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DansDeals Forum => On The Road => Topic started by: Dan on March 02, 2012, 01:02:12 AM

Title: Hotel Compensation Master Thread
Post by: Dan on March 02, 2012, 01:02:12 AM
Hotel: Park Hyatt Paris
Year of incident: 2010
Status at time of incident: Diamond
Incident: Construction noise in room above ours woke us up one morning and continued for a few hours.
Compensation: 18K Points (at that time that was the rate for 1 night at the PH Paris) was offered over the phone while we were in the room.

Hotel: Park Hyatt Zurich
Year of incident: 2010
Status at time of incident: Diamond
Incident: Couldn't offer kosher breakfast
Compensation: 5K Points was offered via email before the stay.

Hotel: Grand Hyatt Kauai
Year of incident: 2009
Status at time of incident: Diamond
Incident: Fire alarm went off from 4am-4:30am with evacuation required.
Compensation: An apology letter offered a $50 resort credit, but a manager gave us 18K points (at that time that was the rate for 1 night at the GH Kauai) and a $100 resort creditÖwhich bought a nice pair of Naotís for my wife!

Hotel: Park Hyatt Toronto
Year of incident: 2010
Status at time of incident: Diamond
Incident: Multiple issues, described in this complaint letter. (http://forums.dansdeals.com/index.php?topic=13401.msg176101#msg176101)
Compensation: 18K Points awarded by GP customer service after the stay following email complaint.

Hotel: W South Beach
Year of incident: 2011
Status at time of incident: Platinum
Incident: Smoke smell in room every morning, poor service from checkin agents, room service didn't respect do not disturb on multiple occasions, lost and found refused to locate a dress shirt left in room just after we checked out.
Compensation: $130 and 5K Points.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on March 02, 2012, 02:03:28 AM
What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 02, 2012, 02:05:58 AM
What is your estimated value of the points you received for each incidence? I'm not so familiar with the cpm value of most hotel chains
Let's keep the thread on topic please.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on March 02, 2012, 02:07:48 AM
Let's keep the thread on topic please.
I am. I'm trying to understand the value of each compensation you received.
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 02, 2012, 02:09:01 AM
I am. I'm trying to understand the value of each compensation you received.
The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on March 02, 2012, 02:18:50 AM
The point of this thread is compensation for hotel incidents, not the value of points or miles which is discussed in many other threads.

 ???

What happened to free-flowing discussions?
:)
Title: Re: Hotel Compensation Master Thread
Post by: aussiebochur on March 02, 2012, 04:13:28 AM
W HKG? ;)
Title: Re: Re: Hotel Compensation Master Thread
Post by: Ergel on March 02, 2012, 04:26:17 AM
Hotel: Sheraton Edinburgh
Year of incident: 2011
Status at time of incident: gold
Incident: Construction noise outside woke us up one morning but stopped very quickly.
Compensation: mentioned at Checkout and waved the 9 Pound parking fee

Hotel: Park Hyatt Zurich
Year of incident: 2011
Status at time of incident: Diamond trial
Incident: Couldn't offer kosher breakfast
Compensation: 2.5K Points was offered via email before the stay.

Hotel: best western in Boston it was a huge mistake)
Year of incident: 2011
Status at time of incident:
Incident: confirmed multiple times that we would have a crib. Arrived at 1 AM there was no crib in the room and they were unable to locate one
Compensation: At first offered to take $10 off my bill (I laughed). Then took 50% off of that night. when I got home I wrote a letter and they took if the rest of the charge from that night
Title: Re: Hotel Compensation Master Thread
Post by: bubkiz on March 02, 2012, 09:20:45 AM
Hotel: Marriot Lancaster Convention Center (won on PL)
Year of incident: 2009 (Right after it opened)
Status at time of incident: None
Incident: A/C in the room stopped working (@ 10 am). An engineer came and we will have to change rooms. We were planning on leaving so I told him to ask the front desk if they can adjust the bill.
Compensation: At first offered to waive the parking charge ($14). A manager refunded the entire bill.
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 02, 2012, 09:24:18 AM
Hotel: Eden Roc
Year of incident: 2011
Status at time of incident: Platinum
Incident: Free Breakfast included in Platinum but we weren't eating it because of kashrus
Compensation: $75 hotel credit + one night free parking (normally $35)

This was an award stay for 3 nights.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 02, 2012, 10:38:31 AM
Hotel: The New York Helmsley Hotel (to become  a Westin in mid-2012)
Year of incident: 2011
Status at time of incident: Gold
Incident: Construction/drilling that woke us up.
Compensation: 10,000 SPG points.

This was a priceline stay.
Title: Re: Hotel Compensation Master Thread
Post by: joeb1 on March 02, 2012, 10:51:30 AM
Hotel: Sheraton Mawah
Year of incident: 2011
Status at time of incident: GOLD
Incident: Overall negative experience (no shocker they got downgraded to level 3 yesterday)
Compensation: 5k Points From Hotel+1 K From SPG GOLD
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 02, 2012, 01:17:37 PM
Hotel: SR Princeville
Year of incident: 2011
Status at time of incident: Platinum
Incident: Room not ready for half hour at checkin
Compensation: Checkin agent proactively offered 2 free cocktails or a free night of valet parking.

Hotel: Le Meridian Khao Lak
Year of incident: 2009
Status at time of incident: Platinum
Incident: Colonies of ants in room, lack of sufficient hot water to shower longer than 3 minutes.
Compensation: 2 free hot-stone massages and refund of 24K upgrade fee paid to upgrade to private pool villa for the 2 night stay.

Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it.  Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.
Title: Re: Re: Hotel Compensation Master Thread
Post by: Ergel on March 02, 2012, 02:17:38 PM
Hotel: W Hong Kong
Year of incident: 2010
Status at time of incident: Platinum
Incident: Given the keys to an occupied room at checkin, TV didn't work and the technician was in the room for hours at night and the next day fixing it.  Rooftop infinity pool was closed for the last day without notice given.
Compensation: We got to stay in the Marvellous Suite instead of being downgraded to a Fantastic Suite as we were supposed to have been (long story) and received 48,000 Starpoints in compensation for a stay that only cost 17K points+$360.
He fix it for you
Title: Re: Hotel Compensation Master Thread
Post by: mikel1 on March 04, 2012, 03:47:54 AM
do you guys think i can get some sort of refund being a spg gold member receiving poor customer service when the hotel stay was bought through priceline.com?
Title: Re: Hotel Compensation Master Thread
Post by: Yeki89 on March 04, 2012, 08:26:09 AM
Hotel: Radisson (freehold)
Year of incident: 2011
Status at time of incident: n/a
Incident:bad shower pressure
Compensation: 10% of bill came off
 
Title: Hotel Compensation Master Thread
Post by: WhyAich on March 04, 2012, 08:34:35 AM
Hotel: sheraton st. Louis
Year of incident: 2009
Status at time of incident: None
Incident: tried checking in at 1 am, informed no rooms and they would transfer us to nearby Hilton. Waited for the bus for 1 hr. finally manager said shell drive us in her car.
Drove us to Hilton.at first they said  No rooms. Finally they located one. We went upstairs and there were no beds. It was a conference room with couches. I was really upset. 2:30 am. Went downstairs. Gave us another room. Checked in went up to room and purple sleeping in bed jump up freaked out (if it was you I walked into , let me know what type of comp. you got :) ) finally located a room. 3:30 am
Compensation: 25k starwood points + $25 borders gift card (don't ask my why they gave that) + credit for my room that night
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 04, 2012, 12:14:42 PM
 :o :o :o
Title: Re: Hotel Compensation Master Thread
Post by: eliteflyer on March 04, 2012, 10:04:37 PM
Hotel: Grand Hyatt Kauai
Year of incident: 2010
Status at time of incident: Diamond
Incident:Hotel oversold for first night of our 6 night stay
Compensation: Manager called us in NY one night before arrival and asked if he could move us to the nearby boutique hotel Koa Kea for the first night of our FFN award stay. The free night was refunded back to my account and we received a $300 resort credit which we used to book Blue Helicopter tours.
Title: Re: Hotel Compensation Master Thread
Post by: Shmelly on May 20, 2012, 12:26:11 AM
Grr wish I'd seen this earlier. In January I stayed at a Sheraton and there was no safe in the room. My wife hid her iPod in  a drawer because of this. A few hours after leaving the hotel she realized she had left it behind. We called the hotel but of course no one had found it. Do you think there's even a point in complaining now 4 months later?
Title: Re: Re: Hotel Compensation Master Thread
Post by: sky121 on May 20, 2012, 12:28:10 AM
Grr wish I'd seen this earlier. In January I stayed at a Sheraton and there was no safe in the room. My wife hid her iPod in  a drawer because of this. A few hours after leaving the hotel she realized she had left it behind. We called the hotel but of course no one had found it. Do you think there's even a point in complaining now 4 months later?

Hmm.. 4 months is a while but I suppose you could try. Did you ask for a safe?
Title: Starwood Complaint Master Thread
Post by: moto on May 20, 2012, 07:41:39 AM
Here is a thread to post whenever you had a bad experience in a starwood hotel and you called starwood and they gave you. Money back. Or points you post here all your complaints you had and how many points you
Got so. Other people know what to say
Title: Re: Starwood Complaint Master Thread
Post by: Yeki89 on May 20, 2012, 08:16:47 AM
i called and told them i got married, so they made me gold for 18 months
Title: Re: Starwood Complaint Master Thread
Post by: Hudi on May 20, 2012, 09:38:42 AM
After a horrible one night experience at the Sheraton Princess in HNL I sent an email to management and got 2500 points.
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 07, 2012, 10:03:30 AM
so what kind of compensation should i ask for?? i'm by a starwood hotel for 3 nights and they already had two sep blackouts. two days appart!!!
Title: Re: Re: Hotel Compensation Master Thread
Post by: sky121 on August 07, 2012, 10:09:08 AM
so what kind of compensation should i ask for?? i'm by a starwood hotel for 3 nights and they already had two sep blackouts. two days appart!!!

How long were the blackouts?
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 07, 2012, 10:19:07 AM
the first about 4 hours. the put us up at a local hotel.
2nd about 2 hours
Title: Re: Re: Hotel Compensation Master Thread
Post by: sky121 on August 07, 2012, 10:26:13 AM
the first about 4 hours. the put us up at a local hotel.
2nd about 2 hours

Ask for compensation. See what they offer? You have status?
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 07, 2012, 10:34:00 AM
vip
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 07, 2012, 12:05:32 PM
vip
Whats that?
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 07, 2012, 01:58:37 PM
Whats that?
a starwood level. preferred gold plat v.i.p.
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 07, 2012, 02:04:34 PM
a starwood level. preferred gold plat v.i.p.
How do you get it? its not on their website.
Title: Re: Hotel Compensation Master Thread
Post by: springles on August 07, 2012, 03:22:30 PM
Hotel: Radisson Newark Carteret
Date: 6/2012 (part of radisson 50k giveaway)
Incident: AC not working properly and lack of kosher breakfast
Compensation: Gift certificate for free night in any radisson in North America
Title: Re: Hotel Compensation Master Thread
Post by: Tzadik Nistar on August 07, 2012, 04:51:17 PM
I had a prepaid reservation at the westin hotel for 4 nights i didn't make it the first night i arrived in the morning and i was told i need to wait the room is not ready yet i said i paid already he told me that reservation i lost because i arrived late.
i would like to get some compensation to whom is the best to write about this issue?
i'm spg gold
Title: Re: Re: Hotel Compensation Master Thread
Post by: Ergel on August 07, 2012, 04:56:09 PM
I had a prepaid reservation at the westin hotel for 4 nights i didn't make it the first night i arrived in the morning and i was told i need to wait the room is not ready yet i said i paid already he told me that reservation i lost because i arrived late.
i would like to get some compensation to whom is the best to write about this issue?
i'm spg gold
You don't deserve any compensation. You should've called the hotel. You lost your reservation
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on August 07, 2012, 05:54:39 PM
I had a prepaid reservation at the westin hotel for 4 nights i didn't make it the first night i arrived in the morning and i was told i need to wait the room is not ready yet i said i paid already he told me that reservation i lost because i arrived late.
i would like to get some compensation to whom is the best to write about this issue?
i'm spg gold

Did you tell them you were coming late?
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 07, 2012, 06:41:34 PM
How do you get it? its not on their website.
its not a published level. its by invite only.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on August 07, 2012, 07:07:52 PM
its not a published level. its by invite only.

Do you mean *W Ambassador?
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on August 08, 2012, 06:41:18 AM
He probably has it, as head of Travcom.
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 08, 2012, 09:59:24 AM
He probably has it, as head of Travcom.
i have nothing to do with travcom. i just used them a few times for car and cell and i'm very happy with them.
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 08, 2012, 10:27:18 PM
i have nothing to do with travcom. i just used them a few times for car and cell and i'm very happy with them.
So how did you get VIP??
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 09, 2012, 11:17:34 AM
So how did you get VIP??
i got lucky. there is really no way to get it unless you get invited.
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 09, 2012, 11:20:22 AM
i got lucky. there is really no way to get it unless you get invited.
were going in circles. Ok dont answer.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on August 09, 2012, 11:22:02 AM
i got lucky. there is really no way to get it unless you get invited.

It has less to do with luck than it has to do with how many stays you make at starwood properties  ::)
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on August 09, 2012, 11:37:24 AM
i got lucky. there is really no way to get it unless you get invited.
;-) ;-)
Title: Re: Hotel Compensation Master Thread
Post by: Dan on August 09, 2012, 12:48:36 PM
It has less to do with luck than it has to do with how many stays you make at starwood properties  ::)
Or if you own a SPG property.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on August 09, 2012, 12:51:38 PM
Or if you own a SPG property.

Sounds like it could do the trick, too :P
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 09, 2012, 12:56:13 PM
It has less to do with luck than it has to do with how many stays you make at starwood properties  ::)
it really has noting to do with the amount of stays. dan is right, one of the ways to get it is by owning a spg hotel.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on August 09, 2012, 01:02:43 PM
it really has noting to do with the amount of stays. dan is right, one of the ways to get it is by owning a spg hotel.

So what does one get as VIP?
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 09, 2012, 01:21:57 PM
its like plat. but there are a few extras like a gaurenteed suite upgrade when booking a standard room a few days in advance.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on August 09, 2012, 01:24:31 PM
its like plat. but there are a few extras like a gaurenteed suite upgrade when booking a standard room a few days in advance.

Cool beans. Know anywhere I can buy an SPG property? I like suite upgrades.
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 09, 2012, 01:30:25 PM
Cool beans. Know anywhere I can buy an SPG property? I like suite upgrades.
yeah for sure!!
http://www.dansdeals.com/archives/20836/trackback
Title: Re: Hotel Compensation Master Thread
Post by: AsherO on August 09, 2012, 03:44:01 PM
it really has noting to do with the amount of stays. dan is right, one of the ways to get it is by owning a spg hotel.

And the other ways?... Is it always lifetime?

its like plat. but there are a few extras like a gaurenteed suite upgrade when booking a standard room a few days in advance.

Officially 7 days AFAIK.
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 09, 2012, 03:48:22 PM
Officially 7 days AFAIK.
yes its officially 7 days but some spg reps will tell you 3 days. i only had a problem one time when the hotel i went to only had one suite.
Title: Re: Hotel Compensation Master Thread
Post by: Yaalili on August 12, 2012, 11:24:19 AM
Hotel: Hyatt Regency Fort Lauderdale, FL
Year of incident: 2012
Incident: Very little shower pressure; other plumbing issues.
Compensation: $100 Hyatt GC
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on August 12, 2012, 11:36:10 AM
Hotel: Hyatt Regency Fort Lauderdale, FL
Year of incident: 2012
Incident: Very little shower pressure; other plumbing issues.
Compensation: $100 Hyatt GC

Did you complain at the front desk?
Title: Re: Hotel Compensation Master Thread
Post by: Yaalili on August 12, 2012, 11:38:57 AM
Did you complain at the front desk?

I did, and they couldn't really fix it, so i sent an e-mail after my stay.
Title: Re: Hotel Compensation Master Thread
Post by: ashers on August 12, 2012, 12:55:45 PM
Spg "le meridian dead sea"
a room on floor 2 (Deff not a "superior room")
got an e mail from some Israeli guy who is a manager there crediting my account 3k (1 night ut of the 2 )
should I keep going or just be happy with my 1 free night in August?
Title: Re: Hotel Compensation Master Thread
Post by: zek on August 12, 2012, 01:41:23 PM
just had a stay where I stepped on an open safety pin causing my toe to bleed and other housekeeping issues. Would you all reccomend an email/letter to management or a corporate address?
How do you find a manager's email?
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on August 12, 2012, 06:13:00 PM
Spg "le meridian dead sea"
a room on floor 2 (Deff not a "superior room")
got an e mail from some Israeli guy who is a manager there crediting my account 3k (1 night ut of the 2 )
should I keep going or just be happy with my 1 free night in August?
I dont know exactly what your problem was, but please leave it and be happy with what you got. I know the staff and managers there very well, they are having it too much from us guys. Lets be happy they are still around.
Title: Re: Hotel Compensation Master Thread
Post by: elikay on August 12, 2012, 11:58:49 PM
.
Congrats on your new name, I was starting to wonder how we were related :P
Title: Re: Hotel Compensation Master Thread
Post by: SPGDUDE on August 13, 2012, 12:13:55 PM
Congrats on your new name, I was starting to wonder how we were related :P
:)
Title: Re: Hotel Compensation Master Thread
Post by: Thingywingy on August 24, 2012, 01:46:00 PM
I emailed Starwood this complaint for a night that cost 2800 points and $45:
"On August 8th I visited The Westin Detroit Metropolitan Airport. I found the hotel staff to be very friendly and helpful. However I am disappointed with the issue that came up with the phone in the room. Soon after I arrived I tried using the phone, however it was not working. After complaining to the front desk, someone came up to the room attempting to fix the phone. First he tried to change the battery, then the headset, then the whole base; each time leaving the room for a few minutes. In total it took about an hour from when he arrived, until the phone was functional. During that time he was coming and leaving from the room, thereby inhibiting my privacy, and ability to take care of whatever I needed to. While I appreciate his efforts, I expect the phone to be functional, and a shorter time for fixing the problem. Maybe, technicians should carry more parts with them when coming to repair a problem. I hold Starwood in high regard, and hope they will stand behind their great reputation, and reimburse me for my inconvenience.   
   
Awaiting your response,   
XXXXX XXXXXX   

Their response:
Greetings Mr. Xxxxxx,

Thank you for your comments regarding your recent visit to The Westin Detroit. 

 One of our core values is to provide each guest with a personal and instinctive experience that meet and exceeds expectations.  I too, was disappointed to hear of you less than satisfactory experiences with the telephone and service in your guestroom.

 Clearly we were less than compassionate on several levels, and I can assure you that I have followed upon on each.  Please accept my sincere apologies for your frustrations.

 Mr. Xxxxxx,  your business and respect is important to us, and I appreciate your honest feedback.   As a goodwill gesture, I have taken the liberty to award your Starwood Preferred Guest account # xxx-xxxx-xxxx with 7,000 points to be used at your convenience.  These points will allow you a free night stay at many participation Starwood hotels.

 Again, thank you for your comments, they are put to good use here at The Westin Detroit.  If you may need any further assistance, please feel free to contact me directly at 734-229-6701.

 be inspired,

BECKY
FRANKLIN
Executive Assistant
THE WESTIN DETROIT METROPOLITAN AIRPORT HOTEL
2501 Worldgateway Place, Detroit, MI 48242
T 734.229.6701 F 734.229.6722

YES! ;D
Title: Re: Hotel Compensation Master Thread
Post by: zek on August 25, 2012, 09:22:55 PM
Who ever uses the hotel phone?
Title: Re: Hotel Compensation Master Thread
Post by: joeb1 on August 25, 2012, 09:53:00 PM
Who ever uses the hotel phone?
to call the front desk, concierge,room service  :P
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 25, 2012, 09:54:19 PM
to call the front desk, concierge,room service  :P
+100
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on August 26, 2012, 12:08:29 PM
Who would i complain to at the marriot? the corp site or in my survey that i recieved via email?
Title: Re: Re: Hotel Compensation Master Thread
Post by: Ergel on August 26, 2012, 12:09:47 PM
Who would i complain to at the marriot? the corp site or in my survey that i recieved via email?
Not the survey. Send an email to the hotel or to marriott
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 26, 2012, 12:26:35 PM
The Westin Diplomat Florida

They didn't have a decent room for me till 1/2 hr. before Shabbos.
Tons of noise from the room next door.
A/C wasn't working well.

They gave me 10,000 SPG points compensation.
And didn't charge me for parking.

You guys think I should ask for more :P
Title: Re: Re: Hotel Compensation Master Thread
Post by: blue eyes on August 26, 2012, 02:02:09 PM
Not the survey. Send an email to the hotel or to marriott

any one got the email for marriot corp?
Title: Re: Hotel Compensation Master Thread
Post by: andrew on August 26, 2012, 02:11:51 PM
The Westin Diplomat Florida

They didn't have a decent room for me till 1/2 hr. before Shabbos.
Tons of noise from the room next door.
A/C wasn't working well.

They gave me 10,000 SPG points compensation.
And didn't charge me for parking.

You guys think I should ask for more :P
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?
Title: Re: Re: Hotel Compensation Master Thread
Post by: sky121 on August 26, 2012, 02:13:10 PM
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?

Doesn't the manager?
Title: Re: Hotel Compensation Master Thread
Post by: JEWDA on August 26, 2012, 03:11:06 PM
the hotel itself was able to give you points on the spot? which staff member has the ability to do that?
I spoke to the manager  there on duty before I left. She offered 10k or 3k + $50
Title: Re: Hotel Compensation Master Thread
Post by: Tzadik Nistar on September 03, 2012, 10:44:12 AM
I had a prepaid reservation at the westin hotel for 4 nights i didn't make it the first night i arrived in the morning and i was told i need to wait the room is not ready yet i said i paid already he told me that reservation i lost because i arrived late.
i would like to get some compensation to whom is the best to write about this issue?
i'm spg gold
got 12k starpoints compensation
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on September 04, 2012, 03:52:21 PM
Marriot Amerhast Buffalo Residence Inn
Platinum Member
 Toilet clogged twice. noise on the first night ( party going on ontop of us) no kosher dinner ( hospitality hour) no upgrades

Manager said he'll give 700 points for the kosher dinner issue. When i never got that i called to complain about all of the above. hotel just gave me a lousy 1K points.

im kinda pissed I was expecting a lot more.

A clogged bathroom is a serious complaint!! :(
Title: Re: Hotel Compensation Master Thread
Post by: EE4504 on September 20, 2012, 03:46:04 PM
Hampton In - Southfield , MI

toilet wasn't cleaned so well and the alarm/radio clock on the night table was not working.

received 15,000 bonus points
Title: Re: Hotel Compensation Master Thread
Post by: golan on September 20, 2012, 11:33:14 PM
hampton inn somewhere in p.a  noise in room on floor above at 2am. didnt charge for stay
Title: Re: Hotel Compensation Master Thread
Post by: daganster on September 23, 2012, 06:54:18 AM
I stayed at the Sheraton in Boston when I arrived at 2:00 am they couldn't find my reservation;I had to call SPG to book a room for the next night and move it over to that night, it took about an hour. The hotel compensated 3k points on a 4k point stay.
Title: Re: Hotel Compensation Master Thread
Post by: Dan on December 12, 2012, 09:53:42 PM
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on December 12, 2012, 10:07:31 PM
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.

That'll do just fine  :D
Title: Re: Hotel Compensation Master Thread
Post by: al613 on December 12, 2012, 10:29:25 PM
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.
wow
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on December 12, 2012, 10:39:09 PM
Dear God
Title: Re: Hotel Compensation Master Thread
Post by: Yaalili on December 12, 2012, 10:49:29 PM
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.

Wow, u got a nice free stay right there.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on December 19, 2012, 06:07:36 PM
Need a tip about how to complain w/ hotels.
When I complain at checkout, do I ask to speak with manager? If he simply apologizes, do I request 'more' than that? I've already tweeted HH about the issue (crib missing a slat, infant fell partially out, they had n/t else and "that's probably why this one was given to you", fixed it up).
Title: Re: Hotel Compensation Master Thread
Post by: DrDanny on December 19, 2012, 10:00:32 PM
Hotel: HR Aruba
Year of incident: 2012
Status at time of incident: Diamond
Incident: http://www.dansdeals.com/archives/24955
Compensation: 88K Points.
Who do you complain to
My TV didn't fully work at the Park Hyatt DC (I had to watch Monday night football in the bar) and all I was able to get was free nights at that hotel they told me I can have 2 free nights at the Park Hyatt DC or 10K points (I used inspire certificates maybe that was the problem)
Title: Re: Hotel Compensation Master Thread
Post by: Dan on December 19, 2012, 10:04:01 PM
2 free nights sounds very generous for just a TV problem.
Title: Re: Hotel Compensation Master Thread
Post by: DrDanny on December 19, 2012, 10:15:40 PM
2 free nights sounds very generous for just a TV problem.
I had 2 rooms for 2 nights (I paid a lot for one of them was diamond and was told they can't do anything for me about Kosher breakfast and the power went out one night I had to walk up and down 6 flights of stairs)
 I didn't write that all in my original post because when I complained (over the phone) about all my problems they downplayed those saying the power had to do with the city not them and they can't help if the Hotel can't offer Kosher breakfast
So for the rest of the conversation I minimized the rest of my complaints and mainly stressed the fact that the technician came twice and told me it was fixed both times when in reality it wasn't.
Don't worry I'm not such a chazzer  ;D
Title: Re: Hotel Compensation Master Thread
Post by: Drago on December 22, 2012, 01:55:41 PM
Need a tip about how to complain w/ hotels.
When I complain at checkout, do I ask to speak with manager? If he simply apologizes, do I request 'more' than that? I've already tweeted HH about the issue (crib missing a slat, infant fell partially out, they had n/t else and "that's probably why this one was given to you", fixed it up).

10k HH points.
Worth following up, or just leave as-is?
Title: Re: Hotel Compensation Master Thread
Post by: mochada on December 24, 2012, 11:35:47 PM
Currently at Hyatt Regency Century Plaza on Diamond.  Called food and beverage, who at first told me she is very familiar with kosher and will have no problem ordering me breakfast in lieu of the club as the Diamond amenity.  F&B called back telling me since they have the Regency club and my rate does not include breakfast, they can not order me a kosher breakfast on credit... and now (literally as I am typing this) my wife tells me the drain to the shower is broken, ON THE PENTHOUSE FLOOR!!

What is the best route for maximizing compensation?
Title: Re: Hotel Compensation Master Thread
Post by: AJK on December 24, 2012, 11:41:41 PM
You're not owed compensation on the breakfast count.

Also, to the extent you haven't given the hotel notice of your defective drain and give them a chance to fix it (or move you), you're also not owed compensation.

...which is not to say you won't get.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on December 24, 2012, 11:43:04 PM
You're not owed compensation on the breakfast count.

Also, to the extent you haven't given the hotel notice of your defective drain and give them a chance to fix it (or move you), you're also not owed compensation.

...which is not to say you won't get.

If you read back a few pages, people got comped for no kosher brekkie.

Been waiting 30 min for repair...we shall see when they will come.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on December 24, 2012, 11:43:40 PM
Like I said, it doesn't mean you won't get. I just don't think per the T&Cs you're entitled to kosher breakfast.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on December 24, 2012, 11:45:54 PM
Agreed....but it's been done- so question asked  :P

Title: Re: Hotel Compensation Master Thread
Post by: mochada on January 01, 2013, 12:22:28 PM
Hotel: HR Century Plaza
Year of incident: 2012
Status at time of incident: Diamond
Incident:Broken shower, mold on ceiling of bathroom, suite confirmed by Diamond line using an upgrade to find out upon arrival all the suites were contracted out due to a sporting event but they were not in use until the 5th night of our stay (which we would have been more than happy with to move out to a regular room for one night) and therefore had a regular room, infant's crib kept on being removed by housekeeping and took over an hour each time to get a new one delivered to the room (after multiple phone calls to housekeeping/front desk and being told each time it will be up in 5 minutes).
Compensation: Off the bat, the hotel manager offered half my nightly rate (approx $400 for the stay) or 20K GP points (although 45K GP Points is half of the points required for the stay for 5 nights in a category 5).  I mentioned the 45K points calculation and was told the maximum she can do through the hotel is 30K GP points. I am still waiting for the Goldpassport@Hyatt to respond, maybe they will kick in a few more points to make it worth it!

