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DansDeals Forum => Credit Cards => Topic started by: elya on April 21, 2017, 12:55:29 AM

Title: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on April 21, 2017, 12:55:29 AM
Been confirmed by multiple CSR, chat reps, as well as by the fact many people that booked within the last week or so have not received the rebate.

Quote from chat rep,
"Effective April 11, we have updated the Airline Bonus Benefit to ensure that only elligible transactions are bonused. All bonus points will now be awarded and posted within 10 weeks after the filght redemption in order for the elligibility to be verified and the bonus points to be deposited."

Really hope this is a typical case of DROPR (DROCR).

Some more DP's here,
https://www.flyertalk.com/forum/american-express-membership-rewards/1673580-usa-business-centurion-platinum-50-back-pay-points-flight-redemptions-27.html
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yehuda25 on April 21, 2017, 01:50:32 AM
RIP
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 21, 2017, 02:35:32 AM
Seriously? This really kills it. Now it's going to be really impossible to make bookings for my wife and I. Going to have to wait until I make double the amount of points I need... That's not going to work in time... They really want to lose everyone to the CSR with any airline, and without having to lay out the points...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli1571 on April 21, 2017, 07:12:27 AM


Been confirmed by multiple CSR,

CSR is chase not amex, unless you meant customer service rep
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 08:50:03 AM
This is crazy and basically kills the BPlat for me and my wife
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on April 21, 2017, 09:55:38 AM
This is crazy and basically kills the BPlat for me and my wife

and for some sellers. need to start selling months in advance now
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 10:22:02 AM

CSR is chase not amex, unless you meant customer service rep

Excellent deduction.

This is crazy and basically kills the BPlat for me and my wife

Posting within 24 hours was ripe for abuse.  I don't see why they need to wait longer than a week though.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Emkay on April 21, 2017, 10:30:47 AM




Posting within 24 hours was ripe for abuse.
What abuse are they trying to stop?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 10:33:35 AM
Not a discussion for a public forum, IMO.

Suffice it to say, delaying the posting helps curb the risk.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rileywiles23 on April 21, 2017, 10:42:13 AM
Damn.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 10:47:32 AM
Anyone else here redeem points after 4/11 and try to chat or call to get them manually rebated?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 10:54:25 AM
Manual posting is *very* rare, and that was before this apparent new rule.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: real-brisker on April 21, 2017, 10:59:31 AM
Redeemed 4/19 nothing yet.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 10:59:49 AM
Manual posting is *very* rare, and that was before this apparent new rule.
Are reps also confirming a policy change to DDFers?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yehuda@18 on April 21, 2017, 11:05:04 AM
Large amount of bookings. Everything that posted 4/11 and after have not received the bonus. Chatted a couple a days ago about it. Rep tried a couple of things but could not manually post the points. After checking with a supervisor I was given the number to MR department to see if they could do anything. Needless to say I didn't call. No mention of a policy change.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 11:08:26 AM
Large amount of bookings. Everything that posted 4/11 and after have not received the bonus. Chatted a couple a days ago about it. Rep tried a couple of things but could not manually post the points. After checking with a supervisor I was given the number to MR department to see if they could do anything. Needless to say I didn't call. No mention of a policy change.
Huh? Why not call and ask what's going on?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yehuda@18 on April 21, 2017, 11:14:15 AM
Huh? Why not call and ask what's going on?
Someone that has one or two bookings in their name would be a better candidate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Z56 on April 21, 2017, 11:38:07 AM
Just had the same experience yesterday. CSR confirmed the same information
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 11:44:46 AM
Just had the same experience yesterday. CSR confirmed the same information
How long did they quote?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Moishebatchy on April 21, 2017, 11:53:45 AM
I smell a DDMS article coming... 😏
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Z56 on April 21, 2017, 11:54:30 AM
How long did they quote?

CSR told me, after I complete my travel, 5-6 weeks after
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 12:01:34 PM
I smell a DDMS article coming... 😏
Need more data points.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on April 21, 2017, 12:03:28 PM
CSR told me, after I complete my travel, 5-6 weeks after

I can not imagine they are tying it to travel date
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 21, 2017, 12:25:13 PM
This is really ridiculous. Why can't they just refund the points if the flight gets cancelled to avoid all the gamers. Or better yet, allow the points to be redeemed at a value of 2 cents without having to layout the points, like the CSR.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 12:33:05 PM
This is really ridiculous. Why can't they just refund the points if the flight gets cancelled to avoid all the gamers. Or better yet, allow the points to be redeemed at a value of 2 cents without having to layout the points, like the CSR.

