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DansDeals Forum => Up In The Air => Topic started by: Club2000 on January 26, 2015, 11:56:37 PM

Title: AA Audit
Post by: Club2000 on January 26, 2015, 11:56:37 PM
Anyone have experience with aa audit
Had a reservation with 3 ppl
Split and booked from 3 diff acc

And they blocked all 3 account
What's the best way to for it ?
Title: Re: AA Audit
Post by: AJK on January 26, 2015, 11:59:25 PM
You're basically DOA.
Title: Re: AA Audit
Post by: ilherman on January 27, 2015, 12:19:12 AM
Anyone have experience with aa audit
Had a reservation with 3 ppl
Split and booked from 3 diff acc

And they blocked all 3 account
What's the best way to for it ?
Were the miles bought/sold?
Title: Re: AA Audit
Post by: Chapshnell on January 27, 2015, 12:26:10 AM
if its bought/sold miles the lesson to all is either dont risk it or make sure the reward justifies the risk! AA isnt fooling around.. they have a crazy aggressive audit team
Title: Re: AA Audit
Post by: Freddie on January 27, 2015, 12:33:54 AM
You should hear what they did to that ukelele kid at LHR. Pretty rough.
Title: Re: AA Audit
Post by: Centro on January 27, 2015, 12:36:09 AM
You should hear what they did to that ukelele kid at LHR. Pretty rough.
Link?
Title: Re: AA Audit
Post by: SearchGuy on January 27, 2015, 12:37:00 AM
You should hear what they did to that ukelele kid at LHR. Pretty rough.
link?
Title: Re: AA Audit
Post by: Yordai Dooma on January 27, 2015, 12:38:41 AM
Anyone have experience with aa audit
Had a reservation with 3 ppl
Split and booked from 3 diff acc

And they blocked all 3 account
What's the best way to for it ?
Seems like you have your own experience -  http://forums.dansdeals.com/index.php?topic=30882.0

The rules haven't changed
Title: Re: AA Audit
Post by: Freddie on January 27, 2015, 01:09:09 AM
link?
Link?

Meshugener posted some docs a while back. It was an internal memo from AA corp sec detailing the sting operation they ran on a particular guy they wanted to bust. The funny part was when they made this aspiring country western kid play the ukelele. I bet Dr. Moose could find it in 30 seconds and post a hyperlinked text.
Title: Re: AA Audit
Post by: ilherman on January 27, 2015, 01:11:39 AM
Meshugener posted some docs a while back. It was an internal memo from AA corp sec detailing the sting operation they ran on a particular guy they wanted to bust. The funny part was when they made this aspiring country western kid play the ukelele. I bet Dr. Moose could find it in 30 seconds and post a hyperlinked text.
LOL
Title: Re: AA Audit
Post by: Dr Moose on January 27, 2015, 05:58:38 AM
I bet Dr. Moose could find it in 30 seconds and post a hyperlinked text.
it took me a little longer than 30 seconds  ;D


Something more for tonight:

Preparations (http://s3.documentcloud.org/documents/353996/chic-dickey-letter.pdf)

Results Report (https://s3.amazonaws.com/s3.documentcloud.org/documents/353873/aa-security-event-report.pdf)

I hope I kept you guys busy for a while.
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 10:44:01 AM
Friend got an email from corporate security, login is active miles are there, does this mean anything?
Title: Re: AA Audit
Post by: chucksterace on January 27, 2015, 10:49:57 AM
Friend got an email from corporate security, login is active miles are there, does this mean anything?

And what does the email say?
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 10:54:20 AM
And what does the email say?
Something along the lines, that if you do not contact us within x amount of days with details of the broker blablabla your account will be closed
Title: Re: AA Audit
Post by: AJK on January 27, 2015, 11:01:10 AM
You think they're joking? Dude, get with the program. That's not an idle threat.
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 11:15:07 AM
You think they're joking? Dude, get with the program. That's not an idle threat.
Is the login usually revoked?
Title: Re: AA Audit
Post by: chucksterace on January 27, 2015, 11:22:32 AM
Is the login usually revoked?

