DansDeals.com Forums

DansDeals Forum => Up In The Air => Topic started by: cohen220 on January 15, 2020, 08:45:27 AM

Title: Air Serbia $275 NYC-TLV
Post by: cohen220 on January 15, 2020, 08:45:27 AM
NYC-TLV

$291

Air Serbia

Link to book (https://fave.co/3ahdtgr)
Title: Re: Glitch!!
Post by: yungermanchik on January 15, 2020, 09:03:44 AM
Now showing $702. Also what kind of airline is this?
Title: Re: Glitch!!
Post by: TimT on January 15, 2020, 09:12:15 AM
Now showing $702. Also what kind of airline is this?
https://www.dansdeals.com/airfare-deals/israel-flights/hot-air-serbia-jfk-tel-aviv-275-round-trip-including-pesach-dates/
Title: Re: Glitch!!
Post by: db23 on January 15, 2020, 09:31:45 AM
seems to not be working anymore, or people got all the cheap tickets.
Title: Re: Glitch!!
Post by: KSMH on January 15, 2020, 10:16:48 AM
Beware: Air Serbia regularly cancels US flights and will not honor getting you to your destination on time. They will offer you a trip with a 24hr+ stopover or 36Hr+ routings.

You will he stuck paying for new airfare.
Title: Re: Glitch!!
Post by: lubaby on January 15, 2020, 12:57:35 PM
Beware: Air Serbia regularly cancels US flights and will not honor getting you to your destination on time. They will offer you a trip with a 24hr+ stopover or 36Hr+ routings.

You will he stuck paying for new airfare.
This is why people purchase travel insurance.
Title: Re: Glitch!!
Post by: Savingsbeast on January 15, 2020, 03:39:48 PM
I booked 3 tickets for Mar 30 to Apr 12 because that was the only available option for Pesach. Later Mar 30 to Apr 19 became available again so I booked that instead.

How do I cancel the first set of tickets? I tried doing it online but they would only refund about 30% of the airfare.  Aren't they required to cancel for free within 24 hours?
Title: Re: Glitch!!
Post by: as2 on January 15, 2020, 03:43:02 PM
Aren't they required to cancel for free within 24 hours?
Most likely not.
Title: Re: Glitch!!
Post by: Dan on January 15, 2020, 03:51:50 PM
Aren't they required to cancel for free within 24 hours?
No.
Title: Re: Glitch!!
Post by: Hjay on January 15, 2020, 04:00:28 PM
Most likely not.

No.

Isn’t it a US law?
Title: Re: Glitch!!
Post by: Savingsbeast on January 15, 2020, 04:00:39 PM
No.

My bad. So what is this rule? I was under the impression it always applies.
Quote
The 24-hour refund rule. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight.
Title: Re: Glitch!!
Post by: bmw on January 15, 2020, 04:02:02 PM
not booked through 3rd party websites
Title: Re: Glitch!!
Post by: stooges44 on January 15, 2020, 04:43:35 PM
not booked through 3rd party websites

For my own knowledge, priceline/oribtz are not 3rd party sites but skyscanner/trip.com are?
Title: Re: Glitch!!
Post by: Dan on January 15, 2020, 04:44:42 PM
For my own knowledge, priceline/oribtz are not 3rd party sites but skyscanner/trip.com are?
PL/OR offer it voluntarily. In fact they're much more generous than the rule.
Title: Re: Glitch!!
Post by: stooges44 on January 15, 2020, 04:47:02 PM
PL/OR offer it voluntarily. In fact they're much more generous than the rule.

Ah, thanks!
Title: Re: Glitch!!
Post by: Hjay on January 15, 2020, 04:53:53 PM
not booked through 3rd party websites

Wow never knew that was always under the impression it applies to any ticket hitting the US. Whenever I’ve seen it quoted I’ve never seen that caveat. Good to know.
Title: Re: Glitch!!
Post by: ad120 on January 15, 2020, 04:59:05 PM
Trying to find dates for before purim or after passover!!
Anyone here have available dates?
Title: Re: Glitch!!
Post by: Savingsbeast on January 15, 2020, 06:02:57 PM
PL/OR offer it voluntarily. In fact they're much more generous than the rule.

I have cancelled a ticket purchased through flyfar.ca at the 11th hour (was 22-23 hours or so after booking).
Title: Re: Glitch!!
Post by: Dan on January 15, 2020, 06:03:59 PM
I have cancelled a ticket purchased through flyfar.ca at the 11th hour (was 22-23 hours or so after booking).

OK?
Title: Re: Glitch!!
Post by: Savingsbeast on January 15, 2020, 06:43:55 PM
My point is that many other 3rd party sites might be offering it as well. So one should not assume that it's only available from PL, OB or airlines directly.

Although, as I've learned today, not all booking sites are required to cancel for free within 24 hours.
Title: Re: Glitch!!
Post by: brooklyndan on January 15, 2020, 10:13:19 PM
Chase travel also offers 24-hour cancellation. I was able to book six tickets @295 for Pesach through Chase travel. Used UR points.
Title: Re: Glitch!!
Post by: shapsam on January 15, 2020, 11:09:11 PM
Quote
This exciting service allows passengers who have a layover of between 8 to 24 hours in Belgrade's Nikola Tesla Airport to enjoy complimentary pre-arranged hotel accommodation in the heart of Belgrade as well as free return airport transfers.

