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DansDeals Forum => Tech Talk => Topic started by: Chaikel on April 22, 2013, 09:34:10 PM

Title: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 22, 2013, 09:34:10 PM
Why not...
Title: Re: Tech Troubleshooting/Help Master Thread
Post by: Chaikel on April 22, 2013, 09:36:06 PM
So I just started installed a new graphics card and connected my monitors, and this is what it's showing.

Why?
How do I get rid of it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 22, 2013, 11:22:44 PM
restart computer first
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 22, 2013, 11:23:15 PM
how many monitors are connected
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: real-brisker on April 23, 2013, 12:01:30 AM
Nice thread.
Merge the DH tech troubleshooting thread. ;)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Barryg on April 23, 2013, 12:32:09 AM
MacBook turns off about 5 times a day... (There was a point it didn't turn on at all for about 6 months, then one day it started and now) randomly turns off...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 23, 2013, 12:37:38 AM
Sorry macs get there own place for troubleshooting - somewhere with "geniuses":)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: real-brisker on April 23, 2013, 12:43:22 AM
loose battery?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Barryg on April 23, 2013, 01:01:27 AM
Seems tight to me... Also, there's no rhyme or reason... Geniuses send it out to other geniuses and charge about 250, (which is more than a 6 year old macbook is officially worth) and then it could die the next day...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 23, 2013, 03:47:31 AM
restart computer first
Done
how many monitors are connected
3. Monitor 1 doesn't exist (are there anyn non-PnP monitors that still exist?)

Could it be a PIP? I have 2 VS247s 1 is connected via HDMI, and 1 DVI, 3rd is an older Acer. IIRC none of them have PIP
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Suave on April 23, 2013, 05:13:08 PM
Done3. Monitor 1 doesn't exist (are there anyn non-PnP monitors that still exist?)

Could it be a PIP? I have 2 VS247s 1 is connected via HDMI, and 1 DVI, 3rd is an older Acer. IIRC none of them have PIP
It may be a different device, like a phone or tablet.

PS, I am running my laptop with 3 monitors :) my set up is cool, I should post pics.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 23, 2013, 05:55:00 PM
Delete all PiP Monitors restart and let it autodetect. I would also update graphics drivers
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 23, 2013, 06:12:22 PM
Delete all PiP Monitors restart and let it autodetect. I would also update graphics drivers
Will try that. Drivers updated. I also read in many places online that unplugging everything for 10 minutes to let capacitors run out can fix this problem
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on April 23, 2013, 06:37:47 PM
Touchpad stopped working on my wife's Toshiba laptop yesterday.

Reinstalling Synaptic drivers didn't help, restoring windows to 2 days earlier before a windows update didn't help, then did F2 to enter setup and F9 to reset defaults and that worked. Still don't really understand what happened though.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chff on April 23, 2013, 06:44:36 PM
Touchpad stopped working on my wife's Toshiba laptop yesterday.

Reinstalling Synaptic drivers didn't help, restoring windows to 2 days earlier before a windows update didn't help, then did F2 to enter setup and F9 to reset defaults and that worked. Still don't really understand what happened though.

How about reinstalling windows?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on April 23, 2013, 06:50:39 PM
How about reinstalling windows?
Erm, I already fixed the problem, read again :D
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 23, 2013, 08:08:26 PM
Possibly just a minor bios issue, maybe it just messed up some settings. I've seen it happen for no apparent reason.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari101 on April 24, 2013, 01:22:28 AM
My friend uses his comp just to write Hebrew he has a issue that often it changes itself to English and he cant change it back to Hebrew (left alt + shift)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: BAHayman on April 24, 2013, 06:46:57 AM
Touchpad stopped working on my wife's Toshiba laptop yesterday.

Reinstalling Synaptic drivers didn't help, restoring windows to 2 days earlier before a windows update didn't help, then did F2 to enter setup and F9 to reset defaults and that worked. Still don't really understand what happened though.
A lot of laptops have a button to disable the touch pad. That could have got hit by mistake and resetting the bios just restores everything to defaults so it would "unpress" the button...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Suave on April 24, 2013, 08:33:14 AM
A lot of laptops have a button to disable the touch pad. That could have got hit by mistake and resetting the bios just restores everything to defaults so it would "unpress" the button...
Does it have jog shuttle?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: SPLP on April 24, 2013, 09:13:35 AM
have HP lap top , this is the 2nd hp lap top that the letters on the key board are worn off the new one is maybe 2yrs old --
A)anyone else have this happen ?
B) If have change the keyboard on lap top , any chance that if done incorrectly will harm files etc ---- computer contains many legal cases and can not take a chance to do harm to it ---since i can buy an external keyboard to solve

i wonder how many hits on the keys do the figure b4 they wear out 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: real-brisker on April 24, 2013, 09:23:38 AM
Changing keyboard should not affesct HD. Either way, if you have important files on your PC I would advise you regularly back it up.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on April 24, 2013, 09:24:52 AM
A lot of laptops have a button to disable the touch pad. That could have got hit by mistake and resetting the bios just restores everything to defaults so it would "unpress" the button...
that's what I was thinking
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 24, 2013, 10:33:04 AM
As long as you change the keyboard while the laptop is off it will either work properly or not work properly. I've changed hundreds of keyboards I never saw anything get damaged yet
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: SPLP on April 25, 2013, 01:58:09 AM
As long as you change the keyboard while the laptop is off it will either work properly or not work properly. I've changed hundreds of keyboards I never saw anything get damaged yet

THANKS -- letters wearing off-- common ?
or only if pond on them beyond what hp considers normal lifespan , since happened to 2 hp computers i would think it is  kind of a planned obsolescence ?--your thoughts
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 25, 2013, 06:47:39 AM
Will try that. Drivers updated. I also read in many places online that unplugging everything for 10 minutes to let capacitors run out can fix this problem
Unplugged all monitors and computer from outlet for over an hour, still there. Unplugged all PIP monitors from computer and logged in via TV and it was still there.

Do you think it might bee the TV display adapter?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ChAiM'l on April 25, 2013, 07:30:37 AM
Having issues with wireless mouse, which I'm attributing to USB 3.0 interference. Is thereanything I can do other than connecting receiver to USB extension?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 25, 2013, 11:00:26 AM
Unplugged all monitors and computer from outlet for over an hour, still there. Unplugged all PIP monitors from computer and logged in via TV and it was still there.

Do you think it might bee the TV display adapter?
Maybe, but forget about it for a sec, is everything else running ok> do they all have the proper display resilution etc?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 25, 2013, 11:01:15 AM
Having issues with wireless mouse, which I'm attributing to USB 3.0 interference. Is thereanything I can do other than connecting receiver to USB extension?
Why wouldn't you atttribute it to the mouse first, wireless mice have more issues than usb 3.0 does. try the mouse on dif systme see if you have the smae issues.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 25, 2013, 02:53:47 PM
Maybe, but forget about it for a sec, is everything else running ok> do they all have the proper display resilution etc?
Not 100% of your question. Are my terrestrial monitors running at their proper resolution? Yes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 25, 2013, 03:02:28 PM
Then whats the problem?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 25, 2013, 03:07:07 PM
Then whats the problem?
I have a non-pnp monitor listed that isn't there. I realize it's not the end of the world, I just want to know how to get rid of it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 25, 2013, 03:32:11 PM
Are you using one graphics card or two?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on April 25, 2013, 04:08:00 PM
Are you using one graphics card or two?
I'm using 1 (dedicated), but the onboard one still works. This must be new technology, in my days the onboard was automatically disabled and the only way to have 2 cards was SLI or XF
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: far rockaway on April 28, 2013, 11:13:45 PM
Trying to figure out how I use touch screen laptop. My display is too large for the screen and I need to drag to see the other side of the screen. How to I set the screen to display the whole screen to fit the display? Not sure that was so clear.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 28, 2013, 11:32:02 PM
Change the resolution size should resolve the issue
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chff on April 29, 2013, 02:46:50 AM
My windows explorer keeps on crashing. Im on a Win8 (upgraded a Win7) HP Laptop. It happens more often when I do file managment with my WD Padsport pluged in
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on April 29, 2013, 10:15:38 AM
Do you have the same issue when you plug the WD Passport in a dif win 8 or win 7 computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on June 12, 2013, 10:07:39 PM
How hard is it to replace a laptop keyboard? Is it something that I should try to do myself with following directions from the internet or is it advisable to pay someone with experience? (the specific keyboard that I need to replace is for a Toshiba Satellite C855D-S5320)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on June 12, 2013, 10:30:17 PM
very easy to do. Takes me under a min for 90% of laptops
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShmuliT on June 12, 2013, 11:22:15 PM
very easy to do. Takes me under a min for 90% of laptops
I'd be shocked if you meant that literally?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShmuliT on June 12, 2013, 11:24:30 PM
THANKS -- letters wearing off-- common ?
or only if pond on them beyond what hp considers normal lifespan , since happened to 2 hp computers i would think it is  kind of a planned obsolescence ?--your thoughts
I think if you are from the older generation who smashes the keyboard like its a typewriter will really reduce the life span of the keys.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on June 13, 2013, 12:55:34 AM
I'd be shocked if you meant that literally?
I do. I've done hundreds of them.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on June 13, 2013, 12:57:15 AM
half of them don't even use screws anymore it just pops off...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShmuliT on June 13, 2013, 02:56:58 AM
K. The one I once replace involved removing quite a few screws and some of the casing.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: birne on June 13, 2013, 03:27:24 AM
K. The one I once replace involved removing quite a few screws and some of the casing.
on some laptops you might have to pop off the piece of plastic on the top of it,  but still shouldn't take more then 2 minutes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on June 13, 2013, 02:08:40 PM
Any good videos/articles that you know of that show how to do it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on June 13, 2013, 02:16:16 PM
Search youtube for *your model laptop* replace keyboard.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari101 on July 22, 2013, 11:14:48 PM
Sound on Windows media player turns off after about a min playing,anyone can help?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on July 22, 2013, 11:19:34 PM
on any clip or specific clips.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari101 on July 22, 2013, 11:28:19 PM
on any clip or specific clips.
ya only one (have not think about that, I guess that video is corrupted?)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smart brit on July 23, 2013, 05:36:21 PM
Help!
I'm out of the country and I forgot my notebook password.
I don't have any driver's etc here and I'm not very tech savvy to understand the tech language to know what to do now.
Is there anything I could do?
I have a dell windows 8 notebook
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on July 23, 2013, 05:50:57 PM
Many Options. Hirens boot CD have some options.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smart brit on July 23, 2013, 06:18:46 PM
Many Options. Hirens boot CD have some options.
Thanks
I gave it to some technician and he did it for me.
Thank you
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on August 20, 2013, 10:44:15 AM
Any way to uninstall/delete all programs files etc that I installed/downloaded on my computer since I got it or it's gotto be done manually?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: real-brisker on August 20, 2013, 10:46:51 AM
centro - You basically want to make  a factory restore?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on August 20, 2013, 10:50:51 AM
centro - You basically want to make  a factory restore?
Correct, that won't delete the programs that was installed on it when I purchased it? If so then how's it done?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: real-brisker on August 20, 2013, 10:56:04 AM
What programs are you refering to.
There can be programs on there from when you purchased it, that may likely have been added on only after the windows installation.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on August 20, 2013, 10:58:16 AM
What programs are you refering to.
There can be programs on there from when you purchased it, that may likely have been added on only after the windows installation.
Never mind that, how do I restore?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 20, 2013, 11:10:06 AM
Never mind that, how do I restore?
It depends on your manufacturer and model.  Many computes have a restore partition that you can access by hitting F10 (sometimes, F2 or F12) right when you turn on the computer (before the Windows screen comes on).  It usually called 'boot options', or the like.  From there you will have options such as 'boot to hard drive' and 'boot to cd rom'.  One option may be, 'boot to system restore' (or something similar).  Select that option and follow the steps.  Note that this will remove your data and programs (many times it gives you a backup option,  but not always).  If the above steps do not work, let me know.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on August 20, 2013, 11:23:29 AM
It depends on your manufacturer and model.  Many computes have a restore partition that you can access by hitting F10 (sometimes, F2 or F12) right when you turn on the computer (before the Windows screen comes on).  It usually called 'boot options', or the like.  From there you will have options such as 'boot to hard drive' and 'boot to cd rom'.  One option may be, 'boot to system restore' (or something similar).  Select that option and follow the steps.  Note that this will remove your data and programs (many times it gives you a backup option,  but not always).  If the above steps do not work, let me know.
Tx, I'll try it later.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 20, 2013, 02:39:06 PM
I want to add, that if your intention for doing this is to give away or sell the laptop, be aware that although your data will be erased, it could be recovered with a data recovery software.  Although the chances of someone having nefarious intentions and doing this are slim, it is good to know.  If you are concerned, you could download cc cleaner (or other, similar softare) and use their free space wiper.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 20, 2013, 07:24:08 PM
Many Options. Hirens boot CD have some options.
For the future, I like recommending this one, although it looks scary:
http://pogostick.net/~pnh/ntpasswd/

There's also this tool, which will make bootable USB:
http://www.rmprepusb.com/tutorials/12---bootable-usb-drive-to-reset-windows-user-pasword

ETA:
Turns out Hirens uses same tool:
http://www.hirensbootcd.org/resetting-windows-password/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ishkabible on August 22, 2013, 03:13:26 PM
For the future, I like recommending this one, although it looks scary:
http://pogostick.net/~pnh/ntpasswd/

+1  It does look scary but the prompts really do hold your hand.  I removed a workstation from a server network to home network using the windows 7 built in option and it locked me out (apparently you have to unhide the admin account first, last time I follow windows instructions).  This tool let me create a new admin account without any trouble.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on August 24, 2013, 09:23:32 PM
There's an awesome tool for non techies on the geek squad mri CD.  It has a really simple gui that any novice can follow.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShlomoM on October 01, 2013, 08:53:07 AM
Looking for help with my t430 the fan is always on and makes a spinning sound.
Any way to control the speed or temperature of the computer?
TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Suave on October 01, 2013, 09:38:23 AM
Looking for help with my t430 the fan is always on and makes a spinning sound.
Any way to control the speed or temperature of the computer?
TIA
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T430-Fan-speed/m-p/1056557#M76364
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on October 01, 2013, 01:25:34 PM
There was a utility we used to used on the old laptops that would speed up the fan, I'm sure it can slow it down as well. I don't recall the name though maybe speedfan or something
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShlomoM on October 01, 2013, 03:57:38 PM
http://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T430-Fan-speed/m-p/1056557#M76364
There was a utility we used to used on the old laptops that would speed up the fan, I'm sure it can slow it down as well. I don't recall the name though maybe speedfan or something

Thanks for the help I'll try them out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yuneeq on October 01, 2013, 04:46:39 PM
On Mac I would use smcfancontrol.
It works great.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2013, 05:36:27 PM
Looking for help with my t430 the fan is always on and makes a spinning sound.
Any way to control the speed or temperature of the computer?
TIA
IMO it is not advisable to change the fan speed, unless you know for sure the cpu is not running hot.  First check the cpu temp, or cpu usage.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShlomoM on October 01, 2013, 10:20:10 PM
IMO it is not advisable to change the fan speed, unless you know for sure the cpu is not running hot.  First check the cpu temp, or cpu usage.
which do you use?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2013, 11:45:03 PM
which do you use?
The quickest check would be looking at the task manager, on the performance tab.  If the CPU is at 100 that is why your fan is running.  It is probably overheating.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yuneeq on October 02, 2013, 12:15:32 AM
IMO it is not advisable to change the fan speed, unless you know for sure the cpu is not running hot.  First check the cpu temp, or cpu usage.

I would only set it to make the cpu cooler, never the opposite. Smcfancontrol also has cpu temp so that's a plus.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 02, 2013, 12:33:57 AM
I would only set it to make the cpu cooler, never the opposite. Smcfancontrol also has cpu temp so that's a plus.
Perhaps I misunderstood the OP.  I thought the OP was looking for a way to make the fan 'quieter' (i.e. stop spinning), hence my post that I did not think that was a good idea if the problem is a hot cpu.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yuneeq on October 02, 2013, 01:26:50 AM
Perhaps I misunderstood the OP.

You did not.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ShlomoM on October 02, 2013, 05:14:19 PM
The quickest check would be looking at the task manager, on the performance tab.  If the CPU is at 100 that is why your fan is running.  It is probably overheating.
it says its running at 27% yet the fan is spinning quite fast...and loud
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 03, 2013, 12:05:24 AM
I have a desktop running xp and my sound is not working on YouTube but is working on windows media player when I go to the control panel everything is frayed out and these 2 notifications pop up when I start my computer any help would be appreciated (http://img.tapatalk.com/d/13/10/03/9uma8ymy.jpg)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 01:44:01 AM
it says its running at 27% yet the fan is spinning quite fast...and loud
What is your cpu temp?  Try this download (or find your own). http://www.alcpu.com/CoreTemp/
Be aware, that this software tries to install some junk-ware.  After the initial "next", select "decline" on all of the following screens.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 01:47:11 AM
I have a desktop running xp and my sound is not working on YouTube but is working on windows media player when I go to the control panel everything is frayed out and these 2 notifications pop up when I start my computer any help would be appreciated
#1 Everything in the Control Panel is grayed out, or only audio controls?
#2 Did this problem start happening when you started getting those messages?
#3 Do other video sharing websites not work, or only youtube?
#4 Have you tried youtube in other browsers?
#5 It would really help to read your post if you included some punctuation.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 03, 2013, 08:16:27 PM
#1 only by volume
#2 im not sure sorry
#3 i tried multiple websites no sound
#4 ie and google chrome
#5 sorry about that will try to punctuate in the future

Thanks a lot in advance.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 09:16:56 PM
#1 only by volume
#2 im not sure sorry
#3 i tried multiple websites no sound
#4 ie and google chrome
#5 sorry about that will try to punctuate in the future

Thanks a lot in advance.
If you have not done so already, try reinstalling the audio drivers. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 09:21:39 PM
#1 only by volume
#2 im not sure sorry
#3 i tried multiple websites no sound
#4 ie and google chrome
#5 sorry about that will try to punctuate in the future

Thanks a lot in advance.
Regarding the error messages, my guess is that they are unrelated.  Here are the three possibilities -
1.  The messages are unrelated, and benign.
2.  The messages are indicating the sound card has a problem
3.  The messages are unrelated, but are not benign.  You have a problem, which could include OS corruption, hardware failure, or malware.
My complete guess is either 1, above, or 3 (malware).
Like my last post suggested, try reinstalling the driver, and run malware tests to make sure you are clean.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 03, 2013, 09:26:02 PM

If you have not done so already, try reinstalling the audio drivers. 
how would i do that,and would buying a new sound card help
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 09:35:21 PM
how would i do that,and would buying a new sound card help
Who is the manufacturer?  If the problem is the sound card driver, then yes, installing a new card (and therefore a new driver) would fix the problem.  But why go through the trouble?  Reinstalling the driver is free, and easier.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 03, 2013, 09:36:48 PM
Dell, if you have the time and wouldnt mind explaining how to reinstall the driver, thanks in advance.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 10:00:21 PM
Dell, if you have the time and wouldnt mind explaining how to reinstall the driver, thanks in advance.
Go to dell.com.  Click on support, then drivers and downloads.  It will ask you for your computer model.  There should be an option to 'automatically detect' your model.  Select that option, and follow the steps.  You should then be sent to a page that has the available downloads for your computer.  'Audio' should be a heading with file(s) listed underneath.  If there are more than one, post here the options.  Otherwise download the file (it should be an .exe) and run it.  After the installation you may need a reboot.  See if that works.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 10:02:06 PM
Disclaimer - the above steps are from memory, and may not be exact.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 03, 2013, 10:58:42 PM
Thanks i wasnt sure if i did your steps good but now it works thanks a million
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 03, 2013, 11:01:34 PM
Thanks i wasnt sure if i did your steps good but now it works thanks a million
Your Welcome!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on October 06, 2013, 02:04:10 PM
I'm trying to connect a device to my E6530 via Bluetooth but it seems like this laptop has no Bluetooth option, does it make sense ( hope not )?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yuneeq on October 06, 2013, 02:12:08 PM
I'm trying to connect a device to my E6530 via Bluetooth but it seems like this laptop has no Bluetooth option, does it make sense ( hope not )?

It makes sense.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on October 06, 2013, 02:14:01 PM
It makes sense.
Hmmm, why would they make a high end laptop without it?

Would a Bluetooth USB solve the problem?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Name Changed on October 06, 2013, 02:23:34 PM
Hmmm, why would they make a high end laptop without it?

Would a Bluetooth USB solve the problem?
Still common for laptops not to have BT.

On Dell's Latitude, they charge extra for every feature, so typically it would come w/o BT
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yuneeq on October 06, 2013, 02:25:29 PM
Quote from: centro link=topic=27868.msg1#msg1 a SD 9 date=1381083241
Hmmm, why would they make a high end laptop without it?

Would a Bluetooth USB solve the problem?

Just checked it up, it's an add on option. I agree,(http://) it's ridiculous.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on October 06, 2013, 02:28:16 PM
Would a Bluetooth USB solve the problem?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 06, 2013, 04:10:20 PM

Yes.  What are you trying to connect?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on October 06, 2013, 06:35:30 PM
Yes.  What are you trying to connect?
Was trying to connect a mouse,
And was trying to send/receive files ( I read someplace how to do it but it didn't work ).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on October 06, 2013, 08:14:51 PM
Yes.
Any USB BT adaptor on eBay should be good or I goto look for something specific?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 06, 2013, 09:03:43 PM
Was trying to connect a mouse,
And was trying to send/receive files ( I read someplace how to do it but it didn't work ).
You lost the manufacturer's bt?  Contact them to see if you can get a free replacement.  What device were you trying to transfer with?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on October 09, 2013, 03:06:08 PM
I keep getting this error message when I click once on a file. Does anyone know how to stop it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 09, 2013, 04:55:31 PM
Run word as admin.

Run the Word program in administrator mode. To do so, you may browse to below location:
·         Computer, Programs files/Program files X (86).
·         Look for Microsoft Office ->Office 15.
·         Look for  Winword.exe
·         Right click on it and click Properties
·         Click on the Compatibility tab and check the box for Run as admin.
·         Click ok.
Now try to perform the task and check if the issue persists.
 
I hope the above steps helps. If you need further assistance on this particular issue or any other Office related issues let us know and we will be glad to assist you.
Thank you.

See:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-error-message-error-word-was-unable-to/5348122c-0b69-4a6b-a244-05f0c9d1b98a
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 09, 2013, 08:07:04 PM
I keep getting this error message when I click once on a file. Does anyone know how to stop it?
What version of Windows?  'When I click once on a file.'  Do you mean double-click, or single click?  From the error, it sounds like Office files (.docx, .xlsx, etc) is this correct?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on October 16, 2013, 03:13:29 PM
I picked up a HP ENVY 17-j027cl 17.3" Laptop Computer  yesterday froms Sam's Club. The internet is so slow. Pages are opening slow etc. One person did write a review that the wifi wasn't great. Is there anything that might fix this? Or should I just return it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 16, 2013, 05:41:27 PM
I picked up a HP ENVY 17-j027cl 17.3" Laptop Computer  yesterday froms Sam's Club. The internet is so slow. Pages are opening slow etc. One person did write a review that the wifi wasn't great. Is there anything that might fix this? Or should I just return it?
Internet being slow can be caused by many factors.
1.  Run speedtest.net to ensure your speeds are good.
2.  Disable (or uninstall) any preloaded malware programs and install one that you want to use.
3.  Try different browsers.
4.  If possible, (to eliminate wireless being the issue) plug in to the router and test that way.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on October 16, 2013, 11:17:35 PM
What version of Windows?  'When I click once on a file.'  Do you mean double-click, or single click?  From the error, it sounds like Office files (.docx, .xlsx, etc) is this correct?
Windows 7. Single click. yes office files
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 16, 2013, 11:25:42 PM
Windows 7. Single click. yes office files
How long has the issue been going on for?  Did you make any changes (install software, etc) around the start of this problem?  Any other issues with the computer? 
Before you start troubleshooting, many times the simplest answer is not to fix the problem, but just try to uninstall/reinstall.  If you have the CD, in most cases the process should take 15-20 minutes and is much quicker than troubleshooting.  For most basic users, this is the best first troubleshooting step.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 16, 2013, 11:26:22 PM
You can also try a repair (of Office, not Windows) first, which is even a quicker process.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzf on October 17, 2013, 12:17:57 AM
When I attach an external hard drive to my laptop, I cant get it to eject safely, it says it's in use. It's happening with multiple drives and those drives will eject safely on other computers.

If I sign out then sign back in, i will then be able to remove it safely.

Unlocker doesn't seem to find anything.

Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 17, 2013, 12:30:45 AM
When I attach an external hard drive to my laptop, I cant get it to eject safely, it says it's in use. It's happening with multiple drives and those drives will eject safely on other computers.

If I sign out then sign back in, i will then be able to remove it safely.

Unlocker doesn't seem to find anything.

Thanks.
Try to temporarily disable your AV protection, and then try it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on October 17, 2013, 02:08:22 PM
I keep getting this error message when I click once on a file. Does anyone know how to stop it?
Update: I put microsoft word into administrator mode and it solved the problem I was having but is also annoying becase each time I try to open a document I need to give it administrator approval to 'allow it to make changes to my computer'. Does anyone know how to switch it from administrator mode back to regular?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 17, 2013, 02:27:30 PM
Update: I put microsoft word into administrator mode and it solved the problem I was having but is also annoying becase each time I try to open a document I need to give it administrator approval to 'allow it to make changes to my computer'. Does anyone know how to switch it from administrator mode back to regular?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 17, 2013, 02:28:44 PM
Turn off UC in control panel.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 17, 2013, 02:31:02 PM
windows.microsoft.com/en-US/Windows7/Turn-User-Account-Control-on-or-off/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 17, 2013, 02:35:12 PM
Let me add, that in general it is better (as annoying as it can be) to have UAC turned on.  I would not consider this to be a long-term solution.  When you have time, try my suggestion above, of either repair (Office, not Windows), or uninstall/reinstall Office.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: jack12 on October 17, 2013, 02:50:28 PM
Thanks for your help. I tried the repair - didnt work. I don't have the installation file, code etc right now to uninstall it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 17, 2013, 06:29:59 PM
Old laptop running xp. Sound is fine when streaming but when playing from DVD drive sound is cracked?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 17, 2013, 06:37:30 PM
Old laptop running xp. Sound is fine when streaming but when playing from DVD drive sound is cracked?
What about a regular mp3 file from your computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 19, 2013, 10:56:48 PM
What about a regular mp3 file from your computer?
Works fine, only DVD playback is bad
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 19, 2013, 10:59:34 PM
Works fine, only DVD playback is bad
Maybe it's a codec issue. Which program did you use to play the DVD? Did you try VLC?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 19, 2013, 11:00:09 PM
Maybe it's a codec issue. Which program did you use to play the DVD? Did you try VLC?
tried em all
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 19, 2013, 11:39:29 PM
tried em all
Maybe DVD drive is bad or needs cleaning? Or maybe the cable which carries the sound is loose (if they still have that)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 20, 2013, 11:47:19 PM
My keyboard shortcuts don't work. I can't seem to find where to turn them on.
I'm sure its a simple thing...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 20, 2013, 11:56:29 PM
My keyboard shortcuts don't work. I can't seem to find where to turn them on.
I'm sure its a simple thing...
Which ones? In specific programs or Windows general shortcuts?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 20, 2013, 11:57:30 PM
Which ones? In specific programs or Windows general shortcuts?
General. Crtl+C etc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 21, 2013, 12:00:47 AM
General. Crtl+C etc.
Strange, I've never heard of such a thing. Did you reboot? Make sure the keyboard is plugged in securely?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 21, 2013, 12:01:29 AM
Strange, I've never heard of such a thing. Did you reboot? Make sure the keyboard is plugged in securely?
It has been like this for a while, I just never got around to taking care of it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 21, 2013, 01:53:11 AM
It has been like this for a while, I just never got around to taking care of it.
Wireless, USB?  Possibly a driver issue.  Go to device manager, uninstall the keyboard, then unplug the keyboard, and plug it back in.  It should reinstall automatically.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 21, 2013, 03:17:36 PM
Wireless, USB? Possibly a driver issue.  Go to device manager, uninstall the keyboard, then unplug the keyboard, and plug it back in.  It should reinstall automatically.
Yup. But does it make sense that everything else works?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 21, 2013, 04:47:28 PM
Yup. But does it make sense that everything else works?
That is possible, even with a driver problem.  Not the definite cause, but it is worth a try.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: puddles on October 22, 2013, 10:20:35 PM
I have an Asus laptop with a C & D Drive. I am completely out of space on the default C drive and have attempted to move everyhing I can over to the D Drive.
There is a ton of room on the D Drive (~100gb) and less than 1gb on the C. Does anyone know how I can move space from 1 to the other?? really need help. TIA
Modify message
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 22, 2013, 10:27:39 PM
I have an Asus laptop with a C & D Drive. I am completely out of space on the default C drive and have attempted to move everyhing I can over to the D Drive.
There is a ton of room on the D Drive (~100gb) and less than 1gb on the C. Does anyone know how I can move space from 1 to the other?? really need help. TIA
Modify message
What version of Windows?  Depending on how the partitions (assuming they are the same physical drive) you can use Windows Disk Manager.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: puddles on October 22, 2013, 10:30:25 PM
Windows 7. I have tried but I can't figure it out. If someone could help I would even pay I am so desperate. I was told someone "taking over" my computer might take this easier.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 22, 2013, 10:35:09 PM
Windows 7. I have tried but I can't figure it out. If someone could help I would even pay I am so desperate. I was told someone "taking over" my computer might take this easier.
Where are you located?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: puddles on October 22, 2013, 10:37:06 PM
Brooklyn.  :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 22, 2013, 10:43:56 PM
Windows 7. I have tried but I can't figure it out. If someone could help I would even pay I am so desperate. I was told someone "taking over" my computer might take this easier.
I cannot login, the only internet access I have is via phone.  I can try to help over the forum...1) backup your D drive to an external hard drive.  2) delete the D partition (I'll give you step-by-step).  3) merge the free space to the c partition (I'll give you step-by-step.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 22, 2013, 10:43:59 PM
Brooklyn.  :(
Well, I can't help you physically. If you want, you can download TeamViewer (http://www.teamviewer.com) and I could access your computer remotely and take a look.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 22, 2013, 10:46:36 PM
There is also software (such as Partition Magic) that will do the merge without backing up and deleting the partition (a 'live merge'), but there is more that can go wrong doing it this way.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on October 23, 2013, 10:18:54 AM
Yup. But does it make sense that everything else works?
Maybe it's your ctrl key, did you try the ctrl key on the right? how about the on screen keyboard, does it work there?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on October 25, 2013, 12:09:04 AM
I'm in Brookyn, If you still need it resolved feels free to contact me and bring it over
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 25, 2013, 01:24:22 AM
I'm in Brookyn, If you still need it resolved feels free to contact me and bring it over
Me? The keyboard?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 02:37:12 PM
I have a cable modem and a separate wireless router. When using that setup, my speed takes a huge hit from 23 mbps with a wired connection down to 3.5 mbps with WIFI connection.
I'm wondering if there is a way to have the router connected so that I can use WIFI for my smartphone, but also have a wired connection from the modem directly to laptop so as to achieve max speed. The modem has only one ethernet port. Any suggestions how I can connect both router and laptop directly into modem? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: A European on October 27, 2013, 02:45:08 PM
Help!
I am locked out of my computer, I never had a code on it, turned it on and it ask me for a code.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 27, 2013, 02:50:24 PM
Me? The keyboard?
He was talking to @puddles.
I have a cable modem and a separate wireless router. When using that setup, my speed takes a huge hit from 23 mbps with a wired connection down to 3.5 mbps with WIFI connection.
I'm wondering if there is a way to have the router connected so that I can use WIFI for my smartphone, but also have a wired connection from the modem directly to laptop so as to achieve max speed. The modem has only one ethernet port. Any suggestions how I can connect both router and laptop directly into modem? TIA
Buy a cheap ethernet switch.
Help!
I am locked out of my computer, I never had a code on it, turned it on and it ask me for a code.
Reboot into Safe Mode (press F8 as it boots up until you see a boot menu, then select Safe Mode), and see if it still asks for a password. If yes, there should be another hidden account called Administrator, which only show when you boot into Safe Mode. See if you can log into that account and delete the password of the main account.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 02:54:31 PM
Buy a cheap ethernet switch.
Like this one (http://www.amazon.com/Netgear-ProSafe-Ethernet-Switch-GS116NA/dp/B00023DRLO)? Will it allow both the wifi and wired laptop to use internet simultaneously?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 02:55:49 PM
Help!
I am locked out of my computer, I never had a code on it, turned it on and it ask me for a code.
There are a number of free tools you can download.  Here is one I have used numerous times.
http://pogostick.net/~pnh/ntpasswd/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 02:58:30 PM
I have a cable modem and a separate wireless router. When using that setup, my speed takes a huge hit from 23 mbps with a wired connection down to 3.5 mbps with WIFI connection.
I'm wondering if there is a way to have the router connected so that I can use WIFI for my smartphone, but also have a wired connection from the modem directly to laptop so as to achieve max speed. The modem has only one ethernet port. Any suggestions how I can connect both router and laptop directly into modem? TIA
What slows down?  The wired or wireless?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:00:44 PM
What slows down?  The wired or wireless?
When I connect the wireless router and use wifi, the speed slows down drastically. When I skip the router and connect laptop directly to modem, speed shoots way up.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 27, 2013, 03:01:43 PM
Like this one (http://www.amazon.com/Netgear-ProSafe-Ethernet-Switch-GS116NA/dp/B00023DRLO)? Will it allow both the wifi and wired laptop to use internet simultaneously?
Yes, but you don't need something with so many ports. Look for a switch with like 4 or 5 ports, it will be much cheaper.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:03:12 PM
Yes, but you don't need something with so many ports. Look for a switch with like 4 or 5 ports, it will be much cheaper.
Thanks. That amazon link has options to choose how many ports. The one with 5 ports costs $34.99. Is that reasonable?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: A European on October 27, 2013, 03:05:10 PM
There are a number of free tools you can download.  Here is one I have used numerous times.
http://pogostick.net/~pnh/ntpasswd/
Could I download it from my phone, and connect it to the computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 03:07:01 PM
When I connect the wireless router and use wifi, the speed slows down drastically. When I skip the router and connect laptop directly to modem, speed shoots way up.
It is a wireless issue.  What kind of wireless adapter is on the laptop?  Have you tried other wireless devices?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 03:10:42 PM
Could I download it from my phone, and connect it to the computer?
It needs to be on a bootable cd or usb.  You can try AnonymousUser's suggestion, but with Windows 8 (7 too, CMIIW) the admin account is disabled by default.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:11:41 PM
It is a wireless issue.  What kind of wireless adapter is on the laptop?  Have you tried other wireless devices?
Intel(R) Centrino(R) Wireless-N 2230
Haven't tried other wireless devices.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on October 27, 2013, 03:13:03 PM
Thanks. That amazon link has options to choose how many ports. The one with 5 ports costs $34.99. Is that reasonable?
This one (http://www.amazon.com/D-Link-5-Port-Unmanaged-Desktop-DES-1005E/dp/B003WOWB5S/?tag=cl03f-20) is cheaper.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:26:02 PM
This one (http://www.amazon.com/D-Link-5-Port-Unmanaged-Desktop-DES-1005E/dp/B003WOWB5S/?tag=cl03f-20) is cheaper.
Thanks alot.
Just to clarify, I should connect the switch to the modem, and then connect the laptop and router to the switch?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:27:17 PM
I should add, when on wifi, according to speedtest.net, my upload speed is 4.74 mbps while download speed is 3.5 mbps or less. Isn't that bizzare?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 27, 2013, 03:29:11 PM
Thanks alot.
Just to clarify, I should connect the switch to the modem, and then connect the laptop and router to the switch?
I once tried that, ended up needing a router for my OBI, something to do with the switch not assigning IP addresses...
I defer to the experts.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:31:40 PM
I once tried that, ended up needing a router for my OBI, something to do with the switch not assigning IP addresses...
I defer to the experts.
Please clarify - what did you attempt and did it work or not?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 27, 2013, 03:34:15 PM
Please clarify - what did you attempt and did it work or not?
I did modem to switch to PC/PC/printer/OBI. Didnt work for me, now I do modem to router to switch to PC/obi etc (I even have another router connected to this) and everything works fine, -full plugged in speed.
I cant really explain it though...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 03:35:19 PM
I did modem to switch to PC/PC/printer/OBI. Didnt work for me, now I do modem to router to switch and everything works fine, -full plugged in speed.
I cant really explain it though...
Hmmm very weird indeed.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: A European on October 27, 2013, 03:58:59 PM
with Windows 7 the admin account is disabled by default.
FIFY
You are right.   :(  :( :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 04:09:30 PM
I did modem to switch to PC/PC/printer/OBI. Didnt work for me, now I do modem to router to switch to PC/obi etc (I even have another router connected to this) and everything works fine, -full plugged in speed.
I cant really explain it though...
It depends on your modem/service.  The modem, b'derech klal must be in front of the router.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: A European on October 27, 2013, 04:17:56 PM
Reboot into Safe Mode (press F8 as it boots up until you see a boot menu, then select Safe Mode), and see if it still asks for a password. If yes, there should be another hidden account called Administrator, which only show when you boot into Safe Mode. See if you can log into that account and delete the password of the main account.
Thank you but it's a no go, as mentioned above.

There are a number of free tools you can download.  Here is one I have used numerous times.
http://pogostick.net/~pnh/ntpasswd/
Thank you will try it soon.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 04:19:38 PM
Thanks alot.
Just to clarify, I should connect the switch to the modem, and then connect the laptop and router to the switch?
1.  As I posted above, putting a switch in front of the wireless router, and behind the modem, may not work.  Your modem may be only able to give one IP.
2.  You wireless issue will remain.  What router are you using?  If possible, try another wireless device and see if the problem persists.  This will determine if the issue is with the router or laptop.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 04:25:41 PM
1.  As I posted above, putting a switch in front of the wireless router, and behind the modem, may not work.  Your modem may be only able to give one IP.
2.  You wireless issue will remain.  What router are you using?  If possible, try another wireless device and see if the problem persists.  This will determine if the issue is with the router or laptop.
I'm using an old router, could that be the issue? It's belkin play N600 dual band N router.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 04:38:59 PM
I'm using an old router, could that be the issue? It's belkin play N600 dual band N router.
The age alone should not be an issue (it is an N, not B).  The first step is troubleshooting where the problem comes from.  You have already determined that it is not the internet by plugging in directly to the modem.  So we know it is wireless.  Next is to determine if it is the router or the laptop.  My guess is the router (not necessarily broken physically,  it may be in the settings).  Try to test with another wireless device.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: BBM on October 27, 2013, 04:41:13 PM
My Cpu usage is always above 70% even when i am not multi tasking. Any help?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 04:50:28 PM
My Cpu usage is always above 70% even when i am not multi tasking. Any help?
Does it happen immediately upon boot?  Or only after a while?  It can be any number of problem.  Does it feel hot?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: BBM on October 27, 2013, 05:01:30 PM
Does it happen immediately upon boot?  Or only after a while?  It can be any number of problem.  Does it feel hot?
Not especially hot. Can be immediate as well on occasion.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 07:19:13 PM
Not especially hot. Can be immediate as well on occasion.
Usually there is no immediate,  quick fix.  You can blow some air, to ensure the fan is not clogged.   Then try to disable programs from your startup, remove AV (temporarily), etc. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 27, 2013, 10:37:19 PM
A little OT:
Where can I get a cheap decent router to do a setup similar to George's?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 10:41:27 PM
Update: I have no idea why, but my speed problems went away, hopefully for good. I plugged the router into the modem, then direct ethernet from router into laptop, and speed is as high as ever. Wifi on smartphone is only a drop slower. BH.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 27, 2013, 10:42:40 PM
Update: I have no idea why, but my speed problems went away, hopefully for good. I plugged the router into the modem, then direct ethernet from router into laptop, and speed is as high as ever. Wifi on smartphone is only a drop slower. BH.
You are still not using your computers wifi
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: george on October 27, 2013, 10:44:47 PM
You are still not using your computers wifi
True, but I tested laptop with wifi and it was only a drop slower. (20 mbps instead of 23 mbps). I think that's normal. I plugged in direct ethernet just to have the extra bit of speed and, perhaps, stability.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on October 27, 2013, 10:45:52 PM
True, but I tested laptop with wifi and it was only a drop slower. (20 mbps instead of 23 mbps). I think that's normal. I plugged in direct ethernet just to have the extra bit of speed and, perhaps, stability.
Yeah sometimes these things just need to restart.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 27, 2013, 10:55:13 PM
A little OT:
Where can I get a cheap decent router to do a setup similar to George's?
A friend?  Amazon?  Ebay?
What are you trying to accomplish?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 29, 2013, 09:31:24 PM
A friend?  Amazon?  Ebay?
What are you trying to accomplish?
I would like to turn my wired internet into both wired and WiFi.
Would this work (http://www.adorama.com/LKX2000R.html?utm_term=Other&utm_medium=Affiliate&utm_campaign=Other&utm_source=rflaid62905)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 29, 2013, 09:43:01 PM
I would like to turn my wired internet into both wired and WiFi.
Would this work (http://www.adorama.com/LKX2000R.html?utm_term=Other&utm_medium=Affiliate&utm_campaign=Other&utm_source=rflaid62905)?
Not what you want.

ETA - That link is for a modem/router.  Although you technically could only use the wireless capabilities and add it to your current network, if you don't know what you are doing, I wouldn't recommend it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 29, 2013, 10:06:50 PM
Not what you want.

ETA - That link is for a modem/router.  Although you technically could only use the wireless capabilities and add it to your current network, if you don't know what you are doing, I wouldn't recommend it.
What would you recommend?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 29, 2013, 10:12:00 PM
What would you recommend?
Only for internet browsing,  or file/print sharing as well?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 29, 2013, 10:43:08 PM
I would like to turn my wired internet into both wired and WiFi.
Would this work (http://www.adorama.com/LKX2000R.html?utm_term=Other&utm_medium=Affiliate&utm_campaign=Other&utm_source=rflaid62905)?
if you have cablevision/optimum call them up and ask them for one they were giving them out for free a while back
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 29, 2013, 10:47:46 PM
Only for internet browsing,  or file/print sharing as well?
As of now.
if you have cablevision/optimum call them up and ask them for one they were giving them out for free a while back
NotAnonymous doesn't seem to like the idea....
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 29, 2013, 11:56:35 PM
As of now.NotAnonymous doesn't seem to like the idea....
Why do you say that?  Is that the link you posted above?  I admit I only looked at it for a second, but it looked like a DSL modem/router, not a cable modem/router...Am I wrong?  If they are giving away a free modem/router that will work fine for your needs.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 29, 2013, 11:59:38 PM
Why do you say that?  Is that the link you posted above?  I admit I only looked at it for a second, but it looked like a DSL modem/router, not a cable modem/router...Am I wrong?  If they are giving away a free modem/router that will work fine for your needs.
read the description
Quote
Linksys Refurbished X2000 Wireless-N ADSL2+ Modem Router, Refurbished by LinksysWith a 90 Day Warranty from Linksys
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 30, 2013, 12:03:18 AM
read the description
I did...it clearly says ADSL.  Please CMIIW.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 30, 2013, 12:12:51 AM
@Dov, who do you use for internet?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 30, 2013, 12:18:38 AM
An example:
http://www.amazon.com/dp/B009RRZ36I/?tag=cl03f-20

I have never used this particular model, however, generally speaking Linksys is a good brand.  If at some time you might do file/print sharing, you may want to consider getting a router with one or two USB ports.