Um they usually shut you down and you lose all your miles.
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 11:30:12 AM
Um they usually shut you down and you lose all your miles.
So given the miles are still there does this mean it was indeed a idle threat?
Title: Re: AA Audit
Post by: TimT on January 27, 2015, 11:40:11 AM
So given the miles are still there does this mean it was indeed a idle threat?
How long past the amount of days given is it ?
Title: Re: AA Audit
Post by: chucksterace on January 27, 2015, 11:40:19 AM
So given the miles are still there does this mean it was indeed a idle threat?

NO.. If you don't get back to them they will 99% likely shut you down.
Title: Re: AA Audit
Post by: Yaalili on January 27, 2015, 12:13:44 PM
So given the miles are still there does this mean it was indeed a idle threat?

No, I had a ticket booked from a friends account, they didn't shut his account down right after he got his letter, they shut it down 24 hours before my flight was to depart. Had to book another last minute mileage flight.
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 12:27:28 PM
NO.. If you don't get back to them they will 99% likely shut you down.
No, I had a ticket booked from a friends account, they didn't shut his account down right after he got his letter, they shut it down 24 hours before my flight was to depart. Had to book another last minute mileage flight.
How long past the amount of days given is it ?
Email was sent after flight landed and that was a few months ago
Title: Re: AA Audit
Post by: ilherman on January 27, 2015, 12:31:23 PM
So no miles in the account?
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 12:32:07 PM
So no miles in the account?
There are miles
Title: Re: AA Audit
Post by: sruly101 on January 27, 2015, 12:42:15 PM
No, I had a ticket booked from a friends account, they didn't shut his account down right after he got his letter, they shut it down 24 hours before my flight was to depart. Had to book another last minute mileage flight.
Did he get a letter or an email?
Title: Re: AA Audit
Post by: Palm5 on January 27, 2015, 12:50:03 PM
I'm relieved that it wasn't a yid
Title: Re: AA Audit
Post by: Buruch on January 27, 2015, 01:45:09 PM
No, I had a ticket booked from a friends account, they didn't shut his account down right after he got his letter, they shut it down 24 hours before my flight was to depart. Had to book another last minute mileage flight.

Can you go after AA for this? Unless they could prove you bought it. I'm sure you could demonstrate that you're friends, and it could have been a gift...?
Title: Re: AA Audit
Post by: Yaalili on January 27, 2015, 02:28:58 PM
Did he get a letter or an email?

Email.

Can you go after AA for this? Unless they could prove you bought it. I'm sure you could demonstrate that you're friends, and it could have been a gift...?

They said it was because he sold miles 2 years before that, and not for this particular ticket.
Title: Re: AA Audit
Post by: Buruch on January 27, 2015, 02:31:03 PM
Ah, but maybe it would b a good idea for the community to bait aa and sue them multiple times to get them to be less aggressive?
Title: Re: AA Audit
Post by: username on January 27, 2015, 02:36:19 PM
Ah, but maybe it would b a good idea for the community to bait aa and sue them multiple times to get them to be less aggressive?
Looking for volunteers that want to be stranded in LHR 8) 8)
Title: Re: AA Audit
Post by: Buruch on January 27, 2015, 02:41:13 PM
:) book a backup that can be cancelled. Or domestic with a sw backup is doable. Or one way from home with refundable hotel reservation
Title: Re: AA Audit
Post by: kangarruu on January 27, 2015, 02:43:00 PM
Ah, but maybe it would b a good idea for the community to bait aa and sue them multiple times to get them to be less aggressive?

What's the basis for the suit? They're allowed to investigate and they can close accounts for any reason, including suspected abuse.
Title: Re: AA Audit
Post by: Buruch on January 27, 2015, 02:47:24 PM
I doubt it's that simple even though they may claim that in t&c. Another option is getting media coverage.
Title: Re: AA Audit
Post by: Dr Moose on January 27, 2015, 02:47:26 PM
Friend got an email from corporate security, login is active miles are there, does this mean anything?
when you get the dreaded email, you'll be able to access your account & the miles will still be there (you'll even be able to book an award flight, but it won't ticket) . after you get the 2nd email, you won't be able to login.
~my personal experience
Title: Re: AA Audit
Post by: Alexsei on January 27, 2015, 03:14:20 PM
when you get the dreaded email, you'll be able to access your account & the miles will still be there (you'll even be able to book an award flight, but it won't ticket) . after you get the 2nd email, you won't be able to login.
~my personal experience
How long between 1st & 2nd email?
P.s. how long between this thread was created till its deleted?
Title: Re: AA Audit
Post by: noturbizniss on January 27, 2015, 03:25:14 PM
When you guys lost your miles and account did you ever have any luck making a new account and getting new miles?
Title: Re: AA Audit
Post by: upside down on January 27, 2015, 07:47:54 PM
Does the AA audit team make a issue if a account books it first ticket for a name different then the name on AA account, or they only catch on and make issues after multiple different ticket under different names?
Title: Re: AA Audit
Post by: Dr Moose on January 27, 2015, 08:36:49 PM
How long between 1st & 2nd email?
P.s. how long between this thread was created till its deleted?
IIRC about a month
Title: Re: AA Audit
Post by: Chapshnell on January 27, 2015, 10:00:30 PM
Does the AA audit team make a issue if a account books it first ticket for a name different then the name on AA account, or they only catch on and make issues after multiple different ticket under different names?

