case: IME, it's less of customers intentionally scamming and more just being ignorant. When answering a customer, I always think of the customer experience I expect from Amazon, and remember that the customer is expecting that from me too.

But still he shouldnt have to accept to accept the return if the customer is just trying to pass on his old one and get a new one. If it truly is ignorance or whatever the circumstances were that the seller thinks he sent a new one and the buyer claims an old one and its true then accept the return. But theres no reason for him not to fight it until its cleared up.

If he would be a seller on Amazon for a business then I 100% agree with everything thats been said. Its not worth the neg. feedback A to Z etc. But its a regular guy being "scammed" He shouldnt just lay over and play dead like a regular seller might do
Title: Re: Selling on Amazon Master Thread
Post by: ueaiouioei on September 20, 2014, 11:56:52 PM
Has anyone tried selling on Alibaba yet? I was playing around with it a little.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 12:04:23 AM
But still he shouldnt have to accept to accept the return if the customer is just trying to pass on his old one and get a new one. If it truly is ignorance or whatever the circumstances were that the seller thinks he sent a new one and the buyer claims an old one and its true then accept the return. But theres no reason for him not to fight it until its cleared up.

If he would be a seller on Amazon for a business then I 100% agree with everything thats been said. Its not worth the neg. feedback A to Z etc. But its a regular guy being "scammed" He shouldnt just lay over and play dead like a regular seller might do
So after emailing the buyer a few times back and forth, he accused me of being dishonest and opened an A-Z claim (which I was probably going to have to end up doing anyway). I offered to refund everything minus shipping, and I even offered him to refund $50 and let him keep it, but nothing doing. He insists it's used and damaged.
How does Amazon resolve a case when the seller claims something was sent brand new, and the buyer claims that it arrived used and damaged, and neither side can prove anything?
Anything else I should know before responding to the claim?
Thanks!
Title: Re: Selling on Amazon Master Thread
Post by: yossi1 on September 21, 2014, 01:25:32 AM
So after emailing the buyer a few times back and forth, he accused me of being dishonest and opened an A-Z claim (which I was probably going to have to end up doing anyway). I offered to refund everything minus shipping, and I even offered him to refund $50 and let him keep it, but nothing doing. He insists it's used and damaged.
How does Amazon resolve a case when the seller claims something was sent brand new, and the buyer claims that it arrived used and damaged, and neither side can prove anything?
Anything else I should know before responding to the claim?
Thanks!



you will   lose  the a- z claim  and the buyer will not have to send it back the item to you amazon will always keep the word of the buyer
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 21, 2014, 02:00:56 AM
Yeah, you're almost certain to lose the case. If you want the item, send a shipping label and ask him to return it (for a full refund.) Then, if you say you did that, Amazon may resolve the case in his favor, but not debit the money from your account.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 02:11:43 AM
Yeah, you're almost certain to lose the case. If you want the item, send a shipping label and ask him to return it (for a full refund.) Then, if you say you did that, Amazon may resolve the case in his favor, but not debit the money from your account.
Okay, thanks for your help.
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 21, 2014, 02:13:29 AM
Remember, I said MAY, as in slight chance. Good luck.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 02:21:26 AM
Remember, I said MAY, as in slight chance. Good luck.
So should I offer to refund him and have him ship it back, and fight the claim?
Or just forget the claim...?
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 21, 2014, 02:25:07 AM
I would send the label, offer the refund, and see what he says. You have 7 days to see how it pans out. If he doesn't respond or return it, then certainly try win the case. Show where you got it from, show a receipt, etc and state your case. You have nothing to lose.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 02:29:11 AM
I would send the label, offer the refund, and see what he says. You have 7 days to see how it pans out. If he doesn't respond or return it, then certainly try win the case. Show where you got it from, show a receipt, etc and state your case. You have nothing to lose.
And if he does return it?
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 21, 2014, 02:29:47 AM
Once you refund him, the case is closed automatically
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 02:31:14 AM
Once you refund him, the case is closed automatically
Oh, gotcha. Can I wait to refund him until I get it back?
Title: Re: Selling on Amazon Master Thread
Post by: Yehuda57 on September 21, 2014, 02:33:10 AM
Sure, you have seven days to respond, that's enough time for him to ship it back.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 02:34:53 AM
Sure, you have seven days to respond, that's enough time for him to ship it back.
Okay, thanks!
Title: Re: Selling on Amazon Master Thread
Post by: Emkay on September 21, 2014, 03:28:45 AM
Do I have to send an item to fba in a separate shipping box or can I just affix a label to the actual product box ( a blender) and send it like that?
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on September 21, 2014, 09:54:51 AM
Okay, thanks!

Sorry to hear about that. +1 to everything thats been said so far. Welcome to Amazon...  :-\
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 21, 2014, 11:47:49 AM
Has anyone tried selling on Alibaba yet? I was playing around with it a little.
I have been selling on alibaba for 10 years now.
Have had small successes.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 21, 2014, 11:48:21 AM
Do I have to send an item to fba in a separate shipping box or can I just affix a label to the actual product box ( a blender) and send it like that?
You can fix the label to the actual box
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 21, 2014, 11:53:13 AM
Featured selling rocks! That being said, selling on Amazon is tricky.
When your livelihood depends on it, you must be vigilant.
Negative feedback and potentially bad performance can eliminate featured status.
Whenever possible, it is best to side with the customer.
IME, when you tell a buyer to ship something back, their response can lead you
to the right resolution.
Also, I purchase shipping insurance on every package that goes out being
sold for more than $10. U-pic is great at paying up when something goes wrong.
I have received about $250 YTD on insurance claims for lost and damaged shipments.
Title: Re: Selling on Amazon Master Thread
Post by: beeweegee on September 21, 2014, 01:45:07 PM
"IME, when you tell a buyer to ship something back, their response can lead you
to the right resolution."
Can you explain what you mean,  please?
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 21, 2014, 02:47:27 PM
"IME, when you tell a buyer to ship something back, their response can lead you
to the right resolution."
Can you explain what you mean,  please?
Example 1:
Buyer says "I don't want item"
Seller: "Buyer pays return shipping"
Buyer: option 1 "I decided to keep it" option 2 - never sends it back

Example 2:
Buyer: "Item arrived damaged"
Seller: "We will issue refund"
Seller: Files claim with u-pic, full recovery

Example 3:
Buyer: "This item arrived all messed up (not shipping related)"
Seller: "We will refund once the item is returned - we will pay return shipping"
Buyer: "I threw it out"
Seller: "Because this is an expensive item, we cannot refund unless you ship it back"
Buyer: no response, no claim filed.