Generally speaking, I would not recommend purchasing a combo modem/wireless router.  However, if your ISP is giving them away for free, then for your needs IMO it will be fine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 30, 2013, 12:22:43 AM
read the description
The title of the item is deceptive.  It is indeed a DSL modem, but it also has a WAN port to accept internet from everything else, too.  But, then it just becomes a plain router.  There is no need for someone who has cable to buy this (IMO).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 30, 2013, 12:42:14 AM
this (http://www.amazon.com/gp/aw/d/B0041LYY6K/ref=mp_s_a_1_1?qid=1383108030&sr=8-1&pi=AC_SX110_SY165_QL70) is the one optimum gives me (it comes with a USB port)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 30, 2013, 12:47:13 AM
this (http://www.amazon.com/gp/aw/d/B0041LYY6K/ref=mp_s_a_1_1?qid=1383108030&sr=8-1&pi=AC_SX110_SY165_QL70) is the one optimum gives me (it comes with a USB port)
Or you lease it?  If they give it to you, then of course Dov should try for that option.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 30, 2013, 12:50:57 AM
*gave for free
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 30, 2013, 10:17:32 PM
Or you lease it?  If they give it to you, then of course Dov should try for that option.
OK.
I do use optimum, and I will try to call them now.
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on October 31, 2013, 09:02:32 PM
OK.
I do use optimum, and I will try to call them now.
Thanks
No go.
Any suggestions for a cheap one?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: popcorn1508 on October 31, 2013, 09:46:51 PM
look on amazon I think you can find a decent refurbished one for under 30 bucks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 02, 2013, 09:38:02 PM
you can generally find decent new ones for under $30... dlink and netgear usually have many options
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 02, 2013, 09:45:39 PM
you can generally find decent new ones for under $30... dlink and netgear usually have many options
I don't really know what I'm looking for.
What are they called?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 02, 2013, 10:11:53 PM
I don't really know what I'm looking for.
What are they called?
Search for wireless router.  Bli neder I'll look in the next hour or two.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 02, 2013, 10:13:03 PM
Search for wireless router.  Bli neder I'll look in the next hour or two.
Will do.
Shkoiach!
ETA: Are any of the cheaper ones here (http://www.amazon.com/s/ref=sr_nr_p_76_0?rh=i%3Aaps%2Ck%3Awireless+router%2Cp_n_condition-type%3A6461716011%2Cp_72%3A2661618011%2Cp_76%3A2661625011&keywords=wireless+router&ie=UTF8&qid=1383444886&rnid=2661623011) good?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 02, 2013, 10:22:18 PM
go to newegg search for wireless router - sort by price and check reviews...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 03, 2013, 12:14:21 AM
Will do.
Shkoiach!
ETA: Are any of the cheaper ones here (http://www.amazon.com/s/ref=sr_nr_p_76_0?rh=i%3Aaps%2Ck%3Awireless+router%2Cp_n_condition-type%3A6461716011%2Cp_72%3A2661618011%2Cp_76%3A2661625011&keywords=wireless+router&ie=UTF8&qid=1383444886&rnid=2661623011) good?
I can't say for sure that I have ever used this specific model, but for general internet usage almost any (reliable) wireless router will work.
http://www.amazon.com/NETGEAR-RangeMax-WNR1000-Wireless-Router/dp/tech-data/B00894WP4S/ref=de_a_smtd
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on November 03, 2013, 01:41:31 AM
I can't say for sure that I have ever used this specific model, but for general internet usage almost any (reliable) wireless router will work.
http://www.amazon.com/NETGEAR-RangeMax-WNR1000-Wireless-Router/dp/tech-data/B00894WP4S/ref=de_a_smtd
Just a heads up, link is to a refurb
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 03, 2013, 02:28:37 PM
Just a heads up, link is to a refurb
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 03, 2013, 02:28:55 PM
Just a heads up, link is to a refurb
The original link the OP sent me a few days ago was for a refurb, so I assumed they were ok with that.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 03, 2013, 03:10:37 PM
The original link the OP sent me a few days ago was for a refurb, so I assumed they were ok with that.
Whatever works.
Title: Re: Computer help
Post by: popcorn1508 on November 05, 2013, 05:02:11 PM
please post here http://forums.dansdeals.com/index.php?topic=27868.0 (http://forums.dansdeals.com/index.php?topic=27868.0)
Title: Re: Computer help
Post by: katherine123 on November 05, 2013, 05:06:44 PM
please post here http://forums.dansdeals.com/index.php?topic=27868.0 (http://forums.dansdeals.com/index.php?topic=27868.0)

Did you move this for me already?

Anyone can help with my issue?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 05, 2013, 05:39:54 PM
Totally screwed isn't exactly a technical term and doesn't really give me any insight into the issue, but you can always try doing a system restore again by go into it using f8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: katherine123 on November 05, 2013, 06:37:30 PM
Totally screwed isn't exactly a technical term and doesn't really give me any insight into the issue, but you can always try doing a system restore again by go into it using f8

Sorry about the way I worded it. I tried this and it's working again. Thank you.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on November 07, 2013, 08:12:44 PM
Lately I started getting this msg while on the web from time to time;
Unable to load the webpage because the server sent no data.
Error code: ERR_EMPTY_RESPONSE


I think it started since I installed K9, does it make sense? if so, what can i do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 10, 2013, 04:23:30 PM
My sister has an Acer Aspire netbook with Win7 x64. She just started getting an error message on boot that a boot device cannot be found. The hard drive is the 1st on the boot device list in the BIOS.
My initial reaction is that it could be a loose HD cable, a defective HD,  or that Windows is corrupt. Is there an easy way to try to repair Windows if she can't boot into it before checking the hardware? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 10, 2013, 04:39:50 PM
My sister has an Acer Aspire netbook with Win7 x64. She just started getting an error message on boot that a boot device cannot be found. The hard drive is the 1st on the boot device list in the BIOS.
My initial reaction is that it could be a loose HD cable, a defective HD,  or that Windows is corrupt. Is there an easy way to try to repair Windows if she can't boot into it before checking the hardware? TIA
Can she access eRecovery?

1. Power on the computer
2. At the white ACER BIOS screen, hold the Alt key and press the F10 key simultaneously to start Acer eRecovery.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 10, 2013, 05:59:48 PM
If she has any important data on the drive I would recommend working on that part before running tests and risking further damage to drive
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on November 10, 2013, 11:42:35 PM
On my Latitude E6530 scrolling on the trackpad (using 2 fingers) suddenly stopped working, any idea why?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 11, 2013, 01:05:08 AM
On my Latitude E6530 scrolling on the trackpad (using 2 fingers) suddenly stopped working, any idea why?
Nothing personal, but it seems you're having a lot of computer and Gmail problems lately. :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 11, 2013, 01:07:14 AM
On my Latitude E6530 scrolling on the trackpad (using 2 fingers) suddenly stopped working, any idea why?
It's a long shot that it is as simple as this, but it is a good place to start:
(Assuming Windows 7)
Control Panel - Hardware and Sound - Deivces - Mouse
On the screen that comes up, you should have a tab that says "Dell Touchpad".  Click inside the box, and another screen will display.  One of the options will be "Scrolling and Zoom settings".  Check to make sure it is enabled.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 12:30:52 AM
I installed new Windows:
How do install Office from the program files?
Or any program for that matter.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 17, 2013, 04:53:10 PM
I installed new Windows:
How do install Office from the program files?
Or any program for that matter.
Huh?
It's not like a Mac -copying from "program files" is not the same as copying from "applications".  You need to re-install all software.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 04:55:54 PM
Huh?
It's not like a Mac -copying from "program files" is not the same as copying from "applications".  You need to re-install all software.
I don't understand your comparison to a Mac, as I've haven't really used one. :)
My question is: Is it possible to install Office from the program files?
That's all that's left after installing newer Windows.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 17, 2013, 04:59:01 PM
I don't understand your comparison to a Mac, as I've haven't really used one. :)
My question is: Is it possible to install Office from the program files?
That's all that's left after installing newer Windows.
You're giving us a tenth of a story.
You updated the version of Windows?  8 to 8.1?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:29:27 PM
I don't understand your comparison to a Mac, as I've haven't really used one. :)
My question is: Is it possible to install Office from the program files?
That's all that's left after installing newer Windows.
When you say the "progam files", do you mean the files on your c: drive, under "Program Files", or "Program Files (x86)"?  If that is what you mean, then no, you cannot reinstall Office from those files.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:30:11 PM
When you say the "progam files", do you mean the files on your c: drive, under "Program Files", or "Program Files (x86)"?  If that is what you mean, then no, you cannot reinstall Office from those files.
:(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:31:36 PM
:(
What did you do / what are you trying to do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:33:43 PM
What did you do / what are you trying to do?
The laptop had Office, and I installed Windows Vista and then 7.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:38:15 PM
The laptop had Office, and I installed Windows Vista and then 7.
You installed, or you had someone else install?  I assume (from the fact that you are asking this question) that you did a "new" install and not an upgrade.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:40:47 PM
You installed, or you had someone else install?  I assume (from the fact that you are asking this question) that you did a "new" install and not an upgrade.
Yup, I did an install.
It was running XP. I installed Vista and then upgraded to 7.
While on the subject, how to get rid of all the junk. The hard drive should have been clean, but is now showing more than half full.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:44:31 PM
Yup, I did an install.
It was running XP. I installed Vista and then upgraded to 7.
While on the subject, how to get rid of all the junk. The hard drive should have been clean, but is now showing more than half full.
I assume that you probaby did not format the drive first.  If you have not done too much on your new install, IMO, I would start from scratch again, this time making sure you FORMAT.  Why XP-Vista-7?  Why not just 7 right away?  Was it only an upgrade license?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:46:11 PM
I assume that you probaby did not format the drive first.  If you have not done too much on your new install, IMO, I would start from scratch again, this time making sure you FORMAT.  Why XP-Vista-7?  Why not just 7 right away?  Was it only an upgrade license?
Its an upgrade-from-Vista CD.
I should format C, and then start anew (with Vista)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:48:31 PM
Its an upgrade-from-Vista CD.
I should format C, and then start anew (with Vista)?
If you have a full Vista install license, and media, and you did not do too much work on your "new" system, then yes.  I assume, of course, that you either do not need, or have backed up all of the data from this computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:49:57 PM
If you have a full Vista install license, and media, and you did not do too much work on your "new" system, then yes.  I assume, of course, that you either do not need, or have backed up all of the data from this computer.
Nothing on it.
I think its a full license.
Whats media?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 17, 2013, 11:52:57 PM
Nothing on it.
I think its a full license.
Whats media?
CD / DVD / 3.5" / 5.25" / ZIP / DAT / etc
There must be something on it, other than the OS, if half of the drive is in use.  What is the hd capacity?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 17, 2013, 11:59:31 PM
CD / DVD / 3.5" / 5.25" / ZIP / DAT / etc
There must be something on it, other than the OS, if half of the drive is in use.  What is the hd capacity?
I'm not understanding. Whats media?
Capacity is about 37gb.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 18, 2013, 12:05:39 AM
I'm not understanding. Whats media?
Capacity is about 37gb.
Media is, for example a cd disk, or a dvd disk. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 18, 2013, 12:08:31 AM
Media is, for example a cd disk, or a dvd disk.
Oh. I was thinking down the wrong "path".
I have an installation disk, that's all.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 18, 2013, 12:08:54 AM
I think a clean install (i.e. with a format), should leave you with around 30 gig or so, before you install other programs, or update Windows.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 18, 2013, 12:10:06 AM
I think a clean install (i.e. with a format), should leave you with around 30 gig or so, before you install other programs, or update Windows.
Is the disk enough?
The HD is really 40gb, but comes up as 37.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 18, 2013, 12:12:57 AM
Is the disk enough?
The HD is really 40gb, but comes up as 37.
It should be fine for a Windows install and a few programs.  I would not go loading it up with pictures, video, or music, though.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 18, 2013, 12:17:09 AM
It should be fine for a Windows install and a few programs.  I would not go loading it up with pictures, video, or music, though.
I meant the installation CD. Is that enough to install Windows on the formatted drive?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on November 18, 2013, 06:17:37 PM
win 7, microsoft update stuck, im also experiencing a lag in keystrokes. Virus scans are clean.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 18, 2013, 06:20:50 PM
win 7, microsoft update stuck, im also experiencing a lag in keystrokes. Virus scans are clean.
What's running?
Try this Microsoft Fixit:
http://go.microsoft.com/?linkid=9767096
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on November 18, 2013, 06:24:07 PM
What's running?
Try this Microsoft Fixit:
http://go.microsoft.com/?linkid=9767096
tried that but after ten minuets of searching for updates  i closed it...
was running word, becker cpa, chrome...That to much?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 18, 2013, 06:36:27 PM
tried that but after ten minuets of searching for updates  i closed it...
was running word, becker cpa, chrome...That to much?
Probably not too much.
After Windows Update is reset, it takes a long time to do first update check.

Download this:
http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

Run as Administrator.  Press "Scan".  when it finishes, press "Report".  Post that here or PM it to me.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on November 18, 2013, 06:48:37 PM
pmed it sorry
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 18, 2013, 06:58:05 PM
pmed it sorry
No problem.  Also do what I posted above.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 18, 2013, 07:05:19 PM
I'm in Israel, and I just noticed its 2:05.  Will be heading to bed shortly..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 19, 2013, 02:38:48 PM
Not really on this thread too much as I see you have a few guys resolving most of the issues here but I don't think you should do a fresh install of Vista and then upgrade to 7 in any case, especially on a small drive and old system. Install straight to 7 will run much better.s
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 19, 2013, 06:34:22 PM
Not really on this thread too much as I see you have a few guys resolving most of the issues here but I don't think you should do a fresh install of Vista and then upgrade to 7 in any case, especially on a small drive and old system. Install straight to 7 will run much better.s
I can't. :(
All i have is the upgrade CD.

I think a clean install (i.e. with a format), should leave you with around 30 gig or so, before you install other programs, or update Windows.
Its not letting me.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 19, 2013, 06:40:54 PM
Not really on this thread too much as I see you have a few guys resolving most of the issues here but I don't think you should do a fresh install of Vista and then upgrade to 7 in any case, especially on a small drive and old system. Install straight to 7 will run much better.s
100 percent correct.  Except Dov said that he only has an upgrade license.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 19, 2013, 06:42:20 PM
Its not letting me.
What do you mean?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 19, 2013, 06:44:26 PM
What do you mean?
It says I cant format the drive that Windows is running on.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 19, 2013, 06:47:46 PM
It says I cant format the drive that Windows is running on.
Boot to the DVD.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on November 20, 2013, 09:44:55 PM
how is it onlu letting him upgrade. You can download iso OS and use license off any old system...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 20, 2013, 09:45:38 PM
how is it onlu letting him upgrade. You can download iso OS and use license off any old system...
Can I use the license from an active system?
How do I get it?
ETA: Just downloaded this (http://www.magicaljellybean.com/keyfinder/).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 21, 2013, 06:57:54 AM
Can I use the license from an active system?
How do I get it?
ETA: Just downloaded this (http://www.magicaljellybean.com/keyfinder/).
Next time, I recommend this:
http://nirsoft.net/utils/product_cd_key_viewer.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: MLM on November 21, 2013, 09:42:25 AM
Does anyone know how to turn touch back on in windows 8 on dell xps convertible?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on November 21, 2013, 11:04:18 AM
Does anyone know how to turn touch back on in windows 8 on dell xps convertible?
How did you turn it off?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 21, 2013, 12:24:47 PM
Next time, I recommend this:
http://nirsoft.net/utils/product_cd_key_viewer.html
Why next time? :)
And can I use the license from an active system?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 21, 2013, 12:44:36 PM
Why next time? :)
And can I use the license from an active system?
Yes.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on November 21, 2013, 12:46:30 PM
Yes.
Shkoiach.
And the OS is downloadable online?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: MLM on November 21, 2013, 12:58:35 PM
How did you turn it off?

I don't know it just stopped working
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: joesol on November 21, 2013, 01:26:57 PM
Whats the best way to use a 21gb dropbox without slowing down my pc too much?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 21, 2013, 01:42:18 PM
Shkoiach.
And the OS is downloadable online?
It depends what channel your license is for.  PM me your windows key.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 21, 2013, 11:11:45 PM
My friend has an Asus A550C laptop with Windows 8. Today he was using it, when it froze. He manually powered it off, however, now it will not turn back on. The laptop was plugged in at the time. Now there is no response at all when he tries to turn it on. Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 21, 2013, 11:22:02 PM
My friend has an Asus A550C laptop with Windows 8. Today he was using it, when it froze. He manually powered it off, however, now it will not turn back on. The laptop was plugged in at the time. Now there is no response at all when he tries to turn it on. Any ideas?
Reseat the battery?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 21, 2013, 11:27:38 PM
Reseat the battery?
It won't turn on even when plugged in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 21, 2013, 11:30:32 PM
It won't turn on even when plugged in.
I don't know about that model, but some require the battery to be in to have power.  Are there any lights when plugged in?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: MLM on November 22, 2013, 12:12:32 AM
Does anyone know how to turn touch back on in windows 8 on dell xps convertible?

Turns out this machine is defective I am sending it back
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: MLM on November 22, 2013, 09:47:25 AM
Turns out this machine is defective I am sending it back

So after having a Dell XPS Convertible 12 for 2 days. Here are my experiences: The touch screen will work on and off. I have to restart to get it to work. In general I like the computer except that I do not like Windows 8.

Once I send it back what would you recommend that has similar specs and size but runs windows 7?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 05, 2013, 10:59:30 AM
My husbands Dell  E510 keeps shutting off over night. Now it doesnt turn on.
The power button is blinking yellow and no numbers are showing up.
Recently we replaced the power supply and made sure the memory wasnt loose.
Does this mean the motherboard is gone and its time for a new PC?

Thank you!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: katherine123 on December 05, 2013, 11:40:23 AM
My computer has been really slow lately. Even having 3 tabs open is "too much" for it. I imagine that adding RAM would help. The question is if it's something that's simple to install? I'm not a techie at all and know nothing about opening computers and taking it apart. Also, if you can give me a link to where I can buy RAM that would be very helpful.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 05, 2013, 11:43:14 AM
Did you try uninstalling what you dont use?
Go to start->control panel->uninstall programs

You can also check the memory usage by going to My computer and seeing how much memory is used/free
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: katherine123 on December 05, 2013, 11:44:55 AM
I don't have many programs installed, I don't even use my computer for more than email/browsing and watching dvds. I have 360 GB hard drive and have about 100 GB still free. It's still very slow.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: katherine123 on December 05, 2013, 11:47:12 AM
My husbands Dell  E510 keeps shutting off over night. Now it doesnt turn on.
The power button is blinking yellow and no numbers are showing up.
Recently we replaced the power supply and made sure the memory wasnt loose.
Does this mean the motherboard is gone and its time for a new PC?

Thank you!

My sister had that recently with her Dell laptop. She took it to a tech, he said it's an issue with Dell battery or something, that it disconnects. I'm sorry I don't remember many details but it's not an easy fix. He officially reconnected it but then it didn't turn on a day later and then it randomly did turn on and it's been working since. It's not the motherboard, it's probably something inside got loose (maybe the charging connector to battery?).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on December 05, 2013, 03:36:55 PM
I have an HP 510t desktop with 12GB RAM from a few years ago.

Any way to find out how HP configured the 12GB in the 4 available slots?
Think it's 4x2 and 2x2?

Is 16GB the most I can pack into this thing (Win 7 Ultimate 64 bit)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 05, 2013, 04:17:45 PM
I have an HP 510t desktop with 12GB RAM from a few years ago.

Any way to find out how HP configured the 12GB in the 4 available slots?
Think it's 4x2 and 2x2?

Is 16GB the most I can pack into this thing (Win 7 Ultimate 64 bit)?
You can use CPU-Z to determine layout.
You can also use CPU-Z (or Speccy) to get Mobo information and then figure out max RAM.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 05, 2013, 04:58:24 PM
I have an HP 510t desktop with 12GB RAM from a few years ago.

Any way to find out how HP configured the 12GB in the 4 available slots?
Think it's 4x2 and 2x2?

Is 16GB the most I can pack into this thing (Win 7 Ultimate 64 bit)?
Crucial.com or 4allmemory.com will give you config, and compatible upgrades.  Ultimate x64 max RAM is 192.  Obviously the MB max is much less.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 05, 2013, 05:04:35 PM
My computer has been really slow lately. Even having 3 tabs open is "too much" for it. I imagine that adding RAM would help. The question is if it's something that's simple to install? I'm not a techie at all and know nothing about opening computers and taking it apart. Also, if you can give me a link to where I can buy RAM that would be very helpful.
Crucial.com
4allmemory.com
Laptop or desktop?  IMO, for most laptops anyone can do it.  For desktops, anyone can do it, too...but IMO, you should know limits.  The chances of doing major damage are very slim, but there is more going on inside (wires, etc.) that you can by mistake pull out and give yourself a headache.  I'm sure you can find a friend who has done it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: katherine123 on December 05, 2013, 09:12:04 PM
It's for a desktop. I don't have computer tech friends. I guess I'll manage with the slow computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 05, 2013, 09:15:19 PM
It's for a desktop. I don't have computer tech friends. I guess I'll manage with the slow computer.
I'm not saying you can't, just to know your limits...why don't you google 'change desktop memory video tutorial'.  See if what you find scares you away or not.  The whole process should take a novice 5-10 minutes at most, from unplugging the computer, removing the case, and inserting the memory. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 05, 2013, 09:47:28 PM
It's for a desktop. I don't have computer tech friends. I guess I'll manage with the slow computer.
If your computer is as slow as you make it sound, its more likely a different issue slowing it down. Viruses and bad hardware are coming to mind before adding more memory. Just my .02 without seeing the actual machine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 05, 2013, 09:48:57 PM
I have an HP 510t desktop with 12GB RAM from a few years ago.

Any way to find out how HP configured the 12GB in the 4 available slots?
Think it's 4x2 and 2x2?

Is 16GB the most I can pack into this thing (Win 7 Ultimate 64 bit)?

I believe your system can take 16GB max.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 05, 2013, 11:14:52 PM
Dh data recovery- do you have any advice for me on my dell e510 that wont power up?
No numbers are blinking
Thank you
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 05, 2013, 11:19:00 PM
Does it get any power?

1) Unplug and Hold down power button for 30 sec then connect power and turn on,
2) Try reseating the RAM.
3) Try new Power Supply
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 06, 2013, 10:16:09 AM
I tried your suggestions.
I recently replaced the power supply.
I reseated the RAM.
Its still just blinking.
How can I know if its the motherboard and not worth fixing?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 06, 2013, 11:28:35 AM
Whats blinking??
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 06, 2013, 11:29:17 AM
You didn't mention that, Dell has diagnostics based on blinking lights
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 06, 2013, 11:30:53 AM
The amber power light is blinking
No numbers and it doesnt power on
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 06, 2013, 11:42:41 AM
I can tell you that some of these specific Dell Systems are very picky with power supplies and you may need and exact replacement. Some of them also have an issue with the small board that the power switch is on and it may require replacement. You can also try dif RAM or switching Dimms around and the slots around to see if one of them is faulty and shorting.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: tll on December 06, 2013, 11:44:26 AM
Ok thank you very much for your help
I will bring it in for repair
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 08, 2013, 09:19:21 AM
I just bought a new 1TB Internal HD to replace my current 320GB one. What's the best way to clone the old one to the new one? It has 3 partitions: one large partition which is the main partition, a recovery partition, and a small partition which is just marked OEM partition in Disk Management and doesn't show a file system. I have a USB enclosure.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 08, 2013, 11:19:42 AM
If you know how to use Ghost, that would be your best option. It will clone the data onto the full size of the new hard drive unlike many other cloning software that will clone 320GB to 320GB of your new HD and you will still need to resize the new drive
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 08, 2013, 12:25:46 PM
If you know how to use Ghost, that would be your best option. It will clone the data onto the full size of the new hard drive unlike many other cloning software that will clone 320GB to 320GB of your new HD and you will still need to resize the new drive
Is there a freeware program I can use? CMIIW, but it shouldn't be to hard to resize the partition in Disk Management.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 08, 2013, 01:07:53 PM
http://www.macrium.com/reflectfree.aspx
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 08, 2013, 01:25:08 PM
http://www.macrium.com/reflectfree.aspx
Thanks. Is it better to install the new HD and clone by booting to the PE, or is it better to put it in the enclosure, clone it from within Windows and then switch them?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 08, 2013, 09:09:50 PM
My brother gave me his old desktop when he got a new one. It is very slow takes at least 20 minutes just to startup, is very laggy in performance, has a secure doc program that starts on startup that I can't get rid of among other things.
Here are the specs
Windows XP Home SP3
Dell DIMENSION DIM4600
Intel(R)
Pentium(R)  4 CPU 2.66GHz
2.66 GHz, 512 MB of RAM.

I ran AVG PC Analyzer
This is the results (http://img.tapatalk.com/d/13/12/09/a5e2a2a9.jpg)

I am also on a budget.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 08, 2013, 09:19:54 PM
My brother gave me his old desktop when he got a new one. It is very slow takes at least 20 minutes just to startup, is very laggy in performance, has a secure doc program that starts on startup that I can't get rid of among other things.
Here are the specs
Windows XP Home SP3
Dell DIMENSION DIM4600
Intel(R)
Pentium(R)  4 CPU 2.66GHz
2.66 GHz, 512 MB of RAM.

I ran AVG PC Analyzer
This is the results (http://img.tapatalk.com/d/13/12/09/a5e2a2a9.jpg)

I am also on a budget.
Are you in Lakewood? I'd have to dig it up, but I may have RAM.  Do you have the XP CD? Reinstall (with a format).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 08, 2013, 09:23:13 PM
I can give you about 10 of those systems I have the laying in the corner of my office lol. Imo Anyone that believes the concept of time is money shouldn't use a slow computer
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 08, 2013, 09:42:17 PM
Are you in Lakewood? I'd have to dig it up, but I may have RAM.  Do you have the XP CD? Reinstall (with a format).
Yes I'm in Lakewood. So the answer is adding RAM? Reinstall? Both?
I don't have the cd but I can ask my brother if he still has it.


I can give you about 10 of those systems I have the laying in the corner of my office lol. Imo Anyone that believes the concept of time is money shouldn't use a slow computer
Was this considered slow when it came out or just by today's standards?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 08, 2013, 09:43:31 PM
Should I push the fix now button on the PC Analyzer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 08, 2013, 10:17:36 PM
Yes I'm in Lakewood. So the answer is adding RAM? Reinstall? Both?
I don't have the cd but I can ask my brother if he still has it.

Was this considered slow when it came out or just by today's standards?
was an old flip phone considered outdated when it came out? No, is it very outdated today? YES
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 09, 2013, 01:25:33 AM
Should I push the fix now button on the PC Analyzer?
It won't help you all that much.  Like DH said, it will be an investment of time on your part.  If you want to proceed, ask your brother for the CD to wipe the drive clean.  Feel free to munn me about the RAM.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 09, 2013, 04:24:47 AM
Before a reformat, maybe try this to see if it makes things faster.

Download CCleaner:
www.piriform.com/ccleaner/download/standard

1. Run the "Cleaner". (button on the bottom right - "Run Cleaner")
2. Go to Registry on the left, press "Scan for issues".  When it finishes, hit "Fix Selected Issues". (press yes at backup, save that file anywhere), then hit "Fix All Selected Issues".

Then, download Malwarebytes:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/7/

Install normally.  Make sure to UNCHECK "Enable free trial of Pro version" at the end of installation.  (keep "update" and "run" checked).
Once it's opened, do a quick scan.  When it finishes (hit show results), make sure everything is checked, and press "Remove Selected".
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 09, 2013, 04:47:22 PM
Before a reformat, maybe try this to see if it makes things faster.

Download CCleaner:
www.piriform.com/ccleaner/download/standard

1. Run the "Cleaner". (button on the bottom right - "Run Cleaner")
2. Go to Registry on the left, press "Scan for issues".  When it finishes, hit "Fix Selected Issues". (press yes at backup, save that file anywhere), then hit "Fix All Selected Issues".

Then, download Malwarebytes:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/7/

Install normally.  Make sure to UNCHECK "Enable free trial of Pro version" at the end of installation.  (keep "update" and "run" checked).
Once it's opened, do a quick scan.  When it finishes (hit show results), make sure everything is checked, and press "Remove Selected".
IMO, since there is no data to be backed up, and no settings to keep, a format/reinstall would take the same time as the above.  You are right if it would be time consuming because of data or settings.  Not the case here.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 09, 2013, 05:08:42 PM
IMO, since there is no data to be backed up, and no settings to keep, a format/reinstall would take the same time as the above.  You are right if it would be time consuming because of data or settings.  Not the case here.
Didn't know any of the above was true.  Maskim all the way.
Though, I'd recommend first installing:
http://www.nirsoft.net/utils/device_manager_view.html
and Save it (as HTML or whatever), so that we can get you the correct drivers after reinstall.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on December 09, 2013, 10:25:09 PM
I believe your system can take 16GB max.
Upgraded from 12GB to 16GB.
Incredible difference in speed!
Seems to have eliminated the lag caused by all my tabs.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 09, 2013, 10:34:49 PM
Can we expect a 16 browser method?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 09, 2013, 10:55:21 PM
Can we expect a 16 browser method?
Is there a bank with 16 products?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 09, 2013, 11:06:56 PM
Is there a bank with 16 products?
Here (http://forums.dansdeals.com/index.php?topic=25991.0) I see 19 different cards from Amex, and 16 from Chase...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on December 09, 2013, 11:16:12 PM
Is there a bank with 16 products?
Who said you need different products ;)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 09:24:40 AM
@DH
Brand new asus k55a
installed windows 7 and ssd drive
when waking up from hibernate get BSOD with KERNEL_DATA_INPAGE_ERROR
already ran check disk and memory check
problem still persists
What should I do next?
Thanks for your help
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 11, 2013, 10:50:49 AM
I'm not DH, but I hope you permit me to answer.

1. With chkdsk, did you run it with the /r switch?
2. Windows expects the drive to be ready after hibernation within 10 seconds. If it's not ready by then, as can happen with large drives, it will give you that stop error. Download this KB hotfix (KB977178) from microsoft (http://support.microsoft.com/kb/977178), install it, and report back.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 10:55:10 AM
I'm not DH, but I hope you permit me to answer.

1. With chkdsk, did you run it with the /r switch?
2. Windows expects the drive to be ready after hibernation within 10 seconds. If it's not ready by then, as can happen with large drives, it will give you that stop error. Download this KB hotfix (KB977178) from microsoft (http://support.microsoft.com/kb/977178), install it, and report back.
1. I ran chkdsk from tools tab in properties in c: drive. Do i need to run it from command line?
2. I saw that already but I think it's for large SATA drives and I have a small ssd drive-should I try it anyways?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 11, 2013, 11:00:05 AM
I'm not DH, but I hope you permit me to answer.

1. With chkdsk, did you run it with the /r switch?
2. Windows expects the drive to be ready after hibernation within 10 seconds. If it's not ready by then, as can happen with large drives, it will give you that stop error. Download this KB hotfix (KB977178) from microsoft (http://support.microsoft.com/kb/977178), install it, and report back.
He's running an SSD drive, his drive is ready faster than a regular drive - I doubt the issue is faulty ssd.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 11:02:20 AM
He's running an SSD drive, his drive is ready faster than a regular drive - I doubt the issue is faulty ssd.
bingo
any other ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 11, 2013, 11:57:05 AM
He's running an SSD drive, his drive is ready faster than a regular drive - I doubt the issue is faulty ssd.
Thought that as well, but it's just a kb, couldn't hurt trying.

Blue screen view (http://www.nirsoft.net/utils/blue_screen_view.html) might help you analyse the dump file to pinpoint the problem.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 12:00:25 PM
Thought that as well, but it's just a kb, couldn't hurt trying.
I guess. But the computer is already in BSOD even before I try and wake it-it pops up immediately
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 11, 2013, 12:04:05 PM
If you shut down and start over you should be able to get to the desktop. Just hold the power button for a few seconds until it turns off.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 12:12:48 PM
If you shut down and start over you should be able to get to the desktop. Just hold the power button for a few seconds until it turns off.
Not following. After I blue screen I already can get to the desktop.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 11, 2013, 01:11:05 PM
Huh? I thought you were saying that you can't install the KB because it's in blue screen.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 01:12:02 PM
Huh? I thought you were saying that you can't install the KB because it's in blue screen.
Nope. I was saying that I don't think what you said is the problem because it enters blue screen immediately when I wake it up with no delay
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 01:13:59 PM
Blue screen view (http://www.nirsoft.net/utils/blue_screen_view.html) might help you analyse the dump file to pinpoint the problem.
Please do this.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 01:17:53 PM
@DH
Brand new asus k55a
installed windows 7 and ssd drive
Can you please explain the steps you took.
You removed drive that came with K55A, and you put in your own new SSD?
You installed Windows 7 from what source?
Did you install all the proper drivers?  (Intel, SSD, etc)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 01:25:48 PM
Can you please explain the steps you took.
You removed drive that came with K55A, and you put in your own new SSD?
You installed Windows 7 from what source?
Did you install all the proper drivers?  (Intel, SSD, etc)
Yes
CD
Yes (tried to update them and they say they are up to date)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 01:33:32 PM
Yes
CD
Yes (tried to update them and they say they are up to date)
Good.
Authentic MS CD?
Got all drivers from Asus (chipset, etc)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 01:39:36 PM
Good.
Authentic MS CD?
Got all drivers from Asus (chipset, etc)?
Yup
Chipset I think is from Intel
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 01:42:27 PM
Yup
Chipset I think is from Intel
Chipset:
http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/Chipset/Chipset_Intel_INFUpdate_Win7_64_Z9301019.zip

IRST:
http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/IRST/IRST_Intel_Win7_64_Z11001032.zip

Latest Bios:
http://dlcdnet.asus.com/pub/ASUS/nb/K55A/K55AAS407.zip

Did you install the SSD software?

All above links are assuming you installed 64-bit.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 01:46:29 PM
Thanks. I think I have these already but can't hurt to try again.

What do you been by install ssd software?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 02:03:49 PM
Thanks. I think I have these already but can't hurt to try again.

What do you been by install ssd software?
Which SSD do you have?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 11, 2013, 02:11:06 PM
Which SSD do you have?
Intel 520 240gb
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 02:13:18 PM
Intel 520 240gb
Install this:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18455

Check for firmware updates, optimize, etc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 11, 2013, 02:33:12 PM
Thanks. Is it better to install the new HD and clone by booting to the PE, or is it better to put it in the enclosure, clone it from within Windows and then switch them?
Bump.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 02:39:17 PM
Don't know.  Doubt it matters. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 11, 2013, 05:53:00 PM
Do you have the XP CD? Reinstall (with a format).
You can use this, if you don't.

XP - https://thepiratebay.ac/torrent/9044043/
To put on USB - http://rufus.akeo.ie
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 09:02:08 AM
Latest Bios:
http://dlcdnet.asus.com/pub/ASUS/nb/K55A/K55AAS407.zip
Is this the right link? just a single .407 file? What do I do with it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 10:29:44 AM
Is this the right link? just a single .407 file? What do I do with it?
Use http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/WinFlash/WinFlash_Win8_64_Z2411.zip
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 10:30:32 AM
Use http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8/WinFlash/WinFlash_Win8_64_Z2411.zip
I have windows 7 installed
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 10:32:12 AM
Also do:
http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100020.zip

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 10:32:24 AM
I have windows 7 installed
I know, same link.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 10:32:57 AM
I know, same link.
you sure?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 10:35:47 AM
you sure?
Yes.
See for yourself:
http://support.asus.com/ServiceHome.aspx?SLanguage=en

Go to download driver.  Put in your laptop model.  Select W7 64 as OS.  go to BIOS utilities.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 10:50:18 AM
Yes.
See for yourself:
http://support.asus.com/ServiceHome.aspx?SLanguage=en

Go to download driver.  Put in your laptop model.  Select W7 64 as OS.  go to BIOS utilities.
"Sorrry, this program only supports ASUS notebook!"
???
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 11:20:03 AM
Install this first http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100020.zip
Asus doesn't recognize itself until after installing that.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 12:46:50 PM
I'm pretty sure you solved the issue. Will let you know for sure later.
Thanks so much for your help!!!!!!!!!!!!!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 12, 2013, 12:47:26 PM
Install this first http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/ATKPackage/ATKPackage_Win7_64_Z100020.zip
Asus doesn't recognize itself until after installing that.
Is it possible that this one was the issue?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 01:25:45 PM
Is it possible that this one was the issue?
Yup.  Asus doesn't work the way it should without that installed.. (LiveUpdate won't install either, etc)
Although it just as well may have been the chipset, IRST, or Intel drivers for SSD.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 12, 2013, 07:48:17 PM
Success! Just swapped out my old HD for a new 1TB one using Macrium like Dan suggested. Thanks everyone!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 12, 2013, 07:50:07 PM
Success! Just swapped out my old HD for a new 1TB one using Macrium like Dan suggested. Thanks everyone!
That should say DanH, but for some reason it autocorrected and now I can't edit it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 12, 2013, 07:54:24 PM
Very happy to hear!  Enjoy!

BTW, which way did you copy it over?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on December 13, 2013, 08:56:01 AM
Definitely fixed. Thanks a bunch DanH. Saved me some nasty looks from a co-worker
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 13, 2013, 09:48:55 AM
Very happy to hear!  Enjoy!

BTW, which way did you copy it over?
I put the new HD in the enclosure and then booted to the PE, just in case there were any files locked by Windows.
The clone operation took a while, but once it finished it only took a few minutes to swap the HDs. Windows didn't even notice the difference, except that now I have a bigger HD. :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 14, 2013, 11:05:51 PM
It won't help you all that much.  Like DH said, it will be an investment of time on your part.  If you want to proceed, ask your brother for the CD to wipe the drive clean.  Feel free to munn me about the RAM.


Before a reformat, maybe try this to see if it makes things faster.

Download CCleaner:
www.piriform.com/ccleaner/download/standard

1. Run the "Cleaner". (button on the bottom right - "Run Cleaner")
2. Go to Registry on the left, press "Scan for issues".  When it finishes, hit "Fix Selected Issues". (press yes at backup, save that file anywhere), then hit "Fix All Selected Issues".

Then, download Malwarebytes:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/dl/7/

Install normally.  Make sure to UNCHECK "Enable free trial of Pro version" at the end of installation.  (keep "update" and "run" checked).
Once it's opened, do a quick scan.  When it finishes (hit show results), make sure everything is checked, and press "Remove Selected".


IMO, since there is no data to be backed up, and no settings to keep, a format/reinstall would take the same time as the above.  You are right if it would be time consuming because of data or settings.  Not the case here.


Didn't know any of the above was true.  Maskim all the way.
Though, I'd recommend first installing:
http://www.nirsoft.net/utils/device_manager_view.html
and Save it (as HTML or whatever), so that we can get you the correct drivers after reinstall.
Thanks guys. I just didn't  have time to do anything about my computer yet. I did ask my brother for the cd but he has to look for it. However I do have data (files pics and other random stuff) that I don't want to lose so should I rather run Ccleaner and malawarebytes?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 14, 2013, 11:12:10 PM


Thanks guys. I just didn't  have time to do anything about my computer yet. I did ask my brother for the cd but he has to look for it. However I do have data (files pics and other random stuff) that I don't want to lose so should I rather run Ccleaner and malawarebytes?
Use DanH's suggestions.  If it does not improve enough, then backup and reformat.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 14, 2013, 11:14:39 PM
Use DanH's suggestions.  If it does not improve enough, then backup and reformat.
Thanks will do.
Now what about adding ram?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 14, 2013, 11:23:46 PM
Thanks will do.
Now what about adding ram?
crucial.com
4allmemory.com
Then go to amazon, etc. to see if you can get better pricing.  IMO, if the price difference is not so much, I would stick with crucial, since they have a guarantee.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 15, 2013, 02:24:46 AM
I did ask my brother for the cd but he has to look for it.
You can do this to backup your activation:
http://netsecurity.about.com/od/windowsxp/qt/aaqtwinxp0829.htm

and then use this to re-install XP:
https://thepiratebay.pe/torrent/9044043/

or original from microsoft:
Code: [Select]
mediafire.com/download/3444ds045648463/en_windows_xp_home_with_service_pack_3_x86_cd_x14-92413-MSDNAA.iso(password is MSDNAA). Make sure your browser has ad-blocking..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 15, 2013, 06:54:59 PM
I installed and ran Ccleaner, also installed malawarebytes however I'm having issues downloading the update. Anyway I can download it manually?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on December 15, 2013, 07:03:20 PM
You're talking about the virus definition update for malwarebytes? Some viruses will block the software from downloading it, you can download it manually from here (http://malwarebytes.gt500.org/) or here (https://forums.malwarebytes.org/index.php?showtopic=3436).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 15, 2013, 07:12:37 PM
You're talking about the virus definition update for malwarebytes? Some viruses will block the software from downloading it, you can download it manually from here (http://malwarebytes.gt500.org/) or here (https://forums.malwarebytes.org/index.php?showtopic=3436).
Yes I am. Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: kracked dude on December 15, 2013, 09:30:14 PM
Three of the 13 malicious software found is not automatically selected for removal like the others.
PUP.ProtectedSearch (x2)
PUP.Optional.ProtectedSearch
Should I select these manually?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 15, 2013, 10:21:28 PM
I usually do, unless you recognize the file as something you installed specifically.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: carrentals on December 18, 2013, 07:36:05 AM
My new Thinkpad droped about 3 ft, at first it didn't start at all. It was trying to fix disk erorrs etc. now it starts but is running very slowly. Any suggestions of what it could be?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 18, 2013, 09:12:40 AM
Likely hard drive.  Backup your data and try to get it replaced
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: carrentals on December 18, 2013, 09:39:48 AM
I have all my important Data, The computer does not let me create a recovery USB. Should I send it in to Lenovo, or will they be able to tell that it was dropped?
Is it very complicated to replace a hard drive with no backup? Which SSD do you recomend? (price/quality)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 18, 2013, 12:33:32 PM
Lenovo will not know that the laptop was dropped, drives fail all the time..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: carrentals on December 19, 2013, 07:18:30 AM
Thank you for the reply. If there is no apparent external damage, could there be anything else wrong besides for the hard disk?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 19, 2013, 08:44:31 AM
Could me many things but this is my initial thought
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on December 27, 2013, 01:04:52 PM
XP dell vostro 1400 laptop, sound only works from the head phone jacks. The speakers dont work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on December 28, 2013, 07:06:45 PM
Either Speaker issue or very possibly an issue with the headphone jack. Sometimes something breaks inside and it makes the computer think something is always plugged in. Try to take a good look in the headphone jack
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on December 29, 2013, 01:34:25 PM
Thanks.

I used a usb to install malwarebytes on an infected pc. Should I be worried that the stick got infected now and how can I check?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 29, 2013, 01:54:53 PM
Thanks.

I used a usb to install malwarebytes on an infected pc. Should I be worried that the stick got infected now and how can I check?
What version of Windows are you running?
I would disable Autorun, then scan the USB.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on December 29, 2013, 02:03:04 PM
What version of Windows are you running?
I would disable Autorun, then scan the USB.
7
How do i disable autorun? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 29, 2013, 03:37:10 PM
7
How do i disable autorun? TIA
I meant Autoplay.
http://www.sevenforums.com/tutorials/174838-autoplay-turn-off.html  -- do this first, unless you dont want to disable all devices (CD, etc)
http://www.sevenforums.com/tutorials/216706-autoplay-enable-disable.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Super Speed on December 31, 2013, 12:59:51 PM
How do I wipe my laptop clean and restore to original settings? (Windows 8)

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on December 31, 2013, 01:39:38 PM
Help! Win 7 laptop internet stopped working. Routers are fine

Clicked troubleshoot. Windows can't find a solution
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 31, 2013, 01:42:21 PM
Help! Win 7 laptop internet stopped working. Routers are fine

Clicked troubleshoot. Windows can't find a solution
Did you try rebooting the laptop?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on December 31, 2013, 01:52:28 PM
Did you try rebooting the laptop?
yes clicked shutdown , got no response..
Tried ctr alt Del got this: see pic

Restarted manually. now screen black with mouse and spinning.... Waiting...

Finally home screen...

And Internet's working fine again!


So what was that all about? Is my machine on way out? 


Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 31, 2013, 02:56:59 PM
yes clicked shutdown , got no response..
Tried ctr alt Del got this: see pic

Restarted manually. now screen black with mouse and spinning.... Waiting...

Finally home screen...

And Internet's working fine again!


So what was that all about? Is my machine on way out?
IMHO and experience, I would say it's just Windows being quirky, and if you don't have any issues in the near future then forget about it. But I'll let the experts chime in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 01, 2014, 10:20:24 AM
How do I wipe my laptop clean and restore to original settings? (Windows 8)
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Super Speed on January 01, 2014, 11:22:55 AM
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
Thanks!

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 01, 2014, 03:56:16 PM
I am just beginning to read the forums.  Wow!  I need a lifetime to read all this info.

Problem:  Most of the links in dansdeals.com are not working for me.  (ie. titles, comments, blue links (some do work), 5 tabs (cc, mileage, etc) at top of dd page, etc).

Tried:  1.  on main dd page, pressed cookie picture on my Chrome browser top bar and deleted dd cookies

             2.  Same problem in Firefox

Anyone know a fix?  TY
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 01, 2014, 05:59:15 PM
Do you have a filter installed?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 01, 2014, 07:11:09 PM
When running a few programs like outlook, excel, word, adobe + a couple of tabs in chrome it uses up almost all of my physical memory and things occasionally crash. Is this normal for what I have and would it help to add RAM in my situation?