Profits.

1) Do you have any idea what kind of manpower or systems adjustments (if even possible) that would require?
2) Uhm, because it would cost them more money?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 21, 2017, 12:37:44 PM
Profits.

1) Do you have any idea what kind of manpower or systems adjustments (if even possible) that would require?
2) Uhm, because it would cost them more money?
True, at least in regards to 2. But, I think that this and the hoops for the $200 airline credit makes them truly uncompetitive with the CSR
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: txtmax4 on April 21, 2017, 12:41:42 PM
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Moishebatchy on April 21, 2017, 12:46:12 PM
Need more data points.

My sentiments exactly
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Moishebatchy on April 21, 2017, 12:46:32 PM
CSR told me, after I complete my travel, 5-6 weeks after

ALOL
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on April 21, 2017, 12:48:20 PM
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
that is being overly optimistic
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: flyingace on April 21, 2017, 12:50:34 PM
I had legitimately booked and cancelled two tickets within 24 hours in January. I asked for the points to be redeposited instead of cash credit and rebooked immediately to change the dates.
At the beginning of Feb they deducted all the points in my account including the legitimate 50% rebate. The email stated fraud. I called and complained and was told to wait for review. It was obvious to CSR that nothing was done wrong, but they were tweaking the whole system and I just have to wait. Within 30 days I only had the legitimate points in my account. The extra ones had disappeared.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 01:00:29 PM
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.

That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on April 21, 2017, 01:19:52 PM
Damn.
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: txtmax4 on April 21, 2017, 01:20:16 PM
That hunch is belied by the fact that multiple reps at AmEx seem to be saying something changed on 4.11.
True :(
Didn't notice the 4/11 part at first.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BAHayman on April 21, 2017, 01:29:05 PM
Anyone else here redeem points after 4/11 and try to chat or call to get them manually rebated?
Redeemed on 4/12. Called in yesterday and got them rebated manually.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 01:29:28 PM
Redeemed on 4/12. Called in yesterday and got them rebated manually.
Nice!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on April 21, 2017, 01:35:33 PM
My hunch is this is a system delay and will be back up and running again soon.
Here's trying to be positive.
Wishful thinking. But as AJK mentioned upthread there was a lot of gaming going on, and I don't think anyone is surprised that they are trying to curb it as much as possible.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Joe4007 on April 21, 2017, 01:50:48 PM
Manual posting is *very* rare, and that was before this apparent new rule.
Don't think that *very* was necessary. Wasn't the easiest thing, but I've had multiple experiences where it was done.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 03:34:49 PM
Nvm
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 21, 2017, 03:40:07 PM
How exactly was this being "gamed"?
I still don't think that should be discussed here.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 04:42:20 PM
Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 05:20:44 PM
Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?

I was told it would go pending within 5-7 days after the charge but it has been almost 14 days and nothing has shown up...I have ~$3.5 in amextravel airfare purchases since then so I've been tracking it
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 05:25:14 PM
They lied. That's not how it works. Needs statement close.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 05:28:25 PM
They lied. That's not how it works. Needs statement close.

Statement has already closed and been paid in full. Still nothing and it's 13 days into new statement period - they don't even show as pending
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 05:30:29 PM
Statement has already closed and been paid in full. Still nothing and it's 13 days into new statement period - they don't even show as pending
Charge doesn't show at all on the statement?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 06:04:23 PM
The charges all posted and were paid. The 4X bonus points haven't posted and are not pending
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 21, 2017, 06:08:28 PM
The charges all posted and were paid. The 4X bonus points haven't posted and are not pending
I'm confused.

Did you make a regular revenue booking or a points booking?

If the latter, and the 1x posted and the 4x didn't, you have answered the question.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on April 21, 2017, 06:17:59 PM
I'm confused.

Did you make a regular revenue booking or a points booking?

If the latter, and the 1x posted and the 4x didn't, you have answered the question.

I was responding to Dans question: "Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?"

No, I have not got any "5X" bonus points points since 3/30. I made a purchase through amex travel for airline tickets and paid for them using pay with points. I have chatted and the 4X bonus was supposed to post 5-7 days after the charge for "amextravel" posts. Although the purchase is paid for by points it counts as a payment, and not a refund, therefore the amextravel purchase is eligible for the 4X bonus points. My statement has closed and it's been almost 2 weeks, and the bonus points are neither pending or posted. What is unclear?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 21, 2017, 06:29:41 PM
I was responding to Dans question: "Anyone get the 5x credit for using their AMEX business plat for a redemption since 3/30?"