And many other scenarios.

IME, when a buyer pays a lot of money and wants a refund, they make sure to ship it back stat, even at their own cost.

If a buyer wants to leave negative feedback, usually there isn't much you can do - in most cases even offer of money will not change their mind.

Just be certain to respond to messages quickly and try to seem fair / leaning towards buyer resolve.

Title: Re: Selling on Amazon Master Thread
Post by: yossi1 on September 21, 2014, 05:58:01 PM
Featured selling rocks! That being said, selling on Amazon is tricky.
When your livelihood depends on it, you must be vigilant.
Negative feedback and potentially bad performance can eliminate featured status.
Whenever possible, it is best to side with the customer.
IME, when you tell a buyer to ship something back, their response can lead you
to the right resolution.
Also, I purchase shipping insurance on every package that goes out being
sold for more than $10. U-pic is great at paying up when something goes wrong.
I have received about $250 YTD on insurance claims for lost and damaged shipments.


how much did you paid  ytd    for the insurance  ?
for a $ 10 pk to pay insurance  its a extra $1 for it why do it
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 21, 2014, 10:33:34 PM

how much did you paid  ytd    for the insurance  ?
for a $ 10 pk to pay insurance  its a extra $1 for it why do it
I pay .30 cents for insurance up to $30
.45 cents for $30+. I can check more rates and post at a later time.
Title: Re: Selling on Amazon Master Thread
Post by: nocknock on September 22, 2014, 11:38:46 AM
I'm looking for a program that calculates how many sales you'll make a day, based on rank, sellers, etc.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 22, 2014, 12:09:57 PM
I'm looking for a program that calculates how many sales you'll make a day, based on rank, sellers, etc.
Not aware of a program.
If you find something, please share
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 22, 2014, 12:10:53 PM
I'm looking for a program that calculates how many sales you'll make a day, based on rank, sellers, etc.
That would make life to easy, you gotta work to make a living
Title: Re: Selling on Amazon Master Thread
Post by: Mile Run on September 22, 2014, 12:28:20 PM
Not aware of a program.
If you find something, please share
Fbatoolkit.com
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on September 22, 2014, 11:32:00 PM
Fbatoolkit.com
Not the real deal exactly..
Title: Re: Selling on Amazon Master Thread
Post by: EMCC on September 22, 2014, 11:48:53 PM
I'm looking for a program that calculates how many sales you'll make a day, based on rank, sellers, etc.
Camel?
Title: Re: Selling on Amazon Master Thread
Post by: Emkay on September 27, 2014, 07:21:47 PM
I HATE AMAZON!!
/End rant
Title: Re: Selling on Amazon Master Thread
Post by: sruly101 on September 27, 2014, 07:36:56 PM
I HATE AMAZON!!
/End rant
What happened?
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on September 27, 2014, 08:33:49 PM
I HATE AMAZON!!
/End rant
Calm down... Been there done that. I hate the U.S. government as well, still there is nothing we can do. These people think that they own the world and they do whatever they want.

What's going on?
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on September 28, 2014, 07:12:59 PM
On a more positive note my 20+day inventory investigation finished and they just said, "sorry for the inconvenience, you can sell this item again." Also turns out I made that listing with commingled inventory setting ON and once the listing is made with the setting it always stays that way. So I would have to erase that listing and make a new one.

Anyhow it was resolved in a good way b"h and I understand your frustration!
I HATE AMAZON!!
/End rant
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on September 28, 2014, 08:16:59 PM
On a more positive note my 20+day inventory investigation finished and they just said, "sorry for the inconvenience, you can sell this item again." Also turns out I made that listing with commingled inventory setting ON and once the listing is made with the setting it always stays that way. So I would have to erase that listing and make a new one.

Anyhow it was resolved in a good way b"h and I understand your frustration!
This is a good point. When I started selling on Amazon my inventory was commingled, I switched over to not commingled (stickered) but I didn't realize that my old listings were still getting commingled, even though I was labeling all my items, those labels were not unique for my products, I only realized this months later, when I got a return that was not my item.

As a tip to people selling items of value, its not worth saving the money or time with commingled inventory, there are a lot of potential problems you could run into ect...
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on September 28, 2014, 08:26:00 PM
Such as receiving someone else's damaged item as a return and having no way to verify that it was truly yours or the customer is trying to scam himself a new wtvr. Or like in my case a customer complains about the product not matching the listing or *insert complaint here* and you can't really do much about it because you are held responsible for someone else's product.
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on September 28, 2014, 08:36:12 PM
Such as receiving someone else's damaged item as a return and having no way to verify that it was truly yours or the customer is trying to scam himself a new wtvr. Or like in my case a customer complains about the product not matching the listing or *insert complaint here* and you can't really do much about it because you are held responsible for someone else's product.
I have heard of people that unfortunately abuse Amazon and other sellers.

They would send in used items that are in very poor condition, and list it under used good condition. They would keep their price very high until all the others sell out, hoping that the items they sent in were sold by a different seller...
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on September 28, 2014, 09:45:58 PM
I have heard of people that unfortunately abuse Amazon and other sellers.

They would send in used items that are in very poor condition, and list it under used good condition. They would keep their price very high until all the others sell out, hoping that the items they sent in were sold by a different seller...