Hotel: Le Meridien San Francisco
Year of incident: 2012
Status at time of incident: Gold
Incident: Broken drain for the bathtub (engineer came, hit the drain with his screw driver and told me the drain is broken and I will have to use my hands to open and close it LOL), bathtub wasn't clean upon arrival, rude front desk receptionist
Compensation: $200 refund (cost of stay) or 12K  SPG points.  Chose the 12K SPG points.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on January 01, 2013, 01:13:35 PM
10k HH points.
Worth following up, or just leave as-is?
20k HH after I contacted them.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on January 02, 2013, 03:24:02 PM
Hotel: HR Century Plaza
Year of incident: 2012
Status at time of incident: Diamond
Incident:Broken shower, mold on ceiling of bathroom, suite confirmed by Diamond line using an upgrade to find out upon arrival all the suites were contracted out due to a sporting event but they were not in use until the 5th night of our stay (which we would have been more than happy with to move out to a regular room for one night) and therefore had a regular room, infant's crib kept on being removed by housekeeping and took over an hour each time to get a new one delivered to the room (after multiple phone calls to housekeeping/front desk and being told each time it will be up in 5 minutes).
Compensation: Off the bat, the hotel manager offered half my nightly rate (approx $400 for the stay) or 20K GP points (although 45K GP Points is half of the points required for the stay for 5 nights in a category 5).  I mentioned the 45K points calculation and was told the maximum she can do through the hotel is 30K GP points. I am still waiting for the Goldpassport@Hyatt to respond, maybe they will kick in a few more points to make it worth it!

Hotel: Le Meridien San Francisco
Year of incident: 2012
Status at time of incident: Gold
Incident: Broken drain for the bathtub (engineer came, hit the drain with his screw driver and told me the drain is broken and I will have to use my hands to open and close it LOL), bathtub wasn't clean upon arrival, rude front desk receptionist
Compensation: $200 refund (cost of stay) or 12K  SPG points.  Chose the 12K SPG points.

Hyatt Goldpassport emailed that on top of the 30K offered by the hotel, they are giving me an additional 22K.  In total I received 55K GP Points for the incidents at the Hyatt Regency Century Plaza.
Title: Re: Hotel Compensation Master Thread
Post by: Thingywingy on January 02, 2013, 03:30:59 PM
Sheraton Philadelphia North
The manager sent me an email requesting feedback from my recent stay. I wrote
"
Mr. Williams,
Thank you for looking to improve the experience at your hotel. I was happy with the courteousness of the staff, but there was an issue with the room. The fan for the  heating system in my room, was especially loud. There was no option to adjust the strength of the fan, thereby making it somewhat difficult falling asleep. I know some people find a constant noise, like a fan helpful in falling asleep; but for myself that is not the case. I don't know if all the rooms have the same issue, but I think it's something worth investigating.
Regards,
thingywingy"

He responded with 2000 points! ;D
Title: Re: Hotel Compensation Master Thread
Post by: ae123 on January 27, 2013, 11:30:09 PM
If the safe in my room wasn't working and we repeatedly called the front desk and were told someone would come soon to fix it, yet no one ever came. Spent the whole stay nervous about my valuables.
What do you think I can ask for?
Thanks.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on February 28, 2013, 03:43:24 PM
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on February 28, 2013, 03:45:00 PM
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220. She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

Oh wow.

I hope they repay you well.
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on March 01, 2013, 10:44:53 AM
When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 01, 2013, 10:46:42 AM
When and how is the best point to complain about a problem @ hotel? (checkout? from room? email? phone afterwards?...) Are there differences between hotels? Status?

At the hotel speaking to a manager. And if that doesn't yield proper results I would contact Hotels main office while I'm still at the hotel (depending on what the problem is) or after checking out.

It depends on the problem.

Many have had success even using Twitter to contact customer service while at the hotel.
Title: Re: Hotel Compensation Master Thread
Post by: joeb1 on March 01, 2013, 10:47:52 AM
If the safe in my room wasn't working and we repeatedly called the front desk and were told someone would come soon to fix it, yet no one ever came. Spent the whole stay nervous about my valuables.
What do you think I can ask for?
Thanks.

Anxiety pills
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on March 01, 2013, 11:12:00 AM
ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?
Title: Re: Hotel Compensation Master Thread
Post by: Thingywingy on March 01, 2013, 01:05:28 PM
ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?
I think so. You might get lucky. I would focus on how a hotel is supposed to provide a pleasant experience; not so much on compensation. If they sense your not genuinely upset, rather just looking for excuse for compensation, they may be more likely to dismiss it. Hopefuly they will respond generously! YMMV
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on March 01, 2013, 02:48:09 PM
thanx for advise
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 01, 2013, 02:49:27 PM
thanx for advice

FTFY
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 02, 2013, 09:59:19 PM
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.

MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.
Title: Re: Hotel Compensation Master Thread
Post by: mmermss on March 02, 2013, 10:08:28 PM
MADE her sign? No such thing.
In Israel...you never know.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on March 03, 2013, 03:38:57 AM
MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.
No inkling to sue, but if we do, can you do it for us for a 10% cut?

They didn't "make her", but you need to understand that they weren't willing to give anything unless she signed  it, and since she felt that it was wrong what had happened, she wanted to make sure that she got s/t.

Either way, my wife and I didn't sign it, so...  :)

I've been in touch with CCarlson about it, and so far I've been impressed w/ their cs.
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on March 03, 2013, 04:01:12 AM
MADE her sign? No such thing.

Bad move if you have even have the remotest inkling to sue.
why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 03, 2013, 10:33:20 AM
why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

I'm not sure you understood my post.

Unless, perhaps, i'm not understanding yours.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 03, 2013, 10:35:06 AM
No inkling to sue, but if we do, can you do it for us for a 10% cut?

They didn't "make her", but you need to understand that they weren't willing to give anything unless she signed  it, and since she felt that it was wrong what had happened, she wanted to make sure that she got s/t.

That's fine -- if she was and is happy with that, that's all that matters.
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on March 03, 2013, 11:28:58 AM
I'm not sure you understood my post.

Unless, perhaps, i'm not understanding yours.
+1
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 03, 2013, 01:44:31 PM
+1

Do explain.

But, before, I'll explain my post in an effort to save you time.

I stated that it was a bad move to sign a legal waiver "if you have even have the remotest inkling to sue."

You responded:

why? they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.

In other words, your response states/implies that it's not a bad move to sign a legal waiver because (i) they didn't beat her to get the waiver, and (ii) because they offered her some compensation.

Now, if you could kindly explain how (i) not being beat and (ii) receiving compensation, addresses my point--that signing a waiver very likely impedes the possibility of bringing successful suit--I'd be much obliged.
Title: Re: Hotel Compensation Master Thread
Post by: Jkhein on March 03, 2013, 02:42:10 PM
Do explain.
Ok. Hopefully all will be understood.
i) you asked:

MADE her sign? No such thing.
ii) I answered, they didn't MAKE her sign by force, they made an offer to her, if she waives her right to sue, and she did.
why? [IS THERE NO SUCH THING] they didn't beat her to sign anything, they offered her to accept some kind of compensation if she waives her rights to sue, and accepts this as a final compensation to settle this case.
iii) are we on one page now?
Title: Re: Hotel Compensation Master Thread
Post by: AJK on March 03, 2013, 02:59:14 PM
For the sake of not wasting any more time, I'll say yes :)
Title: Re: Hotel Compensation Master Thread
Post by: aryeh1 on March 21, 2013, 10:25:13 AM
ty
small thing, but didnt have hot water in shower at hilton newark about 2 months ago (hey i had to go upstairs make my clothing chlorine e) , i called and left msg by manager no results.. worth pursuing?
same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 21, 2013, 10:26:10 AM
same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry

Did you ask to speak to a manager?
Title: Re: Hotel Compensation Master Thread
Post by: aryeh1 on March 21, 2013, 10:30:42 AM
Did you ask to speak to a manager?

I was in a huge rush to leave, so I didnt have time.
Also I paid with points if that matters
Title: Re: Hotel Compensation Master Thread
Post by: daganster on March 22, 2013, 05:07:56 PM
I was in a huge rush to leave, so I didnt have time.
Also I paid with points if that matters
Tell them that sorry doesn't cut it for you ;) just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.
Title: Re: Hotel Compensation Master Thread
Post by: aryeh1 on March 24, 2013, 08:45:54 AM
Tell them that sorry doesn't cut it for you ;) just because you paid with points doesn't mean that your not entitled to hot water/compensation for that.
I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded
Title: Re: Hotel Compensation Master Thread
Post by: daganster on March 24, 2013, 10:20:42 AM
I emailed them he said that there is no record the hot water wasn't working. But admits there was a problem with phones. He also said i will not be refunded
If it doesn't work with the local hotel call Marriott and explain to them the situation.
Title: Re: Hotel Compensation Master Thread
Post by: aryeh1 on March 24, 2013, 10:27:54 AM
If it doesn't work with the local hotel call Marriott and explain to them the situation.
They said only manager could compensate
Title: Re: Hotel Compensation Master Thread
Post by: daganster on March 24, 2013, 10:28:48 AM
They said only manager could compensate
HUCA
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on April 04, 2013, 11:31:14 PM
same by me at a marriott 2 nights ago, no hot water & no phone service.I told the front desk when checking out, all they said is sorry
Class action!
Title: Re: Hotel Compensation Master Thread
Post by: Dan on April 21, 2013, 01:02:11 PM
Hotel: Park Hyatt Paris
Year of incident: 2012
Status at time of incident: Diamond
Incident: Spa/Hot tub/Sauna was closed for renovations without any mention on the website or email until we arrived.  Kosher Breakfast included non-kosher items and the kosher items were not fresh and the hotel had gone from total accommodating us for breakfast last time to not caring at all this time (New F&B manager)
Compensation: 22K Points.
"I assure you that I will be in contact with the hotel's executive management team in an effort to address these concerns and to ensure that future guests do not experience the challenges that you have described."
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on April 21, 2013, 01:05:30 PM
Have you gone back? any improvement?
Title: Re: Hotel Compensation Master Thread
Post by: AJK on April 21, 2013, 01:17:51 PM
Have you gone back? any improvement?

Someone is there now who got kosher brekkie...

From him:

Quote
I also requested kosher breakfast and they have it arranged for all 5 days. So far the first two were boxes of 4/5  pastries from korcars
And fresh oj and coffee.
I requested to see if they can arrange for a kosher fruit/cheese breakfast. They said they'll try.
Title: Re: Hotel Compensation Master Thread
Post by: Dan on April 23, 2013, 10:56:42 AM
Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.
Title: Re: Hotel Compensation Master Thread
Post by: PETERP on April 23, 2013, 11:18:50 AM
Hotel: Andaz WeHo
Year of incident: 2013
Status at time of incident: Diamond
Incident: Mildew smell in room, burned out light-bulbs, internet slower than a 56K modem, claimed not to have any upgrades when Hyatt.com was selling them, refused food and bev (or any other) credit in lieu of diamond breakfast.
Compensation: 15K Points.

Was so happy to get out of there and switch to the SLS.

 Great ! Care to share how you maintain Diamond so easily year over year ?
Title: Re: Hotel Compensation Master Thread
Post by: Drago on May 21, 2013, 02:30:48 PM
Park Plaza Tel Aviv
Half of the bottom of our baby's crib fell out, she slid down, and her head go stuck btw the wooden bars and the mattress. This obviously kept e/o up for a while.
The first cs rep in the morning said there was nothing she could do besides apologize, and that the gm wasn't in. Later in the day, my m-i-l said it was unacceptable, and they finally didn't charge her for the room, which was $220 (which would have gained me 17k points). She also made my m-i-l sign a legal waiver that she waived all legal rights!!

I wasn't there w/ them, but I called up Carlson, explained what happened, and we'll see where this goes from here.

Thoughts? The waiver thing was very weird.
After not hearing from them in a while, I called them, and they had sent it to their legal department.
I explained that I'm not looking to turn it into a legal thing, but I want an apology and proper compensation.
Title: Re: Hotel Compensation Master Thread
Post by: eliteflyer on June 06, 2013, 06:27:51 PM
Hotel: Hyatt Regency Huntington Beach Resort and Spa
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked $390 Spa Package + Diamond Suite uprgade to 1-BR Suite.
Incident: a couple of dead moths in the room; disappointment with the AC system which could either be turned on or shut off, but not thermostat controlled; Regency Club closed for renovation with no notice.
Compensation: 2.5k for Club closure. 10K for the other concerns.
Note:The comments were in response to one of Hyatt's guest surveys and not a complaint per se.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on July 15, 2013, 01:00:44 PM
Hotel: Hyatt Regency Vancouver
Year of incident: 2013
Status at time of incident: Platinum
Rate and Room Booked: $170 (AAA Breakfast Rate) + Diamond Suite Upgrade
Incident: Temperature in the bedroom was significantly hotter than in the living room when set to a much lower temperature.  Mentioned it to the bell hop upon bringing my bags up and front desk a few times in which I was told an engineer will come to check the AC system.  Engineer never showed up.
Compensation: 10K Hyatt GP points.
Note: I mentioned the issue upon checking out to ensure future guests do not have a similar complaint.  Front Desk Manager was apologetic and offered the points. I have not received a guest survey regarding this stay.
Title: Re: Hotel Compensation Master Thread
Post by: jbkr101 on July 15, 2013, 01:38:45 PM
Hotel: W Hoboken
Year of stay:2013
Status at time of stay: gold
rate:12000 spg pnts
incident: construction next door to hotel woke my kid up early in the morning
compensation: removed 35 fee for valet parking and gave me 6000 pts a free night is 12000
only gave half night since it was not really in the hotels control but they said they still want me to be happy and please come back when construction is done to fully enjoy
Title: Re: Hotel Compensation Master Thread
Post by: alpicone on July 15, 2013, 01:56:15 PM
Hotel: Hilton Baltimore
Year of incident: 2012
Status at time of incident: Silver
Rate and Room Booked: Points - Standard Room
Incident: Room was supposed to be on the executive level with access to breakfast.
Compensation: 10k points
Title: Re: Hotel Compensation Master Thread
Post by: mochada on July 15, 2013, 02:48:08 PM
Hotel: Four Points by Sheraton Vancouver Airport
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 3K SPG Points- Standard Room (staying Motzei Shabbos for 5 hours before early morning flight)
Incident: Shower was dirty upon arrival.  Alerted front desk rep who didn't seem to care.  Front desk rep's exacts respons was "I do not have time for this right now", as he continued playing a game on his cell phone.
Compensation: 3k SPG Points
Title: Re: Hotel Compensation Master Thread
Post by: Uncle Mike on July 16, 2013, 05:46:27 PM
Does anyone know if I booked through Priceline if its harder to get compensation?
Title: Re: Hotel Compensation Master Thread
Post by: metziah on August 11, 2013, 11:30:39 PM
Hotel: SLS
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16000 for standard-upgraded to Terrace Room
Incident: shower curtain had moldy smell
Compensation: 15000 spg, and a promise from hotel manager to make up for this the next time we visit

hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points
Title: Re: Hotel Compensation Master Thread
Post by: ayman on August 12, 2013, 01:00:31 AM
Hotel: Doubletree by Hilton in NC
Year of incident: 2013
Status at time of incident: Blue
Rate and Room Booked: $65 through PL
Incident: Room was humid, doors to closet and bathroom were wooden so they were swollen and did not shut properly. (Saw afterwards others complained about the humidity in rooms as well)
Compensation: Free night stay in any Doubletree
Title: Re: Hotel Compensation Master Thread
Post by: Dan on August 12, 2013, 01:42:35 AM
Hotel: SLS
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16000 for standard-upgraded to Terrace Room
Incident: shower curtain had moldy smell
Compensation: 15000 spg, and a promise from hotel manager to make up for this the next time we visit

hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points
The SLS has a shower curtain??
Title: Re: Hotel Compensation Master Thread
Post by: damaxer91 on August 12, 2013, 06:46:44 AM


hotel US GRANT San Diego
year of incident2013
statusGold
rate12000
incidentconstruction noise in the street woke us at about 815am
compensation refunded $15 bar charge plus 6000 points

U seriously complained about construction noise at 8:15?
Title: Re: Hotel Compensation Master Thread
Post by: chuchem on August 12, 2013, 08:08:34 AM
Hotel: Le meridien Khao Lak
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 14000 Baht 2 bedroom villa
Incident: rained in (not strong)during a storm, ac stopped working for a few hours, internet crashed for a few hours...Just small issues that got fixed very fast
Compensation: 20000 spg points
Title: Re: Hotel Compensation Master Thread
Post by: metziah on August 12, 2013, 08:46:43 PM
The SLS has a shower curtain??
In the terrace room they have a claw foot tub ( I think that's what it's called ) and they have curtains on both sides since its not up against the wall.
Title: Re: Hotel Compensation Master Thread
Post by: metziah on August 12, 2013, 08:48:35 PM
U seriously complained about construction noise at 8:15?
The hotel knew about it prior to our stay and they should have issued a bulletin. And yes on vacation after a late night DO NOT wake me at 815!!!!
Title: Re: Hotel Compensation Master Thread
Post by: Dan on August 12, 2013, 08:52:47 PM
In the terrace room they have a claw foot tub ( I think that's what it's called ) and they have curtains on both sides since its not up against the wall.
Weird, I had a terrace room there but it had a glass shower and no tub.
Title: Re: Hotel Compensation Master Thread
Post by: metziah on August 13, 2013, 01:11:14 AM
Weird, I had a terrace room there but it had a glass shower and no tub.
Well good thing there was a tub in mine😜
Title: Re: Hotel Compensation Master Thread
Post by: Drago on August 13, 2013, 09:26:49 AM
Hotel: Le meridien Khao Lak
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 14000 Baht 2 bedroom villa
Incident: rained in (not strong)during a storm, ac stopped working for a few hours, internet crashed for a few hours...Just small issues that got fixed very fast
Compensation: 20000 spg points
Holy blank.
I assume it was that much b/c you ponied up for the villa.
Title: Hotel Compensation Master Thread
Post by: Yaalili on August 23, 2013, 03:17:16 AM
Hotel: Hilton Alexandria Mark Center.
Year of incident: 2013.
Incident: 2 out of 3 lamps didn't work in the room.
Compensation: 1 free hilton night.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on September 09, 2013, 11:01:24 AM
Hotel: Homewood Suites Philadelphia- City Ave
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16,00 HHonors points + $65
Incident: Requested crib with reservation.  Called an hour prior to checking in to check pool times and crib request, was told cribs are available.  Upon checking in, was told no cribs have been available for 2 nights, was called a liar and hotel staff insisted on checking me in without any alternatives.  Called HHonors, was moved to a different hotel and shaved 2 hours off our trip.
Compensation: 2 free nights at hotel of incident and 35,000 HHonors points.
Title: Re: Hotel Compensation Master Thread
Post by: Proisrael on September 09, 2013, 11:11:18 AM
Hotel: The Westin Harbour TOronto,ON
Year of incident: 2013
Status at time of incident: Gold
Incident: Valet lost my car for 30 minutes.
Compensation: immediate refund of parking charge 45$ called later and was given back the 10k I spent on the stay.

Hotel: The Sheraton Pittsburgh hotel
Year of incident: 2013
Status at time of incident: Gold
Incident: Construction/drilling all over the hotel big water stains on the carpet
Compensation: 4500 point refund plus on my next visit i get automatic upgrade to the Presidential Suite.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on September 11, 2013, 11:45:32 AM
Hotel: Homewood Suites Philadelphia- City Ave
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: 16,00 HHonors points + $65
Incident: Requested crib with reservation.  Called an hour prior to checking in to check pool times and crib request, was told cribs are available.  Upon checking in, was told no cribs have been available for 2 nights, was called a liar and hotel staff insisted on checking me in without any alternatives.  Called HHonors, was moved to a different hotel and shaved 2 hours off our trip.
Compensation: 2 free nights at hotel of incident and 35,000 HHonors points.

In addition, HHonors is granting me 2 nights at any Homewood Suites property.
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on September 30, 2013, 11:41:54 AM
If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?
Title: Re: Hotel Compensation Master Thread
Post by: mochada on September 30, 2013, 12:14:47 PM
If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?

Not sure you can get compensation for not being upgraded.
For wifi not working, it is worth asking for compensation.
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on September 30, 2013, 12:53:43 PM
Not sure you can get compensation for not being upgraded.
For wifi not working, it is worth asking for compensation.
Through s/o else's account?
Title: Re: Hotel Compensation Master Thread
Post by: mochada on September 30, 2013, 12:55:00 PM
Through s/o else's account?

Not sure...
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on September 30, 2013, 01:02:48 PM
Not sure...
And are you sure that from a platinum account its not a guaranteed upgrade?
Title: Re: Hotel Compensation Master Thread
Post by: mochada on September 30, 2013, 01:07:16 PM
And are you sure that from a platinum account its not a guaranteed upgrade?

No such thing as Hilton Platinum  ::)
Title: Re: Hotel Compensation Master Thread
Post by: tageed-lee on October 03, 2013, 05:02:03 PM
Hotel: Sheraton Syracuse University
Year of incident: 2013
Status at time of incident: Reservation was on wife's account with no status, i was a guest with Gold status.
Incident:To make things short, wasn't informed about parking fee, bathroom had a horrible odor, hotel tested fire alarm at 10am waking my son.
Compensation: 3500 points

I feel like i didn't get enough for my troubles.... that was given by the manager at the actual hotel via emailing SPG , should i try to SM Amex though my SPG account? TIA for any advice
Title: Re: Hotel Compensation Master Thread
Post by: DoGo on October 03, 2013, 05:48:50 PM
If I used s/o else's platinum account for a stay at Hilton @ the falls, what type of compensation can I get for not getting any upgrade and wifi not working in room?
If I can get something, who should complain?
Bump, for a real answer
Title: Re: Hotel Compensation Master Thread
Post by: shmulyf15 on October 04, 2013, 12:49:56 AM
Hotel: Sheraton Suites PHL
Year of incident: 2013
Status at time of incident: Gold
Incident: Had front desk confirmation for kosher breakfast for 8 ppl and there was no kosher breakfast
Compensation: 2k SPG and no charge for the 2 club suites ($350 Value)
Title: Re: Hotel Compensation Master Thread
Post by: ayman on October 04, 2013, 11:14:46 AM
You got the breakfast deal for the room?
Title: Re: Hotel Compensation Master Thread
Post by: shmulyf15 on October 06, 2013, 04:32:38 AM
You got the breakfast deal for the room?

Was a club upgrade for $20 after booking
Title: Re: Hotel Compensation Master Thread
Post by: beeweegee on October 27, 2013, 09:53:08 PM
Hotel: Fairfield Inn Atlantic City
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: Marriott free night cert
Incident: Despite the Do Not Disturb sign being up, housekeeping knocked at 10am, kept knocking, and when she didn't get an answer, she tried opening the door. (I had the latch on.)
Compensation: 30,000 Marriott points
Title: Re: Hotel Compensation Master Thread
Post by: HP58 on October 28, 2013, 02:22:02 AM
Hotel: Fairfield Inn Atlantic City
Year of incident: 2013
Status at time of incident: Gold
Rate and Room Booked: Marriott free night cert
Incident: Despite the Do Not Disturb sign being up, housekeeping knocked at 10am, kept knocking, and when she didn't get an answer, she tried opening the door. (I had the latch on.)
Compensation: 30,000 Marriott points
Wow! Nice! Think I'll try to work on that next time... ;)
Title: My SLS Beverly Hills Experience
Post by: nuko on November 12, 2013, 05:12:19 PM
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS
Title: Re: My SLS Beverly Hills Experience
Post by: Marco Polo on November 12, 2013, 05:19:14 PM
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS
Worth it for those points!
Title: Re: Hotel Compensation Master Thread
Post by: Dan on November 12, 2013, 05:21:32 PM
Arrived at SLS on wed night after flight from JFK->LAX. Booked the SLS using 1,000 starpoints and reduced room rate of $299 for biz travel. They gave away my room because a group of people (read "celebrities and entourage") unexpectedly stayed an additional evening. Although they offered to put me up at their sister property, the Redbury in Hollywood, I was visibly upset. They offered me BMW service to and back from Redbury, comped the room at the Rebury (which was upgraded to a 1,200 sq ft suite) AND gave me 20,000 starpoints. Not bad for a mild inconvenience. Classy work by the SLS
Nice!
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on November 12, 2013, 05:23:24 PM
yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0
Title: Re: Hotel Compensation Master Thread
Post by: mochada on November 13, 2013, 01:31:38 PM
Hotel: W Midtown Atlanta
Year of incident: 2013
Status at time of incident: Gold
Incident: Valet lost my car for 45 minutes.
Compensation: Refund of parking charge and comped night in a suite next time I am in the area (manager is seeing if he can give me at a W anywhere in the world)
Title: Re: Hotel Compensation Master Thread
Post by: Menachem613 on November 13, 2013, 02:11:35 PM

yes, the Beverly Hills SLS is all class...

A Free 1200 sq. ft suite is awesome!

You'll have to go back to the SLS at some point - very classy.
however, they'll be increasing their rate to 20,000 per night.

If you are SPG gold, then you can get an upgraded 700 sq.Signature Suite (usually $739)
for Cash & Points for 10,000 pts. + $180:
http://www.starwoodhotels.com/luxury/rates/room.html?propertyId=3171&rtnId=&arrivalDate=2013-11-20&departureDate=2013-11-21&iataNumber=&rp=RC%3ADFRLM%2CRC%3APRORLM%2CRP%3ASPGCPN%2C&numberOfRooms=1&numberOfAdults=1&numberOfChildren=0

Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on November 14, 2013, 01:31:21 PM
Was not impressed with the SLS. Bathrooms have little privacy and roof-top pool plays deafening music on weekends.

Bathroom doors close all the way (sliding doors?) - How much privacy do you want?
Oh -- referring to the glass walls of the showers?

Weekends as in Friday nights?
Never there on Shabbos -- but was there Thanksgiving -- peaceful and quiet on the roof!
The restaurant had a famous chef and menu -- just stayed on roof with a drink and the sunset...
Great LA views up there.
Title: Re: Hotel Compensation Master Thread
Post by: smiley face on November 23, 2013, 02:43:08 PM
If I was booked under someone else's SPG platinum account for a Free Night, would I be able to get credited back points to my spg account for a complaint that I had?
Title: Re: Hotel Compensation Master Thread
Post by: AJK on November 23, 2013, 09:32:17 PM
Unlikely.
Title: Re: Hotel Compensation Master Thread
Post by: smiley face on November 24, 2013, 12:47:22 AM
How would I go about it?
Title: Re: Hotel Compensation Master Thread
Post by: Dan on November 24, 2013, 01:26:34 AM
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?
Title: Re: Hotel Compensation Master Thread
Post by: myb821 on November 24, 2013, 01:29:40 AM
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?
where and for what im curious. and that depends if u will use the 1BR suite
Title: Re: Hotel Compensation Master Thread
Post by: AJK on November 24, 2013, 02:58:53 AM
90K. No doubt.
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on November 24, 2013, 11:24:56 AM
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?

SR = St. Regis?
BH = Bev Hills?

(I looked; did not find: http://forums.dansdeals.com/index.php?topic=10531.msg615739#msg615739)
Title: Re: Hotel Compensation Master Thread
Post by: mochada on November 24, 2013, 11:44:21 AM
SR = St. Regis?
BH = Bev Hills?

(I looked; did not find: http://forums.dansdeals.com/index.php?topic=10531.msg615739#msg615739)

St Regis Bar Harbour (http://www.stregisbalharbour.com/)
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on November 24, 2013, 11:54:36 AM
St Regis Bar Harbour (http://www.stregisbalharbour.com/)

awesome -- thnx!
(3 nights sounds great, but if saving up for special airfare trip, i'd go with the 90K)
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on November 24, 2013, 02:06:03 PM
90K. No doubt.
+1
Although with your spg balance and your limited availability to travel at this point and time. And the fact that it's freaking cold right now if I were you I'd take the room
Title: Re: Hotel Compensation Master Thread
Post by: AJK on November 24, 2013, 02:11:14 PM
Good points (pardon the pun).

Gotta take it when you can get it.
Title: Re: Hotel Compensation Master Thread
Post by: Rivky on November 25, 2013, 11:11:33 AM
I just came back from a weekend away at sheraton suites and I are on the invoice that I'm being charged $100 extra. It says the reason next to it is party room ?!? Anyone have any experience with this. We did have kids with us but we did not trash the room and we even cleaned up before we left?! 
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on November 25, 2013, 11:12:53 AM
3 nights in a SR BH oceanfront 1BR suite or 90K SPG, what would you take?
And...?
Title: Re: Hotel Compensation Master Thread
Post by: Rivky on November 28, 2013, 08:15:49 AM

I just came back from a weekend away at sheraton suites and I are on the invoice that I'm being charged $100 extra. It says the reason next to it is party room ?!? Anyone have any experience with this. We did have kids with us but we did not trash the room and we even cleaned up before we left?!

Spg credited me back the $100
Title: Re: Hotel Compensation Master Thread
Post by: shmulyf15 on December 05, 2013, 11:06:36 AM
Hotel: Sheraton MIA Airport
Year of incident: 2013
Status at time of incident: Gold
Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on December 05, 2013, 11:08:35 AM
Hotel: Sheraton MIA Airport
Year of incident: 2013
Status at time of incident: Gold
Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG
How much did you pay for the night ?
Title: Re: Hotel Compensation Master Thread
Post by: shmulyf15 on December 05, 2013, 11:51:56 AM
How much did you pay for the night ?

$140
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on December 05, 2013, 05:13:25 PM
Incident: No-one looked at me when standing on the gold line, waited half hr for bellman and missed the shuttle to airport
Compensation: 7k SPG
so you got the next shuttle and still made your flight in time?
Title: Re: Hotel Compensation Master Thread
Post by: shmulyf15 on December 06, 2013, 12:15:56 AM
so you got the next shuttle and still made your flight in time?