These are my specs: Acer aspire 7750G
Intel core i5-2430M CPU 2.40GHz RAM 4.00
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 02, 2014, 12:21:23 AM
When running a few programs like outlook, excel, word, adobe + a couple of tabs in chrome it uses up almost all of my physical memory and things occasionally crash. Is this normal for what I have and would it help to add RAM in my situation?

These are my specs: Acer aspire 7750G
Intel core i5-2430M CPU 2.40GHz RAM 4.00
Adobe Reader? Or one of their graphics design or publishing programs? I believe those use a lot of memory.
Check task manager to see what is using all the RAM. Keep in mind that chrome has multiple processes.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 02, 2014, 03:20:12 AM
When running a few programs like outlook, excel, word, adobe + a couple of tabs in chrome it uses up almost all of my physical memory and things occasionally crash. Is this normal for what I have and would it help to add RAM in my situation?

These are my specs: Acer aspire 7750G
Intel core i5-2430M CPU 2.40GHz RAM 4.00
You may have memory bleed.  Does it occur right away, or only after the computer has been up for a bit, and you have opened and closed some programs?
You checked task manager to make sure it was a memory issue, and not a cpu issue?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 02, 2014, 04:27:45 AM
I do have a filter, but none of my other Chrome web pages have link issues nor have I ever had a problem with any link issues with dansdeals before.  Oy!  I feel shackled not being able to get to any of the comments that people write! (or tabs or deals that Dan posts)  How do I fix this???!?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 02, 2014, 04:36:13 AM
Ok. Too much for me now.  Dansdeals home page won't even come up at this point.  Blank.  (How can life continue??   :o )
In an attempt to start fresh, I pushed 'delete all' in upper left corner of the 'Edit this Cookie' pop-up screen.  Is that what made the dd home screen blank now?
Can someone pleeease help?  Ty.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 02, 2014, 07:34:26 AM
You may have memory bleed.  Does it occur right away, or only after the computer has been up for a bit, and you have opened and closed some programs?
You checked task manager to make sure it was a memory issue, and not a cpu issue?
Its efinitely a memory problem.  Chrome uses massive amounts of ram. Computer is always on. When my WiFi crashed it was cuz there was no memory left.

Your think I should have enough? How do I prevent bleed?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 02, 2014, 11:33:41 AM
Its efinitely a memory problem.  Chrome uses massive amounts of ram. Computer is always on. When my WiFi crashed it was cuz there was no memory left.

Your think I should have enough? How do I prevent bleed?
I would say reset everything to default (no extensions, etc), and then re-add extensions one by one, until you find the culprit.
Or, on Chrome, go to: chrome://memory-redirect  and post resulsts.
Are you running latest version?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 02, 2014, 08:37:37 PM
Its efinitely a memory problem.  Chrome uses massive amounts of ram. Computer is always on. When my WiFi crashed it was cuz there was no memory left.

Your think I should have enough? How do I prevent bleed?
Having enough memory is not the issue.  There is a software issue, like DanH suggests. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 02, 2014, 08:51:34 PM
I would say reset everything to default (no extensions, etc), and then re-add extensions one by one, until you find the culprit.
Or, on Chrome, go to: chrome://memory-redirect  and post resulsts.
Are you running latest version?
So I did reset the browser and added back my extensions. I think its a little better but not much:

Google Chrome 31.0.1650.63
589,064k   13,539k   602,603k   751,848 k   436,308 k
Note: If other browsers (e.g. IE, Firefox, Safari) are running, I'll show their memory details here.



Processes
Memory    Virtual memory
PID    Name    Private    Shared    Total    Private    Mapped
10520   
Browser
176016k   15888 k   191904k   204760k   137868k
5804   
GPU

64812k   5656k   70468k   95180k   28368k
15292   
Extension
AdBlock
64956k   5760k   70716k   88588k   23604k
6580   
Extension
Evernote Web Clipper
11168k   6084k   17252k   22828k   23604k
920   
Extension
Motorola Connect
23780k   6780k   30560k   48388k   26096k
8604   
Plug-in
VLC Web Plugin
15152k   6544k   21696k   3792k   22356k
12100   
Extension
JewishMusic Stream
21360k   18740k   40100k   30492k   26172k
9736   
Tab (Chrome)
About Memory
10636k   15304k   25940k   18884k   23604k
4716   
Tab
Post reply
59664k   22988k   82652k   66104k   26096k
12428   
Tab
New Tab
21736k   16072k   37808k   29488k   23608k
8876   
Extension
Screen Capture (by Google)
8184k   12152k   20336k   16824k   23604k
5000   
Tab
Gmail - Email from Google
56000k   21724k   77724k   63228k   25664k
13220   
Tab
Bank of America — Banking, Credit Cards, Mortgages and Investing
55600k   22324k   77924k   63292k   25664k
Σ   589064k      765080k   751848k    436308k
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 04, 2014, 07:40:02 PM
I put the new HD in the enclosure and then booted to the PE, just in case there were any files locked by Windows.
The clone operation took a while, but once it finished it only took a few minutes to swap the HDs. Windows didn't even notice the difference, except that now I have a bigger HD. :)
I just want to add a PSA. It seems that even if you clone a drive, Windows does realize that it's a new drive, to the extent that System Restore will not be enabled automatically for the new drive. You have to enable it manually.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 05, 2014, 01:03:53 AM
I just want to add a PSA. It seems that even if you clone a drive, Windows does realize that it's a new drive, to the extent that System Restore will not be enabled automatically for the new drive. You have to enable it manually.
Did you get your problem solved?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 05, 2014, 10:14:31 AM
I feel uncomfortable, but I am reaching out to you guys one more time.  Can someone PLEASE PLEASE help elucidate why this is happening and what I should do about it?

1.  Pressing on any comment link brings me to a blank page
2.  The 5 blue tabs on home page bring me to a blank page (connect, CC, Trip notes, etc)

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 05, 2014, 10:21:28 AM
Oops--above msg sent prematurely

This has been going on for about a week now.  Every once in a while (couple days) one of the blue tabs works, then once again brings to a blank page.
(Please see posts #379, #384, and #385 above)     
I so would appreciate a dedicated DDFer help me figure this out since this is ONLY happening at this website.  All other links in other websites work!! 
Is anyone else having this problem?    TY       
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 05, 2014, 04:11:51 PM
Did you get your problem solved?
Well, it seems that you can only do a Repair Reinstall from within Windows normal mode, not Safe Mode. So I ended up just backing up any updated data and re-cloning.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 05, 2014, 07:38:00 PM
Well, it seems that you can only do a Repair Reinstall from within Windows normal mode, not Safe Mode. So I ended up just backing up any updated data and re-cloning.
Sorry, I should have been more clear.  I meant doing a repair by booting to the install dvd.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 05, 2014, 08:06:40 PM
Sorry, I should have been more clear.  I meant doing a repair by booting to the install dvd.
Well, thanks anyway for your time. Is it possible that the hard drive is bad? It's a brand new Toshiba.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on January 06, 2014, 03:08:41 PM
Either Speaker issue or very possibly an issue with the headphone jack. Sometimes something breaks inside and it makes the computer think something is always plugged in. Try to take a good look in the headphone jack
+1
Not uncommon issue with jacks, basically the sensor gets stuck and it thinks there is a headphone plugged in. Think of it as a button which got stuck. You can try using a T pin and GENTLY wiggling it around, often that will help.  IME if it happened once, it will happen again.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 15, 2014, 09:17:59 AM
1. Is there a way to let a computer connect to a wireless router in order to to be able to access it locally over the network, but block it from Internet access? Preferably in a way which would allow easy switching, for example a firewall with different profiles, one of which would block anything outside of 192.168.*.*
2. Sometimes I would like to tether my computer to my phone just to update Quicken. Is there a similar way to create a profile to allow just one or two programs Internet access and block everything else like Windows Update, etc., and also allow easy switching?
TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 15, 2014, 11:47:20 AM
1. Is there a way to let a computer connect to a wireless router in order to to be able to access it locally over the network, but block it from Internet access? Preferably in a way which would allow easy switching, for example a firewall with different profiles, one of which would block anything outside of 192.168.*.*
2. Sometimes I would like to tether my computer to my phone just to update Quicken. Is there a similar way to create a profile to allow just one or two programs Internet access and block everything else like Windows Update, etc., and also allow easy switching?
TIA
1. You can for sure do that on the hardware level with a router (e.g. sonicwall).  But why not just put a software filter that blocks everything.  Or for 'fake' protection, put in a bogus DNS for that computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 15, 2014, 11:49:47 AM
1. Is there a way to let a computer connect to a wireless router in order to to be able to access it locally over the network, but block it from Internet access? Preferably in a way which would allow easy switching, for example a firewall with different profiles, one of which would block anything outside of 192.168.*.*
2. Sometimes I would like to tether my computer to my phone just to update Quicken. Is there a similar way to create a profile to allow just one or two programs Internet access and block everything else like Windows Update, etc., and also allow easy switching?
TIA
2.  Same answer as 1 (except DNS trick would block all dns traffic, so that would not be an option).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 15, 2014, 08:57:30 PM
1. You can for sure do that on the hardware level with a router (e.g. sonicwall).  But why not just put a software filter that blocks everything.  Or for 'fake' protection, put in a bogus DNS for that computer.
Can you suggest a filter that would work for both? I already have K9. Or can I do this with Windows Firewall?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 16, 2014, 02:13:49 AM
Can you suggest a filter that would work for both? I already have K9. Or can I do this with Windows Firewall?
I just reread your question.  Let me rephrase your question - tell me if this is what you are trying to accomplish.  Your internet comes in to your house and goes in to a wireless router.  You want all internet traffic to be blocked on that router, except 1) when a specific IP address connects (which will have full access), 2) all computers can access a white list

Is this your goal?  If so, the software solution will not work.  You'll need either a hardware router with an internet filter, or you can rig up a dd-wrt and use opendns.  The dd-wrt's routing tables will need to be configured so someone cannot bypass the opendns.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 16, 2014, 11:28:04 PM
I just reread your question.  Let me rephrase your question - tell me if this is what you are trying to accomplish.  Your internet comes in to your house and goes in to a wireless router.  You want all internet traffic to be blocked on that router, except 1) when a specific IP address connects (which will have full access), 2) all computers can access a white list

Is this your goal?  If so, the software solution will not work.  You'll need either a hardware router with an internet filter, or you can rig up a dd-wrt and use opendns.  The dd-wrt's routing tables will need to be configured so someone cannot bypass the opendns.
Let me be clearer. I have a bunch of devices connect to the wireless router. Most of them I want to be able to access the Internet normally. I have 2 laptops on which I want to have the following options available, and also the option to easily switch between them (they don't have to be locked):
1. Full access to the Internet (filtered by K9). This is what I currently have.
2. Full access to any local device connected to the router and vice versa without any access to the Internet. This can probably be accomplished with a bogus DNS like you suggested, and if I need access, I can replace it. It might also be possible with a firewall as below. It might also be possible with K9 by requiring whitelisted sites and not enabling anything. Even though that would only block the browsers, that would be OK too.
3. To allow only certain programs access to the Internet, for example Quicken, while blocking all others, including browsers, Windows Update, etc. I would think this could be accomplished with a software firewall, which would allow inbound and outbound access only to whitelisted programs while blocking all other traffic. I would need this to be a profile which could be easily disabled when necessary.
What do you think? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 17, 2014, 01:08:45 AM
Let me be clearer. I have a bunch of devices connect to the wireless router. Most of them I want to be able to access the Internet normally. I have 2 laptops on which I want to have the following options available, and also the option to easily switch between them (they don't have to be locked):
1. Full access to the Internet (filtered by K9). This is what I currently have.
2. Full access to any local device connected to the router and vice versa without any access to the Internet. This can probably be accomplished with a bogus DNS like you suggested, and if I need access, I can replace it. It might also be possible with a firewall as below. It might also be possible with K9 by requiring whitelisted sites and not enabling anything. Even though that would only block the browsers, that would be OK too.
3. To allow only certain programs access to the Internet, for example Quicken, while blocking all others, including browsers, Windows Update, etc. I would think this could be accomplished with a software firewall, which would allow inbound and outbound access only to whitelisted programs while blocking all other traffic. I would need this to be a profile which could be easily disabled when necessary.
What do you think? TIA
That would work, but then item 1 above would not be possible.  You could, of course, enter supervisor mode, but that would give full, unfiltered access.  I haven't used it in a few years, but Net Nanny used to (and I imagine still does) allow you to have multiple user profiles with different access rights.  NN (or a similar software), will IMO be your most cost-effective, best solution.

Regarding 3, I do not recall how programmable NN was.  Although you may not be able to allow "per program" access, perhaps you could just white list those addresses (if you could figure them out).  Alternatively, like you mentioned you can always configure Windows Firewall to block outbound.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on January 21, 2014, 12:00:42 PM
Problem:  Most of the links in dansdeals.com are not working for me.  (ie. titles, comments, blue links (some do work), 5 tabs (cc, mileage, etc) at top of dd page, etc).
Tried:  1.  on main dd page, pressed cookie picture on my Chrome browser top bar and deleted dd cookies
             2.  Same problem in Firefox
Anyone know a fix?  TY   
Just for the record, everything is mysteriously back to normal as of yesterday!!  I still hadn't found a solution and made no changes on my computer.  With traffic increase due to recent Delta glitch and more seminars, this makes me wonder if my DD ostracized days were a possible ramification of Dan's website being overloaded......yet no one else complained about it on the forum. ?   BH I'm connected again.(posts #379, #384, #385, #392, #393)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on January 21, 2014, 12:32:11 PM
I recently had BSOD issues that were traced to a bad memory module which i pulled. I must have bumped something in my desktop when taking it out as my hdmi port is no longer working. Yesterday it showed picture but the sound was off and when I pulled the cable and reconnected it, it no longer registered. I noticed that attached black and white wire is not connected to anything (it comes from my motherboard). Wondering if that has to do with it, or if there is something else?  I pulled out and reconnected the graphics card but no dice. For reference I have a geforce 310.
http://postimg.org/image/bxtzui0hx/ (http://postimg.org/image/bxtzui0hx/)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 21, 2014, 01:22:45 PM
I recently had BSOD issues that were traced to a bad memory module which i pulled. I must have bumped something in my desktop when taking it out as my hdmi port is no longer working. Yesterday it showed picture but the sound was off and when I pulled the cable and reconnected it, it no longer registered. I noticed that attached black and white wire is not connected to anything (it comes from my motherboard). Wondering if that has to do with it, or if there is something else?  I pulled out and reconnected the graphics card but no dice. For reference I have a geforce 310.
http://postimg.org/image/bxtzui0hx/ (http://postimg.org/image/bxtzui0hx/)
Did you look on the graphics card for a place for the connection?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on January 21, 2014, 02:08:13 PM
Did you look on the graphics card for a place for the connection?
i did, but did not see anything
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 21, 2014, 02:45:27 PM
i did, but did not see anything
Do you have a sound card, or is it onboard?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 21, 2014, 02:51:49 PM
To be on the safe side...reinstall drivers.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on January 21, 2014, 05:22:55 PM
Do you have a sound card, or is it onboard?
I have a sound card. I update the drivers from nvidia's website, but no go...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on January 21, 2014, 06:52:07 PM
I have a sound card. I update the drivers from nvidia's website, but no go...
Bah, ordered a chromecast, will use that instead.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 22, 2014, 10:23:56 AM
Just for the record, everything is mysteriously back to normal as of yesterday!!  I still hadn't found a solution and made no changes on my computer.  With traffic increase due to recent Delta glitch and more seminars, this makes me wonder if my DD ostracized days were a possible ramification of Dan's website being overloaded......yet no one else complained about it on the forum. ?   BH I'm connected again.(posts #379, #384, #385, #392, #393)
Glad to hear.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 22, 2014, 10:25:24 AM
I recently had BSOD issues that were traced to a bad memory module which i pulled. I must have bumped something in my desktop when taking it out as my hdmi port is no longer working. Yesterday it showed picture but the sound was off and when I pulled the cable and reconnected it, it no longer registered. I noticed that attached black and white wire is not connected to anything (it comes from my motherboard). Wondering if that has to do with it, or if there is something else?  I pulled out and reconnected the graphics card but no dice. For reference I have a geforce 310.
http://postimg.org/image/bxtzui0hx/ (http://postimg.org/image/bxtzui0hx/)
Where from your motherboard is it coming out?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on January 23, 2014, 07:27:59 PM
Where from your motherboard is it coming out?
I'll take a look and try to get a picture.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: moish on January 23, 2014, 08:04:48 PM
maybe someone can help

every so often, while im typing, instead of a letter coming from the key, it opens a dialog box.
for example if im typing a doc in word, all of a sudden, when i press say the button for letter t, instead of a t coming up, the t button opens a certain dialogue box; every letter a different box.

i cant get it to go back to typing letters unless i restart my computer.

anyone ever encounter such a problem, or more importantly, know how to fix it?

thanks

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 24, 2014, 01:38:02 AM
maybe someone can help

every so often, while im typing, instead of a letter coming from the key, it opens a dialog box.
for example if im typing a doc in word, all of a sudden, when i press say the button for letter t, instead of a t coming up, the t button opens a certain dialogue box; every letter a different box.

i cant get it to go back to typing letters unless i restart my computer.

anyone ever encounter such a problem, or more importantly, know how to fix it?

thanks
Maybe by mistake sticky keys is being enabled.  Got to control panel, and look under "Ease of Access" for Windows 7 and 8, and IIRC "Accessibility" for Windows XP.  Disable the shortcut to enable sticky keys.  It could be that by mistake you are hitting it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 26, 2014, 02:13:23 PM
I want to use a second router connected with a wire to router 1 as a repeater.
I am connecting 2 to 1 using the lan ports, I am disabling dchp on router 2.
Does this mean that devices connected only to 2 will be assigned an IP by 1?
Also if using port forwarding for a device connected to 2, would I set up the port forwarding on router 1, 2 or both?
TIA!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 26, 2014, 06:18:47 PM
I want to use a second router connected with a wire to router 1 as a repeater.
I am connecting 2 to 1 using the lan ports, I am disabling dchp on router 2.
Does this mean that devices connected only to 2 will be assigned an IP by 1?
Also if using port forwarding for a device connected to 2, would I set up the port forwarding on router 1, 2 or both?
TIA!
What model is router 2?  Some models can be set up in repeater mode.  If not, and you do not want to use file sharing (only internet), have the ethernet cable go from a LAN port on router 1 to the WAN port on router 2.  Make the IP subnet different on both routers (e.g. one router should be 192.168.0.1, and the other should be 192.168.1.1), set the WAN to DHCP
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 26, 2014, 06:19:12 PM
Or  dd-wrt.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 26, 2014, 07:28:22 PM
What model is router 2?  Some models can be set up in repeater mode.  If not, and you do not want to use file sharing (only internet), have the ethernet cable go from a LAN port on router 1 to the WAN port on router 2.  Make the IP subnet different on both routers (e.g. one router should be 192.168.0.1, and the other should be 192.168.1.1), set the WAN to DHCP
Router 2 is probably going to be an "onnetworks".
 In the past I have had Wan to Wan, it worked fine, but now I want all devices to share a router; basically trying to hook up a foscam IP camera to router 2 and want to be able to access the foscam from all devices locally and also set up port forwarding.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 27, 2014, 01:12:07 AM
Let's make sure I understand.  Router 1 is out of range of your wireless devices.  Router 2 is within range.  You have an ethernet cable from 1 to 2.  You want wireless devices to connect to wireless 2, which you want on the same subnet as 1.  Correct?  If so, router 2 should be configured as an AP.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on January 27, 2014, 07:50:27 AM
Let's make sure I understand.  Router 1 is out of range of your wireless devices.  Router 2 is within range.  You have an ethernet cable from 1 to 2.  You want wireless devices to connect to wireless 2, which you want on the same subnet as 1.  Correct?  If so, router 2 should be configured as an AP.
Correct!
So if router 2 is properly configured as an AP, does that mean that port forwarding on router 1 is sufficient to access devices connected to the AP?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on January 27, 2014, 09:37:06 PM
Correct!
So if router 2 is properly configured as an AP, does that mean that port forwarding on router 1 is sufficient to access devices connected to the AP?
Yes.  It will act as an access point, all router (dhcp, nat, etc) will be disabled.  The ip addresses will be coming from router 1.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari9 on February 09, 2014, 10:59:41 PM
water spilled on my laptop keyboard and now 4 of the keys dont work (very annoying!)
would replacing the keyboard fix the problem?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on February 10, 2014, 12:13:36 AM
Usually
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari9 on February 10, 2014, 12:18:43 AM
Usually
thanks
where can I buy one and what is avg price?
its a dell studio 1555
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: gomike on February 10, 2014, 12:21:36 AM
thanks
where can I buy one and what is avg price?
its a dell studio 1555
eBay or amazon http://m.ebay.com/itm/271397312150?nav=SEARCH

http://www.amazon.com/gp/aw/ol/B007TFXRCC/ref=mw_dp_olp

Verify it's the right one before buying
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: upside down on February 10, 2014, 07:07:29 AM
I have a MacBook pro and the screen has the backlight on and a picture of a file with a question mark in it and the file blinking. I can't get passed this, anyone know what this could be?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 10, 2014, 07:25:59 AM
https://discussions.apple.com/article/TS1440
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ckmk47 on February 12, 2014, 02:15:52 PM
My computer is very noisy lately.  It constantly seems to be 'working'.  Like it has a disc in the drive or something.  Not fulltime, but quite frequently. The disc drive is empty.  I have a Dell Vostro 230 running windows 7 home premium.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on February 12, 2014, 02:23:26 PM
First recommendation would be to clean the inside of the computer really well using compressed air or something.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ckmk47 on February 12, 2014, 02:34:51 PM
Can I use a vacuum cleaner with a brush head?  Do I have to turn off the computer? It is DUSTY inside!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ckmk47 on February 12, 2014, 03:04:16 PM
Vacuumed.  Used the stick piece.  Didn't turn it off, but accidentally hit the power strip off button, so it went off anyway.
Thanks for your attention.  I'll see if it works and keep you up to date.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 12, 2014, 11:03:19 PM
You shouldn't have used a regular vacuum because the static electricity can damage the circuits, or so they say. The compressed air cans are pretty cheap and work better than vacuum.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ckmk47 on February 12, 2014, 11:29:17 PM
So far the computer seems to be working - no vacuum damage.  It also may have solved the problem, but it may still be too soon to tell.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 14, 2014, 10:22:20 AM
First recommendation would be to clean the inside of the computer really well using compressed air or something.
What's the connection??
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on February 14, 2014, 11:48:43 AM
What's the connection??
Poor Air Circulation =Heat = Fan.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on February 16, 2014, 09:08:09 AM
maybe someone can help

every so often, while im typing, instead of a letter coming from the key, it opens a dialog box.
for example if im typing a doc in word, all of a sudden, when i press say the button for letter t, instead of a t coming up, the t button opens a certain dialogue box; every letter a different box.

i cant get it to go back to typing letters unless i restart my computer.

anyone ever encounter such a problem, or more importantly, know how to fix it?

thanks
Your alt or Ctrl button may be getting stuck..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 16, 2014, 10:15:00 AM
Your alt or Ctrl button may be getting stuck..
+1
It happens to me too sometimes. You might want to try pressing alt or control a few times in a row, and see if that fixes it.

Also see if you have "Sticky Keys" turned on.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 16, 2014, 04:05:21 PM
To make sure it's a physical problem you can connect another keyboard and see if that ones causes the same dialog box to open, or if you don't have one try the on screen keyboard.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on February 16, 2014, 04:45:03 PM
That may not help without disconnecting physical keyboard first, I see this very often with laptops that had some liquid spill on them. The keyboard can short and continuously press a specific key. The only fix in that case is a new keyboard.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on February 16, 2014, 09:25:38 PM
Recently, when I come back to my computer when the screen/monitor is off/in standby, parts of the screen are black for a few seconds and then get filled in.
What does this mean?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on February 16, 2014, 09:33:54 PM
My keyboard shortcuts don't work. I can't seem to find where to turn them on.
I'm sure its a simple thing...
General. Crtl+C etc.
I still haven't figured this out. Any new ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 16, 2014, 11:20:04 PM
I still haven't figured this out. Any new ideas?
You might want to try using the other control button on your keyboard. maybe one is broken?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on February 16, 2014, 11:46:52 PM
You might want to try using the other control button on your keyboard. maybe one is broken?
Nope. Neither of them work.
It might be a driver issue, as Not Anonymous suggested, but I don't see how to uninstall the keyboard.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 17, 2014, 12:15:20 AM
Nope. Neither of them work.
It might be a driver issue, as Not Anonymous suggested, but I don't see how to uninstall the keyboard.
Did you try the On Screen Keyboard? Does restarting fix it? You might want to try it in safe mode.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on February 17, 2014, 12:16:36 AM
Did you try the On Screen Keyboard? Does restarting fix it? You might want to try it in safe mode.
The on-screen keyboard works fine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on February 17, 2014, 01:12:45 PM
The on-screen keyboard works fine.
May sound weird but try running a full malwarebytes scan and see if there are things to fix. Regards
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 17, 2014, 01:26:47 PM
The on-screen keyboard works fine.
You should also probably try Safe Mode.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on February 17, 2014, 01:31:44 PM
May sound weird but try running a full malwarebytes scan and see if there are things to fix. Regards
Thanks!
You should also probably try Safe Mode.
What do I gain in Safe Mode?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 17, 2014, 01:46:50 PM
Thanks! What do I gain in Safe Mode?
Lots of things are disabled; easier to narrow down the problem. If it's a virus (which malwarebytes might help find), safe mode would probably work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on February 17, 2014, 04:09:30 PM
Lots of things are disabled; easier to narrow down the problem. If it's a virus (which malwarebytes might help find), safe mode would probably work.
+1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 18, 2014, 09:17:10 PM
Help please. Monitor is too difficult to read in order to do research on Google.

 HP laptop monitor went bonkers:  very poor resolution where I can see 50% of the pixels, all letters/words are in normal black but surrounded by a thin white outline and then all background is bright pink (most white spaces are now bright pink), colored pixels around words flicker on and off, all colors are off.   

All I did new was install Total Defense which would not have a bearing on this.     Any suggestions? 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on February 18, 2014, 10:10:56 PM
Just do system restore to get back to previous state. Prob the easiest option for you
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 18, 2014, 10:22:42 PM
Ok.  I'm looking up how to do that. 
Will it erase all of my added programs that did not come with the computer?  If so, I'll need to figure out how to backup everything first since I probably don't have original disks and certainly have irreplaceable data.
             
TY!  I was disappointed to see you were offline when I wrote.  Glad you're back.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 18, 2014, 10:32:53 PM
Ok.  I'm looking up how to do that. 
Will it erase all of my added programs that did not come with the computer?  If so, I'll need to figure out how to backup everything first since I probably don't have original disks and certainly have irreplaceable data.
             
TY!  I was disappointed to see you were offline when I wrote.  Glad you're back.
You can hopefully do a system restore to how it was yesterday....
but a backup is always a good idea.. trust me, i learned the hard way!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 18, 2014, 11:06:41 PM
You can hopefully do a system restore to how it was yesterday....
but a backup is always a good idea.. trust me, i learned the hard way!
Maybe I can learn from your mistake.  It sounds like I need to make a b/u of pix, documents, pdfs?, music).
But how?   I have about 90GB on drive C: and 20GB on D:   Can I just copy these two entire drives to my new PNY 128GB flash (TY Dan!)?  It comes with 119 free GB.    9GB extra should be more than enough, right?

15GB Desktop will go on different drive.  Anything else I need?  Just everything under "This PC"?
 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on February 18, 2014, 11:14:56 PM
A system restore won`t erase You`re files.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 18, 2014, 11:27:47 PM
A system restore won`t erase You`re files.
That sounds great, but I am a person of exceptions (good and bad)!  If something can go wrong I'll find a way.  I've never done a b/u.  Is the flash drive idea ok or a better way?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 18, 2014, 11:55:49 PM
That sounds great, but I am a person of exceptions (good and bad)!  If something can go wrong I'll find a way.  I've never done a b/u.  Is the flash drive idea ok or a better way?
If flash drive is big enough... or you can use an external hard drive. For long term backup, it's a good idea to set up an automatic online backup, like CrashPlan or Carbonite. That way, all your stuff is backed up, all the time. Well worth the cost IMO.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 12:20:37 AM
Maybe I can learn from your mistake.  It sounds like I need to make a b/u of pix, documents, pdfs?, music).
But how?   I have about 90GB on drive C: and 20GB on D:   Can I just copy these two entire drives to my new PNY 128GB flash (TY Dan!)?  It comes with 119 free GB.    9GB extra should be more than enough, right?

15GB Desktop will go on different drive.  Anything else I need?  Just everything under "This PC"?
Sure you can! It won't help you for programs though. What you need as far as programs go is installation disks for anything you might not be able to download from somewhere (or you can backup setup files with your files), and you also need license keys / codes for any software that you've purchased. That way if your computer goes, you will be able to reinstall all the programs you need.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 12:31:55 AM
Hey--another idea.  All I did was install the Total Defense Internet Security, but I have been ignoring (blocking) all software communications and updates.  If I were to allow those is it possible that Microsoft updates would write over and somehow fix this messup?  (Don't laugh, I'm serious, just trying to find an easy way out.)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 12:33:03 AM
Hey--another idea.  All I did was install the Total Defense Internet Security, but I have been ignoring (blocking) all software communications and updates.  If I were to allow those is it possible that Microsoft updates would write over and somehow fix this messup?  (Don't laugh, I'm serious, just trying to find an easy way out.)
You can always try Windows Update and see if it fixes things. It's a good idea to run Windows Update every so often anyways.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 19, 2014, 01:04:58 AM
Help please. Monitor is too difficult to read in order to do research on Google.

 HP laptop monitor went bonkers:  very poor resolution where I can see 50% of the pixels, all letters/words are in normal black but surrounded by a thin white outline and then all background is bright pink (most white spaces are now bright pink), colored pixels around words flicker on and off, all colors are off.   

All I did new was install Total Defense which would not have a bearing on this.     Any suggestions?
A picture would help, but the must likely thing that you enabled the seeing for the visually impaired, check your display settings. Second possibility is a loose or broken vga cable, how it's your monitor connected you're computer? Next I would try uninstalling the graphics driver, but I doubt that's the problem.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 01:05:30 AM
A picture would help, but the must likely thing that you enabled the seeing for the visually impaired, check your display settings. Second possibility is a loose or broken vga cable, how it's your monitor connected you're computer? Next I would try uninstalling the graphics driver, but I doubt that's the problem.
You might also want to try booting into Safe Mode - see if that helps.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 01:25:37 AM
A picture would help, but the must likely thing that you enabled the seeing for the visually impaired, check your display settings. Second possibility is a loose or broken vga cable, how it's your monitor connected you're computer? Next I would try uninstalling the graphics driver, but I doubt that's the problem.
How do I take a screen shot?  Display settings are set at recommended or default.
Oops.  I did drop the computer case (with laptop in it) 1-2ft from my hand to floor before this happened.  ::)
Easier said than done, but would hooking up to an external monitor clarify anything?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 01:35:31 AM
How do I take a screen shot?  Display settings are set at recommended or default.
Oops.  I did drop the computer case (with laptop in it) 1-2ft from my hand to floor before this happened.  ::)
Great idea!  I'll figure out how to use an external monitor and see if that bypasses a loose vga cable.
re: screenshot
there should be a button on your keyboard labeled PrtScrn, or Print Screen. One some laptops you might have to press the Fn key at the same time.
That will copy your screen. You can then paste it into word or any program that lets you paste things in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 19, 2014, 01:41:39 AM
If you dropped it it's possible that something internally was broken, connecting an external monitor would confirm that, if the external monitors output is normal. Alternatively you can remote in from another computer and see if it looks normal over there.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 02:02:32 AM
You can then paste it into word or any program that lets you paste things in.
Done.  Now what?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 02:46:45 AM
If you dropped it it's possible that something internally was broken, connecting an external monitor would confirm that, if the external monitors output is normal. Alternatively you can remote in from another computer and see if it looks normal over there.
External monitor looks normal.  So this means it can only be a hardware problem, right?
I like the idea of a loose VGA cable better than something broken.  If I open the laptop bottom, what does it look like?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on February 19, 2014, 10:28:59 AM
A system restore won`t erase You`re files.
But it will uninstall all programs.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 10:36:46 AM
But it will uninstall all programs that were installed after the restore point you choose to restore to.
FTFY
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 19, 2014, 11:36:45 AM
External monitor looks normal.  So this means it can only be a hardware problem, right?
I like the idea of a loose VGA cable better than something broken.  If I open the laptop bottom, what does it look like?
VGA is used for external monitors, not internal. If you want to try to fix it yourself you'll need to open the laptop and follow the cable from the screen to the motherboard and make sure it's not broken or loose. But I don't know if I would recommend a tech novice to do it themselves.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 11:56:50 AM
FTFY
If windows 8 restores daily (supposedly) and even if not, I installed Total Defense yesterday before this happened and that, too, should trigger a restore so... other than losing the Total Defense I'm OK?  I shouldn't lose any of my software apps?(since I don't have the CDs)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 12:11:47 PM
If windows 8 restores daily (supposedly) and even if not, I installed Total Defense yesterday before this happened and that, too, should trigger a restore so... other than losing the Total Defense I'm OK?  I shouldn't lose any of my software apps?(since I don't have the CDs)
Exactly. You shouldn't. No promises, though, and if it was me I would definitely backup first.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 12:40:12 PM
1) BTW, thank you all for helping me through this and @etech0 for teaching me screenshots.  How do I get them from Word to Forum post?

2) re b/u:
 
It won't help you for programs though. What you need as far as programs go is installation disks for anything you might not be able to download from somewhere (or you can backup setup files with your files), and you also need license keys / codes for any software that you've purchased. That way if your computer goes, you will be able to reinstall all the programs you need.
If I use the 128k USBs to copy entire folders for Desktop, Downloads, C: and D: from This Computer (windows 8 ), won't all files for my software apps (including setup files) be backuped in there? 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 12:47:33 PM
1) BTW, thank you all for helping me through this and @etech0 for teaching me screenshots.  How do I get them from Word to Forum post?

2) re b/u:
 If I use the 128k USBs to copy entire folders for Desktop, Downloads, C: and D: from This Computer (windows 8 ), won't all files for my software apps (including setup files) be backuped in there?

1) From within Word, you should be able to right click on the picture, and click Save As Picture. Then save it somewhere on your computer. Then, click the Attachments and Other Options link while replying in the thread, and under Attach click Browse. Browse to your picture, and then you can upload it.

2) It will copy the program files, but not the actual setup files / installation files. You can copy them back, but most programs will not work just by doing that. For programs like MS Office, Adobe, anything big that you paid for, it's a good idea to keep an installation disk. For programs like iTunes, or anything you can download, you can just download the setup file again (or you can back them up if you saved them the first time you downloaded them). The most important part is to save license codes for any software you paid for. You can usually find them by searching your emails, and for any that you can't find, there are programs you can download that will find the license codes off your computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on February 19, 2014, 01:21:15 PM

A system restore won`t erase You`re files.


But it will uninstall all programs.
It will only uninstall what was installed after the resore point was created When selecting The antivirus installation as a resore point (a day before).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on February 19, 2014, 01:25:38 PM
Thanks! What do I gain in Safe Mode?
Did it work?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 19, 2014, 02:31:22 PM
and for any that you can't find, there are programs you can download that will find the license codes off your computer.
Such as this one:
http://forums.mydigitallife.info/threads/26240
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 03:34:58 PM
1) From within Word, you should be able to right click on the picture, and click Save As Picture. Then save it somewhere on your computer. Then, click the Attachments and Other Options link while replying in the thread, and under Attach click Browse. Browse to your picture, and then you can upload it.
 
Perfect explanation! It just won't let me upload since all the ones I've tried so far are >256KB. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 04:02:44 PM
Perfect explanation! It just won't let me upload since all the ones I've tried so far are >256KB.
Oh well. You can resize the image in Microsoft Office Picture Manager, and then try. Or you can upload it to another site, and then insert a link here.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 19, 2014, 05:34:53 PM
Perfect explanation! It just won't let me upload since all the ones I've tried so far are >256KB.
I think you're going through a whole big hassle for nothing, if the laptop fell it's most probably a physical problem, especially of the external monitor showed normal output. So what are you copying files to another drive?

I'm not saying that you shouldn't backup your files, but it has nothing to do with the issue at hand.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 05:57:52 PM
I think you're going through a whole big hassle for nothing, if the laptop fell it's most probably a physical problem, especially of the external monitor showed normal output. So what are you copying files to another drive?

I'm not saying that you shouldn't backup your files, but it has nothing to do with the issue at hand.
Understood, however when I first started posting I wrongly assumed it was a software problem and only because of the wonderful chesed of you guys on DDF was i sequentially led in the direction of the current conclusion. 

Further, only because of these posts, I realized the necessity of doing a b/u which I had never done before and DDF is helping me.  Lastly, even if it were a broken screen can you assure me that the resolution/legibility will remain only as bad as it is and not any worse?  I believe it would be wise to do a b/u asap. (p.s.Your posts were directive and valuable, ty)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DovtheBear on February 19, 2014, 06:12:42 PM
Did it work?
I won't be at the computer till at least the end of the week. Will report back.
But thanks for asking.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 19, 2014, 06:45:05 PM
Understood, however when I first started posting I wrongly assumed it was a software problem and only because of the wonderful chesed of you guys on DDF was i sequentially led in the direction of the current conclusion. 

Further, only because of these posts, I realized the necessity of doing a b/u which I had never done before and DDF is helping me.  Lastly, even if it were a broken screen can you assure me that the resolution/legibility will remain only as bad as it is and not any worse?  I believe it would be wise to do a b/u asap. (p.s.Your posts were directive and valuable, ty)
You're right. It's ALWAYS a good idea to have a backup plan...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 19, 2014, 08:39:52 PM
That's right, always have backup, and imo you shouldn't bother with a flash drive, for a measly 50-60 bucks a year you get unlimited constant online backup, and when disaster strikes you'll thank yourself for it.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 19, 2014, 09:14:26 PM
That's right, always have backup, and imo you shouldn't bother with a flash drive, for a measly 50-60 bucks a year you get unlimited constant online backup, and when disaster strikes you'll thank yourself for it.
True, if you are only concerned with the $$ and convenience aspect.  Some of us are still trying to hold out from giving Big Brother (Google?) all of our privy info on a silver platter.  Different strokes for different folks.

2) It will copy the program files, but not the actual setup files / installation files. You can copy them back, but most programs will not work just by doing that.
So even when the actual setup files is folder copied from C:->program files->setup.exe there may be a likely chance it is not the same as on the installation disks and will not work.  :(

What if I were to do a system image backup?  Would that work?  (as if I know what I am talking about)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on February 20, 2014, 12:37:48 AM
Just got a new lenovo y510p I'm having major problems with the wireless as it's disconnecting every 5 mins and I have to disconnect and reconnect again to get it working again it seems to be a common problem on this laptop any advice?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 20, 2014, 12:47:53 AM
Just got a new lenovo y510p I'm having major problems with the wireless as it's disconnecting every 5 mins and I have to disconnect and reconnect again to get it working again it seems to be a common problem on this laptop any advice?
I don't have experience with this, but I'd try running windows update and see if that fixes it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 20, 2014, 12:48:43 AM
True, if you are only concerned with the $$ and convenience aspect.  Some of us are still trying to hold out from giving Big Brother (Google?) all of our privy info on a silver platter.  Different strokes for different folks.
So even when the actual setup files is folder copied from C:->program files->setup.exe there may be a likely chance it is not the same as on the installation disks and will not work.  :(

What if I were to do a system image backup?  Would that work?  (as if I know what I am talking about)
System image backup would work. Problem with that, is that you'd get your computer back exactly how it is now - so if there's a virus or something, it would be there.

Are there specific programs you're worried about losing?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on February 20, 2014, 01:02:00 AM
I don't have experience with this, but I'd try running windows update and see if that fixes it.
ok will do thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on February 20, 2014, 02:02:12 AM
True, if you are only concerned with the $$ and convenience aspect.  Some of us are still trying to hold out from giving Big Brother (Google?) all of our privy info on a silver platter.  Different strokes for different folks.
So even when the actual setup files is folder copied from C:->program files->setup.exe there may be a likely chance it is not the same as on the installation disks and will not work.  :(

What if I were to do a system image backup?  Would that work?  (as if I know what I am talking about)
The problem is not that 'it won't be the same on the installation disk.'  When you install a piece of software, besides copying the necessary files and folders to your computer, the installation process also makes changes to the registry and other system files.  Those changes can not (simply) be copied over from one machine to the next.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 20, 2014, 09:57:14 AM
The problem is not that 'it won't be the same on the installation disk.'  When you install a piece of software, besides copying the necessary files and folders to your computer, the installation process also makes changes to the registry and other system files.  Those changes can not (simply) be copied over from one machine to the next.
+1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on February 20, 2014, 03:37:32 PM
I just read an interesting idea today. If you use portable apps, then all you have to do is backup the folder with the apps, and to restore just copy it back. Since it doesn't affect the registry, all you need is the files.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 20, 2014, 03:39:05 PM
I just read an interesting idea today. If you use portable apps, then all you have to do is backup the folder with the apps, and to restore just copy it back. Since it doesn't affect the registry, all you need is the files.
+∞
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on February 20, 2014, 10:45:31 PM
I don't have experience with this, but I'd try running windows update and see if that fixes it.
so yea in the mean time it seems to be that you right when I ran windows update there was a update for the wireless driver and it seems to have solved it let's hope it did bh.
Now the next q. Is that my mouse pad freezes every once in a while for a few sec or so does that make any sense in a one day old i7 4th gen 8gb laptop? Should I be going now through all the trouble returning it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 21, 2014, 04:50:22 AM
The problem is not that 'it won't be the same on the installation disk.'  When you install a piece of software, besides copying the necessary files and folders to your computer, the installation process also makes changes to the registry and other system files.  Those changes can not (simply) be copied over from one machine to the next.
and
+1
  Got it! I'm going to try to figure out system imaging then.  TY.
Are there specific programs you're worried about losing?
  Yes, I will not be able to replace it.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 21, 2014, 04:51:31 AM
+∞
What does this translate as?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 21, 2014, 09:20:19 AM
What does this translate as?
Plus Infinity...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari9 on February 21, 2014, 12:18:21 PM
Usually

eBay or amazon http://m.ebay.com/itm/271397312150?nav=SEARCH

http://www.amazon.com/gp/aw/ol/B007TFXRCC/ref=mw_dp_olp

Verify it's the right one before buying

update
ordered a new keyboard from ebay
installed with help of youtube video
working perfectly now
thanks for the help!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 21, 2014, 12:35:52 PM
update
ordered a new keyboard from ebay
installed with help of youtube video
working perfectly now
thanks for the help!
YAY!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on February 21, 2014, 01:03:48 PM
YAY!
+1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 22, 2014, 10:16:47 PM
Plus Infinity...
Of course.  I feel so brain challenged sometimes.....
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 22, 2014, 10:18:43 PM
Of course.  I feel so brain challenged sometimes.....
:)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 22, 2014, 10:27:57 PM
I just read an interesting idea today. If you use portable apps, then all you have to do is backup the folder with the apps, and to restore just copy it back. Since it doesn't affect the registry, all you need is the files.
TY for introducing me to this.  I read up on it at  http://www.techsupportalert.com/guide-to-portable-applications.htm  Now I can work off a USB on all my documents (OpenOffice) wherever I go without leaving a copy on someone else's computer.  Great!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 22, 2014, 10:54:17 PM
That's right, always have backup, and imo you shouldn't bother with a flash drive, for a measly 50-60 bucks a year you get unlimited constant online backup, and when disaster strikes you'll thank yourself for it.
I know online storage is the future, no, the present, but I try to stay away from digital and wireless as much as I can.  I have always said that nothing is confidential when it comes to digital/wireless/online/etc. (What about the latest...Apple's security breach glitch that they are low keying?)  I'll stick to my antiquated USBs and PalmPilot as long as I can, TY.  You're right re disasters, ch'v.....I need a better b/u system.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on February 22, 2014, 11:03:52 PM
I just bought a new lenovo y510p and I see that in the graphic card menu there is a option for 3D does that mean I can watch 3D on it? I downloaded a 3D movie and when I open it I just see a screen divided to half with the movie playing twice in both sides so I just wanted to know if I buy 3D glasses will I be able to see it 3D? Also there are two kinds of glasses the two colored ones and the gray ones which ones would I need?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on February 23, 2014, 03:40:48 PM
I just bought a new lenovo y510p and I see that in the graphic card menu there is a option for 3D does that mean I can watch 3D on it? I downloaded a 3D movie and when I open it I just see a screen divided to half with the movie playing twice in both sides so I just wanted to know if I buy 3D glasses will I be able to see it 3D? Also there are two kinds of glasses the two colored ones and the gray ones which ones would I need?
bump
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on February 25, 2014, 08:08:26 PM
This msg poped up on my screen, any idea what it means? (http://img.tapatalk.com/d/14/02/26/5a2y5a3e.jpg)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on February 25, 2014, 08:15:23 PM
This msg poped up on my screen, any idea what it means? (http://img.tapatalk.com/d/14/02/26/5a2y5a3e.jpg)
If one time only, ignore.  If it reoccurs, remember what you had open.  Was the system idle, or were you actively doing something.  Check Windows update logs for recent updates and (temporarily) remove them to see if it helps.  Did you recently install/update any software?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Centro on February 25, 2014, 08:33:01 PM
If one time only, ignore.  If it reoccurs, remember what you had open.  Was the system idle, or were you actively doing something.  Check Windows update logs for recent updates and (temporarily) remove them to see if it helps.  Did you recently install/update any software?
Guess I'll just ignore,
Was just using Paint, No recent updates AFAIR.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 26, 2014, 10:20:15 AM
Remember when I said...
...but I am a person of exceptions (good and bad)!  If something can go wrong I'll find a way...

