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DansDeals Forum => Up In The Air => Topic started by: Mocha on November 15, 2012, 03:49:49 PM

Title: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 15, 2012, 03:49:49 PM
I have personally confirmed that in light of the current situation in the south of Israel, Elal will be issuing full refunds for flight departing to Israel up until and including the 29th of November. Changes for flights until the 29th will also be allowed however note that although the change fee will be waived the difference in airfare will still be collected.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 15, 2012, 05:27:33 PM
+1 just confirmed as well.

However they are not refunding the $75 switch to direct fee.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: milechazzer on November 16, 2012, 11:23:53 AM
How did they decide on 11/29 as the cutoff? I have a flight in beginning of December.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: jj1000 on November 16, 2012, 11:31:51 AM
Will they allow people in Israel to fly back early?

How did they decide on 11/29 as the cutoff? I have a flight in beginning of December.
Obviously this is as of now. If the conflict continues in the weeks to come I guarantee they will extend this, but if I'm"yh it ends soon why would they?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: myb821 on November 16, 2012, 11:32:12 AM
Will they allow people in Israel to fly back early?
 Obviously this is as of now. If the conflict continues in the weeks to come I guarantee they will extend this, but if I'm"yh it ends soon why would they?
yes
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: jj1000 on November 16, 2012, 11:35:28 AM
yes
thanks! Cousin there called home when the siren went off Friday night. Pretty sure she just has to come home... (curently has a flight for Tuesday)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 11:36:08 AM
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: myb821 on November 16, 2012, 11:43:48 AM
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?
there is a number for the ny office i dont have it but i believe its in this thread some where
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 11:45:59 AM
there is a number for the ny office i dont have it but i believe its in this thread some where
1-800-223-6700
That number forwards to the Israeli office more often then not
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: myb821 on November 16, 2012, 11:46:32 AM
That number forwards to the Israeli office more often then not
did not know that
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Ergel on November 16, 2012, 11:49:03 AM
There's a 212 number which I believe is answered in USA
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: waterpri on November 16, 2012, 11:56:42 AM
If I call now regarding my flight Moitzei Shabbos, am I going to reach the Israel office? What with it being Shabbos there and all.

Do you think I will be able to cancel/reschedule the trip Moitzei Shabbos 4 hours before the flight?

Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 11:57:25 AM
Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

What number did you call? Did you speak to NY or Israel CSR?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on November 16, 2012, 12:06:45 PM
What number did you call? Did you speak to NY or Israel CSR?

I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 12:27:04 PM
Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

So are there penalties for canceling on the day of a flight?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: milechazzer on November 16, 2012, 12:31:08 PM
I called 800-223-6700. Waited on hold for about 15 minutes. The agent confirmed that the flights can be cancelled and he said I have until the day of the flight to cancel. I called at 11am EST and it sounded like it was NY.

He said that they wont allow date changes on the MickeyG tickets but will allow the cancellation.

Did they say they were only cancelling tickets up to 11/29, or beyond that date as well?
thx
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mordy788 on November 16, 2012, 01:04:29 PM
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,

In light of the current situation in Israel, a full refund without penalty will
be given to anyone who was supposed to travel to or from Israel in the next 2 weeks
(on or before November 29, 2012) and want to cancel their trip. (This applies to
 tickets issued on or before November 14th.)

For passengers wanting to change their return ticket (either to or from Israel)
and travel on or before November 29, 2012, there will be no change penalty.

EL AL passengers who did not begin their travel plans and want to postpone their
 flight until after November 29, 2012 will receive credit for the value of their
 ticket toward the purchase of a new ticket. There will be no change or service
fees for changes if the new travel dates are within 6 months of their original departure
date.

In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 01:08:46 PM
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Dear Travel Partners,



In other words, these tickets should apply the "exchange process," (i.e. apply the
fares and IATA rate of exchange-IROE in effect at the time the exchange takes place.)

Our hearts and prayers are with the citizens of Israel.

