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DansDeals Forum => Up In The Air => Topic started by: Dan on January 29, 2012, 07:29:23 PM

Title: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 07:29:23 PM
Airline: Continental
Flight: IAH-HNL
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online and 3 additional times by phone)
Compensation: $200x2 passengers=$400 of CO vouchers.
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on January 29, 2012, 07:49:42 PM
Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: broken controller
Compensation: 10,000 miles




Airline: Delta
Flight: MIA-MSP
Class: Coach
Incident: Called ahead and was told I was on confirmed standby and when I arrived they told me there was no such thing. (This was at the time when NW and Delta were in the middle of merging. )
Compensation: $50 + 5,000 miles
Title: Re: Airline Compensation Master Thread
Post by: goodenglewood on January 29, 2012, 07:59:03 PM
Airline: Delta
Flight: TLV-JFK
Class: BusinessFirst
Incident: Original flight canceled after sitting on plane for four hours, then rescheduled for next night and then canceled again due to maintenance issues. Ended up making a one way award ticket with LH on my own, while some of my other not so lucky friends didn't get home for another day. Fired off a nasty email from the FRA Lounge.
Compensation: An standard email apology, including $200 of E-Certs, and a roundtrip ticket anywhere DL flies. Not enough in my opinion. Their version of the events that unfolded were totally skewed from the truth... was 10x worse than it sounds from the email.

Dear M,

RE: Case 916479

On behalf of Delta Air Lines, I would like to offer you my immediate and sincere apology for the inconvenience caused when Flight 269 from Tel Aviv (TLV) to John F. Kennedy (JFK) cancelled on July 7, 2010.  Further, I regret the additional impact to your travel when extra section Flight 9856, scheduled to depart that evening was also cancelled and you incurred a second overnight stay in TLV.  I recognize how upsetting and inconvenient these flight disruptions were for you, and again, I apologize. 

Please allow me to offer some additional details regarding this incident.

- On July 7, 2010 Delta Flight 269 experienced a hydraulic leak.  As it was anticipated this would be corrected prior to scheduled departure, a
decision was made to board the aircraft.       
- Unfortunately this did not occur, and continued attempts were made to address the maintenance issue while the passengers were onboard.
- This "creeping delay" along with crew restrictions ultimately rendered the crew unable to transport the passengers to JFK.
- Flight 269 was cancelled and extra section Flight 9856 was created to depart that evening.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9856 or on an alternate flight.
- Boarding of Flight 9856 was delayed approximately an hour due to a runway issue.
- Upon completion of boarding, the flight was further delayed due to mechanical problems.  These items were resolved, the aircraft departed the gate, only to return due to another maintenance issue. 
- Once again, on-going delays and crew restrictions necessitated the cancellation of the flight, and extra section Flight 9860 was created to transport the passengers to JFK on July 8, 2010.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9860 or on alternate flights.
- Flight 9860 departed as planned. 

As a gesture of apology for the inconvenience caused by these flight disruptions, in addition to the Electronic Transportation Credit Voucher
(eTCV) gesture already provided, attached is a roundtrip system-wide international ticket that has been reserved for you.  Please keep the document numbers and the Terms and Conditions since the numbers are required for redemption.  Both the eTCV and ticket must be redeemed within one year from the date of issue.  There is no Direct Ticketing
fee for reservations made online at delta.com.   

For details regarding the eTCV gesture, questions regarding the complimentary ticket, or assistance in redeeming either document towards future travel, please contact Delta Reservations at 800-221-1212.

I pledge to you that we are dedicated to providing dependable transportation.  We look forward to a future opportunity of serving your air travel needs.  Thank you for your understanding and for flying Delta Air Lines.

Sincerely,

Toby Broberg
Director, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines

Title: Re: Airline Compensation Master Thread
Post by: Side incomer on January 29, 2012, 08:09:24 PM
Airline: Delta
Flight: JFK-TLV
Class: Economy (regular ticket).
Incident: flight the way going was delayed by 3 hours. but was notified a few weeks in advance. The way back it was delayed for over 12 hours.
Compensation: $200 in airline vouchers ($100 for the issue on the way going. $100 for the way back). Plus 35,000 skymiles. in addition to the hotels - meals overnight they honored.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 29, 2012, 08:15:51 PM
Just checked my inbox and can add a new one to the list here -  :)


Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: flight delayed over 9 hours.
Compensation: $300 voucher per person.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 29, 2012, 08:16:21 PM
Airline: United
Flight: JFK-SFO
Class: First (Award business ticket upgraded by airline).
Incident: Flight Attendant felt bad for how crappy the kosher food was
Compensation: $150x2 in airline vouchers
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 08:19:27 PM
Airline: United
Flight: JFK-SFO
Class: First (Award business ticket upgraded by airline).
Incident: Flight Attendant felt bad for how crappy the kosher food was
Compensation: $150x2 in airline vouchers
The FA gave you vouchers?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 29, 2012, 08:36:20 PM
The FA gave you vouchers?
well she gave us something that was good for vouchers or miles that was back before my days of knowing about this stuff so we took the vouchers dont remember how many miles we could have gotten
Title: Re: Airline Compensation Master Thread
Post by: daganster on January 29, 2012, 09:00:55 PM
Airline: Delta
Flight: GUA- ATL
Class: Coach
Incident: FA was very rude screamed at me for going to the bathroom when they were preparing  for landing.
Compensation: 2 * $100 and 2 * $75 voucher.
PS. I sent 2 emails, hence got compensated twice ( Not intentionally for those referring me to the ethical board)


Airline: Delta
Flight: NYC  NAS
Class:Coach
Incident Denied me boarding and charged me $50 to book another flight. I officially arrived less than an hour before the flight.
Compensation: $200x2 passengers=$400 of Delta vouchers.

Airline: Lufthansa
Flight: TLV - NYC
Class: Business (award ticket)
Incident: No kosher meal
Compensation: $50 ( Pretty lousy)



Title: Re: Re: Airline Compensation Master Thread
Post by: mguy on January 29, 2012, 09:38:50 PM
Airline: Continental
Flight: TLV-EWR
Class: BusinessFirst (award ticket)
Incident: broken controller
Compensation: 10,000 miles
Pardon my ignorance - What's a controller? The entertainment system?

(I was recently on a CO AMS-EWR in BusinessFirst where my entertainment system was completely broken. Didn't get anything yet.)
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on January 29, 2012, 09:40:06 PM
Airline: Delta
Flight: TLV-NYC
Class: Economy
Incident: Delayed baggage for 2 days
Compensation: 500$ cash, and 400$ vouchers
this was before the days i knew much about travel compensation.. but faxed and emailed letters about twice a week.. till they gave us our moneys worth.
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 09:42:25 PM
I was recently on a CO AMS-EWR in BusinessFirst where my entertainment system was completely broken. Didn't get anything yet.
Did you write to them?
Title: Re: Airline Compensation Master Thread
Post by: mguy on January 29, 2012, 09:48:30 PM
Did you write to them?
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 09:50:02 PM
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.
Took them almost 2 months to get back to me.
Title: Re: Airline Compensation Master Thread
Post by: mguy on January 29, 2012, 09:53:04 PM
Airline: Continental
Flight: MXP-EWR
Class: BusinessFirst (award ticket)
Incident: No kosher meal
Compensation: measly 2000 miles x 2 passengers
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on January 29, 2012, 09:57:16 PM
Airline: Delta
Flight: NYC-TLV
Class: Economy
Incident: long wait time. Third baggage wasn't aloud to go on flight, because it budged into the hour before flight. we had to leave it behind.
Compensation: 15,000 Skymiles x 2.
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 09:58:20 PM
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 09:59:09 PM
Airline: Continental
Flight: MXP-EWR
Class: BusinessFirst (award ticket)
Incident: No kosher meal
Compensation: measly 2000 miles x 2 passengers

It's all in the writing of the letter :)
Title: Re: Airline Compensation Master Thread
Post by: Shmelly on January 29, 2012, 10:00:33 PM
Airline: AA
Flight: JFK-ZRH
Class: Coach (Paid)
Incident: Anti semitic flight attendant
Compensation: 20,000 miles

Airline: Delta
Flight: LGA-ATL
Class: Coach (Paid)
Incident: Lost luggage
Compensation: $1400
Title: Re: Airline Compensation Master Thread
Post by: MLM on January 29, 2012, 10:01:27 PM
Airline: Delta
Flight: TLV-JFK
Class: BusinessFirst
Incident: Original flight canceled after sitting on plane for four hours, then rescheduled for next night and then canceled again due to maintenance issues. Ended up making a one way award ticket with LH on my own, while some of my other not so lucky friends didn't get home for another day. Fired off a nasty email from the FRA Lounge.
Compensation: An standard email apology, including $200 of E-Certs, and a roundtrip ticket anywhere DL flies. Not enough in my opinion. Their version of the events that unfolded were totally skewed from the truth... was 10x worse than it sounds from the email.

Dear M,

RE: Case 916479

On behalf of Delta Air Lines, I would like to offer you my immediate and sincere apology for the inconvenience caused when Flight 269 from Tel Aviv (TLV) to John F. Kennedy (JFK) cancelled on July 7, 2010.  Further, I regret the additional impact to your travel when extra section Flight 9856, scheduled to depart that evening was also cancelled and you incurred a second overnight stay in TLV.  I recognize how upsetting and inconvenient these flight disruptions were for you, and again, I apologize. 

Please allow me to offer some additional details regarding this incident.

- On July 7, 2010 Delta Flight 269 experienced a hydraulic leak.  As it was anticipated this would be corrected prior to scheduled departure, a
decision was made to board the aircraft.       
- Unfortunately this did not occur, and continued attempts were made to address the maintenance issue while the passengers were onboard.
- This "creeping delay" along with crew restrictions ultimately rendered the crew unable to transport the passengers to JFK.
- Flight 269 was cancelled and extra section Flight 9856 was created to depart that evening.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9856 or on an alternate flight.
- Boarding of Flight 9856 was delayed approximately an hour due to a runway issue.
- Upon completion of boarding, the flight was further delayed due to mechanical problems.  These items were resolved, the aircraft departed the gate, only to return due to another maintenance issue. 
- Once again, on-going delays and crew restrictions necessitated the cancellation of the flight, and extra section Flight 9860 was created to transport the passengers to JFK on July 8, 2010.
- Passengers were provided hotel accommodations, meal vouchers, and rebooked on Flight 9860 or on alternate flights.
- Flight 9860 departed as planned. 

As a gesture of apology for the inconvenience caused by these flight disruptions, in addition to the Electronic Transportation Credit Voucher
(eTCV) gesture already provided, attached is a roundtrip system-wide international ticket that has been reserved for you.  Please keep the document numbers and the Terms and Conditions since the numbers are required for redemption.  Both the eTCV and ticket must be redeemed within one year from the date of issue.  There is no Direct Ticketing
fee for reservations made online at delta.com.   

For details regarding the eTCV gesture, questions regarding the complimentary ticket, or assistance in redeeming either document towards future travel, please contact Delta Reservations at 800-221-1212.

I pledge to you that we are dedicated to providing dependable transportation.  We look forward to a future opportunity of serving your air travel needs.  Thank you for your understanding and for flying Delta Air Lines.

Sincerely,

Toby Broberg
Director, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines



My Uncle was on that flight and ended up getting to LAX 24 hours later. He was also going business. What should he fight for?

Was your free flight in Business? Also is it transferable?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on January 29, 2012, 10:13:11 PM
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

So you actually made money on your 2010 Europe trip?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on January 29, 2012, 10:13:56 PM
It's all in the writing of the letter :)

Mind posting a sample?
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 10:16:08 PM
So you actually made money on your 2010 Europe trip?
Trip of a lifetime :D
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 29, 2012, 10:17:06 PM
Mind posting a sample?
I posted my letter to the PH YYZ, should suffice for now.
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on January 29, 2012, 10:20:26 PM
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.
How much was contents valued at?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on January 30, 2012, 12:26:50 AM
AIRLINE: CO
FLIGHT: CNS - GUM
CLASS: Biz first award
INCIDENT: No kosher food
COMP: 150 dollar voucher to CO
Title: Re: Airline Compensation Master Thread
Post by: world2see on January 30, 2012, 12:59:01 AM
AIRLINE: CO(using one pass miles)
FLIGHT: EWR-TLV(with swiss air via ZRH)
CLASS: Biz first award
INCIDENT: forgot to issue the e-ticket,had to be re-scheduled for the next day
COMP: 150 dollars or 20k miles per passenger,chose the miles :)
Title: Re: Airline Compensation Master Thread
Post by: harry on January 30, 2012, 02:52:32 AM
AIRLINE: UA
FLIGHT: SYD-SFO
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 3000 miles (or a choice of $100 certificate or 10%)
Title: Re: Airline Compensation Master Thread
Post by: harry on January 30, 2012, 02:53:03 AM
AIRLINE: UA
FLIGHT: SFO-DEN
CLASS: Business award
INCIDENT: No kosher food
COMPENSATION: 1500 miles (or a choice of $100 certificate or 10%)
Title: Re: Airline Compensation Master Thread
Post by: harry on January 30, 2012, 02:53:54 AM
AIRLINE: AA
FLIGHT: LAX-JFK
CLASS: Business award
INCIDENT: Footrest broken
COMPENSATION: 10000 miles
Title: Re: Airline Compensation Master Thread
Post by: aussiebochur on January 30, 2012, 02:59:21 AM
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.
Who ended up giving you the money?
Title: Re: Airline Compensation Master Thread
Post by: dirah on January 30, 2012, 09:18:51 AM
Airline: United
Flight: LAX-SYD
Class: Cattle
Incident: Flight Purser was wondering why all the Kosher meals were being returned untouched. [There were a lot of Kosher meals on that flight.] I explained that both dinner and breakfast were dairy, and not Cholov Yisroel. She told me to follow it up with CS, and explain the issue, so that changes could be made. I almost didn't, but eventually got around to it.
Compensation: $150x5 in international airline vouchers; I didn't even ask for compensation, so it was a bit unexpected.
Title: Airline Compensation Master Thread
Post by: MLM on January 30, 2012, 09:56:21 AM
Airline; United
Class: business PS
Lax-JFK

Incident: Red eye flight was cancelled due to pilot no show. We flew the next morning and stayed at a hotel. I got $450 of vouchers for each of us.
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 30, 2012, 11:02:17 AM
Airline: United
Flight: LAX-SYD
Class: Cattle
Incident: Flight Purser was wondering why all the Kosher meals were being returned untouched. [There were a lot of Kosher meals on that flight.] I explained that both dinner and breakfast were dairy, and not Cholov Yisroel. She told me to follow it up with CS, and explain the issue, so that changes could be made. I almost didn't, but eventually got around to it.
Compensation: $150x5 in international airline vouchers; I didn't even ask for compensation, so it was a bit unexpected.
Unreal that they still serve cholov stam.  Hopefully COs caterer wins out.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 30, 2012, 11:46:11 AM
And maybe adding here as well what status you have. Airlines are def quicker to compensate to higher status IMHO.
Title: Re: Airline Compensation Master Thread
Post by: goodenglewood on January 30, 2012, 03:26:45 PM


My Uncle was on that flight and ended up getting to LAX 24 hours later. He was also going business. What should he fight for?

Was your free flight in Business? Also is it transferable?
Yes, the free flight was Biz, and no, it was not transferrable.. not only that, but they wanted to charge me close to $500 in taxes when I tried using it to go from TLV-JFK! I spent hours on the phone with every supervisor in Corporate to no avail. Which is why I kindly took my business to CO/UA from then on.... and cant believe I waited that long to do it!
Title: Re: Airline Compensation Master Thread
Post by: AJK on January 30, 2012, 03:42:06 PM
Yes, the free flight was Biz, and no, it was not transferrable.. not only that, but they wanted to charge me close to $500 in taxes when I tried using it to go from TLV-JFK! I spent hours on the phone with every supervisor in Corporate to no avail. Which is why I kindly took my business to CO/UA from then on.... and cant believe I waited that long to do it!

You're complaining about paying a few hundred dollars in taxes for a business class trip from TLV-JFK?
Title: Re: Airline Compensation Master Thread
Post by: harry on January 30, 2012, 03:58:29 PM
Unreal that they still serve cholov stam.  Hopefully COs caterer wins out.

Yes. these are meals from koshair
Title: Re: Airline Compensation Master Thread
Post by: goodenglewood on January 30, 2012, 05:43:51 PM
You're complaining about paying a few hundred dollars in taxes for a business class trip from TLV-JFK?
If you had went through that trip with me, you would understand why I was upset that Delta gave me a "free" ticket... CO gave me an actual free ticket when a similar occursnce happened
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 30, 2012, 10:23:51 PM
You bet (through continental.com/feedback)! Didn't get ANY response yet. Was going to call to follow up soon.

And BTW - Anyone find that elite status actually results in bigger compensation? I am currently Platinum.

I def think higher status has a better chance of getting a better compensation.

                 
Title: Re: Airline Compensation Master Thread
Post by: aussiebochur on January 30, 2012, 11:27:45 PM
Can someone help me fly my family of ten to TLV for free??

Dan, please respond!!!!

 ::)
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 30, 2012, 11:40:49 PM
#IimploreYouDan
Title: Re: Airline Compensation Master Thread
Post by: kivabb on January 31, 2012, 11:51:11 AM
Airline: AA
Flight: LAX-LIH
Class: First (award ticket)
Incident: No kosher meal (despite confirming 2 times by phone)
Compensation: $100x2 passengers=$200 of AA vouchers.

Complained about no power ports in JFK-LAX portion but no response yet
Title: Re: Airline Compensation Master Thread
Post by: Mocha on January 31, 2012, 11:53:35 AM
Airline: AA
Flight: LAX-LIH
Class: First (award ticket)
Incident: No kosher meal (despite confirming 2 times by phone)
Compensation: $100x2 passengers=$200 of CO vouchers.

Complained about no power ports in JFK-LAX portion but no response yet
Pretty odd that AA would give you CO vouchers  ;)
Title: Re: Airline Compensation Master Thread
Post by: kivabb on January 31, 2012, 12:00:18 PM
Pretty odd that AA would give you CO vouchers  ;)

That would have been great!

Updated. Thanks.
Title: Re: Airline Compensation Master Thread
Post by: Avid Reader on February 02, 2012, 12:55:20 PM
Airline: Continental
Flight: IAH-HNL
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online and 3 additional times by phone)
Compensation: $200x2 passengers=$400 of CO vouchers.
Do you think being elite with CO played a role here? Just wondering if I stand a chance as a non-elite.
Title: Re: Airline Compensation Master Thread
Post by: Dan on February 02, 2012, 12:57:54 PM
Do you think being elite with CO played a role here? Just wondering if I stand a chance as a non-elite.
It's possible, but that doesn't mean you shouldn't try.
Title: Re: Airline Compensation Master Thread
Post by: MLM on February 07, 2012, 12:16:55 AM


My Uncle was on that flight and ended up getting to LAX 24 hours later. He was also going business. What should he fight for?

Was your free flight in Business? Also is it transferable?

This is the letter he is writing to CEO any points

The following is a blow by blow description of a trip that turned into a nightmare:

1.   On the outbound flight, on January 16, 2012, we flew on Delta flight number 121, connecting through JFK, in New York to flight number 268.  This flight itself was uneventful, however, while exiting the plane in Tel Aviv, my wife tripped on a hole [or groove] in the jetway  and badly injured her foot.  During our entire ten day visit to Israel, she was barely able to walk and her activities were severely limited.  Upon returning to Los Angeles, she got an x-ray on her foot, which confirmed a fracture;  she must now wear a boot for 4-6 weeks and her activities are, once again, severely limited.

2.   Then, during our  trip home from Tel Aviv to Los Angeles, we experienced one problem after another that turned a trip that should have been 18-20 hours, into a 48 hour ordeal:

a.   We were scheduled to depart Tel Aviv on Thursday, January 26, 2012 at 12:40 am on Flight number 269, connecting to flight number 120 to LAX.
b.   After boarding all 300+ passengers, the Captain urged all passengers to take their seats, so we can have an on-time departure (so far, so good; or so it seemed).
c.   A few minutes later, after we observed several yellow vested  maintenance people enter the cockpit, the Captain makes another announcement that they were experiencing a minor problem with a faulty oxygen mask in the cockpit, and that it shouldn’t take too long to repair.
d.   Every 10 minutes or so there was another announcement [including one that identified a whole different problem:  a communication problem] that it shouldn’t be much longer, but meanwhile the clock was ticking toward a very onerous deadline.  The airport in Tel Aviv shuts down for two hours at 2 am, so if you don’t take off by that deadline, you cannot take off for at least 2 hours. [Most of the passengers were oblivious to the approaching deadline, but we knew about it from our previous travels].
e.   At approximately 10 minutes to 2, the pilot informs everyone that we will not make the deadline and that we will not be taking off until 4 am.  People were in shock and very upset, especially those traveling with children, or those who had connecting flights, like we did.
f.   Initially, the pilot announced that we are to stay seated and that they were going to do the meal service, while we were on the ground, passing time.
g.   After an hour or so, at 3 am,  with no meal service having taken place, the Captain announces that the flight was cancelled and rescheduled for 5 pm Thursday afternoon.  We were instructed to pick up our baggage and those needing accommodations would be put up for the night in a hotel. To add insult to injury, we had to wait on line and go through Passport Control, even though we never left the country.
h.   We got to our hotel approximately 5 am and were told to return to the airport at 1:30 to check in for the 5 pm rescheduled flight.  We were also given card that urged us to call Delta’s 800 number in Atlanta, if we had any questions about the flight home, or any connecting flights.
i.   Before going to bed at 5:30 am I called the 800 number in Atlanta to make sure we got booked on a connecting flight to LAX, so we can get home by Friday morning.  To our great dismay, the service representative had no record of the 5 pm flight and insisted that no such flight existed.  I told her of the circumstances and that we were assured that we were being booked on the rescheduled flight number 269. After about 30 minutes of going around in circles on the phone, I finally gave up in frustration and decided that we would just go to the airport at 1:30 pm, as instructed and hopefully we would work everything out at that time.  Since I believe that all customer calls are recorded, I suggest that you retrieve that call and see how incredulous it was, that according to your personnel that we were told to call for information and assistance had no record of the flight!
j.   We got back to Ben Gurion airport at 1:30 pm, as instructed, and there was no sight of any Delta personnel.  At approximately 2 pm, they started setting up a few stations, while passengers were jockeying for position in a jumbled mob scene that was totally disorganized.  When it was our turn to check in, we  learned that we would be getting in to New York to make any connecting flight to LA and would need to spend the night at a hotel at JFK and were booked on the 7 am flight to Los Angeles.
k.   Once again, after boarding all passengers, the pilot announces that we were looking good for an on time departure.  Once again, we observed several yellow vested  maintenance people enter the cockpit and thought, ”here we go again”.  After a short delay, we did pull away from the gate towards the runway and it looked as if we were about to takeoff.
l.   Then the Captain makes another announcement: “We apologize but we noticed that we have a problem with the fuel level and have to go back to the gate for some more fuel.”  We get towed back to the gate and there was another parade of yellow vested personnel to the cockpit checking various instruments and performed a procedure to “balance the fuel.”   I’m sure this needed to be done, but why wasn’t this noticed and addressed before we left the gate the first time?  We noticed the pilot and crew boarding the plane while the passengers were boarding.  Why didn’t they get there an hour earlier to check everything out, so we don’t have to sit on the ground and face delay after delay.  The offshoot of this, is that this flight was one and a half hour late in departing.  Which means if this were a 12:40 am flight, it would have also missed the 2 am curfew!
m.   After arriving at JFK close to midnight and then having to retrieve our baggage and go through customs, we didn’t get to our hotel until nearly 2 am.  We barely got 2 hours of sleep, when we woke up to go back to the airport for our 7 am flight.
n.   Even though we had ordered and confirmed kosher meals for all our flights, they did not have kosher meals for us on this flight [Note: we were in Business Class on all our flights].
o.   Upon our arrival to Los Angeles, only 2 out of our 3 checked bags made it onto the flight.  After waiting for quite a while, to be sure that all bags were out, we had to make a lost baggage report and learned that it was coming on a later flight.  The bag was delivered the next day.

By the time we got to our home in Los Angeles, we had been traveling about 48 hours and were utterly exhausted from the ordeal.  Besides my wife’s broken foot, my back went out from lugging our suitcases to and from the airport so many times. As a customer who paid good money for business class seats, this was, as I said earlier, the absolutely worst travel experience of our lives.  While no amount of  money can give us back our lost time and take away the pain that we suffered and are continuing to suffer, we do feel that we are entitled to a full refund for our travel and additional compensation in an amount to be determined.


Title: Re: Airline Compensation Master Thread
Post by: joey89 on February 08, 2012, 03:05:42 AM
Airline: Delta
Flight: ACC-JFK
Class: Cattle
Incident: Light over my seat wouldn't turn off
Compensation: the FA was very courteous and transferred me to economy comfort.
When I called CS they originally offered me 500 miles which I found somewhat amusing, after a bit of haggling they offered 10000 miles.
Title: Re: Airline Compensation Master Thread
Post by: Devorah on February 08, 2012, 03:14:16 AM
Airline: Delta
Flight: JFK-LHR
Class: Cattle
Status: Silver Medallion
Incident: No kosher meals
Compensation: 7500 miles x 4 passengers
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on February 09, 2012, 09:55:54 PM
Airline:Delta
Flight:JFK-TLV
Class:Economy but upgraded to business- mileage booking
Incident: Missing Car seat (with loads of things inside the car seat bag besides car seat...)
Compensation: Just happened yesterday.. but i hope i get sumthin really good! I have delay insurance with Amex, and I will complain to delta... I had to drive home with a child in my lap for a half hour from airport home... pretty unsafe!!
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on February 09, 2012, 09:57:54 PM
Airline:Delta
Flight:JFK-TLV
Class:Economy but upgraded to business- mileage booking
Incident: Missing Car seat (with loads of things inside the car seat bag besides car seat...)
Compensation: Just happened yesterday.. but i hope i get sumthin really good! I have delay insurance with Amex, and I will complain to delta... I had to drive home with a child in my lap for a half hour from airport home... pretty unsafe!!

Why the upgrade to Business with a mileage ticket?
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on February 09, 2012, 10:01:09 PM
Why the upgrade to Business with a mileage ticket?
no idea... i think they overbooked and im a silver member- AND i had an infant!!!! it was crazy but really amazing!! (paid 50k amex points round trip TLV-NYC) finally me and the babes fit in one seat and slept the whole way...
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on February 09, 2012, 10:07:59 PM
no idea... i think they overbooked and im a silver member- AND i had an infant!!!! it was crazy but really amazing!! (paid 50k amex points round trip TLV-NYC) finally me and the babes fit in one seat and slept the whole way...

Wow..that's awesome.
Title: Re: Airline Compensation Master Thread
Post by: trying123 on February 09, 2012, 10:24:55 PM
How did u book a ticket to tlv with 50k ?
Title: Re: Airline Compensation Master Thread
Post by: daganster on February 10, 2012, 02:35:19 AM
How did u book a ticket to tlv with 50k ?
Flying blue I guess...
Title: Re: Airline Compensation Master Thread
Post by: daganster on February 10, 2012, 02:51:28 AM
Inspired by this thread and decided to complain about my recent flight.
Airline: United
Flight: NYC- ZRH
Class: Business (award ticket)
Incident: No kosher meal for me, but my wife got one
Compensation: $300x2 United credits.
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on February 10, 2012, 06:16:29 AM
Flying blue I guess...
yes.. and now u can even get it with 40k miles... !!!
Title: Re: Airline Compensation Master Thread
Post by: APoshiterYid on February 11, 2012, 07:42:09 PM
This flight was in the summer, and this thread reminded me that I never emailed them, thanks!
Airline: DL
Flight: TLV-NYC
Class: Business (award ticket)
Incident: Was served not kosher warmed nuts, and then no kosher entree (was during 9days, I suspect they had something meat they were hiding)
Compensation: 7500 DL miles
#Underwhelmed
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 13, 2012, 10:19:54 AM

Airline: Lufthansa
Flight: FRA-TLV
Class: Business (award ticket booked with CO)
Incident: 1 piece of luggage did not arrive until next day. They would not deliver it without a fee.
Compensation: 5000 CO miles


Title: Re: Airline Compensation Master Thread
Post by: Dan on February 13, 2012, 11:14:51 AM
Airline: Lufthansa
Flight: FRA-TLV
Class: Business (award ticket booked with CO)
Incident: 1 piece of luggage did not arrive until next day. They would not deliver it without a fee.
Compensation: 5000 CO miles
Why is TLV luggage delivery so darn ridiculous?
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on February 14, 2012, 12:04:46 AM
Airline:Delta
Flight:JFK-TLV
Class:Economy but upgraded to business- mileage booking
Incident: Missing Car seat (with loads of things inside the car seat bag besides car seat...)
Compensation: Just happened yesterday.. but i hope i get sumthin really good! I have delay insurance with Amex, and I will complain to delta... I had to drive home with a child in my lap for a half hour from airport home... pretty unsafe!!
So far I received a check from delta hassle free of 370$ cus I purchased another car seat ONLINE and sent them the receipt. I bought the best rated car seat they had avail lol. And than I wrote to them that I sacrificed the safety of my son on my trip home due to the lack of carseat and I believe I should be compensated for that as well. Didn't yet receive an email back. And I got my luggage delivered m. Shabbos.
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on February 23, 2012, 09:51:28 AM
So far I received a check from delta hassle free of 370$ cus I purchased another car seat ONLINE and sent them the receipt. I bought the best rated car seat they had avail lol. And than I wrote to them that I sacrificed the safety of my son on my trip home due to the lack of carseat and I believe I should be compensated for that as well. Didn't yet receive an email back. And I got my luggage delivered m. Shabbos.
ok the end is near... i got 370$ check from delta, plus 200$ voucher from delta, PLUS 370$ from Amex- i took out extra baggage insurance :) not bad for a delay in a car seat... and i get to sell my other carseat which is in great condition and it sells for waaay more than i paid for it in israel!!
Title: Re: Airline Compensation Master Thread
Post by: bhphotoman on February 23, 2012, 11:26:26 AM
my best one...

like 2 yrs ago i had a broken foot, i was on a special boot that weighed like 8 pounds and crutches,
me and my wife were flying LGA to DTW, i had called the airline to confirm a wheelchair since i REALLY could not walk, they told me to show up early which we did, when we got there the lady at the ticket counter said the wheelchair ppl arent here yet so just HOP i said excuse me i should HOP and she said yes you have crutches u will be fine, we argued about it to no avail we went on are way, not once threw out are entire trip there and back did the have a wheelchair and this was a flight with a stop over,

we get home i call and raise hell they tell me screw off in nice words, i get a lawyer to call and nicely tell them to expect a lawsuit for violating my americans with disobility act since i was considered disabled for 4 months

reward we received $1000 x 2 and $1000 x 2 in vouchers

also forgot the next time we flew the bumped us up to first class!!!!
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on February 23, 2012, 02:27:08 PM
my best one...

like 2 yrs ago i had a broken foot, i was on a special boot that weighed like 8 pounds and crutches,
me and my wife were flying LGA to DTW, i had called the airline to confirm a wheelchair since i REALLY could not walk, they told me to show up early which we did, when we got there the lady at the ticket counter said the wheelchair ppl arent here yet so just HOP i said excuse me i should HOP and she said yes you have crutches u will be fine, we argued about it to no avail we went on are way, not once threw out are entire trip there and back did the have a wheelchair and this was a flight with a stop over,

we get home i call and raise hell they tell me screw off in nice words, i get a lawyer to call and nicely tell them to expect a lawsuit for violating my americans with disobility act since i was considered disabled for 4 months

reward we received $1000 x 2 and $1000 x 2 in vouchers

also forgot the next time we flew the bumped us up to first class!!!!
+1. Good Job!!
Which airline was this?
Title: Re: Airline Compensation Master Thread
Post by: Jay the PRESIDENT on February 24, 2012, 12:49:53 AM
+1. Good Job!!
Which airline was this?
well why didnt u sue? it wud maybe make 1000 look like a joke
Title: Re: Airline Compensation Master Thread
Post by: YudiG on February 24, 2012, 07:42:46 AM
well why didnt u sue? it wud maybe make 1000 look like a joke

Bari v'shema, bari adif....
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 24, 2012, 09:31:37 AM
Bari v'shema, bari adif....

That pretty much flies in the face of every entrepreneurial startup.
Title: Re: Airline Compensation Master Thread
Post by: Wolf on February 24, 2012, 12:53:36 PM
Airline: Lufthansa
Flight: FRA-NYC
Class: Economy
Incident: Came to fra from a connecting flight, the original LH flight was delayed due to the plane arriving there late, arrive to fra 20 min b4 next flight, they put us on a bus to take us directly to the aircraft, but decided in middle the way that they dont wanna wait for us, so bumped us off till the next morning on a CO with no kosher meal & gave us hotel and kosher restaurant in Frankfurt.
Compensation: 20% off next reservation on LH.

What pigs they are, I fired off a nasty long email how bad it was, we were 8 people, told them how I missed an important meeting in NY and we had nothing to eat or drink in FRA prior to the flight as the hotel didn't serve kosher breakfast. After describing the entire incident and heard nothing from them for over a week I received a letter yesterday how sorry they are bla bla bla, and they'r giving me a 20% cert for my next reservation.

How lame???


Do you guys think I can get compensation from Continental for the non kosher meals on their flight? being that it was a LH ticket...
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 24, 2012, 01:03:38 PM
Airline: Lufthansa
Flight: FRA-NYC
Class: Economy



Do you guys think I can get compensation for non kosher meals on the flight from continental? being that it was a LH ticket...


Was this an award ticket?

If so, then yes you can complain to Lufthansa about it even if booked with Continental.
Title: Re: Airline Compensation Master Thread
Post by: Wolf on February 24, 2012, 01:11:43 PM

Was this an award ticket?

If so, then yes you can complain to Lufthansa about it even if booked with Continental.
No it was a paid ticket, and I mentioned it in my email.
Title: Re: Airline Compensation Master Thread
Post by: Wolf on February 24, 2012, 01:12:49 PM
Sorry, I meant to ask if I can complaint to continental about it, if it was a LH ticket?
Title: Re: Airline Compensation Master Thread
Post by: dwkl on February 24, 2012, 01:13:15 PM
   my experience is in order to make sure you get a meal you have to call the airline your actually flying on not the ticketing/booking airline even then its not 100%
 but good luck trying for compensation nothing to lose by asking
even el-al if you have a legit complaint will give u 200 matmid points if you nudge long enough they hope youll forget and not presist but for those that do their is a small reward
Title: Re: Airline Compensation Master Thread
Post by: dwkl on February 24, 2012, 01:18:16 PM
my best one...

like 2 yrs ago i had a broken foot, i was on a special boot that weighed like 8 pounds and crutches,
me and my wife were flying LGA to DTW, i had called the airline to confirm a wheelchair since i REALLY could not walk, they told me to show up early which we did, when we got there the lady at the ticket counter said the wheelchair ppl arent here yet so just HOP i said excuse me i should HOP and she said yes you have crutches u will be fine, we argued about it to no avail we went on are way, not once threw out are entire trip there and back did the have a wheelchair and this was a flight with a stop over,

we get home i call and raise hell they tell me screw off in nice words, i get a lawyer to call and nicely tell them to expect a lawsuit for violating my americans with disobility act since i was considered disabled for 4 months

reward we received $1000 x 2 and $1000 x 2 in vouchers

also forgot the next time we flew the bumped us up to first class!!!!
airlines sing a diffrent tune when faced with a law suit even EL-AL when a friend had hot coffe and sufferd burns on hand came thru with a few GRAND after client got his lawyer to write a letter untill then they told him in hebrew LECH LAZAEL =go to hell
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on February 24, 2012, 01:34:34 PM
Sorry, I meant to ask if I can complaint to continental about it, if it was a LH ticket?

Why would you complain to them? I mean I guess it can't hurt to try.
Title: Re: Airline Compensation Master Thread
Post by: bhphotoman on February 24, 2012, 04:23:28 PM
it was either AA or UA, i did not sue cuz lawyer said it would take YEARS to see a penny

i took what was offered and thats it i was very very happy
Title: Re: Airline Compensation Master Thread
Post by: sky121 on March 01, 2012, 03:24:02 PM
Airline: Swiss Air TLV-JFK
Class: economy
No kosher meal on first leg of my trip
Compensation : $25 Amex gift card
Title: Re: Airline Compensation Master Thread
Post by: shmooz on March 01, 2012, 05:21:10 PM
Need some advice from the olam. I was on a delta domestic flight to fly to an afternoon business meeting, flying back home the next morning. Because of equipment malfunction, the flight was delyaed, so instead of getting in at 12:50, I got in 3:30 which made some difficulties. They tried to reroute on other airlines etc, but this was the best they could do. They gave me $7 food voucher.
What is reasonable to ask delta? A voucher towards flights or miles? how much?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on March 01, 2012, 05:22:50 PM
Need some advice from the olam. I was on a delta domestic flight to fly to an afternoon business meeting, flying back home the next morning. Because of equipment malfunction, the flight was delyaed, so instead of getting in at 12:50, I got in 3:30 which made some difficulties. They tried to reroute on other airlines etc, but this was the best they could do. They gave me $7 food voucher.
What is reasonable to ask delta? A voucher towards flights or miles? how much?
Send a complaint. If you're not satisfied with that, call up corporate customer care.
Title: Re: Airline Compensation Master Thread
Post by: lbvtch on March 01, 2012, 06:45:08 PM
Airline: Lufthansa
Flight: FRA-JFK
Class: Economy
Complaint: no kosher meal
Comment: i missed my connecting flight from KRK so obviously i missed my meal with it. i also had a flight from EWR to MDW with southwest and was missing it because of my delay, they just put me on a flight to ORD.
Compensation: 3000 UA miles
Title: Re: Airline Compensation Master Thread
Post by: shmooz on March 02, 2012, 09:13:32 AM
Need some advice from the olam. I was on a delta domestic flight to fly to an afternoon business meeting, flying back home the next morning. Because of equipment malfunction, the flight was delyaed, so instead of getting in at 12:50, I got in 3:30 which made some difficulties. They tried to reroute on other airlines etc, but this was the best they could do. They gave me $7 food voucher.
What is reasonable to ask delta? A voucher towards flights or miles? how much?

They answered very quickly, got to give them credit for that. They gave me 4000 miles, which is really useless to me since I dont collect or have any delta miles.
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on March 02, 2012, 09:34:57 AM
Airline: AA
Flight: YUL-LGA
Class: Economy (booked via BA avious - 9K)
Complaint: no water in the bathroom sink (bless G-d that he sent me there in the 50 minute flight)
Compensation: 4000 AA miles
Title: Re: Airline Compensation Master Thread
Post by: Devorah on March 05, 2012, 02:07:07 AM
Airline: UA
Flight: STL-DEN
Class: Economy ($100 flight booked with a $75 UA voucher)
Complaint: I called to change the date of my flight due to weather.  They couldn't find my reservation when I got to the airport.   After nearly 45 minutes, they figured out that the idiot telephone agent booked me on flight from SEATTLE to DEN instead of ST LOUIS to DEN.  Barely made the flight...
Compensation: $100 UA voucher
Title: Re: Airline Compensation Master Thread
Post by: AsherO on March 05, 2012, 02:40:29 AM
Airline: UA
Flight: STL-DEN
Class: Economy ($100 flight booked with a $75 UA voucher)
Complaint: I called to change the date of my flight due to weather.  They couldn't find my reservation when I got to the airport.   After nearly 45 minutes, they figured out that the idiot telephone agent booked me on flight from SEATTLE to DEN instead of ST LOUIS to DEN.  Barely made the flight...
Compensation: $100 UA voucher

I'd think it was more likely to use STL for Seatttle than SEA for St. Louis... Hmmm.
Title: Re: Airline Compensation Master Thread
Post by: eliteflyer on April 11, 2012, 10:11:23 AM

Airline: Continental (now United)
Flight: IAH-HNL
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online); and told at United Club that IAH-HNL does not have access anymore under new "First Class" designation. (they did ultimately let us in, but it took a bit of haggling)
Compensation: 15,000 UA miles x 2 passengers
Title: Re: Airline Compensation Master Thread
Post by: dealvr on April 11, 2012, 11:20:37 AM
Airline: AA
Flight: YUL-LGA
Class: Economy (booked via BA avious - 9K)
Complaint: no water in the bathroom sink (bless G-d that he sent me there in the 50 minute flight)
Compensation: 4000 AA miles
Did you complain to BA or AA?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on April 11, 2012, 11:29:07 AM
Airline: AA
Flight: YUL-LGA
Class: Economy (booked via BA avious - 9K)
Complaint: no water in the bathroom sink (bless G-d that he sent me there in the 50 minute flight)
Compensation: 4000 AA miles
Ended up with 8,000 since the issue was both ways, and I flew on 2 separate record locators. I first complained for one way, and then I replied that this was both ways.

Did you complain to BA or AA?
AA.
Title: Airline Compensation Master Thread
Post by: WhyAich on April 11, 2012, 02:02:23 PM
Airline: AA
Flight: YUL-LGA
Class: Economy (booked via BA avious - 9K)
Complaint: no water in the bathroom sink (bless G-d that he sent me there in the 50 minute flight)
Compensation: 4000 AA miles
You complained about that??
How ? Online?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on April 11, 2012, 02:07:13 PM
You complained about that??
How ? Online?
You don't believe me. If I wrote so, I did so.
Online. And yes, I think that everything the airline does that was not in favor of the passengers must be reported, regardless of if you'll get compensation or not. Such a stupid issue like not having water in the bathrooms, they have probably going on so a long time, just nobody was stupid enough to make "an issue out of tissue", until...
I believe a few more claims will have them fix the problem.

Actually, we as observant Jews lack the most of that, not being able to eat or drink until we wash our hands.
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on April 11, 2012, 02:40:18 PM
Airline: Virgin America
Flight: SFO-JFK
Class: Economy
Incident: Drink ordering option on LCD screen not working
Compensation: $25 Voucher


***


Airline: United
Flight: SFO-BWI
Class: Economy
Incident: Flight arrived an hour late
Compensation: $100 Voucher
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on April 11, 2012, 03:01:22 PM
You complained about that??
How ? Online?
[/quote

I've complained about that before. Its a pretty unclean problem to have. Especially on longer flights.
Title: Re: Airline Compensation Master Thread
Post by: moko on April 11, 2012, 08:59:47 PM
Airline: Virgin America
Flight: SFO-JFK
Class: Economy
Incident: Drink ordering option on LCD screen not working
Compensation: $25 Voucher
that seems like a pretty sweet deal
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on April 12, 2012, 06:38:49 PM
Airline: Jetblue
Flight: OAK-JFK
Class: Economy
Incident: Headlight broken
Compensation: $25 Credit
Title: Re: Airline Compensation Master Thread
Post by: Cbs on April 15, 2012, 02:35:39 PM
Airline: Singapore Airlines
Flight: PVG-SIN
Class: Economy
Incident: No Kosher Food (after confirming it on the booking)
Compensation: S$75 (=$61 USD) inflight Coupon

the FA felt really bad for me and gave me lots of fruits, and the plan was overbooked so i couldnt ask for an upgrade, and he then gave me a coupon on board.

question is can i still put in a complain and get something out of it?

and would it make sense to complain about that on the way to PVG i didnt get a kosher l'pesach meal, so i couldnt eat!
Title: Re: Airline Compensation Master Thread
Post by: bochur on April 16, 2012, 12:40:40 AM
you can definitelty complain for both things, i donk think they will know that the fa gave you the voucher
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 16, 2012, 11:11:09 AM
Airline: Lufthansa Airlines
Flight: TLV-FRA
Class: Economy
Incident: They broke my stroller checked by the gate
Compensation: $300 ....so far  (It was a 5 year old $500 stroller. )
Title: Re: Airline Compensation Master Thread
Post by: jack12 on April 16, 2012, 02:32:46 PM
Airline: Swiss Air
Flight: JFK-TLV
Class: Economy
Incident: No kosher food + TV controls somewhat broken
Compensation: $100 Swiss voucher for future flight within one year. After complaining because I don't plan to fly then (it's not transferable), they gave me $25 cash
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on April 16, 2012, 06:06:28 PM
Airline: Lufthansa Airlines
Flight: TLV-FRA
Class: Economy
Incident: They broke my stroller checked by the gate
Compensation: $300 ....so far  (It was a 5 year old $500 stroller. )
CC you bought the tkt on might help
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 16, 2012, 06:33:35 PM
CC you bought the tkt on might help

Yup, thanks.  I filed a claim. I'm waiting to hear back from them.
Title: Re: Airline Compensation Master Thread
Post by: steeeveknowsbest on April 16, 2012, 07:12:06 PM
Airline: United
Flight: EWR-TLV
Class: Economy
Incident: 3 1/2 Hr delay, no bassinet, denied early boarding with united card, had to ask 7 times for duty free and then they forgot to give the complimentary gift (worthless btw).
Compensation:10k united points
Title: Re: Airline Compensation Master Thread
Post by: Avid Reader on April 16, 2012, 07:18:20 PM
Airline: United
Flight: EWR-TLV
Class: Economy
Incident: 3 1/2 Hr delay, no bassinet, denied early boarding with united card, had to ask 7 times for duty free and then they forgot to give the complimentary gift (worthless btw).
Compensation:10k united points

Where did you write to?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on April 16, 2012, 07:18:47 PM
CC you bought the tkt on might help
Usually its only secondary.
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on April 16, 2012, 07:20:00 PM
Usually its only secondary.

According to the CC they will reimburse for any amount that the airlines didn't.  So I'm hoping to get the $200 difference it cost me for the replacement. 
Title: Re: Airline Compensation Master Thread
Post by: steeeveknowsbest on April 16, 2012, 07:21:31 PM
Where did you write to?
i wrote to the link on the website, it took like two months and then no apology or anything just an email informing me that 10k had been put in as compensation.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on April 16, 2012, 09:35:46 PM
no apology or anything just an email informing me that 10k had been put in as compensation.
Well by now I should hope they figure out what alot of us really want  :)
Title: Re: Airline Compensation Master Thread
Post by: steeeveknowsbest on April 16, 2012, 10:44:53 PM
well if you ask me it's just bad manners... i was kinda put off!
Title: Re: Airline Compensation Master Thread
Post by: Devorah on April 17, 2012, 02:27:01 AM
CC you bought the tkt on might help
My sister filed a complaint with the Chase Sapphire card after AA refused to give her anything when they broke her Bugaboo.  They sent her a check for nearly $1000 to replace it.  She bought a used chasis on craigslist for $100...
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on April 17, 2012, 03:03:01 AM
i wrote to the link on the website, it took like two months and then no apology or anything just an email informing me that 10k had been put in as compensation.
I got into a match or challenge without receiving any notification whatsoever
Title: Re: Airline Compensation Master Thread
Post by: yossi4k on April 17, 2012, 06:55:14 AM
Anybody have experience getting compensation from ELAL for extremely delayed baggage?

Sent from my SPH-D710 using Tapatalk 2
Title: Airline Compensation Master Thread
Post by: Cbs on April 17, 2012, 06:56:37 AM
Anybody have experience getting compensation from ELAL for extremely delayed baggage?

Sent from my SPH-D710 using Tapatalk 2
Good luck with that!

Ur lucky if u get a Mikva bag with a toothbrush in it!
Title: Re: Airline Compensation Master Thread
Post by: yossi4k on April 17, 2012, 10:05:59 AM
Good luck with that!

Ur lucky if u get a Mikva bag with a toothbrush in it!
Where do I start..I can use a mikve bag ;D
Title: Re: Airline Compensation Master Thread
Post by: Mocha on April 17, 2012, 01:01:44 PM
Good luck with that!

Ur lucky if u get a Mikva bag with a toothbrush in it!
+1
My screen didn't work the entire flight so the FA gave me 10 sheq bottle of wine at the end.
Title: Re: Airline Compensation Master Thread
Post by: intgesh on April 22, 2012, 01:48:41 AM
Good luck with that!

Ur lucky if u get a Mikva bag with a toothbrush in it!
+2
I actually got a mikve bag, with soap/shampoo, a change of underwear, toothpaste, even a toothbrush case but ironically- no toothbrush! ;D
Title: Re: Airline Compensation Master Thread
Post by: intgesh on April 22, 2012, 01:54:17 AM
Anybody have experience getting compensation from ELAL for extremely delayed baggage?

Sent from my SPH-D710 using Tapatalk 2
Me and Crazytools are in middle of that right now. One quickly learned pointer is- when making the claim at L&F in TLV, stress that you are a tourist and not any sorrt of resident in Israel. I received the aforementioned mikve bag, (sans toothbrush!), and have been reassured a min $75 reimbursement. Crazytools, whom they beleive to be a resident of israel, did not get a bag and has so far been denied any reimbursement.
Title: Re: Airline Compensation Master Thread
Post by: intgesh on April 22, 2012, 02:07:28 AM
Elal is promising me 75 dollars! Has e/o had experience with this before? This is already the third day and so far not a sign on the horizon! it hasn't even cleared their security in Rome. Ithink 75 is a slight underkill for clothes for 4 days.
Title: Re: Airline Compensation Master Thread
Post by: Mocha on April 22, 2012, 12:41:49 PM
I think 75 is a slight underkill for clothes for 4 days.
Why? "Lama tzarich arbah tachtonim l'arba yamim? Echad maspik"
Title: Re: Airline Compensation Master Thread
Post by: mickeyg on April 23, 2012, 12:06:33 PM
Airline: United
Flight: Several
Class: Economy
Incident: No upgrade preference for United cardholder
Compensation: $150 Credit
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 23, 2012, 12:16:01 PM
Airline: Lufthansa Airlines
Flight: TLV-FRA
Class: Economy
Incident: They broke my stroller checked by the gate
Compensation: $300 ....so far  (It was a 5 year old $500 stroller. )

+ $233 from Chase
Title: Re: Airline Compensation Master Thread
Post by: andrew on April 23, 2012, 01:52:44 PM
Anybody have experience getting compensation from ELAL for extremely delayed baggage?
anyone have experience with damaged goods from elal?
Title: Re: Airline Compensation Master Thread
Post by: karen on April 23, 2012, 04:57:39 PM
I posted my letter to the PH YYZ, should suffice for now.
Dan, could you post a link to your letter? Thanks!
Title: Re: Airline Compensation Master Thread
Post by: Saver2000 on April 23, 2012, 05:38:05 PM
Dan, could you post a link to your letter? Thanks!

I'm not Dan, but. . .
http://forums.dansdeals.com/index.php?topic=13401.0
Title: Re: Airline Compensation Master Thread
Post by: lala on April 23, 2012, 06:50:59 PM
anyone have experience with damaged goods from elal?

Lots of people do
Title: Re: Airline Compensation Master Thread
Post by: Cbs on April 24, 2012, 04:35:24 AM
+2
I actually got a mikve bag, with soap/shampoo, a change of underwear, toothpaste, even a toothbrush case but ironically- no toothbrush! ;D
i did too, thats why i said your lucky if you get one, because my friend stood in the line next to me and they didnt give him anything! (mine had a toothbrush though)

Title: Re: Airline Compensation Master Thread
Post by: karen on April 24, 2012, 02:49:37 PM
Could everyone tell me to what AA email address you send your letter? Thanks!
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on April 26, 2012, 05:19:27 PM
Delta
JFK-LHR
ECONOMY
FF: Flying blue Silver

personal screens were not working by many seats including me and my wifes. Just called to complain she offered either 10k flying blue miles each or $150 travel certificte each. Said ill decide and call back. Still not decided yet.
Title: Re: Airline Compensation Master Thread
Post by: YudiG on April 26, 2012, 07:54:09 PM
Can I expect anything for a missing meal from Swiss?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 26, 2012, 07:57:04 PM
Can I expect anything for a missing meal from Swiss?

Yup, I got a $25 Visa Gift Card when my kosher meal didn't show up!
Title: Re: Airline Compensation Master Thread
Post by: YudiG on April 26, 2012, 08:04:29 PM
Yup, I got a $25 Visa Gift Card when my kosher meal didn't show up!

cool, i'll try, thanks!
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 26, 2012, 08:06:31 PM
cool, i'll try, thanks!

Good Luck! Let us know what happens..

Btw.. I filled out a complaint through there site and it did take a pretty long time until I heard back from there... (Snail Mail) but it did come!
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on April 26, 2012, 09:59:51 PM
does anybody know the best way to complain to united?
Title: Re: Airline Compensation Master Thread
Post by: Rina on April 26, 2012, 11:39:26 PM
Airline: Iberia
Flight: (ORD)-Madrid-TLV
Class: Economy
Incident: Flight delayed in Chicago, so I knew I was going to miss my connection from Madrid to TLV. They told me I was confirmed on the next flight from Madrid that was leaving 2 hrs later than original. Got to Madrid and there were no seats left for 4 of us ( the other 10 or 15 pple that were on my original flight got on the next flight), so we were stuck in Madrid for 10 hrs, and  then we had to make another stop in Barcelona, and of course neither of these flights had Kosher food for us. I filed a complaint online and NEVER HEARD FROM THEM. I called and they said they don't take complaints over the phone, so I filed a new complaint online that I never got a response, and of course I again never got a response... What would you do???
Compensation: NOTHING- Not even a response!
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on April 26, 2012, 11:41:15 PM
Airline: Iberia
Flight: (ORD)-Madrid-TLV
Class: Economy
Incident: Flight delayed in Chicago, so I knew I was going to miss my connection from Madrid to TLV. They told me I was confirmed on the next flight from Madrid that was leaving 2 hrs later than original. Got to Madrid and there were no seats left for 4 of us ( the other 10 or 15 pple that were on my original flight got on the next flight), so we were stuck in Madrid for 10 hrs, and  then we had to make another stop in Barcelona, and of course neither of these flights had Kosher food for us. I filed a complaint online and NEVER HEARD FROM THEM. I called and they said they don't take complaints over the phone, so I filed a new complaint online that I never got a response, and of course I again never got a response... What would you do???
Compensation: NOTHING- Not even a response!
Same to a friend of mine with a delayed stroller for over a week.
Never heard back, although filed at least 5 times.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on May 10, 2012, 11:12:58 AM
and would it make sense to complain about that on the way to PVG i didnt get a kosher l'pesach meal, so i couldnt eat!
UPDATE: the flight was from BKK-SIN(-PVG) on thai airways economy class.
i sent an email to customer relations how upset i was for not getting a kosher l'pesach meal and that me being a religious person cannot eat anything else.
I got a reply saying that they are very sorry and apologize but they dont order Kosher for passover meals!

so i replied back saying that there is no such thing as not haing a KLP meal! if someone eats strictly kosher then he is forbidden by the law to eat anything else besides KLP. and by you (thai) serving a chametz meal its as if the person got nothing!! - and i mentioned that the sorry is not enough for me to consider flying in the future with them

I just got an email today saying As a token of our sincere regret for your poor impressions with our service, we would like to offer the amount of  USD100.- in the form of Multiple Purpose Documents (MPD), on goodwill gesture.!

anyone care to explain please what an MPD is?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on May 10, 2012, 11:32:02 AM
UPDATE: the flight was from BKK-SIN(-PVG) on thai airways economy class.
i sent an email to customer relations how upset i was for not getting a kosher l'pesach meal and that me being a religious person cannot eat anything else.
I got a reply saying that they are very sorry and apologize but they dont order Kosher for passover meals!

so i replied back saying that there is no such thing as not haing a KLP meal! if someone eats strictly kosher then he is forbidden by the law to eat anything else besides KLP. and by you (thai) serving a chametz meal its as if the person got nothing!! - and i mentioned that the sorry is not enough for me to consider flying in the future with them

I just got an email today saying As a token of our sincere regret for your poor impressions with our service, we would like to offer the amount of  USD100.- in the form of Multiple Purpose Documents (MPD), on goodwill gesture.!

anyone care to explain please what an MPD is?

THIS MAY HELP YOU

from ft -- http://www.flyertalk.com/forum/qantas-frequent-flyer/922521-what-how-use-multiple-purpose-document-mpd.html

I have heard of a few of these floating around as a result of QF's less than excellent OTP for flights last year and have collected a couple myself. I finally got around to working out how to use them and what they really are. So I thought I would share FAQ style.
l


1. What is a MPD?
A MPD is essentially a gift voucher from Qantas. It arrives looking like an old school paper ticket usually with a letter from QF saying sorry for some sort of mess up on their behalf. Under name of Passenger on the MPD it will say "Gift Voucher". A MPD is essentially cash or as the name says a gift voucher which can be used to book travel in anyone's name within the specified valid period (typically 1 year from issue). The voucher is typically valid for Qantas and OneWorld Travel including surcharges and taxes but not for Jetstar.

2. How do I use one?
You can use the MPD to pay for QF travel book over the phone on 13 12 11 or in person at a Qantas Travel Centre. You will then need to exchange the voucher for your tickets either by sending them to your closest travel centre or taking them there in person. You then pay for any difference using a credit card.

3. Can I use the MPD to book sale fares which have to be ticketed the same time as booking?
Yes.

4. Can I use more than one MPD for a single booking?
Yes.

5. Can I use the MPD for a booking with more than one passenger?
Yes.

6. Can I use the MPD to change or upgrade an existing booking?
Yes. However you need to call Qantas on 13 12 11 to do so.

7. Can I book online and then use the MPD to pay for all or part of the booking?
No.

8. Will QF then charge me a booking fee for booking or changing my flight on the phone?
Probably.

9. Are there any time frames for booking and then flying using a MPD?
Yes. You must allow enough time to exchange the MPD for your ticket and for ticketing to take place.