No, I have not got any "5X" bonus points points since 3/30. I made a purchase through amex travel for airline tickets and paid for them using pay with points. I have chatted and the 4X bonus was supposed to post 5-7 days after the charge for "amextravel" posts. Although the purchase is paid for by points it counts as a payment, and not a refund, therefore the amextravel purchase is eligible for the 4X bonus points. My statement has closed and it's been almost 2 weeks, and the bonus points are neither pending or posted. What is unclear?
You're not understanding what AJK is saying. He's saying that you answered the question. No matter what the rep told you, since you used the pay with points option, you did not receive the 4x bonus points for the airfare booked with Amex Travel.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 21, 2017, 06:32:22 PM
Anyone get the 4x since 3/30 with their consumer Platinum card+Business 50% rebate?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 21, 2017, 07:02:30 PM
Did anyone get 5x with BP 50% rebate at all since they added the  5x?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli1571 on April 22, 2017, 06:02:54 PM
Did anyone get 5x with BP 50% rebate at all since they added the  5x?

Anyone get the 4x since 3/30 with their consumer Platinum card+Business 50% rebate?
How can one get both 5x and 50% rebate ? Isn't the rebate only for paid by points and 5x for revenue ?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mahnishma on April 23, 2017, 11:27:06 AM
What will happen now if I end up changing my mind and cancelling the ticket?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on April 23, 2017, 12:40:43 PM
http://onemileatatime.boardingarea.com/2017/04/23/amex-is-slowing-down-how-quickly-the-50-points-rebate-posts/?utm_sourcemedium=OMAAT+Facebook
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on April 23, 2017, 02:19:07 PM
http://onemileatatime.boardingarea.com/2017/04/23/amex-is-slowing-down-how-quickly-the-50-points-rebate-posts/?utm_sourcemedium=OMAAT+Facebook
Lucky should've given you a HT
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Flying Fish on April 24, 2017, 04:12:41 PM
Not a discussion for a public forum, IMO.

Suffice it to say, delaying the posting helps curb the risk.
Just curious, are we not allowed to mention on these threads forms of abuse which are pure and intentional theft, and which spoil a fantastic legitimate benefit for everybody else? Dan, is that indeed the policy on these matters? Shouldn't we be condemning those who ruin it for regular users who are enjoying these benefits in a legitimate way?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on April 24, 2017, 04:27:46 PM
Just curious, are we not allowed to mention on these threads forms of abuse which are pure and intentional theft, and which spoil a fantastic legitimate benefit for everybody else? Dan, is that indeed the policy on these matters? Shouldn't we be condemning those who ruin it for regular users who are enjoying these benefits in a legitimate way?
no one is condoning it. But discussing it in public will only bring more abusers and make it worse for everyone even the so called "good guys"
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Flying Fish on April 24, 2017, 05:02:42 PM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on April 24, 2017, 05:40:12 PM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.
How do you imagine a more moderate reaction from Amex would be?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: noturbizniss on April 24, 2017, 11:50:40 PM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.
Ain't nobody gonna let you in on their secrets. You get an A+ for the attempt to. Play the straightnhonest guy to try to get in. That may have worked back in the infant ups method days but no one will share ups/bp method
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 24, 2017, 11:59:40 PM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.
Yea right.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Moishebatchy on April 25, 2017, 01:46:25 AM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.

Hah. Not even close.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: PlatinumGuy on April 25, 2017, 06:06:45 AM
The whole program is probably costing them a lot more than they anticipated
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 03:45:10 PM
Was just told by rep who actually read this thread that the standard turnaround is still within 3 business days, however they can't guarantee that.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 26, 2017, 03:49:03 PM
Was just told by rep who actually read this thread that the standard turnaround is still within 3 business days, however they can't guarantee that.

The rep read this thread on DDF?? What did s/he say?

Aside from that, rep doesn't know what he or she is talking about; it's clear it's not posting in anywhere close to 3 days.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 04:26:15 PM
The rep read this thread on DDF?? What did s/he say?