Thank you,
The North America Team

What does the bold part mean?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mordy788 on November 16, 2012, 01:24:49 PM
What does the bold part mean?

That's just for travel agents.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 01:26:56 PM
Change/Cancellation Policy Re Tickets   Due to the Current Situation in Israel

Are there penalties? Until when can one cancel before a flight? Is this also on the "glitch" tickets? Will they refund the $75 fee? Is there a charge for fare change?

Thanks
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Yosel on November 16, 2012, 01:35:38 PM
Are there penalties? Until when can one cancel before a flight? Is this also on the "glitch" tickets? Will they refund the $75 fee? Is there a charge for fare change?

Thanks
They allow changes for the glitch tickets, with limitations.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 16, 2012, 01:48:53 PM
They allow changes for the glitch tickets, with limitations.
From where do you know that? And also if you already changed to direct?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 16, 2012, 01:54:03 PM
From where do you know that? And also if you already changed to direct?
I called them and confirmed. Its a system wide waiver for refunds.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 16, 2012, 01:58:02 PM
I called them and confirmed. Its a system wide waiver for refunds.
They said you could change dates??
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 16, 2012, 01:59:10 PM
They said you could change dates??
They will waive the change fee for date changes however you will still need to pay for the difference in fare. (nice chunk o' change for those on the glitch)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on November 16, 2012, 02:03:18 PM
From where do you know that? And also if you already changed to direct?

I also called about the glitch ticket and hey were willing to cancel... I'm sure they are actually glad to cancel.

When I asked about changing the dates he said that with "these" tickets they wouldn't allow it.

I did upgrade the return flight to direct. He didn't mention no refund for the $75 but I didn't ask specifically since I was just calling to find out the policy about getting a refund.

Since the $75 fee was charged as an "upgrade" to direct I don't see why they shouldn't have to refund that fee as well.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 02:52:59 PM
I also called about the glitch ticket and hey were willing to cancel... I'm sure they are actually glad to cancel.

When I asked about changing the dates he said that with "these" tickets they wouldn't allow it.

I did upgrade the return flight to direct. He didn't mention no refund for the $75 but I didn't ask specifically since I was just calling to find out the policy about getting a refund.

Since the $75 fee was charged as an "upgrade" to direct I don't see why they shouldn't have to refund that fee as well.

After a few phone calls I confirmed that they will refund all tickets, including the &75 change fee. You must cancel outside of 6 hours before your flight.

You will be charged difference in fare for the glitch tickets.

#undecided! My flight is moitzei shabbos. What to do?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 16, 2012, 03:19:36 PM

#undecided! My flight is moitzei shabbos. What to do?

Who are you going with? What are your plans there?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 16, 2012, 03:28:11 PM
Who are you going with? What are your plans there?

My wife. Vacation, touring, holy sights.......
Title: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 16, 2012, 03:29:51 PM
My wife. Vacation, touring, holy sights.......

Honestly at this point I wouldn't. Maybe hold off a couple weeks.
Title: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 17, 2012, 06:47:20 PM
Honestly at this point I wouldn't. Maybe hold off a couple weeks.

I'm in the same boat , for monday. Would they allow pushing it off ( I got the price mistake fare)?
Title: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 17, 2012, 07:10:54 PM
I'm in the same boat , for monday. Would they allow pushing it off ( I got the price mistake fare)?
im torn (flight tue night)
Title: Re: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 17, 2012, 07:13:11 PM
im torn (flight tue night)

Wait a day. See what happens.
Title: Re: Re: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Ergel on November 17, 2012, 07:14:48 PM
Wait a day. See what happens.
+1
Thursday I said I would for sure go. Friday I said I wouldn't. Now I changed my mind again and I would go
Title: Re: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 17, 2012, 07:15:19 PM
Wait a day. See what happens.
+1
seems like the Egyptians are trying to work with the Israelis... 
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 17, 2012, 07:31:31 PM
I am going! Flight is tonight! Leaving to airport in 20 minuets.
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 17, 2012, 07:35:35 PM
I am going! Flight is tonight! Leaving to airport in 20 minuets.