there is no exact science how they catch you.. I am sure IP address, heavy use on (expensive) Cathay routes for example would be flagged...
Title: Re: AA Audit
Post by: SearchGuy on January 27, 2015, 11:20:20 PM
Their team is basically small compare to the amount of awards booked with them, but it's not worth trying them, I'm curious why this thread wasn't merged yet with the previous one
Title: Re: AA Audit
Post by: TAVI on January 27, 2015, 11:44:57 PM
i'm really confused by all these threads. and not just AA, but any other frequent flyer program. how would they be able to distinguish between someone who sells miles, vs a legitimate use of one booking flights for friends or family?

i mean i recently invited friends from Israel to join us for a trip to Asia and got them tickets using my AA miles. or i often book tickets for my in laws to visit us in ny. as far as i know this is perfectly allowed. but again, how can this be distinguished from an unlawful activity i don't understand.
Title: Re: AA Audit
Post by: chff on January 27, 2015, 11:47:12 PM
i'm really confused by all these threads. and not just AA, but any other frequent flyer program. how would they be able to distinguish between someone who sells miles, vs a legitimate use of one booking flights for friends or family?

i mean i recently invited friends from Israel to join us for a trip to Asia and got them tickets using my AA miles. or i often book tickets for my in laws to visit us in ny. as far as i know this is perfectly allowed. but again, how can this be distinguished from an unlawful activity i don't understand.
A bit of brains - IP addresses, CC match, volume of ticket for other names, how its was booked etc
Title: Re: AA Audit
Post by: TAVI on January 27, 2015, 11:56:00 PM
A bit of brains - IP addresses, CC match, volume of ticket for other names, how its was booked etc

i book tickets from different IP addresses, whether its my work, or home, or my parents house, or when im traveling, which is quite a bit.
now, granted, i believe i always use my CC as i purchase the tickets, but sometime my wife will book tickets for her parents and will use her CC, and her last name is different than mine.
and thinking about it, i probably booked only few tickets for myself, mostly its my family, so volume means nothing. most business travelers i know utilize miles to book tickets for family members.
Title: Re: AA Audit
Post by: ilherman on January 28, 2015, 12:05:21 AM
i book tickets from different IP addresses, whether its my work, or home, or my parents house, or when im traveling, which is quite a bit.
now, granted, i believe i always use my CC as i purchase the tickets, but sometime my wife will book tickets for her parents and will use her CC, and her last name is different than mine.
and thinking about it, i probably booked only few tickets for myself, mostly its my family, so volume means nothing. most business travelers i know utilize miles to book tickets for family members.
Leave it up to them. I found with AA 97% of the shut downs were indeed accounts that which violated the T&C.
Title: Re: AA Audit
Post by: JoeCha on January 28, 2015, 01:38:29 AM
I'd say they're not wrong in 99.99% of the shutdowns.
Title: Re: AA Audit
Post by: Alexsei on January 28, 2015, 09:46:30 AM
IIRC about a month
So 4 months means safe?
Title: Re: AA Audit
Post by: chucksterace on February 10, 2015, 10:11:14 PM
Someone I know got this one earlier today.

""Dear Mr. XXXXX,
 
My name is XXXXX and I am a manager with American Airlines.
 
One of my responsibilities is investigating potential violations of AA.Com Site Usage and General AAdvantage® Program Conditions provisions.
 
It has been brought to our attention that you have requested and received upgrades on your BA mileage (award) tickets.
 
American Airlines does not allow upgrades on these type of tickets.
 