Used items are also commingled!?
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on September 28, 2014, 09:52:44 PM
Used items are also commingled!?
I have heard about this a while ago, I am not sure now.
Title: Re: Selling on Amazon Master Thread
Post by: Newcc on September 29, 2014, 05:20:49 PM
Anyone have any good ideas for companies that private label in the USA?
Title: Re: Selling on Amazon Master Thread
Post by: EMCC on September 30, 2014, 02:39:39 AM
Anyone have any good ideas for companies that private label in the USA?
I do it from China.
Title: Re: Selling on Amazon Master Thread
Post by: Mordyk on September 30, 2014, 11:19:30 AM
is there any way that i can keep track of my inventory and import my monthly reports into quickbooks? i thinkt there is a program that does it but i am unfamiliar.

TIA
Title: Re: Selling on Amazon Master Thread
Post by: AharonInIsrael on September 30, 2014, 03:11:53 PM
I sent two items to FBA (different items) in the same box about a month ago, but only one of them has been marked as received. I tried using the "Reconcile" tool on the FBA shipment page to submit a claim, but after putting in the details I received an error message that the claim could not be sumbitted. I've tried this now for two days on different computers. What should I do next?
Thanks!
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on September 30, 2014, 03:42:12 PM
I sent two items to FBA (different items) in the same box about a month ago, but only one of them has been marked as received. I tried using the "Reconcile" tool on the FBA shipment page to submit a claim, but after putting in the details I received an error message that the claim could not be sumbitted. I've tried this now for two days on different computers. What should I do next?
Thanks!

Contact seller support immediately.
Title: Re: Selling on Amazon Master Thread
Post by: Newcc on September 30, 2014, 10:08:55 PM
I do it from China.
What kind of turn around times do you work on?
Title: Re: Selling on Amazon Master Thread
Post by: Mordyk on October 01, 2014, 11:38:06 AM
is there any way that i can keep track of my inventory and import my monthly reports into quickbooks? i thinkt there is a program that does it but i am unfamiliar.

TIA
Bump
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 01, 2014, 12:17:12 PM
Bump

Download a report from Reports>fulfillment>inventory and import the file into quick books or excel
Title: Re: Selling on Amazon Master Thread
Post by: AharonInIsrael on October 02, 2014, 03:24:40 AM
Contact seller support immediately.
Thanks! They're reimbursing the full amount!
Title: Re: Selling on Amazon Master Thread
Post by: EMCC on October 02, 2014, 04:05:16 AM
What kind of turn around times do you work on?
Depends on the goods and the quantity...
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on October 05, 2014, 11:12:20 AM
Hey guys,

Any advice for me? I have kept zero books since I started selling last December. I need to do them and I am almost completely ignorant of accounting. Assets and expenses, bottom line. Thats all I know. How do I get a list of everything Ive sold and at what price? (most items have multiple sold at different prices)

And what do I need to know for taxes.

I have records of everything Ive spent because I bought on my credit card so Im planning on just going through the statements and identifying business purchases (because of course I have one card for business and personal) So if anyone has a better method for that let me know.

I also dont have excel or quickbooks, so if needed I would be willing to buy.

Thanks 
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 05, 2014, 11:31:50 AM
Hey guys,

Any advice for me? I have kept zero books since I started selling last December. I need to do them and I am almost completely ignorant of accounting. Assets and expenses, bottom line. Thats all I know. How do I get a list of everything Ive sold and at what price? (most items have multiple sold at different prices)

And what do I need to know for taxes.

I have records of everything Ive spent because I bought on my credit card so Im planning on just going through the statements and identifying business purchases (because of course I have one card for business and personal) So if anyone has a better method for that let me know.

I also dont have excel or quickbooks, so if needed I would be willing to buy.

Thanks 

I would go to either Reports>Fulfillment>All Orders or
Reports>Payments>Date Range Reports>Generate>Transactions and download and copy paste to excel.
Title: Selling on Amazon Master Thread
Post by: DealRaider on October 05, 2014, 11:38:48 AM
Thank you, and in regards to taxes what do I do? I've just been doing everything as a sole proprietor no official business although I do have a llc...

Another thing in regards to taxes, I've bought plenty if not most of my products with tax or no tax because I bought them from different states. How does that affect the tax situation?

Thanks for the help

To clarify I mean that I've bought items and already paid tax on them as a final consumer, and other items have been tax exempt because I bought them from different states
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 05, 2014, 11:47:59 AM
Thank you, and in regards to taxes what do I do? I've just been doing everything as a sole proprietor no official business although I do have a llc...

Another thing in regards to taxes, I've bought plenty if not most of my products with tax or no tax because I bought them from different states. How does that affect the tax situation?

Thanks for the help

To clarify I mean that I've bought items and already paid tax on them as a final consumer, and other items have been tax exempt because I bought them from different states

IANAA but I understand that if you didn't pay sales tax for an item, you would have to collect sales tax if you sell to the same state as your business.
If you have locations in more than one state, you'd need to collect in those too.

If you paid sales tax for the item, you are exempt from collecting tax from the customer even if in the same state.

I don't understand what you mean when you say you have an LLC but you're a sole proprietor with no official business.
IINM it's one or the other. Regarding income tax, you will need to ask an accountant.
Title: Re: Selling on Amazon Master Thread
Post by: AnonymousUser on October 05, 2014, 12:27:06 PM
I want to share my experience with a case I had with Amazon; maybe it will help someone.

I bought 6 White/Silver and 2 Space Grey iPad Minis from Best Buy when they were on sale, and I created a bunch of FBA shipments to send them in. One of the shipments was for 1 Space Grey and 2 White/Silver. When it reached the FC, I saw that it had been checked in as 3 White/Silver and 0 Space Grey. At the time I though it was my mistake and I had really received 7 and 1, since I didn't check them when I received them.

Several days later, I got a notification that Amazon had sold and shipped 1 White/Silver. One day later, I got a notification that it was being returned, and they deducted more than I had received originally for the sale, because not all of the fees were returned. Originally they didn't tell me why it was returned, but I later found out the reason was "Item not as expected". This confused me, since it was a sealed iPad Mini. Did they expect it to make them breakfast? :P

The item was returned to the FC, and was listed as unfulfillable, so I put in a removal order. When I finally got it, I opened it up, and lo and behold, it was Space Grey. That's when I realized what happened. I had created the shipment and sent it correctly. Amazon messed up when they labeled it, and entered it into the inventory as White/Silver. The customer ordered White/Silver, so they shipped him this one, but it was really Space Grey, so they justifiably returned it.