10. Wouldn't it have been easier if QF could have just used e-Vouchers instead that let you book and ticket online?
Yes.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on May 10, 2012, 11:34:03 AM
I like number 10
Title: Re: Airline Compensation Master Thread
Post by: Cbs on May 10, 2012, 11:36:42 AM
I like number 10
+1

thanx SPLP for that info, but it sounds to me that it has just about the same effect has a regular voucher. - the only thing is that they want my contact address in bangkok, and by the time they send me the MPD itll prob be useless as i will be leaving soon. - do you know if they would give me a voucher number over the phone?
Title: Re: Airline Compensation Master Thread
Post by: YudiG on May 10, 2012, 12:18:24 PM
Yup, I got a $25 Visa Gift Card when my kosher meal didn't show up!

well, got an email after a week or so good for a $50 Amex card (for two meals)! Thx!
Title: Re: Airline Compensation Master Thread
Post by: mclovin on May 10, 2012, 03:40:00 PM
i was on a Lufthansa flight to tlv. it was award ticket. the entertainment system in first class broke on 1 of the segments. (either boston to germany or germany to tlv) they sent me 4 voucher type things to be used  for the inflight shopping thing on future flights. (100 or 200 euro total. dont remember)
1) it has my name on it. can other people use them?
2)does it expire? (no date on the voucher but each voucher has its own number)
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on May 11, 2012, 07:12:32 PM
United TLV-EWR-TLV
BF
2 Seniors w/ no status
Wheel Chairs never showed up in EWR

each received a $150 voucher


Think they can do better?
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on May 11, 2012, 07:14:37 PM
United TLV-EWR-TLV
BF
2 Seniors w/ no status
Wheel Chairs never showed up in EWR

each received a $150 voucher


Think they can do better?

It can't hurt to try. Write a letter on their behalf.
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on May 11, 2012, 07:19:30 PM
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers
Title: Re: Airline Compensation Master Thread
Post by: SPLP on May 12, 2012, 03:57:12 AM
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers

Thank them for the $150.00 ,ASK for more----explaining the hardship and disappointment this caused and u blv ,they did not full understand how a pleasant journey turned into a difficult hardship for two old and handicapped seniors  ..
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on May 13, 2012, 02:11:20 AM
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers

Did you write the letter from them or as the concerned grandson etc?
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on May 13, 2012, 09:45:43 AM
for them
Title: Re: Airline Compensation Master Thread
Post by: ChAiM'l on May 13, 2012, 11:35:33 AM
Airline: BA
Flight: LHR-JFK
Class: Coach
Incident: AVOD didn't work.
Compensation: 10,000 Avios (5k posted twice)
Response Time: 11 days
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on May 13, 2012, 02:02:04 PM
for them

Try writing a letter from yourself now. Sometimes that helps.  Especially when writing for elderly people.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on May 16, 2012, 12:22:05 PM
Airline: Singapore Airlines
Flight: PVG-SIN
Class: Economy
Incident: No Kosher Food (after confirming it on the booking)
Compensation: S$75 (=$61 USD) inflight Coupon

the FA felt really bad for me and gave me lots of fruits, and the plan was overbooked so i couldnt ask for an upgrade, and he then gave me a coupon on board.

question is can i still put in a complain and get something out of it?
you can definitelty complain for both things, i donk think they will know that the fa gave you the voucher
UPDATE: I just got a reply from them, and they apologized that it took so long and it was because they were investigating the case - and they really did!
they told me sorry for no kosher meal and mentioned how i got a coupon on board for S$75 !
and they obviously didnt offer anything else
Title: Re: Airline Compensation Master Thread
Post by: gunit770 on May 20, 2012, 11:23:27 PM
Airline: United Airlines
Flight: ORD- LGA
Class: Economy
Incident: Cancelled, uncancelled, recancelled my flight all in one day. Scheduled for 12 PM, left 7 PM same day.
Compensation: $200 E-Vouchers for both me and fiance! (ticket was only $110 so made back almost double my money ont his flight!)
Title: Re: Airline Compensation Master Thread
Post by: dealvr on May 20, 2012, 11:39:26 PM
Airline: Delta
Flight: FLL - LGA
Class: Economy (Comfort)
Incident: Seat didn't recline. Called upon landing and was given $25 voucher.
Title: Re: Airline Compensation Master Thread
Post by: AsherO on May 20, 2012, 11:46:00 PM
Airline: Delta
Flight: FLL - LGA
Class: Economy (Comfort)
Incident: Seat didn't recline. Called upon landing and was given $25 voucher.

The upgrade to EC cost more than that, I'd insist on a refund.
Title: Re: Airline Compensation Master Thread
Post by: dealvr on May 20, 2012, 11:57:05 PM
The upgrade to EC cost more than that, I'd insist on a refund.
Didn't cost me anything.
My original flight was delayed by an hour+ so the attendant in the lounge put me on that flight and upgraded me to EC free.
Title: Re: Airline Compensation Master Thread
Post by: moko on May 22, 2012, 11:22:58 PM
WN- ac wasn't working properly, just blowing air
$100.00 voucher x2 (2 pass.)
Title: Re: Airline Compensation Master Thread
Post by: mordys on May 23, 2012, 04:30:27 PM
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on May 23, 2012, 04:35:27 PM
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Dan also has high status.
Title: Re: Airline Compensation Master Thread
Post by: AsherO on May 23, 2012, 04:38:34 PM
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.
Title: Re: Airline Compensation Master Thread
Post by: AJK on May 23, 2012, 05:13:24 PM
$300 is not bad.

+1, that's three hundred dollars because you didn't get what likely would have been a pretty crappy lunch/dinner.

I mean, what more are you looking for? $400? $500? $1000?

Personally, after the first "No, we're not giving you more than $300," I'd find it more than a bit embarrassing to repeatedly ask for more compensation. (The situation is compounded by the fact that you're very obviously Jewish. A Jew squeezing the rock for even more $? :o)
Title: Re: Airline Compensation Master Thread
Post by: eliteflyer on May 23, 2012, 10:05:15 PM
$300 is not bad. I always pack an extra sandwich or two just in case my KSML doesn't show up or (more likely) isn't edible.
+1 I think that going back and repeatedly asking for more was a bit distasteful, but to each their own I guess. With the same experience, I was given 15,000 miles per passenger, which upon request, they were more than happy to just award as a single 30,000 bonus into my MP acct.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on May 24, 2012, 12:02:18 PM
Airline: United
Flight: EWR_HNL
Class: United First
Incident: Kosher meals didn't show up despite it being on the online itenarary and the gate agent confirming they were on board.
Compensation: $150 x 2 in vouchers.  Tried to get more (per Dan's experience http://forums.dansdeals.com/index.php?topic=13574.msg177696#msg177696), no luck.

Here's some of their responses:

Please note Customer Care employees are considered members of management
empowered to handle situations as they arise according to policies and
procedures. Administrative managers are consulted but do not accept
emails or make calls to our guests.

My department is considered the last point of contact between our
customers and the company.  We are the voice of our Corporate offices
and are empowered by that team to make decisions on behalf of the
company.

We thank you for your continued patience and we look forward to serving
you better in the future.

Regards,
 
Abi Acai
Customer Care


Thank you for contacting Customer Care again.

Please note we respect your position on the lack of compensation however
we regret that we have reached an impasse.

We respectfully ask you to except the compensation in the spirit it was
offered and we look forward to serving you better in the future.

Regards,
 
Bi Acai
Customer Care

Thank you for contacting Customer Care and we apologize for the delayed

response.

Additionally, per your request for additional compensation please note

we believe that the compensation offered is fair and reasonable as it is

not meant to be incommensurate with the actual inconvenience but rather

a gesture of goodwill only. Our intentions are to offer you a balance of

valuable options that are easy to redeem. We hope you will accept in the

spirit it was offered.

Regards,

Abi Acai

Customer Care

Oink Oink
Title: A well written compensation letter.
Post by: Afight4ever on May 25, 2012, 12:01:34 PM
There was a nicely written letter in one of the forums about airline compensation that someone wrote. I cant find it, if anyone can help that would be great.
I was stuck on the plane for 4 hours, i better get something.
Title: Re: Airline Compensation Master Thread
Post by: harry on May 28, 2012, 08:06:50 AM
For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.
Title: Re: Airline Compensation Master Thread
Post by: Dan on May 28, 2012, 10:38:36 PM
For Cholov Aku"m meal (x2 - dinner and breakfast) on United First from LAX to SYD I got 3000 miles. After asking for more, I got the same style letter as "mordys". I suppose it's their standard refusal letter.
They served milchig for dinner?
Title: Re: Airline Compensation Master Thread
Post by: eliteflyer on May 29, 2012, 12:40:07 AM
They served milchig for dinner?
Maybe it was a Shavuos special :-)
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on May 29, 2012, 01:14:08 AM
I had the same thing from Seoul (ICN) to SFO on United biz we were served chalav stam dinner. Got 5k miles per person.
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on May 29, 2012, 01:28:08 AM
LGA-YUL AC on business
Non Kosher food
Compensation: $100 voucher
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on May 29, 2012, 01:31:17 AM
elal
tlv-ewr
seat didnt recline

100 matmid points
Title: Re: Airline Compensation Master Thread
Post by: harry on May 29, 2012, 03:24:16 AM
They served milchig for dinner?

Yes; Cheese ravioli for dinner. Cheese omelute for breakfast. "koshair" made by milmar foods in NY.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on May 29, 2012, 04:34:49 AM
Yes; Cheese ravioli for dinner. Cheese omelute for breakfast. "koshair" made by milmar foods in NY.
Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.
Title: Re: Airline Compensation Master Thread
Post by: harry on May 29, 2012, 06:47:24 AM
Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.

Yes. Several times in emails to United. several responses:


"Due to the fact that there are many different distributors of Kosher meals, our Management Team works with our Catering Department to find the best quality.  Therefore your comments about the quality of our Kosher meals are deeply concerning.  Please know that your comments have been reported to our Catering Department for immediate attention."

I'm sorry about the poor quality kosher meal you received on your recent
travel from JFK to SYD.  Our goal is to provide an excellent
travel experience for our guests, and we know that the food you enjoy on
board is part of this.  I apologize for your disappointment in that
there is no variety, it was of poor quality and the same meal is served
in both the first and economy class cabins.

We do take your comments very seriously as we work to ensure each dining
experience on United represents our high-quality standards.  Your candid
feedback is appreciated as this allows us to monitor onboard products
and services.  Once again your comments will be reported to our catering
facilities in New York and Los Angeles so they can understand how your
onboard experience felt from your point of view.  I did include that you
suggest the Hermolis brand for high standard kosher meals.


It is my pleasure to respond to you on behalf of my colleague, Ms. ______.  We truly understand your disappointment and we are truly sorry for the frustration you expressed.  Please know that we have sent your feedback to the appropriate catering department for consideration.  We work internally with our catering department to determine the best quality and food choices we are able to offer our guests.  We understand the importance of your concern as this special meal is requested due to religious reasons.  We are doing our best to escalate your concerns to our catering department and leadership team; however, we may need some time before any changes could be made.  Meanwhile, we appreciate your patience.
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on May 29, 2012, 04:01:34 PM
Just curious, did you explain well to them the issue, that they should change in future? Because they probable think that kosher is kosher.
When I had the issue they seemed to understand from their response.
Title: Re: Airline Compensation Master Thread
Post by: kracked dude on May 31, 2012, 08:17:26 PM
Airline: Delta
Flight: MIA-JFK
Class: Coach
Incident: Delayed three hours due to mechanical issues, which caused us to run into weather problems and get diverted to EWR. Allowed to get off but without luggage. took 2 hours to switch planes and fly 10 min to jfk, the taxing on the ground was longer than the flight.
Compensation: choice of $100 voucher per person or 8000 skymiles per person. which should i take? 
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on May 31, 2012, 08:20:05 PM
Airline: Delta
Flight: MIA-JFK
Class: Coach
Incident: Delayed three hours due to mechanical issues, which caused us to run into weather problems and get diverted to EWR. Allowed to get off but without luggage. took 2 hours to switch planes and fly 10 min to jfk, the taxing on the ground was longer than the flight.
Compensation: choice of $100 voucher per person or 8000 skymiles per person. which should i take?

I'd take the $100. And I'd ask for more. $100 for all that trouble? Ouch.
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on May 31, 2012, 08:20:39 PM
Thank them for the $150.00 ,ASK for more----explaining the hardship and disappointment this caused and u blv ,they did not full understand how a pleasant journey turned into a difficult hardship for two old and handicapped seniors  ..
i wrote back to them and received a response:

Dear:


We understand you are disappointed in the service you and your wife
received during your recent travel, and we appreciate the opportunity to
address your concerns.

I am aware that you have received a response from one of my colleagues
and an offer of compensation; however, as your reply has been forwarded
to my team we would like to look into your concerns a little further.

Due to the nature of your e-mail, it will be forwarded to a disability
specialist for investigation and handling. This process can take up to
(and including) 30 days, after which our response will be forwarded to
the e-mail address you have provided.

Thank you for your patience. Your comments are important to us, and we
want to ensure they are properly addressed by our specialized staff.

Best regards,

Debra Vallez
Complaint Resolution Official (CRO)
Disability Specialist - Corporate Customer Care
Title: Airline Compensation Master Thread
Post by: WhyAich on May 31, 2012, 08:21:28 PM
I'd take the $100. And I'd ask for more. $100 for all that trouble? Ouch.

I'm guessing they offered it o everyone, hence such a low offer
Title: Re: Airline Compensation Master Thread
Post by: kracked dude on May 31, 2012, 08:22:37 PM
reservations offered us only $50 vouchers, she told us to call customer care and was offered $100 or 8000 miles
Any other ideas? email maybe?
Title: Re: Airline Compensation Master Thread
Post by: kracked dude on June 04, 2012, 10:19:15 PM
so........i guess i should accept the $100?? or does anyone have any ideas how to try to get more?
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on June 10, 2012, 04:59:40 PM
Airline: Aerosvit
Flight: TLV-KBP-JFK
Class: Coach
Incident: Luggage lost for almost 3 week
Compensation: none. yet.

I made a claim for compensation, so far barely got a response, just one email after 3 months. ON the phone an live chat they say "It is in progress, that is all information bla bla bla..."  :-[

Any advice? Thanks!!
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on June 10, 2012, 06:15:59 PM
Airline: Aerosvit
Flight: TLV-KBP-JFK
Class: Coach
Incident: Luggage lost for almost 3 week
Compensation: none. yet.

I made a claim for compensation, so far barely got a response, just one email after 3 months. ON the phone an live chat they say "It is in progress, that is all information bla bla bla..."  :-[

Any advice? Thanks!!

The airline name says all about it.
I think you should give up timely, or else the aggravation would be bigger.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 11, 2012, 08:59:26 AM
The airline name says all about it.
I think you should give up timely, or else the aggravation would be bigger.

was thinking same thing +1
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on June 11, 2012, 09:07:34 AM
was thinking same thing +1

This is one thing you always have to consider when flying these cheap airlines...
You pay less, but you may end up paying more....
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on June 11, 2012, 09:14:24 AM
This is one thing you always have to consider when flying these cheap airlines...
You pay less, but you may end up paying more....
not so sure if thats true, with a good amex coverage.
IME, i flew with a cheap airline, paid less and ended up GETTING much more...
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on June 12, 2012, 04:29:53 PM
I would have got more if I had taken the extra 5 minutes to call Amex. I did not know that the included premium luggage protection does not cover delay, just total loss.
Title: Re: Airline Compensation Master Thread
Post by: U-no-me! on June 12, 2012, 06:00:30 PM
I would have got more if I had taken the extra 5 minutes to call Amex. I did not know that the included premium luggage protection does not cover delay, just total loss.

Premium Baggage delay covers delay 3hrs or more
Title: Re: Airline Compensation Master Thread
Post by: U-no-me! on June 12, 2012, 06:01:21 PM
does anyone know if the UA voucher expiration of 1 year is set in stone or not?
Title: Re: Airline Compensation Master Thread
Post by: al613 on June 12, 2012, 06:15:17 PM
does anyone know if the UA voucher expiration of 1 year is set in stone or not?
Not set in stone. Often can be used couple month after exp. date. I heard from a rep, that it should work for 30 days extra for sure. However, with new UA nothing is a guarantee. If you want to sell it PM me.
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on June 13, 2012, 07:58:12 AM
Premium Baggage delay covers delay 3hrs or more

I did not know that you have to enroll, it is not automatically included in the Platinum Amex. It costs around $10 each time you order airline tickets.
Title: Re: Airline Compensation Master Thread
Post by: sun365 on June 29, 2012, 01:51:59 AM
I flew business class on a mileage award ticket with American. It was: Florida to Toronto (Amerian), Toronto to HK (Cathay Pacific), HK to Thailand (Cathay Pacific). Flight was fine. But luggage got stuck in Toronto, and didn't arrive to me in Thailand for 31.5 hours.

Will contacting the airline and complaining get me some compensation? If so which would I contact American or Cathay? And what should my approach be?

thanks
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on June 29, 2012, 10:32:02 AM
I flew business class on a mileage award ticket with American. It was: Florida to Toronto (Amerian), Toronto to HK (Cathay Pacific), HK to Thailand (Cathay Pacific). Flight was fine. But luggage got stuck in Toronto, and didn't arrive to me in Thailand for 31.5 hours.

Will contacting the airline and complaining get me some compensation? If so which would I contact American or Cathay? And what should my approach be?

thanks
According to the montreal convention (http://en.wikipedia.org/wiki/Montreal_Convention) rules, the airline that brings you to your final destination is responsible for any baggage related matters, even though it wasn't their fault.
Title: Re: Airline Compensation Master Thread
Post by: jeremiah1083 on June 29, 2012, 12:24:17 PM
Delta just offered me 11,500 miles per passenger, or $150 travel voucher per passenger (2 passengers) for inconveniencing me on a recent trip. Voucher expires in a year. Miles don't expire. I will be traveling within a year, US domestic.

What's the better offer?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on June 29, 2012, 12:46:11 PM
Delta just offered me 11,500 miles per passenger, or $150 travel voucher per passenger (2 passengers) for inconveniencing me on a recent trip. Voucher expires in a year. Miles don't expire. I will be traveling within a year, US domestic.

What's the better offer?
If you're accumulating more miles during the year thru travel or spend go for the miles. If not go for the voucher, you won't gain anything by having 11K miles sitting right there.
Title: Re: Airline Compensation Master Thread
Post by: gozalim on June 29, 2012, 01:24:10 PM
If you're accumulating more miles during the year thru travel or spend go for the miles. If not go for the voucher, you won't gain anything by having 11K miles sitting right there.
even accumulating miles 11.5K might be<$150
Title: Re: Airline Compensation Master Thread
Post by: al613 on June 29, 2012, 01:37:20 PM
even accumulating miles 11.5K might be<$150

If you use (and know how to do it) miles for Business/ First class or last minute travel, miles can be better. If not, and you will use the voucher within 1 year, then voucher is better.
Title: Re: Airline Compensation Master Thread
Post by: satturn on July 01, 2012, 11:53:24 AM
what is the best way of submitting a complaint to united?
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on July 01, 2012, 12:07:56 PM
what is the best way of submitting a complaint to united?

Through their site. You could also call customer care but IME you get more compensation when emailing.
Title: Re: Airline Compensation Master Thread
Post by: Red on July 01, 2012, 01:20:56 PM
Airline: El al
Flight: EWR-TLV
Class: Economy (paid)
Incident: Broken stroller
Compensation: $0 I sent in the complaint 10 days after the flight instead of within 7 days. Nothing I said seemed to change their mind they absolutely refused to give me a penny.  :'(
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on July 01, 2012, 01:30:09 PM
Airline: El al
Flight: EWR-TLV
Class: Economy (paid)
Incident: Broken stroller
Compensation: $0 I sent in the complaint 10 days after the flight instead of within 7 days. Nothing I said seemed to change their mind they absolutely refused to give me a penny.  :'(

Use the coverage by the credit card.
Title: Re: Airline Compensation Master Thread
Post by: U-no-me! on July 01, 2012, 01:30:51 PM
Airline: El al
Flight: EWR-TLV
Class: Economy (paid)
Incident: Broken stroller
Compensation: $0 I sent in the complaint 10 days after the flight instead of within 7 days. Nothing I said seemed to change their mind they absolutely refused to give me a penny.  :'(

What else would you expect from ELAL!?

Try taking it up with your credit card company.
Title: Re: Re: Airline Compensation Master Thread
Post by: Red on July 01, 2012, 03:14:42 PM
Use the coverage by the credit card.

Try taking it up with your credit card company.

I tried it was booked on a freedom card and didn't include any coverage, the ticket was also booked to far in advance for a dispute.
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: sky121 on July 01, 2012, 03:17:05 PM
I tried it was booked on a freedom card and didn't include any coverage, the ticket was also booked to far in advance for a dispute.

Too far in advance to dispute?? I never heard of that. I guess try the airline again. It can't hurt. Maybe try to get a hold of a different department.
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: Red on July 01, 2012, 03:25:44 PM
Too far in advance to dispute?? I never heard of that. I guess try the airline again. It can't hurt. Maybe try to get a hold of a different department.

They said I can only dispute a charge within 90 days.
I've been fighting el al for over 2 months and when I thought I was finally getting somewhere some clown closed the case because he claimed they were legally not allowed to approve the claim:
Quote
" It is never easy to deny a passenger’s request, but we have a responsibility to follow international set guidelines and implement the policies equitably and reasonably. Handling of baggage claims is based on the Montreal Convention and is uniform across all airlines."
Title: Re: Airline Compensation Master Thread
Post by: rcarentals on July 01, 2012, 03:43:14 PM
This is one thing you always have to consider when flying these cheap airlines...
You pay less, but you may end up paying more....
not so sure if thats true, with a good amex coverage.
IME, i flew with a cheap airline, paid less and ended up GETTING much more...

true story :)
lol... this is just so funny! :)
Title: Re: Airline Compensation Master Thread
Post by: john on July 03, 2012, 05:05:14 PM
We just traveled 5 of us (family) UA metal RNO->DEN->IAD. checked in 4 bags. received only 3. 1 is still not found yet. All 5 of us had flown on reward ticket on signle transactio. filed baggage lost report and have report confirmation number from UA. it is over 24 hours now, no call from them yet.
What is suggested next step. we were 5 of us. 1 bag lost so far.

lets assume, they find it and deliver it. What is reasonable compensation in miles to expect ? Should it be for all 5 of us or should be for only 1?
Title: Re: Airline Compensation Master Thread
Post by: john on July 03, 2012, 05:06:31 PM
We just traveled 5 of us (family) UA metal RNO->DEN->IAD. checked in 4 bags. received only 3. 1 is still not found yet. All 5 of us had flown on reward ticket on signle transactio. filed baggage lost report and have report confirmation number from UA. it is over 24 hours now, no call from them yet.
What is suggested next step. we were 5 of us. 1 bag lost so far.

lets assume, they find it and deliver it. What is reasonable compensation in miles to expect ? Should it be for all 5 of us or should be for only 1?

Also what is best way? Call Customer Service or e-mail Customer care for making it up?
Title: Re: Airline Compensation Master Thread
Post by: al613 on July 03, 2012, 05:14:27 PM
call 281-553-6362. Last time they lost 1 bag for 1 traveller for 10 hours they let me buy things for $200 to survive till its delivered. In you case, try to multiply it by 5. You buy first, then sent receipts, then get a check. Then ask for compensation for a goodwill voucher.

We just traveled 5 of us (family) UA metal RNO->DEN->IAD. checked in 4 bags. received only 3. 1 is still not found yet. All 5 of us had flown on reward ticket on signle transactio. filed baggage lost report and have report confirmation number from UA. it is over 24 hours now, no call from them yet.
What is suggested next step. we were 5 of us. 1 bag lost so far.

lets assume, they find it and deliver it. What is reasonable compensation in miles to expect ? Should it be for all 5 of us or should be for only 1?

Title: Re: Airline Compensation Master Thread
Post by: jew on July 06, 2012, 09:15:56 PM
flew on aa and 13 days later i still didnt receive one suitcase
filed a detailed report.... HOW DO I GET COMPENSATION FOR THE DELAY AND FOR PURCHASING THINGS THE PAST 2 WEEKS?
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on July 08, 2012, 01:39:53 AM
i already emailed a letter and after 2 weeks got a response along with 2 150$ vouchers
well i got an email back offering an additional 5k miles for each pass so not bad 150$ voucher+5k miles for each pass
Title: No Kosher food
Post by: ringsher on July 10, 2012, 03:51:54 AM
Flew AA, JFK - HND (Tokyo), w/ my wife. Confirmed multiple times by phone and received email confirming Kosher Food. Flew Business class, nevertheless once on the flight they tell me there was no record of our Kosher Food request. 14 hour flight!. I emailed customer relations through their system and I have not received a response, is there a phone number for AA customer relations? Has anyone else had this experience and how was it resolved?
Now I flew KIX - HNL through AA but Hawaiin Air, when I arrived at airport they say we have a record of Kosher meal request but it was not confirmed. Hawaiin Air blames AA for the mistake, AA blames Hawaiin, whose at fault and should compensate me?
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on July 12, 2012, 11:25:55 PM
Airline: AA
Flight: PHL-MIA
Class: Coach (award ticket)
Incident: Gum was left on wifes seat belt from flight before and got all over her shirt. (FA spent an hour removing gum).
Compensation: $75 e-voucher  :(
Title: Re: Airline Compensation Master Thread
Post by: mordy44 on July 17, 2012, 12:26:20 PM
Airline: Aeroflot
Flight: JFK-TLV Stop: Moscow
class: coach

It's been a week, they lost one of my bags. So far they've responded to every email, but I haven't asked for compensation yet. Anyone have any previous experience dealing with them?  Official policy is they begin talking compensation after 21 days..

Title: Re: Airline Compensation Master Thread
Post by: TAVI on July 18, 2012, 03:27:40 PM
Airline: Delta
Flight: PHX-JFK
Class: coach (upgraded to Business Elite)

Wifey's flight was delayed for 2.5 hours due to mechanical problems with the plane. They were sent back to the gate twice during this delay.  She missed a very important business meeting due to the delay. Filed a complaint on Delta.com and received reply offering 7,500 skymiles (wifey is gold medallion). from your experience, is this sufficient compensation for such inconvenience? or should i ask them for more?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on July 18, 2012, 06:43:10 PM
Not bad compensation for wifey.
Title: Re: Airline Compensation Master Thread
Post by: TAVI on July 18, 2012, 09:27:48 PM
Not bad compensation for wifey.

thank you, good to know.

The other part which i didn't mention earlier is that she was  upgraded to biz elite for this flight, but told me that the biz elite cabin only had 1 TV screen for all to share and the chairs werent  business elite at all as  there was no foot rest  or anything. seems really odd that they would classify such product as biz elite...
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on July 19, 2012, 09:07:43 AM
Here’s the scenario:
Last night (Weds night) my daughter (16) was already checked in to fly on United from ORD –LGA.
Flight gets delayed then canceled due to weather.
Luggage already left (???) & is already in LGA. (I thought luggage can’t fly without a pass??)

United tells her that the EARLIEST they can rebook is Friday AM (almost two days later). She calls me crying that she cannot stay in the airport two days without a change of clothes (her luggage was already gone) and wants me to rebook a new flight.
I find a non-refundable seat on AA for $400 and book it. It leaves 7:00 this AM (Thursday – one day earlier).
One hour later, I get a call that they were able to get her on a United flight at the same time but flying to EWR instead of LGA.
I call AA & am told “Sorry, none refundable”. HUCA, same answer.

Question #1:  Should I have told her to fly United & try getting some sort of compensation from AA (or AMEX) for the flight not taken? Or, should she have taken the AA flight – already paid for – and then try to get some compensation from United (it was weather related – not their fault).

Question #2: I decided that she should take the AA flight, since it leaves a bit earlier & goes to LGA vs EWR. The AA flt ended on leaving on time & the new United flight (which she was already checked in, but didn’t fly) was delayed again for a few hours. What now? Can I request some sort of compensation? Can I try to get some of my AA ticket compensated? Can I complain about the fact that the luggage left without her causing me to make a second trip to the airport (different airport then the new booked ticked) to pick up the luggage? Can I request some compensation for the overnight accommodations & food if the delay wasn’t their fault? What if anything should/can I request for best results?

Any input is appreciated!
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on July 19, 2012, 09:30:14 PM
Here’s the scenario:
Last night (Weds night) my daughter (16) was already checked in to fly on United from ORD –LGA.
Flight gets delayed then canceled due to weather.
Luggage already left (???) & is already in LGA. (I thought luggage can’t fly without a pass??)

United tells her that the EARLIEST they can rebook is Friday AM (almost two days later). She calls me crying that she cannot stay in the airport two days without a change of clothes (her luggage was already gone) and wants me to rebook a new flight.
I find a non-refundable seat on AA for $400 and book it. It leaves 7:00 this AM (Thursday – one day earlier).
One hour later, I get a call that they were able to get her on a United flight at the same time but flying to EWR instead of LGA.
I call AA & am told “Sorry, none refundable”. HUCA, same answer.

Question #1:  Should I have told her to fly United & try getting some sort of compensation from AA (or AMEX) for the flight not taken? Or, should she have taken the AA flight – already paid for – and then try to get some compensation from United (it was weather related – not their fault).

Question #2: I decided that she should take the AA flight, since it leaves a bit earlier & goes to LGA vs EWR. The AA flt ended on leaving on time & the new United flight (which she was already checked in, but didn’t fly) was delayed again for a few hours. What now? Can I request some sort of compensation? Can I try to get some of my AA ticket compensated? Can I complain about the fact that the luggage left without her causing me to make a second trip to the airport (different airport then the new booked ticked) to pick up the luggage? Can I request some compensation for the overnight accommodations & food if the delay wasn’t their fault? What if anything should/can I request for best results?

Any input is appreciated!
Complain about everything.
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on July 19, 2012, 09:31:16 PM
Luggage can fly w/o the passenger on domestic flights
Title: Re: Airline Compensation Master Thread
Post by: sky121 on July 19, 2012, 10:12:52 PM
Here’s the scenario:
Last night (Weds night) my daughter (16) was already checked in to fly on United from ORD –LGA.
Flight gets delayed then canceled due to weather.
Luggage already left (???) & is already in LGA. (I thought luggage can’t fly without a pass??)

United tells her that the EARLIEST they can rebook is Friday AM (almost two days later). She calls me crying that she cannot stay in the airport two days without a change of clothes (her luggage was already gone) and wants me to rebook a new flight.
I find a non-refundable seat on AA for $400 and book it. It leaves 7:00 this AM (Thursday – one day earlier).
One hour later, I get a call that they were able to get her on a United flight at the same time but flying to EWR instead of LGA.
I call AA & am told “Sorry, none refundable”. HUCA, same answer.

Question #1:  Should I have told her to fly United & try getting some sort of compensation from AA (or AMEX) for the flight not taken? Or, should she have taken the AA flight – already paid for – and then try to get some compensation from United (it was weather related – not their fault).

Question #2: I decided that she should take the AA flight, since it leaves a bit earlier & goes to LGA vs EWR. The AA flt ended on leaving on time & the new United flight (which she was already checked in, but didn’t fly) was delayed again for a few hours. What now? Can I request some sort of compensation? Can I try to get some of my AA ticket compensated? Can I complain about the fact that the luggage left without her causing me to make a second trip to the airport (different airport then the new booked ticked) to pick up the luggage? Can I request some compensation for the overnight accommodations & food if the delay wasn’t their fault? What if anything should/can I request for best results?

Any input is appreciated!

She should have gone crying to United. Especially since she is considered a minor, they should have put her on any flight possible.
Title: Re: Airline Compensation Master Thread
Post by: SuperFlyer on July 20, 2012, 04:04:32 AM
Not sure who reads the thread, so I will omit some details.

On a UA award tix from a country @ war (asia) to the usa, pax couldn't check-in as flight (on turkish) was supposed to be reconfirmed 72h to departure. No one had told me this rule, and although there was physically space on the flight, since TK cancelled the tix, they had no way to rebook it.
Pax paid some $2k to get out of there.
Complaining to TK is a waste of time, as the words compensation, refund, etc don't seem to exist in turkish.
UA told me: we didn't cancel anything go to TK.
I said: I booked with ua, don't care about TK.
After lots of back and forth going over extended period of time, going to the highest levels, I got a $2k ecert.
Title: Re: Airline Compensation Master Thread
Post by: SuperFlyer on July 20, 2012, 04:10:09 AM
UA award one way, far east- europe.

UA cancelled flights because they thought miles were obtained in a fraudulent way.

I complained, and got $6k+ money back.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on July 20, 2012, 04:18:27 AM
I complained, and got $6k+ money back.
what does that mean, why $6k and which money back?
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on July 20, 2012, 08:47:13 AM
Quote
She should have gone crying to United. Especially since she is considered a minor, they should have put her on any flight possible.

She was part of a group of 30+ girls. They were all "crying". That is why I booked her on AA. That is also how they finally opened a flight on United the following AM.
Title: Airline Compensation Master Thread
Post by: WhyAich on July 20, 2012, 09:03:45 AM
what does that mean, why $6k and which money back?

EG pax that was on an award flight got cancelled so pax bought a $6k ticket, and then when arrived home called and complained why his ticket was cancelled and he was forced to buy a $6k ticket, and then pax was refunded charges he paid.
Title: Re: Airline Compensation Master Thread
Post by: shmooz on July 20, 2012, 11:44:55 AM
Airline: United
Flight: EWR-TLV
Class: BusinessFirst (upgraded at airport SWU)
Incident: no kosher meal, not even coach meal that was ordered
Compensation $150
Title: Re: Airline Compensation Master Thread
Post by: shmooz on July 20, 2012, 11:53:08 AM
Here’s the scenario:

Any input is appreciated!

I think in the end you dont get much because its all weather related and they will say its not thier fault.
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on July 20, 2012, 01:35:23 PM
True, but I'm out $400 and the luggage went to a different airport, so I gotta try.
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on July 20, 2012, 01:51:26 PM
What is the best address to send my letter to United?
Title: Re: Airline Compensation Master Thread
Post by: shmooz on July 20, 2012, 03:15:23 PM
What is the best address to send my letter to United?

http://www.united.com/web/en-US/content/Contact/customer/default.aspx
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on July 23, 2012, 09:56:36 AM
Is that the best route? Wouldnt it be more effective to MAIL a hard copy letter?
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on July 25, 2012, 01:16:14 PM
How do I contact American for complaints. what is the best number or email to contact them. Thanks.

PS. I am a AAdvantage Executive Platinum.
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on July 25, 2012, 01:19:47 PM
How do I contact American for complaints. what is the best number or email to contact them. Thanks.

PS. I am a AAdvantage Executive Platinum.
https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
Title: Re: Airline Compensation Master Thread
Post by: SGF on July 30, 2012, 04:44:00 PM
is it worth to complain about getting dinner and breakfast both fleishig meals during the 9 days, flying economy with LAN airlines?
Is the airline reponsible to give me a kosher meal that i can eat when flying in economy?
Title: Re: Airline Compensation Master Thread
Post by: SuperFlyer on July 30, 2012, 05:15:07 PM
EG pax that was on an award flight got cancelled so pax bought a $6k ticket, and then when arrived home called and complained why his ticket was cancelled and he was forced to buy a $6k ticket, and then pax was refunded charges he paid.

+6000
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on July 30, 2012, 05:33:50 PM
+6000
I complained, and got $6k+ money back.
my bad, to me it looked like $6k + money back, thats what confused me.
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 02, 2012, 05:17:58 PM
who is there to complain to for swiss air? my sister had no kosher meals (for her whole family after it was confirmed, missing cushion in one of the seats (all flew business) and baggage left in the airport in tlv... she sent all her documents to swiss apparently a switzerland address. anyone know of any other place to do that? via fax? she has no idea if it ever got to them or not....
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 02, 2012, 05:19:00 PM
who is there to complain to for swiss air? my sister had no kosher meals (for her whole family after it was confirmed, missing cushion in one of the seats (all flew business) and baggage left in the airport in tlv... she sent all her documents to swiss apparently a switzerland address. anyone know of any other place to do that? via fax? she has no idea if it ever got to them or not....


Online.

IME I sent in my complaint online and it took a while before I heard back. But they did reply.
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 02, 2012, 05:24:50 PM

Online.

IME I sent in my complaint online and it took a while before I heard back. But they did reply.
thnks.. do u remember where it is to complain online?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 02, 2012, 05:29:58 PM
thnks.. do u remember where it is to complain online?


http://www.swiss.com/web/EN/general/contacts/Pages/customer_service_form.aspx

If that doesn't work go to Swiss.com go to contact and click on the complaint section. Pretty straight forward.
Title: Re: Airline Compensation Master Thread
Post by: SuperFlyer on August 02, 2012, 05:44:33 PM
@ mnm: don't expect serious refunds.

In first I did not receive my meal and got 5000 miles of m&m (probably no relation to you), and for someone else I complained where they made a huge huge mistake, they gave a €100 voucher on name to be used in the year, excl by swiss online/phone.
My chavrusa got a blanket as a compensation sent to him...
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 02, 2012, 06:19:40 PM
@ mnm: don't expect serious refunds.

In first I did not receive my meal and got 5000 miles of m&m (probably no relation to you), and for someone else I complained where they made a huge huge mistake, they gave a €100 voucher on name to be used in the year, excl by swiss online/phone.
My chavrusa got a blanket as a compensation sent to him...
well they get 200$ automatically for the delayed luggage- as per swiss online site. anything else is just a bonus. and worth a shot- they were 5 pple.. who knows
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 02, 2012, 06:19:59 PM

http://www.swiss.com/web/EN/general/contacts/Pages/customer_service_form.aspx

If that doesn't work go to Swiss.com go to contact and click on the complaint section. Pretty straight forward.
thnks that worked...
Title: Re: Airline Compensation Master Thread
Post by: jack12 on August 03, 2012, 05:10:57 PM
thnks that worked...

IIRC, it took them a really long time to get back to me when I sent in a complaint
Title: Re: Airline Compensation Master Thread
Post by: jmansour on August 05, 2012, 08:00:14 AM
How long does it take UA to respond? I sent in a complaint about my business class seat which had a broken cusion about a month ago! Still havent heard back.
Title: Re: Airline Compensation Master Thread
Post by: MoisheP on August 09, 2012, 04:30:18 AM
Hello all!

I am posting this from ATH, after a nightmare flight on US Air from PHL. The gentleman sitting next to me complained that his seat was dirty and asked for a new seat. I was great full forthe empty seat next to me until I realized thatthe dirt he was speaking of was in fact human feces! By the time I realized we were airborne already, there was no available seat to switch to. The FA handed me some garbage bags and told me to cover it up, it stunk the entire flight. To top it off my seat wouldn't recline, basically a flight from hell. In case you didn't catch it the first time the adjacent seat had human feces all over.

I have never flown US Air before, therefore I would appreciate any advice regarding who to contact, what to ask for, any contat info I.e. email addresses. I have a few pictures as well.

Thank you in advance!
Title: Re: Airline Compensation Master Thread
Post by: milzz on August 09, 2012, 06:18:49 AM
How do I get compensation for a flight canceled due to mechanical issues? They are not being very nice about it!
Title: Re: Airline Compensation Master Thread
Post by: daganster on August 09, 2012, 08:13:14 AM
Hello all!

I am posting this from ATH, after a nightmare flight on US Air from PHL. The gentleman sitting next to me complained that his seat was dirty and asked for a new seat. I was great full forthe empty seat next to me until I realized thatthe dirt he was speaking of was in fact human feces! By the time I realized we were airborne already, there was no available seat to switch to. The FA handed me some garbage bags and told me to cover it up, it stunk the entire flight. To top it off my seat wouldn't recline, basically a flight from hell. In case you didn't catch it the first time the adjacent seat had human feces all over.

I have never flown US Air before, therefore I would appreciate any advice regarding who to contact, what to ask for, any contat info I.e. email addresses. I have a few pictures as well.

Thank you in advance!

That's by leaps and bounds the nastiest thing I've ever heard of someone experiencing on a plane. You should definitely email them a complaint with pics and see where that takes you; personally I think that you should demand a free flight at the  least!
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 09, 2012, 11:00:36 AM
That's by leaps and bounds the nastiest thing I've ever heard of someone experiencing on a plane. You should definitely email them a complaint with pics and see where that takes you; personally I think that you should demand a free flight at the  least!

+1, that's definitely got to rank up there...

You'll definitely receive some sort of compensation. Keep us posted.
Title: Re: Airline Compensation Master Thread
Post by: ChasingTheDime on August 09, 2012, 11:02:22 AM
Hello all!

I am posting this from ATH, after a nightmare flight on US Air from PHL. The gentleman sitting next to me complained that his seat was dirty and asked for a new seat. I was great full forthe empty seat next to me until I realized thatthe dirt he was speaking of was in fact human feces! By the time I realized we were airborne already, there was no available seat to switch to. The FA handed me some garbage bags and told me to cover it up, it stunk the entire flight. To top it off my seat wouldn't recline, basically a flight from hell. In case you didn't catch it the first time the adjacent seat had human feces all over.

I have never flown US Air before, therefore I would appreciate any advice regarding who to contact, what to ask for, any contat info I.e. email addresses. I have a few pictures as well.

Thank you in advance!

I would think this is something you can even threaten with a lawsuit unless you get fully compensated for the flight, ect.
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 09, 2012, 11:07:40 AM
I would think this is something you can even threaten with a lawsuit unless you get fully compensated for the flight, ect.

Here we go again  ::)
Title: Re: Airline Compensation Master Thread
Post by: Yossi. on August 09, 2012, 11:13:07 AM
I have a few pictures as well.
Spare us! ;D
Title: Re: Airline Compensation Master Thread
Post by: ChasingTheDime on August 09, 2012, 11:16:29 AM
Here we go again  ::)

i dont know

but when it crosses a line from just being dirty to being unsafe, i would expect there is a little more wiggle room
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 09, 2012, 11:21:22 AM
i dont know

but when it crosses a line from just being dirty to being unsafe, i would expect there is a little more wiggle room

^

And that's why this country is so trigger happy when it comes to lawsuits.
Title: Re: Airline Compensation Master Thread
Post by: ChasingTheDime on August 09, 2012, 11:24:42 AM
^

And that's why this country is so trigger happy when it comes to lawsuits.

never said its something i would do, just to use as more leverage for compensation

hell, if you have a friend/family who is a lawyer, have then make up a letter on fancy stationary for added effect  ::)
Title: Re: Airline Compensation Master Thread
Post by: Reb Moshe on August 09, 2012, 12:51:05 PM
Seems like they dont really clean the planes too often IME.
You can Contact them here https://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations

In my case there was gum all over the seat and my wife got it all over her and they gave $75 e-voucher.

he said he flew USAir. not AA
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on August 09, 2012, 01:10:11 PM
he said he flew USAir. not AA
woops! Deleted.
Title: Re: Airline Compensation Master Thread
Post by: MoisheP on August 13, 2012, 03:36:24 AM
+1, that's definitely got to rank up there...

You'll definitely receive some sort of compensation. Keep us posted.

I am back at ATH, I Haven't had time to contact the airline yet. When I checked in, I went to the ticketing desk and spoke to the US Air station head. Without even asking she upgraded me to Envoy. I had complained to her upon arrival of my "crappy" situation. She had gone to the plane, and was appalled by the conditions I had to endure for a 10 hour flight. She wrote a whole report on my record and urged me to contact the airline for further compensation.

I don't have a mileage account with US AIR, should I accept miles from them, or insist on a financial compensation? Is there anyway they will compensate me with United miles? How is their flight to TLV? If I get vouchers for free flights, is there any chance of them being in business?

I will keep you posted, and thanks for your help.
Title: Re: Airline Compensation Master Thread
Post by: PATTYPM83 on August 13, 2012, 02:21:05 PM
In Aug. 2011 I booked a return flight from Paris to Newark using United miles. (the entire trip was from June 30-July 11).  My return to the US was booked on a Lufthansa flight-dep. CDG at 2:00pm.  I needed the later time as I was making a connection from Biarritz, my earliest possible arrival time at CDG would have been 10:00am. On June 21, 2012 I called Lufthansa to try to make seat reservations and was told that my orginal flight had been cancelled(I later learned it was cancelled on November 17, 2011) and that I had been rebooked on a flight at 9:00 am in the morning. I WAS NEVER NOTIFIED ON THE CANCELLATION OR THE REBOOKING BY EITHER AIRLINE.  I explained that I was unable to make the flight and was told to call United to rebook. When I tried to rebook on later flights(but closer in time to my orginal flight), that had availability, I was denied.   I was told by my "customer service" rep that despite having availability on later flights that they would not rebook me on those flights  as there was no freq. flyer designated seats, therefore to get on a later flight on July 11 I would have had to  cancel, rebook  and pay $3000.00/person for a coach class ticket(the going rate on that day).   When I argued with her she explained to me that why should United give away a free seat on these flights when they could charge for the flight.  4 hours later my only recourse was to rebook the flight for the next day(at first they had availability then they did not finally after staying up until 2:00am in the morning I was able to find a flight) and then they had the nerve to charge me 150.00 change fee!
I filed numerous complaints with both Luft., United and DOT siting the fact that under the EC 261 I am entitled to compensation based upon their collective failure to notify me of the change.  Both airlines declined indicating since I had called I was notified.  The change cost us a day off from work without pay, plus hotel and meals not to mention the 150.00 change fee as well as transfer fees that I had already booked and paid for. United has offered to refund the 150.00 change fee but I already disputed that with my credit card.  Art 5 of the EC 261 is the provision that governs cancellation and notification. Under the "Whereas" provisions specifically section 12 it states, "The trouble and inconvenicence to passengers caused by cancellation of flights should be reduced.  This is achieved by inducing carriers to inform passengers of cancellations before the scheduled time....Air carriers should compensate passengers if they fail to do this."  Perhaps Im splitting hairs but  I am reading this to mean that airlines have an affirmative duty to notify passengers of cancellations, the duty is NOT on the passenger.  The fact that I called should not obviate the airlines responsibility to notify me....
Has anyone had a similar problem and has anyone ever been successful in enforcing this provision based upon the above facts.  I am thinking of taking both airlines to small claims as the compensations is the $$ equivalent of 600 Euro per person.  opinions???   Thanks.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 11:10:09 AM
I am back at ATH, I Haven't had time to contact the airline yet. When I checked in, I went to the ticketing desk and spoke to the US Air station head. Without even asking she upgraded me to Envoy. I had complained to her upon arrival of my "crappy" situation. She had gone to the plane, and was appalled by the conditions I had to endure for a 10 hour flight. She wrote a whole report on my record and urged me to contact the airline for further compensation.

I don't have a mileage account with US AIR, should I accept miles from them, or insist on a financial compensation? Is there anyway they will compensate me with United miles? How is their flight to TLV? If I get vouchers for free flights, is there any chance of them being in business?

I will keep you posted, and thanks for your help.

Here is a response I received from US Airways regarding the "crappy" flight I had PHL-ATH; The way I see it, they are brushing me off. Any advice?

"Thank you for contacting Customer Relations at US Airways. We appreciate this opportunity to respond to your concerns.

The Customer Relations Office responds on behalf of our Corporate Officers. Our office is not only empowered to respond to the needs and concerns of our customers on their behalf, but also shares those comments with the appropriate management teams. This method has proven very successful; in fact, many of our current policies, procedures, and positive changes are a direct result of customer feedback.

I’m sorry the seat next to you was not properly cleaned before the departure of your flight to Athens. Our passenger’s safety and comfort are important to US. I’ve shared your comments with our Inflight Service Department for internal review.

Based on your comments, we could have done a better job of assisting you, and I assure you the necessary steps will be taken to help prevent a recurrence. We know that you have many choices when it comes to traveling, and we thank you for choosing US Airways.

Sincerely,


Kevin Ung
Representative, Customer Relations
US Airways Corporate Office"

Title: Re: Airline Compensation Master Thread
Post by: Dan on August 15, 2012, 11:12:04 AM
Tweet, write an EECB and write to the Consumerist, they'll eat it up.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 11:13:44 AM
Here is a response I received from US Airways regarding the "crappy" flight I had PHL-ATH; The way I see it, they are brushing me off. Any advice?

"Thank you for contacting Customer Relations at US Airways. We appreciate this opportunity to respond to your concerns.

The Customer Relations Office responds on behalf of our Corporate Officers. Our office is not only empowered to respond to the needs and concerns of our customers on their behalf, but also shares those comments with the appropriate management teams. This method has proven very successful; in fact, many of our current policies, procedures, and positive changes are a direct result of customer feedback.

I’m sorry the seat next to you was not properly cleaned before the departure of your flight to Athens. Our passenger’s safety and comfort are important to US. I’ve shared your comments with our Inflight Service Department for internal review.

Based on your comments, we could have done a better job of assisting you, and I assure you the necessary steps will be taken to help prevent a recurrence. We know that you have many choices when it comes to traveling, and we thank you for choosing US Airways.

Sincerely,


Kevin Ung
Representative, Customer Relations
US Airways Corporate Office"



This is the email I sent to Kevin Parker, the CEO at US Air, I also sent this through their website comment/complain link.

"Dear Mr. Parker,

I flew on flight 758 from PHL-ATH on 8/8/2012. I was originally seated in seat 15A, there was a couple seated in front of me that wanted to switch seats to sit next to each other. Being that I was traveling alone I agreed. They said that one of the seats were dirty, however the window seat was clean. I sat on the clean seat and all was well until I started noticing a really bad smell from the empty seat next to me. I looked and realized that it was covered in human feces. I immediately notified the flight attendant, who told me that she was aware of it, and that she had  asked the ground crew to clean it before they departed but it did not get done. The crew knew that there was feces on the seat and they knowingly seated me next to it. Besides being extremely  unpleasant, it is a serious health risk. How was a plane able to take off with those conditions? One flight attendant offered me gloves and asked me to clean it!!!! That is absurd!!! They said there were no available seats to switch to, so they gave me a plastic bag to cover the seat. I spent 10 hours in hell, I was cringing and holding my nose the entire flight, I am still traumatized!!!! The crew knew about this. The crew knowingly allowed me to sit there. The crew offered me gloves and asked me to clean it. The crew refused to clean it during the flight. The crew refused to switch my seat. I am appalled at the level of service. I spoke to Valerie in Athens, she is the station manager. She went to the plane and saw the feces, she told me that it was so disgusting, and could not believe I had to suffer through that. I have several pictures as well that i can send if you would like. I would like to speak to someone with the authority  to discuss compensation with me. This is an urgent matter as I am extremely upset, and traumatized from my experience. Aside from this glaring issue, my seat wouldn't recline as the mechanism was broken, and the overhead light did not work. I felt as if I was in a third world prison being tortured for the duration of the flight. 

Regards,
Moshe"
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 11:16:12 AM
Tweet, write an EECB and write to the Consumerist, they'll eat it up.

I should Tweet what happened? I am trying to afford them the courtesy of solving this without airing their "dirty laundry".

Edit; I have prepared a EECB but thought I should first try the "normal" channels. i.e. going through the website complaint link. Does anyone have a contact at The Consumerist that I can get in touch with?

Should I threaten to Tweet, contact The Consumerist and other media outlets first, or just go ahead and do it? My thoughts are, once I let the cat out of the bag, they have no reason to compensate me. Thoughts?
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 15, 2012, 12:36:07 PM
Def a brush off. Unreal.
Title: Re: Airline Compensation Master Thread
Post by: AsherO on August 15, 2012, 12:37:18 PM
Def a brush off. Unreal.

Yup, USeless offers a cr@ppy (pun) customer experience.
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 15, 2012, 12:48:53 PM
1) Try to avoid using exclamation marks (especially 11 of them) in letters like that. It tends to detract from your argument rather than enhance it. Your facts are such that you don't need 'em anyway.

2) I would definitely not tweet or contact consumerist yet. I'd give them a chance to rectify it before then. I would, however, consider an EECB, at least to the office of the president.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 01:33:56 PM
1) Try to avoid using exclamation marks (especially 11 of them) in letters like that. It tends to detract from your argument rather than enhance it. Your facts are such that you don't need 'em anyway.

2) I would definitely not tweet or contact consumerist yet. I'd give them a chance to rectify it before then. I would, however, consider an EECB, at least to the office of the president.

I took your advice, removed 9 of the ! and sent off a EECB to a selection of the corporate officers including the CEO, various Presidents, VP's and executive officers.

I also included the "non"response I received from their complaint department.

What is the minimum I should demand as compensation?
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 15, 2012, 01:37:39 PM
Good question. I'd wait to see what they come back with before considering that.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 01:39:01 PM
Good question. I'd wait to see what they come back with before considering that.

Thank you for your thoughts/advice. I will keep you all posted.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 03:46:38 PM
On the phone with the presidents office now, they called in response to my email holding to see what they will offer as compensation. What is the minimum i should accept?
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 03:51:30 PM
They are saying the the upgrade on the return to business was compensation. I said at minimum I would require a refund for the ticket $1,300. They came back with an offer to refund the outbound portion, approx $550. Should I accept?

Dan? AJK? Anyone else? Thoughts?
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on August 15, 2012, 05:17:45 PM
They are saying the the upgrade on the return to business was compensation. I said at minimum I would require a refund for the ticket $1,300. They came back with an offer to refund the outbound portion, approx $550. Should I accept?

Dan? AJK? Anyone else? Thoughts?
Seems fair to me. Upgrade to envoy and money back. Maybe try to meet them in the middle ($900)
Title: Re: Airline Compensation Master Thread
Post by: AJK on August 15, 2012, 05:25:52 PM
What would you reasonably be happy with? Only you know that.

I would say anything more than a refund of that portion of the flight + upgrade to business on the way back (and maybe a little more) is gravy.
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on August 15, 2012, 05:59:05 PM
What would you reasonably be happy with? Only you know that.

I would say anything more than a refund of that portion of the flight + upgrade to business on the way back (and maybe a little more) is gravy.
My thoughts exactly, but then again this was a really bad situation
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 10:34:33 PM
My thoughts exactly, but then again this was a really bad situation
What would you reasonably be happy with? Only you know that.

I would say anything more than a refund of that portion of the flight + upgrade to business on the way back (and maybe a little more) is gravy.

I will be happy with 2 vouchers anywhere US Airways flies in Business Class. However I  don't beleive I will get that, and I don't have any sound logic to offer as to why I should receive 2 vouchers. The problem with a refund is that the ticket was booked and paid for by my company and I will have a hard time getting money back from them in the event of a credit back to their credit card.

Will they be able to refund my personal card if it wasn't paid for with that card? I can say I lost my credit card while traveling..........

I'm not sure what to do. I know they are willing to deal bec the COO's PA Called me, asked me to hold and conferred with her boss for a few minuets.

Should I threaten to take this to twitter, the economist and all over FT, DDF, TripAdvisor if they don't increase the offer? Or is that giving a finger asking for a hand, asking for too much?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 15, 2012, 10:51:11 PM
I will be happy with 2 vouchers anywhere US Airways flies in Business Class. However I  don't beleive I will get that, and I don't have any sound logic to offer as to why I should receive 2 vouchers. The problem with a refund is that the ticket was booked and paid for by my company and I will have a hard time getting money back from them in the event of a credit back to their credit card.

Will they be able to refund my personal card if it wasn't paid for with that card? I can say I lost my credit card while traveling..........

I'm not sure what to do. I know they are willing to deal bec the COO's PA Called me, asked me to hold and conferred with her boss for a few minuets.

Should I threaten to take this to twitter, the economist and all over FT, DDF, TripAdvisor if they don't increase the offer? Or is that giving a finger asking for a hand, asking for too much?


Can't they refund you the money by means of a Voucher?
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 15, 2012, 10:56:04 PM

Can't they refund you the money by means of a Voucher?

That would be a voucher not a refund. I would be committed to flying them in the future, and $1,300 voucher costs them a few hundred at worst, while a refund costs them the whole thing.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 15, 2012, 10:57:40 PM
That would be a voucher not a refund. I would be committed to flying them in the future, and $1,300 voucher costs them a few hundred at worst, while a refund costs them the whole thing.

While it may be preferable to getting the money back a voucher in the same amount isn't half bad if you ever plan to fly with them again and you're NOT going to see the refund if it's done back to the CC.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 15, 2012, 10:58:33 PM
If you can get them to give you a voucher for the full amount of $1,300 that would be a lot better than a refund of half!
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on August 15, 2012, 11:58:55 PM
what is a good number to call delta to complain?
Title: Re: Airline Compensation Master Thread
Post by: daganster on August 16, 2012, 12:22:22 AM
what is a good number to call delta to complain?
Email them https://www.delta.com/emailus/servlet/EmailUs?cmd=go
Title: Re: Airline Compensation Master Thread
Post by: daganster on August 16, 2012, 12:24:32 AM
I will be happy with 2 vouchers anywhere US Airways flies in Business Class. However I  don't beleive I will get that, and I don't have any sound logic to offer as to why I should receive 2 vouchers. The problem with a refund is that the ticket was booked and paid for by my company and I will have a hard time getting money back from them in the event of a credit back to their credit card.

Will they be able to refund my personal card if it wasn't paid for with that card? I can say I lost my credit card while traveling..........

I'm not sure what to do. I know they are willing to deal bec the COO's PA Called me, asked me to hold and conferred with her boss for a few minuets.

Should I threaten to take this to twitter, the economist and all over FT, DDF, TripAdvisor if they don't increase the offer? Or is that giving a finger asking for a hand, asking for too much?
You're not being greedy for asking for 2 vouchers. You should ask for a refund for the entire trip in airline credits, an upgrade on the return and at least 1 free ticket in business/first anywhere they fly as compensation and dont budge.
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on August 16, 2012, 01:15:41 AM
Email them https://www.delta.com/emailus/servlet/EmailUs?cmd=go
are they good with their responses?
Title: Re: Airline Compensation Master Thread
Post by: daganster on August 16, 2012, 08:21:01 AM
are they good with their responses?
Delta has compensated me fairly in the past in a few incidents.
Title: Re: Airline Compensation Master Thread
Post by: brytch on August 16, 2012, 09:01:55 AM
For the second time this month flew business with United and they didn't have my kosher meal. First time was from ICN to SFO and now from FRA - ORD..

First time they gave me an appreciation card which I couldn't get to work so I emailed them and got 10k miles. This time the appreciation card works offering me 7k or $150 voucher..

What do you think? fair?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 16, 2012, 09:05:17 AM
For the second time this month flew business with United and they didn't have my kosher meal. First time was from ICN to SFO and now from FRA - ORD..