Aside from that, rep doesn't know what he or she is talking about; it's clear it's not posting in anywhere close to 3 days.
I told him that reports were saying that since April 11, the 50% rebate weren't posting as fast. So he asked me where I saw that. I sent him here, among other places.  He was like, "oh, I know DansDeals". He said he spoke to his supervisor and he said average turnaround is still 3 business days. But, then again, he doesn't work in that department.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on April 26, 2017, 04:28:33 PM
I told him that reports were saying that since April 11, the 50% rebate weren't posting as fast. So he asked me where I saw that. I sent him here, among other places.  He was like, "oh, I know DansDeals". He said he spoke to his supervisor and he said average turnaround is still 3 business days. But, then again, he doesn't work in that department.
that is a really smart thing to do! You really should be banned
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on April 26, 2017, 04:28:59 PM
that is a really smart thing to do! You really should be banned
Was thinking the same thing...smh
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 04:29:43 PM
that is a really smart thing to do! You really should be banned
I know. It sounded like he was familiar with these forums though. Not like just saying, oh I know that. And he was a rep who was mentioned by name here in the forums. A very helpful one (who unfortunately, wasn't able to help me)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on April 26, 2017, 04:32:18 PM
Unfortunately you're probably right. I'm just thinking that if these abuses would be publicized early on, Amex etc. could respond in perhaps a more moderate way that would preempt the fraudsters while retaining the benefits as intended. The hush hush policy just allows it to go on behind the scenes, and then once flagged it triggers a knee-jerk reaction that severely harms everyone, as is the case here.
If you don't like the game... just.. don't play
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: YMW on April 26, 2017, 04:35:27 PM
I was just told by a rep: that I could book travel with $$, and once I have the sufficient points in the account I can call & they will refund the $$, charge the points & do the 50% bonus at the same time.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 04:43:55 PM
I was just told by a rep: that I could book travel with $$, and once I have the sufficient points in the account I can call & they will refund the $$, charge the points & do the 50% bonus at the same time.
I was told the same thing about a month ago. I didn't want to rely on the rep..
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 26, 2017, 05:25:14 PM
I was just told by a rep: that I could book travel with $$, and once I have the sufficient points in the account I can call & they will refund the $$, charge the points & do the 50% bonus at the same time.
Generally need an "exception" do that.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 06:09:56 PM
Generally need an "exception" do that.
But, they could do that? Because, I was told by a rep that I could, so I could just say that she told me that they could do it.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on April 26, 2017, 06:42:44 PM
But, they could do that? Because, I was told by a rep that I could, so I could just say that she told me that they could do it.
They note the account IME.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 26, 2017, 06:43:26 PM
They note the account IME.
Thank you.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: PillanSmye on April 27, 2017, 04:15:02 AM
I know. It sounded like he was familiar with these forums though. Not like just saying, oh I know that.

Wow.  I can't believe I'm reading this.  You gave an AMEX employee this specific thread and are then attempting to justify it.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: noturbizniss on April 27, 2017, 04:22:59 AM
I told him that reports were saying that since April 11, the 50% rebate weren't posting as fast. So he asked me where I saw that. I sent him here, among other places.  He was like, "oh, I know DansDeals". He said he spoke to his supervisor and he said average turnaround is still 3 business days. But, then again, he doesn't work in that department.
WTF is wrong with you? I'm afraid to even joke because you might run and tell a rep! Sure, this is a public forum, but still this has to win the DUMB ASS MOVE OF DDF HISTORY award!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Emkay on April 27, 2017, 05:18:35 AM
I told him that reports were saying that since April 11, the 50% rebate weren't posting as fast. So he asked me where I saw that. I sent him here, among other places.  He was like, "oh, I know DansDeals". He said he spoke to his supervisor and he said average turnaround is still 3 business days. But, then again, he doesn't work in that department.
Wrong thread.
Please post here, http://forums.dansdeals.com/index.php?topic=33898.0.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 27, 2017, 06:51:44 AM
WTF is wrong with you? I'm afraid to even joke because you might run and tell a rep! Sure, this is a public forum, but still this has to win the DUMB ASS MOVE OF DDF HISTORY award!
Wow.  I can't believe I'm reading this.  You gave an AMEX employee this specific thread and are then attempting to justify it.
OK OK. Will be more careful.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 27, 2017, 06:52:06 AM
Wrong thread.
Please post here, http://forums.dansdeals.com/index.php?topic=33898.0.
Exactly true
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on April 27, 2017, 07:34:39 AM
OK OK. Will be more careful.
yelp
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Saver2000 on April 27, 2017, 08:42:05 AM
I told him that reports were saying that since April 11, the 50% rebate weren't posting as fast. So he asked me where I saw that. I sent him here, among other places.    He was like, "oh, I know DansDeals". He said he spoke to his supervisor and he said average turnaround is still 3 business days. But, then again, he doesn't work in that department.
:o :o :o :o :o
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: cardkid on April 27, 2017, 10:28:26 AM
Not to keep piling on, but for anyone reading, the #1 rule of travel hacking is never to call the airline, hotel, card company, etc when there's a deal. In almost every case (especially with a good deal such as this), there's just no practical reason to do so.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 27, 2017, 10:30:11 AM
Not to keep piling on, but for anyone reading, the #1 rule of travel hacking is never to call the airline, hotel, card company, etc when there's a deal. In almost every case (especially with a good deal such as this), there's just no practical reason to do so.
Thank you for that wonderful revelation.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on April 27, 2017, 10:33:20 AM