For further information regarding Air Serbia's new STPC (may not apply to promotional fares) service, please contact the airline's call centre
Passengers have to contact the Air Serbia call centre, or make an enquiry through a travel agent at least 5 days before travel.
If the request is accepted, passengers can pick up their stopover voucher at the transfer desk in the transit area upon arrival in Belgrade's Nikola Tesla Airport.
Did anyone try this with these tickets yet?
Title: Re: Glitch!!
Post by: ad120 on January 16, 2020, 01:23:10 AM
Congratulations to those who got in.
I've got a feeling that another one of these will be coming.
Title: Re: Glitch!!
Post by: Savingsbeast on January 16, 2020, 10:49:48 AM


Did anyone try this with these tickets yet?

I just called to apply for the voucher, however, according to the rep this offer is only for tickets booked with Air Serbia directly.
Title: Re: Glitch!!
Post by: shapsam on January 16, 2020, 10:55:48 AM

I just called to apply for the voucher, however, according to the rep this offer is only for tickets booked with Air Serbia directly.
I don't see that in the terms, it may be DROPR.
Title: Re: Glitch!!
Post by: greatdeals on January 21, 2020, 09:19:44 AM
I booked a few tickets separately and wrote the wrong year for under age kids should I call up to change the birthday?
Title: Re: Glitch!!
Post by: as2 on January 21, 2020, 09:30:34 AM
I booked a few tickets separately and wrote the wrong year for under age kids should I call up to change the birthday?
Any reason to?
Title: Re: Glitch!!
Post by: Yehudaa on January 21, 2020, 09:35:13 AM
I booked a few tickets separately and wrote the wrong year for under age kids should I call up to change the birthday?
https://www.dansdeals.com/airfare-deals/israel-flights/hot-air-serbia-jfk-tel-aviv-275-round-trip-including-pesach-dates/#comment-1445365
Title: Re: Air Serbia $275 NYC-TLV
Post by: greatdeals on January 23, 2020, 06:37:26 PM
was anyone else told you have to take your suitcases after 8 hours?
Title: Re: Air Serbia $275 NYC-TLV
Post by: brooklyndan on January 27, 2020, 08:54:16 PM
This article is getting me nervous. I'm surprised an airline can do that. It appears that they didn't give much notice.

https://simpleflying.com/air-serbia-suspends-jfk-flights/
Title: Re: Air Serbia $275 NYC-TLV
Post by: ad120 on January 27, 2020, 11:12:36 PM
This article is getting me nervous. I'm surprised an airline can do that. It appears that they didn't give much notice.

https://simpleflying.com/air-serbia-suspends-jfk-flights/
Would they accommodate on another airline?
Title: Re: Air Serbia $275 NYC-TLV
Post by: shmueli2007 on January 27, 2020, 11:45:46 PM
This article is getting me nervous. I'm surprised an airline can do that. It appears that they didn't give much notice.

https://simpleflying.com/air-serbia-suspends-jfk-flights/

This was written in September and only affects till October of 2019
Title: Re: Air Serbia $275 NYC-TLV
Post by: israel11219 on January 28, 2020, 05:05:18 PM
This was written in September and only affects till October of 2019
could happen again??
Title: Re: Air Serbia $275 NYC-TLV
Post by: shaulyaakov on January 29, 2020, 06:41:58 AM
Called Trip.com. They DO have 24 hour cancellation. Also picked up right away.
Title: Re: Air Serbia $275 NYC-TLV
Post by: shaulyaakov on January 29, 2020, 03:14:49 PM
Trying to cancel and now they are being squirly.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Yonah on January 31, 2020, 12:18:12 PM
I checked a little further out, and noticed that Trip.com had a one-way for $270 on the day my son needs to head to Yeshiva, but I am worried that I'll want to cancel. In the deal page, Dan Mentioned that Chase Sapphire Reserve has cancellation insurance - any chance that I could straight up cancel and claim that, or do I need to have an extenuating circumstance?

Title: Re: Air Serbia $275 NYC-TLV
Post by: danthecan on February 13, 2020, 06:19:11 PM
I checked a little further out, and noticed that Trip.com had a one-way for $270 on the day my son needs to head to Yeshiva, but I am worried that I'll want to cancel. In the deal page, Dan Mentioned that Chase Sapphire Reserve has cancellation insurance - any chance that I could straight up cancel and claim that, or do I need to have an extenuating circumstance?

Generally, travel insurance doesn't let you cancel for any reason.  Only for extenuating circumstance.  You can sometimes buy a travel insurance policy that lets you cancel for any reason and get a portion of your money back, but this isn't the type of thing covered by credit card travel insurance, and even with a special travel insurance policy you have to pay extra to be able to cancel for any reason.  For example, Travel Guard by AIG offers Cancel For Any Reason Coverage as an addon on their Deluxe and Preferred plans.  It gives you half your money back if you cancel for a non-extenuating reason.  It is hardly worth it for a $275 ticket.