My original issue was...
Monitor is too difficult to read ... HP laptop monitor went bonkers:  very poor resolution where I can see 50% of the pixels, all letters/words are in normal black but surrounded by a thin white outline and then all background is bright pink (most white spaces are now bright pink), colored pixels around words flicker on and off, all colors are off.   
Our conclusion was that the screen most likely was broken (I dropped it just before this happened and external monitor worked fine).
Well...the Aibeshter has been up to it again.  A few days ago I noticed resolution getting better and that every other post looked totally normal.  The next day EVERYTHING was back to normal!!! 

RIDDLE:  Who can solve this?  How is it that EVEN the SCREENSHOTS that I took THEN have become NORMAL now?!?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 26, 2014, 11:38:03 AM
Remember when I said...
My original issue was...Our conclusion was that the screen most likely was broken (I dropped it just before this happened and external monitor worked fine).
Well...the Aibeshter has been up to it again.  A few days ago I noticed resolution getting better and that every other post looked totally normal.  The next day EVERYTHING was back to normal!!! 

RIDDLE:  Who can solve this?  How is it that EVEN the SCREENSHOTS that I took THEN have become NORMAL now?!?
The riddle is the answer.  It seems something was wrong with the physical hardware.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on February 26, 2014, 01:18:25 PM
The riddle is the answer.  It seems something was wrong with the physical hardware.
Hmm...so I hadn't taken screenshots for eternity of a bonkered screen, rather the screenshots appeared bonkered like all other images at that time.  Got it. 

If it is a hardware problem that is now spontaneously fixed, do you recommend I (and can I?) still return it on Amex?  I can't use my screenshots anymore to even prove there was a problem, but I don't want to take a chance of it spontaneously happening again after Amex expires.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 02, 2014, 02:30:41 PM
Chrome will no longer let me login.  It says '...Please check your cookie settings.'  I had gone to advanced settings and erased all cookies earlier, but I was still able to post after that.    Now I even added dansdeals to Advanced settings->Privacy->Content settings->Cookies ('allow local data to be set' is set)->Manage settings.  Still did not allow to login. 

 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 02, 2014, 02:33:09 PM
Chrome will no longer let me login.  It says '...Please check your cookie settings.'  I had gone to advanced settings and erased all cookies earlier, but I was still able to post after that.    Now I even added dansdeals to Advanced settings->Privacy->Content settings->Cookies ('allow local data to be set' is set)->Manage settings.  Still did not allow to login. 

 
IMO, the quickest possible solution would be to remove and uninstall Chrome.  The exception would be if you customized many settings, then we could troubleshoot to fix the problem.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 02, 2014, 02:40:35 PM
I haven't customized anything, just have tonnnnnns of pages open (unfinished business).
BTW, I got the same response from another site earlier, but that site has now been working for the past hour.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 02, 2014, 05:42:22 PM
I haven't customized anything, just have tonnnnnns of pages open (unfinished business).
BTW, I got the same response from another site earlier, but that site has now been working for the past hour.
I had assumed (my fault) that you closed/reopened, and restarted your computer.  That is (almost) always the first troubleshooting step.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 02, 2014, 06:54:18 PM
I had assumed (my fault) that you closed/reopened, and restarted your computer.  That is (almost) always the first troubleshooting step.
You are ingenious (realizing that I hadn't done the basic A, B, C's of trouble shooting) and you are the second guy on this forum that has made me feel like I am majorly brain challenged!  :-[   TY.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 02, 2014, 07:52:54 PM
You are ingenious (realizing that I hadn't done the basic A, B, C's of trouble shooting) and you are the second guy on this forum that has made me feel like I am majorly brain challenged!  :-[   TY.
And I used to charge $150/hr for my 'ingnenious' troubleshooting skills.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on March 02, 2014, 08:05:18 PM
IMO, the quickest possible solution would be to remove and uninstall Chrome.  The exception would be if you customized many settings, then we could troubleshoot to fix the problem.
ime  chrome remembers everything. You have to also get rid of the data files or something to get rid of a corruption
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 02, 2014, 08:26:39 PM
ime  chrome remembers everything. You have to also get rid of the data files or something to get rid of a corruption
You are correct, during the uninstall process there should be a box to check to remove data.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 02, 2014, 09:37:49 PM
B"H didn't need to go there.  We're good thanks to the alphabet (and @notanonymous)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 05, 2014, 11:11:01 PM
How do I get rid of the Total Defense pop up in the bottom Right corner of my screen? 


Usually there is a button to push on the bottom Right of the popup square to Allow or Block the file or action in question.  Problem:  sizing of the Total Defense popup is such at times that I have no access to the buttons.  I need to wait for a file to come in that causes a new Total Defense popup to come that IS sized correctly for me to push the buttons to get rid of the pop up. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Am on March 07, 2014, 12:43:36 AM
Is it possible to make multiple tabs in a regular document in Google Drive the way you can in a spreadsheet?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 07, 2014, 12:46:28 AM
Is it possible to make multiple tabs in a regular document in Google Drive the way you can in a spreadsheet?
I don't use Google docs, but giyf...
www.gcflearnfree.org/googlespreadsheets/11
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 10, 2014, 10:43:35 PM
I had assumed (my fault) that you closed/reopened, and restarted your computer.  That is (almost) always the first troubleshooting step.
I'm having the same problem again with not being able to sign on to forums with my password in regular chrome.  Cookies are all allowed, nothing blocked, yet it is not recognizing my password and saying for me to check my cookies.  Restarted computer, but this time it did not work.  The only way it let me on this time was incognito.  Does that give a hint re the problem?

Passwords in other sites work.  Could this be a DD software issue or is it my computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 10, 2014, 11:00:51 PM
I'm having the same problem again with not being able to sign on to forums with my password in regular chrome.  Cookies are all allowed, nothing blocked, yet it is not recognizing my password and saying for me to check my cookies.  Restarted computer, but this time it did not work.  The only way it let me on this time was incognito.  Does that give a hint re the problem?

Passwords in other sites work.  Could this be a DD software issue or is it my computer?
If you won't lose so much, the easiest thing to try would be to clear the browsing data in Chrome.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 10, 2014, 11:02:37 PM

If you won't lose so much, the easiest thing to try would be to clear the browsing data in Chrome.
Clear cookies (ok) or clear all history (rather not)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 10, 2014, 11:07:52 PM
I see the tab that says 'clear browsing data'.   Which items do you recommend me deleting (without deleting everything) in order to be able to sign in again?
ETA: I cleared all that is set at default (everything except history, I think), but did not help.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 10, 2014, 11:48:52 PM
I see the tab that says 'clear browsing data'.   Which items do you recommend me deleting (without deleting everything) in order to be able to sign in again?
ETA: I cleared all that is set at default (everything except history, I think), but did not help.
Reset chrome to default settings.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on March 11, 2014, 12:11:27 AM
IME you have to go to the chrome file location and change the data(I think) file name to "backup."
This is the only way to get a real fresh chrome
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 11, 2014, 12:57:27 AM
Reset chrome to default settings.
While I was hesitating to do the above last time it spontaneously "got fixed" on its own so I didn't need to obliterate all my history.   
IME you have to go to the chrome file location and change the data(I think) file name to "backup."
This is the only way to get a real fresh chrome
Will this delete my history?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on March 11, 2014, 10:38:22 AM
While I was hesitating to do the above last time it spontaneously "got fixed" on its own so I didn't need to obliterate all my history.   Will this delete my history?
Your chrome should be synced to a gmail account first. Then get everything off the computer, reinstall and resync. You should have bookmarks, passwords etc from the sync,
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 11, 2014, 02:22:38 PM
Your chrome should be synced to a gmail account first. Then get everything off the computer, reinstall and resync. You should have bookmarks, passwords etc from the sync,
Which files do I need to backup on a thumb on a regular basis instead of syncing to Gmail to reinstall?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Am on March 12, 2014, 10:04:02 AM
Is it possible to make multiple tabs in a regular document in Google Drive the way you can in a spreadsheet?
I don't use Google docs, but giyf...
www.gcflearnfree.org/googlespreadsheets/11
Your link shows how to do it in a spreadsheet, I wanted to know if it can be done in a regular Word type document. I found people in 2011 saying  (https://productforums.google.com/forum/m/#!topic/docs/Q82G0rZH5kY)that it's not possible I just wanted to know if that's still current
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 12, 2014, 09:40:11 PM
Just wanted to thank y'all for helping.  I'm able to login again.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 18, 2014, 04:59:57 AM
Are there any workarounds if I don't remember my login password to a windows 7 netbook?  I have too much info on there to just wipe it clean.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on March 18, 2014, 09:28:56 AM
Are there any workarounds if I don't remember my login password to a windows 7 netbook?  I have too much info on there to just wipe it clean.
There are password reset cds you can burn and boot from. You just follow the instructions and it wipes the password.
I'm on mobile, so i can't find any now.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 18, 2014, 08:04:37 PM
There are password reset cds you can burn and boot from. You just follow the instructions and it wipes the password.
I'm on mobile, so i can't find any now.
http://pogostick.net/~pnh/ntpasswd/
Follow instructions CAREFULLY.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on March 18, 2014, 08:07:42 PM
http://pogostick.net/~pnh/ntpasswd/
Follow instructions CAREFULLY.
Thank you for that. I searched for a while on my phone, but I couldn't find anything.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on March 18, 2014, 09:31:13 PM
There are password reset cds you can burn and boot from. You just follow the instructions and it wipes the password.
I'm on mobile, so i can't find any now.
I am so excited to know that there is something I can do without losing all my data.  Just for the record, I really didn't anything existed other than wiping everything clean, but decided to ask my q anyway.  B'H and TY!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 20, 2014, 03:18:01 PM
Anybody here good with batch scripts?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 20, 2014, 03:36:20 PM
Anybody here good with batch scripts?
Depends how good you need.
What's up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 20, 2014, 03:49:59 PM
Depends how good you need.
What's up?
Same here. Let's see if we can help you...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 20, 2014, 04:16:43 PM
thanks folks, here goes. I need a batch file that would let me copy a list of files to a specified location. This syntax used to work for me
Code: [Select]
Copy "E:\complete source file location" "E:\complete target destination"and I would add a line for each file. Not the fanciest way but it worked. For some reason that is not working now. So i tried something like this
Code: [Select]
set FIILELIST=path to filelist.txt
set FILESPATH=source path
set DESTPATH=destination path

for /f %%X in (%FIILELIST%) do call :COPY_FILES "%%X"
goto :eof

:COPY_FILES
for /r %FILESPATH% %%I in (%~1) do echo xcopy /qvs "%%I" "%DESTPATH%%%~pnxI"
But that is not either working so I put in some pauses to see what happens and I noticed that the  command window keeps putting the current directory path at the front of every line of code and therefore it cant find the file.
Does anything I'm saying make sense?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 20, 2014, 04:21:50 PM
I like robocopy better

robocopy "E:\complete source file location" "E:\complete target destination" /e

the /e tells it to copy subdirectories. You can see all the options by typing robocopy /? in the command prompt.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 20, 2014, 04:51:55 PM
I like robocopy better

robocopy "E:\complete source file location" "E:\complete target destination" /e

the /e tells it to copy sub directories. You can see all the options by typing robocopy /? in the command prompt.
thanks I'll be looking into that. Id much rather have a single batch file which would allow to set a new list every time as opposed to recreating the batch file every time.

Either way I have no idea what changed but my original simple syntax just worked
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ckmk47 on March 20, 2014, 04:55:58 PM
I reported that my computer seemed to be 'working' too much.
First recommendation would be to clean the inside of the computer really well using compressed air or something.
I cleaned it out.
It's doing fine! Sits quietly when it thinks.  :) 
Thank you DH data recovery!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 20, 2014, 04:57:52 PM
thanks I'll be looking into that. Id much rather have a single batch file which would allow to set a new list every time as opposed to recreating the batch file every time.

Either way I have no idea what changed but my original simple syntax just worked
I don't see why you'd have to recreate the batch file any differently with either method, but glad you got it working now.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 20, 2014, 06:20:04 PM
I don't see why you'd have to recreate the batch file any differently with either method, but glad you got it working now.
with robocopy I can keep the batch the same. Have it call a list for the files and keep overwriting the list. But creating the list and creating the batch file isn't that much of a difference.so you're right
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on March 27, 2014, 12:47:11 AM
Have an issue with my laptop. When I connect to the internet at home it immediately connects to my home network with internet access. Then after 1-10 minutes, it is still connected to the network (and I have internet access with other computers connected to the same network) but says no internet access.
I them disconnect and reconnect and have another few minutes of access till it says no internet again.
Running Windows 7
Also searching a little bit seems like the fact that I connect at work with a wired connection may be relevant (not sure why)
Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on March 27, 2014, 01:06:13 AM
My laptop takes a solid twenty minutes to turn on... what can the reason be? Other than that it is very quick.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 27, 2014, 01:40:03 AM
My laptop takes a solid twenty minutes to turn on... what can the reason be? Other than that it is very quick.
You mean old?

Either way, after it boots up does it run normally?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 27, 2014, 01:41:55 AM
Have an issue with my laptop. When I connect to the internet at home it immediately connects to my home network with internet access. Then after 1-10 minutes, it is still connected to the network (and I have internet access with other computers connected to the same network) but says no internet access.
I them disconnect and reconnect and have another few minutes of access till it says no internet again.
Running Windows 7
Also searching a little bit seems like the fact that I connect at work with a wired connection may be relevant (not sure why)
Any ideas?
First, and easiest troubleshooting steps:
1) Update wireless driver
2) Microsoft Updates
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 27, 2014, 12:11:54 PM
My laptop takes a solid twenty minutes to turn on... what can the reason be? Other than that it is very quick.
1) Download Autoruns - http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
2) Save the results and post it here
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on March 27, 2014, 01:12:54 PM
First, and easiest troubleshooting steps:
1) Update wireless driver
2) Microsoft Updates
Nope, drivers and updates are up to date
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 27, 2014, 01:25:59 PM
Nope, drivers and updates are up to date
For the next troubleshooting step, I would disable wireless security (temporary) and try it for an hour or two to see if it goes down within that time period.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on March 27, 2014, 02:25:28 PM
For the next troubleshooting step, I would disable wireless security (temporary) and try it for an hour or two to see if it goes down within that time period.
I already tried that. Went off in 5 minutes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Name Changed on March 27, 2014, 02:35:21 PM
My laptop takes a solid twenty minutes to turn on... what can the reason be? Other than that it is very quick.
Wow. Why don't you just factory restore it. I would think its a handful of things that are causing it to boot so slow, even if you figure out a few, there may still be other factors that are causing it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: EP123 on March 27, 2014, 02:45:50 PM
How do I stop viruses from coming when I go to free video sites?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 27, 2014, 02:47:17 PM
How do I stop viruses from coming when I go to free video sites?
What antivirus do you have?
Which browser are you using?
Do you have Adblock extension?

The safest way would be using an extension called NoScript, but its a bit advanced.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on March 27, 2014, 02:48:25 PM
Wow. Why don't you just factory restore it. I would think its a handful of things that are causing it to boot so slow, even if you figure out a few, there may still be other factors that are causing it.
Obviously the most guaranteed solution (assuming no hardware issues), but not always practical.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 27, 2014, 02:53:01 PM
Obviously the most guaranteed solution (assuming no hardware issues), but not always practical.
Agreed.
Autoruns will definitely give a nice hint as to why its going so slow.
I would also suggest running CCleaner, then doing a chkdsk.  But one thing at a time.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: EP123 on March 27, 2014, 03:09:30 PM
What antivirus do you have?
Which browser are you using?
Do you have Adblock extension?

The safest way would be using an extension called NoScript, but its a bit advanced.

I will try adblock. I am using chrome incognito
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 27, 2014, 03:18:55 PM
I will try adblock. I am using chrome incognito
Yes, make sure to install Adblock, and make sure it is enabled to work even in Incognito mode.

You should stay away from those sites though - they're full of garbage.
Try http://popcorn.cdnjd.com/releases/Popcorn-Time-0.2.8-Win.exe
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: EP123 on March 27, 2014, 03:24:00 PM
Yes, make sure to install Adblock, and make sure it is enabled to work even in Incognito mode.

You should stay away from those sites though - they're full of garbage.
Try http://popcorn.cdnjd.com/releases/Popcorn-Time-0.2.8-Win.exe
What is that software? Are you sure it is virus free?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 27, 2014, 03:26:49 PM
What is that software? Are you sure it is virus free?
Yes.
https://github.com/popcorn-team/popcorn-app
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: EP123 on March 27, 2014, 03:28:06 PM
It seeds, so it means letters from comcast.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on March 30, 2014, 03:43:40 PM
1) Download Autoruns - http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
2) Save the results and post it here
Will do
You mean old?

Either way, after it boots up does it run normally?
No, it is fairly stable and quick (besides a quirk here and there).
Wow. Why don't you just factory restore it. I would think its a handful of things that are causing it to boot so slow, even if you figure out a few, there may still be other factors that are causing it.
Oh so much that I don't want to have to set up again. (Drivers, Programs, etc..)
Agreed.
Autoruns will definitely give a nice hint as to why its going so slow.
I would also suggest running CCleaner, then doing a chkdsk.  But one thing at a time.
I run CCleaner every so often.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on March 30, 2014, 03:45:59 PM
Here you go: http://pastebin.com/nCAHCdy5
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 30, 2014, 04:05:00 PM
Here you go: http://pastebin.com/nCAHCdy5
Seems to be cut off.
Maybe save it as a *.arn and attach it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on March 30, 2014, 05:19:40 PM
https://drive.google.com/file/d/0B25cUqNlaHMycWR4dkpRekZEYk0/edit?usp=sharing
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: nyminute on March 30, 2014, 05:25:01 PM
How do I stop viruses from coming when I go to free video sites?
After watching videos clean your pc with this program. Its fantastic wont harm pc
Runs in background it will alert you of a problem before it happens
I use it all the time. Start with free version. You like it that much worth the few bucks

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on March 30, 2014, 07:45:59 PM
I couldn't attach the file as it was too big so I posted the GD link
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 01, 2014, 04:15:09 PM
After watching videos clean your pc with this program. Its fantastic wont harm pc
Runs in background it will alert you of a problem before it happens
I use it all the time. Start with free version. You like it that much worth the few bucks

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
STAY AWAY FROM CNET!!

Download it here:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chff on April 17, 2014, 10:32:15 PM
Don't know how to explain it, but how can I block Certain programs from using the internet when connected to a certain WiFi? As I don't want when I connect my laptop to my phone window should start updating itself, bedsit it's slows down my network speed plus it uses my limited data
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on April 17, 2014, 10:48:33 PM
STAY AWAY FROM CNET!!

Download it here:
http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/
why no cnet?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on April 17, 2014, 11:21:41 PM
Don't know how to explain it, but how can I block Certain programs from using the internet when connected to a certain WiFi? As I don't want when I connect my laptop to my phone window should start updating itself, bedsit it's slows down my network speed plus it uses my limited data
Windows Firewall can block individual programs.  IIRC, you can configure the rule only to apply to you wireless adapter.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 18, 2014, 12:32:01 AM
why no cnet?
Cnet, almost always, finds a way for you to download adware (at best).  They also very often have "installer downloads", meaning, they require you to install a program to then download the software you were originally interested in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on April 18, 2014, 10:37:34 AM
Cnet, almost always, finds a way for you to download adware (at best).  They also very often have "installer downloads", meaning, they require you to install a program to then download the software you were originally interested in.
I agree. That stuff can drive you crazy.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on April 18, 2014, 12:50:02 PM
I agree. That stuff can drive you crazy.
+1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: shnoz on April 27, 2014, 11:40:37 AM
My computer is moving very slow, is the Avast grime fighter worth the $20 to clean it up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on April 27, 2014, 01:41:32 PM
Cnet, almost always, finds a way for you to download adware (at best).  They also very often have "installer downloads", meaning, they require you to install a program to then download the software you were originally interested in.
+1  That is what messed up my computer that is still not fixed.
By taking off the ads I created more problems.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: shnoz on April 29, 2014, 03:53:06 PM
My computer is moving very slow, is the Avast grime fighter worth the $20 to clean it up?
BUMP
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on April 29, 2014, 08:55:51 PM
BUMP
I'm not familiar with that software, but, no b'derech klal, whatever the problem is you shouldn't spend any money.

1. How much RAM?
2.  What OS?
3.  How much free hard drive space?
4.  Do you have AV/Spyware protection?
5.  Laptop / Desktop?
6.  Any odd noises?
7.  Alot of programs startup automatically?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: bubkiz on April 29, 2014, 11:18:13 PM
How do I get rid of JollyWallet?

Running Avast.

Also, K9 is popping up on the bottom right of my screen most of the day blocking different sites that some malware? is trying to access.

What is the best "cleaning" program?

TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 30, 2014, 08:48:48 AM
How do I get rid of JollyWallet?

Running Avast.

Also, K9 is popping up on the bottom right of my screen most of the day blocking different sites that some malware? is trying to access.

What is the best "cleaning" program?

TIA
See reply to shnoz below.

My computer is moving very slow, is the Avast grime fighter worth the $20 to clean it up?
Probably not.

First, download and run CCleaner - http://www.piriform.com/ccleaner/download/standard

Second, download and run Malwarebytes - https://www.malwarebytes.org/getmbam

Third, download http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
Run as Administrator.  Press "Scan".  when it finishes, press "Report" (not Clean).  Post that here or PM it to me.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: bubkiz on April 30, 2014, 09:42:42 AM
TY! Will PM. Appreciate your help.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: shnoz on April 30, 2014, 11:48:32 AM
Have malwarebytes Will do rest 2nite ty very much
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: izmoman on April 30, 2014, 11:59:55 AM
I have the BSOD (Blue screen of death). Power driver state failure. I uninstalled Intel HD graphics 4000 but it didnt help. (I think and hope I didnt mess anything up). It seems to have re installed itself. I have a Lenovo G500s running 8.1. Any recommendation? PM would be greatly appreciated or post here. Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 30, 2014, 12:07:32 PM
I have the BSOD (Blue screen of death). Power driver state failure. I uninstalled Intel HD graphics 4000 but it didnt help. (I think and hope I didnt mess anything up). It seems to have re installed itself. I have a Lenovo G500s running 8.1. Any recommendation? PM would be greatly appreciated or post here. Thanks.
Did you just upgrade to 8.1?
What did you do before this happenned?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: izmoman on April 30, 2014, 12:36:11 PM
Did you just upgrade to 8.1?
What did you do before this happenned?
. Upgraded a few months ago.
Nothing special. No downloads or anything. I have Kaspersky running. I do notice that when it is about to crash (like as I type right now) the bluetooth goes dead.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 30, 2014, 12:42:02 PM
. Upgraded a few months ago.
Nothing special. No downloads or anything. I have Kaspersky running. I do notice that when it is about to crash (like as I type right now) the bluetooth goes dead.
Do you know if you have Atheros or Intel card?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: izmoman on April 30, 2014, 12:54:14 PM
Do you know if you have Atheros or Intel card?
I think Intel. Anyway to check?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 30, 2014, 12:58:14 PM
I think Intel. Anyway to check?
Device Manager.
http://www.computerhope.com/issues/ch000833.htm#windows8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: izmoman on April 30, 2014, 01:22:38 PM
Device Manager.
http://www.computerhope.com/issues/ch000833.htm#windows8
Intel it is
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 30, 2014, 02:06:02 PM
Intel it is
It was actually Atheros ;)

Do this as well:
http://www.nirsoft.net/utils/blue_screen_view.html#DownloadLinks
and send info
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 01:45:07 AM
I am in utter shock.  My computer has been erased?! All the settings have been changed.
 
I closed the laptop lid as I usually do instead of hibernating or turning off.  When I opened it the computer went to 'Windows is (starting/reconfinguting/updating/?--I forgot what)',  After 20 min or so just I shut off computer then restarted, typed in password, written page appeared giving me choice.  I always (and I think I did this time) chose 'Start windows normally' as opposed to  in safe mode or something else.
 
Then it happened:  A black and gray HP background page came up with only a handful of icons (including a couple of 3rd part applications(?!), yet EVERYTHING else is gone--docs, pics, data, most of my apps, chrome (my usual browser with all my opened tabs), etc.  Even this post is in a different font and skipping lines.
 
How can I find all lost data? 
 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 01:50:22 AM
I am in utter shock.  My computer has been erased?! All the settings have been changed.
 
I closed the laptop lid as I usually do instead of hibernating or turning off.  When I opened it the computer went to 'Windows is (starting/reconfinguting/updating/?--I forgot what)',  After 20 min or so just I shut off computer then restarted, typed in password, written page appeared giving me choice.  I always (and I think I did this time) chose 'Start windows normally' as opposed to  in safe mode or something else.
 
Then it happened:  A black and gray HP background page came up with only a handful of icons (including a couple of 3rd part applications(?!), yet EVERYTHING else is gone--docs, pics, data, all my apps, chrome (my usual browser with all my opened tabs), etc.  Even this post is in a different font and skipping lines.
 
How can I find all lost data?
is it possible you pressed safe mode by mistake?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 01:52:49 AM
I don't think so, but how would I know if I am in safe mode or not?  Besides, safe mode would not erase all docs, pics, etc.
Desktop does not say SAFE MODE on it and the HP background has blocks and dimension; safe mode is only black background, right?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:03:42 AM
I don't think so, but how would I know if I am in safe mode or not?  Besides, safe mode would not erase all docs, pics, etc.
Desktop does not say SAFE MODE on it and the HP background has blocks and dimension; safe mode is only black background, right?
Go to C drive, then Users.  What do you see in there?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 02:17:04 AM
Go to C drive, then Users.  What do you see in there?
B"H!!!    Yesh!  I see my missing files.  Does it matter what happened to delete 90% of my desktop? 
Under C: 'users' is my folder with all my files, but when I press the start circle, it brings up a lower left hand corner rectangle with my same user folder name listed at the top with all the folders (pics, docs, etc) being empty.  How do I reconstruct everything?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:21:33 AM
B"H!!!    Yesh!  I see my missing files.  Does it matter what happened to delete 90% of my desktop? 
Under users is my folder with my files, but when I press the start circle, it brings up a lower left hand corner rectangle with my same user folder name with all the empty files.  How do I reconstruct everything?
You are signed on with the wrong profile.  Click start, then log off.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 02:23:26 AM
You are signed on with the wrong profile.  Click start, then log off.
Never made or changed a profile that I know of.  Ok, I'll log off, then sign on under my user, right?  (I think I already did this though) Do it again.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 02:23:27 AM
You are signed on with the wrong profile.  Click start, then log off.
I told him to do that but he tried and it didn't help I think he is on safe mode
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:24:39 AM
I told him to do that but he tried and it didn't help I think he is on safe mode
No, safe mode would still have his profile intact.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 02:25:29 AM
No, safe mode would still have his profile intact.
even in vista?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:27:23 AM
even in vista?
Yes.  I can confirm that your profile stays intact in safe model for all Windows versions through 7. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:29:38 AM
The pronlem could possibly be that an update screwed up your profile path.  It can manually be changed in the registry.  Dudi said you are using Vista?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 02:31:16 AM
The pronlem could possibly be that an update screwed up your profile path.  It can manually be changed in the registry.  Dudi said you are using Vista?
he wrote that he shut it down during a update is it possible that scwered it up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:34:38 AM
he wrote that he shut it down during a update is it possible that scwered it up?
Absolutely.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 04, 2014, 02:36:22 AM
You can try to uninstall that. update, but I would not count on that working.

Here is the registry key to change your profile path -
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft
\Windows NT\CurrentVersion\ProfileList
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 02:37:27 AM
Absolutely.
so that is what I told him as a second option to what may have happened.
I'm not an expert in manual registry codes so I will leave it to you to help him out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 03:23:14 AM
Ok. We're good!  Thank you @dudi and @notanonymous for all. 


By shutting off computer during windows update (because I thought it was stuck) it created a new user called TEMP with all docs, pics, etc folders being empty.   Even though I was logging off and back on again under my user name, it apparently kept logging in under TEMP with no files and a different desktop (scaring the living daylights out of me!).  By totally shutting down the computer and logging in again, everything was BH restored as before (and the empty TEMP folder under users also disappeared). 


ETA:  What a waste of two hours!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 04, 2014, 10:01:38 AM
Ok. We're good!  Thank you @dudi and @notanonymous for all. 


By shutting off computer during windows update (because I thought it was stuck) it created a new user called TEMP with all docs, pics, etc folders being empty.   Even though I was logging off and back on again under my user name, it apparently kept logging in under TEMP with no files and a different desktop (scaring the living daylights out of me!).  By totally shutting down the computer and logging in again, everything was BH restored as before (and the empty TEMP folder under users also disappeared). 


ETA:  What a waste of two hours!
very happy to hear how did you figure out the point of the temp user?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 04, 2014, 12:27:18 PM
very happy to hear how did you figure out the point of the temp user?
The first time I went into C:/users I noticed 3 folders:  mine, public, and TEMP.  The created file dates on all the TEMP files (docs, pics, music, etc) were 4/5/14 with all of them being empty.  My user folder contained original created file dates.  Even though I kept logging on to my user through the logon page, I kept getting everything empty with the 4/5/14 date; only when I clicked on it through the C:/user did it actually put me in my real user folder.


You two were awesome!  I wouldn't have figured it out without your forum and PM help.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on May 05, 2014, 10:19:29 AM
(scaring the living daylights out of me!)
This would be a good reminder to set up backup. It would help out with the 'living daylights' situation, and next time might not have a happy ending.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 05, 2014, 11:26:37 AM
This would be a good reminder to set up backup. It would help out with the 'living daylights' situation, and next time might not have a happy ending.
How right you are and my lame excuse of it's such a daunting task is just....lame. 

We had this discussion upthread since I only trust physical devices, not virtual hackable clouds.  Plus I'm having a kindergarten temper tantrum since I don't have original software discs and I want to be able to back up my applications.  >:( [size=78%]  [/size]
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on May 05, 2014, 12:18:36 PM
I think your home computer is more hachable than the big backup companies servers. Just my opinion.

Besides that with software like crash plan and others you can set up to backup to your work computer or a friends computer, the backup file is fully encrypted, doesn't touch the "cloud", and is completely free.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 05, 2014, 01:56:51 PM
I think your home computer is more hachable than the big backup companies servers. Just my opinion.

Besides that with software like crash plan and others you can set up to backup to your work computer or a friends computer, the backup file is fully encrypted, doesn't touch the "cloud", and is completely free.
Applications too or only docs/pics/etc?
Just waiting to be hacked...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dovy2 on May 05, 2014, 02:10:12 PM
Doors anyone have the Dell venu pro 8?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on May 05, 2014, 03:42:32 PM
Applications too or only docs/pics/etc?
Just waiting to be hacked...
It's not an image backup if that's what you're asking, but technically it backs of the application files too, and sometimes that will work, and in some cases the installation files are included in the system files. But that's in no way as straightforward as an image backup, or having the installation disk handy/backed up.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 05, 2014, 04:07:46 PM
It's not an image backup if that's what you're asking, but technically it backs of the application files too, and sometimes that will work, and in some cases the installation files are included in the system files. But that's in no way as straightforward as an image backup, or having the installation disk handy/backed up.
Any chaps on this?  Good ones, bad ones, cheaper, dos or don'ts?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on May 05, 2014, 06:06:00 PM
Paragon (http://www.paragon-software.com/home/br-free/) is free and is supposed to be good, but I have no personal experience with it. Perhaps some of the others here can chime in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 06, 2014, 10:22:29 AM
Back again trying to get 3 or 4 laptops up to do a 4BM and 2 can not connect to internet.  Optimum thinks they may be registry problems.
Comp#1:  Missing .exe files to most programs, yet MS word and Picture mgr work
Comp#2:  Realtek and Ralink are showing up in device manager, but adapter settings folder is empty in network sharing.
Help anyone?

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 06, 2014, 01:30:56 PM
Back again trying to get 3 or 4 laptops up to do a 4BM and 2 can not connect to internet.  Optimum thinks they may be registry problems.
Comp#1:  Missing .exe files to most programs, yet MS word and Picture mgr work
Comp#2:  Realtek and Ralink are showing up in device manager, but adapter settings folder is empty in network sharing.
Help anyone?
al regel achas...
computer 1 sounds like a virus
computer 2...uninstall both adapters and reboot, any change?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on May 06, 2014, 02:50:59 PM
Back again trying to get 3 or 4 laptops up to do a 4BM and 2 can not connect to internet.  Optimum thinks they may be registry problems.
Comp#1:  Missing .exe files to most programs, yet MS word and Picture mgr work
Comp#2:  Realtek and Ralink are showing up in device manager, but adapter settings folder is empty in network sharing.
Help anyone?
Do system restore to last working date
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 06, 2014, 03:19:08 PM
al regel achas...
computer 1 sounds like a virus
computer 2...uninstall both adapters and reboot, any change?
Do system restore to last working date
Comp#1: Ok.  I'll install an anti-virus program, then do a restore if need be.  Restore still works on XP?
Comp#2: Is there any reason to believe that Realtek and Ralink will not return if I uninstall them?  Do I need to back them up first? This one is Windows 8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 12:26:57 AM
Comp#1: Ok.  I'll install an anti-virus program, then do a restore if need be.  Restore still works on XP?
Comp#2: Is there any reason to believe that Realtek and Ralink will not return if I uninstall them?  Do I need to back them up first? This one is Windows 8
When you select uninstall from the device manager, there is an option to 'remove software'.  By default it is unchecked.  If you leave it, you should be fine.  Worse case scenario, you can always download the drivers.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 12:30:37 AM
Also for comp2....Click start, type 'cmd' (no quotes), then enter.  At command prompt, type 'ipconfing' (no quotes) then enter.   Take a screenshot (make sure you get the full command prompt window), and post it here.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 12:55:25 AM
Comp#1: Ok.  I'll install an anti-virus program, then do a restore if need be.  Restore still works on XP?
Comp#2: Is there any reason to believe that Realtek and Ralink will not return if I uninstall them?  Do I need to back them up first? This one is Windows 8
Comp#1:  I put in Kaspersky disc, but couldn't run program because it gives the same message as any other program I try to run....""missing the ----.exe file"    I then rebooted the computer with the disc in and it started "Kaspersky rescue."   
           ERROR: Unable to locate IOAPIC for GSI --
           Loading Module:  Scanning for pata_------...pata---...loaded.
                                       Scanning for pata__netcell...(stuck here for 30 minutes now)
Comp#2:  I uninstalled Realtek and Ralink, restarted computer, and now instead of showing the two icons it shows two yellow exclamations.  Pushing reinstall for each gave me:  'Windows encountered a problem installing the driver software for your device."  Choosing to search for and download the drivers from the web gave me:  Windows found driver software for your device but encountered an error while attempting to install it.  The data is invalid."            Should I try to download it from HP?

Also for comp2....Click start, type 'cmd' (no quotes), then enter.  At command prompt, type 'ipconfing' (no quotes) then enter.   Take a screenshot (make sure you get the full command prompt window), and post it here.
RESULT:  "  'ipconfing' is not recognized as an internal or external command, operable program or batch file."  [This is Windows 8]
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 01:33:14 AM
Comp#1:  I put in Kaspersky disc, but couldn't run program because it gives the same message as any other program I try to run....""missing the ----.exe file"    I then rebooted the computer with the disc in and it started "Kaspersky rescue."   
           ERROR: Unable to locate IOAPIC for GSI --
           Loading Module:  Scanning for pata_------...pata---...loaded.
                                       Scanning for pata__netcell...(stuck here for 30 minutes now)
Comp#2:  I uninstalled Realtek and Ralink, restarted computer, and now instead of showing the two icons it shows two yellow exclamations.  Pushing reinstall for each gave me:  'Windows encountered a problem installing the driver software for your device."  Choosing to search for and download the drivers from the web gave me:  Windows found driver software for your device but encountered an error while attempting to install it.  The data is invalid."            Should I try to download it from HP?
RESULT:  "  'ipconfing' is not recognized as an internal or external command, operable program or batch file."  [This is Windows 8]
Sorry, typo...."ipconfig"
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 01:35:48 AM
For computer2, go to the manufacturer's website (obviously on another computer), go to their support and downloads section, put in your model number, then find your network card drivers.  Download and reinstall on computer2.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 02:26:14 AM

Comp#1:  How do I get out of stalled computer from the Rescue Disc...Power off button?

Sorry, typo...."ipconfig"
Comp#2:  "Windows IP Configuration"


For computer2, go to the manufacturer's website (obviously on another computer), go to their support and downloads section, put in your model number, then find your network card drivers.  Download and reinstall on computer2.
  Doing now   [p.s.  TY]
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 02:34:47 AM
Comp#1:  How do I get out of stalled computer from the Rescue Disc...Power off button?
Comp#2:  "Windows IP Configuration"

  Doing now   [p.s.  TY]
1 - yes, hold it down for a few seconds
2 - makes sense, now that the drivers are uninstalled.  Post again after the reinstall (which might just fix it)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 03:03:26 AM
1 - yes, hold it down for a few seconds
2 - makes sense, now that the drivers are uninstalled.  Post again after the reinstall (which might just fix it)
Comp 1-(after restarting with rescue disc inside and aborting because of frozen screen:) 'Last attempt to restart system from previous location failed.   Delete restoration data and proceed to boot menu OR continue with system boot?  Which one?


Comp 2- Under my HP model I found Realtek, but not Ralink network adapter.  Silly me didn't write down all those numbers after the Ralink icon before I deleted it.  Listed options for my model include Mediatek 802.11 Wireless LAN or should I search the web for the Ralink?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 03:06:10 AM
Comp 1-(after restarting with rescue disc inside and aborting because of frozen screen:) 'Last attempt to restart system from previous location failed.   Delete restoration data and proceed to boot menu OR continue with system boot?  Which one?


Comp 2- Under my HP model I found Realtek, but not Ralink network adapter.  Silly me didn't write down all those numbers after the Ralink icon before I deleted it.  Listed options for my model include Mediatek 802.11 Wireless LAN or should I search the web for the Ralink?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 03:08:06 AM
Comp 1-(after restarting with rescue disc inside and aborting because of frozen screen:) 'Last attempt to restart system from previous location failed.   Delete restoration data and proceed to boot menu OR continue with system boot?  Which one?


Comp 2- Under my HP model I found Realtek, but not Ralink network adapter.  Silly me didn't write down all those numbers after the Ralink icon before I deleted it.  Listed options for my model include Mediatek 802.11 Wireless LAN or should I search the web for the Ralink?
Install the realtek one, then do an ipconfig.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 03:10:42 AM
While you are working on all of this...in your OP you said you were trying to do a 4BM, hence 4 laptops.  Why do you need 4 laptops?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 03:21:09 AM
Install the realtek one, then do an ipconfig.
Comp#2-I have the Realtek and a Ralink-driver-for-my-computer-downloaded-from-Softpedia-on-the-web driver on a flashdrive.  To what folder do I transfer them on computer #2 or do I just run the .exe files of of the flashdrive?

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 03:21:55 AM
Comp#2-I have the Realtek and a Ralink-driver-for-my-computer-downloaded-from-Softpedia-on-the-web driver on a flashdrive.  To what folder do I transfer them on computer #2 or do I just run the .exe files of of the flashdrive?
I would transfer them to your computer for future use, if necessary.  It does not matter where, then run the install file.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 03:43:32 AM
I would transfer them to your computer for future use, if necessary.  It does not matter where, then run the install file.
Comp 2-Pressed the exe file for Realtek:  InstaShield Wizard is repairing Realtek Ethernet Controller Driver......"The Realtek Network cController was not found.  If Deep Sleep Mode is enabled Please Plug the Cable."
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 07, 2014, 03:54:41 AM
Comp 2-Pressed the exe file for Realtek:  InstaShield Wizard is repairing Realtek Ethernet Controller Driver......"The Realtek Network cController was not found.  If Deep Sleep Mode is enabled Please Plug the Cable."
Wrong driver.  Did you try the realtek from the computer manufacturer's website?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on May 07, 2014, 04:11:53 AM
Wrong driver.  Did you try the realtek from the computer manufacturer's website?
Yes, for my specific model.   
Comp#1 XP- pressing f8 on startup gives me options:  safe mode, etc..., 'Last known good Configuration (your most recent settings that worked)' or 'Directory Services Restore Mode (Windows domain controllers only).  Which one?


Comp #2-Hey! Just figured out..somehow 8.1 got installed on my computer (Ugh.) HP lists Ralink under Windows 8 drivers, not windows 8.1 drivers!  Possibilities:  Both are wireless LAN, but one is labeled b/g/n Wi-Fi adapter.  Try both?   Also, it has a different Realtech.  Gonna try.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on May 08, 2014, 05:13:42 AM
how can I get an external DVD player to play DVD videos on my dell windows 8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 08, 2014, 07:56:10 AM
how can I get an external DVD player to play DVD videos on my dell windows 8
Same as any other computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on May 08, 2014, 10:22:54 AM
Same as any other computer?
it doesn't work though. windows Media player wont play it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 08, 2014, 01:00:15 PM
it doesn't work though. windows Media player wont play it
Does it see the DVD?
Try VLC.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 08, 2014, 02:41:22 PM
it doesn't work though. windows Media player wont play it
Windows 8 does not include DVD and Blu-ray codes for free. The DVD codes are included in the for-pay Windows Media Center upgrade.
Does it see the DVD?
Try VLC.
That should work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 08, 2014, 03:16:16 PM
Windows 8 does not include DVD and Blu-ray codes for free. The DVD codes are included in the for-pay Windows Media Center upgrade.
Never knew that.
That's crazy.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 08, 2014, 03:20:49 PM
Never knew that.
That's crazy.
I think it has to do with paying licensing fees to the DVD organization. That's the reason Linux doesn't have DVD codecs. However, according to PCWorld, most PC manufacturers bundled their own DVD player software with the computer, so most of the  time it's moot.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on May 08, 2014, 04:26:10 PM
Does it see the DVD?
Try VLC.
does vlc void the dell warranty ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 08, 2014, 04:27:09 PM
does vlc void the dell warranty ?
No.

http://www.videolan.org/vlc/download-windows.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on May 08, 2014, 04:28:49 PM
No.

http://www.videolan.org/vlc/download-windows.html
thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 18, 2014, 12:09:22 AM
My wife has a lenovo for a while now its been giving us the following issue The D: drive is full so every 5 mins a running low on disk space massage is popping up and is really annoying but besides for that the laptop is working really slow which is not making any sense since the primary drive is C: so why is it slowing down everything? And if it does make sense then now what I went onto the d: drive and I don't find anything that should fill it up so I thought about a virus but a virus scan didn't bring up anything. So now I'm thinking about reformating the laptop just wanna check if you guys have any thoughts before I go ahead
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 18, 2014, 02:01:06 PM
My wife has a lenovo for a while now its been giving us the following issue The D: drive is full so every 5 mins a running low on disk space massage is popping up and is really annoying but besides for that the laptop is working really slow which is not making any sense since the primary drive is C: so why is it slowing down everything? And if it does make sense then now what I went onto the d: drive and I don't find anything that should fill it up so I thought about a virus but a virus scan didn't bring up anything. So now I'm thinking about reformating the laptop just wanna check if you guys have any thoughts before I go ahead
You're probably running Windows 8.  D: is probably the backup drive, and Windows is continuously backing up to that partition.  Just disable backups.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 18, 2014, 02:30:42 PM
You're probably running Windows 8.  D: is probably the backup drive, and Windows is continuously backing up to that partition.  Just disable backups.
windows 7
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 18, 2014, 02:34:58 PM
windows 7
Follow suggestion anyway.