Not to keep piling on, but for anyone reading, the #1 rule of travel hacking is to never post anything you want kept alive publicly, and rule #2 is to never to call the airline, hotel, card company, etc when there's a deal. In almost every case (especially with a good deal such as this), there's just no practical reason to do so.
FTFY
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on April 27, 2017, 10:33:58 AM
Not to keep piling on, but for anyone reading, the #1 rule of travel hacking is never to call the airline, hotel, card company, etc when there's a deal. In almost every case (especially with a good deal such as this), there's just no practical reason to do so.
Rule # 2: If you do contact them, dont admit it in Public or you will get flamed
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 27, 2017, 11:05:41 AM
Rule # 2: If you do contact them, dont admit it in Public or you will get flamed
Lol. TBH, while I agree that it was in bad judgement, in this case, I fail to see how this is damaging, A. because there's nothing in this thread that's news to anyone, B. Because they already did delay the posting of the points...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 27, 2017, 11:12:48 AM
Wow cant believe how nasty some have became!   :-[
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 27, 2017, 11:35:33 AM
Wow cant believe how nasty some have became!   :-[
Hey! Welcome back! Nice that something got you out of hibernation!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on April 27, 2017, 11:37:25 AM
Hey! Welcome back! Nice that something got you out of hibernation!
It's amazing what a lunch at Milt's can do, henche should try it some day.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 27, 2017, 01:24:06 PM
It's amazing what a lunch at Milt's can do, henche should try it some day.
;D
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 27, 2017, 01:24:19 PM
Wow cant believe how nasty some have became!   :-[
Loose lips sink ships.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 27, 2017, 01:28:28 PM
Loose lips sink ships.
Got that. Can be sure it won't happen again :)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aygart on April 27, 2017, 01:28:35 PM
Wow cant believe how nasty some have became!   :-[
Weren't you the less is more guy?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on April 27, 2017, 01:31:27 PM
Weren't you the less is more guy?
That was JTZ
People get me confused all the time.  :)

Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 27, 2017, 04:52:50 PM
Weren't you the less is more guy?
The less nasty you are the more you will be rewarded!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SearchGuy on April 27, 2017, 05:33:24 PM
Wow cant believe how nasty some have became!   :-[
People feel hurt
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Aaaron on April 27, 2017, 06:12:57 PM
Got that. Can be sure it won't happen again :)

Don't worry about it.  People here are just overreacting. 
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: LoLo on April 28, 2017, 11:54:37 AM
Lol. TBH, while I agree that it was in bad judgement, in this case, I fail to see how this is damaging, A. because there's nothing in this thread that's news to anyone, B. Because they already did delay the posting of the points...
Well.. (http://forums.dansdeals.com/index.php?topic=77353.0;topicseen)

(Not blaming you, but couldn't resist..)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on April 28, 2017, 11:55:55 AM
Well.. (http://forums.dansdeals.com/index.php?topic=77353.0;topicseen)

(Not blaming you, but couldn't resist..)
LOL, was thinking the same thing, but couldn't do that to his already roasted ashes
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 28, 2017, 01:01:01 PM
Well.. (http://forums.dansdeals.com/index.php?topic=77353.0;topicseen)

(Not blaming you, but couldn't resist..)
Lol. Was waiting for that. This is obviously not caused by me. BTW, just to clarify, he asked me where I saw that Amex was not rebating the 50% back right away anymore, I told him DanDeals, The Points Guy, etc. So I never sent him to this specific thread, or even the forums. And again, there was and isn't anything in this thread that shouldn't be seen by anyone at Amex. Although, there are definitely mentions of things that they shouldn't see in the forums.