Here are types of cancellations that Chase Sapphire Reserve does and doesn't cover:

What’s Covered
This is not an exhaustive list. Examples include:


What’s Not Covered
This is not an exhaustive list. Examples include:

Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on February 24, 2020, 11:53:42 AM
Dead via Chase?
Title: Re: Air Serbia $275 NYC-TLV
Post by: shaulyaakov on February 24, 2020, 12:13:38 PM
Dead via Chase?
I tried yesterday and all in the 800s. I would not book via trip.com.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on February 24, 2020, 12:21:26 PM
I tried yesterday and all in the 800s. I would not book via trip.com.

Worked yesterday just fine if you followed the instructions.
Why not?
Title: Re: Air Serbia $275 NYC-TLV
Post by: shaulyaakov on February 24, 2020, 12:46:56 PM
Worked yesterday just fine if you followed the instructions.
Why not?
In the course of chasing down a refund they promised me, I saw many reports of people getting stuck in the case or IROPS. Airlines refuse to touch their tickets and they don't assist with any rebooking.
Title: Re: Air Serbia $275 NYC-TLV
Post by: yoelkon on May 18, 2020, 12:22:23 PM
just got a cancelation email for my Sukkos flights. Hmm due to Covid
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on May 18, 2020, 12:51:57 PM
just got a cancelation email for my Sukkos flights. Hmm due to Covid
Dates?
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on May 18, 2020, 01:20:36 PM
just got cancelation email on jul-aug tickets. booked thru chase. what are my options?
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on May 18, 2020, 01:21:23 PM
What does the email say?

What a bummer. Knew many people hoping to go to Israel for their first time with this fare.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Savingsbeast on May 18, 2020, 01:27:19 PM
They sent a cancellation email for my Pesach tickets but I have not yet received the refund. Anyone else?

What are my best options? Am I eligible for compensation according to DOT rules?
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on May 18, 2020, 01:30:55 PM
Do you want a refund or reschedule?

Anyone able to share a screenshot of the cancel email?
Has anyone not been cancelled?
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on May 18, 2020, 01:50:41 PM
Do you want a refund or reschedule?

Anyone able to share a screenshot of the cancel email?
Has anyone not been cancelled?
screenshot
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on May 18, 2020, 01:53:22 PM
Weird, as they're still selling it.
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on May 18, 2020, 02:27:22 PM
Weird, as they're still selling it.
whats ur take?
Title: Re: Air Serbia $275 NYC-TLV
Post by: CR on May 18, 2020, 02:27:39 PM
I personally know 2 people whose tickets got canceled today, both booked thru chase as well. However only the outbound flight was canceled and they still showed confirmed for the return from Israel. Very weird because one of them was to leave on Aug 18 and return on Aug 31 ( not canceled) and other was supposed to leave on 9/21 and that was canceled.
Title: Re: Air Serbia $275 NYC-TLV
Post by: yoelkon on May 18, 2020, 02:40:06 PM
Dates?

for now only my return, October 14th TLV-BEG, BEG-JFK
Title: Re: Air Serbia $275 NYC-TLV
Post by: rivkao on May 18, 2020, 02:47:51 PM
I got canceled for the outbound and return got updated but the second leg from BEG leaves before the first leg from TLV arrives
Title: Re: Air Serbia $275 NYC-TLV
Post by: justaguy on May 18, 2020, 05:29:44 PM
We too had our outgoing flights cancelled. Here's the nussach:
Dear Passenger,

We would like to inform you that flight JU0810, scheduled to leave Belgrade, Serbia BEG, on 05 Aug 2020, 10:00, has been canceled.

Your flight is canceled due to the special circumstances of the COVID -19 Pandemic.

Air Serbia would like to assist all our passengers with canceled flights due to COVID-19 to better adjust their travel plans, especially those who do not want to rebook for a future date at this time, we offer a Credit Voucher of equal value to the ticket purchased +10% increase on base fare and fuel tax, the voucher is valid until 31DEC20 and can be redeemed for any Air Serbia operated flight available in the system at the time of redemption.

COVID-19 flight cancellation options:

 

get 10% value increase (of the net fare and fuel tax) by applying to receive Air Serbia voucher for purchasing of the new ticket. Application form and detailed terms and conditions can be found here.
change the travel dates without penalty and processing fee, provided that travel must be completed at the latest on 31DEC20. Only one change per ticket is permitted, without penalty. If originally paid fare is not available, the difference in fares will not be charged. If the passenger does not know the new date of travel at that moment, original itinerary may be cancelled and new ticket will be issued subsequently. The passenger must keep the number of the original ticket.
choose any other Air Serbia destination within Air Serbia network, except New York. New ticket will be issued without penalty and processing fee. Passengers will not pay the difference in fares and taxes if any. Only one change per ticket is permitted, without penalty. Travel must be completed at the latest on 31DEC20.

The return trip was rescheduled for 2 days later, but not cancelled.