I opened a missing inventory case with Amazon, requesting that they make sure that this is what happened. The CSR that responded didn't understand what I meant, so he wrote this:

Quote
After reviewing the shipment and inventory, I see 3 items were shipped but may have not been stickered correctly. If all items are shipped, then this is not a "missing inventory" case for the Lost and Found department that I represent.

Fortunately, I am also FBA trained and wanted to share something in my experience with you - granted, the inventory in question has been sold so there's really nothing for me to research.

I believe half of the time Amazon may make the mistake of mis-labeling... and at least half of the time, I've seen manufacturers/shippers make the mistakes. I've seen case after case with photos provided from the fulfillment centers of items in the wrong packaging. When you pay for Amazon labeling, most of the items are closed/sealed and are not opened or they're not considered "New" anymore so all we have to go on for sure is a bar code outside or what you have created in your shipment. I know that manufacturers ship items other than what they have in their inventory more often than expected - one so they don't lose your business and two, possibly just an honest mistake done by one of their own warehouse workers that placed something in the wrong box/package. Sometimes when it comes to electronics, it happens even more frequently because the only difference may be the amount of 'gigabyte' or something that is unseen on the outside. But whether it's them or us, we're all 'human' so mistakes will be made.

So going forward, I've given you a credit of the $.50 for the removal order of that item and $.20 for the labeling/mis-labeling charge, regardless of who's fault it was.
If you receive negative feedback from this buyer, send me the order ID number and I'll handle it as well.

I apologize for whomever's fault it was and let's both hope it doesn't happen again... or at least anytime soon!

Since he totally missed my point, I opened a new case under Returns, and explained myself more clearly, requesting reimbursement for the fees I had been charged. I also asked for compensation for the fact that that since the customer had opened it, it lost value, since I would not be able to sell it as new anymore.

The CSR that responded to this case understood what I meant. She requested some pics of the item and the packing slip of the removal order showing that they don't match, and then she refunded all the fees, plus 15% of the value of the original sale as compensation.

Bottom line, if Amazon messes up, it is possible to get them to pay for it. Just be clear, and be prepared to HUCA.
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 05, 2014, 02:26:05 PM
I would just open up a missing inventory claim for my space gray.....
Title: Re: Selling on Amazon Master Thread
Post by: AnonymousUser on October 05, 2014, 06:56:23 PM
I would just open up a missing inventory claim for my space gray.....
That's what my original case was. To which the CSR responded that it was probably my mistake and had been White/Silver all along.
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on October 05, 2014, 07:12:22 PM
IANAA but I understand that if you didn't pay sales tax for an item, you would have to collect sales tax if you sell to the same state as your business.
If you have locations in more than one state, you'd need to collect in those too.

If you paid sales tax for the item, you are exempt from collecting tax from the customer even if in the same state.

I don't understand what you mean when you say you have an LLC but you're a sole proprietor with no official business.
IINM it's one or the other. Regarding income tax, you will need to ask an accountant.

Thank you,

To clarify, I had been buying and selling with no legal business for the majority of the time. Recently opened an llc but have not paid for advertisements in the paper or make a business bank account. So I dont know what it does for me, and besides I would pay taxes on an llc like a Sole Proprietor regardless AFAIK so theres no difference
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 05, 2014, 07:29:55 PM
Thank you,

To clarify, I had been buying and selling with no legal business for the majority of the time. Recently opened an llc but have not paid for advertisements in the paper or make a business bank account. So I dont know what it does for me, and besides I would pay taxes on an llc like a Sole Proprietor regardless AFAIK so theres no difference

Okay, I understand.
It's true not much of a difference between llc and sole proprietorship when your the only employee.
In regards to reporting requirements, it depends in which state you live in, for example NJ doesn't require reporting.
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 05, 2014, 07:37:34 PM
That's what my original case was. To which the CSR responded that it was probably my mistake and had been White/Silver all along.
Your case should be that you sent in a space gray and they didn't get it. if they wanna say that YOU sent in 3 White/Silver once they need to have proof/pictures.
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 05, 2014, 08:23:46 PM
That's what my original case was. To which the CSR responded that it was probably my mistake and had been White/Silver all along.

His response was that it could be anyones fault, but he'll give you back the return fee anyways.
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 05, 2014, 08:47:33 PM
Regarding Selling on Amazon, and paying taxes.

For State Sales tax, you only are required to collect if you are registered by the state as a reseller. Even if you purchase and pay sales tax you still are required to charge your customer sales tax.

Regarding Income tax.

If you sell on Amazon over 200 items, or over $20,000 then you will get a 1099k of all payments received.

If you are filing your taxes then that 1099k will be filed on on your Schedule C. (There is higher audit risks on Schedule C tax returns)

If you have a standard LLC, it also will be filed on a Schedule C.

If you have a Partnership LLC then that is filed on a Separate tax return (1065) and the profits carry over onto your personal tax return on Schedule K

The cost of filling a Partnership LLC return will cost ~$500 but you are to gain by only paying 50% of self employment tax, since you are a Partnership. (You technically could set up the partnership as 90% 10% ect...)

Regarding keeping your books. There are a handful ways to do it.

You could use Quickbooks or a similar program, and calculate money coming in, expenses, and cost of goods purchased, and sold... But you will have to be careful to catch all the fees, shipping costs, and a lot of other expenses that eat up your profits.

You could keep a spreadsheet from your manually downloaded transactions, and from that add a column for cost of goods sold, and shipping cost, and manually update each sale on the sheet, and then at the end of your reconcile the sheet into a P and L.

The latter option likely will be easier if you are not selling high volume.

Title: Re: Selling on Amazon Master Thread
Post by: churnbabychurn on October 05, 2014, 09:53:21 PM
If you want a better strategy to avoid SE tax go for an S Corp. An LLC is not as reliable. Especially for a very active member...
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 06, 2014, 07:36:27 AM
Your case should be that you sent in a space gray and they didn't get it. if they wanna say that YOU sent in 3 White/Silver once they need to have proof/pictures.