Yes, but my luggage didnt make it.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on December 29, 2013, 03:51:47 AM
Hotel: IC HKG
Year of incident: 2013
Status at time of incident: Platinum in IHG, no status w/ IC
Incident: Fire alarm went off for 10 minutes b/f 8am after we had arrived w/ kids late the night before. Turned out to be a technical issue, but it got e/o out of bed and dressed.
Compensation: 20k IHG (we had 2 rooms. One booked w/ free night cert, 1 with 45k points). They initially offered an upgrade for our next visit, but I said I didn't know when I'd return.

Great hotel by the way.
Title: Re: Hotel Compensation Master Thread
Post by: A3 on December 31, 2013, 12:52:56 PM
After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on December 31, 2013, 12:54:00 PM
After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

Contact them.
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on December 31, 2013, 12:55:50 PM

After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

I thought you stayed SLS. What happened?
Title: Re: Hotel Compensation Master Thread
Post by: A3 on December 31, 2013, 01:38:04 PM
After a recent Andaz stay I got the typical survey, I had many negative complaints which I wrote down,should I call up as well, or can I expect something or a call back based on the complaints in the survey?

Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on December 31, 2013, 01:38:56 PM

Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?

Nope. It was your stay, you can make the call.
Title: Re: Hotel Compensation Master Thread
Post by: mochada on December 31, 2013, 08:47:09 PM
Ha.
About 20 min after I posted this, I got a follow up email saying they gave me 5k points for my troubles, prob worth it to try for more...
Chuck you up to making a phone call?

I would email Gold Passport
Title: Re: Hotel Compensation Master Thread
Post by: Drago on January 01, 2014, 02:29:22 AM
Hotel: LM Khao Lok
Year of incident: 2013
Status at time of incident: Platinum
Incident: Issues with hotel led bike ride, and poor CS when we called in for help.
Compensation: 5k SPG
Title: Re: Hotel Compensation Master Thread
Post by: Nitantnel on January 02, 2014, 08:50:18 PM
Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on January 02, 2014, 08:51:17 PM
Did you set it?
Title: Re: Hotel Compensation Master Thread
Post by: Crazy tools on January 08, 2014, 11:45:44 PM
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on January 09, 2014, 05:40:38 AM
Parents went to a hyatt place the other night.
My father slipped on the ice, bruised his knee, shoulder is hurting and ripped his suit.
Does have a bad shoulder and this is the type of thing that will really irritate it.
They did not put down salt before this happened.
Besides for getting the 2 nights free what else is a normal compensation to ask for?
Free night vouchers, check for the suit....??

If have an attorney in family or friend who is one have him make the call on your dad's behalf , as assume your dad was hurt and this negligence of "ice" warrants more then 2 free nites etc   
Title: Re: Hotel Compensation Master Thread
Post by: AJK on January 10, 2014, 09:56:15 AM
+1
Title: Re: Hotel Compensation Master Thread
Post by: AJK on January 10, 2014, 09:57:04 AM
Where to "leave feedback" for a SPG stay?
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on January 13, 2014, 10:17:27 AM
Where to "leave feedback" for a SPG stay?
starwood usually sends emails the next day with Link to a "multiple choice" survey and a slot for comments..
Title: Re: Hotel Compensation Master Thread
Post by: AJK on January 13, 2014, 01:31:08 PM
Yeah, but is that the best place for a complaint?
Title: Re: Hotel Compensation Master Thread
Post by: joeb1 on January 13, 2014, 01:35:09 PM
IMO if you leave all zeros the will get in touch with you
Title: Re: Hotel Compensation Master Thread
Post by: AJK on January 13, 2014, 01:51:10 PM
IMO if you leave all zeros the will get in touch with you

 ;D

Wasn't THAT bad...
Title: Re: Hotel Compensation Master Thread
Post by: beeweegee on January 13, 2014, 03:30:59 PM
Hotel: Hyatt Place Manhattan
Year of incident: 2014
Status at time of incident: Diamond
Incident: Alarm clock went off in middle of the night.
Compensation: 100 dollar Hyatt Gift Card.
This happened to me recently - don't remember which hotel it was at. I meant to complain about it, but I forgot. Looks like I should have  :)
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on January 21, 2014, 04:46:54 PM
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)
Title: Re: Hotel Compensation Master Thread
Post by: ayman on January 21, 2014, 05:38:16 PM
Yeah, but is that the best place for a complaint?
I tweeted them, they told me to email them. Got a response real quick.
Title: Re: Hotel Compensation Master Thread
Post by: ayman on January 21, 2014, 05:46:58 PM
Hotel: LMDS
Year of incident: 2013
Status at time of incident: Gold
Incident: (1) No fitted sheets. Called to get new sheets, took 20 min to deliver more flat sheets. (even looked up how to say it in Hebrew and still got it wrong) (2) Stains on the carpet and furniture. (3) Paint in the bathroom was peeling. (4) Sliding door to porch did not slide. (5) Bed was dirty when we walked in.
Compensation: 4.5k SPG (I spent 3k on the night)

I didn't want to spk w a manager on premise so I chatted with SPG from my room. They forwarded a msg to the manager for me. Manager refunded 1k SPG points. Tweeted SPG to say I wasn't happy w only 1k. They refunded additional 2k to make the night free.
Afterward I saw that the manager did not "refund" my 1k, he "awarded" me 1k, which together w the double points promo and gold member benefit of 50% bonus on points earned, netted me total 2.5k SPG from the manager. 8)
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on January 21, 2014, 05:59:37 PM
And you wonder why they left SPG
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on January 22, 2014, 12:39:35 PM
Hotel: Four Points Sheraton Miami Beach
Year of incident: 2014
Status at time of incident: Gold
Incident: (1) Air condition leaked. (2) Broken toilet that they took 2 hours to fix and nothing. (3) Never cleaned the room properly. (4) Room was dirty when we arrived. (5) No managers available when needed.
Compensation: 5,000 SPG Points (Trying for more)

Update: Got 5,000 more SPG Points and one free night.

Total: 10,000 SPG Points and one free night.
Title: Re: Hotel Compensation Master Thread
Post by: AJK on January 22, 2014, 01:42:19 PM
Email address you guys are using? PM is fine. Thanks.
Title: Re: Hotel Compensation Master Thread
Post by: gavhaller on January 23, 2014, 10:45:47 PM
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points
Title: Re: Hotel Compensation Master Thread
Post by: Nitantnel on January 23, 2014, 10:46:57 PM
Hotel: andaz maui
Year of incident: 2014
Status at time of incident: gold
Incident: ants all over porch, shower had lukewarm water, heated pool was cold at nighttime
Compensation 25,000 Hyatt points
Wow. that's a lot of points!
Title: Re: Hotel Compensation Master Thread
Post by: gavhaller on January 23, 2014, 10:50:56 PM
I usually do all the talking. This time it was my wife. She is a great shmoozer. Lol
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on January 26, 2014, 06:30:14 PM
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on January 26, 2014, 06:31:50 PM
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?
Are you being serious?
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on January 26, 2014, 06:33:23 PM
absolutely!
I've been able to get complementary points in the past but was just wondering what the general population was up to.
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on January 27, 2014, 09:23:24 AM
was anyone able to get kosher breakfast at a residence inn by marriot or a compensation for lack of?
Aren't most of their stuff kosher?
Title: Re: Hotel Compensation Master Thread
Post by: beeweegee on January 27, 2014, 02:47:25 PM
Aren't most of their stuff kosher?
Not the hot food (obviously). I've stayed there many many times, and they almost always have kosher (cold) options - oatmeal, cereal, fruit, etc.
Title: Re: Hotel Compensation Master Thread
Post by: beeweegee on January 27, 2014, 02:47:51 PM
absolutely!
I've been able to get complementary points in the past but was just wondering what the general population was up to.
How many points did they give?
Title: Re: Hotel Compensation Master Thread
Post by: efflpetzel on January 27, 2014, 03:41:43 PM
Hotel: Westin Grand Cayman
Year of incident: 2013
Status at time of incident: Gold
Incident: Band playing outside too loud, couldn't sleep!
Compensation: 12,000/1 night ;D
Title: Re: Hotel Compensation Master Thread
Post by: EJB on January 27, 2014, 04:19:14 PM
Hotel: Doubletree LA Westside
Year of incident: 2014
Status at time of incident: Gold
Incident: plumbing turned off during the day
Compensation: 50% cash refund
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on January 28, 2014, 06:28:31 AM
How many points did they give?
2K not that much but better than nothing
Title: Re: Hotel Compensation Master Thread
Post by: puppydogs on January 28, 2014, 12:35:49 PM
4 points Miami Beach

First night of stay my stay the suite I was supposed to be in was already occupied. They put me in a regular room and reimbursed me for the points I used for that night.
Title: Re: Hotel Compensation Master Thread
Post by: mosh.now on January 28, 2014, 04:31:02 PM
Hotel: Westin LAX
Year of incident: 2014
Status at time of incident: SPG Credit card
Incident: A/C made room very dry
Compensation: 10K SPG points
Title: Re: Hotel Compensation Master Thread
Post by: AI-TRAVEL on January 28, 2014, 05:11:45 PM
Hotel: Hyatt regency Jersey City
Year of incident: 2014
Status at time of incident: platinum
Incident: Security and cops everywhere bec broncos are staying there for the Super Bowl. Parts of the hotel closed off. Very inconvenient ;)
Compensation: 22000 passport points
Title: Re: Hotel Compensation Master Thread
Post by: E R K on January 29, 2014, 12:31:11 AM
4 points Miami Beach

First night of stay my stay the suite I was supposed to be in was already occupied. They put me in a regular room and reimbursed me for the points I used for that night.
Same happened to me. Did you complain at the hotel or call when you got back home?
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on January 30, 2014, 02:08:10 AM
Hotel: Hyatt regency Jersey City
Year of incident: 2014
Status at time of incident: platinum
Incident: Security and cops everywhere bec broncos are staying there for the Super Bowl. Parts of the hotel closed off. Very inconvenient ;)
Compensation: 22000 passport points
wow - worth it to make the trip haut to get the points compensation
Title: Re: Hotel Compensation Master Thread
Post by: AI-TRAVEL on January 30, 2014, 02:18:30 AM
wow - worth it to make the trip haut to get the points compensation

and to see Peyton manning, john elway and the denver broncos!!
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on January 30, 2014, 11:04:49 AM
and to see Peyton manning, john elway and the denver broncos!!
+100
still there - staying all weekend? they gave you the comp points, plus you are still a current guest?! awesome..
Title: Re: Hotel Compensation Master Thread
Post by: 3yummyboys on February 24, 2014, 01:03:11 PM
What's the email to send complaints to SPG?
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on February 24, 2014, 01:05:06 PM
What's the email to send complaints to SPG?
Try here. (http://www.starwoodhotels.com/corporate/support/contact/index.html)
Title: Re: Hotel Compensation Master Thread
Post by: 3yummyboys on February 24, 2014, 01:10:32 PM
Thanks. Is no kosher breakfast really something to be compensated for? These hotels never claim to have kosher breakfast. We stayed at Embassy Suites with full breakfast, and when I asked them if we could get a small break on the rate bc. we won't be able to eat breakfast they said no. Its included in the rate with the assumption that some people won't use it.
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on February 24, 2014, 03:54:36 PM
Hotel: Double Tree By Hilton Anaheim CA
Year of incident: 2014
Status at time of incident: Gold
Incident: Pool was under construction
Compensation: 20K points
(a two night stay)
Title: Re: Hotel Compensation Master Thread
Post by: HP58 on February 24, 2014, 06:56:20 PM
Hotel: Double Tree By Hilton Anaheim CA
Year of incident: 2014
Status at time of incident: Gold
Incident: Pool was under construction
Compensation: 20K points
(a two night stay)
Wow!
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on February 24, 2014, 07:15:58 PM
Wow!

Do 20K points warrant a wow?
These are Hilton points we're talking about.
Title: Re: Hotel Compensation Master Thread
Post by: HP58 on February 24, 2014, 07:21:38 PM
Do 20K points warrant a wow?
These are Hilton points we're talking about.
True, but I thought 2 free nights for no pool is pretty good...
Title: Re: Hotel Compensation Master Thread
Post by: AJK on February 24, 2014, 07:52:12 PM
True, but I thought 2 free nights for no pool is pretty good...

Four nights (or 1 at specific that hotel), but whose counting? :)
Title: Re: Hotel Compensation Master Thread
Post by: HP58 on February 24, 2014, 09:13:29 PM
Four nights (or 1 at specific that hotel), but whose counting? :)
There are Hiltons for only 5k/night?!
Title: Re: Hotel Compensation Master Thread
Post by: AJK on February 25, 2014, 07:06:16 PM
Can you believe it!?!?
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on February 26, 2014, 11:04:50 AM
Hotel: Hilton
Year of incident: Feb 2014
Status at time of incident: Gold
Incident: latch on door broken no chair in room -- gave 2 room upgrade -- in this  new room maid did not close door after cleaning room and no automatic closure on door   , air con worked in one room only
Compensation gave $200 credit for dinner and 80k ( one nite ) -- received a survey in e/m -- told the story --they said would hear back in 72 hours (I was not looking for anything more  as I thought hotel handled well )  called 7 days later to ask why no reply --gave me one free night any Hilton because they did not get back to me in stated time
Title: Re: Hotel Compensation Master Thread
Post by: EJB on March 02, 2014, 11:38:34 AM
Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) and assume that person was a no show?  ???
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on March 02, 2014, 01:51:59 PM
Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) or assume that person was a no show?  ???

Im confused. Both your options involve staying in the room until someone theoretically shows up?
Title: Re: Hotel Compensation Master Thread
Post by: EJB on March 02, 2014, 02:15:08 PM
*and.
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on March 02, 2014, 02:22:20 PM
*and.

Enjoy your suite :)
Title: Re: Hotel Compensation Master Thread
Post by: dealfinder85 on March 04, 2014, 10:21:40 AM
Just checked in to a hilton (gold) w a standard room reservation and found they gave me a 2br suite. With a welcome letter addressed to someone else. Should I wait it out (and possibly get compensation or a better room if we have an issue) and assume that person was a no show?  ???
they accidentally gave you a suite and you are talking about figuring out a way to get compensation for this?
some of you guys are really ridiculous
Title: Re: Hotel Compensation Master Thread
Post by: mr. perfect on March 05, 2014, 06:13:43 AM
Wow I just had the worst shower of my life in westin at lax booked with starwoods !    How do I get some compensation?
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on March 05, 2014, 06:46:26 AM
Wow I just had the worst shower of my life in westin at lax booked with starwoods !    How do I get some compensation?

LOL.. How was it the worst shower of your life??

Its the first time I heard that one.....
Title: Re: Hotel Compensation Master Thread
Post by: mr. perfect on March 05, 2014, 12:00:50 PM
In prison the pressure is better !
Title: Re: Hotel Compensation Master Thread
Post by: HP58 on March 05, 2014, 09:09:35 PM
Wow I just had the worst shower of my life in westin at lax booked with starwoods !    How do I get some compensation?
How about starting with PUTPAC?
Title: Re: Hotel Compensation Master Thread
Post by: MEIR613 on March 05, 2014, 11:26:57 PM
This thread is catching up to the airline compensation thread. Fight fight fight.

Stayed in the PH Washington (Diamond member) and the tv didn't work. Called engineering and it took 2 hours to fix. I mentioned it when I checked out and got free parking. It seems from this thread that I deserve at least a week in The PHP.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 06, 2014, 06:26:12 PM
i payed 90$ on pricline for the el conquestidor in puerto rico ( waldorf resort) had complaints of bad service checking in, rude bell boy (crumpled 1$ tip and left on floor) & the fridge wasnt a real fridge just a "cooler" so had to use sink as meat storage with ice. complained with hilton and got 1 free waldorf cert
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 06, 2014, 07:25:58 PM
You really tipped a bell boy $1?
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on March 06, 2014, 08:41:15 PM

You really tipped a bell boy $1?
If he was rude? He should be happy he even got $1.
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 06, 2014, 08:42:59 PM
If he was rude? He should be happy he even got $1.

$1 seems a bit cheap to me. Was he rude only after you gave him $1?
Either way he should be classy enough to say thank you to whatever anyone gives him.
2 sep issues. :
Title: Re: Hotel Compensation Master Thread
Post by: myb821 on March 06, 2014, 08:44:21 PM
You really tipped a bell boy $1?
just out of curiosity what do u tip bell boys? I agree $1 is low but  curious what other people tip
Title: Re: Hotel Compensation Master Thread
Post by: Saver2000 on March 06, 2014, 08:48:02 PM
they accidentally gave you a suite and you are talking about figuring out a way to get compensation for this?
some of you guys are really ridiculous
+1
Wow.
Title: Re: Hotel Compensation Master Thread
Post by: Dan on March 06, 2014, 11:16:22 PM
$1 seems a bit cheap to me. Was he rude only after you gave him $1?
Either way he should be classy enough to say thank you to whatever anyone gives him.
2 sep issues. :
True.

just out of curiosity what do u tip bell boys? I agree $1 is low but  curious what other people tip
For someone who shleps my bags from my car to the room?
I think $1/bag would be the minimum.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 01:52:14 AM
You really tipped a bell boy $1?
I'll explain: we informed hotel we will get in by 11 & they assured us they will have everything ready . We pulled up the bell Boys were literally sleeping outside on the bench. We asked them were to go & they just pointed inside went back to sleep. After getting room key we woke them again  & asked were do we park- they send us to other side of the resort were we need to take a shuttle ( that guy was also-sleeping!) which means we had to shlep all our stuff from car to shuttle & from shuttle right back to the sleeping bell boys who should of unloaded our stuff in first place!!! Then we get this rude half sleep bell boy & I realize I only have 1$ & big bills & I tell my friend there's no way in hell I'm giving this guy a 20( didn't think he deserved anything !) so I gave him 1$ & he left it crumpled outside our door ..
Bottom line the service sucked but the resort is unreal!! Has it's own island & every amenity u can imagine including a water park
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:02:43 AM
Cool story - same trip we stayed in gran malia golf resort (90$ priceline ) it I has prob 1 of the biggest pools of any resort & rooms & grounds r also stunning . Anyways when I went to check in for 2 night stay they asked if we want upgrade for extra 300$ a night for suite. I asked if I can get an upgrade with my Amex plat & they said it's only if I used it in original booking. Called ink to complain that since I used their card I won't get an upgrade & that I was told originally when I got the card right b4 the trip that ink gets room upgrades ( misinformed rep told me that ) . & I got 60k chase points as a comp for cost of the upgrade ( which I never took)
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:05:44 AM
About 10 yrs ago we stayed In marriott San Fran & room never got the morning wake up call ( very possible we just slept thru it)  either way he got them to comp 3 free nights !
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:08:32 AM
Stayed in westin Palm Springs 10k per room  took 2 rooms for 2 nights.got back 10k Spg after friend complained about a dead bird in the jaccuzzi 
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:09:42 AM
Stayed in a crowne plAza . Apparently a dog did his Buisness in the elevator - complained & got night comped
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:12:53 AM
In Costa Rica stayed in the tulamar resort in Manuel Antonio . Similar story as pr- workers were drunk ( kid u not ) & we came at night & couldn't find bungalow etc complained next day to management - upgraded us to a 1000$ night luxury villa for the rest of stay .
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:15:39 AM
Trips where I didn't get any comp:
Mota  verde Costa Rica - had a scorpion on my bed- no comp
Resort outside taba Egypt. Stepped on a coral at the beach caus they didn't have a sign in English saying no swimming coral reefs!!
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on March 07, 2014, 02:25:39 AM
Not the hot food (obviously). I've stayed there many many times, and they almost always have kosher (cold) options - oatmeal, cereal, fruit, etc.
Lot of places have waffle makers with Ou waffle mix - ask your LOR but mine said its kosher ..
Title: Re: Hotel Compensation Master Thread
Post by: myb821 on March 07, 2014, 07:59:15 AM
True.
For someone who shleps my bags from my car to the room?
I think $1/bag would be the minimum.
sounds about right to me
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on March 07, 2014, 08:07:38 AM

Lot of places have waffle makers with Ou waffle mix - ask your LOR but mine said its kosher ..
We have a winner! @Wonderlust just won the prize for having the most consecutive posts.
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on March 07, 2014, 08:13:49 AM
We have a winner! @Wonderlust just won the prize for having the most consecutive posts.

LOL.. Just noticed.. WOW.
Title: Re: Hotel Compensation Master Thread
Post by: Hlnsa on March 14, 2014, 11:55:37 AM

I REALLY NEED YOUR HELP!!
. We finally get to the GH kauai last night at about 9:45 pm Hawaiian time , after traveling 3 planes and over 14 hours.
We showered, ate a little, and As we were wiped out and ready to get to bed we see a swarm of ants in the bed.
They moved us to a small room and said will move us today.
I'm sick. Stomach ache. Vomiting. Exhaustion.  I don't know.
This is so unacceptable.
What should I do?
What compensation should we request?
Sincerely,
Helene
Title: Re: Hotel Compensation Master Thread
Post by: myb821 on March 14, 2014, 12:08:09 PM
I REALLY NEED YOUR HELP!!
. We finally get to the GH kauai last night at about 9:45 pm Hawaiian time , after traveling 3 planes and over 14 hours.
We showered, ate a little, and As we were wiped out and ready to get to bed we see a swarm of ants in the bed.
They moved us to a small room and said will move us today.
I'm sick. Stomach ache. Vomiting. Exhaustion.  I don't know.
This is so unacceptable.
What should I do?
What compensation should we request?
Sincerely,
Helene
not sure what that has to do with anything
Title: Re: Hotel Compensation Master Thread
Post by: Menachem613 on March 14, 2014, 12:35:09 PM

not sure what that has to do with anything

Maybe she accidentally ate the ants.
Title: Re: Hotel Compensation Master Thread
Post by: ReadsTheT&C on March 26, 2014, 09:45:33 AM
I stayed at a Hyatt House and we were told breakfast closed at 10.  When we went downstairs to get cereal and such at 9:45am they were taking everything away and the hotel employee told us we were too late.  I've spoken to the general manager by e-mail and he thanked me for writing in and ended with 'let me know what I can do for you in terms of compensation.'  How much do you think I could legitimately ask for?
Title: Re: Hotel Compensation Master Thread
Post by: ReadsTheT&C on March 26, 2014, 02:41:26 PM
I stayed at a Hyatt House and we were told breakfast closed at 10.  When we went downstairs to get cereal and such at 9:45am they were taking everything away and the hotel employee told us we were too late.  I've spoken to the general manager by e-mail and he thanked me for writing in and ended with 'let me know what I can do for you in terms of compensation.'  How much do you think I could legitimately ask for?
UPDATE: Received 15k points, not bad considering it was only an $80/night hotel  ;D
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on March 26, 2014, 03:11:29 PM
UPDATE: Received 15k points, not bad considering it was only an $80/night hotel  ;D
Nice!
Title: Re: Hotel Compensation Master Thread
Post by: itsyehuda on April 03, 2014, 03:11:53 PM
Stayed at W Times Square.

Hotel room was boiling. THe "AC" in the room was running on heat. We tried opening the window, but it wouldn't cool down the room plus there was jackhammering going on outside.

We woke up with headaches.

I emailed the manager and they sent 5K points back to my account.

We stayed two nights with the same problem - is this an acceptable compensation?
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on April 03, 2014, 03:58:07 PM

Stayed at W Times Square.

Hotel room was boiling. THe "AC" in the room was running on heat. We tried opening the window, but it wouldn't cool down the room plus there was jackhammering going on outside.

We woke up with headaches.

I emailed the manager and they sent 5K points back to my account.

We stayed two nights with the same problem - is this an acceptable compensation?

Did you pay with points? Was there another room available?
Title: Re: Hotel Compensation Master Thread
Post by: dginz on May 11, 2014, 05:22:55 PM
Hi,

Quick question. Stayed at an Aloft. I used SPG points. Where is the best place to direct my complaint? If someone could let me know iy could be greatly appreciated.

Thank you.
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on May 12, 2014, 08:28:40 AM
Hi,

Quick question. Stayed at an Aloft. I used SPG points. Where is the best place to direct my complaint? If someone could let me know iy could be greatly appreciated.

Thank you.
You can go through the SPG site.
Title: Re: Hotel Compensation Master Thread
Post by: tuvz on May 13, 2014, 07:08:21 PM
GH Kauai
TV didnt work for about 2 days
A manager called and gave me $100 credit to my bill
Title: Re: Hotel Compensation Master Thread
Post by: ShlockDoc on May 19, 2014, 10:01:40 AM
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K? 
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on May 19, 2014, 10:02:36 AM
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
I'd ask for one free night at any Hyatt property. And a refund.
Title: Re: Hotel Compensation Master Thread
Post by: @Yehuda on May 19, 2014, 10:09:45 AM
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
Wow that's crazy. I'd go for sky's advice.
Title: Re: Hotel Compensation Master Thread
Post by: ShlockDoc on May 19, 2014, 10:14:40 AM
I'd ask for one free night at any Hyatt property. And a refund.

The manager threw a refund at me right away.  I think I'll take your advice and try to get my status upgraded from plat to diamond as well...

Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on May 19, 2014, 10:16:54 AM
To get some compensation for internet not working at a Hyatt who should I email or call? TIA
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on May 19, 2014, 10:20:32 AM
To get some compensation for internet not working at a Hyatt who should I email or call? TIA
You can go here (http://www.hyatt.com/hyatt/customer-service/share-feedback/share-feedback-on-a-recent-stay.jsp) and they will reach out to hotel.
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on May 19, 2014, 10:33:58 AM
You can go here (http://www.hyatt.com/hyatt/customer-service/share-feedback/share-feedback-on-a-recent-stay.jsp) and they will reach out to hotel.

Thanks. Will do it tomorrow. I have three night stay at the Hyatt Regency TST Hong Kong and the internet was basically unusable. Took about 3 minutes to load google.com
Title: Re: Hotel Compensation Master Thread
Post by: sky121 on May 19, 2014, 10:52:44 AM
Wow that's crazy. I'd go for sky's advice.
Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on May 19, 2014, 11:24:47 AM
Honestly the more I think about it I'd ask for more. Certain things are just unacceptable. And I'm not one to ask for compensation for every little problem.

IF u stayed a few nights ,I would ask for all of them to refunded ,if still at hotel have them "also" comp all ur dinners etc --- what would the Managers  reaction be if some at 4:00am   opened the door to his home -- people have been shot for things like that
Title: Re: Hotel Compensation Master Thread
Post by: chuchem on May 19, 2014, 05:23:10 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake
Title: Re: Hotel Compensation Master Thread
Post by: ShlockDoc on May 19, 2014, 05:29:52 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

OK, whatever, you're better than everyone, blah blah blah...
Title: Re: Hotel Compensation Master Thread
Post by: elit on May 19, 2014, 05:54:09 PM
Any one have a good email to complain about issue during my stay at trump taj Mahal
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on May 19, 2014, 06:04:19 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

I had a similar thing happen at a Hilton only difference ---it was about midnight and I was in the shower and my wife was in bed -- she screamed!!! and went  nuts ---since then she triple checks doors in every hotel we stay at  , that night she put a chair under the doorknob and we did not sleep all night because of the intrusion -- I THINK  HE DESERVES  big compensation
they give a free night or refund points for much less--- would like to see your reaction when something like this happens to your family -- easy  to be so big when it happens to others
Title: Re: Hotel Compensation Master Thread
Post by: Ergel on May 19, 2014, 07:50:07 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake
+100ⁿ
Title: Re: Hotel Compensation Master Thread
Post by: PlatinumGuy on May 19, 2014, 07:56:25 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

Personally I'd expect a hotel to book me in another hotel and have a bellboy move my things. And I would think some sort of goodwill is appropriate as well. But you can't demand that from a Hyatt Regency.

Title: Re: Hotel Compensation Master Thread
Post by: sky121 on May 19, 2014, 09:29:25 PM
Mistakes happen. If they comp you the night, it's more then fair. Stop being so greedy. Why not make a kidush hashem for once and accept what's offered and say thanks. Why do "we" always have to try to make the maximum out of other people's mistake

I agree that people try milking things too much around here. And like I posted that's not my style but I think this warrants compensation. Someone coming into your room unannounced? And in the middle of the night?

I always try to look at things from the other side. If I were the owner of the hotel and that happened I'd feel AWFUL and would compensate accordingly.
Title: Re: Hotel Compensation Master Thread
Post by: Drago on May 27, 2014, 09:25:21 AM
I'm famous!!

http://loyaltylobby.com/2014/05/11/compensation-clinic-intercontinental-hong-kong-false-fire-alarm/
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on May 27, 2014, 09:28:22 AM

You can go here (http://www.hyatt.com/hyatt/customer-service/share-feedback/share-feedback-on-a-recent-stay.jsp) and they will reach out to hotel.