First, I notice that they're not offering us our money back for either one. Can they do that? We used a mix of Chase miles and cash. What's my next move? It was for early August to late August. Anyone know which flights were cancelled? Are they running flights out at all in August? If I decide to try to get my money back (seems like our best option), do I contact Chase, AirSerbia or both?
TIA
Title: Re: Air Serbia $275 NYC-TLV
Post by: joshj on May 19, 2020, 10:05:59 AM
I called Air Seribia this morning and the agent recommended that I request a refund through my booking agent (Chase UR). I asked if I could hold onto the tickets and rebook at a later date, and was told that things a bit crazy there and it would be best to just request a refund but I could always wait and see. I assume that means that they most probably wont still be operating after this? Anyone have a similar experience?
Title: Re: Air Serbia $275 NYC-TLV
Post by: justaguy on May 19, 2020, 12:08:55 PM
I haven't tried yet, but that makes it strange that they haven't cancelled the return flights and that they're offering rescheduling until 12/31, no? Still looking for advice if anyone has some.
Title: Re: Air Serbia $275 NYC-TLV
Post by: joshj on May 19, 2020, 03:36:37 PM
We too had our outgoing flights cancelled. Here's the nussach:
Dear Passenger,

We would like to inform you that flight JU0810, scheduled to leave Belgrade, Serbia BEG, on 05 Aug 2020, 10:00, has been canceled.

Your flight is canceled due to the special circumstances of the COVID -19 Pandemic.

Air Serbia would like to assist all our passengers with canceled flights due to COVID-19 to better adjust their travel plans, especially those who do not want to rebook for a future date at this time, we offer a Credit Voucher of equal value to the ticket purchased +10% increase on base fare and fuel tax, the voucher is valid until 31DEC20 and can be redeemed for any Air Serbia operated flight available in the system at the time of redemption.

COVID-19 flight cancellation options:

 

get 10% value increase (of the net fare and fuel tax) by applying to receive Air Serbia voucher for purchasing of the new ticket. Application form and detailed terms and conditions can be found here.
change the travel dates without penalty and processing fee, provided that travel must be completed at the latest on 31DEC20. Only one change per ticket is permitted, without penalty. If originally paid fare is not available, the difference in fares will not be charged. If the passenger does not know the new date of travel at that moment, original itinerary may be cancelled and new ticket will be issued subsequently. The passenger must keep the number of the original ticket.
choose any other Air Serbia destination within Air Serbia network, except New York. New ticket will be issued without penalty and processing fee. Passengers will not pay the difference in fares and taxes if any. Only one change per ticket is permitted, without penalty. Travel must be completed at the latest on 31DEC20.

The return trip was rescheduled for 2 days later, but not cancelled.

First, I notice that they're not offering us our money back for either one. Can they do that? We used a mix of Chase miles and cash. What's my next move? It was for early August to late August. Anyone know which flights were cancelled? Are they running flights out at all in August? If I decide to try to get my money back (seems like our best option), do I contact Chase, AirSerbia or both?
TIA
i just chatted chase and had no problem refunding, they said it would take up to 30 days to post
Title: Re: Air Serbia $275 NYC-TLV
Post by: justaguy on May 31, 2020, 10:38:25 PM
Any news on this? Do you understand why they cancelled some of their flights, but not all? At this point it seems like we should just call chase to get our money back, no? Is there a risk of losing that possibility by waiting for a rescheduled flight?
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on May 31, 2020, 10:41:36 PM
Any news on this? Do you understand why they cancelled some of their flights, but not all? At this point it seems like we should just call chase to get our money back, no? Is there a risk of losing that possibility by waiting for a rescheduled flight?
DDMS
Title: Re: Air Serbia $275 NYC-TLV
Post by: justaguy on June 01, 2020, 04:07:21 PM
DDMS
Hi Dan-
I don't follow. I was following the comments on the update you posted on the main board, but haven't seen anything for the last couple of weeks.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on June 01, 2020, 04:10:47 PM
Hi Dan-
I don't follow. I was following the comments on the update you posted on the main board, but haven't seen anything for the last couple of weeks.
https://www.dansdeals.com/?s=serbia
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 12, 2020, 07:15:06 PM
need advice,
booked thru chase on air serbia, was charged by etihad.
air serbia canceled and is willing to refund minus $250 fee per passenger, which on a $400 ticket is quite heavy...
etihad says it has nothing to do with them,
chase says that is air serbia's policy and there is nothing they can do.
i cant dispute the charge because it is more than 90 days since paid.
is there anything to do besides for DOT?
who do i name in the DOT complaint? chase? (no such option) expedia? air serbia? etihad?
Title: Re: Air Serbia $275 NYC-TLV
Post by: elimmm on July 16, 2020, 12:35:41 AM
why is airserbia asking for $250?
did u HUCA?
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 16, 2020, 02:03:20 AM
why is airserbia asking for $250?
did u HUCA?
chase says the air serbia policy is to refund canceled flights only according to the policy available as if a customer cancels himself
Title: Re: Air Serbia $275 NYC-TLV
Post by: KSMH on July 16, 2020, 03:03:09 AM
After reading this thread I can just imagine how happy Cathay Pacific would be if they were to be, just a year late to the game with their 1st class ticket glitch.
Title: Re: Air Serbia $275 NYC-TLV
Post by: elimmm on July 19, 2020, 11:05:37 PM
ok, let's try this a diff way:
did anyone actually get their money back?
Title: Re: Air Serbia $275 NYC-TLV
Post by: justaguy on July 20, 2020, 01:52:53 PM
Chase keeps telling me to wait bc the process takes up to 10 weeks.
Title: Re: Air Serbia $275 NYC-TLV
Post by: farvus nisht? on July 20, 2020, 04:02:48 PM
Chase keeps telling me to wait bc the process takes up to 10 weeks.
Same here.
Title: Re: Air Serbia $275 NYC-TLV
Post by: elimmm on July 21, 2020, 11:11:29 PM
Dis anyone get money back from Air Serbia?
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 22, 2020, 02:53:24 AM
Dis anyone get money back from Air Serbia?
not me.
anyone?
Title: Re: Air Serbia $275 NYC-TLV
Post by: rivkag on July 22, 2020, 07:27:56 PM
I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 23, 2020, 12:03:21 AM
I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.
interesting, but good to know that with huca it might work.
im getting told they can only refund what the airline allows in their policy
and everytime i ask for a supervisor im told "i am the supervisor"
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 23, 2020, 12:04:37 AM
I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.
was there any magic set of words that u used to get the refund?
Title: Re: Air Serbia $275 NYC-TLV
Post by: farvus nisht? on July 23, 2020, 11:29:39 AM
I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.
Did you pay with cash or UR?
Title: Re: Air Serbia $275 NYC-TLV
Post by: ad120 on July 23, 2020, 08:47:23 PM
Looking to book tickets directly on AirSerbia.com from JFK to KBP on 10/12.

