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DansDeals Forum => Credit Cards => Topic started by: Aj3042 on March 04, 2015, 10:36:37 AM

Title: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:36:37 AM
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still no update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 10:37:26 AM
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still I update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.
i hope you get it resolved, but it does belong in the RC thread
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:38:37 AM
i hope you get it resolved, but it does belong in the RC thread
No it doesn't. As I said this is a question of who to reach in AMEX when you have a problem beyond was CS can do. It's got nothing to do specifically with RC.
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 10:39:40 AM
No it doesn't. As I said this is a question of who to reach in AMEX when you have a problem beyond was CS can do. It's got nothing to do specifically with RC.
remind me, what card did you load?
if someone is talking about loading the RC with his CSP, does that belong on the CSP thread?
Title: Re: Reaching Amex higher ups
Post by: Malachi on March 04, 2015, 10:42:26 AM
I have a big issue with an AMEX RC that got shut down with about 2k still in it. CS keeps telling me they have no information other that "the account is under review". It's been about 2 weeks and still no update. Supervisors as well have no information to give me. Of course, the money was loaded with a CC (AMEX CC actually) and so I need it to pay the bill. Does anyone know of an executive line to reach somebody higher up in the company that can help solve this? Also, what does the oilam think about my dispute options given that I loaded with an AMEX CC in Target?
And no, before people jump on me, I don't think this belongs in the regular RC load thread. Its a question on how to reach the right guy in Amex.
Woah, I never heard of a RC being shut down  any suspicions why?
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 10:43:41 AM
Woah, I never heard of a RC being shut down  any suspicions why?
this is not an "i told you so", but its for this reason why i always liquidate most of my funds right after loading. i just leave some behind for potential target spending
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:45:03 AM
remind me, what card did you load?
if someone is talking about loading the RC with his CSP, does that belong on the CSP thread?
Ok here we go with the "it doesn't belong here" debate. I'm not talking about loading the RC. In fact  ignore the words RC and u stead insert (XYZ). It's a general question concerning AMEX higher ups. Now let's focus on that instead of arguing where the thread belongs. It's at worst debatable.
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 10:45:55 AM
Ok here we go with the "it doesn't belong here" debate. I'm not talking about loading the RC. In fact  ignore the words RC and u stead insert (XYZ). It's a general question concerning AMEX higher ups. Now let's focus on that instead of arguing where the thread belongs. It's at worst debatable.
well why didnt you tell me you were loading your XYZ!
can you call general amex CS and have them direct you?
hatzlacha
Title: Re: Reaching Amex higher ups
Post by: D93 on March 04, 2015, 10:46:21 AM
Woah, I never heard of a RC being shut down  any suspicions why?
There has been pretty of Serve and RedCard shut downs.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:46:48 AM
Woah, I never heard of a RC being shut down  any suspicions why?
Not 100% sure. I had 2 of them and a merchant mistakenly refunded more than he charged to one of them. That was shut down right away. I transferred in the past from that one to my other one and a few days later they shut that one too.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:47:24 AM
this is not an "i told you so", but its for this reason why i always liquidate most of my funds right after loading. i just leave some behind for potential target spending
Yes I see now that's a good idea.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:47:47 AM
There has been pretty of Serve and RedCard shut downs.
And what happens with the funds in the account?
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:48:28 AM
well why didnt you tell me you were loading your XYZ!
can you call general amex CS and have them direct you?
hatzlacha
Yes tried that too nothing helps which is why I wonder about exec office maybe that'll do it.
Title: Re: Reaching Amex higher ups
Post by: D93 on March 04, 2015, 10:49:03 AM
And what happens with the funds in the account?
I can't answer that. Sorry. All the shutdowns that I'm aware of, their accounts were empty.
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 10:49:13 AM
Yes tried that too nothing helps which is why I wonder about exec office maybe that'll do it.
i used exec office for something recently
finally got called back from those i was trying to reach. they didnt sound happy. i didnt care
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:49:51 AM
i used exec office for something recently
finally got called back from those i was trying to reach. they didnt sound happy. i didnt care
What's best way to reach them?