Nisiya Tova. Have a good flight! Stay safe- be smart.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: jj1000 on November 17, 2012, 07:37:09 PM
Nisiya Tova. Have a good flight! Stay safe- be smart.
+1
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 17, 2012, 07:54:22 PM
+1
Nisiya Tova. Have a good flight! Stay safe- be smart.

Thanks. Amen. I will update from an Americans perspective once I get there. I love all the Israelis attitude "couldn't be safer" "you don't feel a thing in Jerusalem"   
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 17, 2012, 08:17:48 PM
Thanks. Amen. I will update from an Americans perspective once I get there. I love all the Israelis attitude "couldn't be safer" "you don't feel a thing in Jerusalem"
Yes I really want to hear it.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: moish on November 17, 2012, 08:20:12 PM
what about the americans living in israel?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: AsherO on November 17, 2012, 09:05:10 PM
what about the americans living in israel?

Same, from what I hear. It's no picnic, but people don't make aliya for nothing.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 17, 2012, 09:10:38 PM
what about the americans living in israel?
They don't really travel around the country I assume.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Yeki89 on November 17, 2012, 10:12:16 PM
if you want to change the dates on a $350 ticket, it would incur a free change fee, but price difference of $1000's?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 17, 2012, 10:38:54 PM
if you want to change the dates on a $350 ticket, it would incur a free change fee, but price difference of $1000's?
Yup
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Yeki89 on November 17, 2012, 10:39:34 PM
grrr
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Chaikel on November 18, 2012, 03:02:23 AM
Thanks. Amen. I will update from an Americans perspective once I get there. I love all the Israelis attitude "couldn't be safer" "you don't feel a thing in Jerusalem"   
To be fair, that's what we were saying before Friday night
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: PlatinumGuy on November 18, 2012, 03:03:46 AM
Wonder why the airlines are allowing these cancellations

I guess otherwise people will be afraid to buy non refundable tickets to Israel in advance.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Chaikel on November 18, 2012, 04:22:36 AM
Wonder why the airlines are allowing these cancellations

I guess otherwise people will be afraid to buy non refundable tickets to Israel in advance.
Aside from LY, I don't think anyone else is allowing cancelations
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: PlatinumGuy on November 18, 2012, 04:40:44 AM
Aside from LY, I don't think anyone else is allowing cancelations
Ok, so why is LY?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Chaikel on November 18, 2012, 05:26:18 AM
Ok, so why is LY?
Maybe the majority of tickets now are glitch tix ;D
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: josh nyc on November 18, 2012, 01:31:07 PM
I cancelled 7pm tix for tonight (sun) on fri at 4pm and received a full refund including the "75 upgrade charges" - I first tried to rebook for Tue or Wed night (I needed to be here on Mon, last min) and was told that "elal is not rebooking any GLITCH tickets" - was actually shocked to get any money back
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 18, 2012, 01:49:56 PM
Any updates? Is it safe to go tomorrow?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: MosheP on November 18, 2012, 01:50:45 PM
Thanks. Amen. I will update from an Americans perspective once I get there. I love all the Israelis attitude "couldn't be safer" "you don't feel a thing in Jerusalem"   
Yes I really want to hear it.

Just got to my apartment. It really is calm here. When I told the taxi driver that I considered canceling my flight due to the situation he started laughing. He then proceeded to go on a rampage for 30 minuets how the Palestinians are liars, and how if the rest of the world would back down the whole situation would be over in a few hours.

To me it seems that Jerusalem is calm, quiet and business is going as usual.

To anyone considering canceling or changing, I assure you that it's not necessary.
Title: Re: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 18, 2012, 03:29:01 PM
Just got to my apartment. It really is calm here. When I told the taxi driver that I considered canceling my flight due to the situation he started laughing. He then proceeded to go on a rampage for 30 minuets how the Palestinians are liars, and how if the rest of the world would back down the whole situation would be over in a few hours.