First time they gave me an appreciation card which I couldn't get to work so I emailed them and got 10k miles. This time the appreciation card works offering me 7k or $150 voucher..

What do you think? fair?

Very fair IMHO.
Title: Re: Airline Compensation Master Thread
Post by: eliteflyer on August 16, 2012, 09:37:10 AM
For the second time this month flew business with United and they didn't have my kosher meal. First time was from ICN to SFO and now from FRA - ORD..

First time they gave me an appreciation card which I couldn't get to work so I emailed them and got 10k miles. This time the appreciation card works offering me 7k or $150 voucher..

What do you think? fair?
I just flew from ORD-AMS in BF. There was no kosher meal and the FA offered me an appreciation card which provided for a $50 e-cert or 10% off my next United flight. When I spoke to customer care to seek further compensation, they said that 'no special meal is offered on that flight, which is why there was no request for one." Oddly, my check-in reminder for  the flight which came by e-mail indeed said 'no special meal offered.'

Therefore, the agent told me that she could only offer 2,000 miles as a good-will gesture, but that no compensation was due because no special meal was meant to be offered. She said that if it would have been offered, she would have given me more points.  She said that it must be that ORD is not equipped with a "rabbi to bless the food" and therefore no special meal is offered. Pretty funny.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 16, 2012, 09:52:15 AM

Can't they refund you the money by means of a Voucher?

You're not being greedy for asking for 2 vouchers. You should ask for a refund for the entire trip in airline credits, an upgrade on the return and at least 1 free ticket in business/first anywhere they fly as compensation and dont budge.
You're not being greedy for asking for 2 vouchers. You should ask for a refund for the entire trip in airline credits, an upgrade on the return and at least 1 free ticket in business/first anywhere they fly as compensation and dont budge.

Will a US Airways issued voucher work across all Star Alliance? Or only on US Airways metal? I once received a voucher from Air France, it only worked on AF KLM and Delta.
Title: Re: Airline Compensation Master Thread
Post by: Dan on August 16, 2012, 09:59:21 AM
I just flew from ORD-AMS in BF. There was no kosher meal and the FA offered me an appreciation card which provided for a $50 e-cert or 10% off my next United flight. When I spoke to customer care to seek further compensation, they said that 'no special meal is offered on that flight, which is why there was no request for one." Oddly, my check-in reminder for  the flight which came by e-mail indeed said 'no special meal offered.'

Therefore, the agent told me that she could only offer 2,000 miles as a good-will gesture, but that no compensation was due because no special meal was meant to be offered. She said that if it would have been offered, she would have given me more points.  She said that it must be that ORD is not equipped with a "rabbi to bless the food" and therefore no special meal is offered. Pretty funny.
"Special meals are available on all international trans-Atlantic, trans-Pacific, intra-Asia and Micronesia flights. Special meals are also available on South American flights to Argentina and Brazil.


Special meals are available in premium cabins on flights with meal service between:

    New York (JFK) and San Francisco (SFO) or Los Angeles (LAX)
    Newark (EWR) and San Francisco (SFO) or Los Angeles (LAX)
    The continental U.S. and Hawaii"

https://www.united.com/web/en-US/content/travel/inflight/dining/special/default.aspx?camp=virtual_expert
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 16, 2012, 01:36:03 PM
You're not being greedy for asking for 2 vouchers. You should ask for a refund for the entire trip in airline credits, an upgrade on the return and at least 1 free ticket in business/first anywhere they fly as compensation and dont budge.

While it may be preferable to getting the money back a voucher in the same amount isn't half bad if you ever plan to fly with them again and you're NOT going to see the refund if it's done back to the CC.

They do not offer vouchers, the credit for the outbound flight would be a check, so that solves the credit card issue. I am waiting for the COO to finish his meeting and his assistant will get back to me with a better offer.
Title: Re: Airline Compensation Master Thread
Post by: eliteflyer on August 16, 2012, 02:50:30 PM
"Special meals are available on all international trans-Atlantic, trans-Pacific, intra-Asia and Micronesia flights. Special meals are also available on South American flights to Argentina and Brazil.


Special meals are available in premium cabins on flights with meal service between:

    New York (JFK) and San Francisco (SFO) or Los Angeles (LAX)
    Newark (EWR) and San Francisco (SFO) or Los Angeles (LAX)
    The continental U.S. and Hawaii"

https://www.united.com/web/en-US/content/travel/inflight/dining/special/default.aspx?camp=virtual_expert
I pointed this exact language out to the customer care rep who said that it must be mistaken and that the info in my check in reminder supersedes it. In fact, she chided me for expecting a kosher meal after seeing 'no special meal offered' in the flight status in the check in reminder. I told her that this language concerned me and I thus reconfirmed a kosher meal over the phone again before the flight. She finally retorted that even where they offer special meals, they are merely requests, and that I was not entitled to one, so I shouldn't be complaining. :o

I love the new UA   >:(
Title: Re: Airline Compensation Master Thread
Post by: MoYS on August 16, 2012, 04:30:04 PM
if theyre not going to give special meals - why advertise it - it doesnt help a companys pr  to get angry phone calls/emails ???

I love the new UA   >:(
+1
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 16, 2012, 07:22:14 PM
Final
Airline: US Airways
Flight: PHL-ATH
Class: Economy (paid)
Incident: "crappy" flight
Compensation Upgrade to Envoy on return ATH-PHL, and refund for outbound leg of $563. Total of $600 (cost of paid upgrade) +$563= $1,163

Perhaps we should all start flying  with one of these (http://www.woot.com/blog/post/bag-of-crap-8)
Title: Re: Airline Compensation Master Thread
Post by: MoYS on August 16, 2012, 08:28:31 PM
<off topic> but I am also the 99%  :(
with one of these (http://www.woot.com/blog/post/bag-of-crap-8)
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on August 16, 2012, 09:18:12 PM
Just flew Delta this past Sunday from JFK-LAS. Boarding pass says "Special Meal Requested". No meals were served (even non kosher). Shot them an email got 15,000 miles  (7,500x2 tickets) redeposited back into my account.
I'm sure I could do better - sent another letter - this time via US Mail. Will advise.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 16, 2012, 09:19:28 PM
Just flew Delta this past Sunday from JFK-LAS. Boarding pass says "Special Meal Requested". No meals were served (even non kosher). Shot them an email got 15,000 miles  (7,500x2 tickets) redeposited back into my account.
I'm sure I could do better - sent another letter - this time via US Mail. Will advise.

7,500 seems nice to me! Any status with them?
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on August 16, 2012, 09:36:33 PM
7,500 seems nice to me! Any status with them?
+1, seems a little greedy to ask for more
Title: Airline Compensation Master Thread
Post by: outinstyle on August 17, 2012, 08:11:28 AM
No status. The letter was mailed the same time as e-mail was sent.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on August 17, 2012, 08:44:51 AM
otal of $600 (cost of paid upgrade) +$563= $1,163
Leshitoschu, most times I fly I get a compensation of $600 plus. (comp upgrade - status)
I guess it makes you feel good when you see high numbers...
Title: Re: Airline Compensation Master Thread
Post by: Drago on August 17, 2012, 09:21:15 AM
Looking for advice. I flew biz class on Royal Jordanian from TLV to AMM to BKK. The food on the AMM to BKK segment was terrible. The snack was 4 months old and I threw it out after a bite. And the meal was 1.5 months old, and I ate a portion, and threw it out once the 'omelet' came.

Worth requesting something, or is that just the downside of kosher food?
(My 2.5 hr Cathay Pacific return leg had good food, and the El Al leg had great food, so it made me feel even more annoyed after returning.)
Title: Re: Airline Compensation Master Thread
Post by: Drago on August 17, 2012, 09:21:53 AM
Leshitoschu, most times I fly I get a compensation of $600 plus. (comp upgrade - status)
I guess it makes you feel good when you see high numbers...
How? You find s/t to complain about?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on August 17, 2012, 09:28:42 AM
You find s/t to complain about?
also + high status + ob +many over scenarios that happen.
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 17, 2012, 09:35:38 AM
Leshitoschu, most times I fly I get a compensation of $600 plus. (comp upgrade - status)
I guess it makes you feel good when you see high numbers...

For what I went through on that flight, I want to see as high a number as I can. Also, it was my first time flying business, and although not worth $600 to me personally, business was full and I can hope that they lost out on a customer willing to pay $600 for the upgrade, making my compensation a loss of $1,160 for the airline. I especially like the refund of $560 in cash (as opposed to a voucher for future travel). For me the upgrade to business was a pretty big "cherry on top".
Title: Re: Airline Compensation Master Thread
Post by: MosheP on August 17, 2012, 09:37:21 AM
also + high status + ob +many over scenarios that happen.

What is "ob"?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on August 17, 2012, 09:44:19 AM
What is "ob"?
overbooking.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 18, 2012, 10:21:50 PM
So need some advice here is my story. I was traveling with my wife and two others on friday from lga to dtw and they had a problem with the plane and had to use a smaller plane so they needed to find 12 people to bump.they couldn't find volunteers because they were offering crappy routings. Finally they offered is 500 in vouchers each and would pay for a cab to ewr and put off on united direct flight at 140. We said great we will take itit. they gave us a higher and we went to newark. When we checked in there we found out they put one of us on the 250 flight without telling us. The fourth person embed up getting on stand by on the earlier flight but it is unacceptable that they did that without telling us.

Who should we call or email and what should we ask for
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 19, 2012, 08:41:14 AM
No opinions?
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on August 19, 2012, 08:45:50 AM
No opinions?

Was your original ticket a United ticket?
Title: Re: Re: Airline Compensation Master Thread
Post by: myb821 on August 19, 2012, 08:51:35 AM
Was your original ticket a United ticket?
no we were all on AA
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: sky121 on August 19, 2012, 08:53:23 AM
no we were all on AA

Never dealt with them before in compensation matters. If there's a number on their site I'd try calling first just to save time from writing a letter. Call and see what they say. Personally I wouldn't expect too much as in the end they did make it on the correct flight.
Title: Re: Airline Compensation Master Thread
Post by: daganster on August 19, 2012, 09:10:50 AM
I've emailed AA in the past and twice got 10k miles back for each ticket with a legitimate complaint http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 19, 2012, 09:13:46 AM
I've emailed AA in the past and twice got 10k miles back for each ticket with a legitimate complaint http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
will try that thanks
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 19, 2012, 09:27:16 AM
did they respond relatively quickly
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on August 19, 2012, 11:05:12 AM
did they respond relatively quickly
AA usually takes 2-3 days to respond.
Title: Re: Airline Compensation Master Thread
Post by: CholentTheTraveler on August 19, 2012, 11:08:21 AM
I recently flew back to the US Air France and had some issues. Our bassinet fell off the wall with our daughter in it and tried to flag and call a flight attendant but to no avail. After 30 minutes I went to drag one and they asked me what the big deal is. We then arrived in the US(after changing planes) and our bag was missing and told since we live in the US no compensation would be paid as it is just our bad luck. Our stroller which we checked in at the boarding was lost and arrived a week later without any explanation or apology. It has been 5 days with no response from the airline.

Anyone know if we would receive anything or even a response and also when?
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on August 19, 2012, 11:21:58 AM
Delta
delayed luggage(with all my food), flight, lied to me about several things, airport looked like WWIII by boarding
responded with 2x$50 vouchers 24hrs later! (this was for a flight that cost me $75/each using vouchers previously issued ;D)+reimbursed food expenses
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on August 19, 2012, 11:40:00 AM
Delta
delayed luggage(with all my food), flight, lied to me about several things, airport looked like WWIII by boarding
responded with 2x$50 vouchers 24hrs later! (this was for a flight that cost me $75/each using vouchers previously issued ;D)+reimbursed food expenses

What route?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 19, 2012, 06:25:45 PM
What is the best way to contact United after a flight regarding a complaint?
Title: Re: Airline Compensation Master Thread
Post by: menachem on August 19, 2012, 06:31:37 PM
Airline: United
Flight: syd-jfk
Class: Economy (award ticket)
Incident: Not given the seats that were promised.
Compensation: 10k x2 passengers=20k miles
Title: Airline Compensation Master Thread
Post by: WhyAich on August 19, 2012, 07:54:29 PM
No opinions?

Guessing you were in an avios flight, got $500, pretty good so far :)
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 19, 2012, 07:55:27 PM
Guessing you were in an avios flight, got $500, pretty good so far :)
true but i had actually paid avios for first and went in eco. but regardless they told us the booked us all on same flight and then didnt.
Title: Re: Airline Compensation Master Thread
Post by: Drago on August 20, 2012, 03:05:19 AM
I recently flew back to the US Air France and had some issues. Our bassinet fell off the wall with our daughter in it and tried to flag and call a flight attendant but to no avail. After 30 minutes I went to drag one and they asked me what the big deal is.

Def go after it. Kid falling down in the crib they installed is/should be a big deal
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on August 20, 2012, 03:35:06 AM
Def go after it. Kid falling down in the crib they installed is/should be a big deal

Sorry, IMHO, you do not have to make a big deal just because something happened if nothing happened. He got bad service from the FA and lost luggage. You could try to use the bassinet fall for impact but intrinsically it is no big deal to you.
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 20, 2012, 09:33:36 AM
I plan on complaining to United, having flown in Intl biz and did not get kosher food and luggage was lost for 3 days. Should I email them (or call) and is there an amount compensation I should ask for? If yes what is realistic?

I have a use for miles or vouchers which are they more generous with?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 20, 2012, 09:34:55 AM
I plan on complaining to United, having flown in Intl biz and did not get kosher food and luggage was lost for 3 days. Should I email them (or call) and is there an amount compensation I should ask for? If yes what is realistic?

I have a use for miles or vouchers which are they more generous with?

I tend to think you get better responses when emailing but you could call first.

Did you get any sort of compensation for your luggage being delayed 3 days?
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on August 20, 2012, 09:36:03 AM
Is there any other way to use an AA e-voucher besides for paying for a flight?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 20, 2012, 09:58:07 AM
I tend to think you get better responses when emailing but you could call first.

Did you get any sort of compensation for your luggage being delayed 3 days?
We lost 2 bags but only got 75 USD since was under 1 name. As we were in a resort area there was no clothing to buy so we just ended up wearing the same clothing!

 Part of my complaint is that I told the check in agent that we have a tight connection to COPA and asked if it could be marked priority. We were on a partial biz ticket so had 3 bags at 70 lbs, which showed it was part of a biz ticket. She smirked at us and said how do you do think everyone flying coach will get their bags! In the end of course everyone flying coach did not get their bags.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 20, 2012, 09:59:16 AM
We lost 2 bags but only got 75 USD since was under 1 name. As we were in a resort area there was no clothing to buy so we just ended up wearing the same clothing!

 Part of my complaint is that I told the check in agent that we have a tight connection to COPA and asked if it could be marked priority. We were on a partial biz ticket so had 3 bags at 70 lbs, which showed it was part of a biz ticket. She smirked at us and said how do you do think everyone flying coach will get their bags! In the end of course everyone flying coach did not get their bags.

Got it. Well you could try calling and see what they have to offer you before writing a letter.
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on August 20, 2012, 10:16:11 AM
freind united called
delayed 10 hours
p. rico - ewr

10k or $250 e-ticket
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 20, 2012, 10:54:06 AM
freind united called
delayed 10 hours
p. rico - ewr

10k or $250 e-ticket

Reason for delay?

Title: Re: Airline Compensation Master Thread
Post by: eis517 on August 20, 2012, 02:28:47 PM
Airline: United
Flight: ewr-yyz
Class: Economy
Incident: Flight cancelled and customer service agents left desk. Then, wasnt given luggage back and luggage wasnt on my rebooked flight.
Compensation: $175 travel voucher and $50 gift card

My 835 PM flight was cancelled at about 1030. After waing in line for half hour, agents left. No new agents came. I was rebooked for a flight the next day after calling customer service. I went to collect my luggage and was told that I could not take it- that it would be on my flight the next day. Well, after being delayed another 3.5 hours the next day, my luggage wasnt there for me when I landed.

I emailed the CEO of United and a week later I got  a response from Customer Service appologizing and offering me a $175 travel voucher and a $50 American Express gift card to cover the clothing I had to buy.

I am pretty happy with it.
Title: Re: Airline Compensation Master Thread
Post by: AsherO on August 20, 2012, 03:43:07 PM
Airline: United
Flight: ewr-yyz
Class: Economy
Incident: Flight cancelled and customer service agents left desk. Then, wasnt given luggage back and luggage wasnt on my rebooked flight.
Compensation: $175 travel voucher and $50 gift card

My 835 PM flight was cancelled at about 1030. After waing in line for half hour, agents left. No new agents came. I was rebooked for a flight the next day after calling customer service. I went to collect my luggage and was told that I could not take it- that it would be on my flight the next day. Well, after being delayed another 3.5 hours the next day, my luggage wasnt there for me when I landed.

I emailed the CEO of United and a week later I got  a response from Customer Service appologizing and offering me a $175 travel voucher and a $50 American Express gift card to cover the clothing I had to buy.

I am pretty happy with it.

So you never ended up getting your luggage, or you got it 2 days late? $50 of clothes isn't much (the $150 was for your hassle, not to cover clothing).
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 20, 2012, 11:24:30 PM
what is the best email address to email United a complaint?
Title: Re: Airline Compensation Master Thread
Post by: CholentTheTraveler on August 20, 2012, 11:55:50 PM
Def go after it. Kid falling down in the crib they installed is/should be a big deal
Trying but still no response after  days(hoping due to the situation they are looking in). If no response is received soon should I call and follow up?
Title: Re: Airline Compensation Master Thread
Post by: Drago on August 21, 2012, 01:09:02 AM
Trying but still no response after  days(hoping due to the situation they are looking in). If no response is received soon should I call and follow up?
Try tweeting them.
Title: Re: Airline Compensation Master Thread
Post by: outinstyle on August 23, 2012, 07:19:46 PM
Here’s the scenario:
Last night (Weds night) my daughter (16) was already checked in to fly on United from ORD –LGA.
Flight gets delayed then canceled due to weather.
Luggage already left (???) & is already in LGA. (I thought luggage can’t fly without a pass??)

United tells her that the EARLIEST they can rebook is Friday AM (almost two days later). She calls me crying that she cannot stay in the airport two days without a change of clothes (her luggage was already gone) and wants me to rebook a new flight.
I find a non-refundable seat on AA for $400 and book it. It leaves 7:00 this AM (Thursday – one day earlier).
One hour later, I get a call that they were able to get her on a United flight at the same time but flying to EWR instead of LGA.
I call AA & am told “Sorry, none refundable”. HUCA, same answer.

Question #1:  Should I have told her to fly United & try getting some sort of compensation from AA (or AMEX) for the flight not taken? Or, should she have taken the AA flight – already paid for – and then try to get some compensation from United (it was weather related – not their fault).

Question #2: I decided that she should take the AA flight, since it leaves a bit earlier & goes to LGA vs EWR. The AA flt ended on leaving on time & the new United flight (which she was already checked in, but didn’t fly) was delayed again for a few hours. What now? Can I request some sort of compensation? Can I try to get some of my AA ticket compensated? Can I complain about the fact that the luggage left without her causing me to make a second trip to the airport (different airport then the new booked ticked) to pick up the luggage? Can I request some compensation for the overnight accommodations & food if the delay wasn’t their fault? What if anything should/can I request for best results?

Any input is appreciated!


Just received my reply today :-(



Dear Mr. :

Thank you for contacting United Airlines.

It appears that your daughter **** was travelling with a large group, on a group record, with the Group, with a group leader.

I understand your concerns regarding her baggage being transported on another flight to Newark, after the flight cancellation.  Please allow
me  to explain.   
 
All baggage clears several security checks prior to being boarded on our aircraft.  Positive bag matching and baggage security screening occurs at the original boarding airport.  Had there been a problem with the baggage, it would not have cleared the security checks and would not have been boarded on the aircraft at all.
 
Although it is not illegal for a customer to travel without her baggage, it is our goal to deliver every customer’s bag with the customer as a service standard as well as a safety measure.  I am sorry that we let you down.  In situations such as you described, due to the weather related event, the baggage was boarded on the Newark flight as an alternative destination and there was not enough time to remove it prior to departure once the customer was confirmed into LGA.  It was for this reason that the bag was transported without your daughter.   Please be assured United Airlines upholds the highest safety standards in the industry and we will always take appropriate measures to achieve this objective. 
 
We understand how frustrating it can be when travel plans are interrupted.  Our staff offered the best options under the circumstances. I regret we left you with an unfavorable impression of our service. 

When weather or Air Traffic Control causes the delay or cancellation of our flights, both situations that are beyond the control of any carrier, according to our Contract of Carriage, which you will find at United.com, we are not required to provide hotel, food vouchers or compensation.  As the cause of the delay was weather related, I must decline your request for compensation.
We appreciate your business and look forward to welcoming you on board a future United Airlines flight.


Regards,
 
Marc Mayka
Customer Care Manager
Title: Re: Airline Compensation Master Thread
Post by: al613 on August 23, 2012, 07:38:13 PM
Keep complaining, but write fresh email. Don't reply to what you got.  Email both onepass@coair.com and Customer.Relations@united.com. Keep emailing and asking for supervisor. Include AA receipt. Also, mail them a regular letter. Also fax them 605-343-0215. You have a good chance for compensation.

Just received my reply today :-(



Dear Mr. :

Thank you for contacting United Airlines.

It appears that your daughter **** was travelling with a large group, on a group record, with the Group, with a group leader.

I understand your concerns regarding her baggage being transported on another flight to Newark, after the flight cancellation.  Please allow
me  to explain.   
 
All baggage clears several security checks prior to being boarded on our aircraft.  Positive bag matching and baggage security screening occurs at the original boarding airport.  Had there been a problem with the baggage, it would not have cleared the security checks and would not have been boarded on the aircraft at all.
 
Although it is not illegal for a customer to travel without her baggage, it is our goal to deliver every customer’s bag with the customer as a service standard as well as a safety measure.  I am sorry that we let you down.  In situations such as you described, due to the weather related event, the baggage was boarded on the Newark flight as an alternative destination and there was not enough time to remove it prior to departure once the customer was confirmed into LGA.  It was for this reason that the bag was transported without your daughter.   Please be assured United Airlines upholds the highest safety standards in the industry and we will always take appropriate measures to achieve this objective. 
 
We understand how frustrating it can be when travel plans are interrupted.  Our staff offered the best options under the circumstances. I regret we left you with an unfavorable impression of our service. 

When weather or Air Traffic Control causes the delay or cancellation of our flights, both situations that are beyond the control of any carrier, according to our Contract of Carriage, which you will find at United.com, we are not required to provide hotel, food vouchers or compensation.  As the cause of the delay was weather related, I must decline your request for compensation.
We appreciate your business and look forward to welcoming you on board a future United Airlines flight.


Regards,
 
Marc Mayka
Customer Care Manager

Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 23, 2012, 10:14:25 PM
My sister flew Swiss Air from TLV-NYC in business via UA one way with her husband and 3 kids.
1 suitcase was left in TLV, and no kosher meals, and one of the seats were broken.
She actually got compensated around 270$ for her luggage (she bought things when she arrived and charged them) and a 500$ voucher for swiss.
I thought that was pretty nice!!
Q is- is the voucher transferable? (AKA sellable?)
Title: Re: Airline Compensation Master Thread
Post by: Mocha on August 23, 2012, 10:18:20 PM
My sister flew Swiss Air from TLV-NYC in business via UA one way with her husband and 3 kids.
1 suitcase was left in TLV, and no kosher meals, and one of the seats were broken.
She actually got compensated around 270$ for her luggage (she bought things when she arrived and charged them) and a 500$ voucher for swiss.
I thought that was pretty nice!!
Q is- is the voucher transferable? (AKA sellable?)
I think the answer is yes but not officially so be careful with how you play it. If they get a whiff that you were selling it they could void it.
Title: Re: Airline Compensation Master Thread
Post by: MnM1130 on August 23, 2012, 10:22:48 PM
I think the answer is yes but not officially so be careful with how you play it. If they get a whiff that you were selling it they could void it.
ok than.. thanks!
Title: Re: Airline Compensation Master Thread
Post by: joey89 on August 24, 2012, 03:24:31 AM
AA MIA-JFK 2 passengers
I booked the flight using vouchers and had a remaning balance of about $5. For whatever reason my CC was charged $30. I called after a couple hours they said they would issue a refund.
I then emailed customer relations, I ended up getting $200 in vouchers
Title: Re: Re: Airline Compensation Master Thread
Post by: outinstyle on August 24, 2012, 11:26:51 AM
+1, seems a little greedy to ask for more

Just received a reply from the written letter. This is above the 15,000 already received. Greedy or not, it worked.

........................

Further, as a gesture of apology for not receiving the meal you
requested, I have added 3,700 bonus miles to you and your family
member?s SkyMiles account.  Please allow three business days for the
miles to appear.Further, as a gesture of apology for not receiving the meal you
requested, I have added 3,700 bonus miles to you and your family
member?s SkyMiles account.  Please allow three business days for the
miles to appear.

Title: Airline Compensation Master Thread
Post by: outinstyle on August 24, 2012, 11:27:45 AM
Al613 -Thanks  I will try those routes.
Title: Re: Airline Compensation Master Thread
Post by: Shmelly on August 24, 2012, 12:50:23 PM
Airline: Delta
Flight: LGA-ATL
Class: Coach
Incident: Lost luggage
Compensation: $1325 after 6+ months of fighting. (Value was significantly less; I did not like on the forms, that's just what they compensated me with.)
Title: Re: Airline Compensation Master Thread
Post by: MLM on August 26, 2012, 11:51:56 PM
Airline: AA
JFK-LAX

I had 2 business class seats on AA 21 today JFK-LAX, I get a call that they will give me $400 per person voucher if I fly at 9 PM in Business. I gladly accept. Then at the airport they offer me $400 plus my miles back if I downgrade to coach. Took this as well. Especially considering that the plane was downgraded from a 762 to a 752 (22 seat Eisenhower Interior First) hardly worth more than my two exit row seats 9B, D
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on August 26, 2012, 11:53:48 PM
Airline: AA
JFK-LAX

I had 2 business class seats on AA 21 today JFK-LAX, I get a call that they will give me $400 per person voucher if I fly at 9 PM in Business. I gladly accept. Then at the airport they offer me $400 plus my miles back if I downgrade to coach. Took this as well. Especially considering that the plane was downgraded from a 762 to a 752 (22 seat Eisenhower Interior First) hardly worth more than my two exit row seats 9B, D

Awesome!! Getting paid to fly eh? :)
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on August 26, 2012, 11:56:42 PM
Airline: AA
JFK-LAX

I had 2 business class seats on AA 21 today JFK-LAX, I get a call that they will give me $400 per person voucher if I fly at 9 PM in Business. I gladly accept. Then at the airport they offer me $400 plus my miles back if I downgrade to coach. Took this as well. Especially considering that the plane was downgraded from a 762 to a 752 (22 seat Eisenhower Interior First) hardly worth more than my two exit row seats 9B, D
Cash or vouchers?
You got paid $800 to fly to la for no miles?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 27, 2012, 01:37:08 AM
Airline: AA
JFK-LAX

I had 2 business class seats on AA 21 today JFK-LAX, I get a call that they will give me $400 per person voucher if I fly at 9 PM in Business. I gladly accept. Then at the airport they offer me $400 plus my miles back if I downgrade to coach. Took this as well. Especially considering that the plane was downgraded from a 762 to a 752 (22 seat Eisenhower Interior First) hardly worth more than my two exit row seats 9B, D
I am impressed! Way to do it:)
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on August 27, 2012, 08:55:08 AM
Why would they have such a small plane flying JFK-LAX? Was it with a stop-over?
Title: Re: Airline Compensation Master Thread
Post by: Dan on August 27, 2012, 09:21:05 AM
Why would they have such a small plane flying JFK-LAX? Was it with a stop-over?
Are you joking? Tons of airlines fly 752s to Europe.
Title: Re: Airline Compensation Master Thread
Post by: CholentTheTraveler on August 27, 2012, 09:25:43 AM
Def go after it. Kid falling down in the crib they installed is/should be a big deal
Over two weeks now and even tried to tweet with no response. Guess the time has come to call?
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on August 27, 2012, 09:37:06 AM
Call.

Are you joking? Tons of airlines fly 752s to Europe.

I misunderstood, I thought that it was 22 seats on the plane, not just in first.  :-[

to a 752 (22 seat Eisenhower Interior First)
Title: Re: Airline Compensation Master Thread
Post by: hocker on August 28, 2012, 06:27:39 AM
Airline: BA
Flight: LHR-JFK
Class: Coach
Incident: AVOD didn't work.
Compensation: 10,000 Avios (5k posted twice)
Response Time: 11 days
Do you have any good email addresses or phone numbers for complaints?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on August 28, 2012, 12:56:10 PM
Do you have any good email addresses or phone numbers for complaints?
does it look like it?
Response Time: 11 days
Title: Re: Airline Compensation Master Thread
Post by: shmuelb on August 28, 2012, 04:00:23 PM
does it look like it?
that could mean the time it took for getting the compensation but they responded initially right away.
Title: Re: Airline Compensation Master Thread
Post by: eis517 on August 30, 2012, 02:17:47 PM
So you never ended up getting your luggage, or you got it 2 days late? $50 of clothes isn't much (the $150 was for your hassle, not to cover clothing).

No, I did get my luggage, but I had to buy some clothing ($20 of underwear and undershirts) till I got the luggage. I find that emailing the CEO, Jeff.smisek@united.com, works for me wehn I have trouble with United.
Title: Re: Airline Compensation Master Thread
Post by: JS69 on August 30, 2012, 04:16:10 PM
DL

SEA-JFK 8/26/12

Gate agents were a complete joke and never announced zones so people all boarded at once. Voiced my displeasure and was awarded 3K Skypesos
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on August 30, 2012, 05:00:26 PM
DL

SEA-JFK 8/26/12

Gate agents were a complete joke and never announced zones so people all boarded at once. Voiced my displeasure and was awarded 3K Skypesos

Not bad for such a complaint.
Title: Re: Re: Airline Compensation Master Thread
Post by: JS69 on August 30, 2012, 07:39:16 PM
Not bad for such a complaint.
I am Silver Elite so I am guessing that helped
Title: Re: Airline Compensation Master Thread
Post by: Ergel on August 30, 2012, 08:13:43 PM
AA 346
Ord-lga
August 16
Flight delayed two hours, diverted to jfk. When first notified of delay I called to try and get put on an earlier flight and agent said no can do because I was on an award ticket (sounded like this is why I got compensation, should've been allowed on other flight because it was irrop)
Compensation: 4 * 50 = $200 voucher (not bad for having used 7500 avios pp).annoying thing is they sent a paper voucher-is the only way to use it through calling up?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 30, 2012, 08:21:16 PM
AA 346
Ord-lga
August 16
Flight delayed two hours, diverted to jfk. When first notified of delay I called to try and get put on an earlier flight and agent said no can do because I was on an award ticket (sounded like this is why I got compensation, should've been allowed on other flight because it was irrop)
Compensation: 4 * 50 = $200 voucher (not bad for having used 7500 avios pp).annoying thing is they sent a paper voucher-is the only way to use it through calling up?
you have to call to book and then mail the voucher in
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on August 30, 2012, 08:29:33 PM
you have to call to book and then mail the voucher in
What a pain
Title: Re: Airline Compensation Master Thread
Post by: Cbs on September 01, 2012, 11:52:53 PM
i just remembered a story that happened to a few friends and I when we were traveling to Israel bout 4 years back.

i found on expedia a flight going from JFK-LHR on virgin atlantic - economy and connecting to Elal on business for $1150
anyway, i bought the ticket with a few others and all went well until we got to LHR and all their names were called out besides mine and one other. the Elal guy told them that since they didnt pay for the tix the correct price so they have to go to economy!
they told him it was online that way, and he said "if you dont move to economy you can stay here (london)!"
so they moved and i was comfortable in business :) .

the Question i have is: is that allowed in middle of a flight? obviously its too late now, but do you think they couldve got some compensation for that?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on September 01, 2012, 11:53:56 PM
i just remembered a story that happened to a few friends and I when we were traveling to Israel bout 4 years back.

i found on expedia a flight going from JFK-LHR on virgin atlantic - economy and connecting to Elal on business for $1150
anyway, i bought the ticket with a few others and all went well until we got to LHR and all their names were called out besides mine and one other. the Elal guy told them that since they didnt pay for the tix the correct price so they have to go to economy!
they told him it was online that way, and he said "if you dont move to economy you can stay here (london)!"
so they moved and i was comfortable in business :) .

the Question i have is: is that allowed in middle of a flight? obviously its too late now, but do you think they couldve got some compensation for that?
absolutely i would have fought with expedia they prob should have fought for a refund
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 01, 2012, 11:54:21 PM
i just remembered a story that happened to a few friends and I when we were traveling to Israel bout 4 years back.


the Question i have is: is that allowed in middle of a flight? obviously its too late now, but do you think they couldve got some compensation for that?

I would have DEF complained! Big time.
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on September 02, 2012, 12:21:25 AM
2 hour 53 min delay, on UA - awarded 10k per passenger
Title: Re: Airline Compensation Master Thread
Post by: bigworld on September 02, 2012, 01:42:53 AM
how long is the normal response time for United? (the email for compensation)
Its already 3 weeks since i emailed them, and when i called just now, they said it can only be done through email.
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 02, 2012, 09:21:09 AM
how long is the normal response time for United? (the email for compensation)
Its already 3 weeks since i emailed them, and when i called just now, they said it can only be done through email.
I would simply re email them and hope to get a response this time.
Title: Re: Airline Compensation Master Thread
Post by: bigworld on September 02, 2012, 01:38:45 PM
Did that already, no luck
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 02, 2012, 02:04:30 PM
Did that already, no luck
Wow! I have seen them taking a long time to respond, but from what I've seen if I email 2 or3 times 1 or 2 would get back to me.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 02, 2012, 07:23:22 PM
Airline: Delta
Flight: SLC-SMF
Class: Coach
Incident: Broken Arm Rest
Compensation: 5,000 Skymiles
Title: Re: Airline Compensation Master Thread
Post by: joey89 on September 02, 2012, 07:39:26 PM
YYZ-MIA
AA metal (purchased with Avios)
They didn't have any economy so I got a business class ticket. When I got to the airport AA tells me I don't have a ticket, so I called BA and they said my D.O.B. didn't register so they didn't process the ticket. after a couple minutes they issued the ticket. However due to the problem they didn't have a kosher meal for me. So I emailed BA (it took about five weeks to get a response)
Today I get an email from them apologizing and 10000 avios :)
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 02, 2012, 07:40:22 PM
YYZ-MIA
AA metal (purchased with Avios)
They didn't have any economy so I got a business class ticket. When I got to the airport AA tells me I don't have a ticket, so I called BA and they said my D.O.B. didn't register so they didn't process the ticket. after a couple minutes they issued the ticket. However due to the problem they didn't have a kosher meal for me. So I emailed BA (it took about five weeks to get a response)
Today I get an email from them apologizing and 10000 avios :)

Fun fun!
Title: Re: Airline Compensation Master Thread
Post by: joey89 on September 02, 2012, 07:50:32 PM
Fun fun!
Yup so I ended up paying what I originally wanted to, plus got two free bags, plus got to sit in business seat,
Title: Re: Airline Compensation Master Thread
Post by: andrew on September 03, 2012, 01:24:28 AM
2 hour 53 min delay, on UA - awarded 10k per passenger
How did you go about getting that?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on September 03, 2012, 09:33:05 AM
I used BA miles to fly on LAN in business. Our flight was scheduled to land in Lima and we had a connection an hour and 45 minutes later with a different airline. Flight arrived in Lima late and to add insult to injury our luggage arrived last. We missed our connection to this other airline. We ended up buying a ticket at the airport to get to our destination using LAN for 300 USD per person.

Think LAN will either compensate me for the first flight or maybe partially refund the second ticket they caused me to buy with them?
Title: Re: Re: Airline Compensation Master Thread
Post by: Ergel on September 03, 2012, 09:47:12 AM
I used BA miles to fly on LAN in business. Our flight was scheduled to land in Lima and we had a connection an hour and 45 minutes later with a different airline. Flight arrived in Lima late and to add insult to injury our luggage arrived last. We missed our connection to this other airline. We ended up buying a ticket at the airport to get to our destination using LAN for 300 USD per person.

Think LAN will either compensate me for the first flight or maybe partially refund the second ticket they caused me to buy with them?
That's the dangers of connecting on two separate tickets
Title: Re: Re: Airline Compensation Master Thread
Post by: Fan of Dan on September 03, 2012, 08:15:14 PM
That's the dangers of connecting on two separate tickets
Yup! Sometimes there is not much choice. Imagine being stranded in Lima Peru and buying a ticket on the spot at the airport!

I did dispute the second ticket as they should have let us board as we did not have luggage and arrived 45 min before the flight.
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: L'Chaim on September 04, 2012, 04:21:29 AM
Flight arrived in Lima late and to add insult to injury our luggage arrived last.


I did dispute the second ticket as they should have let us board as we did not have luggage and arrived 45 min before the flight.
???
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on September 04, 2012, 07:24:43 AM
How did you go about getting that?
i email customercare, told them i was delayed 3 hours dot regulation.... They replied it was only 2h 53m but out of concern and incovenience 10k
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: Fan of Dan on September 04, 2012, 02:17:39 PM
???
We checked a small suitcase with our food on the first flight as we wanted it to stay frozen, but it is small enough to be a carry on, which we would not have needed to check.
Title: Re: Re: Re: Re: Airline Compensation Master Thread
Post by: L'Chaim on September 04, 2012, 03:34:53 PM
We checked a small suitcase with our food on the first flight as we wanted it to stay frozen, but it is small enough to be a carry on, which we would not have needed to check.
Thanks for clarifying:)
Title: Re: Airline Compensation Master Thread
Post by: mclovin on September 04, 2012, 03:54:43 PM
i flew to israel last summer (a little more than a year ago) on a (CO) united award ticket. flew on lufthansa in first and all the TVs were down (at least in first) on one of the segments. (i stopped in germany). do i have a shot at getting something or is it to late. is there an official policy about this or something 
Title: Re: Airline Compensation Master Thread
Post by: Cbs on September 04, 2012, 06:52:10 PM
I bought 2 avios tickets from my account for my grandparents who are flying right now from CLE-LGA. The flight is delayed as of now 4+ hours and keeps moving higher. (Due to airport runway closed- weather)
I see some people here complained about delays and got points... so do I have a valid complaint here?
What should I tell them?  And can I get points as compensation if I send them an email in the name of the passengers complaining, since its my account that the Avios came from?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on September 04, 2012, 07:02:18 PM
I bought 2 avios tickets from my account for my grandparents who are flying right now from CLE-LGA. The flight is delayed as of now 4+ hours and keeps moving higher. (Due to airport runway closed- weather)
I see some people here complained about delays and got points... so do I have a valid complaint here?
What should I tell them?  And can I get points as compensation if I send them an email in the name of the passengers complaining, since its my account that the Avios came from?
usually u cant get compensation for delays due to weather
Title: Re: Airline Compensation Master Thread
Post by: al613 on September 04, 2012, 07:03:47 PM
usually u cant get compensation for delays due to weather
you still can try
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on September 04, 2012, 07:39:36 PM
IIRC after the merger UA stopped providing lodging for WXd 1Ks.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on September 04, 2012, 07:50:13 PM
you still can try
OK I just rebooked them for tomorrow. Best would be to email them or call?
Title: Re: Airline Compensation Master Thread
Post by: al613 on September 04, 2012, 08:03:39 PM
OK I just rebooked them for tomorrow. Best would be to email them or call?
Email. If they were rude, unhelpful etc. you have a better chance then just weather.
Title: Re: Airline Compensation Master Thread
Post by: bigworld on September 05, 2012, 03:21:38 PM
its been over 3 weeks since i emailed united. I finally got through to someone from that department, after being transferred a bunch of times-they said they are about 5 to 6 weeks behind due to the many emails theyve gotten, and they are know up to the end of july emails. so basically if you email a complaint now, expect an answer in about 5 weeks, unless you get lucky.
Title: Re: Airline Compensation Master Thread
Post by: mclovin on September 06, 2012, 01:07:51 AM
i flew to israel last summer (a little more than a year ago) on a (CO) united award ticket. flew on lufthansa in first and all the TVs were down (at least in first) on one of the segments. (i stopped in germany). do i have a shot at getting something or is it to late. is there an official policy about this or something
?
Title: Re: Airline Compensation Master Thread
Post by: manyh on September 09, 2012, 09:46:37 AM
Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines


It was Bru-JFK-YUL delayed for 2 hours

Should I give up??
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on September 09, 2012, 09:48:57 AM
Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines


It was Bru-JFK-YUL delayed for 2 hours

Should I give up??

Personally I would. Why were you delayed?
Title: Re: Airline Compensation Master Thread
Post by: manyh on September 09, 2012, 09:56:24 AM
Plane came in late
Title: Re: Airline Compensation Master Thread
Post by: al613 on September 13, 2012, 07:56:57 PM
just try again. doesn't hurt, but not a huge chance
Thank you for contacting Customer Relations. We welcome the opportunity to respond to your concerns.

Please accept my apology for the difficulty you encountered when you traveled with us. We certainly sympathize with your experience. No one enjoys having to wait, and we know the lengthy delay created problems and frustrations for all concerned. We also apologize that a bassinet was not available for your infant, they are available on a first come first serve basis and we are not able to guarantee one will be available.

While we can understand your request for compensation because you had to rush to make your next flight we are not in a position to offer compensation since you were able to make your flight. We reserve compensation for situations that cause a financial impact on our customers when we don't operate as scheduled within our control.

Mr. XXXX, we hope you can understand our business decision regarding this matter. We appreciate your business and promise the next time you travel we will do our best to get you to your destination on time.
Sincerely,

Customer Relations
American Airlines


It was Bru-JFK-YUL delayed for 2 hours

Should I give up??
Title: Re: Airline Compensation Master Thread
Post by: Drago on September 15, 2012, 03:43:27 PM
Looking for advice. I flew biz class on Royal Jordanian from TLV to AMM to BKK. The food on the AMM to BKK segment was terrible. The snack was 4 months old and I threw it out after a bite. And the meal was 1.5 months old, and I ate a portion, and threw it out once the 'omelet' came.

Worth requesting something, or is that just the downside of kosher food?
(My 2.5 hr Cathay Pacific return leg had good food, and the El Al leg had great food, so it made me feel even more annoyed after returning.)
In the end, AA gave a $900 voucher.
Now I need to find out if both of us can receive s/t, or if they included that in the compensation.

2 questions:
1) I assume the voucher is transferable. If so, is there any danger in selling it?
2) If I tell them I'm in Israel and AA doesn't have routes here, any chance they'll give me s/t that can be used easier?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 15, 2012, 08:41:45 PM
A $900 voucher for bad food? That's great!
Title: Re: Airline Compensation Master Thread
Post by: joey89 on September 15, 2012, 10:37:58 PM
A $900 voucher for bad food? That's great!
+1 you r lucky.
Title: Re: Airline Compensation Master Thread
Post by: Afight4ever on September 16, 2012, 12:10:05 AM
Airline: Aeroplan
Flight: AMS-ZRH-MIA
Class: Business
Incident: flight was not booked and needed to go AMS-FRA-IAD (IAD-MIA) cancelled weather and re-booked IAD-ATL-MIA
Compensation: 25,000 Aeroplan miles per passenger. (50,000) total and refund of paid taxes
Title: Re: Airline Compensation Master Thread
Post by: al613 on September 16, 2012, 12:12:26 AM
What means "flight was not booked"?
Airline: Aeroplan
Flight: AMS-ZRH-MIA
Class: Business
Incident: flight was not booked and needed to go AMS-FRA-IAD (IAD-MIA) cancelled weather and re-booked IAD-ATL-MIA
Compensation: 25,000 Aeroplan miles per passenger. (50,000) total and refund of paid taxes
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on September 16, 2012, 12:54:01 AM
What means "flight was not booked"?
or even a better question, what airline is Aeroplan?
Title: Re: Airline Compensation Master Thread
Post by: Smartypantz on September 16, 2012, 12:57:41 AM
I went on a group flight that was delayed 2 hours. It was on LOT Polish. They don't want to do anything because it was a group reservation. Any suggestions what to do?
Title: Re: Airline Compensation Master Thread
Post by: Drago on September 16, 2012, 02:51:34 AM
A $900 voucher for bad food? That's great!
And a few hrs of baggage delays.
Pretty good. Now I just need to sell it :)
Title: Re: Airline Compensation Master Thread
Post by: DrDanny on September 16, 2012, 04:40:10 AM
I'm looking to outsource my complaining I have one Lufthansa complaint- the food was spoiled and after expiration I have pictures and a
United complaint only one ksml for two passengers despite confirming multiple times including with the ticketing agent that I would get it (the stewardess told me its a known problem that if 2 passengers with the same Last name order a ksml on a 2 segment flight the system thinks it's for 2 segments but 1 passenger) plus a 20 hour baggage delay
And a Swiss air complaint only 1ksml (probably same reason as above)
all flights were booked with AC miles, took place in August and were either in j or f
You get 30% of whatever you get out of them
Title: Re: Airline Compensation Master Thread
Post by: mclovin on September 16, 2012, 10:24:46 AM
I'm looking to outsource my complaining I have one Lufthansa complaint- the food was spoiled and after expiration I have pictures and a
United complaint only one ksml for two passengers despite confirming multiple times including with the ticketing agent that I would get it (the stewardess told me its a known problem that if 2 passengers with the same Last name order a ksml on a 2 segment flight the system thinks it's for 2 segments but 1 passenger) plus a 20 hour baggage delay
And a Swiss air complaint only 1ksml (probably same reason as above)
all flights were booked with AC miles, took place in August and were either in j or f
You get 30% of whatever you get out of them
before you waste 30% did u try writing an email
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 16, 2012, 10:36:15 AM
before you waste 30% did u try writing an email

That's what he wants someone else to do.
Title: Re: Airline Compensation Master Thread
Post by: mclovin on September 16, 2012, 04:41:33 PM
That's what he wants someone else to do.
maybe he thinks they have to be hocked on the phone
Title: Re: Airline Compensation Master Thread
Post by: DrDanny on September 16, 2012, 05:10:17 PM
maybe he thinks they have to be hocked on the phone
no sky 121 is correct
Title: Re: Airline Compensation Master Thread
Post by: Afight4ever on September 18, 2012, 10:10:59 PM
What means "flight was not booked"?
Flight was booked AMS-IAD-MIA with LH but Aeroplan did not relay the message across when we changed it to AMS-ZRH-MIA with LX.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 19, 2012, 05:55:36 AM
Best time to complain about my flight AA just cancelled? On the phone right now? At the airport? Or later on through email etc?
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 19, 2012, 10:14:02 AM
Best time to complain about my flight AA just cancelled? On the phone right now? At the airport? Or later on through email etc?
Email
Title: Re: Airline Compensation Master Thread
Post by: dirah on September 19, 2012, 10:51:36 AM
Anyone have an email address?
Their online form is limited to 1500 characters.
Title: Re: Airline Compensation Master Thread
Post by: gswannabe on September 21, 2012, 09:11:35 AM
Airline: American (booked with avios)
Flight: SFO-JFK
Class: First
Incident: No kosher meal
Compensation: 10,000 AA miles
Title: Re: Airline Compensation Master Thread
Post by: Smartypantz on September 21, 2012, 09:59:27 AM
I went on a group flight that was delayed 2 hours. It was on LOT Polish. They don't want to do anything because it was a group reservation. Any suggestions what to do?
anyone have any ideas to get compensation??
Title: Re: Airline Compensation Master Thread
Post by: goodenglewood on September 21, 2012, 10:06:32 AM
anyone have any ideas to get compensation??
Just be happy they got you where you needed to go. Delays, especially a 2 hour one, are not uncommon. Just seems like you are trying to milk an empty cow :P
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on September 21, 2012, 10:32:23 AM
Airline: American (booked with avios)
Flight: SFO-JFK
Class: First
Incident: No kosher meal
Compensation: 10,000 AA miles

did you confirm a kosher meal b4 ur flight?
Title: Re: Airline Compensation Master Thread
Post by: Smartypantz on September 21, 2012, 10:51:43 AM
Just be happy they got you where you needed to go. Delays, especially a 2 hour one, are not uncommon. Just seems like you are trying to milk an empty cow :P

oh so I guess it was wishful thinking :( thanks!
Title: Re: Airline Compensation Master Thread
Post by: gswannabe on September 21, 2012, 12:43:44 PM
did you confirm a kosher meal b4 ur flight?
Yes
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on October 05, 2012, 12:06:19 AM
Airline: United
Flight: EWR - ASU
Class: coach (return biz)
Incident: Lost 2 suitcases for the first 2 days of my trip.

Compensation: Although both bags were under my name one was mine and one was my wife's. We each got a 300 dollar voucher.
This was in addition to a 100 cash we were given at the airport making it 700 dollars.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on October 05, 2012, 02:24:24 AM
Airline -delta
Flt,-- ath- jfk
class --biz
Incident-- video audio one side worked--- spilled wine on my jeans

gave me on the plane 15k  with a print out from hand held device -said on recpt-- 15k --my name and 4-6 weeks to post etc

sent e/m when arrived --gave me 15k said 4-5 days to post

fyi --- on first leg of trip video did not work either also awarded 15k

hope will get the 30k for 2nd leg
Title: Re: Airline Compensation Master Thread
Post by: Shmelly on October 09, 2012, 10:15:46 PM
Airline: American Eagle (BA award ticket)
Flight: LGA-CLE
Class: Coach
Incident: Multiple delays, gate changes, rude FA, several other issues
Compensation: $100 AA voucher

As I was with my wife and child, think I can request additional compensation for them as well?
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on October 09, 2012, 10:17:33 PM
Airline: American Eagle (BA award ticket)
Flight: LGA-CLE
Class: Coach
Incident: Multiple delays, gate changes, rude FA, several other issues
Compensation: $100 AA voucher

As I was with my wife and child, think I can request additional compensation for them as well?

Sure!
Title: Re: Airline Compensation Master Thread
Post by: dealvr on October 09, 2012, 10:18:17 PM
Airline: American Eagle (BA award ticket)
Flight: LGA-CLE
Class: Coach
Incident: Multiple delays, gate changes, rude FA, several other issues
Compensation: $100 AA voucher

As I was with my wife and child, think I can request additional compensation for them as well?
How did you request compensation? During travel or after? Email or call?
Title: Re: Airline Compensation Master Thread
Post by: Shmelly on October 09, 2012, 10:21:52 PM
Sure!
How would you go about submitting followup requests?
How did you request compensation? During travel or after? Email or call?
After, by email.

The odd thing is I submitted 2 separate complaints, one for the LGA-CLE segment and one for the CLE-LGA one (different, legit issues). I got confirmation emails about both, but both had the same reference # and I only got 1 response. I guess I'll have to submit again.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on October 09, 2012, 10:27:10 PM
How would you go about submitting followup requests?After, by email.


You COULD try calling. Sometimes they can help and save you the trouble. Did you submit the complaint under your name? Send the same complaint under your wifes name? And send one on behalf of your child? Was the child a paid seat?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on October 11, 2012, 03:32:07 PM
Airline: Jetblue (free ticket, from the mystery email codes.)
Flight: ROC-JFK
Class: Economy
Incident: Flight took off an hour after schedule.
Compensation: $75 voucher in the jb travel bank.
Title: Re: Airline Compensation Master Thread
Post by: shmooz on October 16, 2012, 10:48:12 AM
I would like to ask for UA compensation for a trip with family. Can I ask that any miles be deposited in my account since I paid for tickets or they dont do that? If they give me say 15k miles for each person, not as helpful as having them all in my account.
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on October 22, 2012, 05:03:40 PM
Anyone know how long it takes AA to respond for compensation?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on October 22, 2012, 05:05:21 PM
Anyone know how long it takes AA to respond for compensation?
i had to bother them on twitter untill i got a response
Title: Re: Airline Compensation Master Thread
Post by: JEWDA on October 22, 2012, 05:05:45 PM
i had to bother them on twitter untill i got a response
How do I do that?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on October 22, 2012, 05:07:00 PM
How do I do that?
tweet them
Title: Re: Airline Compensation Master Thread
Post by: YudiG on October 22, 2012, 05:11:07 PM
anyone get anything from lufthansa for no kosher meals?
Title: Re: Airline Compensation Master Thread
Post by: dirah on October 22, 2012, 06:24:41 PM
I have the following problem:
I booked award travel with AA, and then changed the booking to cut out a stopover and decrease travel time, and I obviously incurred service charges.
Due to mechanical issues, there was an unscheduled plane change and delays, resulting in worse travel times and connections than the original booking.
I emailed AA (through their website) asking to be refunded for the service charges, which was obviously spent to get a better option, not a worse one.
It is already 5 weeks, and they haven't responded.
Where do I go from here?
Thanks for any advice.
Title: Re: Airline Compensation Master Thread
Post by: efflpetzel on October 23, 2012, 12:56:46 AM
airline: continental
flight: lhr - ewr
class: economy
incident: didn't realize they use 757s on that route (which is absurd) took last flight of the day which was jammed, halfway through boarding stopped allowing hand luggage
compensation:$125 x 2
Title: Re: Re: Airline Compensation Master Thread
Post by: smurf on October 23, 2012, 01:10:59 AM
Airline: Jetblue (free ticket, from the mystery email codes.)
Flight: FLL-JFK
Class: Economy
Incident:IFE wasn't working
Compensation: $15x3 voucher in the jb travel bank.
Standard compensation
Title: Re: Airline Compensation Master Thread
Post by: Devorah on October 23, 2012, 01:16:00 AM
Airline: Jetblue (free ticket, from the mystery email codes.)
Flight: FLL-JFK
Class: Economy
Incident:IFE wasn't working
Compensation: $15x3 voucher in the jb travel bank.
Standard compensation

+1 same thing happened to me.
Title: Re: Airline Compensation Master Thread
Post by: YudiG on October 24, 2012, 02:07:29 PM
anyone get anything from lufthansa for no kosher meals?
bump
Title: Re: Airline Compensation Master Thread
Post by: ttcanada on October 24, 2012, 02:54:43 PM
i once didnt get kosher meal on luftansa.

they said" you didnt order it" i said "i did when i bought the ticket". they said " if you would have ordered it you would have your meal"

I then went from copenhagen to vancouver on sas, and they were great they waited to serve the meal until i finished davening. they even gave me a bottle of water to wash for bread( the said tap water wasnt good enough". big dif in service.
Title: Re: Airline Compensation Master Thread
Post by: dirah on October 24, 2012, 06:14:21 PM
I have the following problem:
I booked award travel with AA, and then changed the booking to cut out a stopover and decrease travel time, and I obviously incurred service charges.
Due to mechanical issues, there was an unscheduled plane change and delays, resulting in worse travel times and connections than the original booking.
I emailed AA (through their website) asking to be refunded for the service charges, which was obviously spent to get a better option, not a worse one.
It is already 5 weeks, and they haven't responded.
Where do I go from here?
  • Just email them again?
  • Contact the "higher-ups" at AA? [Who are they and what are their details?]
  • Dispute the service charges with CC (Chase)?
  • All of the above?
  • Something else?
Thanks for any advice.
I guess a post to DD was good enough :)
I just got a reply that although they don't offer refunds, but they will give me a $600 travel voucher instead.
Title: Re: Airline Compensation Master Thread
Post by: YudiG on October 26, 2012, 04:45:50 AM
Airline: Lufthansa
Flight: DTW-FRA
Class: Economy
Incident: I volunteered to get bumped off flight
Compensation: 600 euro (per pax)

Title: Re: Re: Airline Compensation Master Thread
Post by: Cbs on November 02, 2012, 05:04:19 AM
Airline: United
Flight: CLE-LAX
Class: First
Incident: didn't get a kosher meal
Compensation: 10,000 miles

Was a friends flight last week
Title: Re: Re: Airline Compensation Master Thread
Post by: Moishebatchy on November 02, 2012, 06:26:37 AM
Airline: United
Flight: EWR-TLV, TLV-EWR (Two one-ways, two passengers)
Class: BusinessFirst
Incident: Didn't get BF kosher meals, only economy
Compensation: Seeing as how due to some kind of glitch all 240k are still in the account, I think we'll accept that as compensation enough, and not poke a sleeping dragon in the eye. ;D
Title: Re: Re: Airline Compensation Master Thread
Post by: eis517 on November 02, 2012, 08:45:50 AM
Airline: United
Flight: EWR-TLV, TLV-EWR (Two one-ways, two passengers)
Class: BusinessFirst
Incident: Didn't get BF kosher meals, only economy
Compensation: Seeing as how due to some kind of glitch all 240k are still in the account, I think we'll accept that as compensation enough, and not poke a sleeping dragon in the eye. ;D

You got the flights for free? I believe that is what you are saying about the 240K points still being in your account.  thats awesome!
Title: Re: Re: Re: Airline Compensation Master Thread
Post by: sky121 on November 02, 2012, 08:50:19 AM
Airline: United
Flight: EWR-TLV, TLV-EWR (Two one-ways, two passengers)
Class: BusinessFirst
Incident: Didn't get BF kosher meals, only economy
Compensation: Seeing as how due to some kind of glitch all 240k are still in the account, I think we'll accept that as compensation enough, and not poke a sleeping dragon in the eye. ;D

Love when that happens! I had the some thing with a First Class ticket to TLV in the summer.  Was a whole delay etc...  but A FREE first class ticket was compensation enough. :)
Title: Re: Airline Compensation Master Thread
Post by: miles on November 02, 2012, 08:59:28 AM
Its happens a lot of times
Title: Re: Re: Airline Compensation Master Thread
Post by: Moishebatchy on November 02, 2012, 09:32:31 AM
You got the flights for free? I believe that is what you are saying about the 240K points still being in your account.  thats awesome!
Love when that happens! I had the some thing with a First Class ticket to TLV in the summer.  Was a whole delay etc...  but A FREE first class ticket was compensation enough. :)
Its happens a lot of times

TWO free tickets. Let's hope it sticks. :)
Title: Re: Airline Compensation Master Thread
Post by: YudiG on November 02, 2012, 09:52:04 AM
TWO free tickets. Let's hope it sticks. :)

if ur plat....book a random ressie for the future to lock up the miles so to speak and you can always redeposit for free...
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on November 03, 2012, 11:56:58 AM
if ur plat....book a random ressie for the future to lock up the miles so to speak and you can always redeposit for free...