Would i receive a response from them? How long should it generally take for them to get back to you?
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on May 27, 2014, 12:44:18 PM
I stayed at hyatt place and found food in the refrigerator - toilet wasn't flushed. additionally I didn't get room service following day. Called hyatt and received 5K points
just wondering, do u think this will badly affect the housekeeping girls directly? is it worth getting a few points to risk someone getting fired?
Title: Re: Hotel Compensation Master Thread
Post by: BigDanFan on May 27, 2014, 12:52:42 PM
I stayed at hyatt place and found food in the refrigerator - toilet wasn't flushed. additionally I didn't get room service following day. Called hyatt and received 5K points
just wondering, do u think this will badly affect the housekeeping girls directly? is it worth getting a few points to risk someone getting fired?
it's the hotel's responsibility to take care of that before you check in. they'd rather give you the 10K points than have someone else who had a reservation and paid $300+ walk out and never come back because their bathroom hadn't been cleaned.
Title: Re: Hotel Compensation Master Thread
Post by: Dan on June 10, 2014, 12:20:50 AM
And...?
Staying next week in the suite :)
Title: Re: Hotel Compensation Master Thread
Post by: MEIR613 on July 11, 2014, 05:17:57 PM
Stayed in the W HKG. Wrote to Plat CS that I wanted a WOW suite and they said they would send the request to the hotel. When I got to the hotel, they said they only upgrade plats to Fantastic suite and not sure why anyone would write that they will try to request the "WOW" suite. Showed them the email with the request and a couple days later I got an email back from the hotel that my next stay I will be confirmed into a marvelous suite.

Should I ask them for the "WOW"?
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on July 20, 2014, 11:19:20 AM
im not a social media guy, how do i reach out to a hotel (specifically hyatt) via twitter?
in depth explanation works best.
and  how do they contact me back?
Title: Re: Hotel Compensation Master Thread
Post by: whacked1 on July 20, 2014, 11:23:24 AM
im not a social media guy, how do i reach out to a hotel (specifically hyatt) via twitter?
in depth explanation works best.
and  how do they contact me back?
create an account. Send a tweet with the beginning starting with @lin_s (or whatever her handle is) and write your request. (You only have 140 characters). She responds by sending either a tweet or direct message to you usually saying a way to follow up... (hope this helped)
Title: Re: Hotel Compensation Master Thread
Post by: dpk4588 on July 31, 2014, 12:13:27 PM
Hotel: Four Points by Sheraton Chicago O'Hare
Year of Incident: 2013
Status at Time of Incident: Preferred Guest Plus
Incident: No refrigerator, construction, out of order ice machine. 
Compensation: After my initial complaint they offered my 500 Starpoints. I said that wasnt enough (I paid 4,000 Starpoints for the room), I even said that I wasn't asking for a full refund. They offered me 4,000 Starpoints (the whole cost of the stay).
Title: Re: Hotel Compensation Master Thread
Post by: TC610 on August 25, 2014, 09:17:54 PM
Hotel: Doubletree
Year of incident: 2014
Status at time of incident: HH Gold
Incident: Minibar in room was broken
Compensation: Certificate for one free night in any Doubletree
Title: Re: Hotel Compensation Master Thread
Post by: Crazy tools on August 25, 2014, 09:46:43 PM

Hotel: Delta Whistler Village Suites
Year of incident: 2014
Incident: hotel room was situated on top of a bar, extremely loud noise till 3am. ac not working well and couldn't open windows due to noise
Compensation: credited back the $280 I paid for the room

Title: Re: Hotel Compensation Master Thread
Post by: ReadsTheT&C on August 26, 2014, 12:48:25 PM
Hotel: IHG Army Hotel at West Point
Year of Incident: 2014
Duration of stay: 35 days
Incidents:
Water coming out of sink, shower and filling up toilet was dark yellow.
Door was left open by housekeeping numerous times.  I would return to a wide open room that anyone could have gone into.
Front desk regularly did not pick up the phone.
Housekeeping missed an entire day.

How much do you think I can get and should I contact by e-mail or phone?  Also, I have video of the yellow water.
Title: Re: Hotel Compensation Master Thread
Post by: EMCC on August 27, 2014, 10:00:05 AM
Hotel: The W Guangzhou
Year of incident: 2014
Status at time of incident: Platinum Ambassador
Incident: Adjacent room had blasting music till 5:15 AM. No sleep. Called the front desk twice and only after the second call did the volume lower. Compensation: I told the manager in the morning. He gave me an explanation: "The W hotels are for young people who like music". No compensation.

What should I do?
Title: Re: Hotel Compensation Master Thread
Post by: myb821 on August 27, 2014, 10:00:37 AM
Contact SPG
Title: Re: Hotel Compensation Master Thread
Post by: davmtl on September 03, 2014, 10:15:28 PM
Hotel: sheraton
Year of incident: 2014
Incident: was told that i'll get a whirlpool but hotel mostly only has walkin showers (i think it was not in the file)
Compensation: 2000 spg points
Title: Re: Hotel Compensation Master Thread
Post by: jdross on November 14, 2014, 11:59:55 AM
I stayed in the Hyatt Regency Churchill in London for a week a couple of weeks back.

The elevator opened and it was not level with the floor and I took a terribly nasty spill.

I wasn't terribly hurt, just a little banged up but was mostly shaken up. I reported the incident to the desk because I didn't want anyone to get hurt, not realizing this was such a big deal for them. They followed up with me with all sorts of managers and stuff and the head of security.  They mainly asked me some questions and told me they fixed it and apologized profusely. They also kept asking me (repeatedly) if there is anything they can do to make my stay more comfortable. I considered asking for a suite but we were with a baby and had so much stuff, the hassle of moving wouldn't have been worth it for the remaining 2 days in the suite. I just said, no thanks, I'm just glad you fixed it. They sent us a nice fruit basket and wine to our room for free with a really nice note.

Do you think if I email someone that they will be able to do something for me, either upgrade status or points? This was two weeks ago. I'm platinum right now.
Title: Re: Hotel Compensation Master Thread
Post by: 3yummyboys on November 14, 2014, 12:02:53 PM
I would think so. They are worried about lawsuits. I would ask for a free suite stay at least.
Title: Re: Hotel Compensation Master Thread
Post by: jdross on November 14, 2014, 12:05:38 PM
who do i talk to about that? do i email the manager that gave me the card or passport customer service?
Title: Re: Hotel Compensation Master Thread
Post by: jdross on November 16, 2014, 02:34:06 AM
I emailed the general customer service email and the passport customer service email. I am platinum, almost close to diamond so I asked them for Diamond and some comp nights via free points. Let's see what they say.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on December 28, 2014, 11:41:42 AM
Hotel: JW cancun
Incident: 1- called to confirm I will be arriving at 11:30am and wanted to check-in then (4:00 official check-in time) they made us wait till 4:00pm
2- wife was alone in room at night & staff came in for turn-down service even though she franitcally yelled not to come in (we never ordered turn-down & she was petrified i mexico when someone starts coming in to room claiming to bring chocolates which we never ordered)
Status: Platnuim
Emailed manager & left vm with no responce. Contacted marriott customer care which after the hotel twice refused any form of comp escalated go mr marriotts which promptly gave me 60k marriott points enough for 2 nights at comparable JW
Title: Re: Hotel Compensation Master Thread
Post by: Menachem613 on December 28, 2014, 12:01:56 PM
Why do they barge into the room?
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on December 28, 2014, 01:02:30 PM
It was a nightly turn-down service that we were unaware of & guess because of language barrier the guy wasn't getting it- either way he freaked out my wife
Title: Re: Hotel Compensation Master Thread
Post by: real-brisker on January 01, 2015, 08:29:06 AM

I had a DSU Confirmed in the Hyatt Andaz 5th Ave for NY Eve. I booked through Gold Passport. Apparently the rep confirmed without making sure there was availability in the property. Basically I call in the morning before my arrival, and they say that they are booked up. No DS for me.

Manager was all apologetic and arrange a nice regular room, and gave me 6K points (amount for suite upgrade) for future stay.

I feel that's not enough!

Who shall I turn to?
What shall I ask for?
Title: Re: Hotel Compensation Master Thread
Post by: whacked1 on January 01, 2015, 08:55:57 AM




I feel that's not enough!

Who shall I turn to?
What shall I ask for?
Out of curiosity, what do you feel is enough?
Title: Re: Hotel Compensation Master Thread
Post by: real-brisker on January 01, 2015, 09:38:04 AM
Out of curiosity, what do you feel is enough?
Refund.

Title: Re: Hotel Compensation Master Thread
Post by: AI-TRAVEL on January 01, 2015, 09:36:02 PM
Refund.
Andaz west Hollywood did that for me without DSU. I confirmed suite before I came and they ended giving it away got full refund.
Title: Re: Hotel Compensation Master Thread
Post by: Chapshnell on January 05, 2015, 12:57:23 AM
2 fire alarms very early morning hours over the weekend & I got for my grandparents 50,000 HGP points in the Hyatt Palm Springs. They originally only wanted to give 10,000. Bargained with them. Happened exactly a year ago
Title: Re: Hotel Compensation Master Thread
Post by: JayR on January 18, 2015, 05:04:26 AM
Stayed at a Hyatt with the family and at 4:00 am they gave my room to someone else who opened the door (it got caught by the latch).  Kids were screaming, wife freaked out.  Manager apologizes profusely and says what can i do to make it right.  Beyond refunding the points for the night, what's a reasonable request?  20K?
The manager threw a refund at me right away.  I think I'll take your advice and try to get my status upgraded from plat to diamond as well...
Really cool thread.
What ended up happening? This so far seemed to be the most serious issue...
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on January 20, 2015, 04:36:39 PM
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints

Title: Re: Hotel Compensation Master Thread
Post by: dealfinder85 on January 21, 2015, 03:34:24 PM
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints
worth it if you ask me
Title: Re: Hotel Compensation Master Thread
Post by: MosheD on January 21, 2015, 06:04:23 PM

Hotel: Sheraton Sharm
Year of incident: 2015
Status at time of incident: Plat
Incident wi-fi no work, charged for phone calls that didn't work. Also staff unaccommodating
Compensation: Nil

Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on January 21, 2015, 08:19:54 PM
Hotel: Sheraton Sharm
Year of incident: 2015
Status at time of incident: Plat
Incident wi-fi no work, charged for phone calls that didn't work. Also staff unaccommodating
Compensation: Nil
HUCA?
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on January 22, 2015, 12:02:25 AM
worth it if you ask me
I'm more than happy!
Title: Re: Hotel Compensation Master Thread
Post by: sammy n on January 22, 2015, 07:32:04 AM

Hotel: Sheraton Salzburg Austria
[Year of incident: 2014
Status at time of incident: Gold
Incident: A/C wasn't working to well
Compensation: 10K Starpoints
Title: Re: Hotel Compensation Master Thread
Post by: MosheD on January 22, 2015, 08:12:58 AM
Hotel: Sheraton Tarrytown
Year of incident: 2015
Status at time of incident: Gold
Incident: Elevator not working when I got out of the pool with my 1 year old and only way to access the stairs was from outside. It was raining and freezing and we didn't have our coats.
Compensation: 20K Starpoints

Hotel: Sheraton Salzburg Austria
[Year of incident: 2014
Status at time of incident: Gold
Incident: A/C wasn't working to well
Compensation: 10K Starpoints
How did you contact them?
Phone or email?
Title: Re: Hotel Compensation Master Thread
Post by: sammy n on January 22, 2015, 08:31:20 AM

How did you contact them?
Phone or email?
I believe in the SPG website there's a fork to fill out and they got back to me then next day.
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on January 22, 2015, 08:55:21 AM
How did you contact them?
Phone or email?
Twitter.
Title: Re: Hotel Compensation Master Thread
Post by: euphor on January 22, 2015, 06:39:46 PM
,
Title: Re: Hotel Compensation Master Thread
Post by: Ulitkany on February 14, 2015, 06:02:16 PM
Guys, i need your advice. Booked 2 nights at Hyatt in Abu Dhabi. I'm Platinum. Checked in late at night, slept one night and left hotel for a tour at 8.30 a.m. I got back to the hotel only at 11.10 p.m. dreaming about taking a bath and relaxing after a very enhanced day. But there was no hot water in the room!! Called the reception and was told there will be no hot water from 11 p.m. till 2.30 a.m. Nobody notified me in advance. Apparently there was a note left in my room during the day. I haven't seen it up utill talking to reception since i was away the whole day.
What is a reasonable compensation to request for such inconvenience?  I ended up showering in a cold water and obviously didn't take a bath :(
Title: Re: Hotel Compensation Master Thread
Post by: upside down on March 11, 2015, 02:40:33 PM
Is the way to go about a compensation request for issues I had at my hotel by going to the front desk at checkout and they will offer me a compensation or ignore the front desk and call Spg ?
Title: Re: Hotel Compensation Master Thread
Post by: bb1836 on April 19, 2015, 12:38:04 AM
stayed in the aloft BWI hotel for 7000 spg points. booked the room a month in advance with specific instructions to have a crib in the room. when i got to there they didn't have any cribs. they finally managed to borrow one from the hilton next door and came knocking on my room at 3 am. crazy night. no use going into details. called. complained. received 7500 points compensation (500 from a diff rep). done!

quote from email:

"We would like to make it right by compensating you for issues you addressed with Starwood.  I noticed you are a Starwood Business Member, and we value your loyalty and would like to make this right. I will be giving you  7000 SPG points. " 
 
Thanks,

Claire Almonte
Front Office Supervisor
Aloft Baltimore Washington International Airport, 1741 West Nursery Road, Linthicum, Maryland 21090

Question: how can i be a starwood business member if the only card i have is the SPG non-business card?
Title: Re: Hotel Compensation Master Thread
Post by: bb1836 on April 19, 2015, 12:38:31 AM
Is the way to go about a compensation request for issues I had at my hotel by going to the front desk at checkout and they will offer me a compensation or ignore the front desk and call Spg ?
that
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on April 28, 2015, 10:37:45 PM
What should I ask for here, my recent stay at the Grand Hyatt Beijing. 4 nights.

(1) Guest of Honor booking - didn't receive any benefits except for lounge. (i.e. no room upgrade, nightly refresh, etc).
(2) Broken toilet in first room.
(3) Whenever we needed something we had to ask for it at least 3 times.
(4) When we had a engineer come up we had to use google translate as he had NO knowledge of basic english.

They offered 6,000 points but I want to counter back with something else. suggestions?

Ps. Don't get me wrong, the hotel was great and amazing. The service, not so much so.
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on April 28, 2015, 10:39:37 PM
What should I ask for here, my recent stay at the Grand Hyatt Beijing.

(1) Guest of Honor booking - didn't receive any benefits except for lounge. (i.e. no room upgrade, nightly refresh, etc).
(2) Broken toilet in first room.
(3) Whenever we needed something we had to ask for it at least 3 times.
(4) When we had a engineer come up we had to use google translate as he had NO knowledge of basic english.

They offered 6,000 points but I want to counter back with something else. suggestions?

Ps. Don't get me wrong, the hotel was great and amazing. The service, not so much so.
I can't imagine much more than 6k. I had issues in Tokyo at the HR with the language issue as well, was really not fun.
Title: Re: Hotel Compensation Master Thread
Post by: Great_success on April 29, 2015, 05:27:50 PM
We stayed in INTERCONTINENTAL LOS ANGELES CENTURY CITY hotel in January 2015 and here is our story.
 When we got there the stuff made us feel like we are in East Jerusalem. I was surprised with such a heavy presences of our cosines. When valet guy was taking our luggage form the car to the room he drop our bag and broke wine glasses but there was no mazal tov, he did not even apologize.  We left the place next day hoping to leave the experience behind but Mazal has it, it did not work that way. Bikitzur I left my Borsalino Hat there.
I have been trying to get it back since.
I got in touch with hotel the same day I left it. I was told they have it and they will mail it to me. A month later when I still did not get my package I called them to have it mail to me. The whole month I was trying to get my hat back until Security people at hotel just start ignoring my emails. Manager at the hotel keep referring me back to security stuff. At this point I got in touch with customer care, they got in touch with the hotel and they found and mail me a wrong hat. I give up on hotel and was talking only with manager at customer care. She got on their case and they found my hat (for third time) in their computer (that what she told me in the voice mail). Finally Security people email me requesting the picture of the hat and the receipt of the hat. Five day ago I email them pictures and mention that I do not have a receipt available. I have not heard from them since. I tried to call customer service yesterday, after 15 minutes on hold they drop the call. I have not heard from them since  I am not a gold/platinum/diamond or member of IHG. What can i do to get my Borsalino back????????  Please any aitzas?
What ever I have been doing until now is to no avail.  Please good people of  DDF , the gold/platinum/diamond members can you pleaseeee ask  INTERCONTINENTAL to return my black Barsalino hat ?!!!?!!! The case number is "lost and found item #64554167"
INTERCONTINENTAL LOS ANGELES CENTURY CITY
2151 Avenue of the Stars,
Los Angeles, CA 90067
Tel:   310 284 6500
Fax:  310 712-6930
Title: Re: Hotel Compensation Master Thread
Post by: ShlockDoc on April 29, 2015, 05:29:58 PM
We stayed in INTERCONTINENTAL LOS ANGELES CENTURY CITY hotel in January 2015 and here is our story.
 When we got there the stuff made us feel like we are in East Jerusalem. I was surprised with such a heavy presences of our cosines. When valet guy was taking our luggage form the car to the room he drop our bag and broke wine glasses but there was no mazal tov, he did not even apologize.  We left the place next day hoping to leave the experience behind but Mazal has it, it did not work that way. Bikitzur I left my Borsalino Hat there.
I have been trying to get it back since.
I got in touch with hotel the same day I left it. I was told they have it and they will mail it to me. A month later when I still did not get my package I called them to have it mail to me. The whole month I was trying to get my hat back until Security people at hotel just start ignoring my emails. Manager at the hotel keep referring me back to security stuff. At this point I got in touch with customer care, they got in touch with the hotel and they found and mail me a wrong hat. I give up on hotel and was talking only with manager at customer care. She got on their case and they found my hat (for third time) in their computer (that what she told me in the voice mail). Finally Security people email me requesting the picture of the hat and the receipt of the hat. Five day ago I email them pictures and mention that I do not have a receipt available. I have not heard from them since. I tried to call customer service yesterday, after 15 minutes on hold they drop the call. I have not heard from them since  I am not a gold/platinum/diamond or member of IHG. What can i do to get my Borsalino back????????  Please any aitzas?
What ever I have been doing until now is to no avail.  Please good people of  DDF , the gold/platinum/diamond members can you pleaseeee ask  INTERCONTINENTAL to return my black Barsalino hat ?!!!?!!! The case number is "lost and found item #64554167"
INTERCONTINENTAL LOS ANGELES CENTURY CITY
2151 Avenue of the Stars,
Los Angeles, CA 90067
Tel:   310 284 6500
Fax:  310 712-6930

Do you know anyone who lives nearby? I would have them stop by and talk to the manager and look at the hats in their lost and found.
Title: Re: Hotel Compensation Master Thread
Post by: Great_success on April 29, 2015, 05:48:37 PM
I do know some one. The thing is I feel their time is more chashuv or in this matter they are too chashuv and I am not sure they will want to go there. Besides I do not think the stuff will let random people to look for lost and found items. Or rather I hope that random people can not just walk in and request lost and found item. I have friend in Baltimore form LA, they might ask some one. the questions is will it really help to get the hat? How many black borsalino hat is there in the lost and found???
Title: Re: Hotel Compensation Master Thread
Post by: Dr Moose on July 01, 2015, 04:12:02 PM
when people complain, do they write an email to the hotel? or call up the parent company (I.e. SPG) ?
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on July 01, 2015, 04:12:45 PM
when people complain, do they write an email to the hotel? or call up the parent company (I.e. SPG) ?
Usually go directly to the parent and they will relay your complaint on.
Title: Re: Hotel Compensation Master Thread
Post by: Chapshnell on July 01, 2015, 04:53:08 PM
when people complain, do they write an email to the hotel? or call up the parent company (I.e. SPG) ?

depends how cooperative the hotel manager is...
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 01, 2015, 10:36:16 PM
when people complain, do they write an email to the hotel? or call up the parent company (I.e. SPG) ?
depends how cooperative the hotel manager is...
+1
I have usually been successful when showing the property manager good will, by giving him the chance to rectify it on his own. IINM it's like somewhat of a black mark when you "tattle" on the hotel to the parent company.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 02, 2015, 01:18:30 AM
Hmmm just had two incidents, one in a Hyatt where the water was turned off for a few hrs with no prior warning (they claimed they tried reaching out to all the guests) it eventually went back on but caused me to have to wait around for a while & then rush to shower since the hotel refused to extend past the initial 2:00pm late checkout they granted. I'm thinking of going straight to Hyatt about that since I didn't find the hotel accommodating, though since I don't speak to the manager I'm not sure if I should give him a chance..
I stayed in a marriott for 4 nights & the room service did not do a good job cleaning the rooms (wife was grossed out by the hairs on the floor that were never removed even after I made a point in telling room service) addionally, I had a series of bites on my feet & since I kept getting more I decided to inform the hotel when I left Just in case it was indeed bedbugs. They immediately had corporate reach out to me & advised me not to bring my luggage into my house until they had an exterminator treat the room. About a week later they gave me the all clear that there were no bedbugs. When I asked about compensation for the ordeal (& the lack of clenseasness) she said she will reach out to the hotel. It's been a week & still haven't heard from her(left a few messages) so thinking of reaching out to corporate (different dept) as well..
Title: Re: Hotel Compensation Master Thread
Post by: srap on July 02, 2015, 01:35:14 AM
I do know some one. The thing is I feel their time is more chashuv or in this matter they are too chashuv and I am not sure they will want to go there. Besides I do not think the stuff will let random people to look for lost and found items. Or rather I hope that random people can not just walk in and request lost and found item. I have friend in Baltimore form LA, they might ask some one. the questions is will it really help to get the hat? How many black borsalino hat is there in the lost and found???
Did you ever get back your hat?  If not, I know someone who can help.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 02, 2015, 02:38:11 AM
Hmmm just had two incidents, one in a Hyatt where the water was turned off for a few hrs with no prior warning (they claimed they tried reaching out to all the guests) it eventually went back on but caused me to have to wait around for a while & then rush to shower since the hotel refused to extend past the initial 2:00pm late checkout they granted. I'm thinking of going straight to Hyatt about that since I didn't find the hotel accommodating, though since I don't speak to the manager I'm not sure if I should give him a chance..
I stayed in a marriott for 4 nights & the room service did not do a good job cleaning the rooms (wife was grossed out by the hairs on the floor that were never removed even after I made a point in telling room service) addionally, I had a series of bites on my feet & since I kept getting more I decided to inform the hotel when I left Just in case it was indeed bedbugs. They immediately had corporate reach out to me & advised me not to bring my luggage into my house until they had an exterminator treat the room. About a week later they gave me the all clear that there were no bedbugs. When I asked about compensation for the ordeal (& the lack of clenseasness) she said she will reach out to the hotel. It's been a week & still haven't heard from her(left a few messages) so thinking of reaching out to corporate (different dept) as well..
For the Hyatt I would first try reaching out to the manager (General Manager of the property). Marriott I would go with corporate,  it seems they are already involved anyway.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 02, 2015, 10:30:15 AM
Thanks
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on July 02, 2015, 10:35:55 AM
Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
Title: Re: Hotel Compensation Master Thread
Post by: dealfinder85 on July 02, 2015, 10:41:55 AM
Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
oy vey
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on July 02, 2015, 10:42:32 AM
Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
Doesn't sound like any real issue here.
Title: Re: Hotel Compensation Master Thread
Post by: efflpetzel on July 03, 2015, 04:09:41 AM

Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
omg.

Stop behaving like an entitled prick.
Title: Re: Hotel Compensation Master Thread
Post by: Yordai Dooma on July 03, 2015, 04:49:23 AM
Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
Seriously? They went out of their way to upgrade you, gave you really check in, late check out, and gave you a gift. And you try to get points back for the tv which you didn't tell them about until you checked out?
If it really bothered you, why not call down when you noticed the issue.
This thread amazes me
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 05, 2015, 12:57:07 AM
Doesn't sound like any real issue here.
+1
This is why things get killed. You stayed, you were upgraded, they were nice to you, what exactly is your complaint? I've been on the receiving end of terrible hotel customer service more than once. This ain't it.
Title: Re: Hotel Compensation Master Thread
Post by: ilherman on July 05, 2015, 02:56:51 AM
I will be Dan Lekaf Zechus that the OP used points to upgrade and he want those points back..
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 05, 2015, 03:28:14 AM
I will be Dan Lekaf Zechus that the OP used points to upgrade and he want those points back..
I would love to agree with you, however he clearly writes:
Stayed in the Sheraton.They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
Title: Re: Hotel Compensation Master Thread
Post by: mgarfin on July 05, 2015, 09:18:18 AM
Dose the property know that there was a complaint and points where refunded by a CS agent?
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 05, 2015, 09:33:37 AM
Dose the property know that there was a complaint and points where refunded by a CS agent?
I'm sure the property hears there was a complaint. In relevance to what? Sounds like you are asking about double dipping
Title: Re: Hotel Compensation Master Thread
Post by: mgarfin on July 05, 2015, 11:26:59 AM
I'm sure the property hears there was a complaint. In relevance to what? Sounds like you are asking about double dipping
no in regards to up thread discussion on getting competition.

Stayed in the Sheraton. They were extremely nice in upgrading to a suite with club lounge access. Early check in- late check out. They even sent up complimentary fruits & beer with a note in honor of our anniversary.
The TV screen was kinda cracking. Maybe it just needed a wire adjusted or maybe the TV was really in its final stages. Either way I let the front desk know at check out. They said engineering would check it out.
Should  peruse and try to get points returned?
Title: Re: Hotel Compensation Master Thread
Post by: blue eyes on July 06, 2015, 02:13:15 PM
I did pay more points for an upgraded room. I'm not trying to sound entitled or anything. I feel that when complaining about customer service, it reflects badly on the property in a way that a technical error doesn't.
I was asking primarily because I want to know if SPG returns points, does the property get charge-backed or does it come out of a courtesy adjustments/customer relations account. Since we did have a great stay, I wouldn't want the property to have to pay for it.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 07, 2015, 12:32:50 PM
Turns out the Hyatt I stayed in doesn't currently have a general manager (probably a correlation between that and the poorley executed water issue) guess i will take it to Hyatt customer care.
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 07, 2015, 12:48:13 PM
Turns out the Hyatt I stayed in doesn't currently have a general manager (probably a correlation between that and the poorley executed water issue) guess i will take it to Hyatt customer care.
Which Hyatt?
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 07, 2015, 12:59:53 PM
Which Hyatt?
Santa barbara
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 07, 2015, 11:16:34 PM
Spoke to Hyatt & they put me on hold & spoke to the front desk & said they claimed it was only for an hr (it was longer) & that since it was close to checkout time & was unscheduled they will not compensate in any way..
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on July 07, 2015, 11:23:39 PM

Spoke to Hyatt & they put me on hold & spoke to the front desk & said they claimed it was only for an hr (it was longer) & that since it was close to checkout time & was unscheduled they will not compensate in any way..

HUCA. Tell them it was inconvenient and you couldn't shower and enjoy, which is part of the hotel experience.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 07, 2015, 11:33:37 PM
HUCA. Tell them it was inconvenient and you couldn't shower and enjoy, which is part of the hotel experience.
+1
Especially if that's their attitude.... They should have at least offered an apology.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 07, 2015, 11:36:20 PM
I did pay more points for an upgraded room. I'm not trying to sound entitled or anything. I feel that when complaining about customer service, it reflects badly on the property in a way that a technical error doesn't.
I was asking primarily because I want to know if SPG returns points, does the property get charge-backed or does it come out of a courtesy adjustments/customer relations account. Since we did have a great stay, I wouldn't want the property to have to pay for it.
I stand corrected. I thought it was a free upgrade. With regard to your other question, IME if they feel that the property is at fault, they will deduct it from them. If they feel that the property didn't really do anything wrong, and they just want to shut you up - they will throw a few bonus points your way as a courtesy.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 07, 2015, 11:58:13 PM
+1
Especially if that's their attitude.... They should have at least offered an apology.
Was supper annoying caus the first rep was much more understanding & sympathetic but we got disconnected & got stuck with someone else..I did kind of shoot myself in the foot by having my friend book the room for me so that he can earn status through the Hyatt challenge promotion since they said that since the room wasn't in my name they won't offer me points & now that the cats out of the bag The hotel prob will know that,so if I have my friend (or me calling as him) so they will stick to that..
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 08, 2015, 09:31:48 PM
Meanwhile waliea Marriott initially said that they already compensated me for giving then10$ beverage credit that came with the room lol. She then offered me 5k which I told her that was no where near the ball-park i had in mind. I just got an email that They are sending me 20k marriott points- which of course is nothing. Think I'm done with the hotel & on to customer care
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 10, 2015, 12:22:36 AM
Meanwhile waliea Marriott initially said that they already compensated me for giving then10$ beverage credit that came with the room lol. She then offered me 5k which I told her that was no where near the ball-park i had in mind. I just got an email that They are sending me 20k marriott points- which of course is nothing. Think I'm done with the hotel & on to customer care
How much did u pay initially?
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 10, 2015, 01:44:13 AM
How much did u pay initially?
I meant they are sending me 10k

I paid 160k points For 4 nights plus 200$ in fees
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 10, 2015, 10:13:07 AM
I meant they are sending me 10k

I paid 160k points For 4 nights plus 200$ in fees
Ok. I agree with you, that is a pretty lousy compensation. I did find however that marriott in general isn't as generous about giving compensation as SPG. In a scenario where SPG would just refund your points and be done with it... Marriott will try to get away by giving you back 1/3 or 1/2, of the points paid. That was at least IME.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 12, 2015, 09:42:46 AM
General manager from the hotel left me a message saying they added 30k for a total of 40k-considering that it only covers 1 of the 4 nights it still seems kinda low..
Title: Re: Hotel Compensation Master Thread
Post by: EJB on July 12, 2015, 09:55:14 AM
General manager from the hotel left me a message saying they added 30k for a total of 40k-considering that it only covers 1 of the 4 nights it still seems kinda low..