If the flight gets cancelled, can I rely on DOT for a refund? 
Title: Re: Air Serbia $275 NYC-TLV
Post by: brooklyndan on July 26, 2020, 11:49:37 AM
My experience.
No good news to report.....yet.
Air Serbia said it's a Etihad ticket.
Etihad said if AS flight is available the travel agent should be able to book it, or issue refund. Chase travel confirmed this but obviously no flights to Israel now.
Already two months ago I asked Chase travel for refund and they sent request to Etihad.(relative's tic who isn't going to Israel any time soon). Nothing happened.
I called again last week, and Chase said they'd send request to Etihad and could take up to 10 weeks. So I filed DOT complaint. We'll see what happens.
Currently no AS flights to Israel, so sitting tight with my other tix.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on July 26, 2020, 11:53:11 AM
AS stands for Alaska Airlines.
Title: Re: Air Serbia $275 NYC-TLV
Post by: elimmm on July 26, 2020, 12:32:53 PM
AS stands for Alaska Airlines.

are you only being strict w him because he calls himself BrooklynDan, or are u cracking down on everyone? LOL
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on July 26, 2020, 01:33:53 PM
My experience.
No good news to report.....yet.
Air Serbia said it's a Etihad ticket.
Etihad said if AS flight is available the travel agent should be able to book it, or issue refund. Chase travel confirmed this but obviously no flights to Israel now.
Already two months ago I asked Chase travel for refund and they sent request to Etihad.(relative's tic who isn't going to Israel any time soon). Nothing happened.
I called again last week, and Chase said they'd send request to Etihad and could take up to 10 weeks. So I filed DOT complaint. We'll see what happens.
Currently no AS flights to Israel, so sitting tight with my other tix.
thanx for the report. keep us updated pleas
AS stands for Alaska Airlines.
oish
Title: Re: Air Serbia $275 NYC-TLV
Post by: rivkag on July 26, 2020, 05:14:11 PM
First I paid with Chase Sapphire and booked via their portal. I think I called the chase 'benefits' and got transferred to t\rave,Maybe they transferred me to a supervisor instead of an offshore service center. This person even said they were handling lots of 'El Al' refunds. Good luck to you all.

I called Chase travel today and got a refund.  The trip was on Air Serbia to TLV on9/21. You just need to get the right representative who knows what to do. Maybe asking for a supervisor will help or just try again. Called around 5 PM EST.
Title: Re: Air Serbia $275 NYC-TLV
Post by: steve2 on August 14, 2020, 04:19:59 PM
Dis anyone get money back from Air Serbia?

Yes

I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on August 14, 2020, 04:24:05 PM
Yes

I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe
Baruch mechaye hamaysim :D

Excellent advice and it's good to see you around here craz. Good Shabbos!
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on August 15, 2020, 04:07:07 PM
If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck
my ticket starts with 607, that means im screwed?
Title: Re: Air Serbia $275 NYC-TLV
Post by: justmeha on August 16, 2020, 12:17:26 PM
my ticket starts with 607, that means im screwed?
no it means you are in luck
If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line
Title: Re: Air Serbia $275 NYC-TLV
Post by: steve2 on August 16, 2020, 01:41:52 PM
my ticket starts with 607, that means im screwed?

