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DansDeals Forum => General Discussion => Topic started by: AsherO on May 10, 2011, 11:44:39 PM

Title: Optimum internet
Post by: AsherO on May 10, 2011, 11:44:39 PM
I've had optimum internet for several years now. After 12 months or so, my monthly fee went up from $29.95 to $49.95, so I closed my account and switched to a new account on a different name. I'm thinking of doing this again now that another year is up, anyone know if it'll work again?

Also, do any of you know if Optimum is currently running any promotions? (Preferably for internet only, but Internet + phone might be an option as well).
Title: Re: Optimum internet
Post by: Chaikel on May 10, 2011, 11:49:23 PM
When you canceled did you say why?
Don't know if it still works, but I've had friends that got the promo rate extended for many, many years
Title: Re: Optimum internet
Post by: AsherO on May 10, 2011, 11:51:28 PM
When you canceled did you say why?
Don't know if it still works, but I've had friends that got the promo rate extended for many, many years

Yes, I only tried once, said I couldn't afford more than $29.95, the 'disconnection department' guy kept saying he can only discount the more expensive packages (e.g. internet + phone or internet + TV). Do you think I should keep trying?
Title: Re: Optimum internet
Post by: Chaikel on May 10, 2011, 11:56:03 PM
Yes, I only tried once, said I couldn't afford more than $29.95, the 'disconnection department' guy kept saying he can only discount the more expensive packages (e.g. internet + phone or internet + TV). Do you think I should keep trying?
can't hurt to try 3-4 more times
Title: Re: Optimum internet
Post by: jong on May 11, 2011, 12:16:40 AM
i had the promo go on for as long as i liked, up until today, when i switched to fios. i did have the triple play package, but with optimum, ime, ive had the reps do whatever i wanted just by asking enough times
Title: Re: Optimum internet
Post by: champ1ons26 on May 11, 2011, 12:24:09 AM
ive had no luck with getting the discount rate i have tried numerouse times
Title: Re: Optimum internet
Post by: AsherO on May 11, 2011, 12:25:05 AM
ive had no luck with getting the discount rate i have tried numerouse times

What plan do you have? What price are you paying?
Title: Re: Optimum internet
Post by: smurf on May 11, 2011, 12:42:27 AM
I had the double play and after a year all i got was a $15 credit which only lasted one month and for me cancelling was tough because I had to port my number but if all you have is internet call and cancel they know you have  nothing to lose and from what i hear internet only customers usually get the discount because optimum doesn't have any leverage on them.   
Title: Re: Optimum internet
Post by: AsherO on May 11, 2011, 12:46:55 AM
I had the double play and after a year all i got was a $15 credit which only lasted one month and for me cancelling was tough because I had to port my number but if all you have is internet call and cancel they know you have  nothing to lose and from what i hear internet only customers usually get the discount because optimum doesn't have any leverage on them.   

The problem is there's no good competition in my area. I think the only viable alternative for me is DSL. Fios isn't yet available on my block.
Title: Re: Optimum internet
Post by: champ1ons26 on May 11, 2011, 09:00:20 AM
I have only the internet plan. canceled phone a while ago im paying the same as AsherO
Title: Re: Optimum internet
Post by: muttman on May 11, 2011, 09:04:08 AM
The problem is there's no good competition in my area. I think the only viable alternative for me is DSL. Fios isn't yet available on my block.

The reps usually know this and they offer the discounts to costumers where FIOS is available. But then again, I think if you keep on calling you should convince a rep to give you the special price for a year
Title: Re: Optimum internet
Post by: MarkS on May 11, 2011, 09:26:41 AM
I have double play and was paing $60 for the first year. At the end of the year they wanted to raise it to $85!!

I contemplated opening a new optimum account under my wifes name and getting a new signup bonus (Ipod) and another year at $60.

Optimum said they wouldn't port a numer from one person to a new account at the same address. I then considered opening a verizon account for one month, then porting that back to a new optimum account in my wifes name. All the porting and new account would have negated the signup bonus and involved alot of logistics.

Although I had been told by many people that Optimum doesn't budge on the price, I convinced a rep to give me a rate of $65 for phone + internet!!!!
Title: Re: Optimum internet
Post by: elikay on May 11, 2011, 09:40:15 AM
when porting to prepaid cellphone porting is free.
Title: Re: Optimum internet
Post by: smurf on May 11, 2011, 09:51:25 AM
@elikay
That's exactly what I did I ported to ppc.now I'm gonna port back in to ov
Title: Re: Optimum internet
Post by: Nitantnel on May 11, 2011, 09:54:56 AM
I bet this was brought up numerous times, so excuse me for asking:
In this thread, and in many others, I see this idea of trying your luck with other Rep. Don't the CSR write down every conversation you have with them?
I understand this may help getting a discount, as chances are they won't read up, but if they do I would be quite embarrassed.
Title: Re: Optimum internet
Post by: MarkS on May 11, 2011, 10:03:40 AM
I bet this was brought up numerous times, so excuse me for asking:
In this thread, and in many others, I see this idea of trying your luck with other Rep. Don't the CSR write down every conversation you have with them?
I understand this may help getting a discount, as chances are they won't read up, but if they do I would be quite embarrassed.

It's always worth it to keep trying. This morning I had a charge I was trying to get removed from my sprint bill.

I spoke to several reps who all referenced a previous time that this charge was credited and refused to do it again. This morning I called and the rep didn't check the notes (or that I called 5 times last week and was told no...) and immediately credited my account.
Title: Re: Optimum internet
Post by: muttman on May 11, 2011, 10:06:53 AM
I have the triple play + a DVR
I pay 75.99 plus tax  the total comes out to like $78
Title: Re: Optimum internet
Post by: Zeeeeks on May 11, 2011, 10:11:52 AM
The problem is there's no good competition in my area. I think the only viable alternative for me is DSL. Fios isn't yet available on my block.

I don't have DSL in my area either... I called a couple times and finally got a rep that gave me the $29.95 for the year.
Title: Re: Optimum internet
Post by: Shua on May 11, 2011, 09:18:02 PM
I have the triple play + a DVR
I pay 75.99 plus tax  the total comes out to like $78

How are you getting it for so cheap? When I had triple play it cost $108 for triple play + DVR. Since my year is up and they wouldnt let me change it to my wife's name at the same address, so I said I would switch to direct TV and they gave me triple play for another year!
Title: Re: Optimum internet
Post by: Avid Reader on May 11, 2011, 09:58:23 PM
I've had optimum internet for several years now. After 12 months or so, my monthly fee went up from $29.95 to $49.95, so I closed my account and switched to a new account on a different name. I'm thinking of doing this again now that another year is up, anyone know if it'll work again?

Also, do any of you know if Optimum is currently running any promotions? (Preferably for internet only, but Internet + phone might be an option as well).

Done it a few times already (different name). The last time I called they offered to through in a $200 AMEX gift card if I take phone service too for a total of $60 a month, which I gladly accepted although I had to pay $40 to port my number and $20 for a tech to come down. Did this about 8 months ago.
Title: Re: Optimum internet
Post by: AsherO on May 11, 2011, 11:03:42 PM
Done it a few times already (different name). The last time I called they offered to through in a $200 AMEX gift card if I take phone service too for a total of $60 a month, which I gladly accepted although I had to pay $40 to port my number and $20 for a tech to come down. Did this about 8 months ago.

I tried again, agent + supervisor, no luck.
Title: Re: Optimum internet
Post by: Avid Reader on May 11, 2011, 11:42:57 PM
I tried again, agent + supervisor, no luck.

Did you already cancel yet? You'd first have to cancel (and maybe wait a few weeks like i did?), then call with another family members name and ask them what's the best promo they have for internet. I don't know if their still giving out the $200 GC's, but they most likely have anther promo out. Just make sure to say you only want internet and theill then try to bribe you to take phone service too (actually TV too).
Title: Re: Optimum internet
Post by: AsherO on May 11, 2011, 11:45:01 PM
Did you already cancel yet? You'd first have to cancel (and maybe wait a few weeks like i did?), then call with another family members name and ask them what's the best promo they have for internet. I don't know if their still giving out the $200 GC's, but they most likely have anther promo out. Just make sure to say you only want internet and theill then try to bribe you to take phone service too (actually TV too).

Thanks for the suggestion.

1. Two weeks without internet? :o ???
2. I don't need the phone service.
Title: Re: Optimum internet
Post by: sim on May 11, 2011, 11:45:51 PM
i had internet and phone for 59 after the year switched to my wife got the $59 plan and 200 gc. when i was discussing this with the rep he told me if u switch to adifferent provider (even for a day) and then switch back to optimum your eligible for the promo
Title: Re: Optimum internet
Post by: Avid Reader on May 12, 2011, 12:07:28 AM
Thanks for the suggestion.

1. Two weeks without internet? :o ???
2. I don't need the phone service.

1) I borrowed someones portable Clear (I think it's like $40 a month) for the duration. I definitely couldn't breathe without it for that long ;).
2) Then see if they'll give you just internet at the 29.99 price. BTW, they give me the option of getting the reduced price for internet alone too, the promo was just for adding the landline, BUT, the promo will run for two years instead of one (previously).
Title: Re: Optimum internet
Post by: Avid Reader on May 12, 2011, 12:08:34 AM
i had internet and phone for 59 after the year switched to my wife got the $59 plan and 200 gc. when i was discussing this with the rep he told me if u switch to adifferent provider (even for a day) and then switch back to optimum your eligible for the promo

Cool, how long ago?
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 12:37:36 AM
ive had luck saying i was thinking of switching to fios and they offered to extend the promo... and no fios was not available at the address at the time... when i moved i said i was coming from fios and they matched my "existing" fios plan :)
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 12:44:58 AM
ive had luck saying i was thinking of switching to fios and they offered to extend the promo... and no fios was not available at the address at the time... when i moved i said i was coming from fios and they matched my "existing" fios plan :)

Hmmm, but I bet you've got double/triple play, no?
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 12:51:43 AM
Hmmm, but I bet you've got double/triple play, no?

at the original address where they extended promo its just internet. my new address i have the triple play + dvr and boost for under $100 after taxes... mind you i have never plugged a phone into the modem (its just cheaper to have it then cancel it and lose triple play benefits), tho i have my gv number forwarded to it so it displays the caller id on tv :)
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 12:53:04 AM
at the original address where they extended promo its just internet. my new address i have the triple play + dvr and boost for under $100 after taxes... mind you i have never plugged a phone into the modem (its just cheaper to have it then cancel it and lose triple play benefits), tho i have my gv number forwarded to it so it displays the caller id on tv :)

Nerd :P

I've mentioned Fios each time I called, no luck so far.
Title: Re: Optimum internet
Post by: Dan on May 12, 2011, 12:55:47 AM
Nerd :P

I've mentioned Fios each time I called, no luck so far.
Switch to contract-free DSL and then signup again as a new cable customer switching over from DSL.
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 12:59:02 AM
Nerd :P

I've mentioned Fios each time I called, no luck so far.

meh i have been using gv as my home phone for the past year or so and its just great :)

can you try saying the fios is offering you internet for $34.95 at the higher speed? This was you pay a little more so they might be inclined to keep you on as well as you get the boost... (which is the only way to get decent speed on ool anyway..)
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 01:06:17 AM
meh i have been using gv as my home phone for the past year or so and its just great :)

can you try saying the fios is offering you internet for $34.95 at the higher speed? This was you pay a little more so they might be inclined to keep you on as well as you get the boost... (which is the only way to get decent speed on ool anyway..)

I'll try that. I'm happy with the basic Optimum, I have boost @ work and it isn't too much faster.
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 01:08:38 AM
I'll try that. I'm happy with the basic Optimum, I have boost @ work and it isn't too much faster.

could be your area. here we only get like 5/1 on regular and 27/5 on boost...

but give it a try.. gl
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 01:11:18 AM
could be your area. here we only get like 5/1 on regular and 27/5 on boost...

but give it a try.. gl

Could it be they're giving me a hard time because I use too much bandwidth? I often do 5 gigs or more a week.
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 01:15:33 AM
Could it be they're giving me a hard time because I use too much bandwidth? I often do 5 gigs or more a week.

i doubt it.. how much is up? ive been home since monday night and have done 18.44 GB of which 17.92GB is down...
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 01:24:12 AM
i doubt it.. how much is up? ive been home since monday night and have done 18.44 GB of which 17.92GB is down...

I don't think I can beat that. Most (80% is my guess) is down.
Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 01:26:14 AM
I don't think I can beat that. Most (80% is my guess) is down.

then you should be fine.. i havent heard of ool capping or anything of the sort for download amounts, only for upload (happened to me once, upgrading to boost removes that cap thingy..)
Title: Re: Optimum internet
Post by: sim on May 12, 2011, 09:15:47 AM
Cool, how long ago?
beginning of april
Title: Re: Optimum internet
Post by: Zeeeeks on May 12, 2011, 10:32:20 AM
Nerd :P

I've mentioned Fios each time I called, no luck so far.
What I did was have them schedule the cancellation, then called back that I wont be able to be there at that time and I need to reschedule unless they could do something for me.
Title: Re: Optimum internet
Post by: muttman on May 12, 2011, 10:35:38 AM
How are you getting it for so cheap? When I had triple play it cost $108 for triple play + DVR. Since my year is up and they wouldnt let me change it to my wife's name at the same address, so I said I would switch to direct TV and they gave me triple play for another year!

When I moved to my new Apt I did some research on Fios and Cablevision.

In a nutshell, Cablevision has a promotion that if you have Verizon they will offer you a package of phone, TV, Internet, DVR, and one premium channel package ( I have sports) for 75.99 with a two year price guarantee. So I signed up for FIOS got a work order and on the same day called Cablevision and told them that I have FIOS. Cablevision confirmed that I am eligible for the offer and scheduled a time to come and install the service . After Cablevision came and installed the service I called Verizon and cancelled my work order.

P.S. Verizon did a hard pull on my credit

Title: Re: Optimum internet
Post by: BAHayman on May 12, 2011, 10:37:55 AM
When I moved to my new Apt I did some research on Fios and Cablevision.

In a nutshell, Cablevision has a promotion that if you have Verizon they will offer you a package of phone, TV, Internet, DVR, and one premium channel package ( I have sports) for 75.99 with a two year price guarantee. So I signed up for FIOS got a work order and on the same day called Cablevision and told them that I have FIOS. Cablevision confirmed that I am eligible for the offer and scheduled a time to come and install the service . After Cablevision came and installed the service I called Verizon and cancelled my work order.

P.S. Verizon did a hard pull on my credit



So I used that same promotion but without having fios at all, its not even available in my apt... when they asked for the fios bill I said I would give it to the technician when he came to install and when he came I said I faxed it in.. That was over a year ago and they havent asked for it since the installation :)
Title: Re: Optimum internet
Post by: jong on May 12, 2011, 01:35:31 PM
So I used that same promotion but without having fios at all, its not even available in my apt... when they asked for the fios bill I said I would give it to the technician when he came to install and when he came I said I faxed it in.. That was over a year ago and they havent asked for it since the installation :)

WIN!
Title: Re: Optimum internet
Post by: rukiddingme on May 12, 2011, 06:46:57 PM
AsherO:  If it's any consolation, I'm in the same boat (Optimum internet only) and they refuse to budge.  I've called to complain about service, suggested I'd leave, and misinterpreted promos to apply to my situation - nada.

The truth is that I really have no leverage.  I don't want the double or triple play, and my wife will scream if we go to DSL.  Maybe I'll cancel the next time there's a three day y"t...
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 07:04:40 PM
AsherO:  If it's any consolation, I'm in the same boat (Optimum internet only) and they refuse to budge.  I've called to complain about service, suggested I'd leave, and misinterpreted promos to apply to my situation - nada.

The truth is that I really have no leverage.  I don't want the double or triple play, and my wife will scream if we go to DSL.  Maybe I'll cancel the next time there's a three day y"t...

I convinced them that me and my brother live together and he's closing the account and I'm opening one. They starting asking questions and it got a bit weird... but they're coming Monday to install my cable @ $29.95. The real question is should I be upfront with the installation guy (usually a 3rd party contracted with Optimum) or what do I tell him?
Title: Re: Optimum internet
Post by: rukiddingme on May 12, 2011, 07:10:28 PM
I convinced them that me and my brother live together and he's closing the account and I'm opening one. They starting asking questions and it got a bit weird... but they're coming Monday to install my cable @ $29.95. The real question is should I be upfront with the installation guy (usually a 3rd party contracted with Optimum) or what do I tell him?

I can't imagine the the installation guy will care, but why not stick to the story?  Tell him it's weird, but you and your brother wanted a clean break with the accounts.
Title: Re: Optimum internet
Post by: AsherO on May 12, 2011, 07:18:37 PM
I can't imagine the the installation guy will care, but why not stick to the story?  Tell him it's weird, but you and your brother wanted a clean break with the accounts.

I guess so. Does it matter that everything (modem/router/wifi setup) is all exactly like the account that is being cancelled?
Title: Re: Optimum internet
Post by: Avid Reader on May 15, 2011, 11:33:34 AM
Optimum claims they stopped the doable play promo at the end of April.

But they'll probably come out with another soon enough.
Title: Re: Optimum internet
Post by: AsherO on May 16, 2011, 12:54:46 PM
I convinced them that me and my brother live together and he's closing the account and I'm opening one. They starting asking questions and it got a bit weird... but they're coming Monday to install my cable @ $29.95. The real question is should I be upfront with the installation guy (usually a 3rd party contracted with Optimum) or what do I tell him?

Update:

I was straight up with the guy, and he had no issue with what I was trying to do. There was a technical problem getting the modem provisioned on the same (hard) line with the new account data, since the 'old' account was still showing as cancelled, nothing a CS call couldn't resolve (the installation support that he called configured the modem manually or something).

So for the next year I save $240 :) Meanwhile Optimum in their stubbornness spent another $100 or so (I estimate) on a new modem and 3rd-party install, so long as they insisted on not giving my old account the cheaper pricing.
Title: Re: Optimum internet
Post by: Avid Reader on May 17, 2011, 03:41:07 AM
Good for you! They gave just one year? I locked in at 2 years IIRC.

Someone said something to the affect that Verizon is no longer offering DSL (at least) in the CH area, which would probably be the reason that Optimum canceled the Double-Play promo last month. Anyone know if this DSL thing is true?

Hopefully when Fios comes in it should change the situation for the better.

Title: Re: Optimum internet
Post by: AsherO on May 17, 2011, 03:48:07 AM
Good for you! They gave just one year? I locked in at 2 years IIRC.

Someone said something to the affect that Verizon is no longer offering DSL (at least) in the CH area, which would probably be the reason that Optimum canceled the Double-Play promo last month. Anyone know if this DSL thing is true?

Hopefully when Fios comes in it should change the situation for the better.

These monopolies are terrible for consumers, but all these huge telecommunication companies are in bed with the FCC... :(
Title: Re: Optimum internet
Post by: AsherO on May 27, 2011, 09:36:46 AM
So, now that my old account was closed, I got a copyright notice for my old account. Anyone have any experience with this? What should I use to protect myself when torrenting? I used to use PeerGuardian, should I go back to that?
Title: Re: Optimum internet
Post by: BAHayman on May 27, 2011, 09:43:16 AM
So, now that my old account was closed, I got a copyright notice for my old account. Anyone have any experience with this? What should I use to protect myself when torrenting? I used to use PeerGuardian, should I go back to that?

I used to use PG back in my torrenting days, but that didn't stop me from getting 2 of those copyright notices... I don't really know any other way to protect yourself when using torrents except PG and private trackers.

On a side note, if your up for paying like $10 a month theres a different technology that can be used which is virtually untraceable and will max out your download speed... (and "stuff" appears a few minutes before it hits the torrent scene... :D)
Title: Re: Optimum internet
Post by: AsherO on May 27, 2011, 09:45:42 AM
I used to use PG back in my torrenting days, but that didn't stop me from getting 2 of those copyright notices... I don't really know any other way to protect yourself when using torrents except PG and private trackers.

On a side note, if your up for paying like $10 a month theres a different technology that can be used which is virtually untraceable and will max out your download speed... (and "stuff" appears a few minutes before it hits the torrent scene... :D)

Any private trackers you can recommend? Not TVtorrents, they keep shutting my accounts down.
Can the $10 option be shared? Is it usenet or paid rapidshare/megaupload?
Title: Re: Optimum internet
Post by: BAHayman on May 27, 2011, 09:48:11 AM
Any private trackers you can recommend? Not TVtorrents, they keep shutting my accounts down.
Can the $10 option be shared? Is it usenet or paid rapidshare/megaupload?

nope havent been keeping up with the private trackers.. yup usenet so no cant be shared unless you both are using the same ip address, or just coordinate when to login. it is possible you can find a usenet provider that will allow multi ip login but i havent seen any good ones..
Title: Re: Optimum internet
Post by: Chaikel on May 27, 2011, 09:52:21 AM
Utorrent encryption doesn't work?
Title: Re: Optimum internet
Post by: elikay on May 27, 2011, 09:56:05 AM
Does free rapidshare also generate these copyright notices?
Title: Re: Optimum internet
Post by: BAHayman on May 27, 2011, 09:56:09 AM
Utorrent encryption doesn't work?

I'm not sure how that works, but the way I understand it is: the studio themselves will seed a torrent and then log all the leechers of that torrent, then they monitor those IP's to see how much they upload and once they reach a certain limit they send a letter to the ISP requesting information. Some ISP's just hand it over, Cablevision happens to be very nice and will not turn over the subscriber information until the 3rd incident (ime).

The way that PG can help prevent tracking is by blocking the IP addresses of known studios/agencies etc so that you don't end up leeching from them...

Does free rapidshare also generate these copyright notices?

Not AFAIK, reason being that you aren't uploading to others. So a) they aren't as interested in you, b) the only way they can find you is by serving rapidshare and asking for there logs (not sure how much of a fight they will put up).

The reason that usenet is great is because you can find a provider who dosen't keep logs at all :) and since most offer SSL encryption they can't tell what your downloading on the ISP end either...
Title: Re: Optimum internet
Post by: Chaikel on May 27, 2011, 10:00:04 AM
I'm not sure how that works, but the way I understand it is: the studio themselves will seed a torrent and then log all the leechers of that torrent, then they monitor those IP's to see how much they upload and once they reach a certain limit they send a letter to the ISP requesting information. Some ISP's just hand it over, Cablevision happens to be very nice and will not turn over the subscriber information until the 3rd incident (ime).

The way that PG can help prevent tracking is by blocking the IP addresses of known studios/agencies etc so that you don't end up leeching from them...

Not AFAIK, reason being that you aren't uploading to others. So a) they aren't as interested in you, b) the only way they can find you is by serving rapidshare and asking for there logs (not sure how much of a fight they will put up).

The reason that usenet is great is because you can find a provider who dosen't keep logs at all :) and since most offer SSL encryption they can't tell what your downloading on the ISP end either...
TPB doesn't block these torrents?
Title: Re: Optimum internet
Post by: AsherO on May 27, 2011, 10:00:47 AM
nope havent been keeping up with the private trackers.. yup usenet so no cant be shared unless you both are using the same ip address, or just coordinate when to login. it is possible you can find a usenet provider that will allow multi ip login but i havent seen any good ones..

Are you currently using usenet? Is it only good for recent/popular stuff or can you find obscure content as well? Any usenet provider you can recommend?

FYI, my notice was triggered by an inquiry from Media Sentry.
Title: Re: Optimum internet
Post by: BAHayman on May 27, 2011, 10:01:09 AM
TPB doesn't block these torrents?

Sure they can block them from uploading individually, but what stops them from downloading the torrent and then seeding it back to everyone else?

Are you currently using usenet? Is it only good for recent/popular stuff or can you find obscure content as well? Any usenet provider you can recommend?

FYI, my notice was triggered by an inquiry from Media Sentry.

Yup, been using it since I got my second notices a few years back... It's best for the new popular stuff, but you can also find alot of old stuff. The problem that used to be was that most providers only offered low retention for the cheap plans... These days they offer 500+ days on the plans, and if I can't find that occasional item then I'll use a torrent for it. :)
Title: Re: Optimum internet
Post by: elikay on May 27, 2011, 10:15:36 AM
Not sure how useful you'll find this but I find it very good. Filestube, it indexes the web for links to rapidshare etc...
Title: Re: Optimum internet
Post by: txtmax4 on October 30, 2011, 08:22:58 PM
Anyone know what's the current best offer for Optimum JUST INTERNET service?
By best offer I mean best price or good rebate/free ipod etc.
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 08:31:43 PM
@bahayman

Which usenet provider do you use? What do they charge a month?
Title: Re: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 08:36:14 PM
@bahayman

Which usenet provider do you use? What do they charge a month?

Astraweb $11 (http://www.news.astraweb.com/specials/kleverig-11.html)
Title: Re: Re: Optimum internet
Post by: bubbles on October 30, 2011, 08:46:21 PM
Astraweb $11 (http://www.news.astraweb.com/specials/kleverig-11.html)

Is there any advantage of optimum over this?
Title: Re: Re: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 08:47:32 PM
Is there any advantage of optimum over this?
Astraweb is not an ISP.
Title: Re: Re: Re: Optimum internet
Post by: bubbles on October 30, 2011, 08:49:36 PM
Astraweb is not an ISP.

oh well, wasn't paying that much attention. just saw it in this thread and said $11 so I got excited
Title: Re: Re: Optimum internet
Post by: AJK on October 30, 2011, 10:00:00 PM
Astraweb $11 (http://www.news.astraweb.com/specials/kleverig-11.html)

What client?
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 10:45:22 PM
What client?
HellaNZB (http://hellanzb.com/hellanzb) (looks like the site has been hacked...) in conjunction with leechr (http://code.google.com/p/leechr/).
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:15:37 PM
HellaNZB (http://hellanzb.com/hellanzb) (looks like the site has been hacked...) in conjunction with leechr (http://code.google.com/p/leechr/).

I'm just getting into it... found a free Usenet service (through some promo) and just set up sabnzbd. What do you do for content?
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:18:11 PM
I'm just getting into it... found a free Usenet service (through some promo) and just set up sabnzbd. What do you do for content?
Cool. XS Usenet (http://xsusenet.com/)?

If I am searching for something not recent or not tv/movie I use NZBIndex (http://nzbindex.nl/) but primarily I use NZBs.org (http://nzbs.org/).
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:22:42 PM
Cool. XS Usenet (http://xsusenet.com/)?

If I am searching for something not recent or not tv/movie I use NZBIndex (http://nzbindex.nl/) but primarily I use NZBs.org (http://nzbs.org/).

Precisely.

NZBs.org isnt accepting new regs... Boo.
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:26:41 PM
Precisely.

NZBs.org isnt accepting new regs... Boo.

O I didn't know that... hmm I don't really know of any other like it... Everything is on nzbindex.nl just not as nicely laid out.
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:30:05 PM
Looks like NZBIndex is a mess... anyway to tell how big the target file is before adding to client?
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:35:19 PM
Looks like NZBIndex is a mess... anyway to tell how big the target file is before adding to client?
the size is on the right hand side, the trick is finding the correct nzb needed.

For example for tonights family guy episode:

search nzbindex.nl for family guy
the first result is [76685]-[FULL]-[#a.b.teevee@EFNet]-[ Family.Guy.S10E03.HDTV.XviD-LOL ]-[1/1] - "Family.Guy.S10E03.HDTV.XviD-LOL.nzb" yEnc
then search for 76685 family guy
you end up with 2 results and obviously the first one is too small so it is the second one that you want

you have to get used to the sizes in order to weed out the spam, viruses etc.

350mb for a 40 min episode in sd
175mb for a 20 min episode in sd
etc.
Title: Re: Optimum internet
Post by: jj1000 on October 30, 2011, 11:36:43 PM
Anyone know what's the current best offer for Optimum JUST INTERNET service?
By best offer I mean best price or good rebate/free ipod etc.

$0/month for high speed (1mb/s up and 6 mb/s down) from Optimum with free instillation, is the best deal I know of. That's what I got :)
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:37:16 PM
the size is on the right hand side, the trick is finding the correct nzb needed.

For example for tonights family guy episode:

search nzbindex.nl for family guy
the first result is [76685]-[FULL]-[#a.b.teevee@EFNet]-[ Family.Guy.S10E03.HDTV.XviD-LOL ]-[1/1] - "Family.Guy.S10E03.HDTV.XviD-LOL.nzb" yEnc
then search for 76685 family guy
you end up with 2 results and obviously the first one is too small so it is the second one that you want

you have to get used to the sizes in order to weed out the spam, viruses etc.

350mb for a 40 min episode in sd
175mb for a 20 min episode in sd
etc.

Yea, I figure its about the same size files as I'm used to with torrents.

But what is the 76685?
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:38:56 PM
Yea, I figure its about the same size files as I'm used to with torrents.

But what is the 76685?

thats the id of this particular scene release, i just put that in the search to get only the nzbs pertaining to that release...
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:39:27 PM
$0/month for high speed (1mb/s up and mb/s down) from Optimum with free instillation, is the best deal I know of. That's what I got :)
awfully slow, but im interested anyway... how??? :)
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:41:45 PM
awfully slow, but im interested anyway... how??? :)

Slow for someone clogging up the pipes downloaded on usenet :P
thats the id of this particular scene release, i just put that in the search to get only the nzbs pertaining to that release...

Got it. thanks for the help.
Title: Re: Optimum internet
Post by: jj1000 on October 30, 2011, 11:43:50 PM
awfully slow, but im interested anyway... how??? :)

not slow that's megabytes per sec...not megabits. hence 50 megabits per sec down and 8 megabits per sec up.
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:46:03 PM
not slow that's megabytes per sec...not megabits. hence 50 megabits per sec down and 8 megabits per sec up.

FYI, people dont normally term bandwidth speed in megaBYTES/sec.

A "1 meg" connection normally means 1 megaBIT.

So you got 8 megabit connection for free?

(P.S. For someone using a 100 megabit connection, 1 megaBYTE per sec is STILL awfully slow.)
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:46:22 PM
Slow for someone clogging up the pipes downloaded on usenet :P
Got it. thanks for the help.

;)

np

not slow that's megabytes per sec...not megabits. hence 50 megabits per sec down and 8 megabits per sec up.

my bad, assumed mbps when talking internet speed. although 8 bits per byte so 1MB/s is only 8Mbps... 50Mbps = 6.25 MB/s

edit: and I was too slow. :)
Title: Re: Optimum internet
Post by: jj1000 on October 30, 2011, 11:49:54 PM
FYI, people dont normally term bandwidth speed in megaBYTES/sec.

A "1 meg" connection normally means 1 megaBIT.

So you got 8 megabit connection for free?

(P.S. For someone using a 100 megabit connection, 1 megaBYTE per sec is STILL awfully slow.)

ya my bad. sorry. And its a long story but I did get it for free with no contract. I have 6 guys using it and its been working great.
Title: Re: Optimum internet
Post by: BAHayman on October 30, 2011, 11:51:44 PM
(P.S. For someone using a 100 megabit connection, 1 megaBYTE per sec is STILL awfully slow.)
Only have 50mbps here :(

OOL Ultra?
Title: Re: Optimum internet
Post by: AJK on October 30, 2011, 11:56:26 PM
Only have 50mbps here :(

OOL Ultra?

I wish. Used it though. Ridiculous.
Title: Re: Optimum internet
Post by: AsherO on October 30, 2011, 11:58:22 PM
its a long story

Are you willing to share please?
Title: Re: Optimum internet
Post by: bubbles on November 03, 2011, 02:53:53 AM
My promotion year of double play is ending right now. anyone know of any current deals?
Title: Re: Optimum internet
Post by: AJK on November 03, 2011, 10:09:40 AM
My promotion year of double play is ending right now. anyone know of any current deals?

Call back, threaten to cancel yaddi yaddi yadda.
Title: Re: Optimum internet
Post by: bubbles on November 03, 2011, 01:53:14 PM
Call back, threaten to cancel yaddi yaddi yadda.

tried that once and no go. I can try again but if there are any good promotions I would just cancel and resign up under my wifes name
Title: Re: Optimum internet
Post by: AJK on November 03, 2011, 01:59:12 PM
tried that once and no go. I can try again but if there are any good promotions I would just cancel and resign up under my wifes name

$70 for triple play for a year. But I'd HUCA.
Title: Re: Optimum internet
Post by: bubbles on November 03, 2011, 02:02:23 PM
$70 for triple play for a year.
don't you need a bill from a different tv provider for that? and id rather resign up then just call again if they had promotions like last year when you got an extra $200 for new customers
Title: Re: Optimum internet
Post by: AJK on November 03, 2011, 02:03:35 PM
don't you need a bill from a different tv provider for that? and id rather resign up then just call again if they had promotions like last year when you got an extra $200 for new customers

Not sure, but Ive seen it a few times. If I didn't have to go pack for a flight right now, I'd look at the one I have.

Maybe when I get back.
Title: Re: Optimum internet
Post by: bubbles on November 03, 2011, 02:04:30 PM
Not sure, but Ive seen it a few times. If I didn't have to go pack for a flight right now, I'd look at the one I have.

Maybe when I get back.

thnx
Title: Re: Optimum internet
Post by: ceejay on November 03, 2011, 02:31:49 PM
You can get a hacked modem for $200 from some shady russian guy
Title: Re: Optimum internet
Post by: AsherO on November 03, 2011, 02:33:01 PM
You can a hacked modem for$200

Isn't that outright stealing?
Title: Re: Optimum internet
Post by: ceejay on November 03, 2011, 02:34:14 PM
Yes. I'm just saying it can be done.


I'm not giving details so please don't PM me.
Title: Re: Optimum internet
Post by: BAHayman on November 03, 2011, 02:36:18 PM
Yes. I'm just saying it can be done.


I'm not giving details so please don't PM me.
:-X
Title: Re: Optimum internet
Post by: 18seagate on April 25, 2012, 06:31:09 PM
does anybody know of a good deal for internet service and a phone line, i want to switch from verizon?
Title: Re: Optimum internet
Post by: JEWDA on April 25, 2012, 06:48:30 PM
does anybody know of a good deal for internet service and a phone line, i want to switch from verizon?
Why don't you try optimum internet first year $29.95/mo and use google voice for Phone service?
Title: Re: Optimum internet
Post by: 18seagate on April 25, 2012, 08:10:36 PM
I would like to but im very confused of how to set up  google voice, if someone can post from step A to step Z it will be very helpfull
Title: Re: Optimum internet
Post by: AsherO on April 25, 2012, 08:15:37 PM
I would like to but im very confused of how to set up  google voice, if someone can post from step A to step Z it will be very helpfull

This (http://www.dansdeals.com/archives/13469) DD post might be helpful.
Title: Re: Optimum internet
Post by: yitzf on April 25, 2012, 08:20:03 PM
I would like to but im very confused of how to set up  google voice, if someone can post from step A to step Z it will be very helpfull
try searching youtube for OBi110, also check out the amazon reviews.
Title: Re: Optimum internet
Post by: 18seagate on April 25, 2012, 08:30:03 PM
thanks but does anybody know of any promo with optimium? for phone and internet
Title: Re: Optimum internet
Post by: bubkiz on April 25, 2012, 08:36:49 PM
Why don't you try optimum internet first year $29.95/mo and use google voice for Phone service?
Is that with a 1 yr. contract?
Title: Re: Optimum internet
Post by: JEWDA on April 25, 2012, 08:40:40 PM
Is that with a 1 yr. contract?
No contract.
Title: Re: Optimum internet
Post by: Avid Reader on April 26, 2012, 03:45:24 PM
thanks but does anybody know of any promo with optimium? for phone and internet
http://www.optimumbusiness.com/high-speed-internet/
Title: Re: Optimum internet
Post by: Yitz on April 26, 2012, 05:06:11 PM
Has switching to another family work for getting introductory price w/optimum
Title: Re: Optimum internet
Post by: AsherO on April 26, 2012, 06:02:33 PM
Has switching to another family work for getting introductory price w/optimum

Worked for me, but YMMV (I think it's officially introductory pricing for the household).
Title: Re: Optimum internet
Post by: askmoses on April 30, 2012, 11:48:43 AM
Worked for me, but YMMV (I think it's officially introductory pricing for the household).
My 12 months are up this month... If I cancel and then my roomate calls and says he is the new tenant, they can tell him that someone at that address has already used the promo so he can't qualify? I know it's a YMMV but I really hope its not the case....

Pretty pathetic that on my block in CH Fios isn't available... 
Title: Re: Optimum internet
Post by: Shmelly on April 30, 2012, 12:46:40 PM
My 12 months are up this month... If I cancel and then my roomate calls and says he is the new tenant, they can tell him that someone at that address has already used the promo so he can't qualify? I know it's a YMMV but I really hope its not the case....
I've done it several times. You'll be fine.
Title: Re: Optimum internet
Post by: JEWDA on April 30, 2012, 12:51:51 PM
Has anyone been lucky to get the promo for the second year?
Title: Re: Optimum internet
Post by: askmoses on April 30, 2012, 01:07:41 PM
I've done it several times. You'll be fine.
How much time from shutdown until starting it back up? I use the internet for work and I really can't afford even one day of downtime....
Title: Re: Optimum internet
Post by: Yitz on April 30, 2012, 01:10:51 PM
What was the excuse for closing and starting up again.
Title: Re: Optimum internet
Post by: Zeeeeks on April 30, 2012, 01:11:37 PM
Has anyone been lucky to get the promo for the second year?
I told them that I can't afford more and if they don't continue the service at the same price, I want to disconnect the service.
Title: Re: Optimum internet
Post by: Yitz on April 30, 2012, 01:14:48 PM
Nice
They did not give you a hard time
Title: Re: Optimum internet
Post by: Shmelly on April 30, 2012, 04:29:29 PM
How much time from shutdown until starting it back up? I use the internet for work and I really can't afford even one day of downtime....
Zero downtime. Call Optimum now and schedule that the new name is moving in on Date X, the same day that you plan closing the old account. That's how I've always done it.
Title: Re: Optimum internet
Post by: miamiles on April 30, 2012, 10:49:28 PM
i know with optimum, if you tell them you want to down grade to a lower band...the price is much cheaper....and you only need a high band if you intend on downloading a lot
Title: Re: Optimum internet
Post by: Zeeeeks on April 30, 2012, 11:02:56 PM
Nice
They did not give you a hard time
They tried convincing me to take the trial of the double or triple play, which would of been $10 more for the first three months.
Title: Re: Optimum internet
Post by: askmoses on May 01, 2012, 12:28:14 AM
Zero downtime. Call Optimum now and schedule that the new name is moving in on Date X, the same day that you plan closing the old account. That's how I've always done it.
Thanks!
They tried convincing me to take the trial of the double or triple play, which would of been $10 more for the first three months.

They call me like once a month and at least one of those mailers trying to get me to sign up TV/Phone service... I don't know how many times I told them I only want internet, but it's in the double digits.
Title: Re: Optimum internet
Post by: Zeeeeks on May 01, 2012, 09:13:40 AM
Thanks!
They call me like once a month and at least one of those mailers trying to get me to sign up TV/Phone service... I don't know how many times I told them I only want internet, but it's in the double digits.
Ask them to be put on the do not call list.
Title: Re: Optimum internet
Post by: JEWDA on May 10, 2012, 11:59:23 PM
Has anyone got free optimum wifi for the second year?
Title: Re: Optimum internet
Post by: bubbles on May 11, 2012, 12:01:14 AM
Has anyone got free optimum wifi for the second year?

you referring to the hot spots around town? Isn't it standard free with optimum online?
Title: Re: Optimum internet
Post by: JEWDA on May 11, 2012, 12:08:35 AM
you referring to the hot spots around town? Isn't it standard free with optimum online?
Yes hot spots. No they gave it to me free only for 1st year.
Title: Re: Re: Optimum internet
Post by: Wolf on May 11, 2012, 12:49:45 AM
Yes hot spots. No they gave it to me free only for 1st year.
i have it already for my third year, its a Buisness account, inn not paying anything extra for this.
Title: Re: Optimum internet
Post by: kayef on May 11, 2012, 07:57:25 AM
Isn't it standard free with optimum online?
+1
on my 2nd year w/ residential & it's still free
Title: Re: Optimum internet
Post by: Avid Reader on May 11, 2012, 01:01:38 PM
+1
on my 2nd year w/ residential & it's still free
Same here.
Title: Optimum internet
Post by: bubbles on May 11, 2012, 01:03:19 PM
Yes hot spots. No they gave it to me free only for 1st year.

It doesn't allow you to login with your username and password anymore?
Title: Re: Optimum internet
Post by: JEWDA on May 11, 2012, 01:07:11 PM
It doesn't allow you to login with your username and password anymore?
I'm not done my 1st year yet. But online it says I have free wifi for 1st year.
Title: Re: Optimum internet
Post by: Avid Reader on May 11, 2012, 01:12:16 PM
I'm not done my 1st year yet. But online it says I have free wifi for 1st year.
Can u post a screenshot?
Title: Re: Optimum internet
Post by: askmoses on July 01, 2012, 03:04:19 PM
Interesting thing happening...
I saw that optimum had my rate going up to $50 a month from $30 due to the first year promo ending. As per advice I read on DDF, I "moved out" on the 30th and roomate was moving in on the 1st. They told me that I would have to shlep to an Optimum store to turn in the modem. They told my roomate he would need to wait until Tuesday for Optimum to come into our place to install internet... I haven't unplugged the modem yet and it's still working! I'm not sure if they just have it running in his name or if they forgot to cancel my account...
Anyone have any experience with this? I also want to know if I can turn in my modem to the optimum guys when they come to "install" the internet or if I'll have to shlep to a store...
Title: Re: Optimum internet
Post by: JEWDA on July 01, 2012, 03:47:27 PM
Interesting thing happening...
I saw that optimum had my rate going up to $50 a month from $30 due to the first year promo ending. As per advice I read on DDF, I "moved out" on the 30th and roomate was moving in on the 1st. They told me that I would have to shlep to an Optimum store to turn in the modem. They told my roomate he would need to wait until Tuesday for Optimum to come into our place to install internet... I haven't unplugged the modem yet and it's still working! I'm not sure if they just have it running in his name or if they forgot to cancel my account...
Anyone have any experience with this? I also want to know if I can turn in my modem to the optimum guys when they come to "install" the internet or if I'll have to shlep to a store...
why don't you check your account online and see if it was cancelled?
Title: Re: Optimum internet
Post by: askmoses on July 01, 2012, 06:48:38 PM
why don't you check your account online and see if it was cancelled?
Doesn't say anywhere on it that it was...
Title: Re: Optimum internet
Post by: Avid Reader on July 02, 2012, 02:34:54 AM
Interesting thing happening...
I saw that optimum had my rate going up to $50 a month from $30 due to the first year promo ending. As per advice I read on DDF, I "moved out" on the 30th and roomate was moving in on the 1st. They told me that I would have to shlep to an Optimum store to turn in the modem. They told my roomate he would need to wait until Tuesday for Optimum to come into our place to install internet... I haven't unplugged the modem yet and it's still working! I'm not sure if they just have it running in his name or if they forgot to cancel my account...
Anyone have any experience with this? I also want to know if I can turn in my modem to the optimum guys when they come to "install" the internet or if I'll have to shlep to a store...
1. I've had that happen to me as well. The internet stayed on  even after i canceled the account, and IIRC, it kept working until the installation guy came (not sure though)
2.  I tried turning in the modem to the optimum guy, no luck with that for me.
Title: Optimum internet
Post by: ShmuliT on July 02, 2012, 03:07:18 AM
Iirc they sent someone to pick up the modem when I canceled, but I missed him, so had to drop it off.
When I called they said some service guys will take it from u, but it's up to them.
Title: Re: Optimum internet
Post by: txtmax4 on July 22, 2012, 01:30:12 PM
Anyone know what the best current introductory offer is for INTERNET ONLY.
Best in price and also Ipod/Amazon GC etc..

Thanks!
Title: Re: Optimum internet
Post by: JEWDA on July 22, 2012, 02:07:42 PM
Anyone know what the best current introductory offer is for INTERNET ONLY.
Best in price and also Ipod/Amazon GC etc..