Again, this is not to justify anything, just saying that in this case, no damage done (by myself, at least).  Keep on roasting, though, so other people will learn and be careful in the future.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aygart on April 28, 2017, 01:02:36 PM
Lol. Was waiting for that. This is obviously not caused by me. BTW, just to clarify, he asked me where I saw that Amex was not rebating the 50% back right away anymore, I told him DanDeals, The Points Guy, etc. So I never sent him to this specific thread, or even the forums. And again, there was and isn't anything in this thread that shouldn't be seen by anyone at Amex. Although, there are definitely mentions of things that they shouldn't see in the forums.
why didn't you say so in the first place
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 28, 2017, 01:04:36 PM
why didn't you say so in the first place

I should have been clearer in the original post, but once I started getting roasted, I didn't want to sound like I was being defensive and all. And, BTW, I don't even know if he actually searched Dansdeals and The Points Guy to confirm that there are reports of people waiting 6-10 weeks..
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 28, 2017, 04:50:02 PM
Next yelped will get blamed for RAT.  :)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 28, 2017, 04:51:00 PM
Next yelped will get blamed for working for RAT.  :)
FTFY
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 28, 2017, 04:51:40 PM
FTFY
I got that covered.  :P
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 28, 2017, 04:53:08 PM
I got that covered.  :P
Well now we know who to blame for everything that goes wrong #banChaimMoskowitz
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: DaveInLA on April 28, 2017, 04:56:15 PM
Now that it's taking much longer for the 50% rebate, what happens if I need to legitimately cancel a booking within 24 hours, before the rebate posts? I end up essentially redeeming the MR for 1 cent each?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on April 28, 2017, 05:14:51 PM
Now that it's taking much longer for the 50% rebate, what happens if I need to legitimately cancel a booking within 24 hours, before the rebate posts? I end up essentially redeeming the MR for 1 cent each?
Iinm you can call them and they can reverse the point exchange.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ash on April 30, 2017, 02:23:54 PM
i had success with amex manuallyrefunding the 50% , i gave them a story on how i needed the points to put another family member on the same flight

Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aygart on April 30, 2017, 02:29:12 PM
i had success with amex manuallyrefunding the 50% , i gave them a story on how i needed the points to put another family member on the same flight
Imagine if it were even true...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ash on April 30, 2017, 11:48:02 PM
it was true
it just wasnt my account i was doing it for someone else ..............
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ash on May 01, 2017, 05:17:31 PM
the number to membership rewards 8002973276
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: real-brisker on May 07, 2017, 12:12:46 PM
got a letter on Friday with new terms.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mahnishma on May 07, 2017, 12:27:21 PM
Upgraded in October says will get 35% after june...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on May 07, 2017, 01:51:45 PM
Upgraded in October says will get 35% after june...
I upgraded in October as well. Called on Friday and was told by rep (who spoke to supervisor) that I'm good until October 2017.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on May 07, 2017, 02:04:30 PM
Upgraded in October says will get 35% after june...

Pretty sure that's not what it says.

Mine says "Effective one year from the date your Biz Plat *was issued* . . . ."
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on May 07, 2017, 02:05:12 PM
Pretty sure that's not what it says.

Mine says "Effective one year from the date your Biz Plat *was issued* . . . ."
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 07, 2017, 02:34:36 PM
Upgraded in October says will get 35% after june...
Pretty sure that's not what it says.
+1
Might want to look at it again.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: tzifanya54 on May 07, 2017, 07:44:35 PM
Pretty sure that's not what it says.

Mine says "Effective one year from the date your Biz Plat *was issued* . . . ."
same here
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: srf60 on May 08, 2017, 01:07:32 AM
Might want to look at it again.
Why, what does "date of issue" mean?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on May 08, 2017, 07:37:08 AM
I upgraded like 3 weeks before the the benefit changes (had an amex offer) and my letter said June 1st, which is to be expected but really annoying.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 08, 2017, 09:03:48 AM
Why, what does "date of issue" mean?
What is the exact wording? Can you post the letter?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on May 10, 2017, 08:20:51 AM
DP MR   referral bonus posted after statement closing
     SPG  referral bonus posted just after a few days
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on May 10, 2017, 11:52:35 AM
DP MR   referral bonus posted after statement closing
     SPG  referral bonus posted just after a few days
What does that have to do with this thread?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Lamppost on May 11, 2017, 09:03:45 AM
Do we have a limaskana on how long it takes for the 50% points to be credited? (just btw, the whole 6-10 weeks thing was told to me by an amex rep chanuka time. And then it was obviously not the actual policy. So just wondering what i can expect now)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: real-brisker on May 11, 2017, 09:27:19 AM
Seems like its already a month a no one mentioned getting credited yet.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: bermo on May 11, 2017, 10:19:37 AM
Do we have a limaskana on how long it takes for the 50% points to be credited? (just btw, the whole 6-10 weeks thing was told to me by an amex rep chanuka time. And then it was obviously not the actual policy. So just wondering what i can expect now)