If they see that they got extra units of a different item that wasn't on the plan,for example-White/Silver,they wouldn't give you back money.
I think the mistake happened because they don't scan each item,they only scan 1 and if they all look the same they multiply them,I had this issue lots of times.
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 06, 2014, 10:00:10 AM
A few thoughts that I want to share.

A) I continued testing Amazon advertising.
I tested out the new auto-targeting ads and I continued with the regular ads.
After about $70 spend ($50 free from Amazon), I had not one sale to show for it.
It is quite terrible to say the least. I wonder what the average ad cost per sale is for the average seller.
Probably a brutal number.

B) My feedback ratings aren't accurate. My number was missing about 1-2 ratings for the past few weeks.
I figure that it can start showing a greater disparity as time goes on, so I contacted Amazon and awaiting response.

I think it's a good idea to make sure you "lifetime ratings" match the rating number associated with your account.
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 06, 2014, 10:41:19 AM
If they see that they got extra units of a different item that wasn't on the plan,for example-White/Silver,they wouldn't give you back money.
I think the mistake happened because they don't scan each item,they only scan 1 and if they all look the same they multiply them,I had this issue lots of times.
If they got extra units of a DIFFERENT item then it has nothing to do. Why should it have to do???? I've had multiple times that they received more units from what I actually sent in.
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 06, 2014, 11:53:00 AM
Anyone here with experience of a Non-FBA return, that the buyer sent back a different item than what was shipped to him?
Title: Re: Selling on Amazon Master Thread
Post by: yossi1 on October 06, 2014, 01:13:45 PM
Anyone here with experience of a Non-FBA return, that the buyer sent back a different item than what was shipped to him?

yes
you will lose the a-z  clams  as i did its you word and his word
i email in pictures  open a case with CS  before he open a a-z clams  and still lost
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 06, 2014, 04:51:03 PM
If they got extra units of a DIFFERENT item then it has nothing to do. Why should it have to do???? I've had multiple times that they received more units from what I actually sent in.

And did they refund you for other missing items?
Title: Re: Selling on Amazon Master Thread
Post by: dave on October 06, 2014, 08:27:46 PM
A few thoughts that I want to share.

A) I continued testing Amazon advertising.
I tested out the new auto-targeting ads and I continued with the regular ads.
After about $70 spend ($50 free from Amazon), I had not one sale to show for it.
It is quite terrible to say the least. I wonder what the average ad cost per sale is for the average seller.
Probably a brutal number.

B) My feedback ratings aren't accurate. My number was missing about 1-2 ratings for the past few weeks.
I figure that it can start showing a greater disparity as time goes on, so I contacted Amazon and awaiting response.

I think it's a good idea to make sure you "lifetime ratings" match the rating number associated with your account.

U mean u did sponsored products? If yes did u get more clicks ?
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 06, 2014, 08:33:30 PM
U mean u did sponsored products? If yes did u get more clicks ?

Yes, sponsored products I think.
I got loads of clicks and no sales.

And unlike Google, there's nothing to tweak to try and improve sales effectiveness.
The customer is on the sales page already, he either buys or not.
Title: Re: Selling on Amazon Master Thread
Post by: dave on October 06, 2014, 08:55:38 PM
 which category are you selling?
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 06, 2014, 08:59:02 PM
which category are you selling?

Electronics
Title: Re: Selling on Amazon Master Thread
Post by: metziah on October 07, 2014, 09:21:40 AM

Regarding Selling on Amazon, and paying taxes.

For State Sales tax, you only are required to collect if you are registered by the state as a reseller. Even if you purchase and pay sales tax you still are required to charge your customer sales tax.

Regarding Income tax.

If you sell on Amazon over 200 items, or over $20,000 then you will get a 1099k of all payments received.

If you are filing your taxes then that 1099k will be filed on on your Schedule C. (There is higher audit risks on Schedule C tax returns)

If you have a standard LLC, it also will be filed on a Schedule C.

If you have a Partnership LLC then that is filed on a Separate tax return (1065) and the profits carry over onto your personal tax return on Schedule K

The cost of filling a Partnership LLC return will cost ~$500 but you are to gain by only paying 50% of self employment tax, since you are a Partnership. (You technically could set up the partnership as 90% 10% ect...)

Regarding keeping your books. There are a handful ways to do it.

You could use Quickbooks or a similar program, and calculate money coming in, expenses, and cost of goods purchased, and sold... But you will have to be careful to catch all the fees, shipping costs, and a lot of other expenses that eat up your profits.

You could keep a spreadsheet from your manually downloaded transactions, and from that add a column for cost of goods sold, and shipping cost, and manually update each sale on the sheet, and then at the end of your reconcile the sheet into a P and L.

The latter option likely will be easier if you are not selling high volume.

Great post!!
You also need to update this with returns.
Keeping record for tax purposes simple way is to use quick books enter money out including expenses then record the actual amount Amazon deposits into sales and deduct your inventory value at the end of cycle...
Wouldn't this work?
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 07, 2014, 11:21:16 AM
You could keep a spreadsheet from your manually downloaded transactions, and from that add a column for cost of goods sold, and shipping cost, and manually update each sale on the sheet, and then at the end of your reconcile the sheet into a P and L.

The latter option likely will be easier if you are not selling high volume.

A better way to do it with a spreadsheet would be to go to
Reports>Payments>Date Range Reports>Generate>Transactions and download and copy paste to excel.

It includes all transactions and fees so you don't have to manually update each item.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 07, 2014, 11:56:39 AM
Anyone here with experience of a Non-FBA return, that the buyer sent back a different item than what was shipped to him?
Best to return the money and let it slide.
I deal with all different types of buyers; unless you want to risk negative feedback and featured status.
The price of selling on Amazon..
Title: Re: Selling on Amazon Master Thread
Post by: Jkhein on October 07, 2014, 12:23:04 PM
Best to return the money and let it slide.
I deal with all different types of buyers; unless you want to risk negative feedback and featured status.
The price of selling on Amazon..
looks like there is more money to be made in buying from amazon, then selling on amazon... ;)
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 07, 2014, 01:06:04 PM
Best to return the money and let it slide.
I deal with all different types of buyers; unless you want to risk negative feedback and featured status.
The price of selling on Amazon..
Thanks.