To me it seems that Jerusalem is calm, quiet and business is going as usual.

To anyone considering canceling or changing, I assure you that it's not necessary.

If you're just coming to Yerushalayim etc I wouldn't necessarily tell someone not to go. But otherwise I'm not sure going right now would be the smartest idea.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 18, 2012, 04:13:35 PM
Just spoke to them.  They said they're not refunding the 75, is this the case?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 18, 2012, 10:08:26 PM
Just spoke to them.  They said they're not refunding the 75, is this the case?
Sounds like YMMV. HUCA.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 18, 2012, 10:09:49 PM
Sounds like YMMV. HUCA.
+1 I think they have to or you can dispute the charge.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Yeki89 on November 18, 2012, 11:42:09 PM
Aside from LY, I don't think anyone else is allowing cancelations
UA is, or so I heard. (grandma is there on vacation)
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Galitzyaner on November 19, 2012, 12:26:26 AM
I cancelled 7pm tix for tonight (sun) on fri at 4pm and received a full refund including the "75 upgrade charges" - I first tried to rebook for Tue or Wed night (I needed to be here on Mon, last min) and was told that "elal is not rebooking any GLITCH tickets" - was actually shocked to get any money back
:o So it seems that 'glitch' tickets have a separate set of rules...  With all the waivers and cancellations, I'd think they'd have a surplus of empty seats.. ::)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: dvol on November 19, 2012, 10:07:07 AM
Just spoke to them.  They said they're not refunding the 75, is this the case?

I cancelled and was told by Cheryl in Elal that "yes, she believes the rules are for a FULL refund so I should be seeing the $75 back"
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: dvol on November 19, 2012, 11:06:54 AM
Email I just received from Delta: 
   
Israel Unrest Travel Exception Policy Bulletin 1 - November 16, 2012

TRAVEL EXCEPTION POLICY ADVISORY      Israel Unrest 
BULLETIN #1                                              ISSUED: November 16, 2012
Delta Air Lines is offering travel options for customers who wish to make a voluntary itinerary change because their flight plans may be impacted by the unrest in Israel.
Note: DL/AF/KL policies may vary between carriers due to local operational circumstances and limitations.
DL/KLM (Air France information is located at the end of this document.)
Reason:                                    Israel Unrest
Dates of Impacted Travel:       November 16, 2012 through November 23, 2012
Applicable to Travel On:          Delta / Delta Connection / DL Coded KLM operated / KLM operated DL coded / KLM coded KLM operated / AF coded DL operated


Affected Area(s) To/From/Through:

 

·          Tel Aviv, Israel (TLV)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 19, 2012, 12:06:55 PM
In light of the present security situation in Israel, EL AL will allow customers to cancel or change their flight departure dates under the following conditions:

Passengers departing from Israel and Israeli passengers returning to Israel by November 29, 2012 (inclusive) will be able to move up their flight dates with no cancelation fee or handling fee. (If the change entails an upgrade to a higher Class, the difference in fare will be charged). It is also possible to receive a full refund.

Passengers wishing to postpone their flights beyond November 29, 2012 may do so for up to 6 months beyond that date with no charge for this change either. The new fare will be the fare in effect on the new date of departure.

Tourists to Israel may change or cancel their flights until/including November 22, 2012 (in accordance with the above conditions).

Israelis living overseas who receive a call-up for immediate army service will be granted discounts on their flights to Israel at EL AL's overseas branches upon presentation of their call-up notice. 

EL AL expresses its wholehearted support for the residents of Israel’s south and central areas and wishes all residents of Israel a quiet week.

* Dear Customers – Please be sure to follow any changes that may be made in response to the security situation.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 19, 2012, 12:10:06 PM
Does this mean they will allow date change with out paying difference?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: dvol on November 19, 2012, 12:18:06 PM
Does this mean they will allow date change with out paying difference?