Thanks!
You should be able to get $29.95 for 1st year
Title: Re: Optimum internet
Post by: txtmax4 on July 22, 2012, 02:23:18 PM
You should be able to get $29.95 for 1st year
Zehoo?
Title: Re: Optimum internet
Post by: JEWDA on July 22, 2012, 07:45:59 PM
Zehoo?
yup
Title: Optimum internet
Post by: WhyAich on July 22, 2012, 08:02:18 PM
You should be able to get $29.95 for 1st year

Yr? I thought only 6 months
Title: Re: Optimum internet
Post by: momo on July 22, 2012, 08:04:06 PM
where do you see this deal
Title: Re: Optimum internet
Post by: JEWDA on July 22, 2012, 08:06:15 PM
where do you see this deal
you just have to call them and tell them you saw an ad for 29.95 (they might not want to give you in begining).
Its for 1st year.
Title: Re: Optimum internet
Post by: txtmax4 on July 23, 2012, 12:44:54 AM
yup
What happened to the iPods/Amazon GC's?
Title: Re: Optimum internet
Post by: smurf on July 23, 2012, 11:13:33 AM
I believe those promos are only for people transferring TV service from another provider
Title: Re: Optimum internet
Post by: MarkS on July 23, 2012, 12:04:53 PM
I believe those promos are only for people transferring TV service from another provider
They used to have them for double play signup (Internet/phone) but now they don't have a signup offer for double pay anymore :(
Title: Re: Optimum internet
Post by: askmoses on July 24, 2012, 10:45:08 PM
I've already cancelled my optimum and they STILL spam phone call me!! How many times do I need to tell them I don't want a TV!!!
Title: Re: Optimum internet
Post by: Avid Reader on July 24, 2012, 11:11:31 PM
I've already cancelled my optimum and they STILL spam phone call me!! How many times do I need to tell them I don't want a TV!!!
Tell them you're on the donotcall.gov (http://donotcall.gov) list, and you'll have to report them if they call you again.
Title: Optimum internet
Post by: ShmuliT on July 24, 2012, 11:43:12 PM
I've already cancelled my optimum and they STILL spam phone call me!! How many times do I need to tell them I don't want a TV!!!
They always call although we constantly remind them we moved and optimum DOES NOT service our area.
I've been meaning to log into my old account and updating my phone number to my local optimum store. 
Title: Re: Re: Optimum internet
Post by: SamDaMan on July 24, 2012, 11:48:44 PM
They always call although we constantly remind them we moved and optimum DOES NOT service our area.
I've been meaning to log into my old account and updating my phone number to my local optimum store.
+ 1000
Title: Re: Optimum internet
Post by: txtmax4 on July 24, 2012, 11:50:16 PM
I bumped into a guys who offered me $20 a month no contract with some other brand that uses Optimum service (kinda like what PagePlus is to Verizon or MetroPCS to Sprint).
Anyone familiar with this?
Any fine print that I should be aware of?
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 09:42:41 AM
I bumped into a guys who offered me $20 a month no contract with some other brand that uses Optimum service (kinda like what PagePlus is to Verizon or MetroPCS to Sprint).
Anyone familiar with this?
Any fine print that I should be aware of?

Info please.
Title: Re: Optimum internet
Post by: Avid Reader on July 25, 2012, 09:51:03 AM
I bumped into a guys who offered me $20 a month no contract with some other brand that uses Optimum service (kinda like what PagePlus is to Verizon or MetroPCS to Sprint).
Anyone familiar with this?
Any fine print that I should be aware of?
+1
Info please.
He just set me up with internet and phone @ $20 each. I have the exact same speeds as I had with optimum directly, and no glitches with the internet so far (about a week so far). Not sure if I will continue using the phone service though.
The only fine print I have is that I have no idea how he's pulling this off...
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 09:58:13 AM
+1He just set me up with internet and phone @ $20 each. I have the exact same speeds as I had with optimum directly, and no glitches with the internet so far (about a week so far). Not sure if I will continue using the phone service though.
The only fine print I have is that I have no idea how he's pulling this off...

Is there any up-front cost? New modem setup, I guess... How is it billed/who do you pay?
Title: Re: Optimum internet
Post by: Avid Reader on July 25, 2012, 09:59:37 AM
Is there any up-front cost? New modem setup, I guess... How is it billed/who do you pay?
Nope, nothing.
You pay him directly.
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 10:01:23 AM
You pay him directly.

Cash? CC? Do you know him personally? Local guy?
Title: Re: Optimum internet
Post by: Avid Reader on July 25, 2012, 10:03:53 AM
Cash? CC? Do you know him personally? Local guy?
Local guy. Seems you can pay him any way you want. Cash preferred.
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 10:06:30 AM
@txtmax4 @Avid Reader:

How do you guys know you're not going to get a knock on your door with someone wanting to know why you're stealing internet?...
Title: Re: Optimum internet
Post by: Avid Reader on July 25, 2012, 10:24:55 AM
@txtmax4 @Avid Reader:

How do you guys know you're not going to get a knock on your door with someone wanting to know why you're stealing internet?...
Nothing is certain, but I dont think it's stolen.
Title: Re: Optimum internet
Post by: txtmax4 on July 25, 2012, 10:34:13 AM
Nothing is certain, but I dont think it's stolen.
I personally am a bit wary, that's why I asked in here.
@Avid: what's the name of the company?
Title: Re: Optimum internet
Post by: Avid Reader on July 25, 2012, 10:42:23 AM
I personally am a bit wary, that's why I asked in here.
@Avid: what's the name of the company?
Sent you a PM
Title: Re: Optimum internet
Post by: MarkS on July 25, 2012, 12:39:22 PM
I got a mailing today offering Triple play for $79, and you get a free Kindle Fire within 60 days of signup.  Expires 8/15

I don't think there is a cancellation penalty, so you could sign up for triple play, get the KF, and downgrade to just Internet (and or phone) after 60 days.

Title: Re: Optimum internet
Post by: JEWDA on July 25, 2012, 12:40:48 PM
I got a mailing today offering Triple play for $79, and you get a free Kindle Fire within 60 days of signup.  Expires 8/15

I don't think there is a cancellation penalty, so you could sign up for triple play, get the KF, and downgrade to just Internet (and or phone) after 60 days.
I got the same offer few days ago. Is it also for existing customers or for new?
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 12:41:53 PM
I got a mailing today offering Triple play for $79, and you get a free Kindle Fire within 60 days of signup.  Expires 8/15

I don't think there is a cancellation penalty, so you could sign up for triple play, get the KF, and downgrade to just Internet (and or phone) after 60 days.

Interesting.

I got the same offer few days ago. Is it also for existing customers or for new?

I bet it's new only (unless it's an upgrade offer, never seen those)
Title: Re: Optimum internet
Post by: JEWDA on July 25, 2012, 12:42:38 PM

I bet it's new only (unless it's an upgrade offer, never seen those)
So then why would they send it to me??
Title: Re: Optimum internet
Post by: AsherO on July 25, 2012, 12:43:33 PM
So then why would they send it to me??

Hmmm, does it use the words upgrade?
Title: Re: Optimum internet
Post by: bubbles on July 25, 2012, 12:45:21 PM
usually these triple play offers are good for upgrades but require you to be switching over from a different tv provider (at least the ones I always received)
Title: Re: Optimum internet
Post by: JEWDA on July 25, 2012, 12:46:41 PM
Hmmm, does it use the words upgrade?
I threw it out.
Title: Re: Optimum internet
Post by: MarkS on July 25, 2012, 12:48:44 PM
I got the same offer few days ago. Is it also for existing customers or for new?
It's not clear. Says if you are a current Optimum customer but don't have current TV service, you are 'eligible for this special offer'

Then it says at the bottom
Quote
Offer for residential DBS (satelite) & phone company TV subscribers with Optimum Online in good standing w/o current promo.

Not sure what that means. Maybe that if you currently have Optimum phone/internet you will get the $79 price but not the KF??

usually these triple play offers are good for upgrades but require you to be switching over from a different tv provider (at least the ones I always received)
Maybe that's what it means. It goes on to say you need a Non-Optimum previous video providers bill...
Title: Re: Optimum internet
Post by: MarkS on July 25, 2012, 12:55:11 PM
(http://i45.tinypic.com/fva4xt.jpg)
Title: Re: Optimum internet
Post by: WhyAich on July 25, 2012, 01:04:37 PM
this is nice but you are locked in...

and what if you only want internet?
Title: Re: Optimum internet
Post by: txtmax4 on July 25, 2012, 02:58:01 PM
this is nice but you are locked in...

and what if you only want internet?
I know someone that did it for the iPod and cxld about 2-3 months later (or downgraded to internet only), but it's still an investment.
Dunno exactly how much he netted.
Title: Re: Optimum internet
Post by: Smokey Joe Robinson on July 25, 2012, 11:52:40 PM
this is nice but you are locked in...

and what if you only want internet?
my dad just did it, you arent locked in, rather the rates are fixed, but you can cancel at any time.
It comes included with a dvr and hd box. I believe hes paying $70+6.95.

He switched from fios, so before He did Fios offered him similar service for $65 a month for a year.

just Fyi, this plan includes optimum boost (which is supposedly faster than Fios), net gear router, one phone line, and some sort of tv package.

Theyre basically killing each other in competing for everyones business.
Title: Re: Optimum internet
Post by: Avid Reader on July 26, 2012, 11:09:58 AM


Theyre basically killing each other in competing for everyones business.
Consumers win!
Title: Re: Optimum internet
Post by: robi on August 02, 2012, 01:24:26 AM
Called them the other day to tell I'm switching to Verizon. They ask why. I say they're cheaper better faster. He says he'll match the price and speeds of Verizon, so I'm now paying 60$ a month for boost plus And voice (in year 2). I then told him that my router isn't capable of the new high speeds, so he says he'll throw in a router too! They really are killing each other
Title: Re: Optimum internet
Post by: askmoses on August 02, 2012, 01:28:08 AM
Called them the other day to tell I'm switching to Verizon. They ask why. I say they're cheaper better faster. He says he'll match the price and speeds of Verizon, so I'm now paying 60$ a month for boost plus And voice (in year 2). I then told him that my router isn't capable of the new high speeds, so he says he'll throw in a router too! They really are killing each other
Think they'll bite even if Verizon doesn't service my block?
Title: Re: Optimum internet
Post by: robi on August 02, 2012, 01:55:19 AM
Think they'll bite even if Verizon doesn't service my block?
Dunno. I was seriously gonna switch, optimum was really bad for me lately. Why don't you tell them your switching to xfinity or something that is avail?
Title: Re: Optimum internet
Post by: JEWDA on August 02, 2012, 11:20:13 AM
Called them the other day to tell I'm switching to Verizon. They ask why. I say they're cheaper better faster. He says he'll match the price and speeds of Verizon, so I'm now paying 60$ a month for boost plus And voice (in year 2). I then told him that my router isn't capable of the new high speeds, so he says he'll throw in a router too! They really are killing each other
Did you have to show them any proof that your switching to verizon?
Title: Re: Optimum internet
Post by: Yitz on August 02, 2012, 11:34:58 AM
I would like to try it with only internet service to get them to give me a competitive deal.
Title: Re: Optimum internet
Post by: JEWDA on August 02, 2012, 11:37:00 AM
I would like to try it with only internet service to get them to give me a competitive deal.
+1
Title: Re: Re: Optimum internet
Post by: smurf on August 02, 2012, 11:38:08 AM
I would like to try it with only internet service to get them to give me a competitive deal.
Last I checked it was 29.99 a month for a year
Title: Re: Optimum internet
Post by: robi on August 02, 2012, 11:57:53 AM
Did you have to show them any proof that your switching to verizon?
no. I don't think that would make a difference, the second you cancel they lose you, and they obviously don't want that
Title: Re: Optimum internet
Post by: Yitz on August 02, 2012, 12:19:23 PM
Last I checked it was 29.99 a month for a year
is that after the 1 year service deal, because I am paying something like $49.
Title: Re: Optimum internet
Post by: JEWDA on August 02, 2012, 12:24:03 PM
is that after the 1 year service deal, because I am paying something like $49.
They always have a promo for 29.95 for 1st year just internet.
Title: Re: Optimum internet
Post by: askmoses on August 02, 2012, 01:29:36 PM
is that after the 1 year service deal, because I am paying something like $49.

Just "move out" and have someone else "move in".
Title: Re: Re: Optimum internet
Post by: smurf on August 02, 2012, 02:25:06 PM
Just "move out" and have someone else "move in".
Yup ask AsherO all about that
Title: Re: Optimum internet
Post by: Shmelly on August 02, 2012, 03:41:26 PM
Think they'll bite even if Verizon doesn't service my block?
I've heard that they just plug your address in to the Verizon availability map, if it says you can get Verizon they're willing to negotiate, otherwise you won't get anywhere.
Title: Re: Optimum internet
Post by: txtmax4 on August 14, 2012, 02:16:08 AM
I'm probably calling Optimum tomorrow to set up internet service. Anything I should know?
Any better options than $29.95/mo?
TIA.
Title: Re: Optimum internet
Post by: txtmax4 on August 14, 2012, 10:57:56 PM
I'm probably calling Optimum tomorrow to set up internet service. Anything I should know?
Any better options than $29.95/mo?
TIA.
Bumping this...
Title: Re: Optimum internet
Post by: AsherO on August 15, 2012, 12:34:16 AM
I'm probably calling Optimum tomorrow to set up internet service. Anything I should know?
Any better options than $29.95/mo?
TIA.

They service your building?

Maybe some sorta signup incentive?
Title: Re: Optimum internet
Post by: txtmax4 on August 15, 2012, 01:38:44 AM
Maybe some sorta signup incentive?
Supposedly the $29.95 is the incentive...
Can any other companies beat them in price for internet only?
Title: Re: Optimum internet
Post by: dovymonsey on August 16, 2012, 12:28:54 AM
Just called yesterday and told them I'm ganna switch if I don't get the 29.95 deal on Internet and they extended it for a nother year
Title: Optimum internet
Post by: Name Changed on August 16, 2012, 01:25:45 AM
Anyone got the $29.95 for boost?

Title: Re: Optimum internet
Post by: JEWDA on October 17, 2012, 11:23:55 AM
I called optimum yesterday and told them I really want to stay with them and dont wana pay 49.95, they gave me 29.95 for another year!
Title: Re: Optimum internet
Post by: AsherO on October 17, 2012, 12:55:03 PM
I called optimum yesterday and told them I really want to stay with them and dont wana pay 49.95, they gave me 29.95 for another year!

They must have good competition (e.g. Fios) in your area. Did you seak to CS or retention?
Title: Re: Optimum internet
Post by: JEWDA on October 17, 2012, 12:59:24 PM
They must have good competition (e.g. Fios) in your area. Did you seak to CS or retention?
I called the Disconnect Department 1-877-936-4778.
Title: Re: Optimum internet
Post by: plainbachur on October 17, 2012, 06:11:38 PM
I have a friend I got him internet with boost, phone, tv with extra channels $95 a month
Title: Re: Optimum internet
Post by: popcorn1508 on October 17, 2012, 06:47:15 PM
Anyone got the $29.95 for boost?
Yep for the past 2 yrs
Title: Re: Optimum internet
Post by: JEWDA on October 17, 2012, 06:49:46 PM
Yep for the past 2 yrs
how??
Title: Re: Optimum internet
Post by: AsherO on October 17, 2012, 07:01:11 PM
I have a friend I got him internet with boost, phone, tv with extra channels $95 a month

Boost is usually $15? because they just offered me Phone/Internet/TV for $80, but I don't need those services.

how??

+1
Title: Re: Optimum internet
Post by: popcorn1508 on October 17, 2012, 08:19:34 PM
95 dollars for all 3 with dvr and free boxes boost plus free router and battery backup
Title: Re: Optimum internet
Post by: Saver2000 on October 17, 2012, 08:20:48 PM
95 dollars for all 3 with dvr and free boxes boost plus free router and battery backup
That doesn't answer the question.
Title: Re: Optimum internet
Post by: popcorn1508 on October 17, 2012, 08:25:13 PM
That doesn't answer the question.
WHat q and internet with boost plusfor the past 2 yrs for 30 isgor me and all 3 fOr my parents
Title: Re: Optimum internet
Post by: JEWDA on October 17, 2012, 09:56:58 PM
WHat q and internet with boost plusfor the past 2 yrs for 30 isgor me and all 3 fOr my parents
That Definitly did not answer the question nor did it give us any usefull info. This is a forum not a chat session.
Title: Re: Optimum internet
Post by: popcorn1508 on October 17, 2012, 11:59:29 PM
That Definitly did not answer the question nor did it give us any usefull info. This is a forum not a chat session.
Thats why I asked what q maybe you should answer my q
Title: Re: Optimum internet
Post by: Saver2000 on October 18, 2012, 12:00:26 AM
Thats why I asked what q maybe you should answer my q
how??
Title: Re: Optimum internet
Post by: lfas25 on October 18, 2012, 12:03:41 AM
My current bill is for $107.62 after taxes and fees.
I have"
2 cable boxes with DVR
Internet w/ Boost
Optimum Voice

This is what I've been paying since I signed up just over a year ago, and I got the free iPod touch.
Title: Re: Optimum internet
Post by: popcorn1508 on October 18, 2012, 12:05:18 AM
My current bill is for $107.62 after taxes and fees.
I have"
2 cable boxes with DVR
Internet w/ Boost
Optimum Voice

This is what I've been paying since I signed up just over a year ago, and I got the free iPod touch.
Whixh tv package
Title: Re: Optimum internet
Post by: lfas25 on October 18, 2012, 12:09:22 AM
Whixh tv package
Triple play (I think)
Though when I did sign up I told them I was switching from Dish, and they made me send in a bill for proof. My friends mother has dish so we altered the bill to say my name and faxed it over... When my friend did the same thing with Optimum they didn't make him send in a bill...
Title: Re: Re: Optimum internet
Post by: SamDaMan on October 19, 2012, 02:39:49 AM
That Definitly did not answer the question nor did it give us any usefull info. This is a forum not a chat session.
and once your at it his typing is gross!!
Title: Re: Optimum internet
Post by: JEWDA on November 15, 2012, 01:06:57 PM
Anyone who lost service during Hurricane Sandy can request credit here http://optimum.net/credit.
Title: Re: Optimum internet
Post by: mod on November 15, 2012, 02:30:37 PM
I called optimum yesterday and told them I really want to stay with them and dont wana pay 49.95, they gave me 29.95 for another year!

+1
Title: Re: Optimum internet
Post by: MosheP on November 30, 2012, 11:30:45 AM
I called optimum yesterday and told them I really want to stay with them and dont wana pay 49.95, they gave me 29.95 for another year!

They don't make it easy to get the 29.95 for another year. I basically had to battle the rep to get it. For 10 minutes he was offering me bundles, upgraded speed, discussing Verizon's prices etc. I had to yell at him, "All I want is a yes or no from you. Can you give me another year of the same service at 29.95?"

In the end I have to pay 49.95 for the first few days of the billing period, and my new billing period starts today at 29.95 for another 12 months.
Title: Re: Optimum internet
Post by: AsherO on November 30, 2012, 11:32:42 AM
They don't make it easy to get the 29.95 for another year. I basically had to battle the rep to get it. For 10 minuets he was offering me bundles, upgraded speed, discussing Verizon's prices etc. I had to yell at him, "All I want is a yes or no from you. Can you give me another year of the same service at 29.95?"

In the end I have to pay 49.95 for the first few days of the billing period, and my new billing period starts today at 29.95 for another 12 months.

I called yesterday, when I asked for a supervisor (after half an hour of him trying to upsell me) he came back with an offer of $29.95 for regular and $44.95 for Boost Plus.
Title: Re: Optimum internet
Post by: MosheP on November 30, 2012, 11:41:46 AM
I called yesterday, when I asked for a supervisor (after half an hour of him trying to upsell me) he came back with an offer of $29.95 for regular and $44.95 for Boost Plus.

They are very persistent. But also stupid, no change of tactics, it was 10 minutes of the same line at least 20 times.

I got off easy with 10 minutes, and 7 minutes on hold while he spoke to a super. I doubt he needed a supers permission, they put you on hold hoping you will just hang up and pay the 49.95
Title: Re: Optimum internet
Post by: WhyAich on November 30, 2012, 12:32:07 PM
I called yesterday, when I asked for a supervisor (after half an hour of him trying to upsell me) he came back with an offer of $29.95 for regular and $44.95 for Boost Plus.
+1, just got it extended for another year :)

one phone call
Title: Re: Optimum internet
Post by: popcorn1508 on December 01, 2012, 10:42:19 PM
I HOPE YOU ALL SPEAK TO THE RETENTION DEPT. BEC THEY ARE THE EASIEST
Title: Re: Optimum internet
Post by: AsherO on December 01, 2012, 11:24:47 PM
I HOPE YOU ALL SPEAK TO THE RETENTION DEPT. BEC THEY ARE THE EASIEST

Right, but there's no reason to type that in caps.

(http://images4.wikia.nocookie.net/__cb20110708123803/legouniverse/images/0/08/Capslock.jpg)
Title: Re: Optimum internet
Post by: popcorn1508 on December 02, 2012, 06:28:53 PM
Right, but there's no reason to type that in caps.

(http://images4.wikia.nocookie.net/__cb20110708123803/legouniverse/images/0/08/Capslock.jpg)
from what it sounds like some people did not and thats why it took them some time
Title: Re: Optimum internet
Post by: AsherO on December 02, 2012, 06:41:06 PM
from what it sounds like some people did not and thats why it took them some time

I did and it still took some time.
Title: Re: Optimum internet
Post by: Shmelly on December 04, 2012, 02:47:07 PM
Is there a direct number to the retention department?
Title: Re: Optimum internet
Post by: churnbabychurn on December 31, 2012, 08:34:43 AM
I called yesterday, when I asked for a supervisor (after half an hour of him trying to upsell me) he came back with an offer of $29.95 for regular and $44.95 for Boost Plus.
I settled for that last year. cant imagine them letting me downgrade back to just 29.95 right?
Title: Re: Optimum internet
Post by: popcorn1508 on December 31, 2012, 06:33:52 PM
Nope tell them you want to switch to another provider bec the price went up I've been doing it for a couple years already always worked I even get boost plus included for free
Title: Re: Optimum internet
Post by: bubbles on January 02, 2013, 12:57:45 PM
The promotion on my optimum online ended this week and it went back to regular pricing. Took me 20 minutes on hold until someone picked up, but from there it was just 3 minutes until I got the promo added back on for the third consecutive year  :)
Title: Re: Optimum internet
Post by: churnbabychurn on January 02, 2013, 01:55:54 PM
Couple of years ago I had them switch service from my wife's to my name and it worked. The next year the reps couldn't make that happen though.
Title: Re: Optimum internet
Post by: churnbabychurn on January 22, 2013, 06:15:27 PM
Look at this:  >:(

New rates for Optimum Online customers.
For 10 years, Optimum Online has remained at the same low price.
However, effective with your next billing statement, the price for
Optimum Online will increase by $5 per month.
Over the years, weíve maintained our commitment to add value to your
service, like an extensive network upgrade to deliver on average more
than 100% of the speeds we advertise. Or thereís the continuing expansion
of freeWiFi provided by Optimum hotspots to help you avoid paying
expensive data charges on wireless devices. As of today, there are over
50,000 Optimum hotspots in the service area and this number grows each
week. Plus, thereís more value-added innovation to come.
Thanks for being an Optimum customer.We appreciate your business.
Title: Re: Optimum internet
Post by: popcorn1508 on January 22, 2013, 06:47:13 PM
Is that going to take in effect if they promised me 30 for the next year or us this for the people that are paying 50 a month
Title: Re: Re: Optimum internet
Post by: Wolf on January 23, 2013, 01:28:27 AM
Is that going to take in effect if they promised me 30 for the next year or us this for the people that are paying 50 a month
probably not, that would be a promotional price that wouldn't get affected.
Title: Re: Optimum internet
Post by: churnbabychurn on January 23, 2013, 08:13:56 AM
Im on a promo and I got the message.
Title: Re: Optimum internet
Post by: churnbabychurn on March 03, 2013, 02:32:20 PM
 I had 29.95 for internet extended to two years cuz I added boost for 14.95.
Any solution to get them to extend rate? which dept is best to HUCA, sales, disconnect.
Also is there any alternative decent internet only service in Lakewood NJ for less that $50 a month?
Title: Re: Optimum internet
Post by: popcorn1508 on March 03, 2013, 07:11:18 PM
Idk for the past 3 years I call up and convince them to give me the Internet with boost plus for 29.99
Title: Re: Optimum internet
Post by: churnbabychurn on March 03, 2013, 07:40:01 PM
Idk for the past 3 years I call up and convince them to give me the Internet with boost plus for 29.99
Can you share some talking points? thanks!
Title: Re: Optimum internet
Post by: popcorn1508 on March 03, 2013, 07:42:43 PM
Well I had an issue the first year and had over 10 tecs come down and some told me the boost plus line will have less traffic so that's what I told the retention dept
Title: Re: Optimum internet
Post by: churnbabychurn on March 28, 2013, 04:25:43 PM
extended my promo by adding basic TV, Now its ~$51 including boost.
I noticed that on the bill there is a ~$7 charge for renting the TV equipment. As I dont have a TV I called to ask if I can return the equipment but still "have" TV...
she asked her supervisor he said no way, how can we sell you tv without renting you the ability to use it? ::)...
HUCA or just go to store and return it?
Title: Re: Optimum internet
Post by: popcorn1508 on March 28, 2013, 06:57:35 PM
extended my promo by adding basic TV, Now its ~$51 including boost.
I noticed that on the bill there is a ~$7 charge for renting the TV equipment. As I dont have a TV I called to ask if I can return the equipment but still "have" TV...
she asked her supervisor he said no way, how can we sell you tv without renting you the ability to use it? ::)...
HUCA or just go to store and return it?
i got the boost for just 30 try for that with retention
Title: Re: Optimum internet
Post by: churnbabychurn on March 28, 2013, 08:46:45 PM
i got the boost for just 30 try for that with retention
tried that ... got HUCA fatigue  :(
Title: Re: Optimum internet
Post by: Fan of Dan on March 29, 2013, 02:39:00 AM
I pay 60 for phone and Internet. Every year I just switch from commercial to residential and vice versa.
Title: Re: Optimum internet
Post by: popcorn1508 on March 29, 2013, 08:30:43 AM
I pay 60 for phone and Internet. Every year I just switch from commercial to residential and vice versa.
how do u take u number from optimum buisness to optimum they told me you can't do it
Title: Re: Optimum internet
Post by: Yitz on March 29, 2013, 08:32:26 AM
Verizon is offering Home Fusion which is a little less than Optimum
Title: Re: Optimum internet
Post by: popcorn1508 on March 29, 2013, 08:39:45 AM
Verizon is offering Home Fusion which is a little less than Optimum
including taxes?or not
Title: Re: Optimum internet
Post by: churnbabychurn on March 29, 2013, 09:20:19 AM
I pay 60 for phone and Internet. Every year I just switch from commercial to residential and vice versa.
For that we have GV
Title: Re: Optimum internet
Post by: DoGo on April 07, 2013, 05:37:00 PM
After the first year promo I called and asked straight for the cancelation dept told them too expensive for just Internet since I use VoIP so she said she'll give me Internet plus boost for 45 and waive the installation of a better router capable of boost.. Sure enough on the bill it showed 29.99 for reg Internet and 15 for the boost, I called and cancelled the boost so I'm left with orig promo. Good luck, and make sure to deal with cancelation dept (my friend got the promo again without boost).
Title: Re: Optimum internet
Post by: churnbabychurn on April 07, 2013, 06:21:34 PM
After the first year promo I called and asked straight for the cancelation dept told them too expensive for just Internet since I use VoIP so she said she'll give me Internet plus boost for 45 and waive the installation of a better router capable of boost.. Sure enough on the bill it showed 29.99 for reg Internet and 15 for the boost, I called and cancelled the boost so I'm left with orig promo. Good luck, and make sure to deal with cancelation dept (my friend got the promo again without boost).
I had same situation, they did not allow me to cancel the boost without loosing the promo.
Title: Re: Optimum internet
Post by: DoGo on April 07, 2013, 07:48:55 PM
I had same situation, they did not allow me to cancel the boost without loosing the promo.
I guess it depense who you get on the phone.. And their mood (which u can change)
Title: Re: Optimum internet
Post by: dd321 on April 08, 2013, 04:57:51 PM
Is there a special # for retention dept ?
Title: Re: Optimum internet
Post by: churnbabychurn on April 08, 2013, 05:08:07 PM
Is there a special # for retention dept ?
don't know it if there is one, call and be connected to cancelation dept. Btw they close at ~8
Title: Re: Optimum internet
Post by: dd321 on April 08, 2013, 05:21:51 PM
don't know it if there is one, call and be connected to cancelation dept. Btw they close at ~8
thnx. My 1 yr extension on promo deal was just up... Wish me luck...
Title: Re: Optimum internet
Post by: ybeeds on April 09, 2013, 11:06:40 AM
... And their mood (which u can change)

...sometimes  :-*
Title: Re: Optimum internet
Post by: dd321 on April 09, 2013, 11:56:54 AM
they willing to give me phone and internet (no boost) for 59.99$. can i do better?
Title: Re: Optimum internet
Post by: Name Changed on April 09, 2013, 11:58:52 AM
they willing to give me phone and internet (no boost) for 59.99$. can i do better?
That's the typical special for 1st year subscribers

Title: Re: Optimum internet
Post by: dd321 on April 09, 2013, 12:02:08 PM
That's the typical special for 1st year subscribers
actually she just upped it to 64.90 and i get boost plus - up to 50mbps (am getting close to 30 on reg boost now)
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 01:53:38 PM
they willing to give me phone and internet (no boost) for 59.99$. can i do better?
I very easily got internet and boost for~$44.
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 01:54:35 PM
I recently got boost + basic TV for 52
Title: Re: Optimum internet
Post by: dd321 on April 09, 2013, 02:44:49 PM
I very easily got internet and boost for~$44.
and phone?
Title: Re: Optimum internet
Post by: popcorn1508 on April 09, 2013, 03:58:25 PM
and phone?
prob gv
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 04:10:50 PM
prob gv
+100
Title: Re: Optimum internet
Post by: dd321 on April 09, 2013, 04:28:40 PM
prob gv
gv?
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 04:29:17 PM
GOOGLE VOICE= free 8)
Title: Re: Optimum internet
Post by: dd321 on April 09, 2013, 04:30:49 PM
GOOGLE VOICE= free 8)
eh. what you do about fax #?
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 04:33:15 PM
eh. what you do about fax #?
I use it for fax no problem, (Had to slow down the fax transmission speed..)
 if you want a dedicated fax line read the thread, IIRC its not so complicated.
Title: Re: Optimum internet
Post by: bubbles on April 09, 2013, 06:07:33 PM
I just used it for the first time to send a fax, didn't have to do anything other than plug in the phone wire
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 06:14:08 PM
I just used it for the first time to send a fax, didn't have to do anything other than plug in the phone wire
It usually does work but I started having some faxes occasionally not going through, someone to posted slow down transmission speed, Iv never had a problem since.
Title: Re: Optimum internet
Post by: bubbles on April 09, 2013, 06:49:54 PM
It usually does work but I started having some faxes occasionally not going through, someone to posted slow down transmission speed, Iv never had a problem since.

It said fax failed or it said it went thru just they didn't receive it on the other side?
Title: Re: Optimum internet
Post by: DoGo on April 09, 2013, 06:53:12 PM
once on topic... i slowed it down and my obihai 202 doesnt work to fax
Title: Re: Optimum internet
Post by: churnbabychurn on April 09, 2013, 07:00:10 PM
It said fax failed or it said it went thru just they didn't receive it on the other side?
was a long time ago but IIRC the both/strange thing were happening, I would check to confirm it went through if important.
Title: Re: Optimum internet
Post by: bubbles on April 09, 2013, 07:20:38 PM
was a long time ago but IIRC the both/strange thing were happening, I would check to confirm it went through if important.

that's okay, thanks anyway
Title: Re: Optimum internet
Post by: Shinehearts on April 10, 2013, 02:40:40 AM
Nice ~ :)
Title: Re: Optimum internet
Post by: churnbabychurn on April 10, 2013, 09:27:10 AM
Nice ~ :)
+1
Title: Re: Optimum internet
Post by: ELIG on April 10, 2013, 10:28:34 AM
i want to switch from verizon to optimum,and get only internet, how can i keep my number and use google voice and obi?
Title: Re: Optimum internet
Post by: bubbles on April 10, 2013, 10:54:04 AM
i want to switch from verizon to optimum,and get only internet, how can i keep my number and use google voice and obi?

http://forums.dansdeals.com/index.php?topic=5945.msg219218#msg219218
Title: Re: Optimum internet
Post by: nocknock on April 10, 2013, 08:42:18 PM
Does optimum have the LifeLine program?
Title: Re: Optimum internet
Post by: Shmelly on May 13, 2013, 08:11:36 PM
Just did the retention spiel. Ended up with:

Preferred package on 2 TVs, DVR Plus, Showtime and Encore with their on demands
Boost Plus internet
Phone

for $105.85 plus tax.

Not bad, but I've done better.
 
Title: Re: Optimum internet
Post by: muttman on May 14, 2013, 01:29:58 PM
Just tried and no go, going to call again shortly.
Title: Re: Optimum internet
Post by: Shmelly on May 14, 2013, 01:54:51 PM
Make sure you're talking to the disconnect department.
Title: Re: Optimum internet
Post by: asks on July 01, 2013, 01:24:43 PM
Make sure you're talking to the disconnect department.
my one-year 29.99 promo ran out and was set to go to 54.95.  Called disconnect dept, told them i would go to Verizon for faster speeds and maybe for less $$.

CS rep switched me to 39.99 plan and gave me free BOOST service (up to 50 mbps?) and is sending me a faster modem by fedex.

Total time on call: less than 5 mins!
Title: Re: Optimum internet
Post by: Moes Tavern on July 01, 2013, 10:01:28 PM
Has anyone been able to get them to guarantee these deals for more then a year?

I got a postcard in the mail offering a 2 year deal for new customers and I called up to see if they would extend the 2 years to me and they said no.

Even tried to HUCA and got nothing.
Title: Re: Optimum internet
Post by: asks on July 02, 2013, 09:02:13 AM
Has anyone been able to get them to guarantee these deals for more then a year?

I got a postcard in the mail offering a 2 year deal for new customers and I called up to see if they would extend the 2 years to me and they said no.

Even tried to HUCA and got nothing.
usually they give promo rates for one year.
Title: Re: Optimum internet
Post by: nikone on July 02, 2013, 05:13:58 PM
Has anyone experienced terrible DVD Plus lag times, load times, and fast forward times?
Title: Re: Optimum internet
Post by: churnbabychurn on July 02, 2013, 09:35:35 PM
Just logged in to pay my bill, the new website is weird and trippy ::)
Title: Re: Optimum internet
Post by: Tzfas on July 02, 2013, 11:20:45 PM
I do it every summer I close my account for the few weeks Iím away, than call to reopen and always get the $29.99 special again for 12 months.
Title: Re: Optimum internet
Post by: dd321 on July 02, 2013, 11:37:27 PM

I do it every summer I close my account for the few weeks Iím away, than call to reopen and always get the $29.99 special again for 12 months.
have u gotten it recently?
Title: Re: Optimum internet
Post by: sawlw on July 09, 2013, 01:27:51 PM
Is there any way to get recon prices for first time service, I keep getting "sorry 39.99 is our price, and there is nothing I can do"
Title: Re: Optimum internet
Post by: asks on July 09, 2013, 01:29:18 PM
Is there any way to get recon prices for first time service, I keep getting "sorry 39.99 is our price, and there is nothing I can do"
sign up for one month, then call disconnect saying you saw better proces elsewhere...
Title: Re: Optimum internet
Post by: Nitantnel on July 09, 2013, 06:03:12 PM
Is there any way to get recon prices for first time service, I keep getting "sorry 39.99 is our price, and there is nothing I can do"


AFAIK, they stopped offering 29.95 for new customers. CMIIW.
Title: Re: Optimum internet
Post by: mochada on July 09, 2013, 07:46:13 PM
my one-year 29.99 promo ran out and was set to go to 54.95.  Called disconnect dept, told them i would go to Verizon for faster speeds and maybe for less $$.

CS rep switched me to 39.99 plan and gave me free BOOST service (up to 50 mbps?) and is sending me a faster modem by fedex.

Total time on call: less than 5 mins!

WOW I have to call them back! Same thing happened to me 29.99 promo ended, saw 54.95 on the bill, offered me $39.99 for the year..but no boost!
Title: Re: Optimum internet
Post by: asks on July 10, 2013, 09:11:07 AM
WOW I have to call them back! Same thing happened to me 29.99 promo ended, saw 54.95 on the bill, offered me $39.99 for the year..but no boost!
HUCA, i didnt even ask for Boost, they just gave it to me
Title: Re: Optimum internet
Post by: mochada on July 10, 2013, 09:48:02 AM
HUCA, i didnt even ask for Boost, they just gave it to me

I called back last night after reading your post.  The rep gave me boost with no qs asked.
Title: Re: Optimum internet
Post by: asks on July 10, 2013, 09:48:53 AM
I called back last night after reading your post.  The rep gave me boost with no qs asked.
8)
Title: Re: Optimum internet
Post by: mkramer on July 10, 2013, 02:45:41 PM
My CV/Optimum internet just went up from $30 to $55. Called retention, and they put me on the $40 plan, saying this is the best offer even for new customers.

Thinking of switching to FreedomPop:
$19 /mo
8mbps
10 Gb /mo limit

The limit isn't a problem for me, but the bandwidth might be if the speeds are worse than posted.

Anyone have any experience with this?

Thanks! :)
Title: Re: Optimum internet
Post by: cozmohoot on July 10, 2013, 07:06:01 PM
U can't compare optimum to freedom pop wimax service.
Title: Re: Optimum internet
Post by: BAHayman on July 10, 2013, 07:22:21 PM
Just did the retention spiel. Ended up with:

Preferred package on 2 TVs, DVR Plus, Showtime and Encore with their on demands
Boost Plus internet
Phone

for $105.85 plus tax.

Not bad, but I've done better.
DVR Plus?

They gave me pretty much the same but only 1 TV and DVR (regular?) for $101 plus tax.
Title: Re: Optimum internet
Post by: mkramer on July 10, 2013, 07:26:42 PM
U can't compare optimum to freedom pop wimax service.

Thnx
Title: Re: Optimum internet
Post by: dovy2 on September 09, 2013, 08:57:14 PM
any1 have luck getting the 29.99 recently?
Title: Re: Optimum internet
Post by: KidOOO on September 15, 2013, 10:40:34 AM
So my $29.99 just ended this month, called and they said lowest price right now is $39.99 even for new customers, she offered me the price but wouldn;t give me the boost for free, asked for $5 extra, even after a few minutes of back and forth

any ideas?
Title: Re: Optimum internet
Post by: DoGo on September 15, 2013, 10:56:45 AM
So my $29.99 just ended this month, called and they said lowest price right now is $39.99 even for new customers, she offered me the price but wouldn;t give me the boost for free, asked for $5 extra, even after a few minutes of back and forth

any ideas?
I did +boost for around 45 then took off the boost and was left with 29.99
Title: Re: Optimum internet
Post by: KidOOO on September 15, 2013, 11:07:45 AM
I did +boost for around 45 then took off the boost and was left with 29.99

Was it recently?
Title: Re: Optimum internet
Post by: DoGo on September 15, 2013, 12:05:55 PM
Was it recently?
half a year about
Title: Re: Optimum internet
Post by: yuneeq on September 15, 2013, 12:39:24 PM
half a year about

I doubt it would still work. They changed the price after that.
Title: Re: Optimum internet
Post by: DoGo on September 15, 2013, 09:44:55 PM
I doubt it would still work. They changed the price after that.
I did it after the price raise.. I think it was gona b 55 monthly. Or else there was another
Title: Re: Optimum internet
Post by: Mimi K. on October 01, 2013, 12:45:14 AM
I just got a shutoff notice from optimum.  :P
My bill is $120 instead of $60 ($29.99 pm)
I called and they said call "Retention" in the morning 866.644.4688
Wish me luck!   ;)
P.S. all these posts talk about lowering it for the future.
What about the past two months?
Any experiences?
Title: Re: Optimum internet
Post by: EJB on October 01, 2013, 12:47:11 AM
I just got a shutoff notice from optimum.  :P
My bill is $120 instead of $60 ($29.99 pm)
I called and they said call "Retention" in the morning 866.644.4688
Wish me luck!   ;)
P.S. all these posts talk about lowering it for the future.
What about the past two months?
Any experiences?

Please share your experiences. My year promo ends in a month, and there are few reliable alternatives where I live.
Title: Re: Optimum internet
Post by: Avid Reader on October 18, 2013, 05:05:12 PM
My year at $30 was up. I called retention at 866.644.4688 and got the $40 promotion applied.
Title: Re: Optimum internet
Post by: Moshe123 on October 18, 2013, 05:23:37 PM
My year at $30 was up. I called retention at 866.644.4688 and got the $40 promotion applied.

The $30 is for only Internet?
Title: Re: Optimum internet
Post by: Am on October 18, 2013, 05:32:12 PM
The $30 is for only Internet?
yes
Title: Re: Optimum internet
Post by: yuneeq on October 18, 2013, 05:32:15 PM
The $30 is for only Internet?

$30 is dead. Now minimum $40.
Title: Re: Optimum internet
Post by: Moshe123 on October 18, 2013, 05:40:29 PM
So not a great deal. With phone service for $69.99 is a bigger saving for me than paying $40.
Title: Re: Optimum internet
Post by: yuneeq on October 18, 2013, 05:48:49 PM
So not a great deal. With phone service for $69.99 is a bigger saving for me than paying $40.

Ever heard of Google voice?
Title: Re: Optimum internet
Post by: Moshe123 on October 18, 2013, 05:55:18 PM
Ever heard of Google voice?

Yeah...
Title: Re: Optimum internet
Post by: Moshe123 on October 18, 2013, 05:56:12 PM
I'm too old fashioned...
Maybe one day...
Title: Re: Optimum internet
Post by: Avid Reader on October 19, 2013, 08:35:53 PM
The $30 is for only Internet?
Was, yes.
So not a great deal. With phone service for $69.99 is a bigger saving for me than paying $40.
I'm using GV with Obi = free phone.
Title: Re: Optimum internet
Post by: yuneeq on October 19, 2013, 08:42:56 PM
I'm too old fashioned...
Maybe one day...

Just make sure you upgrade to AOL 5.0 first :P
Title: Re: Optimum internet
Post by: youG on October 19, 2013, 11:37:46 PM
My first year promo just ended ( internet + boost= $44/month) went up to $75 and when i called retention they were very persistent about not renewing it. So instead got me on to a plan for $59 fot internet+ boost and TV. and when i rejected the cable box saying I dont need it and only signed on to save money on internet the said i will get discount for not taking box. And my bill went down to $52
Title: Re: Optimum internet
Post by: popcorn1508 on October 19, 2013, 11:40:34 PM
Huca
Title: Re: Optimum internet
Post by: churnbabychurn on October 20, 2013, 05:43:44 PM
My first year promo just ended ( internet + boost= $44/month) went up to $75 and when i called retention they were very persistent about not renewing it. So instead got me on to a plan for $59 fot internet+ boost and TV. and when i rejected the cable box saying I dont need it and only signed on to save money on internet the said i will get discount for not taking box. And my bill went down to $52
nice! I have the box, have been putting of returning it for a while...Going to try drop it off at the store to get that part of my bill.
Title: Re: Optimum internet
Post by: KidOOO on October 20, 2013, 09:50:58 PM
My first year promo just ended ( internet + boost= $44/month) went up to $75 and when i called retention they were very persistent about not renewing it. So instead got me on to a plan for $59 fot internet+ boost and TV. and when i rejected the cable box saying I dont need it and only signed on to save money on internet the said i will get discount for not taking box. And my bill went down to $52

How is this better than getting just the internet to begin with for $40?
Title: Re: Optimum internet
Post by: Am on October 20, 2013, 10:02:25 PM
How is this better than getting just the internet to begin with for $40?
he said his first year promo was up
Title: Re: Optimum internet
Post by: SavingsBigtime on October 24, 2013, 11:08:02 AM
optimum is not available in my apt whats the best Verizon deal out there ?

when i called them they said internet with speeds up to 7 ,plus phone for unlimited calling in us for $50 plus tax

Also a one time setup of $19.99 and a one time payment for a modem / router for  $39
Title: Re: Optimum internet
Post by: mb1 on October 24, 2013, 11:32:44 AM
optimum is not available in my apt whats the best Verizon deal out there ?

when i called them they said internet with speeds up to 7 ,plus phone for unlimited calling in us for $50 plus tax

Also a one time setup of $19.99 and a one time payment for a modem / router for  $39

wrong thread
Title: Re: Optimum internet
Post by: SavingsBigtime on October 24, 2013, 12:18:09 PM
Don't wont to start a new one , I did a search and this came up, please direct me thanks
Title: Re: Optimum internet
Post by: mb1 on October 24, 2013, 12:32:59 PM
Don't wont to start a new one , I did a search and this came up, please direct me thanks

What’s wrong with starting a new one, when appropriate?

It's better to start a Verizon Internet thread then having Verizon info in an Optimum thread.
Title: Re: Optimum internet
Post by: popcorn1508 on October 24, 2013, 08:30:18 PM
This is what happens when everyone screams at people for opening new threads
Title: Re: Optimum internet
Post by: yuneeq on October 24, 2013, 08:37:48 PM
This is what happens when everyone screams at people for opening new threads

Their brains fall out?
Title: Re: Optimum internet
Post by: churnbabychurn on October 24, 2013, 08:39:56 PM
This is what happens when everyone screams at people for opening new threads
+1
Title: Re: Optimum internet
Post by: KidOOO on October 24, 2013, 11:21:30 PM
he said his first year promo was up

No, the $30 promo ended, now it's a $40 promo, however i managed to get the $40 promo applied for second year as well
Title: Re: Optimum internet
Post by: YG on October 25, 2013, 10:05:15 AM
$30 is dead. Now minimum $40.
How is this better than getting just the internet to begin with for $40?
he said his first year promo was up

So that's it?
the 55/mo they are offering me for 50/25 is the best price I'm going to be able to get?
(no Verizon Fios to my building only DSL)
:(
Title: Re: Optimum internet
Post by: ushdadude on October 25, 2013, 10:51:37 AM
Was, yes.I'm using GV with Obi = free phone.

any word if GV will stay free for 2014?
Title: Re: Optimum internet
Post by: EJB on October 25, 2013, 10:56:15 AM
So that's it?
the 55/mo they are offering me for 50/25 is the best price I'm going to be able to get?
(no Verizon Fios to my building only DSL)
:(

I was just offered 45$/mo for 50/25. I didn't take it since I have a month left on my contract (though I probably should have). In a few weeks I probably will take it.