Too late. Buyer already opened an A-Z claim.

Will keep posted on what outcome is, but I'm not too skeptical...

Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 07, 2014, 03:36:47 PM
Thanks.

Too late. Buyer already opened an A-Z claim.

Will keep posted on what outcome is, but I'm not too skeptical...

Can you at least get Amazon to put a negative mark on the buyer?
Title: Re: Selling on Amazon Master Thread
Post by: yossi1 on October 07, 2014, 04:27:59 PM
Thanks.

Too late. Buyer already opened an A-Z claim.

Will keep posted on what outcome is, but I'm not too skeptical...

as i told you
you have noting to lose now just try to fight it but this buyer knows amazon
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 07, 2014, 08:21:54 PM
Anyone else having problems with creating shipments?
I'm getting too many errors and things are just not working.
Title: Re: Selling on Amazon Master Thread
Post by: Baruch on October 07, 2014, 10:10:21 PM


If you sell on Amazon over 200 items, or over $20,000 then you will get a 1099k of all payments received.


"Or"? CMIIW - but I believe it's "and".
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 07, 2014, 10:59:22 PM
"Or"? CMIIW - but I believe it's "and".

Yes, it's AND
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 10, 2014, 10:04:51 AM
Thanks.

Too late. Buyer already opened an A-Z claim.

Will keep posted on what outcome is, but I'm not too skeptical...



That sucks!
Your'e always welcome to call Amazon in the US (aka reps in India), and let them know, don't worry they wont'/can't do anything.
I would just refund and hope that it can be resolved like that..
Let us know what happens.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 10, 2014, 10:08:34 AM
looks like there is more money to be made in buying from amazon, then selling on amazon... ;)
Oh believe me there are many that do that.
I had a customer buy an item (<$10) and send a pic of "damaged" item, I processed refund.
They made another account with same address, different name and did it again a few day later (refunded money again).
I contacted seller support who suggested refunding, they did however mention that these users were flagged and they were going to shut these account. Needless to say, this didn't happen again with said buyer.
In the past many years that I've been selling on Amazon, I have experienced all types of "advantage taking" buyers.
I have some crazy/interesting stories..
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 11, 2014, 10:13:19 PM
That sucks!
Your'e always welcome to call Amazon in the US (aka reps in India), and let them know, don't worry they wont'/can't do anything.
I would just refund and hope that it can be resolved like that..
Let us know what happens.
Yup.

I got an email from the A-Z department that I need to issue a refund, or partial refund.

I issues a 50% refund. Will see what happens.

This is a $750 item I am dealing with.

I mostly sell FBA. I have had plenty of returns that the buyer sends back a different item, and Amazon issues them a refund, but I always have got reimbursed by Amazon.

I sell enough that this A-Z shouldn't harm my metrics by much... But as always an A-Z is frowned upon on sellers for no good reason :(
Title: Re: Selling on Amazon Master Thread
Post by: metziah on October 11, 2014, 11:10:29 PM
Just got my account shut down...
Because some of my listings didn't match the product detail page..(long story...)

Anyone have any luck getting an account reopened ?
How long does the process take?
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 12, 2014, 02:59:03 AM
Just got my account shut down...
Because some of my listings didn't match the product detail page..(long story...)

Anyone have any luck getting an account reopened ?
How long does the process take?
I would die/kill if that happened to me!
Good luck and keep us posted.
Title: Re: Selling on Amazon Master Thread
Post by: metziah on October 12, 2014, 11:37:38 AM

I would die/kill if that happened to me!
Good luck and keep us posted.
Thanx
You're a help!!:-)
Quite the inspiration!!
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 12, 2014, 11:39:28 AM
Thanx
You're a help!!:-)
Quite the inspiration!!
Showing my sympathy.
I did say good luck!
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 12, 2014, 11:52:49 AM
I would die/kill if that happened to me!
Good luck and keep us posted.
If you don't make mistakes you wont get your account shut down.
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 12, 2014, 03:28:34 PM
If you don't make mistakes you wont get your account shut down.

Not exactly,I had my account closed because I upload my listings auto with the UPC and in the title it said 'used' what a different seller wrote ,on amazon we share pages not like on ebay.

And the things I sell are not allowed in used condition.

So I was kicked off for good my appeal didn't help, they said it's for life because I couldn't guess what I did wrong,so I didn't mention it in my plan of action.

But B"H I got back on,but I wouldn't wish those feelings I went through to anyone.
Title: Re: Selling on Amazon Master Thread
Post by: Newcc on October 12, 2014, 11:16:45 PM
How long is the longest any of you are selling for without getting closes by Amazon? I'm asking because B"H so far so good but from reading seller central it seems like almost everyone gets shut down at some point for something. I'm curious to know what your experiences are.

Thanks in advance.

A Guten Moed.
Title: Re: Selling on Amazon Master Thread
Post by: yuneeq on October 13, 2014, 12:08:14 AM
How long is the longest any of you are selling for without getting closes by Amazon? I'm asking because B"H so far so good but from reading seller central it seems like almost everyone gets shut down at some point for something. I'm curious to know what your experiences are.

Thanks in advance.

A Guten Moed.

I got shut down after my first sale, before even getting notified that I sold anything.
Apparently there's some seller limits for new sellers and I passed it on my first sale, so my account was closed.

2 weeks later and a few emails, I finally got my account reopened and since then I've been fine.
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 13, 2014, 01:38:43 AM
Not exactly,I had my account closed because I upload my listings auto with the UPC and in the title it said 'used' what a different seller wrote ,on amazon we share pages not like on ebay.

And the things I sell are not allowed in used condition.

So I was kicked off for good my appeal didn't help, they said it's for life because I couldn't guess what I did wrong,so I didn't mention it in my plan of action.