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:50:19 AM
I can't answer that. Sorry. All the shutdowns that I'm aware of, their accounts were empty.
What do you say to the dispute question?
Title: Re: Reaching Amex higher ups
Post by: ckmk47 on March 04, 2015, 10:52:35 AM
 Aj3042, your goal is to reopen your RC, or at minimum get your funds back. Correct?
So a thread to 'reach a higher up at Amex' is your proposed solution.  But maybe someone in the RC thread has a different solution to your problem.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 10:54:51 AM
Aj3042, your goal is to reopen your RC, or at minimum get your funds back. Correct?
So a thread to 'reach a higher up at Amex' is your proposed solution.  But maybe someone in the RC thread has a different solution to your problem.
My goal is first to get money back, then reopen. But this has nothing to do with RC thread on which I've never seen mention of a shutdown, only loading issues.
Title: Re: Reaching Amex higher ups
Post by: hvaces42 on March 04, 2015, 11:24:00 AM
There has been pretty of Serve and RedCard shut downs.
This is the first instance of shutdown of RC that ive heard. I just dont understand the carelessness of miscalculating loads, refunds etc. Its simple math. How do you mess that up?
Title: Re: Reaching Amex higher ups
Post by: D93 on March 04, 2015, 11:29:45 AM
This is the first instance of shutdown of RC that ive heard. I just dont understand the carelessness of miscalculating loads, refunds etc. Its simple math. How do you mess that up?
What makes you think that the shutdowns are because of "miscalculating loads, refunds etc."?
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 11:37:08 AM
This is the first instance of shutdown of RC that ive heard. I just dont understand the carelessness of miscalculating loads, refunds etc. Its simple math. How do you mess that up?
It actually wasn't me. The merchant was supposed to refund something to me on a different card and instead did it on this.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 01:42:59 PM
I just want to point out that everybody got caught up in random details but nobody actually answered the questioned of how to best reach an Amex higher up (no it's not a bump just an observation that everybody missed the point).
Title: Re: Reaching Amex higher ups
Post by: dealfinder85 on March 04, 2015, 01:43:53 PM
I just want to point out that everybody got caught up in random details but nobody actually answered the questioned of how to best reach an Amex higher up (no it's not a bump just an observation that everybody missed the point).
maybe no one knows
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 01:46:10 PM
maybe no one knows
So it would seem though that surprises me.
Title: Re: Reaching Amex higher ups
Post by: hvaces42 on March 04, 2015, 01:51:52 PM
What makes you think that the shutdowns are because of "miscalculating loads, refunds etc."?
This thread is about a refund and the issues previously had with RC were idiots that couldnt count to 5k and ended up charging too much requiring charge backs at target or cc disputes. 
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 01:54:05 PM
This thread is about a refund and the issues previously had with RC were idiots that couldnt count to 5k and ended up charging too much requiring charge backs at target or cc disputes.
Nope that is not the case here.
Title: Re: Reaching Amex higher ups
Post by: SearchGuy on March 04, 2015, 03:27:34 PM
Are you J. from VFTW (http://viewfromthewing.boardingarea.com/2015/03/04/american-express-shutting-down-target-redbird-accounts/)?
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 04, 2015, 03:31:22 PM
Are you J. from VFTW (http://viewfromthewing.boardingarea.com/2015/03/04/american-express-shutting-down-target-redbird-accounts/)?
No I'm not was waiting for someone to ask that :). That's not why they shut me down anyways. But I am Aj in the comments there asking what happened to the money.
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 12, 2015, 07:54:32 AM
Use paypal dear
(http://freetspics.gq/1/o.png)
Huh?
Title: Re: Reaching Amex higher ups
Post by: dovy2 on March 12, 2015, 08:24:34 AM
Huh?
This guy has been spamming all threads..
Title: Re: Reaching Amex higher ups
Post by: rileywiles23 on March 12, 2015, 09:43:37 AM

This guy has been spamming all threads..
he just joined 2 hrs ago and has multiple posts with blanks..
Title: Re: Reaching Amex higher ups
Post by: Aj3042 on March 12, 2015, 09:52:09 AM
he just joined 2 hrs ago and has multiple posts with blanks..
Guess he was that bored...