...except that I'm not. :(
Title: Re: Airline Compensation Master Thread
Post by: YudiG on November 03, 2012, 12:40:40 PM
...except that I'm not. :(

oh well
Title: Re: Airline Compensation Master Thread
Post by: SGF on November 03, 2012, 09:44:16 PM
anyone get anything from lufthansa for no kosher meals?
Yes, 2 years ago, in flight they offered me either 2K miles or €25 duty free voucher.
I didn't think of emailing and getting more.
Title: Re: Airline Compensation Master Thread
Post by: dovy2 on November 04, 2012, 06:02:19 PM
can vouchers I get from airlines (i have el al/united/american) as compensation be sold to someone else?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on November 04, 2012, 07:30:56 PM
can vouchers I get from airlines (i have el al/united/american) as compensation be sold to someone else?

Legally no, otherwise use ur brains.. :) - and no AA on DDF.
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on November 08, 2012, 07:04:02 PM
Airline: American
Flight: SFO-JFK
Class: Business (award ticket)
Incident: No galaxy tablets was offered for the onboard entertainment on 767's.
Compensation: 5000 AA Miles
Title: Re: Airline Compensation Master Thread
Post by: dovy2 on November 19, 2012, 10:07:42 PM
and no AA on DDF.

what do you mean?
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on November 19, 2012, 10:08:31 PM
what do you mean?
Not allowed to barter AA Gift Cards here
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 19, 2012, 11:28:04 PM
Not allowed to barter AA Gift Cards here
Even in the goods for sale thread?
Why not?  What's so wrong?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on November 19, 2012, 11:30:10 PM
Even in the goods for sale thread?
Why not?  What's so wrong?

http://forums.dansdeals.com/index.php?topic=11324.msg225131#msg225131
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 19, 2012, 11:40:56 PM
http://forums.dansdeals.com/index.php?topic=11324.msg225131#msg225131
Thanks.
Now my questions are; A. Why is that?
B. How about the United gift cards?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on November 19, 2012, 11:44:31 PM
Thanks.
Now my questions are; A. Why is that?
B. How about the United gift cards?

A. Have the same question. B. There are more threads than i can count on ua gc's.
Title: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 20, 2012, 12:30:53 AM
So perhaps Dan, can you please answer, why no selling AA gift cards?
Title: Re: Airline Compensation Master Thread
Post by: DrDanny on November 20, 2012, 12:59:01 AM
So perhaps Dan, can you please answer, why no selling AA gift cards?
forums.dansdeals.com/index.php?topic=15406.0
Title: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 20, 2012, 08:45:25 PM
forums.dansdeals.com/index.php?topic=15406.0
Answer is unsatisfactory.  As you can see in this post (http://forums.dansdeals.com/index.php?topic=15406.msg239548#msg239548),
I received the subpoena email and actually called the lawyer for AA !
He said that people were sending emails that looked like they were from AA
and asking for info then signing in and stealing points
AA was trying to figure out how these crooks got the lists of AA mileage account holders
so they subpoenaed gmail and gmail forwarded it to all the users with the lawyers private
phone line address etc... it was a harassment tactic!
He said all they asked for was some of google's search algorithms to find how the guys hacked it

So you see that the whole "subpoena" was one big fraud, and בכלל להד"מ.

So again, back to my question: Why no selling AA gift cards?
TIA
Title: Re: Airline Compensation Master Thread
Post by: Cbs on November 20, 2012, 10:10:15 PM
What do y'all think I can get? My seat cushion was loose on United and kept shifting the whole flight. FA wouldn't let me move to open seat which was premium economy.
Title: Re: Airline Compensation Master Thread
Post by: daganster on November 20, 2012, 10:16:16 PM
What do y'all think I can get? My seat cushion was loose on United and kept shifting the whole flight. FA wouldn't let me move to open seat which was premium economy.
You should emphasize in your letter that it was a huge inconvenience, but what really bothered you was the fact that it all could have been avoided if the FA allowed to move to premium economy which makes a lot of sense under the circumstances. Give it a shot and let us know what happens.
Title: Re: Airline Compensation Master Thread
Post by: DrDanny on November 21, 2012, 02:37:04 AM
Answer is unsatisfactory.  As you can see in this post (http://forums.dansdeals.com/index.php?topic=15406.msg239548#msg239548),
So you see that the whole "subpoena" was one big fraud, and בכלל להד"מ.

So again, back to my question: Why no selling AA gift cards?
TIA
The rule was made before that post but after that thread was started
But if not another reason might be that AA actively looks for people selling miles so maybe we don't want to walk along the fence
Title: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 21, 2012, 06:23:25 AM
The rule was made before that post but after that thread was started
But if not another reason might be that AA actively looks for people selling miles so maybe we don't want to walk along the fence
What does selling miles have to do with gift cards?

Is there something not legit with selling gift cards? 
Isn't that a very legitimate business done by many many companies online (CardPool, PlasticJungle etc..)?
Title: Re: Airline Compensation Master Thread
Post by: Drago on November 21, 2012, 06:54:29 AM
$200 AA gc for having some seating and meal issues from TLV to ORD and back.

Now if I could only get rid of it and the $900 voucher they gave me as well.
Title: Re: Airline Compensation Master Thread
Post by: AsherO on November 21, 2012, 10:21:17 AM
Now if I could only get rid of it and the $900 voucher they gave me as well.

What about the voucher's terms makes it so difficult to redeem for someone else?
Title: Re: Airline Compensation Master Thread
Post by: Drago on November 21, 2012, 11:42:05 AM
What about the voucher's terms makes it so difficult to redeem for someone else?
I'd love to. Just got to find somebody who's looking for a discount.
Obviously, I wouldn't do that on DDF.
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 21, 2012, 01:11:41 PM
I'd love to. Just got to find somebody who's looking for a discount.
Obviously, I wouldn't do that on DDF.
Of course not ;D
Title: Re: Airline Compensation Master Thread
Post by: Dan on November 21, 2012, 01:16:22 PM
And yet people wonder where threads go  ::)
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 21, 2012, 01:33:51 PM
And yet people wonder where threads go  ::)
Easy, was a joke! :)

So, can you please elaborate as to the reason? The only thing my tiny brain can come up with, at the moment, would be that you have a contract with plasticjungle or something! ;D
Title: Re: Airline Compensation Master Thread
Post by: AsherO on November 21, 2012, 01:36:20 PM
Easy, was a joke! :)

So, can you please elaborate as to the reason? The only thing my tiny brain can come up with, at the moment, would be that you have a contract with plasticjungle or something! ;D

Posts like that attract subpoenas...
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 21, 2012, 01:44:22 PM
Posts like that attract subpoenas...
C'mon, for real?
I don't understand how anything spoken so far in this thread would have any even slight suspicion of illegal activity...

As I asked before, what's illegal about selling/buying gift cards?

Seems like I'm missing something here...
Title: Re: Airline Compensation Master Thread
Post by: Drago on November 21, 2012, 01:56:53 PM
C'mon, for real?
I don't understand how anything spoken so far in this thread would have any even slight suspicion of illegal activity...

As I asked before, what's illegal about selling/buying gift cards?

Seems like I'm missing something here...

AA has a long time relationship with the Italian mafia.
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 21, 2012, 02:07:47 PM
AA has a long time relationship with the Italian mafia.
ROFL!
Title: Re: Airline Compensation Master Thread
Post by: daganster on November 22, 2012, 10:02:04 AM
C'mon, for real?
I don't understand how anything spoken so far in this thread would have any even slight suspicion of illegal activity...

As I asked before, what's illegal about selling/buying gift cards?

Seems like I'm missing something here...
If people are deliberately avoiding your question or responding indirectly, shouldn't you have gotten the hint that maybe it shouldn't even be discussed?!?!
Title: Re: Re: Airline Compensation Master Thread
Post by: Galitzyaner on November 22, 2012, 01:48:29 PM
If people are deliberately avoiding your question or responding indirectly, shouldn't you have gotten the hint that maybe it shouldn't even be discussed?!?!
Persistence may perhaps deliver. 
Do I have anything to lose?  Only to gain (who knows, maybe I can change peoples minds :P ).
I find this whole thing mind-boggling.
Title: Re: Airline Compensation Master Thread
Post by: theeari on November 22, 2012, 10:22:51 PM
Anyone have the contact information for Cathay Pacific? I emailed  eservice@cathaypacific.com the customer service email I found online over a month ago and did not get a response.
Title: Re: Airline Compensation Master Thread
Post by: Smokey Joe Robinson on November 23, 2012, 12:51:33 AM
Airline: AA
Flight: JFK-LAX
Class: Business (Award Ticket)
Incident: GoGo Wifi was down entire flight, flight delayed for over an hour with everyone on board
Compensation: 5,000 miles or $50 Voucher
Title: Re: Airline Compensation Master Thread
Post by: daganster on November 23, 2012, 08:23:29 AM
Airline: AA
Flight: JFK-LAX
Class: Business (Award Ticket)
Incident: GoGo Wifi was down entire flight, flight delayed for over an hour with everyone on board
Compensation: 5,000 miles or $50 Voucher

What did you choose?
Title: Re: Airline Compensation Master Thread
Post by: Cbs on November 23, 2012, 03:39:33 PM
What do y'all think I can get? My seat cushion was loose on United and kept shifting the whole flight. FA wouldn't let me move to open seat which was premium economy.
how long does it take for united to answer?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on November 24, 2012, 08:04:33 PM
how long does it take for united to answer?
Between 3 months and 120 years
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on November 24, 2012, 10:28:57 PM
Between 3 months and 120 years

lol, IME over the past few months, it's been taking around 8-10 weeks to respond.
Title: Re: Airline Compensation Master Thread
Post by: daganster on November 25, 2012, 08:49:32 AM
how long does it take for united to answer?
I send a few complaints and I  have a faster response rate.
Title: Re: Airline Compensation Master Thread
Post by: yossi4k on November 25, 2012, 11:12:18 AM
My father in law flew to Israel using AA points on ELAL. Flight was scheduled for Thursday morning but when he got there they told him that his flight was cancelled and they put him on the flight leaving the night before :o They said they called his US cell phone and left vm.... He ended up purchasing a one-way for $1500 at the airport
Whats the best course of action for compensation? Elal or AA? Im thinking AA will be easier to get the points reimbursed...
Title: Re: Airline Compensation Master Thread
Post by: myb821 on November 25, 2012, 11:43:10 AM
I would fight with elal and is they don't refund I would dispute the charge
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on November 25, 2012, 02:00:45 PM
I would fight with elal and is they don't refund I would dispute the charge
+ get back the points from AA, which is not hard. Just call AAdvantage customer service.
Title: Re: Airline Compensation Master Thread
Post by: shmooz on November 25, 2012, 06:07:20 PM
Vouchers that you get from united for compensation, are they transferrable?
Title: Re: Airline Compensation Master Thread
Post by: shmooz on December 02, 2012, 03:54:57 PM
Vouchers that you get from united for compensation, are they transferrable?

anyone?
Title: Re: Airline Compensation Master Thread
Post by: al613 on December 02, 2012, 06:32:52 PM
anyone?
yes. no problem to use by anyone
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on December 02, 2012, 07:24:23 PM
Airline: Airtran
Flight: ATL-DEN
Class: Economy
Incident: Sent my luggage to DFW instead of DEN + Had to wait 24 hours for it to come to DEN.
Compensation: $50 voucher.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on December 02, 2012, 07:38:21 PM
Airline: Airtran
Flight: ATL-DEN
Class: Economy
Incident: Sent my luggage to DFW instead of DEN + Had to wait 24 hours for it to come to DEN.
Compensation: $50 voucher.

$50 ? Did you get money for necessities also? Or was that it? Seems pretty low to me.
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on December 03, 2012, 12:43:47 AM
$50 ? Did you get money for necessities also? Or was that it? Seems pretty low to me.

That was it. Was quite a few months ago, and never flew FL since.
Title: Re: Airline Compensation Master Thread
Post by: farmbochur on December 03, 2012, 02:10:00 PM
Airline: AA
Flight: CLE-LGA
Class: Coach (award ticket using BA Avios)
Incident: arm rest malfunction
Compensation: 5,000 miles

:D earned more miles for this trip then it cost me!
Title: Re: Airline Compensation Master Thread
Post by: farmbochur on December 03, 2012, 02:18:31 PM
Airline: SWA
Flight: MCI-MDW-LGA
Class: Coach
Incident: Luggage sent to EWR
Compensation: $100 voucher

I anticipated that my luggage would get lost because I was supposed to fly to EWR and volunteered to rush onto a plane LGA when the EWR flight was showing as oversold.  I opted to go to LGA because it was more convenient for me, but when my bags didn't show up, I was told that I'd have to get myself to EWR to collect them.  What a nuisance!  After several hours on hold and I finally reached a manager who confirmed that my bags would be delivered to me and was issued a $100 voucher.
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on December 03, 2012, 02:21:35 PM
Airline: LY
Flight: TLV-LHR
Class: Coach (cheap tic)
Incident: Waited on flight for 2 hours, then they canceled it.
rebooked pax direct TLV-EWR fir next day. Also gave 2 Taxi vouchers.

Compensation: Is it #hoggetstofat to ask?
Title: Re: Airline Compensation Master Thread
Post by: Cbs on December 03, 2012, 10:44:39 PM
What do y'all think I can get? My seat cushion was loose on United and kept shifting the whole flight. FA wouldn't let me move to open seat which was premium economy.
i got an answer today - but no attachment with voucher as they said theyd give.

Dear Mr. CBS,
 
Your e-mail dated November 20th has just arrived on my desk and I apologize for the delayed response.
 
Mr. CBS I am sorry that your request for Economy Plus was denied on your recent flight.  Please know that the Economy Plus section in our Economy cabins is primarily reserved for our Mileage Plus® elite customers and members of our Economy Plus Annual option program.  Any remaining inventory is then made available to other guests to purchase.
 
Thank you for calling to our attention your broken seat.  I understand your disappointment and apologize for any inconvenience or discomfort this caused you during your flight.  I have given your comments to our airplane maintenance staff to ensure the repair to this seat was made.
 
In appreciation for your feedback and patience, please enjoy the electronic travel certificate, which will be emailed to you under separate cover, on your next United Airlines flight. We hope your next experience with us earns a positive review.

 
Please give us an opportunity to provide you the service you expect from United Airlines.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on December 03, 2012, 10:45:46 PM
i got an answer today - but no attachment with voucher as they said theyd give.


 
In appreciation for your feedback and patience, please enjoy the electronic travel certificate, which will be emailed to you under separate cover, on your next United Airlines flight. We hope your next experience with us earns a positive review.

 
Please give us an opportunity to provide you the service you expect from United Airlines.[/i]
it says it will come in a separate email
Title: Re: Airline Compensation Master Thread
Post by: Cbs on December 03, 2012, 10:52:11 PM
it says it will come in a separate email
i meant i didnt get another email from them (yet) .
what do u think itll be?
Title: Re: Airline Compensation Master Thread
Post by: al613 on December 03, 2012, 10:53:23 PM
i meant i didnt get another email from them (yet) .
what do u think itll be?
you will get a voucher in email within 2-3 days
Title: Re: Airline Compensation Master Thread
Post by: Dan on December 04, 2012, 12:47:35 AM
i meant i didnt get another email from them (yet) .
what do u think itll be?
$50-$100.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on December 04, 2012, 06:53:30 PM
$50-$100.
it is!
Title: Re: Re: Airline Compensation Master Thread
Post by: sky121 on December 04, 2012, 06:54:20 PM
it is!


Details?
Title: Re: Re: Airline Compensation Master Thread
Post by: Cbs on December 04, 2012, 07:00:08 PM

Details?

An Electronic Travel Certificate has been issued to CBS (Mileage Plus U*******) valid towards the purchase of one electronic airline ticket, where eligible, on United up to $50.00.
Redemption information - Total Value: $50.00  Promotion Code: ******  PIN Code: *******  Issued Date: 12/3/2012  Expiration Date: 12/3/2013  Original Ticket Number: ****************

The reference for this item is: *******


CERTIFICATE TERMS AND CONDITIONS
UA REF:
1) To redeem go to United.com or call United Airlines Reservations             800-864-8331    or visit a United Ticket Office. There is no fee to book and redeem at United.com. Please note, there will be a ticketing service fee if you redeem at United Reservations, or a United ticketing facility.  Fees vary, starting at $15, and are subject to change without notice.  Certificates may not be redeemed through a Travel Agency.
2) You may view certificate details at United.com by clicking on Deals and Offers, Promotional Programs and enter Promotion code and PIN in the offer code box.
3) The certificate may be redeemed for credit up to its face amount only towards the purchase of an electronic airline ticket(s), where eligible, from United. The Promotion Code and PIN must be presented at time of ticket purchase and expire one year from original date of issue.
4) The certificate will not be honored in connection with prepaid tickets, tour packages or the purchase of non-transportation documents or items such as excess baggage charges, pet charges, MileagePlus Rewards, fee-waived tickets etc.
5) If the face amount of this certificate exceeds the cost of the ticket for which it is surrendered, any residual amount will be applied to the same PIN for use toward another ticket until either the original issued amount is depleted or the expiration date has been reached. This certificate cannot be combined with other travel certificates with promotion code TCVA or other travel certificates that represent a form of payment.
6) This certificate is not transferable and may not be sold or bartered.  However, the original recipient of this certificate may arrange travel for another person if done without selling or bartering this certificate.  Any sale or barter transaction involving this certificate, or any offer to sell or enter into such a transaction, shall render this certificate full VOID and thereupon this certificate shall no longer be redeemable by any person, including the original recipient.
7) Positive identification may be required when using this certificate toward the purchase of a ticket. United is not liable for loss, theft or use of this certificate receipt by a person other than the original recipient.
8 ) Travel permitted on flights operated by United and United Express. Certain codeshare flights may be valid for redemption.
9) United's Contract of Carriage applies to all travel on United Airlines and United Express.
Title: Re: Airline Compensation Master Thread
Post by: Dan on December 04, 2012, 11:41:33 PM
it is!
Yup. Probably would have been $75 or $100 if you were elite.
Title: Re: Airline Compensation Master Thread
Post by: al613 on December 04, 2012, 11:56:18 PM
Yup. Probably would have been $75 or $100 if you were elite.

recently received $100-$150-$200 in gold and 1k accounts. Depends if elite, if its international flight and what happened. good thing they give 1 cert. per each passenger on itinerary using elite level of a person who complains. So, if there are 4 people without status and one 1k, you can get 5 x $150-$200.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on December 05, 2012, 12:26:58 AM
Yup. Probably would have been $75 or $100 if you were elite.
its too bad i didnt status match it before i flew to 1k (not that i wouldve got business upgrade, since it was jammed packed flight) . i plan on doing it soon.
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on December 09, 2012, 11:23:00 PM
Airline: Jetblue
Flight: JFK-OAK
Class: Economy
Incident: Entertainment system failure, and seat didn't recline good.
Compensation: $25 Credit.
Title: Re: Airline Compensation Master Thread
Post by: mochada on December 23, 2012, 12:37:35 PM
Airline: United
Flight: EWR- LAX
Class: Economy (Saver award)
Incident: Wife and I volunteered to get bumped off flight to flight a few hours later
Compensation: $700 per passenger, Y class which got upgraded to First
Title: Re: Airline Compensation Master Thread
Post by: AJK on December 23, 2012, 01:11:59 PM
Airline: United
Flight: EWR- LAX
Class: Economy (Saver award)
Incident: Wife and I volunteered to get bumped off flight to flight a few hours later
Compensation: $700 per passenger, Y class which got upgraded to First

Cha-ching.
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on December 23, 2012, 01:21:16 PM
Airline: LY
Flight: TLV-LHR
Class: Coach (cheap tic)
Incident: Waited on flight for 2 hours, then they canceled it.
rebooked pax direct TLV-EWR fir next day. Also gave 2 Taxi vouchers.

Compensation: Is it #hoggetstofat to ask?
The request:

My flight was canceled. I missed an entire day of work. Everything was thrown off schedule. Additionally,
1) I was given a voucher for a taxi, and they did not accept it, I had to pay out of my pocket. In the airport they said to send you an email, and you will refund it.
2) The full NIS refund, for myself, and my wife, as is Israeli law. As I was flying TLV-LHR-EWR, which is 9151 km.
Thank you,

THE REPLY

Dear Mrs. yeki89,

I am writing to you in regards to a delay in the departure of your EL AL flight from Tel Aviv to London on December 2, 2012.
At time there are circumstances that surround the travel industry that our out of our control. Please understand that technical problems do arise from time to time but given the alternative, I’m sure you would agree that it is far better to address the issues rather than allow the flight to take off. Under these circumstances, EL AL is not operating under normal conditions and we ask that our passengers exercise some patience while we correct any technical issues that involve a particular flight in order to ensure a safe passage to their onward destination. Airlines cannot be held responsible for delays of any nature, technical or otherwise, pursuant to the Montreal Convention. May I call your attention to our website (

www.elal.com ), upon which you will find the "Conditions of Contract". Please see clause Number nine, which clearly states: "Times shown in timetables or elsewhere are not guaranteed and form no part of this contract". As EL AL took all reasonable measures available to avoid the delay on your flight, it cannot be held liable for your delay pursuant to the Montreal Convention. Moreover, it does not permit recovery for damages resulting solely from inconvenience. EL AL works very hard to adhere to pre-determined schedules. As we hope you can understand, this is not always possible.  Should you have incurred out of pocket expenses (meals, transportation,) please forward me any receipts so we can reimburse you.
The incident has been brought to the attention of El Al management who meet each week to discuss customer complaints and make improvements. I assure you that they will do their utmost to correct the shortfall of our service.

I very much hope that you will give us the opportunity to prove to you and your family that your recent experience is not characteristic of this company, by welcoming you on board a future EL AL flight, which I am sure will meet with your total satisfaction.

Sincerely,

Nubia Ramos

Customer Relations, USA

Fax: 212-852-0793

Customerrelations@elalusa.com
Title: Re: Airline Compensation Master Thread
Post by: mochada on December 23, 2012, 01:22:02 PM
Cha-ching.

+1 ;-) ...just gotta have da charm!
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on December 27, 2012, 07:17:49 PM
Airline: American Eagle.
Flight: LGA-DTW.
Class: Economy.
Incident: No water or wipe cloths at the lavatory.
Compensation: $50 Voucher.
Title: Re: Airline Compensation Master Thread
Post by: PETERP on December 28, 2012, 08:06:00 AM
Hey guys ,
On a paid *A flight , I put my hand in the magazine pocket in the seatback of the next row, and noticed 10 minutes later blood on my hand . There was a sharp object there , that was not removed by the cleanup crew.

Reported it to FA who filled out a report and  even asked the  passenger seated across from me to be a witness .

What should I write them , either demanding, requesting some type of consideration or just Email them as to what happened , and see how they respond ?
Thanks

P.S. I bought this ticket using UA.COM when i saw price versus miles  I paid for it . Make my chances any better ?
Title: Re: Airline Compensation Master Thread
Post by: mochada on December 28, 2012, 11:48:40 AM
Airline: United
Flight: LAX- SFO
Class: Economy
Incident: Was emailed to ask about flexibility
Compensation: $200 per passenger to take a flight one hour earlier (I only paid $80/ticket)
Title: Re: Airline Compensation Master Thread
Post by: Ergel on December 28, 2012, 03:40:41 PM
Cash or voucher?
Title: Re: Airline Compensation Master Thread
Post by: PETERP on December 29, 2012, 06:04:08 AM
Hey guys ,
On a paid *A flight , I put my hand in the magazine pocket in the seatback of the next row, and noticed 10 minutes later blood on my hand . There was a sharp object there , that was not removed by the cleanup crew.

Reported it to FA who filled out a report and  even asked the  passenger seated across from me to be a witness .

What should I write them , either demanding, requesting some type of consideration or just Email them as to what happened , and see how they respond ?
Thanks

P.S. I bought this ticket using UA.COM when i saw price versus miles  I paid for it . Make my chances any better ?

Bump  :)
Title: Re: Airline Compensation Master Thread
Post by: efflpetzel on December 31, 2012, 04:08:39 PM
i was on a ba flight from jfk to lhr & was served a frozen kosher meal that was two weeks after the sell by date, i wrote to them & this is the email they sent in response;
dear efflpetzel,
Thank you for your email.  My apologies on the delay in response to your concerns.
I am so sorry you did not enjoy your meal on your British Airways flight.  The food we serve on our flights is an important aspect of the British Airways service - which is exactly why we offer advance booking for special meals.  I do apologize for letting you down this time.  I am sending your comments to our catering team - I know they will share my concern. 
We take pride in our standards of service, and this certainly includes courteous and helpful staff.   I understand the concerns of our cabin crew for the safety of all our passengers including your infant, but the manner in which this subject was handled does not appear to be acceptable.  Due to the behavior you describe a report has gone straight to the line manager of the cabin crew in question.
By way of an apology and as a gesture of goodwill I have added 5,000 Avios to your Blue Executive Club account.  Please accept them with my compliments.  Subject to availability, you can put your Avios towards future bookings, or use them to upgrade your travel class when you fly with us again.  For further information, please visit ba.com/executiveclub.
Although we can not change your experience we hope you will accept our apology and allow us to welcome you on a British Airways flight in the near future.
Sincerely
Steve Demeter
British Airways Customer Relations;

the question is should i accept it or should i ask for more as it was a family of three?
Title: Re: Airline Compensation Master Thread
Post by: ChAiM'l on December 31, 2012, 04:14:11 PM
There seems to be a different issue that they were addressing here as well. Something about your infant?
Title: Re: Airline Compensation Master Thread
Post by: AJK on December 31, 2012, 04:23:26 PM
There seems to be a different issue that they were addressing here as well. Something about your infant?

Or it's just a canned response that didn't get edited for this particular response.
Title: Re: Re: Airline Compensation Master Thread
Post by: ChAiM'l on December 31, 2012, 04:26:04 PM
Or it's just a canned response that didn't get edited for this particular response.

Doesn't sound like a canned response.
Title: Re: Re: Airline Compensation Master Thread
Post by: AJK on December 31, 2012, 04:28:10 PM
Doesn't sound like a canned response.

Except for the bit about the baby, it could be the response for any food related complaint.

But OP may in fact have mentioned his kid...
Title: Re: Airline Compensation Master Thread
Post by: mmermss on December 31, 2012, 04:34:23 PM

the question is should i accept it or should i ask for more as it was a family of three?
I dont see why it would hurt to ask...It's not like theyre going to take those points away for being too greedy.  I always ask for more if i'm not satisfied with the reply they give me...
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on December 31, 2012, 07:31:27 PM
I dont see why it would hurt to ask...It's not like theyre going to take those points away for being too greedy.  I always ask for more if i'm not satisfied with the reply they give me...

They will usually give u for all of them, if u mention it, but they will put in separate account prob.
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on January 01, 2013, 07:49:44 AM
i was on a ba flight from jfk to lhr & was served a frozen kosher meal that was two weeks after the sell by date, i wrote to them & this is the email they sent in response;
dear efflpetzel,
Thank you for your email.  My apologies on the delay in response to your concerns.
I am so sorry you did not enjoy your meal on your British Airways flight.  The food we serve on our flights is an important aspect of the British Airways service - which is exactly why we offer advance booking for special meals.  I do apologize for letting you down this time.  I am sending your comments to our catering team - I know they will share my concern. 
We take pride in our standards of service, and this certainly includes courteous and helpful staff.   I understand the concerns of our cabin crew for the safety of all our passengers including your infant, but the manner in which this subject was handled does not appear to be acceptable.  Due to the behavior you describe a report has gone straight to the line manager of the cabin crew in question.
By way of an apology and as a gesture of goodwill I have added 5,000 Avios to your Blue Executive Club account.  Please accept them with my compliments.  Subject to availability, you can put your Avios towards future bookings, or use them to upgrade your travel class when you fly with us again.  For further information, please visit ba.com/executiveclub.
Although we can not change your experience we hope you will accept our apology and allow us to welcome you on a British Airways flight in the near future.
Sincerely
Steve Demeter
British Airways Customer Relations;

the question is should i accept it or should i ask for more as it was a family of three?
What do u mean if to accept it? u got it they wont give something in exchange cuz u dont like it
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on January 01, 2013, 07:50:58 AM
What it the lately experience with swiss? sent them a letter a few weeks ago and no respond yet
Title: Re: Airline Compensation Master Thread
Post by: gunit770 on January 20, 2013, 05:49:04 PM
Airline: Brussels (United Award)
Flight: BRU-JFK
Class: b.Business
Incident: Was told I could only take one check in bag per person and had to pack my second bag all into my first to avoid charges.
Compensation: 5000 MileagePlus miles
Title: Re: Airline Compensation Master Thread
Post by: U-no-me! on January 20, 2013, 05:55:03 PM
Airline: Brussels (United Award)
Flight: BRU-JFK
Class: b.Business
Incident: Was told I could only take one check in bag per person and had to pack my second bag all into my first to avoid charges.
Compensation: 5000 MileagePlus miles

So what exactly was the incident?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on January 20, 2013, 07:00:51 PM
So what exactly was the incident?
he explained.
Title: Re: Airline Compensation Master Thread
Post by: gunit770 on January 21, 2013, 04:14:11 PM
So what exactly was the incident?

United allows two bags on business. As does Brussels. Since their computer showed only one bag allowed they couldn't go around it.
Title: Re: Airline Compensation Master Thread
Post by: mclovin on January 30, 2013, 03:40:18 PM
my sister is in florida and her flight (american airlines) back to ny tonight was cancelled due to weather. any way she can get hotel vouchers from them?
Title: Re: Airline Compensation Master Thread
Post by: mclovin on January 30, 2013, 08:03:50 PM
my sister is in florida and her flight (american airlines) back to ny tonight was cancelled due to weather. any way she can get hotel vouchers from them?
story gets better. her flight wasnt actually cancelled but for some reason when she called up they told her it is and put her on flight next day. she found out to late to do anything about it
Title: Re: Airline Compensation Master Thread
Post by: AsherO on January 31, 2013, 03:48:06 AM
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles + check from Delta for $806 (original ticket as $590 glitch fare), nice!

Compensation email made reference to entitlements under some Israeli aviation law.
Title: Re: Airline Compensation Master Thread
Post by: yare on January 31, 2013, 03:51:12 AM
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles

Seems like the standard offer (what people get when they don't receive their KSML) and pax should be asking for more. What do you think is reasonable?
why was the flight delayed 16 hours?   deltas fault?    it could be the pax is entitled to some real compensation as per israels aviation law

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf
Title: Re: Airline Compensation Master Thread
Post by: AsherO on January 31, 2013, 03:59:55 AM
why was the flight delayed 16 hours?   deltas fault?    it could be the pax is entitled to some real compensation as per israels aviation law

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf

I edited my post.

It was due to a mechanical issue, once that issue was fixed it was too late to take off (after 2am), and once 5am came the crew's union (or other legal) shift rules (or law) would be violated.
 
Pax entitled to more compensation than the $806 they offered?

ETA: Looks like compensation offered by Delta is 3,000 NIS, but nothing (besides for the 10k) for not providing food, communication or accommodations etc. But considering the ticket only cost $590, I think pax will be satisfied.

This new law is cool :D
Title: Re: Airline Compensation Master Thread
Post by: Drago on January 31, 2013, 05:21:48 AM
Airline: El Al (operated by Iberia)
Flight: TLV-MAD
Class: Economy
Incident:  Had an aisle seat. Lady requested to sit there since she was sick, and I acceded. She then didn't want me sitting next to her, since she felt claustrophobic. I requested from steward to give me an exit row seat or bulkhead seat, since I'm 6'5. They refused w/o my paying, and stuck me in the back btw some larger men in a middle seat.
Compensation: $100 LY voucher (w/ various restrictions)

Best I can do?
Title: Re: Airline Compensation Master Thread
Post by: AJK on January 31, 2013, 10:59:40 AM
Airline: El Al (operated by Iberia)
Flight: TLV-MAD
Class: Economy
Incident:  Had an aisle seat. Lady requested to sit there since she was sick, and I acceded. She then didn't want me sitting next to her, since she felt claustrophobic. I requested from steward to give me an exit row seat or bulkhead seat, since I'm 6'5. They refused w/o my paying, and stuck me in the back btw some larger men in a middle seat.
Compensation: $100 LY voucher (w/ various restrictions)

Best I can do?

Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
Title: Re: Airline Compensation Master Thread
Post by: Drago on January 31, 2013, 02:48:35 PM
Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes
Title: Re: Airline Compensation Master Thread
Post by: Dan on January 31, 2013, 03:33:04 PM
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
Title: Re: Airline Compensation Master Thread
Post by: PlatinumGuy on January 31, 2013, 03:39:23 PM
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
I'd have told her FU
Wait, the lady requested you get out of YOUR aisle seat, which you graciously did, and then requested you NOT sit in the seat next to her because she felt claustrophobic?   :o
Welcome to Israel.
Title: Re: Airline Compensation Master Thread
Post by: AJK on January 31, 2013, 03:54:42 PM
yup...
and her friend was sitting in the window seat, so they had the middle seat empty btw them

i'm a pushover when s/o asks me for s/t with those puppy eyes

Understatement of the century.

I'm not sure which is worse Dan not disputing or posting about the extra tip or you giving up your seat!

I'd have told her FU

FU? or FO? :)
Title: Re: Airline Compensation Master Thread
Post by: Drago on January 31, 2013, 03:56:44 PM
I'd have told her to get the FA/GA to upgrade you or have her ask to be reseated elsewhere/
The lady had even told the FA about her request, since when I got to the seat, she was already sitting there. I asked, s/what jokingly for a biz upgrade, and then simply requested a seat with some leg space.

I'd have told her FU
I'm not yet Israeli enough.
And she was sniffling and coughing, and had those wide eyes...
Title: Re: Airline Compensation Master Thread
Post by: mod on January 31, 2013, 04:24:17 PM
Flew to Israel from JFK last week with stopover in Paris (thanks to Dan). We were delayed in France for 4 additional hours (2.5 of which were on the plane as we had to wait on line for de-icing). Then when we landed in TLV at 1 AM (instead of 8 PM) my luggage never showed. Took an additional 36 hours to finally get all my luggage. We are 6 people and had to waste 1.5 days of our week trip in Israel buying clothes, diapers, toiletries and waiting for luggage.
Aside from the expenses we incurred, what else should I ask for?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on January 31, 2013, 05:44:39 PM
Airline: Delta (Revenue)
Flight: TLV-JFK
Class: Economy
Incident:  Flight scheduled for Friday AM was postponed 16 hours, passenger rerouted on Sunday via BRU (5 hour stopover).
Compensation: 10k SkyMiles + check from Delta for $806 (original ticket as $590 glitch fare), nice!

Compensation email made reference to entitlements under some Israeli aviation law.
yup flight was last week, had tons of Chareidi passengers, they didn't mention a word about their rights....
Title: Re: Airline Compensation Master Thread
Post by: yare on February 03, 2013, 01:18:30 PM
And she was sniffling and coughing, and had those wide eyes...
ya, but then when she told you not to even sit next to her...??   that's the part where pg's advice comes in.   gotta be freakin kiddin me.
Title: Re: Airline Compensation Master Thread
Post by: meshugener on February 06, 2013, 01:32:53 AM
Read through this thread for the first time, sounds really cool.
I get the idea, its basically a trick which you pay upfront for a flight and get back your money/miles after the trip. Nice.
Why are most of you busy getting approved for new cards with signup bonuses? We have an easier way too fly free. Guess that's just to sell the miles/points.

Here's what I've done so far.
Past summer:
UA
LGA-EGE
Was notified a month prior to departure of a schedule change, so flight will depart with a half hour later.
$150 e-cert.

Last week:
AA
DCA-JFK
Flight was canceled due to bad weather, rebooked for first flight next morning-which they notified me 3 hours in advance of a delay due to weather conditions, (didn't end up taking that flight, I cancelled and got Avios+$5 refunded, rebooked on UA)
5k miles (2.5 for my wife and I)
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on February 06, 2013, 01:20:34 PM
Read through this thread for the first time, sounds really cool.
I get the idea, its basically a trick which you pay upfront for a flight and get back your money/miles after the trip. Nice.
Why are most of you busy getting approved for new cards with signup bonuses? We have an easier way too fly free. Guess that's just to sell the miles/points.

Here's what I've done so far.
Past summer:
UA
LGA-EGE
Was notified a month prior to departure of a schedule change, so flight will depart with a half hour later.
$150 e-cert.

Last week:
AA
DCA-JFK
Flight was canceled due to bad weather, rebooked for first flight next morning-which they notified me 3 hours in advance of a delay due to weather conditions, (didn't end up taking that flight, I cancelled and got Avios+$5 refunded, rebooked on UA)
5k miles (2.5 for my wife and I)
Well if there is nothing to claim!! ;)
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on February 06, 2013, 01:21:18 PM
Does anyone have exp. dealing with austrian airlines?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on February 07, 2013, 12:49:48 AM
Read through this thread for the first time, sounds really cool.
I get the idea, its basically a trick which you pay upfront for a flight and get back your money/miles after the trip. Nice.
Why are most of you busy getting approved for new cards with signup bonuses? We have an easier way too fly free. Guess that's just to sell the miles/points.
Funny post :)

Just don't get why u would fly for free when u can get paid to fly.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on February 08, 2013, 12:48:50 AM
Past summer:
UA
LGA-EGE
Was notified a month prior to departure of a schedule change, so flight will depart with a half hour later.
$150 e-cert.

im sorry, can u repeat that?!
Title: Re: Airline Compensation Master Thread
Post by: meshugener on February 08, 2013, 01:06:13 AM
Yes....
That agent must be meshuga.
Title: Re: Airline Compensation Master Thread
Post by: Yossi. on February 13, 2013, 07:58:21 AM
Flight: JFK-TLV (price mistake ticket @ $350)
Airline: El Al
Class: Economy
Incident: Technical problem with the lights. They were on for the whole flight only in our section of the plane!
Compensation: 50 Matmid points for each 4 passengers that the lady was nice enough to combine into my Marmid account
Title: Re: Airline Compensation Master Thread
Post by: Red on February 13, 2013, 08:10:01 AM
Flight: JFK-TLV (price mistake ticket @ $350)
Airline: El Al
Class: Economy
Incident: Technical problem with the lights. They were on for the whole flight only in our section of the plane!
Compensation: 50 Matmid points for each 4 passengers that the lady was nice enough to combine into my Marmid account
You paid $350 a ticket and yet still complained about the lights being on!?!  :o
Title: Re: Airline Compensation Master Thread
Post by: Yossi. on February 13, 2013, 08:16:07 AM
You paid $350 a ticket and yet still complained about the lights being on!?!  :o
Lol. 12 hours night flight! I had to wear a sleeping mask! And 2 kids on the plane too! U can't inagine the frustration when seeing the entire plane in the dark and our 3-4 rows with the lights completely turned on. And nothing anyone can do
Anyway, what am I gonna do with 200 matmid points...
Title: Re: Airline Compensation Master Thread
Post by: meshugener on February 13, 2013, 01:37:11 PM
For this time it didn't work  :'(

Dear Mr. Meshugener

Thank you for contacting United Airlines.  I apologize for our delay in
responding.  We’re experiencing a higher volume of e-mail than normal
and we’re working on responding as quickly as possible.

I'm sorry United Express flight XXXX was delayed in arriving XXXXXXXXXXXXX
by 56 minutes on January XX, 2013. I understand this prevented you and
your wife from attending your event on time.

We recognize how important it is to you to get to your destination on
time, however daily operational challenges sometimes interfere with our
schedules.
Therefore, you may want to plan accordingly for upcoming events and
allow yourself more time for unforeseen delays.

It is never our intent to inconvenience our passengers, and I am very
sorry if your expectations were not met. We appreciate the time you took
to share your thoughts with us, and your giving us the opportunity to
apologize for any inconvenience. We hope you will not judge us based
solely on this experience.

I hope that this information is helpful to you when scheduling travel
plans in the future.  We appreciate this opportunity to respond and look
forward to welcoming you on board a future United Airlines flight.

Regards,

Kimberly Norton
Title: Re: Airline Compensation Master Thread
Post by: SPLP on February 13, 2013, 03:00:45 PM
Since u got  a NO why not go back now and tell them what you would like -- I suggest keep it on the lo side ,so that it will be harder to say NO  a 2nd time -- your time is worth and you missed that important ..... that caused........
Title: Re: Airline Compensation Master Thread
Post by: mod on February 16, 2013, 07:29:32 PM
Flew to Israel from JFK last week with stopover in Paris (thanks to Dan). We were delayed in France for 4 additional hours (2.5 of which were on the plane as we had to wait on line for de-icing). Then when we landed in TLV at 1 AM (instead of 8 PM) my luggage never showed. Took an additional 36 hours to finally get all my luggage. We are 6 people and had to waste 1.5 days of our week trip in Israel buying clothes, diapers, toiletries and waiting for luggage.
Aside from the expenses we incurred, what else should I ask for?

Airline: El Al (operated by AA for first leg to CDG, ELAL to TLV )
Flight: JFK-TLV
Class: Economy
Incident:  Luggage lost for 36 hours. Had to spend day purchasing clothing for family and waited next day for luggage.
Compensation: Cost of clothes purchased for family ($210), we went light as didn't know how much/if ELAL would reimburse.

Was there more I could have received?
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on February 28, 2013, 06:54:17 PM
UA
TLV-EWR
Economy
Rude flight attendant and not willing to help.
$150 Cert (They claimed something they don't usually give for)
Title: Re: Airline Compensation Master Thread
Post by: mmermss on February 28, 2013, 06:59:38 PM
UA
TLV-EWR
Economy
Rude flight attendant and not willing to help.
$150 Cert (They claimed something they don't usually give for)

What did you request from the FA's to do?
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on February 28, 2013, 07:59:39 PM
What did you request from the FA's to do?

I had bulkhead so I had to put both my carry-ons in overhead bin and when she asked where I was sitting and I said bulkhead, she talks back to me how my two bags take up the whole overhead bin (I had no choice since I have no seat in front of me), and when she is looking later for room for a small bag I tell her to look in the bin I used and there would have been room but she made no attempt.
Title: Re: Airline Compensation Master Thread
Post by: daganster on February 28, 2013, 11:37:40 PM
UA
TLV-EWR
Economy
Rude flight attendant and not willing to help.
$150 Cert (They claimed something they don't usually give for)
It's true they usually don't. I flew UA TLV -EWR and one flight attendant was extremely rude I emailed UA, but they wouldn't compensate.
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on March 01, 2013, 01:00:49 AM
It's true they usually don't. I flew UA TLV -EWR and one flight attendant was extremely rude I emailed UA, but they wouldn't compensate.

If it helps I am Premier 1K and was in BF the way there where they were also rude. Bc of these I convinced the lady over the phone for some form of compensation.
Title: Re: Airline Compensation Master Thread
Post by: daganster on March 02, 2013, 09:37:47 PM
If it helps I am Premier 1K and was in BF the way there where they were also rude. Bc of these I convinced the lady over the phone for some form of compensation.
It definitely helps that your 1K and that you were in BF. Truth being that it's ridiculous how rude these FA's are especially in BF.
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on March 02, 2013, 11:06:12 PM
Yup. But I forgot to get her name, learned my lesson, always get names. If they can't handle the pressure they shouldnt be doing these flights.
Title: Re: Airline Compensation Master Thread
Post by: Neil on March 04, 2013, 09:22:41 PM
This is a bit long, sorry, but bare with me.. Some thing pretty crazy happened to my wife this week. Her best friend was getting married in Montreal yesterday and we had booked a last minute flight from NYC to Montreal yesterday morning at 930 am for 335 pm flight. The flight was reserved with UA miles and she was scheduled to leave on an air canada flight for 335 and we had a confirmation number. She got to the airport an hour before the flight and goes to the ticket counter to receive her ticket and told the guy behind the counter that her best friend was getting married in Montreal and would like her boarding pass printed. The obnoxious guy behind the counter lashed out at my wife and said "If she was really your best friend then would you would have showed up earlier" My wife broke down crying on the spot. That was part 1. It turns out that they couldnt print her a boarding pass because the eticket wasn't ever issued. So we had a confirmation number and a reservation but no ticket was issued? The guy said he couldnt do anything for her other than cancel the reservation. They couldnt even get her on the next flight because it was all booked. She missed the flight and the wedding and was miserable. I am absolutely disgusted at both United for this horrible mess up and Air canada for their insensitive and despicable customer service. What can/ should I ask for as far as compensation from both air canada and United?
Thanks!   
Title: Re: Airline Compensation Master Thread
Post by: daganster on March 04, 2013, 11:50:17 PM
Yup. But I forgot to get her name, learned my lesson, always get names. If they can't handle the pressure they shouldnt be doing these flights.
You should get their name and complain, although sadly enough it seems like UA doesn't care much IME.
Title: Re: Airline Compensation Master Thread
Post by: Flybiz on March 07, 2013, 01:57:33 PM
On a KLM flight recently, while the steward was serving meals there was no way for me to get to the rear of the plane to use  the restroom for economy class, so I asked if I could use the business class restrooms and he said I could.

As I'm waiting to use the occupied restroom in business another stewardess notices me and scoldingly says to me you don;t belong here, I tell her I got permission and she responds "oh really?!" I said I did and she walks off. A dew moments later, she tells me rudely, don't you know you are in our way here maybe move out of way. 

Should I bother sending this to KLM? Can I expect to receive any sort of compensation?

Thanks
Title: Re: Airline Compensation Master Thread
Post by: Dan on March 07, 2013, 02:02:05 PM
The way around them when they're serving food is to slide into a row and have them backup the cart for you to get by.
Title: Re: Airline Compensation Master Thread
Post by: L'Chaim on March 07, 2013, 02:24:08 PM
The way around them when they're serving food is to slide into a row and have them backup the cart for you to get by.

He was waiting by the bathroom and I assume she didn't really say it because he was in the way.  ::)
Title: Re: Airline Compensation Master Thread
Post by: Flybiz on March 07, 2013, 02:37:54 PM
He was waiting by the bathroom and I assume she didn't really say it because he was in the way.  ::)

Maybe they didn't like the look of my yarmulka ???
Title: Re: Airline Compensation Master Thread
Post by: L'Chaim on March 07, 2013, 02:42:12 PM
Maybe they didn't like the look of my yarmulka ???

Why? What yarmulka do you wear?  :P
Title: Re: Airline Compensation Master Thread
Post by: Flybiz on March 07, 2013, 02:45:42 PM
Why? What yarmulka do you wear?  :P

lol it happens to be solid black . Could be she didn't like the color  :)
Title: Re: Airline Compensation Master Thread
Post by: L'Chaim on March 07, 2013, 02:52:13 PM
lol it happens to be solid black . Could be she didn't like the color  :)
Racist?!  :o You should definitely report ;D :P
Title: Re: Airline Compensation Master Thread
Post by: Flybiz on March 07, 2013, 02:53:34 PM
Racist?!  :o You should definitely report ;D :P

 ;D What do you think I can expect other than a generic apology? 

I guess it doesn't hurt to try
Title: Re: Airline Compensation Master Thread
Post by: zalman123 on March 07, 2013, 03:05:04 PM
Does Turkish Airline give anything for Delayed luggage?
Title: Re: Airline Compensation Master Thread
Post by: juiciness on March 08, 2013, 04:54:32 PM
i just flew an american flight bought on priceline and it was cancelled due to weather and the new flight was delayed for an hour and a half while we were on the plane due to broken brakes. how do i ask for a comp?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on March 08, 2013, 05:46:25 PM
i just flew an american flight bought on priceline and it was cancelled due to weather and the new flight was delayed for an hour and a half while we were on the plane due to broken brakes. how do i ask for a comp?

Contact American-
Title: Re: Airline Compensation Master Thread
Post by: juiciness on March 10, 2013, 06:38:28 PM
Contact American-

they dont even sent a confirmation that they received an email.

if i call what department do i speak to.
Title: Re: Airline Compensation Master Thread
Post by: meshugener on March 14, 2013, 02:30:20 PM
http://www.prioritypass.com/community/flight-delay-airlines-must-pay.html
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on March 14, 2013, 02:43:39 PM
This is a bit long, sorry, but bare with me.. Some thing pretty crazy happened to my wife this week. Her best friend was getting married in Montreal yesterday and we had booked a last minute flight from NYC to Montreal yesterday morning at 930 am for 335 pm flight. The flight was reserved with UA miles and she was scheduled to leave on an air canada flight for 335 and we had a confirmation number. She got to the airport an hour before the flight and goes to the ticket counter to receive her ticket and told the guy behind the counter that her best friend was getting married in Montreal and would like her boarding pass printed. The obnoxious guy behind the counter lashed out at my wife and said "If she was really your best friend then would you would have showed up earlier" My wife broke down crying on the spot. That was part 1. It turns out that they couldnt print her a boarding pass because the eticket wasn't ever issued. So we had a confirmation number and a reservation but no ticket was issued? The guy said he couldnt do anything for her other than cancel the reservation. They couldnt even get her on the next flight because it was all booked. She missed the flight and the wedding and was miserable. I am absolutely disgusted at both United for this horrible mess up and Air canada for their insensitive and despicable customer service. What can/ should I ask for as far as compensation from both air canada and United?
Thanks!   
Just a tip, if you split what you write into paragraphs more ppl would read what you have to say. Did you email UA? I would ask them for more than the regular compensation due to the mess and frustration. This has nothing to do with her showing up late to the airport.
I would contact them both and try to get good vouchers from both of them.

Did they refund the miles you paid for the ticket yet?
Title: Re: Airline Compensation Master Thread
Post by: Flybiz on March 15, 2013, 01:21:40 PM
On a KLM flight recently, while the steward was serving meals there was no way for me to get to the rear of the plane to use  the restroom for economy class, so I asked if I could use the business class restrooms and he said I could.

As I'm waiting to use the occupied restroom in business another stewardess notices me and scoldingly says to me you don;t belong here, I tell her I got permission and she responds "oh really?!" I said I did and she walks off. A dew moments later, she tells me rudely, don't you know you are in our way here maybe move out of way. 

Should I bother sending this to KLM? Can I expect to receive any sort of compensation?

Thanks


Just to follow-up, I received $100 travel voucher :)
Title: Re: Airline Compensation Master Thread
Post by: Neil on March 17, 2013, 10:28:35 PM
Just a tip, if you split what you write into paragraphs more ppl would read what you have to say. Did you email UA? I would ask them for more than the regular compensation due to the mess and frustration. This has nothing to do with her showing up late to the airport.
I would contact them both and try to get good vouchers from both of them.

Did they refund the miles you paid for the ticket yet?
Thanks for the tip- The miles were never officially used because at the airport when they realized that she couldn't get on the flight they cancelled the reservation for her..
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on March 17, 2013, 11:27:14 PM
Airline: American
Flight: LHR to ORD
Class: Business, using e-vip upgrade
Incident:  Individual reading light would keep going out about every few minutes or so every now or then.
Compensation: $125 certificate.

Why do they even offer those 5,000 miles first, how many people actually take the miles without asking first if they can get a certificate instead?
Title: Re: Airline Compensation Master Thread
Post by: gunit770 on March 18, 2013, 06:33:54 AM
Airline: American
Flight: LHR to ORD
Class: Business, using e-vip upgrade
Incident:  Individual reading light would keep going out about every few minutes or so every now or then.
Compensation: $125 certificate.

Why do they even offer those 5,000 miles first, how many people actually take the miles without asking first if they can get a certificate instead?


Almost everybody I know in the points and miles world:
1. Miles don't expire (if you have account activity).
2. Those certificates can't be used to pay taxes and fees on award travel.
3. I only fly award flights.
Title: Re: Airline Compensation Master Thread
Post by: jaywhy on March 18, 2013, 06:52:14 AM
I got 2 75$ GC's from DL for complaining that I felt ripped off by the EC upgrade, which was reimbursed anyhow through my Plat :)
Title: Re: Airline Compensation Master Thread
Post by: sky121 on March 18, 2013, 10:19:44 AM
My grandparents just flew AA. Their flight kept getting delayed and one of the AA workers was extremely disrespectful.

I called AA and spoke to someone who apologized but said they weren't going to get any compensation because the delay was because of weather-
That was last week. Today AA called me back and apologized and sent over two $100 vouchers for their trouble.
I've never had an airline get back to me so quickly.

Title: Re: Airline Compensation Master Thread
Post by: Cbs on March 18, 2013, 12:39:47 PM
Just flew UA from Ord to LHR in business and they didn't have my kosher meal that I confirmed twice.
FA gave me a paper to mail in to united with FA info on it.
Should I send that in or send email or double dip (if it works)?
What can I ask for?
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on March 18, 2013, 09:07:23 PM
Flew CX two weeks ago, JFK-YVR. On the outbound (in first), they didn't have our kosher meals, and they didn't have pajamas in my size (or even close); on the return (in business), my wife's seat had a faulty cushion that felt like you were sitting a metal bar.

What kind/how much compensation should I ask for, and how much do you think I can get? I don't really have much use for CX vouchers (other than to try and sell) or Marco Polo miles - is there anything else I can ask for? And if I have to ask for vouchers, how much (ballpark amount) should I expect?
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on March 20, 2013, 10:15:44 PM
Bump.

Flew CX two weeks ago, JFK-YVR. On the outbound (in first), they didn't have our kosher meals, and they didn't have pajamas in my size (or even close); on the return (in business), my wife's seat had a faulty cushion that felt like you were sitting a metal bar.

What kind/how much compensation should I ask for, and how much do you think I can get? I don't really have much use for CX vouchers (other than to try and sell) or Marco Polo miles - is there anything else I can ask for? And if I have to ask for vouchers, how much (ballpark amount) should I expect?

Anybody?
Title: Re: Airline Compensation Master Thread
Post by: SGF on March 21, 2013, 12:47:57 AM
Flew CX two weeks ago, JFK-YVR. On the outbound (in first), they didn't have our kosher meals, and they didn't have pajamas in my size (or seven close); on the return (in business), my wife's seat had a faulty cushion that felt like you were sitting a metal bar.

What kind/how much compensation should I ask for, and how much do you think I can get? I don't really have much use for CX vouchers (other than to try and sell) or Marco Polo miles - is there anything else I can ask for? And if I have to ask for vouchers, how much (ballpark amount) should I expect?
Ask for the most and expect the least.
I don't think you'll get answer with a exact number how much to ask for.
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on March 21, 2013, 12:58:00 AM
Ask for the most and expect the least.

That is a point that can be debated, as if you ask for a high amount yet not out of control you may get it, while if you ask for way to much you will just get 5K miles or the like.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on March 21, 2013, 09:43:29 AM
That is a point that can be debated, as if you ask for a high amount yet not out of control you may get it, while if you ask for way to much you will just get 5K miles or the like.

i would let them make  offer and after counter offer
Title: Re: Airline Compensation Master Thread
Post by: SGF on March 21, 2013, 08:30:43 PM
That is a point that can be debated, as if you ask for a high amount yet not out of control you may get it, while if you ask for way to much you will just get 5K miles or the like.
+1
Title: Re: Airline Compensation Master Thread
Post by: PETERP on March 21, 2013, 08:41:26 PM
+1

Got a call in NYC from Aegean yesterday . Offered me a free RT trip anywhere they fly . I said what about wife  , and she said make that 2 !

Maybe follow up Email and persistence , with threat to sue made a difference but I am happy
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on March 21, 2013, 08:43:03 PM
Got a call in NYC from Aegean yesterday . Offered me a free RT trip anywhere they fly . I said what about wife  , and she said make that 2 !

Maybe follow up Email and persistence , with threat to sue made a difference but I am happy

REPOST!!!! (http://forums.dansdeals.com/index.php?topic=23510.msg446437#msg446437)
Title: Re: Airline Compensation Master Thread
Post by: PETERP on March 21, 2013, 08:44:39 PM
REPOST!!!! (http://forums.dansdeals.com/index.php?topic=23510.msg446437#msg446437)

Chill. The other thread has 5 views . Your welcome for me sharing the info to a live thread so people can see it

Helps others not me !
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on March 22, 2013, 01:19:32 AM
Chill. The other thread has 5 views . Your welcome for me sharing the info to a live thread so people can see it

Helps others not me !

I can't believe you're here since October 2011, yet you don't know not to take "REPOST!!!!" too harshly. ;D
Title: Re: Airline Compensation Master Thread
Post by: PETERP on March 22, 2013, 11:55:42 AM
I can't believe you're here since October 2011, yet you don't know not to take "REPOST!!!!" too harshly. ;D

  LOL  Sorry  LOL  And thanks for pointing that out . Has it been that long  ;D
Title: Re: Airline Compensation Master Thread
Post by: daganster on March 22, 2013, 05:27:17 PM
Got a call in NYC from Aegean yesterday . Offered me a free RT trip anywhere they fly . I said what about wife  , and she said make that 2 !
Maybe follow up Email and persistence , with threat to sue made a difference but I am happy
What's that for?
Title: Re: Airline Compensation Master Thread
Post by: PETERP on March 22, 2013, 07:13:17 PM
What's that for?

http://forums.dansdeals.com/index.php?topic=23510.msg446982#msg446982
Title: Re: Airline Compensation Master Thread
Post by: dealvr on April 03, 2013, 11:53:27 AM
Flew AA this morning at 6:20  YYZ to JFK.  Flight was delayed due to "maintenance issues". They rebooked most passengers onto the LGA flight which left at about 6:30.  I didn't want to go to LGA so I waited for the JFK flight which ended up being a short delay of about an hour. 

My bags got sent to LGA.

AAdvantage gold on BA ticket.