My mistake I put down 067 when it s/b 607, all the EY tkts Ive dealt with till now have gotten their Chase pts Refund in the end, PATIENCE is what is needed
Title: Re: Air Serbia $275 NYC-TLV
Post by: elimmm on August 16, 2020, 04:39:01 PM
Anyone tried asking for "guaranteed flight to Israel within 2 years" from Etihad on a 067 ticket?
Is there any room for bargaining with them, or is DOT mandated refund the only way to go?
(I'm holding canceled tx for large group, and rebooking will be costly)
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dan on August 18, 2020, 02:01:35 PM
Dan[/member] Would you bother calling Chase back or just following the advice @steve2 gave and filing with DoT?
No reason not to call Chase before.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on August 18, 2020, 02:09:21 PM
interesting, but good to know that with huca it might work.
im getting told they can only refund what the airline allows in their policy
and everytime i ask for a supervisor im told "i am the supervisor"
What number can I call you on? Everyone you speak to gets promoted  ;)
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on August 18, 2020, 02:09:52 PM
No reason not to call Chase before.
Thanks
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on August 18, 2020, 03:39:54 PM
What number can I call you on? Everyone you speak to gets promoted  ;)
my typical answer to "i am the supervisor" is "so u own chase bank?", ah, u dont? so that means there is at least 1 person on top of u, great, put him on the phone please..."
Title: Re: Air Serbia $275 NYC-TLV
Post by: yungermanchik on August 18, 2020, 03:42:23 PM
my typical answer to "i am the supervisor" is "so u own chase bank?", ah, u dont? so that means there is at least 1 person on top of u, great, put him on the phone please..."
LOL, but does it work?
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on August 18, 2020, 03:47:50 PM
my typical answer to "i am the supervisor" is "so u own chase bank?", ah, u dont? so that means there is at least 1 person on top of u, great, put him on the phone please..."
Great answer  :)
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on August 18, 2020, 11:57:38 PM
LOL, but does it work?
like everything else in this world, sometimes yes, and sometimes no
Title: Re: Air Serbia $275 NYC-TLV
Post by: yelped on August 19, 2020, 12:29:37 AM
like everything else in this world, sometimes yes, and sometimes no
I would imagine that the person you are speaking to would get annoyed.
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on August 19, 2020, 01:53:17 AM
I would imagine that the person you are speaking to would get annoyed.
very possible, but usually u ask for a supervisor when the rep on the phone is unable/unwilling to help u. when the rep claims "i am the supervisor" that basically means "i am unable/unwilling to help u, and i dont want to pass on youre call further" so basically u hit the end of the road for that phonecall. when that happens, i pull out any card i can, bec otherwise with this phonecall im getting nowhere anyways.
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on August 29, 2020, 04:04:13 PM
Dear XXXXX XXXXXX,

We’re reaching out about the Department of Transportation complaint you submitted. We’re sorry to hear your trip was canceled.

We reviewed your request, worked with Etihad Airways (Air Serbia being the operating carrier) on your behalf, and they’ve approved a full refund.

• Total cash refunded – $XXXX.XX USD

You should see the credit applied to your original form of payment within 1-2 statements. Thank you for your patience.

Sincerely,
XXXX
Travel Consultant Supervisor
Chase Travel
Title: Re: Air Serbia $275 NYC-TLV
Post by: farvus nisht? on August 29, 2020, 05:21:53 PM
Dear XXXXX XXXXXX,

We’re reaching out about the Department of Transportation complaint you submitted. We’re sorry to hear your trip was canceled.

We reviewed your request, worked with Etihad Airways (Air Serbia being the operating carrier) on your behalf, and they’ve approved a full refund.

• Total cash refunded – $XXXX.XX USD

You should see the credit applied to your original form of payment within 1-2 statements. Thank you for your patience.

Sincerely,
XXXX
Travel Consultant Supervisor
Chase Travel
Nice!

Thanks for updating.
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on September 09, 2020, 09:01:24 AM
just got my full refund, thanx @steve2 for youre instructions, and everyone else for their input
Title: Re: Air Serbia $275 NYC-TLV
Post by: Yonah on September 09, 2020, 02:41:19 PM
I received an e-mail from Chase saying that I was given travel credit with Etihad. I had originally bought this flight with UR points. I PUTPAC Chase, and the UR CSR was able to verify that I was eligible for a refund, and credited my UR account with the miles I had used (will check tomorrow to see if they are there)
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 09, 2020, 04:51:45 PM

if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well

Does a code share flight actually mean I would not have even been flying Air Serbia rather an Etihad flight?? Chase is/was required to disclose this to me?
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 09, 2020, 04:53:32 PM
just got my full refund, thanx @steve2 for youre instructions, and everyone else for their input
Glad to hear you had a successful conclusion to this journey  :-\ (albeit a different journey than we all were expecting!)
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 09, 2020, 05:51:34 PM
Yes

I know I said I wouldnt post again but I hope what I post can help some of you get a Refund

    Air Serbia tkts, the 1st thing is to check your original confirmation email from Chase (or whomever) see if it has the tkt# listed, if it doesnt call the OTA used and ask them for it

 If the tkt# starts with 067 then its an EY(Etihad tkt and youre in luck) if it doesnt good luck

 if your tkt is an 067 tkt, dont call, write complain to DOT about Air Serbia they have nothing to do with you and owe you Nothing, DO file with DOT against Chase and EY! if like others Ive helped at no time did Chase make known that in fact they were selling you a code-share flight include that to DOT as well.