If you desire travel in a higher cabin, you will be required to use the appropriate mileage for that cabin. 
 
AADVANTAGE UPGRADES ARE NOT VALID FOR USE IN CONJUNCTION WITH ANY AADVANTAGE AWARD. THIS INCLUDES AGENCY OR INDUSTRY FREE AND DISCOUNTED TICKETS.

As you have noticed you have been restricted from on-line check-in and at this time you are required to see an agent for check-in using award tickets.""


Seems like it might start to be risky to use upgrades on Avios tickets.. Dan, no more private first class ORD-CLE for DO trips.
Title: Re: AA Audit
Post by: Ergel on February 10, 2015, 10:20:17 PM
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?
Title: Re: AA Audit
Post by: chucksterace on February 10, 2015, 10:24:24 PM
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?

Seems so.

You know the motto "If WE did something wrong, it's YOUR fault".
Title: Re: AA Audit
Post by: TimT on February 10, 2015, 10:33:32 PM
Seems so.

You know the motto "If WE did something wrong, it's YOUR fault".
Sounds just like my boss.
Title: Re: AA Audit
Post by: Freddie on February 10, 2015, 10:37:51 PM
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?

Their system seemed pretty well configured any time I ever tried to apply and upgrade to an award ticket. Unless there is some backdoor way of playing with the fare bucket code, in which case I wouldn't exactly say that it's their system's fault for not picking up on it.
Title: Re: AA Audit
Post by: Toasted on April 01, 2015, 09:59:44 AM
What's the safest way to book AA award tickets for other people? I guess I'm asking what are the dont's? Besides for making sure you pay with the account holders CC.

AA is anxiously awaiting for a good answer here so they know what to add to their flag list.
Title: Re: AA Audit
Post by: coralsnake on April 01, 2015, 10:02:00 AM
AA is anxiously awaiting for a good answer here so they know what to add to their flag list.
lol +1
Title: Re: AA Audit
Post by: Dan on April 01, 2015, 10:09:56 AM
AA is anxiously awaiting for a good answer here so they know what to add to their flag list.
Sadly, not a joke.
Title: Re: AA Audit
Post by: elya on July 17, 2015, 02:12:54 AM
Any ideas on how to go about fighting An aa audit? Please pm.
Title: Re: AA Audit
Post by: Drago on July 19, 2015, 03:17:14 AM
Any ideas on how to go about fighting An aa audit? Please pm.
Hari Kari
Title: Re: AA Audit
Post by: jfkeze on July 19, 2015, 12:35:41 PM
Any ideas on how to go about fighting An aa audit? Please pm.

AA doesn't play games, if you violated the T&C of the program, expect frozen account, lost miles and any outstanding bookings to be cancelled, perhaps even at the gate forcing passengers to buy upfront tickets.
AA has a VERY strong Audit team and doesn't play ball...

If on the other hand you believe that you have not violated T&C , etc, give AA all the info they request and usually things work out, also even if you did violate T&C confessing and repenting can sometimes limit the impact (e.g. they might confiscate only partially your miles in the account)

Read up on FT about the Audit process, but the TL/DR answer is "You are screwed!"  :)
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 02:22:36 PM
I got this email below.

any one can help? Please!

I tried replying to them with all info, but my account is still locked.

this mean i cant fly any more with AA.com?


---
Mr. ******,

My name is *****, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # ******.

We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by 3pm, CST, Wednesday,  2016, with complete and accurate information regarding the activities listed below:

********** – one ***,000 mileage award – * passenger

Required Information:

·         Passenger name

·         Origin and destination cities on the travel itinerary

·         Purchaser name (individual, company and/or website), including:

·   Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles

·         Purchaser contact information, such as:

·   Mailing address

·   Email address

·   Telephone number

·   Website profile name

·         Your statement fully disclosing the details surrounding the sale/barter transaction referenced above

·         Copy of all communication between yourself and the purchaser

·         Documentation that you received payment

To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by November 9, 2016, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.

Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.
Title: Re: AA Audit
Post by: mmgfarb on December 05, 2016, 02:37:06 PM
What did you actually do?
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 02:38:42 PM
what they saying...  :(
i sold to a broker.
Title: Re: AA Audit
Post by: mmgfarb on December 05, 2016, 02:40:51 PM
what they saying...  :(
i sold to a broker.
Then you're most likely screwed, it seems like you needed to send in everything by November 9th anyway.
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 02:44:15 PM
I did send in everything. but account is still locked. :-X

#I_Got_Screwed

You think its the Brokers fault? he did something wrong that raised Q? if so PM for his name, you shouldn't fall in with him.
Title: Re: AA Audit
Post by: Freddie on December 05, 2016, 03:21:43 PM
AA is extremely vigilant about this stuff.
If you even book for a friend, they may start watching you.
By the time they contact you, they're already 100% confident you are guilty.
Title: Re: AA Audit
Post by: Yaalili on December 05, 2016, 03:44:05 PM
Been a while since we saw these bh. Once they do lock your account for legitimate reason, you're out of luck.
Title: Re: AA Audit
Post by: ilherman on December 05, 2016, 03:57:34 PM
I did send in everything. but account is still locked. :-X

#I_Got_Screwed

You think its the Brokers fault? he did something wrong that raised Q? if so PM for his name, you shouldn't fall in with him.
Sorry for your situation but by giving AA the brokers info you only made sure that someone else is screwed as well. I did not know that people still fall for it and actually send them in all info.

In any case you should've asked them in a formal way to commit reopening the account if you provide broker info. Now you screwed the broker AND yourself.
Title: Re: AA Audit
Post by: David Smith on December 05, 2016, 04:00:32 PM
I did send in everything


No offense, but why in the world do you think that's muttar?
Title: Re: AA Audit
Post by: lubaby on December 05, 2016, 04:04:10 PM
You think its the Brokers fault? he did something wrong that raised Q? if so PM for his name, you shouldn't fall in with him.
Regardless of what happened from the time you sold your login until now, by selling miles (which you know is against the T&C's) you run the risk of this happening. Blame yourself (if you need to point fingers) and take responsibility for  your actions.

The broker probably did nothing different this time then all the other (possibly hundreds or even thousands of) accounts he's bought and sold. This may very well be his only Parnasah and he (hopefully) knows exactly what to do or not do. That's almost certainly not the case with whomever said broker sold the account to (or the passenger, if he booked the tickets himself).

It's possible the passenger (or person the broker sold the account to) said the wrong thing to the wrong person, or the AA automated auditing system flagged this transaction.
But that all doesn't matter anymore as it happened already.
Title: Re: AA Audit
Post by: cubicles on December 05, 2016, 04:55:34 PM
I got this email below.

any one can help? Please!

I tried replying to them with all info, but my account is still locked.

this mean i cant fly any more with AA.com?


---
Mr. ******,

My name is *****, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # ******.

We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by 3pm, CST, Wednesday,  2016, with complete and accurate information regarding the activities listed below:

********** – one ***,000 mileage award – * passenger

Required Information:

·         Passenger name

·         Origin and destination cities on the travel itinerary

·         Purchaser name (individual, company and/or website), including:

·   Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles

·         Purchaser contact information, such as:

·   Mailing address

·   Email address

·   Telephone number

·   Website profile name

·         Your statement fully disclosing the details surrounding the sale/barter transaction referenced above

·         Copy of all communication between yourself and the purchaser

·         Documentation that you received payment

To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by November 9, 2016, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.

Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.
welcome to the club!
no chance of getting your account open.
Title: Re: AA Audit
Post by: Moshe123 on December 05, 2016, 05:12:04 PM
Yeah, you're screwed. Welcome to the club.
Title: Re: AA Audit
Post by: cubicles on December 05, 2016, 05:27:05 PM
is it true that nov/dec cooperate security is more active ?
Title: Re: AA Audit
Post by: avrumy on December 05, 2016, 06:05:36 PM
you can open a new account with a different DOB and address. I assume you dont have any more points in the account anymore as you sold them.
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 07:06:45 PM
Sorry for your situation but by giving AA the brokers info you only made sure that someone else is screwed as well. I did not know that people still fall for it and actually send them in all info.

In any case you should've asked them in a formal way to commit reopening the account if you provide broker info. Now you screwed the broker AND yourself.

All of you calm down! I did not send them the brokers name!
I wrote that this guy is my friend and i was the one who booked it for him.

what i meant to say that i sent in all the info 'mine and the passengers info'.
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 07:08:36 PM
Been a while since we saw these bh. Once they do lock your account for legitimate reason, you're out of luck.