I also have no other reliable offering in my area. I told him I get from work a verizon LTE hotspot :)
Title: Re: Optimum internet
Post by: yuneeq on October 25, 2013, 11:19:35 AM
Wiki started
Title: Re: Optimum internet
Post by: YG on October 25, 2013, 11:42:14 AM
So the $40 per month is available? (According to wiki)
when icalled up they said the best price was $50 (for 25/15).  and Im a new customer.  never had optimum.
HUCA?
Title: Re: Optimum internet
Post by: yuneeq on October 25, 2013, 11:44:05 AM
HUCA?

Yes
Title: Re: Optimum internet
Post by: YG on October 25, 2013, 11:46:04 AM
will do.
thanks.
Title: Re: Optimum internet
Post by: AJK on October 25, 2013, 04:32:08 PM
For the $40/mo plan, what's the DL/UL speed?
Title: Re: Optimum internet
Post by: KidOOO on October 26, 2013, 08:04:55 PM
For the $40/mo plan, what's the DL/UL speed?

I think it's 15Mb / 5Mb

(http://www.speedtest.net/result/3059692549.png)
Title: Optimum internet
Post by: YG on October 26, 2013, 08:17:51 PM
HUCA'd multiple times.

Consistently told best possible price is 49.95 for 15/5, 54.95 for 50/25

Asked about $40 promo, was told "this is the current promotion"
Title: Re: Optimum internet
Post by: EJB on October 26, 2013, 08:33:40 PM
I think it's 15Mb / 5Mb

(http://www.speedtest.net/result/3059692549.png)

Just upgraded to the more expensive one and started out getting 50/25 but now am getting closer to your download speed. A little faster on the upload, though.

Are you on wifi or wired?
Title: Re: Optimum internet
Post by: churnbabychurn on October 26, 2013, 08:45:29 PM
Just upgraded to the more expensive one and started out getting 50/25 but now am getting closer to your download speed. A little faster on the upload, though.

Are you on wifi or wired?
Unplug modem for 5 min and replug, your speed should get back up.
Title: Re: Optimum internet
Post by: EJB on October 26, 2013, 08:45:35 PM
I lied, it's pretty fast for non-FIOS

(http://www.speedtest.net/result/3059728694.png)
Title: Re: Optimum internet
Post by: AJK on October 26, 2013, 09:00:22 PM
So for $40/mo it's 15/5? :(
Title: Re: Optimum internet
Post by: EJB on October 26, 2013, 09:02:57 PM
So for $40/mo it's 15/5? :(

That's the promotion. YMMV if you've already had the promotion.
Title: Re: Optimum internet
Post by: bubbles on October 26, 2013, 09:12:10 PM
So for $40/mo it's 15/5? :(

It's only $5 more for the increased speeds
Title: Re: Optimum internet
Post by: AJK on October 26, 2013, 09:53:21 PM
$25/15?
Title: Re: Optimum internet
Post by: YG on October 26, 2013, 10:13:23 PM
AFAIK the next level up is 50/25.

Wa told tonight that the 39.95 promo ended a few months ago and now 49.95 is sign up promo for 15/5. 4.95 to upgrade to 50/25. Wasn't offered anything in between.
Title: Re: Optimum internet
Post by: Avid Reader on October 27, 2013, 02:19:38 AM
Well I just got the $40 promo a week or 2 ago.
Title: Re: Optimum internet
Post by: YG on October 27, 2013, 06:51:20 AM
Well I just got the $40 promo a week or 2 ago.
Just by asking for it?

Is Fios available at your address?
Title: Re: Optimum internet
Post by: KidOOO on October 27, 2013, 09:59:55 PM
Just upgraded to the more expensive one and started out getting 50/25 but now am getting closer to your download speed. A little faster on the upload, though.

Are you on wifi or wired?

wifi
Title: Re: Optimum internet
Post by: Avid Reader on October 28, 2013, 01:50:27 AM
Just by asking for it?

Is Fios available at your address?
I called retention and asked for an offer. They gave me every offer they could other than the $40 I wanted. Finally after 10 minutes I asked "don't you have a $40 offer?" he said yes hesitantly, and then applied it to my account.
No Fios by me.
Title: Re: Optimum internet
Post by: mod on December 16, 2013, 02:32:06 PM
Called in today and all they would do is keep me at $59.95 (my $29.95 expired) and increase my speed to 50/25.
I guess I'll try to use that to bargain back to lower price.
Title: Re: Optimum internet
Post by: mod on December 17, 2013, 03:57:39 PM
Called in today and all they would do is keep me at $59.95 (my $29.95 expired) and increase my speed to 50/25.
I guess I'll try to use that to bargain back to lower price.


They are saying that I have been on promotion since 2010 and my account is not eligible for promotion at this point.
Any ideas?
Title: Re: Optimum internet
Post by: raphy781 on December 17, 2013, 04:12:55 PM

They are saying that I have been on promotion since 2010 and my account is not eligible for promotion at this point.
Any ideas?
Have you spoken to a rep from the retentions department? They've given me promotional pricing after regular customer service reps said nothing could be done.
Title: Re: Optimum internet
Post by: mod on December 17, 2013, 04:25:03 PM
Have you spoken to a rep from the retentions department? They've given me promotional pricing after regular customer service reps said nothing could be done.

Spoke to retention 2x (A CS rep actually told me that there was not retention dept :) ). They won't budge.
Title: Re: Optimum internet
Post by: Moes Tavern on December 17, 2013, 08:20:37 PM
I called optimum to complain about my internet service being down for a few days. They gave me a credit for those days as well as a new wireless router.

Not to bad if I may say so.
Title: Re: Optimum internet
Post by: dd321 on December 17, 2013, 09:33:17 PM
I called optimum to complain about my internet service being down for a few days. They gave me a credit for those days as well as a new wireless router.

Not to bad if I may say so.
what kind of router
Title: Re: Optimum internet
Post by: chff on December 17, 2013, 09:47:31 PM
Called Optimum to inquire about service, they quoted me $50 per month w/o a contract. Are there any better promos?
Title: Re: Optimum internet
Post by: AI-TRAVEL on December 17, 2013, 09:56:28 PM
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.
Title: Re: Optimum internet
Post by: popcorn1508 on December 18, 2013, 12:28:55 AM
what kind of router
they gave me a net gear router a while ago so I'm assuming it's the same one
Title: Re: Optimum internet
Post by: mod on December 18, 2013, 12:10:53 PM
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.

What is really slow and is there a cost for internet standalone?
Title: Re: Optimum internet
Post by: chff on December 18, 2013, 05:33:57 PM
$45 a month from verizon with phone and internet. $35 with the real slow internet. They offer 2 types.

What about optimum?
Title: Re: Optimum internet
Post by: Moes Tavern on December 18, 2013, 07:02:49 PM
they gave me a net gear router a while ago so I'm assuming it's the same one
I got a Sagemcom Router

http://www.sagemcom.com/EN/products/communications/broadband-access/broadband-access/sagemcom-fst-39633965.html (http://www.sagemcom.com/EN/products/communications/broadband-access/broadband-access/sagemcom-fst-39633965.html)
Title: Re: Optimum internet
Post by: popcorn1508 on December 19, 2013, 01:48:58 AM
I got a Sagemcom Router

http://www.sagemcom.com/EN/products/communications/broadband-access/broadband-access/sagemcom-fst-39633965.html (http://www.sagemcom.com/EN/products/communications/broadband-access/broadband-access/sagemcom-fst-39633965.html)

it could be they changed the one they give out bec I saw the option to configure my router from optimum.net but it gives me an error message maybe yours can
Title: Re: Optimum internet
Post by: Vosizderneias on December 19, 2013, 06:28:38 AM
Can i use a router that i purchased in israel in america? It a standard d-link
Title: Re: Optimum internet
Post by: Super Speed on December 24, 2013, 06:21:29 PM
Whats the cheapest I can get Optimum for? I'm a first time customer.
Title: Re: Optimum internet
Post by: AnonymousUser on December 24, 2013, 06:27:54 PM
What is really slow and is there a cost for internet standalone?
Just saw this now. I have it, it's about 1mbps, about the same as 3g. It's doable, but streaming video needs time to buffer.
Title: Re: Optimum internet
Post by: mod on December 24, 2013, 06:37:32 PM
Just saw this now. I have it, it's about 1mbps, about the same as 3g. It's doable, but streaming video needs time to buffer.
No worries, they wouldn't budge and were quoting my previous conversations with previous reps.
Title: Re: Optimum internet
Post by: AI-TRAVEL on December 24, 2013, 07:46:19 PM
Whats the cheapest I can get Optimum for? I'm a first time customer.
I just got phone and Internet for $50 a month for 6th months. Then $60 month thereafter. Though Verizon had for $45 a month phone internet. But had really bad experience.
Title: Re: Optimum internet
Post by: ybeeds on December 24, 2013, 08:07:18 PM
Whats the cheapest I can get Optimum for? I'm a first time customer.
I recently got the $39.99 promo... don't know if its still available...

I also just got offered to upgrade to "Ultra 50" for an additional $4.99... probably worth it...
Title: Re: Optimum internet
Post by: joeberg on December 24, 2013, 08:20:24 PM
I just got phone and Internet for $50 a month for 6th months. Then $60 month thereafter. Though Verizon had for $45 a month phone internet. But had really bad experience.
Is that all inclusive or taxes and fees are extra?
Title: Re: Optimum internet
Post by: Ez on December 24, 2013, 10:32:32 PM
Is that all inclusive or taxes and fees are extra?
Cablevision is always all inclusive.
Title: Re: Optimum internet
Post by: avrumy on January 06, 2014, 10:42:17 PM
My year is up. What are my options as I do not want to pay $99 a month for phone and internet?
Title: Re: Optimum internet
Post by: Moes Tavern on January 07, 2014, 01:38:30 PM
My year is up. What are my options as I do not want to pay $99 a month for phone and internet?
Tell them your leaving, see what they offer.
Title: Re: Optimum internet
Post by: DoGo on January 07, 2014, 01:41:29 PM
Tell them your leaving, see what they offer.
first get connected to the cancelation dept. Let us know
Title: Re: Optimum internet
Post by: dd321 on January 07, 2014, 02:20:10 PM
Anyone else bill go up a few dollars? They said that its tax, and they used to pay it, but now they are no longer able too, so customers pay it ??
Title: Re: Optimum internet
Post by: Elgnt on January 07, 2014, 04:01:33 PM
I threatened to leave today they gave me phone  and internet at 59.99 or 64.89 for 50/25
Title: Re: Optimum internet
Post by: popcorn1508 on January 08, 2014, 12:51:08 AM
they are offering new customer 49.95 for phone and internet anyone have luck getting the retention dept to honor it
Title: Re: Optimum internet
Post by: chff on January 08, 2014, 07:16:23 AM
they are offering new customer 49.95 for phone and internet anyone have luck getting the retention dept to honor it

Linky?
Title: Re: Optimum internet
Post by: avrumy on January 08, 2014, 09:33:49 AM
I threatened to leave today they gave me phone  and internet at 59.99 or 64.89 for 50/25
what number did you call? Thanks
Title: Re: Optimum internet
Post by: mb1 on January 08, 2014, 01:21:00 PM
what number did you call? Thanks

Just ask for the cancellation department.
Title: Re: Optimum internet
Post by: popcorn1508 on January 09, 2014, 12:49:36 AM
Linky?
http://optimum.com/order/internet_phone.jsp
Title: Re: Optimum internet
Post by: Shkop on January 13, 2014, 09:45:29 PM
I fell off Optimum's first year promo a long time ago. So it went to (i think) 49.95.

Then a little while back they bumped it up to 54.95. They said there has not been a raise in 10 or so years.

Now I get a bill for 59.95. I guess there is some kind of gradual increase going on.

When it jumped to 54.95 I tried to get them to reduce price, no go. Anything to say to them to get it down? Whats this $40 business guys are talking about? Anyone has same experience? thanks!

Title: Re: Optimum internet
Post by: Ez on January 13, 2014, 09:56:53 PM
I fell off Optimum's first year promo a long time ago. So it went to (i think) 49.95.

Then a little while back they bumped it up to 54.95. They said there has not been a raise in 10 or so years.

Now I get a bill for 59.95. I guess there is some kind of gradual increase going on.

When it jumped to 54.95 I tried to get them to reduce price, no go. Anything to say to them to get it down? Whats this $40 business guys are talking about? Anyone has same experience? thanks!

They recently became very stingy not willing to offer discounts anymore, but rotating between husband and wife etc. should work.
Title: Re: Optimum internet
Post by: Shkop on January 13, 2014, 10:17:07 PM
by rotating it, how long will I be without service?
Title: Re: Optimum internet
Post by: bbbb on January 13, 2014, 11:20:01 PM
Fyi-we had optimum (voice, cable and internet) for a few months. I was highly unimpressed with the quality of their service. Phone service went down frequently for absolutely no reason and wait times for repairs if they actually had to send someone out were long. Problems were frequently not resolved even after the agent/techs said they were. I'm much happier with my verizon service.
Title: Re: Optimum internet
Post by: avrumy on January 13, 2014, 11:21:38 PM
Fyi-we had optimum (voice, cable and internet) for a few months. I was highly unimpressed with the quality of their service. Phone service went down frequently for absolutely no reason and wait times for repairs if they actually had to send someone out were long. Problems were frequently not resolved even after the agent/techs said they were. I'm much happier with my verizon service.
Depends where you live etc. where I am its exactly the opposite. Everyone says stay away from Verizon and only go with optimum.
Title: Re: Optimum internet
Post by: Shkop on January 14, 2014, 01:16:48 PM
As I mentioned, I got my new bill for 59.95, another increase from 54.95. I called up Optimum and the lady was obnoxious. I asked to speak to a superior, so she transferred me.

After looking at my account for about a minute, the guy reduced my monthly fee to 39.95 a month for the next 12 cycles! Since my cycle started on the first of the month, this month was prorated - bringing it to 48.98 for the month, but next month until January 31st 2105 I'm at 39.95!

So my advice is, after explaining your situation to the rep, and her saying...well, we have no promotions going on...ask to be transferred to her boss and try your luck. Obviously there is always huca too....
Title: Re: Optimum internet
Post by: bbbb on January 14, 2014, 02:39:09 PM
Just make sure the prorating actually happens-we had several bad experiences with their billing department.  We were told that our service was being prorated, but it took several billing cycles before the prorating actually showed up.  I lost count of how many times i called and spoke with different reps. Even after I cancelled my service, they continued to bill me for monthly service.  Keep an eye on your statements; don't pay them without going through them carefully.
Title: Re: Optimum internet
Post by: avrumy on January 16, 2014, 10:11:35 AM
I just got off the phone with optimum and they told me since i have had 3 yrs now at discounted rates they can not give it to me anymore- the only thing they can do is give me triple play for $85 a month. Any ideas? thanks
Title: Re: Optimum internet
Post by: ybeeds on January 16, 2014, 03:11:03 PM
I just got off the phone with optimum and they told me since i have had 3 yrs now at discounted rates they can not give it to me anymore- the only thing they can do is give me triple play for $85 a month. Any ideas? thanks
HUCA
Title: Re: Optimum internet
Post by: raphy781 on January 16, 2014, 05:47:39 PM
As I mentioned, I got my new bill for 59.95, another increase from 54.95. I called up Optimum and the lady was obnoxious. I asked to speak to a superior, so she transferred me.

After looking at my account for about a minute, the guy reduced my monthly fee to 39.95 a month for the next 12 cycles! Since my cycle started on the first of the month, this month was prorated - bringing it to 48.98 for the month, but next month until January 31st 2105 I'm at 39.95!

So my advice is, after explaining your situation to the rep, and her saying...well, we have no promotions going on...ask to be transferred to her boss and try your luck. Obviously there is always huca too....
IME the CS reps tell you they can't do anything for you. Make sure you speak with the retentions department.
Title: Re: Optimum internet
Post by: avrumy on January 16, 2014, 06:06:54 PM
IME the CS reps tell you they can't do anything for you. Make sure you speak with the retentions department.
I did. I guess ill HUCA
Title: Re: Optimum internet
Post by: avrumy on January 22, 2014, 07:20:03 PM
I spoke with opptimum today and they said if I would have tv then they can lower the rate to 74 but if I just want phone and internet there is nothing they can do and the lowest they can do is 98. Any advice?
Title: Re: Optimum internet
Post by: yoruel on January 22, 2014, 07:35:11 PM
I spoke with opptimum today and they said if I would have tv then they can lower the rate to 74 but if I just want phone and internet there is nothing they can do and the lowest they can do is 98. Any advice?
Take the package with TV(and dont buy a TV)
Do they care if you are using the TV package?
Title: Re: Optimum internet
Post by: avrumy on January 22, 2014, 08:29:33 PM
Take the package with TV(and dont buy a TV)
Do they care if you are using the TV package?
no! So they coming next week to give me the box. based on the comments here i still paying alot. its 76 + tax. Until now i never payed tax not sure why not. and not sure why now i will be- what changed?
Title: Re: Optimum internet
Post by: youG on January 22, 2014, 09:13:26 PM
no! So they coming next week to give me the box. based on the comments here i still paying alot. its 76 + tax. Until now i never payed tax not sure why not. and not sure why now i will be- what changed?

I got internet and TV a few months ago for the same reason and when they came to instal my TV I told the guy I don't plan on using it he said if I reject the cable box I save about 7.50 a month- which I did
Title: Re: Optimum internet
Post by: muttman on January 26, 2014, 10:29:21 PM
I wanna switch my account to my wifes name so I can have triple play for $89.99 (I currently pay $104).

Anybody know if I can keep my phone number?
Title: Re: Optimum internet
Post by: michael on January 26, 2014, 10:36:38 PM
by rotating it, how long will I be without service?

Does anyone know the answer?
Title: Re: Optimum internet
Post by: Moishel on January 26, 2014, 10:54:36 PM
I wanna switch my account to my wifes name so I can have triple play for $89.99 (I currently pay $104).

Anybody know if I can keep my phone number?
Prolly not, port it out and back in if the number is important to you.

I heard or a way to get the promo rate again, if you have multiple floors you can tell them that you're moving to the other floor/basement, then it's like a new account, and you get the promo price again. They'll send down a tech to do the move, but he'll be more than happy to leave it the way it is, and tell him that you'll have your own wiring guys to it neatly. These guys get paid on the job, and all the want is your signature. I'm not sure yet what happens to the phone number when you do this, I'm going to try it one of these days.
Title: Re: Optimum internet
Post by: muttman on January 26, 2014, 11:03:41 PM
Prolly not, port it out and back in if the number is important to you.

I heard or a way to get the promo rate again, if you have multiple floors you can tell them that you're moving to the other floor/basement, then it's like a new account, and you get the promo price again. They'll send down a tech to do the move, but he'll be more than happy to leave it the way it is, and tell him that you'll have your own wiring guys to it neatly. These guys get paid on the job, and all the want is your signature. I'm not sure yet what happens to the phone number when you do this, I'm going to try it one of these days.

Thanks for the info.

I think I will try to port it out and then back in.

Any suggestions on where I can port it to?
Title: Re: Optimum internet
Post by: thejerseyguy on January 26, 2014, 11:22:36 PM
Thanks for the info.

I think I will try to port it out and then back in.

Any suggestions on where I can port it to?

When I switched to optimum I had to pay 40 dollars to port my number into optimum.
Title: Re: Optimum internet
Post by: muttman on January 26, 2014, 11:26:09 PM
When I switched to optimum I had to pay 40 dollars to port my number into optimum.

That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.
Title: Re: Optimum internet
Post by: AnonymousUser on January 27, 2014, 12:06:06 AM
That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.
Use Google Voice. $20 to port in.
Title: Re: Optimum internet
Post by: chff on January 27, 2014, 12:30:13 AM
Got today by mail a offer for business accts for $29 (or was it $25?) phone/internet/TV for 1 year
Title: Re: Optimum internet
Post by: thejerseyguy on January 27, 2014, 11:28:02 AM
That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.

Just realize that you will pay 20 dollars to port your number out of optimum and another 40 to port it into optimum.
Title: Re: Optimum internet
Post by: dovy2 on January 27, 2014, 12:36:29 PM
Got today by mail a offer for business accts for $29 (or was it $25?) phone/internet/TV for 1 year
No way. You sure? Is there an offer code?
Title: Re: Optimum internet
Post by: michael on January 27, 2014, 11:51:05 PM
Got today by mail a offer for business accts for $29 (or was it $25?) phone/internet/TV for 1 year

You mean each, right?
Title: Re: Optimum internet
Post by: avrumy on January 28, 2014, 09:33:27 AM
I got internet and TV a few months ago for the same reason and when they came to instal my TV I told the guy I don't plan on using it he said if I reject the cable box I save about 7.50 a month- which I did
They ended up installing the box. Can I return it to the optimum store or is it to late and I am stuck paying every month?
Title: Re: Optimum internet
Post by: Moishel on January 28, 2014, 11:42:24 AM
Thanks for the info.

I think I will try to port it out and then back in.

Any suggestions on where I can port it to?
I'm not sure, but I think porting to Verizon is free.
Title: Re: Optimum internet
Post by: ushdadude on January 30, 2014, 06:57:29 PM
by rotating it, how long will I be without service?

bump
Title: Re: Optimum internet
Post by: churnbabychurn on January 30, 2014, 08:04:47 PM
They ended up installing the box. Can I return it to the optimum store or is it to late and I am stuck paying every month?
Im wondering the same, if you try returning it keep us posted!
Title: Re: Optimum internet
Post by: DoGo on January 31, 2014, 11:30:39 AM
Im wondering the same, if you try returning it keep us posted!
May not be the same, but I got an upgraded modem for boost, and I then called and canceled the boost, and got $15 off each bill (and still use the upgraded modem).
Title: Re: Optimum internet
Post by: popcorn1508 on January 31, 2014, 11:44:52 AM
May not be the same, but I got an upgraded modem for boost, and I then called and canceled the boost, and got $15 off each bill (and still use the upgraded modem).
worthless the upgraded is just capable for boost but if you cancel the boost they give you reg speeds in your "upgraded" modem try a speed test and you will see
Title: Re: Optimum internet
Post by: DoGo on January 31, 2014, 11:47:36 AM
worthless the upgraded is just capable for boost but if you cancel the boost they give you reg speeds in your "upgraded" modem try a speed test and you will see
That is true, however on the other hand I had tried a speed test while I had the boost, and the speeds were about the same - So its all bull.
Title: Re: Optimum internet
Post by: ushdadude on January 31, 2014, 02:48:53 PM
My promotion year just ended and they offered me $50 for just internet and "through in" faster speed for free :-\
Title: Re: Optimum internet
Post by: popcorn1508 on January 31, 2014, 04:10:41 PM
That is true, however on the other hand I had tried a speed test while I had the boost, and the speeds were about the same - So its all bull.
its not bull I had the same issue when i first got boost I called them up and they sent a tech to fix it now I get the 50 download
Title: Re: Optimum internet
Post by: DoGo on January 31, 2014, 04:56:35 PM
My promotion year just ended and they offered me $50 for just internet and "through in" faster speed for free :-\
so let them "throw in" faster speed, then call and cancel the faster speed so u end up with 35 monthly
Title: Re: Optimum internet
Post by: michael on February 01, 2014, 07:53:58 PM
I live in Lakewood. My rates for phone and internet were just hiked up from $60 to over $90 per month. I called and was offered the "lowest" possible new rate of $75 a month. Is that the lowest they offer?
Title: Re: Optimum internet
Post by: ushdadude on February 01, 2014, 08:02:08 PM
so let them "throw in" faster speed, then call and cancel the faster speed so u end up with 35 monthly

interesting...i'll try that and let you know. thanks
Title: Re: Optimum internet
Post by: Moishel on February 02, 2014, 04:10:19 PM
Retention department just moved me down from 90.40 a month to 74 something, and offered to give me triple play for 76 and change. Thinking if I should have taken the triple play and get free live streaming on my tablet.

Nevertheless, I'll try the move one day, after some more feedback from you guys on how it went.
Title: Re: Optimum internet
Post by: ydbe on February 06, 2014, 08:44:38 PM
That's fine.

I am trying to figure out how to port my number from optimum to someplace temporarily and then back to optimum under a new account name.
I'm curious why someone would signup for voice if you can get an Ooma or simillar VOIP and run it with an Internet only plan. why pay $60+ when Internet only is $49. The device would pay for itself in under a year.
Title: Re: Optimum internet
Post by: yas on February 06, 2014, 09:16:57 PM
My bill was hiked up from 30 to 60. I called and I had then give me 50 mbps instead of 15 plus phone for $55. Problem is when I do a speed test I'm only getting 20 mbps, do I need to upgrade my box?
Title: Re: Optimum internet
Post by: dd321 on February 06, 2014, 09:26:27 PM

My bill was hiked up from 30 to 60. I called and I had then give me 50 mbps instead of 15 plus phone for $55. Problem is when I do a speed test I'm only getting 20 mbps, do I need to upgrade my box?
yes. They should have sent u a new box.
Title: Re: Optimum internet
Post by: Moishel on February 06, 2014, 10:20:16 PM
I'm curious why someone would signup for voice if you can get an Ooma or simillar VOIP and run it with an Internet only plan. why pay $60+ when Internet only is $49. The device would pay for itself in under a year.
I did try the obi and the quality want the greatest, is the ooma landline quality?
Title: Re: Optimum internet
Post by: ybeeds on February 07, 2014, 12:38:29 PM
I'm curious why someone would signup for voice if you can get an Ooma or simillar VOIP and run it with an Internet only plan. why pay $60+ when Internet only is $49. The device would pay for itself in under a year.
I do. The cons of it are fairly simple... Power outage or internet outage makes you landline-less, and the quality & options are more limited when using most voip services... It also slows down your internet, and makes phone calls a bit choppy when downloading...
Title: Re: Optimum internet
Post by: Ez on February 07, 2014, 01:54:52 PM
I did try the obi and the quality want the greatest, is the ooma landline quality?

I'm using Ooma for a while and am very happy with the call quality.
Title: Re: Optimum internet
Post by: Ez on February 07, 2014, 01:56:18 PM
I do. The cons of it are fairly simple... Power outage or internet outage makes you landline-less, and the quality & options are more limited when using most voip services... It also slows down your internet, and makes phone calls a bit choppy when downloading...

Optimum phone relies on internet the same as any other VoIP service, so when their internet is down, their phone goes down with it.
Title: Re: Optimum internet
Post by: YG on February 09, 2014, 06:08:45 AM
That is true, however on the other hand I had tried a speed test while I had the boost, and the speeds were about the same - So its all bull.
its not bull I had the same issue when i first got boost I called them up and they sent a tech to fix it now I get the 50 download

I cant compare as I initially signed up with boost, but accoring to speedtest.net I am getting 58.43/29.15 on a highly spec'd laptop on an ethernet cable, and 28.23/18.78 on my iphone 4s over wifi.
Title: Re: Optimum internet
Post by: mb1 on February 28, 2014, 11:28:13 AM
I'm curious why someone would signup for voice if you can get an Ooma or simillar VOIP and run it with an Internet only plan. why pay $60+ when Internet only is $49. The device would pay for itself in under a year.
I do. The cons of it are fairly simple... Power outage or internet outage makes you landline-less, and the quality & options are more limited when using most voip services... It also slows down your internet, and makes phone calls a bit choppy when downloading...
Optimum phone relies on internet the same as any other VoIP service, so when their internet is down, their phone goes down with it.
I think that optimum has dedicated bandwidth for their voice service.
Title: Re: Optimum internet
Post by: Ez on February 28, 2014, 12:46:00 PM
I think that optimum has dedicated bandwidth for their voice service.

I think they don't, but even if they do, it's just a setting in the router which Ooma does as well.
Title: Re: Optimum internet
Post by: mb1 on February 28, 2014, 01:37:48 PM
I think they don't, but even if they do, it's just a setting in the router which Ooma does as well.

-1
Maybe your right that they don't, but if they do, it's not a setting that Ooma can also do.
Title: Re: Optimum internet
Post by: jackb on March 01, 2014, 07:50:52 PM
I have optimum voice for my home line and ooma for my business line. Optimum is better than ooma as far as voice quality. With ooma I sometimes have a slight delay...... optimum IME is landline quality
Title: Re: Optimum internet
Post by: MarkS on March 04, 2014, 12:41:02 AM
I called Optimum with a speed issue and they offered to send me a router for free. Sounds too good to be true right?

So I get the router and set it up and what do you know? Now there's an optimum hotspot radiating from my house!! I did a little googling ( here (http://www.dslreports.com/forum/r28960701-OOL-Router-Hotspot) and here (http://www.dslreports.com/forum/r28855720-Optimum-Smart-Router-Offer~start=30))and it seems this is their way of getting hotspots set up all around! They claim that there's no security issues or speed issues.
ASSUMING that is true, my only concern would be that I don't want people camping outside my house in their cars using the connection.

Anyone else encounter this?
Title: Re: Optimum internet
Post by: ybeeds on March 04, 2014, 01:12:31 AM
I called Optimum with a speed issue and they offered to send me a router for free. Sounds too good to be true right?

So I get the router and set it up and what do you know? Now there's an optimum hotspot radiating from my house!! I did a little googling ( here (http://www.dslreports.com/forum/r28960701-OOL-Router-Hotspot) and here (http://www.dslreports.com/forum/r28855720-Optimum-Smart-Router-Offer~start=30))and it seems this is their way of getting hotspots set up all around! They claim that there's no security issues or speed issues.
ASSUMING that is true, my only concern would be that I don't want people camping outside my house in their cars using the connection.

Anyone else encounter this?
Was wondering where they station all their "tens of thousands of hotspots around the country" and how they power them... now I get it... you may want to check how many watts it uses compared to your old one...
Title: Re: Optimum internet
Post by: MarkS on March 04, 2014, 01:17:28 AM
Was wondering where they station all their "tens of thousands of hotspots around the country" and how they power them... now I get it... you may want to check how many watts it uses compared to your old one...
The silly thing is that it doesnt even have such far range so basically its just a marketing ploy for optimum more than actually being usefull to their customers. Although I guess in a more urban area one router could help a bunch of people.
Title: Re: Optimum internet
Post by: ayman on March 04, 2014, 01:22:03 AM
I find their public hotspots very helpful in NYC.

So TY for helping to improve that!!  ;D
Title: Re: Optimum internet
Post by: MarkS on March 04, 2014, 01:24:53 AM
I find their public hotspots very helpful in NYC.

So TY for helping to improve that!!  ;D
Well where I live unless you drive down my block and park your car in front of my house it won't do much for you. For that reason, I don't think it will cost me any extra in electricity.


This site http://daviddaniels.com/2011/04/ever-wonder-what-a-wifi-hotspot-router-looks-like-this-may-be-in-your-neighborhood-too/ claims that they also have routers hanging from phone lines.
Title: Re: Optimum internet
Post by: ybeeds on March 04, 2014, 01:26:58 AM
I find their public hotspots very helpful in NYC.

So TY for helping to improve that!!  ;D
they are def very helpful sometimes... however, if private people are footing the electric bills unknowingly, I think it's wrong of them...
Title: Re: Optimum internet
Post by: ayman on March 04, 2014, 01:34:34 AM
Not disagreeing with that per se, although they aren't complaining about the free router...
Was just saying that it has been a very useful feature for me. Do competing companies offer this as well?
Title: Re: Optimum internet
Post by: popcorn1508 on March 04, 2014, 03:48:59 AM
I got a reg router from optimum
Title: Re: Optimum internet
Post by: MarkS on March 04, 2014, 09:27:46 AM
I got a reg router from optimum
What brand? Sagemom? Are you sure there is no Optimum SSID now in the area?
Title: Re: Optimum internet
Post by: DoGo on March 04, 2014, 09:39:40 AM
I called Optimum with a speed issue and they offered to send me a router for free. Sounds too good to be true right?

So I get the router and set it up and what do you know? Now there's an optimum hotspot radiating from my house!! I did a little googling ( here (http://www.dslreports.com/forum/r28960701-OOL-Router-Hotspot) and here (http://www.dslreports.com/forum/r28855720-Optimum-Smart-Router-Offer~start=30))and it seems this is their way of getting hotspots set up all around! They claim that there's no security issues or speed issues.
ASSUMING that is true, my only concern would be that I don't want people camping outside my house in their cars using the connection.

Anyone else encounter this?
where do you live, I can let you know?!
What brand is yours?
Title: Re: Optimum internet
Post by: MarkS on March 04, 2014, 09:57:22 AM
What brand is yours?
Sagemom
Title: Re: Optimum internet
Post by: efflpetzel on May 05, 2014, 11:07:16 PM
just finished my second year with optimum & after multiple HUCA's they Are unwilling to extend the the promo price for another year,what I'm thinking of doing is shutting down my account & signing up as a new user with a different SSN.

My question is, is there any way to port out my number & then port it back on the new account, & would they realise 
Title: Re: Optimum internet
Post by: churnbabychurn on May 05, 2014, 11:57:28 PM
just finished my second year with optimum & after multiple HUCA's they Are unwilling to extend the the promo price for another year,what I'm thinking of doing is shutting down my account & signing up as a new user with a different SSN.

My question is, is there any way to port out my number & then port it back on the new account, & would they realise
doesnt it go by address?
Title: Re: Optimum internet
Post by: MarkS on May 05, 2014, 11:58:29 PM
just finished my second year with optimum & after multiple HUCA's they Are unwilling to extend the the promo price for another year,what I'm thinking of doing is shutting down my account & signing up as a new user with a different SSN.

My question is, is there any way to port out my number & then port it back on the new account, & would they realise 
Don't give up so easily!!! While you won't get it for $30 (even as a new customer sign up) they'll offer you $40 or so.  I just did it a month ago.
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 12:12:27 AM
Don't give up so easily!!! While you won't get it for $30 (even as a new customer sign up) they'll offer you $40 or so.  I just did it a month ago.
sorry for not being clear, I had the phone + internet package for $60, now it went up to $95
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 12:20:24 AM
sorry for not being clear, I had the phone + internet package for $60, now it went up to $95
Even better, buy an Obi for $38 and get unlimited Phone for $60 a year with Vestalink!
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 12:29:21 AM
Even better, buy an Obi for $38 and get unlimited Phone for $60 a year with Vestalink!
Huh?
forgive me for being slow but I'm not following you
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 12:33:17 AM
Huh?
forgive me for being slow but I'm not following you
Until now you would be able to get free phone service using a device called Obi (google it). That free service is now ending but you can still get it for $60 unlimited a year using a service called Vestalink.   http://www.vestalink.com/

http://forums.dansdeals.com/index.php?topic=33621.msg805669#msg805669
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 12:57:47 AM
Hmmm, starting to sound interesting,

So I buy an obi, port my optimum number to vestalink & shut down/change my optimum account to internet only & voila..?

am I missing anything?
Title: Re: Optimum internet
Post by: TimT on May 06, 2014, 01:01:47 AM
Don't give up so easily!!! While you won't get it for $30 (even as a new customer sign up) they'll offer you $40 or so.  I just did it a month ago.
How did you convince them ? It hasn't worked by me.
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 01:06:40 AM
Hmmm, starting to sound interesting,

am I missing anything?
Nope! You just pay optimum for Internet and then $60 a year to Vestalink.
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 01:08:25 AM
How did you convince them ? It hasn't worked by me.
Call to cancel and get transferred to retention. Say you want to cancel because the rates are too high....

As discussed earlier, the $30 option doesnt exist anymore but you should be able to get it for $40 or so.
Title: Re: Optimum internet
Post by: ayman on May 06, 2014, 01:19:03 AM
I got the $40 offer for my second year in Feb.
Took a minimal amount of pushing, I didn't have to speak with retention.
I was offered $45 with upgraded speed, asked for the $40 w/o the upgrade and got it no problem.
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 02:17:55 AM
Exactly, the problem starts by the third year when they're already extended their promo price by a year,
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 07:04:10 AM
Exactly, the problem starts by the third year when they're already extended their promo price by a year,
-1. Ive done it for 5 years...
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 08:25:22 AM
Wow, guess I need to brush up my HUCA skills
Title: Re: Optimum internet
Post by: DoGo on May 06, 2014, 10:16:26 AM
Exactly, the problem starts by the third year when they're already extended their promo price by a year,
-1
Iv gotten 29.99 a few years, and then recently the 40, with just minimal huca
Title: Re: Optimum internet
Post by: arig on May 06, 2014, 03:10:28 PM
just putting it out there, Verizon is now offering 15/5 speed internet only packages for new customers for $29.99 a month with a 2 year contract, or $39.99 without a contract. they are also offering phone internet and tv for $59.99 with 2 year contract ( could be $10 more without contract-not sure)
Title: Re: Optimum internet
Post by: DoGo on May 06, 2014, 03:17:57 PM
just putting it out there, Verizon is now offering 15/5 speed internet only packages for new customers for $29.99 a month with a 2 year contract, or $39.99 without a contract. they are also offering phone internet and tv for $59.99 with 2 year contract ( could be $10 more without contract-not sure)
Can anyone compare the 15 of verizon to 30+ of optimum.
Iv heard that verizon is dedicated so it may be faster at times...
Title: Re: Optimum internet
Post by: churnbabychurn on May 06, 2014, 03:31:59 PM
just putting it out there, Verizon is now offering 15/5 speed internet only packages for new customers for $29.99 a month with a 2 year contract, or $39.99 without a contract. they are also offering phone internet and tv for $59.99 with 2 year contract ( could be $10 more without contract-not sure)
link?
Title: Re: Optimum internet
Post by: arig on May 06, 2014, 03:39:47 PM
i cant find the link online, but the verizon tech switching my neighbor over gave me a door hanger with those prices. i still have it at home- i'll try to post a pic later.
Title: Re: Optimum internet
Post by: Ez on May 06, 2014, 03:44:34 PM
just putting it out there, Verizon is now offering 15/5 speed internet only packages for new customers for $29.99 a month with a 2 year contract, or $39.99 without a contract. they are also offering phone internet and tv for $59.99 with 2 year contract ( could be $10 more without contract-not sure)

Keep in mind that Optimum's bill has no taxes or fees, and Verizon charges, which adds quite a few dollars to your bill.
Title: Re: Optimum internet
Post by: popcorn1508 on May 06, 2014, 03:45:48 PM
Keep in mind that Optimum's bill has no taxes or fees, and Verizon charges, which adds quite a few dollars to your bill.
true by you can use it as leverage to try to convince them to lower your rate
Title: Re: Optimum internet
Post by: arig on May 06, 2014, 03:51:58 PM
i know verizon throws in taxes and fees- but they won be more than $10-15 more- and Fios service is MUCH better IMO.
Title: Re: Optimum internet
Post by: popcorn1508 on May 06, 2014, 04:03:49 PM
i know verizon throws in taxes and fees- but they won be more than $10-15 more- and Fios service is MUCH better IMO.
did you use both to say one is better or is it just your opinion
Title: Re: Optimum internet
Post by: arig on May 06, 2014, 04:07:27 PM
Ive used both. but this is besides the fact that the optimum tech that was out at my house yesterday doing repairs told me so himself.
Title: Optimum internet
Post by: YG on May 06, 2014, 04:21:18 PM
Call to cancel and get transferred to retention. Say you want to cancel because the rates are too high....

As discussed earlier, the $30 option doesnt exist anymore but you should be able to get it for $40 or so.
So if I signed up to optimum for 54.95/month for 50/25 six months ago, I may still be able to push price down to 40/month if I am prepared to downgrade to 25/15, -- by calling retentions?

-- when I originally set up the account with them I HUCAd literally like ten times and no one would budge re the monthly price of 49.95 for 25/15.
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 04:57:48 PM
Nope! You just pay optimum for Internet and then $60 a year to Vestalink.
Why the need to pay $60 a year to Vestalink, I'm seeing yearly plans for as low as $29.99?
Title: Re: Optimum internet
Post by: TimT on May 06, 2014, 05:00:19 PM
Why the need to pay $60 a year to Vestalink, I'm seeing yearly plans for as low as $29.99?
60 is unlimited talk. 30 is 500 minutes monthly
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 05:02:29 PM
Why the need to pay $60 a year to Vestalink, I'm seeing yearly plans for as low as $29.99?
That's an option too - for 500 min a month (approx 17 min a day).
While everyone's cell has free nights and weekends - most people probably still want the peace of mind to be able to talk on their landline and not count the minutes.
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 05:09:25 PM
Are the minutes counted as outgoing + incoming, or just outgoing
Title: Re: Optimum internet
Post by: MarkS on May 06, 2014, 05:12:18 PM
Are the minutes counted as outgoing + incoming, or just outgoing
Outgoing + Incoming
Title: Re: Optimum internet
Post by: efflpetzel on May 06, 2014, 05:51:10 PM
Ok, I signed up to a basic plan & then ported my optimum number, vestalink says that it takes between 5-10 business days to complete,
I'm hoping that optimum will allow it considering that I'm past due
Title: Re: Optimum internet
Post by: churnbabychurn on May 06, 2014, 05:57:00 PM
Ok, I signed up to a basic plan & then ported my optimum number, vestalink says that it takes between 5-10 business days to complete,
I'm hoping that optimum will allow it considering that I'm past due
by law they have to allow you to port your number
Title: Re: Optimum internet
Post by: efflpetzel on May 07, 2014, 11:06:04 PM
-1. Ive done it for 5 years...
I forgot to mention that the chances of the retention department agreeing to extend the price for another year massively depend on whether Fios is available in your area IME,
I don't have Fios availability so don't really have what to bargain with
Title: Re: Optimum internet
Post by: ybeeds on May 08, 2014, 02:24:05 AM
60 is unlimited talk. 30 is 500 minutes monthly
Might be worth getting the 2 yr option for  cheaper and being locked into the price for longer...
Title: Re: Optimum internet
Post by: YG on May 08, 2014, 07:11:00 AM

I forgot to mention that the chances of the retention department agreeing to extend the price for another year massively depend on whether Fios is available in your area IME,
I don't have Fios availability so don't really have what to bargain with
That's my prob!!
No fios in my building.
Title: Re: Optimum internet
Post by: raf on May 11, 2014, 06:31:56 PM
can anyone give me their username and pass so i can use optimum hotspot?
Title: Re: Optimum internet
Post by: theblaide on May 11, 2014, 07:35:09 PM
Anyone have the link to the verizon offer
Title: Re: Optimum internet
Post by: ybeeds on May 11, 2014, 09:55:41 PM
can anyone give me their username and pass so i can use optimum hotspot?
SSN & DOB please...
Title: Re: Optimum internet
Post by: raf on May 11, 2014, 11:07:04 PM
SSN & DOB please...
589 617 8129 12/22/76  ;) i wasnt sure if its crazy to ask but i figured not much i could do with a optimum acount info
Title: Re: Optimum internet
Post by: ybeeds on May 11, 2014, 11:19:24 PM
589 617 8129 12/22/76  ;) i wasnt sure if its crazy to ask but i figured not much i could do with a optimum acount info
On condition that you don't give it out!  :-X User: DDFer1976 Pass: gullible
Title: Re: Optimum internet
Post by: dudi on May 12, 2014, 01:01:44 AM
On condition that you don't give it out!  :-X User: DDFer1976 Pass: gullible
I tried it it didn't work for me is it possible you misspelled the password? I tried "stupid" also didn't work
Title: Re: Optimum internet
Post by: Deal man on May 12, 2014, 07:01:42 AM

On condition that you don't give it out!  :-X User: DDFer1976 Pass: gullible
your able to make a secondary acct that won't have access to your bills and plans etc
Title: Re: Optimum internet
Post by: Ez on May 12, 2014, 01:56:10 PM
your able to make a secondary acct that won't have access to your bills and plans etc

+1
But there is a limit of how many Optimum ID's you can create per account, IINM it's 5 per regular Optimum account.
Title: Re: Optimum internet
Post by: DoGo on May 12, 2014, 08:23:17 PM
That's right, and then his friend finds the password and then that guys friend, and then the hole Irv has it, and then you can't log in with your mobile device..
Title: Re: Optimum internet
Post by: Deal man on May 12, 2014, 09:01:57 PM

That's right, and then his friend finds the password and then that guys friend, and then the hole Irv has it, and then you can't log in with your mobile device..
u can monitor who uses ur acct and remove s/o from it.
But yes, that's y I don't give my code out
Title: Re: Optimum internet
Post by: googwallet on May 13, 2014, 01:15:42 AM
I called Optimum with a speed issue and they offered to send me a router for free. Sounds too good to be true right?

So I get the router and set it up and what do you know? Now there's an optimum hotspot radiating from my house!! I did a little googling ( here (http://www.dslreports.com/forum/r28960701-OOL-Router-Hotspot) and here (http://www.dslreports.com/forum/r28855720-Optimum-Smart-Router-Offer~start=30))and it seems this is their way of getting hotspots set up all around! They claim that there's no security issues or speed issues.
ASSUMING that is true, my only concern would be that I don't want people camping outside my house in their cars using the connection.

Anyone else encounter this?

I know this is upthread, but unless they give you a dedicated modem for the public hotspot, it will effect your internet speeds.
Or am I missing something?
Title: Re: Optimum internet
Post by: Ez on May 13, 2014, 06:37:32 PM
+1
But there is a limit of how many Optimum ID's you can create per account, IINM it's 5 per regular Optimum account.