This was for the 3 hours of no water? Or something else? For that, one night is perfectly fair.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 12, 2015, 10:51:10 AM
This was for the 3 hours of no water? Or something else? For that, one night is perfectly fair.

No bed bug scare- was told not to take luggage in to house/hotel until they cleared it with me which took 5 days
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 12, 2015, 01:39:14 PM
No bed bug scare- was told not to take luggage in to house/hotel until they cleared it with me which took 5 days
Even though they should offer you more, they probably won't. I would just take it and  call it a day.
Title: Re: Hotel Compensation Master Thread
Post by: Deals Fan on July 12, 2015, 08:40:08 PM
Had issues with upgrading spg platinum or moving my room complained, they gave us 2 free in house massages
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 12, 2015, 09:23:32 PM
Had issues with upgrading spg platinum or moving my room complained, they gave us 2 free in house massages
Who did you complain to? The manager?
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 13, 2015, 12:43:43 AM
Even though they should offer you more, they probably won't. I would just take it and  call it a day.
Last time I had an issue the hotel gave me a runaround was told only thing left was to call the office of mr marriott or s/t like that. His assistant quickly gave me 60k. I still have her email, debating about reaching out to her..
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on July 13, 2015, 08:43:59 PM
Last time I had an issue the hotel gave me a runaround was told only thing left was to call the office of mr marriott or s/t like that. His assistant quickly gave me 60k. I still have her email, debating about reaching out to her..
Not sure. Do keep in mind that everything is documented quite extensively on their end. You don't want to be documented as the complaining guy.
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 21, 2015, 07:27:01 AM
Booked a Dira in Israel for 3 nights on Expedia, the sheets were dirty , the towel wreaked of smoke & there were stains on the quilt. They didn't change the sheets until the next day & then refused to let me cancel the rest of the reservation (typical Israeli a-hole) Called Saphire to dispute, supervisor said can't dispute since service was rendered but was very sympathetic & offered 60$ I asked for 10k points instead & she gladly gave it. Since total was 177$ & "i value them" at 1.5 it basically covers the stat...I prob should of asked for 17.7k points equal to the stay. I'm sure she would of obliged-oh well..

Frustrating part was that I originally put it on Amex precisely for this reason since it was last minute & didn't know what I was getting into but the place made me switch card since they don't accept Amex..
Title: Re: Hotel Compensation Master Thread
Post by: sammy n on July 21, 2015, 07:44:28 AM
Booked a Dira in Israel for 3 nights on Expedia, the sheets were dirty , the towel wreaked of smoke & there were stains on the quilt. They didn't change the sheets until the next day & then refused to let me cancel the rest of the reservation (typical Israeli a-hole) Called Saphire to dispute, supervisor said can't dispute since service was rendered but was very sympathetic & offered 60$ I asked for 10k points instead & she gladly gave it. Since total was 177$ & "i value them" at 1.5 it basically covers the stat...I prob should of asked for 17.7k points equal to the stay. I'm sure she would of obliged-oh well..

Frustrating part was that I originally put it on Amex precisely for this reason since it was last minute & didn't know what I was getting into but the place made me switch card since they don't accept Amex..
Wow! That sounds pretty crazy!!
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 21, 2015, 08:10:45 AM
Wow! That sounds pretty crazy!!
I have no idea... Expedia wouldn't do sh*t for me & the Arab manager was impossible to deal with.. Chase has super strict rules when it comes to disputing a hotel stay (basically worthless )-it's so crazy how screwed you can get when it comes to hotel stays..
Title: Re: Hotel Compensation Master Thread
Post by: sammy n on July 21, 2015, 08:12:40 AM
I have no idea... Expedia wouldn't do sh*t for me & the Arab manager was impossible to deal with.. Chase has super strict rules when it comes to disputing a hotel stay (basically worthless )-it's so crazy how screwed you can get when it comes to hotel stays..
Surprised that no one is willing to compensate you easily!
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 21, 2015, 08:16:43 AM
Surprised that no one is willing to compensate you easily!
Will work on Expedia
Title: Re: Hotel Compensation Master Thread
Post by: EJB on July 21, 2015, 08:26:45 AM
Booked a Dira in Israel for 3 nights on Expedia, the sheets were dirty , the towel wreaked of smoke & there were stains on the quilt. They didn't change the sheets until the next day & then refused to let me cancel the rest of the reservation (typical Israeli a-hole) Called Saphire to dispute, supervisor said can't dispute since service was rendered but was very sympathetic & offered 60$ I asked for 10k points instead & she gladly gave it. Since total was 177$ & "i value them" at 1.5 it basically covers the stat...I prob should of asked for 17.7k points equal to the stay. I'm sure she would of obliged-oh well..

Frustrating part was that I originally put it on Amex precisely for this reason since it was last minute & didn't know what I was getting into but the place made me switch card since they don't accept Amex..

Did you call expedia as well to complain?
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on July 21, 2015, 08:40:49 AM
Booked a Dira in Israel for 3 nights on Expedia, the sheets were dirty , the towel wreaked of smoke & there were stains on the quilt. They didn't change the sheets until the next day & then refused to let me cancel the rest of the reservation (typical Israeli a-hole) Called Saphire to dispute, supervisor said can't dispute since service was rendered but was very sympathetic & offered 60$ I asked for 10k points instead & she gladly gave it. Since total was 177$ & "i value them" at 1.5 it basically covers the stat...I prob should of asked for 17.7k points equal to the stay. I'm sure she would of obliged-oh well..

Frustrating part was that I originally put it on Amex precisely for this reason since it was last minute & didn't know what I was getting into but the place made me switch card since they don't accept Amex..
Which place did you book?
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 21, 2015, 09:01:19 AM
Which place did you book?
Levi apt it was actually a great location by davidka & I was supposed to get someone else's apt but that fell thru so booked on the way to the airport I was under the impression it was refundable (like any other hotel booking) but appeantly it wasn't. Furthermore it went up to 80$ a night the last night... I have pics of the sheets and everything..
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on July 21, 2015, 09:02:09 AM
I have no idea... Expedia wouldn't do sh*t for me & the Arab manager was impossible to deal with.. Chase has super strict rules when it comes to disputing a hotel stay (basically worthless )-it's so crazy how screwed you can get when it comes to hotel stays..
Amex is pretty tough on hotel stays as well, IME.
Title: Re: Hotel Compensation Master Thread
Post by: sammy n on July 21, 2015, 09:03:13 AM
Levi apt it was actually a great location by davidka & I was supposed to get someone else's apt but that fell thru so booked on the way to the airport I was under the impression it was refundable (like any other hotel booking) but appeantly it wasn't. Furthermore it went up to 80$ a night the last night... I have pics of the sheets and everything..
I don't think Expedia should be that hard to get something out of. HUCA
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 21, 2015, 09:17:37 AM
I don't think Expedia should be that hard to get something out of. HUCA
Idk about expedia but next time book through hotels.com. They'll compensate you in a heartbeat
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 22, 2015, 01:10:59 AM
I don't think Expedia should be that hard to get something out of. HUCA

Their phone tree is impossible & all u end up with is some useless fillipeno that prob never stayed in a hotel nicer than the one I stayed in.. Sent an email instead- guess will see if they respond..
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 22, 2015, 01:14:29 AM
Their phone tree is impossible & all u end up with is some useless fillipeno that prob never stayed in a hotel nicer than the one I stayed in.. Sent an email instead- guess will see if they respond..
+1000
#worstrepsever
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 22, 2015, 01:16:26 AM
+1000
#worstrepsever
There should be a website that directs you how to contact an American
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 22, 2015, 10:51:18 PM
+1000
#worstrepsever
Update: got thru to supervisor & after a round of negotitions she said she is giving me a 200$ Expedia voucher. Though it didn't hit my account yet & I'm dressing trying to chase it down..
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 22, 2015, 10:52:48 PM
Not sure. Do keep in mind that everything is documented quite extensively on their end. You don't want to be documented as the complaining guy.
I sent my girl at mr marriotts office a rundown of the situation- less than 12 hrs later I got a call back from the hotel saying they r refunding all points 160k  8)
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on July 22, 2015, 11:03:01 PM
I sent my girl at mr marriotts office a rundown of the situation- less than 12 hrs later I got a call back from the hotel saying they r refunding all points 160k  8)
Nice!! That's awesome!
Title: Re: Hotel Compensation Master Thread
Post by: wonderlust on July 23, 2015, 09:00:36 AM
Nice!! That's awesome!

Yup-pretty cool how the ones at the top ultimately are the most generous..
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on August 09, 2015, 04:16:55 AM
Hyatt Regency wakiki beach
power went out for a minute during the day.
sheets was dirty and I had to have then changed.

3 night stay

Compensation was $225 off my bill. Plus 25k points to my account. Plus a free cabana rental ($60). Plus extra gift of boxes of chocolate

Really nice staff
Title: Hotel Compensation Master Thread
Post by: rileywiles23 on August 09, 2015, 07:21:06 PM
Is there a specific number to call, to file a complaint for Hilton brand hotels ( Waldorf Astoria if that matters ) or is it always better to reach out to the individual hotel first ?
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 13, 2015, 07:36:41 PM
When it comes to SPG hotels is it better to complain to the manager of the hotel or to SPG itself? Which one is more generous?
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on August 14, 2015, 01:22:52 AM
When it comes to SPG hotels is it better to complain to the manager of the hotel or to SPG itself? Which one is more generous?
I would assume the manager.
Title: Re: Hotel Compensation Master Thread
Post by: Jimgotkp on August 14, 2015, 01:36:04 AM
When it comes to SPG hotels is it better to complain to the manager of the hotel or to SPG itself? Which one is more generous?

Regardless of the hotel, it's best to always deal with the property manager first before contacting corporate.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 16, 2015, 09:46:03 AM
I would assume the manager.
Regardless of the hotel, it's best to always deal with the property manager first before contacting corporate.
Thanks.
Title: Re: Hotel Compensation Master Thread
Post by: zlt123 on August 17, 2015, 11:06:52 AM
Just got 15K Hyatt points for not getting a suite in Grand Hyatt of W. DC whan i was told there is none & in fact the night manager told me there was
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 17, 2015, 11:33:07 PM
Any special way of finding the contact info for the general manager of an SPG hotel? Or should I just email the main email address with my compliant (or should I email the main address asking for the manager's email)?
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on August 17, 2015, 11:40:12 PM
Any special way of finding the contact info for the general manager of an SPG hotel? Or should I just email the main email address with my compliant (or should I email the main address asking for the manager's email)?
Call front desk and ask to speak with the general manager.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 17, 2015, 11:42:45 PM
Call front desk and ask to speak with the general manager.
I'd rather not do it over the phone. I communicate a lot better in writing.
Title: Re: Hotel Compensation Master Thread
Post by: Super Speed on August 17, 2015, 11:51:10 PM
I'd rather not do it over the phone. I communicate a lot better in writing.
Ask the hotel for the managers email?
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 17, 2015, 11:53:54 PM
Ask the hotel for the managers email?
Ok thanks.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on August 17, 2015, 11:57:28 PM
I'd rather not do it over the phone. I communicate a lot better in writing.
To each their own. I've personally been much more successful talking over the phone than writing. It's a lot easier to tell you to go to hell in an email than it is over the phone.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 12:05:47 AM
To each their own. I've personally been much more successful talking over the phone than writing. It's a lot easier to tell you to go to hell in an email than it is over the phone.
Right I hear that. But it's also a lot easier for me to say that in writing than over the phone  ;)
I suppose I'll try email and see what happens. I also have the option of complaining to SPG as well.
Title: Re: Hotel Compensation Master Thread
Post by: Lazegotit on August 18, 2015, 12:08:25 PM
For the record, I find that a bad review on Trip Advisor goes a long way. I've gotten full refunds that way. When it comes to SPG, contacting via Twitter is very productive.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 02:33:27 PM
For the record, I find that a bad review on Trip Advisor goes a long way. I've gotten full refunds that way. When it comes to SPG, contacting via Twitter is very productive.
How does the hotel know which review is yours? You tell them "check out my review"?
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on August 18, 2015, 02:34:32 PM
How does the hotel know which review is yours? You tell them "check out my review"?
They follow reviews on their properties.
Title: Re: Hotel Compensation Master Thread
Post by: Hamavin on August 18, 2015, 02:39:01 PM
Any way to get anything with priceline for disaster hotel?
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 02:42:33 PM
They follow reviews on their properties.
But how do they connect a particular review to a particular person (most usernames reveal little information)? Is it worth posting a bad review before I complain or should I hold off and see how they respond?
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on August 18, 2015, 02:44:09 PM
But how do they connect a particular review to a particular person (most usernames reveal little information)? Is it worth posting a bad review before I complain or should I hold off and see how they respond?
They will likely reach out through TA and get your information.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 02:45:41 PM
They will likely reach out through TA and get your information.
Aha I've never had that before. though I haven't posted too many bad reviews, particularly of supposedly nice places. Do you think that approach is better than just going directly to the management of the hotel?
Title: Re: Hotel Compensation Master Thread
Post by: Lazegotit on August 18, 2015, 04:55:40 PM
Aha I've never had that before. though I haven't posted too many bad reviews, particularly of supposedly nice places. Do you think that approach is better than just going directly to the management of the hotel?

It really depends on the situation. I've once had a bad experience, and after talking to the manager and only getting offered 25% back, I published a review on trip advisor with exact details. I got a response on trip advisor asking me to be in contact with them so they can settle it. They refunded it totally.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 04:57:37 PM
It really depends on the situation. I've once had a bad experience, and after talking to the manager and only getting offered 25% back, I published a review on trip advisor with exact details. I got a response on trip advisor asking me to be in contact with them so they can settle it. They refunded it totally.
Nice. How much was the stay total? Mind sharing?
Title: Re: Hotel Compensation Master Thread
Post by: Toasted on August 18, 2015, 06:15:04 PM
Let's hear already, what was the big disaster?
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 18, 2015, 06:39:13 PM
Let's hear already, what was the big disaster?
Nothing that crazy, just overall a poor experience. It was a 4 four star Westin resort, very poor service, overcrowded to the point where I couldn't find a pool chair or go swimming most of the day, and they closed the gym unannounced for the entire duration of my stay, and I'm a big gym guy. So no shockers but I expected way better for the price (more than $200 a night plus fees) and had I known any of the above I would've gone somewhere else.

ETA: I'm not a big hotel complainer (as you can see I'm unfamiliar with the process) but I feel this is warranted.
Title: Re: Hotel Compensation Master Thread
Post by: Ysilby95 on August 18, 2015, 07:41:12 PM
Was by 2 hotels this month one issues was when we took a shower the bathroom would get flooded. I payed 8k spg for 2 nights and they refunded me 5k
The 2nd hotel was suppose to be a big King room with a jacuzzi and it was a small room no hot water in the jacuzzi. It costed 22k spg for 2 nights and they refunded me 10k for that issue
Title: Re: Hotel Compensation Master Thread
Post by: al613 on August 18, 2015, 07:57:13 PM
Lets start a thread with concrete hotel names that offered full refund after bad review on TA. Not every hotel does it. Also, a good idea to include what happened.
Title: Re: Hotel Compensation Master Thread
Post by: srap on August 18, 2015, 08:23:23 PM
Was by 2 hotels this month one issues was when we took a shower the bathroom would get flooded. I payed 8k spg for 2 nights and they refunded me 5k
The 2nd hotel was suppose to be a big King room with a jacuzzi and it was a small room no hot water in the jacuzzi. It costed 22k spg for 2 nights and they refunded me 10k for that issue
Was that from spg or from the hotels?
Title: Re: Hotel Compensation Master Thread
Post by: Hamavin on August 18, 2015, 08:24:39 PM
Any way to get anything with priceline for disaster hotel?
bump
Title: Re: Hotel Compensation Master Thread
Post by: clear thinker on August 18, 2015, 08:50:05 PM
Residence Inn Beverly Hills paid for 2 nights (Shabbos) 80k.
Complaint: Room had a terrible smell
Compensation: lousy 10k
Conplaint: Didn't get an upgrade
Compensation: parking fees around $70.
Title: Re: Hotel Compensation Master Thread
Post by: Ysilby95 on August 18, 2015, 09:59:10 PM

Was that from spg or from the hotels?
I called up spg. the first one offered 5k or I can wait for a investigation to see if I can get more so I just took it. The 2nd said I will get a email within the next 5-7 days and they offered 10k song took it with out arguing
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on August 19, 2015, 09:04:42 AM
Residence Inn Beverly Hills paid for 2 nights (Shabbos) 80k.
Complaint: Room had a terrible smell
Compensation: lousy 10k
Conplaint: Didn't get an upgrade
Compensation: parking fees around $70.
Do you have status that you should have gotten upgraded?
Title: Re: Hotel Compensation Master Thread
Post by: clear thinker on August 19, 2015, 09:05:48 AM
Do you have status that you should have gotten upgraded?
Gold
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on August 19, 2015, 09:08:55 AM
Gold
Doesn't seem like you should have definitely got an upgrade.

Quote
Room Upgrade

For Gold Elite members the best way is up! Based on room availability at check-in and limited to a Member's personal guestroom, we'll do our best to upgrade your room. Upgrades may include rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities, rooms on Executive Floors, or suites, subject to availability identified by each hotel. See terms and conditions for details.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 19, 2015, 09:21:09 AM
Nothing that crazy, just overall a poor experience. It was a 4 four star Westin resort, very poor service, overcrowded to the point where I couldn't find a pool chair or go swimming most of the day, and they closed the gym unannounced for the entire duration of my stay, and I'm a big gym guy. So no shockers but I expected way better for the price (more than $200 a night plus fees) and had I known any of the above I would've gone somewhere else.

ETA: I'm not a big hotel complainer (as you can see I'm unfamiliar with the process) but I feel this is warranted.
Does the oilam think 15k SPG points is good compensation for this^? Or should I push for more/some sort of refund as well.
ETA: the manager wrote back to me claiming that the gym was closed for only one day of my stay, yet I have a picture of the closure sign clearly stating it will be closed for 3 days, until after I leave. I could use that to my advantage in pressing back. Any advice? Is it best to leave a good settlement alone?
Title: Re: Hotel Compensation Master Thread
Post by: clear thinker on August 19, 2015, 09:37:08 AM
Doesn't seem like you should have definitely got an upgrade.
I know that.
The story went that I reached out to the hotel manager via email 3-4 weeks before my reservation, and asked for an upgrade. I was told that he notaded my reservation and I should call in his office a few days before check in.
When calling in before check in I was told he's not available to talk to and that they don't see any notes on my account and the hotel is full so I won't get an upgrade. So I emailed and told him what happened, so he says he feels bad he wants to make it up for me and he will next time. and for now he'll take care of parking charges.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 20, 2015, 12:19:18 AM
Any idea how long it takes a hotel to put Starpoints into your account? The manager told me he deposited 15k into my account (over a complaint) but they're not there. Does it take some time?
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on August 20, 2015, 12:20:58 AM
Any idea how long it takes a hotel to put Starpoints into your account? The manager told me he deposited 15k into my account (over a complaint) but they're not there. Does it take some time?
It could take time
Title: Re: Hotel Compensation Master Thread
Post by: coralsnake on August 20, 2015, 12:26:09 AM
Any idea how long it takes a hotel to put Starpoints into your account? The manager told me he deposited 15k into my account (over a complaint) but they're not there. Does it take some time?
A few days. If it's not there in a week is complain and ask for more ;)
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 20, 2015, 12:28:19 AM
A few days. If it's not there in a week is complain and ask for more ;)
LOL good idea.
Title: Re: Hotel Compensation Master Thread
Post by: Miracle on August 23, 2015, 02:16:12 PM
When I got to the hotel, I went to take a shower. First, there were fruit flies in the bathroom. In addition, I found blond long hair in the bathtub. It was so disgusting! I had to actually clean the bathtub with soap/water and wipe it with a towel. Then the shower handle was extremely hard to turn on, it felt like it was going to break off if I pulled any harder. I packed up my things and spoke to the manager. I told him I wanted to be transferred to another room because of the flies and dirty bathtub. When he gave me a new room, the linen were stained with blood. Both the pillow covers and sheets. Plus, when house keeping came in to clean up the second day, she through all the used towels on the shower floor. I called housekeeping and asked them to change the sheets and replace the towels.  I stayed at the Hyatt for three days/two nights and it was very uncomfortable and un-hygienic. I've seen articles about how dirty hotel rooms were if brought under a UV lights, but all this uncleanliness was seen with the naked eye.

I emailed Hyatt and they gave me 20k. I feel this compensation wasn't so good, because 20k covers one nights' stay. I replied back telling them at the very least they should have refunded me 2 free nights, in addition to extra stays for the awful experience. 

What do you think I should do? Leave it at 20k or contact someone else?

thanks
Title: Re: Hotel Compensation Master Thread
Post by: clear thinker on August 23, 2015, 02:20:54 PM
When I got to the hotel, I went to take a shower. First, there were fruit flies in the bathroom. In addition, I found blond long hair in the bathtub. It was so disgusting! I had to actually clean the bathtub with soap/water and wipe it with a towel. Then the shower handle was extremely hard to turn on, it felt like it was going to break off if I pulled any harder. I packed up my things and spoke to the manager. I told him I wanted to be transferred to another room because of the flies and dirty bathtub. When he gave me a new room, the linen were stained with blood. Both the pillow covers and sheets. Plus, when house keeping came in to clean up the second day, she through all the used towels on the shower floor. I called housekeeping and asked them to change the sheets and replace the towels.  I stayed at the Hyatt for three days/two nights and it was very uncomfortable and un-hygienic. I've seen articles about how dirty hotel rooms were if brought under a UV lights, but all this uncleanliness was seen with the naked eye.

I emailed Hyatt and they gave me 20k. I feel this compensation wasn't so good, because 20k covers one nights' stay. I replied back telling them at the very least they should have refunded me 2 free nights, in addition to extra stays for the awful experience. 

What do you think I should do? Leave it at 20k or contact someone else?

thanks
Curiosity: location?
Hyatt gave me last time I complained 50% which seems consistent with yours.
Title: Re: Hotel Compensation Master Thread
Post by: Miracle on August 23, 2015, 02:24:51 PM
Curiosity: location?
Hyatt gave me last time I complained 50% which seems consistent with yours.
Grand Hyatt NYC
Title: Re: Hotel Compensation Master Thread
Post by: Jacobos on August 25, 2015, 11:20:16 AM
Stayed at a 5 star hotel for two nights the second night the TV broke and had a technician come and go in my room for like a half hour then couldn't fix it we had to change rooms do u think that calls for some type of compensation and if yes how do I go about it?
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on August 25, 2015, 11:21:15 AM
Stayed at a 5 star hotel for two nights the second night the TV broke and had a technician come and go in my room for like a half hour then couldn't fix it we had to change rooms do u think that calls for some type of compensation and if yes how do I go about it?
You can try reaching out to the hotel or corporate office.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 25, 2015, 11:25:22 AM
Stayed at a 5 star hotel for two nights the second night the TV broke and had a technician come and go in my room for like a half hour then couldn't fix it we had to change rooms do u think that calls for some type of compensation and if yes how do I go about it?
Email the manager.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on August 25, 2015, 11:32:41 AM
Any idea how long it takes a hotel to put Starpoints into your account? The manager told me he deposited 15k into my account (over a complaint) but they're not there. Does it take some time?
The department that does it I is back logged a few weeks now, should be about a 2-3 week wait time.
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 25, 2015, 12:02:25 PM
The department that does it I is back logged a few weeks now, should be about a 2-3 week wait time.
Mine got deposited like a day or 2 after I posted that. I guess people rush things for me. :)
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on August 25, 2015, 01:07:05 PM
Mine got deposited like a day or 2 after I posted that. I guess people rush things for me. :)
Or more likely the manager I was dealing with lied >:(
Title: Re: Hotel Compensation Master Thread
Post by: Aj3042 on August 25, 2015, 01:22:01 PM
Or more likely the manager I was dealing with lied >:(
Yep that makes more sense.
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on August 25, 2015, 01:57:08 PM
Yep that makes more sense.
It isn't his first lie to me.
Title: Re: Hotel Compensation Master Thread
Post by: keepsmiling123 on August 27, 2015, 06:38:59 PM
Hotel: Westin Maui
Complaint: Unpleasant smell
Compensation 6K SPG

Hotel: Sheraton Kona
Complaint: grimy shower chair, sewage smell, hospitality room wasn't cleaned prior to use
Compensation: 10K SPG
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on September 08, 2015, 01:50:00 PM
How long does Hilton honors usually take to respond to a complaint ? They emailed me that they received my complaint, and will contact hotel etc. to work on it, but no response for 3 weeks already.
Title: Re: Hotel Compensation Master Thread
Post by: Marco Polo on September 08, 2015, 01:52:14 PM
How long does Hilton honors usually take to respond to a complaint ? They emailed me that they received my complaint, and will contact hotel etc. to work on it, but no response for 3 weeks already.
Possible you missed the email? Usually a week or so.
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on September 08, 2015, 04:29:29 PM
Hotel: Marriott residence inn booked via hotels.com
Incident: scheduled water outage from 12 am to 4 am. Also, the ac settings were locked and maintenance had already gone home for the night
Compensation: hotels.com refunded my entire 2 night stay
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on September 10, 2015, 10:26:22 AM

How long does Hilton honors usually take to respond to a complaint ? They emailed me that they received my complaint, and will contact hotel etc. to work on it, but no response for 3 weeks already.
Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.
Title: Re: Hotel Compensation Master Thread
Post by: keepsmiling123 on September 10, 2015, 04:39:32 PM
Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.