But B"H I got back on,but I wouldn't wish those feelings I went through to anyone.
So you shouldn't have sold it as used. What does it matter that you didn't create the listing?
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 13, 2014, 03:33:18 AM
So you shouldn't have sold it as used. What does it matter that you didn't create the listing?

When I received an order for this item I sent it in NEW condition. But they saw me listing as USED.
I didn't really understand what you are asking now.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 13, 2014, 03:46:31 AM
How long is the longest any of you are selling for without getting closes by Amazon? I'm asking because B"H so far so good but from reading seller central it seems like almost everyone gets shut down at some point for something. I'm curious to know what your experiences are.

Thanks in advance.

A Guten Moed.
Been selling for quite a few years in many categories.
I live each amazon day as if it's the last..
Thankfully featured in most categories selling and on the old platform with withdrawals at my convenience.
Best of Luck!
Title: Re: Selling on Amazon Master Thread
Post by: metziah on October 13, 2014, 11:04:48 AM
Any pointers what to mention in my appeal and what not to mention?

So far I know I need to acknowledge what it is that I did wrong...
Why it happened (not intentionally)
What I will do to insure that it will now happen again...
Anything else?

How long can I expect to hear back from them?
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 13, 2014, 12:05:08 PM

How long can I expect to hear back from them?
IME it can take a while.
I am currently dealing with a blocked item and haven't heard back in 4 days so far.
In the past, when I was fighting for featured status, it took me several weeks and many email's (email HUCA's) to get what I wanted.
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 13, 2014, 12:11:14 PM
When I received an order for this item I sent it in NEW condition. But they saw me listing as USED.
I didn't really understand what you are asking now.
why did you list it as used if its against their rulles?
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 13, 2014, 12:15:07 PM
why did you list it as used if its against their rulles?
Have you heard the saying "Don't ask Shaa'los on a Ma'aseh" (Don't question a story)..
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 13, 2014, 12:20:32 PM
Have you heard the saying "Don't ask Shaa'los on a Ma'aseh" (Don't question a story)..
I don't ask. I just wanna proof my point that when you'lre careful then you don't get shut down.
Title: Re: Selling on Amazon Master Thread
Post by: caliheat on October 13, 2014, 12:23:14 PM
I don't ask. I just wanna proof my point that when you'lre careful then you don't get shut down.
Oh, I hear ya! I walk on eggshells with Amazon..
When your income(or large part of it) depends on them, you best be careful!
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 13, 2014, 01:08:26 PM
I don't ask. I just wanna proof my point that when you'lre careful then you don't get shut down.

I list 10,000 items,I don't do it manually,I have a sheet with UPC and I upload automatically and amazon matches it to an existing listings,it wont let me open a new page if this UPC exist in the catalog.

So when it goes auto I don't know what it says on each title,(sometimes it also gets matched with a wrong item).
Title: Re: Selling on Amazon Master Thread
Post by: AharonInIsrael on October 17, 2014, 01:28:14 AM
I ordered a large number of glass items from a wholesaler, and when I received them saw that they weren't packed well and a bunch were damaged. I received a refund on the ones that were damaged and tried to determine which were unbroken and sent them to Amazon.

Amazon just received the packages, and says that one of the boxes is "distributor damaged". I'm fairly confident that it wasn't broken when I sent it, and I used Amazon's carrier to ship it to them. Do I have a case at all, or should I just request it back to me?

TIA!
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 18, 2014, 08:01:19 PM
Just call them and they will open a case and give you a refund.
Title: Re: Selling on Amazon Master Thread
Post by: metziah on October 18, 2014, 09:22:42 PM

I ordered a large number of glass items from a wholesaler, and when I received them saw that they weren't packed well and a bunch were damaged. I received a refund on the ones that were damaged and tried to determine which were unbroken and sent them to Amazon.

Amazon just received the packages, and says that one of the boxes is "distributor damaged". I'm fairly confident that it wasn't broken when I sent it, and I used Amazon's carrier to ship it to them. Do I have a case at all, or should I just request it back to me?

TIA!
IME never had much luck fighting these cases...
Title: Re: Selling on Amazon Master Thread
Post by: SPOOGER on October 21, 2014, 12:30:25 PM
anybody know of program that reconciles amazon shipments, returns, missing returns, incorrect shipping weight charges...  i found a chassidish guy who does it for 25% (of recovered funds) a while ago but forgot name of program.

Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 21, 2014, 01:03:13 PM
anybody know of program that reconciles amazon shipments, returns, missing returns, incorrect shipping weight charges...  i found a chassidish guy who does it for 25% (of recovered funds) a while ago but forgot name of program.

7182523510
Title: Re: Selling on Amazon Master Thread
Post by: Newcc on October 26, 2014, 09:51:43 AM
Has this ever happened to you? Got a FBA listing blocked b/c the quantity in the bullet point description was different then then the actual item - mind you the correct qt is clearly visible on the item image on Amazon as well as the Seller fullfiled listing are still active.
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on October 27, 2014, 10:37:05 AM
Any advice for the holiday selling season?
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 27, 2014, 10:39:35 AM
Anyone here went to the courses amazooop.com ?
want to know what it's all about.
Title: Re: Selling on Amazon Master Thread
Post by: landz124 on October 27, 2014, 11:44:23 AM

Any advice for the holiday selling season?

Stock up on the hot sellers!
And be careful when purchasing inventory, during holiday season vendors try to get rid of all the junk.
Try not to kill prices
Hatzlacha
Title: Re: Selling on Amazon Master Thread
Post by: ueaiouioei on October 27, 2014, 02:01:58 PM
Anyone here went to the courses amazooop.com ?
want to know what it's all about.

I signed up for their forums at the parnasah expo a couple of months ago but never heard back from them. Still doesn't look like their site is live. Have you heard anything from them recently?
Title: Re: Selling on Amazon Master Thread
Post by: The Guy on October 27, 2014, 02:03:30 PM
I signed up for their forums at the parnasah expo a couple of months ago but never heard back from them. Still doesn't look like their site is live. Have you heard anything from them recently?

No.