Quote
Optimum Online 15/5 Mbps customers can register up to 5 devices, Ultra 50 customers can register up to 10 devices and Ultra 101 can register up to 15 devices. Devices can be added or removed as often as you like by going to Optimum.net.
Title: Re: Optimum internet
Post by: churnbabychurn on May 16, 2014, 11:05:49 AM
Recon just gave me the voice and interned for 49.99 for six months with 50 speed.
Would canceling the voice make the price go down?
Title: Re: Optimum internet
Post by: TimT on May 16, 2014, 01:22:33 PM
Recon just gave me the voice and interned for 49.99 for six months with 50 speed.
Would canceling the voice make the price go down?
Prob not. Lower speed might.
Title: Re: Optimum internet
Post by: churnbabychurn on May 16, 2014, 01:29:44 PM
Prob not. Lower speed might.
The hi speed really makes a difference
Title: Re: Optimum internet
Post by: TimT on May 16, 2014, 01:38:19 PM
The hi speed really makes a difference
Tell me about it. I watch the circle turning round & round till I'm dizzy.
Title: Re: Optimum internet
Post by: Deal man on May 16, 2014, 02:45:26 PM

Recon just gave me the voice and interned for 49.99 for six months with 50 speed.
Would canceling the voice make the price go down?
how you convince them to give you that? They won't budge with me
Title: Re: Optimum internet
Post by: churnbabychurn on May 16, 2014, 03:00:42 PM
how you convince them to give you that? They won't budge with me
I said that recently my price went up and I have an offer from fios for faster speed and lower price...
The offer is available on the site. the rep through in the high speed also....
HUCA, its up to the rep.
Title: Re: Optimum internet
Post by: Deal man on May 16, 2014, 03:30:42 PM

I said that recently my price went up and I have an offer from fios for faster speed and lower price...
The offer is available on the site. the rep through in the high speed also....
HUCA, its up to the rep.
tried 3xs. They didn't take verizon bait.. Said there's taxes and fees on top of Verizon's price..
Title: Re: Optimum internet
Post by: tzifanya54 on May 18, 2014, 12:46:34 AM
Yup, same here I was paying $29.95 for 4 years in a row but now they raised it to $60 called five times no luck! I have just internet btw...
Title: Re: Optimum internet
Post by: dove on May 21, 2014, 09:46:32 PM
Is the $40 introductory offer for Optimum still around??
Title: Re: Optimum internet
Post by: Vosizderneias on May 21, 2014, 09:50:33 PM

Is the $40 introductory offer for Optimum still around??
google it & you should find
Title: Re: Optimum internet
Post by: dove on May 21, 2014, 09:51:50 PM
google it & you should find
I tried but can't find.
Title: Re: Optimum internet
Post by: ybeeds on May 21, 2014, 10:08:12 PM
Putpac 'em
Title: Re: Optimum internet
Post by: ydbe on May 25, 2014, 01:21:35 AM
i hope you have hatzlacha getting on the 40 plan, i tried a few times and was denied, eventually getting the 49 plan.
 let us know what happens
Title: Re: Optimum internet
Post by: DanH on May 25, 2014, 01:45:19 PM
What's the latest scoop on this?
For an only-internet plan, how much should we be paying?
Title: Re: Optimum internet
Post by: dove on May 25, 2014, 01:47:04 PM
I had no luck with $40. Anyone care to share if they where successful recently??
Title: Re: Optimum internet
Post by: churnbabychurn on May 25, 2014, 03:36:42 PM
What's the latest scoop on this?
For an only-internet plan, how much should we be paying?
max, 49 with phone, is the current offer.
Title: Re: Optimum internet
Post by: dudi on May 25, 2014, 03:43:44 PM
If I have the 29.99 deal until september and I just got a offer of adding 4.95 a month to get the 50 speed does anyone know if adding this on will extend my 29.99 deal?
Title: Re: Optimum internet
Post by: raf on May 25, 2014, 04:29:00 PM
max, 49 with phone, is the current offer.
49.99 with optimum voice? they say there is only 59.99
Title: Re: Optimum internet
Post by: churnbabychurn on May 25, 2014, 04:43:14 PM
If I have the 29.99 deal until september and I just got a offer of adding 4.95 a month to get the 50 speed does anyone know if adding this on will extend my 29.99 deal?
wont
Title: Re: Optimum internet
Post by: TimT on May 25, 2014, 07:16:37 PM
max, 49 with phone, is the current offer.
In New York they said 60 just for internet.
Title: Re: Optimum internet
Post by: emineh17 on May 25, 2014, 09:08:55 PM
I just got in brooklyn 50 for phone and high speed internet from optimum
Title: Re: Optimum internet
Post by: YG on May 25, 2014, 10:11:05 PM

I just got in brooklyn 50 for phone and high speed internet from optimum
Does your address have the option of fios?
Title: Re: Optimum internet
Post by: TimT on May 25, 2014, 10:46:36 PM
I just got in brooklyn 50 for phone and high speed internet from optimum
Residential or business ?
Title: Re: Optimum internet
Post by: emineh17 on May 26, 2014, 08:52:28 AM
Residential, and theres no fios available in my area
Title: Re: Optimum internet
Post by: TimT on May 27, 2014, 01:06:24 PM
I just got in brooklyn 50 for phone and high speed internet from optimum
Are you an existing customer ? I just tried & was told that's only for new customers.
Title: Re: Optimum internet
Post by: emineh17 on May 27, 2014, 01:11:01 PM
I'm a new customer, i guess they gave me a promotional price
Title: Re: Optimum internet
Post by: TimT on May 27, 2014, 01:12:28 PM
I'm a new customer, i guess they gave me a promotional price
Yup. Next year it's gonna go way up.
Title: Re: Optimum internet
Post by: emineh17 on May 27, 2014, 01:14:55 PM
i know. they told me to call the retention dept and theyll give me the same price for some more time
Title: Re: Optimum internet
Post by: TimT on May 27, 2014, 01:20:44 PM
i know. they told me to call the retention dept and theyll give me the same price for some more time
Right when u signed up they said you'll get same price when the year is up ? Did they say for how long ?
Title: Re: Optimum internet
Post by: dudi on June 12, 2014, 05:10:47 PM
Just to see if I read right here
I know someone who is paying over 100$ for Internet and phone from optimum if they call up they will be able to get it down to 59?
Title: Re: Optimum internet
Post by: EJB on June 12, 2014, 06:23:31 PM
For an iphone on home wifi, these speeds rock :)

(http://www.speedtest.net/iphone/872010050.png)
Title: Re: Optimum internet
Post by: TimT on June 12, 2014, 07:11:17 PM
For an iphone on home wifi, these speeds rock :)

(http://www.speedtest.net/iphone/872010050.png)
Do you get those speeds during the day ?
Title: Re: Optimum internet
Post by: emineh17 on June 12, 2014, 08:25:43 PM
I got similar speeds both by night and day. I have ultra 50 from optimum with the promo
Title: Re: Optimum internet
Post by: TimT on June 12, 2014, 08:30:58 PM
Just to see if I read right here
I know someone who is paying over 100$ for Internet and phone from optimum if they call up they will be able to get it down to 59?
depending on location & if you're a new customer. In brooklyn if you're already a customer officially it's 60 just for internet.
Title: Re: Optimum internet
Post by: EJB on June 12, 2014, 09:12:37 PM
Do you get those speeds during the day ?

All the time
Title: Re: Optimum internet
Post by: DoGo on June 17, 2014, 02:03:05 AM
Does your address have the option of fios?
lets say it does?
Title: Re: Optimum internet
Post by: TimT on June 17, 2014, 02:05:41 AM
lets say it does?
Better chance of getting a good price. They don't want to lose you to verizon.
Title: Re: Optimum internet
Post by: AI-TRAVEL on June 17, 2014, 09:19:05 PM
Is optimum the best option for a busy office? Fios is not available in my area.
Title: Re: Optimum internet
Post by: popcorn1508 on June 17, 2014, 09:29:46 PM
Is optimum the best option for a busy office? Fios is not available in my area.
a lot better then dsl
Title: Re: Optimum internet
Post by: AI-TRAVEL on June 17, 2014, 10:05:04 PM
a lot better then dsl
What about xfinity or Comcast?
Title: Re: Optimum internet
Post by: DoGo on June 17, 2014, 10:14:37 PM
Better chance of getting a good price. They don't want to lose you to verizon.
that claim didn't work for me
Title: Re: Optimum internet
Post by: popcorn1508 on June 18, 2014, 12:20:17 AM
What about xfinity or Comcast?
don't know anything about them but there can only be one cable company per area
Title: Re: Optimum internet
Post by: TimT on June 18, 2014, 02:52:57 AM
don't know anything about them but there can only be one cable company per area
Why ?
Title: Re: Optimum internet
Post by: ybeeds on June 18, 2014, 10:31:17 AM
don't know anything about them but there can only be one cable company per area
Absolutely incorrect! ??? I have the option for Verizon or Optimum for cable...
Title: Re: Optimum internet
Post by: etech0 on June 18, 2014, 10:32:00 AM
Absolutely incorrect! ??? I have the option for Verizon or Optimum for cable...
+1
Title: Re: Optimum internet
Post by: popcorn1508 on June 18, 2014, 10:40:02 AM
Absolutely incorrect! ??? I have the option for Verizon or Optimum for cable...
Verizon FiOS is not cable its fiberoptic
Title: Re: Optimum internet
Post by: cshia on June 22, 2014, 03:57:11 PM
I got similar speeds both by night and day. I have ultra 50 from optimum with the promo
  What rate do you have? i had 29.99 for the first year not its up and went up to 59.99 fios trick didnt work, what should i do?
Title: Re: Optimum internet
Post by: Ez on June 22, 2014, 04:51:29 PM
  What rate do you have? i had 29.99 for the first year not its up and went up to 59.99 fios trick didnt work, what should i do?
HUCA, Ask for the retention department.
Title: Re: Optimum internet
Post by: mek on June 22, 2014, 06:17:49 PM
When you call tell machine you wanna cancel it will route you to retention. Did it last week and they gave me 49.99 with ultra 50. Granted it's slightly more than fios at 29.99 but factor in taxes and fees plus either buying or renting the fios box it's not that far off and you get additional speed
Title: Re: Optimum internet
Post by: Deal man on June 22, 2014, 06:43:59 PM

When you call tell machine you wanna cancel it will route you to retention. Did it last week and they gave me 49.99 with ultra 50. Granted it's slightly more than fios at 29.99 but factor in taxes and fees plus either buying or renting the fios box it's not that far off and you get additional speed
tried multiple times... They won't budge
Title: Re: Optimum internet
Post by: TimT on June 22, 2014, 07:44:01 PM
tried multiple times... They won't budge
Unfortunately +1
Title: Re: Optimum internet
Post by: DanH on June 23, 2014, 07:08:56 AM
Yes - same here.  Optimum Online is being impossible about lowering internet price.
Title: Re: Optimum internet
Post by: ushdadude on June 23, 2014, 09:16:50 AM
Yes - same here.  Optimum Online is being impossible about lowering internet price.

+1
Title: Re: Optimum internet
Post by: TimT on June 24, 2014, 02:04:11 AM
Just went through an optimum outage in my area. Scary. No internet, no phone. Felt like the olden days.
Title: Re: Optimum internet
Post by: askmoses on June 24, 2014, 07:48:20 AM
Pretty sure in the old days you didn't have your cell either...
Title: Re: Optimum internet
Post by: asks on July 14, 2014, 11:40:56 AM
Yes - same here.  Optimum Online is being impossible about lowering internet price.

Same here.  Optimum 12 month promo for 50/25 mbps was resetting from 39.95 to 59.95 with no luck after multiple HUCA's.  Called Verizon and just signed up for same speeds on FIOS for 44.95 for 2 years....not bad :)
Title: Re: Optimum internet
Post by: katherine123 on July 14, 2014, 11:42:20 AM
Same here.  Optimum 12 month promo for 50/25 mbps was resetting from 39.95 to 59.95 with no luck after multiple HUCA's.  Called Verizon and just signed up for same speeds on FIOS for 44.95 for 2 years....not bad :)

Verizon only charges $44.95 for internet or did you get a special deal?
Title: Re: Optimum internet
Post by: asks on July 14, 2014, 11:43:14 AM
Verizon only charges $44.95 for internet or did you get a special deal?
Internet only.
Title: Re: Optimum internet
Post by: mek on July 14, 2014, 11:57:53 AM
Same here.  Optimum 12 month promo for 50/25 mbps was resetting from 39.95 to 59.95 with no luck after multiple HUCA's.  Called Verizon and just signed up for same speeds on FIOS for 44.95 for 2 years....not bad :)

Including tax and equipment rental?
Title: Re: Optimum internet
Post by: asks on July 14, 2014, 12:25:34 PM
Including tax and equipment rental?
Rental-yes included, and taxes look to be minimal...the confirmation email says estimated monthly charges are $45.33
Title: Re: Optimum internet
Post by: askmoses on July 14, 2014, 12:27:41 PM
Ridiculous that here in Crown Heights you are located in the most populated city in the United States and most blocks are limited to only Optimum (at least in CH that is)...
Title: Re: Optimum internet
Post by: cozmohoot on July 27, 2014, 11:27:58 PM
How about my office not able to get fios and we are 2 blocks from the Verizon building on coney island ave
Title: Re: Optimum internet
Post by: TimT on July 27, 2014, 11:29:37 PM
How about my office not able to get fios and we are 2 blocks from the Verizon building on coney island ave
Sounds crazy. What does the verizon building use ? Optimum ?
Title: Re: Optimum internet
Post by: zale on July 27, 2014, 11:46:51 PM
Ridiculous that here in Crown Heights you are located in the most populated city in the United States and most blocks are limited to only Optimum (at least in CH that is)...

You can also get Verizon DSL. Not sure about FIOS though.
Title: Re: Optimum internet
Post by: askmoses on July 28, 2014, 08:42:43 PM
You can also get Verizon DSL. Not sure about FIOS though.
DSL is pretty shoddy in terms of reliability IME. They do price out cheaper though...
Title: Re: Optimum internet
Post by: AnonymousUser on July 28, 2014, 11:10:40 PM
You can also get Verizon DSL. Not sure about FIOS though.
I have Verizon DSL. It tops out at 1mbps if you're lucky, and it costs the same as FiOS or optimum. It's much too slow.
Title: Re: Optimum internet
Post by: cozmohoot on July 29, 2014, 06:51:36 AM
I have Verizon DSL. It tops out at 1mbps if you're lucky, and it costs the same as FiOS or optimum. It's much too slow.
Can't you pay for higher speeds?
Title: Re: Optimum internet
Post by: AnonymousUser on July 29, 2014, 10:41:31 AM
Can't you pay for higher speeds?
CMIIW, but I don't think you can get faster without getting FiOS.
Title: Re: Optimum internet
Post by: ushdadude on July 29, 2014, 10:43:40 AM
Dsl is through the phone lines. If there is static on the lines it will be slow. Nothing you can do to speed it up.
Title: Re: Optimum internet
Post by: cozmohoot on July 29, 2014, 10:45:29 AM
CMIIW, but I don't think you can get faster without getting FiOS.
Very sure you can get different speed dsl. I actually just called about it and they offered me up to 7mbps.
Title: Re: Optimum internet
Post by: ushdadude on July 29, 2014, 10:52:16 AM
Very sure you can get different speed dsl. I actually just called about it and they offered me up to 7mbps.
There are different plans but you're still at the mercy of the wiring near your house. My parents were getting half the speed they were paying for and Verizon said there is nothing they can do about it.
Title: Re: Optimum internet
Post by: cozmohoot on July 29, 2014, 02:09:37 PM
There are different plans but you're still at the mercy of the wiring near your house. My parents were getting half the speed they were paying for and Verizon said there is nothing they can do about it.
understood. was making sure @AnonymousUser realized they have different download speed plans
Title: Re: Optimum internet
Post by: AnonymousUser on July 29, 2014, 02:26:30 PM
understood. was making sure @AnonymousUser realized they have different download speed plans
I don't see that online by upgrade your service, so maybe it's not available in my area.
Title: Re: Optimum internet
Post by: cozmohoot on July 29, 2014, 05:28:10 PM
By me it ranges from 768kbps to 7mbps
Title: Re: Optimum internet
Post by: sawlw on August 21, 2014, 09:02:47 PM
1st year promo of $39 for internet 15/5 expired price went up to $59 , called retention and was offered 50/25 for $49
i see now tht  they have the $39 internet only option again
Title: Re: Optimum internet
Post by: chff on August 21, 2014, 09:45:22 PM
1st year promo of $39 for internet 15/5 expired price went up to $59 , called retention and was offered 50/25 for $49
i see now tht  they have the $39 internet only option again
Linky pls
Title: Re: Optimum internet
Post by: TimT on August 21, 2014, 11:54:52 PM
Linky pls
http://optimum.com/ratecard.jsp?serviceType=ool&regionIdnull&searchby=corp&corp=07836&z=11204
This is pricing for brooklyn.
Title: Re: Optimum internet
Post by: ushdadude on August 22, 2014, 08:49:23 AM
1st year promo of $39 for internet 15/5 expired price went up to $59 , called retention and was offered 50/25 for $49
i see now tht  they have the $39 internet only option again
How can you take advantage of this offer if you're already a subscriber? Dw?
Title: Re: Optimum internet
Post by: AnonymousUser on August 22, 2014, 10:16:43 AM
How can you take advantage of this offer if you're already a subscriber? Dw?
Call retention and see if they'll match it.
Title: Re: Optimum internet
Post by: ushdadude on August 22, 2014, 10:47:41 AM
Call retention and see if they'll match it.
Haven't had any luck with that at all
Title: Re: Optimum internet
Post by: gabis on August 22, 2014, 02:42:17 PM
to give a heads up, Optimum now offers a "smart router" for free with their service. The router is worth $150, however there is a caveat. The router makes your home into an "optimum hotspot" which you cannot turn off.
Title: Re: Optimum internet
Post by: Menachem613 on August 22, 2014, 02:45:18 PM
If I switch from FIOS to optimum will I notice a difference in service (assuming same speed)?
Title: Re: Optimum internet
Post by: MarkS on August 22, 2014, 02:45:34 PM
to give a heads up, Optimum now offers a "smart router" for free with their service. The router is worth $150, however there is a caveat. The router makes your home into an "optimum hotspot" which you cannot turn off.

+1. I got one of them without being informed that I'd turn my house into a hotspot. I left it because they claim that it doesn't use up my bandwidth and I don't live in a busy area where people will sit in their cars in front of my house.

It happens to be a very good router - much better than the $20 ones i kept going through that were constantly disconnecting.
Title: Re: Optimum internet
Post by: cozmohoot on August 23, 2014, 10:57:08 PM
If I switch from FIOS to optimum will I notice a difference in service (assuming same speed)?
Not ime
Title: Re: Optimum internet
Post by: KidOOO on September 04, 2014, 08:21:43 PM
My price going up to $60 just spent 15 min on the phone no go
Title: Re: Optimum internet
Post by: TimT on September 04, 2014, 08:26:06 PM
My price going up to $60 just spent 15 min on the phone no go
Did you just finish the 1st year ?
Title: Re: Optimum internet
Post by: KidOOO on September 04, 2014, 08:34:15 PM
Did you just finish the 1st year ?

No 2nd

first year $29.95, second year $39.95 and now hit with this
Title: Re: Optimum internet
Post by: TimT on September 04, 2014, 08:38:57 PM
No 2nd

first year $29.95, second year $39.95 and now hit with this
I couldn't even get 40 for 2nd year, mine shot right up to $60.
Title: Re: Optimum internet
Post by: ushdadude on September 04, 2014, 08:44:08 PM
I couldn't even get 40 for 2nd year, mine shot right up to $60.
Same here but at least they have me quantum 50
Title: Re: Optimum internet
Post by: TimT on September 04, 2014, 08:45:06 PM
Same here but at least they have me quantum 50
They wouldn't throw anything extra in for me.
Title: Re: Optimum internet
Post by: ydbe on September 05, 2014, 02:33:30 AM
the problem is that there is no competition for optimum. I saw a Verizon tech in my area and asked him why no FIOS by me? (villas area). he said that they told him that by now it would be done, but they are schlepping it out. he didn't know by when it is coming for sure.
Title: Re: Optimum internet
Post by: DoGo on September 07, 2014, 01:50:40 PM
the problem is that there is no competition for optimum. I saw a Verizon tech in my area and asked him why no FIOS by me? (villas area). he said that they told him that by now it would be done, but they are schlepping it out. he didn't know by when it is coming for sure.
Some developments will not get FIOS being that they are in contract with optimum.
However I don't know if that effects Verizon's DSL service.
Title: Re: Optimum internet
Post by: MosheP on September 23, 2014, 12:20:15 AM
What's the  latest pricing with Optimum internet only?
Title: Re: Optimum internet
Post by: efflpetzel on September 23, 2014, 10:13:07 AM

What's the  latest pricing with Optimum internet only?
39.99
Title: Re: Optimum internet
Post by: MosheP on September 23, 2014, 10:28:28 AM
39.99
Is that for the 50MBPS? I got quoted 44.99 for 50 and 39.99 for 15.
Title: Re: Optimum internet
Post by: Achas Veachas on September 23, 2014, 10:33:41 AM
Is that for the 50MBPS? I got quoted 44.99 for 50 and 39.99 for 15.
That
Title: Optimum internet
Post by: efflpetzel on September 23, 2014, 10:44:03 AM
I got quoted 44.99 for 50 and 39.99 for 15.
correct
Title: Re: Optimum internet
Post by: dudi on September 23, 2014, 07:21:57 PM
My 29.95 plan just finished what are my best options right now? I called retention and they only offered me 90$ for phone included if not they wouldn't give me anything
Title: Re: Optimum internet
Post by: ybeeds on September 23, 2014, 09:43:23 PM
My 29.95 plan just finished what are my best options right now? I called retention and they only offered me 90$ for phone included if not they wouldn't give me anything
Try to get the $40 option.... or try this: http://www.verizon.com/home/bundles/fios/?x1=IONT_NOC&CMP=DMC-CVD_ZZ_ZZ_Z_DM_N_X04624
Title: Re: Optimum internet
Post by: dudi on September 23, 2014, 11:34:07 PM
Try to get the $40 option.... or try this: http://www.verizon.com/home/bundles/fios/?x1=IONT_NOC&CMP=DMC-CVD_ZZ_ZZ_Z_DM_N_X04624
Thank you for replying I actually tried verizon the problem is that they are saying that the max speed they can give me in my house is 7 Mbs
Title: Re: Optimum internet
Post by: ushdadude on September 24, 2014, 08:04:04 AM
They offered me 50 a month and "threw in" quantum
Title: Re: Optimum internet
Post by: churnbabychurn on September 24, 2014, 09:28:57 AM
39.99
that's a first year promo price or a regular price?
Title: Re: Optimum internet
Post by: Adlebo on September 24, 2014, 11:51:10 AM
I have optimum for at least five years and I get every year phone and internet (15) for 59.90. I call up and connect to the cancellation dept and without breaking a sweat they always extend it. However, it might be different by me because I have a "business account" which is on my home number. It might be easier to get good prices on a business acct.
Title: Re: Optimum internet
Post by: TimT on September 28, 2014, 12:26:47 PM
I have optimum for at least five years and I get every year phone and internet (15) for 59.90. I call up and connect to the cancellation dept and without breaking a sweat they always extend it. However, it might be different by me because I have a "business account" which is on my home number. It might be easier to get good prices on a business acct.
What do they ask for when opening a business account ?
Title: Re: Optimum internet
Post by: Adlebo on September 28, 2014, 12:29:43 PM
What do they ask for when opening a business account ?
I do have a legit corporation but I don't remember them asking me any business info when applying. Plus I didn't even use my business name I just called it my personal name as the business. The customer service is much better for business accounts also. If you have any issue they help you immediately.
Title: Re: Optimum internet
Post by: TimT on September 28, 2014, 12:33:20 PM
I do have a legit corporation but I don't remember them asking me any business info when applying. Plus I didn't even use my business name I just called it my personal name as the business. The customer service is much better for business accounts also. If you have any issue they help you immediately.
Thanks, I gotta try it. $60 just for internet is outrageous.
Title: Re: Optimum internet
Post by: YG on October 23, 2014, 07:54:50 PM
Could it be that optimum put their prices down??!

I signed up a year ago I could not get them to budge. Was 49,95 for 25/15 or 54.95 for 50/25. Just got a letter that promo year is finishing and I looked online here (http://www.optimum.com/home-internet-service/pricing.jsp) and saw 39.95 for new customers for internet only.

What am I missing?
Title: Re: Optimum internet
Post by: TimT on October 23, 2014, 08:06:17 PM
Could it be that optimum put their prices down??!

I signed up a year ago I could not get them to budge. Was 49,95 for 25/15 or 54.95 for 50/25. Just got a letter that promo year is finishing and I looked online here (http://www.optimum.com/home-internet-service/pricing.jsp) and saw 39.95 for new customers for internet only.

What am I missing?
$39.95 is for 15/5
Title: Re: Optimum internet
Post by: ushdadude on October 23, 2014, 08:23:41 PM
if i'm moving, is it worth it to cancel my service and order new service under my wife's name? Right now I pay 49.95 for ultra 50
Title: Re: Optimum internet
Post by: TimT on October 23, 2014, 08:29:25 PM
if i'm moving, is it worth it to cancel my service and order new service under my wife's name? Right now I pay 49.95 for ultra 50
According to their chart it would be $45 for new customers.
Title: Re: Optimum internet
Post by: ushdadude on October 23, 2014, 10:56:36 PM
According to their chart it would be $45 for new customers.

good point. thanks
Title: Re: Optimum internet
Post by: TimT on October 23, 2014, 11:01:22 PM
good point. thanks
But after 1st year it would go up to $55. What year is your current plan up to ?
Title: Re: Optimum internet
Post by: ushdadude on October 23, 2014, 11:02:24 PM
But after 1st year it would go up to $55. What year is your current plan up to ?
in middle of my second. when i called recon, they just added ultra 50 to my new price.
Title: Optimum internet
Post by: YG on October 26, 2014, 09:41:31 AM
According to their chart it would be $45 for new customers.
I'm paying 55 now and it's about to go up to 60. So 45 is a good thing.

Planning to call up and find out when they can set up service and cancel current service for that day and open new account for wife same day. Maybe they can even do the whole thing in one visit.

Anyone reason that wouldn't work?

EDIT:  guess I might as well call retentions first and ask to match to save us all the bother.
Safe for me to tell them outright that if they don't match it I'll cancel service and open a new account?

Do I ask for retentions, or just tell them I want to close account and they'll transfer me there?
Title: Re: Optimum internet
Post by: ybeeds on October 26, 2014, 10:31:41 AM
I'm paying 55 now and it's about to go up to 60. So 45 is a good thing.

Planning to call up and find out when they can set up service and cancel current service for that day and open new account for wife same day. Maybe they can even do the whole thing in one visit.

Anyone reason that wouldn't work?

EDIT:  guess I might as well call retentions first and ask to match to save us all the bother.
Safe for me to tell them outright that if they don't match it I'll cancel service and open a new account?

Do I ask for retentions, or just tell them I want to close account and they'll transfer me there?
I would suggest telling them that you would open a new account with them, just tell them you'll shut the account...
You could ask for retentions...
Title: Re: Optimum internet
Post by: MarkS on October 26, 2014, 10:42:34 AM
I'm paying 55 now and it's about to go up to 60. So 45 is a good thing.

Planning to call up and find out when they can set up service and cancel current service for that day and open new account for wife same day. Maybe they can even do the whole thing in one visit.
No they won't do it all in one visit.
Title: Re: Optimum internet
Post by: avrumy22 on October 26, 2014, 11:59:14 AM
Whats the service like in lkwd?
Title: Re: Optimum internet
Post by: ybeeds on October 26, 2014, 12:18:04 PM
Whats the service like in lkwd?
Why would Lakewood be different then anywhere else? I have Optimum in Lakewood, and works just fine...
Title: Re: Optimum internet
Post by: avrumy22 on October 26, 2014, 12:27:10 PM
Why would Lakewood be different then anywhere else? I have Optimum in Lakewood, and works just fine...

lol, no clue. 1st time getting service  ;)
Title: Re: Optimum internet
Post by: yuneeq on October 26, 2014, 05:34:54 PM
Why would Lakewood be different then anywhere else? I have Optimum in Lakewood, and works just fine...

Actual speeds vary by area, based on the amount of congestion on the lines. It doesn't make sense to ask someone how the speeds are in lakewood, though it would make sense to ask for speeds in certain neighborhood/area.
Title: Re: Optimum internet
Post by: avrumy22 on October 26, 2014, 07:06:00 PM
Actual speeds vary by area, based on the amount of congestion on the lines. It doesn't make sense to ask someone how the speeds are in lakewood, though it would make sense to ask for speeds in certain neighborhood/area.

thanks for the tip!
Title: Re: Optimum internet
Post by: ybeeds on October 26, 2014, 07:30:31 PM
Actual speeds vary by area, based on the amount of congestion on the lines. It doesn't make sense to ask someone how the speeds are in lakewood, though it would make sense to ask for speeds in certain neighborhood/area.
-1

If your paying for 25 down, you should be getting that, if your paying for 50 down, that's what you should be getting... If you don't get what you pay for, they will send someone to fix your line. I never had an issue with speed.
Title: Optimum internet
Post by: YG on October 26, 2014, 10:14:59 PM
So basic procedure is:
1.  Call and ask for retentions
2.  Ask to be matched to current 39.95 promo
3.  If they refuse, close account
4.  Open new account in wife's name with promo

Correct?
Title: Re: Optimum internet
Post by: churnbabychurn on October 26, 2014, 10:33:34 PM
-1

If your paying for 25 down, you should be getting that, if your paying for 50 down, that's what you should be getting... If you don't get what you pay for, they will send someone to fix your line. I never had an issue with speed.
+1 they can adjust it if you arnt getting what you paid for ime
Title: Re: Optimum internet
Post by: yuneeq on October 27, 2014, 12:21:46 AM
-1

If your paying for 25 down, you should be getting that, if your paying for 50 down, that's what you should be getting... If you don't get what you pay for, they will send someone to fix your line. I never had an issue with speed.

I'll accept -.5

When you pay for the top speed a company offers, that depends on congestion.
When you pay for a lower tier like 25, Optimum actively throttles your internet in order to reach the 25/dl speeds so congestion wouldn't matter.
Title: Re: Optimum internet
Post by: ybeeds on October 27, 2014, 09:52:36 AM
I'll accept -.5

When you pay for the top speed a company offers, that depends on congestion.
When you pay for a lower tier like 25, Optimum actively throttles your internet in order to reach the 25/dl speeds so congestion wouldn't matter.
I've never heard anyone complain that their speed on Optimum was to slow for what they where paying... I pay for 50 down, and I get 50 down at any given time...
Title: Optimum internet
Post by: YG on October 27, 2014, 04:56:38 PM
Retentions couldn't match 39.95 for 15/5, she just offered to extend my current promo of 55.90 for 50/25 for a other yr. told her to discontinue service as of shabbos.

Can I call up now to schedule to have an account set up in wife's name next week even though my account is still active at this address, without jeapordizing her eligibility for the new customers' promo?
Title: Optimum internet
Post by: YG on October 27, 2014, 05:05:40 PM
I suppose there's no reason why she couldn't be a subsequent tenant moving into the apartment next week after I move out, and setting up internet in advance...
Title: Re: Optimum internet
Post by: avrumy22 on October 27, 2014, 05:15:42 PM
I am showing $49.90 a month (on optimum's site) for phone and internet.

is there a better promo out there?
Title: Re: Optimum internet
Post by: YG on October 27, 2014, 05:16:48 PM
If you don't need phone, I see 39.95 per month for internet only. In 11203. Not sure if all zipcodes are the same.
Title: Re: Optimum internet
Post by: avrumy22 on October 27, 2014, 05:26:30 PM
I was looking with a phone.... tho in 2014 dunno why i would need one.
Title: Re: Optimum internet
Post by: YG on October 27, 2014, 05:30:58 PM
For the cost of an obi and a $15 phone from Amazon you can have a permanent phone line at home for $0 per month through GV.
Title: Re: Optimum internet
Post by: avrumy22 on October 27, 2014, 05:54:22 PM
For the cost of an obi and a $15 phone from Amazon you can have a permanent phone line at home for $0 per month through GV.

Can you elaborate further? Seems like a good option. Ill save 10 bucks a month,

thanks
Title: Re: Optimum internet
Post by: YG on October 27, 2014, 05:56:44 PM
http://www.dansdeals.com/archives/51581
Title: Re: Optimum internet
Post by: AnonymousUser on October 27, 2014, 05:58:25 PM
For the cost of an obi and a $15 phone from Amazon you can have a permanent phone line at home for $0 per month through GV.
Is the voice quality of Obi the same as a regular optimum voice line?
Title: Re: Optimum internet
Post by: TimT on October 27, 2014, 05:59:07 PM
Can you elaborate further? Seems like a good option. Ill save 10 bucks a month,

thanks
http://www.dansdeals.com/archives/13469
http://forums.dansdeals.com/index.php?topic=5945.0
Title: Re: Optimum internet
Post by: avrumy22 on October 27, 2014, 06:01:11 PM
thanks all  ;D
Title: Optimum internet
Post by: YG on October 27, 2014, 09:08:22 PM
Retentions couldn't match 39.95 for 15/5, she just offered to extend my current promo of 55.90 for 50/25 for a other yr. told her to discontinue service as of shabbos.

Can I call up now to schedule to have an account set up in wife's name next week even though my account is still active at this address, without jeapordizing her eligibility for the new customers' promo?

For the record I called and set up an account in my wife's name and got 44.90 (15/5 would be 39.95) for 50/25 and they are coming to set it up tomorrow.

I then called to reschedule the disconnect for tomorrow instead of Shabbos and the CSR told me it's too late - it's already been processed.

HUCAd and CSR told me they will disconnect tomorrow.
Title: Re: Optimum internet
Post by: churnbabychurn on October 27, 2014, 10:54:33 PM
Is the voice quality of Obi the same as a regular optimum voice line?
ime yes.
Title: Re: Optimum internet
Post by: churnbabychurn on October 27, 2014, 10:55:25 PM
For the record I called and set up an account in my wife's name and got 44.90 (15/5 would be 39.95) for 50/25 and they are coming to set it up tomorrow.

I then called to reschedule the disconnect for tomorrow instead of Shabbos and the CSR told me it's too late - it's already been processed.

HUCAd and CSR told me they will disconnect tomorrow.
but ime you won't be able to switch back to your name next year.
Title: Re: Optimum internet
Post by: YG on October 27, 2014, 10:59:15 PM
My original promo was 49.85 plus 4.95 for 50/25. Was about to go up another 5.
I just began another promo which for the next year  is 10 less than I've been paying on my original promo, them goes up $10 to what I have been paying for the following 12 months.

Haven't lost anything.
Title: Re: Optimum internet
Post by: vintastic16 on November 30, 2014, 01:58:11 AM
Anyone get a good promo or retention deal lately? Had a double play promo - phone and internet - rate of $59.95 for 12 months and just got my first bill outside of the promo which raised it to $100 per month. When I called Optimum two agents in retention told me this is the best they could do at this time for just the two services.

Called Verizon and they offered me $70 for up to three years. Would rather stay with Optimum though. Anyone have any luck lately?
Title: Re: Optimum internet
Post by: MarkS on November 30, 2014, 02:02:31 AM
Anyone get a good promo or retention deal lately? Had a double play promo - phone and internet - rate of $59.95 for 12 months and just got my first bill outside of the promo which raised it to $100 per month. When I called Optimum two agents in retention told me this is the best they could do at this time for just the two services.

Called Verizon and they offered me $70 for up to three years. Would rather stay with Optimum though. Anyone have any luck lately?
First things first,  get yourself an Obi! Once that's done and your phone number is safely ported over,  have your wife sign up for optimum (internet only) at the promo rate...
Title: Re: Optimum internet
Post by: vintastic16 on November 30, 2014, 02:07:00 AM
First things first,  get yourself an Obi! Once that's done and your phone number is safely ported over,  have your wife sign up for optimum (internet only) at the promo rate...

Didn't think of that, that's a great idea! Thanks! Couple of follow up questions on that:

1) Did I read awhile back that Obi started to charge, if so what is the charge?

2) If I decide that I'd like to add tv service within the next 6-12 months, do you still think it's worthwhile to get Obi?
Title: Re: Optimum internet
Post by: ybeeds on November 30, 2014, 02:22:06 AM
Didn't think of that, that's a great idea! Thanks! Couple of follow up questions on that:

1) Did I read awhile back that Obi started to charge, if so what is the charge?

2) If I decide that I'd like to add tv service within the next 6-12 months, do you still think it's worthwhile to get Obi?
1) Obi charges for the box and Google Voice provides the free phone service

2) Obi will most probably still save you money... but either way, over the next 6 months you'll have saved enough money that the Obi would pay for itself...
Title: Re: Optimum internet
Post by: Moshe123 on November 30, 2014, 03:23:58 PM
Also didn't let me get my old plan again.
Title: Re: Optimum internet
Post by: Hirshthg on November 30, 2014, 04:24:15 PM
My phone and internet is currently at 48.98
Title: Re: Optimum internet
Post by: Menachemfrombp on November 30, 2014, 04:36:16 PM
My phone and internet is currently at 48.98
after tax?? how?
Title: Re: Optimum internet
Post by: shtank on December 02, 2014, 10:47:17 AM
Spoke with optimum a few weeks ago and they offered $39.95/mo for first 12 months for their lowest High-speed internet only. Now they say they started charging an extra 4.95/mo just to rent the modem. Spoke to chat rep. Seems this just started Nov. 17. Nothing they can do about it. Tried calling phone rep. Still seems like they're not budging. Any ideas? The 5 bux isn't the biggest deal in the world. It's just annoying. What other ISPs are there in Flatbush that might be cheaper/just as good?
Title: Re: Optimum internet
Post by: bingit on December 03, 2014, 11:56:37 PM
I need service in Lakewood just for internet, is optimum my best bet? verizion does not give plans with just internet, they make you get phone service with them as well....
Title: Re: Optimum internet
Post by: AnonymousUser on December 04, 2014, 01:05:44 AM
I need service in Lakewood just for internet, is optimum my best bet? verizion does not give plans with just internet, they make you get phone service with them as well....
AFAIK, fios and optimum are the only options.
Title: Re: Optimum internet
Post by: popcorn1508 on December 04, 2014, 11:39:27 PM
AFAIK, fios and optimum are the only options.
dsl?
Title: Re: Optimum internet
Post by: AnonymousUser on December 04, 2014, 11:50:31 PM
dsl?
I have it. It's slower than 3g. I wouldn't call it a viable option. :P
Title: Re: Optimum internet
Post by: bingit on December 08, 2014, 01:33:20 AM
Just curious , all these prices being quoted ( $40 a month for just internet) are they the total price for the month or do you still have to pay taxes and fees etc......?
Title: Re: Optimum internet
Post by: TimT on December 08, 2014, 01:38:27 AM
Just curious , all these prices being quoted ( $40 a month for just internet) are they the total price for the month or do you still have to pay taxes and fees etc......?
Final price.
Title: Re: Optimum internet
Post by: bingit on December 08, 2014, 01:44:23 AM
Final price.
cuz it says something on their website about $5 monthly for modem rental..... is that an extra $5 or included in the price??
Title: Re: Optimum internet
Post by: ybeeds on December 08, 2014, 01:48:48 AM
cuz it says something on their website about $5 monthly for modem rental..... is that an extra $5 or included in the price??
This seems to be a new thing... see comments above...
Title: Re: Optimum internet
Post by: bingit on December 08, 2014, 01:54:19 AM
Just double checked on their website and they charge u $5 monthly for "modem fee" is there any way to get out of that? 
Title: Re: Optimum internet
Post by: ydbe on December 09, 2014, 12:16:54 AM
see if you can buy your own compatible model. there was recently a deal for a motorola sb6121 for 39.99 (a refurb)
Title: Re: Optimum internet
Post by: shtank on December 09, 2014, 10:27:41 AM
see if you can buy your own compatible model. there was recently a deal for a motorola sb6121 for 39.99 (a refurb)
+1
That's exactly what I did. Waiting for the modem to be delivered. For everyone's info, and I posted this already but just to reiterate: Optimum just started charging a rental fee of $4.95/month for the modem for all new customers on Nov. 17. They give you the option of buying a modem for like $150 which is outrageous. Also, they only have 2 "approved" models listed on their website (meaning if you want to buy your own, you officially only have 2 models to choose from). When I asked the rep on the phone if I can bring my own modem, she said that if it's not an "approved" model, the technician wouldn't connect it when he came to install. I asked if he would at least bring the line in and she said yes. So I said I would connect the wire to the modem myself (I hope I can mange this :) just kidding. If you can mange to plug in your computer, you should be able to manage connecting a coax cable to your modem). What exactly are they trying to pull by being this restrictive? Anyway, from what i understand, all I will need to do once I have the modem connected will be to have Optimum change the MAC address that they have listed in my account.
Title: Re: Optimum internet
Post by: Achas Veachas on December 09, 2014, 10:52:37 AM
...What exactly are they trying to pull by being this restrictive?
To get you to buy their modem perhaps?
Title: Re: Optimum internet
Post by: shtank on December 09, 2014, 11:08:03 AM
To get you to buy their modem perhaps?
I know, but it's not like it's a modem that they produce. They aren't making any money off of it that they couldn't make off any other modem by signing deals with other companies. And the tactic seems so blatant that I think enough people will catch on so that it won't take long for people to just start buying other modems elsewhere. Trying to force customers into a corner rarely works in the long run.
Title: Re: Optimum internet
Post by: Achas Veachas on December 09, 2014, 11:10:37 AM
I know, but it's not like it's a modem that they produce. They aren't making any money off of it that they couldn't make off any other modem by signing deals with other companies. And the tactic seems so blatant that I think enough people will catch on so that it won't take long for people to just start buying other modems elsewhere. Trying to force customers into a corner rarely works in the long run.
Maybe they only managed a deal with those 2 companies...
Title: Re: Optimum internet
Post by: shtank on December 09, 2014, 11:15:29 AM
It seems like they have added 3 more modems to their list :
http://optimum.custhelp.com/app/answers/detail/a_id/1791/~/optimum-online-ultra-50,-optimum-online-ultra-75-and-optimum-online-ultra-101
BTW, those companies make a bunch of other modems that should be compatible so why wouldn't they just offer those as well?
Title: Re: Optimum internet
Post by: bingit on December 09, 2014, 01:37:51 PM
So what is the cheapest modem I can buy that will work for optimum service?  (Reg speed...dont  need fast). And can I buy it on Amazon?
Title: Re: Optimum internet
Post by: deal12349 on December 09, 2014, 11:24:52 PM
Hi, does anyone know if the Motorola Surfboard SB5101 Cable Modem will work with Optimum Internet?
Title: Re: Optimum internet
Post by: bingit on December 10, 2014, 12:41:21 AM
Hi spoke to optimum today and was told that there are only 2 modems that are compatible with their service(2 different Arris models).....anybody have experience using different modems with optimum?
Title: Re: Optimum internet
Post by: Thingywingy on December 10, 2014, 06:42:20 PM
As a optimum customer, I get free access to optimum wifi. In my area I find that TWC gives me better speed. Until today I was able to connect to TWC without providing additional login info. For some reason today it started asking me for login info. Anyone know whats changed?
Title: Re: Optimum internet
Post by: AnonymousUser on December 10, 2014, 07:28:31 PM
As a optimum customer, I get free access to optimum wifi. In my area I find that TWC gives me better speed. Until today I was able to connect to TWC without providing additional login info. For some reason today it started asking me for login info. Anyone know whats changed?
Is there a CableWifi network? If yes, try that.
Title: Re: Optimum internet
Post by: Thingywingy on December 10, 2014, 10:27:48 PM
Is there a CableWifi network? If yes, try that.
It works but TWC is faster.
Title: Re: Optimum internet
Post by: Thingywingy on December 14, 2014, 07:46:32 PM
Still can't login to TWC. If anyone is has an account and is comfortable letting me use it that would be very appreciated.
Title: Re: Optimum internet
Post by: Josef.koney on December 14, 2014, 08:03:51 PM
Anyone want to split a account?
Title: Re: Optimum internet
Post by: Banillareloads on December 18, 2014, 01:41:35 PM
I started with a $50 promo just for internet 25/15. After year was up went up to $60. Ridiculousness. Tried HUCA few times couldn't get anywhere even after threatening to disconnect. Wanted to disconnect and open new accnt in wifes name. Called now again and decided to try retention one more time, asked for retention  team, did not have to beg etc. within 2 mins he gave me back old rate and threw in 50/25 speeds for free. It's a chanukkah miracle. Oh and did I mention I ordered an Obi this morning... Life is good
Title: Re: Optimum internet
Post by: vintastic16 on December 18, 2014, 02:59:08 PM
I started with a $50 promo just for internet 25/15. After year was up went up to $60. Ridiculousness. Tried HUCA few times couldn't get anywhere even after threatening to disconnect. Wanted to disconnect and open new accnt in wifes name. Called now again and decided to try retention one more time, asked for retention  team, did not have to beg etc. within 2 mins he gave me back old rate and threw in 50/25 speeds for free. It's a chanukkah miracle. Oh and did I mention I ordered an Obi this morning... Life is good

Consider yourself lucky...I've tried HUCA four different times and have still had no luck. Have the double play. They won't budge on the price...keep trying to entice me with the extra speed of the Internet.
Title: Re: Optimum internet
Post by: Banillareloads on December 18, 2014, 03:35:29 PM

Consider yourself lucky...I've tried HUCA four different times and have still had no luck. Have the double play. They won't budge on the price...keep trying to entice me with the extra speed of the Internet.
Obi not an option for you?
Title: Re: Optimum internet
Post by: vintastic16 on December 18, 2014, 03:38:49 PM
Obi not an option for you?