Seems like its already a month a no one mentioned getting credited yet.
IMHO it will post around June 1st
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on May 11, 2017, 10:41:20 AM
IMHO it will post around June 1st
that is a nice conspiracy theory
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Lamppost on May 11, 2017, 10:47:02 AM
IMHO it will post around June 1st

Im not sure im getting the joke. If i book today. How long will it take to get the 50%?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Shmuel4 on May 11, 2017, 10:51:46 AM
Im not sure im getting the joke. If i book today. How long will it take to get the 50%?
Actually it's not a joke - Very possible it will happen after you can no longer apply and get a year of 50% rebates.

Chat them to have it done manually
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rapsjr on May 11, 2017, 11:13:41 AM
Made a rookie mistake using my 50% rebate option.... I booked United economy (I'm within 24 hours cancellation) but forgot to set my airline to united before booking... can I set it now and still get bonus or must I cancel, set airline, and then rebook?
TIA
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on May 11, 2017, 11:16:52 AM
Made a rookie mistake using my 50% rebate option.... I booked United economy (I'm within 24 hours cancellation) but forgot to set my airline to united before booking... can I set it now and still get bonus or must I cancel, set airline, and then rebook?
TIA
Why not cancel and rebook?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rapsjr on May 11, 2017, 11:18:44 AM
Do points get redeposited instantly?
Also, This was one of the last seats on flight... hope it pops up again.
Haste makes waste...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on May 11, 2017, 11:26:40 AM
Do points get redeposited instantly?
Also, This was one of the last seats on flight... hope it pops up again.
Haste makes waste...

They do not.

This is very complicated.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rapsjr on May 11, 2017, 11:36:22 AM
Oh crap. Any idea's from the experts how to go about it?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rapsjr on May 11, 2017, 11:44:15 AM
They do not.

This is very complicated.

How long do they take to redeposit on average?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 11, 2017, 11:51:24 AM
I'm not an expert at all. But I don't think it can hurt to call and explain what happened. Please report back.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rapsjr on May 11, 2017, 01:16:53 PM
good news!
The rep was able to choose my airline and manually credit the 50%!
Points are already back in the account :)

So do we now have a new way of making points rebate same day? lets not abuse lol...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on May 11, 2017, 01:50:30 PM
good news!
The rep was able to choose my airline and manually credit the 50%!
Points are already back in the account :)

So do we now have a new way of making points rebate same day? lets not abuse lol...
Yea right
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on May 11, 2017, 01:51:40 PM
Yea right
I had a similar situation with the same results 2-3 days ago!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on May 11, 2017, 02:00:18 PM
I had a similar situation with the same results 2-3 days ago!
You're proving my point.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on May 11, 2017, 02:10:37 PM
You're proving my point.
I was on Tapa so didnt notice the bold..
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on May 11, 2017, 02:12:43 PM
I was on Tapa so didnt notice the bold..
Shows up on mine.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on May 11, 2017, 02:14:54 PM
Shows up on mine.
Never had it show on mine.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on May 11, 2017, 02:15:32 PM
Never had it show on mine.
I can see bolding and color changes but not size changes.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on May 11, 2017, 02:15:44 PM
Never had it show on mine.
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on May 11, 2017, 02:17:27 PM
Anyone not get instant rebate after HUCAing for it?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 11, 2017, 02:53:47 PM
Anyone not get instant rebate after HUCAing for it?
I just tried twice. They said book your ticket and when the points come in, call and we'll credit the points... what can I say to convince them that I need the points now?

ETA: 3 times. Still no go. Any other tips, besides more HUCA?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chinagel on May 11, 2017, 03:01:15 PM
Anyone not get instant rebate after HUCAing for it?
there was one report early on in the thread
ETA: http://forums.dansdeals.com/index.php?topic=76853.msg1717318#msg1717318
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yingerman on May 11, 2017, 04:53:23 PM
I'm having the same issue with 1.5 points per dollar promotion,

Anyone else?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rr1 on May 11, 2017, 05:16:39 PM
I'm having the same issue with 1.5 points per dollar promotion,

Anyone else?
yes
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on May 11, 2017, 06:03:11 PM
1.5 seems to post on statement close now.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on May 11, 2017, 06:03:38 PM
good news!
The rep was able to choose my airline and manually credit the 50%!
Points are already back in the account :)

So do we now have a new way of making points rebate same day? lets not abuse lol...