Anyone know the official policy?
What can I try for?
Title: Re: Airline Compensation Master Thread
Post by: steeeveknowsbest on April 03, 2013, 01:56:58 PM
i flew on Chol Hamoed from LGA-CLE with AA using BA Avios.
They ripped one of my suitcases pretty badly in two places (i had to junk it even though all the contents were fine)
who should i contact AA or BA? Do they normally cover such loss?
TIA
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 03, 2013, 02:14:14 PM
i flew on Chol Hamoed from LGA-CLE with AA using BA Avios.
They ripped one of my suitcases pretty badly in two places (i had to junk it even though all the contents were fine)
who should i contact AA or BA? Do they normally cover such loss?
TIA

Contact AA. Next time do it right when you land if possible.
Title: Re: Airline Compensation Master Thread
Post by: steeeveknowsbest on April 03, 2013, 03:36:30 PM
Contact AA. Next time do it right when you land if possible.
thanks!
i figured as much but two screaming kids and both my mother in law and father in law waiting for me changed my mind!  :)
Title: Re: Airline Compensation Master Thread
Post by: george on April 03, 2013, 03:54:48 PM
Flew WN on erev pesach BWI to DTW. 98 minute delay on tarmac at BWI. One of my bags did not show up in DTW, it was delivered to me 12:30 am that night (during the seder). That bag contained all of my yom tov clothing, so I had to go buy a new suit and shirts and ties right before yom tov.
I emailed WN on chol hamoed. They responded with instructions to mail them the receipts from my purchases of new clothing and they will consider reimbursing. And they issued me three $100 vouchers, one for each of the passengers on my itinerary.
How optimistic should I be that they'll reimburse me for the new clothes?
Title: Re: Airline Compensation Master Thread
Post by: SearchGuy on April 10, 2013, 04:59:11 PM
Did anyone get compensation from QF?
Title: Re: Airline Compensation Master Thread
Post by: EliteMavin on April 10, 2013, 10:16:01 PM
Just a quick compensation story:
was flying from the Midwest to NY last minute. The cheapest ticket was $300+ OW (the night before) instead, I booked a ticket to Porto Rico (SJU) with a stopover in JFK for $180. The flight to NY was delayed for two hours, but after I left the airport (jfk) i learned that I had "missed" my connection and was rescheduled to fly to sju the next afternoon. In the morning, I called DL and told that because of the delay I no longer have an interest (or need) in flying to sju.
to compensate for the loss I was refunded the jfk-sju portion with a credit (full refund to my credit card) of $140!
Title: Re: Airline Compensation Master Thread
Post by: marko on April 11, 2013, 07:35:58 PM
Quick story- I flew from LA to TLV with a stopover in JFK. I made my ticket from LAX to JFK separate and for some ridiculous reason they made me check my bags only to JFK, then I had to get them and recheck them in JFK. To make long story short, when I got to JFK my bags were delayed. I spoke to baggage claim and told them to forward them straight to TLV. We arrived in TLV and our bag never came. When we got back home we filed a claim with AA claiming our suitcase to be worth 4k. I was told they cover a max of 3k, but I figured you never know. About 2 weeks ago I got a call that AA had resolved the claim and that a check was sent out in the mail. A couple days before I got the check I got a phone call from some dude in Queens who tells me he has my bag. I managed to get it back and lo and behold all my clothes were there! About two days later I got a check from AA for $4,000. So got all my stuff back +$4,000. Not a bad deal for a little bit of hassle.   :)
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 11, 2013, 07:38:00 PM
Quick story- I flew from LA to TLV with a stopover in JFK. I made my ticket from LAX to JFK separate and for some ridiculous reason they made me check my bags only to JFK, then I had to get them and recheck them in JFK. To make long story short, when I got to JFK my bags were delayed. I spoke to baggage claim and told them to forward them straight to TLV. We arrived in TLV and our bag never came. When we got back home we filed a claim with AA claiming our suitcase to be worth 4k. I was told they cover a max of 3k, but I figured you never know. About 2 weeks ago I got a call that AA had resolved the claim and that a check was sent out in the mail. A couple days before I got the check I got a phone call from some dude in Queens who tells me he has my bag. I managed to get it back and lo and behold all my clothes were there! About two days later I got a check from AA for $4,000. So got all my stuff back +$4,000. Not a bad deal for a little bit of hassle.   :)

Wow, awesome!
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on April 11, 2013, 07:48:24 PM
Quick story- I flew from LA to TLV with a stopover in JFK. I made my ticket from LAX to JFK separate and for some ridiculous reason they made me check my bags only to JFK, then I had to get them and recheck them in JFK. To make long story short, when I got to JFK my bags were delayed. I spoke to baggage claim and told them to forward them straight to TLV. We arrived in TLV and our bag never came. When we got back home we filed a claim with AA claiming our suitcase to be worth 4k. I was told they cover a max of 3k, but I figured you never know. About 2 weeks ago I got a call that AA had resolved the claim and that a check was sent out in the mail. A couple days before I got the check I got a phone call from some dude in Queens who tells me he has my bag. I managed to get it back and lo and behold all my clothes were there! About two days later I got a check from AA for $4,000. So got all my stuff back +$4,000. Not a bad deal for a little bit of hassle.   :)
nice! btw, who was this "dude" what was he doing with your case? was he from AA?
Title: Re: Airline Compensation Master Thread
Post by: marko on April 11, 2013, 07:52:13 PM
nope.
He said is Aunt picked up the suitcase by mistake and never bothered to return it to AA, or look for a name.
He said she asked him to bring it to Salvation Army and he found a card with our name on it and called me.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on April 11, 2013, 07:53:51 PM
nope.
He said is Aunt picked up the suitcase by mistake and never bothered to return it to AA, or look for a name.
He said she asked him to bring it to Salvation Army and he found a card with our name on it and called me.
I love those Tzadikim on other people's cheshbon  :)
Title: Re: Airline Compensation Master Thread
Post by: sky121 on April 11, 2013, 07:58:02 PM
nope.
He said is Aunt picked up the suitcase by mistake and never bothered to return it to AA, or look for a name.
He said she asked him to bring it to Salvation Army and he found a card with our name on it and called me.

Wow, that is crazy. Thankfully he called.
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on April 18, 2013, 08:55:43 PM
Wow, that is crazy. Thankfully he called.

+1

That's why I always put a full sheet of paper in each suitcase with my name, address, and phone number in huge letters.
Title: Re: Airline Compensation Master Thread
Post by: AJK on April 18, 2013, 09:01:25 PM
+1

That's why I always put a full sheet of paper in each suitcase with my name, address, and phone number in huge letters.

My mom does that, too...  :D
Title: Re: Airline Compensation Master Thread
Post by: george on April 20, 2013, 11:59:38 PM
Flew WN on erev pesach BWI to DTW. 98 minute delay on tarmac at BWI. One of my bags did not show up in DTW, it was delivered to me 12:30 am that night (during the seder). That bag contained all of my yom tov clothing, so I had to go buy a new suit and shirts and ties right before yom tov.
I emailed WN on chol hamoed. They responded with instructions to mail them the receipts from my purchases of new clothing and they will consider reimbursing. And they issued me three $100 vouchers, one for each of the passengers on my itinerary.
How optimistic should I be that they'll reimburse me for the new clothes?
Update:
I received a check from southwest for the full amount (over $500) I spent on new clothing on erev pesach. Plus they gave me $300 in vouchers as mentioned earlier.
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 09:08:05 AM
On my AA flight to CUN my seat cushion wasn't attached to the seat and it moved very frequently which was a bit annoying. When I returned home I emailed AA praising them about main cabin extra etc. and mentioned the inconvenience, and they rewarded me with 4k AA miles.
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 09:12:43 AM
I need some some help from you guys. On my return from CUN AA broke my suit case, but I only realized when I got home. I filed a claim with my travelers insurance company, but they want me to get a letter from a suit case repair shop that my suit case isn't repairable the issue is that I don't think I'll get around to it. Should I now file a claim with AA? Does anyone know how to get this letter?
Title: Re: Airline Compensation Master Thread
Post by: AJK on April 21, 2013, 09:28:39 AM
I need some some help from you guys. On my return from CUN AA broke my suit case, but I only realized when I got home. I filed a claim with my travelers insurance company, but they want me to get a letter from a suit case repair shop that my suit case isn't repairable the issue is that I don't think I'll get around to it. Should I now file a claim with AA? Does anyone know how to get this letter?

A bit OT - but you pay for a travelers insurance co? Which one? How much?
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 11:20:40 AM
A bit OT - but you pay for a travelers insurance co? Which one? How much?
I use http://www.insuremytrip.com/ for some of my trips. I like them because they work with so many insurance companies that they could customize the policy to your needs i.e. you could tell them how much you want to insure, what you want to insure and if you want primary insurance or not etc. I've compared their prices to other companies in the past and found them to be  a lot cheaper, but that doesn't mean much because you would have to compare apples to apples which is difficult because every policy is different. All in all I've found their prices to be good and it's easy to find the policy you want without calling a dozen of companies.
Title: Re: Airline Compensation Master Thread
Post by: AJK on April 21, 2013, 11:24:09 AM
I use http://www.insuremytrip.com/ for some of my trips. I like them because they work with so many insurance companies that they could customize the policy to your needs i.e. you could tell them how much you want to insure, what you want to insure and if you want primary insurance or not etc. I've compared their prices to other companies in the past and found them to be  a lot cheaper, but that doesn't mean much because you would have to compare apples to apples which is difficult because every policy is different. All in all I've found their prices to be good and it's easy to find the policy you want without calling a dozen of companies.

And you find it to be worth it?
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 12:46:30 PM
And you find it to be worth it?
How do you determine that? It gives you some piece of mind if G-d forbid something happens you have insurance. If there's a strike now in Israel and you can't leave they'll reimburse you for your expenses. I'v used that once when my flight was cancelled do to a storm. It really depends on many factors e.g. if your going on a skiing trip to Switzerland you may wanna consider insurance in case someone brakes their leg. If you have many stopovers/ legs and there's the likelihood that your bag many not come with you etc. I don't always find it worth it, but sometimes I like the peace of mind.
Title: Re: Airline Compensation Master Thread
Post by: meshugener on April 21, 2013, 04:12:54 PM
How do you determine that? It gives you some piece of mind if G-d forbid something happens you have insurance. If there's a strike now in Israel and you can't leave they'll reimburse you for your expenses. I'v used that once when my flight was cancelled do to a storm. It really depends on many factors e.g. if your going on a skiing trip to Switzerland you may wanna consider insurance in case someone brakes their leg. If you have many stopovers/ legs and there's the likelihood that your bag many not come with you etc. I don't always find it worth it, but sometimes I like the peace of mind.
What do they add to standard credit card coverage?
Title: Re: Airline Compensation Master Thread
Post by: Let3 on April 21, 2013, 04:23:36 PM
Well I used it for one when returning to ny from il for yom tov- cc company said only cover when flying away- not "home" ie; have I be like couple 100 miles from home or so.. And my address in card is in ny obviously..
Does cc cover medical too though?
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 08:02:19 PM
What do they add to standard credit card coverage?
Don't know, but how do you insure a trip when booked on an award ticket?
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on April 21, 2013, 08:03:00 PM
Don't know, but how do you insure a trip when booked on an award ticket?

Pay the taxes with the CC.
Title: Re: Airline Compensation Master Thread
Post by: daganster on April 21, 2013, 08:06:07 PM
Pay the taxes with the CC.
Your talking from experience?
Title: Re: Airline Compensation Master Thread
Post by: meshugener on April 21, 2013, 10:49:30 PM
Your talking from experience?
Not from experience, but from T&C.
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on April 21, 2013, 11:06:18 PM
Not from experience, but from T&C.
Here's also personal experience from 2 incidents.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on April 22, 2013, 06:33:26 PM
Just flew UA from Ord to LHR in business and they didn't have my kosher meal that I confirmed twice.
FA gave me a paper to mail in to united with FA info on it.
Should I send that in or send email or double dip (if it works)?
What can I ask for?
i got $50 voucher just now after an email.

if i send the paper in mail from FA will they see i got something?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on May 02, 2013, 10:56:11 AM
Airline: Spirit
Flight: LGA-FLL
Class: Coach (could i even give it such a chasuhve name? ;))
Incident: Overbooked and cancelled reservation.
Compensation: Rebooked for a few days later + 2 roundtrip vouchers, which are infested with restrictions.
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on May 07, 2013, 09:28:35 PM
Airline: United
Flight: ORD-LIT  Via IAH
Class: ORD to IAH flights Business, IAH to LIT Coach - 1 Cabin
Incident: No Wifi on ORD-IAH flight when advertised and rude checkin agents in LIT who wouldn't dare help me and didn't know anything
Compensation: $250 Voucher
Title: Re: Airline Compensation Master Thread
Post by: m65 on May 08, 2013, 01:14:01 AM
my luggage was delayed 4 days on an AB flight to tlv booked thru AA. I just received a $200 AA voucher as compensation.
How and for what can I sell it?
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on May 08, 2013, 01:18:46 AM
my luggage was delayed 4 days on an AB flight to tlv booked thru AA. I just received a $200 AA voucher as compensation.
How and for what can I sell it?

No selling on the forums any vouchers. Sell it to Plastic Jungle for $164 check.
Title: Re: Airline Compensation Master Thread
Post by: mmermss on May 08, 2013, 05:48:46 AM
I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on May 08, 2013, 07:39:02 AM
I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?

Def write in!
Title: Re: Airline Compensation Master Thread
Post by: mmermss on May 08, 2013, 08:09:08 AM
Def write in!

Should I ask them for a specific amount?  Or just ask them for compensation?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on May 08, 2013, 08:26:18 AM
Should I ask them for a specific amount?  Or just ask them for compensation?

In general I don't even ask for compensation, but when I do I don't usually specify an amount.
That's just me.
But I would make it very clear that you paid good money to be comfortable and having to hold a screen for hours is clearly not getting what you paid for.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on May 08, 2013, 09:03:38 AM
In general I don't even ask for compensation, but when I do I don't usually specify an amount.
That's just me.
But I would make it very clear that you paid good money to be comfortable and having to hold a screen for hours is clearly not getting what you paid for.
I agree -- i wold not just complain --say some good things too but be sure u request some goodwill/compensation for the poor experience -- i have had a few issues on delta similar to ur t.v and got 15k each time  --- if u get a survey -- fill it out even if u sm and got something -good luck
Title: Re: Airline Compensation Master Thread
Post by: SamKey on May 14, 2013, 02:57:06 AM
So I was flying from JFK to TLV on a flight booked with Iberia on AA from JFK to BCN and then on Vueling from BCN to TLV. My grandfather asked me to take an extra bag at his expense and when I looked at Iberias website it said when you check in it will be $40 or at airport $50. 24 hrs before I try checking in on IB or BA and nothing doing getting errors called up IB and they say I have to check in with AA. Called up AA they said that the flight number IB gave me is not in their system I have to check in at airport. I get to airport (there was an accident at the JFK exit off the belt took me an hour and half to get there) I get rushed to the front of check in line and am told it is $60. Arrive in BCN put luggage in lockers there enjoy my day come back at night to airport and am informed that Vueling charges for the bag itself 25EUR plus 12EUR for every kilo in the bag totaling to a whopping 300EUR ($389.52). Fight with the manager he tells me I need a baggage coupon and all I have is a baggage receipt! I end up getting from him half price figure I'll just dispute afterwards. Contact IB: its AAs fault, try to contact AA each phone call I hang up after 30 min+ on hold and can't fill out the form on their website due to the complicated form I have to fill out. Finally I just google aa email add and send emails to everyone there; prez vice ceo you name it next day get an email from one of their secretaries asking for number to reach me. End of story they refunded the $60 and are sending me $380 in vouchers.
 P.S. They never asked for proof of purchase I could have made up any number that Vueling charged me
Title: Re: Airline Compensation Master Thread
Post by: SavingsBigtime on May 21, 2013, 03:01:51 PM
Hade a flight from ord to ewr on united , it was scheduled to take off at 7:35 in middle of boarding I got a email saying the flight was delayed to 8 pm since the crew didnt show up , I asked the flight attendants and they didnt know what I was talking about , they basically got the info from me after realizing that the pilots didnt show up , to make a long story short we took off at 8:55 , the question is should I even write to united and if yes to who ? thanks.
Title: Re: Airline Compensation Master Thread
Post by: SavingsBigtime on May 22, 2013, 05:21:31 PM
Hade a flight from ord to ewr on united , it was scheduled to take off at 7:35 in middle of boarding I got a email saying the flight was delayed to 8 pm since the crew didnt show up , I asked the flight attendants and they didnt know what I was talking about , they basically got the info from me after realizing that the pilots didnt show up , to make a long story short we took off at 8:55 , the question is should I even write to united and if yes to who ? thanks.
BUMP
Title: Re: Airline Compensation Master Thread
Post by: sky121 on May 22, 2013, 06:47:35 PM
BUMP

Normally I wouldn't write for a delay of that time but since it was just because crew didn't show up I'd say you can try.
Title: Re: Airline Compensation Master Thread
Post by: mmermss on May 22, 2013, 06:49:37 PM
I flew UA from EWR-TLV in E+ and the TV screen on one of my seats would not stay up unless I held it up the entire time, and one suitcase arrived a day late.  Is it worth writing to them?  What should I expect (if anything) from them?

Update:
Quote
Thank you for contacting United's Customer Care Department. I appreciate
your patience and offer my apology for a delayed response to your
message.

On behalf of United, I would like to extend my personal apology for the
inconvenience you experienced on Flight 90 on April 28, 2013.  We want
to make travel with us a convenient and trouble-free experience for our
passengers, and I am truly sorry we failed to do so on this occasion.
To demonstrate our commitment to service excellence, and as a gesture of
apology for our service failure, I am adding 7,000 goodwill miles to
your account.  Please allow 14 business days for the miles to post to
your account.

We appreciate you choosing United Airlines and hope that we can welcome
you onboard again soon.

Should I stop now? Or try to go for more?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on May 22, 2013, 09:35:04 PM
Did you pay for E+?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on May 22, 2013, 09:36:31 PM
Update:
Should I stop now? Or try to go for more?

I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.
Title: Re: Airline Compensation Master Thread
Post by: mmermss on May 23, 2013, 02:37:55 AM
Did you pay for E+?
No

I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.

Reply to that email or start a new complaint from their website?
Title: Re: Airline Compensation Master Thread
Post by: raphy781 on May 28, 2013, 10:34:12 PM
My sister recently flew on Delta (award ticket), and her luggage was delayed almost 48 hours. The rep at the airport told her to buy whatever she needs and they would reimburse her. She bought 2 full outfits (even shoes and a pocketbook). A day after she filed a claim online they emailed her saying that she will receive a check in the mail to cover her expenses (just about $700).
Didn't even need to call....
The lesson I've learned from this is that if my luggage gets delayed I should immediately go out and buy a new "set" of everything (full outfit for each day toiletries etc.) at a place that accepts returns (this way in the event that I'm not covered fully I won't lose any money).;D
Title: Re: Airline Compensation Master Thread
Post by: dhalpern1 on June 05, 2013, 02:37:29 PM
Recently flew from NYC to Detroit using BA Miles (9k miles round trip). The flight was through American Eagle.

We were delayed at the gate for ~1.5 hours. 30 minutes after getting on the plane we were told that there was an issue with the hydraulics and it would have been very dangerous had we taken off. We then deplaned and waited for around 1 hour while maintenance fixed the plane. Total delay time was 3 hours.

I contacted AA and they gave me a $100 voucher  (for 2 people). Is this appropriate compensation? Is is possible to get the compensation in miles instead of a voucher (not sure i will be paying for American in the near future)?

Thanks.
Title: Re: Airline Compensation Master Thread
Post by: SamKey on June 05, 2013, 02:42:09 PM
So I was flying from JFK to TLV on a flight booked with Iberia on AA from JFK to BCN and then on Vueling from BCN to TLV. My grandfather asked me to take an extra bag at his expense and when I looked at Iberias website it said when you check in it will be $40 or at airport $50. 24 hrs before I try checking in on IB or BA and nothing doing getting errors called up IB and they say I have to check in with AA. Called up AA they said that the flight number IB gave me is not in their system I have to check in at airport. I get to airport (there was an accident at the JFK exit off the belt took me an hour and half to get there) I get rushed to the front of check in line and am told it is $60. Arrive in BCN put luggage in lockers there enjoy my day come back at night to airport and am informed that Vueling charges for the bag itself 25EUR plus 12EUR for every kilo in the bag totaling to a whopping 300EUR ($389.52). Fight with the manager he tells me I need a baggage coupon and all I have is a baggage receipt! I end up getting from him half price figure I'll just dispute afterwards. Contact IB: its AAs fault, try to contact AA each phone call I hang up after 30 min+ on hold and can't fill out the form on their website due to the complicated form I have to fill out. Finally I just google aa email add and send emails to everyone there; prez vice ceo you name it next day get an email from one of their secretaries asking for number to reach me. End of story they refunded the $60 and are sending me $380 in vouchers.
 P.S. They never asked for proof of purchase I could have made up any number that Vueling charged me
Update: Iberia just sent me an email asking for copies of receipts BY MAIL(!?) When I replied asking if I can just email them I got an automated response to contact them from website!
Title: Re: Airline Compensation Master Thread
Post by: nocknock on June 05, 2013, 03:02:36 PM
I flew after pesach with United and they didn't have kosher for me (in BC) so the steward gave me a voucher envelope to send in to United and i still didn't get an answer does it make sense that it takes so long?
Title: Re: Airline Compensation Master Thread
Post by: mickeyg on June 05, 2013, 03:13:35 PM
Airline: United Airlines
Flight: TLV-EWR
Class: Economy+ (Supposed to be)
Incident: Reserved bulkhead seats (paid extra - d'oh) 8 months in advance. 3 hours before flight, lost my seat due to a newborn needing a bassinet
Compensation: $200 voucher
Title: Re: Airline Compensation Master Thread
Post by: sky121 on June 05, 2013, 03:20:12 PM
Airline: United Airlines
Flight: TLV-EWR
Class: Economy+ (Supposed to be)
Incident: Reserved bulkhead seats (paid extra - d'oh) 8 months in advance. 3 hours before flight, lost my seat due to a newborn needing a bassinet
Compensation: $200 voucher

Did you also get back the cost of the e+ seats ?
Title: Re: Airline Compensation Master Thread
Post by: mickeyg on June 05, 2013, 03:20:54 PM
Did you also get back the cost of the e+ seats ?
Yes I did

Correction: Thanks for the reminder...I was supposed to get back the cost and I have not yet....I reached out again
Title: Re: Airline Compensation Master Thread
Post by: mmermss on June 06, 2013, 08:15:31 AM
I would write again or call. In general I am not out to squeeze all I can from airlines when complaining but I don't find 7,000 miles acceptable for all that.  And I would let them know just that.

Update:

Quote
Thank you for your reply.

Please understand United carefully reviews our guidelines regarding
goodwill compensation annually to make sure that they are properly
aligned to several determining factors and to the satisfaction of all
our valued customers.   You asked us to reexamine your request, and we
have done so. All things considered, we do support our earlier decision.
The goodwill miles was not intended as compensation to compensate for
your dissatisfaction. It was offered strictly as a goodwill gesture.
Your circumstances nonetheless warrant special consideration to issue an
additional  3,000 goodwill miles.

We appreciate you choosing United Airlines and hope that we can welcome
you onboard again soon.

Stop or continue?  :)
Title: Re: Airline Compensation Master Thread
Post by: nutcase on June 06, 2013, 10:57:07 AM
Update:

Stop or continue?  :)
stop
Title: Re: Airline Compensation Master Thread
Post by: chff on June 16, 2013, 01:53:27 AM
AA YUL-LGA (Avios Ticket)
2 hour delay, sent email compliant, got $100 e-voucher
Title: Re: Airline Compensation Master Thread
Post by: yaakov levy on June 16, 2013, 06:54:07 PM
Airline: Air France
Flight: CDG/JFK
Class: Economy
Incident: No kosher meal
Compensation: 7500 Flying Blue miles

Is it enough ? What do you think ?
Title: Re: Airline Compensation Master Thread
Post by: dhalpern1 on June 22, 2013, 09:31:01 PM
Recently flew from NYC to Detroit using BA Miles (9k miles round trip). The flight was through American Eagle.

We were delayed at the gate for ~1.5 hours. 30 minutes after getting on the plane we were told that there was an issue with the hydraulics and it would have been very dangerous had we taken off. We then deplaned and waited for around 1 hour while maintenance fixed the plane. Total delay time was 3 hours.

I contacted AA and they gave me a $100 voucher  (for 2 people). Is this appropriate compensation? Is is possible to get the compensation in miles instead of a voucher (not sure i will be paying for American in the near future)?

Thanks.

Followed up with them on email, and they upped it to $200 vouchers each for myself and wife (400 total). This included delays on the way back also.
Title: Re: Airline Compensation Master Thread
Post by: AJK on June 22, 2013, 11:32:02 PM
Luggage delayed 3 days on LH award. $500 cash.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on June 23, 2013, 01:18:52 AM
Luggage delayed 3 days on LH award. $500 cash.
Nice

Baggage damaged on AA - they overnighted a check of $75
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 23, 2013, 07:46:13 AM
flew Delta business from Athens to jfk  scheduled as none stop -- engine trouble and  had to stop in Amsterdam and stay over night--- $100 voucher and 25k --- what do you think   
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on June 23, 2013, 08:06:18 AM
flew Delta business from Athens to jfk  scheduled as none stop -- engine trouble and  had to stop in Amsterdam and stay over night--- $100 voucher and 25k --- what do you think   
Did they payu the over night stay?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 23, 2013, 08:47:27 AM
Did they payu the over night stay?

Yes, plus  shuttle bus transportation ,dinner and brkfst  , hotel was at airport
Title: Re: Airline Compensation Master Thread
Post by: Yeki89 on June 23, 2013, 10:18:13 AM
Airline: Virgin Atlantic
Flight: EWR/LHR
Class: Economy
Incident: No kosher meal
Compensation: ?

What is the usual?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on June 23, 2013, 10:25:03 AM
flew Delta business from Athens to jfk  scheduled as none stop -- engine trouble and  had to stop in Amsterdam and stay over night--- $100 voucher and 25k --- what do you think   
you can get a lot more look up EU airline compensation
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 23, 2013, 10:53:52 AM
you can get a lot more look up EU airline compensation

Thanks--looked it up, do not think I fall into the terms of compensation --

"If a flight is cancelled, passengers are automatically entitled to"....."The airline is also required to pay cash compensation as described below, unless one of the following conditions applies"-- the cancellation was caused by extraordinary circumstances that could not have been avoided by any reasonable measure

I will now still go back for more --- anyone have any experience with this? any suggestions?-- what do you think i am entitled to ? ( one way was  50k , I got 25k and a 24 hour delay
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on June 23, 2013, 05:01:46 PM
Thanks--looked it up, do not think I fall into the terms of compensation --

"If a flight is cancelled, passengers are automatically entitled to"....."The airline is also required to pay cash compensation as described below, unless one of the following conditions applies"-- the cancellation was caused by extraordinary circumstances that could not have been avoided by any reasonable measure

I will now still go back for more --- anyone have any experience with this? any suggestions?-- what do you think i am entitled to ? ( one way was  50k , I got 25k and a 24 hour delay
try---your luck and---- let us ---- know--
Title: Re: Airline Compensation Master Thread
Post by: myb821 on June 23, 2013, 05:15:26 PM
I had an issue that was due to mechanical issue they had to  compensate me the 600 euro for the delay
Title: Re: Airline Compensation Master Thread
Post by: meshugener on June 23, 2013, 05:40:22 PM
Luggage delayed 3 days on LH award. $500 cash.
Wow.
In addition to a new suit covered by the CC company, I guess.
Did you?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 23, 2013, 05:49:10 PM
try---your luck and---- let us ---- know--

MYB821
---"I had an issue that was due to mechanical issue they had to  compensate me the 600 euro for the delay"

Will wait for the 25k to be my account( expect it Tuesday)  and will go back and ask for whatever the EU  requires them to do -- will update after i hear from them --will send them a copy of  PASSENGER RIGHTS
 http://europa.eu/youreurope/citizens/travel/passenger-rights/air/
Title: Re: Airline Compensation Master Thread
Post by: myb821 on June 23, 2013, 05:58:12 PM

MYB821
---"I had an issue that was due to mechanical issue they had to  compensate me the 600 euro for the delay"

Will wait for the 25k to be my account( expect it Tuesday)  and will go back and ask for whatever the EU  requires them to do -- will update after i hear from them --will send them a copy of  PASSENGER RIGHTS
 http://europa.eu/youreurope/citizens/travel/passenger-rights/air/
sounds good gl
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 23, 2013, 06:06:08 PM
saw the Wikipedia explanation , think more effectiv for me  to send   the official rules from the EU    and highlight that, that helps my case
Title: Re: Airline Compensation Master Thread
Post by: myb821 on June 23, 2013, 06:07:38 PM
saw the Wikipedia explanation , think more effectiv for me  to send   the official rules from the EU    and highlight that, that helps my case
absolutely i was on mobile and that was first link so was easiest
Title: Re: Airline Compensation Master Thread
Post by: gold on June 25, 2013, 09:19:14 AM
Airline/Flight: Lufthansa (CDG-FRA-VCE), Swiss (VCE-ZRH-TLV)
Class: Business/Coach (award ticket)
Incident: Busted suitcase, placed broken pieces and only half its contents in a plastic bag, TLV airport wouldn't deliver the delayed broken suitcase.
Compensation: $4,400 cash.

who paid lh or lx?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 25, 2013, 09:55:39 AM
who paid lh or lx?

Did they require you to list contents and provide receipts for the contents ?
Title: Re: Airline Compensation Master Thread
Post by: Dan on June 25, 2013, 12:13:33 PM
LX.
Credit card statements were enough.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 25, 2013, 12:22:23 PM
LX.
Credit card statements were enough.

 for me .  With home owners on lost luggage c.c. statements were ok  and once they see a life style they are more lenient ----- just that --I pack in my bag things that were bought a long time ago and could never find on c.c. if airline required proof
Title: Re: Airline Compensation Master Thread
Post by: Ergel on June 25, 2013, 12:26:09 PM
CX only had one kosher meal for the two of us. Can I get anything other than CX miles or a CX voucher? Neither do me much good
Title: Re: Airline Compensation Master Thread
Post by: YudiG on June 25, 2013, 12:27:09 PM
CX only had one kosher meal for the two of us. Can I get anything other than CX miles or a CX voucher? Neither do me much good

ask them to send you the meal via fedex overnight :P
Title: Re: Airline Compensation Master Thread
Post by: Ergel on June 25, 2013, 12:32:35 PM
ask them to send you the meal via fedex overnight :P
:P, I meant more like some sort of refund on my BA miles or cash :P
Title: Re: Airline Compensation Master Thread
Post by: YudiG on June 25, 2013, 01:30:53 PM
:P, I meant more like some sort of refund on my BA miles or cash :P

understood, was an attempt at some humor on a long fast day
Title: Re: Airline Compensation Master Thread
Post by: plainbachur on June 30, 2013, 11:13:02 AM
My united flight this morning from ewr-lax was canceled due to air traffic united rebooked my out of JFK any chance for compensation besides taxi?
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on June 30, 2013, 11:36:09 AM
broken entertainment wouldnt stay up (bulk head seat) 6000 points on ba
Title: Re: Airline Compensation Master Thread
Post by: mmermss on June 30, 2013, 12:07:07 PM
broken entertainment wouldnt stay up (bulk head seat) 6000 points on ba
Had that on UA few months ago...got 10k UA
Title: Re: Airline Compensation Master Thread
Post by: myb821 on June 30, 2013, 01:01:08 PM

MYB821
---"I had an issue that was due to mechanical issue they had to  compensate me the 600 euro for the delay"

Will wait for the 25k to be my account( expect it Tuesday)  and will go back and ask for whatever the EU  requires them to do -- will update after i hear from them --will send them a copy of  PASSENGER RIGHTS
 http://europa.eu/youreurope/citizens/travel/passenger-rights/air/
any updates?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on June 30, 2013, 09:46:45 PM
any updates?

t
Told me may take 30 days but will try to reply in 7 days --monday wwill be 5 business days
Title: Re: Airline Compensation Master Thread
Post by: DP7 on June 30, 2013, 10:41:16 PM
My united flight this morning from ewr-lax was canceled due to air traffic united rebooked my out of JFK any chance for compensation besides taxi?

Was on the flight before you out of EWR.  Still waiting for my luggage.
Title: Re: Airline Compensation Master Thread
Post by: Bostener on July 01, 2013, 12:11:27 PM

Quote
Thank you for including United Airlines in your travel plans. Your comments and suggestions are genuinely appreciated.

I received your feedback regarding our onboard meal service and I truly regret that we did not meet your expectations. I apologize for the inconvenience this caused and will include your comments in a report to the appropriate department.

While we cannot make up for the inconvenience that you had experienced, in an effort to express our sincere apologies, I will send you an Electronic Travel Certificate that you will receive in a separate e-mail. Please allow 5 business days for delivery.

Thank you for making us aware of the situation and, again, I apologize for the inconvenience. We appreciate your business and look forward to welcoming you on board a future United Airlines flight.

Regards,

Now what does " Electronic Travel Certificate" mean?
Title: Re: Airline Compensation Master Thread
Post by: plainbachur on July 01, 2013, 12:12:13 PM
Now what does " Electronic Travel Certificate" mean?
$$$$$$$
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on July 01, 2013, 12:32:37 PM
Now what does " Electronic Travel Certificate" mean?
Voucher, Gift card, u name it
Title: Re: Airline Compensation Master Thread
Post by: SavingsBigtime on July 01, 2013, 01:03:54 PM
How long does it take to get a response from united?
Sent them last week a complaint still no response .
Title: Re: Airline Compensation Master Thread
Post by: sruly101 on July 01, 2013, 01:08:31 PM
How long does it take to get a response from united?
Sent them last week a complaint still no response .
I got once after 6 weeks, ull get it
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on July 04, 2013, 12:15:58 PM
How long does it take to get a response from united?
Sent them last week a complaint still no response .
can take a while, i've had more luck calling them with my case number and getting it settled om the spot.
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on July 04, 2013, 12:17:41 PM
I had an issue that was due to mechanical issue they had to  compensate me the 600 euro for the delay
same here LH cancelled flight was put on to next flight 4 passengers 600 euro per person.
Title: Re: Airline Compensation Master Thread
Post by: Bostener on July 04, 2013, 01:23:44 PM
Now what does " Electronic Travel Certificate" mean?

Got a $50 voucher towards any United ticket. Should I nudge them for more? What is the best way to do it?
Title: Re: Airline Compensation Master Thread
Post by: u4 on July 06, 2013, 05:40:13 PM
Had that on UA few months ago...got 10k UA
(no inflight entertainment)
I received a $15 dollar credit toward a future flight (travel bank) with Jet Blue. Now I make sure I carry at least one magazine.
Title: Re: Airline Compensation Master Thread
Post by: yas on July 07, 2013, 12:02:42 AM
3 hour delay on jet blue due to weather, got 25$ each for me and my wife.
Title: Re: Airline Compensation Master Thread
Post by: u4 on July 07, 2013, 03:07:32 AM
American Airlines:
  About an hour delay, missed the connecting flight.  The next connecting flight was booked. Had to take the next next connecting flight. Got some meal vouchers at the airport. More upset that the car rental company almost gave the cars away. Didn't know at the time, that I had to call the car rental company in advance even though I had reservations. Total delay about 3 hours.
Title: Re: Airline Compensation Master Thread
Post by: jj1000 on July 07, 2013, 03:17:05 AM
What should be expected from United for no kosher food on an international flight in F both ways, it was requested.
Title: Re: Airline Compensation Master Thread
Post by: Brian on July 07, 2013, 03:57:20 AM
Quote
What should be expected from United for no kosher food on an international flight in F both ways, it was requested.
I got $350 for not having Kosher meals on UA in Y.
Title: Re: Airline Compensation Master Thread
Post by: easy48 on July 07, 2013, 01:45:42 PM
I had 1 seat in first and 2 in business and had no kosher meals on UA from LHR to LAX and they were ordered and I even called To confirm . Thy we're very apologetic but didn't get anything. Who can I reach out to?
Title: Re: Airline Compensation Master Thread
Post by: Menachem613 on July 08, 2013, 01:02:04 PM
Delta
JFK to LAX
Economy
3hr delay (mechanical failure)
$25 gift card. 
Title: Re: Airline Compensation Master Thread
Post by: Bostener on July 09, 2013, 02:27:31 AM
What should be expected from United for no kosher food on an international flight in F both ways, it was requested.

This happened to me in couch more then once and their answer was "in the air we can't go now and get anything"

In business I got a $50 United certificate.
Title: Re: Airline Compensation Master Thread
Post by: dhalpern1 on July 11, 2013, 12:18:42 PM
Delta
TLV to JFK
Economy
Entertainment System wasn't working
5K bonus miles
Title: Re: Airline Compensation Master Thread
Post by: daganster on July 11, 2013, 01:23:54 PM
Delta
TLV to JFK
Economy
Entertainment System wasn't working
5K bonus miles
With Delta it's a lose lose situation when they compensate you  with skypesos. By the way you may be better off asking for ecredits.
Title: Re: Airline Compensation Master Thread
Post by: Jb93davis on July 26, 2013, 10:20:47 AM
My bags were delayed from an air France flight from Paris to Boston. We had a 12 hour layover and confirmed twice that our bags were on our flight. We won't have any clothes for Shabbos or a family event in addition to the necessities.
Anyone have experience with AF? They offered us 100 euro per bag plus the insurance we bought gives us 200$ per bag (to get the things we need: suit, shirts, and other regular things including toothpaste). Any idea if we could spend more? (Air France said they are very strict on allowing only 100 euro but they review all receipts. Basically, we spend the money and they decide if it was really necessary. We really do need the stuff but obviously are not gonna spend the money unless we know well be reasonably reimbursed.)

Thanks in advance for your help!
Title: Re: Airline Compensation Master Thread
Post by: sky121 on July 26, 2013, 11:04:22 AM
Got charged 70 Euros for having to check my carry on in Paris on Air France.
They made me weigh my carry on suitcase and the bag I was holding together.
Called Air France today and told them I didn't think the bag I was holding had a weigh limit. They're sending me back a check. Fastest, easiest experience I ever had.
Title: Re: Airline Compensation Master Thread
Post by: meshugener on July 26, 2013, 11:10:27 AM
@Jb93davis:
Which card did you use to purchase the ticket?
Title: Re: Airline Compensation Master Thread
Post by: jmansour on July 28, 2013, 08:30:30 AM
Charging port wasnt working in lufthansa business purchased with miles. They gave me 5k mile bonus.
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on July 28, 2013, 11:53:54 AM
Delta
TLV-NYC
Flight routed thru AMS with 2hr layover instead of non stop
2 Adults 2 Children

Response:
Quote
Dear Mr.,

RE: Case Number #######,

Thank you for your communication regarding your recent travel from Tel
Aviv.  On behalf of everyone at Delta Air Lines, I sincerely apologize
for the delay of our flight.

I am truly sorry for the inconvenience caused when it was necessary for
our flight to make an unscheduled fuel stop in Amsterdam.  While it is
our intent to fly our schedule as published, there are times when we
make compromises for safety reasons.  Additionally, I regret that due to
your delayed arrival into New York and the traffic you encountered at
that time of day, you did not arrive in time for your kid's school
event.  Again, I apologize for the inconvenience caused.  Be assured
your comments will be shared with the appropriate leadership team for
internal follow up.

Mr., while we are truly sorry for your experience, we do not
provide compensation in the case of a delay of this length.  I apologize
for any disappointment.

I want to thank you, again, for writing regarding your recent travel
from Tel Aviv.  Your support as a SkyMiles member is valued and is of
utmost importance to us.  We hope you will continue to choose Delta, Air
France, KLM, and our SkyTeam partners for your future air travel needs.

Sincerely,


Coordinator, Corporate Customer Care
Delta Air Lines
Title: Re: Airline Compensation Master Thread
Post by: SPLP on July 28, 2013, 04:34:36 PM
Delta
TLV-NYC
Flight routed thru AMS with 2hr layover instead of non stop
2 Adults 2 Children

Response:

I and many others have had success to be compensated by Delta  for  lesser problems , one time I received 15k for a video that did not work another time 15k because some wine spilled on my jeans and recently had to stay overnight in AMS even though it was a none stop flight and got 65k ---    have always found delta sends me a survey to fill out, if you get one , do not be bashful to express yourself  and I would would resend a "new" sm complaining in more details and be vivid . I would not reply to the negative reply u received

 surprised the flight was "only" 2 hrs late with a detour and a refuel . if this is so ,I assume they kept u "locked up " on the plane -- , express how u felt being locked up
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on July 28, 2013, 04:35:52 PM
surprised the flight was "only" 2 hrs late with a detour and a refuel . if this is so ,I assume they kept u "locked up " on the plane -- , express how u felt being locked up

yes locked up! with crying children, i did fill the survey but will SM again
Title: Re: Airline Compensation Master Thread
Post by: SPLP on July 28, 2013, 04:40:20 PM
yes locked up! with crying children, i did fill the survey but will SM again

i am sure u left some horrible things out of your first sm, this is your chance to correct

good luck -- all the comp i got was on award tkts , if you paid-- stress that too, even though paying in miles is same as money

good luck 
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on July 28, 2013, 04:44:09 PM
i am sure u left some horrible things out of your first sm, this is your chance to correct

good luck -- all the comp i got was on award tkts , if you paid-- stress that too, even though paying in miles is same as money

good luck

should i refer to my previous message in the 2nd SM or just start anew?
Title: Re: Airline Compensation Master Thread
Post by: SPLP on July 28, 2013, 04:55:53 PM
should i refer to my previous message in the 2nd SM or just start anew?


 I would start new and maybe do in ur wife's name and ff # if u did the other in ur name etc.

 Hard to believe that with being held on an airplane 2 hours for a un-sked stop , they did not give anything , I do not like delta when i need to book tickets as they are very difficult to use miles -- BUT -- I  have found they are soft and fair when you have a problem -- just today had to cancel a international flight and miles to be re deposited , they were great --did it with no charge of any kind.plus on this same ticket I made changes 3x  in the past all without charge , only once needed to use more miles to get what I  needed   
Title: Re: Airline Compensation Master Thread
Post by: DoGo on July 29, 2013, 12:26:55 AM
I had a flight last week with my wife and infant coming back from our "hot" vacation from FLL with jet blue. Originally we were supposed to fly straight to EWR, about 45 min before departure they announced delay and then canceled the flight due to mechanical failure. They said all direct flights were booked and were very unaccommodating about rescheduling us on a different airline, even though we had infant. We ended up taking a stop over through Boston and arrived 8 hours after originally planed. Our luggage was not there (they said it would be) we stayed around airport for a few different flights to check. It came on a much later flight and was mailed to our home. According to the T&C we get 50 airline credit each for the cancelation and 80 for the luggage. I had called asked for supervisor and complained strongly of the meager compensation for the hardships and loss, she said the most she can do is add another 50 each. Should we settle? Also would I have luck disputing the charges for the tickets through AMEX (the rep didn't think the claim manager would approve, since "we are at the airlines' mercy")?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on July 31, 2013, 06:59:42 PM
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.

Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on July 31, 2013, 07:27:54 PM
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.
Nice!!
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on July 31, 2013, 07:52:26 PM
Booked a swiss flight for 2 family members using United miles.

From TLV to ZRH the plane was downgraded so they ended up not having a real business seat.

Sent an email to Swiss and they responded a couple days later they would refund 30k miles to my UA account. The miles posted same day.

I had that the other day but was in Coach. I was expecting the whole row open together then right before flight they downgraded the plane. Thankfully still had the middle seat open.
Title: Re: Airline Compensation Master Thread
Post by: shmooz on July 31, 2013, 09:49:03 PM
I was in austrian business class (on UA  miles) and the steward popped some champagne near me and soaked my face and clothes. It was painful in my eyes  for a while. Austrian miles have no use for me, can i ask for ua miles? how much is reasonable to expect?
Title: Re: Airline Compensation Master Thread
Post by: daganster on July 31, 2013, 09:54:06 PM
I was in austrian business class (on UA  miles) and the steward popped some champagne near me and soaked my face and clothes. It was painful in my eyes  for a while. Austrian miles have no use for me, can i ask for ua miles? how much is reasonable to expect?
Did you ask the FA for compensation? Did she offer anything? I would first ask OS for compensation.
Title: Re: Airline Compensation Master Thread
Post by: shmooz on July 31, 2013, 10:30:21 PM
Did you ask the FA for compensation? Did she offer anything? I would first ask OS for compensation.
thinking about it later i realized  should have asked for something (dry cleaning?).

I am going to ask OS but what is an elegant way to write- I dont fly OS much so can I have UA miles?
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on August 01, 2013, 02:23:06 PM
almost 3 hour delay on ba mia to lhr 300 euro per passenger
Title: Re: Airline Compensation Master Thread
Post by: SamKey on August 01, 2013, 09:04:29 PM
almost 3 hour delay on ba mia to lhr 300 euro per passenger
WOW!
Title: Re: Airline Compensation Master Thread
Post by: mr. perfect on August 07, 2013, 12:46:07 PM
can someone give me advice in how to get compensation from luftansa .  they just lost my luggage today 
Title: Re: Airline Compensation Master Thread
Post by: mochada on August 07, 2013, 02:56:01 PM
can someone give me advice in how to get compensation from luftansa .  they just lost my luggage today

When did you fly? What class? What were the cicrumstances? Need all the details for anyone to formulate a good answer.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 07, 2013, 02:59:58 PM
When did you fly? What class? What were the cicrumstances? Need all the details for anyone to formulate a good answer.

+1  Also, are you still in the airport? Much easier to deal with there IMO.
Title: Re: Airline Compensation Master Thread
Post by: mordy44 on August 07, 2013, 06:49:36 PM
Anyone have any advice on how to receive compensation from AA for a 5 hour "technical difficulties" delay.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on August 07, 2013, 07:03:02 PM
Anyone have any advice on how to receive compensation from AA for a 5 hour "technical difficulties" delay.
from where to where
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on August 07, 2013, 07:09:16 PM
Anyone have any advice on how to receive compensation from AA for a 5 hour "technical difficulties" delay.

What class?
Title: Re: Airline Compensation Master Thread
Post by: mr. perfect on August 07, 2013, 08:54:09 PM
thanks for answeing .. I flew today on biss with united miles.  I checked online and they say the bag was located and pending conformation . 
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 07, 2013, 08:55:59 PM
thanks for answeing .. I flew today on biss with united miles.  I checked online and they say the bag was located and pending conformation .

You should still get compensation especially if you don't get your luggage until tomorrow or what not. I'd call and see how much they will let you spend for necessities.
Title: Re: Airline Compensation Master Thread
Post by: mr. perfect on August 07, 2013, 09:00:20 PM
oh thanks  what about comp for not getting a kosher meal. When I booked it with united they didn't give me an option and then I called but it wasn't 24 hours b/f so they said they will try
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 07, 2013, 09:02:25 PM
oh thanks  what about comp for not getting a kosher meal. When I booked it with united they didn't give me an option and then I called but it wasn't 24 hours b/f so they said they will try

If you called within 24 hours it's sort of your own fault then. I personally wouldn't ask for compensation for not getting it then.


But I'd call the airline asap before they get your suitcase to you.
Title: Re: Airline Compensation Master Thread
Post by: mr. perfect on August 07, 2013, 09:54:52 PM
Hi Mr. Perfect great minds think alike.....good luck luv Mommy :) :) :) :) :) :) :)
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 13, 2013, 11:40:03 PM
I had a AA flight from PHL to Miami on July 28th using Avios that was cancelled. The terminal lost electricity and there was no flow of information about what was happening. To get my checked in luggage I had to wait by check in counter for my name to be called in the almost dark, as all conveyer belts where not working.I ended up not flying at all. BA refunded me the points and any fees. Is there anything more I can get from BA or American?
Title: Re: Airline Compensation Master Thread
Post by: MarkS on August 14, 2013, 12:09:37 AM
I recently flew US Airways EWR-PHX-BUR on a paid ticket in coach.
The EWR to PHX leg was delayed 3 hours for weather (rain) and air traffic control decided to reroute the flight over Canada so we had to get more fuel before takeoff. By the time we got to PHX there were no more connections to BUR so we had to stay overnight in PHX without compensation since it was weather related. Whats the best route if any to get compensation?
Title: Re: Airline Compensation Master Thread
Post by: shmooz on August 15, 2013, 04:37:09 PM
I was in austrian business class (on UA  miles) and the steward popped some champagne near me and soaked my face and clothes. It was painful in my eyes  for a while. Austrian miles have no use for me, can i ask for ua miles? how much is reasonable to expect?

I did ask for UA miles- got 7500.
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on August 15, 2013, 07:50:30 PM
Airline: Delta
Flight: TLV-JFK
Class: Business
Incident: Flight got canceled. re-booked us on the ELAL flight (1:00 AM instead of 12:40 AM).
Compensation: 20K miles + refund of the difference between coach and Business, (not sure amount yet, should be about $2500). (Claimed that LY J is not worth what DL J is worth).
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 15, 2013, 09:00:53 PM
Airline: Delta
Flight: TLV-JFK
Class: Business
Incident: Flight got canceled. re-booked us on the ELAL flight (1:00 AM instead of 12:40 AM).
Compensation: 20K miles + refund of the difference between coach and Business, (not sure amount yet, should be about $2500). (Claimed that LY J is not worth what DL J is worth).


Was the ticket an award ticket?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on August 15, 2013, 10:00:23 PM

Was the ticket an award ticket?
Revenue
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 15, 2013, 10:04:06 PM
Revenue

Got it. Either way ,nice.
Title: Re: Airline Compensation Master Thread
Post by: smart brit on August 16, 2013, 12:07:08 AM
Airline: Delta
Flight: TLV-JFK
Class: Business
Incident: Flight got canceled. re-booked us on the ELAL flight (1:00 AM instead of 12:40 AM).
Compensation: 20K miles + refund of the difference between coach and Business, (not sure amount yet, should be about $2500). (Claimed that LY J is not worth what DL J is worth).
Nice job!
But 20k delta? Or fb?
I hope the latter
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on August 16, 2013, 12:50:35 AM
Nice job!
But 20k delta? Or fb?
I hope the latter
I actually had an AS account on the booking, but they somehow found my Skymiles account and deposited the miles there.
Title: Re: Airline Compensation Master Thread
Post by: smart brit on August 16, 2013, 12:51:56 AM
I actually had an AS account on the booking, but they somehow found my Skymiles account and deposited the miles there.
That would have been even better than fb.
But nonetheless a great compensation
Title: Re: Airline Compensation Master Thread
Post by: Dan on August 16, 2013, 12:26:39 PM
Airline: Singapore
Flight: JFK-FRA
Class: Suites (Saver Award 57,375/pax)
Incident: Instructed at checkin to go to Virgin Clubhouse but they said they had told SQ that they would not accept SQ pax due to them closing early as it was 12/24.   Had to go back outside security to get lounge passes for the crappy Oasis lounge which doesn't have KSMLs like Virgin does.
Compensation: 9K SQ miles for each of us.
Title: Re: Airline Compensation Master Thread
Post by: smart brit on August 16, 2013, 01:24:18 PM
Airline: Singapore
Flight: JFK-FRA
Class: Suites (Saver Award 57,375/pax)
Incident: Instructed at checkin to go to Virgin Clubhouse but they said they had told SQ that they would not accept SQ pax due to them closing early as it was 12/24.   Had to go back outside security to get lounge passes for the crappy Oasis lounge which doesn't have KSMLs like Virgin does.
Compensation: 9K SQ miles for each of us.
Nice job!
Title: Re: Airline Compensation Master Thread
Post by: Dan on August 16, 2013, 01:47:44 PM
Nice job!
Thanks.
First email got 10K, I said it didn't seem like enough so they bumped it up to 18K.
Title: Re: Airline Compensation Master Thread
Post by: chff on August 16, 2013, 05:08:19 PM
Thanks.
First email got 10K, I said it didn't seem like enough so they bumped it up to 18K.

Got it now? Im still waiting for a reply on their poor KSML offerings, (flew a week before you)
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 21, 2013, 03:50:00 PM
Airline: UA
Flight: EWR - JFK
Class: J
Incident: No kosher meal
Compensation: So far $250 travel cert. I emailed them back that my wife and I both didn't get so we are expecting that times 2. Still no response on that yet. If I don't hear from them I may re send the complaint. I wonder if they have a way of knowing that I already asked for compensation for that flight.
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on August 21, 2013, 04:03:01 PM
Airline: UA
Flight: EWR - JFK
Class: J
Incident: No kosher meal
Compensation: So far $250 travel cert. I emailed them back that my wife and I both didn't get so we are expecting that times 2. Still no response on that yet. If I don't hear from them I may re send the complaint. I wonder if they have a way of knowing that I already asked for compensation for that flight.

Which email address did you use to contact them?
Title: Re: Airline Compensation Master Thread
Post by: chff on August 21, 2013, 04:07:17 PM
EWR to JFK?
Title: Re: Airline Compensation Master Thread
Post by: real-brisker on August 21, 2013, 04:12:48 PM
So far with BA I didn't have any luck with compensation for no kosher meal from  LHR - EWR.

Anything I should try?
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on August 21, 2013, 07:12:47 PM
Which email address did you use to contact them?
I used the contact form on their website. They sent me 250 x 2 so a nice way to make 500 dollars  :)
I just wonder if I email them again asking for more what will happen.

EWR to JFK?
Mistake meant to write EWR - PEK
Title: Re: Airline Compensation Master Thread
Post by: smart brit on August 21, 2013, 08:25:10 PM
Airline Swiss
Flight zrh-tlv
Class j
Incident. We flew together 6 seats and requested to be seated together and kosher meals.
On the outbound flight we where not seated together nor did we receive kosher meals.
Compensation. 500$ voucher.
Should I press for more?
Title: Re: Airline Compensation Master Thread
Post by: Freddie on August 22, 2013, 01:22:33 AM
Advice please... I have a long story of heartache with a United flight back in April. Long story short, I had a major amount of cash (as in more than 2k bucks) pilfered from my carry on. If you want to rebuke me for putting that amount of cash into a carry on, then thanks. Like I said, it's a loooong story and I am keeping it short.

Bottom line, they don't do anything about lost cash. They sent me an apology letter (after a lot of hassle and back and fort and waiting) plus a 500 dollar voucher.

I called them up and said that's nice but my loss was a lot more than that. They said I should be happy with the 500 dollar voucher because usually in these cases people get nothing.

Is there anything to do? This is a real criminal case with a police report and everything. Anything more/different I can do?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 22, 2013, 03:21:31 AM
Advice please... I have a long story of heartache with a United flight back in April. Long story short, I had a major amount of cash (as in more than 2k bucks) pilfered from my carry on. If you want to rebuke me for putting that amount of cash into a carry on, then thanks. Like I said, it's a loooong story and I am keeping it short.

Bottom line, they don't do anything about lost cash. They sent me an apology letter (after a lot of hassle and back and fort and waiting) plus a 500 dollar voucher.

I called them up and said that's nice but my loss was a lot more than that. They said I should be happy with the 500 dollar voucher because usually in these cases people get nothing.

Is there anything to do? This is a real criminal case with a police report and everything. Anything more/different I can do?

I'd say no. You could try reaching someone else but at the end of the day putting cash in your suitcase isn't recommended and not covered. Simple as that.
Title: Re: Airline Compensation Master Thread
Post by: Saver2000 on August 22, 2013, 03:26:12 AM
Advice please... I have a long story of heartache with a United flight back in April. Long story short, I had a major amount of cash (as in more than 2k bucks) pilfered from my carry on. If you want to rebuke me for putting that amount of cash into a carry on, then thanks. Like I said, it's a loooong story and I am keeping it short.

Bottom line, they don't do anything about lost cash. They sent me an apology letter (after a lot of hassle and back and fort and waiting) plus a 500 dollar voucher.

I called them up and said that's nice but my loss was a lot more than that. They said I should be happy with the 500 dollar voucher because usually in these cases people get nothing.

Is there anything to do? This is a real criminal case with a police report and everything. Anything more/different I can do?
From your carry on? How'd that happen??
Title: Re: Airline Compensation Master Thread
Post by: Freddie on August 22, 2013, 03:32:42 AM
From your carry on? How'd that happen??

I said it was a long story. Is it really nogeiah to explain how/why I had the money in the carry-on at the end?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on August 22, 2013, 03:34:19 AM
Do you think you know who took it? Was it an employee?
Title: Re: Airline Compensation Master Thread
Post by: efflpetzel on August 22, 2013, 04:08:44 AM
I think you are very lucky to be getting the $500 voucher at all
Title: Re: Airline Compensation Master Thread
Post by: Freddie on August 22, 2013, 12:25:41 PM
Do you think you know who took it? Was it an employee?

Yes, an employee. No question.
Title: Re: Airline Compensation Master Thread
Post by: Cbs on August 25, 2013, 04:09:54 AM
Airline: Swiss
Flight: DXB - ZRH
Class: Business (award ticket)
Incident: Luggage left behind in DXB and wouldnt make it for 24 hours, luckily i was staying in ZRH for 24 hours 
Compensation: 200 CHF Cash
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 25, 2013, 11:29:19 AM
I recently had a bad experience on both legs of my a flight to Anchorage. I submitted a complaint on Aug 9 online requesting a refund of my miles. I received a automated response on Aug 15 that "We are pleased to inform you that your request for a refund has been approved and was processed today." The email had a link to check the status of the refund which said refund amount 5. It was unclear to me if they were refunding my miles. I sent a message asking for clarification on Aug 16, and have yet to receive any human response. The fact that after 15 days, I have yet to receive a human response is ridiculous. Has anyone had success writing to senior management with unresolved complaints? Any recommendations?
Title: Re: Airline Compensation Master Thread
Post by: Side incomer on August 25, 2013, 11:56:23 AM
I recently had a bad experience on both legs of my a flight to Anchorage. I submitted a complaint on Aug 9 online requesting a refund of my miles. I received a automated response on Aug 15 that "We are pleased to inform you that your request for a refund has been approved and was processed today." The email had a link to check the status of the refund which said refund amount 5. It was unclear to me if they were refunding my miles. I sent a message asking for clarification on Aug 16, and have yet to receive any human response. The fact that after 15 days, I have yet to receive a human response is ridiculous. Has anyone had success writing to senior management with unresolved complaints? Any recommendations?
Maybe they haven't yet responded, because the don't know which airline you flew (just like us)  :P
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 25, 2013, 02:34:34 PM
Maybe they haven't yet responded, because the don't know which airline you flew (just like us)  :P
my bad. United.
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 26, 2013, 03:58:09 PM
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml (http://www.untied.com/ual/contact.shtml) he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com. 
Title: Re: Airline Compensation Master Thread
Post by: nocknock on August 27, 2013, 12:08:36 AM
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml (http://www.untied.com/ual/contact.shtml) he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com.
I got a response after five month, and actually someone on my flight what also had an issue waited SIX month.

