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DansDeals Forum => Credit Cards => Topic started by: Dan on September 16, 2020, 11:17:05 PM

Title: Beware The F/U F/R
Post by: Dan on September 16, 2020, 11:17:05 PM
I spoke to someone tonight begging for help with AMEX, who shut down all his cards.

Why did they close his cards?

He was disputing a charge and got angry at having a hard time communicating with an offshore rep, and he told the rep F/U. The rep said he was going to report him and disconnected.

Shortly thereafter all of his accounts were closed, his points were forfeited, and he was told not to apply for an AMEX again due to abusing a CS agent.

Control your temper folks and beware the F/U F/R!

Title: Re: Beware The F/U F/R
Post by: YitzyS on September 16, 2020, 11:21:26 PM
This is a great reminder to always say Please, like my mother always told me to.

So next time, it's "Would you please F/U?"
Title: Re: Beware The F/U F/R
Post by: YitzyS on September 16, 2020, 11:22:50 PM
I spoke to someone tonight begging for help with AMEX, who shut down all his cards.

Why did they close his cards?

He was disputing a charge and got angry at having a hard time communicating with an offshore rep, and he told the rep F/U. The rep said he was going to report him and disconnected.

Shortly thereafter all of his accounts were closed, his points were forfeited, and he was told not to apply for an AMEX again.

Control your temper folks and beware the F/U F/R!
It's a pity the agent wasn't British...
Title: Re: Beware The F/U F/R
Post by: Euclid on September 16, 2020, 11:22:53 PM
I spoke to someone tonight begging for help with AMEX, who shut down all his cards.

Why did they close his cards?

He was disputing a charge and got angry at having a hard time communicating with an offshore rep, and he told the rep F/U. The rep said he was going to report him and disconnected.

Shortly thereafter all of his accounts were closed, his points were forfeited, and he was told not to apply for an AMEX again.

Control your temper folks and beware the F/U F/R!
That seems like a massive overreaction and very strange. Are the calls recorded? Maybe the rep made something up to have the cards closed?

(As an aside, another example of offshore workers indirectly causing a company to lose money. When will enterprises learn that offshore is generally a "penny wise, pound short" proposition?)
Title: Re: Beware The F/U F/R
Post by: Dan on September 16, 2020, 11:23:52 PM
That seems like a massive overreaction and very strange. Are the calls recorded? Maybe the rep made something up to have the cards closed?

(As an aside, another example of offshore workers indirectly causing a company to lose money. When will enterprises learn that offshore is generally a "penny wise, pound short" proposition?)
All calls to major corporations are recorded and saved. I'm sure the actual call was reviewed.
Title: Beware The F/U F/R
Post by: Euclid on September 16, 2020, 11:25:06 PM
All calls to major corporations are recorded and saved.
Is there no way to escalate and find out the real reason? Is it against the T&C to abuse an rep? CS reps are professional punching bags.
Title: Re: Beware The F/U F/R
Post by: yelped on September 16, 2020, 11:25:25 PM
All calls to major corporations are recorded and saved.
Yet Amex couldn't find the recording where the Rep promised me a refund of the AF as a retention offer, even though I gave them the exact time of the call, and I had my own recording...

I guess it depends if it suits them...
Title: Re: Beware The F/U F/R
Post by: Dan on September 16, 2020, 11:30:20 PM
Yet Amex couldn't find the recording where the Rep promised me a refund of the AF as a retention offer, even though I gave them the exact time of the call, and I had my own recording...

I guess it depends if it suits them...
They definitely can, just a question if they want to.

Chase honored a $100 annual fee on my Club card when a rep promised it to me and I had them pull up the call with the time and rep's name.
Title: Re: Beware The F/U F/R
Post by: KSMH on September 16, 2020, 11:53:15 PM
Ouch.

Short story, [making it short].

I had a small claims court case where  I got a favorable settlement based on the company I sued own call records.

They initially did not give it to me, but were forced to after trying to make a point thru it to their benefit, but it ultimately proved my point.

Any normal company has the records for a considerable amount of time, the question is, will they work to find it.

Its like @Dan  showing time stamps on his posts to prove a point to TA's.
Title: Re: Beware The F/U F/R
Post by: Something Fishy on September 17, 2020, 02:37:00 PM
Another report here: https://www.flyertalk.com/forum/american-express-membership-rewards/2025248-amex-closed-my-credit-cards-verbal-abuse-their-rep.html

Unless it's the same person...
Title: Re: Beware The F/U F/R
Post by: moe8555 on September 17, 2020, 02:46:23 PM
Another report here: https://www.flyertalk.com/forum/american-express-membership-rewards/2025248-amex-closed-my-credit-cards-verbal-abuse-their-rep.html

Unless it's the same person...

I would bet same person based on the username.
Title: Re: Beware The F/U F/R
Post by: Yo ssi on September 17, 2020, 04:58:39 PM
Another report here: https://www.flyertalk.com/forum/american-express-membership-rewards/2025248-amex-closed-my-credit-cards-verbal-abuse-their-rep.html

Unless it's the same person...
I really hope it isn't!
Title: Re: Beware The F/U F/R
Post by: Kobe Bryant on September 17, 2020, 05:23:23 PM
I would bet same person based on the username.
Imagine trying to read DDF, the way the OP in FT wrote his post.
Title: Re: Beware The F/U F/R
Post by: Yard sale on September 17, 2020, 08:25:31 PM
I would bet same person based on the username.
Canít be. That poster didnít recall saying anything to the CS representative. 😀
Title: Re: Beware The F/U F/R
Post by: Freddie on September 17, 2020, 08:43:23 PM
And of course it goes without saying that we can also be careful to be polite to all people regardless of whether they have any power over us. Just saying.

A healthy, sweet, happy, prosperous, peaceful 5781 to all of you!
Title: Re: Beware The F/U F/R
Post by: Dan on September 17, 2020, 08:55:32 PM
And of course it goes without saying that we can also be careful to be polite to all people regardless of whether they have any power over us. Just saying.

A healthy, sweet, happy, prosperous, peaceful 5781 to all of you!
Amen, to you as well!
Nice to see you around these parts.
Title: Re: Beware The F/U F/R
Post by: KSMH on September 18, 2020, 01:20:55 AM
Story, know someone that called a company and after having a good experience with rep requested to speak to a supervisor, when supervisor got on the line he praised the rep, the supervisor started crying [literally] saying, I work here for 2 weeks and its really very hard on me I get complaints all day, it takes a toll.

A nice word can go a long way.
Title: Re: Beware The F/U F/R
Post by: Alexsei on September 18, 2020, 03:36:33 AM
.
Title: Re: Beware The F/U F/R
Post by: ExGingi on September 18, 2020, 08:25:06 AM
Am I the only one that thought the title was referring to Financial Underwriting until I actually read the OP?
Title: Re: Beware The F/U F/R
Post by: Kobe Bryant on September 18, 2020, 08:37:47 AM
Am I the only one that thought the title was referring to Financial Underwriting until I actually read the OP?
Yes.
Title: Re: Beware The F/U F/R
Post by: theyankel on September 22, 2020, 09:29:48 AM
All calls to major corporations are recorded and saved. I'm sure the actual call was reviewed.
i think we learnt this from AA abuse squad