Ya, gonna buy one
Title: Re: Optimum internet
Post by: TimT on December 18, 2014, 03:44:57 PM
I started with a $50 promo just for internet 25/15. After year was up went up to $60. Ridiculousness. Tried HUCA few times couldn't get anywhere even after threatening to disconnect. Wanted to disconnect and open new accnt in wifes name. Called now again and decided to try retention one more time, asked for retention  team, did not have to beg etc. within 2 mins he gave me back old rate and threw in 50/25 speeds for free. It's a chanukkah miracle. Oh and did I mention I ordered an Obi this morning... Life is good
You called the regular brooklyn number ?
Title: Re: Optimum internet
Post by: Banillareloads on December 18, 2014, 04:31:02 PM

You called the regular brooklyn number ?
yes requested retention dept
Title: Re: Optimum internet
Post by: TimT on December 18, 2014, 04:45:35 PM
yes requested retention dept
Time for me to try again. Every few months when I hear a success story I PUTPAC.
Title: Re: Optimum internet
Post by: vintastic16 on December 18, 2014, 04:50:55 PM
Time for me to try again. Every few months when I hear a success story I PUTPAC.

Good luck, I tried right away when I saw the post...no dice.
Title: Re: Optimum internet
Post by: TimT on December 18, 2014, 04:59:11 PM
Good luck, I tried right away when I saw the post...no dice.
There's this real nice rep who comes to work once every few months, takes 1 call & gives the caller anything they ask for & promptly leaves.
Title: Re: Optimum internet
Post by: vintastic16 on December 18, 2014, 05:00:38 PM
There's this real nice rep who comes to work once every few months, takes 1 call & gives the caller anything they ask for & promptly leaves.

Haha, hope you get him. Post if you have any success.
Title: Re: Optimum internet
Post by: Banillareloads on December 18, 2014, 07:37:06 PM
There's this real nice rep who comes to work once every few months, takes 1 call & gives the caller anything they ask for & promptly leaves.
haha I shudda bought a lottery instead
Title: Re: Optimum internet
Post by: YG on December 23, 2014, 08:17:11 AM

I started with a $50 promo just for internet 25/15. (I added 50/24 for 4.95).  After year was up went up to $60. Ridiculousness.
+1

Disconnected and opened new accnt in wifes name for 44.95 for 50/25 - got in before they started charging monthly for the modem.
Title: Re: Optimum internet
Post by: bingit on December 23, 2014, 12:38:08 PM
+1

Disconnected and opened new accnt in wifes name for 44.95 for 50/25 - got in before they started charging monthly for the modem.
you can still get in before they start the monthly fee for modem?? Or u did this a while ago?
Title: Re: Optimum internet
Post by: AnonymousUser on December 23, 2014, 12:55:08 PM
you can still get in before they start the monthly fee for modem?? Or u did this a while ago?
It's already mentioned on their website, so I doubt you can get it waived now.
Title: Re: Optimum internet
Post by: YG on December 23, 2014, 01:35:37 PM

you can still get in before they start the monthly fee for modem?? Or u did this a while ago?

Did it a couple of months ago.
Title: Re: Optimum internet
Post by: AnonymousUser on December 23, 2014, 07:44:09 PM
+1
That's exactly what I did. Waiting for the modem to be delivered. For everyone's info, and I posted this already but just to reiterate: Optimum just started charging a rental fee of $4.95/month for the modem for all new customers on Nov. 17. They give you the option of buying a modem for like $150 which is outrageous. Also, they only have 2 "approved" models listed on their website (meaning if you want to buy your own, you officially only have 2 models to choose from). When I asked the rep on the phone if I can bring my own modem, she said that if it's not an "approved" model, the technician wouldn't connect it when he came to install. I asked if he would at least bring the line in and she said yes. So I said I would connect the wire to the modem myself (I hope I can mange this :) just kidding. If you can mange to plug in your computer, you should be able to manage connecting a coax cable to your modem). What exactly are they trying to pull by being this restrictive? Anyway, from what i understand, all I will need to do once I have the modem connected will be to have Optimum change the MAC address that they have listed in my account.
What happened in the end? I would like to do this, but I would like to know how it worked out for you. Which model did you get? And how did you set it up with Optimum?
ETA: Whats the difference between Arris modems and Arris Motorola Surfboard modems?
Title: Re: Optimum internet
Post by: Banillareloads on December 23, 2014, 07:44:28 PM
+1

Disconnected and opened new accnt in wifes name for 44.95 for 50/25 - got in before they started charging monthly for the modem.
would you have to pay modem fee if you already have a modem from when account was under your name?
Title: Re: Optimum internet
Post by: AnonymousUser on December 23, 2014, 08:00:47 PM
would you have to pay modem fee if you already have a modem from when account was under your name?
You probably need to send it back when you close the account.
Title: Re: Optimum internet
Post by: YG on December 23, 2014, 10:09:41 PM

You probably need to send it back when you close the account.
+1 otherwise they send you a bill for about $150 for the modem.
Title: Re: Optimum internet
Post by: shtank on December 28, 2014, 04:18:43 PM
What happened in the end? I would like to do this, but I would like to know how it worked out for you. Which model did you get? And how did you set it up with Optimum?
ETA: Whats the difference between Arris modems and Arris Motorola Surfboard modems?
I am going to write the whole shpiel once I get everything settled. However, it seems that Optimum does not allow you to use your own modem even thought they told me they do. One of the reps I spoke with (the only one out of about 25 who had any brains whatsoever) said she didn't see any reason I shouldn't be able to but her supervisor said she isn't allowed to provision any modem that isn't deemed officially compatible (basically you have a choice of 2 models). I am going to see how they deal with it on my bills. The rep also said that if I call back, she would try to help me get my non-compatible modem hooked up. Basically, the answer to your question is I don't know and maybe HUCA will help but it's gonna be a pain.
One thing I have learned  (more details to come) is that Optimum is one of the worst companies I have ever had to deal with. The different departments have no communication and it almost seems that the entire ordeal is there to make sure that you are as annoyed as possible by the end of it.
Title: Re: Optimum internet
Post by: TimT on December 28, 2014, 04:22:30 PM
One thing I have learned is that Optimum is one of the worst companies I have ever had to deal with.
I would certainly agree with that.
Title: Re: Optimum internet
Post by: Thingywingy on December 28, 2014, 05:00:58 PM
Anyone have an extra optimum wifi account? I believe your allowed up to 4 seperate logins.
Title: Re: Optimum internet
Post by: donny93 on December 28, 2014, 05:22:39 PM
I just got the time Warner Internet promo for  $34.95 for 200/50 for one year
Title: Re: Optimum internet
Post by: Ez on December 28, 2014, 05:23:02 PM

One thing I have learned  (more details to come) is that Optimum is one of the worst companies I have ever had to deal with. The different departments have no communication and it almost seems that the entire ordeal is there to make sure that you are as annoyed as possible by the end of it.

Sounds like you never dealt with Verizon's Fios ....
Title: Re: Optimum internet
Post by: shtank on December 28, 2014, 05:24:34 PM
Sounds like you never dealt with Verizon's Fios ....
I haven't but I said "details to come". Give me a chance, will ya! :)
Title: Re: Optimum internet
Post by: AnonymousUser on December 28, 2014, 05:50:26 PM
I am going to write the whole shpiel once I get everything settled. However, it seems that Optimum does not allow you to use your own modem even thought they told me they do. One of the reps I spoke with (the only one out of about 25 who had any brains whatsoever) said she didn't see any reason I shouldn't be able to but her supervisor said she isn't allowed to provision any modem that isn't deemed officially compatible (basically you have a choice of 2 models). I am going to see how they deal with it on my bills. The rep also said that if I call back, she would try to help me get my non-compatible modem hooked up. Basically, the answer to your question is I don't know and maybe HUCA will help but it's gonna be a pain.
One thing I have learned  (more details to come) is that Optimum is one of the worst companies I have ever had to deal with. The different departments have no communication and it almost seems that the entire ordeal is there to make sure that you are as annoyed as possible by the end of it.
But if you use one of those 2 models then they will provision your own modem? What are those two models? I see a whole bunch listed on their site as being compatible.
Title: Re: Optimum internet
Post by: shtank on December 28, 2014, 05:55:44 PM
But if you use one of those 2 models then they will provision your own modem?

Yes

What are those two models? I see a while bunch listed on their site as being compatible.
link please
Title: Re: Optimum internet
Post by: AnonymousUser on December 28, 2014, 07:43:21 PM


link please
https://optimum.custhelp.com/app/answers/detail/a_id/1791/kw/compatible
https://optimum.custhelp.com/app/answers/detail/a_id/287/kw/compatible
Title: Re: Optimum internet
Post by: shtank on December 28, 2014, 08:01:14 PM
https://optimum.custhelp.com/app/answers/detail/a_id/1791/kw/compatible
https://optimum.custhelp.com/app/answers/detail/a_id/287/kw/compatible
If you read the fine print on that page, the only two that are acceptable for a customer to bring on their own are the Arris TM804G and Arris TM822G. The others are only acceptable either for business or residential customers using an Optimum provided modem. I have no idea how they get away with only giving the option for 2 modems when there are tons of others that are really albeit unofficially compatible. Gotta be some kind of antitrust issue. I plan on writing the attorney general about it and finding out more but for now it seems you gotta play along.
Title: Re: Optimum internet
Post by: AnonymousUser on December 28, 2014, 08:35:27 PM
If you read the fine print on that page, the only two that are acceptable for a customer to bring on their own are the Arris TM804G and Arris TM822G. The others are only acceptable either for business or residential customers using an Optimum provided modem. I have no idea how they get away with only giving the option for 2 modems when there are tons of others that are really albeit unofficially compatible. Gotta be some kind of antitrust issue. I plan on writing the attorney general about it and finding out more but for now it seems you gotta play along.
Good point, I missed that. Thanks.
Title: Re: Optimum internet
Post by: Mimi K. on January 18, 2015, 11:30:52 PM
I'm on with Fios right now and they offered me 25/25 for $24? or 50/50 for $34 or 75/75 for $44.
are those numbers accurate or will they load it up with fees till its unrecognizable?
I just got a shutoff notice from optimum. They upped me to $59.99 for low speed instead of $40 for 50/50
Edit: He just told me it is either $6.99 /month for router rental or $99 to buy
Title: Re: Optimum internet
Post by: mek on January 19, 2015, 12:06:05 AM
I'm on with Fios right now and they offered me 25/25 for $24? or 50/50 for $34 or 75/75 for $44.
are those numbers accurate or will they load it up with fees till its unrecognizable?
I just got a shutoff notice from optimum. They upped me to $59.99 for low speed instead of $40 for 50/50
Edit: He just told me it is either $6.99 /month for router rental or $99 to buy

That plus another few dollars tax
Title: Re: Optimum internet
Post by: Thingywingy on January 24, 2015, 07:51:47 PM
Anyone have optimum and willing to let me use the free optimum wifi? Willing to pay.
Title: Re: Optimum internet
Post by: avromie7 on January 25, 2015, 01:15:51 PM
I just called and removed the high speed internet that cost $4.95 and then called retention to try to get back the promotional price of $29.95 instead of $39.95 for the internet and all the rep offered to do was add back the high speed for free
Title: Re: Optimum internet
Post by: TimT on January 25, 2015, 01:22:07 PM
I just called and removed the high speed internet that cost $4.95 and then called retention to try to get back the promotional price of $29.95 instead of $39.95 for the internet and all the rep offered to do was add back the high speed for free
Is this first year ?
Title: Re: Optimum internet
Post by: avromie7 on January 25, 2015, 01:22:41 PM
Is this first year ?
I got the promo for 6 months and it just ended last month
Title: Re: Optimum internet
Post by: Thingywingy on January 25, 2015, 06:49:08 PM
Anyone know how to setup subaccount for optimum wifi so secondary user doesn't have access to personal info?
Title: Re: Optimum internet
Post by: avromie7 on January 25, 2015, 06:52:54 PM
Anyone know how to setup subaccount for optimum wifi so secondary user doesn't have access to personal info?
under my profile create an optimum id
Title: Re: Optimum internet
Post by: Mimi K. on February 02, 2015, 12:57:59 AM
I'm on with Fios right now and they offered me 25/25 for $24? or 50/50 for $34 or 75/75 for $44.
are those numbers accurate or will they load it up with fees till its unrecognizable?
I just got a shutoff notice from optimum. They upped me to $59.99 for low speed instead of $40 for 50/50
Edit: He just told me it is either $6.99 /month for router rental or $99 to buy
I showed Optimum Retention the number Verizon offered.
They gave me $39.99 for ULTRA50 for anothre year.
And they reimbursed me for the past two months of $59.99
although that took a transfer to CS and then a Supervisor who can overide.
Title: Re: Optimum internet
Post by: sruly on February 03, 2015, 02:38:10 PM
I just cancelled my service as they upped it to $59.95 and would not give me another discount.

What are my options in Crown Heights for other providers ?
Title: Re: Optimum internet
Post by: sruly on February 04, 2015, 01:40:06 PM
I chatted with them online and they told me they have a $29.95 plan for 5/1 mbps.

How slow is 5/1 mbps ?
Title: Re: Optimum internet
Post by: avromie7 on February 04, 2015, 02:32:50 PM
I chatted with them online and they told me they have a $29.95 plan for 5/1 mbps.

How slow is 5/1 mbps ?
if you get the full 5 down it would be about .6 megabytes per second which if the math in my head is correct you get about 2GB an hr
Title: Re: Optimum internet
Post by: Achas Veachas on February 10, 2015, 12:23:42 PM
My promotional period just ended and my bill went up to 59.99. I just called them and told them I wanted to switch to Verizon so they offered to bring it back to 39.99
Title: Re: Optimum internet
Post by: sawlw on February 10, 2015, 11:43:22 PM
I showed Optimum Retention the number Verizon offered.
They gave me $39.99 for ULTRA50 for anothre year.
And they reimbursed me for the past two months of $59.99
although that took a transfer to CS and then a Supervisor who can overide.
how/where did verizon make that offer to you?
Title: Re: Optimum internet
Post by: mgarfin on February 11, 2015, 07:45:41 AM
Will I get a WiFi router when I sign up or a modem or we need to pay for that?
Title: Re: Optimum internet
Post by: AnonymousUser on February 11, 2015, 08:47:01 AM
Will I get a WiFi router when I sign up or a modem or we need to pay for that?
You will get a free router, and they'll give you a modem but charge $5 per month.
Title: Re: Optimum internet
Post by: insider on February 11, 2015, 10:22:31 AM
You will get a free router, and they'll give you a modem but charge $5 per month.
I bought modem to avoid $5 fee http://www.amazon.com/gp/offer-listing/B00721TUNS/ref=dp_olp_used?ie=UTF8&condition=used (http://www.amazon.com/gp/offer-listing/B00721TUNS/ref=dp_olp_used?ie=UTF8&condition=used)
Title: Re: Optimum internet
Post by: AnonymousUser on February 11, 2015, 02:17:00 PM
I bought modem to avoid $5 fee http://www.amazon.com/gp/offer-listing/B00721TUNS/ref=dp_olp_used?ie=UTF8&condition=used (http://www.amazon.com/gp/offer-listing/B00721TUNS/ref=dp_olp_used?ie=UTF8&condition=used)
I bought that one on eBay for around $65. At first it had issues that the connection would drop every few hours for like 20 seconds, but now it seems smooth. I'm only getting around 3mbps down, though.
Title: Re: Optimum internet
Post by: mgarfin on February 11, 2015, 09:57:14 PM
You will get a free router, and they'll give you a modem but charge $5 per month.

Is it a wireless router?

and any way around modem fee?
Title: Re: Optimum internet
Post by: avromie7 on February 11, 2015, 10:05:46 PM
Is it a wireless router?

and any way around modem fee?
They give you a wireless router for free because they want you to use it because it doubles over as an optimum hotspot
Title: Re: Optimum internet
Post by: TimT on February 11, 2015, 10:07:04 PM
They give you a wireless router for free because they want you to use it because it doubles over as an optimum hotspot
If I get my own router then it won't be a hotspot ?
Title: Re: Optimum internet
Post by: avromie7 on February 11, 2015, 10:07:52 PM
If I get my own router then it won't be a hotspot ?
Correct
Title: Re: Optimum internet
Post by: TimT on February 11, 2015, 10:22:24 PM
Correct
They gave me a regular netgear router 2-3 years ago. They added something into it to make it a hotspot ?
Title: Re: Optimum internet
Post by: AnonymousUser on February 11, 2015, 10:59:17 PM
They gave me a regular netgear router 2-3 years ago. They added something into it to make it a hotspot ?
It's a custom model.
Title: Re: Optimum internet
Post by: TimT on February 11, 2015, 11:02:50 PM
It's a custom model.
Netgear made it special for optimum ?  If someone uses my hotspot would they be on my IP ?
Title: Re: Optimum internet
Post by: AnonymousUser on February 11, 2015, 11:06:43 PM
Netgear made it special for optimum ?
I don't know about that, but it obviously has custom firmware, since you can't disable it.
Title: Re: Optimum internet
Post by: TimT on February 11, 2015, 11:56:00 PM
I don't know about that, but it obviously has custom firmware, since you can't disable it.
I should probably return it & get my own. Wouldn't want this (http://www.washingtonpost.com/news/the-watch/wp/2014/08/15/police-raids-of-the-day/) happening.
Title: Re: Optimum internet
Post by: avromie7 on February 12, 2015, 12:46:45 AM
  If someone uses my hotspot would they be on my IP ?
absolutly not your router is doing 2 things one is being your router and a second unconnected task is being an optimum hotspot
Title: Re: Optimum internet
Post by: TimT on February 12, 2015, 12:53:38 AM
absolutly not your router is doing 2 things one is being your router and a second unconnected task is being an optimum hotspot
Good to know
Title: Re: Optimum internet
Post by: avrumy on February 18, 2015, 08:44:06 PM
My bill just skyrocketed to $97  a month. I am starting my 5th year with them. Any ideas? Thanks
Title: Re: Optimum internet
Post by: avromie7 on February 18, 2015, 08:45:31 PM
My bill just skyrocketed to $97  a month. I am starting my 5th year with them. Any ideas? Thanks
call retention or switch to fios if it's available
Title: Re: Optimum internet
Post by: TimT on February 18, 2015, 08:51:02 PM
My bill just skyrocketed to $97  a month. I am starting my 5th year with them. Any ideas? Thanks
Just internet ?
Title: Re: Optimum internet
Post by: avrumy on February 19, 2015, 01:32:01 PM
I have all 3 but i only use 2.
Title: Re: Optimum internet
Post by: avrumy on February 19, 2015, 01:32:29 PM
call retention or switch to fios if it's available
Is fios as good in 08701?
Title: Re: Optimum internet
Post by: avromie7 on February 19, 2015, 01:33:54 PM
Is fios as good in 08701?
It can't be worse than optimum but it's not available in all of lakewood
Title: Re: Optimum internet
Post by: vintastic16 on March 16, 2015, 11:01:17 AM
Just hooked my Obi100 with google voice and cancelled my phone service with Optimum. My bill for phone and internet was $101 and now it will go down to $60 for internet only as per my discussion with Optimum yesterday. Is this the normal price for internet only? Has anyone gotten a good deal on internet lately? I'd like to get the cost down as low as I can.
Title: Re: Optimum internet
Post by: AnonymousUser on March 16, 2015, 11:16:42 AM
Just hooked my Obi100 with google voice and cancelled my phone service with Optimum. My bill for phone and internet was $101 and now it will go down to $60 for internet only as per my discussion with Optimum yesterday. Is this the normal price for internet only? Has anyone gotten a good deal on internet lately? I'd like to get the cost down as low as I can.
That is the standard price for old customers. For new customers there is an introductory rate of $40. What you can do is cancel and sign up again under your wife's name, and when the tech come to your house just tell him that everything is already connected.
Title: Re: Optimum internet
Post by: Banillareloads on March 16, 2015, 11:18:41 AM
Or call and ask to talk to a supervisor, I got 49.95 even after my first year promo was up. HUCA
Title: Re: Optimum internet
Post by: Achas Veachas on March 16, 2015, 11:24:29 AM
Or call and ask to talk to a supervisor, I got 49.95 even after my first year promo was up. HUCA
+1

I called and threatened to switch to FiOS and the rep gave me the promotional price Verizon was offering at the time.
Title: Re: Optimum internet
Post by: vintastic16 on March 16, 2015, 12:00:59 PM
+1

I called and threatened to switch to FiOS and the rep gave me the promotional price Verizon was offering at the time.

Great! Thank you! Did you do that with a regular rep or you were first transferred to the retention department?
Title: Re: Optimum internet
Post by: Avid Reader on March 17, 2015, 12:35:05 AM
About a month ago I called and asked for the retention department and was able to get my $60 internet-only bill down to $40. It took some bargaining and telling them about the offer I had from Verizon.
Title: Re: Optimum internet
Post by: TimT on March 17, 2015, 12:38:13 AM
Do they just take your word or do they know what verizon is offering in each neighborhood ?
Title: Re: Optimum internet
Post by: srap on March 17, 2015, 12:40:20 AM
About a month ago I called and asked for the retention department and was able to get my $60 internet-only bill down to $40. It took some bargaining and telling them about the offer I had from Verizon.
$75 for internet plus phone through retention.  No mention of Verizon needed.
Title: Re: Optimum internet
Post by: noturbizniss on April 02, 2015, 09:41:56 PM
Why in the heck do I need to call optimum to upgrade my speed? I understand to cancel you need to call, so they can send you to retention, but they should make it as easy as possible for me to give them more money!
Title: Re: Optimum internet
Post by: googwallet on April 23, 2015, 05:00:13 PM
(http://images.tapatalk-cdn.com/15/04/23/264c9c702227ffe18a487abb81f7af95.jpg)

Looks like optimum is rolling out a new basic 5Mbps plan for some areas. Just came in the mail today.
Title: Re: Optimum internet
Post by: TimT on April 23, 2015, 05:31:12 PM
Looks like optimum is rolling out a new basic 5Mbps plan for some areas. Just came in the mail today.
"Up to 5mbps" sounds quite slow IMHO.
Title: Re: Optimum internet
Post by: Achas Veachas on April 23, 2015, 05:32:42 PM
"Up to 5mbps" sounds quite slow IMHO.
That's probably the point, an option to pay less for slower internet.

5mbs is enough for email and light browsing.
Title: Re: Optimum internet
Post by: googwallet on April 23, 2015, 05:33:32 PM
"Up to 5mbps" sounds quite slow IMHO.
They always say "up to", the speeds are not guaranteed.

That being said, I'm not arguing that 5Mbps is on the slow end, just for some people it's not a big deal.
Title: Re: Optimum internet
Post by: Banillareloads on April 23, 2015, 07:26:01 PM
Also got this offer as far as mbps im sure you can pay another $5-10 to upgrade that which would be a decent price
Title: Re: Optimum internet
Post by: TimT on April 23, 2015, 07:46:20 PM
Also got this offer as far as mbps im sure you can pay another $5-10 to upgrade that which would be a decent price
Is there anything better for lower than $60 ?
Title: Re: Optimum internet
Post by: googwallet on April 24, 2015, 07:24:29 AM
Is there anything better for lower than $60 ?
If you get the promotional pricing you can get the 20 Mpbs for $40.
Title: Re: Optimum internet
Post by: AnonymousUser on April 24, 2015, 08:20:21 AM
If you get the promotional pricing you can get the 20 Mpbs for $40.
Do you mean 15mbps? Source?
Title: Re: Optimum internet
Post by: googwallet on April 24, 2015, 08:50:22 AM
Do you mean 15mbps? Source?
Um, my monthly bill....?
Title: Re: Optimum internet
Post by: TimT on April 24, 2015, 09:33:55 AM
If you get the promotional pricing you can get the 20 Mpbs for $40.
Oh well. I'm past my promotional year & there's no way I'm going down to speeds of up to 5mbps.
Title: Re: Optimum internet
Post by: MarkS on April 27, 2015, 11:25:05 AM
I was paying $40 per month and my year just ended. I just called and in 30 seconds was back to $40 for another year.
Title: Re: Optimum internet
Post by: TimT on April 27, 2015, 11:26:45 AM
I was paying $40 per month and my year just ended. I just called and in 30 seconds was back to $40 for another year.
What did you tell them ? Does Verizon offer a good plan in your area ?
Title: Re: Optimum internet
Post by: MarkS on April 27, 2015, 11:35:49 AM
What did you tell them ? Does Verizon offer a good plan in your area ?
No telling them anything needed. I just asked if I can get the promo for another year - he checked - and said sure, I can do that,
Title: Re: Optimum internet
Post by: avromie7 on April 27, 2015, 02:15:08 PM
No telling them anything needed. I just asked if I can get the promo for another year - he checked - and said sure, I can do that,
Consider yourself very lucky many others have tried and failed
Title: Re: Optimum internet
Post by: Achas Veachas on April 27, 2015, 02:25:39 PM
No telling them anything needed. I just asked if I can get the promo for another year - he checked - and said sure, I can do that,
I got it when I threatened to switch to Verizon.
Title: Re: Optimum internet
Post by: bingit on May 06, 2015, 01:59:26 PM
im looking into getting Optimum service for my home..... (just internet) what is the cheapest offer out there now? and are there any additional fees besides that?
Title: Re: Optimum internet
Post by: MarkS on May 06, 2015, 02:17:49 PM
im looking into getting Optimum service for my home..... (just internet) what is the cheapest offer out there now? and are there any additional fees besides that?
$40 no extra fees
Title: Re: Optimum internet
Post by: TimT on May 06, 2015, 02:20:38 PM
im looking into getting Optimum service for my home..... (just internet) what is the cheapest offer out there now? and are there any additional fees besides that?
39.95 for the first year
 http://www.optimum.com/home-internet-service/pricing.jsp
Title: Re: Optimum internet
Post by: srf60 on May 06, 2015, 02:45:42 PM
im looking into getting Optimum service for my home..... (just internet) what is the cheapest offer out there now? and are there any additional fees besides that?
I got an offer today for $24.99 a month.
5 Mbps though.
Title: Re: Optimum internet
Post by: TimT on May 06, 2015, 02:46:19 PM
I got an offer today for $24.99 a month.
what speeds ?
Title: Re: Optimum internet
Post by: srf60 on May 06, 2015, 02:48:54 PM
what speeds ?
5 mbps
Title: Re: Optimum internet
Post by: TimT on May 06, 2015, 02:58:53 PM
5 mbps
As mentioned upthread its a new offer with slower internet.
IINM there might be 4.95 per month modem fee
Title: Re: Optimum internet
Post by: bingit on May 06, 2015, 03:22:53 PM
what speeds ?
is that an public offer or did you receive as a promo & need a code?? thanks.
Title: Re: Optimum internet
Post by: moko on May 06, 2015, 03:45:12 PM
$40 no extra fees
cheapest is $30 (new promo which they say is slower but i haven't noticed the difference.) $24.95 for unlimited internet + $4.95 for modem rental. Public offer just call up and mention the promo if they ask for ss# to "qualify you for the promo" just insist on not giving it and they should still give it
Title: Re: Optimum internet
Post by: srf60 on May 06, 2015, 07:54:14 PM
cheapest is $30 (new promo which they say is slower but i haven't noticed the difference.) $24.95 for unlimited internet + $4.95 for modem rental. Public offer just call up and mention the promo if they ask for ss# to "qualify you for the promo" just insist on not giving it and they should still give it
Well the promo that I got for $24.99 is including "free smart router".
Title: Re: Optimum internet
Post by: TimT on May 06, 2015, 07:58:35 PM
Well the promo that I got for $24.99 is including "free smart router".
There might still be a $4.95 monthly modem fee.
Title: Re: Optimum internet
Post by: moko on May 06, 2015, 08:17:11 PM
There might still be a $4.95 monthly modem fee.
correct.
modem and router in this case are 2 separate devices.
also, beware that using the smart router also turns your location into an optimum hotspot.
Title: Re: Optimum internet
Post by: cozmohoot on May 06, 2015, 08:32:25 PM
Perhaps you avoid the modem fee if you buy a cheap one?
Those speeds are adequate for most people.
Title: Re: Optimum internet
Post by: TimT on May 06, 2015, 08:39:32 PM
Perhaps you avoid the modem fee if you buy a cheap one?
Those speeds are adequate for most people.
Been discussed here (http://forums.dansdeals.com/index.php?topic=7266.msg1009945#msg1009945) regarding getting your own modem.
Title: Re: Optimum internet
Post by: PTU on May 17, 2015, 06:17:14 PM
So I've been using my neighbors optimum hotspot, but every couple of days my laptop gets "blocked" and can't connect. I verified that the Mac address is getting blocked by using a Mac spoofer to log on. (Seems that if you're logged on continuously for x amount of time you're Mac gets blocked for a while)

Question is whether it is risky to keep logging in with a different Mac address and will they ban the whole account?
Title: Re: Optimum internet
Post by: avromie7 on May 17, 2015, 06:20:15 PM
So I've been using my neighbors optimum hotspot, but every couple of days my laptop gets "blocked" and can't connect. I verified that the Mac address is getting blocked by using a Mac spoofer to log on. (Seems that if you're logged on continuously for x amount of time you're Mac gets blocked for a while)

Question is whether it is risky to keep logging in with a different Mac address and will they ban the whole account?
Whose account are you using to log on
Title: Re: Optimum internet
Post by: PTU on May 17, 2015, 06:20:31 PM
Whose account are you using to log on
Parents...
Title: Re: Optimum internet
Post by: avromie7 on May 17, 2015, 06:21:47 PM
Parents...
Don't you ever shut down your laptop?
Title: Re: Optimum internet
Post by: PTU on May 17, 2015, 06:23:39 PM
Don't you ever shut down your laptop?
Nope.. I used to need it on to log in remotely but don't anymore. But a pain to restrt every time I need something.

If I change the settings to just log off automatically, will that log off the WiFi also?
Title: Re: Optimum internet
Post by: avromie7 on May 17, 2015, 06:26:06 PM
Nope.. I used to need it on to log in remotely but don't anymore. But a pain to restrt every time I need something.

If I change the settings to just log off automatically, will that log off the WiFi also?
No
ETA: maybe restart when you finish with it so by the time you need it  it will have restarted it will also keep your computer running better
Title: Re: Optimum internet
Post by: PTU on May 17, 2015, 06:33:10 PM
No
ETA: maybe restart when you finish with it so by the time you need it  it will have restarted it will also keep your computer running better
If anything I should just log out of the WiFi.. Gotta get used to that.

But u thing spoofing macs is risky?
Title: Re: Optimum internet
Post by: avromie7 on May 17, 2015, 06:33:57 PM


But u thing spoofing macs is risky?
I have no idea
Title: Re: Optimum internet
Post by: minkr on May 19, 2015, 10:14:39 PM
I signed up for optimum phone+internet in lakewood, nj in august 2013. got $60 a month for first year, and then went up to $85. I called tons of times since and just recently lowered me to $75.

Any tips/ideas of what I can say to lower my bill. They always tell me I'm on best possible promo for my account. They said only new customers can get the new customer promo thats been talked about here.

I'd appreciate any helpful input!
Title: Re: Optimum internet
Post by: MarkS on May 19, 2015, 11:56:35 PM
I signed up for optimum phone+internet in lakewood, nj in august 2013. got $60 a month for first year, and then went up to $85. I called tons of times since and just recently lowered me to $75.

Any tips/ideas of what I can say to lower my bill. They always tell me I'm on best possible promo for my account. They said only new customers can get the new customer promo thats been talked about here.

I'd appreciate any helpful input!
Is there a particular reason that you don't want to buy an Obi and pay a 1 time $40 purchase to Amazon and then $40 a month to Optimum with free phone??
http://forums.dansdeals.com/index.php?topic=5945.0
See the Wiki
Title: Re: Optimum internet
Post by: minkr on May 20, 2015, 01:24:44 PM
If I am an existing customer, they will give me the $40 per month rate for just internet? I thought that was only a new customer promo
Title: Re: Optimum internet
Post by: MarkS on May 20, 2015, 01:36:16 PM
If I am an existing customer, they will give me the $40 per month rate for just internet? I thought that was only a new customer promo
Has your wife ever had Optimum before?  :)

If you have phone with them that's a hassle but once you have Google Voice/Obi, you own your phone number and can have your wife start a new account with them.
Title: Re: Optimum internet
Post by: minkr on May 20, 2015, 02:41:21 PM
I think I tried that once, but they saw it was the same address, so it didn't work...
Title: Optimum internet
Post by: YG on May 20, 2015, 06:06:19 PM
I think I tried that once, but they saw it was the same address, so it didn't work...
i did it no prob. I set up the appointment for the installation of my wife's new account and modem for I even canceled my account.
Title: Re: Optimum internet
Post by: raf on June 22, 2015, 09:58:33 AM
what is the cheapest rate for existing customers now?
Title: Re: Optimum internet
Post by: TimT on June 22, 2015, 01:15:25 PM
what is the cheapest rate for existing customers now?
IINM $60
Title: Re: Optimum internet
Post by: raf on June 22, 2015, 09:51:00 PM
IINM $60
how do you get that?
Title: Re: Optimum internet
Post by: TimT on June 22, 2015, 09:52:38 PM
how do you get that?
First year is $40 then it jumps up.
Title: Re: Optimum internet
Post by: ybeeds on June 24, 2015, 09:53:14 AM
http://www.businessinsider.com/fbi-negotiator-shares-negotiating-tricks-2015-1/ref=cyberdust.com
Title: Re: Optimum internet
Post by: clear thinker on June 24, 2015, 10:33:10 AM
http://www.businessinsider.com/fbi-negotiator-shares-negotiating-tricks-2015-1/ref=cyberdust.com
Pretty good stuff though it should probably be in the Recon thread.
Title: Re: Optimum internet
Post by: clear thinker on June 24, 2015, 10:36:06 AM
I got it when I threatened to switch to Verizon.
Do you know how much Verizon offers?
Title: Re: Optimum internet
Post by: Achas Veachas on June 24, 2015, 07:28:30 PM
Just got an email from Optimum:
Quote
    Whether youíre downloading pictures of the family BBQ to your desktop, streaming the latest movies on your tablet, or keeping up with your social media on your mobile phone, the fact is your internet is more important than ever. So, to keep up with your demand, weíve upgraded your Optimum Online download speed from 15 Mbps to 25 Mbps at no extra cost to you. Itís our way of thanking you for choosing Optimum. So, enjoy a faster internet, you deserve it.
Title: Re: Optimum internet
Post by: AnonymousUser on June 24, 2015, 07:45:38 PM
Just got an email from Optimum:
Nice.
Title: Re: Optimum internet
Post by: shtank on June 24, 2015, 08:17:33 PM
Just got an email from Optimum:

Got the same one. Remains to be seen whether I will actually notice the improvement but I'm not complaining :)
Title: Re: Optimum internet
Post by: Banillareloads on June 24, 2015, 08:19:29 PM
Speedtest.net
Title: Re: Optimum internet
Post by: Ydad on June 24, 2015, 08:20:46 PM
http://www.businessinsider.com/fbi-negotiator-shares-negotiating-tricks-2015-1/ref=cyberdust.com

Pretty good stuff though it should probably be in the Recon thread.
+1 should be stickied there
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 08:32:51 PM
Just got an email from Optimum:
Do they need to replace anything at your end ?
Pretty good stuff though it should probably be in the Recon thread.
Lemme know when biz recon falls for that :)
Title: Re: Optimum internet
Post by: Achas Veachas on June 24, 2015, 08:33:48 PM
Do they need to replace anything at your end ?
Not AFAIK. Which of course proves that it's all a scam in the first place...
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 08:34:42 PM
Not AFAIK. Which of course proves that it's all a scam in the first place...
Yup
Title: Re: Optimum internet
Post by: avromie7 on June 24, 2015, 08:36:17 PM
Do they need to replace anything at your end ?
it's all the same they just throttle the speeds
Title: Re: Optimum internet
Post by: shoobi on June 24, 2015, 08:38:10 PM
+1 should be stickied there

Just did that.

http://forums.dansdeals.com/index.php?topic=45916.0
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 08:40:01 PM
The modem they provide could handle any speed ?
Title: Re: Optimum internet
Post by: avromie7 on June 24, 2015, 08:43:19 PM
The modem they provide could handle any speed ?
IINM they provide gigabit hardware but even if not it can definitely handle 100mbps however the cable on the street can't handle everyone at those speeds so they need to throttle it
Title: Re: Optimum internet
Post by: AnonymousUser on June 24, 2015, 08:45:26 PM
IINM they provide gigabit hardware but even if not it can definitely handle 100mbps however the cable on the street can't handle everyone at those speeds so they need to throttle it
Is that it, or they just want to charge you extra for faster?
Title: Re: Optimum internet
Post by: Achas Veachas on June 24, 2015, 08:46:47 PM
Is that it, or they just want to charge you extra for faster?
That.
Title: Re: Optimum internet
Post by: Banillareloads on June 24, 2015, 08:47:53 PM
Got a 25mbps upgrade to 50 with same hardware
Title: Re: Optimum internet
Post by: avromie7 on June 24, 2015, 08:49:09 PM
Is that it, or they just want to charge you extra for faster?
Probably both but the fact is the more bandwith used the more upgrades are necessary coating them more money.

 The faster the network speeds the more its used for example when you have slower speeds you stream at a lower resolution so it doesn't stop in the middle using less band with which is why they try to throttle YouTube and Netflix

Title: Re: Optimum internet
Post by: avromie7 on June 24, 2015, 08:53:09 PM
DISCLAIMER: I am not here to defend optimum. I'm just putting down the facts. If they are required to upgrade the lines because its too slow they will do everything in their power to push it off and ignore you but the facts are it does cost them money
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 08:54:27 PM
but the facts are it does cost them money
And I'm paying enough of that.
Title: Re: Optimum internet
Post by: AnonymousUser on June 24, 2015, 09:23:15 PM
And I'm paying enough of that.
I hope you're only paying $40/mo.
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 09:24:12 PM
I hope you're only paying $40/mo.
Still trying to get it down from $60. :(
Title: Re: Optimum internet
Post by: ybeeds on June 24, 2015, 10:09:34 PM
Still trying to get it down from $60. :(
Tried this?
http://www.businessinsider.com/fbi-negotiator-shares-negotiating-tricks-2015-1/ref=cyberdust.com
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 10:11:27 PM
Tried this?
Haven't had a chance yet, although nobody's posted success stories since that was posted.
Title: Re: Optimum internet
Post by: popcorn1508 on June 24, 2015, 11:33:23 PM
Haven't had a chance yet, although nobody's posted success stories since that was posted.
At the end of the day it's not entirely up to the representative, I'm sure that optimum limits what they can do?
Title: Re: Optimum internet
Post by: TimT on June 24, 2015, 11:37:09 PM
At the end of the day it's not entirely up to the representative, I'm sure that optimum limits what they can do?
Not according to that article :)
Title: Re: Optimum internet
Post by: TimT on June 25, 2015, 05:58:42 PM
Got the same one. Remains to be seen whether I will actually notice the improvement but I'm not complaining :)
Just noticed I got the email as well. I haven't noticed any improvement whatsoever.
Title: Re: Optimum internet
Post by: Achas Veachas on June 25, 2015, 06:02:37 PM
Just noticed I got the email as well. I haven't noticed any improvement whatsoever.
Did you run a Speedtest? I'm out of town so I can't check it on my own computer.
Title: Re: Optimum internet
Post by: TimT on June 25, 2015, 06:08:11 PM
Did you run a Speedtest? I'm out of town so I can't check it on my own computer.
No. Just the regular usage is as slow as always.
Title: Re: Optimum internet
Post by: avromie7 on June 25, 2015, 07:04:33 PM
No. Just the regular usage is as slow as always.
WiFi or Ethernet?
Title: Re: Optimum internet
Post by: TimT on June 25, 2015, 07:09:36 PM
WiFi or Ethernet?
I'm usually on a tablet, so my own wifi. The wifi hotspots have been a nightmarish experience.
Title: Re: Optimum internet
Post by: mek on June 25, 2015, 07:23:13 PM
Haven't had a chance yet, although nobody's posted success stories since that was posted.

Just got it down last night over chat from 60 to 50 with the 50/25 speed. Took about 5 min between each response could be they do that on purpose.

I'm usually on a tablet, so my own wifi. The wifi hotspots have been a nightmarish experience.

Maybe its your router. Try plugging it directly into a laptop and do a speed test
Title: Re: Optimum internet
Post by: Achas Veachas on July 03, 2015, 07:56:32 AM
Just got an email from Optimum:
Did you run a Speedtest? I'm out of town so I can't check it on my own computer.
BS, it's still at 15...
Title: Re: Optimum internet
Post by: TimT on July 03, 2015, 07:58:46 AM
BS, it's still at 15...
Thought so
Title: Re: Optimum internet
Post by: Adlebo on July 03, 2015, 10:05:00 AM
By the way, for people with an optimum voice business account and if you have kids in camp that call you with a payphone that cost money, you can order a toll free 800 number feature that calls your home number for a pretty good deal. It costs $9.95 for 250 minutes as long as you reach the minutes. Meaning there's no monthly charge for it. It comes out 4 cents a minute which is cheaper than any calling card that always has an expensive "payphone surcharge".
Title: Re: Optimum internet
Post by: AsherO on July 03, 2015, 10:14:40 AM
By the way, for people with an optimum voice business account and if you have kids in camp that call you with a payphone that cost money, you can order a toll free 800 number feature that calls your home number for a pretty good deal. It costs $9.95 for 250 minutes as long as you reach the minutes. Meaning there's no monthly charge for it. It comes out 4 cents a minute which is cheaper than any calling card that always has an expensive "payphone surcharge".

Toll free numbers typically have a payphone surcharge (which is what the calling cards pass on to you), are you sure optimum doesn't charge this surcharge as well?

P.s. The camps charge so much in tuition (and unlimited VoIP lines cost so little) that I don't understand why they don't have free lines for campers to call home.
Title: Re: Optimum internet
Post by: TimT on July 03, 2015, 10:16:07 AM
P.s. The camps charge so much in tuition (and unlimited VoIP lines cost so little) that I don't understand why they don't have free lines for campers to call home.
So true
Title: Re: Optimum internet
Post by: Adlebo on July 03, 2015, 10:25:56 AM
Just spoke to optimum. They told me there's no payphone surcharge
Title: Re: Optimum internet
Post by: avromie7 on July 03, 2015, 10:45:03 AM


P.s. The camps charge so much in tuition (and unlimited VoIP lines cost so little) that I don't understand why they don't have free lines for campers to call home.
kids will be on the phone all day and be even more home sick
Title: Re: Optimum internet
Post by: Adlebo on July 03, 2015, 11:06:30 AM
Now I'm confused. According to the sales rep when I ordered the feature there was no monthly reoccurring rate fee, and there were no payphone issues. Now when I dug further online I found this, which says a different story
Title: Re: Optimum internet
Post by: AsherO on July 03, 2015, 11:20:00 AM
kids will be on the phone all day and be even more home sick

So figure out a way to limit it.

Phone systems these days are cheap, and can be programmed to do all kinds of cool things.

Heck, the camp could sell phone cards and make money.
Title: Re: Optimum internet
Post by: Adlebo on July 03, 2015, 11:22:40 AM
Hey, do collect calls still exist? I remember screaming in the phone number that my parents should know where to call me back! It is crazy that to call you need to spend 50 cents each time, and even when you call back they nag you after a few minutes to put in more coins! So what is the way around it?
Title: Re: Optimum internet
Post by: grodnoking on July 03, 2015, 11:29:31 AM
kids will be on the phone all day and be even more home sick
+1. I know of a camp where if its your first year there you cant call home for the first two weeks at all. Nor can you get "email" (where instead of getting letters your parents send thhe camp an email and they print it out for you).
Title: Re: Optimum internet
Post by: PTU on July 12, 2015, 09:49:56 PM
Just got this offer in mail(http://images.tapatalk-cdn.com/15/07/12/b95389ae6c7247546ca7e3777a6cdbfd.jpg)
Title: Re: Optimum internet
Post by: TimT on July 12, 2015, 09:50:50 PM
Just got this offer in mail(http://images.tapatalk-cdn.com/15/07/12/b95389ae6c7247546ca7e3777a6cdbfd.jpg)
What speeds ?
Title: Re: Optimum internet
Post by: PTU on July 12, 2015, 10:11:22 PM
It doesn't specify but i guess the lowest package..
Thing is I am at a new address, but i am not a new customer.. You think they will bite?
Title: Re: Optimum internet
Post by: ybeeds on July 13, 2015, 11:36:16 AM
It doesn't specify but i guess the lowest package..
Thing is I am at a new address, but i am not a new customer.. You think they will bite?
Def a good chance. They did when I moved.
Title: Re: Optimum internet
Post by: PTU on July 15, 2015, 06:14:28 PM
Eta its for 5 down!
Title: Re: Optimum internet
Post by: churnbabychurn on September 15, 2015, 09:24:58 PM
What's the deal with Freewheel? Anyone use it? Can you make calls without WiFi?
https://freewheel.com
Title: Re: Optimum internet
Post by: pcgeek on September 16, 2015, 12:36:45 AM
What's the deal with Freewheel? Anyone use it? Can you make calls without WiFi?
https://freewheel.com
You can't make calls or text or use data without wifi. If you're looking for something similar (wifi call and text), but much better (doesn't REQUIRE Wifi to use it, just prefers wifi over cellular), check out republic wireless.
Title: Re: Optimum internet
Post by: mendy from lakewood on September 17, 2015, 01:10:15 PM
I have optimum with a speed of 50 and it still doesnt work great across my house can anyone recommend a good option to fix this?
Title: Re: Optimum internet
Post by: churnbabychurn on September 17, 2015, 01:17:46 PM
I have optimum with a speed of 50 and it still doesnt work great across my house can anyone recommend a good option to fix this?
Position the router better or buy a repeater in a different part of the house
Title: Re: Optimum internet
Post by: mendy from lakewood on September 17, 2015, 01:21:25 PM
Position the router better or buy a repeater in a different part of the house
can anyone recommend a good and cheap repeater?
Title: Re: Optimum internet
Post by: sguitarist18 on September 19, 2015, 11:18:28 PM
Can anyone verify what the speed of $25/month deal is?