This is why they have the worst feedback...
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 10:58:58 AM
Has anyone had success writing or emailing Martin Hand, Senior Vice President, Customer Experience. According to this link http://www.untied.com/ual/contact.shtml (http://www.untied.com/ual/contact.shtml) he can be contacted at Martin Hand, Senior Vice President, Customer Experience, P.O. Box 66100,  Chicago, IL 60666. Email martin.hand@united.com.
Thanks Thingy, When i saw this email address yesterday I decided to give it a try I emaild about a refund for a canceled ticket, this morning i got this cute email..I do apologize for the delay and will make sure you get a complete refund, based on you buying the higher fare.

Best regards,

Martin Hand

Senior Vice President

Customer Experience

United Airlines

872-825-2924

Martin.hand@united.com
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 27, 2013, 12:13:38 PM
I didn't try myself yet. Good to know. Thanks!
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 12:22:25 PM
I didn't try myself yet. Good to know. Thanks!
A different email that I got fro him even said "sent from my iphone"......... so it really sounds that he him self is answering.
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 27, 2013, 02:52:55 PM
Sounds a little strange. I only know his email address from link I posted. Maybe its a fake email address???
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 27, 2013, 03:25:22 PM
I had a AA flight from PHL to Miami on July 28th using Avios that was cancelled. The terminal lost electricity and there was no flow of information about what was happening. To get my checked in luggage I had to wait by check in counter for my name to be called in the almost dark, as all conveyer belts where not working.I ended up not flying at all. BA refunded me the points and any fees. Is there anything more I can get from BA or American?
Im trying to contact AA online...they ask for my ticket number...I believe thats a different number than the BA ticket number. Any idea how I can find that? I did the Dans shtick to get the flight on my AA account if that helps.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 04:01:39 PM
Im trying to contact AA online...they ask for my ticket number...I believe thats a different number than the BA ticket number. Any idea how I can find that? I did the Dans shtick to get the flight on my AA account if that helps.
Dan posted there how to get your AA ticket number, dont remember how ..... maybe @ check my trip?
Title: Re: Airline Compensation Master Thread
Post by: Dan on August 27, 2013, 04:03:43 PM
http://www.dansdeals.com/archives/29252
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 04:04:12 PM
Sounds a little strange. I only know his email address from link I posted. Maybe its a fake email address???
I have verified this is a true email add. he probably answers emails on the go from his iphone.
on his first email to me it did have his full signature as I posted a copy before before.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 04:11:38 PM
http://www.dansdeals.com/archives/29252
Dan, what do you say to my luck getting refunded fully what I paid for my economy ticket that I canceled the day of my flight when business saver opened......... JFK-LAX in flat bad??? I was being meyaesh my self of seeing this $600 back, and what one right email can do...... he even Apologized for the delay of the refund...... im thinking of asking now a compensation for the delay ........ but I first wonna see my refund actually posted.
Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 27, 2013, 04:26:17 PM
http://www.dansdeals.com/archives/29252
Thanks!
I already sent in using tichet number on BA confirmation email. I checked on finnair now B'H its the same ticket number.
Title: Re: Airline Compensation Master Thread
Post by: real-brisker on August 27, 2013, 04:26:41 PM
Tufasta mirubah lo tufastu
Title: Re: Airline Compensation Master Thread
Post by: MarkS on August 27, 2013, 04:28:42 PM
Tufasta mirubah lo tufastu
+1. Let's not abuse this email address too much so that when it's really needed it works.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on August 27, 2013, 04:38:47 PM
+1. Let's not abuse this email address too much so that when it's really needed it works.
Kk was just kidding......... btw I also asked him for a upgrade for my friend that is a Gold member on his flight this week EWR-TLV but here he could not do for me more the sorry... here you go....
Thank you and your refund has been processed.

On the upgrade for your friend, I wish we could but that is a very popular route with our premiere members and the BusinessFirst product is a very high end product and much more expensive than our domestic product. Sorry I won't be able to do it.

Sent from my iPhone

Title: Re: Airline Compensation Master Thread
Post by: Thingywingy on August 27, 2013, 05:19:40 PM
+1. Let's not abuse this email address too much so that when it's really needed it works.
+
Title: Re: Airline Compensation Master Thread
Post by: A European on August 27, 2013, 07:55:09 PM
What could I get for not getting KSML on business/first united EWR - HAMBURG?

They didn't stop to apologize and gave me a few bananas and apple's.

They filled a complain envelope for me.

Should I also call united?
Double dip?
Title: Re: Airline Compensation Master Thread
Post by: MosheD on August 28, 2013, 08:33:56 PM
What can I expect from delta if they charged me for my medical (diabetic) equipment?
They have so far sent me an email confirming they violated the law and refunded (just) the fee.
How high should I be aiming?
Title: Re: Airline Compensation Master Thread
Post by: yehudak on August 29, 2013, 02:56:41 PM
I flew Delta to TLV and was delayed on the ground over 5 hours on the plane. When I spoke to Delta corporate they told me they can't issue any refunds and I should file a complaint on a special section on their website. They said this is because there is ongoing litigation with the Israeli government. Anybody have experience with this in the past? Thanks
Title: Delta NYC-TLV Compensation
Post by: yehudak on September 01, 2013, 05:39:19 PM
Has anyone had any experience getting compensation from Delta on a flight to TLV. I was delayed over 5 hours on the ground in JFK. They claim there is a special team that deals with it since they are in litigation with the Israeli government. I must submit a claim online. Anybody heard of this?
Title: Re: Delta NYC-TLV Compensation
Post by: Saver2000 on September 01, 2013, 06:14:54 PM
Please post in the compensation thread. 
Title: Re: Airline Compensation Master Thread
Post by: A European on September 01, 2013, 08:13:52 PM
Please post in the compensation thread.
The problem is that He posted already ;)
So He couldn't post again!
Title: Re: Airline Compensation Master Thread
Post by: am32 on September 02, 2013, 08:26:38 AM
Not exactly compensation but I'll treat it as such.  Was booked on a UA Award YUL-IAD-DTW.  Inbound to YUL was delayed so I would have missed my connection in IAD.  Asked (very nicely) and got rebooked nonstop on DL! :)
Title: Re: Airline Compensation Master Thread
Post by: AI-TRAVEL on September 04, 2013, 01:46:09 AM
Took a ba miles from NYC to Dtw. Got delayed 35 mins. Then about 25 min into my flight the stewardess spilled a can of coke all over me! And then acted like nothing happened. My first reaction was " don't worry about it, it's fine". She responds " I'm not!" And keeps going like nothing happened. My question is what compensation to expect? And who do I want to talk to, BA or AA or both?
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on September 08, 2013, 06:37:37 PM
Airline: Cathay Pacific
Flight: YVR-JFK
Class: First
Incident: Bassinet was broken
Compensation: $150 voucher   
Title: Re: Airline Compensation Master Thread
Post by: AJK on September 08, 2013, 07:52:47 PM
Airline: Cathay Pacific
Flight: YVR-JFK
Class: First
Incident: Bassinet was broken
Compensation: $150 voucher

For CX?
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on September 08, 2013, 09:19:13 PM
For CX?
Yes, which includes Duty free on board.

Title: Re: Airline Compensation Master Thread
Post by: AJK on September 08, 2013, 09:20:04 PM
Yes, which includes Duty free on board.

Now we're talking.
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on September 08, 2013, 09:37:25 PM
Now we're talking.
Don't worry, I asked for more ;)

Title: Re: Airline Compensation Master Thread
Post by: gunit770 on September 08, 2013, 09:42:55 PM
Airline: Cathay Pacific
Flight: YVR-JFK
Class: First
Incident: Bassinet was broken
Compensation: $150 voucher

Who did you complain to? CX? Via which avenue?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on September 09, 2013, 02:46:06 PM
Airline: Air Canada
PAX: 2 Adults
Flight: TLV-YYZ-YUL
Class: Economy
Incident: Flight from TLV to YYZ on monday was cancelled, was rebooked to flight on tuesday morning to toronto, en route flight was diverted to Montreal (final destination!) but they did not let people ending in montreal off aircraft instead proceed to toronto and continue from there, arrived to montreal a total of 22 hours later than supposed to (and right before rosh hashana!!)

Compensation: What can i expect? anyone with tips on how to file this request? should i offer what will satisfy me? if so till where can i go? should i let them make an offer and reject if i feel its not enough? TIA
Title: Re: Airline Compensation Master Thread
Post by: shmooz on September 09, 2013, 03:36:50 PM
Delayed luggage for a day on Airtran booked through SW. After some back and forth $50 voucher on Airtran which is really useless to me, was asking for SW miles.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on September 09, 2013, 04:43:42 PM
Airline: Air Canada
PAX: 2 Adults
Flight: TLV-YYZ-YUL
Class: Economy
Incident: Flight from TLV to YYZ on monday was cancelled, was rebooked to flight on tuesday morning to toronto, en route flight was diverted to Montreal (final destination!) but they did not let people ending in montreal off aircraft instead proceed to toronto and continue from there, arrived to montreal a total of 22 hours later than supposed to (and right before rosh hashana!!)

Compensation: What can i expect? anyone with tips on how to file this request? should i offer what will satisfy me? if so till where can i go? should i let them make an offer and reject if i feel its not enough? TIA
as per Israeli dot rules, you might be eligible for lots of money. check it out
Title: Re: Airline Compensation Master Thread
Post by: mendoul on September 09, 2013, 04:57:42 PM
hey i just flew Norwegian airline
i had in my suitcase 12 bottle of wine, (i declared the suitcase fragile), 5 got broken when i arrived
at the airport the agent at the baggage claim posted in my file that i had mentioned "fragile" at the check-in

my suitcase it now dead (stinks wine, and changed color ;) )
and i lost 5 bottle of expensive wine!

now what can i do?
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 09, 2013, 08:26:24 PM
hey i just flew Norwegian airline
i had in my suitcase 12 bottle of wine, (i declared the suitcase fragile), 5 got broken when i arrived
at the airport the agent at the baggage claim posted in my file that i had mentioned "fragile" at the check-in

my suitcase it now dead (stinks wine, and changed color ;) )
and i lost 5 bottle of expensive wine!

now what can i do?
Did you notify the airline when you landed? Have you considered emailing the airline?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 09, 2013, 08:27:06 PM
hey i just flew Norwegian airline
i had in my suitcase 12 bottle of wine, (i declared the suitcase fragile), 5 got broken when i arrived
at the airport the agent at the baggage claim posted in my file that i had mentioned "fragile" at the check-in

my suitcase it now dead (stinks wine, and changed color ;) )
and i lost 5 bottle of expensive wine!

now what can i do?

Side note...did you wrap them well?

Diapers!!
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 09, 2013, 08:33:27 PM
Side note...did you wrap them well?

Diapers!!
Some airport workers couldn't care less they simply toss your stuff on the plane. If they were somewhat gentle even if it wasn't packaged to perfection the bottles wouldn't crack.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on September 09, 2013, 09:26:52 PM
Did you notify the airline when you landed? Have you considered emailing the airline?
what do you think the airline would answer him about 5 bottles of wine he put into his suitcase?
Title: Re: Airline Compensation Master Thread
Post by: mendoul on September 10, 2013, 03:20:44 AM
Did you notify the airline when you landed? Have you considered emailing the airline?

yes i notify them!

Side note...did you wrap them well?

yes and a declared them as fragile before the flight

Title: Re: Airline Compensation Master Thread
Post by: Jeremiah on September 11, 2013, 12:18:52 PM
I flew tlv-yyz-cle yesterday. The flight was delayed 2 hrs due to a delay of the plane coming from yyz to tlv. Of course they didn't notify me or anyone else about the delay even though they knew about it the night before. Anyways they told me in tlv that ill miss my connection and they put me up in a hotel. Had they notified me before then probably I could of got redirected through ewr or something in order to get me in to cle the same day. The ticket was an award ticket united miles - air canada flight.
1. Is someone to take blame for not notifying me? United? Air Canada? both?
2. I paid the taxes and fees with my Amex gold. Can I get anything from them?
Title: Re: Airline Compensation Master Thread
Post by: TAVI on September 12, 2013, 11:01:51 AM
Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?
Title: Re: Airline Compensation Master Thread
Post by: AJK on September 12, 2013, 12:03:32 PM
$100 in taxis + cost of hotel room + extra for hassle of missing meeting.
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on September 12, 2013, 12:04:24 PM
$100 in taxis + cost of hotel room + extra for hassle of missing meeting.
Details?
Title: Re: Airline Compensation Master Thread
Post by: AJK on September 12, 2013, 12:21:36 PM
Details?

Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?
$100 in taxis + cost of hotel room + extra for hassle of missing meeting.
Title: Re: Airline Compensation Master Thread
Post by: TAVI on September 12, 2013, 01:24:55 PM

that does sound reasonable, depending on what they offer for the hassle and the missed meeting of course.

Do i just file a compliant on the top right corner of Delta.com? or is there a specific number to call for such circumstances?
Title: Re: Airline Compensation Master Thread
Post by: ganizzy on September 12, 2013, 07:16:27 PM
my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 12, 2013, 07:18:39 PM
my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?

I'd push for more. That's just me.
Title: Re: Airline Compensation Master Thread
Post by: AJK on September 12, 2013, 07:36:49 PM
my flight from MEL to Lax on United got cancelled
we were rebooked on Air New Zealand with stopover in Auckland

i complained that A - when i called to see if there were any other possibilities, the agent had no idea what they were talking about and told me there was nothing else available. found out later there was a nonstop on Virgin that people on my cancelled flight got switched to.

b) that instead of cancelling my United Club card, I kept it for the benefits davka for this flight and bec i was switched i didnt get baggage allowance or lounge access

they responded with 7,500 miles for me.

push for more? leave it?

How long did it take for them to respond?
Title: Re: Airline Compensation Master Thread
Post by: ganizzy on September 12, 2013, 11:43:08 PM
How long did it take for them to respond?

I didn't receive a response to my first email at all. After a week I wrote again and got a response in about 2 days. Responded today asking for more and already got back a no
Title: Re: Airline Compensation Master Thread
Post by: ilherman on September 13, 2013, 12:05:40 AM
I didn't receive a response to my first email at all. After a week I wrote again and got a response in about 2 days. Responded today asking for more and already got back a no
Try emailing Martin Hand, explain him your whole story and why you think you deserve a better compensation I had a lot success by emailing him. 
Title: Re: Airline Compensation Master Thread
Post by: jaywhy on September 13, 2013, 02:19:44 PM
Southwest $225 voucher. Condensation dripping on us from AC vents during flight.
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on September 15, 2013, 01:29:14 PM
is there a "Car Rental Compensation Master Thread" or i have to create one?
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on September 16, 2013, 05:54:19 AM
Airline: Cathay Pacific
Flight: YVR-JFK
Class: First
Incident: Bassinet was broken
Compensation: 2 X $150 voucher
FTFM

Title: Re: Airline Compensation Master Thread
Post by: Super Speed on September 16, 2013, 05:43:07 PM
I paid $100 for baggage overweight with United it was a long story, putting it simple after all my complaints I got 15K United points, $100 Statement Credit and a $50 flying voucher!! Seems I should always fly overweight! ;)
#goodtimes

Title: Re: Airline Compensation Master Thread
Post by: ayman on September 16, 2013, 05:45:50 PM
care to share the long story?
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on September 16, 2013, 05:46:04 PM

I paid $100 for baggage overweight with United it was a long story, putting it simple after all my complaints I got 15K United points, $100 Statement Credit and a $50 flying voucher!! Seems I should always fly overweight! ;)
#goodtimes

We like long stories when it involves receiving free stuff.
Title: Re: Airline Compensation Master Thread
Post by: Super Speed on September 16, 2013, 06:42:44 PM
Basically I was entitled to 2 free suitcases (me and my wife) one weighed 64 lbs the other 37 lbs I told the lady I wanted to switch it around. She tells me "even if you move it around you'll still be overweight so stop holding up the line and pay the fee". I did so but afterwards realized I could've moved 1 lb into my carry on (courtesy of ddf) so I called and complained and emailed a whole bunch of departments. So that's the total of my efforts!

Title: Re: Airline Compensation Master Thread
Post by: aj26 on September 17, 2013, 12:08:56 AM
I just had an obnoxious gate agent tell me the flight was totally full and I couldn't bring a car seat on for my lap child. During the flight I looked around and see a dozen or so open seats. Anyone think i can get compensation?
Title: Re: Airline Compensation Master Thread
Post by: Devorah on September 17, 2013, 12:16:57 AM
I just had an obnoxious gate agent tell me the flight was totally full and I couldn't bring a car seat on for my lap child. During the flight I looked around and see a dozen or so open seats. Anyone think i can get compensation?
They aren't required to give you compensation for not allowing a carseat on board but you will probably get something for the "obnoxious gate agent" part.
Title: Re: Airline Compensation Master Thread
Post by: daganster on September 17, 2013, 01:47:05 AM
They aren't required to give you compensation for not allowing a carseat on board but you will probably get something for the "obnoxious gate agent" part.
I doubt an airline would compensate for an "obnoxious gate agents", but it doesn't hurt to try.
Title: Re: Airline Compensation Master Thread
Post by: Devorah on September 17, 2013, 10:17:09 AM
I doubt an airline would compensate for an "obnoxious gate agents", but it doesn't hurt to try.
I've written to various airlines about rude airline personnel and have almost always received a voucher with an apology letter.
Title: Re: Airline Compensation Master Thread
Post by: A European on September 21, 2013, 07:25:26 PM
No compensation!  :( all I got was this:

Dear A European.

Thank you for contacting United Airlines.

I want to apologize for the inconvenience you experienced when the special meal was not provided.

United understands the diverse dietary needs of our customers, and we offer a variety of special meals in select markets. We do our best to honor each request. Your feedback will be forwarded to our Food Services Division for review and corrective action.

For information on our commitment to meeting your specific dining needs, please visit us at united.com. If you have specific dietary requirements, please consider carrying your personal food choices onboard with you.

We appreciate your business and look forward to welcoming you on board a future United Airlines flight.

Regards,

Donna Smith Customer Care Manager
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on September 22, 2013, 08:25:43 AM
On delta to tlv,  i had my phone on airplane mode and guy came over and asked me what dont i understand about turning off the phone and asked if i want to find a different way to get to tlv.  Should i complain?
Title: Re: Airline Compensation Master Thread
Post by: A3 on September 22, 2013, 08:51:55 AM
On delta to tlv,  i had my phone on airplane mode and guy came over and asked me what dont i understand about turning off the phone and asked if i want to find a different way to get to tlv.  Should i complain?


Airplane mode is not off.
Consider yourself lucky he let you stay on after all..
Title: Re: Airline Compensation Master Thread
Post by: ilherman on September 22, 2013, 10:23:45 AM

Airplane mode is not off.
Consider yourself lucky he let you stay on after all..
After take off you are allowed to have it on on airplane mode. if aryeh1 had it on at take off it would be a different story.
Title: Re: Airline Compensation Master Thread
Post by: A3 on September 22, 2013, 10:25:53 AM
After take off you are allowed to have it on on airplane mode. if aryeh1 had it on at take off it would be a different story.

The fact that the flight attendant was able to threaten to throw him off the flight, to me means the plane was still on the ground...
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on September 22, 2013, 10:38:52 AM
The fact that the flight attendant was able to threaten to throw him off the flight, to me means the plane was still on the ground...
yes was before takeoff maybe 20 min before after they announced to turn off electronic devices.
Isn't airplane mode essentially turning it off?
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 22, 2013, 10:43:37 AM
Check this the Craziest thing just happened to me my wife my father and my 8 month old were on a flight laguardia to Chicago ohare 20 min in plane becomes freezing cold and oxygen masks dropped the plane started dropping rapidly our stomachs were in our mouths. There  was some cabin pressure issues and malfunctioning just landed emergency landing at newark next flight isnt for 2 more hours! This was seriously traumatizing what should I ask for? Im gonna go crazy with them oh and my oxygen mask was the only one not working.
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 22, 2013, 10:44:48 AM
Heres some pictures
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 22, 2013, 10:45:50 AM
Emergency responders at Newark
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on September 22, 2013, 11:17:01 AM
Check this the Craziest thing just happened to me my wife my father and my 8 month old were on a flight laguardia to Chicago ohare 20 min in plane becomes freezing cold and oxygen masks dropped the plane started dropping rapidly our stomachs were in our mouths. There  was some cabin pressure issues and malfunctioning just landed emergency landing at newark next flight isnt for 2 more hours! This was seriously traumatizing what should I ask for? Im gonna go crazy with them oh and my oxygen mask was the only one not working.
Omg i would ask for a 747 in good condition
Title: Re: Airline Compensation Master Thread
Post by: myb821 on September 22, 2013, 11:18:45 AM
Check this the Craziest thing just happened to me my wife my father and my 8 month old were on a flight laguardia to Chicago ohare 20 min in plane becomes freezing cold and oxygen masks dropped the plane started dropping rapidly our stomachs were in our mouths. There  was some cabin pressure issues and malfunctioning just landed emergency landing at newark next flight isnt for 2 more hours! This was seriously traumatizing what should I ask for? Im gonna go crazy with them oh and my oxygen mask was the only one not working.
how u kknow ur mask wasnt working
Title: Re: Airline Compensation Master Thread
Post by: Ergel on September 22, 2013, 11:18:50 AM
yes was before takeoff maybe 20 min before after they announced to turn off electronic devices.
Isn't airplane mode essentially turning it off?
No. Next time follow directions
Title: Re: Airline Compensation Master Thread
Post by: Saver2000 on September 22, 2013, 11:22:23 AM
No. Next time follow directions
Lol.
Title: Re: Airline Compensation Master Thread
Post by: Saver2000 on September 22, 2013, 11:27:46 AM
In general   the whole "turning off electronics device"  thing is BS.  There's no reason for it. 
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 22, 2013, 11:28:27 AM
In general   the whole "turning off electronics device"  thing is BS.  There's no reason for it.

That may be true. But when they ask you to turn it off, you should.
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 22, 2013, 11:29:49 AM
No. Next time follow directions
I put my wife and babys on so I know how to put it on it was not inflating for me and nothing was coming out.
Title: Re: Airline Compensation Master Thread
Post by: Saver2000 on September 22, 2013, 11:29:56 AM
That may be true. But when they ask you to turn it off, you should.
Not arguing with that.  But what's airplane mode for??
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 22, 2013, 11:31:32 AM
Not arguing with that.  But what's airplane mode for??
For when they tell you can use electronics while flying.
Title: Re: Airline Compensation Master Thread
Post by: Dan on September 22, 2013, 12:03:11 PM
I put my wife and babys on so I know how to put it on it was not inflating for me and nothing was coming out.
"Even if the bag doesn't inflate"
-What I have heard over 1,000 times in my life.
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on September 22, 2013, 12:14:06 PM
"Even if the bag doesn't inflate"
-What I have heard over 1,000 times in my life.

I think he is more  concerned about the nothing coming out part..

No oxygen = not good
Title: Re: Airline Compensation Master Thread
Post by: mochada on September 22, 2013, 12:15:28 PM
yes was before takeoff maybe 20 min before after they announced to turn off electronic devices.
Isn't airplane mode essentially turning it off?

No.  I know a Delta pilot who told me that when phones are on even in airplane mode, they hear feedback on their communications with the control tower.  Once they reach cruising altitude and the plane is more or less in auto pilot, that is when they allow electronics and airplane mode.
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on September 22, 2013, 12:17:12 PM
I put my wife and babys on so I know how to put it on it was not inflating for me and nothing was coming out.
He wasn't responding to you
Title: Re: Airline Compensation Master Thread
Post by: Dan on September 22, 2013, 12:20:23 PM
No.  I know a Delta pilot who told me that when phones are on even in airplane mode, they hear feedback on their communications with the control tower.  Once they reach cruising altitude and the plane is more or less in auto pilot, that is when they allow electronics and airplane mode.
He's full of #$%^.
The only reason to turn it off is because the FAA requires it. There's no other reason for it.
Title: Re: Airline Compensation Master Thread
Post by: mochada on September 22, 2013, 12:32:03 PM
He's full of #$%^.
The only reason to turn it off is because the FAA requires it. There's no other reason for it.

That's what he says...he could be full of bologna but he's actually a fairly trust worthy guy.
To be honest, I usually just stick my phone in my pocket and forget to do anything to it prior to take off.
Title: Re: Airline Compensation Master Thread
Post by: mmermss on September 22, 2013, 12:47:59 PM
He's full of #$%^.
The only reason to turn it off is because the FAA requires it. There's no other reason for it.
http://www.collegehumor.com/video/6905768/why-cant-you-use-phones-on-planes
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on September 22, 2013, 12:55:55 PM
http://www.collegehumor.com/video/6905768/why-cant-you-use-phones-on-planes

the ending always gets me..   ::)
Title: Re: Airline Compensation Master Thread
Post by: meshugener on September 23, 2013, 10:33:25 AM
http://nytimes.com/2013/09/23/technology/faa-nears-new-rules-on-devices.html
Title: Re: Airline Compensation Master Thread
Post by: Dan on September 23, 2013, 10:45:23 AM
http://nytimes.com/2013/09/23/technology/faa-nears-new-rules-on-devices.html
"Greg Pritikin, a screenwriter who lives in Los Angeles. “I’ve almost come to fisticuffs with some passengers who refuse to turn off their phone. I take airplane safety very seriously.” "

I hate self-appointed policemen.
Had a nutter on an hourlong tarmac delay and had to buzz the FA to prove to him that it was perfectly safe to use my phone while we were parked on the tarmac.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on September 23, 2013, 11:00:31 AM
Lol.
On my last flight I made a phone call over WiFi and the guy behind me just about passed out. He didn't say a word though. All I got was some nasty looks. Meanwhile I WAS whispering so not to disturb anyone so perhaps I did look pretty shady.
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on September 23, 2013, 11:14:56 AM
Anyone know Israel's rules regarding compensation for a delayed/lost bag? Is there any official government rule here regarding this?
Title: Re: Airline Compensation Master Thread
Post by: A European on September 23, 2013, 02:45:18 PM
Airline: UNITED
Flight: EWR - STR
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online and 2 additional times by phone)
Compensation: 7500 Miles

Should I ask for more?
Title: Re: Airline Compensation Master Thread
Post by: IsraelGuy on September 23, 2013, 05:03:21 PM
Anyone know Israel's rules regarding compensation for a delayed/lost bag? Is there any official government rule here regarding this?

Don't know specifically about lost luggage, but my brother-in-law and a friend were both on a flight leaving Israel that got delayed until the next day. Aside from putting them in a hotel for the night, apparently because the laws in Israel were 'very strict' the airline refunded them the full cost of the trip. So I would assume for a lost bag there would be something...
Title: Re: Airline Compensation Master Thread
Post by: TAVI on September 23, 2013, 07:50:04 PM
Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?

10 days after submitting a complain, and still no response from Delta, unbelievable.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on September 23, 2013, 08:06:59 PM
10 days after submitting a complain, and still no response from Delta, unbelievable.
They take their time. United complains takes about a month or so to get a response.
Title: Re: Airline Compensation Master Thread
Post by: AJK on September 23, 2013, 08:09:20 PM
I've been waiting for at least 2 weeks on a UA complaint.
Title: Re: Airline Compensation Master Thread
Post by: meshugener on September 23, 2013, 08:20:54 PM
With UA it took me over a month.
Title: Re: Airline Compensation Master Thread
Post by: lechatchileh ariber on September 24, 2013, 06:01:16 AM
aa flight got delayed overnight
they booked a car service to and from ch, payed 71 bucks for yoshyosh and i to have dinner at basil, and 10k miles :)
Title: Re: Airline Compensation Master Thread
Post by: TAVI on September 24, 2013, 10:59:31 AM
wow, didn't know the process took so long, thought they usually got back to you within day or 2. you live and you learn ha?
Title: Re: Airline Compensation Master Thread
Post by: lechatchileh ariber on September 24, 2013, 11:23:15 AM
i got all my responces same day from aa
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 24, 2013, 06:46:29 PM
i got all my responces same day from aa

When you complained via there complaint section on there website?
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 25, 2013, 04:20:36 PM
Got email back from AA today theyre giving me 20k bonus point for my troubles shouldi make a bigger deal?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on September 25, 2013, 05:34:32 PM
Got email back from AA today theyre giving me 20k bonus point for my troubles shouldi make a bigger deal?
Never hurts to try.  don't remember people getting much better then this.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on September 26, 2013, 12:09:45 PM
Got email back from AA today theyre giving me 20k bonus point for my troubles shouldi make a bigger deal?

If the 20k is for all of you --you MUST  go back and get more --- if 20k for each , still try for more
Title: Re: Airline Compensation Master Thread
Post by: Shreknit on September 28, 2013, 08:43:18 PM
So someone from aa left a message over chag saying 20k for each and that they want to speak to me whats reasonable to ask for?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on September 28, 2013, 08:50:43 PM
So someone from aa left a message over chag saying 20k for each and that they want to speak to me whats reasonable to ask for?
Maybe some status.......
Title: Re: Airline Compensation Master Thread
Post by: SPLP on September 29, 2013, 05:23:08 AM
2 or 4 free round trip tickets
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on September 29, 2013, 04:21:58 PM
i
Maybe some status.......
i've tried getting status as compensation in the past the're usualy quite tough on that
Title: Re: Airline Compensation Master Thread
Post by: lechatchileh ariber on September 29, 2013, 04:26:45 PM
When you complained via there complaint section on there website?
yes, though when i sent in my receipt i had to send them a complaint for them to get back to me about it. (the receipts go through somewhere else)
Title: Re: Airline Compensation Master Thread
Post by: mochada on September 30, 2013, 08:28:42 AM
No kosher meal on UA. 
EWR-CDG
F CLASS

20K UA points
Title: Re: Airline Compensation Master Thread
Post by: mochada on September 30, 2013, 12:17:02 PM
No kosher meal on UA. 
EWR-CDG
F CLASS

20K UA points

Make that 40K.

I booked my mom and sister from my Plat account.  They each received 10K in their accounts and I received 20K.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on September 30, 2013, 12:39:23 PM
Make that 40K.

I booked my mom and sister from my Plat account.  They each received 10K in their accounts and I received 20K.

It was well worth it....  :)
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on September 30, 2013, 02:37:01 PM
Airline: Air Canada
PAX: 2 Adults
Flight: TLV-YYZ-YUL
Class: Economy
Incident: Flight from TLV to YYZ on monday was cancelled, was rebooked to flight on tuesday morning to toronto, en route flight was diverted to Montreal (final destination!) but they did not let people ending in montreal off aircraft instead proceed to toronto and continue from there, arrived to montreal a total of 22 hours later than supposed to (and right before rosh hashana!!)

Compensation: What can i expect? anyone with tips on how to file this request? should i offer what will satisfy me? if so till where can i go? should i let them make an offer and reject if i feel its not enough? TIA

This is the response:
Quote
Dear Mr.,

Thank you for your email. We appreciate the time you have taken to contact us and are pleased to address your concerns.

We are sorry to learn that you were among our passengers whose travel plans were disrupted due to the cancellation of flight AC85

We recognize on-time performance as one of the key drivers of a successful airline and strive to meet our published schedule. While we make every effort to operate our flights as scheduled, regretfully, delays and cancellations sometimes occur. In these circumstances, it is very important to ensure that the needs of all affected customers are being met. When handled with courtesy and professionalism, most passengers will accept the inconvenience and understand that their safe travel must always be our first priority. We realize how important on-time departures are for our customers, and certainly regret the inconvenience you experienced.

As there are instances where avoiding a flight delay is impossible, times shown on tickets are not guaranteed, and do not form part of the contract for carriage on any airline.

Our records indicate that all affected passengers on flight AC85 were afforded a 25% Promo Code which can be used on their next flight when booking on aircanada.com.

You may retrieve your Promotion Code at: https://services.aircanada.com/flightdisruption/selfservice/promotioncode

Thank you for allowing us this opportunity to review and respond to your concerns. We hope your future travels on Air Canada are pleasant and trouble free.

Sincerely,


Customer Relations
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on September 30, 2013, 02:45:08 PM
This is the response:
They are trying their luck, as per Israeli DOT rules you are eligible for way more than that, I believe it's 3000 NIS per passenger.
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on September 30, 2013, 04:52:37 PM
They are trying their luck, as per Israeli DOT rules you are eligible for way more than that, I believe it's 3000 NIS per passenger.
What route should i take now?
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on September 30, 2013, 04:54:27 PM
What route should i take now?
Yu\ou can try saying you don't want to fly with them any more and the promo code is no help to you.
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on October 01, 2013, 09:21:04 AM
Delta;sound on screen was really low and couldnt hear anything, is it worth a complaint?

And bassinet seat was given to people who didn't need a bassinet
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on October 01, 2013, 09:38:09 AM
What route should i take now?
write back to tell them that you are entitled to get 3000 NIS according to Israeli rules etc
Title: Re: Airline Compensation Master Thread
Post by: SPLP on October 01, 2013, 11:44:54 AM
Delta;sound on screen was really low and couldnt hear anything, is it worth a complaint?

And bassinet seat was given to people who didn't need a bassinet

Last year my video had no sound -- got 15k from delta
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on October 01, 2013, 11:59:26 AM
And bassinet seat was given to people who didn't need a bassinet
Bassinet is first come first served with Delta
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on October 01, 2013, 01:25:43 PM
Bassinet is first come first served with Delta
But the people that got it wernt with baby?
Title: Re: Airline Compensation Master Thread
Post by: eli1571 on October 02, 2013, 06:37:24 AM
But the people that got it wernt with baby?
well some airlines e.g. aa will give it to ppl w/o babies even when there are babies on the flight, not something to complain about as they are not obligated to give it to babies.
Title: Re: Airline Compensation Master Thread
Post by: flyingace on October 02, 2013, 03:23:31 PM
Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on October 02, 2013, 04:37:05 PM
Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.
It is probably indeed out of their control but you can ask for proof that it was indeed that.
Title: Re: Airline Compensation Master Thread
Post by: askmoses on October 03, 2013, 01:11:34 AM
Flew before sukkos LGA to LAX (stop in MKE) on Airtran booked with SW miles, whole Airtran systemwide down (crazy day, they were handwriting boarding passes that TSA wasn't letting through, lots of people missed flights, no seating charts or tracking passengers or tix, pretty nutty day), anyhow I land and suitcase torn at seam. Due to issues no one (nomal) to talk to at baggage service, so I  called the next day and got $200 SW voucher, then after some back and forth, got suitcase company to agree to send me a new free suitcase without having to send the broken one in!
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 04, 2013, 10:36:00 AM
write back to tell them that you are entitled to get 3000 NIS according to Israeli rules etc

http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf (http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf)

Quote
Monetary compensation is also not due if:
1) the cancellation is due to special circumstances which were not
under Delta's control even if Delta had done whatever was under its
control
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 04, 2013, 10:44:43 AM
i noticed a strange thing, air canada responded to my email but misspelled the email address idk if it was done on purpose, i did receive the email because i'm on a google apps account which is set to deliver emails even when username does not exist 
Title: Re: Airline Compensation Master Thread
Post by: flyingace on October 08, 2013, 06:44:45 PM
Does anyone know if Israeli compensation law applies for air traffic delays.  Air Canada claims they were delayed due to air traffic controls and they will not compensate at all for a 2.5 hour delay that caused a missed connection and an overnight stay in Toronto.
It is probably indeed out of their control but you can ask for proof that it was indeed that.
Under Israeli law are they liable? Arrival at destination was over 24 hours late, but initial delay was 2.5 hours and they claim an air traffic issue.
Title: Re: Airline Compensation Master Thread
Post by: bookwrm on October 09, 2013, 01:57:47 PM
Airline: UNITED
Flight: EWR - LHR (stopover in yyz)
Class: Economy (award ticket)
Incident: connecting flight from YYZ-LHR was cancelled, not enough notice was given and couldn't take the next available flight because we would arrive on RH
Compensation: full refund on the miles (120k) and in the process of getting a refund on the taxes

question- during the second half of the trip lhr-jfk via iad, we missed our connection due to customs and tsa taking longer than 1.5 hours (which was the total stopover time). we were put on a new flight the following morning, but i ended up missing a day of work. since we were already refunded the miles, does it make sense to complain about this to or just to drop it?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 09, 2013, 02:23:50 PM
Airline: UNITED
Flight: EWR - LHR (stopover in yyz)
Class: Economy (award ticket)
Incident: connecting flight from YYZ-LHR was cancelled, not enough notice was given and couldn't take the next available flight because we would arrive on RH
Compensation: full refund on the miles (120k) and in the process of getting a refund on the taxes

question- during the second half of the trip lhr-jfk via iad, we missed our connection due to customs and tsa taking longer than 1.5 hours (which was the total stopover time). we were put on a new flight the following morning, but i ended up missing a day of work. since we were already refunded the miles, does it make sense to complain about this to or just to drop it?
What would you be complaining about? It's not their fault you missed the flight?
Title: Re: Airline Compensation Master Thread
Post by: bookwrm on October 09, 2013, 02:51:39 PM
What would you be complaining about? It's not their fault you missed the flight?

so our flight left 30 minutes late and landed a 15 minutes late. thus, off the bat we only had 1 hr and 15 minutes to go through customs and security and run to our gate. my main complaint is, many airlines claim that you always need 2 hours in between flights. if so, then, why would the schedule an international flight with a connection of 1.5 hours knowing that passengers would have to go through customs and security again?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on October 09, 2013, 03:41:19 PM
Swiss flight 5:00 am TLV-NYC was cancelled, they put us on ELAL direct flight 11 o'clock (am, about 6 hours later) missed BRIS because of that, what/where can I complain for that??
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 09, 2013, 03:43:32 PM
so our flight left 30 minutes late and landed a 15 minutes late. thus, off the bat we only had 1 hr and 15 minutes to go through customs and security and run to our gate. my main complaint is, many airlines claim that you always need 2 hours in between flights. if so, then, why would the schedule an international flight with a connection of 1.5 hours knowing that passengers would have to go through customs and security again?
Why did you schedule such a flight?
Not their fault. 15 minute delay is nothing to complain about
Title: Re: Airline Compensation Master Thread
Post by: bookwrm on October 09, 2013, 03:46:38 PM
Why did you schedule such a flight?
Not their fault. 15 minute delay is nothing to complain about
when we were looking for award tickets on united, that was the only one they had that would get us home in time and me to work the following day.
we had to stay in washington that night and pay for our hotel because the flight wasn't late enough for untied to put us up for free.
Title: Re: Airline Compensation Master Thread
Post by: Dan on October 09, 2013, 03:49:17 PM
75 minutes is plenty of time.
Either way you should have told someone at customs that you were delayed and need to skip the line.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on October 09, 2013, 03:49:54 PM
Whne you book a connection flight with the same airline aren't they supposed to make sure that you catch your connection?
Title: Re: Airline Compensation Master Thread
Post by: bookwrm on October 09, 2013, 03:52:26 PM
75 minutes is plenty of time.
Either way you should have told someone at customs that you were delayed and need to skip the line.

Oh we did! They couldn't care less. Their (customs officials) response "you see all of these other people, they have flights to catch too, you're not the only ones." We were then told that the line through security would be short. We waited an hour in line at security. We asked them (tsa) if we could also cut the line, so we don't miss our flight and were told the same thing. It was a nightmare.
Title: Re: Airline Compensation Master Thread
Post by: Dan on October 09, 2013, 03:59:54 PM
Next time ask for a supervisor at both places and be clear that you didn't just show up late but your incoming flight was delayed.
Title: Re: Airline Compensation Master Thread
Post by: bookwrm on October 09, 2013, 04:03:01 PM
Next time ask for a supervisor at both places and be clear that you didn't just show up late but your incoming flight was delayed.

Will do. There were also 10 people in line with us who were on our flight that also missed their connection.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 09, 2013, 04:15:40 PM
Whne you book a connection flight with the same airline aren't they supposed to make sure that you catch your connection?
With a magic wand?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on October 09, 2013, 04:23:08 PM
With a magic wand?
They make sure that the connecting flight is waiting out the people that have to catch the connection?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 09, 2013, 04:32:46 PM
They make sure that the connecting flight is waiting out the people that have to catch the connection?
They (almost always) don't do that
Title: Re: Airline Compensation Master Thread
Post by: Dan on October 09, 2013, 04:35:54 PM
They (almost always) don't do that
With UA it depends on really complex algorithms.  Maybe PG will explain them.
Title: Re: Airline Compensation Master Thread
Post by: avremie on October 10, 2013, 12:42:26 PM
my brother just flew to israel on turkish their fligth was delayed in jfk so the held the ist-tlv plane for them. but one of his bags didnt make on the flight can he get anything for that?
Title: Re: Airline Compensation Master Thread
Post by: sam28 on October 10, 2013, 02:09:03 PM
my friend went yesterday NYC to tlv with united business and his tv did not work so they told him to go to united website and make a claim it should be in they system . what do u think he can get for that ?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on October 10, 2013, 02:09:56 PM
my friend went yesterday NYC to tlv with united business and his tv did not work so they told him to go to united website and make a claim it should be in they system . what do u think he can get for that ?

I got 20K points when my entertainment system had issues.
Title: Re: Airline Compensation Master Thread
Post by: sam28 on October 10, 2013, 02:15:07 PM
did u fly business to ?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on October 10, 2013, 02:16:19 PM
did u fly business too ?

Yes.
Title: Re: Airline Compensation Master Thread
Post by: avremie on October 10, 2013, 03:26:31 PM
does anyone know what you can get from turkish for luggage arriving late?
Title: Re: Airline Compensation Master Thread
Post by: ayman on October 10, 2013, 03:36:25 PM
Reading all the posts above about delayed flights and missing connections etc. making me nervous about upcoming flight to IL from LGA via PHL and MUC. Anyone already take this flight (or others from LGA) with a short connection time? Were there any issues if the flight was delayed?
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on October 13, 2013, 09:41:29 AM
does anyone know what you can get from turkish for luggage arriving late?
Cold turkey
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 13, 2013, 01:08:24 PM
Airline: Air Canada
PAX: 2 Adults
Flight: TLV-YYZ-YUL
Class: Economy
Incident: Flight from TLV to YYZ on monday was cancelled, was rebooked to flight on tuesday morning to toronto, en route flight was diverted to Montreal (final destination!) but they did not let people ending in montreal off aircraft instead proceed to toronto and continue from there, arrived to montreal a total of 22 hours later than supposed to (and right before rosh hashana!!)

Compensation: What can i expect? anyone with tips on how to file this request? should i offer what will satisfy me? if so till where can i go? should i let them make an offer and reject if i feel its not enough? TIA

Dear Mr. ,

Thank you for your latest email.

We are pleased to issue each of you a cheque in the amount of $895.00 CAD (equivalent to ILS3000). The cheques will be sent by mail.

Please note the Promotion Codes have been cancelled.

Thank you for choosing Air Canada. We look forward to the opportunity of welcoming you on board in the near future.

Sincerely,



Customer Relations
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 13, 2013, 02:05:23 PM
Awesome
Title: Re: Airline Compensation Master Thread
Post by: flyingace on October 13, 2013, 03:09:38 PM
Dear Mr. ,

Thank you for your latest email.

We are pleased to issue each of you a cheque in the amount of $895.00 CAD (equivalent to ILS3000). The cheques will be sent by mail.

Please note the Promotion Codes have been cancelled.

Thank you for choosing Air Canada. We look forward to the opportunity of welcoming you on board in the near future.

Sincerely,



Customer Relations
Super!!! Very glad for you.
Do you know why your original flight was cancelled?
I am getting nowhere with Air Canada as they claim flight was delayed due to air traffic control issues. Also where did you send the email to? Did you respond to your original answer or did you start a new complaint?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 14, 2013, 11:06:46 AM
Super!!! Very glad for you.
Do you know why your original flight was cancelled?
I am getting nowhere with Air Canada as they claim flight was delayed due to air traffic control issues. Also where did you send the email to? Did you respond to your original answer or did you start a new complaint?

No idea i used the form here http://help-aircanada.com/aircanada-help/createIssue.do?lang=ENU (http://help-aircanada.com/aircanada-help/createIssue.do?lang=ENU)

Be sure to mention you are seeking compensation in accordance with Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 and am eligible for 3060 NIS (Approx $900 CAD Per Passanger).
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on October 14, 2013, 01:26:52 PM
Dear Mr. ,

Thank you for your latest email.

We are pleased to issue each of you a cheque in the amount of $895.00 CAD (equivalent to ILS3000). The cheques will be sent by mail.

Please note the Promotion Codes have been cancelled.

Thank you for choosing Air Canada. We look forward to the opportunity of welcoming you on board in the near future.

Sincerely,



Customer Relations
Thanks?
Title: Re: Airline Compensation Master Thread
Post by: flyingace on October 14, 2013, 02:41:37 PM
No idea i used the form here http://help-aircanada.com/aircanada-help/createIssue.do?lang=ENU (http://help-aircanada.com/aircanada-help/createIssue.do?lang=ENU)

Be sure to mention you are seeking compensation in accordance with Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 and am eligible for 3060 NIS (Approx $900 CAD Per Passanger).
Thanks for taking the time to answer. I did all that and they are still refusing anything at all. Trying to decide if I should give it up or not.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on October 14, 2013, 05:05:08 PM
Thanks for taking the time to answer. I did all that and they are still refusing anything at all. Trying to decide if I should give it up or not.
I don't know why you are fighting at all. It was an air traffic control issue. They are not liable under such circumstances (why would they be).
Title: Re: Airline Compensation Master Thread
Post by: flyingace on October 14, 2013, 05:06:52 PM
I don't know why you are fighting at all. It was an air traffic control issue. They are not liable under such circumstances (why would they be).
Some compensation for getting home 24 hours late?!!
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 15, 2013, 02:53:21 PM
Does anyone know if the israeli law providing compensation for a flight delay  of 8hrs+ is only if it departed 8hrs late or even if it departed less bur arrival to destination was 8+ ??
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 20, 2013, 12:36:27 PM
Does anyone know if the israeli law providing compensation for a flight delay  of 8hrs+ is only if it departed 8hrs late or even if it departed less bur arrival to destination was 8+ ??
Bump
Title: Re: Airline Compensation Master Thread
Post by: KidOOO on October 20, 2013, 09:58:58 PM
Airline: United
Flight: EWR-TLV
Class: BusinessFirst (award ticket)
Incident: Originally Booked economy, upgraded to BusinessFirst and hour before flight, got bumbed back to economy at gate.
Compensation: Nothing, and it's taking forever to get the $150 change fee (me and my wife) refunded. very annoying
Title: Re: Airline Compensation Master Thread
Post by: Super Speed on October 21, 2013, 12:12:40 AM
Compensation: Nothing, and it's taking forever to get the $150 change fee (me and my wife) refunded. very annoying
Dispute it?

Title: Re: Airline Compensation Master Thread
Post by: aj26 on October 22, 2013, 10:41:29 AM
Southwest, condensation from air conditioning dripping on our heads. $150 voucher
Title: Re: Airline Compensation Master Thread
Post by: KidOOO on October 25, 2013, 12:21:22 AM
Dispute it?



I finally got it. too bad can't dispute the no compensation part.
Title: Re: Airline Compensation Master Thread
Post by: YudiG on October 25, 2013, 07:59:33 AM
Dear Mr. ,

Thank you for your latest email.

We are pleased to issue each of you a cheque in the amount of $895.00 CAD (equivalent to ILS3000). The cheques will be sent by mail.

Please note the Promotion Codes have been cancelled.

Thank you for choosing Air Canada. We look forward to the opportunity of welcoming you on board in the near future.

Sincerely,



Customer Relations

how long did they take to get back to you?

is there a timeframe in which you need to file a complaint?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on October 25, 2013, 09:18:42 AM
how long did they take to get back to you?
About a month
is there a timeframe in which you need to file a complaint?
No idea
Title: Re: Airline Compensation Master Thread
Post by: TAVI on October 25, 2013, 10:34:01 AM
Wife had a Delta flight from JFK to DCA last night. After waiting for about an hour at the gate (sitting in the plane), they were told the flight was cancelled. They rebooked her to a flight this morning, as there were no later flights last night.

She wasn't able to get any clear answer as to why the flight was cancelled, just one of the gate agents mentioned that several flights were being cancelled and that their time on the runway got timed out (not sure if this makes sense).

Needless to say that she missed her morning meeting in DC. spent over $100 in taxis going to and back from the JFK, and also was not able to cancel her hotel reservation in DC as it was already too late.

What would be a proper compensation for such hassle?


it has been month and a half since we filed the complaint, and still no response from Delta, unbelievable.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on October 25, 2013, 10:36:38 AM

it has been month and a half since we filed the complaint, and still no response from Delta, unbelievable.

Did you try tweeting or emailing a higher up?
Title: Re: Airline Compensation Master Thread
Post by: TAVI on October 25, 2013, 10:41:26 AM
Did you try tweeting or emailing a higher up?

no, i have been waiting patiently for them to get back to me. appears to be a mistake on my end.
Title: Re: Airline Compensation Master Thread
Post by: jaywhy on October 27, 2013, 09:59:51 AM
Southwest, condensation from air conditioning dripping on our heads. $150 voucher
Glad to hear it worked.
Title: Re: Airline Compensation Master Thread
Post by: htran88 on October 28, 2013, 01:51:40 PM
A little over a month ago, my family flew via AA from MCO to ORD. On my grandmother's itinerary, we requested to have a wheel chair provided. Because of a series of horrible AA/MCO customer service, we complained with AA resulting in 2x $75 evouchers. A second problem then arose when these vouchers when I tried using these vouchers. The first vouchers were unable to be used and after a week of calling and waiting multiple times and brief, unhelpful responses via email, another set of vouchers were issued...also yielding the same results.

My first concern is what is a more efficient way to get in contact with AA? (Not waiting at least 24hrs for an unhelpful response in which I can not reply to...forcing me to start the entire process again. or having to wait 30+ minutes when I call).
Secondly, am I entitled to any additional compensations for this?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on October 28, 2013, 01:58:17 PM
A little over a month ago, my family flew via AA from MCO to ORD. On my grandmother's itinerary, we requested to have a wheel chair provided. Because of a series of horrible AA/MCO customer service, we complained with AA resulting in 2x $75 evouchers. A second problem then arose when these vouchers when I tried using these vouchers. The first vouchers were unable to be used and after a week of calling and waiting multiple times and brief, unhelpful responses via email, another set of vouchers were issued...also yielding the same results.

My first concern is what is a more efficient way to get in contact with AA? (Not waiting at least 24hrs for an unhelpful response in which I can not reply to...forcing me to start the entire process again. or having to wait 30+ minutes when I call).
Secondly, am I entitled to any additional compensations for this?
twitter
Title: Re: Airline Compensation Master Thread
Post by: KidOOO on October 28, 2013, 08:50:29 PM
Airline: United
Flight: EWR-TLV
Class: BusinessFirst (award ticket)
Incident: Originally Booked economy, upgraded to BusinessFirst and hour before flight, got bumbed back to economy at gate.
Compensation: Nothing, and it's taking forever to get the $150 change fee (me and my wife) refunded. very annoying

Contacted someone higher up and he replied asking what do i think would be a fair compensation. what do you guys think would be a fair compensation for this in united standarts?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on November 05, 2013, 08:24:28 AM
Airline: Swiss
Flight: TLV-YUL
Class: Economy
Pax: 9
Incident: Flight cancelled, rebooked for flight with 2 connections instead of 1, no kosher meals, family of 9
Compensation: $180. very annoying!
Title: Re: Airline Compensation Master Thread
Post by: sky121 on November 05, 2013, 09:10:34 AM
Airline: Swiss
Flight: TLV-YUL
Class: Economy
Pax: 9
Incident: Flight cancelled, rebooked for flight with 2 connections instead of 1, no kosher meals, family of 9
Compensation: $180. very annoying!

I'd complain. Doesn't seem like enough of a compensation for being put on a flight with more stopovers and no meals.
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on November 05, 2013, 09:11:40 AM
I'd complain. Doesn't seem like enough of a compensation for being put on a flight with more stopovers and no meals.

To whom???
Title: Re: Airline Compensation Master Thread
Post by: sky121 on November 05, 2013, 10:22:52 AM
To whom???

To Swiss. Who else?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on November 05, 2013, 10:41:11 AM
To Swiss. Who else?
They consider this case closed
Title: Re: Airline Compensation Master Thread
Post by: sky121 on November 05, 2013, 10:47:36 AM
They consider this case closed

Write a letter. Did you already try contacting them again?
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on November 05, 2013, 02:11:02 PM
Write a letter. Did you already try contacting them again?
Does anyone have an address?
Title: Re: Airline Compensation Master Thread
Post by: SamKey on November 05, 2013, 06:57:18 PM
Does anyone have an address?
In general Swiss is terrible with these things but try this http://www.airlinecomplaints.org/showpost.php?s=2377d2a6b09d74769853e35b263e01bc&p=17413&postcount=5 (http://www.airlinecomplaints.org/showpost.php?s=2377d2a6b09d74769853e35b263e01bc&p=17413&postcount=5)
in general this looks like a cool website
Title: Re: Airline Compensation Master Thread
Post by: Alexsei on November 06, 2013, 09:56:28 AM
In general Swiss is terrible with these things but try this http://www.airlinecomplaints.org/showpost.php?s=2377d2a6b09d74769853e35b263e01bc&p=17413&postcount=5 (http://www.airlinecomplaints.org/showpost.php?s=2377d2a6b09d74769853e35b263e01bc&p=17413&postcount=5)
in general this looks like a cool website

Dear Mr. **,
 
Your email to Mr Hohmeister and Mr Schmid has been forwarded to me for reply.
 
I have had your case reviewed again and have reached the conclusion that we cannot grant any further compensation. We have escalated the matter suitably for a case of this nature and regret we will not review it again.

Yours sincerely
 
**
Agent
Service Clients / Customer Service
Title: Re: Airline Compensation Master Thread
Post by: itsyehuda on November 06, 2013, 01:38:14 PM
Airline: UNITED
Flight: EWR - STR
Class: BusinessFirst (award ticket)
Incident: No kosher meal (despite confirming KSML online and 2 additional times by phone)
Compensation: 7500 Miles

Should I ask for more?

How did you get them to pony up in the end? I have a similar case with them and they sent me the same initial response that they sent you.
Title: Re: Airline Compensation Master Thread
Post by: Platinum on November 06, 2013, 05:28:42 PM
I was involuntary downgraded from J on AA from SFO-JFK on a BA award ticket do to equipment change. What do you think is fare compensation?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on November 06, 2013, 05:49:58 PM
I was involuntary downgraded from J on AA from SFO-JFK on a BA award ticket do to equipment change. What do you think is fare compensation?
well for one the extra 25k miles you spent
Title: Re: Airline Compensation Master Thread
Post by: zemr on November 21, 2013, 12:18:13 PM
Airline: BA
Flight: BLR-LHR (and then LHR-JFK)
Class: World Traveller +
Incident:
I am unsure the best way to phrase this, and after reading a number of postings on this thread, it seems best for me to just explain the incident and ask for guidance, so here it goes:

My wife was scheduled to fly today (11/21) ticketed as World Traveller + (their version of premium economy) on BA, BLR-LHR, but the flight was cancelled due to a mechanical problem with the plane (btw - this also guaranteed that she was going to miss her connection to JFK at LHR). After waiting in the long rebooking line, the BA agent told her that BA was sending everyone to a hotel and a BA agent would assist them from there. At this point, she was becoming quite distressed and called me (it was about 2am EST last night when I received the call).

I did a quick ITA.matrix check and found no options on BA/OW to get her back to NYC before shabbat, so I told her to go back and demand a ticket on another airline (AirIndia had a flight through DEL that gets in tomorrow [11/22] at 6:35am). According to her, the BA agents were unwilling to help aside from telling her to go to the hotel and await further instructions. At this point I received another phone call.

Finally, I just told her to book the ticket with the AirIndia desk and just make it home on time (I figure that it is better to spend the money upfront to make sure she gets home for shabbat then to risk her having to fly on shabbat or be stuck in a random hotel in Bangalore for shabbat). But of course, even that couldn't go smoothly as the AirIndia agents told her something along the lines of (sorry that this is more vague, but it was already 3am in NYC), "we cannot book an international ticket from the desk". So, once again, I get a phone call, this time I said to just hold on and I would book the ticket online.

So, finally, my complaint: Because BA was unable to help us out in an appropriate time frame, I had to spend about $2000 last night for a ticket to get my wife home.

My questions are as follows (my apologies in advance as I see how long this posting has gotten):
1) While I am sure that most of the people in this forum have not had the "pleasure" of flying through BLR, has anyone had a similar type incident (having to rebook to make it home for shabbat), and how was it resolved?
2) What is the best way to contact BA in regard to compensation for this incident?
3) What is the level of compensation I should seek from BA?
4) [This is much less important] This return flight was going to be the one that would allow my wife to move up from AA PLT to AA EXP. Does anyone know if it would be possible to get her credited for the miles even though she had to fly on a non-OW airline?

Thank you for taking the time to read this, I look forward to your response.