I still hope that after i have all info from the passenger. they'll reopen my account.
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 07:10:45 PM
you can open a new account with a different DOB and address. I assume you dont have any more points in the account anymore as you sold them.

I still have a 6 digits amount of points in (my...) account.
Title: Re: AA Audit
Post by: Jimgotkp on December 05, 2016, 09:26:48 PM
People will never learn no matter how many times it's mentioned.
Title: Re: AA Audit
Post by: LoLo on December 05, 2016, 09:30:54 PM
What does AA do with brokers info?
Title: AA Audit
Post by: JunkYardUnz on December 05, 2016, 09:39:31 PM
I still have a 6 digits amount of points in (my...) account.
If it makes you feel any better I lost 250,000 AA miles last year due to an audit. The funny part was the straw that broke the camels back was a ticket I booked for a real friend of mine as a favor.
Title: Re: AA Audit
Post by: Knak Yankel on December 05, 2016, 09:53:49 PM
you tried to get it back reopen? what was their response?
Title: AA Audit
Post by: JunkYardUnz on December 05, 2016, 10:05:05 PM
I took a different approach based on some advice I received on the forum. I pleaded guilty, hoping for a lighter sentence and considering the crime took place over a year earlier. But I told them I did not have most of the info they requested, which was true.
Title: Re: AA Audit
Post by: rileywiles23 on December 06, 2016, 01:06:55 AM
Don't understand why someone would sell AA points without liquidating the entire account. Your basically forfeiting the remainder if you leave it there for some time.
Title: Re: AA Audit
Post by: Knak Yankel on December 06, 2016, 08:05:37 AM
Don't understand why someone would sell AA points without liquidating the entire account. Your basically forfeiting the remainder if you leave it there for some time.

Agree!

Mistakes happen... when you don't know that they have a very tough audit team.
Title: Re: AA Audit
Post by: cubicles on December 06, 2016, 01:54:39 PM
I took a different approach based on some advice I received on the forum. I pleaded guilty, hoping for a lighter sentence and considering the crime took place over a year earlier. But I told them I did not have most of the info they requested, which was true.
did you get anything back?
Title: Re: AA Audit
Post by: aryeh1 on December 06, 2016, 02:14:32 PM
AA has issues booking for friends? Employees?
Title: Re: AA Audit
Post by: Drago on December 07, 2016, 02:30:26 AM
Agree!

Mistakes happen... when you don't know that they have a very tough audit team.
Broker should have warned you of the risk IMO

AA has issues booking for friends? Employees?
It may raise flags and cause issues which would make it difficult to get out of
Title: Re: AA Audit
Post by: Knak Yankel on December 07, 2016, 03:00:13 PM
i got this today :(.

Mr. ******,

Your response is appreciated. However, our investigation revealed that the reservation contained information related to a known mileage broker, so the details of our investigation conflict with the information that you have provided.

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, we must now terminate AAdvantage account # ****. All membership benefits associated with this account, including all remaining miles and issued award tickets  are forfeited, effective December 7, 2016. You are no longer eligible to participate in the AAdvantage program.

Regards,


Can i still do anything??? or only this:
you can open a new account with a different DOB and address. I assume you dont have any more points in the account anymore as you sold them.

Title: Re: AA Audit
Post by: lubaby on December 07, 2016, 03:49:50 PM
i got this today :(.

Mr. ******,

Your response is appreciated. However, our investigation revealed that the reservation contained information related to a known mileage broker, so the details of our investigation conflict with the information that you have provided.

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, we must now terminate AAdvantage account # ****. All membership benefits associated with this account, including all remaining miles and issued award tickets  are forfeited, effective December 7, 2016. You are no longer eligible to participate in the AAdvantage program.

Regards,


Can i still do anything??? or only this:
Seems like someone by mistake used the wrong email address or phone number (brokers / flagged), or didn't mask their IP (that may have already been flagged).

Your account is a goner, I'm sorry for your loss.
Title: Re: AA Audit
Post by: aryeh1 on December 07, 2016, 11:24:22 PM
Broker should have warned you of the risk IMO
It may raise flags and cause issues which would make it difficult to get out of
What's the issue booking for a friend/employee?
Title: Re: AA Audit
Post by: Drago on December 08, 2016, 02:11:20 AM
What's the issue booking for a friend/employee?
Even if officially no issues (assuming you're not being compensated), it may raise a flag, and you'll need to prove to them that it was all kosher, and that could be a pita.
Title: Re: AA Audit
Post by: cubicles on December 08, 2016, 02:11:16 PM
i got this today :(.