Is D: a recovery partition?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dudi on May 18, 2014, 02:44:41 PM
Follow suggestion anyway.

Is D: a recovery partition?
yes it is. Can I delete the backup? Also this would slow it down?
Thanks so much for replying
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 18, 2014, 03:12:10 PM
yes it is. Can I delete the backup? Also this would slow it down?
Thanks so much for replying
Yes you can, but you don't need to.  Just disable future backups.
http://www.dummies.com/how-to/content/how-to-disable-windows-7-backup.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: txtmax4 on May 19, 2014, 09:34:52 PM
What is the difference of doing a "Windows System Restore" vs a "OneKey Recovery" from Lenovo?
I want to factory reset a Lenovo laptop, which of the above options suits best?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 19, 2014, 09:36:18 PM
What is the difference of doing a "Windows System Restore" vs a "OneKey Recovery" from Lenovo?
I want to factory reset a Lenovo laptop, which of the above options suits best?
Use the second one. Windows System Restore just rolls back important Windows files to an earlier point in time, but will not totally factory reset the computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: txtmax4 on May 19, 2014, 09:50:36 PM
Use the second one. Windows System Restore just rolls back important Windows files to an earlier point in time, but will not totally factory reset the computer.
AFAIR WSR does have a restore point to beginning of time.. Am I mistaken?
Also, not 100% sure OneKey is that.. Are you talking from experience?
I'm a new Lenovo user..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 20, 2014, 12:50:33 AM
AFAIR WSR does have a restore point to beginning of time.. Am I mistaken?
Also, not 100% sure OneKey is that.. Are you talking from experience?
I'm a new Lenovo user..
AFAIK, WSR will not affect any user files and some program files. Even if you have a restore point right at the beginning, it will only restore Windows files.
I don't have any experience with Lenovo, but AFAIK you don't want to use WSR for factory restore.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: txtmax4 on May 20, 2014, 09:24:43 AM
AFAIK, WSR will not affect any user files and some program files. Even if you have a restore point right at the beginning, it will only restore Windows files.
I don't have any experience with Lenovo, but AFAIK you don't want to use WSR for factory restore.
I hear. TY.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on May 21, 2014, 09:51:24 AM
Plug in, press play.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on May 26, 2014, 01:39:56 PM
Is it possible to connect a secondary graphics card without the on board card getting disabled?
This is on an optiplex 3010 small form factor pc
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 26, 2014, 02:28:24 PM
Is it possible to connect a secondary graphics card without the on board card getting disabled?
This is on an optiplex 3010 small form factor pc
It depends on the mb.  Not sure with that model, but IME, most of the time the answer is no, you can not use both.  But again, it depends on the MB.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 26, 2014, 02:33:37 PM
GIFY

http://community.spiceworks.com/topic/280276-run-on-board-video-and-video-card-on-dell-optiplex

The consesus is as I said, but this poster found a "workaround" for this model.  If you also have 2 pci slots, try it -
Quote
This is an older post, but I thought I'd throw
some info into the pot for anyone still looking....
I do video transcoding on my work machine
(Optiplex 7010), and the onboard Intel HD4000
GPU rips through h.264 encoding at an impressive
rate. This was not always the case, as the
machine arrived with dual ATI Radeon cards.
Radeons don't have a lot of support for GPU
encoding, so I really wanted that HD4000 active
and usable, if not driving a monitor.
After a bunch of testing and digging through
manuals, I found that the motherboard will
always disable the onboard video if you jam a
video card into the first PCIe x16. Most current
Optiplex machines have two x16 slots. If you pop
your video card into the second x16 slot, your
onboard video does not get shut down. The minor
drawback is that the second x16 slot is not a real
x16; it is only connected as an x4. This is
supposedly enough bandwidth to run across-the-
bus SLI, as the monitors are supposed to be
connected to the first card in an SLI setup.
So, long story short - if you pop a dual-head card
into that second PCI-e slot, you will be able to
float 4 monitors (I've got 3 right now).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on May 26, 2014, 03:54:23 PM
Thanks, now the next order of business
I started getting a graphics card alert on my computer and it then crashes(bsod)
I've narrowed it down to Firefox and webpages containing flowplayer content
Is it entirely coincidental that it started happening today after I messed around a bit with my screens, or did I possibly screw something up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 26, 2014, 06:34:26 PM
Thanks, now the next order of business
I started getting a graphics card alert on my computer and it then crashes(bsod)
I've narrowed it down to Firefox and webpages containing flowplayer content
Is it entirely coincidental that it started happening today after I messed around a bit with my screens, or did I possibly screw something up?
More info...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on May 26, 2014, 09:31:25 PM
More info...
As I mentioned earlier , ive been messing around with the screens connected to my pc by trying to connect 1 to the internal graphics card and one to the add in.
That configuration didn't work. Computer wouldnt boot at all so I went back to having both connected to the add in card.
Whether this messing around has anything to do with my subsequent issues I don't know however. Since restoring the screens connections I noticed the screen goes black for few seconds and then re-appears with message - "Display driver stopped responding and has successfully recovered"
I narrowed the trigger down to browsing a html5 embedded flowplayer video. But only with firefox. Chrome handled those pages fine.

TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on May 26, 2014, 09:33:56 PM
As I mentioned earlier , ive been messing around with the screens connected to my pc by trying to connect 1 to the internal graphics card and one to the add in.
That configuration didn't work. Computer wouldnt boot at all so I went back to having both connected to the add in card.
Whether this messing around has anything to do with my subsequent issues I don't know however. Since restoring the screens connections I noticed the screen goes black for few seconds and then re-appears with message - "Display driver stopped responding and has successfully recovered"
I narrowed the trigger down to browsing a html5 embedded flowplayer video. But only with firefox. Chrome handled those pages fine.

TIA
Step 1 - Windows restore to the last day that it worked.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: bostonfan87 on May 27, 2014, 02:18:47 AM
So are you able to use the computer normally.. and without having these problems?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on May 27, 2014, 10:24:27 AM
Step 1 - Windows restore to the last day that it worked.
Will look into that when I get to the office

So are you able to use the computer normally.. and without having these problems?
Yes, even the same webpage works if I use chrome
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on May 27, 2014, 11:37:38 AM
Will look into that when I get to the office
Yes, even the same webpage works if I use chrome
I just restored and it seems to have solved the problem. Thank you very much!
I have to assume that I messed up the graphics card drivers when I switched the screens around so I guess I'll be more careful next time
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on May 30, 2014, 08:09:31 PM
Couldn't find a better place to post this

       I used to use DVDshrink to copy Dvds onto my computer but I see it's not available anymore.
Looking for the easiest way to copy DVDs and convert them for viewing on a tablet.
TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on May 31, 2014, 05:44:54 PM
Couldn't find a better place to post this

       I used to use DVDshrink to copy Dvds onto my computer but I see it's not available anymore.
Looking for the easiest way to copy DVDs and convert them for viewing on a tablet.
TIA
Handbrake
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chff on June 02, 2014, 06:48:47 AM
How can I know of there is a keylogger installed on my PC?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 02, 2014, 07:04:11 AM
How can I know of there is a keylogger installed on my PC?
Usually a malware scan will pick up on it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 02, 2014, 09:16:09 AM
Handbrake

Thanks, I had actually used this previously in the passed and forgotten about it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 02, 2014, 09:17:49 AM
I have a battery pack that came with many adapters. All my devices can be charged with it including my Samsung laptop as the correct adapter was included. However I just purchased an HP probook 430 and there is no adapter that fits it. Is that a product I could buy somewhere? I'd really like to be able to charge it on the go. TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: lubaby on June 02, 2014, 09:18:10 AM
Handbrake
+1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 02, 2014, 09:21:12 AM
I have a battery pack that came with many adapters. All my devices can be charged with it including my Samsung laptop as the correct adapter was included. However I just purchased an HP probook 430 and there is no adapter that fits it. Is that a product I could buy somewhere? I'd really like to be able to charge it on the go. TIA
Looks like a standard adapter.  Is this it?  http://ecx.images-amazon.com/images/I/4154jLqQAgL.jpg
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 02, 2014, 09:52:30 AM
I need an adapter that will plug into my battery pack.

Does such a thing exist?   Or an adapter that will plug into any USB?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 02, 2014, 09:54:30 AM
I need an adapter that will plug into my battery pack.

Does such a thing exist?   Or an adapter that will plug into any USB?
I understand your question, but I first want to confirm that the tip you are looking for is the same as the one in the picture.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 02, 2014, 10:21:03 AM
I understand your question, but I first want to confirm that the tip you are looking for is the same as the one in the picture.

Ah, yes. I believe so.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 02, 2014, 10:38:08 AM
Ah, yes. I believe so.
Double check :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 02, 2014, 10:47:34 AM
Double check :)

It is.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Moishel on June 09, 2014, 12:57:14 PM
How can I know of there is a keylogger installed on my PC?
Hardware key-loggers are not detectable by any malware scanner, bend down and have a look where your keyboard is plugged in, if there isn't any adapter over there between the PC USB port and the keyboard cable.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 09, 2014, 01:00:27 PM
It is.
Whoops, never replied.  Got this taken care of?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 09:23:26 AM
Whoops, never replied.  Got this taken care of?

Nope. Any idears?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 09:24:05 AM
I have a new Ultrabook that I've been using. The wifi shows a good connection and I haven't noticed any problems until today when I was trying to stream a video.

 I went to do a speedtest on both my laptop and ultrabook. My ultrabook is only getting .49 Mbps

Is there anything I can do to fix that? Is it just the specs?
Modify message
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 09:26:51 AM

I have a new Ultrabook that I've been using. The wifi shows a good connection and I haven't noticed any problems until today when I was trying to stream a video.

 I went to do a speedtest on both my laptop and ultrabook. My ultrabook is only getting .49 Mbps

Is there anything I can do to fix that? Is it just the specs?
Modify message
How much is laptop getting?
Were you using the internet while doing the speed test?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 09:28:19 AM
How much is laptop getting?
Were you using the internet while doing the speed test?


The Laptop is getting 3Mbps.
There was another tab open on each device when I did the test.



 Edit: Just tried it again with nothing open. Worse speeds than before. :/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 09:32:33 AM


The Laptop is getting 3Mpbps.
There was another tab open on each device when I did the test.
Try updating latest drivers on ultrabook. Is it the centrino 7260?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 09:33:54 AM
Try updating latest drivers on ultrabook. Is it the centrino 7260?

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=8686602&CatId=3991


And the drivers are updated. It's a new device. I got rid of most of the junk and did all the updates AFAIK.
Title: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 09:34:48 AM
http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=8686602&CatId=3991


And the drivers are updated. It's a new device. I got rid of most of the junk and did all the updates AFAIK.

Tigerdirect blocks Israel ip's
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 09:37:11 AM
HP ProBook 430 G1 Intel Core i3 4GB Memory 128GB SSD 13.3" Notebook Windows 7 Professional/Windows 8 Pro 64-bit
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 09:43:53 AM

HP ProBook 430 G1 Intel Core i3 4GB Memory 128GB SSD 13.3" Notebook Windows 7 Professional/Windows 8 Pro 64-bit
Can't tell which adapter you have.
Ralink it seems, can you check exact model?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 16, 2014, 10:01:29 AM
RJ-45 Ethernet Connector

Is that the info you wanted to know?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 10:15:33 AM

RJ-45 Ethernet Connector

Is that the info you wanted to know?
no that's not the wifi one
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: youG on June 16, 2014, 11:26:50 AM
Anyone here deal with MacBooks mine fell and wont start properly looking to at least try to get the info off of it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 16, 2014, 12:16:52 PM

Anyone here deal with MacBooks mine fell and wont start properly looking to at least try to get the info off of it?
Hardrive is the same nothing special about Mac except partition type sometimes and format.
Ask dh to check data for you
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sky121 on June 17, 2014, 10:53:55 AM
Best basic windows live photo gallery alternative?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 18, 2014, 03:08:02 AM

Best basic windows live photo gallery alternative?
W7 or w8?
 
Picasa? Irfanview?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on June 18, 2014, 10:03:23 AM
Fast stone image viewer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 23, 2014, 07:47:13 AM
My one year old Dell Laptop Inspiron 5323 screen randomly doesn't turn on. I Sometimes have to try 10 - 15 times to get it on. The power light lights up and some buttons flash as if its going to turn on but the screen stays off. I keep trying until it randomly works. Any ideas what the issue could be? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on June 23, 2014, 07:56:23 AM
My one year old Dell Laptop Inspiron 5323 screen randomly doesn't turn on. I Sometimes have to try 10 - 15 times to get it on. The power light lights up and some buttons flash as if its going to turn on but the screen stays off. I keep trying until it randomly works. Any ideas what the issue could be? TIA
connected to power supply?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 23, 2014, 07:59:28 AM
connected to power supply?
Same issue whether plugged in or on battery
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on June 23, 2014, 08:38:46 PM
My one year old Dell Laptop Inspiron 5323 screen randomly doesn't turn on. I Sometimes have to try 10 - 15 times to get it on. The power light lights up and some buttons flash as if its going to turn on but the screen stays off. I keep trying until it randomly works. Any ideas what the issue could be? TIA
Any number of things, but my money would be on a motherboard on its way out the door.  Does the machine function normally once booted up?

If you are getting power every single time, that (most likely) eliminates a few issues (power switch, battery, ac, etc).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 24, 2014, 02:14:43 AM
Thats bad news... I noticed the power button started making a click noise after I hod it down for a while
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on June 24, 2014, 09:29:57 AM
Thats bad news... I noticed the power button started making a click noise after I hod it down for a while
That's weird. Maybe there's a short in the power button?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 24, 2014, 11:42:27 AM
That's weird. Maybe there's a short in the power button?
and that would randomly affect the screen? The laptop powers up but the screen is a no show
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on June 24, 2014, 01:24:04 PM
and that would randomly affect the screen? The laptop powers up but the screen is a no show
Whoops, I read your OP wrong. Did you try an external monitor? Maybe there's a loose connection to the screen.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 24, 2014, 03:42:44 PM
Whoops, I read your OP wrong. Did you try an external monitor? Maybe there's a loose connection to the screen.
Good idea

It could be the mother board the computer started getting really hot sometimes

I just tried turning it on 10 -20 times -nothing. I felt it was really hot so I put in the fridge for a half hour and now after 3 tries it worked. weird
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on June 24, 2014, 04:02:12 PM
Good idea

It could be the mother board the computer started getting really hot sometimes

I just tried turning it on 10 -20 times -nothing. I felt it was really hot so I put in the fridge for a half hour and now after 3 tries it worked. weird
Dust, broken fan, or a few other things.

Regardless, if you value your data, take out your hd and back it up.  Then get a new computer.

eta - or troubleshoot this one.  Either way, backup your data now.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: how on June 24, 2014, 04:34:21 PM
Dust, broken fan, or a few other things.

Regardless, if you value your data, take out your hd and back it up.  Then get a new computer.

eta - or troubleshoot this one.  Either way, backup your data now.
Thanks... :-\
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mercaz1 on June 25, 2014, 10:12:10 AM
does anyone know of a cheap computer repair shop in the 5 towns or queens
my disc drive is not working and I think it might be the operating system
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Achas Veachas on June 26, 2014, 09:02:13 AM
I've had my laptop for over 3 years and it's been working flawlessly for the most part, it doesn't get moved around much, isn't slow, hasn't crashed in forever. Yesterday I got a blue screen and when I restarted I got the screen below. When I ran the diagnostics I got an error that said "hard disk not exist", any easy way to fix it? Google didn't give me much hope :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on June 26, 2014, 09:11:03 AM
I've had my laptop for over 3 years and it's been working flawlessly for the most part, it doesn't get moved around much, isn't slow, hasn't crashed in forever. Yesterday I got a blue screen and when I restarted I got the screen below. When I ran the diagnostics I got an error that said "hard disk not exist", any easy way to fix it? Google didn't give me much hope :(
Take it out of the laptop and put it in an external enclosure.  Plug it in to another computer.  If it recognizes the HD and partition, backup the data.  If it recognizes the device, but not the partition, you can try to use a data recovery software, or send it to DH.  If does not recognize the hardware at all, send it to DH.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Achas Veachas on June 26, 2014, 10:17:55 AM
Just opened the back and saw there are 2 hard-drives, I'm guessing the problem would be with no. 1?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Achas Veachas on June 26, 2014, 10:34:46 AM
The hard drive doesn't disconnect, it's connected by a cable that's attached to the motherboard with no way of detaching it ???
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on June 26, 2014, 10:49:04 AM
The hard drive doesn't disconnect, it's connected by a cable that's attached to the motherboard with no way of detaching it ???
Unless technology has changes, all hd's disconnect.  Picture?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Achas Veachas on June 26, 2014, 10:54:43 AM
Unless technology has changes, all hd's disconnect.  Picture?
Ok, now that you put it that way, I got it out...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Achas Veachas on June 26, 2014, 11:00:31 AM
Yay! Seems like taking it out and putting it back in did the trick :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on June 26, 2014, 11:26:47 AM
Yay! Seems like taking it out and putting it back in did the trick :)
Backup your data now.  It could have been a fluke, or...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: robbie on July 08, 2014, 09:32:45 PM
can anyone suggest a good free pop up blocker to download?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 08, 2014, 10:33:42 PM
can anyone suggest a good free pop up blocker to download?
Which browser?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: robbie on July 08, 2014, 10:37:52 PM
Which browser?
chrome
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 09, 2014, 12:06:05 AM
chrome
AdblockPlus.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: robbie on July 09, 2014, 12:08:37 AM
AdblockPlus.

thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on July 09, 2014, 07:10:19 AM
thanks
www.chromeadblock.com
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on July 10, 2014, 06:02:57 PM
Which browser?
How about for IE
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on July 10, 2014, 06:56:43 PM
How about for IE
Nothing really..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: robbie on July 10, 2014, 08:20:16 PM
thanks alot for the popup blockers works like a charm
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on July 10, 2014, 11:51:22 PM
Re:  Windows XP Password

I accessed my office computer via gotomypc at 4.  No problem.  I logged out and logged back in about ten minutes later.  Windows will not recognize my windows password and I can't access the computer.  Iv'e rebooted remotely and tried to access from a different compute. Help.  Thanks.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on July 11, 2014, 12:46:37 AM
Re:  Windows XP Password

I accessed my office computer via gotomypc at 4.  No problem.  I logged out and logged back in about ten minutes later.  Windows will not recognize my windows password and I can't access the computer.  Iv'e rebooted remotely and tried to access from a different compute. Help.  Thanks.
Try to log in physically at the computer.

Sorry, but I have to ask...you made sure caps are off?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on July 11, 2014, 09:50:37 AM
Try to log in physically at the computer.

Sorry, but I have to ask...you made sure caps are off?

Yes  :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 13, 2014, 11:31:56 AM
Have a new laptop, recently the sound just stops working, (even the jack) all volumes are on highest.
I must restart the computer, it will then start working but at some point stops.
Any solutions? thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on July 13, 2014, 01:20:04 PM
Have a new laptop, recently the sound just stops working, (even the jack) all volumes are on highest.
I must restart the computer, it will then start working but at some point stops.
Any solutions? thanks
Maybe you have some software that is taking over your audio.  When you reboot, the programs closes.  Next time it happens, look to see what is running at that time.  Also, did you recently install any programs?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoruel on July 13, 2014, 01:42:53 PM
  When you reboot, the programs closes.  Next time it happens, look to see what is running at that time.
How do you look what is running on windows 8?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on July 13, 2014, 01:48:49 PM
How do you look what is running on windows 8?
Ctrl-alt-del should still work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoruel on July 13, 2014, 04:54:51 PM
thanks. sound started working again(should have known Task Manager)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 13, 2014, 10:18:39 PM
Maybe you have some software that is taking over your audio.  When you reboot, the programs closes.  Next time it happens, look to see what is running at that time.  Also, did you recently install any programs?
I did install new programs, but nothing running in background
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yudamaan on July 15, 2014, 03:14:07 PM
I am having issues streaming videos i can watch youtube, but my computer wont play anything on amazon due to an error with silverlight which i uninstalled and reinstallled but still the same problem and when i try netflix i get a error n8202. if anyone can please help me thank you
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on July 15, 2014, 04:10:30 PM
I am having issues streaming videos i can watch youtube, but my computer wont play anything on amazon due to an error with silverlight which i uninstalled and reinstallled but still the same problem and when i try netflix i get a error n8202. if anyone can please help me thank you
I believe Amazon allows an alternative to Silverlight (flash?)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on July 15, 2014, 04:35:42 PM
Anyone having difficulties after installing MalwareBytes?  I downloaded the premium version and have had constant freezing and crashing of different programs.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on July 15, 2014, 04:36:52 PM
I believe Amazon allows an alternative to Silverlight (flash?)

I have had to call them--ongoing problems.  After its fixed it seems to slowly slip from Silverlight to Adobe flash, which deems to be the default.  Frustrating.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on July 15, 2014, 04:39:43 PM
I just got a used computer monitor from another office, and I plugged it in and now I have a few different colored going vertically on the screen. Anyone know what they are or how to get rid of them?  TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 15, 2014, 05:06:50 PM
I just got a used computer monitor from another office, and I plugged it in and now I have a few different colored going vertically on the screen. Anyone know what they are or how to get rid of them?  TIA
If it's a VGA monitor, check that all the pins at the end of the cable are there.
Title: Is there a way to run windows XP on an Windows 8.1 machine?
Post by: Entrepreneur on July 17, 2014, 12:13:25 PM
I tried running my program in XP mode but it didn't work (right clicking and selecting troubleshooting).  Is there a virtual machine or other approach?

Thanks
Title: Re: Is there a way to run windows XP on an Windows 8.1 machine?
Post by: chucksterace on July 17, 2014, 12:17:51 PM
No need to start a new thread  - http://forums.dansdeals.com/index.php?topic=27868.0
Title: Re: Is there a way to run windows XP on an Windows 8.1 machine?
Post by: Chaikel on July 17, 2014, 01:01:34 PM
Download XP mode
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on July 18, 2014, 12:45:20 PM
I use IE for my office intranet and ie11 does not show the progress of the page load in the status bar on the bottom.
very annoying. anyone know of a fix?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AJK on July 23, 2014, 12:27:25 AM
Looks like there is definitely something wrong with my fan/heat sink  >:(


(http://i.gyazo.com/c281033c8361e206f9e4327fbdaa5fc3.png)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 23, 2014, 01:26:42 AM
Looks like there is definitely something wrong with my fan/heat sink  >:(


(http://i.gyazo.com/c281033c8361e206f9e4327fbdaa5fc3.png)
Ouch, that's hot. Have you cleaned out the fan recently?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AJK on July 23, 2014, 08:06:09 AM
Definitely need to do that. Any idea if that's easy to do on an HP Envy? Do I need to open it or just spray air in the vent?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 23, 2014, 09:57:35 AM
Definitely need to do that. Any idea if that's easy to do on an HP Envy? Do I need to open it or just spray air in the vent?
You should probably open it up. Search YouTube, i bet you'll find a video showing how to do it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AJK on July 23, 2014, 09:58:55 AM
Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on July 23, 2014, 01:20:58 PM
Definitely need to do that. Any idea if that's easy to do on an HP Envy? Do I need to open it or just spray air in the vent?
Definitelt open it, as said. Besides the fan you'll probably find tons of dust piles inside the machine. No big deal to clean out. It accumulates very quickly.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 23, 2014, 02:42:23 PM
a website I frequently visit, has started giving me this error message from only one computer, have tried multiple browsers.
Quote
The requested URL was rejected. Please consult with your administrator.

Your support ID is: 3691856513284916140
any advice?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on July 23, 2014, 05:42:22 PM
a website I frequently visit, has started giving me this error message from only one computer, have tried multiple browsers.any advice?
Proxy?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 23, 2014, 11:45:15 PM
Proxy?
also not
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on July 24, 2014, 06:58:15 PM
When you say you tried multiple browsers, new ones or existing ones? If existing ones, I would install another browser, like if you use IE, install Google Chrome and see if that works. Did you try upgrading your current browser?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 24, 2014, 08:08:49 PM
When you say you tried multiple browsers, new ones or existing ones? If existing ones, I would install another browser, like if you use IE, install Google Chrome and see if that works. Did you try upgrading your current browser?
doesn't work from any browser, it's a website in Israel, looks like it stopped working from the US. (the mobile site does work)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on July 24, 2014, 11:27:37 PM
doesn't work from any browser, it's a website in Israel, looks like it stopped working from the US. (the mobile site does work)
Use a VPN?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Jkhein on July 25, 2014, 12:14:21 AM
Use a VPN?
not working either
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mek on August 02, 2014, 10:22:32 PM
I have a dell laptop that recently is having audio issues. Randomly the sound will stop working and requires me to restart the computer in order to get the sound back. Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on August 02, 2014, 11:00:39 PM
I have a dell laptop that recently is having audio issues. Randomly the sound will stop working and requires me to restart the computer in order to get the sound back. Any ideas?
had similar, manually downloading the newest driver seems to have fixed it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mek on August 02, 2014, 11:20:07 PM
had similar, manually downloading the newest driver seems to have fixed it

gonna try that thanks


Update: Not the driver. All are up to date and still have issues
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on August 02, 2014, 11:28:30 PM
gonna try that thanks


Update: Not the driver. All are up to date and still have issues
download driver manually from dell. Even if the system says it's up to date
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 03, 2014, 02:02:06 AM
download driver manually from dell. Even if the system says it's up to date
After trying the above, if the problem still persists...

Next time it happens, open task manager, and look for possible audio related programs running in the background (Skype, etc).  Close them one by one, wait 15 seconds, then test the audio.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mek on August 03, 2014, 10:25:43 PM
download driver manually from dell. Even if the system says it's up to date

Thanks! Did that now 24 hrs without issues, lets hope it stays that way
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on August 03, 2014, 11:32:01 PM
Thanks! Did that now 24 hrs without issues, lets hope it stays that way
By any chance are you using an Inspiron 17R?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mek on August 04, 2014, 12:30:56 AM
By any chance are you using an Inspiron 17R?

Nope 14z
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on August 04, 2014, 02:56:20 PM
I have a computer that I want to upgrade from Windows XP to Windows 7 Professional and I have a disk for 7 Professional from another computer. Can I just use that disk to install it on the new computer? Would the same be true when upgrading from Windows 7 Home Premium to 7 Professional? TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on August 06, 2014, 12:45:51 AM
I have a computer that I want to upgrade from Windows XP to Windows 7 Professional and I have a disk for 7 Professional from another computer. Can I just use that disk to install it on the new computer? Would the same be true when upgrading from Windows 7 Home Premium to 7 Professional? TIA
BUMP
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 06, 2014, 02:26:23 AM
I have a computer that I want to upgrade from Windows XP to Windows 7 Professional and I have a disk for 7 Professional from another computer. Can I just use that disk to install it on the new computer? Would the same be true when upgrading from Windows 7 Home Premium to 7 Professional? TIA
The short answer is yes.  Backup your data first.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mek on August 06, 2014, 08:47:09 AM
download driver manually from dell. Even if the system says it's up to date

Thanks! Did that now 24 hrs without issues, lets hope it stays that way

So it didnt fix the issue. However I chatted with dell and being that I was still under warranty (I assume bec it was less than a year) the tech took remote control and claimed its a known issue with a windows update sometime in July and erased the update and blocked it from re installing that update. Hoping that fixes the issue
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on August 08, 2014, 01:36:55 AM
The short answer is yes.  Backup your data first.
Thanks. (I meant to respond the other day but got sidetracked after I saw the post)
They are computers I got from other offices so I'm not concerned about the old data.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 10, 2014, 09:05:08 PM
Not sure if I should ask this here, or in the freedompop thread, but here goes:

I have 2 computers that are set up to sync with bittorrentsync (which is great). Now I don't have real internet yet. If I hook them both up to my freedompop hotspot, anyone know if they will eat into my data usage to sync over internet, or if they'll sync through the "network"?

TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on August 10, 2014, 09:39:01 PM
Not sure if I should ask this here, or in the freedompop thread, but here goes:

I have 2 computers that are set up to sync with bittorrentsync (which is great). Now I don't have real internet yet. If I hook them both up to my freedompop hotspot, anyone know if they will eat into my data usage to sync over internet, or if they'll sync through the "network"?

TIA
BitTorrentSync can work over LAN. I'm not sure how to set it up, but you should be able to do so in a way that it doesn't use any data.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 10, 2014, 09:45:22 PM
BitTorrentSync can work over LAN. I'm not sure how to set it up, but you should be able to do so in a way that it doesn't use any data.
So I guess my question is if when you connect two computers to one FP device, is it a LAN or something else.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on August 10, 2014, 10:00:03 PM
Where can i get a windows 7 cd? I misplaced mine that a guy at work gave me and i need to format hard drive to clean it up
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 11, 2014, 05:52:42 AM
Where can i get a windows 7 cd? I misplaced mine that a guy at work gave me and i need to format hard drive to clean it up

64bit - https://thepiratebay.se/torrent/10586995/
32bit - https://thepiratebay.se/torrent/10586994/

I linked the above as they have all updated included.
If you want directly from Microsoft:
http://heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links
You want the "Media Refresh / U " version.  Not N.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on August 11, 2014, 07:49:42 AM
64bit - https://thepiratebay.se/torrent/10586995/
32bit - https://thepiratebay.se/torrent/10586994/

I linked the above as they have all updated included.
If you want directly from Microsoft:
http://heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links
You want the "Media Refresh / U " version.  Not N.
Why not new? I was going to use the same cd I did the install from. That was an update from Vista...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on August 11, 2014, 08:21:43 AM
Anyone here do basic troubleshooting in Jerusalem?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 11, 2014, 09:06:45 AM
Anyone here do basic troubleshooting in Jerusalem?
Me :)
Whats up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on August 11, 2014, 08:58:35 PM
I just installed Windows 7 Pro on a computer which had Windows XP Pro and I noticed it didn't delete all the old stuff. How do I reinstall Windows 7 Pro AND delete all the old data?
Title: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 12, 2014, 01:27:07 AM
I just installed Windows 7 Pro on a computer which had Windows XP Pro and I noticed it didn't delete all the old stuff. How do I reinstall Windows 7 Pro AND delete all the old data?
When you install windows 7, choose custom not upgrade. Then wipe partition/drive, and continue installation
See http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 14, 2014, 08:54:16 AM
Recently I started running 20mbps over wifi but still get 50+ plugged directly into modem. Time for new router? Is less than 2 years old.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 14, 2014, 09:47:59 AM
Recently I started running 20mbps over wifi but still get 50+ plugged directly into modem. Time for new router? Is less than 2 years old.
All devices in the network getting that speed?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dpk4588 on August 14, 2014, 11:14:05 AM
When you install windows 7, choose custom not upgrade. Then wipe partition/drive, and continue installation
See http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
I finally got it (after 4 installations done incorrectly). I had been running the installation program from within windows and it didn't give me the option to edit "drive options" (even when I selected custom installation) so I couldn't wipe the old drive. Once I booted from the disc I was able to do it correctly and wiped all the data.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 14, 2014, 11:23:27 AM
All devices in the network getting that speed?
I didn't check every device formally but they all are definitely feeling slower
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 14, 2014, 12:06:27 PM

I finally got it (after 4 installations done incorrectly). I had been running the installation program from within windows and it didn't give me the option to edit "drive options" (even when I selected custom installation) so I couldn't wipe the old drive. Once I booted from the disc I was able to do it correctly and wiped all the data.
I'm sorry for not clarifying that!
Glad to hear you got it worked out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 14, 2014, 12:06:55 PM

I didn't check every device formally but they all are definitely feeling slower
Try to power cycle it
What model?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 14, 2014, 01:58:46 PM
Try to power cycle it
What model?
I tried that. Doesn't help. It's a d-link DI-524 2.4 GHZ
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 14, 2014, 07:24:28 PM
Just checked other devices and they are all slow
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 15, 2014, 12:31:58 AM
So I just bricked my router trying to update its firmware. I can't even do an emergency boot to flash the new firmware on.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 15, 2014, 04:26:59 AM
So I just bricked my router trying to update its firmware. I can't even do an emergency boot to flash the new firmware on.
Why are you sure it is bricked?  What happened during the update?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ushdadude on August 15, 2014, 07:44:12 AM
Why are you sure it is bricked?  What happened during the update?
Only the power light turns on and is a steady yellow. During the update as soon as the timer got down to 0 the page I was on went blank. I couldn't get back into the router page.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AI-TRAVEL on August 15, 2014, 05:19:08 PM
Ok this might sound dumb. My computer volume is not working. It only works in mozilla but not in GC or IE. yes they volume is on. Any help would be appreciated?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on August 15, 2014, 05:50:09 PM
Ok this might sound dumb. My computer volume is not working. It only works in mozilla but not in GC or IE. yes they volume is on. Any help would be appreciated?
Open the volume panel with all the levels for each program, and see if they were lowered for those.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AI-TRAVEL on August 16, 2014, 10:49:48 PM
Open the volume panel with all the levels for each program, and see if they were lowered for those.
Everything is on.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 17, 2014, 02:20:29 AM
Ok this might sound dumb. My computer volume is not working. It only works in mozilla but not in GC or IE. yes they volume is on. Any help would be appreciated?
What about regular programs?  You only mentioned browsers..
It could be you set Adobe Flash to not play sound...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on August 20, 2014, 12:20:24 PM
Looking to buy a bigger hard drive for storage of pictures, videos etc. I currently have a 2gb secondary internal HDD. ANy recommendations on 4 TB drives (minimum) or 5-6 TB drives.  While I'm at it, is there any way to add a third internal hard drive if my system is set up for only 2?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 21, 2014, 10:01:13 AM
Looking to buy a bigger hard drive for storage of pictures, videos etc. I currently have a 2gb secondary internal HDD. ANy recommendations on 4 TB drives (minimum) or 5-6 TB drives.  While I'm at it, is there any way to add a third internal hard drive if my system is set up for only 2?
You would need an external raid 0.  Try Buffalo.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on August 21, 2014, 05:05:47 PM
You would need an external raid 0.  Try Buffalo.
Would that be to get more than 2 drives in my bay? 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 22, 2014, 12:03:39 PM
Would that be to get more than 2 drives in my bay?
Sorry, I misread your question.  I thought you were asking about external storage. 

Regardless, AFAIK, technology is such that you max out, at around 3 GB for a SATA HD.

Eta - I see that there are now 4 GB drives available.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on August 22, 2014, 02:38:50 PM
Sorry, I misread your question.  I thought you were asking about external storage. 

Regardless, AFAIK, technology is such that you max out, at around 3 GB for a SATA HD.

Eta - I see that there are now 4 GB drives available.
I'm guessing you meant TB. :D
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 22, 2014, 04:07:59 PM
I'm guessing you meant TB. :D
Whoops, thought I was in the 90's.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on August 22, 2014, 04:23:52 PM
Sorry, I misread your question.  I thought you were asking about external storage. 

Regardless, AFAIK, technology is such that you max out, at around 3 GB for a SATA HD.

Eta - I see that there are now 4 GB drives available.

I'm seeing 5 and 6 gb drives. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007603%20600490667%20600486069%20600217643&IsNodeId=1&name=4TB&Order=RATING&Pagesize=20 (http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007603%20600490667%20600486069%20600217643&IsNodeId=1&name=4TB&Order=RATING&Pagesize=20)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on August 22, 2014, 04:44:56 PM
I'm seeing 5 and 6 gb drives. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007603%20600490667%20600486069%20600217643&IsNodeId=1&name=4TB&Order=RATING&Pagesize=20 (http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&N=100007603%20600490667%20600486069%20600217643&IsNodeId=1&name=4TB&Order=RATING&Pagesize=20)
I stand corrected.  Thank you.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on August 23, 2014, 10:16:36 PM
My SIL has a Western Digital wd10tmvv-11tk7s1  HD. The mini USB port got damaged (seems like a pretty common issue with this model). She would like to get her data of. The problem is there is no SATA connection on this model. From some google searching it seems pretty complicated to get the data off of this model. Any ideas? If I can't do it myself, any idea how much this would cost?
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sillypainter on August 25, 2014, 08:19:05 PM
I have a PC that has a VGA and a DVI port. I'm trying to hook up dual monitors. What is the proper procedure? I can't figure it out. I bought a DVI-VGA converter and it doesn't work. I read that there are a couple different DVI plugs. My DVI has only one vertical and the rest horizontal pins. Can someone enlighten me what I'm doing wrong.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on August 25, 2014, 08:22:39 PM

I have a PC that has a VGA and a DVI port. I'm trying to hook up dual monitors. What is the proper procedure? I can't figure it out. I bought a DVI-VGA converter and it doesn't work. I read that there are a couple different DVI plugs. My DVI has only one vertical and the rest horizontal pins. Can someone enlighten me what I'm doing wrong.

Does one screen work? Maybe the computer can only support up to one monitor at a time?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sillypainter on August 25, 2014, 09:07:09 PM
Does one screen work? Maybe the computer can only support up to one monitor at a time?

I don't think it can only support one monitor because it has 2 ports. DVI ports are new to me. Reading a bit it looks like there are different DVI ports and some don't support VGA monitors. I just don't know what when where.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 25, 2014, 09:34:48 PM
I would test that monitor in the VGA slot to make sure that it's not the monitor that's the issue.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on August 25, 2014, 11:07:41 PM
The USB on my laptop takes about a minute after I open my laptop, until it recognizes the usb that I insert in it. Please help me. Thanks!

If my laptop is closed and hibernates, and then I open it, if I connect it to my printer thru usb, it takes a minute to recognize the printer. Or if I connect my ipod it takes a minute too, etc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on August 25, 2014, 11:19:14 PM
I have a PC that has a VGA and a DVI port. I'm trying to hook up dual monitors. What is the proper procedure? I can't figure it out. I bought a DVI-VGA converter and it doesn't work. I read that there are a couple different DVI plugs. My DVI has only one vertical and the rest horizontal pins. Can someone enlighten me what I'm doing wrong.
Skip converter - go straight dvi to dvi monitor.
Are the DVI and VGA on the actual motherboard or graphics card, some motherboards give you both options but it will only support one or the other. Most Graphics cards can usually handle 2 simultaneous connections
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on August 25, 2014, 11:21:20 PM
The USB on my laptop takes about a minute after I open my laptop, until it recognizes the usb that I insert in it. Please help me. Thanks!

If my laptop is closed and hibernates, and then I open it, if I connect it to my printer thru usb, it takes a minute to recognize the printer. Or if I connect my ipod it takes a minute too, etc.
All USB ports or only specific ones.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on August 25, 2014, 11:22:15 PM
All USB ports or only specific ones.
All. Thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on August 25, 2014, 11:23:31 PM
Try updating Chipset and USB Drivers
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on August 25, 2014, 11:26:22 PM
Try updating Chipset and USB Drivers
Thanks. How do i go about doing that. (I'm technologically illiterate).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on August 25, 2014, 11:29:32 PM
Go to the manufacturers support page for that model, look for drivers (or google the drivers for the model laptop you have) and dlenload proper drivers
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on August 25, 2014, 11:43:25 PM
Go to the manufacturers support page for that model, look for drivers (or google the drivers for the model laptop you have) and dlenload proper drivers
I am sorry for making you nuts, but I can't figure out what to download. I have a lenovo ideapad n580 windows 8.

Thanks a million.  :-[
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 27, 2014, 02:42:00 PM
Do macs cache pages differently than windows?

I have a few pages on my website that were changed. Those of us running windows can see the changes just fine, but those of us with macs (not me...) still see the old versions. We tried clearing the web browser cache but it didn't help. Is there another cache somewhere that we should clear?

Thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on August 27, 2014, 02:52:31 PM
Do macs cache pages differently than windows?

I have a few pages on my website that were changed. Those of us running windows can see the changes just fine, but those of us with macs (not me...) still see the old versions. We tried clearing the web browser cache but it didn't help. Is there another cache somewhere that we should clear?

Thanks!

Privacy>clear browsing data. Should do it.

You can insert this code into page to avoid This issue in the future: content="no-cache"

You can try this: In Safari, down the ⇧ (Shift) key while clicking the refresh button. This will perform a “hard” refresh, which bypasses the local cache.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 27, 2014, 02:57:57 PM
Privacy>clear browsing data. Should do it.

You can insert this code into page to avoid This issue in the future: content="no-cache"

You can try this: In Safari, down the ⇧ (Shift) key while clicking the refresh button. This will perform a “hard” refresh, which bypasses the local cache.
We tried contol-shift-delete and cleared the cache, and also tried hard refresh. Does Clear Browsing Data do the same thing, or something else?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on August 27, 2014, 03:03:38 PM
It deletes more than just the cache like download history / saved form data. In any case even though you'll find a solution for your computer and clear the cache. Others will still have this same issue unless you specify in code for it to expire or not to be cached.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 27, 2014, 03:04:25 PM
It deletes more than just the cache like download history / saved form data. In any case even though you'll find a solution for your computer and clear the cache. Others will still have this same issue unless you specify in code for it to expire or not to be cached.
Right. But on the other hand caching pages makes the site load faster. How do I figure out what the balance should be?

Also, I would guess that pages that are already cached would not get that "no cache" page. Correct?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: dsw193 on August 27, 2014, 03:17:42 PM


Right. But on the other hand caching pages makes the site load faster. How do I figure out what the balance should be?

Also, I would guess that pages that are already cached would not get that "no cache" page. Correct?
Read this: https://developers.google.com/speed/docs/best-practices/caching
Quote from Google
Quote
Set caching headers for all static resources.For all cacheable resources, we recommend the following settings:Set Expires to a minimum of one month, and preferably up to one year, in the future. (We prefer Expires over Cache-Control: max-age because it is is more widely supported.) Do not set it to more than one year in the future, as that violates the RFC guidelines.

If you know exactly when a resource is going to change, setting a shorter expiration is okay. But if you think it "might change soon" but don't know when, you should set a long expiration and use URL fingerprinting (described below). Setting caching aggressively does not "pollute" browser caches: as far as we know, all browsers clear their caches according to a Least Recently Used algorithm; we are not aware of any browsers that wait until resources expire before purging them.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on August 28, 2014, 11:12:24 AM
I have my phone connected to my computer via BT, but the windows dialer isn't recognized as a "communication" program, so the audio is routed to the default audio device, and not the communication device (which was kinda the whole point). Is there a way to designate a program as a communication program? Or any other ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on August 28, 2014, 11:33:42 AM
I have my phone connected to my computer via BT, but the windows dialer isn't recognized as a "communication" program, so the audio is routed to the default audio device, and not the communication device (which was kinda the whole point). Is there a way to designate a program as a communication program? Or any other ideas?
which phone?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on August 28, 2014, 08:43:11 PM
Would you trust gmail / google docs with private information?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Chaikel on August 29, 2014, 08:59:34 AM
which phone?
Phone is irrelevant. I'm asking about a computer program
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on September 01, 2014, 04:32:42 PM
how can i take a screen shot on windows 7?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 01, 2014, 04:35:09 PM
how can i take a screen shot on windows 7?
press the PrntScrn button. Or use the snipping tool (you can find that by pressing start and typing to search for it)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on September 01, 2014, 04:48:39 PM
press the PrntScrn button. Or use the snipping tool (you can find that by pressing start and typing to search for it)

thanks!!

this is even better bec i can crop right on the page
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 01, 2014, 04:52:15 PM
thanks!!

this is even better bec i can crop right on the page
yup!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on September 01, 2014, 05:37:33 PM
I don't know a thing about computers, so I brought it in to a Microsoft store to take care of an issue I was having. the technician was playing around with my computer and I don't know how to change it back.

how to make all those buttons disappear, and become one thing that I press and they all pop up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on September 01, 2014, 05:49:00 PM
Control Panel\All Control Panel Items\Notification Area Icons
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on September 01, 2014, 05:56:58 PM
thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 01, 2014, 06:58:59 PM
Is there any reason to extend the warranty of my HP computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on September 01, 2014, 07:55:03 PM
???

this is not the first time this happened
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: shalomh on September 03, 2014, 09:12:22 AM
???

this is not the first time this happened
I would start with re-installing the drivers for your wireless card (and Ethernet Port if that's what you are using when getting the blue screen)

Its possible that something in the driver install has gotten corrupted and just hope that its not a hardware issue with the card.



Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on September 03, 2014, 02:26:45 PM
I would start with completely uninstalling the drivers for your wireless card (and Ethernet Port if that's what you are using when getting the blue screen), and then reinstall

Its possible that something in the driver install has gotten corrupted and just hope that its not a hardware issue with the card.
FTFY :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on September 07, 2014, 03:29:33 AM
I'm having serious issues, and after spending several hours researching, I'll let the experts chime in.
I bought a refurbished ASUS Vivobook Q301L several weeks ago, and I updated from Windows 8 to 8.1. On Thurday, I put the laptop into sleep. On Friday, I tried waking it up, but it would wake up. I tried rebooting by holding the power button, and that seemed to cause the current problem. When it tries to boot, I get the ASUS logo, then the screen goes blank and just sits.

I tried the following, none of which worked:
System Refresh - gives an error that the drive is locked.
System Reset - gives an error that a required drive partition is missing.
Automatic Repair - error.
System Restore - cannot find a HD
Using bootrec and bcdboot to rebuild the BCD - found 0 Windows installations.

I can boot into Safe Mode, but I can't figure out what, if anything, to do next.
I don't have a DVD drive, or a USB recovery drive. I tried booting from a USB drive into both Ubuntu and Windows 7 recovery, and neither one worked; I got the same blank screen as before, which seems like it tried booting into Windows instead, even though I switched the boot order in the BIOS.
From my research it sounds like the HD was locked since Windows wasn't shut down properly, but I tried everything I could find, and nothing works.
ASUS tech support told me I would have to send it in, but if it's possible for me to fix it, I'd rather do that.
TIA!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on September 07, 2014, 04:26:49 AM
I'm having serious issues, and after spending several hours researching, I'll let the experts chime in.
I bought a refurbished ASUS Vivobook Q301L several weeks ago, and I updated from Windows 8 to 8.1. On Thurday, I put the laptop into sleep. On Friday, I tried waking it up, but it would wake up. I tried rebooting by holding the power button, and that seemed to cause the current problem. When it tries to boot, I get the ASUS logo, then the screen goes blank and just sits.

I tried the following, none of which worked:
System Refresh - gives an error that the drive is locked.
System Reset - gives an error that a required drive partition is missing.
Automatic Repair - error.
System Restore - cannot find a HD
Using bootrec and bcdboot to rebuild the BCD - found 0 Windows installations.

I can boot into Safe Mode, but I can't figure out what, if anything, to do next.
I don't have a DVD drive, or a USB recovery drive. I tried booting from a USB drive into both Ubuntu and Windows 7 recovery, and neither one worked; I got the same blank screen as before, which seems like it tried booting into Windows instead, even though I switched the boot order in the BIOS.
From my research it sounds like the HD was locked since Windows wasn't shut down properly, but I tried everything I could find, and nothing works.
ASUS tech support told me I would have to send it in, but if it's possible for me to fix it, I'd rather do that.
TIA!
Upgrading from 8 to 8.1 causes so many issues... oy.
Do you need anything on the drive?
What I would do, is put 8.1 on a USB, wipe the drive clean, and do a fresh-install.
Are you sure you are booting to the USB correctly? You must disable SecureBoot and enable Legacy mode.  You need to change this in the BIOS.  You should be able to access it before Windows loads, if not, run W8 in safe mode, and then look for settings to change UEFI.   It should then restart and show you BIOS settings.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on September 07, 2014, 02:22:12 PM
Upgrading from 8 to 8.1 causes so many issues... oy.
Do you need anything on the drive?
What I would do, is put 8.1 on a USB, wipe the drive clean, and do a fresh-install.
Are you sure you are booting to the USB correctly? You must disable SecureBoot and enable Legacy mode.  You need to change this in the BIOS.  You should be able to access it before Windows loads, if not, run W8 in safe mode, and then look for settings to change UEFI.   It should then restart and show you BIOS settings.
Thanks, I enabled legacy booting, and was able to boot off the USB drive.
I already removed everything that I need, so if a clean install is the way to go, then that's what I'll do. Where can I get an 8.1 image to put on the USB drive?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on September 07, 2014, 02:23:14 PM
Thanks, I enabled legacy booting, and was able to boot off the USB drive.
I already removed everything that I need, so if a clean install is the way to go, then that's what I'll do. Where can I get an 8.1 image to put on the USB drive?
check PM.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on September 17, 2014, 10:17:44 AM
Over last two weeks chkdsk ran itself a few times, and also I kept getting C compiler error when running word and excel.
For some reason yesterday word and excel started running fine with no errors.

Does this mean that my hard drive needs replacing?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on September 17, 2014, 12:44:06 PM
Over last two weeks chkdsk ran itself a few times, and also I kept getting C compiler error when running word and excel.
For some reason yesterday word and excel started running fine with no errors.

Does this mean that my hard drive needs replacing?
Post chkdsk logs.
Run chkdsk /r as well.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on September 17, 2014, 05:35:47 PM
Post chkdsk logs.
Run chkdsk /r as well.
Quote
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 

C:\Windows\system32>chkdsk
The type of the file system is NTFS.
Volume label is OSDisk.
 
WARNING!  F parameter not specified.
Running CHKDSK in read-only mode.
 
CHKDSK is verifying files (stage 1 of 3)...
  539648 file records processed.
File verification completed.
  355 large file records processed.
  0 bad file records processed.
  32 EA records processed.
  61 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
  675924 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
  539648 file SDs/SIDs processed.
Security descriptor verification completed.
  68139 data files processed.
CHKDSK is verifying Usn Journal...
  37758872 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.
 
499785727 KB total disk space.
  70664548 KB in 459131 files.
    334952 KB in 68140 indexes.
         0 KB in bad sectors.
    659847 KB in use by the system.
     65536 KB occupied by the log file.
428126380 KB available on disk.
 
      4096 bytes in each allocation unit.
124946431 total allocation units on disk.
107031595 allocation units available on disk.
 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on September 17, 2014, 06:37:44 PM
Over last two weeks chkdsk ran itself a few times, and also I kept getting C compiler error when running word and excel.
For some reason yesterday word and excel started running fine with no errors.

Does this mean that my hard drive needs replacing?
IMO, if the only error message has been the c compiler, then it is unrelated to the chkdsk/possible HD issue.

Whether you have a HD issue...any strange noises?  Other computer issues?  The chkdsk could also be triggered by OS (non hardware) related issues.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: churnbabychurn on September 17, 2014, 07:31:39 PM
IMO, if the only error message has been the c compiler, then it is unrelated to the chkdsk/possible HD issue.

Whether you have a HD issue...any strange noises?  Other computer issues?  The chkdsk could also be triggered by OS (non hardware) related issues.
I am having other issues with software, I get a "Microsoft.visual.basic....threw an exception." -But I thought that that was only related to that specific program which I think is corrupted...

You think its all related to that or a general HD issue? No noise and a very new machine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on September 17, 2014, 07:37:04 PM
In Outlook I have my Inbox and two folders underneath that using rules for which emails should go in there. Identical rules except for the words or senders it's looking for. One is no problem. the other one, all of a sudden, started deleting the emails in its folder after I click on it. Anyone ever experience that? Hasn't happened before and I haven't changed anything in a while. Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 17, 2014, 10:05:04 PM
In Outlook I have my Inbox and two folders underneath that using rules for which emails should go in there. Identical rules except for the words or senders it's looking for. One is no problem. the other one, all of a sudden, started deleting the emails in its folder after I click on it. Anyone ever experience that? Hasn't happened before and I haven't changed anything in a while. Thanks
see if there are any other rules that got newly created
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on September 17, 2014, 10:37:17 PM
I am having other issues with software, I get a "Microsoft.visual.basic....threw an exception." -But I thought that that was only related to that specific program which I think is corrupted...

You think its all related to that or a general HD issue? No noise and a very new machine.
IMO and IME, you would be experiencing other issues/symptoms if it were a HD issue.  (This is of course without looking at it firsthand; and as always, backup is essential)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 17, 2014, 11:15:29 PM
backup is essential
Can't be emphasized enough
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on September 18, 2014, 10:45:31 AM
see if there are any other rules that got newly created
Nope
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on September 18, 2014, 10:51:59 AM
Found the setting after I realized they weren't being put into the deleted items folder. My view, for some reason, was set to only show unread messages. Clicked on all messages and they're all back. Sorry for bothering you guys.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 18, 2014, 10:52:20 AM
Nope
Are you using POP or IMAP?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 10:02:50 AM
In Documents on my computer, if I had a Word document titled "Hello", it now says "Hello.doc" or "hello.docx". If I had an excel document titled "Hello", it now appears as "Hello.xls" or "Hello.xlsx".

What's going on?

Thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on September 23, 2014, 10:04:06 AM

In Documents on my computer, if I had a Word document titled "Hello", it now says "Hello.doc" or "hello.docx". If I had an excel document titled "Hello", it now appears as "Hello.xls" or "Hello.xlsx".

What's going on?

Thanks!

Very simple. The last few letters is basically the file type extension.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 10:09:13 AM
Very simple. The last few letters is basically the file type extension.
But why is my computer suddenly showing me the .doc, it used to not be seen when I opened "My Documents".
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on September 23, 2014, 10:11:00 AM
But why is my computer suddenly showing me the .doc, it used to not be seen when I opened "My Documents".

Maybe a setting changed. But its normal, and won't do any damage.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 10:19:15 AM
Also like ten documents that were modified recently, all of a sudden have a copy made looking like this "~WRL0452.tmp" or "~WRL0001.tmp" and the kicker is that they appear as they were modified a month ago!

what's going on?!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 10:24:35 AM
Also like ten documents that were modified recently, all of a sudden have a copy made looking like this "~WRL0452.tmp" or "~WRL0001.tmp" and the kicker is that they appear as they were modified a month ago!

what's going on?!
Ok. I went to the control panel, and clicked don't show hidden files, and the .tmps disappeared.

Now I have to figure out, how to get rid of the .docs



Do I have a virus?

Why were so many settings changed?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 23, 2014, 10:29:12 AM
http://lmgtfy.com/?q=windows+hide+file+extensions
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 10:32:54 AM
http://lmgtfy.com/?q=windows+hide+file+extensions
Thanks.
I tried google. It's all about knowing that those things are called file extensions  :D


How were those 2 settings changed on my computer?

Should I be worried about a virus?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 23, 2014, 10:34:25 AM
Thanks.
I tried google. It's all about knowing that those things are called file extensions  :D


How were those 2 settings changed on my computer?

Should I be worried about a virus?
The settings are near each other. More likely someone clicked it in the menus by mistake, or found a keyboard shortcut that does it.

BTW, you may enjoy seeing the file extensions, so you always know what types of files they are.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 02:08:19 PM
The settings are near each other. More likely someone clicked it in the menus by mistake, or found a keyboard shortcut that does it.

BTW, you may enjoy seeing the file extensions, so you always know what types of files they are.
Thanks for your help! I was freaking out.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on September 23, 2014, 03:11:36 PM
LOL I forgot that most people don't have extensions showing. I always have them showing.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 23, 2014, 03:12:32 PM
I always have them showing.
+1
One of the first things I do when I get a new computer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Baruch on September 23, 2014, 04:32:59 PM
LOL I forgot that most people don't have extensions showing. I always have them showing.
Why? Before the doc name there's a picture with a blue w for word docs, a green x for excel etc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 23, 2014, 04:35:55 PM
Why? Before the doc name there's a picture with a blue w for word docs, a green x for excel etc.
But there are many more file types than that, and I won't always recognize the picture.

It really depends on your usage. If all you ever look at is word/excel files, you wouldn't need to see the extensions.

PS: it's also helpful for looking out for viruses and maleware... if any file has the wrong extension for its icon you know to beware!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on September 23, 2014, 04:42:30 PM
+1
One of the first things I do when I get a new computer.
Why? Before the doc name there's a picture with a blue w for word docs, a green x for excel etc.
LOL I forgot that most people don't have extensions showing. I always have them showing.
let me guess, baruch is an iphone user while elikay and etech are android users?  ;)
ftr i also show the extension
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on September 23, 2014, 04:53:13 PM
let me guess, baruch is an iphone user while elikay and etech are android users?  ;)
ftr i also show the extension
If I had a smartphone it would not be apple...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on October 01, 2014, 01:15:28 PM
Moving my questions over from the desktop deal thread...

Pc I bought in December 2007 is having issues, getting BSOD, restarting etc. I reinstalled windows a couple weeks ago but it didnt really help, but Currently have:
Intel(R) Core(TM) 2 Quad processor Q6600 (2.4GHz) 6 gb of ddr2 ram. Had 8 but one dim went bad. It came with 2gb and I upgraded it. Got it in 11 of 2007 with Vista and someone at work have me windows 7 pro 64bit.
User mostly for movies and TV and some word processing or spreadsheets over citrix.
What specs would i be looking for and any good deals out now? Perhaps wait till balck friday? Costco?

Try replacing the hard drive with a ssd. For your requirements you may still be OK with this system once you get it up and running.

My father in law claims that if it was really a bad hard drive windows would not have allowed itself to be reinstalled, and it must be another system error.  Is this true?
We keep getting BSOD or windows it restarts and automatically launches start up repair and doesnt find anything to repair.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2014, 02:34:16 PM
Moving my questions over from the desktop deal thread...

My father in law claims that if it was really a bad hard drive windows would not have allowed itself to be reinstalled, and it must be another system error.  Is this true?
We keep getting BSOD or windows it restarts and automatically launches start up repair and doesnt find anything to repair.
IMO, partially true.  It is likely that you would have been given some problems during the installation.  Although nothing is impossible.

Try to reseat the memory, and remove all comes unnecessary add in cards.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on October 01, 2014, 03:02:18 PM
IMO, partially true.  It is likely that you would have been given some problems during the installation.  Although nothing is impossible.

Try to reseat the memory, and remove all comes unnecessary add in cards.
Should I bother with trying an ssd?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2014, 08:39:19 PM
Should I bother with trying an ssd?
How often does the issue persist?  If regularly, I would first try one memory stick (or two, if they are paired) at a time.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on October 01, 2014, 08:50:00 PM
Hmm, I actually had a memory stick issue and when I replaced it out worked better
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2014, 09:08:14 PM
Hmm, I actually had a memory stick issue and when I replaced it out worked better
Take out all of the sticks, blow some air.  Reseat one (or two), and test.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on October 01, 2014, 10:41:24 PM
I'm trying to create recovery drive using the Windows recovery drive with a USB, and this is what I get:


(http://s27.postimg.org/r5z7p0htf/Sour_Pickles.png)


-I'm running 8.1
-My USB has 115 GB available space
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: noturbizniss on October 01, 2014, 11:44:54 PM
Take out all of the sticks, blow some air.  Reseat one (or two), and test.
If I run and pass memtest86,then it's likely not memory right?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 01, 2014, 11:54:03 PM
If I run and pass memtest86,then it's likely not memory right?
As easy as it is to reseat memory, I would still try it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on October 02, 2014, 12:24:50 AM
I'm trying to create recovery drive using the Windows recovery drive with a USB, and this is what I get:


(http://s27.postimg.org/r5z7p0htf/Sour_Pickles.png)


-I'm running 8.1
-My USB has 115 GB available space
Anyone please?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 02, 2014, 12:30:10 AM
Anyone please?
Just taking a guess...
Maybe Windows can't handle the partition, or such a large USB.
Do you have another USB to try? (format it first)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on October 02, 2014, 10:11:39 AM
I tried formatting, but no luck.
I only have this USB to test.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on October 02, 2014, 02:34:58 PM
Just taking a guess...
Maybe Windows can't handle the partition, or such a large USB.
Do you have another USB to try? (format it first)

Update:
I updated my drivers and now it recognizes the USB.

Thank you for trying to help and thanks to Hashem for actually helping me.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on October 02, 2014, 02:40:14 PM
Update:
I updated my drivers and now it recognizes the USB.

Thank you for trying to help and thanks to Hashem for actually helping me.
Your welcome.  And on behalf of Hashem (I AM a kohein), you are welcome.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: meshugener on October 02, 2014, 05:15:55 PM
Your welcome.  And on behalf of Hashem (I AM a kohein), you are welcome.
Me too, brother.

Have a good year
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 19, 2014, 12:33:57 AM
Anyone know of a website or program that will allow me to customize and then print a Hebrew/English calendar? By customizing I mean mostly putting extra words on specific days.
TIA
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 19, 2014, 04:26:13 AM
Anyone know of a website or program that will allow me to customize and then print a Hebrew/English calendar? By customizing I mean mostly putting extra words on specific days.
TIA
use hebcal and then download it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 19, 2014, 12:16:48 PM
use hebcal and then download it
Thanks! I found hebcal, and am able to download either a pdf or a ics. My question is how I can add more text to either of them (I'm guessing the ics) and print it in a nice format. Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 19, 2014, 04:18:56 PM
Thanks! I found hebcal, and am able to download either a pdf or a ics. My question is how I can add more text to either of them (I'm guessing the ics) and print it in a nice format. Any ideas?
maybe try importing to google calendar, editing on google, then exporting/printing/etc
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 19, 2014, 05:33:20 PM
maybe try importing to google calendar, editing on google, then exporting/printing/etc
Thanks, will try.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avadah on October 20, 2014, 08:02:31 PM
Does it ruin laptop speakers to play musoc for hours straight? Not at max volume but close to it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 20, 2014, 09:03:02 PM
Does it ruin laptop speakers to play musoc for hours straight? Not at max volume but close to it.
might ruin your ears
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: @Yehuda on October 21, 2014, 10:33:13 AM
Wifi help:

At home, we can have several laptops on the wifi at the same time, no problem. But, when I turn on my work laptop at home and connect to my wifi, everything's okay for 2 minutes and then all the laptops in the house (including the work one) get the little yellow exclamation point and can't access the internet anymore. (We're not even talking about trying to get onto my VPN, just regular wifi.) I'm not sure if it works if I turn off all the other devices and just try my work laptop. I hope to test that tonight.

Any ideas?
I'm not home now, but I'm looking for ideas to try once I get home.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 21, 2014, 10:46:32 AM
Wifi help:

At home, we can have several laptops on the wifi at the same time, no problem. But, when I turn on my work laptop at home and connect to my wifi, everything's okay for 2 minutes and then all the laptops in the house (including the work one) get the little yellow exclamation point and can't access the internet anymore. (We're not even talking about trying to get onto my VPN, just regular wifi.) I'm not sure if it works if I turn off all the other devices and just try my work laptop. I hope to test that tonight.

Any ideas?
I'm not home now, but I'm looking for ideas to try once I get home.
Are they all DHCP?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: @Yehuda on October 21, 2014, 11:24:26 AM
Are they all DHCP?
Not sure. How do I check?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on October 21, 2014, 11:33:54 AM

Not sure. How do I check?
Go to network adapter properties. Also make sure that router is doing dhcp for all as well
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: @Yehuda on October 21, 2014, 12:39:41 PM
Go to network adapter properties. Also make sure that router is doing dhcp for all as well
Ok thanks. I'll have to look into that tonight.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on October 21, 2014, 01:49:14 PM
My computer screen went black covered with blue writing stating it was dumping the information...etc.  This has happened a few times in the past and was always able to start ok.  I attributed it (?) to having too many tabs opened in Chrome.
 
This time the computer is working fine, other browsers work, but Chrome  (uh,...with my 75 opened tabs  :-[ ) is not.  When I open Chrome a screen pops up with the orange Restore bar (for all my tabs) but I usually don't get to actually clicking it because another square pops up stating Windows is having problems and needs to close the program.  Each time I try to open Chrome again the Windows popup box appears earlier and earlier until I shut off the computer and start the same cycle again.
 
I restarted it, logged off and on, started in safe mode (which did not work), and finally did a restore to last known parameters all to no avail.  How do I get back my Chrome (with all the tabs preferably)?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 21, 2014, 01:53:53 PM
My computer screen went black covered with blue writing stating it was dumping the information...etc.  This has happened a few times in the past and was always able to start ok.  I attributed it (?) to having too many tabs opened in Chrome.
 
This time the computer is working fine, other browsers work, but Chrome  (uh,...with my 75 opened tabs  :-[ ) is not.  When I open Chrome a screen pops up with the orange Restore bar (for all my tabs) but I usually don't get to actually clicking it because another square pops up stating Windows is having problems and needs to close the program.  Each time I try to open Chrome again the Windows popup box appears earlier and earlier until I shut off the computer and start the same cycle again.
 
I restarted it, logged off and on, started in safe mode (which did not work), and finally did a restore to last known parameters all to no avail.  How do I get back my Chrome (with all the tabs preferably)?
ouch!
Once you get your tabs back IY"H, there will be more things to try to get chrome to work again.

For starters, try following these instructions, starting from the "Data Loss Prevention" header.
http://lifehacker.com/how-can-i-restore-closed-tabs-after-accidentally-quitti-1452314285
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on October 22, 2014, 12:52:09 AM
Wow! talk about hoarders!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: srap on October 22, 2014, 06:00:25 AM
Any chance on BUMP (http://forums.dansdeals.com/index.php?topic=27868.msg940971#msg940971)ing?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: @Yehuda on October 22, 2014, 10:14:22 PM
Go to network adapter properties. Also make sure that router is doing dhcp for all as well
Ok so my laptop is DHCP. How do I check if the router is?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Ergel on October 24, 2014, 01:13:38 AM
Wife got a Lenovo y410p laptop. I put in an SSD drive. It was lightning fast. She's been using it a couple of months and it suddenly slowed down considerably. It lags when you type. Why would this happen to such a new laptop? How do I fix it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoshyosh on October 24, 2014, 11:00:26 AM
Wife got a Lenovo y410p laptop. I put in an SSD drive. It was lightning fast. She's been using it a couple of months and it suddenly slowed down considerably. It lags when you type. Why would this happen to such a new laptop? How do I fix it?
You can try starting here
http://forums.dansdeals.com/index.php?topic=19267.0
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on October 30, 2014, 11:49:37 PM
On Office 7 on one of my machines I get a crazy blinking cursor. All the googling gets me is to update my printer drivers, shut down start ups, etc. Nothing seems to work. Figured I'd take a stab at it with you folks. Anyone have this problem (it only happens in the office applications like word or outlook). But more importantly, anyone have have a solution that actually works. Been spending days on this.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on October 30, 2014, 11:59:10 PM
On Office 7 on one of my machines I get a crazy blinking cursor. All the googling gets me is to update my printer drivers, shut down start ups, etc. Nothing seems to work. Figured I'd take a stab at it with you folks. Anyone have this problem (it only happens in the office applications like word or outlook). But more importantly, anyone have have a solution that actually works. Been spending days on this.
want to post a screenshot?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on October 31, 2014, 10:10:22 AM
want to post a screenshot?
Won't help. It's a quickly blinking circle cursor. A screen shot won't give the shaking (violent shaking).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: beej on November 04, 2014, 09:00:28 PM
4th Generation Intel Core i7-4510U Processor (2.00GHz 1600MHz 4MB)
Windows 8.1 64
Intel® HD Graphics 4400
4.0GB PC3-12800 DDR3L SDRAM 1600 MHz
15.6" FHD LED AntiGlare (1920x1080)
Hybrid 500GB 5400 RPM+8GB SSHD
DVD Recordable (Dual Layer)
4 Cell 32 Watt Hour Lithium-Ion
Intel® Dual Band Wireless-AC 3160
I bought this laptop about 2 months ago ad the windows seem very small and hard to use. Especially when using chrome. Is this a resolution issue? I played with it zoom and resolution and nothing seems to work.

I attached a screen shot of chrome (not sure if you can tell from the pic) in comparison to firefox.

MS office ribbons also seems too small.

After googling it, it seems others might also have had this issue with Lenovo.

Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 04, 2014, 09:05:26 PM
Is it only a problem in chrome? If so, try control plus to zoom in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: rots5 on November 04, 2014, 10:21:53 PM
I have a dell laptop that recently is having audio issues. Randomly the sound will stop working and requires me to restart the computer in order to get the sound back. Any ideas?
I have audio issues, i tried uninstalling the driver and reinstalling it, but nothing. the issue i have is that its very scratchy almost like listening to FM radio while in a tunnel... very strange
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 05, 2014, 02:19:21 AM
I have audio issues, i tried uninstalling the driver and reinstalling it, but nothing. the issue i have is that its very scratchy almost like listening to FM radio while in a tunnel... very strange
Plug in speakers.  Same issue?  If no, then it is speaker related (as opposed to sound card or drivers).
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 05, 2014, 02:19:13 PM
<snip>
copy this into chrome:
Code: [Select]
chrome://flags/#disable-direct-write
and press "Enable"  (for Disables the use of experimental DirectWrite font rendering system. #disable-direct-write )

Does that help?

I've seen a similar issue with the Lenovo Yoga 2 Pro - its a resolution issue - found no fix.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mordyk on November 05, 2014, 02:39:05 PM
4th Generation Intel Core i7-4510U Processor (2.00GHz 1600MHz 4MB)
Windows 8.1 64
Intel® HD Graphics 4400
4.0GB PC3-12800 DDR3L SDRAM 1600 MHz
15.6" FHD LED AntiGlare (1920x1080)
Hybrid 500GB 5400 RPM+8GB SSHD
DVD Recordable (Dual Layer)
4 Cell 32 Watt Hour Lithium-Ion
Intel® Dual Band Wireless-AC 3160
I bought this laptop about 2 months ago ad the windows seem very small and hard to use. Especially when using chrome. Is this a resolution issue? I played with it zoom and resolution and nothing seems to work.

I attached a screen shot of chrome (not sure if you can tell from the pic) in comparison to firefox.

MS office ribbons also seems too small.

After googling it, it seems others might also have had this issue with Lenovo.

Any ideas?


I've seen a similar issue with the Lenovo Yoga 2 Pro - its a resolution issue - found no fix.

i also have that laptop. this might help:
go to appearance and setting and make sure that "let me choose one scaling level for all my displays" is NOT selected. then try to play around with the font sizes(which are on the same screen). you should find one that works for you.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: beej on November 06, 2014, 12:47:45 AM
i also have that laptop. this might help:
go to appearance and setting and make sure that "let me choose one scaling level for all my displays" is NOT selected. then try to play around with the font sizes(which are on the same screen). you should find one that works for you.
Windows settings or chrome?

Can't find that option
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 06, 2014, 02:58:28 AM
Windows settings or chrome?

Can't find that option
http://arstechnica.com/information-technology/2013/06/windows-8-1-and-high-ppi-displays-better-but-still-lacking/

I remember trying this - it didn't help iirc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mordyk on November 06, 2014, 07:34:40 AM
Windows settings or chrome?

Can't find that option
Windows.  Go to control panel and you should see appearance
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: rots5 on November 07, 2014, 12:04:45 PM
Plug in speakers.  Same issue?  If no, then it is speaker related (as opposed to sound card or drivers).
Thank you for the reply. (i didnt see it until now) i dont know but it happens with any earphones i plug in. it does not happen with the stock speakers
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 08, 2014, 08:07:44 PM
Thank you for the reply. (i didnt see it until now) i dont know but it happens with any earphones i plug in. it does not happen with the stock speakers
To make sure I understand, your problem only occurs when you plug in to the headset jack, but not any other time?

If yes, there is (almost certainly a hardware) issue with that jack.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: beej on November 08, 2014, 10:54:44 PM
4th Generation Intel Core i7-4510U Processor (2.00GHz 1600MHz 4MB)
Windows 8.1 64
Intel® HD Graphics 4400
4.0GB PC3-12800 DDR3L SDRAM 1600 MHz
15.6" FHD LED AntiGlare (1920x1080)
Hybrid 500GB 5400 RPM+8GB SSHD
DVD Recordable (Dual Layer)
4 Cell 32 Watt Hour Lithium-Ion
Intel® Dual Band Wireless-AC 3160
I bought this laptop about 2 months ago ad the windows seem very small and hard to use. Especially when using chrome. Is this a resolution issue? I played with it zoom and resolution and nothing seems to work.

I attached a screen shot of chrome (not sure if you can tell from the pic) in comparison to firefox.

MS office ribbons also seems too small.

After googling it, it seems others might also have had this issue with Lenovo.

Any ideas?
Convinced Lenovo to let me return it even though I'm way out of return policy...

Aside from these issues I think I got a lemon. It was also Terribly slow. It didn't make sense. I felt like was on a  10 yr old computer
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari2955 on November 18, 2014, 12:00:53 AM
Dell Domension 9100 destop

Won't turn on, power button flashes every 3 seconds.

Already replaced the entire power supply, so that's not the issue.

Any ideas? 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 18, 2014, 12:52:13 AM
Dell Domension 9100 destop

Won't turn on, power button flashes every 3 seconds.

Already replaced the entire power supply, so that's not the issue.

Any ideas?
Ram?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari2955 on November 18, 2014, 01:38:20 AM
Ram?

Already took it out, and put it back in.
Replace it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 18, 2014, 01:43:33 AM
Already took it out, and put it back in.
Replace it?
try testing it with one chip that you know works like from a different working computer
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari2955 on November 18, 2014, 02:00:09 AM
try testing it with one chip that you know works like from a different working computer
Will try that tomorrow, thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on November 26, 2014, 01:37:54 PM
Maybe someone can help me. My internet has gone really slow all of the sudden. Sometimes, when pages dont load, it tells me to go into settings>change proxy settings>LAN settings> and then unchecked "use a proxy server for your LAN. About 5 minutes after I unchecked that, it gets automatically checked again and repeat of pages not loading etc.

Any ideas?

(im using chrome)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 26, 2014, 01:39:51 PM
Maybe someone can help me. My internet has gone really slow all of the sudden. Sometimes, when pages dont load, it tells me to go into settings>change proxy settings>LAN settings> and then unchecked "use a proxy server for your LAN. About 5 minutes after I unchecked that, it gets automatically checked again and repeat of pages not loading etc.

Any ideas?
Do you have the same problem with other devices on the same network, or with a different browser?
Do you have a filter?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on November 26, 2014, 02:04:13 PM
Do you have the same problem with other devices on the same network, or with a different browser?
Do you have a filter?
Do you have the same problem with other devices on the same network? No
 or with a different browser? Yes
Do you have a filter? No
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 26, 2014, 03:07:26 PM
Do you have the same problem with other devices on the same network? No
 or with a different browser? Yes
Do you have a filter? No
Open a command prompt and type:
Ipconfig /renew
Press enter, wait a minute and try again.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 26, 2014, 04:19:52 PM
Maybe someone can help me. My internet has gone really slow all of the sudden. Sometimes, when pages dont load, it tells me to go into settings>change proxy settings>LAN settings> and then unchecked "use a proxy server for your LAN. About 5 minutes after I unchecked that, it gets automatically checked again and repeat of pages not loading etc.

Any ideas?

(im using chrome)
Run this - http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
click "Scan", and then click "Report", then click "Clean", then post the report here.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on November 26, 2014, 04:26:32 PM
Run this - http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
click "Scan", and then click "Report", then click "Clean", then post the report here.
.
this link auto downloaded something. do I open it? and then run?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avrumy22 on November 26, 2014, 04:28:57 PM
Open a command prompt and type:
Ipconfig /renew
Press enter, wait a minute and try again.

thanks. did it, also reinstalled chrome. I think its working faster. will see over the day.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 26, 2014, 05:10:51 PM
.
this link auto downloaded something. do I open it? and then run?
yes, it downloads a program.  run that program, click "scan", then "report".  thats what i want to see.  then click "clean" so it fixes any issues
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 26, 2014, 06:24:32 PM
Is an AMD processor a bad idea? (looking for a new computer)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 26, 2014, 06:40:00 PM
Is an AMD processor a bad idea? (looking for a new computer)
I personally prefer Intel, but IMO if it is a metziah, and your usage is basic/normal, go for it.  AMD is best for overclockers.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 26, 2014, 07:07:53 PM
I personally prefer Intel, but IMO if it is a metziah, and your usage is basic/normal, go for it.  AMD is best for overclockers.
thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on November 26, 2014, 08:28:55 PM
My pc will not go into hibernate,  when I choose hibernate it just goes off and comes right back on (to login page)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 26, 2014, 08:33:22 PM
My pc will not go into hibernate,  when I choose hibernate it just goes off and comes right back on (to login page)
I've had that before. I guess it stopped on its own.

Did you try shutting down?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on November 26, 2014, 08:39:09 PM
Yup
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 26, 2014, 08:59:33 PM
Yup
Let's see what the experts have to say, then
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 26, 2014, 09:50:19 PM
I've had that before. I guess it stopped on its own.

Did you try shutting down?
+1. I never figured out what caused it, or what stopped it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on November 27, 2014, 12:38:20 AM
Very annoying  :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 27, 2014, 12:31:40 PM
Which is better (for a laptop) - a SSD with i5 processor and 4gb ram, or a regular hard drive with i7 and 8gb ram?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 27, 2014, 12:35:35 PM
Which is better (for a laptop) - a SSD with i5 processor and 4gb ram, or a regular hard drive with i7 and 8gb ram?
it depends how heavy you plan on using it for light use an ssd will help you a little bit and i7 will do nothing to help but for heavy use hdd will not really slow you much other than a few seconds in startup and i7 and more ram can help
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 27, 2014, 12:41:07 PM
it depends how heavy you plan on using it for light use an ssd will help you a little bit and i7 will do nothing to help but for heavy use hdd will not really slow you much other than a few seconds in startup and i7 and more ram can help
Heavy usage - lots of browser tabs, MS Office, some graphics (Adobe PS/ID/IL) here and there...
What do you think?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 27, 2014, 12:46:19 PM
Heavy usage - lots of browser tabs, MS Office, some graphics (Adobe PS/ID/IL) here and there...
What do you think?
i5 should be just fine you can always buy another chip of ram for $40-50 and ssd is not a must although always a plus
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on November 27, 2014, 01:58:56 PM
Yup
Something is waking it back up. Try, one by one closing items from your taskbar. See if that helps.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 27, 2014, 02:02:22 PM
i5 should be just fine you can always buy another chip of ram for $40-50 and ssd is not a must although always a plus
Which would make a bigger difference? i7 or SSD?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on November 27, 2014, 02:05:53 PM
Which would make a bigger difference? i7 or SSD?
Which model i7?  Any of the U series - just go with SSD instead.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 27, 2014, 04:20:07 PM
What's the deal with hybrid hard drives?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 27, 2014, 04:54:06 PM
Which would make a bigger difference? i7 or SSD?
SSD
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 27, 2014, 05:39:13 PM
What's the deal with hybrid hard drives?
I don't know too much about them but from what i heard they are pretty good compared to HDD but not as good as SSD
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 30, 2014, 12:02:25 PM
Would it be a big deal to switch the HDD in this
http://www.ebay.com/itm/291286899456

for this one?
http://www.amazon.com/Crucial-2-5-Inch-adapter-Internal-CT240M500SSD1/dp/B00BQ8RM1A/ref=dp_ob_title_ce
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 30, 2014, 02:46:37 PM
Would it be a big deal to switch the HDD in this
http://www.ebay.com/itm/291286899456

for this one?
http://www.amazon.com/Crucial-2-5-Inch-adapter-Internal-CT240M500SSD1/dp/B00BQ8RM1A/ref=dp_ob_title_ce
as a general rule anything that's commonly replaced is easy to access including ram and hard drives as apposed to the network card for example that can be buried inside somewhere so i can't answer for sure but chances are it's just a few screws
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on November 30, 2014, 03:03:54 PM
as a general rule anything that's commonly replaced is easy to access including ram and hard drives as apposed to the network card for example that can be buried inside somewhere so i can't answer for sure but chances are it's just a few screws
thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on November 30, 2014, 08:00:00 PM
thanks
I think that it actually is a bit of a pain because you need to clone the HD to get the OS onto it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on November 30, 2014, 10:08:33 PM
I think that it actually is a bit of a pain because you need to clone the HD to get the OS onto it
It's pretty easy if you know what to do.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Shmelly on November 30, 2014, 10:11:11 PM
Emails that come in to my outlook change to read within minutes of they're arriving. This is obviously extremely annoying. Google hasn't been much help thus far.

imap email setup with rackspace email. Anyone got any suggestions?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on December 01, 2014, 01:49:23 PM
Anybody familiar with Dell Rack Servers? Are their SAS controllers compatible with SATA drives?
Can I mix and match a couple sas a couple SATA?
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 05, 2014, 01:00:26 AM
My wife's computer is having a strange issue. She started having wifi connection issues, so I tried everything I could think of: disconnecting and reconnecting, turning the wireless card on and off, rebooting, ipconfig /renew, reinstalling K9, uninstalling K9. Nothing was working, but all other devices on the network worked fine.
ipconfig shows an IP address. Pinging Google usually times out, but sometimes gets a response. Windows shows a wifi connected icon in the system tray.
The strange thing is, sometimes it would just work perfectly.
Eventually, I narrowed it down, and it seems that when the laptop is plugged in it works fine, and the issues only occur when it's running off the battery.
The laptop is a Dell Vostro 3750, around 3-4 years old. The battery capacity seems pretty good, it can last several hours on a single charge. Is it possible that the capacity didn't degrade, but the ability to output the required voltage did, and as a result there isn't enough voltage being generated to fully power the wireless card?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 05, 2014, 03:26:20 AM
My wife's computer is having a strange issue. She started having wifi connection issues, so I tried everything I could think of: disconnecting and reconnecting, turning the wireless card on and off, rebooting, ipconfig /renew, reinstalling K9, uninstalling K9. Nothing was working, but all other devices on the network worked fine.
ipconfig shows an IP address. Pinging Google usually times out, but sometimes gets a response. Windows shows a wifi connected icon in the system tray.
The strange thing is, sometimes it would just work perfectly.
Eventually, I narrowed it down, and it seems that when the laptop is plugged in it works fine, and the issues only occur when it's running off the battery.
The laptop is a Dell Vostro 3750, around 3-4 years old. The battery capacity seems pretty good, it can last several hours on a single charge. Is it possible that the capacity didn't degrade, but the ability to output the required voltage did, and as a result there isn't enough voltage being generated to fully power the wireless card?
What are the power settings of the Laptop?  Try setting it to High performance.  Also, go into advanced options, and turn off the power-saving for attached devices and internet cards (iirc). 
Also, did you try installing latest drivers?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 05, 2014, 02:19:44 PM
What are the power settings of the Laptop?  Try setting it to High performance.  Also, go into advanced options, and turn off the power-saving for attached devices and internet cards (iirc). 
Also, did you try installing latest drivers?
I turned off the power saving mode, and that seems to have worked.
Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: WAM on December 07, 2014, 11:10:45 PM
Somebody tried to shut it down, but it wouldn't shut down so I turned the power switch off & back on. Now the computer won't start up, this is all I see.

(http://tapatalk.imageshack.com/v2/14/12/07/3889e07df4da1d24e5cc915abe1a7d2c.jpg)

What do I do now?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 07, 2014, 11:22:09 PM
Somebody tried to shut it down, but it wouldn't shut down so I turned the power switch off & back on. Now the computer won't start up, this is all I see.

What do I do now?
did it show anything on the screen before this
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: WAM on December 08, 2014, 12:10:35 AM
did it show anything on the screen before this
Not since I powered off. This is the only thing that displays.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 08, 2014, 12:13:32 AM
Not since I powered off. This is the only thing that displays.
try taking out everything including the hard drive and all ram besides for one chip start up and see if it gets to a screen that says no boot device if not try switching the ram and starting up again
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 08, 2014, 04:46:41 AM
Somebody tried to shut it down, but it wouldn't shut down so I turned the power switch off & back on. Now the computer won't start up, this is all I see.

What do I do now?
Try removing all RAM except one card.  Keep swapping them until you find the wrong one.  It's possible it's the CPU or HDD, but try this first.
http://en.community.dell.com/support-forums/desktop/f/3514/t/18700337
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avadah on December 09, 2014, 02:41:31 PM
How do I find what my router pin # is?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on December 09, 2014, 05:16:42 PM
I don't know the password to my computer, what should I do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 05:21:03 PM
I don't know the password to my computer, what should I do?
what version of windows
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on December 09, 2014, 05:22:25 PM
what version of windows
8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 06:01:02 PM
I don't know the password to my computer, what should I do?
I looked around and this was the best i found however you need to be a bit tech savvy to understand what to do
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 09, 2014, 07:08:50 PM
there was a story of an old lady who set her password to be "incorrect" - that way whenever she forgot what it was, her computer reminded her
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 09, 2014, 07:58:13 PM
there was a story of an old lady who set her password to be "incorrect" - that way whenever she forgot what it was, her computer reminded her
Repost! (http://forums.dansdeals.com/index.php?topic=344.msg882406#msg882406)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 08:00:32 PM
Wrong thread. :P
Why he's just giving Dr.moose a good idea
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on December 09, 2014, 08:01:30 PM
Why he's just giving Dr.moose a good idea
I appreciate all the wonderful advice, but I can only do that after I remember my current password
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: username on December 09, 2014, 08:02:22 PM
there was a story of an old lady who set her password to be "incorrect" - that way whenever she forgot what it was, her computer reminded her
Reminds me of the guy who always forgot his username...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 08:15:50 PM
I appreciate all the wonderful advice, but I can only do that after I remember my current password
did you even think of trying to hack it based on that video
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dr Moose on December 09, 2014, 08:19:21 PM
did you even think of trying to hack it based on that video
no, I'm not the techie type
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoshyosh on December 09, 2014, 08:28:22 PM
I don't know the password to my computer, what should I do?
do you have a different computer if yes http://www.thegeekyway.com/resetting-windows-password/ and http://www.hirensbootcd.org/download/    or http://pogostick.net/~pnh/ntpasswd/bootdisk.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 08:40:06 PM
do you have a different computer if yes http://www.thegeekyway.com/resetting-windows-password/ and http://www.hirensbootcd.org/download/    or http://pogostick.net/~pnh/ntpasswd/bootdisk.html
i'd assume if he's posting it's not from the computer he's locked out of :P
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoshyosh on December 09, 2014, 08:44:10 PM
i'd assume if he's posting it's not from the computer he's locked out of :P
becuse phones dont go online... ???
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 09, 2014, 08:45:35 PM
becuse phones dont go online... ???
and phones can't go on the linked sites
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 09, 2014, 09:08:41 PM
What do you do when a document won't print and won't leave the print queue if you cancel it? (Windows 7)

I turned off the printer, unplugged it, restarted the computer... anything else to try?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on December 09, 2014, 09:16:44 PM
What do you do when a document won't print and won't leave the print queue if you cancel it? (Windows 7)

I turned off the printer, unplugged it, restarted the computer... anything else to try?
You need to clear the spooler.
http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 09, 2014, 11:00:27 PM
You need to clear the spooler.
http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html
many thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: WAM on December 14, 2014, 11:42:41 PM
Try removing all RAM except one card.  Keep swapping them until you find the wrong one.  It's possible it's the CPU or HDD, but try this first.
http://en.community.dell.com/support-forums/desktop/f/3514/t/18700337
Thank you, it was a bad ram!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on December 15, 2014, 07:22:00 AM
Thank you, it was a bad ram!
:)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 15, 2014, 03:22:30 PM
Do they make adapters to connect a VGA monitor to a laptop that only has an HDMI port?
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 15, 2014, 03:24:02 PM
Do they make adapters to connect a VGA monitor to a laptop that only has an HDMI port?
Thanks
Yes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 15, 2014, 03:30:30 PM
Yes
Cool! Are there specs to look out for that would make a difference? Or are they all basically the same?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 15, 2014, 03:33:58 PM
Cool! Are there specs to look out for that would make a difference? Or are they all basically the same?
I don't know but i'd assume they are all the same
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on December 15, 2014, 03:42:16 PM
Trying to take HD from old PC (win 7) and use as-is in new PC (windows 8.1) tried and I am getting error messages (can barely read them as screen is not readable till windows loads for some reason). Something about signature?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 15, 2014, 03:48:25 PM
Trying to take HD from old PC (win 7) and use as-is in new PC (windows 8.1) tried and I am getting error messages (can barely read them as screen is not readable till windows loads for some reason). Something about signature?
are you trying to replace it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on December 15, 2014, 04:12:07 PM
Bought new pc but want to use old hd
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 15, 2014, 06:19:11 PM
Bought new pc but want to use old hd
As main hd or a second?  It will not work as the main hd without reinstalling.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on December 15, 2014, 08:57:07 PM
As main hd or a second?  It will not work as the main hd without reinstalling.
Really? :( I really just need the better processor and more memory. Not interested in having to wait for office's IT to set it up for me (will take forever). Is there any way to make it work? The PC came with a 1TB with Windows 8.1 & I tried making it dual-bootable with easyBCD to no avail..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 15, 2014, 09:06:28 PM
Really? :( I really just need the better processor and more memory. Not interested in having to wait for office's IT to set it up for me (will take forever). Is there any way to make it work? The PC came with a 1TB with Windows 8.1 & I tried making it dual-bootable with easyBCD to no avail..
What are you trying to accomplish?  Is the old hd larger, or you want Windows 7?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: elikay on December 15, 2014, 09:40:18 PM
The old is Win 7 just setup a few months ago with Office, Adobe, etc. I want windows 7 and not to install everything again.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: notanonymous on December 15, 2014, 09:55:11 PM
The old is Win 7 just setup a few months ago with Office, Adobe, etc. I want windows 7 and not to install everything again.
You can't take a HD from one machine and stick it in another machine.  There are limited scenarios will it work seamlessly, and others where it will work with some work.  In your scenario it will take a lot of work - it would be quicker (and cleaner) to reinstall. 

