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DansDeals Forum => Credit Cards => Topic started by: sky121 on October 14, 2013, 06:35:46 PM

Title: Chase Return Protection
Post by: sky121 on October 14, 2013, 06:35:46 PM
Can someone remind me up to how much Chase covers for return protection?

It's a Chase Sapphire card (not preferred)
Title: Re: Chase Return Protection
Post by: aryeh1 on October 14, 2013, 06:43:31 PM
Its not with chase its with visa/mc,  depends which you have.  With visa CMIIW it's up to $250 and you get refunded after they receive it.
Title: Re: Chase Return Protection
Post by: sky121 on October 14, 2013, 06:45:11 PM
Mastercard
Title: Re: Chase Return Protection
Post by: SPGDUDE on December 18, 2013, 08:48:50 PM
With sapphire preferred , do they make you return the item?
Title: Re: Chase Return Protection
Post by: Fan of Dan on March 30, 2014, 08:22:02 PM
Wife bought something in a frum store with the one day only return policy. This was 4 days ago. Will Chase deny my claim based on the store's policy or is this exactly what they protect you for?
Title: Re: Chase Return Protection
Post by: SPGDUDE on March 30, 2014, 09:08:01 PM
Wife bought something in a frum store with the one day only return policy. This was 4 days ago. Will Chase deny my claim based on the store's policy or is this exactly what they protect you for?
if its under the amount they cover.  They will make you send it back.
Title: Re: Chase Return Protection
Post by: AnonymousUser on March 30, 2014, 09:23:48 PM
if its under the amount they cover.  They will make you send it back.
Do they give a prepaid shipping label?
Title: Re: Chase Return Protection
Post by: SPGDUDE on March 30, 2014, 09:24:58 PM
No. You pay shipping.
Title: Re: Chase Return Protection
Post by: yudamaan on November 03, 2015, 12:53:28 AM
where do I file a return protection claim with the ink plus cc?
Title: Re: Chase Return Protection
Post by: ya on December 15, 2015, 03:10:53 PM
can you file online?
Title: Re: Chase Return Protection
Post by: Venilla on December 15, 2015, 03:17:21 PM
can you file online?
Yes.
Title: Re: Chase Return Protection
Post by: Emkay on January 24, 2016, 03:00:32 AM
Reading up on the forums, its quite difficult to find someone with a positive Chase RP experience.  Between the receipts and letters from store saying they wont take it back, to the reps always looking for a loophole to wriggle out of, it seems like a large pain.(I also dont want to have to send it back, not that i want or will be using the product its just that im not in the states and shipping will be a pain and not worth it for me anymore) Am i better off just disputing? assuming i can go either way in this case
Title: Re: Chase Return Protection
Post by: sammy n on January 24, 2016, 03:56:42 AM

Reading up on the forums, its quite difficult to find someone with a positive Chase RP experience.  Between the receipts and letters from store saying they wont take it back, to the reps always looking for a loophole to wriggle out of, it seems like a large pain.(I also dont want to have to send it back, not that i want or will be using the product its just that im not in the states and shipping will be a pain and not worth it for me anymore) Am i better off just disputing? assuming i can go either way in this case
Is there something wrong with the product or you just have no use for it? How much was the product bec I've found Chase not to be so easy and in your favor when it comes to disputing a large amount.
Title: Re: Chase Return Protection
Post by: Emkay on January 24, 2016, 03:59:00 AM
Is there something wrong with the product or you just have no use for it? How much was the product bec I've found Chase not to be so easy and in your favor when it comes to disputing a large amount.
Was two pairs of pants totaling $87.
They are not made out of what they told me in the store.
Title: Re: Chase Return Protection
Post by: sammy n on January 24, 2016, 04:16:14 AM