Wat was the complaint?
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on September 10, 2015, 05:22:36 PM
Update: I finally got a response, and the wait was well worth it. I got 1 free night certificate, at any Waldorf Astoria property.
Wow nice!
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on October 13, 2015, 12:08:20 PM
When it comes to SPG hotels is it better to complain to the manager of the hotel or to SPG itself? Which one is more generous?
i complained to spg. then they contacted the manager of the hotel and got a nice compensation from him :)
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on October 13, 2015, 03:39:26 PM
i complained to spg. then they contacted the manager of the hotel and got a nice compensation from him :)
What happened?
Title: Re: Hotel Compensation Master Thread
Post by: justintime on December 22, 2015, 04:18:34 PM
W Hotel Ft. Lauderdale. found  crumbs in our bed when we arrieved and TV didnt work properly. Starwwod gave me 4K points. Any way to try to get more than that? Going to hotel manager directly?
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on December 22, 2015, 04:22:32 PM
W Hotel Ft. Lauderdale. found  crumbs in our bed when we arrieved and TV didnt work properly. Starwwod gave me 4K points. Any way to try to get more than that? Going to hotel manager directly?
Not once you accepted their offer.
Title: Re: Hotel Compensation Master Thread
Post by: justintime on December 22, 2015, 08:03:35 PM
Not once you accepted their offer.
I was able to get another 2k form their social media center by tweeting to them about this. total of 6k = not too bad.
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on December 23, 2015, 01:11:01 PM
Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.
Title: Re: Hotel Compensation Master Thread
Post by: Yisroel klein on December 23, 2015, 04:19:45 PM
hotel:sheraton on the falls
year:2015
status:none
incident:ac wasnt working
compensation: 21k spg for total spent was only 11k
Title: Re: Hotel Compensation Master Thread
Post by: yelped on December 23, 2015, 05:18:18 PM
Nice
Title: Re: Hotel Compensation Master Thread
Post by: justintime on December 23, 2015, 06:24:56 PM
hotel:sheraton on the falls
year:2015
status:none
incident:ac wasnt working
compensation: 21k spg for total spent was only 11k
nice. did you get to switch rooms also?
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on December 23, 2015, 09:06:25 PM

Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.
Got additional 15k for a pricing error on the Hilton website for my reservation.
Title: Re: Hotel Compensation Master Thread
Post by: Yisroel klein on December 24, 2015, 03:04:44 PM
nice. did you get to switch rooms also?
no that was the problem hotel was totally booked
Title: Re: Hotel Compensation Master Thread
Post by: macbook on December 25, 2015, 07:50:26 AM
Hotel: Waldorf Astoria Jerusalem
Year of incident: 2015
Status at time of incident: res. was from DIA acc
Incident: lighting issue, maintenance was in my room from 12:30AM till 1:15AM
Compensation: Be My Guest  certificate for any Waldorf
                       
note got that from calling Waldorf intl. hotel was dragging out the process
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on December 25, 2015, 07:57:40 AM
Hotel: Sheraton Atlantic City- 2 rooms
Year of incident: 2015
Status at time of incident: platinum
Incident: club lounge closed with no warning from the hotel when booking
I filled out the survey and no one got back to me 2 weeks later I called SPG platinum and they said someone would get back to me. 30 min later I got a call from the hotel and they offered me 1k spg points. I told her that was not enough especially since I had 2 rooms and she said shell get back to me. Still haven't heard back. will update
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on December 25, 2015, 08:59:21 AM



Compensation: Be My Guest  certificate for any Waldorf
                       

Nice!
Title: Re: Hotel Compensation Master Thread
Post by: macbook on December 26, 2015, 11:33:33 AM
Nice!
Yup have any idea how much their worth?
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on December 26, 2015, 11:44:49 AM
Yup have any idea how much their worth?
Dunno. But I'll take it for $150
Title: Re: Hotel Compensation Master Thread
Post by: Miracle on December 26, 2015, 11:56:06 AM
Yup have any idea how much their worth?
I think at least $400 per night using cash, so if you find someone who's going to the WA anyways and paying for it, you might be able to get $300
Title: Re: Hotel Compensation Master Thread
Post by: macbook on December 26, 2015, 12:02:14 PM
Dunno. But I'll take it for $150
Not looking to sell,there's plenty of of waldorfs to redeem at.
Just curious how much they go for
Title: Re: Hotel Compensation Master Thread
Post by: Theodorel on December 26, 2015, 03:50:48 PM
How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"???
Title: Re: Hotel Compensation Master Thread
Post by: macbook on December 26, 2015, 04:03:16 PM
How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"???
welcome to israel!
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on December 27, 2015, 10:12:39 AM

Hilton doubletree reservation booked with Gold account. Broken wifi service. 10k Hilton points.
The hotel manager gave me an additional 10k points. I never emailed the hotel directly, only Hilton itself. I guess Hilton worldwide forwarded them my email, but I ain't complaining.
Title: Re: Hotel Compensation Master Thread
Post by: macbook on December 27, 2015, 03:40:05 PM
How much compensation should one expect for the Waldorf Astoria Jerusalem not having any options on their room service menu besides one scoop of chocolate ice cream (at 11:30pm) when they offer a full 20-30 choice "menu"???
was there on a motzei  shabbos and they were out of fish which is a big part of their menu,they were also out of all their deserts 
ordered a salad without tomatoes, the entire thing came full of tomatoes.
bottom line it might be a Waldorf but your still in israel
Title: Re: Hotel Compensation Master Thread
Post by: MC on December 30, 2015, 02:19:40 PM
If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?
Title: Re: Hotel Compensation Master Thread
Post by: Jm1248 on January 06, 2016, 02:46:07 PM
If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?
No
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on January 06, 2016, 02:49:29 PM
If I request compensation for an SPG booking made out of someone else's account (I was added as an additional guest), do I put that account at any risk?
Why would asking for a compensation put the account at risk??? ???
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on January 06, 2016, 02:50:49 PM
Why would asking for a compensation put the account at risk??? ???
the Account holder wasnt there. had booked for someone else
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on January 06, 2016, 02:52:18 PM
the Account holder wasnt there. had booked for someone else
What's the difference if the acct holder was there or not?
You're trying to get compensation from the hotel or from starwood?
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on January 06, 2016, 02:56:46 PM
What's the difference if the acct holder was there or not?
Quote
SPG Awards are typically non-transferable
Title: Re: Hotel Compensation Master Thread
Post by: DP7 on January 07, 2016, 05:35:09 PM
What's the best email address for complaining about an SPG stay?
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on February 10, 2016, 02:24:13 PM
What's the best email address for complaining about an SPG stay?
Why don't you call? They were very nice about it when I called.
Title: Re: Hotel Compensation Master Thread
Post by: DP7 on February 10, 2016, 02:25:05 PM

Why don't you call? They were very nice about it when I called.

And what did they give you as compensation.
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on February 10, 2016, 02:30:10 PM
And what did they give you as compensation.
They didn't give me anything. They forwarded my complaint to the hotel, and the hotel gave me a nice compensation.
Title: Re: Hotel Compensation Master Thread
Post by: DP7 on February 10, 2016, 02:40:46 PM

They didn't give me anything. They forwarded my complaint to the hotel, and the hotel gave me a nice compensation.

What did the hotel give? What was the complaint?
Title: Re: Hotel Compensation Master Thread
Post by: CS91 on February 10, 2016, 03:24:52 PM
Hotel: Westin Grand Cayman
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Patio door lock broken and maintenance never showed up, had to call several times for fresh towels, bath/shower faucet was broken so both were on at the same time.
Compensation: Called SPG after checkout and was offered 10,000 SPG points
Title: Re: Hotel Compensation Master Thread
Post by: efflpetzel on February 11, 2016, 10:34:49 AM
Hotel: Westin Grand Cayman
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Patio door lock broken and maintenance never showed up, had to call several times for fresh towels, bath/shower faucet was broken so both were on at the same time.
Compensation: Called SPG after checkout and was offered 10,000 SPG points
Push back, I got 12k from them
Title: Re: Hotel Compensation Master Thread
Post by: CS91 on February 11, 2016, 10:51:27 AM
Push back, I got 12k from them
Eh. Not gonna drive myself crazy for another 2k. And besides, this was about a month ago, so feel like if I call back and bring this problem up now, it's a bit too late. I still had a great time so I'm fine with the 10k.
Title: Re: Hotel Compensation Master Thread
Post by: AROCKS1 on February 25, 2016, 12:36:07 AM
What's the best email address for complaining about an SPG stay?

Anybody know the answer to this question?
Title: Re: Hotel Compensation Master Thread
Post by: CS91 on February 26, 2016, 01:03:19 AM
Hotel: Sheraton CLE
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: Really bad internet in room.
Compensation: Called SPG after checkout and received 2,000 SPG points.
Title: Re: Hotel Compensation Master Thread
Post by: Luvtotravel on February 27, 2016, 08:40:19 PM
what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on February 28, 2016, 12:08:01 AM
what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?
Send them an email, and you'll find out.
Title: Re: Hotel Compensation Master Thread
Post by: AROCKS1 on March 01, 2016, 02:55:30 AM
Hotel: Four points miami beach (rly nothing to do with hotel, completley SPG)
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: 3 reps sent me around in circles for 2 weeks regarding how to deal with a complicated category change request.
Compensation: 12,000 points + suite upgrade for duration of my stay :)
Title: Re: Hotel Compensation Master Thread
Post by: yelped on March 01, 2016, 10:33:37 AM
Hotel: Four points miami beach (rly nothing to do with hotel, completley SPG)
Year of incident: 2016
Status at time of incident: Preferred Guest
Incident: 3 reps sent me around in circles for 2 weeks regarding how to deal with a complicated category change request.
Compensation: 12,000 points + suite upgrade for duration of my stay :)
Cool.
Title: Re: Hotel Compensation Master Thread
Post by: samuel.ktz on March 06, 2016, 11:29:11 PM
Hotel: W fort Lauderdale
Year of incident: 2014
Status: SPG gold
Incident: hotel checked us out at 11 am even though we asked for late check-out. I was at the pool at the time, so I had to have security escort me to me room to show him my ID, as my key card stopped working. Also, someone(maid?) walked into the room while my wife was inside.
Comp: called the hotel and spoke with a manager who proactively offered to refund all my points, give me a free night certificate, or a chance to come back to the hotel "as a VIP".
Took the points
Title: Re: Hotel Compensation Master Thread
Post by: samuel.ktz on March 06, 2016, 11:29:46 PM
Sorry, 2016
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on March 07, 2016, 01:17:06 AM
Sorry, 2016
You can edit your post
Title: Re: Hotel Compensation Master Thread
Post by: Luvtotravel on March 07, 2016, 11:48:48 AM
Hotel: W fort Lauderdale
Year of incident: 2014
Status: SPG gold
Incident: hotel checked us out at 11 am even though we asked for late check-out. I was at the pool at the time, so I had to have security escort me to me room to show him my ID, as my key card stopped working. Also, someone(maid?) walked into the room while my wife was inside.
Comp: called the hotel and spoke with a manager who proactively offered to refund all my points, give me a free night certificate, or a chance to come back to the hotel "as a VIP".
Took the points
nice!
Title: Re: Hotel Compensation Master Thread
Post by: Luvtotravel on March 07, 2016, 11:49:29 AM
Send them an email, and you'll find out.
sent email to hyatt last sunday and still havent gotten a reply
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on March 08, 2016, 02:35:04 PM
sent email to hyatt last sunday and still havent gotten a reply
Try calling
Title: Re: Hotel Compensation Master Thread
Post by: Luvtotravel on March 08, 2016, 08:32:18 PM
Try calling
i did. they said wait for email.
Title: Re: Hotel Compensation Master Thread
Post by: Luvtotravel on March 11, 2016, 03:23:30 PM
what can i expect to get as a hyatt platinum member in a standard hyatt with pool closed for repairs and high noise level in bathroom coming in from ducts?
after sending three emails and phoning twice i got points from one night refunded
Title: Re: Hotel Compensation Master Thread
Post by: Elikip on March 15, 2016, 11:03:23 PM
Riviera Palm Springs (starwood portfolio)
Grievance: hotel confirmed in advance they would allow kosher food to be stored  in the main fridge but refused upon arrival, on liability claims. Staff was not so much as pretending to be helpful.
About $200 worth of food spoiled.
Received $240 credited back plus some $5k starpoints after two communications.
Title: Re: Hotel Compensation Master Thread
Post by: benjie1305 on March 16, 2016, 07:38:28 AM

Riviera Palm Springs (starwood portfolio)
Grievance: hotel confirmed in advance they would allow kosher food to be stored  in the main fridge but refused upon arrival, on liability claims. Staff was not so much as pretending to be helpful.
About $200 worth of food spoiled.
Received $240 credited back plus some $5k starpoints after two communications.

And what did you end up doing for food?
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on March 17, 2016, 11:06:01 PM
would you complain if the actual hotel bill was .01 more than the original price on the reservation?
Title: Re: Hotel Compensation Master Thread
Post by: CS91 on March 17, 2016, 11:06:59 PM
would you complain if the actual hotel bill was .01 more than the original price on the reservation?
Seriously?
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on March 17, 2016, 11:26:36 PM
Seriously?

kind of sneaky on their part if they are doing it to everyone... i prob won't but was wondering what others think.
Title: Re: Hotel Compensation Master Thread
Post by: SPLP on March 18, 2016, 03:58:31 AM
kind of sneaky on their part if they are doing it to everyone... i prob won't but was wondering what others think.

why not small claims court-- lol!
Title: Re: Hotel Compensation Master Thread
Post by: benjie1305 on March 18, 2016, 06:36:49 AM

would you complain if the actual hotel bill was .01 more than the original price on the reservation?

#facepalm

Maybe there is a currency conversion? Or perhaps a true mistake of sorts?

But to assume that they are sneaky and simply adding on a cent to each persons bill? Please.
Title: Re: Hotel Compensation Master Thread
Post by: dealfinder85 on March 18, 2016, 11:26:19 AM
kind of sneaky on their part if they are doing it to everyone... i prob won't but was wondering what others think.
so theyll sneak a penny onto 10,000 ppls bills in order to make...$100?
ya that sounds like a real great plan
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on March 18, 2016, 12:57:47 PM
hyatt lax
customer service cut me off on the phone a whole bunch of times and was rued.
I asked for there manager and got 12k points
Title: Re: Hotel Compensation Master Thread
Post by: Elikip on March 19, 2016, 11:58:03 PM
And what did you end up doing for food?
Went on dry food, cans and whatever was available at Ralph's kosher aisle, though hardly anything was up to my standard of kosher
Title: Re: Hotel Compensation Master Thread
Post by: Sam Finkelstein on April 16, 2016, 01:38:59 PM
Waldorf Astoria Jerusalem

Added more requesting separate beds in reservation, but there was only one. We decided to just have them open the sofa instead, asking it to be done before 9 PM Friday night. Needless to say, when we returned at 9:15 nothing was done. It took about a half hour to get everything in order.
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on April 16, 2016, 02:02:07 PM
Waldorf Astoria Jerusalem

Added more requesting separate beds in reservation, but there was only one. We decided to just have them open the sofa instead, asking it to be done before 9 PM Friday night. Needless to say, when we returned at 9:15 nothing was done. It took about a half hour to get everything in order.
These compensation requests are getting out of hand.
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on April 16, 2016, 02:26:52 PM
These compensation requests are getting out of hand.

+1 .. Now having dried blood on my sheet and asking for it to be changed and they never did that is unacceptable and should be complained about.
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on April 26, 2016, 09:24:57 PM
+1 .. Now having dried blood on my sheet and asking for it to be changed and they never did that is unacceptable and should be complained about.

I had dried blood on my sheets in the hyatt in Hawaii
I stayed there for 3 nights on points and cash
I got 25k points back. $225 hyatt credit, free cabana rental, boxes of chocolate
and I had the staff making sure everything was good for me
Title: Re: Hotel Compensation Master Thread
Post by: LoLo on April 26, 2016, 09:48:06 PM
I had dried blood on my sheets in the hyatt in Hawaii
I stayed there for 3 nights on points and cash
I got 25k points back. $225 hyatt credit, free cabana rental, boxes of chocolate
and I had the staff making sure everything was good for me
So you received all this before your first night there?
Title: Re: Hotel Compensation Master Thread
Post by: Miracle on April 27, 2016, 01:40:42 AM
I had dried blood on my sheets in the hyatt in Hawaii
I stayed there for 3 nights on points and cash
I got 25k points back. $225 hyatt credit, free cabana rental, boxes of chocolate
and I had the staff making sure everything was good for me
that's pretty good. I had dry blood on my sheets and both pillows, plus hair in the shower, and flies in the bathroom. I got 20k, Hyatt NY.
Title: Re: Hotel Compensation Master Thread
Post by: srulky on May 12, 2016, 03:23:51 PM
stayed at sheraton four points in niagra on chol hamoed, booked at a higher rate because they said they had a "suite" available, turns out its just a large room. i always thought a suite needed to have partitioned off areas as if its a second room. worth the kvetch?
Title: Re: Hotel Compensation Master Thread
Post by: Sam Finkelstein on May 12, 2016, 08:32:50 PM
stayed at sheraton four points in niagra on chol hamoed, booked at a higher rate because they said they had a "suite" available, turns out its just a large room. i always thought a suite needed to have partitioned off areas as if its a second room. worth the kvetch?

Doesn't hurt to give it a shot.
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on May 12, 2016, 09:06:50 PM
stayed at sheraton four points in niagra on chol hamoed, booked at a higher rate because they said they had a "suite" available, turns out its just a large room. i always thought a suite needed to have partitioned off areas as if its a second room. worth the kvetch?
What's your complaint !?
Because you didn't bother to read the description of the room on the hotels website, therefore your upset that the room wasn't what you thought it was ?!
Comn man.....
Title: Re: Hotel Compensation Master Thread
Post by: Sam Finkelstein on May 12, 2016, 11:05:28 PM
What's your complaint !?
Because you didn't bother to read the description of the room on the hotels website, therefore your upset that the room wasn't what you thought it was ?!
Comn man.....

I disagree. You can reasonably not rely on hotel website photos and descriptions. I've had many rooms which were nothing like those described online (though sometimes for the better).
Title: Re: Hotel Compensation Master Thread
Post by: tzifanya54 on May 13, 2016, 12:20:22 AM
These compensation requests are getting out of hand.
+1
It will just make them get tougher and be more stingy for real issues.
Title: Re: Hotel Compensation Master Thread
Post by: srulky on May 13, 2016, 02:51:53 PM
+1
It will just make them get tougher and be more stingy for real issues.
Honestly i was very bothered by them calling this room a Junior Presidential Suite when in a regualr place it would be called a regular (or larger) room.  I am more concerned about them seeing a history of kvetching on my account and them getting annoyed. Last time I used SPG I had a legitimate complaint. Anyone have experience with multiple complaints?
Title: Re: Hotel Compensation Master Thread
Post by: Mordyk on May 16, 2016, 03:44:01 PM
My parents checked in to the st. regis bal harbor on my reservation and spg number. the hotel room has the full home automation system. last night every 20 minutes the lights went on. even after the engineer came he said its all fixed and once he left it started again every 20 minutes. how should i go about this? it was a cash reservation.
Title: Re: Hotel Compensation Master Thread
Post by: yochiek93 on May 16, 2016, 03:54:22 PM
Doesn't hurt to give it a shot.
It actually does hurt (the other real problems) as many people have already said
Title: Re: Hotel Compensation Master Thread
Post by: travel-ing on May 26, 2016, 08:29:16 AM
booked a club room in sheraton roma. the club was closed for construction and the a/c was not going to be turned on till june with the room reaching 75 degrees all hey managed to get me was an old fan.
gave back my 5500 points for the stay
Title: Re: Hotel Compensation Master Thread
Post by: Mordyk on May 31, 2016, 02:16:45 PM
My parents checked in to the st. regis bal harbor on my reservation and spg number. the hotel room has the full home automation system. last night every 20 minutes the lights went on. even after the engineer came he said its all fixed and once he left it started again every 20 minutes. how should i go about this? it was a cash reservation.
BUMP  spg not helping me in the matter. anyone have a special email address for higher ups in spg?
Title: Re: Hotel Compensation Master Thread
Post by: AROCKS1 on May 31, 2016, 02:46:56 PM
BUMP  spg not helping me in the matter. anyone have a special email address for higher ups in spg?

When I was having difficulty with comp I was initially sent in circles when trying to get a hold of a "higher authority", but after a few more HUCAs I eventually got a hold of a bonafied customer support supervisor who apologized for the minions (basic reps) failings, fillied an official complaint against those reps and the hotel, and gave me a few thousand points comp.
In short, I don't have a number for you, but I would just making a few calls and making sure you always ask for a supervisor.
Title: Re: Hotel Compensation Master Thread
Post by: coralsnake on June 01, 2016, 11:30:25 AM
BUMP  spg not helping me in the matter. anyone have a special email address for higher ups in spg?
Dod you first reach out to the hotel? What was there response?
Title: Re: Hotel Compensation Master Thread
Post by: knowitall on June 08, 2016, 07:05:58 PM
7k refunded from my stay at the Westin Southfield (Detroit)
The elevators were taking 5-15 minutes to show up consistently. It was a much bigger deal than it sounds. And yes all the businessman were pissed.
Title: Re: Hotel Compensation Master Thread
Post by: tired on June 17, 2016, 10:57:41 AM
was at Sheraton Detroit airport hotel last week and got bitten by bedbugs.
they refunded my 4000 points and will pay for my luggage and dry cleaning. (will reimburse my loss-but add nothing additional unless i visit the property again. maybe free nights food etc.)
refused my request for 100,000 points.
any input?
Title: Re: Hotel Compensation Master Thread
Post by: 3yummyboys on June 17, 2016, 12:37:12 PM
was at Sheraton Detroit airport hotel last week and got bitten by bedbugs.
they refunded my 4000 points and will pay for my luggage and dry cleaning. (will reimburse my loss-but add nothing additional unless i visit the property again. maybe free nights food etc.)
refused my request for 100,000 points.
any input?

Try some higher ups
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on June 17, 2016, 01:10:32 PM
100k is quite a request
Title: Re: Hotel Compensation Master Thread
Post by: 3yummyboys on June 17, 2016, 01:53:04 PM
100k is quite a request

Aim for the sky
Title: Re: Hotel Compensation Master Thread
Post by: stbaum on July 03, 2016, 07:08:46 PM
(Sorry so long)

Can anyone help me word a letter? I'm a new Hyatt member and booked a stay using points. Somehow my fridge got locked and I couldn't open it. I called the front desk and she said she'll try to unlock it remotely but if after a few minutes she's unsuccessful, she'll send someone up. 1/2 hour later I called again and was told someone is coming up right away. 20 minutes later I called again and was told the same thing. After an hour and 15 minutes I stormed down there and asked the front desk what was going on. I have never even heard of a fridge getting locked. Like why would there even be such a mechanism?! She said she's going to call while I'm there and have her colleague go up right away. I left and waited in my room. After another 1/2 hour a man came up and opened the fridge as if nothing was wrong. (I was checking it every 5 minutes to see if it was unlocked yet).
Before I came, I had emailed the gm to let him know it's my anniversary and I requested an upgrade if possible. He emailed me back saying he will make sure my stay is as pleasant as possible. Instead of an upgrade, we got a tray with some pastries, fruit, water, and a small bottle of wine. I also got a card from the gm with a personal note and his business card

My question- how can I write him an email and try and get back at least some of my points because of the fridge fiasco? Is this too much to ask? Am I just supposed to express my anger and hope for the best? Am I supposed to call Hyatt directly??
Title: Re: Hotel Compensation Master Thread
Post by: Agoldsc1 on July 04, 2016, 09:29:33 AM
I'm currently staying at the Hyatt in Newport, and last night I discovered a lot of ants in the corner of my room. That happened to be the corner where I had my six-month-old in her pack-and-play, so they were in there too, but BH not on my daughter. I immediately took a video and showed the front desk. The staff seemed to be genuinely disgusted, but said that they had full occupancy, and the best that they could do was send up housekeeping. A friendly maid did arrive right away and vacuum the affected area, but that woke up my wife and daughter, who we are sleep training. We eventually got her back to sleep after several minutes, but I woke up several times throughout the night to check on her, and I'm sure that today she will be off schedule and very difficult.

On the other hand, almost everything else in the hotel was very good and the staff was very helpful (one event went to a local supermarket and bought a bunch of kosher food since they don't offer kosher breakfast) so I don't want to be greedy.

I booked using P+C under a diamond account.

What's a fair compensation?

EDIT: received 32,500 points.
Title: Re: Hotel Compensation Master Thread
Post by: Dr Moose on July 04, 2016, 02:07:45 PM
Stayed at PH NYC using a free night. When I checked in, I was given a room that was already occupied.

Is it worth asking for compensation?
Title: Re: Hotel Compensation Master Thread
Post by: Jimgotkp on July 04, 2016, 02:38:46 PM
Stayed at PH NYC using a free night. When I checked in, I was given a room that was already occupied.

Is it worth asking for compensation?

I would. At a PH, especially the PH NYC where they charge an arm and a leg the service better be damn good. Checking a guest into an already occupied room at that type of hotel is unacceptable.
Title: Re: Hotel Compensation Master Thread
Post by: coralsnake on July 04, 2016, 02:40:42 PM
Stayed at PH NYC using a free night. When I checked in, I was given a room that was already occupied.

Is it worth asking for compensation?
Did you cuddle?
Title: Re: Hotel Compensation Master Thread
Post by: Dr Moose on July 04, 2016, 04:14:08 PM
Did you cuddle?
I didn't actually walk into the room. I saw the red light outside was on, and I thought I heard people inside, so I went back to reception to make sure they gave me the correct room
Title: Re: Hotel Compensation Master Thread
Post by: Emkay on July 04, 2016, 04:15:39 PM


refused my request for 100,000 points.

Lol.
Title: Re: Hotel Compensation Master Thread
Post by: sillypainter on July 17, 2016, 12:08:32 AM
Here is the story my friend had 2 weeks ago, if anybody can help me out.

Booked 2 flights in J.

1. TLV-ZRH. Paid cash
2. ZRH - NYC. Aeroplan miles

For 3 passengers, 2 adults and 1 baby.

Arrived at the airport on-time for the TLV-ZRH flight with LX. He said that he has 2 separate tickets and they should check him through to NYC. For whatever reason which I still don't know, they said that the baby ticket is not processed in the system correctly, so they have to call a supervisor, supervisor wasn't able to do anything, said that the TLV-ZRH flight is not the issue, it's the ZRH-NYC flight which is the issue, so my friend said ok, so let me up on the TLV-ZRH flight, I'll take care of the NYC flight later. No go. They did not let him board the flight. 

They eventually rerouted him through Germany 5 hours later, and he arrived home 24 hours after arriving to the airport. I think that this is called involuntary denied boarding because they agreed that his TLV-ZRH ticket was perfect.  What do you guys say? Should he fight it by EU law or Israeli law? Anybody with experience please chime in.
Title: Re: Hotel Compensation Master Thread
Post by: yakrot on July 17, 2016, 12:34:34 AM
Here is the story my friend had 2 weeks ago, if anybody can help me out.

Booked 2 flights in J.

1. TLV-ZRH. Paid cash
2. ZRH - NYC. Aeroplan miles

For 3 passengers, 2 adults and 1 baby.

Arrived at the airport on-time for the TLV-ZRH flight with LX. He said that he has 2 separate tickets and they should check him through to NYC. For whatever reason which I still don't know, they said that the baby ticket is not processed in the system correctly, so they have to call a supervisor, supervisor wasn't able to do anything, said that the TLV-ZRH flight is not the issue, it's the ZRH-NYC flight which is the issue, so my friend said ok, so let me up on the TLV-ZRH flight, I'll take care of the NYC flight later. No go. They did not let him board the flight. 

They eventually rerouted him through Germany 5 hours later, and he arrived home 24 hours after arriving to the airport. I think that this is called involuntary denied boarding because they agreed that his TLV-ZRH ticket was perfect.  What do you guys say? Should he fight it by EU law or Israeli law? Anybody with experience please chime in.
I believe you posted this in the wrong thread
Title: Re: Hotel Compensation Master Thread
Post by: sag95 on July 18, 2016, 08:12:53 PM
I stayed at the Park Hyatt NYC, and they gave me a deluxe room. When I got there, there was a room service meal left over from the person before. They switched me to a suite with a "view" of Central Park. Should I have asked for more? Should I still ask for more?
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on July 18, 2016, 11:13:39 PM
I stayed at the Park Hyatt NYC, and they gave me a deluxe room. When I got there, there was a room service meal left over from the person before. They switched me to a suite with a "view" of Central Park. Should I have asked for more? Should I still ask for more?
Didn't the hotel solve your problem by switching you to the suite ?!
Title: Re: Hotel Compensation Master Thread
Post by: sag95 on July 18, 2016, 11:44:57 PM
Didn't the hotel solve your problem by switching you to the suite ?!
Yes, they pretty much did (although it did cause a delay in my plans for the day). I was just wondering if the standard compensation for such a thing  from such a hotel is more than that.
Title: Re: Hotel Compensation Master Thread
Post by: jackofall on July 28, 2016, 05:00:45 PM
Not sure if this is the right thread.
Booked a SPG night with points. When I got to the hotel I was told that I had an additional res for $ as well and it was to late to cancel so I will be charged. I don't remember making that res.  So I called the corp # and they said there was a phone res on my account that I never canceled but they will ask the hotel to cancel the fee.
Bottom line the hotel doesn't want to cancel fee so I disputed the charge with AMEX saying that they have to prove I made that res, what are the chances they can pull up the phone call, if in fact there was one?

TIA

Open to other options as well if anyone has any good ideas.
Title: Re: Hotel Compensation Master Thread
Post by: lubaby on July 28, 2016, 05:46:49 PM
Not sure if this is the right thread.
Booked a SPG night with points. When I got to the hotel I was told that I had an additional res for $ as well and it was to late to cancel so I will be charged. I don't remember making that res.  So I called the corp # and they said there was a phone res on my account that I never canceled but they will ask the hotel to cancel the fee.
Bottom line the hotel doesn't want to cancel fee so I disputed the charge with AMEX saying that they have to prove I made that res, what are the chances they can pull up the phone call, if in fact there was one?

TIA

Open to other options as well if anyone has any good ideas.
Is there any record of that second booking in your email? Or in your SPG account history?

There's gotta be a digital paper trail..
Title: Re: Hotel Compensation Master Thread
Post by: jackofall on July 28, 2016, 05:52:52 PM
Is there any record of that second booking in your email? Or in your SPG account history?

There's gotta be a digital paper trail..
No email.
Title: Re: Hotel Compensation Master Thread
Post by: lubaby on July 28, 2016, 05:57:36 PM
No email.
Can you find out when the reservation was made? Also which email address is associated with the booking?

There's gotta be something there to trace. Anytime I've made a booking on the phone they sent me an email confirmation right away.

Additionally, ask SPG corporate to pull up the phone call (they certainly have records) and perhaps share that with you. "Hello, if it was my mistake I'd certainly pay the fee, but I have zero recollection of it. Hearing my voice on the phone could help jog my memory"..
Title: Re: Hotel Compensation Master Thread
Post by: jackofall on July 28, 2016, 06:22:54 PM
Can you find out when the reservation was made? Also which email address is associated with the booking?

There's gotta be something there to trace. Anytime I've made a booking on the phone they sent me an email confirmation right away.

Additionally, ask SPG corporate to pull up the phone call (they certainly have records) and perhaps share that with you. "Hello, if it was my mistake I'd certainly pay the fee, but I have zero recollection of it. Hearing my voice on the phone could help jog my memory"..
Why not let them find it through the dispute?
Title: Re: Hotel Compensation Master Thread
Post by: lubaby on July 28, 2016, 07:19:20 PM
Why not let them find it through the dispute?
Sounds boring.
Title: Re: Hotel Compensation Master Thread
Post by: jackofall on July 28, 2016, 08:44:24 PM
Sounds boring.
Might be. But I have $1,100 on the line....
Title: Re: Hotel Compensation Master Thread
Post by: jackofall on August 09, 2016, 06:51:36 PM
Might be. But I have $1,100 on the line....
Yay! Won the dispute so far! Praying...........
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 09, 2016, 06:57:04 PM
Sheraton Philadelphia center city: went to check in and couldn't bec they had a blackout. Ended up being moved to Sheraton Philadelphia downtown which does not have an outdoor pool and asked manager for compensation. He said the compensation was that we cancelled your reservation for free. I said I did not want to cancel but could not wait 7 hours to check in. No dice. I then complained via Twitter and within an hour the same manager emailed me offering me 5k spg. Oh the power of Twitter!
Title: Re: Hotel Compensation Master Thread
Post by: GettingReady on August 09, 2016, 07:22:26 PM
Sheraton Philadelphia center city: went to check in and couldn't bec they had a blackout. Ended up being moved to Sheraton Philadelphia downtown which does not have an outdoor pool and asked manager for compensation. He said the compensation was that we cancelled your reservation for free. I said I did not want to cancel but could not wait 7 hours to check in. No dice. I then complained via Twitter and within an hour the same manager emailed me offering me 5k spg. Oh the power of Twitter!