Not practical, but for educational purposes:  you could clone the machine and make it a VM and run it on the Windows 8 box.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 16, 2014, 10:44:20 AM
Any recommendations for a good bluetooth dongle for windows 8?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 16, 2014, 10:44:51 AM
You can't take a HD from one machine and stick it in another machine.  There are limited scenarios will it work seamlessly, and others where it will work with some work.  In your scenario it will take a lot of work - it would be quicker (and cleaner) to reinstall. 

Not practical, but for educational purposes:  you could clone the machine and make it a VM and run it on the Windows 8 box.
Won't that slow everything down?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 02:46:53 PM
Do they make adapters to connect a VGA monitor to a laptop that only has an HDMI port?
Thanks
Update: I bought this one: http://www.amazon.com/gp/product/B00NRGT3Y8/ref=od_aui_detailpages00?ie=UTF8&psc=1 and nothing happens when I plug it in. Any ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 02:51:02 PM
Update: I bought this one: http://www.amazon.com/gp/product/B00NRGT3Y8/ref=od_aui_detailpages00?ie=UTF8&psc=1 and nothing happens when I plug it in. Any ideas?
Right click on your desktop and click screen resolution and there are options for dual monitors
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 02:57:53 PM
Right click on your desktop and click screen resolution and there are options for dual monitors
It detects the second monitor, but the monitor displays nothing - just the default "self test feature check" that it shows when it's not plugged into anything.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 02:58:47 PM
It detects the second monitor, but the monitor displays nothing - just the default "self test feature check" that it shows when it's not plugged into anything.
There are some settings to play around with
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 02:59:22 PM
There are some settings to play around with
I played around
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 03:03:09 PM
I played around
What version of Windows are you running
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 03:05:35 PM
What version of Windows are you running
8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 03:07:23 PM
8
hit the windows key+p and select extend
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 03:09:58 PM
hit the windows key+p and select extend
did that already, no dice.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 03:13:02 PM
did that already, no dice.
your graphics card may not be able to handle it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 03:19:44 PM
your graphics card may not be able to handle it
it's a brand new computer. how would I check that?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 03:23:29 PM
it's a brand new computer. how would I check that?
Google?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on December 22, 2014, 03:26:44 PM
Google?
What am I looking for, though?
And why would the laptop have an HDMI port if it didn't support it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on December 22, 2014, 03:37:41 PM
What am I looking for, though?
And why would the laptop have an HDMI port if it didn't support it?
Before going that route make sure all the hardware is working so try plugging the whole thing into a desktop to see that everything works
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on December 23, 2014, 10:27:24 AM
hi i'm having a problem every time when i'm opening a ward document its opening like the pic below anyone could help me ?
Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: shael on December 23, 2014, 11:11:14 AM
http://www.techrepublic.com/blog/microsoft-office/office-challenge-why-is-word-displaying-graph-paper/
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on December 23, 2014, 11:25:20 AM
http://www.techrepublic.com/blog/microsoft-office/office-challenge-why-is-word-displaying-graph-paper/
thanks worked
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on December 23, 2014, 01:19:41 PM
why every time when i'm x the Google crom browser i'm getting this screen as see below ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on December 23, 2014, 02:19:13 PM
why every time when i'm x the Google crom browser i'm getting this screen as see below ?
pls help
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 23, 2014, 03:02:33 PM
why every time when i'm x the Google crom browser i'm getting this screen as see below ?

pls help
You probably switched to chromebook mode by mistake.
http://www.howtogeek.com/179980/how-to-use-the-chrome-os-desktop-on-windows-8-and-why-it-exists/
Open a chrome window, open the menu, and click Relaunch chrome on the desktop.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on December 29, 2014, 12:32:42 AM
how do I change the IP address from my computer ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on December 29, 2014, 01:17:18 AM
how do I change the IP address from my computer ?
What are you trying to accomplish?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on January 01, 2015, 09:42:38 PM
Over wifi. Can it get worse?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 01, 2015, 09:44:59 PM
Over wifi. Can it get worse?
That is pretty bad is it the internet going into the router or the wifi coming out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on January 02, 2015, 12:14:08 AM
Over wifi. Can it get worse?
Are you being throttled by your isp?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on January 02, 2015, 01:03:40 AM
That is pretty bad is it the internet going into the router or the wifi coming out


Are you being throttled by your isp?
my other computer and my phone are fine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 02, 2015, 03:04:00 AM
my other computer and my phone are fine.
this may help
right click on the wifi icon
select open network and sharing center
on top right click change adapter settings
click on wifi
click disable this network and then enable
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on January 02, 2015, 09:45:41 AM
Hardwired
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 02, 2015, 09:47:53 AM
Hardwired
Try rebooting the router. And updating the driver's for your wireless adapter.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 02, 2015, 09:47:58 AM
Hardwired
Did you try my last post?
Try turning the wifi off and then on
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on January 04, 2015, 01:38:30 AM
Took 3 hours, but Dell finally did manage to get a 3 monitor setup working for me.
But man that was painful.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cholent on January 04, 2015, 01:40:51 AM
Took 3 hours, but Dell finally did manage to get a 3 monitor setup working for me.
But man that was painful.

1 hour per monitor...  :o
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 04, 2015, 01:41:43 AM
Took 3 hours, but Dell finally did manage to get a 3 monitor setup working for me.
But man that was painful.
Did you need a video card?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on January 04, 2015, 02:03:59 AM
Did you need a video card?
Bought a new XPS 8700 with a 2GB AMD Radeon HD R9 270.
It says it supports up to 6 monitors.  I has 2 DVI, 1 HDMI, and a display port.

First I tried the 2 DVI and 1 HMDI but couldn't get more than 2 displays.
Then I bought the Displayport adapter but had the same issue no matter what config I tried.

In the end Dell is saying that the 460w power supply they ship the XPS with isn't enough for the graphics card to support more than 2 monitors.

Seriously Dell?  Why not just include a better power supply  :o

At any rate in the end we got it to work by enabling Intel multi-display in the BIOS, plugging 1 monitor into the motherboard via HDMI, plugging 1 monitor into the card via DP, and the other into the card via DVI.

Not happy that all 3 are not in the card.  But it seems unless I upgrade the power supply that I don't have a choice.

Unless we missed something else altogether...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on January 04, 2015, 02:11:59 AM
Bought a new XPS 8700 with a 2GB AMD Radeon HD R9 270.
It says it supports up to 6 monitors.  I has 2 DVI, 1 HDMI, and a display port.
And they other 2 ports are onboard? They were expecting it to work out of the box?
IIRC by default if a monitor is connected to the Video Card it'll disable the on board card
Then I bought the Displayport adapter but had the same issue no matter what config I tried.
Does the machine support DP++? otherwise you'll need an active adapter
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 04, 2015, 02:15:25 AM


IIRC by default if a monitor is connected to the Video Card it'll disable the on board
-1
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Dan on January 04, 2015, 02:15:33 AM
And they other 2 ports are onboard? They were expecting it to work out of the box?
IIRC by default if a monitor is connected to the Video Card it'll disable the on board card
Motherboard has HDMI and DP.
Card has 2 DVI, HDMI, and DP.

At first it did disable the card, but after we enabled Intel multi display in the BIOS it is using all 3 monitors with 1 plugged into the HDMI motherboard and the other 2 into the DVI and DP on the card.

Does the machine support DP++? otherwise you'll need an active adapter
DP++? Active adapter?
Beyond my paygrade :)

It's an XPS 8700.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: seb on January 04, 2015, 02:38:42 PM
I have a problem on microsoft word when the cursor is set to hebrew its types english letters, and when its set to english its types hebrew letter but sets the words in a left to right direction. instead of איך ווייס נישט its becomes נישט ווייס איך, do somebody have a solution?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mutty on January 04, 2015, 04:10:18 PM
I have a problem on microsoft word when the cursor is set to hebrew its types english letters, and when its set to english its types hebrew letter but sets the words in a left to right direction. instead of איך ווייס נישט its becomes נישט ווייס איך, do somebody have a solution?
איך ווייס נישט

How about a reinstall?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 04, 2015, 04:23:44 PM
I have a problem on microsoft word when the cursor is set to hebrew its types english letters, and when its set to english its types hebrew letter but sets the words in a left to right direction. instead of איך ווייס נישט its becomes נישט ווייס איך, do somebody have a solution?
What version of Windows?  What version of Office?  I would remove all keyboards (inputs), and re-add them.  (control panel - regional settings)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DH Data Recovery on January 05, 2015, 03:48:16 PM
Bought a new XPS 8700 with a 2GB AMD Radeon HD R9 270.
It says it supports up to 6 monitors.  I has 2 DVI, 1 HDMI, and a display port.

First I tried the 2 DVI and 1 HMDI but couldn't get more than 2 displays.
Then I bought the Displayport adapter but had the same issue no matter what config I tried.

In the end Dell is saying that the 460w power supply they ship the XPS with isn't enough for the graphics card to support more than 2 monitors.

Seriously Dell?  Why not just include a better power supply  :o

At any rate in the end we got it to work by enabling Intel multi-display in the BIOS, plugging 1 monitor into the motherboard via HDMI, plugging 1 monitor into the card via DP, and the other into the card via DVI.

Not happy that all 3 are not in the card.  But it seems unless I upgrade the power supply that I don't have a choice.

Unless we missed something else altogether...
There's a long answer and short answer here.
Short answer - almost all low end graphics cards are limited to 2 simultaneous displays. The issue isn't the power supply here a 460w PSU has more than enough power to handle a good graphics card. If you want a Graphics Card with 3 monitor support there's basically one or two options that are under $75 everything else is higher end cards.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 02:19:08 AM
My daughter knocked my laptop down off the couch last week. Laptop was still working at the time but now  it won't turn on. The power button lights up but that's all, no fan or any other sign of life. Any advice?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 02:20:26 AM
My daughter knocked my laptop down off the couch last week. Laptop was still working at the time but now  it won't turn on. The power button lights up but that's all, no fan or any other sign of life. Any advice?
Try reseating the ram
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 02:21:57 AM

Try reseating the ram
is this something a computer novice can do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 02:24:38 AM
is this something a computer novice can do?
It's very simple somewhere on the back there should be a cover with probably one screw in it under there you'll see the ram chip(s) if there's more than one take them out and try them one at a time  if not just take it out and put it back also take out anything plugged in
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 02:25:58 AM

It's very simple somewhere on the back there should be a cover with probably one screw in it under there you'll see the ram chip(s) if there's more than one take them out and try them one at a time  if not just take it out and put it back also take out anything plugged in
Thanks will try in the morning
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 02:28:49 AM
Thanks will try in the morning
if you really want to do it right also take out the hard drive although the computer won't boot without the hard drive if it does start up you can then start figuring out what's broken by adding one piece of hardware at a time and trying to start it up
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 10:04:59 AM

if you really want to do it right also take out the hard drive although the computer won't boot without the hard drive if it does start up you can then start figuring out what's broken by adding one piece of hardware at a time and trying to start it up
reseating the ram didn't work,
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 10:06:33 AM
reseating the ram didn't work,
Try taking out the hard drive
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 10:09:57 AM

Try taking out the hard drive
I'm a complete novice at this, where do I find the hard drive
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 10:15:52 AM
I'm a complete novice at this, where do I find the hard drive
It may be under a different cover that has the old hard drive symbol that looks like a can
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 10:26:10 AM

It may be under a different cover that has the old hard drive symbol that looks like a can
found it, still no luck. Thanks for the step by step though.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 10:27:20 AM
found it, still no luck. Thanks for the step by step though.
You took it out and tried booting and nothing happened other than the little lights?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sport on January 18, 2015, 10:28:29 AM
Yup, with the ram out and in
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 10:30:56 AM
Yup, with the ram out and in
The computer won't do anything without one chip of ram but it will start without a hard drive
It seems like it most likely is ram or maybe the power supply although it can also be the motherboard or CPU
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on January 18, 2015, 05:09:40 PM
I don't know much about drivers, so maybe someone can help me.

I have a bluetooth earpiece (motorola HX550 if it makes a difference) that used to work with my Windows 7 computer. Lately, it hasn't been working. Most of the time it won't connect, and when it will, it won't play any audio - it just shows up in the list of devices, and says that it needs troubleshooting. When I troubleshoot it it says that it needs to download the driver, but windows can't find it anywhere. Motorola's website doesn't seem to have any drivers either.

Now this bluetooth connects just fine to my Windows 8.1 computer. Is there any way to copy the driver to the other computer? Would the driver be compatible with Windows 7?

Any ideas/advice?

Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 05:14:49 PM
I don't know much about drivers, so maybe someone can help me.

I have a bluetooth earpiece (motorola HX550 if it makes a difference) that used to work with my Windows 7 computer. Lately, it hasn't been working. Most of the time it won't connect, and when it will, it won't play any audio - it just shows up in the list of devices, and says that it needs troubleshooting. When I troubleshoot it it says that it needs to download the driver, but windows can't find it anywhere. Motorola's website doesn't seem to have any drivers either.

Now this bluetooth connects just fine to my Windows 8.1 computer. Is there any way to copy the driver to the other computer? Would the driver be compatible with Windows 7?

Any ideas/advice?

Thanks
There is no way to copy the driver but you can try downloading a driver for a similar model
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on January 18, 2015, 05:21:49 PM
There is no way to copy the driver but you can try downloading a driver for a similar model
I don't see any drivers on Motorola's website, though!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 18, 2015, 05:24:44 PM
I don't see any drivers on Motorola's website, though!
just googled it and found this
https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/ (https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on January 18, 2015, 05:26:07 PM
just googled it and found this
https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/ (https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/)
I don't know why I couldn't find that. I'll give it a try.
Thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on January 18, 2015, 05:45:24 PM
just googled it and found this
https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/ (https://motorola-global-en-uk.custhelp.com/app/answers/detail/a_id/89881/p/1422,2690,8116/)
This program didn't find any updates. Reading the site, it says
Quote
Motorola Device Manager contains USB drivers and software to connect your Motorola phone or tablet to your computer using a USB cable
It says to download bluetooth drivers here: http://www.broadcom.com/support/bluetooth/update.php, but that won't install either.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on January 18, 2015, 06:15:31 PM
I chatted with Motorola, and they said I need to call and speak to Level 2 support.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on January 20, 2015, 05:44:42 PM
after i installed avast (http://forums.dansdeals.com/index.php?topic=3985.msg1034750#msg1034750) my laptop started crashing so did a system restore & it freezes on startup before i can login to change anything HELP!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 20, 2015, 07:37:21 PM
after i installed avast (http://forums.dansdeals.com/index.php?topic=3985.msg1034750#msg1034750) my laptop started crashing so did a system restore & it freezes on startup before i can login to change anything HELP!
do you have k9?
you'll need to boot into safe mode to fix it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: aygart on January 20, 2015, 11:09:31 PM
Seems to me that the first step to computer troubleshooting after a reboot is to ask if K9 is installed.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 20, 2015, 11:12:27 PM
Seems to me that the first step to computer troubleshooting after a reboot is to ask if K9 is installed.
k9 doesn't work well with some anti viruses so if he just installed one that can very well be the issue
I have k9 with mcafee without a problem but when my father installed kaspersky on his it made problems
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 21, 2015, 08:02:34 AM
Gosh.  They should make a popup/warning dialog when posting in this thread: "If your computer is crashing after installing Avast, please note that K9 and Avast 2015 (10.x) do NOT work together at the moment."
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on January 21, 2015, 02:54:54 PM
let me describe the problem better
i have 3 steps to login
i have k9 & avast installed that conflict, so i made system restore to a previous restore point before installing avast, looks like it went wrong somewhere it freezes by the Alt+ctrl +del page even in safe mode basicly i cant do anything.

Solution
 boot off a USB or external disk and repair, i don't have 1 any one familiar how to get it ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on January 21, 2015, 02:58:45 PM
let me describe the problem better
i have 3 steps to login
  • alt + ctrl + del
  • choose user
  • username & password

i have k9 & avast installed that conflict, so i made system restore to a previous restore point before installing avast, looks like it went wrong somewhere it freezes by the Alt+ctrl +del page even in safe mode basicly i cant do anything.
Can you try to restore to a different point?  When computer turns on, immediately start tapping on F8 until you get boot options.  See if you see a choice for repair or advanced.

Quote
Solution
 boot off a USB or external disk and repair, i don't have 1 any one familiar how to get it ?
See above.  Or download ISO of Windows. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 21, 2015, 03:11:09 PM

Or download ISO of Windows.
If you want to use it on a USB you'll need a USB boot tool
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 21, 2015, 07:20:26 PM
My Asus X50RL laptop stopped working, when I switch it on it gives me a blank screen.
Any advice?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 21, 2015, 07:21:16 PM
My Asus X50RL laptop stopped working, when I switch it on it gives me a blank screen.
Any advice?
is there ANYTHING that happened before that may contribute to it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 21, 2015, 07:26:48 PM
is there ANYTHING that happened before that may contribute to it?

Not that I know of
Lately it had been switching off/crashing after extended use.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 21, 2015, 07:30:53 PM
Not that I know of
Lately it had been switching off/crashing after extended use.
when you start it does anything happen? do any lights go on? do you hear the fan start? do you see anything on the screen?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on January 21, 2015, 08:06:50 PM
SOLVED
Can you try to restore to a different point?  When computer turns on, immediately start tapping on F8 until you get boot options.  See if you see a choice for repair or advanced.
See above.  Or download ISO of Windows.

I would like to thank you DanH and all those trying to help,
1 note, F8 should be pressed after post before the logo appears, press & hold F8 to get advance recovery options to be able to choose a restore point (maybe it should be added to the wiki)
Thanks Again
From my PC.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 21, 2015, 08:12:28 PM
when you start it does anything happen? do any lights go on? do you hear the fan start? do you see anything on the screen?

Yes, the fan starts and the power light is on. The display turns on but just shows a black screen
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 21, 2015, 08:20:47 PM
Yes, the fan starts and the power light is on. The display turns on but just shows a black screen
It's probably the RAM, do you have a different laptop that you can borrow from to test it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 22, 2015, 06:05:41 AM
It's probably the RAM, do you have a different laptop that you can borrow from to test it

Hmm. I'm not the most tech-savvy guy, what exactly would I have to do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 22, 2015, 09:07:02 AM
Hmm. I'm not the most tech-savvy guy, what exactly would I have to do?
somewhere on the back there should be a cover with probably one screw in it under there you'll see the ram chip(s) If you have more than one you can try using only one at a time and try booting up in between if you only have one or this doesn't work then take one from a different laptop that you know works and put it in and see if it works then
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 22, 2015, 11:30:53 AM
somewhere on the back there should be a cover with probably one screw in it under there you'll see the ram chip(s) If you have more than one you can try using only one at a time and try booting up in between if you only have one or this doesn't work then take one from a different laptop that you know works and put it in and see if it works then

Ok, will try that. Thanks for helping out!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 22, 2015, 11:43:12 AM
Ok, will try that. Thanks for helping out!
Yw just let me know what happens
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzy93 on January 22, 2015, 10:51:09 PM
Yw just let me know what happens
Will do.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: mgarfin on January 23, 2015, 12:26:07 PM
One of my USB ports are not working on my Toshiba laptop, its still under warranty . Whats the process for something like that, will I have to send it in and be left without a laptop for weeks?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 23, 2015, 12:30:51 PM
One of my USB ports are not working on my Toshiba laptop, its still under warranty . Whats the process for something like that, will I have to send it in and be left without a laptop for weeks?
Probably, but you can call them to find out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 25, 2015, 08:04:52 PM
I bought a used Optimum router from eBay and set it up, so that I won't have to pay the monthly fee. It's the exact same model as the one I got from Optimum. I have 2 issues:
1. I have the 15/5 plan. Most of the time, I average 18-19mbps down. However, sometimes I'll get 2mbps down. Additionally, my upload speeds are never 5mbps, rather averaging between 3 and 4.
2. It seems that the modem will sometimes randomly lose the connection for around 15 seconds. I saw it once, and all the LEDs were out. Today it happened 15 times. On Thursday and Friday afternoon and night and on Shabbos it didn't happen at all, but on Thursday and Friday morning it happened a few times.

Is the modem broken?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on January 25, 2015, 08:08:58 PM
I bought a used Optimum router from eBay and set it up, so that I won't have to pay the monthly fee. It's the exact same model as the one I got from Optimum. I have 2 issues:
1. I have the 15/5 plan. Most of the time, I average 18-19mbps down. However, sometimes I'll get 2mbps down. Additionally, my upload speeds are never 5mbps, rather averaging between 3 and 4.
2. It seems that the modem will sometimes randomly lose the connection for around 15 seconds. I saw it once, and all the LEDs were out. Today it happened 15 times. On Thursday and Friday afternoon and night and on Shabbos it didn't happen at all, but on Thursday and Friday morning it happened a few times.

Is the modem broken?
Do your neighbors have better connection? it may just be that the internet lines in your area are overloaded and there is almost nothing to do then other than try to get optimum to run new wires which is almost impossible

ETA: it sounds like the higher traffic times the worse it is and I'll assume you live in a predominantly Jewish area and that is why there were no issues on shabbos therefore it probably is an overload on the optimum cables
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on January 25, 2015, 08:24:58 PM
Do your neighbors have better connection? it may just be that the internet lines in your area are overloaded and there is almost nothing to do then other than try to get optimum to run new wires which is almost impossible

ETA: it sounds like the higher traffic times the worse it is and I'll assume you live in a predominantly Jewish area and that is why there were no issues on shabbos therefore it probably is an overload on the optimum cables
I'm in Lakewood in an older area, but I'm not sure how many people in the neighborhood have Optimum. I don't think it's so many.
Additionally, IIRC, I didn't have these issues when I was using the new modem from Optimum. I would occasionally get 7mbps, but I didn't see any outages. That's why I suspect it's the modem.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 04, 2015, 01:46:07 PM
Anyone know of a way to search a folder of indesign files, for a file that contains specific words? Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 04, 2015, 02:52:00 PM
Anyone know of a way to search a folder of indesign files, for a file that contains specific words? Thanks
You mean words inside of the indesign file?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 04, 2015, 02:52:17 PM
You mean words inside of the indesign file?
yes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ari9 on February 05, 2015, 06:51:52 PM
 I have an HP elitebook 840g.
The fingerprint reader isn't working as a sign-in method (it does work for unlocking USB drive access).
Any ideas?
ETA: not working at all now, even for unlocking USB access
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 05, 2015, 06:54:22 PM
I have an HP elitebook 840g.
The fingerprint reader isn't working as a sign-in method (it does work for unlocking USB drive access).
Any ideas?
I don't know anything about fingerprint readers but i'll assume it's a setting
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on February 05, 2015, 07:50:33 PM
Dropped computer 1 day after getting it doesn't recognize hard drive!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 05, 2015, 07:51:27 PM
Dropped computer 1 day after getting it doesn't recognize hard drive!
try unplugging hard drive and plugging back in
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoshyosh on February 05, 2015, 08:16:35 PM
I have an HP elitebook 840g.
The fingerprint reader isn't working as a sign-in method (it does work for unlocking USB drive access).
Any ideas?
there is a setting in simple pass for windows log in, it may not work you can re-install the latest version and then enable it on the first start-up (http://i1375.photobucket.com/albums/ag454/mivtzoim5772/hp%20sp_zps9a24hyzu.png) (http://s1375.photobucket.com/user/mivtzoim5772/media/hp%20sp_zps9a24hyzu.png.html)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: good sam on February 09, 2015, 12:04:17 PM
Need emergency help!!!

Tried to watch suits on streaming website. Looks like it totally fried my computer (at work!!!) Can someone please suggest a fix?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 09, 2015, 12:05:14 PM
Need emergency help!!!

Tried to watch suits on streaming website. Looks like it totally fried my computer (at work!!!) Can someone please suggest a fix?
Was it an illegal site? You probably have a virus
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: good sam on February 09, 2015, 12:06:27 PM
It was a link from the suits thread. Figured out was safe of other users used it. Now what?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 09, 2015, 12:07:23 PM
It was a link from the suits thread. Figured out was safe of other users used it. Now what?
Are you a little tech savvy to try to remove it on your own?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 09, 2015, 12:07:59 PM
use adwcleaner - https://toolslib.net/downloads/viewdownload/1-adwcleaner/
press scan, then clean
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: good sam on February 09, 2015, 12:09:06 PM
Not really. My computer is working on safe mode. First trying to uninstall the programs that this thing installed. Any other suggestions?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 09, 2015, 12:11:09 PM
Not really. My computer is working on safe mode. First trying to uninstall the programs that this thing installed. Any other suggestions?
Be careful because the "uninstaller" can really be installing more viruses
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: good sam on February 09, 2015, 12:19:20 PM
It installed a program called wajam. It won't uninstall.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 09, 2015, 12:20:00 PM
It installed a program called wajam. It won't uninstall.
Boot into safe mode and delete it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on February 09, 2015, 12:20:26 PM
Not really. My computer is working on safe mode. First trying to uninstall the programs that this thing installed. Any other suggestions?
trust me
use malwarebytes then..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Mordyk on February 09, 2015, 12:21:19 PM
malware bytes free download helped me get rid of bad programs and viruses
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: good sam on February 09, 2015, 12:33:31 PM
use adwcleaner - https://toolslib.net/downloads/viewdownload/1-adwcleaner/
press scan, then clean
Looks like this worked. It found wajam and removed it. Seems to be working ok now. Thanks tons, that was scary.

Only issue now is my browser keeps opening to taplika search. Can't change default home page or search engine.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on February 09, 2015, 12:38:50 PM
Looks like this worked. It found wajam and removed it. Seems to be working ok now. Thanks tons, that was scary.

Only issue now is my browser keeps opening to taplika search. Can't change default home page or search engine.

you might have to unistall some extensions, check & see if it installed anything suspicious
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 12, 2015, 02:53:51 PM
My (almost brand new) windows 8.1 laptop has been trying to install an update for the last hour and a half.

Is that normal? Should I stop it somehow?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 12, 2015, 02:57:18 PM
My (almost brand new) windows 8.1 laptop has been trying to install an update for the last hour and a half.

Is that normal? Should I stop it somehow?
being new means there are a lot of updates needed so it's possible but it sounds like quite a while
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 12, 2015, 03:00:41 PM
being new means there are a lot of updates needed so it's possible but it sounds like quite a while
It's not brand new, just almost. I turn it off every day, so this is just today's updates. And it's still working on installing update 1/3.

Is there anything I can do to stop it? It says not to turn it off...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 12, 2015, 03:24:46 PM
It's not brand new, just almost. I turn it off every day, so this is just today's updates. And it's still working on installing update 1/3.

Is there anything I can do to stop it? It says not to turn it off...
if you turn it off it may corrupt the whole thing
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on February 17, 2015, 07:04:47 PM
Having a issue with a old Dell XP computer.

When I login the desktop (the icons, the menu bar) doesn't load. It loads fine in Safe Mode.

What I tried
(1) Restored to a earlier system restore
(2) Task manager > new task > explorer.exe

Any other suggestions?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 17, 2015, 07:08:31 PM
Having a issue with a old Dell XP computer.

When I login the desktop (the icons, the menu bar) doesn't load. It loads fine in Safe Mode.

What I tried
(1) Restored to a earlier system restore
(2) Task manager > new task > explorer.exe

Any other suggestions?
I would guess it's a virus
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on February 17, 2015, 07:09:24 PM
I would guess it's a virus

Thats what I was thinking. Downloading AVG and then going to scan.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 17, 2015, 07:11:50 PM
Thats what I was thinking. Downloading AVG and then going to scan.
If it doesn't find one check the running services for something that doesn't look right
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on February 18, 2015, 10:51:22 AM
i have a toshiba l855 s5372 that the touchpad is not working for regular movements
it seems only to scroll but not the standard moving around or selecting
any ideas?
for now i am using a usb mouse
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 04:10:26 PM
Any computer technicians here live in Jerusalem? my computer just stopped cooperating, won't let me click anything on anything, will only work (barely) in safe mode.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 23, 2015, 05:04:13 PM
Any computer technicians here live in Jerusalem? my computer just stopped cooperating, won't let me click anything on anything, will only work (barely) in safe mode.
Sounds like a virus
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 05:07:53 PM
Sounds like a virus
Sounds like I need a technician
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 23, 2015, 05:08:56 PM
use adwcleaner - https://toolslib.net/downloads/viewdownload/1-adwcleaner/
press scan, then clean
@emkay you can try this
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 05:11:26 PM
@emkay you can try this
And how an I supposed  to download it when i can't click anything?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 23, 2015, 05:12:11 PM
And how an I supposed  to download it when i can't click anything?
In safe mode?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 05:16:22 PM
In safe mode?
in safe mode for some reason I can't connect to WiFi, doesn't let me open connections
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 23, 2015, 05:17:15 PM
in safe mode for some reason I can't connect to WiFi, doesn't let me open connections
Can you connect with an Ethernet cable
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 05:18:36 PM
Can you connect with an Ethernet cable
I'm not sure I have one. Do I automatically have one with my router?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on February 23, 2015, 05:20:31 PM
I'm not sure I have one. Do I automatically have one with my router?
It's possible if not you can buy one or borrow one (it's good to have in case you have a large download)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: lubaby on February 23, 2015, 05:20:54 PM
in safe mode for some reason I can't connect to WiFi, doesn't let me open connections
Boot in Safe Mode with Networking. Not regular Safe Mode.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 23, 2015, 05:22:04 PM
Boot in Safe Mode with Networking. Not regular Safe Mode.
Oh, will try that. Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: chucksterace on February 23, 2015, 05:26:16 PM
Having a issue with a old Dell XP computer.

When I login the desktop (the icons, the menu bar) doesn't load. It loads fine in Safe Mode.

What I tried
(1) Restored to a earlier system restore
(2) Task manager > new task > explorer.exe

Any other suggestions?

Bump. Ran AVG and still happening. Any other suggestions?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on February 23, 2015, 06:19:17 PM
use adwcleaner - https://toolslib.net/downloads/viewdownload/1-adwcleaner/
press scan, then clean
Is that a good link? I always get it from bleepingcomputer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on February 24, 2015, 07:39:56 AM
How can I force my computer into safe mode? Not F8
Edit:figured it out
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on February 26, 2015, 12:17:06 AM
I wanna add an SSD to my desktop. What's the easiest way to migrate the OS and installed programs onto the SSD while leaving the files on the HDD. SSD is much smaller then the HDD

Is there an easier way other then
Creating a backup>Deleting all files from HDD> Ghost to SSD> Format HDD> REstore wanted files from backup
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on March 04, 2015, 02:43:21 PM
what exactly is causing me problems?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 04, 2015, 02:54:04 PM
what exactly is causing me problems?
Probably bad sectors.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on March 04, 2015, 03:05:23 PM
Probably bad sectors.
Aha. 
 What precisely is that?  Do I need to replace Something?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 04, 2015, 04:50:13 PM
Aha. 
 What precisely is that?  Do I need to replace Something?
Hard drive is physically dying.  Back up your stuff, and you may need to replace the drive.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Emkay on March 04, 2015, 04:56:11 PM
Hard drive is physically dying.  Back up your stuff, and you may need to replace the drive.
I love when that happens
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 04, 2015, 08:35:19 PM
I love when that happens
That's morbid...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 08, 2015, 09:30:57 PM
What hardware would I need to add an ssd to a desktop?
I have the ssd and a 2.5 to 3.5 caddy.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 08, 2015, 10:36:09 PM
What hardware would I need to add an ssd to a desktop?
I have the ssd and a 2.5 to 3.5 caddy.
If I understand correctly you have all you need
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 08, 2015, 10:40:15 PM
If I understand correctly you have all you need
no additional cables or adapters?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 08, 2015, 10:42:42 PM
no additional cables or adapters?
Check your ssd for the cables it needs and see if you have them in your desktop you may need a sata cable and a sata power cable
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 09, 2015, 12:22:04 AM
seems like the sata power is spliced and available for the next bay. Looks like I will need the sata cable though
If I see clearly the black wire going in to the hard drive is a sata cable check if the end of the cable looks like an L inside
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 09, 2015, 12:23:12 AM
Check your ssd for the cables it needs and see if you have them in your desktop you may need a sata cable and a sata power cable
from pic 1 it seems that I have an available sata power cable.
Pic 2 looks like my 4 sata ports. Any difference in which color I connect to?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 09, 2015, 12:24:03 AM
If I see clearly the black wire going in to the hard drive is a sata cable check if the end of the cable looks like an L inside
it is, but to add another drive I'll need to get another cable
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 09, 2015, 12:25:36 AM
from pic 1 it seems that I have an available sata power cable.
Pic 2 looks like my 4 sata ports. Any difference in which color I connect to?
Each one is numbered as you see yellow is sata3 better use the lower numbers
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 09, 2015, 12:27:25 AM
Thanks.  should I swap the ssd and the hdd and put the ssd on the lower number if I intend to boot from the ssd?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 09, 2015, 12:29:19 AM
Thanks.  should I swap the ssd and the hdd and put the ssd on the lower number if I intend to boot from the ssd?
I think you should put it in sata0 besides then you don't need to change the boot sequence
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 09, 2015, 12:32:33 AM
I think you should put it in sata0 besides then you don't need to change the boot sequence
thanks, really appreciate the help.
Right now hdd is sats0 optical is sata2.
Guess I'll plug ssd into 0 hdd into 1 optical can stay in 2
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 09, 2015, 12:33:13 AM
thanks, really appreciate the help.
Right now hdd is sats0 optical is sata2.
Guess I'll plug ssd into 0 hdd into 1 optical can stay in 2
That's what I would do
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 01:24:20 AM
That's what I would do
thanks for your help. I installed the ssd and began the cloning.probably going to take a while so I'm gonna let it run and checkup in thE morning.
I'm wondering, can I safely boot with with both drives still attached, what'll happen with the drive letters?  Will the ssd become c: and the hdd automatically get a new letter?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 11, 2015, 06:20:05 AM
thanks for your help. I installed the ssd and began the cloning.probably going to take a while so I'm gonna let it run and checkup in thE morning.
I'm wondering, can I safely boot with with both drives still attached, what'll happen with the drive letters?  Will the ssd become c: and the hdd automatically get a new letter?
no problem booting with both attached

the letters don't really make a difference
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 09:40:47 AM
no problem booting with both attached

the letters don't really make a difference
thanks, although even though I switched the hdd to sata0 it still boots from the hdd?  The boot menu is uefi with the source being the ssd. Could the ssd still be pointing the boot to the hdd?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 11, 2015, 09:43:46 AM
thanks, although even though I switched the hdd to sata0 it still boots from the hdd?  The boot menu is uefi with the source being the ssd. Could the ssd still be pointing the boot to the hdd?
The HDD was always in sata0 do you mean you switched the ssd to sata0?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 09:50:15 AM
The HDD was always in sata0 do you mean you switched the ssd to sata0?
yes the ssd is now sata 0
Also When I try legacy booting from the ssd I get an "Intel pxe error"
Did something go wrong with the clone?
I cloned the entire drive, not just 1 partition.
The only thing I can really try is booting without the hdd plugged in

Windows 7 if that makes a difference
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 11, 2015, 09:51:49 AM
yes the ssd is now sata 0
Also When I try legacy booting from the ssd I get an "Intel pxe error"
Did something go wrong with the clone?
I cloned the entire drive, not just 1 partition.
The only thing I can really try is booting without the hdd plugged in
You can try that to see of it works

Are you sure the ssd is compatible with your computer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 10:00:23 AM
You can try that to see of it works

Are you sure the ssd is compatible with your computer?
once I boot I can access the ssd no problem
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 11, 2015, 10:03:04 AM
once I boot I can access the ssd no problem
How do you know where it boots from
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 10:11:15 AM
size, the larger drive is the c. And speed is not improved at all

Pasted from paragon software site


Introduced back in 2005 by Intel to lift restrictions of the old MBR (Master Boot Record) and PC BIOS (Basic Input/Output System), uEFI (Unified Extensible Firmware Interface) is now a recommended platform for new 64-bit Windows 8 computers. And the reason is easy to catch – besides other unique features impossible for the traditional tandem of BIOS+MBR, only a uEFI-based platform enables to accommodate Windows OS on a partition larger than 2.2TB. Despite all uEFI advantages however, it has one quite naughty issue: A pretty standard operation with a bootable device for instance involving its connection to another SATA port results in unbootable Windows. You’ll get the same result if trying to boot from a cloned system hard disk. All these problems originate from the way uEFI+GPT bundle is organized. Microsoft provides how-to guides to tackle this type of problems, but they demand a great deal of experience from the user, involving the use of the cmd, diskpart and bcdedit tools
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 11, 2015, 10:15:09 AM
size, the larger drive is the c. And speed is not improved at all

Pasted from paragon software site


Introduced back in 2005 by Intel to lift restrictions of the old MBR (Master Boot Record) and PC BIOS (Basic Input/Output System), uEFI (Unified Extensible Firmware Interface) is now a recommended platform for new 64-bit Windows 8 computers. And the reason is easy to catch – besides other unique features impossible for the traditional tandem of BIOS+MBR, only a uEFI-based platform enables to accommodate Windows OS on a partition larger than 2.2TB. Despite all uEFI advantages however, it has one quite naughty issue: A pretty standard operation with a bootable device for instance involving its connection to another SATA port results in unbootable Windows. You’ll get the same result if trying to boot from a cloned system hard disk. All these problems originate from the way uEFI+GPT bundle is organized. Microsoft provides how-to guides to tackle this type of problems, but they demand a great deal of experience from the user, involving the use of the cmd, diskpart and bcdedit tools
Interesting but does it work in legacy
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 10:19:14 AM
Interesting but does it work in legacy
I think not
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: smurf on March 11, 2015, 10:43:33 AM
cloning seems to have worked, yet it boots from hdd
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 15, 2015, 09:03:09 PM
Using basic Gateway machine about two years old, W7.  About a week ago, developed some problem between chrome and K9.  Ended up deleting Chrome, and reinstalling.  Worked for a day.  Ended up deleting Chrome and using Firefox.  Worked for a day or two.  All along, the problems were mostly freezing while online and then dead, not even three finger salute.  Now, I can't do system restore, says I need to shut antivirus, which I do, but it still doesn't work, no matter which restore point I try I get the same message.  Now, it freezes almost immediately after a hard reboot.  Ran Defrag, CCleaner and Malwarebytes.  Got blue screen of death twice.  Machine ran the "dirty" clean once on its own.  Software, hardware?  Is this what I get for buying a $300 computer?  Thanks much.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 15, 2015, 09:08:39 PM
Using basic Gateway machine about two years old, W7.  About a week ago, developed some problem between chrome and K9.  Ended up deleting Chrome, and reinstalling.  Worked for a day.  Ended up deleting Chrome and using Firefox.  Worked for a day or two.  All along, the problems were mostly freezing while online and then dead, not even three finger salute.  Now, I can't do system restore, says I need to shut antivirus, which I do, but it still doesn't work, no matter which restore point I try I get the same message.  Now, it freezes almost immediately after a hard reboot.  Ran Defrag, CCleaner and Malwarebytes.  Got blue screen of death twice.  Machine ran the "dirty" clean once on its own.  Software, hardware?  Is this what I get for buying a $300 computer?  Thanks much.
From what you are saying it sounds like a virus and has nothing to do with buying a $300 computer
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 15, 2015, 10:01:07 PM
From what you are saying it sounds like a virus and has nothing to do with buying a $300 computer

I thought so too,  but wouldn't malwarebytes  find it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 15, 2015, 10:02:59 PM
I thought so too,  but wouldn't malwarebytes  find it?
In viruses almost nothing is guaranteed and if malware bytes was foolproof there would be no skill in removing viruses
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 15, 2015, 10:08:45 PM
In viruses almost nothing is guaranteed and if malware bytes was foolproof there would be no skill in removing viruses
+1
Some other scans to try: adwcleaner, superantispyware, hittman pro, tdskiller
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 15, 2015, 10:14:12 PM
+1
Some other scans to try: adwcleaner, superantispyware, hittman pro, tdskiller
Those work many times but still not guaranteed
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 15, 2015, 11:02:09 PM
Those work many times but still not guaranteed

So I throw it away?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 15, 2015, 11:08:05 PM
So I throw it away?
No it may work

Ideally you backup all your data and reinstall windows especially if you have important data
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 15, 2015, 11:10:43 PM
So I throw it away?
Try them and see what happens. If that fails, and you can't reinstall windows for whatever reason, I'd try posting on bleepingcomputer.com. I've found them very helpful.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on March 15, 2015, 11:29:44 PM
Try them and see what happens. If that fails, and you can't reinstall windows for whatever reason, I'd try posting on bleepingcomputer.com. I've found them very helpful.
Or, worst case scenario, reformat the hard drive and start over.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 15, 2015, 11:31:46 PM
Or, worst case scenario, reformat the hard drive and start over.
Which still has the issue of losing all your programs etc. There are a few programs out there that only let you install them once per license you buy  ::)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on March 15, 2015, 11:34:42 PM
Which still has the issue of losing all your programs etc. There are a few programs out there that only let you install them once per license you buy  ::)
Sometimes it's just easier. Besides, that's what torrents are for.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 16, 2015, 09:03:48 AM
Using basic Gateway machine about two years old, W7.  About a week ago, developed some problem between chrome and K9.  Ended up deleting Chrome, and reinstalling.  Worked for a day.  Ended up deleting Chrome and using Firefox.  Worked for a day or two.  All along, the problems were mostly freezing while online and then dead, not even three finger salute.  Now, I can't do system restore, says I need to shut antivirus, which I do, but it still doesn't work, no matter which restore point I try I get the same message.  Now, it freezes almost immediately after a hard reboot.  Ran Defrag, CCleaner and Malwarebytes.  Got blue screen of death twice.  Machine ran the "dirty" clean once on its own.  Software, hardware?  Is this what I get for buying a $300 computer?  Thanks much.
Are you using K9?  Did you catch the error that the blue screen gave you?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: JoeCha on March 16, 2015, 09:26:56 AM
My PC boots with NumLock off.
I know it's a BIOS setting, but I can't figure how to change it back.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 16, 2015, 09:27:50 AM
My PC boots with NumLock off.
I know it's a BIOS setting, but I can't figure how to change it back.
Does it turn on with NumLock, but when it reaches Windows, shuts off?

See:
http://www.thewindowsclub.com/numlock-startup-windows-7-8
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: JoeCha on March 16, 2015, 09:29:39 AM
No, it's off before I log in.