 Once you file it will take time to 1st get a DOT confirmation and apx 2 days later you will hear from both Chase and EY, EY will send you another email a few days later or week that they werent able to find your tkt are you sure it was booked with them. Reply with the tkt# from your 1st Chase email when you booked or that Chase told you the # was. EY will find it

 Apx 1 month will go by from when you 1st hear from EY till you get your Refund, at least thats how it went down , unless they are used to the Air Serbia TLV flights and  work faster knowing they will Refund them anyways. Once Chase gets the AR/ARC from EY = they got their $$$ back then they will Refund your pts or pts & $s. In some cases Chase got the email from EY with all the needed info and Refund but didnt act on it on their side so once EY says they will take care of it you will have to call Chase again and ask them to go thru their notes and tell them EY claims they sent you the AR/ARC for a full refund and the Chase rep will find it and process it as you are on the line

At NO time tell DOT or EY that you want your UR pts, its NOT important, according to both EY & DOT a CC was used to pay for the tkt! dont drag UR pts into it as theres no way for EY to refund UR pts and you will simply confuse everyone!!!

 Now as long as EY keeps flying into the US you have  a great chance of getting the Refund, if you werent tkted on EY stock bear in mind that Air Serbia is still not flying into the US and thusly under no pressure to refund anything even thou DOTs rules supercedes theirs. Your best bet after everything else fails is to get Air Serbia to extend your tkt till such time as they restart flying to NY or you can somehow make use of the funds for a tkt on them

I only hope this info helps as many get Refunded as possible (my plan is to go silent once again so I wont be responding to any posts made or PMs sent on this site , should you send a PM and include your email address I will respond regarding Air Serbia tkts only)

Hope I havent left anything out a Gutten Shabbos to one and all. Stay Healthy and Safe

Can anyone advise- am I supposed to file a SEPARATE DoT complaint against Etihad and Chase? Or just select Etihad as the airline and then mention Chase in the actual complaint? Or just file one against each separately? TIA!
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on September 09, 2020, 05:54:25 PM
Can anyone advise- am I supposed to file a SEPARATE DoT complaint against Etihad and Chase? Or just select Etihad as the airline and then mention Chase in the actual complaint? Or just file one against each separately? TIA!
originally i did one. but after the advice posted here i did 3 separate complaints, and somehow together it worked
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 09, 2020, 05:59:04 PM
originally i did one. but after the advice posted here i did 3 separate complaints, and somehow together it worked
One for Chase, 2nd Etihad. Who's the third??
Title: Re: Air Serbia $275 NYC-TLV
Post by: m65 on September 09, 2020, 06:08:34 PM
One for Chase, 2nd Etihad. Who's the third??
air serbia
Title: Re: Air Serbia $275 NYC-TLV
Post by: steve2 on September 09, 2020, 07:13:02 PM
Glad to hear you had a successful conclusion to this journey  :-\ (albeit a different journey than we all were expecting!)
Can anyone advise- am I supposed to file a SEPARATE DoT complaint against Etihad and Chase? Or just select Etihad as the airline and then mention Chase in the actual complaint? Or just file one against each separately? TIA!

Personally we filed 1 Complaint and listed just Chase since they were the TA and Etihad since they were the ones who issued the tkt and would be the party that has to do the Refunding.

Air Serbia was only the carrier you have flown, they have Absolutely nothing to do with getting a Refund issued.(side issue had you flown and a suit case was lost or damaged you would have filed against Air Serbia and not Etihad since you never flew on Etihad)

seems m65 did 3 separate complaints I wouldnt since its better if theres just 1 complaint # that has to be referenced , by having just 1 when each party replys to DOT it all goes into the same file and DOT can see what happening very easy. Different #s then DOT has to keep track of each and go back and forth to compare notes if need be, make it easier for them. m65 can answer if the same agent of DOT was working on all 3 complaints, I wouldnt want 3 different agents working on it

 Make sure you mention that JU, Air Serbia CXed your flight and put in the flight #s and do mention that Chase sold you a code share flight w/o ever mentioning that they were selling you an Etihad tkt while you werent going to be on a single Etihad flight, something they were suppose to have made known simply looking at the flights even before purchasing, a Big NoNo according to DOT

I would not put in a complaint against Air Serbia, since they didnt issue the tkt nor sell it to you.Refund wise they arent involved whatsoever
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 09, 2020, 07:35:57 PM
Personally we filed 1 Complaint and listed just Chase since they were the TA and Etihad since they were the ones who issued the tkt and would be the party that has to do the Refunding.