I had to use Twitter recently re: my husband being told he was matched to Diamond but never getting it. I tried for a a couple months via emails and phone calls. Now to figure Twitter out. I "think" I had to follow them but I never saw the post.
Title: Re: Hotel Compensation Master Thread
Post by: tanipollak on August 14, 2016, 03:31:23 PM
How do I get compensation of 40,000 points from crowne plaza in jerusalem? We got into the place and it was disgusting and dirty. Can't shower because it was clogged! They don't have "any" better rooms.

Do I argue with IHG or Crown Plaza?
Title: Re: Hotel Compensation Master Thread
Post by: Work-for-ur-muny on August 25, 2016, 12:12:41 AM
What do I do, or where do I send an email regarding compensation for my recent Hyatt stay? I came into a room and after finally unpacking and settling in I realized the AC was not working. After some checking by the receptionist they offered me a new room which was a whole relocation process mit di gantze mishpacha.
Title: Re: Hotel Compensation Master Thread
Post by: Hjay on August 25, 2016, 12:26:17 AM
How long does it take for 5,000 Hyatt points to post for comp? Base points posted already
Title: Re: Hotel Compensation Master Thread
Post by: Agoldsc1 on September 02, 2016, 10:17:12 AM
 I made a reservation at the PH NYC for my brother on his wedding night, and I had a friend check in so that my brother would have the key available and not need to wait in line to check in after the wedding.  When my brother got to the room, the key was not working, and a few other times during the stay the key  became deactivated and it required a replacement.

 Normally, a faulty key  wouldn't be an issue for me, but the fact that it happened multiple times, at such a prestigious property, on such a special night, is especially bad.  What would be fair compensation?
Title: Re: Hotel Compensation Master Thread
Post by: shaulyaakov on September 05, 2016, 09:25:10 PM
Hyatt Regency Baltimore. Heard loud music from wedding in hotel (even thoguh I asked for top floor for quiet). Moved rooms, got 2 breakfast certs, and 15k Hyatt points (they said they couldn't refund me since I was on Priceline reservation). Way more than I expected. They were extremely good about it.
Title: Re: Hotel Compensation Master Thread
Post by: GettingReady on September 06, 2016, 06:01:52 AM
Marriott Renaissance OKC: old mattress, sagged in middle. Was there 3 days, unable to change rooms due to being full. Took off breakfast buffet x 2 days, movie, room incidentals at checkout when I mentioned it (again).
Title: Re: Hotel Compensation Master Thread
Post by: Agoldsc1 on September 06, 2016, 01:31:53 PM
I made a reservation at the PH NYC for my brother on his wedding night, and I had a friend check in so that my brother would have the key available and not need to wait in line to check in after the wedding.  When my brother got to the room, the key was not working, and a few other times during the stay the key  became deactivated and it required a replacement.

 Normally, a faulty key  wouldn't be an issue for me, but the fact that it happened multiple times, at such a prestigious property, on such a special night, is especially bad.  What would be fair compensation?

Received 15,000 points.
Title: Re: Hotel Compensation Master Thread
Post by: TorontoGuy on November 16, 2016, 06:51:49 PM
I booked the Four Points by Sheraton in Chicago on Priceline. I got locked in the bathroom due to a "old handle." Luckily I  had a friend in the hotel who is a locksmith. I called him and told him to wait outside my room. I called the front desk and told them to send someone up to open the door.
Any ideas of how I should approach this, to get compensation?
(I don't have an SPG account)
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on November 16, 2016, 07:10:52 PM
I booked the Four Points by Sheraton in Chicago on Priceline. I got locked in the bathroom due to a "old handle." Luckily I  had a friend in the hotel who is a locksmith. I called him and told him to wait outside my room. I called the front desk and told them to send someone up to open the door.
Any ideas of how I should approach this, to get compensation?
(I don't have an SPG account)
fist step: get an spg account.

(You do not belong on ddf if you don't have an spg account  ;D )
Title: Re: Hotel Compensation Master Thread
Post by: TorontoGuy on November 16, 2016, 08:12:07 PM
fist step: get an spg account.

(You do not belong on ddf if you don't have an spg account  ;D )
I agree.
Get an SPG account, then what?
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on November 16, 2016, 08:16:17 PM
I agree.
Get an SPG account, then what?
call spg and tell them what happened and they should give you spg points.
Title: Re: Hotel Compensation Master Thread
Post by: TorontoGuy on November 16, 2016, 08:17:00 PM
Can I call Priceline too?
Title: Re: Hotel Compensation Master Thread
Post by: rileywiles23 on November 16, 2016, 10:27:10 PM
Can I call Priceline too?
Lol.
Title: Re: Hotel Compensation Master Thread
Post by: TorontoGuy on November 16, 2016, 10:36:50 PM
Lol.
Not sure what's so funny?
Title: Re: Hotel Compensation Master Thread
Post by: mmgfarb on November 16, 2016, 11:08:36 PM
Not sure what's so funny?
He was laughing at the fact that you thought you would get anything out of priceline.
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on November 16, 2016, 11:31:15 PM
Not sure what's so funny?
why should Priceline be responsible for you getting kicked in the bathroom. All they did was book the hotel for you.
Title: Re: Hotel Compensation Master Thread
Post by: TorontoGuy on November 17, 2016, 09:04:32 AM
I booked the Four Points by Sheraton in Chicago on Priceline. I got locked in the bathroom due to a "old handle." Luckily I  had a friend in the hotel who is a locksmith. I called him and told him to wait outside my room. I called the front desk and told them to send someone up to open the door.
Any ideas of how I should approach this, to get compensation?
(I don't have an SPG account)
I now got an SPG account. What should I do now?
Title: Re: Hotel Compensation Master Thread
Post by: shulem92 on November 17, 2016, 10:33:10 AM
I now got an SPG account. What should I do now?
Call Spg with your reservation number, and tell them the whole story, and see how many points they offer
Title: Re: Hotel Compensation Master Thread
Post by: plainbachur on November 22, 2016, 01:11:19 PM
PH NYC hot water was broken whats best way to get something from hotel or hyatt?
Title: Re: Hotel Compensation Master Thread
Post by: sedge on December 31, 2016, 03:07:46 PM
At GHK. We purchased  $50 of groceries and put it in the room fridge. Fridge took a dive. Groceries spoiled. Received  $100 resort credit. Didn't even have to ask. All I asked for was a working fridge.
Title: Re: Hotel Compensation Master Thread
Post by: asks on March 01, 2017, 01:04:23 PM
What's typical response time from Hilton from an online complaint submission?
Title: Re: Hotel Compensation Master Thread
Post by: moe8555 on July 17, 2017, 04:32:15 AM
I helped a friend book a "superior suite" for 3 adults with breakfast at the Isrotel Royal Beach Eilat through Kaligo.  The price was suspiciously low, far lower than any other site.  To make a long story short, he got to the hotel and they had no reservation on him.  It turns out Kaligo made a mistake when listing it on the site and listed it as Royal Beach whereas it was supposed to be for the Royal Garden.

Ultimately they did admit them to Royal Beach, but my friend is still upset because he was expecting a suite, but was only given a "Royal Room" (2 categories above standard room, but not given lounge access).  The hotel did offer free use of the spa and access to the VIP dining room for breakfast.

Kaligo is offering $200 compensation (original booking cost $1100).  We tried and tried to get any of the following to no avail: upgrade to suite as per the booking, free dinner, free use of the lounge -- but the hotel would not budge.  $200 seems a bit low considering the time spent sorting it out (during which my friend was without a room after having driven 4 hours to Eilat) and the horrible experience all around.  Anyone have experience with compensation from Kaligo?
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on August 17, 2017, 10:05:33 PM
Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 17, 2017, 10:10:46 PM
Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?
yes call SPG
Title: Re: Hotel Compensation Master Thread
Post by: Yammer on August 17, 2017, 10:12:32 PM
Is there any way to get compensation from SPG straight if the hotel itself is offering unsatisfactory compensation?
I always call the hotel chain 800 #. They're always willing​ to compensate more.
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on August 17, 2017, 10:14:27 PM
yes call SPG
Called. They claim that I need the hotel to offer more. Though they did reach out to the hotel again to apply pressure. I'm just wondering if I should escalate it in SPG corporate...
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on August 17, 2017, 10:16:39 PM
I always call the hotel chain 800 #. They're always willing​ to compensate more.
Do you mean I should call St Regis instead of SPG or hotel itself?
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 17, 2017, 10:20:18 PM
I always call the hotel chain 800 #. They're always willing​ to compensate more.
hoe many bad experiences do you have??
Title: Re: Hotel Compensation Master Thread
Post by: av83 on August 20, 2017, 01:42:31 AM
I stayed at a 3 star ihg  hotel resort for 2 nights was quite expensive 325.00 per night  i requested early check in since i was on the road since 4 am.on afternoon of arrival date  i called the hotel they apologized and said they can not accomodate the early check in. i arrived at the check in counter at 4:00 (check in time) they said no rooms ready they took my cell num and called me at 5:00 that a room is ready. is this a valid complaint? what should i ask as compensation?ty
Title: Re: Hotel Compensation Master Thread
Post by: EJB on August 20, 2017, 10:10:49 AM
I stayed at a 3 star ihg  hotel resort for 2 nights was quite expensive 325.00 per night  i requested early check in since i was on the road since 4 am.on afternoon of arrival date  i called the hotel they apologized and said they can not accomodate the early check in. i arrived at the check in counter at 4:00 (check in time) they said no rooms ready they took my cell num and called me at 5:00 that a room is ready. is this a valid complaint? what should i ask as compensation?ty

Yes but don't expect much
Title: Re: Hotel Compensation Master Thread
Post by: Yammer on August 20, 2017, 10:15:32 AM
hoe many bad experiences do you have??
I've had my fair share
Title: Re: Hotel Compensation Master Thread
Post by: av83 on August 20, 2017, 11:16:05 AM
Yes but don't expect much
Title: Re: Hotel Compensation Master Thread
Post by: av83 on August 20, 2017, 11:16:50 AM

what should i ask for?
Title: Re: Hotel Compensation Master Thread
Post by: EJB on August 20, 2017, 12:10:25 PM
what should i ask for?
I'd ask for 25k or 100$. But up to you
Title: Re: Hotel Compensation Master Thread
Post by: chucksterace on August 20, 2017, 12:47:05 PM
Had a four night stay at the Waldorf Astoria Jerusalem.
2 nights cash rate, 2 night points/certs.

Had housekeeping walk in twice when the do-not-disturb light was on.
Had a flickering light that had engineering come for an hour.

Compensation.
They originally offered 40,000 Hilton Points, but after one more email they offered a Be My Guest Cert.
Title: Re: Hotel Compensation Master Thread
Post by: 12HRS on August 23, 2017, 08:07:27 AM
Had a four night stay at the Waldorf Astoria Jerusalem.
2 nights cash rate, 2 night points/certs.

Had housekeeping walk in twice when the do-not-disturb light was on.
Had a flickering light that had engineering come for an hour.

Compensation.
They originally offered 40,000 Hilton Points, but after one more email they offered a Be My Guest Cert.

There right now. My flickering light helps me wake up for neitz at the kotel...
Title: Re: Hotel Compensation Master Thread
Post by: smart man on August 23, 2017, 06:51:37 PM
If you had a bad experience at a hotel and don't have the time or patience to complain let me get you the right compensation you deserve. Pm me for details.
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on August 24, 2017, 10:00:42 PM
For a days inn issue you call Wyndham?
Title: Re: Hotel Compensation Master Thread
Post by: Yammer on August 24, 2017, 10:07:32 PM
For a days inn issue you call Wyndham?
Yes
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 24, 2017, 10:57:47 PM
If you had a bad experience at a hotel and don't have the time or patience to complain let me get you the right compensation you deserve. Pm me for details.
people here live to complain you might want to take your business elsewhere
Title: Re: Hotel Compensation Master Thread
Post by: yelped on August 24, 2017, 11:57:34 PM
people here live to complain you might want to take your business elsewhere
I nominate this for the great DDF one liners thread. :)
Title: Re: Hotel Compensation Master Thread
Post by: Yammer on August 24, 2017, 11:58:07 PM
I nominate this for the great DDF one liners thread. :)
Lol
Title: Re: Hotel Compensation Master Thread
Post by: smart man on August 25, 2017, 04:26:16 AM
people here live to complain you might want to take your business elsewhere
Well you may be surprised to learn that a few ddfer's did show an interest to it. I guess they like good results better than complaining  :)
Title: Re: Hotel Compensation Master Thread
Post by: justintime on August 30, 2017, 01:50:22 PM
The fridge in our Marriott (Fairfield Inn & Suites) Suite was unplugged for some reason and the food we placed in it had to be thrown out. I do not think I am expected to pull the fridge out of its assigned cabinet below the counter to check if it was on. Who do I contact and how much should I ask for compensation? Thanks
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 30, 2017, 01:51:46 PM
The fridge in our Marriott (Fairfield Inn & Suites) Suite was unplugged for some reason and the food we placed in it had to be thrown out. I do not think I am expected to pull the fridge out of its assigned cabinet below the counter to check if it was on. Who do I contact and how much should I ask for compensation? Thanks
you can usually feel the fridge to see if it is working. And you should do that always so you dont lose your food.
Title: Re: Hotel Compensation Master Thread
Post by: Work-for-ur-muny on August 30, 2017, 01:56:24 PM
you can usually feel the fridge to see if it is working. And you should do that always so you dont lose your food.
That's an excellent tip. I doubt, though, that Marriot has it in their T&Cs...
Title: Re: Hotel Compensation Master Thread
Post by: justintime on August 30, 2017, 01:59:47 PM
you can usually feel the fridge to see if it is working. And you should do that always so you dont lose your food.
Ive been to dozens of hotels and never once did the the room have a fridge which was left unplugged. If it comes with a fridge, it is expected to be running
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on August 30, 2017, 02:06:19 PM
Ive been to dozens of hotels and never once did the the room have a fridge which was left unplugged. If it comes with a fridge, it is expected to be running
Im telling you this for yourself. It is not hard to check if it is running if you really care about your food. I was actually in a hotel this past weekend and the fridge was on but it was on low. Luckily I realized after 2-3 hours and had engineering come fix it. (The thermostat was not visible so I couldnt do it myself.

You might get compensation, you might not but that is not my point.

 
Title: Re: Hotel Compensation Master Thread
Post by: justintime on August 30, 2017, 02:09:33 PM
Im telling you this for yourself. It is not hard to check if it is running if you really care about your food. I was actually in a hotel this past weekend and the fridge was on but it was on low. Luckily I realized after 2-3 hours and had engineering come fix it. (The thermostat was not visible so I couldnt do it myself.

You might get compensation, you might not but that is not my point.
Thanks, I will in the future of course
Title: Re: Hotel Compensation Master Thread
Post by: Work-for-ur-muny on August 30, 2017, 02:35:06 PM
Thanks, I will in the future of course
It's the bad experiences that set us straight in life.
Title: Re: Hotel Compensation Master Thread
Post by: smart man on August 30, 2017, 02:35:36 PM
The fridge in our Marriott (Fairfield Inn & Suites) Suite was unplugged for some reason and the food we placed in it had to be thrown out. I do not think I am expected to pull the fridge out of its assigned cabinet below the counter to check if it was on. Who do I contact?
Contact Marriott.

how much should I ask for compensation? Thanks
Which location?
Title: Re: Hotel Compensation Master Thread
Post by: yochai on October 17, 2017, 06:10:53 PM
My sister just stayed at best western premier in Montenegro. There was no hot water in the whole hotel! They didn't charge anyone for the stay. Can she still get any compensation from costumer service if she didn't pay anything?
Title: Re: Hotel Compensation Master Thread
Post by: ludmila on October 17, 2017, 07:38:01 PM
My sister just stayed at best western premier in Montenegro. There was no hot water in the whole hotel! They didn't charge anyone for the stay. Can she still get any compensation from costumer service if she didn't pay anything?
Try, but I doubt it .
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on May 30, 2018, 08:38:52 PM
Bumping this thread.
Who can I complain to about a bad stay at the Grand Beach Miami, besides for hotel managers? Are there any corporate offices?
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on May 30, 2018, 08:41:27 PM
Bumping this thread.
Who can I complain to about a bad stay at the Grand Beach Miami, besides for hotel managers? Are there any corporate offices?
your credit card company
Title: Re: Hotel Compensation Master Thread
Post by: hide4 on May 30, 2018, 08:46:15 PM
your credit card company
Lol! There's seriously no one to talk to?!
Title: Re: Hotel Compensation Master Thread
Post by: EJB on August 18, 2018, 10:36:45 PM
Chain: Hilton
Status: Diamond
Issue: Points didn't return for 24 hours after cancelling a ressy (wanted to change dates and couldnt online)
Compensation: 6k points

And before people yell at me for compensation over nothing, I was proactively offered
Title: Re: Hotel Compensation Master Thread
Post by: yelped on August 19, 2018, 11:40:48 AM
Chain: Marriott
Status: Gold (Platinum today lol)
Issue: A/C was barely working. Was 92į outside and in the 80s in the room. "Engineer" had left for the night, so they brought up a fan. Wasn't a real solution, though.

Had two rooms, Marriott refunded half the points. 30,000 points in total. Spoke to a very nice representative on the phone.
Title: Re: Hotel Compensation Master Thread
Post by: ludmila on August 19, 2018, 03:21:32 PM
Chain: Marriott
Status: Gold (Platinum today lol)
Issue: A/C was barely working. Was 92į outside and in the 80s in the room. "Engineer" had left for the night, so they brought up a fan. Wasn't a real solution, though.

Had two rooms, Marriott refunded half the points. 30,000 points in total. Spoke to a very nice representative on the phone.
Nice, with Marriott , at least to me, I was never successful even with serious issues, I found that IHG is the best when it comes for compensation to serious issues. Hilton, YMMV. Do not know about Hyatt, don't stay often there.
Title: Re: Hotel Compensation Master Thread
Post by: yelped on August 19, 2018, 04:25:10 PM
First time I ever called Marriott. The rep was super nice. Might have helped that she took a liking to my kids antics in the background.
Title: Re: Hotel Compensation Master Thread
Post by: elig770 on August 21, 2018, 01:19:25 AM
Chain: Marriott (former category 8 - 40K per night)
Year of incident: 2018
Status at time of incident: Gold
Incident: A/C not working in room beginning of 4 night stay, hotel 100% booked for the night and no other room is available.
Compensation: Transferred to nearby category 8 hotel (room not as nice but decent enough), night and resort fee comped (walk rate). Marriott changed points reservation over to new hotel and didn't charge resort fee. Still debating if I should call and ask for additional compensation for the overall inconvenience...
Title: Re: Hotel Compensation Master Thread
Post by: elig770 on August 23, 2018, 12:08:18 AM
Chain: Marriott (former category 8 - 40K per night)
Year of incident: 2018
Status at time of incident: Gold
Incident: A/C not working in room beginning of 4 night stay, hotel 100% booked for the night and no other room is available.
Compensation: Transferred to nearby category 8 hotel (room not as nice but decent enough), night and resort fee comped (walk rate). Marriott changed points reservation over to new hotel and didn't charge resort fee. Still debating if I should call and ask for additional compensation for the overall inconvenience...
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?
Title: Re: Hotel Compensation Master Thread
Post by: elig770 on September 13, 2018, 06:59:40 PM
Does anyone know if Marriott's "Ultimate Reservation Guarantee" is legit? I was walked from an Autograph Collection hotel... Will I actually get $200 and 90K points as compensation for the inconvenience?
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...
Title: Re: Hotel Compensation Master Thread
Post by: ludmila on September 14, 2018, 12:15:43 AM
After a few phone calls they actually credited me 90K points but they wouldn't an additional $200...
Not bad. :)
Title: Re: Hotel Compensation Master Thread
Post by: moe8555 on September 20, 2018, 06:18:44 AM
Any idea what (if any) should be requested for a closed pool at The Venetian (Las Vegas)?  It wasn't mentioned during booking or anywhere that I could find.  The hotel was booked via travel agent as a third-party booking.
Title: Re: Hotel Compensation Master Thread
Post by: elig770 on October 02, 2018, 10:58:03 PM
Any idea what (if any) should be requested for a closed pool at The Venetian (Las Vegas)?  It wasn't mentioned during booking or anywhere that I could find.  The hotel was booked via travel agent as a third-party booking.
Resort fees waived.
Title: Re: Hotel Compensation Master Thread
Post by: EJB on October 02, 2018, 11:00:36 PM
Chain: IHG
Year of incident: 2018
Status at time of incident: Platinum
Incident: Drilling outside room @ 1-4 AM. 
Compensation: 40k points (room rate was 35k x 3 nights)
Title: Re: Hotel Compensation Master Thread
Post by: Yaalili on October 07, 2018, 08:07:23 AM
Hotel: Radisson Blu Amsterdam Airport.
Year of incident: 2018
Status at time of incident: Gold
Incident: Shuttle had room for only 8 people. Was told to wait 40 minutes for the next shuttle.
Compensation: 22,000 Radisson Points. (50% of room rate).
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on November 13, 2018, 09:52:20 PM
Hotel: Genesis All-Suite Hotel
Year of incident: 2018
Status at time of incident: N/A
Incident: Booked 2 bedroom suite for 3 nights, they only had a 1 bedroom available.
Compensation: 2 Nights UR points (booked with UR)


I recently stayed 3 nights at a hotel using UR to book. I booked a 2 bedroom suite. They checked me in to a 1 bedroom suite, due to no 2 bedroom availability . I asked to speak to the GM , after some negotiation they agreed I would stay in the 1 bedroom suite and they would refund me for 2 nights. I highly doubted it would happen, so I did my utmost to actually get a refund. I requested the GM type me up a detailed letter of what happened, who the 3rd booking party was, and they'll refund 2 nights. They retyped the letter 3 times so that it should look presentable and included all details. I called chase they transferred me to a rep. whom told me to send them the letter, once that was done they followed up with me confirming the 3rd party booking platform was refunded for 2 nights and they'll credited my miles back.

 
ďHi Mr. xxx,
 
 
I am glad to inform you that xxxxxxx  HOTEL, refunded 2 nights of your reservation.
 
Since you uses your Chase points to purchase the reservation, I requested to refund xx,304 Pts back to your Chase account.
 
Please allow 3-5 business days to reflect the points back to your account.
 
For you to track your Chase points her is the updated balance before the refund.
 
 
Total: xxx Pending:xxx Available:xxxĒ
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on November 15, 2018, 03:05:03 PM
Hotel: African Pride 15 on Orange Hotel, Autograph Collection
Year of incident: 2018
Status at time of incident: PPE
Incident: I had a week stay with a Marriott 7 night cert. Hotel had scheduled construction for public areas.  They sent out an email stating construction will not start before 1030am. On 5/7 days there was noise from 7am+. The hotel repeatedly said "TOMORROW NO NOISE". They admitted fault saying that the construction company wants to be on schedule. They are now asking me what sort of compensation I want, in terms of points (I rejected a future stay). This is a CAT 4 hotel.
Compensation: What should I accept and ask for?
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on November 22, 2018, 04:25:55 PM
Hotel: Aloft Brooklyn NY
Year of incident: 2018
Status at time of incident: PPE
Incident: No preferred room type and no welcome amenity choice offered.
Compensation: 10K Points, posted immediately after being entered into E bonus system
Title: Re: Hotel Compensation Master Thread
Post by: IGBES on December 12, 2018, 05:08:43 PM
Hotel: Fairfield Inn
Year of incident: 2018
Status at time of incident: Silver Elite
Incident: Water went off during the stay, for some time.
Compensation: 20k points (Hotel is a Category 3)
Title: Re: Hotel Compensation Master Thread
Post by: IGBES on December 16, 2018, 12:39:40 PM
At a Sheraton hotel now, the room wasn't cleaned over Shabbos. They are offering 50% back on the room rate - $95 or Platinum Premier Elite status (at the moment I'm silver). Which offer is better?
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on December 16, 2018, 12:45:11 PM
Depending on your personal pref. Do you do a lot of stays?
Title: Re: Hotel Compensation Master Thread
Post by: IGBES on December 16, 2018, 12:52:11 PM
Yes, over 35 nights annually. however, I don't like limiting myself to Marriott
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on December 16, 2018, 12:53:49 PM
At a Sheraton hotel now, the room wasn't cleaned over Shabbos. They are offering 50% back on the room rate - $95 or Platinum Premier Elite status (at the moment I'm silver). Which offer is better?
how can they offer that?
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on December 16, 2018, 12:55:51 PM
I would say the Elite benefit is better.

Make sure you get it in writing.

I never heard of a hotel having the power to upgrade a guests elite status.

When and if they fail to do so, you'll be able to demand more then the 50% refund.
Title: Re: Hotel Compensation Master Thread
Post by: IGBES on December 16, 2018, 01:00:53 PM
Thanks. Will report back
Title: Re: Hotel Compensation Master Thread
Post by: BarryLincoln on December 17, 2018, 12:02:33 AM
+1 I never heard this before.
Had a poor experience at an SPG hotel a few years back. Wrote a note to corporate and asked for Platinum status for a year (which they provided).  Not sure about whether on-site management can accommodate the request...
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 17, 2018, 02:48:02 PM
What's the email address to send in a complaint regarding a fire alarm in middle of the night in a St. Regis a couple of weeks ago?
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on December 17, 2018, 02:49:10 PM
What's the email address to send in a complaint regarding a fire alarm in middle of the night in a St. Regis a couple of weeks ago?
firealarms@stregis.com
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on December 17, 2018, 02:52:27 PM
What st regis?
Title: Re: Hotel Compensation Master Thread
Post by: Yaalili on December 17, 2018, 02:58:42 PM
firealarms@stregis.com

;)
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 17, 2018, 03:23:37 PM
What st regis?
Rome. Just submitted a complaint online. I requested the full 60k reimbursed. Am I overshooting? What should I expect?
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on December 17, 2018, 03:55:57 PM
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.

Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 17, 2018, 04:16:52 PM
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.
Thanks! I'll leave it for a week or so to see if they reply and then I will try to email the hotel directly. It's a shame I didn't copy and save my entire text because it was quite lengthy.
Title: Re: Hotel Compensation Master Thread
Post by: ludmila on December 18, 2018, 01:12:05 AM
Thanks! I'll leave it for a week or so to see if they reply and then I will try to email the hotel directly. It's a shame I didn't copy and save my entire text because it was quite lengthy.
Had the same, fire alarm after midnight at an Intercontinental, neither the hotel or IHG offered any compensation. Response was it was an accident and outside their control.
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 18, 2018, 09:39:43 AM
Had the same, fire alarm after midnight at an Intercontinental, neither the hotel or IHG offered any compensation. Response was it was an accident and outside their control.
That's funny because I had another fire alarm incident in middle of the night at the Intercontinental Barclay NYC 2 years ago and emailed them about it and they gave me 10k points.
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 19, 2018, 09:46:07 AM
Online will get you.... The online response time is approximately 6 months, as of last week, so good luck with that.

You email the hotel directly @ stregisrome@stregis.com

Asking never hurts, I usually don't ask untill offered and then negotiate. So the typical email would go,  Hi... I stayed in your beautiful hotel for this special occasion... we had a bad experience with a disturbance.....