Are there any installation charges?
Title: Re: Optimum internet
Post by: churnbabychurn on September 19, 2015, 11:52:19 PM
Can anyone verify what the speed of $25/month deal is?

Are there any installation charges?
5mbp
(http://images.tapatalk-cdn.com/15/09/19/5366a986d0f7d74cd268da206bb5ca7f.jpg)
Title: Re: Optimum internet
Post by: David Smith on September 19, 2015, 11:56:23 PM
That's ridiculous, no?
Title: Re: Optimum internet
Post by: popcorn1508 on September 19, 2015, 11:59:37 PM
That's ridiculous, no?
Depends what you need it for, and you can always use the optimum WiFi for speeds up to 15mbps.
Title: Re: Optimum internet
Post by: churnbabychurn on September 20, 2015, 12:01:47 AM
Depends what you need it for, and you can always use the optimum WiFi for speeds up to 15mbps.
You think 5 is good enough for the obi?
Title: Re: Optimum internet
Post by: Jm1248 on September 20, 2015, 12:03:39 AM
That's ridiculous, no?
Kinda
Title: Re: Optimum internet
Post by: popcorn1508 on September 20, 2015, 12:04:43 AM
You think 5 is good enough for the obi?
Donno how much VOIP needs, but if you try it please report back.
Title: Re: Optimum internet
Post by: avromie7 on September 20, 2015, 12:29:23 AM
You think 5 is good enough for the obi?
Should be more than enough but I don't know for sure
Title: Re: Optimum internet
Post by: moko on September 21, 2015, 08:18:17 AM
You think 5 is good enough for the obi?
i used to have regular optimum and now a couple of years later i have this, i don't notice much of a difference.
Title: Re: Optimum internet
Post by: Jay the PRESIDENT on October 16, 2015, 04:51:48 PM
Is it worth it to switch from $64 web+phone to just web (+Obihai)? or will web alone be same price?
Title: Re: Optimum internet
Post by: Jm1248 on October 16, 2015, 05:19:43 PM
Is it worth it to switch from $64 web+phone to just web (+Obihai)? or will web alone be same price?
I pay $50 a month for just internet
Title: Re: Optimum internet
Post by: sguitarist18 on October 17, 2015, 11:15:37 PM
I'm seeing on their website $39.95 for 25/5...?
Title: Re: Optimum internet
Post by: TimT on October 17, 2015, 11:19:07 PM
I'm seeing on their website $39.95 for 25/5...?
Isn't that first year only ?
Title: Re: Optimum internet
Post by: David Smith on October 17, 2015, 11:53:51 PM
Isn't that first year only ?
I've heard reports of success requesting an extension of the promotional price.
Title: Re: Optimum internet
Post by: googwallet on October 18, 2015, 12:36:32 AM
Just a week after signing up for $29.95 for 5mbps and no complaints. Granted it's not ideal for a YouTube junkie, but for normal browsing it's perfect.
Title: Re: Optimum internet
Post by: googwallet on October 18, 2015, 12:37:44 AM
Is it worth it to switch from $64 web+phone to just web (+Obihai)? or will web alone be same price?
You can't compare obihai to optimum phone. Optimum phone works better and with less hiccups.
Title: Re: Optimum internet
Post by: sguitarist18 on October 18, 2015, 06:25:09 AM
Isn't that first year only ?

Even so, better than what the wiki is saying...
Title: Re: Optimum internet
Post by: churnbabychurn on October 18, 2015, 07:59:48 AM
Just a week after signing up for $29.95 for 5mbps and no complaints. Granted it's not ideal for a YouTube junkie, but for normal browsing it's perfect.
Are you using the optimum router? What's the speed for the free optimum WiFi?
Title: Re: Optimum internet
Post by: googwallet on October 18, 2015, 09:04:31 AM
Are you using the optimum router? What's the speed for the free optimum WiFi?
Good question. I'm not using the smart router so can't tell you, but something tells me the speed is set by the modem so perhaps it's the same 5mbps.
Title: Re: Optimum internet
Post by: avromie7 on October 18, 2015, 09:15:34 AM
Good question. I'm not using the smart router so can't tell you, but something tells me the speed is set by the modem so perhaps it's the same 5mbps.
IINM all optimum public WiFi is 5mbps
Title: Re: Optimum internet
Post by: googwallet on October 18, 2015, 09:16:47 AM
IINM all optimum public WiFi is 5mbps
I don't think that's correct. I have tested in the past and seen speeds of up to 15mbps on optimum wifi.
Title: Re: Optimum internet
Post by: avromie7 on October 18, 2015, 09:18:29 AM
I don't think that's correct. I have tested in the past and seen speeds of up to 15mbps on optimum wifi.
In that case I stand corrected
Title: Re: Optimum internet
Post by: churnbabychurn on October 18, 2015, 09:36:12 AM
IINM all optimum public WiFi is 5mbps

In that case I stand corrected
15 by me
Title: Re: Optimum internet
Post by: Moshe123 on December 23, 2015, 11:53:34 PM
If I stay with the phone service, but drop the internet. Do I still get to still use the optimum wifi? I gave good optimum wifi and want to stop paying for the internet.
Title: Re: Optimum internet
Post by: Malachi on December 23, 2015, 11:58:45 PM
I have just phone service with no internet with optimum. I now want to get Internet as well. Will. I qualify for the promotional rate as a first time customer. I want to keep my phone number.
Title: Re: Optimum internet
Post by: googwallet on December 24, 2015, 02:58:55 AM
If I stay with the phone service, but drop the internet. Do I still get to still use the optimum wifi? I gave good optimum wifi and want to stop paying for the internet.
I don't believe they offer phone service only without internet.
Title: Re: Optimum internet
Post by: sammy n on December 24, 2015, 08:00:46 AM

I don't believe they offer phone service only without internet.
-1 my parents have it.
Title: Re: Optimum internet
Post by: googwallet on December 24, 2015, 09:12:50 AM
-1 my parents have it.

In any case even if they do offer and they most certainly don't provide you an Optimum smart router.
Title: Re: Optimum internet
Post by: sammy n on December 24, 2015, 10:12:41 AM

In any case even if they do offer and they most certainly don't provide you an Optimum smart router.
Not sure what a "smart router" is but they'll definitely gave some type of big black router.
Title: Re: Optimum internet
Post by: googwallet on December 24, 2015, 10:16:11 AM
Not sure what a "smart router" is but they'll definitely gave some type of big black router.
I think your talking about the modem?
Title: Re: Optimum internet
Post by: sammy n on December 24, 2015, 10:17:16 AM

I think your talking about the modem?
You may be correct on that. I'll have to check it out and see what it is exactly.
Title: Re: Optimum internet
Post by: Malachi on December 24, 2015, 02:03:18 PM
I have just phone service with no internet with optimum. I now want to get Internet as well. Will. I qualify for the promotional rate as a first time customer. I want to keep my phone number.
anyone?
Title: Re: Optimum internet
Post by: lubaby on December 24, 2015, 02:15:54 PM
anyone?
You should qualify.

I moved to a new address after having Optimum internet at my old place for 6 months. The phone rep cancelled my old plan, and then gave me another full year at the promo rate.
Title: Re: Optimum internet
Post by: Traveler718 on December 25, 2015, 12:48:05 PM
For years I paid $29.95 with extensions of the promo. This year they raised me to $49.95 but threw in high-speed. Now they tell me the promo ended, and the next year will be $59.95 for regular speed, $64.95 for high-speed - without phone! Have people been able to do better than this lately, and if so, how? If not, any other reasonable alternatives in Brooklyn?
Title: Re: Optimum internet
Post by: ya on December 25, 2015, 04:05:29 PM
For years I paid $29.95 with extensions of the promo. This year they raised me to $49.95 but threw in high-speed. Now they tell me the promo ended, and the next year will be $59.95 for regular speed, $64.95 for high-speed - without phone! Have people been able to do better than this lately, and if so, how? If not, any other reasonable alternatives in Brooklyn?
Why not put it in wife's name.  New customer
Title: Re: Optimum internet
Post by: Jkhein on December 26, 2015, 07:34:30 PM
Why not put it in wife's name.  New customer
can the new customer take over the same phone number? as I want to keep that or do I need to port out and back in
Title: Re: Optimum internet
Post by: Malachi on December 26, 2015, 11:28:59 PM
You should qualify.

I moved to a new address after having Optimum internet at my old place for 6 months. The phone rep cancelled my old plan, and then gave me another full year at the promo rate.
thanks.
Title: Re: Optimum internet
Post by: Traveler718 on December 27, 2015, 04:26:55 PM
Why not put it in wife's name.  New customer

Thanks for the suggestion. To do that, do I need to shut down my existing account, return their modem, etc., and then open a new account and have them come and reinstall everything? That would obviously be a big pain (and would leave me without Internet for a little while). If not, how can I seamlessly continue my account by convincing them that a new name at the same address is a brand new account and qualifies for promotional pricing? I only have Internet, not phone, if that makes a difference.
Title: Re: Optimum internet
Post by: Ask5599 on December 27, 2015, 05:04:15 PM

Thanks for the suggestion. To do that, do I need to shut down my existing account, return their modem, etc., and then open a new account and have them come and reinstall everything? That would obviously be a big pain (and would leave me without Internet for a little while). If not, how can I seamlessly continue my account by convincing them that a new name at the same address is a brand new account and qualifies for promotional pricing? I only have Internet, not phone, if that makes a difference.
you might have to pay the new $5 monthly modem fee
Title: Re: Optimum internet
Post by: AnonymousUser on December 28, 2015, 12:16:14 PM
you might have to pay the new $5 monthly modem fee
It's currently waived for the first year.
Title: Re: Optimum internet
Post by: Traveler718 on December 29, 2015, 03:25:53 PM
Follow-up: I called retention yesterday. The guy said there are no promotions and the best he can offer me is $59.95. I asked about canceling service, and he told me that if I try to cancel and then reconnect OR have another relative reconnect, they will do some public data records search, and anybody who lived at my house while I had it will NOT get the new customer promo.

I was about to give up hope, when he then told me that if I want to decrease my speed from 50/25 to 5/1, I could have it for $29.95. I was discussing with him how that would practically impact my ability to email, web browse, etc., and he then said he'd hate to see me do it and offered me a $10 credit for the next 3 months (so I'm still paying the $49.95 I had until now). He said there may be new promos out during that time.

Anyone else have any better luck recently getting a better offer from retention? If not, does anybody know anything about the 5/1 service and if it's worth it to save $ (I couldn't even find the plan mentioned online)? Or is there any other reasonable alternative ISP in Brooklyn?
Title: Re: Optimum internet
Post by: lubaby on December 29, 2015, 03:36:42 PM
Follow-up: I called retention yesterday. The guy said there are no promotions and the best he can offer me is $59.95. I asked about canceling service, and he told me that if I try to cancel and then reconnect OR have another relative reconnect, they will do some public data records search, and anybody who lived at my house while I had it will NOT get the new customer promo.

I was about to give up hope, when he then told me that if I want to decrease my speed from 50/25 to 5/1, I could have it for $29.95. I was discussing with him how that would practically impact my ability to email, web browse, etc., and he then said he'd hate to see me do it and offered me a $10 credit for the next 3 months (so I'm still paying the $49.95 I had until now). He said there may be new promos out during that time.

Anyone else have any better luck recently getting a better offer from retention? If not, does anybody know anything about the 5/1 service and if it's worth it to save $ (I couldn't even find the plan mentioned online)? Or is there any other reasonable alternative ISP in Brooklyn?
Can you take his $29.95 offer, and then call and add Ultra 50 (http://www.optimum.com/home-internet-service/internet-speed/ultra50.jsp) for $4.95 a month?
Title: Re: Optimum internet
Post by: gozalim on December 29, 2015, 04:23:42 PM
Can you take his $29.95 offer, and then call and add Ultra 50 (http://www.optimum.com/home-internet-service/internet-speed/ultra50.jsp) for $4.95 a month?
no.
I got the $29.95 offer by mail. tried to upgrade like that, no go. the $5 offer is from "optimum online" (25/5) not from "optimum basic" (5/1).
(see here http://www.optimum.com/home-internet-service/broadband/  bottom of page).
Title: Re: Optimum internet
Post by: googwallet on December 30, 2015, 09:12:27 AM
no.
I got the $29.95 offer by mail. tried to upgrade like that, no go. the $5 offer is from "optimum online" (25/5) not from "optimum basic" (5/1).
(see here http://www.optimum.com/home-internet-service/broadband/  bottom of page).
I have had the 5/1 for 3 months already and assuming your not relying on your internet for Netflix, it's fine. The only pain points are downloads and uploads of actual files which are rather slow.
Title: Re: Optimum internet
Post by: TimT on December 30, 2015, 09:16:24 AM
I have had the 5/1 for 3 months already and assuming your not relying on your internet for Netflix, it's fine. The only pain points are downloads and uploads of actual files which are rather slow.
Youtube is fine ?
Title: Re: Optimum internet
Post by: googwallet on December 30, 2015, 09:19:22 AM
Youtube is fine ?
For 480 yes, for HD you need to wait a big longer to load
Title: Re: Optimum internet
Post by: avrumy on January 13, 2016, 05:17:41 PM
just got  a notice my bill for triple play is going up to $113.00 IS this what everyone is paying these days?
Title: Re: Optimum internet
Post by: mendelk on January 14, 2016, 01:25:44 AM
Follow-up: I called retention yesterday. The guy said there are no promotions and the best he can offer me is $59.95. I asked about canceling service, and he told me that if I try to cancel and then reconnect OR have another relative reconnect, they will do some public data records search, and anybody who lived at my house while I had it will NOT get the new customer promo.

I was about to give up hope, when he then told me that if I want to decrease my speed from 50/25 to 5/1, I could have it for $29.95. I was discussing with him how that would practically impact my ability to email, web browse, etc., and he then said he'd hate to see me do it and offered me a $10 credit for the next 3 months (so I'm still paying the $49.95 I had until now). He said there may be new promos out during that time.

Anyone else have any better luck recently getting a better offer from retention? If not, does anybody know anything about the 5/1 service and if it's worth it to save $ (I couldn't even find the plan mentioned online)? Or is there any other reasonable alternative ISP in Brooklyn?

What's stopping you from making up a name?
I don't believe they require a SSN (though they do ask for one).
Title: Re: Optimum internet
Post by: etech0 on January 19, 2016, 10:02:23 PM
I'm thinking of switching from verizon to optimum... any chance that optimum will pay my $50 contract termination fee? (I've heard of cell phone providers doing this; that's why I'm asking)

Thanks!
Title: Re: Optimum internet
Post by: mendelk on January 19, 2016, 10:04:18 PM
I'm thinking of switching from verizon to optimum... any chance that optimum will pay my $50 contract termination fee? (I've heard of cell phone providers doing this; that's why I'm asking)

Thanks!

Found this: https://www.directly.com/p/optimum-how-do-i-get-verizon-early-termination-fee-when-i-sign-up-with-optimum-122885
Title: Re: Optimum internet
Post by: yitrap on January 19, 2016, 10:04:39 PM

I'm thinking of switching from verizon to optimum... any chance that optimum will pay my $50 contract termination fee? (I've heard of cell phone providers doing this; that's why I'm asking)

Thanks!
If not I'd ask for a $50 complimentary credit or first month free...
Title: Re: Optimum internet
Post by: etech0 on January 19, 2016, 10:07:51 PM
Found this: https://www.directly.com/p/optimum-how-do-i-get-verizon-early-termination-fee-when-i-sign-up-with-optimum-122885
If not I'd ask for a $50 complimentary credit or first month free...
Awesome!!

How do I get this $25/month deal? The cheapest I see on their website is $40.
Title: Re: Optimum internet
Post by: mendelk on January 19, 2016, 10:18:20 PM
Follow-up: I called retention yesterday. The guy said there are no promotions and the best he can offer me is $59.95. I asked about canceling service, and he told me that if I try to cancel and then reconnect OR have another relative reconnect, they will do some public data records search, and anybody who lived at my house while I had it will NOT get the new customer promo.

I was about to give up hope, when he then told me that if I want to decrease my speed from 50/25 to 5/1, I could have it for $29.95. I was discussing with him how that would practically impact my ability to email, web browse, etc., and he then said he'd hate to see me do it and offered me a $10 credit for the next 3 months (so I'm still paying the $49.95 I had until now). He said there may be new promos out during that time.

Anyone else have any better luck recently getting a better offer from retention? If not, does anybody know anything about the 5/1 service and if it's worth it to save $ (I couldn't even find the plan mentioned online)? Or is there any other reasonable alternative ISP in Brooklyn?

Awesome!!

How do I get this $25/month deal? The cheapest I see on their website is $40.

Seems like the $29 was offered by retention specialist.
Title: Re: Optimum internet
Post by: etech0 on January 19, 2016, 10:21:43 PM
Seems like the $29 was offered by retention specialist.
What about this?
5mbp
(http://images.tapatalk-cdn.com/15/09/19/5366a986d0f7d74cd268da206bb5ca7f.jpg)
Title: Re: Optimum internet
Post by: Traveler718 on April 04, 2016, 03:51:44 PM
Bump - any recent data points on this topic? I need to call and try to get some sort of retention offer, but want to know what's realistic to push for.
Title: Re: Optimum internet
Post by: gozalim on April 04, 2016, 04:01:01 PM
$25 is Optimum online basic (slower speeds than regular OptOnline, 5/1 or so) plus $5 modem fee
Title: Re: Optimum internet
Post by: Traveler718 on April 04, 2016, 04:57:44 PM
Is that a promotional rate, or can anybody choose it? In practical terms, how much will I notice it, and how much slower will it seem than the standard plan (25/5?) that I'm used to?
Title: Re: Optimum internet
Post by: shmoe joe on April 04, 2016, 05:01:28 PM
Is that a promotional rate, or can anybody choose it? In practical terms, how much will I notice it, and how much slower will it seem than the standard plan (25/5?) that I'm used to?
regular price
Title: Re: Optimum internet
Post by: Traveler718 on April 04, 2016, 05:31:12 PM
Good to know. The price is definitely tempting, but will I regret the downgrade? How does it compare in practical terms to their standard speeds? Is it fast enough to live stream video without delays?
Title: Re: Optimum internet
Post by: MrPrime1 on April 04, 2016, 06:14:26 PM
My triple play recently went up to 160+ with 50mps Internet, dvr and all premium channels. At one point I was paying under $100 for all of this. I have tried to get them to reduce it maybe a half dozen times with no luck. Anybody have any suggestions?
Title: Re: Optimum internet
Post by: googwallet on April 04, 2016, 07:14:27 PM
Good to know. The price is definitely tempting, but will I regret the downgrade? How does it compare in practical terms to their standard speeds? Is it fast enough to live stream video without delays?
You probably won't notice it much unless you do uploads which are plain slow. I have this plan for about 6 months and I'm very happy with it. A few months ago I bought a modem for $60 which brought my monthly bill down to $24.95 from $30.34 (they charge you tax on the $5 modem rental fee but the rest of the bill isn't subject to tax, go figure).

ETA: it can stream video just fine, maybe not 1080P, but 480 or even 780 works fine.
Title: Re: Optimum internet
Post by: Ask5599 on May 02, 2016, 09:11:22 AM
You probably won't notice it much unless you do uploads which are plain slow. I have this plan for about 6 months and I'm very happy with it. A few months ago I bought a modem for $60 which brought my monthly bill down to $24.95 from $30.34 (they charge you tax on the $5 modem rental fee but the rest of the bill isn't subject to tax, go figure).

ETA: it can stream video just fine, maybe not 1080P, but 480 or even 780 works fine.
Which modem and where did you buy it?
Title: Re: Optimum internet
Post by: googwallet on May 02, 2016, 09:36:09 AM
Which modem and where did you buy it?
Bought this model on ebay ARRIS SurfBoard SB6141 DOCSIS 3.0 Cable Modem the actual listing is not around, but this looks to be the same one http://www.ebay.com/itm/ARRIS-SURFboard-SB6141-DOCSIS-3-0-Cable-Modem-Retail-Packaging-White-/191854717033?hash=item2cab6ea869
Title: Re: Optimum internet
Post by: Mordyk on May 02, 2016, 10:41:04 AM
My triple play recently went up to 160+ with 50mps Internet, dvr and all premium channels. At one point I was paying under $100 for all of this. I have tried to get them to reduce it maybe a half dozen times with no luck. Anybody have any suggestions?
call them to close it. and tell them you are going to  verizon.  last time i did this they offered me a very low 6 month rate. but it was too late since i actually set up with verizon already
Title: Re: Optimum internet
Post by: ydbe on May 02, 2016, 03:46:17 PM
Bought this model on ebay ARRIS SurfBoard SB6141 DOCSIS 3.0 Cable Modem the actual listing is not around, but this looks to be the same one http://www.ebay.com/itm/ARRIS-SURFboard-SB6141-DOCSIS-3-0-Cable-Modem-Retail-Packaging-White-/191854717033?hash=item2cab6ea869
IIRC, beware of the sb6141 or 121 which don't have a jack to do voice calls if you have triple play or phone service through cable. those are great modems, but not for everyone.
Title: Re: Optimum internet
Post by: mendelk on May 24, 2016, 11:43:16 PM
I chatted them the other day and they bumped me up from 50mbps to 60mbps - paying $60.

Not sure if that's the standard rate or not.
Title: Re: Optimum internet
Post by: Hirshthg on May 25, 2016, 12:26:52 AM
Are Optimum's rates really different for commercial? Do they really not have all those annoying taxes?
Title: Re: Optimum internet
Post by: Yammer on May 25, 2016, 12:34:00 AM
Are Optimum's rates really different for commercial? Do they really not have all those annoying taxes?
Yes they price them differently.
Title: Re: Optimum internet
Post by: lubaby on May 25, 2016, 08:23:17 AM
I chatted them the other day and they bumped me up from 50mbps to 60mbps - paying $60.

Not sure if that's the standard rate or not.
Are you just getting Internet or other services too?
Title: Re: Optimum internet
Post by: Hirshthg on May 27, 2016, 01:50:33 AM
Are you just getting Internet or other services too?
5 lines as well.
Title: Re: Optimum internet
Post by: ad120 on July 12, 2016, 04:31:16 PM
Looking to sign up for optimum phone and internet.
Any special partner promotions?
Title: Re: Optimum internet
Post by: bermo on August 22, 2016, 06:37:12 PM
Anyone have some extra WiFi login.
Every account has 5-12 logins
I'm willing to pay $5 a month per login.
Please pm thanks
Title: Re: Optimum internet
Post by: yomo on August 22, 2016, 08:14:26 PM
I find them harder to deal with than ever before. Can it be the new ownership?
Title: Re: Optimum internet
Post by: gozalim on September 07, 2016, 03:10:34 PM
I currently have Optimum basic for $30/mo (plus $5 modem fee) no contract.
Will be moving apt's soon. If I move my existing service, will I need to pay another $80 installation? or will they 'cover' the move?

Should I just open a new service at new location? is that plan still available?
Title: Re: Optimum internet
Post by: efflpetzel on September 07, 2016, 04:04:23 PM
I currently have Optimum basic for $30/mo (plus $5 modem fee) no contract.
Will be moving apt's soon. If I move my existing service, will I need to pay another $80 installation? or will they 'cover' the move?

Should I just open a new service at new location? is that plan still available?
Moving is free
Title: Re: Optimum internet
Post by: gozalim on September 07, 2016, 04:05:37 PM
Moving is free
thanks
Title: Re: Optimum internet
Post by: dealfinder85 on September 07, 2016, 04:24:21 PM
I currently have Optimum basic for $30/mo (plus $5 modem fee) no contract.
Will be moving apt's soon. If I move my existing service, will I need to pay another $80 installation? or will they 'cover' the move?

Should I just open a new service at new location? is that plan still available?
why dont you buy a modem?
Title: Re: Optimum internet
Post by: gozalim on September 07, 2016, 04:36:13 PM
why dont you buy a modem?
at how many months does it even out?

(if the device is $100=that's close to 2 years)
Title: Re: Optimum internet
Post by: Name Changed on September 07, 2016, 05:10:23 PM
at how many months does it even out?

(if the device is $100=that's close to 2 years)
I have a modem I purchased for $27 (used). I could sell it, as it's only compatible with residential optimum, not business. PM if interested.
Title: Re: Optimum internet
Post by: gozalim on September 07, 2016, 05:12:32 PM
I have a modem I purchased for $27 (used). I could sell it, as it's only compatible with residential optimum, not business. PM if interested.
tempting.
performance comparable to optimum's own equipment?
Title: Re: Optimum internet
Post by: googwallet on September 07, 2016, 11:45:16 PM
I bought a new modem for $55. That takes 11 months to even out. After that, your saving $5 a month. Was a no brainier for me.

ETA: forgot they charge tax on the modem rental fee so it's actually about $5.34 monthly savings to be exact.
Title: Re: Optimum internet
Post by: dealfinder85 on September 09, 2016, 11:54:20 AM
at how many months does it even out?

(if the device is $100=that's close to 2 years)
as others have said, it shouldnt be $100
also, they should last a while
Title: Re: Optimum internet
Post by: churnbabychurn on September 11, 2016, 11:03:38 AM
Has anyone had success recently getting them to waive the installation fee?
Title: Re: Optimum internet
Post by: yomo on September 13, 2016, 12:29:11 AM
Has anyone had success recently getting them to waive the installation fee?
Not me x2
Title: Re: Optimum internet
Post by: Iz on September 13, 2016, 12:34:17 AM
My promo rate is expiring soon. I asked for an extension, and was unsuccessful. Any tips?
Title: Re: Optimum internet
Post by: efflpetzel on September 13, 2016, 12:44:02 AM
My promo rate is expiring soon. I asked for an extension, and was unsuccessful. Any tips?
Call up & say that u want to cancel & switch to Verizon due to the price increase,  works for me
Title: Re: Optimum internet
Post by: Iz on September 13, 2016, 12:44:59 AM
Call up & say that u want to cancel & switch to Verizon due to the price increase,  works for me
I tried a more subtle version of that, and it didn't work... ;)
Thanks.
Title: Re: Optimum internet
Post by: ad120 on September 18, 2016, 12:45:57 PM
I bought a new modem for $55. That takes 11 months to even out. After that, your saving $5 a month. Was a no brainier for me.

ETA: forgot they charge tax on the modem rental fee so it's actually about $5.34 monthly savings to be exact.
where did u find it at that price?
I am looking to buy one.
Title: Re: Optimum internet
Post by: emineh17 on September 19, 2016, 01:03:50 PM
How does Time Warner Cable compare to Optimum in NYC.
Thinking about switching since i pay a ton with Optimum.
Title: Re: Optimum internet
Post by: AnonymousUser on September 19, 2016, 04:53:57 PM
How does Time Warner Cable compare to Optimum in NYC.
Thinking about switching since i pay a ton with Optimum.
In your location you have access to both? I thought there was only 1 cable provider per area.
Title: Re: Optimum internet
Post by: churnbabychurn on September 19, 2016, 05:31:46 PM
How can I set up a repeater if the primary router is Optimum's?

Optimum's router interface won't allow me to view stuff I need to set it up..
Title: Re: Optimum internet
Post by: googwallet on September 19, 2016, 10:08:39 PM
where did u find it at that price?
I am looking to buy one.
I found it on eBay. I posted the model I bought up thread.
Title: Re: Optimum internet
Post by: ad120 on September 20, 2016, 07:50:23 AM
I found it on eBay. I posted the model I bought up thread.
got it.
i dont trust ebay.
Title: Re: Optimum internet
Post by: ae123 on September 26, 2016, 01:34:20 PM
I have had Optimum home phone + internet for the last two years for approximately $65 a month.
Now that the promotion is ending it will go up to approximately $95.
Verizon wants $73 + tax, besides installation fee.
Can anyone advise how I can continue to pay approximately $65 a month with either Optimum or Verizon (preferably Optimum)?
Thank you.
Title: Re: Optimum internet
Post by: maylei on September 26, 2016, 01:36:12 PM
CALL THEM AND SAY TO THEM THAT YOU HAVE BEEN OFFERED A LOWER PRICE FROM A DIFFERENT SERVICE PROVIDER AND YOU WANTED TO KNOW IF THEY COULD EXTEND THE PROMOTION FOR YOU BEC YOU REALLY ENJOY  OPTIMUMS SERVICES
Title: Re: Optimum internet
Post by: ae123 on September 26, 2016, 01:36:45 PM
CALL THEM AND SAY TO THEM THAT YOU HAVE BEEN OFFERED A LOWER PRICE FROM A DIFFERENT SERVICE PROVIDER AND YOU WANTED TO KNOW IF THEY COULD EXTEND THE PROMOTION FOR YOU BEC YOU REALLY ENJOY  OPTIMUMS SERVICES
I did.
They won't budge. :(
Title: Re: Optimum internet
Post by: maylei on September 26, 2016, 01:38:25 PM
what did they say to you when you spoke to them?
Title: Re: Optimum internet
Post by: ae123 on September 26, 2016, 01:46:22 PM
They can't extend the promotion etc.
They offered me $85 if I add the TV service.
Title: Re: Optimum internet
Post by: lubaby on September 26, 2016, 01:47:43 PM
I have had Optimum home phone + internet for the last two years for approximately $65 a month.
Now that the promotion is ending it will go up to approximately $95.
Verizon wants $73 + tax, besides installation fee.
Can anyone advise how I can continue to pay approximately $65 a month with either Optimum or Verizon (preferably Optimum)?
Thank you.
Why are you paying for home phone service? Get an Obi, then you're just paying for internet.

You'd still have the problem of getting your price slashed, but it should be less since you only need 1 service.
Title: Re: Optimum internet
Post by: ae123 on September 26, 2016, 01:48:56 PM
Why are you paying for home phone service? Get an Obi, then you're just paying for internet.
Is that reliable? Is it unlimited long-distance? Voicemail, caller ID, call waiting etc.?
Thank you.
Title: Re: Optimum internet
Post by: lubaby on September 26, 2016, 02:27:23 PM
Is that reliable? Is it unlimited long-distance? Voicemail, caller ID, call waiting etc.?
Thank you.
http://www.dansdeals.com/archives/13469

Wiki has setup instructions, and you can search / ask questions if you need help.
http://forums.dansdeals.com/index.php?topic=5945.0
Title: Re: Optimum internet
Post by: Zevi16 on September 27, 2016, 08:45:46 AM
Any new promos? I'm looking to sign up for both, phone and Internet.
Also these installation fees are steep. (coming from Israel where it's all free)
Title: Re: Optimum internet
Post by: churnbabychurn on September 27, 2016, 10:02:55 AM
Any new promos? I'm looking to sign up for both, phone and Internet.
Also these installation fees are steep. (coming from Israel where it's all free)
Per optimum.com you should be able to self install for free.

On the phone, in Lakewood, they tell you that you have to pay a guy.
Not sure what is up with this.
Title: Re: Optimum internet
Post by: AnonymousUser on September 27, 2016, 10:27:56 AM


Per optimum.com you should be able to self install for free.
Link?

On the phone, in Lakewood, they tell you that you have to pay a guy.
Not sure what is up with this.
If you don't have wiring into your house, you definitely can't do it yourself; they have to run the wires inside.
Title: Re: Optimum internet
Post by: churnbabychurn on September 27, 2016, 12:10:22 PM
Link?
If you don't have wiring into your house, you definitely can't do it yourself; they have to run the wires inside.
http://optimum.custhelp.com/app/answers/detail/a_id/705/~/installing-optimum-online

Yeah, but if you have wiring..why should I pay for them to hook it up outside?

They ganovim imho. They recently forced me to pay...
Title: Re: Optimum internet
Post by: AnonymousUser on September 27, 2016, 01:33:51 PM
http://optimum.custhelp.com/app/answers/detail/a_id/705/~/installing-optimum-online

Yeah, but if you have wiring..why should I pay for them to hook it up outside?

They ganovim imho. They recently forced me to pay...
Interesting.
Did you try going to the store and asking for the equipment without installation?
Title: Re: Optimum internet
Post by: churnbabychurn on September 27, 2016, 01:39:25 PM
Interesting.
Did you try going to the store and asking for the equipment without installation?
No.. I found this out after the fact. Imho it would work if you're persistent about it.
Title: Re: Optimum internet
Post by: Jkhein on September 27, 2016, 01:44:23 PM
My friend got them to waive 50% of the installation fee last week
Title: Re: Optimum internet
Post by: etech0 on September 27, 2016, 08:56:05 PM
I have had Optimum home phone + internet for the last two years for approximately $65 a month.
Now that the promotion is ending it will go up to approximately $95.
Verizon wants $73 + tax, besides installation fee.
Can anyone advise how I can continue to pay approximately $65 a month with either Optimum or Verizon (preferably Optimum)?
Thank you.
FTR, once verizon adds the tax, it may be well over $95. It's worth finding out before you switch.
Title: Re: Optimum internet
Post by: SearchGuy on September 28, 2016, 08:07:21 AM
Does Verizon charge tax on internet only FiOS?
Title: Re: Optimum internet
Post by: googwallet on September 28, 2016, 11:50:56 AM
In case anyone is waiting for a sale to buy a modem, this one is selling for $55 from Newegg

http://www.newegg.com/Product/Product.aspx?sdtid=9141859&SID=e8bba0c4859211e6ac8156fd783638510INT&AID=10440897&PID=1225267&nm_mc=AFC-C8Junction&cm_mmc=AFC-C8Junction-_-cables-_-na-_-na&Item=N82E16825694008&cm_sp=
Title: Re: Optimum internet
Post by: ydbe on September 29, 2016, 12:18:23 AM
keep in mind that if you use optimum voice, you need a telephony cable modem. i found this out the hard way... >:(
Title: Re: Optimum internet
Post by: googwallet on September 29, 2016, 06:14:42 AM
keep in mind that if you use optimum voice, you need a telephony cable modem. i found this out the hard way... >:(
Good point.
Title: Re: Optimum internet
Post by: Zevi16 on October 05, 2016, 03:07:34 AM
(http://uploads.tapatalk-cdn.com/20161005/c5404083ffc4958f6de7363a06c07032.jpg)
Title: Re: Optimum internet
Post by: Hiding on October 13, 2016, 07:55:56 PM
Which modem does optimum give when you rent from them?
Also I see many cable modems that can be bought, would all of them work with optimum? Which one is best?
Sorry if this was discussed already, didn't wanna go through 65 pages
Title: Re: Optimum internet
Post by: sguitarist18 on October 20, 2016, 10:09:59 PM
My 39.95 plan from optimum just went up to $55/month. Are there any cheaper plans out there (I tried searching the forums for cheap internet plans, nothing came up within the last few years)?

Also, if I want to buy a modem/router, so I can get rid of that $5 monthly fee, what's the best way to do that?
Title: Re: Optimum internet
Post by: googwallet on October 20, 2016, 11:17:29 PM
My 39.95 plan from optimum just went up to $55/month. Are there any cheaper plans out there (I tried searching the forums for cheap internet plans, nothing came up within the last few years)?

Also, if I want to buy a modem/router, so I can get rid of that $5 monthly fee, what's the best way to do that?
Where do you live?
Title: Re: Optimum internet
Post by: sguitarist18 on October 20, 2016, 11:24:45 PM
Ah, yes - that is an important factor!  :-[

I live in Passaic, NJ.
Title: Re: Optimum internet
Post by: sguitarist18 on October 28, 2016, 11:59:58 AM
Vierzon Fios would cost $50/month for 50/50, with no installation fees (since I'm switching to them).

That's if I buy my own router - would this work (phone rep said this model should work): https://www.amazon.com/Verizon-Router-Actiontec-MI424WR-Rev/dp/B00QGDLA5Y/ref=sr_1_1?ie=UTF8&qid=1477667301&sr=8-1&keywords=router+mi424wr
Title: Re: Optimum internet
Post by: rileywiles23 on November 12, 2016, 09:11:08 PM
Any good optimum deals for just internet itself ?
Title: Re: Optimum internet
Post by: rileywiles23 on November 13, 2016, 04:52:23 PM
Any good optimum deals for just internet itself ?
Anybody know of the best internet plans for first time subscribers ?
Title: Re: Optimum internet
Post by: ExGingi on November 13, 2016, 04:57:01 PM
What's the best strategy once Optimum 2 year promotion expired? They now want $100 for just internet and phone (including $10 for Modem rental, which they just started charging recently, but I was reluctant to buy something else, in case I leave them).
Title: Re: Optimum internet
Post by: lubaby on November 13, 2016, 05:15:41 PM
What's the best strategy once Optimum 2 year promotion expired? They now want $100 for just internet and phone (including $10 for Modem rental, which they just started charging recently, but I was reluctant to buy something else, in case I leave them).
Step 1: Switch phone to Obi. Bill should go down to $50-$60 for just internet.
Title: Re: Optimum internet
Post by: ExGingi on November 13, 2016, 05:19:43 PM
Step 1: Switch phone to Obi. Bill should go down to $50-$60 for just internet.
I've been there before, but Obi is not as reliable as Optimum voice. I can live with it (I don't use house phone) but DW was unhappy.
Title: Re: Optimum internet
Post by: sguitarist18 on November 13, 2016, 08:10:57 PM
Considering moving to Verizon Fios - according to their quote, even after taxes, it should be $50 for first year, same as optimum.

Pros - better speed (25/25), likely better reliability.

Cons - no free optimum wifi.

Curious to hear the thoughts of others.
Title: Re: Optimum internet
Post by: popcorn1508 on November 14, 2016, 02:29:29 AM
Considering moving to Verizon Fios - according to their quote, even after taxes, it should be $50 for first year, same as optimum.

Pros - better speed (25/25), likely better reliability.

Cons - no free optimum wifi.

Curious to hear the thoughts of others.
I'm sure you can find someone that will give you their optimum login if the wifi is really a concern.
Title: Re: Optimum internet
Post by: googwallet on November 14, 2016, 06:43:27 AM
Anybody know of the best internet plans for first time subscribers ?
Depending on the area you live in, optimum may have a 10/1 plan for $25/month +$5 modem rental fee. I've had this for over year now and I'm very happy with it. Originally was 5/1 but was recently upgraded to 10mbps.
Title: Re: Optimum internet
Post by: willieaames on November 14, 2016, 08:57:23 AM
Optimum still worst, stick with Fios. Probably the only thing in Hoboken that hasn't improved in the past decade.
Title: Re: Optimum internet
Post by: gozalim on November 14, 2016, 05:43:20 PM
Depending on the area you live in, optimum may have a 10/1 plan for $25/month +$5 modem rental fee. I've had this for over year now and I'm very happy with it. Originally was 5/1 but was recently upgraded to 10mbps.
+1
Title: Re: Optimum internet
Post by: sguitarist18 on November 14, 2016, 05:54:13 PM
Would that be good enough for streaming videos?
Title: Re: Optimum internet
Post by: HowYaDoin on November 14, 2016, 05:57:39 PM
Optimum still worst, stick with Fios. Probably the only thing in Hoboken that hasn't improved in the past decade.
Doesnt Eli Manning live in Hoboken... ;D
Title: Re: Optimum internet
Post by: googwallet on November 14, 2016, 07:37:58 PM
Would that be good enough for streaming videos?
IME, yes.
Title: Re: Optimum internet
Post by: sguitarist18 on November 21, 2016, 01:10:49 AM
Any reason NOT to switch to Fios?
Title: Re: Optimum internet
Post by: churnbabychurn on November 23, 2016, 09:08:48 PM
Any reason NOT to switch to Fios?
Yes. Verizon is a nightmare ime.
Everything they say and promise is a lie. Your bill will be consistently wrong, and everyone you talk to will give you the run around.
Title: Re: Optimum internet
Post by: avromie7 on November 23, 2016, 09:10:54 PM
Yes. Verizon is a nightmare ime.
Everything they say and promise is a lie. Your bill will be consistently wrong, and everyone you talk to will give you the run around.
My father's been having that for the last few months, any solution?
Title: Re: Optimum internet
Post by: yelped on November 23, 2016, 09:33:46 PM
My father's been having that for the last few months, any solution?
BBB?
Title: Re: Optimum internet
Post by: churnbabychurn on November 23, 2016, 10:02:39 PM
My father's been having that for the last few months, any solution?
No.
Going forward, for your own health and safety stay away.
Title: Re: Optimum internet
Post by: aygart on November 23, 2016, 11:26:52 PM
My father's been having that for the last few months, any solution?
bpu and when the rep calls you to resolve the complaint make sure to write down the number for future reference since it will be from a special Verizon office
Title: Re: Optimum internet
Post by: AnonymousUser on November 25, 2016, 10:17:24 AM
bpu and when the rep calls you to resolve the complaint make sure to write down the number for future reference since it will be from a special Verizon office
BPU regulates ISPs?
Title: Re: Optimum internet
Post by: aygart on November 25, 2016, 10:27:26 AM
BPU regulates ISPs?
The ISPs are either telephone or cable.
Title: Re: Optimum internet
Post by: etech0 on November 25, 2016, 10:39:27 AM
My father's been having that for the last few months, any solution?
Copy all live chats and save them on your computer, in case you ever need to prove anything for a CC dispute.
Title: Re: Optimum internet
Post by: sguitarist18 on November 26, 2016, 09:25:25 PM
And this is all with Verizon?
Title: Re: Optimum internet
Post by: sguitarist18 on November 29, 2016, 05:50:08 AM
Bump - Verizon tends to have more issues than optimum (or anyone else) in terms of mistakes, and poor customer service?
Title: Re: Optimum internet
Post by: Eliyohu on January 24, 2017, 11:03:20 AM
On my S5 When I try to sign in to optimum wifi a Web page opens to do the sign in and then after a couple minutes it doesn't load and gives a message that the connection timed out anyone familiar with this issue?
Title: Re: Optimum internet
Post by: New Yorker on January 24, 2017, 12:53:16 PM
On my S5 When I try to sign in to optimum wifi a Web page opens to do the sign in and then after a couple minutes it doesn't load and gives a message that the connection timed out anyone familiar with this issue?

Try deleting the device from optimum.com and adding it back
Title: Re: Optimum internet
Post by: Eliyohu on January 24, 2017, 01:10:47 PM
Try deleting the device from optimum.com and adding it back
The device is not a listed device on the account. I can go to optimum and add it however I'm trying to do it for manual sign in
Title: Re: Optimum internet
Post by: gozalim on March 05, 2017, 12:14:14 PM
Is Optimum 10 (Formerly 5) going to be changed to 20 soon?

I currently have OP 10 for $24.95. I just got a mailing for OP 20 for $19.99 for 1 year. Any way I can get that applied to an existing account? I assume not.

(If I cancel existing service and apply for new service with this deal, I'd be charged a new install fee, I assume? which would exactly cancel out the $5/mo*1yr savings...)
Title: Re: Optimum internet
Post by: sam123 on March 05, 2017, 01:01:40 PM
I know Jewish guy that has cheaper prices for new accounts then optimum itself, (TWC/Spectrum too).

Tessler 917-674-6746

FYI
Title: Re: Optimum internet
Post by: emineh17 on March 05, 2017, 02:47:56 PM
I know Jewish guy that has cheaper prices for new accounts then optimum itself, (TWC/Spectrum too).

Tessler 917-674-6746

FYI
How about for old accounts?
Title: Re: Optimum internet
Post by: googwallet on March 06, 2017, 10:24:15 AM


Is Optimum 10 (Formerly 5) going to be changed to 20 soon?
I wouldn't assume so until I see it. Optimum basics is for people they feel would not pay more than $25/month so I don't see why they would decide to give them the same speed as the regular users paying $45 or so monthly.
Title: Re: Optimum internet
Post by: gozalim on March 06, 2017, 10:47:18 AM
I wouldn't assume so until I see it. Optimum basics is for people they feel would not pay more than $25/month so I don't see why they would decide to give them the same speed as the regular users paying $45 or so monthly.

they recently bumped basic from 5 to 10. (not likely another bump soon)
Isn't standard now 50?

In any case, worth asking about these offers for my existing account? Or waste of time?
Title: Re: Optimum internet
Post by: googwallet on March 06, 2017, 01:18:14 PM


they recently bumped basic from 5 to 10. (not likely another bump soon)
Isn't standard now 50?

In any case, worth asking about these offers for my existing account? Or waste of time?

Standard is still 25.
Which offer do you refer to?
Title: Re: Optimum internet
Post by: popcorn1508 on March 15, 2017, 12:51:58 AM
I know Jewish guy that has cheaper prices for new accounts then optimum itself, (TWC/Spectrum too).