It means they won't charge you the change FEE which is usually about $250. They will still charge you the fare difference.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 19, 2012, 12:30:23 PM
It means they won't charge you the change FEE which is usually about $250. They will still charge you the fare difference.
"(If the change entails an upgrade to a higher Class, the difference in fare will be charged)."
Otherwise im assuming no fee
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: dvol on November 19, 2012, 12:42:07 PM
They mean higher class of service within coach, not coach -> business, etc.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on November 19, 2012, 01:17:12 PM
Cancelled
What do they gain from cancellations in the last minute?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on November 19, 2012, 09:11:56 PM
Did anyone that cancelled get back the $75 fee?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 19, 2012, 09:50:03 PM
Did anyone that cancelled get back the $75 fee?
I cancelled 7pm tix for tonight (sun) on fri at 4pm and received a full refund including the "75 upgrade charges" - I first tried to rebook for Tue or Wed night (I needed to be here on Mon, last min) and was told that "elal is not rebooking any GLITCH tickets" - was actually shocked to get any money back
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: knicks3216 on November 19, 2012, 10:36:44 PM
I have a  flight scheduled to leave at 730pm this Thursday night the (Nov 22) however I'd like to switch my flight to Wednesday Nov 21st, the day before, without a fee. With the way EL AL is changing flights right now is there any way to do this without incurring a penalty from EL AL?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Ergel on November 19, 2012, 11:54:20 PM
I have a  flight scheduled to leave at 730pm this Thursday night the (Nov 22) however I'd like to switch my flight to Wednesday Nov 21st, the day before, without a fee. With the way EL AL is changing flights right now is there any way to do this without incurring a penalty from EL AL?
PUTPAC
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: knicks3216 on November 20, 2012, 12:37:24 AM
Called several times and they still said I had to pay the difference in price. Any specific things I should say?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Chaikel on November 20, 2012, 12:54:30 AM
Called several times and they still said I had to pay the difference in price. Any specific things I should say?
My credit card number is...
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on November 20, 2012, 12:58:58 AM
My credit card number is...
LOL
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: bubbles on November 20, 2012, 09:21:21 AM
Just spoke with El Al and they said you need to cancel the day before your flight.  Cancel on the day of the flight and you will incur penalties.

After a few phone calls I confirmed that they will refund all tickets, including the &75 change fee. You must cancel outside of 6 hours before your flight.


tie breaker anyone?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: FoSho on November 20, 2012, 10:05:15 AM
tie breaker anyone?

Well I just called and was told 8 hours before the flight.

Since we're supposed to leave late tomorrow night - I will pack tonight and then wait until tomorrow afternoon to make the decision based on what is going on. 
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Dan on November 20, 2012, 10:08:11 AM
tie breaker anyone?
Jews.  3 people, 4 opinions.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on November 20, 2012, 03:02:25 PM
Has anyone been able to postpone thier glitch tickets by changing to the direct flight and only paying the $75 fee?

Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on November 20, 2012, 03:35:39 PM
Has anyone been able to postpone thier glitch tickets by changing to the direct flight and only paying the $75 fee?



Same question here
Title: Elal issuing full refunds for flights departing up until 11/29
Post by: Mordy788 on November 20, 2012, 04:54:14 PM
I just got a message from American Airlines that they are allowing free changes due to situation in Israel for travel between November 21 - 26.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Jkhein on November 20, 2012, 04:56:04 PM
I just got a message from American Airlines that they are allowing free changes due to situation in Israel for travel between November 21 - 26.
for which flights?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: FoSho on November 20, 2012, 11:10:23 PM
Is anyone flying out tomorrow? With spouse and children?

We're still unsure what to do. We do not plan on doing a lot of running around.nd.

Is anybody there now? Where? And how does it feel to be a tourist in the country now?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Galitzyaner on November 21, 2012, 01:52:39 AM
Is anyone flying out tomorrow? With spouse and children?

We're still unsure what to do. We do not plan on doing a lot of running around.nd.