Be Well,
Title: Re: Airline Compensation Master Thread
Post by: frumeyid on November 21, 2013, 02:42:57 PM
Round Trip JFK-JNB, issues both ways:

Airline: SAA
Flight: JFK-JNB
Class: Coach
Incident: TVs didnt work for a few hours (didnt even notice till someone told me :-))
Compensation: 1500 Miles

Airline: SAA
Flight: JNB-JFK
Class: Coach
Incident: No Kosher meal for dinner (gave it to someone else)
Compensation: Zilch
Title: Re: Airline Compensation Master Thread
Post by: Bailbino on November 23, 2013, 11:52:11 AM
US AIRWAYS DOES ANYONE HAVE THE BEST ROUTE FOR GETTING A refund?
Title: Re: Airline Compensation Master Thread
Post by: BBM on November 23, 2013, 04:40:31 PM
US AIRWAYS DOES ANYONE HAVE THE BEST ROUTE FOR GETTING A refund?
I got the run around for weeks. If you come up with something please advise.
Title: Re: Airline Compensation Master Thread
Post by: Bailbino on November 25, 2013, 10:08:06 AM
Does anyone have a good route for getting someone from USAIR customer service on the phone?
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on November 26, 2013, 03:45:46 PM
Airline: US Airways
Flight: LGA-PHL-TLV
Class: Coach
Incident: Packages arrived over 24 hours late. Missed the connection.

Any help?
Thanks
Title: Re: Airline Compensation Master Thread
Post by: A European on November 28, 2013, 03:11:36 AM
Airline: BA
Flight: BLR-LHR (and then LHR-JFK)
Class: World Traveller +
Incident:
I am unsure the best way to phrase this, and after reading a number of postings on this thread, it seems best for me to just explain the incident and ask for guidance, so here it goes:

My wife was scheduled to fly today (11/21) ticketed as World Traveller + (their version of premium economy) on BA, BLR-LHR, but the flight was cancelled due to a mechanical problem with the plane (btw - this also guaranteed that she was going to miss her connection to JFK at LHR). After waiting in the long rebooking line, the BA agent told her that BA was sending everyone to a hotel and a BA agent would assist them from there. At this point, she was becoming quite distressed and called me (it was about 2am EST last night when I received the call).

I did a quick ITA.matrix check and found no options on BA/OW to get her back to NYC before shabbat, so I told her to go back and demand a ticket on another airline (AirIndia had a flight through DEL that gets in tomorrow [11/22] at 6:35am). According to her, the BA agents were unwilling to help aside from telling her to go to the hotel and await further instructions. At this point I received another phone call.

Finally, I just told her to book the ticket with the AirIndia desk and just make it home on time (I figure that it is better to spend the money upfront to make sure she gets home for shabbat then to risk her having to fly on shabbat or be stuck in a random hotel in Bangalore for shabbat). But of course, even that couldn't go smoothly as the AirIndia agents told her something along the lines of (sorry that this is more vague, but it was already 3am in NYC), "we cannot book an international ticket from the desk". So, once again, I get a phone call, this time I said to just hold on and I would book the ticket online.

So, finally, my complaint: Because BA was unable to help us out in an appropriate time frame, I had to spend about $2000 last night for a ticket to get my wife home.

My questions are as follows (my apologies in advance as I see how long this posting has gotten):
1) While I am sure that most of the people in this forum have not had the "pleasure" of flying through BLR, has anyone had a similar type incident (having to rebook to make it home for shabbat), and how was it resolved?
2) What is the best way to contact BA in regard to compensation for this incident?
3) What is the level of compensation I should seek from BA?
4) [This is much less important] This return flight was going to be the one that would allow my wife to move up from AA PLT to AA EXP. Does anyone know if it would be possible to get her credited for the miles even though she had to fly on a non-OW airline?

Thank you for taking the time to read this, I look forward to your response.

Be Well,
Oh wow!
Let us know what you got for it.
Title: Re: Airline Compensation Master Thread
Post by: ayman on November 28, 2013, 05:27:38 AM
Does anyone have a good route for getting someone from USAIR customer service on the phone?
Email them. You cant get them on the phone before emailing. I emailed them, they wrote back, emailed them again and they called back twice.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on November 28, 2013, 12:10:53 PM
Emailed US Airways 2 days ago. No response. What to do?
Title: Re: Airline Compensation Master Thread
Post by: Dan on November 28, 2013, 12:11:45 PM
Airlines take weeks to respond.
Title: Re: Airline Compensation Master Thread
Post by: ayman on November 28, 2013, 12:23:51 PM
-1 IME took US Air 1-2 days to respond to my email.
Title: Re: Airline Compensation Master Thread
Post by: Bailbino on November 28, 2013, 02:52:12 PM
-1 IME took US Air 1-2 days to respond to my email.
post your email so we can all learn
Title: Re: Airline Compensation Master Thread
Post by: ayman on November 29, 2013, 03:36:34 AM
This is what they replied to my first email within a couple of days:

Dear ayman:
Thank you for writing to Customer Relations. I’m so sorry your experience with US was disappointing.

It is relatively easy to provide good customer service when an operation is running smoothly. We know the test of quality service occurs when we are faced with flight irregularities and problems such as you experienced. We are truly sorry for the cancelation of Flight 710 and the inconvenience it caused. Your frustration with our failure to operate this flight as scheduled is understandable, especially since you were counting on having a connecting flight out of Zurich. It is not our intent to create difficulties for our customers and we make every effort to avoid flight interruptions.

I’m also sorry the inflight entertainment system wasn’t working properly on your flight to Tel Aviv. There’s no doubt your flight would have been more enjoyable with working equipment. I’ve notified our Maintenance Department to ensure they fix the problem.

Additionally, I apologize for your dissatisfaction of our meal options and that we did not have a meal selection that was both Kosher and dairy free. We know how important our inflight meal service is to your overall opinion of US Airways. Your comments matter to US and will be shared with our Catering Manager.

To reiterate my apology for the In Flight Entertainment not operating properly and so you will try US again, I’ve authorized one $75.00 Electronic Travel With US Voucher(s) (E-TUV). Your E-TUV is valid toward the purchase of travel on US Airways. You can’t book with the E-TUV online, and you must redeem it within one year from the date of this correspondence. When you’re ready to book, please call Reservations at 800-428-4322 and provide the E-TUV code listed below. You will not be charged the customary ticketing fee. In addition, please take a moment to read the terms and conditions listed below to receive the full benefit of this compensation.

The E-TUV code is:
ayman    xxxxxx    $75.00

ayman, feedback such as yours affords us the opportunity to learn where and how we can improve our service not only to meet our customers’ expectations, but to exceed those expectations. Given the privilege of serving you again on US Airways, we look forward to providing you with a more satisfying travel experience.

Sincerely,


Andrea Ewer
Representative, Customer Relations
US Airways Corporate Office
Title: Re: Airline Compensation Master Thread
Post by: ayman on November 29, 2013, 03:39:15 AM
This is what I wrote back. Didn't get anymore for it but did get two phone calls within two days of writing them back.
BTW the phone number they called from was 480 517-9230

Hi Andrea,
Thank you for the quick response. As we are traveling I have spotty connection availability and so I could not respond earlier.

While I understand that there arises situations that challenge an airlines ability to provide the regular services that are expected in the industry, that is not an excuse for poor service, especially as we are traveling on our honeymoon. The trip started off with promise as we got upgraded to First class on our flight from LGA to PHL. But it became quite a frustrating experience thereafter. What my wife and I experienced was just poor service with US Airways. Even with having our flight canceled the inflight entertainment and the meals were both regular parts of the flight that we were rebooked onto. The inflight entertainment system should have been working on the direct flight, it was not affected by the plane change. Additionally it is unacceptable that US Airways did not provide a dairy-free kosher meal. US Airways provides kosher meals for it's customers that due to religious reasons have strict dietary laws that prevent them from eating the regular meals the other passengers receive. To not have a dairy-free kosher meal is the equivalent to not having a dairy-free option for all passengers since the regular meals were not an option for me. The $75 voucher I feel is inadequate compensation for what my wife and I had go through just for these two incidents.

Then there is the matter that we are on our honeymoon and when we asked an agent to notate that on our ticket, she did so but said it was up to the gate agent to upgrade us to Envoy. When we arrived at the gate the gate agent informed us that there was no availability in Envoy and that they had "checked" and all Envoy seats were sold and that every Envoy passenger was there. The agent had not checked the list and there were in fact seats available. I know this because when I called US Airways phone number I was offered the option to buy an Upgrade for $1000 if I wanted to. The gate agent should have just said that she was not interested in upgrading us instead of lying about the availability.

Furthermore, When we arrived in TLV and I opened my suitcase, I found that US Airways had broken it. It was a brand new suitbag, which itself was worth more than the $75 voucher that I have received.

I am requesting that my wife and I be upgraded to Envoy for our trip home. Additionally I'd like a $200 voucher for both myself and my wife. We would like to continue to fly US Airways in the future. The on board service (ie: flight attendants) was great and we truly appreciated that aspect of our travel. Even though our overall flight experience to Israel was terrible, we are asking US Airways to make it up to us on our way home and finish off our honeymoon nicely and happily.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on November 29, 2013, 08:32:16 AM
And no response yet for me.
Title: Re: Airline Compensation Master Thread
Post by: AJK on December 02, 2013, 11:34:35 AM
This is what I wrote back. Didn't get anymore for it but did get two phone calls within two days of writing them back.
BTW the phone number they called from was 480 517-9230

Hi Andrea,
Thank you for the quick response. As we are traveling I have spotty connection availability and so I could not respond earlier.

While I understand that there arises situations that challenge an airlines ability to provide the regular services that are expected in the industry, that is not an excuse for poor service, especially as we are traveling on our honeymoon. The trip started off with promise as we got upgraded to First class on our flight from LGA to PHL. But it became quite a frustrating experience thereafter. What my wife and I experienced was just poor service with US Airways. Even with having our flight canceled the inflight entertainment and the meals were both regular parts of the flight that we were rebooked onto. The inflight entertainment system should have been working on the direct flight, it was not affected by the plane change. Additionally it is unacceptable that US Airways did not provide a dairy-free kosher meal. US Airways provides kosher meals for it's customers that due to religious reasons have strict dietary laws that prevent them from eating the regular meals the other passengers receive. To not have a dairy-free kosher meal is the equivalent to not having a dairy-free option for all passengers since the regular meals were not an option for me. The $75 voucher I feel is inadequate compensation for what my wife and I had go through just for these two incidents.

Then there is the matter that we are on our honeymoon and when we asked an agent to notate that on our ticket, she did so but said it was up to the gate agent to upgrade us to Envoy. When we arrived at the gate the gate agent informed us that there was no availability in Envoy and that they had "checked" and all Envoy seats were sold and that every Envoy passenger was there. The agent had not checked the list and there were in fact seats available. I know this because when I called US Airways phone number I was offered the option to buy an Upgrade for $1000 if I wanted to. The gate agent should have just said that she was not interested in upgrading us instead of lying about the availability.

Furthermore, When we arrived in TLV and I opened my suitcase, I found that US Airways had broken it. It was a brand new suitbag, which itself was worth more than the $75 voucher that I have received.

I am requesting that my wife and I be upgraded to Envoy for our trip home. Additionally I'd like a $200 voucher for both myself and my wife. We would like to continue to fly US Airways in the future. The on board service (ie: flight attendants) was great and we truly appreciated that aspect of our travel. Even though our overall flight experience to Israel was terrible, we are asking US Airways to make it up to us on our way home and finish off our honeymoon nicely and happily.

While some of your gripes may be legitimate, IMO you whiffed in a big way with respect to a couple:

I think it's amazing you not only feel entitled to a "Kosher" meal, but also to a "Kosher" AND " Dairy-free" meal.

Considering airlines aren't obligated to offer a "Kosher" meal at all, your sense of entitlement is egregiously misplaced.

Further, to make a stink about not being given a complimentary $1000 upgrade, even when there may have in fact been seats available for sale, and even when it may have been your honeymoon, again warrants reconsideration.  And, what you felt may have been a lie, very possibly was the agent doing her job.

It is the Airline's job to maximize its revenue. On my flight alone, at least two or three people plunked down the $945 upgrade fee. Giving you and your wife a complimentary upgrade very well may have robbed US Airways of nearly $2,000 in revenue. Further, complimentary upgrades are tightly controlled (if offered outside the context of IRROPS at all), and it's only in the rarest of circumstances that a GA will a) have the authority to upgrade you, and b) have the inclination to do so.  Just because you feel she should have had the former, doesn't mean she had the latter. It's very likely she may have to account for that upgrade to her supervisor after you boarded.

Last, in the pecking order, I'm sorry to say, but you come last. Even after non-revs -- a number of whom paid the upgrade fee to get into Envoy on my flight.  When weighing who to upgrade, a GA is going to give the nod 9/10 times to a "paying" non-rev who is a co-worker, instead no-name honeymoon flyer who paid $345 for his/her ticket.

/$0.02


Title: Re: Airline Compensation Master Thread
Post by: MC on December 02, 2013, 11:48:48 AM
Airline: DELTA
Flight: JFK - LAX
Class: Economy (award ticket)
Incident: Missed my flight due to an airline rep directing me to the wrong line
Compensation: 6700 Miles

Initially they only awarded me 3700, but I wrote back (see email below) and they awarded me an additional 3000.

Dear Ms. ***,

RE: Case Number ***

Thank you for your reply e-mail.  On behalf of Delta Air Lines, I am
genuinely sorry you were dissatisfied with my previous response.

After reading your comments, I realize that you were not pleased with
the compensatory bonus miles provided by us.  Please allow me to explain
that the gesture, we extended was not meant to place a value on your
experience; rather it was an attempt to make amends for your
disappointment with our service. 

Further, appreciating your SkyMiles membership status, I have made an
exception.  I have added additional 3,000 bonus miles to your SkyMiles
account.  Please allow three business days for the miles to appear.

Ms. ***, I thank you again, for taking the time in writing to us and
expressing your concerns with my response and the resolution.  As our
valued SkyMiles member, your business is important to us and given the
opportunity of serving you in the future, I am confident Delta will not
only meet but exceed your expectations.

Sincerely,

Vincent M. Keith
Coordinator, Corporate Customer Care
Delta Air Lines

Original Message Follows:
------------------------
While I do appreciate and accept the gesture I sincerely hope that you
realize that it does not nearly cover the aggravation and additional
expenses that I (or any other passenger in the same situation) incurred.

Thank you,
***
Title: Re: Airline Compensation Master Thread
Post by: ayman on December 02, 2013, 06:48:19 PM
While some of your gripes may be legitimate, IMO you whiffed in a big way with respect to a couple:

I think it's amazing you not only feel entitled to a "Kosher" meal, but also to a "Kosher" AND " Dairy-free" meal.

Considering airlines aren't obligated to offer a "Kosher" meal at all, your sense of entitlement is egregiously misplaced.

Further, to make a stink about not being given a complimentary $1000 upgrade, even when there may have in fact been seats available for sale, and even when it may have been your honeymoon, again warrants reconsideration.  And, what you felt may have been a lie, very possibly was the agent doing her job.

It is the Airline's job to maximize its revenue. On my flight alone, at least two or three people plunked down the $945 upgrade fee. Giving you and your wife a complimentary upgrade very well may have robbed US Airways of nearly $2,000 in revenue. Further, complimentary upgrades are tightly controlled (if offered outside the context of IRROPS at all), and it's only in the rarest of circumstances that a GA will a) have the authority to upgrade you, and b) have the inclination to do so.  Just because you feel she should have had the former, doesn't mean she had the latter. It's very likely she may have to account for that upgrade to her supervisor after you boarded.

Last, in the pecking order, I'm sorry to say, but you come last. Even after non-revs -- a number of whom paid the upgrade fee to get into Envoy on my flight.  When weighing who to upgrade, a GA is going to give the nod 9/10 times to a "paying" non-rev who is a co-worker, instead no-name honeymoon flyer who paid $345 for his/her ticket.

/$0.02



Fair enough regarding the honeymoon bit, wasn't expecting much from that per se, was adding it to a group of other complaints and hoping for dome sympathy.
W regards to the KSML, they may not be required (wasn't aware of that, learn new things every day) but they did offer it for all their pax who for religion or any other reason request it. They had two options for the breakfast and should have ensured that one of them is dairy-free.
Why aren't they required to provide KSML from a legal standpoint? Aren't they required to provide meals for flights above a certain amount? If i cant eat what they offer because of religious reasons, aren't they required to comply with my needs?
Title: Re: Airline Compensation Master Thread
Post by: KidOOO on December 04, 2013, 02:13:08 AM
Airline: United
Flight: EWR-TLV
Class: BusinessFirst (award ticket)
Incident: Originally Booked economy, upgraded to BusinessFirst and hour before flight, got bumbed back to economy at gate.
Compensation: Nothing, and it's taking forever to get the $150 change fee (me and my wife) refunded. very annoying

Finally got a cal from corporate office, after a bit back and forth she sent me 2  (for me and the wife) $150 certificates for travel on united
Title: Re: Airline Compensation Master Thread
Post by: shmulyf15 on December 05, 2013, 11:11:25 AM
Airline: Delta
Flight: MIA-LGA
Class: Business (Last Minute Upgrade)
Incident: TSA held up my luggage got it 24hrs later
Compensation: $430 +$100 Voucher
Title: Re: Airline Compensation Master Thread
Post by: E-MAN on December 05, 2013, 11:15:37 AM
Airline: Delta
Flight: MIA-LGA
Class: Business (Last Minute Upgrade)
Incident: TSA held up my luggage got it 24hrs later
Compensation: $430 +$100 Voucher
How did you get so much?
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on December 05, 2013, 11:29:05 AM
Ha.

I totally forgot already that I emailed Doug Parker about my incident with US Airways besides for filing a regular claim.
I called up regarding my claim and was told that they are waiting for a response from Doug Parker.
Title: Re: Airline Compensation Master Thread
Post by: chuchem on December 05, 2013, 11:47:05 AM
This is what I wrote back. Didn't get anymore for it but did get two phone calls within two days of writing them back.
BTW the phone number they called from was 480 517-9230

Hi Andrea,
Thank you for the quick response. As we are traveling I have spotty connection availability and so I could not respond earlier.

While I understand that there arises situations that challenge an airlines ability to provide the regular services that are expected in the industry, that is not an excuse for poor service, especially as we are traveling on our honeymoon. The trip started off with promise as we got upgraded to First class on our flight from LGA to PHL. But it became quite a frustrating experience thereafter. What my wife and I experienced was just poor service with US Airways. Even with having our flight canceled the inflight entertainment and the meals were both regular parts of the flight that we were rebooked onto. The inflight entertainment system should have been working on the direct flight, it was not affected by the plane change. Additionally it is unacceptable that US Airways did not provide a dairy-free kosher meal. US Airways provides kosher meals for it's customers that due to religious reasons have strict dietary laws that prevent them from eating the regular meals the other passengers receive. To not have a dairy-free kosher meal is the equivalent to not having a dairy-free option for all passengers since the regular meals were not an option for me. The $75 voucher I feel is inadequate compensation for what my wife and I had go through just for these two incidents.

Then there is the matter that we are on our honeymoon and when we asked an agent to notate that on our ticket, she did so but said it was up to the gate agent to upgrade us to Envoy. When we arrived at the gate the gate agent informed us that there was no availability in Envoy and that they had "checked" and all Envoy seats were sold and that every Envoy passenger was there. The agent had not checked the list and there were in fact seats available. I know this because when I called US Airways phone number I was offered the option to buy an Upgrade for $1000 if I wanted to. The gate agent should have just said that she was not interested in upgrading us instead of lying about the availability.

Furthermore, When we arrived in TLV and I opened my suitcase, I found that US Airways had broken it. It was a brand new suitbag, which itself was worth more than the $75 voucher that I have received.

I am requesting that my wife and I be upgraded to Envoy for our trip home. Additionally I'd like a $200 voucher for both myself and my wife. We would like to continue to fly US Airways in the future. The on board service (ie: flight attendants) was great and we truly appreciated that aspect of our travel. Even though our overall flight experience to Israel was terrible, we are asking US Airways to make it up to us on our way home and finish off our honeymoon nicely and happily.

How about a meal thats kosher, dairy free, but serves wholeweat buns. And demand ice cream vanilla flavour for desert   

And when you ask for the upgrade and 200 dollars, you forgot to ask for a free cellphone rental while in Israel

Come on....
Title: Re: Airline Compensation Master Thread
Post by: shmulyf15 on December 05, 2013, 11:49:25 AM
How did you get so much?

Arrived at LGA friday morning and explained them that i need things for shabbos.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on December 05, 2013, 10:46:23 PM
How about a meal thats kosher, dairy free, but serves wholeweat buns. And demand ice cream vanilla flavour for desert   

And when you ask for the upgrade and 200 dollars, you forgot to ask for a free cellphone rental while in Israel

Come on....
You forgot about the filet mignon and champagne. And the car rental
Title: Re: Airline Compensation Master Thread
Post by: Red on December 10, 2013, 05:34:50 AM
Airline: UA
Flight: EWR-TLV
Class: Coach
Incident: 1 piece of luggage ended up in Grand Rapids instead of TLV
Compensation: $100 shopping spree for each passenger (3)

Is it possible to get more?
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on December 10, 2013, 05:40:09 AM
Airline: UA
Flight: EWR-TLV
Class: Coach
Incident: 1 piece of luggage ended up in Grand Rapids instead of TLV
Compensation: $100 shopping spree for each passenger (3)

Is it possible to get more?
is it lost? did it get in same day/week/month/year?
Title: Re: Airline Compensation Master Thread
Post by: Red on December 10, 2013, 05:53:52 AM
is it lost? did it get in same day/week/month/year?
Not lost, sorry left out that info. We just got in now, the luggage should arrive tomorrow. This is a one day allowance for "emergency" clothing replacement.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on December 19, 2013, 10:17:19 AM
Airline: US Airways
Flight: LGA-PHL-TLV
Class: Coach
Incident: Packages arrived over 24 hours late. Missed the connection.

Any help?
Thanks

Update: I went on a shopping spree and was reimbursed for the necessary items. More than ticket cost.  :)
Now waiting for the insurance to cover the other ticket.
Title: Re: Airline Compensation Master Thread
Post by: nocknock on December 22, 2013, 06:37:40 PM
What could I get?

VIE toKRK first flight was canceld second one returned because it couldn't land in KRK due to fog,  so the airline put us on to a bus what took 7 hours (after flight cancelled etc.). Basiccly our whole trip got ruined we were sceduled to land 10 am we got to KRK 16 hours latter.
Title: Re: Airline Compensation Master Thread
Post by: itsyehuda on December 29, 2013, 02:22:48 AM
CX YVR - JFK in F.
No KSML / Botched seat assignments.

(Booked tickets with AA)

OneWorld gave me 20K AA miles back. (10K per person)
Title: Re: Airline Compensation Master Thread
Post by: Vosizderneias on January 02, 2014, 12:54:14 PM
not sure the correct thread, but, i recently canelled aroeflot flight for me and wife, couldnt make it to flight. will i get compensated? i can prob even get doctor note
Title: Re: Airline Compensation Master Thread
Post by: Ergel on January 02, 2014, 12:59:01 PM
Compensated for what?
Title: Re: Airline Compensation Master Thread
Post by: itsyehuda on January 02, 2014, 01:01:28 PM
Compensated for what?

I made millions of dollars last year by booking and missing flights. Compensation is awesome.

:)
Title: Re: Airline Compensation Master Thread
Post by: Vosizderneias on January 02, 2014, 01:43:26 PM
is their anyway i can get refuned
Title: Re: Airline Compensation Master Thread
Post by: rots5 on January 03, 2014, 03:17:09 AM
my rav and chavrusa had a flight blizzard sat night from out of tlv and it was delyaed  here is the response :)


Thanks for writing about your flight from Tel Aviv to New York. I can imagine how upsetting it was when you missed appointments after our delay.
 
I’m really sorry your flight to New York was delayed due to problems with our ground equipment. We know you’re eager to get to where you are going, and it’s difficult when you have to wait. I also wish our staff in Tel Aviv would have been more courteous and provided updated information.
 
Flight 469 on 12/15/13 from Tel Aviv to New York was delayed for 12 hours due to inoperable ground equipment. After this issue was identified, maintenance action was needed so the flight could continue.
 
In accordance with the Israeli Aviation Services Law, you’re due compensation.
 
Check
I will be requesting a check from our bank in the amount of $873.42. Please allow sufficient time for processing and postal delivery.
 
I hope you had a nice time while in Tel Aviv. We look forward to providing a much better experience on your next Delta flight.
 
Regards,
 
Nancy Hansen
You Share, We Care
Title: Re: Airline Compensation Master Thread
Post by: jaywhy on January 07, 2014, 02:07:08 AM
1 late checked bag delayed DEN-FLL on SW. Am I entitled to anything?
Title: Re: Airline Compensation Master Thread
Post by: Twin on January 07, 2014, 03:03:23 AM
1 late checked bag delayed DEN-FLL on SW. Am I entitled to anything?
Question isn't if your entitled the q is what can you get.
How late were your bags
Title: Re: Airline Compensation Master Thread
Post by: jaywhy on January 07, 2014, 09:06:22 AM
Question isn't if your entitled the q is what can you get.
How late were your bags
Still haven't shown up or been scanned anywhere. Flight landed 11:35pm EST last night. 
Title: Re: Airline Compensation Master Thread
Post by: Drago on January 07, 2014, 09:10:43 AM
my rav and chavrusa had a flight blizzard sat night from out of tlv and it was delyaed  here is the response :)


Thanks for writing about your flight from Tel Aviv to New York. I can imagine how upsetting it was when you missed appointments after our delay.
 
I’m really sorry your flight to New York was delayed due to problems with our ground equipment. We know you’re eager to get to where you are going, and it’s difficult when you have to wait. I also wish our staff in Tel Aviv would have been more courteous and provided updated information.
 
Flight 469 on 12/15/13 from Tel Aviv to New York was delayed for 12 hours due to inoperable ground equipment. After this issue was identified, maintenance action was needed so the flight could continue.
 
In accordance with the Israeli Aviation Services Law, you’re due compensation.
 
Check
I will be requesting a check from our bank in the amount of $873.42. Please allow sufficient time for processing and postal delivery.
 
I hope you had a nice time while in Tel Aviv. We look forward to providing a much better experience on your next Delta flight.
 
Regards,
 
Nancy Hansen
You Share, We Care
Why were they required to give that?
Title: Re: Airline Compensation Master Thread
Post by: davidd75 on January 07, 2014, 05:27:06 PM
BA sent us an itinerary that included a AB flight from TV to JFK with a 4:00 am departure time.  Turns out there was no such flight and it departed at around the usual 8:00 a.m.  Passenger had to lose a good night's sleep trying to arrive around 2:00 a.m. in Tel Aviv. 

I sent a complaint via e-mail to BA customer relations in October 2013 and they are "still investigating"

Does anybody have any e-mail address of a top executive that I can forward my complaint to and get a quicker resolution?  or any other contacts? ideas?
Title: Re: Airline Compensation Master Thread
Post by: rots5 on January 07, 2014, 05:44:33 PM
Why were they required to give that?
law of israel ::)

he said that the plane had mechanical failure. it was a full 24 hr delay
Title: Re: Airline Compensation Master Thread
Post by: Ergel on January 07, 2014, 05:47:58 PM
law of israel ::)

he said that the plane had mechanical failure. it was a full 24 hr delay
You made it sounds like it was a weather related delay
Title: Re: Airline Compensation Master Thread
Post by: rots5 on January 07, 2014, 05:49:10 PM
You made it sounds like it was a weather related delay
I thought it was .... i was told today it wasnt. Pls forgive me for the mistake
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 07, 2014, 09:56:18 PM
Update: I went on a shopping spree and was reimbursed for the necessary items. More than ticket cost.  :)
Now waiting for the insurance to cover the other ticket.

And insurance paid for another $600. Lovely double-dipping and paid for the second ticket too...

 ;D ;D ;D ;D ;D
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 08, 2014, 08:06:34 AM
And insurance paid for another $600. Lovely double-dipping and paid for the second ticket too...

 ;D ;D ;D ;D ;D
That might be called insurance fraud. Just saying.....
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 08, 2014, 09:01:17 AM
That might be called insurance fraud. Just saying.....

I paid for insurance and it's none of their business if I also made the airline pay.
Title: Re: Airline Compensation Master Thread
Post by: davidd75 on January 08, 2014, 09:05:08 AM
See reply 989 any ideas??
Title: Re: Airline Compensation Master Thread
Post by: maxmiles on January 08, 2014, 10:25:48 AM
See reply 989 any ideas??

Doesnt hurt to HUCA
Title: Re: Airline Compensation Master Thread
Post by: miles lover on January 08, 2014, 10:28:06 AM
Frontier airlines
Colorado to LGA. Ticket cost about $150
They made an emergency landing in Indianapolis at 12 am put us up in the hotel over night. They gave everyone a $300 voucher. They put everybody on a flight the next morning at 6am. I as a bachur which wanted more sleep asked them to put me on a flight at 12 noon. When I woke up I heard that the 6 am flight also got delayed and they gave out another 500 voucher. The entire flight got the same thing . Pretty cool 500 for sleeping another 5 hours! ( although their vouchers are not worth that much )
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 08, 2014, 10:30:14 AM
Frontier airlines
Colorado to LGA. Ticket cost about $150
They made an emergency landing in Indianapolis at 12 am put us up in the hotel over night. They gave everyone a $300 voucher. They put everybody on a flight the next morning at 6am. I as a bachur which wanted more sleep asked them to put me on a flight at 12 noon. When I woke up I heard that the 6 am flight also got delayed and they gave out another 500 voucher. The entire flight got the same thing . Pretty cool 500 for sleeping another 5 hours! ( although their vouchers are not worth that much )


Nice...
Title: Re: Airline Compensation Master Thread
Post by: E-MAN on January 08, 2014, 10:46:34 AM
That might be called insurance fraud. Just saying.....
+1
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 08, 2014, 10:52:13 AM
+1

They need to pay me regardless of what I fought out with the airline. I buy insurance for a reason.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 08, 2014, 11:17:34 AM
They need to pay me regardless of what I fought out with the airline. I buy insurance for a reason.
that is extremely flawed logic. Insurance is purchased to protect you from loss. You didnt have a loss because the airline covered it.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 08, 2014, 11:24:53 AM
that is extremely flawed logic. Insurance is purchased to protect you from loss. You didnt have a loss because the airline covered it.

I view the airline $ as compensation, not reimbursement.
For the ethics thread.
Title: Re: Airline Compensation Master Thread
Post by: Moshe123 on January 08, 2014, 11:26:36 AM
Any way that the airline will tell the insurance company if they paid anything, or there isn't a way for them to find out?
Title: Re: Airline Compensation Master Thread
Post by: avrumy on January 08, 2014, 11:35:10 AM
I would think this is 2 dif insurances. There is nothing wrong with having 2 insurances. If the airline askes were u reimbursed by any insurance- that would be a dif story. But they dont bec its 2 sep insurances. I have had that with private america health insurance while living in Israel and having the isreal insurance. I asked a shaila bec it sounded like i was steling- and that is what i was told.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 08, 2014, 11:35:12 AM
Any way that the airline will tell the insurance company if they paid anything, or there isn't a way for them to find out?
unlikely
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 08, 2014, 11:37:46 AM
I would think this is 2 dif insurances. There is nothing wrong with having 2 insurances. If the airline askes were u reimbursed by any insurance- that would be a dif story. But they dont bec its 2 sep insurances. I have had that with private america health insurance while living in Israel and having the isreal insurance. I asked a shaila bec it sounded like i was steling- and that is what i was told.
Absolutely incorrect. Having 2 insurances pay for the same loss is fraud especially in the medical field.
Title: Re: Airline Compensation Master Thread
Post by: avrumy on January 08, 2014, 11:38:32 AM
Absolutely incorrect. Having 2 insurances pay for the same loss is fraud especially in the medical field.
incorrect. source?
Title: Re: Airline Compensation Master Thread
Post by: avrumy on January 08, 2014, 11:39:25 AM
Absolutely incorrect. Having 2 insurances pay for the same loss is fraud especially in the medical field.
is it illegal for them to also collect premiums from me or only to pay out?
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 08, 2014, 11:47:11 AM
is it illegal for them to also collect premiums from me or only to pay out?
Almost all policies include a provision that if you have multiple insurance plans  they must coordinate benefits and the primary plan will pay out up to its maximum and then the secondary plan will cover anything that the primary plan doesnt. So if you attempt to make the both plans pay for the same medical care it is fraud.
Title: Re: Airline Compensation Master Thread
Post by: raphy781 on January 12, 2014, 12:24:58 PM
I booked an AA flight with BA avios. The passenger got to the gate with a little over 15 minutes to scheduled departure time but they said they already closed it and refused to reopen it. It was the last flight of the day. The trip was for an event the next morning so there was no point in taking the next available flight. Is there a way for me to get back the avios? (BA is saying they won't refund because it was a no-show. Is there a way to change that in americans system?). Who would I contact?
Title: Re: Airline Compensation Master Thread
Post by: danfan5773 on January 13, 2014, 06:59:40 PM
A friend of mine purchased a business flight on united (ewr to tlv) for 4500. back in Nov 2012 flight was cancelled due to a storm he was rescheduled on a flight via Germany thru JFK later that night that flight was also cancelled he got rescheduled the next day after sitting on the plane for 2 hours it was also cancelled he then got a rescheduled a o anew flight a few days later.

Now the question he never got any compensation for all this (cancellations, taxi to and from airport, sitting on a plane for 2 hours and cancel after that)at this time 15 months later can he still get anything from them? and what any specific place to send request complain?.

TIA for your help
Title: Re: Airline Compensation Master Thread
Post by: AJK on January 13, 2014, 07:05:59 PM
I paid for insurance and it's none of their business if I also made the airline pay.

-1
Title: Re: Airline Compensation Master Thread
Post by: miles lover on January 13, 2014, 08:58:56 PM
A friend of mine purchased a business flight on united (ewr to tlv) for 4500. back in Nov 2012 flight was cancelled due to a storm he was rescheduled on a flight via Germany thru JFK later that night that flight was also cancelled he got rescheduled the next day after sitting on the plane for 2 hours it was also cancelled he then got a rescheduled a o anew flight a few days later.

Now the question he never got any compensation for all this (cancellations, taxi to and from airport, sitting on a plane for 2 hours and cancel after that)at this time 15 months later can he still get anything from them? and what any specific place to send request complain?.

TIA for your help
Good morning !
U should have taken this case to the supreme court !
Title: Re: Airline Compensation Master Thread
Post by: danfan5773 on January 14, 2014, 02:37:03 PM
Good morning !
U should have taken this case to the supreme court !
I didn't ask what he should have done, i"m asking is there anything he can do now.
Title: Re: Airline Compensation Master Thread
Post by: SPLP on January 14, 2014, 03:22:16 PM
I didn't ask what he should have done, i"m asking is there anything he can do now.

"he airline must give you a written statement describing your rights, as well as the airline's boarding priority rules and criteria. If the airline is not able to get you to your final destination within one hour of your original arrival time, you may be entitled to a maximum of $400 compensation ($800 compensation on international flights within four hours of your original arrival time). The amount depends on the price of the ticket and the length of the delay. To receive this payment, you must have a confirmed reservation. You must also meet the airline's deadlines for ticketing and check-in. An airline may offer you a free ticket on a future flight in place of a check, but you have the right to insist on a check."

see if this will give you some info and links

http://www.usa.gov/topics/travel/air/resolve-problems/flight.shtml

I would contact the airlines and give them all the "details " -- flights dates amount of delay etc and why u are entitled to comp. ---ask them for compensation --or-- tell them what you expect -- i believe it does not matter that it was over a year ago -- state you case -- you will get a reply --   right now you have nothing -so - what ever you get will be more -- do not miss read this -- i think you deserve at least to free tickets to the same place you were going and maybe even more

GOOD -LUCK
Title: Re: Airline Compensation Master Thread
Post by: davidd75 on January 15, 2014, 08:59:14 AM
Just got a total of 25,000 Avios :) after I emailed CEO Keith Williams complaining to him about the passenger flight experience in which the plane departed 4 hours later than what was on the itinerary

Thank you for your emails.
I have spoken to Keith as requested and he has agreed with your request.  Therefore, I have credited an additional 20,000 Avios to your Executive Club account.
The issues you have raised have been fully addressed, we now consider the matter closed and we will not respond to any further correspondence regarding this case.  If you have any separate issues you would like us to look into for you, please do not hesitate to contact us.
Thank you.
Best regards
Becky Williams
Senior Service Recovery Executive
British Airways Customer Relations
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 15, 2014, 06:40:39 PM
Pardon my ignorance - What's a controller? The entertainment system?

(I was recently on a CO AMS-EWR in BusinessFirst where my entertainment system was completely broken. Didn't get anything yet.)

Yes, the remote for the entertainment system.
Title: Re: Airline Compensation Master Thread
Post by: Dr Moose on January 15, 2014, 06:43:00 PM
Yes, the remote for the entertainment system.
he was probably waiting in suspence for the past 2 yrs for the answer :P
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on January 15, 2014, 08:14:33 PM
Good morning !
U should have taken this case to the supreme court !

lol, just because i was at the supreme court for the delta case dec 3rd doesnt mean everyone has a valid claim  ;)
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on January 15, 2014, 08:18:12 PM
k,
time for me to write my claims for the past few months

msp to lga - american airlines
cancelled due to closing terminal in lga in the summer because of a southwest flight
compensated $200
they put me the next day on a delta flight and they gave me a window instead of an aisle so i got compensated $50

msp to jfk - delta
got bumped, waited 3 hrs for next flight which was going into lga
when i got to lga they paid for my taxi home, they gave me $400 voucher for being bumped, plus the next day i called and i got $100 because my original flight i had an exit row seat and my new flight didnt  :)
Title: Re: Airline Compensation Master Thread
Post by: yitzyul on January 16, 2014, 05:07:22 PM
On united flight to ewr-tlv they had no seats together so they put us on two side of the airplane both middle seats. My entertainment system didn't work at all, and couldn't turn on the light to read. FA was kind enough and somehow from the back ofg the plane turned on my light. An hour later wanted to go to sleep and nobody could get the light off.

I emailed United, and the response was a very nicely written email reply, with an apology.....:(
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on January 16, 2014, 05:12:57 PM
On united flight to ewr-tlv they had no seats together so they put us on two side of the airplane both middle seats. My entertainment system didn't work at all, and couldn't turn on the light to read. FA was kind enough and somehow from the back ofg the plane turned on my light. An hour later wanted to go to sleep and nobody could get the light off.

I emailed United, and the response was a very nicely written email reply, with an apology.....:(

Ouch.. Or reply.
Title: Re: Airline Compensation Master Thread
Post by: daganster on January 16, 2014, 11:38:57 PM
When I returned from Israel with US airways once I arrived home I realized that 2 of my suitcases were damaged, 1 is a total loss. I filled a claim through amex, but they need to see something from the airline. In addition to that I also had an insurance policy, but they may also want to see something from the airline. Any ideas?
Title: Re: Airline Compensation Master Thread
Post by: rots5 on January 17, 2014, 06:10:56 AM
When I returned from Israel with US airways once I arrived home I realized that 2 of my suitcases were damaged, 1 is a total loss. I filled a claim through amex, but they need to see something from the airline. In addition to that I also had an insurance policy, but they may also want to see something from the airline. Any ideas?
HUCA
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 17, 2014, 08:07:43 AM
When I returned from Israel with US airways once I arrived home I realized that 2 of my suitcases were damaged, 1 is a total loss. I filled a claim through amex, but they need to see something from the airline. In addition to that I also had an insurance policy, but they may also want to see something from the airline. Any ideas?
why not make a claim with the airline
Title: Re: Airline Compensation Master Thread
Post by: daganster on January 19, 2014, 02:41:52 PM
why not make a claim with the airline
Because they told me that I need to go back to the airport in other to put in a claim.
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on January 19, 2014, 11:38:04 PM
Long delay with AA on ticket booked with BA miles. Should I contact AA, BA or both? Also what's the best contact for AA?
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on January 20, 2014, 04:56:43 PM
Does delta compensate for weather delays?
Title: Re: Airline Compensation Master Thread
Post by: AJK on January 20, 2014, 05:01:57 PM
Does delta any airline compensate for weather delays?

ftfy
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on January 20, 2014, 06:49:39 PM
my delta flight was delayed 19 hours on this past wednesday  due to rudder problem that needed to be fixed. i didn't have a chance to call yet should i still call or should i not bother.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 20, 2014, 06:54:51 PM
my delta flight was delayed 19 hours on this past wednesday  due to rudder problem that needed to be fixed. i didn't have a chance to call yet should i still call or should i not bother.

I'd call. Was it the cheap tickets though?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on January 20, 2014, 06:58:23 PM
my delta flight was delayed 19 hours on this past wednesday  due to rudder problem that needed to be fixed. i didn't have a chance to call yet should i still call or should i not bother.
In Israel? If so, you're entitled to an $800 check
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on January 20, 2014, 07:04:06 PM
In Israel? If so, you're entitled to an $800 check
no from JFK to israel
Title: Re: Airline Compensation Master Thread
Post by: Fan of Dan on January 20, 2014, 10:23:25 PM
In Israel? If so, you're entitled to an $800 check
Wow why doesn't that ever happen to me  :) Now delays are harder but when I was single and had more free time I loved delays!
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 20, 2014, 10:28:00 PM
no from JFK to israel
still owed around $800 http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on January 21, 2014, 03:14:21 AM

still owed around $800 http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf
thats awesome. Thanx.
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on January 21, 2014, 03:26:03 PM
If anyone came back from tlv to phily on the usairways flight this morning, u can get a money credited back to ur credit card,
all the flights from philly to yyz r cancelled today and u can ask for them to credit back that portion of the trip  :P
Title: Re: Airline Compensation Master Thread
Post by: chevron on January 21, 2014, 07:13:12 PM
If anyone came back from tlv to phily on the usairways flight this morning, u can get a money credited back to ur credit card,
all the flights from philly to yyz r cancelled today and u can ask for them to credit back that portion of the trip  :P

well, considering i have a flight from yyz to mia thatd be cool... if they reimburse my 2nd flight too
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on January 23, 2014, 07:10:18 PM
Horrible delta experience. Anybody have luck with delta or best way to contact them?
We were delayed like 5 hours and shifted multiple planes. Also got yelled at by a flight attendant and soda spilled on me while they were pouring it for me.
Best line of action?
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on January 23, 2014, 07:10:55 PM
Horrible delta experience. Anybody have luck with delta or best way to contact them?
We were delayed like 5 hours and shifted multiple planes. Also got yelled at by a flight attendant and soda spilled on me while they were pouring it for me.
Best line of action?

They only offered me $50 x 2 (gift cards)
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on January 23, 2014, 10:09:24 PM
They only offered me $50 x 2 (gift cards)
Yup they're horrible with compensation,  same situation
Title: Re: Airline Compensation Master Thread
Post by: MEIR613 on January 23, 2014, 11:30:11 PM
Got shot down from LX.

Booked 23.5 hours before the flight and the LX couldn't guarantee KSML, but put in the order. (I've booked many times JFK-ZRH T-12 hours and got KSML. )

On the flight, FA said meals come from ZRH so would need 72 hours to confirm.....

Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on January 26, 2014, 09:47:07 AM

still owed around $800 http://www.delta.com/content/dam/delta-www/pdfs/legal/passenger_rights_israel.pdf
has anyone ever done this? I called one time (I am planing on calling again and again... when I get back home) but on this particular phone call the supervisor said he never heard of it so he searched found something tha says I must submit a written complaint..... I'd he just spewing garbage or is that true? Thanx
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 26, 2014, 09:56:31 AM
has anyone ever done this? I called one time (I am planing on calling again and again... when I get back home) but on this particular phone call the supervisor said he never heard of it so he searched found something tha says I must submit a written complaint..... I'd he just spewing garbage or is that true? Thanx
i think it needs to be written
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on January 26, 2014, 04:23:58 PM
i think it needs to be written
as in emailed or typed up and snail mailed any clue? i am going to send them a email anyway just want to know if i should also send a letter. thanx
Title: Re: Airline Compensation Master Thread
Post by: Penguin711 on January 27, 2014, 08:43:45 AM
I just flew LH O from FRA to JFK and they lost two of our pieces of luggage - one with over $1k of purchased merchandise. I booked the ticket via united so who do I write a letter of complaint to? Lufthansa? United? Or can I try to get something out of both of them? TiA
Title: Re: Airline Compensation Master Thread
Post by: chucksterace on January 27, 2014, 08:46:03 AM
I just flew LH O from FRA to JFK and they lost two of our pieces of luggage - one with over $1k of purchased merchandise. I booked the ticket via united so who do I write a letter of complaint to? Lufthansa? United? Or can I try to get something out of both of them? TiA

What was the merchandise? Why put it in Checked bag?

It would be to LH.
Title: Re: Airline Compensation Master Thread
Post by: Penguin711 on January 27, 2014, 08:51:28 AM
It was to much to not put in a checked bag..."merchandise" means wife spent a good chunk of the week shopping so it's an assortment of items. Okay so LH it is thanks. I tried searching for it here but can't seem to find  who I contact to file my complaint and if I'm better off calling or emailing.
Title: Re: Airline Compensation Master Thread
Post by: myb821 on January 27, 2014, 09:11:19 AM
I just flew LH O from FRA to JFK and they lost two of our pieces of luggage - one with over $1k of purchased merchandise. I booked the ticket via united so who do I write a letter of complaint to? Lufthansa? United? Or can I try to get something out of both of them? TiA
http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm
Title: Re: Airline Compensation Master Thread
Post by: Penguin711 on January 27, 2014, 09:22:49 AM

http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm

Thanks!!
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on January 27, 2014, 12:16:36 PM
What compensation would delta give for an over 3 hour delay due to mechanical problems on a domestic flight for 2 passangers from ny to sc.
Thanks
Title: Re: Airline Compensation Master Thread
Post by: Emkay on January 27, 2014, 12:26:52 PM
Flew united to milan this weekend and on the flight there they didnt have kosher food.
It wasn't there fault, it was wideroes but they gave me a $100 voucher per ticket Anyways without asking.
And the flight Anyways only costed me $120
Title: Re: Airline Compensation Master Thread
Post by: sky121 on January 27, 2014, 12:52:47 PM
Flew united to milan this weekend and on the flight there they didnt have kosher food.
It wasn't there fault, it was wideroes but they gave me a $100 voucher per ticket Anyways without asking.
And the flight Anyways only costed me $120

Nice! :)
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on January 27, 2014, 03:45:42 PM
Airline: American Eagle (AA)
Flight: YYZ-LGA
Class: Economy (award ticket)
Incident: Flight boarded late and then they rebooked almost an entire flight onto our flight. That had left ~30 minutes prior to our flight and had mechanical issues. Left ~2hours late.
Compensation: $50x2 vouchers.
Title: Re: Airline Compensation Master Thread
Post by: BarryLincoln on January 27, 2014, 06:04:29 PM
Airline: Delta
Flight: ATL-JFK
Class: First
Incident: Kosher meal was frozen solid
Compensation: $25 GC x5 passengers=$125 worth of GCs.
Title: Re: Airline Compensation Master Thread
Post by: chff on January 27, 2014, 08:23:43 PM
AA LGA-MIA returned to gate due to mech. (Still at gate...) What should I ask?
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on January 27, 2014, 08:31:44 PM
AA LGA-MIA returned to gate due to mech. (Still at gate...) What should I ask?

depends how long u have to wait at gate for.
i would say $200 to $400 voucher sounds good
Title: Re: Airline Compensation Master Thread
Post by: chff on January 27, 2014, 08:32:29 PM
About an hour, we're pushing back now
Title: Re: Airline Compensation Master Thread
Post by: SamKey on February 01, 2014, 09:57:58 PM
Just flew LGA-ATL-MIA-JFK with Avios. The phone rep who I spoke to at first told me it was 7.5k each segment (she had me routed on the way back MIA-LHR-JFK!) then of course the sales rep took 19.5 RT.
Got to the airport had to wait 45 min on hold with BA because they had not ticketed it yet.
Compensation(2 tickets): 20k!
Title: Re: Airline Compensation Master Thread
Post by: Myccrabbi on February 01, 2014, 10:01:51 PM
Just flew LGA-ATL-MIA-JFK with Avios. The phone rep who I spoke to at first told me it was 7.5k each segment (she had me routed on the way back MIA-LHR-JFK!) then of course the sales rep took 19.5 RT.
Got to the airport had to wait 45 min on hold with BA because they had not ticketed it yet.
Compensation(2 tickets): 20k!
nice
Title: Re: Airline Compensation Master Thread
Post by: mgarfin on February 02, 2014, 02:24:34 PM
LGA-MIA  AA booked with BA

Returned to gate and left 2 hours late

What can I ask for?

And do I ask AA or BA?
Title: Re: Airline Compensation Master Thread
Post by: chff on February 02, 2014, 05:53:26 PM
LGA-MIA  AA booked with BA

Returned to gate and left 2 hours late

What can I ask for?

And do I ask AA or BA?

When did that happened?
Title: Re: Airline Compensation Master Thread
Post by: mgarfin on February 02, 2014, 06:14:41 PM
When did that happened?

Last week Tuesday
Title: Re: Airline Compensation Master Thread
Post by: chff on February 02, 2014, 07:30:13 PM
Last week Tuesday

Or Monday? Flt nbr?
Title: Re: Airline Compensation Master Thread
Post by: chff on February 02, 2014, 08:00:22 PM
Make sad story here, and let me know the outcome http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations
Title: Re: Airline Compensation Master Thread
Post by: mgarfin on February 03, 2014, 01:11:59 PM
LGA-MIA  AA booked with BA

Returned to gate and left 2 hours late

What can I ask for?

And do I ask AA or BA?
Make sad story here, and let me know the outcome http://www.aa.com/contactAA/viewEmailFormAccess.do?eventName=customerRelations

Got 8k for 2 travelers (my father and mother to my account)
Title: Re: Airline Compensation Master Thread
Post by: mgarfin on February 03, 2014, 01:14:11 PM
Got 8k for 2 travelers (my father and mother to my account)

Can I ask now for my brother in law from 3 months ago to my account? (last name does not match)
Title: Re: Airline Compensation Master Thread
Post by: dealfinder85 on February 03, 2014, 01:14:25 PM
my luggage had a big rip
this was the second time i flew with this piece of luggage
what can i expect?
Title: Re: Airline Compensation Master Thread
Post by: chff on February 03, 2014, 03:33:14 PM
Got 8k for 2 travelers (my father and mother to my account)

Was it Monday or Tuesday?
Title: Re: Airline Compensation Master Thread
Post by: mgarfin on February 03, 2014, 03:52:06 PM
Was it Monday or Tuesday?

Tuesday
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on February 04, 2014, 08:07:52 AM
my delta flight was delayed 19 hours on this past wednesday  due to rudder problem that needed to be fixed. i didn't have a chance to call yet should i still call or should i not bother.
thanx everybody for the help
update
 i sent them a letter via email this is what they sent me
Dear Mr. Racer7400,

 
Thanks for writing about your family's recent travel to Israel. I can certainly understand how stressful this delay was for you.
 
I’m really sorry your flight to Tel Aviv was delayed due to mechanical problems with our aircraft. We know you’re eager to get to where you are going, and it’s difficult when you have to wait with a small child. I also recognize your seating issue could have been handled more efficiently.
 
Flight 468 on 1/14/14 from New York to Tel Aviv was delayed due to mechanical reasons. After an issue with the plane's flight control system was identified, maintenance action was needed so the flight could continue.
 
In accordance with the Israeli Aviation Services Law, you, your wife and Daniel are due compensation.
 
Check
I will be requesting a check from our bank in the amount of $895.14 for each of you. Please allow sufficient time for processing and postal delivery.
 
I also see we sent a proactive letter of apology and added 10,000 bonus miles to your wife's SkyMiles account. I'm sorry you did not receive this letter and I will add 10,000 bonus miles to your account as well. Please allow 3 business days for the miles to appear.
 
Your loyalty as SkyMiles members is important to us. We look forward to providing a much better experience on your next Delta flight.
 
Regards,
 
Nancy Hansen
You Share, We Care

and the all i paid for the tickets was $650/ticket ;D
Title: Re: Airline Compensation Master Thread
Post by: A European on February 04, 2014, 08:17:09 AM
Nice!
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 04, 2014, 08:33:50 AM
Got $75x2 for broken screens on TLV-PHL flight with US Air. 
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 04, 2014, 09:45:33 AM
thanx everybody for the help

and the all i paid for the tickets was $650/ticket ;D
Awesome. Like winning a jackpot :). These laws can't be sustainable. I hope they don't get out to the general public
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 04, 2014, 10:02:00 AM
thanx everybody for the help
update
 i sent them a letter via email this is what they sent me
Dear Mr. Racer7400,

 
Thanks for writing about your family's recent travel to Israel. I can certainly understand how stressful this delay was for you.
 
I’m really sorry your flight to Tel Aviv was delayed due to mechanical problems with our aircraft. We know you’re eager to get to where you are going, and it’s difficult when you have to wait with a small child. I also recognize your seating issue could have been handled more efficiently.
 
Flight 468 on 1/14/14 from New York to Tel Aviv was delayed due to mechanical reasons. After an issue with the plane's flight control system was identified, maintenance action was needed so the flight could continue.
 
In accordance with the Israeli Aviation Services Law, you, your wife and Daniel are due compensation.
 
Check
I will be requesting a check from our bank in the amount of $895.14 for each of you. Please allow sufficient time for processing and postal delivery.
 
I also see we sent a proactive letter of apology and added 10,000 bonus miles to your wife's SkyMiles account. I'm sorry you did not receive this letter and I will add 10,000 bonus miles to your account as well. Please allow 3 business days for the miles to appear.
 
Your loyalty as SkyMiles members is important to us. We look forward to providing a much better experience on your next Delta flight.
 
Regards,
 
Nancy Hansen
You Share, We Care

and the all i paid for the tickets was $650/ticket ;D
Wow! Good for you!
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 04, 2014, 11:10:37 AM
@Racer, where did you email to?
Title: Re: Airline Compensation Master Thread
Post by: Rose on February 04, 2014, 03:44:43 PM
united flight to india with a few connection was very delayed out of orgin city had to be completely re routed as missed every connection and had to go through Dubai which i really didnt want to.... what to ask for?
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on February 04, 2014, 03:58:32 PM
@Racer, where did you email to?
On delta.com on the bottom of a web page (you might need to leave the main web page to see it) there is a need help tab there is a option to email if you tap that tab.
Title: Re: Airline Compensation Master Thread
Post by: miles lover on February 05, 2014, 05:01:28 PM
If I flew with delta airlines but I booked it on flying blues site with points who do I complain to ? Or both ??
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on February 05, 2014, 05:03:48 PM
If I flew with delta airlines but I booked it on flying blues site with points who do I complain to ? Or both ??
delta
Title: Re: Airline Compensation Master Thread
Post by: miles lover on February 05, 2014, 05:20:33 PM
delta
Thanx bro for the prompt response !
Title: Re: Airline Compensation Master Thread
Post by: ayman on February 06, 2014, 12:39:57 AM

Just flew LGA-ATL-MIA-JFK with Avios. The phone rep who I spoke to at first told me it was 7.5k each segment (she had me routed on the way back MIA-LHR-JFK!) then of course the sales rep took 19.5 RT.
Got to the airport had to wait 45 min on hold with BA because they had not ticketed it yet.
Compensation(2 tickets): 20k!
they only wanted 7.5k for MIA-LHR-JFK??!
Title: Re: Airline Compensation Master Thread
Post by: chff on February 09, 2014, 12:28:43 AM
Got 8k for 2 travelers (my father and mother to my account)

And I got a very nice apology letter...
Title: Re: Airline Compensation Master Thread
Post by: moishe1 on February 09, 2014, 12:31:58 AM
Airline: AA
Flight: mia-lga
Class: economy (award ticket)
Incident: charged me for 2 bags when i should ot have to (i have a credit card with them)
Compensation: 100$ voucher.

they offered me 100$ voucher or 4000 miles, anyone understand why they think those are equal compensation?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 09, 2014, 04:18:58 PM
Where do you contact AA?

Friend just flew JFK-LAX, the stewardess told him no free WiFi, (when you get free WiFI in first class) The the entertainment system didn't work the first two hours.

How do I go, I ask for a specific compensation, or I just complain?
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 10, 2014, 11:22:19 AM
Delta. Crazy day. Then ends with hour on runway after midnight. Are they good with giving?
Title: Re: Airline Compensation Master Thread
Post by: aryeh1 on February 10, 2014, 12:56:05 PM
Delta. Crazy day. Then ends with hour on runway after midnight. Are they good with giving?
no
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 10, 2014, 01:04:20 PM
no
which route should I take
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 10, 2014, 02:23:01 PM
Airline: AA
Flight: mia-lga
Class: economy (award ticket)
Incident: charged me for 2 bags when i should ot have to (i have a credit card with them)
Compensation: 100$ voucher.

they offered me 100$ voucher or 4000 miles, anyone understand why they think those are equal compensation?
Did you pay the taxes with that card when you booked?
Title: Re: Airline Compensation Master Thread
Post by: Rose101 on February 10, 2014, 05:15:59 PM
Delta just cancelled flight due to technical problem with inbound flight. I'm rebooked for 8pm flight. They booked bad seats near exits...  No way to change anymore!  FULLY BOOKED! How do I go about compensation?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 10, 2014, 07:04:26 PM
Delta just cancelled flight due to technical problem with inbound flight. I'm rebooked for 8pm flight. They booked bad seats near exits...  No way to change anymore!  FULLY BOOKED! How do I go about compensation?