Usually theyll respond offering some type of compensation, and from there negotiate further.
FYI less than 2 days later I received a response from my online inquiry. They said that they have requested to post back the points that I had asked for (60k) and that I should allow 10 business days.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on December 19, 2018, 10:10:58 AM
Amazing!
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on December 20, 2018, 02:13:17 PM
Hmmm so I just saw on my account that yesterday (the same day as the email saying to allow 10 business days) 10k were posted into my account. The "type" is bonus and the description is "Xr The St. Regis Rome". Does this mean that this is all I am getting from my complaint? Should I ask for more? Would this be some sort of bonus unrelated to my complaint?
Title: Re: Hotel Compensation Master Thread
Post by: EJB on December 31, 2018, 01:30:32 PM
Chain: Marriott (category 7)
Year of incident: 2018
Status at time of incident: Gold
Incident: Could hear everything in neighboring room and could not sleep, including things I shouldnt have heard. Were given earplugs but not an alternate room.
Compensation: 30k points (50%)
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on December 31, 2018, 05:24:09 PM
Chain: Marriott (category 7)
Year of incident: 2018
Status at time of incident: Gold
Incident: Could hear everything in neighboring room and could not sleep, including things I shouldnt have heard. Were given earplugs but not an alternate room.
Compensation: 30k points (50%)

Which hotel ? What did you hear ?
Title: Re: Hotel Compensation Master Thread
Post by: aygart on December 31, 2018, 06:09:44 PM
Which hotel ? What did you hear ?
So you want to hear it too?
Title: Hotel Compensation Master Thread
Post by: EJB on December 31, 2018, 07:30:55 PM
Which hotel ? What did you hear ?
Str nyc
Title: Re: Hotel Compensation Master Thread
Post by: EJB on January 02, 2019, 08:05:44 AM
So you want to hear it too?
I can give him the room number if interested
Title: Re: Hotel Compensation Master Thread
Post by: mochjas on January 02, 2019, 08:17:28 AM
I can give him the room number if interested
sounds like he is
Title: Re: Hotel Compensation Master Thread
Post by: S209 on January 06, 2019, 11:01:29 PM
sounds like he is
Na looks like he opted for a nude beach instead
Title: Re: Hotel Compensation Master Thread
Post by: yitzyul on January 15, 2019, 05:22:28 PM
Had some issues with a (Points and money) stay at a Marriott hotel, so the Manager gave me back most of my points plus refunded me the $$ I paid. I noticed that on Marriot I didn't recieve any nights credits for that stay, is that because the $$ was refunded? (not al the points)
Title: Re: Hotel Compensation Master Thread
Post by: yelped on January 15, 2019, 11:21:30 PM
Had some issues with a (Points and money) stay at a Marriott hotel, so the Manager gave me back most of my points plus refunded me the $$ I paid. I noticed that on Marriot I didn't recieve any nights credits for that stay, is that because the $$ was refunded? (not al the points)
More likely because of IT issues. It may take you a few months and chasing reps until it gets credited.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on January 16, 2019, 07:40:10 AM
Ask them for your folio and submit a missing night request.
Title: Re: Hotel Compensation Master Thread
Post by: yitzyul on January 16, 2019, 09:48:50 AM
Ask them for your folio and submit a missing night request.
I can't submit with out a bill, and the bill only shows the charge and then the refund, so not sure if it will work, and the reservation was for 5 days, but the bill is only for 2, because they put me up in another hotel for the first 3 days because they were sold out...
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on January 16, 2019, 09:57:28 AM
This is getting exciting.

You can submit it, even  with the bill showing a refund. The easiest way to get this done is to go back and ask the hotel management to credit the nights. It's not your fault they messed up. If they wont do it then submit a request to the missing nights dept. You can also ask the 2nd hotel for a folio, even if it shows no charge.

What hotel was this?

How was the booking made [points/cash/ota]?

Break down of charges?

How much were you compensated?

What is your status ?
Title: Re: Hotel Compensation Master Thread
Post by: yitzyul on January 16, 2019, 10:41:11 AM
This is getting exciting.

You can submit it, even  with the bill showing a refund. The easiest way to get this done is to go back and ask the hotel management to credit the nights. It's not your fault they messed up. If they wont do it then submit a request to the missing nights dept. You can also ask the 2nd hotel for a folio, even if it shows no charge.

What hotel was this?

How was the booking made [points/cash/ota]?

Break down of charges?

How much were you compensated?

What is your status ?
Long story.....
I had booked/paid 5 nights (100K points and $$) at hotel (small island with a few other options). Upon arrival they were sold out. Manager went above and beyond to apologize and accommodate me. They put me up at a different hotel (a star less and not nearly as nice or ammenities) 3 days at their cost, tried to offer me paid dinner at any restaurant and tried to offer me booze and whatever they could to make it right. Manager himself went with me to the other hotel to make sure I was happy etc. I didn't ask for anything because When I see someone really feel bad and try to do the right thing, I understand that it happens.  Upon departure manager told me that not only they not charging me for the 3 nights he will refund me 80K points.
After leaving hotel I noticed they charged me for the full amount, I emailed the manager, who apologized and told me that enough is enough and Im refunding you the full amount.
Im a Plat member, didn't get any bill other then the one that shows full charge but only 2 day stay (and refund)
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on January 16, 2019, 11:02:04 AM
If your plat you should get more as a right, read Marriott's ultimate reservation  guarantee T&C.

I asked specific questions so that an accurate answer can be given.

Name of hotel?

Rate. Dollar/points?

Hotel put up in?

Amount reimbursed as of now?

Being nice is not an accuse for overbooking.
I'm guessing he only had to gain by being nice, what's his other option.

There are rules in place and shall be followed.
Title: Re: Hotel Compensation Master Thread
Post by: yitzyul on January 16, 2019, 11:11:55 AM
If your plat you should get more as a right, read Marriott ultimate reservation  guarantee T&C.

I asked specific questions to that an accurate answer can be given.

Name of hotel? French leave Resort (Bahamas)

Rate. Dollar/points?  $1075 + 100K points

Hotel put up in? La Bougainvillea (although they have good reviews, but the hotel is crap compared to the French Leave. )

Amount reimbursed as of now? (charged $1003.52 initially then charged $582 for the 2 nights, returned the 582, when when I called they returned the whole $1003) The 80K points was returned because pool wasn't operational)

Being nice is not an accuse for overbooking.
I'm guessing he only had to gain by being nice, what's his other option.  He wasn't just nice he was above and beyond.

There are rules in place and shall be followed.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on January 16, 2019, 12:32:09 PM
As a right you deserve  $200 USD   +   90,000 points  and being put up in "comparable accommodation nearby".

The hotel you were put up in is not comparable (prices run on AVG 200 cheaper), so guess 200 x 3= 600.

Being reimbursed for a pool not working makes sense at a resort ( say 25K-100K points).

That's how I would do my calculations.

So saying you got full 1K usd reimbursed would make the difference for points not being credited.....

I personally would try getting more points though (I believe hotels pay Marriott somewhere around .50 per points). 

Nights should still be credited. Get all paperwork and submit the request to Marriotts missing nights if not resolved at the hotel management level.
Title: Re: Hotel Compensation Master Thread
Post by: yitzyul on January 16, 2019, 12:34:12 PM
As a right you deserve  $200 USD   +   90,000 points  and being put up in "comparable accommodation nearby".

The hotel you were put up in is not comparable (prices run on AVG 200 cheaper), so guess 200 x 3= 600.

Being reimbursed for a pool not working makes sense at a resort ( say 25K-100K points).

That's how I would do my calculations.

So saying you got full 1K usd reimbursed would make the difference for points not being credited.....

I personally would try getting more points though (I believe hotels pay Marriott somewhere around .50 per points). 

Nights should still be credited. Get all paperwork and submit the request to Marriotts missing nights if not resolved at the hotel management level.
Wow TY
Title: Re: Hotel Compensation Master Thread
Post by: Zevi16 on January 20, 2019, 11:57:16 AM
Conrad didnít have Kosher breakfast so they gave me 11000 points instead.
Title: Re: Hotel Compensation Master Thread
Post by: jbr100 on February 20, 2019, 06:18:48 PM
Hi-
I am trying to figure out how to handle the following situation. 
Several months ago, I booked 2 rooms for 2 nights at the Westin Playa Conchal for Presidents Weekend at the conclusion of a weeklong trip to Costa Rica for my family of 5.  At the end of December, the reservations disappeared from my profile on the website though my points were not returned. I called Marriott and the agent at first said she didn't see the reservations in one system but after searching some more, she found the reservations in a second system and said not to worry- all good with the reservation.  (given the merging reservation systems, I figured all was good)
A week before I was scheduled to leave for Costa Rica and still not seeing the reservation on the Marriott website, I e-mailed hoping to get written confirmation of my reservations.  Marriott responded that 1 reservation was cancelled and 1 reservation was never valid.
This led to me frantically calling Marriott and trying to get this sorted out.  After numerous hours on the phone, Marriott/Starwood told me the hotel cancelled the reservation for one of my rooms but had 1 reservation.  They did not know why.  And I would have to deal with the hotel on my own.  And the hotel was now sold out for this weekend. This would be my problem to solve.  Marriott was suggesting that I make reservations at a new hotel so that I would have a place to stay.   Marriott said they would open up a case as to what happened but that would take 7-10 days business days to resolve (no- it couldn't be expedited even though this would be after I was already abroad) and they would get back to me with a report and possible compensation.
Thankfully, after some back and forth with the hotel, within 3 days they were able to reinstate both reservations.

I never did hear back from Marriott so I called after I returned and they said they showed my 2 reservations were reinstated so my file/complaint was closed on their end. 
Any compensation for wasting 15 hours of my time and creating a stressful situation (waiting on hold to be connected, trying to deal with agents, transferring to managers, speaking to the hotel directly with language barriers, finding new hotels, making sure to cancel new hotels) would have to be negotiated with the hotel.  They did give me the phone number to Marriott Corporate Headquarters if I wanted to complain.

I have a very bitter taste in my mouth- I made 2 reservations through Marriott/Starwood- and then when there was an issue- they made it my problem to solve.  The whole situation left me very unimpressed with Marriott and Starwood but also very befuddled at the lack of customer service.
Am I missing something here?
Should I be complaining to Marriott Corporate for compensation or just forget it as everything worked out at the end?
Thanks!
Title: Re: Hotel Compensation Master Thread
Post by: ludmila on February 21, 2019, 02:35:23 PM
Hi-
I am trying to figure out how to handle the following situation. 
Several months ago, I booked 2 rooms for 2 nights at the Westin Playa Conchal for Presidents Weekend at the conclusion of a weeklong trip to Costa Rica for my family of 5.  At the end of December, the reservations disappeared from my profile on the website though my points were not returned. I called Marriott and the agent at first said she didn't see the reservations in one system but after searching some more, she found the reservations in a second system and said not to worry- all good with the reservation.  (given the merging reservation systems, I figured all was good)
A week before I was scheduled to leave for Costa Rica and still not seeing the reservation on the Marriott website, I e-mailed hoping to get written confirmation of my reservations.  Marriott responded that 1 reservation was cancelled and 1 reservation was never valid.
This led to me frantically calling Marriott and trying to get this sorted out.  After numerous hours on the phone, Marriott/Starwood told me the hotel cancelled the reservation for one of my rooms but had 1 reservation.  They did not know why.  And I would have to deal with the hotel on my own.  And the hotel was now sold out for this weekend. This would be my problem to solve.  Marriott was suggesting that I make reservations at a new hotel so that I would have a place to stay.   Marriott said they would open up a case as to what happened but that would take 7-10 days business days to resolve (no- it couldn't be expedited even though this would be after I was already abroad) and they would get back to me with a report and possible compensation.
Thankfully, after some back and forth with the hotel, within 3 days they were able to reinstate both reservations.

I never did hear back from Marriott so I called after I returned and they said they showed my 2 reservations were reinstated so my file/complaint was closed on their end. 
Any compensation for wasting 15 hours of my time and creating a stressful situation (waiting on hold to be connected, trying to deal with agents, transferring to managers, speaking to the hotel directly with language barriers, finding new hotels, making sure to cancel new hotels) would have to be negotiated with the hotel.  They did give me the phone number to Marriott Corporate Headquarters if I wanted to complain.

I have a very bitter taste in my mouth- I made 2 reservations through Marriott/Starwood- and then when there was an issue- they made it my problem to solve.  The whole situation left me very unimpressed with Marriott and Starwood but also very befuddled at the lack of customer service.
Am I missing something here?
Should I be complaining to Marriott Corporate for compensation or just forget it as everything worked out at the end?
Thanks!
It never hurts to try. Nothing to lose, I think you have a very legitimate complaint .
Title: Re: Hotel Compensation Master Thread
Post by: Mootkim on March 14, 2019, 11:37:46 AM
Hmmm so I just saw on my account that yesterday (the same day as the email saying to allow 10 business days) 10k were posted into my account. The "type" is bonus and the description is "Xr The St. Regis Rome". Does this mean that this is all I am getting from my complaint? Should I ask for more? Would this be some sort of bonus unrelated to my complaint?
BTW I just noticed that over 2 months later I received the additional 50k back. I had filled out the form as well as emailed them directly the same day asking outright for 60k back. From the email it seems like they gave me only 10k the same day I sent the email and then 2 months later when they got to the online form submission they gave me another 50k.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on April 09, 2019, 05:17:12 PM
Hotel: African Pride 15 on Orange Hotel, Autograph Collection
Year of incident: 2018
Status at time of incident: PPE
Incident: I had a week stay with a Marriott 7 night cert. Hotel had scheduled construction for public areas.  They sent out an email stating construction will not start before 1030am. On 5/7 days there was noise from 7am+. The hotel repeatedly said "TOMORROW NO NOISE". They admitted fault saying that the construction company wants to be on schedule. They are now asking me what sort of compensation I want, in terms of points (I rejected a future stay). This is a CAT 4 hotel.
Compensation: What should I accept and ask for?
Hotel: African Pride 15 on Orange Hotel, Autograph Collection
Year of incident: 2018
Status at time of incident: PPE
Incident: I had a week stay with a Marriott 7 night cert. Hotel had scheduled construction for public areas.  They sent out an email stating construction will not start before 1030am. On 5/7 days there was noise from 7am+. The hotel repeatedly said "TOMORROW NO NOISE". They admitted fault saying that the construction company wants to be on schedule. They are now asking me what sort of compensation I want, in terms of points (I rejected a future stay). This is a CAT 4 hotel.
Compensation: What should I accept and ask for?

Update! I finally got 290K points and thats a good return for a 7 night cert. Long story, but was finally deposited yesterday.
Title: Re: Hotel Compensation Master Thread
Post by: chff on April 30, 2019, 12:23:02 PM
Hotel: Hyatt Place in upstate NY
Year of incident: 2019
Status at time of incident: Whatever they now call if you have a Hyatt CC
Incident: Some CHFF checked in (not me) and they attached my WOH account to his reservation, I got all emails for Express CHeck-Out, Survey, Folio (which was printed in my name & home address)
Compensation: 16K Points (from the hotel directly = 2 nights at that Hyatt Place) + another 16k from Hyatt Corporate 
Title: Re: Hotel Compensation Master Thread
Post by: refill on May 06, 2019, 01:25:28 PM
Curious if anyone else may have made this mistake.

I recently attempted this promotion from Best Western:
https://onemileatatime.com/wp-content/uploads/2019/02/Best-Western-Promo.png

Based on the language in the subheading where it says "complete 2 eligible stays...at a Best Western branded hotel...", I assumed that to mean "ANY" BW hotel, but in the T&C it says "SAME" hotel. I've done similar IHG and Wyndham promos where you stay 2 separate nights, but it could be at different properties. Rookie mistake for not closely reading the T&C I know, but am I crazy for assuming I could stay at two different BW properties to meet the promo?
Title: Re: Hotel Compensation Master Thread
Post by: Yehudaa on May 08, 2019, 01:32:40 PM
Hotel: Hilton Garden Inn Milan Malpensa
Year of incident: 2019
Status at time of incident: Diamond
Incident: Overall an old and slightly run-down hotel, funny smell in the lobby, and an old and run-down suite with moisture stains on the bathroom ceiling, a crumpled lampshade, and a painting half-covered by the TV.
Compensation: Refunded my stay (20k points for a 1 night stay). Submitted a request online and they responded and credited the points within the hour.
Title: Re: Hotel Compensation Master Thread
Post by: shaulyaakov on May 30, 2019, 12:06:24 PM
Hotel: Hyatt Centric the Loop (Chicago)
Year of incident: 2019
Status at time of incident: Discoverist
Incident: Noise from a toddler in room next door, could hear lots of crying, banging on wall etc.
Compensation: Offered 50% refund on 1 night or free breakfast for 2 (took the $). Also upgraded us to suite for following night (I wasn't aware they were going to do that until they brought me to the new room and I walked in).
Title: Re: Hotel Compensation Master Thread
Post by: lubaby on May 30, 2019, 12:20:47 PM
Hotel: Hyatt Centric the Loop (Chicago)
Year of incident: 2019
Status at time of incident: Discoverist
Incident: Noise from a toddler in room next door, could hear lots of crying, banging on wall etc.
Compensation: Offered 50% refund on 1 night or free breakfast for 2 (took the $). Also upgraded us to suite for following night (I wasn't aware they were going to do that until they brought me to the new room and I walked in).
Was it your toddler?  :D
Title: Re: Hotel Compensation Master Thread
Post by: shaulyaakov on May 30, 2019, 12:28:05 PM
Was it your toddler?  :D
My toddler was at home so we would have a relaxing weekend. Needless to say, we were not pleased that the walls weren't thick enough to block out the sound.

Honesty, had they just offered the suite upgrade without cash, I would have taken it. I get that there's an element out of their control here, but a 4* hotel should have soundproofing.

The other Hyatt I made a noise complaint about a couple years ago (Regency Baltimore), the noise was from the hotel bar, and specifically had requested a quiet room at check in. In that case, I absolutely blamed the hotel, and they gave a free night plus breakfast.
Title: Re: Hotel Compensation Master Thread
Post by: EJB on August 13, 2019, 09:13:34 AM
Just got 75k from HH for a horrible booking experience 😂
Title: Re: Hotel Compensation Master Thread
Post by: grodnoking on August 13, 2019, 09:35:21 AM
Just got 75k from HH for a horrible booking experience
Nice!
Title: Re: Hotel Compensation Master Thread
Post by: Joel2 on August 28, 2019, 11:47:35 AM
Hotel: Hyatt House in NJ
Year of incident: 2019
Status at time of incident: None
Incident: A/C broke down, no one was available to fix it. They were not able to move me to another room as they were overbooked.
Compensation: Complained at front desk, they offered me 1k points. Then upped to 2. At checkout it was 5k. (standard rate for a night is 8k). I sent email to general manager on Monday she promised to reply by Wednesday. Wednesday came and went, I tried reaching out to manager multiple times and then opened case with Hyatt Guest Services. They awarded me 8k points for manager unresponsiveness and the lengthy time this was dragging out. Finally reached manager next morning, she offered me either 8k points of refund for one night, I took refund. In total it was $210 plus 8k points.
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on August 29, 2019, 09:51:02 PM
Hotel: W Times Square
Year of incident: 2019
Status at time of incident: Gold
Incident: I booked 2 nights at this hotel with the first night being same day as booking, was scheduled to arrive well past midnight. At about 10:30 pm  I received a call from the hotel that there was a glitch in their system and I should not have been able to book for that night as they were at full capacity. So they were cancelling that night for a full refund.
Compensation:  They profusely apologized and gave me 30k points.
Postscript: For various technical reasons it actually worked out better for me to stay that night in Brooklyn so it really was for the best that I was able to get a full no penalty refund which otherwise would not have been an option.
Title: Re: Hotel Compensation Master Thread
Post by: yungermanchik on August 30, 2019, 11:16:30 AM
Im trying to figure out if and how i should ask for compensation. i stayed in a residence in by marriott in albany for four nights on points. On my request we were upgraded to a two bedroom suite. But when we got there, the beds were not made and we had to call the front desk to have it made. But the bigger issue was that they gave us a broken pack-n-play (even the hotel staff couldn't open it) and they only found another one (my baby was going crazy because it was way past her bedtime) once I bought a new one from walmart and asked them to reimburse me. the rest of the stay was very pleasant.
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on August 30, 2019, 12:03:14 PM
Im trying to figure out if and how i should ask for compensation. i stayed in a residence in by marriott in albany for four nights on points. On my request we were upgraded to a two bedroom suite. But when we got there, the beds were not made and we had to call the front desk to have it made. But the bigger issue was that they gave us a broken pack-n-play (even the hotel staff couldn't open it) and they only found another one (my baby was going crazy because it was way past her bedtime) once I bought a new one from walmart and asked them to reimburse me. the rest of the stay was very pleasant.

Yes I would call or email and state exactly what happened and politely ask for some sort of compensation.
Title: Re: Hotel Compensation Master Thread
Post by: yungermanchik on August 30, 2019, 05:29:59 PM
Yes I would call or email and state exactly what happened and politely ask for some sort of compensation.
Thank you. I emailed them and they added 5,000 points to my account.  Should i be satisfied with that or haggle for more? (the cost per night was 12.5K points)
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on September 01, 2019, 01:54:11 AM
Thank you. I emailed them and they added 5,000 points to my account.  Should i be satisfied with that or haggle for more? (the cost per night was 12.5K points)

Did they also pay you back for the pack n play you had purchased? If they did I wouldn't push it. If not I would politely suggest that you feel at least 10k is in order in light of the fact that you had to purchase a crib with your own money because their's was damaged and also the beds were unmade which was very unappealing when entering the room for the first time.
Title: Re: Hotel Compensation Master Thread
Post by: yungermanchik on September 01, 2019, 10:22:52 AM
Did they also pay you back for the pack n play you had purchased? If they did I wouldn't push it. If not I would politely suggest that you feel at least 10k is in order in light of the fact that you had to purchase a crib with your own money because their's was damaged and also the beds were unmade which was very unappealing when entering the room for the first time.
no, once i brought the new pack n play to the desk, the receptionist went to the storage room and found another one. he told me to return the new one to walmart the next day, which i did.
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on September 01, 2019, 09:24:26 PM
no, once i brought the new pack n play to the desk, the receptionist went to the storage room and found another one. he told me to return the new one to walmart the next day, which i did.

So I would try pushing for a higher compensation especially since you had to go through this hassle of buying and returning...  I don't think they will claw back the 5k already given so you have nothing to lose by asking for more.  Worst case they deny it.
Title: Re: Hotel Compensation Master Thread
Post by: yungermanchik on September 02, 2019, 07:59:01 PM
So I would try pushing for a higher compensation especially since you had to go through this hassle of buying and returning...  I don't think they will claw back the 5k already given so you have nothing to lose by asking for more.  Worst case they deny it.
Thank You So Much!! They awarded me another 5000 points =10,000 pts total!
Title: Re: Hotel Compensation Master Thread
Post by: Hjay on September 04, 2019, 07:43:02 AM
Stayed at a W cat. 8. Had bugs & a lizard in my room & one morning at 9:30 a worker walked into my room when we were all sleeping.

Emailed manager he offered me 20k comp. Should I push for more?
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on September 04, 2019, 09:51:22 AM
Stayed at a W cat. 8. Had bugs & a lizard in my room & one morning at 9:30 a worker walked into my room when we were all sleeping.

Emailed manager he offered me 20k comp. Should I push for more?

even 100k points wouldnt do it
Title: Re: Hotel Compensation Master Thread
Post by: yelped on September 04, 2019, 10:24:25 AM
Stayed at a W cat. 8. Had bugs & a lizard in my room & one morning at 9:30 a worker walked into my room when we were all sleeping.

Emailed manager he offered me 20k comp. Should I push for more?
Bugs and a lizard? Full refund from my point of view.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on September 04, 2019, 10:29:40 AM
Bugs and a lizard? Full refund from my point of view.
Agree, if it was a long stay settle for a bit less.
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on September 04, 2019, 10:46:09 AM
Bugs and a lizard? Full refund from my point of view.

i would be more concerned about a worker walking in while sleeping
was the do not disturb sign on the door ?
Title: Re: Hotel Compensation Master Thread
Post by: Hjay on September 04, 2019, 01:27:00 PM
i would be more concerned about a worker walking in while sleeping
was the do not disturb sign on the door ?

Do not disturb was on.

Agree, if it was a long stay settle for a bit less.

Was a 6 night stay. Tropical climate with outdoor shower connected to the bathroom & doors to a pool outside.

I emailed the manager again saying he can do a lot better based on what I paid. Letís see what happens.
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on September 04, 2019, 01:47:44 PM
Do not disturb was on.

Was a 6 night stay. Tropical climate with outdoor shower connected to the bathroom & doors to a pool outside.

I emailed the manager again saying he can do a lot better based on what I paid. Letís see what happens.
Agree he should, depending on how dramatic you play the walk in.

If say, some1 were to have a 10 night stay and there was an incident, I would not expect the hotel to reimburse in full. But if it were a 3 night stay, I see some room for argument....
Title: Re: Hotel Compensation Master Thread
Post by: Chief Rabbi of New York on September 04, 2019, 04:20:46 PM
Agree he should, depending on how dramatic you play the walk in.

If say, some1 were to have a 10 night stay and there was an incident, I would not expect the hotel to reimburse in full. But if it were a 3 night stay, I see some room for argument....

if the do not disturb sign was on then you should ask for alot more
you could of been in middle of who knows what when the person walked in
Title: Re: Hotel Compensation Master Thread
Post by: KSMH on September 04, 2019, 06:42:50 PM
if the do not disturb sign was on then you should ask for alot more
you could of been in middle of who knows what when the person walked in
You can ask, but I doubt you'll get. Did you loose or suffer anything?

Basic negotiating skills, is to always ask for more.
Title: Re: Hotel Compensation Master Thread
Post by: davidrotts63 on September 05, 2019, 01:00:24 AM


Tropical climate with outdoor shower connected to the bathroom & doors to a pool outside.
I had a feeling ;)
Lizards and bugs are to he expected.
Title: Re: Hotel Compensation Master Thread
Post by: Hjay on September 05, 2019, 01:33:49 AM
I had a feeling ;)
Lizards and bugs are to he expected.

Thatís why I complained but Iím not going crazy about it. Although I was in two different rooms & I noticed that my first did not have a seal going fully around the outdoor shower so it could be it boils r down to a maintenance issue on their end.
Title: Re: Hotel Compensation Master Thread
Post by: davidrotts63 on September 05, 2019, 01:36:00 AM


Thatís why I complained but Iím not going crazy about it. Although I was in two different rooms & I noticed that my first did not have a seal going fully around the outdoor shower so it could be it boils r down to a maintenance issue on their end.
I was referring to these
Bugs and a lizard? Full refund from my point of view.
Agree, if it was a long stay settle for a bit less.
Title: Re: Hotel Compensation Master Thread
Post by: yelped on September 05, 2019, 10:29:36 AM
I was referring to these
Yeah, different story I guess.
Title: Re: Hotel Compensation Master Thread
Post by: brodes18 on September 08, 2019, 05:14:35 PM
Grand Hyatt DFW gave me a room on the second floor after I booked a room with a runway view - which obviously had no view of the runway.

15K Hyatt Points
Title: Re: Hotel Compensation Master Thread
Post by: shaulyaakov on September 08, 2019, 05:17:58 PM
Grand Hyatt DFW gave me a room on the second floor after I booked a room with a runway view - which obviously had no view of the runway.

15K Hyatt Points
Did you ask them to move you or you just took the room and hoped to get compensation after the fact?
Title: Re: Hotel Compensation Master Thread
Post by: brodes18 on September 08, 2019, 05:46:37 PM
Did you ask them to move you or you just took the room and hoped to get compensation after the fact?
Didn't ask to move. Was just there one night after flight was cancelled. Wasn't up to the shlep. Didn't expect much compensation to be honest.
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on September 09, 2019, 11:16:20 AM
Didn't ask to move. Was just there one night after flight was cancelled. Wasn't up to the shlep. Didn't expect much compensation to be honest.

So you lucked out.  Good for you!
Title: Re: Hotel Compensation Master Thread
Post by: JuryDuty on September 19, 2019, 11:20:24 PM
Hotel: Bellevue Philadelphia (Hyatt)
Year of incident: 2019
Status at time of incident: Explorist
Incident: poor AC
Compensation: 5k points
Title: Re: Hotel Compensation Master Thread
Post by: Denverite on September 24, 2019, 11:02:15 PM
I donít know if this is the right thread to post this but I couldnít find a better thread and didnít want to start a new one. I booked a crazy low (non-refundable) rate on hotels.com for a Jerusalem property ($60 a night for a 2brm apt. In a nice bldg where Iíve stayed before). A couple days after the booking I get an email from the property saying they donít have my unit available (not true) and that there is a rate discrepancy (true, it most likely was an error) and to call hotels.com to cancel.  So I figure fine no problem and I call hotels.com, explained the email and said if they donít want to give me the room at that price itís ok but then they need to give me a refund as I canít cancel it online. The guy says he needs to get approval from the property for the refund. They didnít answer when he called so he will start a case to process my refund.  Two days later I get an email from the property saying I booked a non-refundable rate, they donít authorize my refund request and they suggest using the reservation!!  Iím assuming an idiot employee didnít look at the rate and just saw it was non-refundable and denied the request.

Honestly I want to keep the 5 nights at $300 total but I just donít want to show up, they refuse to honor the reservation and then not have anything for my family.  If I go and they donít give me the apartment (obviously Iím bringing the email where they tell me itís a non-refundable rate, deny my refund and say I should just use the reservation) are they or hotels.com obligated to put me up somewhere else (my reservation clearly says for 6 people)? Or will they then process the refund and Iíll get my money back but be stuck trying to book other accommodations?

Sorry for the megila and any help is greatly appreciated!
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on September 25, 2019, 08:15:55 PM
Call the property on a recorded line and reconfirm that the apartment IS available and if they say it is then I would be 95% comfortable relying on it. For the other 5% chance I would have a backup plan.
Title: Re: Hotel Compensation Master Thread
Post by: Denverite on September 26, 2019, 07:07:28 PM
Call the property on a recorded line and reconfirm that the apartment IS available and if they say it is then I would be 95% comfortable relying on it. For the other 5% chance I would have a backup plan.

Great idea, gonna try it!
Title: Re: Hotel Compensation Master Thread
Post by: iluv2travel on September 28, 2019, 11:07:30 PM
Great idea, gonna try it!

Don't forget to let us know what happened in the end :).