Air Serbia was only the carrier you have flown, they have Absolutely nothing to do with getting a Refund issued.(side issue had you flown and a suit case was lost or damaged you would have filed against Air Serbia and not Etihad since you never flew on Etihad)

seems m65 did 3 separate complaints I wouldnt since its better if theres just 1 complaint # that has to be referenced , by having just 1 when each party replys to DOT it all goes into the same file and DOT can see what happening very easy. Different #s then DOT has to keep track of each and go back and forth to compare notes if need be, make it easier for them. m65 can answer if the same agent of DOT was working on all 3 complaints, I wouldnt want 3 different agents working on it

 Make sure you mention that JU, Air Serbia CXed your flight and put in the flight #s and do mention that Chase sold you a code share flight w/o ever mentioning that they were selling you an Etihad tkt while you werent going to be on a single Etihad flight, something they were suppose to have made known simply looking at the flights even before purchasing, a Big NoNo according to DOT

I would not put in a complaint against Air Serbia, since they didnt issue the tkt nor sell it to you.Refund wise they arent involved whatsoever

Thanks @steve2 ! Hey; you're supposed to be off the airwaves  ;) but IDK why you'd want to do that anyway- every time you drop in, you drop gems of info :)
Title: Re: Air Serbia $275 NYC-TLV
Post by: danthecan on September 14, 2020, 09:23:59 PM
For what's it worth, I booked tickets for my parents through Trip.com and for my family through Chase.  I waited for flights to be cancelled; I did not cancel my tickets.  I submitted a refund request to Trip.com on May 8.  I received the refund around August 10.  I didn't file a complaint with DoT or do a chargeback.  Between May 8 and August 10 I placed one call to Trip.com.  They told me to continue waiting.  I don't think the call had any role in receiving the refund.

My families' tickets were supposed to be on May 11 (Lag B'Omer).  Twice I called up Etihad and asked for open tickets that would be good until the end of 2021, but didn't get anywhere.  I finally requested a refund from Chase on August 3rd.  It was very painful requesting the refund - to give back such a good metzia!  But it is the safer option.  Who knows when Israel's borders will be open again.  Who knows if Air Serbia will be in business or flying to Tel Aviv in a year.  Who knows if people will be travelling on vacations even if borders are open.  And who knows if my growing family will be in a position to fly next year.  I haven't received the refund yet, but I am not especially concerned.  The Chase rep reviewed Etihad's terms and conditions and told me I am entitled to receive a refund and I have received a couple of follow-up emails from Chase that they are still working on obtaining the refund.

If Etihad announces that they are starting service to Israel and I haven't received my refund yet, perhaps I'll give it another try calling them to see if I can get open tickets on them.  That would be sweet.  Dan - do you think there is any chance of that happening?
Title: Re: Air Serbia $275 NYC-TLV
Post by: 1234567 on September 22, 2020, 02:28:49 PM
Got my money back!

Spent a very long time on the phone with Etihad about three months ago, followed by a (relatively) quick call with Chase. They said that they would coordinate and that it would take ~10 weeks.

In the interim, we received a few follow-up emails from Chase stating that they were working on it.

Logged in to my Chase account today, and lo and behold, both the money and points and been credited to my account.

5781!
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 22, 2020, 03:16:12 PM
Got my money back!

Spent a very long time on the phone with Etihad about three months ago, followed by a (relatively) quick call with Chase. They said that they would coordinate and that it would take ~10 weeks.

In the interim, we received a few follow-up emails from Chase stating that they were working on it.

Logged in to my Chase account today, and lo and behold, both the money and points and been credited to my account.

5781!

I'm still waiting. Spoke with Chase twice, who said they put in two separate refund requests. Filed a DoT complaint against both Chase Travel and Etihad. Since filing the complaint, I received 3-4 e-mails from Chase saying they're working on it but it can take up to 12 weeks.
Title: Re: Air Serbia $275 NYC-TLV
Post by: KSMH on September 22, 2020, 03:33:05 PM
I'm still waiting. Spoke with Chase twice, who said they put in two separate refund requests. Filed a DoT complaint against both Chase Travel and Etihad. Since filing the complaint, I received 3-4 e-mails from Chase saying they're working on it but it can take up to 12 weeks.
Try Etihad CS email @  feedback@etihad.ae
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 22, 2020, 04:20:22 PM
Try Etihad CS email @  feedback@etihad.ae
You don't think it's just a drain on my time? Once I filed a complaint and put in requests via Chase, may as well wait? Idk....
Title: Re: Air Serbia $275 NYC-TLV
Post by: KSMH on September 22, 2020, 04:21:56 PM
You don't think it's just a drain on my time? Once I filed a complaint and put in requests via Chase, may as well wait? Idk....
A DOT  complaint against Air Serbia will most likely produce no results, try a complaint against Etihad as I believe a lot of these tickets were on their ticket stock.
Title: Re: Air Serbia $275 NYC-TLV
Post by: Dovdovmoneytree on September 22, 2020, 04:27:09 PM
A DOT  complaint against Air Serbia will most likely produce no results, try a complaint against Etihad as I believe a lot of these tickets were on their ticket stock.
Correct. I filed against Etihad and Chase Travel, not Air Serbia.
Title: Re: Air Serbia $275 NYC-TLV
Post by: KSMH on September 22, 2020, 04:32:39 PM
Correct. I filed against Etihad and Chase Travel, not Air Serbia.
Let us know the outcome, please.