Email.
Title: Re: Airline Compensation Master Thread
Post by: moishe1 on February 11, 2014, 12:10:54 AM
Did you pay the taxes with that card when you booked?

no
Title: Re: Airline Compensation Master Thread
Post by: Twin on February 11, 2014, 02:09:46 AM
Flew from lga to dtw on aa boked with ba.
The lavatory was out of order what can I expect from aa?
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 11, 2014, 08:21:53 AM
Flew from lga to dtw on aa boked with ba.
The lavatory was out of order what can I expect from aa?
New pants :)

Email them and make sure you relate how bad it was with no working lavatory.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 11, 2014, 09:12:12 AM
This thread makes me want to throw up sometimes
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 11, 2014, 11:28:52 AM
Explain?

Maybe you're still not a real DDF'er....
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 11, 2014, 12:58:59 PM
This thread makes me want to throw up sometimes

+100
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 11, 2014, 02:04:51 PM
Maybe you're still not a real DDF'er....
Then maybe I don't want to be
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 11, 2014, 02:10:49 PM
This thread makes me want to throw up sometimes
+100
Just a friendly tip, from now on make sure to be next to a bathroom or at least not in public when reading this thread.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 11, 2014, 02:14:30 PM
Just a friendly tip, from now on make sure to be next to a bathroom or at least not in public when reading this thread.

Just a friendly tip, from now on, look up the word figurative and literal in the dictionary whenever you're... in real life.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 11, 2014, 02:19:33 PM
Just a friendly tip, from now on, look up the word figurative and literal in the dictionary whenever you're... in real life.
To complicated for me.
Title: Re: Airline Compensation Master Thread
Post by: philbenjoe on February 11, 2014, 06:13:18 PM
What should I request for compensation, flew UA from ZRH to NY and the screens weren't working on most of the plane so they gave out these little pieces of paper that had a code on it to be used to call UA and get some sort of compensation. What should I expect and what should I request? It was booked through aeroplan points. TIA
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 11, 2014, 06:27:09 PM
To complicated for me.

Yeah, skip it. Definitely don't want you to hurt yourself doing such daring activities.
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 11, 2014, 06:54:10 PM
What should I request for compensation, flew UA from ZRH to NY and the screens weren't working on most of the plane so they gave out these little pieces of paper that had a code on it to be used to call UA and get some sort of compensation. What should I expect and what should I request? It was booked through aeroplan points. TIA
usually a set price/miles
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on February 11, 2014, 07:34:24 PM
Speaking of throwing up... (i mentioned this a few posts back)
I flew on a Delta flight where a flight attendant spilled soda all over me on a flight from JFK-SEA. His response - (in a high pitched flamboyant tone - "Oh, look here! We have a spill!" and did not give me napkins or anything. I was soaked for an entire 6-7 hours.
Can I get some compensation for this MORON?
Title: Re: Airline Compensation Master Thread
Post by: joeb1 on February 11, 2014, 09:01:48 PM
If the flight crew on the planes asked for compensation for all the s:;(t they take from most obnoxious passengers the thread would be 10xs longer than this one and they would be way more entitled to compensation than all the crap you guys complain about
Just my .02

Let the fun begin...(popcorn)munch munch
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on February 11, 2014, 10:09:25 PM
If the flight crew on the planes asked for compensation for all the s:;(t they take from most obnoxious passengers the thread would be 10xs longer than this one and they would be way more entitled to compensation than all the crap you guys complain about
Just my .02

Let the fun begin...(popcorn)munch munch

I don't understand your point.
They GET paid. We PAY.

Got it?
Title: Re: Airline Compensation Master Thread
Post by: EliteMavin on February 11, 2014, 10:46:43 PM
Flew from lga to dtw on aa boked with ba.
The lavatory was out of order what can I expect from aa?
wow, for a whole hour you couldn't go.  :P
Title: Re: Airline Compensation Master Thread
Post by: EliteMavin on February 11, 2014, 10:51:55 PM
I don't understand your point.
They GET paid. We PAY.

Got it?
+1 agree.
That's the job. Although it should be kept to a minimum, people are going to be uncomfortable. Passengers will have requests and demands, some of them ludicrous.
(Still, many a passenger take it too far).
Their compensation is their paycheck.
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on February 11, 2014, 11:20:51 PM
+1 agree.
That's the job. Although it should be kept to a minimum, people are going to be uncomfortable. Passengers will have requests and demands, some of them ludicrous.
(Still, many a passenger take it too far).
Their compensation is their paycheck.

Yeah,
I mean people do complain about ridiculous things. Oh gd there's no diet sprite - I'm going to complain about that. No, that's pointless and it won't really get you anywhere. BUT, if something does happen that either offends you or makes really inconveniences your flight and makes you miserable - then by all means, COMPLAIN! You're not just paying for the transportation, but also the service that they should provide to you.

Getting soda spilled all over me and being soaked for an entire 6 hour flight is kind of a big deal. Especially when the flight attendant walked passed and didn't offer help or anything.
(Chutzpah! not even a napkin  >:( )
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 11, 2014, 11:57:40 PM
Get a life, take care from you family, and the world does not come to an end when someone tries his luck getting some compensation.

It's nothing different then churning CC. You guys should post that you wanna throw up when reading the Chase reconsideration thread as well.
Title: Re: Airline Compensation Master Thread
Post by: miles lover on February 12, 2014, 12:51:35 AM
Yeah,
I mean people do complain about ridiculous things. Oh gd there's no diet sprite - I'm going to complain about that. No, that's pointless and it won't really get you anywhere. BUT, if something does happen that either offends you or makes really inconveniences your flight and makes you miserable - then by all means, COMPLAIN! You're not just paying for the transportation, but also the service that they should provide to you.

Getting soda spilled all over me and being soaked for an entire 6 hour flight is kind of a big deal. Especially when the flight attendant walked passed and didn't offer help or anything.
(Chutzpah! not even a napkin  >:( )
personally I don't believe the story with the soda, u asked them for a napkin and they didn't get one for u ??? U probably can sue them and make much more then this whole thread made combined :P:P
Title: Re: Airline Compensation Master Thread
Post by: rots5 on February 12, 2014, 02:23:54 AM
The customer is always right....
-some famous person
Title: Re: Airline Compensation Master Thread
Post by: raphy781 on February 12, 2014, 05:40:19 AM
The customer is always right....
-some famous person
Have you been to Israel?
Title: Re: Airline Compensation Master Thread
Post by: mar3l on February 12, 2014, 06:51:59 AM
I dont know if you guys can help me out with something. Here it goes.
TLV - JFK EL AL Flight was canceled and KAYAK/ELAL automatically moved my flight to next flight 12 hours later. But Kayak system was never updated and still showed the original booking and they sent me email the day prior reminding me about my flight with original time. Nevertheless I showed up at airport at original time and confirmed it that its moved to next flight.
can i call kayak and complain about this? I have 3 emails being sent to me the day before telling me about it. whats a fair compensation for 12 hours at airport..
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on February 12, 2014, 07:57:37 AM
I dont know if you guys can help me out with something. Here it goes.
TLV - JFK EL AL Flight was canceled and KAYAK/ELAL automatically moved my flight to next flight 12 hours later. But Kayak system was never updated and still showed the original booking and they sent me email the day prior reminding me about my flight with original time. Nevertheless I showed up at airport at original time and confirmed it that its moved to next flight.
can i call kayak and complain about this? I have 3 emails being sent to me the day before telling me about it. whats a fair compensation for 12 hours at airport..
so you ended up going for the elal flight in the end? when and why was the flight cancelled?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 12, 2014, 09:36:27 AM
I dont know if you guys can help me out with something. Here it goes.
TLV - JFK EL AL Flight was canceled and KAYAK/ELAL automatically moved my flight to next flight 12 hours later. But Kayak system was never updated and still showed the original booking and they sent me email the day prior reminding me about my flight with original time. Nevertheless I showed up at airport at original time and confirmed it that its moved to next flight.
can i call kayak and complain about this? I have 3 emails being sent to me the day before telling me about it. whats a fair compensation for 12 hours at airport..
So they never informed yo that you were moved to a later flight?
Title: Re: Airline Compensation Master Thread
Post by: ringsher on February 12, 2014, 04:47:43 PM
Can anyone help us with the following predicament we have?

We were supposed to go to Maui Thurs morning (tomorrow) thanks to Dan's awesome post on Delta's price mistake.

My husband called me yesterday at work and said that many flights with a stopover to Altanta on Thurs (like ours) will probably be cancelled. Delta offered free switching due to the upcoming storm. He looked online and there's was nothing available to Hawaii on Wed night. We decide to go to another city if they'd let us (this way we can take our baby with us anyways), because the likelihood of getting to Hawaii before shabbos would be slim if we couldn't leave by Wed night (ie, if we're leaving late on Thurs because of the storm, it might be a big problem).

From 8:30-10:30 pm we are on hold to speak to a CS rep, and she found tiks to PHX  and she said (and repeated 3 times) it's for a Wed 8 PM departure. When she hangs up at 11:30 PM we then get an email confirmation for a THURS 8 PM departure, which probably will be cancelled with the rate Delta is going cancelling flights on Thursday.

So we called again, waited from 11:30 PM - 2:30 AM to speak to someone, and they then said they have NO available flights leaving on Wed night ANYWHERE - we searched LA, Vegas, Miami, even Hawaii. We even offered to split up and go on separate flights. The earliest they can book us onto a flight is Thursday (tomorrow), 8AM to PHX. I'm just worried that that flight will get cancelled. But I'm really upset at them. They screwed up big time, and whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around". But if I hadn't been on the phone waiting for them from 8:30 to 3:30 AM (yes, we had very little sleep last night), and if the CS rep hadn't placed us on a wrong flight, we would have been on our way right now to the JFK airport instead of writing up this post!

Anyone have a similar issue? Do you think we can get points with this? They keep obnoxiously bringing up the point that we bought these tiks as part of a price mistake...
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 01:32:34 AM
With all due respect, you did get these tickets, round trip, for probably well less than $100.

Delta has bent over six ways till Sunday to honor them, even to such lengths of rebooking people who didn't even get a confirmed PNR, let alone a ticket number.

Forgive me if I don't (or more importantly Delta does not) feel like the fact that you spent a few hours on the phone while the majority of the country is dealing with the snowstorm of the winter, disrupting the travel of hundreds of thousands of people who, unlike you, may be stuck in an airport for the night, warrants any compensation over and beyond honoring $55 round trip tickets to an exotic destination.

You're not the only one who had to spend some time on the phone with airlines today.

But, hey, that's just me.
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on February 13, 2014, 01:43:45 AM
With all due respect, you did get these tickets, round trip, for probably well less than $100.

Delta has bent over six ways till Sunday to honor them, even to such lengths of rebooking people who didn't even get a confirmed PNR, let alone a ticket number.

Forgive me if I don't (or more importantly Delta does not) feel like the fact that you spent a few hours on the phone while the majority of the country is dealing with the snowstorm of the winter, disrupting the travel of hundreds of thousands of people who, unlike you, may be stuck in an airport for the night, warrants any compensation over and beyond honoring $55 round trip tickets to an exotic destination.

You're not the only one who had to spend some time on the phone with airlines today.

But, hey, that's just me.

-1?? +1??  I DONT KNOW!!
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 01:44:03 AM
With all due respect, you did get these tickets, round trip, for probably well less than $100.

Delta has bent over six ways till Sunday to honor them, even to such lengths of rebooking people who didn't even get a confirmed PNR, let alone a ticket number.

Forgive me if I don't (or more importantly Delta does not) feel like the fact that you spent a few hours on the phone while the majority of the country is dealing with the snowstorm of the winter, disrupting the travel of hundreds of thousands of people who, unlike you, may be stuck in an airport for the night, warrants any compensation over and beyond honoring $55 round trip tickets to an exotic destination.

You're not the only one who had to spend some time on the phone with airlines today.

But, hey, that's just me.
I'm not saying that delta should offer compensation, but once they decided to honor the glitch tickets, they should treat all their customers alike.
The price paid should not make a difference anymore. Delta can't  tell one customer,  "you paid $55, therefore xyz", and then tell the next one "you paid $350, therefore abc". Where is the cut off price? What about the customer that paid $500? Will he get better treatment than the $350 ticket guy? No. So don't give the $55 customer the "you paid less" reason.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 01:47:18 AM
I'm not saying that delta should offer compensation, but once they decided to honor the glitch tickets, they should treat all their customers alike.
The price paid should not make a difference anymore. Delta can't  tell one customer,  "you paid $55, therefore xyz", and then tell the next one "you paid $350, therefore abc". Where is the cut off price? What about the customer that paid $500? Will he get better treatment than the $350 ticket guy? No. So don't give the $55 customer the "you paid less" reason.

Agree. But how are they treating him/her differently?

Ohhhh, you mean they're treating her differently because "whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around"?
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 01:51:17 AM
Agree. But how are they treating him/her differently?

Ohhhh, you mean they're treating her differently because "whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around"?
if delta would have given points to someone that had paid full price, then yes, give the $55 flight guy points.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 01:54:33 AM
Here's where I point you to the second half of my post.
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 02:03:29 AM
Here's where I point you to the second half of my post.
and delta's response is not answering them. The correct response would not have anything to do with the flight price.

Delta messed up my flight and I had 2 friends with me. After all the issues, my friend got a voucher for more than his flight's price, and I'm awaiting mine  :D

Point is, the mess up on delta's part has nothing to do with the price paid. They could have responded that they don't do such things. It's against policy, etc. But don't deny compensation based on flight price.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 02:06:54 AM
Whine, whine, whine.

No one who sat on the phone tonight due to weather is getting 50,000 SkyMiles, whether they said it was because of the glitch ticket or not.
Title: Re: Airline Compensation Master Thread
Post by: gavhaller on February 13, 2014, 02:09:07 AM
Whine, whine, whine.

No one who sat on the phone tonight due to weather is getting 50,000 SkyMiles, whether they said it was because of the glitch ticket or not.

LOL. I enjoy reading some of these forums.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 02:11:08 AM
Glad I could be of service.

(http://www.sherv.net/cm/emoticons/yellow-hd/gesturing-hi-smiley-emoticon.gif)
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 02:18:17 AM
Whine, whine, whine.

No one who sat on the phone tonight due to weather is getting 50,000 SkyMiles, whether they said it was because of the glitch ticket or not.
you missed my point. I said from the get go that I'm not so sure that compensation should be given here. My point was that you treat all customers the same if they fall in the same category. So don't treat first class ppl the same as economy,  but do treat economy the same as economy.
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 02:25:34 AM
Where did I say differently?

I just think it takes a level of gall (that perhaps I should have but lack) to whine about compensation for being on the phone longer than you'd prefer during a snowstorm that's blanketing, oh, like half the USA.

(http://i.livescience.com/images/i/000/062/447/i02/goes-snow-20140211.jpg?1392153240)
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 02:27:14 AM
Where did I say differently?

I just think it takes a level of gall (that perhaps I should have but lack) to whine about compensation for being on the phone longer than you'd during a snowstorm that's blanketing, oh, like half the USA.

(http://i.livescience.com/images/i/000/062/447/i02/goes-snow-20140211.jpg?1392153240)
I think I see my house from here  :)
Title: Re: Airline Compensation Master Thread
Post by: Cshah85 on February 13, 2014, 02:44:56 AM
Had a 5.5 hr delay in Cleveland today die to maintenance issue on united airlines. They compensated with a 150 e voucher. Fair?
Title: Re: Airline Compensation Master Thread
Post by: philbenjoe on February 13, 2014, 02:52:22 AM
AA cancelled my flight after I got to the airport and did NOT put me on any other flights till tomorrow but due to the storm that flight will not go....so ended renting a car and driving. Anything I can get for this besides my points?
Title: Re: Airline Compensation Master Thread
Post by: Racer7400 on February 13, 2014, 06:18:37 AM
Whine, whine, whine.

No one who sat on the phone tonight due to weather is getting 50,000 SkyMiles, whether they said it was because of the glitch ticket or not.
what I understood from her post was that she was perfectly happy with flights elsewhere and which delta agreed to change. And they did. The mess up is the delta CSR who agreed to put them on a different flight to on Wednesday  but instead messed them up by putting them on the Thursday flight. It seemed to me the we're asking compensation for the Thursday flight to PHX that was supposed to be on Wednesday. This mess up is not weather related really.
Title: Re: Airline Compensation Master Thread
Post by: ringsher on February 13, 2014, 11:05:55 AM
You're obviously choosing to misunderstand why website upset AJK. I'm asking that they should do something about the mistake their own CS rep made, not because of the weather. If not for her mistake, we would've been in Phoenix yesterday. I didn't care that we are not going to Hawaii anymore. But because I the CS rep, we are now stuck on a plane, for 4 hours and counting, and the plane hasn't even flown off yet.
Title: Re: Airline Compensation Master Thread
Post by: E-MAN on February 13, 2014, 12:36:27 PM
You're obviously choosing to misunderstand why website upset AJK. I'm asking that they should do something about the mistake their own CS rep made, not because of the weather. If not for her mistake, we would've been in Phoenix yesterday. I didn't care that we are not going to Hawaii anymore. But because I the CS rep, we are now stuck on a plane, for 4 hours and counting, and the plane hasn't even flown off yet.
Where you trying to go?
Title: Re: Airline Compensation Master Thread
Post by: avrumy on February 13, 2014, 12:46:59 PM
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
Title: Re: Airline Compensation Master Thread
Post by: Lou Bob on February 13, 2014, 12:57:32 PM
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
good luck getting into the tri state are today
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 13, 2014, 12:58:35 PM
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
Chutzpah
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 13, 2014, 01:50:31 PM
what I understood from her post was that she was perfectly happy with flights elsewhere and which delta agreed to change. And they did. The mess up is the delta CSR who agreed to put them on a different flight to on Wednesday  but instead messed them up by putting them on the Thursday flight. It seemed to me the we're asking compensation for the Thursday flight to PHX that was supposed to be on Wednesday. This mess up is not weather related really.

The initial mess up, perhaps not. But were not it for Pax, the phone call fixing the simple mess up would have been completed in >10 mins. 10 mins on the phone does not warrant whining about compensation, IMHO.

You're obviously choosing to misunderstand why website upset AJK. I'm asking that they should do something about the mistake their own CS rep made, not because of the weather. If not for her mistake, we would've been in Phoenix yesterday. I didn't care that we are not going to Hawaii anymore. But because I the CS rep, we are now stuck on a plane, for 4 hours and counting, and the plane hasn't even flown off yet.

If anyone is choosing to misunderstand something in this scenario, it isn't me. See post above.
Title: Re: Airline Compensation Master Thread
Post by: Cshah85 on February 13, 2014, 07:19:03 PM
Had a 5.5 hr delay in Cleveland today die to maintenance issue on united airlines. They compensated with a 150 e voucher. Fair?

or 20% off or 7K miles
Title: Re: Airline Compensation Master Thread
Post by: SamKey on February 13, 2014, 11:50:49 PM
Where do you contact AA?

Friend just flew JFK-LAX, the stewardess told him no free WiFi, (when you get free WiFI in first class) The the entertainment system didn't work the first two hours.

How do I go, I ask for a specific compensation, or I just complain?
Google the email addresses of the CEO etc. I got a response within 24 hrs
Title: Re: Airline Compensation Master Thread
Post by: philbenjoe on February 14, 2014, 12:47:26 PM
AA cancelled my flight after I got to the airport and did NOT put me on any other flights till tomorrow but due to the storm that flight will not go....so ended renting a car and driving. Anything I can get for this besides my points?
BUMP
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 14, 2014, 12:54:43 PM
I'm not saying that delta should offer compensation, but once they decided to honor the glitch tickets, they should treat all their customers alike.
The price paid should not make a difference anymore. Delta can't  tell one customer,  "you paid $55, therefore xyz", and then tell the next one "you paid $350, therefore abc". Where is the cut off price? What about the customer that paid $500? Will he get better treatment than the $350 ticket guy? No. So don't give the $55 customer the "you paid less" reason.
Agree. But how are they treating him/her differently?
Ohhhh, you mean they're treating her differently because "whenever we demanded points for what they did, they said "oh well you got your tiks from that price mistake that went around"?
AJK he is 100% right.
They did that to me in a different way (not for a refund, but) to place us on a different flight after they messed us up.
They told me that i should take what they have for me (the next day) due to the fact that it was a glitch ticket and they are doing me a favor by changing it.
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 14, 2014, 01:21:47 PM
What do you guys think I will get from this email to Delta;

We got a bid offer while trying to check in online few hours before our flight, and since our child was on different reservation (confirmation #------) we decided to get more info at the airport.
We were at the desk 35 min before the flight. The agent was explaining the bidding process which is very obscure on the website. She then tried to check us in, and told us we cannot check in anymore since the gate is locked.
She should have checked us in right away, but she waited and then it was 28 minutes before the flight. They blamed it on us coming late in the snowy roads. They then made us feel very low by saying they are doing us a favor by rebooking us the next day, since we got our tickets for cheap.
We decided to go standby through Atlanta, even though we had a one year old child with us.
When we finally arrived in PHL around midnight, we were stuck on the runway for more then an hour, due to mechanical failure of a different Delta plane that was in our arriving gate, and then due to mechanical failure of the jetway at the new gate.
I would like compensation for future travel for all 3 of us.
Title: Re: Airline Compensation Master Thread
Post by: Dan on February 14, 2014, 01:22:54 PM
Flight delayed cle-fll bec of awaiting inbound aircraft. Got to the airport 50 min before new delayed time (which is 1 hr later then originally scheduled) and they gave away my seat. Only thing they can do is out me through ewr and then to pbi landing 8 pm tonight if plabes are going through ewr????
Did you checkin online?
I really don't get all these folks who don't checkin online and then whine when their seat is given away.
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 14, 2014, 01:39:59 PM
Did you checkin online?
I really don't get all these folks who don't checkin online and then whine when their seat is given away.
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 14, 2014, 01:40:44 PM
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..
Other times this thread really makes me scratch my head
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 14, 2014, 01:47:31 PM
Other times this thread really makes me scratch my head
Dont pull out to many hairs
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 14, 2014, 01:49:41 PM
Dont pull out to many hairs
Don't worry, I don't got too many to pull out
Title: Re: Airline Compensation Master Thread
Post by: Dan on February 14, 2014, 01:55:19 PM
If you wanted to quote me, I was checking in and then got bid message and wanted to get rebooked direct with different airline..
Say what now?
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 14, 2014, 01:57:25 PM
Say what now?
?

Don't worry, I don't got too many to pull out
imcha batzara..
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 15, 2014, 07:26:08 PM
What do you guys think I will get from this email to Delta;

We got a bid offer while trying to check in online few hours before our flight, and since our child was on different reservation (confirmation #------) we decided to get more info at the airport.
We were at the desk 35 min before the flight. The agent was explaining the bidding process which is very obscure on the website. She then tried to check us in, and told us we cannot check in anymore since the gate is locked.
She should have checked us in right away, but she waited and then it was 28 minutes before the flight. They blamed it on us coming late in the snowy roads. They then made us feel very low by saying they are doing us a favor by rebooking us the next day, since we got our tickets for cheap.
We decided to go standby through Atlanta, even though we had a one year old child with us.
When we finally arrived in PHL around midnight, we were stuck on the runway for more then an hour, due to mechanical failure of a different Delta plane that was in our arriving gate, and then due to mechanical failure of the jetway at the new gate.
I would like compensation for future travel for all 3 of us.
three $25 delta choice gifts
Title: Re: Airline Compensation Master Thread
Post by: eis517 on February 15, 2014, 07:33:40 PM
Don't worry, I don't got too many to pull out
+1 ;)
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 15, 2014, 08:13:59 PM
three $25 delta choice gifts
ALOL.
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 15, 2014, 10:43:42 PM
three $25 delta choice gifts
Any good options to "redeem" it on?
Title: Re: Airline Compensation Master Thread
Post by: Cw3323 on February 15, 2014, 11:19:47 PM
Amazon gift card
Title: Re: Airline Compensation Master Thread
Post by: plainbachur on February 16, 2014, 12:17:06 PM
JFK-LHR on AA new 777 WiFi was down it was a ba booking who do I contact AA or ba?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 16, 2014, 12:19:21 PM
JFK-LHR on AA new 777 WiFi was down it was a ba booking who do I contact AA or ba?

AA
Title: Re: Airline Compensation Master Thread
Post by: woodbox on February 16, 2014, 12:19:43 PM
Hi all, few days ago i had a Delta flight EWR - PHX for my wife, my 3 years old girl and I, at 9am which as been canceled with notice and replaced by a 8pm one from JFK - PHX which also been cancelled without a notice:(
i also had another flight JFK-LAX which the way back is in Biz (c class) - just for myself
Since i can't go this weekend, I asked Delta to move the flight to PHX for the weekend of the 26/Feb - 3/March which did kindly for all of us. but as a result i also had to move my JFK-LAX to clear that weekend of the 26/Feb - 3/Mar which they also did! but took my business class away!!! complaining that they can do anything else!
Family is first, so i did all of those changes.
but i'm wondering if i can do anything to claim my biz class back? (it's a glitch ticket)
Title: Re: Airline Compensation Master Thread
Post by: plainbachur on February 16, 2014, 12:26:11 PM
AA
I took to Twitter should I email CEO?
Title: Re: Airline Compensation Master Thread
Post by: ZCN on February 16, 2014, 12:45:20 PM
My wife and I flew LH F from FRA-DTW, despite having confirmed kosher meals beforehand they didn't have any for us. We were first given 7500 United miles ( ticket was booked on UA points), then after I escalated things a manger also gave us $100 gift certificates each. Is this fair compensation?
Title: Re: Airline Compensation Master Thread
Post by: avrumy22 on February 16, 2014, 12:48:46 PM
I took to Twitter should I email CEO?

Your gonna email the CEO cuz there was no WIFI ????  :o :o :o :o
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 16, 2014, 01:19:46 PM
My wife and I flew LH F from FRA-DTW, despite having confirmed kosher meals beforehand they didn't have any for us. We were first given 7500 United miles ( ticket was booked on UA points), then after I escalated things a manger also gave us $100 gift certificates each. Is this fair compensation?

It sounds good to me.
Title: Re: Airline Compensation Master Thread
Post by: Jkhein on February 16, 2014, 01:45:11 PM
I took to Twitter should I email CEO?
sure CEO of AA and BA, and get all the media involved.
#somepeopleneedtogetalife
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 16, 2014, 01:46:11 PM
Your gonna email the CEO cuz there was no WIFI ????  :o :o :o :o

+100
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 16, 2014, 04:50:11 PM
Can you people get a life? WTH does it bother you that he wants to contact the CEO? He doesn't believe that the CEO is ganna answer him, neither does he think that he deserves the compensation that he wants to get, but he IS a DDF'er and like you guys like to churn and HUCA 224 times until Chase is approving you for your 27th Credit card, or contact the CEO of Citi Bank to approve you for your Citi card that you plan on canceling in 2 months from now, he wants to get 50,000 AA points for not having WiFi. So take back all your  :o  :o ??? and get a life.
Title: Re: Airline Compensation Master Thread
Post by: Dan on February 16, 2014, 04:59:50 PM
Emailing the CEO for trivial nonsense hurts everyone who has a real issue.
Stop wasting people's valuable time.

Title: Re: Airline Compensation Master Thread
Post by: plainbachur on February 16, 2014, 05:12:00 PM
Didn't mean to start a argument about this just emailing CEO gets best response
Title: Re: Airline Compensation Master Thread
Post by: ZCN on February 16, 2014, 05:20:18 PM
It sounds good to me.

Interesting. I thought it's a really low offer.
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 16, 2014, 06:31:45 PM
Interesting. I thought it's a really low offer.

$100 plus 7500 miles per person just for not having a meal? It's not amazing but I'd say a decent/good compensation.  At least IMO.
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 16, 2014, 06:37:20 PM
Please advise.

Basically, my connection in IAD was scheduled to land at 4:14 and landed at 4:21. My flight home took off at 4:50. I never had a chance even though I ran like a demon out of hell to get from C concourse to A. It was a joke.

Now I am sitting in the United Club at IAD until the 9:50pm flight home all because United routed my connection so impossibly tight.

Can I get anything for this? Who do I talk to? What should I ask for? How should I ask for it?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 16, 2014, 06:49:52 PM
Please advise.

Basically, my connection in IAD was scheduled to land at 4:14 and landed at 4:21. My flight home took off at 4:50. I never had a chance even though I ran like a demon out of hell to get from C concourse to A. It was a joke.

Now I am sitting in the United Club at IAD until the 9:50pm flight home all because United routed my connection so impossibly tight.

Can I get anything for this? Who do I talk to? What should I ask for? How should I ask for it?
Did you book the ticket or United forced you on this flight?
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 16, 2014, 06:54:21 PM
Did you book the ticket or United forced you on this flight?

Expedia. (It was booked for me.)
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 16, 2014, 06:55:55 PM
Expedia. (It was booked for me.)
So you are gonna complain to united for a ticket you voluntarily booked (by you or someone you sent) because the connection was too short?
I think I am going to stop opening this thread
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 16, 2014, 07:41:59 PM
So you are gonna complain to united for a ticket you voluntarily booked (by you or someone you sent) because the connection was too short?
I think I am going to stop opening this thread

What do you mean?? I didn't book each leg on its own. That's the routing that was offered. Are you saying that bc it is Expedia that isn't United's routing?
Title: Re: Airline Compensation Master Thread
Post by: eis517 on February 16, 2014, 07:45:42 PM
What do you mean?? I didn't book each leg on its own. That's the routing that was offered. Are you saying that bc it is Expedia that isn't United's routing?

You didn't have to take those flights. There is always a chance a flight gets delayed.

I agree with Ergel. People who complain just to get compensation for every little thing is like the boy who cried wolf. At some point the airlines will just say say "screw you", go fly another airline. Kind of like Delta did with that Rabbi. I bet that starts happening soon.
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 16, 2014, 07:48:52 PM
You didn't have to take those flights. There is always a chance a flight gets delayed.

I agree with Ergel. People who complain just to get compensation for every little thing is like the boy who cried wolf. At some point the airlines will just say say "screw you", go fly another airline. Kind of like Delta did with that Rabbi. I bet that starts happening soon.

What's with the hostility? You're being abusive.

I think it's a legitimate complaint.

I've seen plenty of times where airlines hold a flight while waiting for connecting passengers. United didn't.
I've seen plenty of times where they let connecting passengers deplane first. United didn't.

I accepted the routing assuming that United had my back. They didn't.
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 16, 2014, 07:58:20 PM
What's with the hostility? You're being abusive.

I think it's a legitimate complaint.

I've seen plenty of times where airlines hold a flight while waiting for connecting passengers. United didn't.
I've seen plenty of times where they let connecting passengers deplane first. United didn't.

I accepted the routing assuming that United had my back. They didn't.
I agree with you. Maybe write an email to corporate (on website).
And if this thread hurts anyone, then as mentioned don't open it.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 16, 2014, 08:19:09 PM
I agree with you. Maybe write an email to corporate (on website).
And if this thread hurts anyone, then as mentioned don't open it.
+100000. When a Airline offers a flight with a connection they don't add a star *Be aware you may miss your connections. Airlines usually hold on connection plains. Nothing wrong asking a compensation for that.

And yes, whoever gets hurt from this thread should just not follow it. And whoever wants is more then welcome to open a new thread with  T&C.

And as far as killing it, this is not ganna kill anything (at least for someone having a serious complaint) The airlines compensate customers not because they feel sorry.... More because they know about competition, they don't want you to fly next time their competition. And for that reason, compensation is here to stay, at least until all airlines will finally merge to 1 big airline  :)
Title: Re: Airline Compensation Master Thread
Post by: CS1 on February 16, 2014, 09:05:20 PM
Please advise.

Basically, my connection in IAD was scheduled to land at 4:14 and landed at 4:21. My flight home took off at 4:50. I never had a chance even though I ran like a demon out of hell to get from C concourse to A. It was a joke.

Now I am sitting in the United Club at IAD until the 9:50pm flight home all because United routed my connection so impossibly tight.

Can I get anything for this? Who do I talk to? What should I ask for? How should I ask for it?
+1
If they are both United flights (why would they even have Concourse A and C?),
then they obviously see that his plane landed at 4:21.
I'd definitely think that they'd communicate.
I've had stewardesses tell me to get off fast and run and they've also told the next flight to expect me soon.
It's in their interests to have passengers on earlier flights, as they can still sell the other, later seats.

So, it's a matter of 15-20 minutes until he appears and is seated on the flight.
Unless there's a major Food Court/restroom delay, he's likely to arrive at the new gate by 4:41.
Why wouldn't they wait for him to appear?
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 16, 2014, 09:06:46 PM
If they are both United flights (why would they even have Concourse A and C?),
then they obviously see that his plane landed at 4:21.
I'd definitely think that they'd communicate.
I've had stewardesses tell me to get off fast and run and they've also told the next flight to expect me soon.

You realize that by holding a plane for a single passenger for 10 mins, they're risking the possible connections of ~200 people, right?
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on February 16, 2014, 10:06:14 PM
You didn't have to take those flights. There is always a chance a flight gets delayed.

I agree with Ergel. People who complain just to get compensation for every little thing is like the boy who cried wolf. At some point the airlines will just say say "screw you", go fly another airline. Kind of like Delta did with that Rabbi. I bet that starts happening soon.

do u know everything about the case with Delta and the rabbi? i think not. just because they oversold every single flight and the rabbi got bumped all the time, thats their fault for overselling. rabbi complained alot? waiting a few hrs for luggage, being on the tarmac for a few hrs and not being told anything, hmm r these stupid complaints???
Title: Re: Airline Compensation Master Thread
Post by: CS1 on February 16, 2014, 10:12:20 PM
You realize that by holding a plane for a single passenger for 10 mins, they're risking the possible connections of ~200 people, right?
I agree that there shouldn't be a 10 minute delay for the other passengers, however, that flight left at 4:50.

His part one flight landed at 4:14.
Even a 16 minute transfer would get him to the next by 4:30. Still a 20 minute gap until the plane actually left the gate at 4:50.
(although I'm not sure if plane only landed at 4:14 or if Freddie was able to actually deplane at 4:14  -- maybe he'll tell us when he lands.)
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 16, 2014, 11:30:14 PM
I agree that there shouldn't be a 10 minute delay for the other passengers, however, that flight left at 4:50.

His part one flight landed at 4:14.
Even a 16 minute transfer would get him to the next by 4:30. Still a 20 minute gap until the plane actually left the gate at 4:50.
(although I'm not sure if plane only landed at 4:14 or if Freddie was able to actually deplane at 4:14  -- maybe he'll tell us when he lands.)

Well, I finally landed at PIT, 12 hours since I left SAT.

They landed at 4:14, but they kakked around for another ten minutes with the jet bridge. In the end, they decided not to bring it and we took the stairs right onto the tarmac. The point is, they knew I was on there. I even spoke to the gate agents at the C gate where I deplaned. I ran my tuchus off but no luck, that darn shuttle from C to A was just too slow. I got to my gate at 4:50, exactly take off time.
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 17, 2014, 05:01:42 AM
Re: everyone who's coming down so hard on Freddie...

Every airline has what they call MCT - minimum connection time. It varies from airport to airport, and domestic/international - but it's a published number of minutes, it's not up for speculation. I'm not sure what the MCT was in Freddie's case, as I'm not at a computer now to look it up, but if the MCT is 30 minutes, and United sold him an itinerary with a connection time of 36 minutes, then United is responsible. Period. You say he could have chosen other flights? You say he'd be making 200 other people risk their connections? That's United's problem, not his. If it's too hard for them to pull it together, then let them publish an MCT of 45 or 60 minutes, like they do in other cases. If they publish an MCT of 20 or 30 minutes, then it's THEIR responsibility to work it out.

Now, if the MCT is indeed more than 36 minutes... well, then, Freddie should take it up with Expedia for selling him a ticket with an illegal routing.

#my2cents
Title: Re: Airline Compensation Master Thread
Post by: AJK on February 17, 2014, 08:52:30 AM
United IS responsible... To put him on the next flight.

MCT is just that, the absolute minimum. It's not a guarantee that you'll make your connection.

Nor is it a guarantee that they will hold a plane filled with 200 pax at the gate, and thereby risk their respective connections, so one late arriving pax can make the flight.

There are super complex algorithms used by airlines in these scenarios. These aren't decisions made off the cuff.
Title: Re: Airline Compensation Master Thread
Post by: CS1 on February 17, 2014, 09:04:19 AM
United IS responsible... To put him on the next flight.

MCT is just that, the absolute minimum. It's not a guarantee that you'll make your connection.

Nor is it a guarantee that they will hold a plane filled with 200 pax at the gate, and thereby risk their respective connections, so one late arriving pax can make the flight.

There are super complex algorithms used by airlines in these scenarios. These aren't decisions made on the cuff.
just wondering: In these complex algorithms, do they take into account that he has to get from Concourse C to Concourse A
in that amount of time? (i.e. running speed is not a factor here, nor the gate proximity -- these are sep buildings with an Aerotrain.)
Or are the gate arrivals and departures decided after the connecting flights/tickets are scheduled and booked?
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 17, 2014, 10:11:40 AM
United IS responsible... To put him on the next flight.
Well yes after he's messed up, but I wouldn't think its in their best interest to set things up like that..
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 17, 2014, 10:20:47 AM
Wow! I sparked a debate! Thank you to my supporters. (KIT to my detractors!  ;D)

BTW what's up with the United complaints web form. They send no email verification. It makes it hard to believe they even got it or care about it.
Title: Re: Airline Compensation Master Thread
Post by: moshiach1 on February 17, 2014, 11:03:19 AM
Flew on those delta glitch  tickets , flight was delayed almost 2 hours because plane arrived late due to weather.  First segment in business class seat was jammed and didn't recline. Next,   baby was sleeping in car seat,  they made me wake him up and stow car seat because not "faa approved" car seat. 

Next segment the plane video system was malfunctioning and no one had sound.

Should I look for compensation?
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 17, 2014, 11:15:57 AM
YES, YES, YES, :)
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 17, 2014, 11:53:37 AM
YES, YES, YES, :)

Your greed is nauseating.

Flew on those delta glitch  tickets , flight was delayed almost 2 hours because plane arrived late due to weather.  First segment in business class seat was jammed and didn't recline. Next,   baby was sleeping in car seat,  they made me wake him up and stow car seat because not "faa approved" car seat. 

Next segment the plane video system was malfunctioning and no one had sound.

Should I look for compensation?

Weather, no; busted seat, yes; car seat, no; malfunctioning IFE, yes.
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 17, 2014, 12:05:50 PM
United IS responsible... To put him on the next flight.

MCT is just that, the absolute minimum. It's not a guarantee that you'll make your connection.

Nor is it a guarantee that they will hold a plane filled with 200 pax at the gate, and thereby risk their respective connections, so one late arriving pax can make the flight.

There are super complex algorithms used by airlines in these scenarios. These aren't decisions made off the cuff.

I'm not saying that United "owes" him a smooth transition; all I was doing was defending him from those who thought it was his fault that he chose an itinerary with a short connection - to which I said, it's not his fault. It's up to the airline to publish routings that they can reasonably keep to, especially when they know they are prone to delays.

Now, as for what remedial action to take... yes, you're right, the contract of carriage may dictate that they only have to get him onto the next flight. But it also doesn't require the airline to provide a working IFE (heck, many planes don't even have IFE) or a kosher meal, and yet you hear all the time about people getting compensated for lack of those. Why? Because when an airline causes a certain level of aggravation/discomfort to a passenger, the industry standard is for them to provide something to "soften the blow", even if they don't owe it to the pax by the letter of the law.

Now, Freddie's situation has definitely crossed that threshold, to where it qualifies as "significant enough" to deserve compensation. Now, your only taynah is that it's his fault for not choosing a better itinerary... to which I answer: no, it's not. If UA publishes a certain MCT, it means they are comfortable with it - comfortable enough, anyway, that a passenger can rely on their calculations and buy the ticket, and not have to worry about making his own cheshbonos.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 17, 2014, 12:22:57 PM
Your greed is nauseating.

Weather, no; busted seat, yes; car seat, no; malfunctioning IFE, yes.
I am sorry. I hope you feel better by now.

On a side note, your post is a good start for the new "Airline compensation thread with T&C"
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 17, 2014, 02:20:09 PM
Kudos Moshebatchy, you have that "middle line" head on your shoulders.
ilherman, a bit to the left
AJK, a bit to the right

just a synopsis of the past 2 pages (and more)
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 17, 2014, 06:04:03 PM
On a side note, your post is a good start for the new "Airline compensation thread with T&C"

I can't seem to figure out what the hell you're spewing about (and frankly, it wouldn't shock me if you didn't know either). If anyone's Google Translate has an ilhermanspeak-to-English function, please help me out.
Title: Re: Airline Compensation Master Thread
Post by: rots5 on February 17, 2014, 06:09:36 PM
I can't seem to figure out what the hell you're spewing about (and frankly, it wouldn't shock me if you didn't know either). If anyone's Google Translate has an ilhermanspeak-to-English function, please help me out.
dude, i can read anything... pm me the problem :D
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 17, 2014, 06:14:20 PM
dude, i can read anything... pm me the problem :D

ALOL!!! ;D
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 17, 2014, 06:29:36 PM
Oy..... You're still nauseous...
Title: Re: Airline Compensation Master Thread
Post by: jmansour on February 17, 2014, 06:41:12 PM
On my UA flight to TLV the audio wasnt working for my tv. They gave me 5k miles.
Title: Re: Airline Compensation Master Thread
Post by: ilherman on February 20, 2014, 06:32:18 PM
Where do you contact AA?

Friend just flew JFK-LAX, the stewardess told him no free WiFi, (when you get free WiFI in first class) The the entertainment system didn't work the first two hours.

How do I go, I ask for a specific compensation, or I just complain?
Contacted them through the website - Compensation 10,000 bonus points.
Title: Re: Airline Compensation Master Thread
Post by: ariIs on February 21, 2014, 04:54:04 PM
Hi all,

I had JFK->LAX the delta glitch tickets in C (business). We got to JFK an hour before the flight, but the line through security was almost an hour (even for skypriority!), and then the gate was one of the furthest in Terminal 4. We ran for it (5 minute run!) but they locked the door right when we got there.
The worst part was that they put our luggage on the plane, but did not wait for us.
So we were stuck at JFK, with 3 kids and no carseats (they were checked) waiting on standby for the next flight (3.5hrs later) being told that the flight was full and there was little chance of us getting on. Finally we did get the standby seats, but in economy.

In retrospect I should not have relied on a fast secuirty line for business class, but I'm surprised (and upset) at Delta for checking the luggage on the plane, and not waiting for us.
Should I expect to get anything from Delta for this?
Don't have a skymiles account - was crediting miles to Alaska.

Thanks!
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 21, 2014, 04:59:17 PM
Hi all,

I had JFK->LAX the delta glitch tickets in C (business). We got to JFK an hour before the flight, but the line through security was almost an hour (even for skypriority!), and then the gate was one of the furthest in Terminal 4. We ran for it (5 minute run!) but they locked the door right when we got there.
The worst part was that they put our luggage on the plane, but did not wait for us.
So we were stuck at JFK, with 3 kids and no carseats (they were checked) waiting on standby for the next flight (3.5hrs later) being told that the flight was full and there was little chance of us getting on. Finally we did get the standby seats, but in economy.

In retrospect I should not have relied on a fast secuirty line for business class, but I'm surprised (and upset) at Delta for checking the luggage on the plane, and not waiting for us.
Should I expect to get anything from Delta for this?
Don't have a skymiles account - was crediting miles to Alaska.

Thanks!
how many minutes to take off did you arrive at gate?
Title: Re: Airline Compensation Master Thread
Post by: MC on February 21, 2014, 05:03:55 PM
Any point in trying to complain about the guy next to me being so big that I barely could use a third of my seat? Not sure if the airline has any fault in that... So I don't want to waste my time.

Has anyone done this (ie complain about another passenger and been compensated by the airline) successfully?
Title: Re: Airline Compensation Master Thread
Post by: Dan on February 21, 2014, 05:12:17 PM
Why didn't you ask to be reseated then?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 21, 2014, 05:14:20 PM
Hi all,

I had JFK->LAX the delta glitch tickets in C (business). We got to JFK an hour before the flight, but the line through security was almost an hour (even for skypriority!), and then the gate was one of the furthest in Terminal 4. We ran for it (5 minute run!) but they locked the door right when we got there.
The worst part was that they put our luggage on the plane, but did not wait for us.
So we were stuck at JFK, with 3 kids and no carseats (they were checked) waiting on standby for the next flight (3.5hrs later) being told that the flight was full and there was little chance of us getting on. Finally we did get the standby seats, but in economy.

In retrospect I should not have relied on a fast secuirty line for business class, but I'm surprised (and upset) at Delta for checking the luggage on the plane, and not waiting for us.
Should I expect to get anything from Delta for this?
Don't have a skymiles account - was crediting miles to Alaska.

Thanks!
You arrived late and missed your plane and expect to be compensated?
Title: Re: Airline Compensation Master Thread
Post by: ariIs on February 21, 2014, 05:24:08 PM

how many minutes to take off did you arrive at gate?

10 min before takeoff.
Title: Re: Airline Compensation Master Thread
Post by: MC on February 21, 2014, 06:00:21 PM

Why didn't you ask to be reseated then?

Full flight.
Title: Re: Airline Compensation Master Thread
Post by: Dr Moose on February 22, 2014, 12:27:46 PM
Any point in trying to complain about the guy next to me being so big that I barely could use a third of my seat? Not sure if the airline has any fault in that... So I don't want to waste my time.

Has anyone done this (ie complain about another passenger and been compensated by the airline) successfully?
he did (http://forums.dansdeals.com/index.php?topic=37838.0)
Title: Re: Airline Compensation Master Thread
Post by: ariIs on February 22, 2014, 08:11:00 PM

You arrived late and missed your plane and expect to be compensated?


No, I arrived 1 hour before the flight, which is what Delta recommends as minimum arrival time.
They checked my bags and put them on the plane, and didn't wait knowing I was there at the airport.
Title: Re: Airline Compensation Master Thread
Post by: CS1 on February 22, 2014, 10:26:33 PM

No, I arrived 1 hour before the flight, which is what Delta recommends as minimum arrival time.
They checked my bags and put them on the plane, and didn't wait knowing I was there at the airport.
wondering if it would help in the future if on the way to the run for the gate,
if someone asked at the closest Delta gate, for them to call the takeoff gate to tell them that you'll be there in 4 minutes?

If they know that you're in the airport and making a run for it (and it saves them the seats that they can still sell on the next flight), then maybe they'd hold off another 4 minutes? Usually it's a lot of overhead bin closing and seat belt checking and odds and ends that they can still take care of while your family is boarding...
Anyone ever try having delta call that exact gate?
Title: Re: Airline Compensation Master Thread
Post by: 3yummyboys on February 24, 2014, 12:48:01 PM
Delta flight JFK to TLV - my husband paid extra for bulkhead seat, then had another passenger switch to sit next to him with bassinet, so he had to climb over her baby every time he got up (not to mention he had no legroom whatsoever!) I called and the best they could give me was 2,500 miles! Worth it to call again? Or write a letter?
Title: Re: Airline Compensation Master Thread
Post by: BarryLincoln on February 24, 2014, 12:51:08 PM
Delta flight JFK to TLV - my husband paid extra for bulkhead seat, then had another passenger switch to sit next to him with bassinet, so he had to climb over her baby every time he got up (not to mention he had no legroom whatsoever!) I called and the best they could give me was 2,500 miles! Worth it to call again? Or write a letter?

Did he have more legroom that his original seat?
Title: Re: Airline Compensation Master Thread
Post by: 3yummyboys on February 24, 2014, 12:53:41 PM
He had zero legroom. Would have been better off in regular seat. They refunded the $60 for bulkhead and gave 2,500 miles, but he was miserable the entire 12 hour flight!
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 24, 2014, 12:55:57 PM
He had zero legroom. Would have been better off in regular seat. They refunded the $60 for bulkhead and gave 2,500 miles, but he was miserable the entire 12 hour flight!
Did he ask to be switched to another seat?
Them's the breaks of airiline travel. The airline can't really control who sits next to you. They refunded what you paid extra and gave you some miles. Seems fair to me
Title: Re: Airline Compensation Master Thread
Post by: BarryLincoln on February 24, 2014, 01:56:20 PM
Did he ask to be switched to another seat?
Them's the breaks of airiline travel. The airline can't really control who sits next to you. They refunded what you paid extra and gave you some miles. Seems fair to me

Am in agreement with Ergel on this one...
Title: Re: Airline Compensation Master Thread
Post by: 3yummyboys on February 24, 2014, 02:39:25 PM
Thanks. That's why I wanted another opinion. Flight was 100% full so he couldn't get another seat.
Title: Re: Airline Compensation Master Thread
Post by: Freddie on February 24, 2014, 03:06:26 PM
Is it normal for United to just never get back to you after you submit feedback on their site?
Title: Re: Airline Compensation Master Thread
Post by: sky121 on February 24, 2014, 03:19:09 PM
Is it normal for United to just never get back to you after you submit feedback on their site?

It usually takes a while for them to respond IME.
Title: Re: Airline Compensation Master Thread
Post by: blue eyes on February 24, 2014, 04:00:59 PM
flew delta biz ( with glitch) but didn't get kosher meal although it was confirmed over the phone.
Will they just sneeze at me or is it worth trying?
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 24, 2014, 04:02:42 PM
flew delta biz ( with glitch) but didn't get kosher meal although it was confirmed over the phone.
Will they just sneeze at me or is it worth trying?
Can't hurt to try.
Title: Re: Airline Compensation Master Thread
Post by: alpicone on February 24, 2014, 04:08:22 PM
Airline: American
Flight: CLE-LGA
Class: Economy (award ticket)
Incident: Flight was delayed due to snowstorm (Jan 6) and equipment issues due to extreme cold. 
Compensation: $125 eVoucher.
Title: Re: Airline Compensation Master Thread
Post by: alpicone on February 24, 2014, 04:09:16 PM
Airline: American
Flight: MIA-LGA
Class: Economy
Incident: New 737 with TV screens at each seat. Mine was broken  >:( 
Compensation: $50 eVoucher.
Title: Re: Airline Compensation Master Thread
Post by: Moishebatchy on February 24, 2014, 08:17:59 PM
Did he ask to be switched to another seat?
Them's the breaks of airiline travel. The airline can't really control who sits next to you. They refunded what you paid extra and gave you some miles. Seems fair to me

+1
Title: Re: Airline Compensation Master Thread
Post by: davidb on February 24, 2014, 10:04:00 PM

Delta. Crazy day. Then ends with hour on runway after midnight. Are they good with giving?
i got a lot from them try it
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 25, 2014, 03:33:20 PM
i got a lot from them try it
just for 1 hour on runway?
I got 25 amazon credit for each
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on February 25, 2014, 09:05:58 PM
delta glitch ticket, paid $95
on way back first class from hnl to seattle to jfk
no kosher meal

i got $400 travel voucher  :P
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 25, 2014, 09:11:03 PM
delta glitch ticket, paid $95
on way back first class from hnl to seattle to jfk
no kosher meal

i got $400 travel voucher  :P
Hope u sold the the chief story
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on February 25, 2014, 09:13:50 PM
actually i called up twice and told them i went 15hrs without eating bc i didnt have my kosher meal
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 25, 2014, 09:36:20 PM
actually i called up twice and told them i went 15hrs without eating bc i didnt have my kosher meal
15hrs Seattle to jfk?
Title: Re: Airline Compensation Master Thread
Post by: Ergel on February 25, 2014, 09:53:46 PM
actually i called up twice and told them i went 15hrs without eating bc i didnt have my kosher meal
I knew it was the conservative chief rabbi. No Yiddishe mother would let you on a 15 hour journey without three meals, just in case
Title: Re: Airline Compensation Master Thread
Post by: DoGo on February 25, 2014, 10:30:42 PM
I knew it was the conservative chief rabbi. No Yiddishe mother would let you on a 15 hour journey without three meals, just in case
and then its passed on and engrained in the yiddeshe bainer, i always bring extra food when flying
Title: Re: Airline Compensation Master Thread
Post by: Yaalili on February 25, 2014, 10:33:28 PM
Airline: American
Flight: MIA-LGA
Class: Economy
Incident: New 737 with TV screens at each seat. Mine was broken  >:( 
Compensation: $50 eVoucher.

That's alot more generous than jetblue, the only gave me $15 for that.
Title: Re: Airline Compensation Master Thread
Post by: Chief Rabbi of New York on February 25, 2014, 10:42:11 PM
15hrs Seattle to jfk?

i started off in hnl to seattle, so 15 hrs including stopover in seattle and also getting to the airport and getting home in brooklyn,
it was worth $400  :P
Title: Re: Airline Compensation Master Thread
Post by: rans on February 26, 2014, 03:41:59 AM
About two weeks ago I planned on flying with UA from NYC to CLE to RDU. Because of the severe weather conditions they canceled both my flights.
What type of compensation should I ask for and what usually happens in such cases?

I should note that the complete ticket ($225) was RDU-IDA-LGA (flew successfully) and LGA-CLE-RDU (which was cancelled).
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 26, 2014, 09:13:11 AM
About two weeks ago I planned on flying with UA from NYC to CLE to RDU. Because of the severe weather conditions they canceled both my flights.
What type of compensation should I ask for and what usually happens in such cases?

I should note that the complete ticket ($225) was RDU-IDA-LGA (flew successfully) and LGA-CLE-RDU (which was cancelled).
Probably a refund for that half of the ticket or rebook at a later date. I don't think they give over and beyond for weather cancellations.
Title: Re: Airline Compensation Master Thread
Post by: YosefG on February 26, 2014, 09:17:59 AM
ON the U.S Airways glitch ticket going to Israel this past week, a flight attendant Literally shoved me out of the cabin in the back and started screaming to get out when I tried to wash negel vasser into the garbage can. I first tried to wash and then he said you cant do that here and I said ok. I proceeded to throw the cup in the garbage and he turned around and thought I was still washing and then put his arm on my shoulder and forcefully pushed me and said OUT! OUT! My wife and a guy standing next to me were shocked, what do you guys recommend I do? Also they broke my bag handle on the way back?  I skipped the YYZ leg and drove back home from Philly and I credit to AAdvantage, not sure if it posted yet. Any suggestions?
Title: Re: Airline Compensation Master Thread
Post by: CS1 on February 26, 2014, 05:13:22 PM
ON the U.S Airways glitch ticket going to Israel this past week, a flight attendant Literally shoved me out of the cabin in the back and started screaming to get out when I tried to wash negel vasser into the garbage can. I first tried to wash and then he said you cant do that here and I said ok. I proceeded to throw the cup in the garbage and he turned around and thought I was still washing and then put his arm on my shoulder and forcefully pushed me and said OUT! OUT! My wife and a guy standing next to me were shocked, what do you guys recommend I do? Also they broke my bag handle on the way back?  I skipped the YYZ leg and drove back home from Philly and I credit to AAdvantage, not sure if it posted yet. Any suggestions?
Did you see the name on his badge?
That's probably the first step...?
Title: Re: Airline Compensation Master Thread
Post by: YosefG on February 26, 2014, 06:01:29 PM
Yeah I saw the name, but not so much interested in getting him in trouble, as I am in financial/miles compensation? If I have his name, what should I ask for from there?
Title: Re: Airline Compensation Master Thread
Post by: rans on February 27, 2014, 12:38:40 PM
Probably a refund for that half of the ticket or rebook at a later date. I don't think they give over and beyond for weather cancellations.

Thanks, so I should just fill out an online form and hope for the best?
Title: Re: Airline Compensation Master Thread
Post by: Marco Polo on February 27, 2014, 01:46:31 PM
Thanks, so I should just fill out an online form and hope for the best?
You can try calling to see what they say.
Title: Re: Airline Compensation Master Thread
Post by: 3yummyboys on February 27, 2014, 02:51:02 PM
Airline: Delta (Glitch Tix)
Flight: LAX-JFK
Class: Business/First
Incident: only had the frozen portion of first class kosher meal, had to give us coach hot meal
Compensation: Right away they offered 5K miles or $50 credit voucher for each of us



They were so nice, I wouldn't have made a big deal, we still got food but they went out of their way to apologize and compensate! They treat first class passengers so much better!!
Title: Re: Airline Compensation Master Thread
Post by: Emkay on March 01, 2014, 10:08:28 PM
What's the best way to contact delta for comp for switching my flight from direct to multi stopover?
Title: Re: Airline Compensation Master Thread
Post by: Allune on March 04, 2014, 08:31:40 PM
Just returned on delta LAX - JFK,  red eye. My wife's business class seat was broken. Would not recline...  Thoughts on requested compensation? It was a mistake fair, so I don't want a "refund".
I have it all on tape too. Steward trying to manually lie the seat flat. Hilarious.
Title: Re: Airline Compensation Master Thread
Post by: thejerseyguy on March 04, 2014, 08:44:13 PM
Just returned on delta LAX - JFK,  red eye. My wife's business class seat was broken. Would not recline...  Thoughts on requested compensation? It was a mistake fair, so I don't want a "refund".
I have it all on tape too. Steward trying to manually lie the seat flat. Hilarious.

I hope you gave her your seat :)
Title: Re: Airline Compensation Master Thread
Post by: Allune on March 05, 2014, 09:31:59 AM
I hope you gave her your seat :)
I like her, but not THAT much lol
Title: Re: Airline Compensation Master Thread
Post by: CS1 on March 05, 2014, 12:37:37 PM
I like her, but not THAT much lol
If it's a red-eye, then I guess it depends who has to go to work the next day.
Title: Re: Airline Compensation Master Thread
Post by: Ergel on March 05, 2014, 12:41:24 PM
If it's a red-eye, then I guess it depends who has to go to work the next day is the woman.
FTFY
Title: Re: Airline Compensation Master Thread
Post by: Dan on March 05, 2014, 12:43:58 PM
FTFY
+1, given my wife my F upgrade on several transcons. Not even worth pondering.
Title: Re: Airline Compensation Master Thread
Post by: CS1 on March 05, 2014, 01:26:49 PM
Quote from: CS1link=topic=13574.msg753214#msg753214 date=1394041057
If it's a red-eye, then I guess it depends who has to go to work the next day is the woman. is the real man.
FTFY
+1
FTFY/M
Title: Re: Airline Compensation Mast