Was two pairs of pants totaling $87.
They are not made out of what they told me in the store.
In that case I think you should be fine with disputing it.
Title: Re: Chase Return Protection
Post by: Emkay on January 24, 2016, 04:28:12 AM
In that case I think you should be fine with disputing it.
I didn't really want to as I would rather chase pay for it then the store, but if that's the only option...
Title: Re: Chase Return Protection
Post by: elimmm on January 25, 2016, 08:56:11 AM
"its not what they told you its made out of"
is there a label on the item? does it not say the material?
good luck w/ dispute, but you may not win based on what someone told u
i'd recommend RP, but only once u're sure u have all the docs
Title: Re: Chase Return Protection
Post by: SearchGuy on June 09, 2016, 12:14:00 PM
Any first hand experience with them?
Title: Re: Chase Return Protection
Post by: cholent on June 09, 2016, 12:23:14 PM
Any first hand experience with them?
They're a pain in the neck to deal with but if you stay on top of it and do your part you'll eventually get refunded. You'll need to mail back the item at your own expense
Title: Re: Chase Return Protection
Post by: etech0 on June 10, 2016, 10:47:51 AM
They're a pain in the neck to deal with but if you stay on top of it and do your part you'll eventually get refunded. You'll need to mail back the item at your own expense
+1
Title: Re: Chase Return Protection
Post by: SearchGuy on August 12, 2016, 08:37:45 AM
Got my check this week, although they told me they won't pay for the taxes I paid, they in fact covered that too.
It's a little more paperwork than Amex maybe.
The biggest pain is the paid return shipping and they will ALWAYS ask for the item back (another reason they may find to deny and it doesn't cost them, so why not...)
Title: Re: Chase Return Protection
Post by: davidmal on August 15, 2016, 02:51:23 PM
I hate using it
BUT it's a step up from amex who only offers up to $300
Title: Re: Chase Return Protection
Post by: efflpetzel on August 15, 2016, 11:04:43 PM
I hate using it
BUT it's a step up from amex who only offers up to $300
But Amex will let you keep items most times
Title: Re: Chase Return Protection
Post by: davidmal on August 16, 2016, 12:26:06 AM
But Amex will let you keep items most times
True I usually do Amex
Title: Re: Chase Return Protection
Post by: shie123 on November 17, 2016, 07:20:12 PM
What's the site for making a claim with Chase return protection?
Title: Re: Chase Return Protection
Post by: etech0 on November 17, 2016, 07:41:59 PM
What's the site for making a claim with Chase return protection?
AFAIK you need to do it over the phone. If you call the # on the back of your card they should be able to transfer you to the right department.
Title: Re: Chase Return Protection
Post by: shie123 on December 04, 2016, 01:51:20 PM
What's the site for making a claim with Chase return protection?
AFAIK you need to do it over the phone. If you call the # on the back of your card they should be able to transfer you to the right department.
For future refference  https://www.cardbenefitservices.com
Title: Re: Chase Return Protection
Post by: etech0 on December 04, 2016, 06:47:43 PM
For future refference  https://www.cardbenefitservices.com
Cool! Do they let you do the whole thing online?
Title: Re: Chase Return Protection
Post by: sedge on December 05, 2016, 12:12:11 AM
I filed a claim to return an appliance purchased from one of the big box stores. It just past the store's return time. I'll keep updating.
Title: Re: Chase Return Protection
Post by: shie123 on December 05, 2016, 08:17:36 AM
Cool! Do they let you do the whole thing online?
Yes, they then give you a label to send in the item.
Title: Re: Chase Return Protection
Post by: etech0 on December 05, 2016, 02:22:56 PM
Yes, they then give you a label to send in the item.
Nice! Who pays shipping? Still the customer?
Title: Re: Chase Return Protection
Post by: stooges44 on May 17, 2017, 04:44:33 PM
For future refference  https://www.cardbenefitservices.com

anyone know if this is still accurate?

I know the link itself is but is the service still accurate. I have a chase freedom visa and I'm looking to return something that's past the return window. I never knew chase offered return protection like amex until I found this thread.
Title: Re: Chase Return Protection
Post by: eliraps on August 14, 2017, 11:13:03 PM
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
Title: Re: Chase Return Protection
Post by: Mordyk on August 15, 2017, 12:57:09 AM
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
Why specify company name.  You can ask the question without ruining someones business...
Title: Re: Chase Return Protection
Post by: yitrap on August 15, 2017, 03:15:37 AM
Purchased a kapoteh from https://www.baldwinkapoteh.com.
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
Chase will make you fill out more paperwork and mail the item back...
Title: Re: Chase Return Protection
Post by: moe8555 on August 15, 2017, 03:33:56 AM
Chase will make you fill out more paperwork and mail the item back...

Does Chase claw back the funds from the store if you use the return protection?

If NOT -- this could be a reasonable way to "return" the item without damaging the business and making them ultimately lose a sale.
Title: Re: Chase Return Protection
Post by: yitrap on August 15, 2017, 03:36:49 AM
Does Chase claw back the funds from the store if you use the return protection?