It was on I the past but I messed up somehow last month when I played around with the BIOS.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on March 16, 2015, 01:40:52 PM
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/How-to-turn-on-Num-Lock-by-default-in-Win7-Ideapad-Z500/td-p/1146697
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 16, 2015, 10:21:31 PM
+1
Some other scans to try: adwcleaner, superantispyware, hittman pro, tdskiller

It freezes up before I can download anything.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 16, 2015, 10:23:48 PM
It freezes up before I can download anything.
Boot into safe mode with networking and try
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 17, 2015, 02:08:54 PM
Boot into safe mode with networking and try

Did that, but couldn't get online at all.  Does safe mode allow online access?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 17, 2015, 02:11:17 PM
Did that, but couldn't get online at all.  Does safe mode allow online access?
Regular safe mode does not you need safe node with networking
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzf on March 18, 2015, 01:23:15 AM
Keep on getting a BSOD saying "SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)"

I have k9 installed and the latest version of Avast.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 18, 2015, 06:13:13 AM
Keep on getting a BSOD saying "SYSTEM THREAD EXCEPTION NOT HANDLED (bckd.sys)"

I have k9 installed and the latest version of Avast.
uninstall Avast.  Re-install it, WITHOUT webshield.
You may also want to confirm you are running latest version of K9.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on March 18, 2015, 08:28:27 AM
uninstall Avast.  Re-install it, WITHOUT webshield.
You may also want to confirm you are running latest version of K9.
you don't have to uninstall and reinstall, in control panel by uninstal programs select avast click"change" "continue" deselect what ever you don't want
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitzf on March 18, 2015, 10:11:43 AM
uninstall Avast.  Re-install it, WITHOUT webshield.
You may also want to confirm you are running latest version of K9.

you don't have to uninstall and reinstall, in control panel by uninstal programs select avast click"change" "continue" deselect what ever you don't want
Thanks guys, I'll give it a try.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: 3yummyboys on March 18, 2015, 10:53:21 AM
Is there a master thread for recommendations for laptops?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 18, 2015, 10:54:39 AM
Is there a master thread for recommendations for laptops?
you can ask here
http://forums.dansdeals.com/index.php?topic=11287.0 (http://forums.dansdeals.com/index.php?topic=11287.0)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 18, 2015, 12:03:18 PM
you don't have to uninstall and reinstall, in control panel by uninstal programs select avast click"change" "continue" deselect what ever you don't want
i think i tried that and it didn't work - but i dont remember.  it should work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Tzadik Nistar on March 20, 2015, 11:36:48 AM
I would like to set up dual monitors, my computer only has VGA and DB-9
Could I hook up a monitor using DB-9?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on March 20, 2015, 12:23:46 PM
I would like to set up dual monitors, my computer only has VGA and DB-9
Could I hook up a monitor using DB-9?
No db-9 ports are the "old USB" not it's not a video port
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 24, 2015, 10:41:07 PM
Regular safe mode does not you need safe node with networking

I downloaded two of those programs.  One found a Trojan horse, but deleting it has not helped.  This the most recent message:

Problem signature:
  Problem Event Name:   BlueScreen
  OS Version:   6.1.7601.2.1.0.768.3
  Locale ID:   1033

Additional information about the problem:
  BCCode:   1000007e
  BCP1:   FFFFFFFFC0000005
  BCP2:   FFFFF88005CB6D7B
  BCP3:   FFFFF88006219798
  BCP4:   FFFFF88006218FF0
  OS Version:   6_1_7601
  Service Pack:   1_0
  Product:   768_1

Files that help describe the problem:
  C:\Windows\Minidump\032415-30279-01.dmp
  C:\Users\[personal info] Family\AppData\Local\Temp\WER-53835-0.sysdata.xml

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 24, 2015, 10:41:33 PM
Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 24, 2015, 10:42:39 PM
Should I be running the antivirus/spyware in safe mode too?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 25, 2015, 06:29:22 AM
Using basic Gateway machine about two years old, W7.  About a week ago, developed some problem between chrome and K9.  Ended up deleting Chrome, and reinstalling.  Worked for a day.  Ended up deleting Chrome and using Firefox.  Worked for a day or two.  All along, the problems were mostly freezing while online and then dead, not even three finger salute.  Now, I can't do system restore, says I need to shut antivirus, which I do, but it still doesn't work, no matter which restore point I try I get the same message.  Now, it freezes almost immediately after a hard reboot.  Ran Defrag, CCleaner and Malwarebytes.  Got blue screen of death twice.  Machine ran the "dirty" clean once on its own.  Software, hardware?  Is this what I get for buying a $300 computer?  Thanks much.
It could be hardrive problem.

To clear up any virus-related issue, lets use Kaspersky Rescue Disk - http://support.kaspersky.com/4162
Should be pretty straightforward..
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 25, 2015, 03:14:24 PM
Will try, thanks.

Seems to happen when I launch a browser....
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 25, 2015, 06:55:57 PM
Will try, thanks.

Seems to happen when I launch a browser....
So then its most probably Avast and K9 conflict.  uninstall/change avast installed features.  Install NO TOOLS, and ONLY File Shield.  (unlike the image below)

(http://cdn.ghacks.net/wp-content/uploads/2013/10/avast-custom-installation.png)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 27, 2015, 04:40:38 PM
Uninstalled K9 and seems to be OK.  My avast was not set that way.

If I re install K9 will this happen again or did something in my system get corrupted.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on March 28, 2015, 03:16:49 PM
Uninstalled K9 and seems to be OK.  My avast was not set that way.

If I re install K9 will this happen again or did something in my system get corrupted.
Install latest K9, but for the 10th time, please make sure that:
1) You have the latest version of Avast installed (2015.10.2.2215).
2) You ONLY have File Shield installed.  Make sure Web Shield and everything else is NOT INSTALLED.
Title: Copy/Paste issues on laptop
Post by: benjie1305 on March 30, 2015, 08:42:36 PM
Couldnt find a thread that speaks to this.

Since yesterday I am having issues on my home laptop (Mac) with command+c and command+v on DDF. It looks like I am copying but when I try pasting it within DDF nothing happens. Any idea how to fix this?
Title: Re: Copy/Paste issues on laptop
Post by: etech0 on March 30, 2015, 10:55:38 PM
This thread could probably work...
http://forums.dansdeals.com/index.php?topic=27868.new#new

I'm not a mac person, but to narrow it down... is it a problem in all applications? Just on DDF? On other websites? In all browsers?
Title: Re: Copy/Paste issues on laptop
Post by: chucksterace on March 30, 2015, 10:57:23 PM
Not having any issues here.

Did you try resetting you browser? Shutting down your computer? Restarting you computer?
Title: Re: Copy/Paste issues on laptop
Post by: benjie1305 on March 31, 2015, 09:05:06 AM
This thread could probably work...
http://forums.dansdeals.com/index.php?topic=27868.new#new

I'm not a mac person, but to narrow it down... is it a problem in all applications? Just on DDF? On other websites? In all browsers?

It had only been a problem on DDF. I will try again when I get home to confirm.

Not having any issues here.

Did you try resetting you browser? Shutting down your computer? Restarting you computer?

have not done so yet. Figured there might have been some setting that I might have set off without being aware. Ill try that too when I get home.

Thanks guys!
Title: Re: Copy/Paste issues on laptop
Post by: chucksterace on March 31, 2015, 09:13:32 AM
It had only been a problem on DDF. I will try again when I get home to confirm.

have not done so yet. Figured there might have been some setting that I might have set off without being aware. Ill try that too when I get home.

Thanks guys!

Umm. You do know restarting your computing and resetting some settings would usually be step number one to see if it fixes these type of issues?

And on a more serious note, why did you open your own thread as states in the second post.
Title: Re: Copy/Paste issues on laptop
Post by: benjie1305 on March 31, 2015, 09:56:36 AM
Umm. You do know restarting your computing and resetting some settings would usually be step number one to see if it fixes these type of issues?

And on a more serious note, why did you open your own thread as states in the second post.

I was not aware that restarting the laptop might just fix this issue as my copy/pasting (from what I recall) worked on other functions/websites.

I looked through the tech talk board (not on it a lot) and must have somehow missed the one you mentioned in post #2. At this point I rather not cross-post so just continued here. Happy to move it over, just didn't want my little question all over the place.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on March 31, 2015, 01:00:02 PM
Should I use something other than Avast?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on March 31, 2015, 07:59:42 PM
The first step to fixing any problem is to restart your computer. Even when it doesn't make any sense, sometimes it just works!

:)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 01, 2015, 06:45:52 AM
Should I use something other than Avast?
Why?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: PTU on April 01, 2015, 08:18:44 AM
I recently factory reset a win 7 lap top. Since then it not connect to unsecured optimum WiFi, no matter what I try.
It connects to regular networks fine.
I tried shutting windows firewall, etc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 01, 2015, 09:22:52 AM
I recently factory reset a win 7 lap top. Since then it not connect to unsecured optimum WiFi, no matter what I try.
It connects to regular networks fine.
I tried shutting windows firewall, etc.
I found this online try it and let me know if it helps you
Right click on wireless icon in bottom right hand task bar pane
-> View available wireless networks -> change advanced settings -> Open Wireless Networks Tab -> Select your connection -> select properties -> Make sure that "This is a computer-to-computer (adhoc) network" checkbox is NOT checked
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on April 01, 2015, 09:45:03 AM
Why?

Because of the problems with K9.  They are new problems, I have been using k( for a long time.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 01, 2015, 10:59:43 AM
Because of the problems with K9.  They are new problems, I have been using k( for a long time.
For Gds sake.  Please follow these instructions.  If you cannot uninstall K9, skip step 2 (do not skip step 6).

You should no longer be having any issues with K9 and Avast.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 01, 2015, 07:56:44 PM
The first step to fixing any problem is to restart your computer. Even when it doesn't make any sense, sometimes it just works!

:)

YYYEEEESSSSSSS!!!!!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: SZY on April 01, 2015, 08:19:17 PM
Does anybody know how I could get a Windows 7 ISO.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on April 01, 2015, 08:31:36 PM
Does anybody know how I could get a Windows 7 ISO.
Torrent.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: SZY on April 01, 2015, 08:35:11 PM
Legally
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: PTU on April 01, 2015, 11:49:43 PM
I found this online try it and let me know if it helps you
Right click on wireless icon in bottom right hand task bar pane
-> View available wireless networks -> change advanced settings -> Open Wireless Networks Tab -> Select your connection -> select properties -> Make sure that "This is a computer-to-computer (adhoc) network" checkbox is NOT checked
/where do I select my connection?

The connection is not there because it wont connect :(
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 02, 2015, 07:47:38 AM
Legally
http://heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links

But you may as well use a torrent.  It will download faster.  The illegal part is the activation...

My suggestion for a torrent:
https://thepiratebay.se/torrent/11760241/    make sure you have a good adblocker (such as github.com/gorhill/uBlock )
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: samzyr on April 03, 2015, 11:50:14 AM
My hp pavilion laptop says preparing automatic repair. What can I do?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 05, 2015, 04:37:41 PM
My hp pavilion laptop says preparing automatic repair. What can I do?
leave it and see what happens
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: samzyr on April 05, 2015, 08:52:47 PM
It just turns and nothing happens.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: WAM on April 06, 2015, 11:58:01 AM
When trying to update Java, I get a weird error. It goes through the whole installation, but afterwards, I get this stange popup:
(http://forums.dansdeals.com/index.php?action=dlattach;topic=27868.0;attach=15578)
After I close the popup (using the red x - the blank button don't do anything), another popup says Java has been installed. The problem is, it seems like it hasn't been, as Java can't verify that I have the latest update.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 12:01:33 PM
When trying to update Java, I get a weird error. It goes through the whole installation, but afterwards, I get this stange popup:
(http://forums.dansdeals.com/index.php?action=dlattach;topic=27868.0;attach=15578)
After I close the popup (using the red x - the blank button don't do anything), another popup says Java has been installed. The problem is, it seems like it hasn't been, as Java can't verify that I have the latest update.
try downloading java it again
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 12:29:13 PM
External hard drive that I plug in to my Mac making all files/folders into .lnk files. I know it's bc it's windows and the Mac doesn't 'recogniZe' it but is there a way around it?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 12:30:48 PM
External hard drive that I plug in to my Mac making all files/folders into .lnk files. I know it's bc it's windows and the Mac doesn't 'recogniZe' it but is there a way around it?
What's windows?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 12:56:35 PM

What's windows?

Files being originally from a windows OS I believe.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 01:01:16 PM
Files being originally from a windows OS I believe.
What type of files do you have (video, pictures, excelo, word....)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 01:11:24 PM

What type of files do you have (video, pictures, excelo, word....)

Interested in the movies but also pics on there for example.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 01:16:51 PM
Interested in the movies but also pics on there for example.
is everything .lnk or only the movies, what does it show up as on windows
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 01:20:48 PM
External hard drive that I plug in to my Mac making all files/folders into .lnk files. I know it's bc it's windows and the Mac doesn't 'recogniZe' it but is there a way around it?
Ok I found this https://answers.yahoo.com/question/index?qid=20120221092749AAreHp4 (https://answers.yahoo.com/question/index?qid=20120221092749AAreHp4) which says that lnk files are windows links to the actual files so you need to go deeper into the folders to find the actual files
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 01:34:14 PM
Ok I found this https://answers.yahoo.com/question/index?qid=20120221092749AAreHp4 (https://answers.yahoo.com/question/index?qid=20120221092749AAreHp4) which says that lnk files are windows links to the actual files so you need to go deeper into the folders to find the actual files

Not sure what that means or how that would work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 01:38:23 PM
Not sure what that means or how that would work.
do the files have a little arrow on the bottom left corner
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 02:05:17 PM
do the files have a little arrow on the bottom left corner

No. Looks like this.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 06, 2015, 02:11:00 PM
No. Looks like this.
it seems like this utility tool will help turn all .lnk files into alias files and should fix the problem (I don't know anything about mac but this sounds right)
http://www.lobotomo.com/products/WinShortcutter/index.html (http://www.lobotomo.com/products/WinShortcutter/index.html)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 06, 2015, 04:09:11 PM
External hard drive that I plug in to my Mac making all files/folders into .lnk files. I know it's bc it's windows and the Mac doesn't 'recogniZe' it but is there a way around it?
Are you sure it's turning them into .lnk and that they werent that way earlier.  I come across USB infections constantly, and the way it works is that it renames all the files to .lnk which actually run script files (usually a vbs somewhere).  Try viewing hidden files and see if the regular ones pop up.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 06, 2015, 04:20:47 PM

Are you sure it's turning them into .lnk and that they werent that way earlier.  I come across USB infections constantly, and the way it works is that it renames all the files to .lnk which actually run script files (usually a vbs somewhere).  Try viewing hidden files and see if the regular ones pop up.

Not sure how I would do that. It's
My brothers external hard Drive and it works completely fine on his pc.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: JoeCha on April 07, 2015, 02:22:06 AM
Not sure how I would do that. It's
My brothers external hard Drive and it works completely fine on his pc.
Does it work on another PC?

When it's in the original PC, right-click on the file and click on open file location.  Chances are it'll lead you to the true file and this was just a shortcut.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: benjie1305 on April 07, 2015, 02:34:44 AM
Does it work on another PC?

When it's in the original PC, right-click on the file and click on open file location.  Chances are it'll lead you to the true file and this was just a shortcut.

Yes, on a Non-Mac that is. Ill try it today and do that. I assume you are suggesting to see the "true location" and then look for that location on my MAC.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on April 07, 2015, 10:53:07 PM
I have an ongoing problem with my laptop losing its internet connection.  I do the troubleshooting and I'm told that the gateway connector was a problem but was fixed. Tab and phones have no such problem.  Thoughts?  Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ual902 on April 07, 2015, 11:28:36 PM
I have an ongoing problem with my laptop losing its internet connection.  I do the troubleshooting and I'm told that the gateway connector was a problem but was fixed. Tab and phones have no such problem.  Thoughts?  Thanks.

Just buy a USB wireless thingy for like $20
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on April 07, 2015, 11:48:47 PM
Just buy a USB wireless thingy for like $20

And that automatically overrides the built in wireless?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 08, 2015, 12:00:18 AM
I have an ongoing problem with my laptop losing its internet connection.  I do the troubleshooting and I'm told that the gateway connector was a problem but was fixed. Tab and phones have no such problem.  Thoughts?  Thanks.
My laptop always losses internet connection after being online for more than a few hours so I turn off and then turn back on the WiFi and it works
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Einstein on April 08, 2015, 12:00:47 AM
I have an ongoing problem with my laptop losing its internet connection.  I do the troubleshooting and I'm told that the gateway connector was a problem but was fixed. Tab and phones have no such problem.  Thoughts?  Thanks.
Use a wireless adapter

Ive been using this one for years its great

http://www.newegg.com/Product/Product.aspx?Item=N82E16833166056
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 08, 2015, 05:38:59 AM
I have an ongoing problem with my laptop losing its internet connection.  I do the troubleshooting and I'm told that the gateway connector was a problem but was fixed. Tab and phones have no such problem.  Thoughts?  Thanks.
Did you try removing drivers and installing new (updated) version?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on April 08, 2015, 06:55:12 PM
Did you try removing drivers and installing new (updated) version?

Where would I find updated drivers if it's oem with the laptop?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 08, 2015, 10:01:21 PM
Where can I get a chip to support mobile hotspot GPS and Bluetooth on a thinkpad e550

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on April 08, 2015, 10:34:21 PM

Where can I get a chip to support mobile hotspot GPS and Bluetooth on a thinkpad e550

If I'm understanding correctly you're asking to add three things?

Bluetooth is the easiest they sell usb dongles for a dollar or two.

Mobile hotspot (to make the laptop into a hotspot... Try connectify

I don't know what you mean about GPS
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 09, 2015, 02:47:18 AM
If I'm understanding correctly you're asking to add three things?

Bluetooth is the easiest they sell usb dongles for a dollar or two.

Mobile hotspot (to make the laptop into a hotspot... Try connectify

I don't know what you mean about GPS
Nope that not what I am talking about its the same chip as the wifi just it has those features
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 09, 2015, 05:39:53 AM
Where would I find updated drivers if it's oem with the laptop?
What Network card is it?  Go to Device Manager to check.  Would be better if you can get me hardware ID, in case it has generic name.
Title: Computer Troubleshooting/Help Master Thread
Post by: rileywiles23 on April 09, 2015, 02:24:09 PM
Every time I try to access dd forums on my iPhone, whether it's tapatalk or the mobile browser, through my cellular network, it doesn't connect. It only works on wifi. Anybody have any solutions ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: username on April 13, 2015, 03:27:16 PM
I am working on a networked computer, that is having connection difficulties. Every so often it goes 'down' but just for about a minute. Very annoying. The phone company is aware and it has a little to do with them.
Is there any kind of log that the computer keeps of when it is or is not connected to the network?
I need to show my boss the extent of the problem.
Running Windows 7 professional.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 13, 2015, 03:37:09 PM
I am working on a networked computer, that is having connection difficulties. Every so often it goes 'down' but just for about a minute. Very annoying. The phone company is aware and it has a little to do with them.
Is there any kind of log that the computer keeps of when it is or is not connected to the network?
I need to show my boss the extent of the problem.
Running Windows 7 professional.
Depends on what exactly is going down.
You can run a continuous ping -t and that will show you disconnects.

Or maybe http://www.nirsoft.net/utils/tcp_log_view.html
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on April 13, 2015, 07:40:15 PM
I am working on a networked computer, that is having connection difficulties. Every so often it goes 'down' but just for about a minute. Very annoying. The phone company is aware and it has a little to do with them.
Is there any kind of log that the computer keeps of when it is or is not connected to the network?
I need to show my boss the extent of the problem.
Running Windows 7 professional.
You can also check Event Viewer.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 13, 2015, 09:59:17 PM
Where can I get a chip to support mobile hotspot GPS and Bluetooth on a thinkpad e550
Bump

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on April 14, 2015, 01:26:44 AM
Bump

Can you please try rewording the question?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: username on April 14, 2015, 04:31:16 PM
You can also check Event Viewer.
Thanks. What type of event should i be looking for?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on April 14, 2015, 06:11:34 PM
Thanks. What type of event should i be looking for?
I'm not sure. Check around a time you know it dropped, and see if anything looks relevant.
ETA: I had the same thing before pesach, and I suspect it's because I was using an old used modem. You might want to try upgrading equipment.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: username on April 15, 2015, 08:41:31 AM
I'm not sure. Check around a time you know it dropped, and see if anything looks relevant.
ETA: I had the same thing before pesach, and I suspect it's because I was using an old used modem. You might want to try upgrading equipment.
Yes that is the issue. However the fees are outrageous, so we really need to justify it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 15, 2015, 09:25:53 PM
Can you please try rewording the question?
Yes there is a chip inside every laptop (and some desktops) that gives it the power to connect via wifi. This same thing can give the computer the Bluetooth/hotspot capabilities I am looking for someone that has knowledge in this field to help me get the right one for my computer. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on April 16, 2015, 12:06:35 AM
http://www.amazon.com/Intel-6235AN-HMWWB-Centrino-Advanced-N-Bluetooth/dp/B007QXLIWI/ref=sr_1_5?s=pc&ie=UTF8&qid=1429156961&sr=1-5

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=9190609&CatId=200

http://www.amazon.com/Intel-7260-IEEE-802-11ac-Bluetooth/dp/B00MV3N7UO/ref=sr_1_8?s=pc&ie=UTF8&qid=1429156961&sr=1-8

getting closer?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on April 16, 2015, 12:26:03 AM

Yes there is a chip inside every laptop (and some desktops) that gives it the power to connect via wifi. This same thing can give the computer the Bluetooth/hotspot capabilities I am looking for someone that has knowledge in this field to help me get the right one for my computer.

Ok so as far as hot spot you can still use connectify and for Bluetooth just get a two dollar usb. I still stand by my last post
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 17, 2015, 01:27:41 AM
But that's not what I am looking for I will give you a link soon to what I am talking about
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 17, 2015, 01:29:48 AM
http://www.amazon.com/Intel-6235AN-HMWWB-Centrino-Advanced-N-Bluetooth/dp/B007QXLIWI/ref=sr_1_5?s=pc&ie=UTF8&qid=1429156961&sr=1-5

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=9190609&CatId=200

http://www.amazon.com/Intel-7260-IEEE-802-11ac-Bluetooth/dp/B00MV3N7UO/ref=sr_1_8?s=pc&ie=UTF8&qid=1429156961&sr=1-8

getting closer?
Yes that's the one I am just trying to figure out which one I need


ETA Those only have bluetooth
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: killamatic12 on April 20, 2015, 12:48:33 PM
My laptop had different hardware problems and when I was under warranty I sent it in and they fixed it. Its giving me more problems now and I'm not under the warranty. I spoke to someone high in the company and he's "giving a one time out of warranty fix." Last time I gave it in, I thought they would scan for ALL problems but it turns out that they didn't. This time, being my last time, what problems would make them do a FULL check up?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sm8542 on April 20, 2015, 11:59:12 PM
How do I sign documents on my computer ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on April 21, 2015, 04:19:57 AM
How do I sign documents on my computer ?
Can you be a bit more specific?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 24, 2015, 12:26:10 PM
Anyone? Its office 2003
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on April 24, 2015, 12:57:10 PM
Anyone? Its office 2003
What did you do that brought up that message?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 24, 2015, 04:19:37 PM
Running a program
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 24, 2015, 04:32:33 PM
Running a program
Did you get that when you opened office? Or did that pop up somewhere else
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on April 24, 2015, 05:34:03 PM
Running a program
I would ask whoever wrote the program. Sounds like it might be a messagebox that was built in.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on April 25, 2015, 11:10:14 PM
I would ask whoever wrote the program. Sounds like it might be a messagebox that was built in.
Yup it was thanks guys
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on April 26, 2015, 12:04:41 PM
Toshiba Satellite C55-B5272. Windows 7.
Trying to reset to factory without a disc.
Held down 0 key while powering up but says,   select  proper boot device. Got blue screen in middle of updates.
I don't care about the info on the machine.. Tia
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 26, 2015, 12:06:41 PM
Toshiba Satellite C55-B5272. Windows 7.
Trying to reset to factory without a disc.
Held down 0 key while powering up but says,   select  proper boot device. Got blue screen in middle of updates.
I don't care about the info on the machine.. Tia
http://www.dell.com/support/article/us/en/19/SLN291879/EN (http://www.dell.com/support/article/us/en/19/SLN291879/EN)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on April 26, 2015, 12:15:43 PM
Will try. Thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on April 26, 2015, 12:17:48 PM
Thats for Dell... I will still try
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 26, 2015, 12:18:15 PM
Thats for Dell... I will still try
Should be the same
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 10:54:37 PM
Got this new laptop today LENOVO G50 - 80E30181US and can't logon to local wifi networks.
I have removed the password on the network, I have also connected 3 other devices successfully today (after the new laptop failed.)
I have uninstalled the network driver from device manager and restarted the laptop. I was able and still can see the different networks, just can't connect to them.
I have tried ipconfig/release and got an error msg that the media is not connected.
I can't forget the network, it is not giving me that option. (when the password was still on the network i had to key in the password with every attempt to connect)
any other ideas?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 10:58:36 PM


Got this new laptop today LENOVO G50 - 80E30181US and can't logon to local wifi networks.
I have removed the password on the network, I have also connected 3 other devices successfully today (after the new laptop failed.)
I have uninstalled the network driver from device manager and restarted the laptop. I was able and still can see the different networks, just can't connect to them.
I have tried ipconfig/release and got an error msg that the media is not connected.
I can't forget the network, it is not giving me that option. (when the password was still on the network i had to key in the password with every attempt to connect)
any other ideas?
That sounds like you don't have a network driver any more.

Are there any exclamation points in device manager?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:04:11 PM
No and the network driver reinstalled
I can see the networks just as before. but can't join.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:05:03 PM
When I unistalled the driver, I couldn't see the networks at all, only option was LAN.
Now I can see the networks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:07:17 PM
No and the network driver reinstalled
I can see the networks just as before. but can't join.
What happens when you try to connect
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:10:33 PM
It attempts to make the connection and then says can't connect to network.
I have now removed the LAN wire from the router and stuck it directly into the new laptop.
So I am currently using the new laptop and able to access internet but not wirelessly.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:11:41 PM


It attempts to make the connection and then says can't connect to network.
I have now removed the LAN wire from the router and stuck it directly into the new laptop.
So I am currently using the new laptop and able to access internet but not wirelessly.

Try running windows update it may take care of it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:12:05 PM
I set windows to check for updates in the interim
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:12:40 PM
lol,
Started running it as soon as I connected the LAN.
Couldn't run it before because needed access...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:13:34 PM
lol,
Started running it as soon as I connected the LAN.
Couldn't run it before because needed access...
Also check the manufacturer site for an updated driver
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:19:03 PM
installing 87 updates...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:19:57 PM
any idea if I need internet access while they install?
Would prefer to work on my other laptop...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:21:01 PM
installing 87 updates...
Thats nothing today I had a computer doing 173 updates I left it running overnight and I'm sure tomorrow there will be more
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:22:54 PM
any idea if I need internet access while they install?
Would prefer to work on my other laptop...
No need once they download but if you use it it will take longer to install and while it installs the computer will be slow
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:38:06 PM
 ummm still at 0 kb downloaded!   :o :o
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:40:02 PM
ummm still at 0 kb downloaded!   :o :o
Are you still plugged in?
It takes time till it starts downloading
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 27, 2015, 11:42:08 PM
plugged in?
to internet yes.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 27, 2015, 11:44:38 PM
plugged in?
to internet yes.
OK good because you asked about taking it out while installing... just making sure
I assume it does some sort of configurations before downloading, you don't usually notice it when it's just a few updates
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: DanH on April 28, 2015, 07:16:52 AM
Ignore the 0%.  Just let it go. 
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on April 28, 2015, 07:23:17 AM

Got this new laptop today LENOVO G50 - 80E30181US and can't logon to local wifi networks.
I have removed the password on the network, I have also connected 3 other devices successfully today (after the new laptop failed.)
I have uninstalled the network driver from device manager and restarted the laptop. I was able and still can see the different networks, just can't connect to them.
I have tried ipconfig/release and got an error msg that the media is not connected.
I can't forget the network, it is not giving me that option. (when the password was still on the network i had to key in the password with every attempt to connect)
any other ideas?

With Windows 8 it's a little harder to forget network but it's doable, it's probably still trying to connect with old saved details... I'm on my phone can't post info how to do it but GIYF. If that doesn't work or you can't find it change the SSID on the router.

I'm assuming you've restarted the router as well
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 28, 2015, 07:40:34 AM
With Windows 8 it's a little harder to forget network but it's doable, it's probably still trying to connect with old saved details... I'm on my phone can't post info how to do it but GIYF. If that doesn't work or you can't find it change the SSID on the router.

I'm assuming you've restarted the router as well
PC settings>network>manage know networks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 12:34:22 PM
Ok finished installing all Windows updates and there are no more updates available.
Still won't connect to my wifi.
(Although I was able to connect to Optimum public hotspot. But couldn't navigate anywhere online, as it kept saying the security was compromised.)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 12:41:19 PM
PC settings>network>manage know networks
Tried, doesn't give me an option to manage known networks. went to pc settings and clicked on Network. Only 5 options. Connections, Airplane mode, Proxy, Homegroup, and Workplace. Inside Connections it shows me two possible connections, wifi and ethernet. no options to manage networks in either option.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 12:43:47 PM
With my reg laptop I can right click a network and forget it. Here I cant do that w my new laptop. I was able to forget the optimum hotspot though. just not my own network.
The network si fine, currently posting on my old laptop through my wireless network.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on April 28, 2015, 08:30:22 PM
With my reg laptop I can right click a network and forget it. Here I cant do that w my new laptop. I was able to forget the optimum hotspot though. just not my own network.
The network si fine, currently posting on my old laptop through my wireless network.

Is your old laptop windows 8? if you don't have manage networks its possible nothing is saved...did you try switching the SSID name?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 09:25:07 PM
Is your old laptop windows 8? if you don't have manage networks its possible nothing is saved...did you try switching the SSID name?
Old laptop is windows 8.1 just like the new one.
I've changed the network name, can still logon with my old laptop but not the new one.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 28, 2015, 09:26:57 PM
Old laptop is windows 8.1 just like the new one.
I've changed the network name, can still logon with my old laptop but not the new one.
Try downloading an updated driver from the manufacturer and if that doesn't fix it it's probably a hardware issue
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 10:06:28 PM
downloaded an update from lenovo for the wlan,
there is a bios update as well, do I need to update that as well?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on April 28, 2015, 10:27:32 PM
downloaded an update from lenovo for the wlan,
there is a bios update as well, do I need to update that as well?
You can try the bios update if that doesn't work uninstall all the wireless drivers and try to reinstall the new one instead of installing it on top of the old one
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: sruli1234 on April 28, 2015, 10:41:01 PM
downloaded an update from lenovo for the wlan,
there is a bios update as well, do I need to update that as well?

In windows 8, right click on the network you are trying to connect to, and click forget network. then try again to connect to it
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: ayman on April 28, 2015, 10:45:10 PM
tried that already, no can do...
See above
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on May 10, 2015, 11:40:47 AM
I mistakenly printed something to a printer that doesn't exist, and I can't print it again (it's coupons from a website that only lets you print once). I can see the document in the print queue. Is there a way to move it to the queue for another printer?

PS: Windows 7

Thanks!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 10, 2015, 12:56:39 PM
I mistakenly printed something to a printer that doesn't exist, and I can't print it again (it's coupons from a website that only lets you print once). I can see the document in the print queue. Is there a way to move it to the queue for another printer?

PS: Windows 7

Thanks!
Try this http://smallbusiness.chron.com/transfer-printer-queue-another-printer-50136.html (http://smallbusiness.chron.com/transfer-printer-queue-another-printer-50136.html)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on May 10, 2015, 01:13:35 PM
Try this http://smallbusiness.chron.com/transfer-printer-queue-another-printer-50136.html (http://smallbusiness.chron.com/transfer-printer-queue-another-printer-50136.html)
Thanks! I used that to get it to print to PDF instead.
Do i have to do anything to undo the change I made, for future printing?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 10, 2015, 01:22:44 PM
Thanks! I used that to get it to print to PDF instead.
Do i have to do anything to undo the change I made, for future printing?
Switch the port back to the old one
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: etech0 on May 10, 2015, 01:35:06 PM
Switch the port back to the old one
TY
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on May 13, 2015, 06:26:55 PM
downloaded an update from lenovo for the wlan,
there is a bios update as well, do I need to update that as well?
always a good idea
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on May 14, 2015, 12:19:27 AM
I am on a network and when I try to access a company file sometimes it asks me for credentials (and says that it's wrong) and sometimes it just works! Anyone have an idea what's going on?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on May 14, 2015, 12:31:55 AM
I am on a network and when I try to access a company file sometimes it asks me for credentials (and says that it's wrong) and sometimes it just works! Anyone have an idea what's going on?
PEBKAC ?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 14, 2015, 06:14:26 AM
I am on a network and when I try to access a company file sometimes it asks me for credentials (and says that it's wrong) and sometimes it just works! Anyone have an idea what's going on?
Do you only have this issue only right when you log in?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on May 14, 2015, 09:24:21 AM
PEBKAC ?
Why? I know the password? I know how the network works?

I should really add the when it is working it doesn't ask me for the password at all it just works (I can see the files)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yakov116 on May 14, 2015, 09:24:58 AM
Do you only have this issue only right when you log in?
No it decides when it wants to have the problem
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on May 14, 2015, 07:07:23 PM
If my website only works on ie on purpose, can I use a chrome book and use the ie extension?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on May 14, 2015, 07:53:47 PM
If my website only works on ie on purpose, can I use a chrome book and use the ie extension?
Why??
It would depend on how the website was coded, I've never done it but the way I would try to code it I imagine it would work.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Alexsei on May 14, 2015, 09:07:39 PM
If my website only works on ie on purpose, can I use a chrome book and use the ie extension?
It renders only on IE or it looks at the user agent, if yes you can spoof it from dev tools
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on May 14, 2015, 09:23:04 PM
It's an in house system built 12 years ago and was made for ie.
You can see landing page on every browser and login, but no buttons are click able unless it's ie or ie extension on chrome.
Something to do with active x.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yesitsme on May 15, 2015, 12:04:48 AM
http://forums.dansdeals.com/index.php?topic=32734.msg1101082#msg1101082

The only good thing from IE
http://forums.dansdeals.com/index.php?topic=25918.msg1069711#msg1069711

http://stackoverflow.com/a/10975466/4535386

you better update it's a browser of the past(IE<9)

life would be so much easier with out IE.

Title: Re: Computer Troubleshooting/Help Master Thread
Post by: cozmohoot on May 15, 2015, 06:26:46 AM
Forgot to mention that in newer versions of ie we have to use compatability mode
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on May 15, 2015, 04:21:46 PM
If my website only works on ie on purpose, can I use a chrome book and use the ie extension?
Remember Chromebooks don't have java
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on May 15, 2015, 04:22:57 PM
Why? I know the password? I know how the network works?

I should really add the when it is working it doesn't ask me for the password at all it just works (I can see the files)
Its a joke, chill ;D ;D
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 20, 2015, 11:53:03 PM
I currently have 6GB of RAM in my laptop: 1x 4GB and 1x 2GB.
I bought a kit of 2x 8GB from a seemingly reputable seller on Ebay. I removed both of the old sticks, and replaced them with the new ones. I immediately started getting errors upon boot. I tried each 8GB stick by itself, and with the 2GB stick, and kept getting errors. As soon as I switched back to both old ones, the errors stopped. Is there anything else I should try before assuming the new ones are defective?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 20, 2015, 11:54:28 PM
I currently have 6GB of RAM in my laptop: 1x 4GB and 1x 2GB.
I bought a kit of 2x 8GB from a seemingly reputable seller on Ebay. I removed both of the old sticks, and replaced them with the new ones. I immediately started getting errors upon boot. I tried each 8GB stick by itself, and with the 2GB stick, and kept getting errors. As soon as I switched back to both old ones, the errors stopped. Is there anything else I should try before assuming the new ones are defective?
Are you sure your computer is compatible with that much RAM?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Yehuda25 on May 21, 2015, 12:25:29 AM
Are you sure your computer is compatible with that much RAM?
+1 run this test

http://www.crucial.com/usa/en/systemscanner
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 21, 2015, 08:53:06 AM
Are you sure your computer is compatible with that much RAM?
+1 run this test

http://www.crucial.com/usa/en/systemscanner
You are correct. According to Crucial, it supports a max 8GB. :(
Do 2 modules need to be installed? If not, why were there errors when I put in only 1 module of 8GB?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 21, 2015, 11:01:29 AM
You are correct. According to Crucial, it supports a max 8GB. :(
Do 2 modules need to be installed? If not, why were there errors when I put in only 1 module of 8GB?
What errors did you get
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 21, 2015, 11:43:49 AM
What errors did you get
Twice I got STOP errors, the rest of the times it hung on the boot animation. Upload on tapatalk isn't working; I'll try to post pics later.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on May 21, 2015, 11:46:06 AM
Twice I got STOP errors, the rest of the times it hung on the boot animation. Upload on tapatalk isn't working; I'll try to post pics later.
Try Googling the error code
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on May 21, 2015, 11:50:53 AM
Try Googling the error code
Will do.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Sowhat on June 03, 2015, 10:04:27 PM
I'm having ongoing performs with my internet.  I'm going to replace my basic extender, but think I should also upgrade my modem.   Have the basic fios modern. Can I replace it with any of the shelf modern or something special for fios?  Thanks.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: AnonymousUser on June 03, 2015, 10:20:41 PM
I'm having ongoing performs with my internet.  I'm going to replace my basic extender, but think I should also upgrade my modem.   Have the basic fios modern. Can I replace it with any of the shelf modern or something special for fios?  Thanks.
You need a modem compatible with Fios. Google to find model numbers of the ones that are.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 01:00:32 AM
I have a "NETBOOK MSI WIND U110-031US RT" which worked great  for 3 years!!  Now, every time I load ANYTHING in a browser it says not enough memory or something like that and crashes. Even ONE browser - ONE page open.

I feel like I should completely format but I don't know how. It doesn't have a CD drive and anything I put in crashes the system. It's running on WinXP so, there are no updates.

Please advise.


thanks
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 01:05:07 AM
I put this in a new thread because it's a new question:

I have a Lenovo G550 for which the harddrive completely died. Actually, nothing really worked properly since I bought the dang thing.  Anwyay,  I wanted to know if there was anything I can take from that laptop and add it to my current (HP envy 15t.)

Here are the specs:

Intel Core 2 Duo
CPU Speed
T6600 (2.20GHz)
CPU L2 Cache
2MB
CPU FSB
800MHz

Chipset
Intel GM45

Display
Screen Size
15.6"
Wide Screen Support
Yes
Resolution
1366 x 768
LCD Features
LED backlight

Graphics
GPU/VPU
Intel GMA 4500MHD
Video Memory
Shared system memory
Graphic Type
Integrated Card

HDD 320GB
HDD RPM
5400RPM
HDD Interface
SATA

Memory
3GB
Memory Speed
DDR3 1066
Memory Spec
2GB x 1+1GB x 1
Memory Type
204-Pin DDR3 SO-DIMM
Memory Slot (Total)
2
Memory Slot (Available)
0

DVD±R/RW
Optical Drive Interface
Integrated

LAN
10/100Mbps
WLAN
Intel WiFi Link 5100

Ports
USB
3
Video Port
1 x VGA
1 x HDMI
1 x Microphone Jack, 1 x Headphone Jack

Audio
Integrated Sound card
Speaker
Internal Speakers

5-in-1 Card reader (MMC, Memory Stick, Memory Stick PRO, Secure Digital Card, xD-Picture Card)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 15, 2015, 01:15:54 AM
I put this in a new thread because it's a new question:

I have a Lenovo G550 for which the harddrive completely died. Actually, nothing really worked properly since I bought the dang thing.  Anwyay,  I wanted to know if there was anything I can take from that laptop and add it to my current (HP envy 15t.)

Here are the specs:

Intel Core 2 Duo
CPU Speed
T6600 (2.20GHz)
CPU L2 Cache
2MB
CPU FSB
800MHz

Chipset
Intel GM45

Display
Screen Size
15.6"
Wide Screen Support
Yes
Resolution
1366 x 768
LCD Features
LED backlight

Graphics
GPU/VPU
Intel GMA 4500MHD
Video Memory
Shared system memory
Graphic Type
Integrated Card

HDD 320GB
HDD RPM
5400RPM
HDD Interface
SATA

Memory
3GB
Memory Speed
DDR3 1066
Memory Spec
2GB x 1+1GB x 1
Memory Type
204-Pin DDR3 SO-DIMM
Memory Slot (Total)
2
Memory Slot (Available)
0

DVD±R/RW
Optical Drive Interface
Integrated

LAN
10/100Mbps
WLAN
Intel WiFi Link 5100

Ports
USB
3
Video Port
1 x VGA
1 x HDMI
1 x Microphone Jack, 1 x Headphone Jack

Audio
Integrated Sound card
Speaker
Internal Speakers

5-in-1 Card reader (MMC, Memory Stick, Memory Stick PRO, Secure Digital Card, xD-Picture Card)
Maybe 2gb ram depending on what you have in your HP and if you have any available channels
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 01:20:35 AM
Maybe 2gb ram depending on what you have in your HP and if you have any available channels
Would that make the HP run much faster or eh?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 15, 2015, 01:21:21 AM
Would that make the HP run much faster or eh?
Depends what you have now in the hp
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 01:22:54 AM
Depends what you have now in the hp
• Windows 8.1 64
• 4th generation Intel(R) Core(TM) i7-4710HQ Quad Core Processor + Intel(R) HD Graphics 4600
• 15.6-inch diagonal HD BrightView WLED-backlit Display (1366x768)
• 8GB DDR3L System Memory (1 Dimm)
• 1TB 5400 rpm Hard Drive
• No Additional Office Software
• Security Software Trial
• 4-cell 41WHr Lithium-ion Battery
• SuperMulti DVD burner
• Standard Keyboard with Fingerprint Reader
• HP TrueVision HD Webcam with Dual Digital Microphone
• 802.11b/g/n WLAN [1x1]
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 15, 2015, 01:27:41 AM
• Windows 8.1 64
• 4th generation Intel(R) Core(TM) i7-4710HQ Quad Core Processor + Intel(R) HD Graphics 4600
• 15.6-inch diagonal HD BrightView WLED-backlit Display (1366x768)
• 8GB DDR3L System Memory (1 Dimm)
• 1TB 5400 rpm Hard Drive
• No Additional Office Software
• Security Software Trial
• 4-cell 41WHr Lithium-ion Battery
• SuperMulti DVD burner
• Standard Keyboard with Fingerprint Reader
• HP TrueVision HD Webcam with Dual Digital Microphone
• 802.11b/g/n WLAN [1x1]
looks like you have a very powerful machine, if you want to upgrade it invest in an ssd
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 01:30:32 AM
looks like you have a very powerful machine, if you want to upgrade it invest in an ssd
Not looking to upgrade; I just want to utilitze the stuff from the lenovo.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 15, 2015, 01:32:17 AM
Not looking to upgrade; I just want to utilitze the stuff from the lenovo.
if it has an available channel you can put it in, it can't hurt
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Miracle on June 15, 2015, 02:18:19 AM
if it has an available channel you can put it in, it can't hurt
K.. and about my first post?  :)
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 15, 2015, 07:03:06 AM
K.. and about my first post?  :)
I'm lost In that one
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yitrap on June 15, 2015, 07:03:47 AM

K.. and about my first post?  :)
It's possible you have the restore software on your computer...
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: yoshyosh on June 15, 2015, 07:25:44 AM
K.. and about my first post?  :)
does it still have 1 gb of ram you can upgrade that also try uninstalling a browser you don't use often and transfer off some big file on the computer. But first try shutting down and run disk clean and defrag
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Red on June 22, 2015, 05:35:16 PM
I bought a new laptop and I wanted to swap the hdd for a ssd, problem is i don't have a sata to usb cable to clone the drive. Is there a way to do a fresh windows installation on the ssd?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 22, 2015, 05:50:44 PM
I bought a new laptop and I wanted to swap the hdd for a ssd, problem is i don't have a sata to usb cable to clone the drive. Is there a way to do a fresh windows installation on the ssd?
Did your computer come with a windows install disk?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Red on June 22, 2015, 06:01:10 PM
Did your computer come with a windows install disk?
nope
Can i just use this (http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media) to install windows directly on to the ssd with a flash drive?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 22, 2015, 06:11:10 PM
nope
Can i just use this (http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media) to install windows directly on to the ssd with a flash drive?
Yes
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Red on June 22, 2015, 06:12:59 PM
Yes
Ok thanks. Just wanted to make sure i wasn't missing anything, seems pretty simple.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 22, 2015, 06:30:06 PM
Ok thanks. Just wanted to make sure i wasn't missing anything, seems pretty simple.
The two possible issues are licensing and drivers
If its windows 8 the license is built into the motherboard
The drivers are available from the manufacturers website. The tough one is the network driver because if you need it you need to download it on a different computer then put it on a flash drive and install it.
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Red on June 22, 2015, 06:37:19 PM
The two possible issues are licensing and drivers
If its windows 8 the license is built into the motherboard
The drivers are available from the manufacturers website. The tough one is the network driver because if you need it you need to download it on a different computer then put it on a flash drive and install it.
Windows 8.1 so that shouldn't be an issue. i can download on another computer so shouldn't either be an issue. Computers a dell, so I should just download all drivers that come up with my system tag?
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 22, 2015, 06:39:01 PM
Windows 8.1 so that shouldn't be an issue. i can download on another computer so shouldn't either be an issue. Computers a dell, so I should just download all drivers that come up with my system tag?
check device manager for any devices missing drivers if there are a bunch you are best off starting with the chipset driver because it usually fixes a bunch
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: Red on June 22, 2015, 06:44:17 PM
check device manager for any devices missing drivers if there are a bunch you are best off starting with the chipset driver because it usually fixes a bunch
Ok will do, any other tips?
Thanks for your help!
Title: Re: Computer Troubleshooting/Help Master Thread
Post by: avromie7 on June 22, 2015, 06:48:52 PM
Ok will do, any other tips?
Thanks for your help!
Don't sign in with a Microsoft account it's bad enough Google is tracking everything you do you don't need Microsoft tracking your computer

If you need anything else just post here
Title: Re: Computer