Is anybody there now? Where? And how does it feel to be a tourist in the country now?
Go, don't even give it second thought, don't give in to Hamas ym"s, if you give in, they won!
ארץ אשר עיני ה' אלוקיך בה מראשית השנה ועד אחרית השנה
הנה לא ינום ולא יישן שומר ישראל
!גיוואלד
Go support the people of Israel in the Holy Land in their time of need.
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: sky121 on November 21, 2012, 08:29:55 AM
Is anyone flying out tomorrow? With spouse and children?

We're still unsure what to do. We do not plan on doing a lot of running around.nd.

Is anybody there now? Where? And how does it feel to be a tourist in the country now?

Depending on where you go you may not feel too much of a difference. On the other hand times are bad right now, the sirens are going off, and no one knows what's going to be. Though it might be "over" in a few days it could C"V get worse. It's your decision, your wife's.   And I don't feel like it's showing support to Israel to go visit right now. There are other ways to support them at the moment. Just my 2 cents.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on November 21, 2012, 08:52:11 AM
Just cancelled my tickets for tonight. I called a few times and each time I was told that the $75 fee will not be refunded. I spoke with the Israel desk so maybe NY will give a different answer.

I figured it would be easier to dispute with Amex than waiting on hold for 20 minutes each time. Pretty bummed about cancelling and just wanted to get it done with...
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: FoSho on November 21, 2012, 09:35:28 AM
Just cancelled my tickets for tonight. I called a few times and each time I was told that the $75 fee will not be refunded. I spoke with the Israel desk so maybe NY will give a different answer.

I figured it would be easier to dispute with Amex than waiting on hold for 20 minutes each time. Pretty bummed about cancelling and just wanted to get it done with...

Sorry for you.

We, on the other hand, are waiting until the last moment. Hoping for some sort of drastic change for the better... Although it doesn't feel like that right now. 

The real issue we are having is putting our family under stress and unease while we are away.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: traveler2 on November 21, 2012, 09:54:08 AM
You should receive your $75 refund.  When I cancelled on November 16th, the CSR said "no" and when I ask to be transferred to the Supervisor, she said he gave the wrong information

Any receive their full refund yet by credit card?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Galitzyaner on November 21, 2012, 01:18:58 PM
Just cancelled my tickets for tonight. I called a few times and each time I was told that the $75 fee will not be refunded. I spoke with the Israel desk so maybe NY will give a different answer.

I figured it would be easier to dispute with Amex than waiting on hold for 20 minutes each time. Pretty bummed about cancelling and just wanted to get it done with...
Ceasefire!  That's what you get for canceling a holy visit to the holy land! O0
Sorry for you.

We, on the other hand, are waiting until the last moment. Hoping for some sort of drastic change for the better... Although it doesn't feel like that right now. 

The real issue we are having is putting our family under stress and unease while we are away.
Good you waited!
I can't see how staying in one place (which is what you wrote you is your desire) e.g. Jerusalem, wound put "stress and unease" on your family.

The place seems to be business as usual, there were only 2 rockets, with zero success, b"h!
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 21, 2012, 01:20:08 PM
Anyone think Elal will change anything overnight?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: FoSho on November 21, 2012, 01:41:23 PM
Good you waited!
I can't see how staying in one place (which is what you wrote you is your desire) e.g. Jerusalem, wound put "stress and unease" on your family.

The place seems to be business as usual, there were only 2 rockets, with zero success, b"h!

Do you think it will 'stick'?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: bubbles on November 21, 2012, 01:43:32 PM
whats the quickest way to get in touch with el al right now?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: jmansour on November 21, 2012, 05:21:39 PM
Ive been here since sun night and thank gd its been mostly normal. I reccomend all to come!
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 22, 2012, 11:42:48 AM
Now they're telling me I could cancel with a $250 fee and I won't get the $75 change fee for the cheap tickets deal.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: jj1000 on November 22, 2012, 03:54:04 PM
Now they're telling me I could cancel with a $250 fee and I won't get the $75 change fee for the cheap tickets deal.
That's what you get for a cease fire.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: traveler2 on November 24, 2012, 09:02:37 AM
My full refund including the $75 fee is still in process from a week ago.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on November 26, 2012, 01:12:29 AM
Now they're telling me I could cancel with a $250 fee and I won't get the $75 change fee for the cheap tickets deal.