Mr. ******,

Your response is appreciated. However, our investigation revealed that the reservation contained information related to a known mileage broker, so the details of our investigation conflict with the information that you have provided.

Because it is clear from our investigation that you have been engaged in one or more violations of the General AAdvantage Program Conditions, we must now terminate AAdvantage account # ****. All membership benefits associated with this account, including all remaining miles and issued award tickets  are forfeited, effective December 7, 2016. You are no longer eligible to participate in the AAdvantage program.

Regards,


Can i still do anything??? or only this:

yes you can open a new account.
Title: Re: AA Audit
Post by: bochur on December 08, 2016, 08:41:14 PM
Your new account will also get flagged. You are done for life with AA and possibly even with booking any AA award tickets from a diff account in your name as those have risk of getting canceled as well
Title: Re: AA Audit
Post by: lubaby on December 08, 2016, 08:51:06 PM
Your new account will also get flagged. You are done for life with AA and possibly even with booking any AA award tickets from a diff account in your name as those have risk of getting canceled as well
As long as you never log into it from the same IP address, they have no way of knowing it's you.

There are 7.5 billion people in the world, you think people don't have the same name?
Title: Re: AA Audit
Post by: Yaalili on December 08, 2016, 09:13:59 PM
Your new account will also get flagged. You are done for life with AA and possibly even with booking any AA award tickets from a diff account in your name as those have risk of getting canceled as well

-1, many people successfully retain new account.
Title: Re: AA Audit
Post by: Knak Yankel on December 08, 2016, 10:17:41 PM
Thanks everyone.

I opened a new account, lets see if AA will come up on it...
Title: Re: AA Audit
Post by: mmgfarb on December 08, 2016, 10:33:56 PM
Thanks everyone.

I opened a new account, lets see if AA will come up on it...
New physical and IP address?
Title: Re: AA Audit
Post by: Alexsei on December 08, 2016, 10:38:25 PM
New physical and IP address?
Where can we get "physical" IP addresses?
Title: Re: AA Audit
Post by: mmgfarb on December 08, 2016, 10:39:31 PM
Where can we get "physical" IP addresses?
They were two different questions.
Title: Re: AA Audit
Post by: Knak Yankel on December 08, 2016, 10:55:26 PM
I did it from my laptop.
Title: Re: AA Audit
Post by: LoLo on December 08, 2016, 11:04:52 PM
I did it from my laptop.
Same internet connection?
Title: Re: AA Audit
Post by: ilherman on December 08, 2016, 11:29:18 PM
I did it from my laptop.
Forget about that account. Shot down your internet overnight, check back in the morning if you have a new IP, if you have a new IP open a new account.
Title: Re: AA Audit
Post by: cubicles on December 08, 2016, 11:29:55 PM
Your new account will also get flagged. You are done for life with AA and possibly even with booking any AA award tickets from a diff account in your name as those have risk of getting canceled as well
-1
Title: Re: AA Audit
Post by: cubicles on December 08, 2016, 11:33:34 PM
i had 2 accounts with same name only 1 was flagged a few years ago yes the second account was active at that time and is still active now ( with a  few bookings for others...)
Title: Re: AA Audit
Post by: Knak Yankel on December 08, 2016, 11:43:29 PM
i had 2 accounts with same name only 1 was flagged a few years ago yes the second account was active at that time and is still active now ( with a  few bookings for others...)
You must have good luck... Better watch out!

Forget about that account. Shot down your internet overnight, check back in the morning if you have a new IP, if you have a new IP open a new account.
I'll try this. Thanks.
Title: Re: AA Audit
Post by: bochur on December 09, 2016, 12:03:12 AM
-1, many people successfully retain new account.
You just said it
Many do, and some dontt
Title: Re: AA Audit
Post by: Alexsei on December 09, 2016, 10:40:44 AM
They were two different questions.
Right sorry
Title: Re: AA Audit
Post by: chinagel on April 27, 2018, 08:39:37 AM
anyone have luck getting account reopened? this was the email
My name is xxxx, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # xxxxxx
 

We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by   xxxxxx with complete and accurate information regarding the activities listed below:

 

All awards issued from account #xxxxxx in 2017 and 2018

 

 

Required Information:

·        Passenger name

·        Origin and destination cities on the travel itinerary

·        Caller name and phone number, for all calls made regarding this award

·        Names and email addresses for all individuals involved in the process of booking and ticketing the award

·        Purchaser name (individual, company and/or website), including:

·   Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles

·        Purchaser contact information, such as:

·   Mailing address

·   Email address

·   Telephone number

·   Website profile name

·        Your statement fully disclosing the details surrounding the sale/barter transaction referenced above

·        Copy of all communication between yourself and the purchaser

·        Documentation that you received payment

 

 

To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by April 30, 2018, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.