One thing I saw they want $3900  :o
Title: Re: Selling on Amazon Master Thread
Post by: Suave on October 28, 2014, 01:01:26 PM
<brag>

“WOW this looks amazing! It is the best A+ content I have ever seen!”
~Amazon Executive

</brag>
Title: Re: Selling on Amazon Master Thread
Post by: AharonInIsrael on October 29, 2014, 08:45:23 AM
I've selected "Inventory Placement Service" as my Inventory Placement Option, but I usually send 2-3 different types of items to FBA at a time. They usually let me send all types of items to the same location, but now are trying to get me to send them to two different places. I'd really like to squeeze them into as few boxes as possible and just send them to one location- is that possible? I was reading on Amazon, and I didn't really see a way around this, but would like to hear if anyone has experience otherwise.
TIA!
Title: Re: Selling on Amazon Master Thread
Post by: DealRaider on October 29, 2014, 09:58:33 AM
Stock up on the hot sellers!
And be careful when purchasing inventory, during holiday season vendors try to get rid of all the junk.
Try not to kill prices
Hatzlacha

Thanks!
Title: Re: Selling on Amazon Master Thread
Post by: msg on October 29, 2014, 01:21:46 PM
Stock up on the hot sellers!
And be careful when purchasing inventory, during holiday season vendors try to get rid of all the junk.
Try not to kill prices
Hatzlacha

Is there a way to see what the hot items that sell the most on Amazon are?
Title: Re: Selling on Amazon Master Thread
Post by: landz124 on October 29, 2014, 01:35:53 PM

Is there a way to see what the hot items that sell the most on Amazon are?

You can always check "Top 100" in each category.
Check rankings
Check history on www.camelcamelcamel.com

There are programs where you can check for hot sellers. I have no experience with any.

Title: Re: Selling on Amazon Master Thread
Post by: msg on October 29, 2014, 01:43:36 PM
Thanks!

If I am just starting to sell, does it make sense not to use FBA at first until I get more comfortable with the system? or the only way I will really sell is though FBA? (I am selling small, low cost merchandise. I doubt I will have too many returns because the return shipping will probably be more than the products cost. so returns is not really what I am taking into account in regard to FBA)
Title: Re: Selling on Amazon Master Thread
Post by: Super Speed on October 29, 2014, 02:32:06 PM
Thanks!

If I am just starting to sell, does it make sense not to use FBA at first until I get more comfortable with the system? or the only way I will really sell is though FBA? (I am selling small, low cost merchandise. I doubt I will have too many returns because the return shipping will probably be more than the products cost. so returns is not really what I am taking into account in regard to FBA)
I would go FBA unless it's a hot item. I had laptops ranked under 500 and didn't sell a piece for 2 weeks, I sent it in to FBA and sold 10 in under 6 hours.
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 29, 2014, 02:38:21 PM
I would go FBA unless it's a hot item. I had laptops ranked under 500 and didn't sell a piece for 2 weeks I sent it in to FBA and sold 10 in under 6 hours.
Exactly. For new sellers, there is very little chance of selling products if its not FBA.
Title: Re: Selling on Amazon Master Thread
Post by: landz124 on October 29, 2014, 06:26:02 PM

Thanks!

If I am just starting to sell, does it make sense not to use FBA at first until I get more comfortable with the system? or the only way I will really sell is though FBA? (I am selling small, low cost merchandise. I doubt I will have too many returns because the return shipping will probably be more than the products cost. so returns is not really what I am taking into account in regard to FBA)

ONLY FBA
Title: Re: Selling on Amazon Master Thread
Post by: msg on October 29, 2014, 07:15:12 PM
Thank you everyone. I appreciate your help (I know I am a real beginner).
One last question (for now...)
How should I decide at what price point to place my item?
Title: Re: Selling on Amazon Master Thread
Post by: ilherman on October 29, 2014, 08:16:00 PM
Competitive with other sellers. You can be about 3% more expensive from the lowest FBA seller and still get the buy box. Just play around.
Title: Re: Selling on Amazon Master Thread
Post by: Mordy2 on October 30, 2014, 09:53:44 AM
I created a new listing for an item I produce on my own and I realized now that I entered the ASIN incorrectly-- it's one digit off. How do I go about correcting it? Do I have to create a new listing? I don't want to do that since I sold the product already and got great reviews... Any advice? TIA
Title: Re: Selling on Amazon Master Thread
Post by: landz124 on October 30, 2014, 10:10:54 AM

I created a new listing for an item I produce on my own and I realized now that I entered the ASIN incorrectly-- it's one digit off. How do I go about correcting it? Do I have to create a new listing? I don't want to do that since I sold the product already and got great reviews... Any advice? TIA

Click on actions, on the drop down menu click 'relist' change whatever needs to be changed and save.  check after half hr if it didn't change on listing your best option is to call seller support they can correct it for you
Title: Re: Selling on Amazon Master Thread
Post by: Mordy2 on October 30, 2014, 10:38:58 AM
Click on actions, on the drop down menu click 'relist' change whatever needs to be changed and save.  check after half hr if it didn't change on listing your best option is to call seller support they can correct it for you

Thank you!
Title: Re: Selling on Amazon Master Thread
Post by: Name Changed on October 30, 2014, 10:41:24 AM
Competitive with other sellers. You can be about 3% more expensive from the lowest FBA seller and still get the buy box. Just play around.
I wouldn't say 3% higher than other FBA seller, it depends on what price other featured merchants price is (even non FBA)

Either way, I do not understand why some FBA sellers price their items less than non FBA sellers, they will get the buy box regardless.
Title: Re: Selling on Amazon Master Thread
Post by: msg on October 30, 2014, 11:20:27 AM
I wouldn't say 3% higher than other FBA seller, it depends on what price other featured merchants price is (even non FBA)

Either way, I do not understand why some FBA sellers price their items less than non FBA sellers, they will get the buy box regardless.

Thank you for your help. Appreciated
Title: Re: Selling on Amazon Master Thread
Post by: Super Speed on October 30, 2014, 11:37:37 AM
I wouldn't say 3% higher than other FBA sel