What did you end up doing? they are telling me the same, this makes no sense, i paid only $390
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Jkhein on November 26, 2012, 02:20:58 AM
What did you end up doing? they are telling me the same, this makes no sense, i paid only $390
are you for real?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on November 26, 2012, 09:07:15 AM
are you for real?
cancellation fee of almost 65%

and what happened to them cancelling these for free, when did that end?
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Ergel on November 26, 2012, 09:12:53 AM
cancellation fee of almost 65%

and what happened to them cancelling these for free, when did that end?
No offense but this is standard and once you changed to direct they stopped letting you cancel
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: JEWDA on November 26, 2012, 10:52:53 AM
What did you end up doing? they are telling me the same, this makes no sense, i paid only $390
told her to speak to a supervisor and they said they can make an exception.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: traveler2 on November 26, 2012, 09:16:32 PM
Expect 6 to 8 weeks for a refund.  I called CSR at El Al inquiring my refund.  She said it is in process. I will receive my "mistake" fare refund plus $75 refund
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on November 27, 2012, 01:14:27 AM
told her to speak to a supervisor and they said they can make an exception.

what number did you call? USA or israel?

I was on the phone for an hour with no luck
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on November 27, 2012, 01:17:01 AM
No offense but this is standard and once you changed to direct they stopped letting you cancel
'

I only changed 1 way to direct, the flight there is still with stopover

is there anything i can do with my amex? i used the platinum, do any of there programs cover flight cancellations?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: waterpri on December 19, 2012, 12:36:25 PM
Has anyone received their refund?  Still havent gotten mine.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: dvol on December 19, 2012, 01:39:16 PM
Emailed ElAl yesterday and got this response:

Dear XXXXXX,

I have fowarded your e-mail to the supervisor of our Refunds department for handling, their direct e-mail is refunds@elalusa.com.
Our refunds department is currently experiencing an overwhelming amount of refund request. We ask for your patience in this matter; the refund is in process.

Sincerely,
Nubia Ramos
Customer Relations, USA
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: caveman924 on December 21, 2012, 01:15:59 AM
Haha keep waiting....my parents had to cancel their "glitch" tickets because of Superstorm Sandy and have yet to see their refund....it seems ElAl is milking the 8 weeks in the 6-8 weeks for refunds policy.

In regards to the glitch tickets the reason people got mixed responses is because when people changed their tickets to direct tickets, El Al reclassified the tickets to the lowest class possible for tickets which has the toughest restrictions attached to it. Expect to wait the full 8 weeks to see your refunds.

Also, if anyone has problems in the future that requires the cancellation of the ticket for reasons such as weather related cancellations, etc. and they give you a hard time about the $75 remind them that it was not a value added service separate from the ticket but rather an "upgrade" from a connecting flight to a direct flight, which classifies the payment as part of the fair and therefore the $75 must also be refunded.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on December 22, 2012, 11:46:49 PM
Has anyone received their refund?  Still havent gotten mine.