 

Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.

 

Regards,
Title: Re: AA Audit
Post by: hvaces42 on April 27, 2018, 09:00:58 AM
anyone have luck getting account reopened? this was the email
My name is xxxx, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # xxxxxx
 

We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by   xxxxxx with complete and accurate information regarding the activities listed below:

 

All awards issued from account #xxxxxx in 2017 and 2018

 

 

Required Information:

·        Passenger name

·        Origin and destination cities on the travel itinerary

·        Caller name and phone number, for all calls made regarding this award

·        Names and email addresses for all individuals involved in the process of booking and ticketing the award

·        Purchaser name (individual, company and/or website), including:

·   Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles

·        Purchaser contact information, such as:

·   Mailing address

·   Email address

·   Telephone number

·   Website profile name

·        Your statement fully disclosing the details surrounding the sale/barter transaction referenced above

·        Copy of all communication between yourself and the purchaser

·        Documentation that you received payment

 

 

To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by April 30, 2018, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.

 

Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.

 

Regards,
And...

Did you provide them with tbe info? Were all tickets legit? Gonna guess no way.
Title: Re: AA Audit
Post by: Yehuda25 on April 27, 2018, 10:48:07 AM
If you care about your account, don't sell. They are at the top of their game.
Title: Re: AA Audit
Post by: chinagel on April 29, 2018, 11:45:33 PM
If you care about your account, don't sell. They are at the top of their game.
ive noticed they usually catch it when you make a change in itinerary. if you book it urself they dont usually catch it.
Title: Re: AA Audit
Post by: Yehuda25 on April 29, 2018, 11:51:47 PM
ive noticed they usually catch it when you make a change in itinerary. if you book it urself they dont usually catch it.
lotta different variables besides that, what airline (partners) route, class of service, award level...
Title: Re: AA Audit
Post by: high end hobo on May 08, 2018, 07:49:28 AM
Nothing you're screwed.


Also AA reads this thread and you just admitted online that you did sell. So yeah
Title: Re: AA Audit
Post by: shaulyaakov on May 09, 2018, 04:25:51 PM
Nothing you're screwed.


Also AA reads this thread and you just admitted online that you did sell. So yeah

OP didn't admit anything - just acknowledged getting email. Also, I doubt AA could trace a DDF username back to an AA account.
Title: Re: AA Audit
Post by: Chosidtravel on May 09, 2018, 04:29:59 PM
OP didn't admit anything - just acknowledged getting email. Also, I doubt AA could trace a DDF username back to an AA account.
High end hobo
His actually on the threads for aa.
They can easily cross emails and questions and ip
Title: Re: AA Audit
Post by: Yehuda25 on May 09, 2018, 06:54:56 PM
High end hobo
His actually on the threads for aa.
They can easily cross emails and questions and ip
huh? What are you talking about? Dan would have that info, not AA.
Title: Re: AA Audit
Post by: Yehuda25 on May 09, 2018, 06:55:12 PM
OP didn't admit anything - just acknowledged getting email. Also, I doubt AA could trace a DDF username back to an AA account.
+1
Title: Re: AA Audit
Post by: davidrotts63 on May 09, 2018, 07:05:08 PM
huh? What are you talking about? Dan would have that info, not AA.
Dan is an insider. C'mon.
Title: Re: AA Audit
Post by: helpyouamdme on May 10, 2018, 03:03:17 PM
i want to book for my in law what do i have to watch not to be audited?
Title: Re: AA Audit
Post by: shaulyaakov on May 10, 2018, 03:21:38 PM
i want to book for my in law what do i have to watch not to be audited?

For starters, don't sell miles or give access to a broker. As long as you're not booking for strangers left and right, you've done nothing wrong and probably won't trigger anything.