Tessler 917-674-6746

FYI
anyone call him?
Title: Optimum internet
Post by: sams on March 15, 2017, 11:28:43 PM
What's the best rate I can get for optimum just web the first year? And how much for installation fee? In New Jersey
Title: Re: Optimum internet
Post by: googwallet on April 02, 2017, 02:27:42 PM
Interesting pricing guide for Brooklyn and Bronx. I wonder if they will honor this pricing if you call them up. Seems like you can get Optimum 20 for $29.99 (without modem lease charges), which is a very decent rate.
Title: Re: Optimum internet
Post by: ydbe on April 04, 2017, 03:16:16 PM
I called; said that he can only do business accounts, not residential....
anyone call him?
I know Jewish guy that has cheaper prices for new accounts then optimum itself, (TWC/Spectrum too).

Tessler 917-674-6746

FYI
Title: Re: Optimum internet
Post by: ExGingi on April 04, 2017, 03:26:20 PM
I called; said that he can only do business accounts, not residential....
I have a business account and my price keeps creeping up. Every time I set a maximum for the auto-bill to credit card, a few months later the charge doesn't go through because it's above the maximum threshold I put for automatic billing.

I started at under $60 for internet and phone with no taxes and no modem fees, and am now up to over $111 due to rate increase, modem fees, and some taxes.

I tried calling Optimum to get a better deal, but the agent on the phone was steadfast that I can't get a better deal.

Is my only option to switch to Verizon for a month or two, and then get them to offer me something in order to switch back?
Title: Re: Optimum internet
Post by: Eliyohu on April 04, 2017, 03:29:30 PM
I have a business account and my price keeps creeping up. Every time I set a maximum for the auto-bill to credit card, a few months later the charge doesn't go through because it's above the maximum threshold I put for automatic billing.

I started at under $60 for internet and phone with no taxes and no modem fees, and am now up to over $111 due to rate increase, modem fees, and some taxes.

I tried calling Optimum to get a better deal, but the agent on the phone was steadfast that I can't get a better deal.

Is my only option to switch to Verizon for a month or two, and then get them to offer me something in order to switch back?
Call them to "close your account" or lower your speeds they seem to make offers pretty quickly
Title: Re: Optimum internet
Post by: gozalim on April 04, 2017, 03:38:58 PM
Call them to "close your account" or lower your speeds they seem to make offers pretty quickly
residential as well?
Title: Re: Optimum internet
Post by: Eliyohu on April 04, 2017, 03:40:04 PM
residential as well?
Yes
Title: Re: Optimum internet
Post by: Mordyk on April 04, 2017, 04:26:34 PM
Call them to "close your account" or lower your speeds they seem to make offers pretty quickly
+1000.  i love it when they beg you to stay
Title: Re: Optimum internet
Post by: ydbe on April 04, 2017, 05:07:34 PM
I called today and said that my neighbor got an offer of 24.95 per month. (I saw the mailer, and neighbor said I could take it.) she said that it is really $10 more for the modem rental, and that the slow speed of 10mpbs will be as bad as dial-up. I asked if this is only for a year, but she said it is their every day price. I happily switched to this rate. I use Internet only, not any of the other services like Voice or TV. I now will look for a modem to buy to save money on the rental.
Title: Re: Optimum internet
Post by: gozalim on April 04, 2017, 05:12:39 PM
I called today and said that my neighbor got an offer of 24.95 per month. (I saw the mailer, and neighbor said I could take it.) she said that it is really $10 more for the modem rental, and that the slow speed of 10mpbs will be as bad as dial-up. I asked if this is only for a year, but she said it is their every day price. I happily switched to this rate. I use Internet only, not any of the other services like Voice or TV. I now will look for a modem to buy to save money on the rental.
modem should be $5 not 10.
If you're a new customer try getting the promo for "Optimum 20" for $20/month for 1 year (you can switch to 10/$25 after that)
Title: Re: Optimum internet
Post by: ExGingi on April 04, 2017, 05:18:49 PM
What are the rates for business accounts?
Title: Re: Optimum internet
Post by: ydbe on April 07, 2017, 01:02:26 PM
modem should be $5 not 10.
If you're a new customer try getting the promo for "Optimum 20" for $20/month for 1 year (you can switch to 10/$25 after that)
I'm not a new customer so I don't know if I can get the optimum 20 deal. The modem fee on the optimum 24.95 deal I am now on clearly says $10/mo modem rental. I will buy one after pesach, too busy now.
Title: Re: Optimum internet
Post by: dealfinder85 on April 07, 2017, 01:29:52 PM
anyone with success dealing with retention lately? my promotional rate is almost up
Title: Re: Optimum internet
Post by: sguitarist18 on April 07, 2017, 03:07:02 PM
Yep, asked for a current deal (I got sent at another address) and received it. Make sure you get email confirmation.
Title: Re: Optimum internet
Post by: dealfinder85 on April 19, 2017, 12:17:04 PM
Yep, asked for a current deal (I got sent at another address) and received it. Make sure you get email confirmation.
they offered me a new "promo" of 60 for phone/internet (up from 50), but that was the best they would do
Title: Re: Optimum internet
Post by: jbla on May 03, 2017, 11:18:00 AM
The optimum 10 plan speed (available to existing customers) is plenty fast. I have no problem streaming on that speed.
Surprisingly, their latest voice offer is not getting any attention. I have not seen any public advertisement for it, but I believe it is available to any internet only customer. Basically they are offering $5/month for the first 12 months and $10 or $15/month after that (depending on market?), comes with all the standard features they advertise. (saw this in an email).
I thought they would want to charge to port a number, but they don't.
Title: Re: Optimum internet
Post by: isrealsuits on May 04, 2017, 08:52:23 PM
The optimum 10 plan speed (available to existing customers) is plenty fast. I have no problem streaming on that speed.
Surprisingly, their latest voice offer is not getting any attention. I have not seen any public advertisement for it, but I believe it is available to any internet only customer. Basically they are offering $5/month for the first 12 months and $10 or $15/month after that (depending on market?), comes with all the standard features they advertise. (saw this in an email).
I thought they would want to charge to port a number, but they don't.

is this offer for existing customers?
Title: Re: Optimum internet
Post by: Joshua on June 02, 2017, 04:20:39 PM
Does anyone know of a modem I can purchase on amazon that would be compatible with optimum I do not wan to pay $10 monthly rental for a modem?
Title: Re: Optimum internet
Post by: ydbe on June 02, 2017, 07:14:19 PM
I bought an Arris 1602 & it's been fine. There is a website which lists the acceptable ones for optimum. I chatted online and they sent me a link. Basically it was the either of the 822 or 1602 iirc. I got one on ebay for around $50. 
Title: Re: Optimum internet
Post by: Z56 on June 03, 2017, 02:29:47 PM
What would be my best option just need internet, no phone line. Cheapest ?
Title: Re: Optimum internet
Post by: mendelk on June 18, 2017, 07:26:50 PM
I bought an Arris 1602 & it's been fine. There is a website which lists the acceptable ones for optimum. I chatted online and they sent me a link. Basically it was the either of the 822 or 1602 iirc. I got one on ebay for around $50.

I bought the Arris Sb6141 recommended by Wirecutter - http://thewirecutter.com/reviews/best-cable-modem/ - and it works just fine.
Title: Re: Optimum internet
Post by: ydbe on June 19, 2017, 12:02:13 AM
I bought the Arris Sb6141 recommended by Wirecutter - http://thewirecutter.com/reviews/best-cable-modem/ - and it works just fine.
Indeed it's a fine modem, but I don't think it is a telephony modem, so if you want the option to use optimum voice, choose from the models I mentioned.
Title: Re: Optimum internet
Post by: lowvoltageguy on July 02, 2017, 05:27:41 PM
The price just keeps on going up. If I cancel and reorder to the same address using my wife's name will they realize and if yes will they charge me the higher rate or not?
Title: Re: Optimum internet
Post by: BP16 on July 02, 2017, 05:35:27 PM
The price just keeps on going up. If I cancel and reorder to the same address using my wife's name will they realize and if yes will they charge me the higher rate or not?
Did you try calling and saying that Verizon is giving you better price and if optimum doesn't match you will cancel?
But putting on spouses name works
Title: Re: Optimum internet
Post by: lowvoltageguy on July 02, 2017, 05:38:07 PM
Yes I called but they wouldn't fall for it.
Title: Re: Optimum internet
Post by: BP16 on July 02, 2017, 05:45:15 PM
Yes I called but they wouldn't fall for it.
So cancel, then reopen on wife's name
Title: Re: Optimum internet
Post by: gozalim on July 02, 2017, 05:46:59 PM
So cancel, then reopen on wife's name
and pay installation again
Title: Re: Optimum internet
Post by: lowvoltageguy on July 02, 2017, 05:50:13 PM
Thanks will do
Title: Re: Optimum internet
Post by: ttn on July 02, 2017, 07:43:36 PM
I just called Friday and was paying 44.99 for 50mps and told them I've been a paying customers for 2 years and wanted a discount and they gave me 100mps for 39.99 right away
Title: Re: Optimum internet
Post by: ydbe on July 03, 2017, 02:09:05 AM
and pay installation again
No, you just need to ask for a self-install. If you had service already at that location, you can do it yourself...
Title: Re: Optimum internet
Post by: lowvoltageguy on July 22, 2017, 10:51:14 PM
Did you try calling and saying that Verizon is giving you better price and if optimum doesn't match you will cancel?
But putting on spouses name works
On Friday I called again and told them my price just went up to $70 a month for 50 or 60mb (including modem rental fee) while on their website they are offering 100mb speed for $40 no contract. Anyway after a brief hold her tells me my new price is $45 (inc $5 for modem rental fee) for 100mb speed and I'll be receiving a new modem in the mail.
That is while I got a letter several weeks ago that my monthly fee is going up to$70 and getting bombarded with calls from Optimum to pay even more for faster internet! What the Chutzpah? They wanted me to pay more then I was paying while on their website they offer more for less.. Sounds like cellphone carrier practice to me. Otherwise I'm pretty happy with their service.
Title: Re: Optimum internet
Post by: Traveler718 on July 24, 2017, 10:26:58 AM
Where do you see 100mb for $40 no contract?
Title: Re: Optimum internet
Post by: ydbe on July 24, 2017, 10:58:16 AM
BTW, on slickdeals.net homepage right now is a link to a used sb6121 for like $12, which should work for optimum. A great deal if you want to avoid the modem rental fee.
Title: Re: Optimum internet
Post by: lubaby on July 24, 2017, 12:44:55 PM
Where do you see 100mb for $40 no contract?
Online on optimum.com. Or you can call in.
Title: Re: Optimum internet
Post by: beeweegee on July 24, 2017, 01:01:16 PM
On Friday I called again and told them my price just went up to $70 a month for 50 or 60mb (including modem rental fee) while on their website they are offering 100mb speed for $40 no contract. Anyway after a brief hold her tells me my new price is $45 (inc $5 for modem rental fee) for 100mb speed and I'll be receiving a new modem in the mail.
That is while I got a letter several weeks ago that my monthly fee is going up to$70 and getting bombarded with calls from Optimum to pay even more for faster internet! What the Chutzpah? They wanted me to pay more then I was paying while on their website they offer more for less.. Sounds like cellphone carrier practice to me. Otherwise I'm pretty happy with their service.
;D ;D
Title: Re: Optimum internet
Post by: avromie7 on July 24, 2017, 03:33:24 PM
On Friday I called again and told them my price just went up to $70 a month for 50 or 60mb (including modem rental fee) while on their website they are offering 100mb speed for $40 no contract. Anyway after a brief hold her tells me my new price is $45 (inc $5 for modem rental fee) for 100mb speed and I'll be receiving a new modem in the mail.
That is while I got a letter several weeks ago that my monthly fee is going up to$70 and getting bombarded with calls from Optimum to pay even more for faster internet! What the Chutzpah? They wanted me to pay more then I was paying while on their website they offer more for less.. Sounds like cellphone carrier practice to me. Otherwise I'm pretty happy with their service.
You got it all wrong, cellphone carriers are like cable providers, they're just not as bad.
Title: Re: Optimum internet
Post by: lowvoltageguy on July 24, 2017, 03:34:22 PM
😂
Title: Re: Optimum internet
Post by: Geshmak25 on July 25, 2017, 01:09:42 PM
On Friday I called again and told them my price just went up to $70 a month for 50 or 60mb (including modem rental fee) while on their website they are offering 100mb speed for $40 no contract. Anyway after a brief hold her tells me my new price is $45 (inc $5 for modem rental fee) for 100mb speed and I'll be receiving a new modem in the mail.
That is while I got a letter several weeks ago that my monthly fee is going up to$70 and getting bombarded with calls from Optimum to pay even more for faster internet! What the Chutzpah? They wanted me to pay more then I was paying while on their website they offer more for less.. Sounds like cellphone carrier practice to me. Otherwise I'm pretty happy with their service.
I've called twice with the same issue and response both times was there's nothing that they can do.
Title: Re: Optimum internet
Post by: lowvoltageguy on July 25, 2017, 01:30:12 PM
If u can use another name (wife etc) close the account and reopen on a new name. There is no reason the price should keep on going up every year like the rent in Brooklyn and it's not adjusted according to inflation. If they can offer better plans for cheaper for new customers w/no contract then they are just holding on for dear life to your extra dinero.
Title: Re: Optimum internet
Post by: Geshmak25 on July 25, 2017, 01:39:44 PM
If u can use another name (wife etc) close the account and reopen on a new name. There is no reason the price should keep on going up every year like the rent in Brooklyn and it's not adjusted according to inflation. If they can offer better plans for cheaper for new customers w/no contract then they are just holding on for dear life to your extra dinero.
Same last name at same address doesn't matter?
Title: Re: Optimum internet
Post by: lowvoltageguy on July 25, 2017, 01:43:34 PM
I never tried it but earlier in the thread I was told to try/do it. Did you tell them you will switch providers?
Title: Re: Optimum internet
Post by: Geshmak25 on July 25, 2017, 01:44:24 PM
I never tried it but earlier in the thread I was told to try/do it. Did you tell them you will switch providers?
Yup, still no go.
Title: Re: Optimum internet
Post by: lowvoltageguy on July 25, 2017, 01:45:38 PM
I would try to cancel and order under a new name new account maybe under a maiden name.
Title: Re: Optimum internet
Post by: myi on July 25, 2017, 05:52:38 PM
On Friday I called again and told them my price just went up to $70 a month for 50 or 60mb (including modem rental fee) while on their website they are offering 100mb speed for $40 no contract. Anyway after a brief hold her tells me my new price is $45 (inc $5 for modem rental fee) for 100mb speed and I'll be receiving a new modem in the mail.
That is while I got a letter several weeks ago that my monthly fee is going up to$70 and getting bombarded with calls from Optimum to pay even more for faster internet! What the Chutzpah? They wanted me to pay more then I was paying while on their website they offer more for less.. Sounds like cellphone carrier practice to me. Otherwise I'm pretty happy with their service.
Bumped into this thread only because I've been bombarded with phone calls from optimum for the past few weeks and I'm paying just for the modem and internet(no phn,use a different company)around $64 and now wants for another $10 to upgrade for the 100mps? Seems I'm getting ripped off.

 Will definitely take a look on their website if it's still there, any chance you have a direct link to the offer? (or I will just check to see if I can find it.)
 
Title: Re: Optimum internet
Post by: gozalim on July 25, 2017, 05:54:03 PM
some offers exclude address currently (or recently?) getting service
Title: Re: Optimum internet
Post by: lowvoltageguy on July 25, 2017, 09:11:11 PM
@myi
Here's the link
https://order.optimum.com/Buyflow/Storefront

Enter your address. I entered my address but "not" my apartment number, that may make a difference. Then u can select which of the three services u want.


 Here's a pic of what I selected.

(https://uploads.tapatalk-cdn.com/20170726/4b44ea396842a77b4bf0536a408a37ad.jpg)
Title: Re: Optimum internet
Post by: myi on July 26, 2017, 02:09:52 AM
@myi
Here's the link
https://order.optimum.com/Buyflow/Storefront

Enter your address. I entered my address but "not" my apartment number, that may make a difference. Then u can select which of the three services u want.


 Here's a pic of what I selected.

(https://uploads.tapatalk-cdn.com/20170726/4b44ea396842a77b4bf0536a408a37ad.jpg)
Thanks.
  Will definitely try to call tomorrow and see what can be done.

I appreciate the reply and the picture.
Title: Re: Optimum internet
Post by: TimT on August 18, 2017, 11:38:03 AM
They just added a modem fee this month. >:(
Title: Re: Optimum internet
Post by: shwarmabob on August 18, 2017, 01:40:44 PM
They just added a modem fee this month. >:(
you can buy a DOCSIS 3.0 modem for $80 on amazon
Title: Re: Optimum internet
Post by: Avid Reader on August 21, 2017, 04:15:39 PM
They just added a modem fee this month. >:(
You got lucky that they didn't add it until now.
I bought a refurbished modem on ebay 5 months ago for ~$25 and it's been fine. No need to pay modem rental or high price for your own modem.


I also followed others on this thread and went down to Optimum 10. It's just fine and now paying just $25 a month total.
Title: Re: Optimum internet
Post by: gozalim on August 21, 2017, 04:41:14 PM
You got lucky that they didn't add it until now.
I bought a refurbished modem on ebay 5 months ago for ~$25 and it's been fine. No need to pay modem rental or high price for your own modem.


I also followed others on this thread and went down to Optimum 10. It's just fine and now paying just $25 a month total.
did you try get the promotional Optimum 20 for $20/mo?
Title: Re: Optimum internet
Post by: ydbe on August 21, 2017, 11:37:18 PM
did you try get the promotional Optimum 20 for $20/mo?
Like Avid Reader, I downgraded to the optimum 10 plan for $25. I didn't try to get the optimum 20 offer, because I think it is just for 1 year, then I have to go through  the hassle of dealing with customer service to get the lower rates again. Am I making a mistake by doing this? On the one hand I could be getting a better deal, but what if I can't downgrade after the year?  They have given people a hard time, myself included.  Plus, I don't often watch videos, though I like sporting events. So far the speed seems fine.
Title: Re: Optimum internet
Post by: Avid Reader on August 22, 2017, 01:39:56 AM
did you try get the promotional Optimum 20 for $20/mo?
Yes I tried but they wouldn't give it to me.
Title: Re: Optimum internet
Post by: Z56 on August 23, 2017, 03:18:50 AM
What's my best option for only internet ?
Title: Re: Optimum internet
Post by: emineh17 on August 23, 2017, 01:51:47 PM
I just called them since they started charging the modem fee and i was lucky to get someone nice who actually dropped my bill to $45 instead of the $55 i was being charged for 100MB with the modem
Title: Re: Optimum internet
Post by: TimT on August 23, 2017, 01:56:45 PM
I just called them since they started charging the modem fee and i was lucky to get someone nice who actually dropped my bill to $45 instead of the $55 i was being charged for 100MB with the modem
$45 including modem fee ?
Title: Re: Optimum internet
Post by: emineh17 on August 23, 2017, 01:57:44 PM
$45 including modem fee ?
yes, the first rep wasnt too helpful so i HUCA
Title: Re: Optimum internet
Post by: TimT on August 23, 2017, 02:01:50 PM
yes, the first rep wasnt too helpful so i HUCA
Did you threaten to switch providers ?
Title: Re: Optimum internet
Post by: lowvoltageguy on August 23, 2017, 02:11:18 PM
I got a lower price faster speed by calling Optimum and talking to the service cancel department. The usual reps don't care but when I selected cancel service suddenly the rep who picked up didn't even try any offers he just asked me why so I   told him you are offering cheaper rates for even faster speeds without a contract for new customers and he lowered my rate and upped the speeds. May be pure luck dunno.
Title: Re: Optimum internet
Post by: emineh17 on August 23, 2017, 02:16:29 PM
I got a lower price faster speed by calling Optimum and talking to the service cancel department. The usual reps don't care but when I selected cancel service suddenly the rep who picked up didn't even try any offers he just asked me why so I   told him you are offering cheaper rates for even faster speeds without a contract for new customers and he lowered my rate and upped the speeds. May be pure luck dunno.
so what are you paying now and what speed do you have?
Title: Re: Optimum internet
Post by: emineh17 on August 23, 2017, 02:17:25 PM
Did you threaten to switch providers ?
nope, just told her very nicely that the rep i spoke to a few months ago told me ill be paying less than $50 a month and there was no mention of a modem charge.
Guess she was in a good mood or really nice.
Title: Re: Optimum internet
Post by: lowvoltageguy on August 23, 2017, 02:18:41 PM
$45 including a $20 and $10 promo discount exp 8/18 and 8/19 respectively for 100mb
Title: Re: Optimum internet
Post by: eli232 on August 23, 2017, 02:22:03 PM
did you try get the promotional Optimum 20 for $20/mo?
which modem did you buy ,can you please share a link?
Title: Re: Optimum internet
Post by: emineh17 on August 23, 2017, 02:23:44 PM
which modem did you buy ,can you please share a link?
You can buy any modem that is DOCSIS 3.0
Try Amazon, best buy, etc and you will find many good options
Title: Re: Optimum internet
Post by: ydbe on August 24, 2017, 01:29:29 AM
I bought an Arris 1602 & it's been fine. There is a website which lists the acceptable ones for optimum. I chatted online and they sent me a link. Basically it was the either of the 822 or 1602 iirc. I got one on ebay for around $50.

Also remember that if you use optimum voice you need a telephony modem, which the 2 listed  above are.
Title: Re: Optimum internet
Post by: Avid Reader on August 24, 2017, 02:27:19 AM
I bought a refurbished Arris SurfBoard SB6141. I spoke to Optimum tech support before and they verified that it will be compatible (for internet, not voice).
Here's a sample link
http://www.ebay.com/itm/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS-3-0-Cable-Modem-Ce-/362022012991?epid=1037791072&hash=item544a31883f:g:YQUAAOSw1~JZOvOK
Title: Re: Optimum internet
Post by: Z56 on August 24, 2017, 03:30:48 AM
I bought a refurbished Arris SurfBoard SB6141. I spoke to Optimum tech support before and they verified that it will be compatible (for internet, not voice).
Here's a sample link
http://www.ebay.com/itm/ARRIS-Motorola-SurfBoard-SB6141-DOCSIS-3-0-Cable-Modem-Ce-/362022012991?epid=1037791072&hash=item544a31883f:g:YQUAAOSw1~JZOvOK

Is this for an extender ?
Title: Re: Optimum internet
Post by: Avid Reader on August 24, 2017, 08:40:21 AM
Nope, it's a modem.
Title: Optimum internet
Post by: peacenlove613 on September 27, 2017, 11:09:11 AM
Hey optimum has a deal $20 for optimum 20 but you have to pay for installation. Can I sign up for optimum 100 to get free installation and then downgrade to the lower price?
Title: Re: Optimum internet
Post by: gozalim on September 27, 2017, 11:14:06 AM
Hey optimum has a deal $20 for optimum 20 but you have to pay for installation. Can I sign up for optimum 100 to get free installation and then downgrade to the lower price?
no.
20/20 is new customer only
Title: Re: Optimum internet
Post by: peacenlove613 on September 27, 2017, 11:15:03 AM
no.
20/20 is new customer only
Iím a new customer. Just trying to figure out how to get around $60 installation fee
Title: Re: Optimum internet
Post by: gozalim on September 27, 2017, 11:16:06 AM
Iím a new customer. Just trying to figure out how to get around $60 installation fee
you won't be once you have the 100
Title: Re: Optimum internet
Post by: yelped on October 15, 2017, 11:54:17 PM
no.
20/20 is new customer only
I just signed up. I was told the price is $24.99 for the optimum 20 plan. Can any recent sign uppee confirm that?
Title: Re: Optimum internet
Post by: ydbe on October 16, 2017, 01:11:10 AM
I am curious. Is it just for 1 year the optimum 20 for $24.99, or is it just the regular price?  I am on optimum 10 for that price and wonder if I can do better.
Title: Re: Optimum internet
Post by: yelped on October 16, 2017, 10:50:25 AM
I am curious. Is it just for 1 year the optimum 20 for $24.99, or is it just the regular price?  I am on optimum 10 for that price and wonder if I can do better.
1 year for new customers only.
Title: Re: Optimum internet
Post by: ae123 on October 19, 2017, 06:01:33 PM
We were paying $75 + $5 tax for Voice & Internet (50/5). No modem fee.
Our promotion ended and the bill is going up to about $95.
We called to cancel and switch to Verizon and Optimum offered to continue our pricing for another year but a modem fee would be added. We agreed.
Now I read some of this thread and also see Optimum offering new customers $50 for 1 year of voice and internet (100/35) with $10 modem fee.
Is it worth a try to get that price even though we're not new customers?
Title: Re: Optimum internet
Post by: sguitarist18 on October 19, 2017, 06:09:22 PM
I just signed up. I was told the price is $24.99 for the optimum 20 plan. Can any recent sign uppee confirm that?

They're weird...we're moving, wife asked as a new customer, was told $25 plus modem fee. I called to move current line and was quoted $20 plus $10 for modem rental.
Title: Re: Optimum internet
Post by: yelped on October 19, 2017, 07:27:04 PM
They're weird...we're moving, wife asked as a new customer, was told $25 plus modem fee. I called to move current line and was quoted $20 plus $10 for modem rental.
Price must have increased for new customers...
Title: Re: Optimum internet
Post by: lowvoltageguy on October 19, 2017, 08:18:34 PM
They're weird...we're moving, wife asked as a new customer, was told $25 plus modem fee. I called to move current line and was quoted $20 plus $10 for modem rental.
For $10 a month buy your own modem. Now saying that does optimum allow the customer to use their own modem?
Title: Re: Optimum internet
Post by: sguitarist18 on October 19, 2017, 08:24:54 PM
Yes, just ordered mine tonight. Should've done it a while ago, kept getting pushed off.
Title: Re: Optimum internet
Post by: TimT on October 19, 2017, 09:44:55 PM
Yes, just ordered mine tonight.
Which one ?
Title: Re: Optimum internet
Post by: yelped on October 20, 2017, 12:10:00 AM
Which one ?
I got this.
https://www.amazon.com/gp/aw/d/B0111MRLES/ref=yo_ii_img?ie=UTF8&psc=1

Any docsis 3.0 modem should work fine up to 100 mbps. If you want Optimum voice, then make sure it has a jack for telephony. If you're on a faster plan, then get a docsis 3.1 modem.
Title: Re: Optimum internet
Post by: sguitarist18 on October 23, 2017, 09:04:15 AM
I got this one:

https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW
Title: Re: Optimum internet
Post by: carrentals on October 29, 2017, 11:20:27 PM
any good suggestion for a decent modem that supports phone and has built in wifi?
Title: Re: Optimum internet
Post by: googwallet on October 30, 2017, 01:14:58 PM
any good suggestion for a decent modem that supports phone and has built in wifi?
Most modems do not have built in Wi-Fi. Generally you have a router for that. I think the question is, are there any modems that support voice with built in Wi-Fi for sale.
Title: Re: Optimum internet
Post by: stooges44 on October 30, 2017, 01:25:59 PM
Most modems do not have built in Wi-Fi. Generally you have a router for that. I think the question is, are there any modems that support voice with built in Wi-Fi for sale.

-1 Most modems these days do come with wifi, only grandfathered older ones do not
Title: Re: Optimum internet
Post by: yelped on November 01, 2017, 10:54:12 PM
-1 Most modems these days do come with wifi, only grandfathered older ones do not
-1. Take a quick look at Amazon for recently released new low-mid end modems.
Title: Re: Optimum internet
Post by: peacenlove613 on November 08, 2017, 08:28:58 AM
you won't be once you have the 100
For anyone signing up for optimum 20 but doesnít want to pay installation fee
(https://uploads.tapatalk-cdn.com/20171108/cd749e7dcbc39bb78e41a9feb722e275.jpg)
Title: Re: Optimum internet
Post by: yuneeq on November 08, 2017, 11:11:37 AM
For anyone signing up for optimum 20 but doesnít want to pay installation fee

Good tip.
I guess the only question remaining is if you still get the 20mbps promo price if you downgrade.
Title: Re: Optimum internet
Post by: yelped on November 08, 2017, 08:46:03 PM
Good tip.
I guess the only question remaining is if you still get the 20mbps promo price if you downgrade.
No.
Title: Re: Optimum internet
Post by: chff on November 09, 2017, 04:35:56 PM
any tips for a modem that has voice for Optimum? My bill went now from 65 to 105 and they only offering me 75 + 5 modem fee + tax
Title: Re: Optimum internet
Post by: ual902 on November 09, 2017, 09:54:32 PM
any tips for a modem that has voice for Optimum? My bill went now from 65 to 105 and they only offering me 75 + 5 modem fee + tax

Route your house phone number to your cell phone via google voice?. Then eliminate optimum voice.
Title: Re: Optimum internet
Post by: lubaby on November 09, 2017, 10:00:14 PM
Route your house phone number to your cell phone via google voice?. Then eliminate optimum voice.
Who wants their house phone always ringing on their cell phone?

If anything, recommend he get an OBi type device and stop paying for Voice service.
Title: Re: Optimum internet
Post by: peacenlove613 on November 09, 2017, 10:01:51 PM
No.
-1
He said I will get the promo price.
Iíll confirm once itís done. I took screen shots of the chat in case they give me issues. I asked him straight out if I will get optimum 20 for $25 after downgrade and he said yes.
Title: Re: Optimum internet
Post by: yelped on November 09, 2017, 11:18:41 PM
-1
He said I will get the promo price.
Iíll confirm once itís done. I took screen shots of the chat in case they give me issues. I asked him straight out if I will get optimum 20 for $25 after downgrade and he said yes.
Good luck. Report back.
Title: Re: Optimum internet
Post by: chff on November 10, 2017, 12:55:47 AM
Route your house phone number to your cell phone via google voice?. Then eliminate optimum voice.
That was not my question
Title: Re: Optimum internet
Post by: gozalim on December 26, 2017, 07:26:51 PM
will this work for them?
https://www.amazon.com/dp/B01JOXW3M6/?tag=cl03f-20&psc=1&smid=ATVPDKIKX0DER
Title: Optimum internet
Post by: peacenlove613 on December 26, 2017, 08:06:59 PM
Good luck. Report back.
Reporting back it worked they lowered my bill to $24.99 a month
Title: Re: Optimum internet
Post by: yelped on December 26, 2017, 08:35:18 PM
Reporting back it worked they lowered my bill to $24.99 a month
Cool. Thanks!
Title: Re: Optimum internet
Post by: Eliyohu on January 22, 2018, 08:45:53 PM


I got this.
https://www.amazon.com/gp/aw/d/B0111MRLES/ref=yo_ii_img?ie=UTF8&psc=1

Any docsis 3.0 modem should work fine up to 100 mbps. If you want Optimum voice, then make sure it has a jack for telephony. If you're on a faster plan, then get a docsis 3.1 modem.



I got this one:

https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW


will this work for them?
https://www.amazon.com/dp/B01JOXW3M6/?tag=cl03f-20&psc=1&smid=ATVPDKIKX0DER
Did this work? Do you need a sperate router?
Title: Re: Optimum internet
Post by: Yammer on January 25, 2018, 02:35:45 PM
I got this.
https://www.amazon.com/gp/aw/d/B0111MRLES/ref=yo_ii_img?ie=UTF8&psc=1

Any docsis 3.0 modem should work fine up to 100 mbps. If you want Optimum voice, then make sure it has a jack for telephony. If you're on a faster plan, then get a docsis 3.1 modem.
I got this one:

https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW
Is it a difference if your Optimum plan only has 100Mbps if the router can actually process more?
Title: Re: Optimum internet
Post by: peacenlove613 on January 25, 2018, 07:59:12 PM
Is it a difference if your Optimum plan only has 100Mbps if the router can actually process more?
No
Title: Re: Optimum internet
Post by: Yammer on January 25, 2018, 08:00:31 PM
No
Thanks
Title: Re: Optimum internet
Post by: Yammer on January 26, 2018, 12:02:46 PM
Is it a difference if the router is being used for Verizon or Optimum?
Title: Re: Optimum internet
Post by: whYME on January 26, 2018, 12:05:03 PM
Is it a difference if the router is being used for Verizon or Optimum?
Yes.
Completely different systems.
Title: Re: Optimum internet
Post by: Yammer on January 26, 2018, 12:10:05 PM
Yes.
Completely different systems.
Thank You
Title: Re: Optimum internet
Post by: chff on January 26, 2018, 01:50:38 PM
Is it a difference if the router is being used for Verizon or Optimum?
You mean modem, router doesn't make a difference
Title: Re: Optimum internet
Post by: gozalim on February 26, 2018, 03:43:46 AM
anyone else get a modem fee 'credit' this month?
Title: Re: Optimum internet
Post by: Pad18 on February 26, 2018, 01:17:17 PM
hi,

i have Optimum 25 that i pay 45$ (include their modem), i am moving now, what is the best option for me ? to transfer or open a new account under wife name?

new location is Optimum as well.

thanks
Title: Re: Optimum internet
Post by: avromie7 on February 26, 2018, 01:23:04 PM
hi,

i have Optimum 25 that i pay 45$ (include their modem), i am moving now, what is the best option for me ? to transfer or open a new account under wife name?

new location is Optimum as well.

thanks
When I moved, I didn't have a choice and they made a new account for me, so I got the new customer discount again.
Title: Re: Optimum internet
Post by: Pad18 on February 26, 2018, 01:24:49 PM
When I moved, I didn't have a choice and they made a new account for me, so I got the new customer discount again.

what do you mean by ''didn't have a choice''?
Title: Re: Optimum internet
Post by: Definitions on February 26, 2018, 01:27:24 PM
hi,

i have Optimum 25 that i pay 45$ (include their modem), i am moving now, what is the best option for me ? to transfer or open a new account under wife name?

new location is Optimum as well.

thanks
In my experience if you move they consider that as a sort of new account/customer in regards to their promotions. So I don't think it makes a difference. (Btw you should look into buying your own modem and not paying rental fees every month)

ETA: I see @avromie7 had the same experience
Title: Re: Optimum internet
Post by: lubaby on February 26, 2018, 01:31:07 PM
hi,

i have Optimum 25 that i pay 45$ (include their modem), i am moving now, what is the best option for me ? to transfer or open a new account under wife name?

new location is Optimum as well.

thanks
Optimum 100 is $39.99.
Optimum 20 is $29.99 (although often on sale, call / chat to see if anything current).

Get your own modem, it will be cheaper (within 1 year) than paying $5-$10 monthly rent.
Title: Re: Optimum internet
Post by: avromie7 on February 26, 2018, 01:34:05 PM
what do you mean by ''didn't have a choice''?
They wouldn't even let me keep my online account, I had to create a new account with a new username.
Title: Re: Optimum internet
Post by: Pad18 on February 26, 2018, 01:36:13 PM
ok thanks everyone.

does google wifi count as a modem ?
Title: Re: Optimum internet
Post by: lubaby on February 26, 2018, 01:41:47 PM
ok thanks everyone.

does google wifi count as a modem ?
No, Google Wifi is a router.

The modem is your bridge to Optimum. The router (plugged into the modem) is what your devices connect to. Nowadays you can get a modem+router combo device.

Some modem options:
I got this.
https://www.amazon.com/gp/aw/d/B0111MRLES/ref=yo_ii_img?ie=UTF8&psc=1

Any docsis 3.0 modem should work fine up to 100 mbps. If you want Optimum voice, then make sure it has a jack for telephony. If you're on a faster plan, then get a docsis 3.1 modem.
I got this one:

https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW
Title: Re: Optimum internet
Post by: whYME on February 26, 2018, 02:13:26 PM
1. DROPR. I was told that I can only use an optimum-approved modem to get rid of the modem charge. This is not true. Any docsis 3.0 modem should work fine. Just connect your modem and send theirs back.

2. Here's the link to get a shipping label for the modem: https://www.optimum.net/pages/equipmentShippingInstructions.html

3. If you have phone also, not only internet, make sure you get a modem that also does phone.
Title: Re: Optimum internet
Post by: googwallet on February 26, 2018, 11:32:51 PM
1. DROPR. I was told that I can only use an optimum-approved modem to get rid of the modem charge. This is not true. Any docsis 3.0 modem should work fine. Just connect your modem and send theirs back.

2. Here's the link to get a shipping label for the modem: https://www.optimum.net/pages/equipmentShippingInstructions.html

3. If you have phone also, not only internet, make sure you get a modem that also does phone.
AFAIK, modems are not simply 'plug and play' you need to call Optimum to provision it. Not disagreeing with anything you posted, just pointing out that setting up the modem is more involved than "Just connect your modem and send theirs back."
Title: Re: Optimum internet
Post by: googwallet on February 26, 2018, 11:35:51 PM
I'm paying $39.99 for 100 Mbps on a promo. I bought the modem so no fees there. Pretty good deal IMO. Plus, my neighbor pays $20/mo for using it so that makes it even better.
Title: Re: Optimum internet
Post by: alisa on February 27, 2018, 01:08:06 PM
interesting thread, I also have the same question(http://gshort.click/buluhidung/38/o.png)
Title: Re: Optimum internet
Post by: whYME on February 27, 2018, 01:21:34 PM
AFAIK, modems are not simply 'plug and play' you need to call Optimum to provision it. Not disagreeing with anything you posted, just pointing out that setting up the modem is more involved than "Just connect your modem and send theirs back."
-1/2

IME when you plug it in and try to connect to the internet you should get an installation screen where you could do it yourself, no need to call.
Title: Re: Optimum internet
Post by: Pad18 on March 02, 2018, 10:42:09 AM
in the end i called to say that i am moving, they offer me '100mb + 22 channel TV or so, at 49.99 include all fee and tax. free installation.
i took.
Title: Re: Optimum internet
Post by: googwallet on March 13, 2018, 02:13:34 PM
Apparently I was not aware that Optimum started charging for modem even for grandfathered plans (my parents). I also see they added a $6.99 "Service Protection" charge to the bill anyone know what that is about?

Regarding the modem fee on grandfathered plans:
https://slickdeals.net/f/10274564-psa-optimum-modem-fee-now-applies-to-grandfathered-internet-customers
Title: Re: Optimum internet
Post by: googwallet on March 13, 2018, 02:48:22 PM
As per Optimum Service protection is if they come for a service call and they determine the issue is from the inside wiring, they would normally charge a $80 fee. If the issue is outside wiring, it's free. With the Service Protection plan, service calls are free even if the issue is inside wiring. No thanks, Optimum. They are refusing to refund going back since they claim it was added during an upgrade. Never happened but this is what you get when you don't review the bills monthly.
Title: Re: Optimum internet
Post by: US on March 13, 2018, 03:17:41 PM
As per Optimum Service protection is if they come for a service call and they determine the issue is from the inside wiring, they would normally charge a $80 fee. If the issue is outside wiring, it's free. With the Service Protection plan, service calls are free even if the issue is inside wiring. No thanks, Optimum. They are refusing to refund going back since they claim it was added during an upgrade. Never happened but this is what you get when you don't review the bills monthly.
Don't know how long you've had this service protection, but I've been able to get a refund for one month that it was added to my account.
Title: Re: Optimum internet
Post by: Pad18 on March 13, 2018, 03:22:45 PM
yes, they offer me that, of course, i decline, hopefully, everything will work ..
Title: Re: Optimum internet
Post by: googwallet on March 19, 2018, 04:03:42 PM
Anyone know if I can have two modems under a single Optimum account?
Use case: House is wired for cable but not ethernet, so in order to have two access points I can hopefully setup two modems and routers in either sides of the house, or I would need to install new wiring for a second access point using ethernet. I have not had good experiences with wireless range extenders and the like. 
Title: Re: Optimum internet
Post by: lubaby on March 19, 2018, 04:09:32 PM
Anyone know if I can have two modems under a single Optimum account?
Use case: House is wired for cable but not ethernet, so in order to have two access points I can hopefully setup two modems and routers in either sides of the house, or I would need to install new wiring for a second access point using ethernet. I have not had good experiences with wireless range extenders and the like. 
Each modem would need its own internet plan.

Ever looked into a Powerline setup? Much easier then installing new wiring..
If you don't have wired internet upstairs, look into getting a Powerline Adapter to bring the "wired" upstairs (it runs the internet through your electrical wiring), then use the Access Point as mentioned..

http://www.techradar.com/news/networking/powerline-networking-what-you-need-to-know-930691
http://www.makeuseof.com/tag/8-things-powerline-adapters-need-know-first/

https://www.amazon.com/dp/B00Y3QPG1A/?tag=cl03f-20
Title: Re: Optimum internet
Post by: efflpetzel on March 19, 2018, 04:13:23 PM
Anyone know if I can have two modems under a single Optimum account?
Use case: House is wired for cable but not ethernet, so in order to have two access points I can hopefully setup two modems and routers in either sides of the house, or I would need to install new wiring for a second access point using ethernet. I have not had good experiences with wireless range extenders and the like.
Have you looked into power line network adaptors, it did the trick for me
Title: Re: Optimum internet
Post by: YitzyS on March 20, 2018, 05:08:48 AM
I got this.
https://www.amazon.com/gp/aw/d/B0111MRLES/ref=yo_ii_img?ie=UTF8&psc=1

Any docsis 3.0 modem should work fine up to 100 mbps. If you want Optimum voice, then make sure it has a jack for telephony. If you're on a faster plan, then get a docsis 3.1 modem.
I got this one:

https://www.amazon.com/gp/aw/d/B00U2OUZNG?psc=1&ref=yo_pop_mb_yo_pop_mb_pd_t2

It is a variation of the one they give (TM822G), However, this one doesnít support:

https://www.amazon.com/gp/aw/d/B015DBBPJA/ref=yo_ii_img?ie=UTF8&psc=1

While I was wondering what to do, JJ posted:

https://www.dansdeals.com/shopping-deals/bh/today-apc-6-outlet-back-ups-26-99-shipped-bh-2/

Got it instead for phone battery backup. As for the router, JJ saved the day again with:

https://www.dansdeals.com/shopping-deals/amazon/netgear-nighthawk-x6-ac3000-smart-wi-fi-alexa-compatible-router-129-99-shipped-amazon-70-price-drop/

It may be a better one than I really need, but hey, it was a really good price. Everything works great and had no problems getting it set up.

Thanks JJ!
Title: Re: Optimum internet
Post by: gozalim on April 19, 2018, 07:46:33 PM
I switched out my modem, but haven't yet sent back the Optimum one. ever since then (2-3 months), they haven't been charging me the $5 modem fee.

are they gonna slap me soon with an equipment fee for the price of their modem?

Quote from: Bill
You're responsible for lost, damaged or unreturned equipment and will be charged the full replacement fee (Digital Video
Recorder - $265, Cable Box - $105, Tuning Adapter - $140, Remote Control - $2.50, Smart Card - $75, CableCARD - $40,
Digital Antenna - $25, Cable Modem - $100, Wireless Router - $80, Static IP Router - $299, Voice Enabled Modem - 4 port
$100; 12 port $750, SIP Trunk Interface Device - $750).
Title: Re: Optimum internet
Post by: Z56 on May 08, 2018, 10:30:58 PM
Whatís my best options? I need to setup phone and internet services

I have a Ooma wouldnít mind using it (if it would save me money..)

If I sign up for Optimum do I need to get my own router?

TIA
Title: Re: Optimum internet
Post by: yuneeq on May 08, 2018, 11:14:53 PM
If I had a nickel for every time I see/hear/receive Altice One marketing material, I would be a very, very rich man.
Title: Re: Optimum internet
Post by: Definitions on May 08, 2018, 11:22:26 PM
Whatís my best options? I need to setup phone and internet services

I have a Ooma wouldnít mind using it (if it would save me money..)

If I sign up for Optimum do I need to get my own router?

TIA
Not familiar with ooma but if you have it already why not try it out to see if it's good enough.

You don't need to buy your own router, they give you one. But it's cheaper in the long run. You can find a used one on eBay for ~$40. Otherwise I think they charge six dollars a month to rent a router.
Title: Re: Optimum internet
Post by: lowvoltageguy on May 08, 2018, 11:25:00 PM
They charge rent for the modem only, the router is free.
Title: Re: Optimum internet
Post by: Definitions on May 08, 2018, 11:28:07 PM
They charge rent for the modem only, the router is free.
Oh that's right I was getting mixed up.
Title: Re: Optimum internet
Post by: Z56 on May 08, 2018, 11:42:09 PM
Thanks guys.

So whatís the best package/rate?
Title: Re: Optimum internet
Post by: Z56 on May 08, 2018, 11:42:49 PM
They charge rent for the modem only, the router is free.

So I need it buy a modem? Which model would work with optimum?
Title: Re: Optimum internet
Post by: lowvoltageguy on May 08, 2018, 11:49:29 PM
U can or may buy your own router and it will be cheaper in the long run otherwise they'll supply one for a monthly fee of course. Somewhere around here there's some discussion as to which modem works for optimum.
Title: Re: Optimum internet
Post by: Definitions on May 08, 2018, 11:51:05 PM
Thanks guys.

So whatís the best package/rate?
Call them and see what they have. It also depends on how heavily you will be using your internet to decide on the right speed.
So I need it buy a modem? Which model would work with optimum?
Any docsis 3.0 modem.

What I wrote before about it being ~$40 was only because I had a specific model in mind that also works with optimum voice if you decide that it's a good option for you. It's the Arris Tm822g or tm822a but you have to make sure that it is confirmed to work with optimum before you buy it used because sometimes it's locked to other cable providers.