me nither
Title: Re: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on December 23, 2012, 01:59:16 AM
me nither
+1
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on December 30, 2012, 02:49:09 PM
Anyone had flights BEYOND 11/29 and successfully cancelled and got fully refunded?
If yes, please share your story!
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on December 30, 2012, 04:50:24 PM
I think they're waiting for the shekel to get stronger before they start issuing the refunds.  ::)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: waterpri on January 15, 2013, 04:13:50 PM
So eight weeks has come and gone.  Anyone else still waiting for their refund?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on January 15, 2013, 06:34:26 PM
So eight weeks has come and gone.  Anyone else still waiting for their refund?
i think many
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: danR on January 15, 2013, 10:50:57 PM
Still waiting for my refund . Anyone get theirs?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Dan on January 15, 2013, 10:51:15 PM
Chargeback.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 15, 2013, 10:55:55 PM
Chargeback.
Wondering if I should do that on my one-week old cancellation...
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Dan on January 15, 2013, 10:59:29 PM
Wondering if I should do that on my one-week old cancellation...
No.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 16, 2013, 12:00:07 AM
No.
Why do you say so?
I was never told a timeframe.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Dan on January 16, 2013, 12:03:48 AM
Why do you say so?
I was never told a timeframe.
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Ergel on January 16, 2013, 12:09:36 AM
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
+1000
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 16, 2013, 01:22:30 AM
Because refunds can take a few weeks to process and it's a vile thing to do without allowing adequate time and making a follow-up call.
Ya, although we all know what the end will be ::)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Dan on January 16, 2013, 01:23:40 AM
Ya, although we all know what the end will be ::)
After 120 they'll ask "did you give it all you got"
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 16, 2013, 02:06:22 AM
After 120 they'll ask "did you give it all you got"
Ma kesher?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on January 27, 2013, 12:39:56 AM
Cancelled mid November still no refund.  I hope to get interest too;-)
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on January 27, 2013, 10:53:54 PM
from 11/28 and no refund, opened dispute, now amex wants a credit receipt or ticket receipt, what do i tell them??
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: elikay on January 27, 2013, 11:22:29 PM
from 11/28 and no refund, opened dispute, now amex wants a credit receipt or ticket receipt, what do i tell them??
What do you have?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on January 27, 2013, 11:33:24 PM
What do you have?

not much, just emails from expedia/priceline of original tickets


cancellation and refund promise was done by phone
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 27, 2013, 11:39:36 PM
not much, just emails from expedia/priceline of original tickets


cancellation and refund promise was done by phone
Can you get Expedia/Priceline to email you a statement about that cancellation?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on January 28, 2013, 11:57:00 AM
Can you get Expedia/Priceline to email you a statement about that cancellation?

When I cancelled my tickets over the phone with ElAl I got an email from Expedia notifying me that my reservation was cancelled.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: txtmax4 on January 28, 2013, 01:41:14 PM
When I cancelled my tickets over the phone with ElAl I got an email from Expedia notifying me that my reservation was cancelled.
Any mention of the full refund in the email?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: Mocha on January 28, 2013, 02:03:38 PM
Anyone have a link from elals original statement allowing the cancellations?
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: waterpri on February 11, 2013, 11:21:16 AM
Finally got my refund.  Got in touch with a really helpful ElAl agent. 

If anyone is still struggling to get their refund let me know and I can pass along her number.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on February 13, 2013, 03:23:10 PM
Can you get Expedia/Priceline to email you a statement about that cancellation?

Tried from expedia they said they cant provide me with that email
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on February 13, 2013, 03:23:38 PM
Finally got my refund.  Got in touch with a really helpful ElAl agent. 

If anyone is still struggling to get their refund let me know and I can pass along her number.

Please that would really help
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: aryeh1 on February 19, 2013, 04:06:31 PM
Finally got refunded!
Its been about 4 months.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: alpicone on February 20, 2013, 01:03:28 PM
Just got mine also... 3 months. I wonder what possible reason they could for taking so long to process the refund.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: chuchem on February 20, 2013, 01:33:00 PM
Free loan towards a jewish cause
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: melie on March 12, 2013, 12:41:06 PM
Help I still did not get my refund! Someone mentioned a number for a rep. can u pass it on please.
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: KidOOO on March 15, 2013, 02:11:00 PM
Help I still did not get my refund! Someone mentioned a number for a rep. can u pass it on please.

dispute it

i just got the refund after 2 months in dispute
Title: Re: Elal issuing full refunds for flights departing up until 11/29
Post by: melie on March 17, 2013, 02:11:49 AM
did not use amex card