If NOT -- this could be a reasonable way to "return" the item without damaging the business and making them ultimately lose a sale.
I don't believe so. There was someone a while back who claimed that Amex did it to him but if I recall correctly he never brought proof
Title: Re: Chase Return Protection
Post by: noturbizniss on August 15, 2017, 10:05:18 AM
Why specify company name.  You can ask the question without ruining someones business...
So people can be informed. This is not the place for the discussion, but you started it and I will finish. I'm disgusted when people say a Jewish owned company should not be called out for crap products or service.
Title: Re: Chase Return Protection
Post by: xoSushi on August 15, 2017, 06:58:44 PM
Not exactly Chase Return Protection but Extended Warranty program. My claim was approved but they're asking for my debit card number to get credit the amount of the warranty replacement back to my card.

The email I got said this:
Quote
Your claim has been approved. In order to issue a credit to your debit card we need more information from you within the next 48 hours. Please call our Customer Service Department at 1-800-874-7702 and reference the claim number XXXXXXXXX.

I called them and after attempting to give them 3 different debit card numbers, I was rejected each time. Customer rep said "the debit card does not allow 3rd party returns." Um what...I've never heard that before. I felt a little uncomfortable after the phone call because I just gave out 3 of my debit card numbers linked to my main checking accounts to a stranger on the phone.

Anyone had this happen to them?
Title: Re: Chase Return Protection
Post by: Aerial Dag on August 16, 2017, 10:12:42 AM
Purchased a kapoteh from https://www.baldwinkapoteh.com (https://www.baldwinkapoteh.com).
It is not made well, too much material on one side etc.
They do not take Amex so I used my INK.
To return I would have to pay (shipping +) $20 restocking fee.
Is it worth while to go through Chase return protection? Or is it just going to be a hassle and better off swallowing the $20 and returning to manufacturer?
According to their website they offer a "7 day return guarantee (minus shipping) if you are not completely satisfied". Nothing about a $20 restocking fee. If you are within the 7 day window I would argue the restocking fee as it's not mentioned on their website.
https://www.baldwinkapoteh.com/about.html
Title: Re: Chase Return Protection
Post by: nafnaf12 on August 16, 2017, 05:26:52 PM
bought a suit for $600
including alterations
the suit jacket is too big on the shoulder (not fixable) store is offering a partial refund of $320 because of alterations
will chase cover? 
Title: Re: Chase Return Protection
Post by: mmgfarb on August 16, 2017, 06:42:26 PM
bought a suit for $600
including alterations
the suit jacket is too big on the shoulder (not fixable) store is offering a partial refund of $320 because of alterations
will chase cover?
Technically you can get the shoulders recut but it's a huge job and there's no guarantee that it'll come out right.
Title: Re: Chase Return Protection
Post by: RelatedToMendy on October 17, 2018, 04:53:55 PM
I have the Sapphire Preferred and recently bought a hi riser bed (trundle bed), which I need to return, but the store won't take it back. The Return Protection People (3rd party) is telling me I need to send the entire thing to them, to get a refund. Shipping a bedframe is going to cost likely the same amount as the purchase price. Any suggestions on if there is a way around this clause? Admittedly, I didn't realize they would "REQUIRE" the item back. I was kinda hoping, like Amex, they would just tell me to do whatever I wanted with it. Anyone at Chase I can talk to? Anyone with similar experience with this card?

Title: Re: Chase Return Protection
Post by: noturbizniss on October 17, 2018, 07:43:17 PM
I have the Sapphire Preferred and recently bought a hi riser bed (trundle bed), which I need to return, but the store won't take it back. The Return Protection People (3rd party) is telling me I need to send the entire thing to them, to get a refund. Shipping a bedframe is going to cost likely the same amount as the purchase price. Any suggestions on if there is a way around this clause? Admittedly, I didn't realize they would "REQUIRE" the item back. I was kinda hoping, like Amex, they would just tell me to do whatever I wanted with it. Anyone at Chase I can talk to? Anyone with similar experience with this card?
They are notorious for having a horrible rp program.
Title: Re: Chase Return Protection
Post by: greatluck on December 12, 2018, 09:01:02 PM
I filed a claim to return an appliance purchased from one of the big box stores. It just past the store's return time. I'll keep updating.
@sedge , any update?
Title: Re: Chase Return Protection
Post by: sedge on December 13, 2018, 10:25:29 AM
Chase is worthless. As a matter of fact they just stopped communicating with me. I actually got the store to take the return after sometime. The store was Lowes. The item was a microwave. Built in