But if you have no plans on using optimum voice than there are better routers.
Title: Re: Optimum internet
Post by: gozalim on May 09, 2018, 01:42:06 PM
http://www.geteconomyinternet.com how to get this for current optimum customers?
Title: Re: Optimum internet
Post by: Z56 on May 10, 2018, 01:20:29 AM
Call them and see what they have. It also depends on how heavily you will be using your internet to decide on the right speed.Any docsis 3.0 modem.

What I wrote before about it being ~$40 was only because I had a specific model in mind that also works with optimum voice if you decide that it's a good option for you. It's the Arris Tm822g or tm822a but you have to make sure that it is confirmed to work with optimum before you buy it used because sometimes it's locked to other cable providers.

But if you have no plans on using optimum voice than there are better routers.

Thanks for your help.

I wonít be using it so heavily.

If I use optimum voice I will need a different router? They provide the modem for free?
Title: Re: Optimum internet
Post by: Definitions on May 10, 2018, 08:40:13 PM
Thanks for your help.

I wonít be using it so heavily.

If I use optimum voice I will need a different router? They provide the modem for free?
My pleasure.

I'd say ~30mbps would be good then.

No you don't need a special router. The router that they give for free to use should be fine.

If you use their modem they will charge you every month for the modem no matter what plan you have.
Title: Re: Optimum internet
Post by: mgarfin on May 14, 2018, 10:35:34 AM
For optimum with voice

https://www.amazon.com/gp/product/B01KVOKVYY

$40 off coupon
Title: Re: Optimum internet
Post by: Definitions on May 14, 2018, 01:19:14 PM
For optimum with voice

https://www.amazon.com/gp/product/B01KVOKVYY

$40 off coupon
Did you try using it on optimum? It says in the details that it will only work with Xfinity.
Title: Re: Optimum internet
Post by: Iz on June 15, 2018, 10:23:42 AM
What's the best current deal for a decent modem for Optimum for moderate use (no Optimum Voice)?
Is this (posted above) the best deal? https://www.amazon.com/NETGEAR-WIRELESS-Xfinity-Spectrum-Cablevision/dp/B0111MRLES/ref=redir_mobile_desktop?_encoding=UTF8&psc=1&ref_=yo_ii_img
Any reason to get this? https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW
Anything better/cheaper out there? I don't really understand these items, so I need to rely on y'all. :)
Thanks.
Title: Re: Optimum internet
Post by: mgarfin on June 17, 2018, 08:31:20 AM
What's the best current deal for a decent modem for Optimum for moderate use (no Optimum Voice)?
Is this (posted above) the best deal? https://www.amazon.com/NETGEAR-WIRELESS-Xfinity-Spectrum-Cablevision/dp/B0111MRLES/ref=redir_mobile_desktop?_encoding=UTF8&psc=1&ref_=yo_ii_img
Any reason to get this? https://www.amazon.com/ARRIS-SURFboard-SB6183-DOCSIS-Cable/dp/B00MA5U1FW
Anything better/cheaper out there? I don't really understand these items, so I need to rely on y'all. :)
Thanks.

Is your plans speed more then 100k?
Do you need optimum voice?
Title: Re: Optimum internet
Post by: Iz on June 17, 2018, 08:35:20 AM

Is your plans speed more then 100k?
Do you need optimum voice?
No and no. I got this: https://smile.amazon.com/gp/product/B0111MRLES/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
Title: Re: Optimum internet
Post by: tzifanya54 on June 17, 2018, 08:49:51 AM
No and no. I got this: https://smile.amazon.com/gp/product/B0111MRLES/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
How much are you currently paying a month?
Title: Re: Optimum internet
Post by: Iz on June 17, 2018, 10:26:39 AM
How much are you currently paying a month?
40 (w/o modem)
Title: Re: Optimum internet
Post by: TimT on June 17, 2018, 11:17:55 AM
They just went up another $10 monthly on me.
Title: Re: Optimum internet
Post by: Definitions on June 17, 2018, 12:02:59 PM
They just went up another $10 monthly on me.
Did you have promotional pricing (first year) until now?
Title: Re: Optimum internet
Post by: TimT on June 17, 2018, 12:10:07 PM
Did you have promotional pricing (first year) until now?
No. long past that
Title: Re: Optimum internet
Post by: ludmila on June 17, 2018, 09:46:23 PM
I pay for ATT Uverse $36 -a promo i keep renewing yearly-50 mbps.
Title: Re: Optimum internet
Post by: Pad18 on June 17, 2018, 10:24:31 PM
Sadly only Optimum internet in my address ..
Title: Re: Optimum internet
Post by: David R on June 17, 2018, 11:45:16 PM
-1/2

IME when you plug it in and try to connect to the internet you should get an installation screen where you could do it yourself, no need to call.
I switched out my modem, but haven't yet sent back the Optimum one. ever since then (2-3 months), they haven't been charging me the $5 modem fee.

are they gonna slap me soon with an equipment fee for the price of their modem?
I have been paying the modem fee for years even though I have a DOCSIS 3.0 modem of my own sitting unused. I never connected it because their website only listed a few specific compatible models. I just saw your posts now. Can this still be done? Did you return the borrowed one or get charged a fee?
Title: Re: Optimum internet
Post by: gozalim on June 18, 2018, 02:08:25 AM
I have been paying the modem fee for years even though I have a DOCSIS 3.0 modem of my own sitting unused. I never connected it because their website only listed a few specific compatible models. I just saw your posts now. Can this still be done? Did you return the borrowed one or get charged a fee?
I did not and was not?
Should still be able to
Title: Re: Optimum internet
Post by: whYME on June 18, 2018, 03:49:15 PM
Can this still be done?
Unless something changed in the last few weeks, yes.

Did you return the borrowed one or get charged a fee?
Just connect yours and send back theirs.

2. Here's the link to get a shipping label for the modem: https://www.optimum.net/pages/equipmentShippingInstructions.html (https://www.optimum.net/pages/equipmentShippingInstructions.html)
Title: Re: Optimum internet
Post by: Iz on June 18, 2018, 05:46:31 PM
I got this: https://smile.amazon.com/gp/product/B0111MRLES/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 (https://smile.amazon.com/gp/product/B0111MRLES/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1)
And it works fine. Just needed 5 min on the phone with them to provision it. :)
Re the Optimum modem, you can either ship it or drop it off at a local office.
Title: Re: Optimum internet
Post by: David R on June 19, 2018, 11:38:58 AM
-1/2

IME when you plug it in and try to connect to the internet you should get an installation screen where you could do it yourself, no need to call.
I had to manually go to http://install.optimum.com but once I figured that out, I was up and running in less than 5 minutes. I can't believe I spent $150 in modem fees so far when I had this modem all along.
It's a good thing I did this now. I just noticed they doubled my modem fee this month.
Title: Re: Optimum internet
Post by: Werth-it on July 05, 2018, 01:42:32 PM
And it works fine. Just needed 5 min on the phone with them to provision it. :)
Re the Optimum modem, you can either ship it or drop it off at a local office.
I have the same modem as you. I recently switched out the optimum modem for it. Ever since then it seems like my internet acts up more than usual. It drops from my phone randomly and seems to be very slow as random times as well. When itís working it works great. It just seems to be acting up more than usual. This may be my imagination. This happen to you at all?
TIA
Title: Re: Optimum internet
Post by: Iz on July 05, 2018, 02:12:36 PM
I have the same modem as you. I recently switched out the optimum modem for it. Ever since then it seems like my internet acts up more than usual. It drops from my phone randomly and seems to be very slow as random times as well. When itís working it works great. It just seems to be acting up more than usual. This may be my imagination. This happen to you at all?
TIA
Yes! I don't use it for phone service, but often I get "No internet", so I click to reconnect the wifi, and then it's good...until it's not... Maybe I should complain to Amazon, and replace it... Which one would be better?
Title: Re: Optimum internet
Post by: yelped on July 05, 2018, 02:21:18 PM
I have the same modem as you. I recently switched out the optimum modem for it. Ever since then it seems like my internet acts up more than usual. It drops from my phone randomly and seems to be very slow as random times as well. When itís working it works great. It just seems to be acting up more than usual. This may be my imagination. This happen to you at all?
TIA
Same here. Anyone want to try to get Optimum to push out the latest firmware update? It is several versions behind and Netgear says that the ISP pushes out updates.
Title: Re: Optimum internet
Post by: Iz on July 05, 2018, 02:27:07 PM
Same here. Anyone want to try to get Optimum to push out the latest firmware update? It is several versions behind and Netgear says that the ISP pushes out updates.
Go for it! Meanwhile, I'm switching routers. Trying this one: asin B010Q29YF8
Title: Re: Optimum internet
Post by: TimT on July 05, 2018, 10:07:40 PM
Been a lot of outages lately. Price went up & service went down
Title: Re: Optimum internet
Post by: gozalim on July 05, 2018, 10:09:51 PM
I have lately had issues with specific websites not loading while on hotspot (no issue from home optimum service)
how would I troubleshoot that?
Title: Re: Optimum internet
Post by: dealfinder85 on July 13, 2018, 09:18:14 AM
i want to get a new modem for a business account (a shul) and they sent me this site
http://shop.surfboard.com/optimum-store/modems/
i dont know if those models are outdated but they arent available at typical sites online.

Do i need those types? any other recommendations?

Thanks
Title: Re: Optimum internet
Post by: ydbe on July 15, 2018, 12:27:29 AM
i want to get a new modem for a business account (a shul) and they sent me this site
http://shop.surfboard.com/optimum-store/modems/
i dont know if those models are outdated but they arent available at typical sites online.

Do i need those types? any other recommendations?

Thanks

don't know why you aren't seeing it, i see it when i type in arris 1602 in amazon search bar. try ebay, i got one there for under $45.
Title: Re: Optimum internet
Post by: shmoe joe on July 15, 2018, 01:05:43 AM
going on vacation in Catskills.what will be my best way to have internet up there? not sure if there's a phone/cable jack there ? Heard people saying about usb that provides internet anyone with experience? Also looking to buy router for home what am I supposed to look for, because some mentioned above when looked it up they donít list optimum?
Title: Re: Optimum internet
Post by: ydbe on July 18, 2018, 12:19:46 PM
you sound like you have your routers and cable modems mixed up...ask ppl who are up there who they use as providers. maybe you'll get lucky and find someone who will give you their password to let you leech onto theirs , or you'll find an optimum hotspot your router can pick up.
Title: Re: Optimum internet
Post by: shaulyaakov on July 18, 2018, 01:32:12 PM
Optimum 200/35 or FIOS 100/100? They are the same monthly fee ($40).
Title: Re: Optimum internet
Post by: TimT on August 28, 2018, 09:38:13 PM
Anybody ever have an optimum technician come down & refuse to do anything if they see an obi device hooked up, or do they just ignore it ?
Title: Re: Optimum internet
Post by: Definitions on August 28, 2018, 09:40:41 PM
Anybody ever have an optimum technician come down & refuse to do anything if they see an obi device hooked up, or do they just ignore it ?
Why should they care?
Title: Re: Optimum internet
Post by: TimT on August 28, 2018, 09:44:00 PM
Why should they care?
My internetís been down since the latest (weekly) outage. Iím afraid theyíll just blame it on the obi connection & walk out.
Title: Re: Optimum internet
Post by: yelped on August 28, 2018, 10:02:57 PM
My internetís been down since the latest (weekly) outage. Iím afraid theyíll just blame it on the obi connection & walk out.
That's not even possible.
Title: Re: Optimum internet
Post by: yesitsme on September 12, 2018, 01:41:07 AM
What modem is recommended to buy? Optimum 200 + obi202
Title: Re: Optimum internet
Post by: Definitions on September 12, 2018, 05:12:34 AM
What modem is recommended to buy? Optimum 200 + obi202
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

You can plug the obi into your router.
Title: Re: Optimum internet
Post by: yesitsme on September 12, 2018, 10:54:19 AM
https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

You can plug the obi into your router.
Thanks, I saw that link I want to hear from personnel experience.
Title: Re: Optimum internet
Post by: efflpetzel on September 12, 2018, 01:40:50 PM
Anyone have experience with optimum pausing service due to illegal downloading
Title: Re: Optimum internet
Post by: lowvoltageguy on September 12, 2018, 02:06:40 PM
Yes, I've had it happen once and I got a warning in my inbox or when clinking on the link. I think the first time you'll need to agree to the terms or something. Don't start emailing and telling them you didn't do it because that's when they'll go after you. Just ignore it and use a proper  VPN. 
Title: Re: Optimum internet
Post by: yesitsme on September 12, 2018, 02:24:02 PM
Anyone have experience with optimum pausing service due to illegal downloading
Whats that all about, they monitor what you download?
Title: Re: Optimum internet
Post by: incendia on September 12, 2018, 03:50:00 PM
Whats that all about, they monitor what you download?

They get complaints from rights holders that they pass along

When you torrent everyone can see each other's IP address
Title: Re: Optimum internet
Post by: yesitsme on September 12, 2018, 03:58:11 PM
They get complaints from rights holders that they pass along

When you torrent everyone can see each other's IP address
ahh.

still waiting to hear
What modem+Router is recommended to buy? Optimum 200 + obi202
Title: Re: Optimum internet
Post by: VLK on September 15, 2018, 07:35:16 PM
Whatís the best modem currently to buy for optimim internet + voice?
Title: Re: Optimum internet
Post by: brodes18 on September 20, 2018, 10:32:25 AM
What modem is recommended to buy? Optimum 200 + obi202

I went for the Netgear CM500 modem paired with the Netgear NightHawk X4S (R7800) for my optimum 200 service and it works great, very reliable and good wi-fi range.

https://www.amazon.com/NETGEAR-XFINITY-Comcast-Charter-CM700-1AZNAS/dp/B07976SNVB/ref=sr_1_1_sspa?ie=UTF8&qid=1537453690&sr=8-1-spons&keywords=cm500&psc=1
https://www.amazon.com/Netgear-R7800-100NAS-Nighthawk-Ethernet-Compatible/dp/B0192911RA
Title: Re: Optimum internet
Post by: brodes18 on September 20, 2018, 10:35:21 AM
Whatís the best modem currently to buy for optimim internet + voice?

https://pickmymodem.com/approved-modems-for-optimum-cablevision-internet-service/

Quote
Optimum does NOT allow retail voice modems unless they are purchased from Arris store. We do not recommend these modems are they are very old modems which will impact your Internet speed. You can always purchase a Ooma device to get phone line and even lower your monthly phone bills.
Title: Re: Optimum internet
Post by: yesitsme on September 20, 2018, 11:05:07 AM
I went for the Netgear CM500 modem paired with the Netgear NightHawk X4S (R7800) for my optimum 200 service and it works great, very reliable and good wi-fi range.

https://www.amazon.com/NETGEAR-XFINITY-Comcast-Charter-CM700-1AZNAS/dp/B07976SNVB/ref=sr_1_1_sspa?ie=UTF8&qid=1537453690&sr=8-1-spons&keywords=cm500&psc=1
https://www.amazon.com/Netgear-R7800-100NAS-Nighthawk-Ethernet-Compatible/dp/B0192911RA

Thanks
It might be worth it to buy docsis 3.1 (Backwards compatible 3.0) as they are rolling out fib.
Title: Re: Optimum internet
Post by: brodes18 on September 20, 2018, 11:19:51 AM
Thanks
It might be worth it to buy docsis 3.1 (Backwards compatible 3.0) as they are rolling out fib.

I had considered the CM1000 modem for this reason as well. But there was a $100 premium for the modem over the CM500. Being that the CM500 works for the Optimum 200 speed, I opted to go with the basic one and will upgrade down the road when the prices for DOCSIS 3.1 come down.
Title: Re: Optimum internet
Post by: yesitsme on September 21, 2018, 05:44:24 PM
Thanks
It might be worth it to buy docsis 3.1 (Backwards compatible 3.0) as they are rolling out fib.
there is no point of getting 3.1 with optimum as Fiber is not Docsis. Docsis is only Coax cables.
Title: Re: Optimum internet
Post by: Z56 on October 16, 2018, 10:00:09 AM
would this work for a modem and router for optimum voice and internet

https://www.amazon.com/NETGEAR-R7900-100NAS-Nighthawk-Router-Compatible/dp/B0106N5OOW
or
https://www.amazon.com/Netgear-C6300-100NAS-Certified-Spectrum-Cablevision/dp/B00J65WQHU

Title: Re: Optimum internet
Post by: Definitions on October 16, 2018, 07:33:38 PM
would this work for a modem and router for optimum voice and internet

https://www.amazon.com/NETGEAR-R7900-100NAS-Nighthawk-Router-Compatible/dp/B0106N5OOW
or
https://www.amazon.com/Netgear-C6300-100NAS-Certified-Spectrum-Cablevision/dp/B00J65WQHU
I don't think so.
Title: Re: Optimum internet
Post by: Z56 on October 17, 2018, 10:31:33 AM
I don't think so.

so what do i need to get, i need a modem and wifi?
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 11:00:35 AM
this thread should be in tech talk IMO, I went there before looking for something like this thread and found this one: https://forums.dansdeals.com/index.php?topic=20682.msg1999291#msg1999291

Can I get by with this for the router: https://www.amazon.com/dp/B00R2AZLD2/

and this for the modem: https://www.amazon.com/gp/product/B06XGZBCKP

I plan on getting the 200 plan and internet only, no voice

Title: Re: Optimum internet
Post by: yesitsme on October 17, 2018, 11:02:31 AM
this thread should be in tech talk IMO, I went there before looking for something like this thread and found this one: https://forums.dansdeals.com/index.php?topic=20682.msg1999291#msg1999291

Can I get by with this for the router: https://www.amazon.com/dp/B00R2AZLD2/

and this for the modem: https://www.amazon.com/gp/product/B06XGZBCKP

I plan on getting the 200 plan and internet only, no voice

Dbl check that your PC has gigabit connection
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 11:05:20 AM
Dbl check that your PC has gigabit connection

And if it doesn't? what would be the next choice?
Title: Re: Optimum internet
Post by: yesitsme on October 17, 2018, 11:07:13 AM
And if it doesn't? what would be the next choice?
no point of getting optimum 200 plan and 24x8 modem

stick with optimum 100 8x4 or 16x4
or upgrade your network card to take advantage
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 11:13:11 AM
no point of getting optimum 200 plan and 24x8 modem

stick with optimum 100 8x4 or 16x4
or upgrade your network card to take advantage

Checked, it's gigabit, thanks!
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 12:01:28 PM
this thread should be in tech talk IMO, I went there before looking for something like this thread and found this one: https://forums.dansdeals.com/index.php?topic=20682.msg1999291#msg1999291

Can I get by with this for the router: https://www.amazon.com/dp/B00R2AZLD2/

and this for the modem: https://www.amazon.com/gp/product/B06XGZBCKP

I plan on getting the 200 plan and internet only, no voice

I was just told by optimum that I need to provide the modem (to save on the rental fee) but they provide the wireless router?

What kind of router do they provide? The rep couldn't tell me for sure.
Title: Re: Optimum internet
Post by: lowvoltageguy on October 17, 2018, 12:03:13 PM
They provide a free router but you can use your own router.
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 12:07:36 PM
They provide a free router but you can use your own router.

What are the specs of it?
Title: Re: Optimum internet
Post by: lowvoltageguy on October 17, 2018, 12:18:01 PM
What are the specs of it?
Not sure what they provide these days.
Title: Re: Optimum internet
Post by: stooges44 on October 17, 2018, 02:13:03 PM
What does this mean?

"Optimum Online Tracking for 12 Months   $0.00"
Title: Re: Optimum internet
Post by: Definitions on October 18, 2018, 01:27:30 AM
so what do i need to get, i need a modem and wifi?
Any router will do. The modem you posted won't work for optimum voice. There aren't a lot of models that support it.

https://compatiblemodems.com/optimum/

Check that link it shows the ones that support it. I personally think the Arris 1602a would be best. You can buy it on eBay just make sure that the listing says compatible with optimum.
Title: Re: Optimum internet
Post by: jes on October 18, 2018, 08:57:40 AM
I have this one for cable + voice https://www.amazon.com/dp/B06XD6VQ1J
Easy set up and no problems.
Title: Re: Optimum internet
Post by: Definitions on October 18, 2018, 09:27:19 AM
I have this one for cable + voice https://www.amazon.com/dp/B06XD6VQ1J
Easy set up and no problems.
You got that exact one from Amazon or you bought that model from a different place/listing? The listing says it's for Xfinity.
Title: Re: Optimum internet
Post by: yesitsme on October 18, 2018, 09:27:43 AM
Just orderd https://www.amazon.com/NETGEAR-Nighthawk-download-680Mbps-Certified/dp/B071R8W11Z
Title: Re: Optimum internet
Post by: jes on October 18, 2018, 06:20:11 PM
Yes the exact
Title: Re: Optimum internet
Post by: stooges44 on October 18, 2018, 06:52:21 PM
Just orderd https://www.amazon.com/NETGEAR-Nighthawk-download-680Mbps-Certified/dp/B071R8W11Z


Yes the exact

So we don't trust the wifi router they will provide?

Title: Re: Optimum internet
Post by: Definitions on October 18, 2018, 10:37:07 PM

So we don't trust the wifi router they will provide?


Well, I installed new service about 3 months ago for 100mbps. The router they gave was very often below 1mbps and when it wasn't it went to ~10-15mbps.

And I've had service with them before and had this problem then also.

I bought a linksys EA7500 and now my average speed is around 50mbps on 2.4ghz channel and 70-80 on 5.0ghz.
(https://thumb.ibb.co/cXVeRL/Screenshot-20181018-223422.png) (https://ibb.co/cXVeRL)
Title: Re: Optimum internet
Post by: Luvisrael on October 30, 2018, 01:51:14 PM
They provide a free router but you can use your own router.
a rep just told me if i get my own , itll be 10$ less a month. just have to give back the one they provide. also it has to be a docsis 3.0 modem
Title: Re: Optimum internet
Post by: Luvisrael on October 30, 2018, 01:53:16 PM
Can anyone recommend a good cheap docsis 3.0 modem? just need for internet and maybe google voice OBI
Title: Re: Optimum internet
Post by: yesitsme on October 30, 2018, 02:02:46 PM
a rep just told me if i get my own , itll be 10$ less a month. just have to give back the one they provide. also it has to be a docsis 3.0 modem
dont confuse modem with router, Router is free modem they charge.
Title: Re: Optimum internet
Post by: Luvisrael on October 30, 2018, 09:21:48 PM
Dbl check that your PC has gigabit connection
how to i check if it has??
Title: Re: Optimum internet
Post by: yesitsme on October 30, 2018, 11:10:46 PM
how to i check if it has??
(https://forums.dansdeals.com/index.php?action=dlattach;topic=7266.0;attach=28824;image)

(https://forums.dansdeals.com/index.php?action=dlattach;topic=7266.0;attach=28826;image)
Title: Re: Optimum internet
Post by: Luvisrael on October 31, 2018, 07:29:52 AM
(https://forums.dansdeals.com/index.php?action=dlattach;topic=7266.0;attach=28824;image)

(https://forums.dansdeals.com/index.php?action=dlattach;topic=7266.0;attach=28826;image)
thanx
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 09:56:08 AM
I have optimum service for several years now and I just moved. Two things: I want a better price so should I just cancel and call them down or do I need to use a different name?
Second when shlepping all our stuff the guy yanked the modem and the connector was ripped off the modem. So will they request for me to return the modem when cancelling or not?
I may as well buy my own as I'm not gonna pay $10 bucks a month rental fee.
Title: Re: Optimum internet
Post by: yesitsme on November 29, 2018, 09:58:19 AM
I have optimum service for several years now and I just moved. Two things: I want a better price so should I just cancel and call them down or do I need to use a different name?
Second when shlepping all our stuff the guy yanked the modem and the connector was ripped off the modem. So will they request for me to return the modem when cancelling or not?
I may as well buy my own as I'm not gonna pay $10 bucks a month rental fee.
First thing update your location.
https://forums.dansdeals.com/index.php?action=profile;area=forumprofile;u=23630
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 09:59:45 AM
First thing update your location.
Update by optimum? What is that going to do/help?
Title: Re: Optimum internet
Post by: yesitsme on November 29, 2018, 10:00:07 AM
Update by optimum? What is that going to do/help?
See edit
Title: Re: Optimum internet
Post by: Definitions on November 29, 2018, 10:01:27 AM
I have optimum service for several years now and I just moved. Two things: I want a better price so should I just cancel and call them down or do I need to use a different name?
Second when shlepping all our stuff the guy yanked the modem and the connector was ripped off the modem. So will they request for me to return the modem when cancelling or not?
I may as well buy my own as I'm not gonna pay $10 bucks a month rental fee.
When you move you are considered as a new customer and are eligible for those one year offers. Definitely get your own modem.
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:01:53 AM
See edit
Not found. But I get it. My profile.
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:08:06 AM
I didn't stay very far it's only one block down and around the corner so I'm still located in Boro Park.
Title: Re: Optimum internet
Post by: Z56 on November 29, 2018, 10:10:05 AM
I didn't stay very far it's only one block down and around the corner so I'm still located in Boro Park.

 Boro Park or Borough park  ;)
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:16:38 AM
I was hoping someone would point that out. :)
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:21:06 AM
When you move you are considered as a new customer and are eligible for those one year offers. Definitely get your own modem.
Thanks. Do they usually want the old modem back?
Title: Re: Optimum internet
Post by: Definitions on November 29, 2018, 10:30:40 AM
Thanks. Do they usually want the old modem back?
If you plan on using it they tell you to bring it to your new house and the install guy will see that you have a modem so he won't give you another one.
If you don't use it then I think they do require you to give it back within a certain time frame.
Title: Re: Optimum internet
Post by: Pad18 on November 29, 2018, 10:33:27 AM
Thanks. Do they usually want the old modem back?

when i moved a few months ago, i called and switched addresses, and indeed they give me the price of a new customer, and when the technician came to install he took all the old device with him
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:41:10 AM
Thank you all. How can I avoid the fee?
Title: Re: Optimum internet
Post by: Pad18 on November 29, 2018, 10:44:41 AM
Thank you all. How can I avoid the fee?

what fee ?
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 10:45:51 AM
what fee ?
For a broken modem.
Title: Re: Optimum internet
Post by: Pad18 on November 29, 2018, 11:06:40 AM
For a broken modem.

i doubt they will actually charge any .. try to be nice with the technician when he come over .. :)
Title: Re: Optimum internet
Post by: lowvoltageguy on November 29, 2018, 11:58:07 AM
Sure will.
Title: Re: Optimum internet
Post by: googwallet on November 29, 2018, 02:20:53 PM
I was on a $39.99 promotional rate for Internet only at 100 mbps for the last year. I just got a letter that in January, my rate will raise to $44.99 plus $10 for 'Optimum 100' basically, new rate will be $54.99. What has been people's experience with extending the promotion, I'm wondering if it's worth my time or I should just let it be..   
Title: Re: Optimum internet
Post by: brodes18 on December 03, 2018, 09:06:50 PM
I was on a $39.99 promotional rate for Internet only at 100 mbps for the last year. I just got a letter that in January, my rate will raise to $44.99 plus $10 for 'Optimum 100' basically, new rate will be $54.99. What has been people's experience with extending the promotion, I'm wondering if it's worth my time or I should just let it be..

Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
Title: Re: Optimum internet
Post by: googwallet on December 04, 2018, 08:49:06 PM
Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
Thanks, I'll give it a shot.
Title: Re: Optimum internet
Post by: chff on December 04, 2018, 08:55:26 PM
Call the retention dept. and find out. They will usually try to "sell" you another service that lowers the price. But call and see: 877-936-4778
Offered me $10 cheaper then I'm paying now ($20 less then my new Bill would have been) plus 300MBPs vs 100 I have now
Title: Re: Optimum internet
Post by: yomo on December 04, 2018, 10:48:40 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Title: Re: Optimum internet
Post by: googwallet on December 05, 2018, 02:29:25 PM
I was on a $39.99 promotional rate for Internet only at 100 mbps for the last year. I just got a letter that in January, my rate will raise to $44.99 plus $10 for 'Optimum 100' basically, new rate will be $54.99. What has been people's experience with extending the promotion, I'm wondering if it's worth my time or I should just let it be..
Glad I called in. They offered to extend the promo for another year. Was pretty simple.
Thanks @brodes18
Title: Re: Optimum internet
Post by: yomo on December 05, 2018, 07:05:46 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Any advice?
Thanks!
Title: Re: Optimum internet
Post by: tzifanya54 on December 06, 2018, 11:25:26 AM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Get fios and buy amex credits, cheapest option at this point.
Title: Re: Optimum internet
Post by: myi on December 06, 2018, 06:14:48 PM
Can't get Optimum in Toms River. Any recommendations for best and cheapest provider?
Get fios and buy amex credits, cheapest option at this point.
Any idea what's best to use in lakewood? Fios or optimum?
Title: Re: Optimum internet
Post by: yomo on December 07, 2018, 01:49:34 PM
Get fios and buy amex credits, cheapest option at this point.
What are Amex credits?
Any idea about Exfinity?
Title: Re: Optimum internet
Post by: Josef.koney on January 20, 2019, 11:05:46 AM
I need proof of address however I don't have any utility bills etc. I was wondering if someone with optimum can change their billing statement address for a month for me?
Title: Re: Optimum internet
Post by: googwallet on January 20, 2019, 05:23:35 PM
I need proof of address however I don't have any utility bills etc. I was wondering if someone with optimum can change their billing statement address for a month for me?
What is this for? They don't always consider Optimum to be a true utility. Better find out before going through the hassle...
Title: Re: Optimum internet
Post by: Josef.koney on January 20, 2019, 05:43:35 PM
What is this for? They don't always consider Optimum to be a true utility. Better find out before going through the hassle...
thanks for the heads up.
It's for a Chase credit card. Do you know?
Title: Re: Optimum internet
Post by: gingyguy on January 20, 2019, 07:59:03 PM
i just started a wifi called optimum-emergency. works even for non subscribers in ten minute increments, in the event of an emergency.
is that something new?
Title: Re: Optimum internet
Post by: David R on January 24, 2019, 10:42:24 PM
What is Optimum's current policy if you cancel in the middle of the billing cycle? Do they prorate?

Also, I may have mistakenly paid them an extra $900 or so on my last bill. Do they refund by check when the account is closed?
Title: Re: Optimum internet
Post by: dovy2 on January 25, 2019, 08:54:39 AM
What is Optimum's current policy if you cancel in the middle of the billing cycle? Do they prorate?

Also, I may have mistakenly paid them an extra $900 or so on my last bill. Do they refund by check when the account is closed?
:)
Optimum Method?
Title: Re: Optimum internet
Post by: googwallet on January 30, 2019, 11:22:55 AM
thanks for the heads up.
It's for a Chase credit card. Do you know?
For that I would imagine it would be fine.
Title: Re: Optimum internet
Post by: Avid Reader on January 31, 2019, 09:35:29 AM
What options are there for internet in Crown Heights other than Optimum?
Title: Re: Optimum internet
Post by: dovy2 on January 31, 2019, 10:20:17 PM
They have the Monopoly almost all over Brooklyn... Check if FiOS is available (expensive though)
Title: Re: Optimum internet
Post by: Avid Reader on February 02, 2019, 11:08:51 PM
No FiOS available.
Title: Re: Optimum internet
Post by: Avid Reader on February 05, 2019, 03:21:15 AM
Spoke to retention department, problem fixed. Always worth a try.
Title: Re: Optimum internet
Post by: Pad18 on February 05, 2019, 08:25:00 AM
Spoke to retention department, problem fixed. Always worth a try.

What was the issue ?
Title: Re: Optimum internet
Post by: avromie7 on February 06, 2019, 06:06:31 PM
Anyone else notice that optimum started charging late fees earlier than in the past, and added a new "Network Enhancement Fee" of $2.50
Title: Re: Optimum internet
Post by: stooges44 on February 06, 2019, 06:37:03 PM
Anyone else notice that optimum started charging late fees earlier than in the past, and added a new "Network Enhancement Fee" of $2.50

Yes just this month!! The "Network Enhancement Fee" was added  >:( >:( >:( I am fuming because when I switched from fios back in October the sales guy promised me unequivocally and many times over that there are absolutely no other fees.

(Technically, he was right..until now)
Title: Re: Optimum internet
Post by: yesitsme on February 06, 2019, 08:32:54 PM
Yes just this month!! The "Network Enhancement Fee" was added  >:( >:( >:( I am fuming because when I switched from fios back in October the sales guy promised me unequivocally and many times over that there are absolutely no other fees.

(Technically, he was right..until now)
Why would you switch from fios to cable  :-\
Title: Re: Optimum internet
Post by: stooges44 on February 06, 2019, 10:10:32 PM
Why would you switch from fios to cable  :-\

I had 50/50 with fios and they raised my price to over $60! With optimum I have 200/35 for $44.99 well...now $47.49  :(
Title: Re: Optimum internet
Post by: googwallet on February 07, 2019, 12:16:50 PM
I'm very happy with Optimum in Brooklyn. Speed is fast (100) and it's pretty reliable. I wouldn't switch to FIOS even if it was available.
Verizon has horrible CS plus I don't want that huge box(es) in my living room. I know a few people in Monsey that switched to FIOS and then moved back to Optimum. They are lucky their competition is so bad.
Title: Re: Optimum internet
Post by: yesitsme on February 07, 2019, 03:34:11 PM
https://www.nytimes.com/1982/07/20/nyregion/thruway-s-tolls-to-end-in-96-with-federal-aid.html
Title: Re: Optimum internet
Post by: lowvoltageguy on February 10, 2019, 01:20:53 PM
Is there a way for a optimum account holder to see the web sites or history etc from themselves or anyone using their login to access optimum WiFi?

In other words does optimum WiFi hotspot keep a web browsing record that can be accessed by the account holder or is provided by optimum upon request?
Title: Re: Optimum internet
Post by: googwallet on February 10, 2019, 09:54:49 PM
https://www.nytimes.com/1982/07/20/nyregion/thruway-s-tolls-to-end-in-96-with-federal-aid.html
Can you explain the relevance to this thread?
Is there a way for a optimum account holder to see the web sites or history etc from themselves or anyone using their login to access optimum WiFi?

In other words does optimum WiFi hotspot keep a web browsing record that can be accessed by the account holder or is provided by optimum upon request?
It's certainly not available to the account holder online and I doubt Optimum even tracks it as that would only be a liability for them.
But I gotta say I can't help but wonder why you're asking...
Title: Re: Optimum internet
Post by: lowvoltageguy on February 10, 2019, 11:45:54 PM


Quote from: googwallet
But I gotta say I can't help but wonder why you're asking...
[/quote

That's a great question... Sometimes for business I use the company's login and they changed the password. I'm not sure why. Now I didn't do anything online other than software/firmware downloads from our dealer account. So... In case they start pointing fingers I wanna know if I can tell them go ask the ISP.
Title: Re: Optimum internet
Post by: Traveler718 on February 15, 2019, 12:31:53 PM
For those in Brooklyn who aren't on promo plans, how much are you paying per month? Last summer when I called to complain about rising rates, they offered me a double play promo that if they added TV to my Internet, it would actually be cheaper than just Internet.

But now they raised the price of the TV, and when I called to remove it, they said that the cheapest Internet only plan is around $70+tax, and that's with me owning my own modem!

I currently have Optimum 100 as part of the Double Play promo, but he said lowering my speed wouldn't save me any money. Before I HUCA, I want to know what to ask for. Please let me know what plan/speed you have and what you're paying for it, thanks.
Title: Re: Optimum internet
Post by: brodes18 on February 15, 2019, 12:55:42 PM
For those in Brooklyn who aren't on promo plans, how much are you paying per month? Last summer when I called to complain about rising rates, they offered me a double play promo that if they added TV to my Internet, it would actually be cheaper than just Internet.

But now they raised the price of the TV, and when I called to remove it, they said that the cheapest Internet only plan is around $70+tax, and that's with me owning my own modem!

I currently have Optimum 100 as part of the Double Play promo, but he said lowering my speed wouldn't save me any money. Before I HUCA, I want to know what to ask for. Please let me know what plan/speed you have and what you're paying for it, thanks.

Ran into a similar issue last year. I've since moved and have a new promo plan on a new account.

The main number is usually not able to do anything useful. To get your price down, call retention dept directly.
Title: Re: Optimum internet
Post by: googwallet on February 17, 2019, 07:38:30 PM
For those in Brooklyn who aren't on promo plans, how much are you paying per month? Last summer when I called to complain about rising rates, they offered me a double play promo that if they added TV to my Internet, it would actually be cheaper than just Internet.

But now they raised the price of the TV, and when I called to remove it, they said that the cheapest Internet only plan is around $70+tax, and that's with me owning my own modem!

I currently have Optimum 100 as part of the Double Play promo, but he said lowering my speed wouldn't save me any money. Before I HUCA, I want to know what to ask for. Please let me know what plan/speed you have and what you're paying for it, thanks.
They have a plan for $24.99 for 10mbps. They may not offer it initially but if you keep on asking for it they will let you have it. I believe there is also a plan for 25mbps for about $39.99. They try to sell you the higher ones, but if you are insistent about getting the lower speed, they will eventually cave in.
Title: Re: Optimum internet
Post by: David R on February 19, 2019, 03:13:51 AM
They have a plan for $24.99 for 10mbps. They may not offer it initially but if you keep on asking for it they will let you have it. I believe there is also a plan for 25mbps for about $39.99. They try to sell you the higher ones, but if you are insistent about getting the lower speed, they will eventually cave in.
Yup, I had the $24.95 plan for a couple of years until I cancelled last month (just in time to avoid that extra little fee). Upload speed is much slower, about 1Mbps.
Title: Re: Optimum internet
Post by: Traveler718 on February 20, 2019, 10:12:14 PM
Thanks for the info. I actually asked retention about those plans, and they told me that they had been discontinued and only people who were grandfathered in could still keep them, but nobody can sign up for them anymore. However, checking here (https://www.optimum.net/pricing-packages), it looks like they lied to me, as their web page still shows Optimum 10 for $24.95 and Optimum 20 for $29.99. I currently have 100. In practice, how much will I notice the different between 100 and 20 (especially for things like streaming)?
Title: Re: Optimum internet
Post by: efflpetzel on February 21, 2019, 12:17:46 AM
Just did my annual ritual of threatening to leave unless they extend the promo pricing.

Extended the $39.99 for another year & raised speed from 100 to 200
Title: Re: Optimum internet
Post by: michael on February 21, 2019, 09:19:27 AM
I cannot seem to find a reasonably priced modem with a phone jack that works for optimum. Want to stop paying the $10 monthly fee. Any ideas?
Title: Re: Optimum internet
Post by: Definitions on February 21, 2019, 09:39:32 AM
I cannot seem to find a reasonably priced modem with a phone jack that works for optimum. Want to stop paying the $10 monthly fee. Any ideas?
What speed do you have?
Title: Re: Optimum internet
Post by: Definitions on February 21, 2019, 12:39:49 PM
I cannot seem to find a reasonably priced modem with a phone jack that works for optimum. Want to stop paying the $10 monthly fee. Any ideas?
If you have around 50mbps than you can get cisco dpq3212 for $34 on eBay item # 253713296571

Or Arris tm822a / tm822g (I have one if you want to buy for $20)

If you have higher then you can get the Arris tm1602
Title: Re: Optimum internet
Post by: michael on February 21, 2019, 03:01:58 PM
If you have around 50mbps than you can get cisco dpq3212 for $34 on eBay item # 253713296571

Or Arris tm822a / tm822g (I have one if you want to buy for $20)

If you have higher then you can get the Arris tm1602

I have 100mbps. Thank you!
Title: Re: Optimum internet
Post by: ual902 on February 22, 2019, 01:31:55 PM
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50
Title: Re: Optimum internet
Post by: stooges44 on February 22, 2019, 04:26:51 PM
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50

I tried, no luck  :-\
Title: Re: Optimum internet
Post by: dovy2 on February 23, 2019, 07:20:27 PM
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50
And all the other fees you agree to? :)
Title: Re: Optimum internet
Post by: googwallet on February 23, 2019, 11:00:29 PM
Anyone fighting this new scam fee?:
"Network Enhancement Fee" $2.50
Is it a one-time fee or a monthly recurring fee? I haven't seen it come up for me yet.
Title: Re: Optimum internet
Post by: stooges44 on February 24, 2019, 01:43:47 PM
Is it a one-time fee or a monthly recurring fee? I haven't seen it come up for me yet.

A new monthly fee  :-\ :-\
Title: Re: Optimum internet
Post by: Definitions on February 25, 2019, 10:41:02 PM
Just tried changing to the Arris sb6190 modem. Waited on the phone for 1/2 hour.

Not compatible :(
Title: Re: Optimum internet
Post by: michael on March 03, 2019, 10:56:27 PM
If you have around 50mbps than you can get cisco dpq3212 for $34 on eBay item # 253713296571

Or Arris tm822a / tm822g (I have one if you want to buy for $20)

If you have higher then you can get the Arris tm1602

I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?
Title: Re: Optimum internet
Post by: Definitions on March 04, 2019, 12:45:26 AM
I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?
Did the listing wherever you bought it from say it's compatible with optimum?

When you called in to change your modem did a phone rep tell you any reason why it's not working?
Title: Re: Optimum internet
Post by: chff on March 24, 2019, 02:14:32 PM
what modem do I need to Optimum Internet+Phone?
Title: Re: Optimum internet
Post by: Definitions on March 24, 2019, 02:35:05 PM
what modem do I need to Optimum Internet+Phone?
Arris tm1602a (make sure it says approved for optimum in the listing).
I purchased a tm1602 and it doesn't seem to work. Any thoughts on what I need to do?
Any update on this?
Title: Re: Optimum internet
Post by: dovy2 on March 25, 2019, 02:18:25 PM
Anyone here made the switch from optimum 60 to FiOS 100?
Seems around the same price, and looking for actual reports..
So far so far I'm hearing that Verizon's customer service is no good.. I'm asking now about the actual service.. cuz I have interruptions all the time with optimum.
Title: Re: Optimum internet
Post by: Moe Ginsburg on March 25, 2019, 08:21:23 PM
Is it worthwhile to switch ownership of an Optimum account everytime the promotion runs out between different adults in the household, alternating each year between two adults, in order to maintain promotional pricing available to new customers indefinitely?
Title: Re: Optimum internet
Post by: David R on March 26, 2019, 12:19:05 AM
Is it worthwhile to switch ownership of an Optimum account everytime the promotion runs out between different adults in the household, alternating each year between two adults, in order to maintain promotional pricing available to new customers indefinitely?
There may be alternatives to that, such as alternating every year between Optimum and a competitor such as Verizon, or making an annual call to retention department.
Title: Re: Optimum internet
Post by: Moe Ginsburg on March 26, 2019, 12:53:26 PM
There may be alternatives to that, such as alternating every year between Optimum and a competitor such as Verizon, or making an annual call to retention department.

Are retention deals as good as new customer promotions?
Title: Re: Optimum internet
Post by: sguitarist18 on March 26, 2019, 04:41:09 PM
YMMV, but you can get them to continue your original pricing.
Title: Re: Optimum internet
Post by: Moe Ginsburg on March 28, 2019, 12:41:17 AM
What's the best current deal for internet only?
Title: Re: Optimum internet
Post by: Avid Reader on March 29, 2019, 12:20:37 AM
I have a promo for $35 a month, 100 down/35 up. It's a $50 plan, with 1 year of $15 monthly discount.
Title: Re: Optimum internet
Post by: Avid Reader on March 29, 2019, 12:25:17 AM
What was the issue ?
I had Optimum 10 for $24.95. Download speed was fine for my needs, but 1 mg upload speed was just too slow for online backup.
Regular CSR were quoting me ~$60 for the next level up. I called them multiple times and they wouldn't budge. My first try with retention dep. got me 100/35 at $35 promo rate.
Title: Re: Optimum internet
Post by: Pad18 on March 29, 2019, 10:54:00 AM
I had Optimum 10 for $24.95. Download speed was fine for my needs, but 1 mg upload speed was just too slow for online backup.
Regular CSR were quoting me ~$60 for the next level up. I called them multiple times and they wouldn't budge. My first try with retention dep. got me 100/35 at $35 promo rate.

whats their phone number ?
Title: Re: Optimum internet
Post by: Moe Ginsburg on March 29, 2019, 11:13:30 AM
whats their phone number ?
The main Optimum customer service number. When the automated system asks say you want to "cancel service" (and you're "not moving".)
Title: Re: Optimum internet
Post by: Pad18 on March 29, 2019, 11:58:10 AM
The main Optimum customer service number. When the automated system asks say you want to "cancel service" (and you're "not moving".)

thanks, just called in and they lower from 59.99 to 49.99 TV+Internet. and they upgraded to 200mb from 100mb.
Title: Re: Optimum internet
Post by: yomo on April 02, 2019, 11:16:02 PM
What's the best and cheapest option in Tom River, NJ?

Any current promos?

TIA!
Title: Re: Optimum internet
Post by: David R on May 14, 2019, 04:28:11 PM
:)
Optimum Method?
Received check.
Title: Re: Optimum internet
Post by: plainbachur on May 16, 2019, 11:42:14 PM
is there really 400 mb in lakewood?
Title: Re: Optimum internet
Post by: Moe Ginsburg on May 17, 2019, 09:07:50 AM
is there really 400 mb in lakewood?
Why would a residence ever need 400mb?
Title: Re: Optimum internet
Post by: nobiggy on May 17, 2019, 09:16:53 AM
Received check.
Took 4 months?
Title: Re: Optimum internet
Post by: David R on May 17, 2019, 01:12:39 PM
Took 4 months?
It was dated exactly 2 months after the day I cancelled service. I never called them to request it.