Very good outcome, indeed.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 11, 2017, 08:14:24 PM
I just tried twice. They said book your ticket and when the points come in, call and we'll credit the points... what can I say to convince them that I need the points now?

ETA: 3 times. Still no go. Any other tips, besides more HUCA?
Looks like they're getting very strict about it... 5th HUCA and they're all like there's no such thing as manually crediting , to prevent abuse etc.

Can I offer to pay anyone $18 for a successful HUCA? ; )
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Aaaron on May 11, 2017, 08:21:01 PM
Looks like they're getting very strict about it... 5th HUCA and they're all like there's no such thing as manually crediting , to prevent abuse etc.

Can I offer to pay anyone $18 for a successful HUCA? ; )

Did you purchase the tickets yet?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 11, 2017, 08:22:47 PM
Did you purchase the tickets yet?
Yes.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 14, 2017, 05:49:31 AM
Starting to post from bookings a month ago.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on May 14, 2017, 08:30:29 AM
Starting to post from bookings a month ago.
Booked on April 14th
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 14, 2017, 08:32:16 AM
Booked on April 14th
12th
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Amcha yisroel on May 21, 2017, 11:37:54 PM
Booked April 19 - got 50% back now!!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chinagel on May 21, 2017, 11:57:41 PM
Booked April 19 - got 50% back now!!
was the flight flown yet?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on May 22, 2017, 12:04:46 AM
It's now ~31 days.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 22, 2017, 12:09:06 AM
It's now ~31 days.
I just want to know why they don't just wait ~25 hours to avoid the shtick that was done. What's the benefit of waiting 30 days specifically?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on May 22, 2017, 12:13:43 AM
I just want to know why they don't just wait ~25 hours to avoid the shtick that was done. What's the benefit of waiting 30 days specifically?
to punish everyone
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on May 22, 2017, 12:30:49 AM
It wasn't just "shtick" that was killing them.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Amcha yisroel on May 22, 2017, 01:28:04 AM
was the flight flown yet?
Yes a while ago already,

But I guess,
It's now ~31 days.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: pixi on May 22, 2017, 08:03:03 AM
good news!
The rep was able to choose my airline and manually credit the 50%!
Points are already back in the account :)

So do we now have a new way of making points rebate same day? lets not abuse lol...
Was it a amex travel agent or the MR department?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 22, 2017, 10:29:12 AM
It wasn't just "shtick" that was killing them.
to punish everyone
In either case,  :'(
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 22, 2017, 11:21:10 AM
It's now ~31 days.
Starting to post from bookings a month ago.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: thebudgetdeals on May 25, 2017, 12:54:19 AM
Also...
Used April 23 receiver rebate May 24
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: IsraelGuy on May 25, 2017, 02:52:19 PM
Used the 25th of april, still nothing. Let hope tomorrow.

Multiple online chats / phone call and no dice on manual rebate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on May 25, 2017, 03:17:35 PM
Used the 25th of april, still nothing. Let hope tomorrow.
Tomorrow = 31 days?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: IsraelGuy on May 25, 2017, 03:44:33 PM
Tomorrow = 31 days?

Yup- it's been suggested that's the new time frame
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rr1 on May 25, 2017, 06:54:33 PM
Yup- it's been suggested that's the new time frame
as by me 31
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: noturbizniss on May 30, 2017, 12:22:22 AM
Used the 25th of april, still nothing. Let hope tomorrow.

Multiple online chats / phone call and no dice on manual rebate.
Update?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: seeyon3 on May 30, 2017, 01:54:44 AM
Update?
i booked on 4/24 and finally got it back on 5/24
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: IsraelGuy on June 02, 2017, 02:57:31 AM
Update?

5/26 points posted
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: DaveInLA on June 26, 2017, 12:49:54 AM
I'm grandfathered into the 50% rebate but I've never actually made such a booking. I tried making a first class LAX-HNL booking today on various airlines (including selected airline) and nowhere on the flight selection does it indicate that it's eligible for the 50% (or even 35%) rebate. I noticed on SOME blogger posts in the past, the flight selection screen indicates the flights are eligible for the 50% airline bonus rebate. Those were all from pre-devaluation. Are you guys getting any indication that flights are eligible for the rebate? Or do you just trust that all premium cabin sets will get it?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on June 26, 2017, 09:44:47 AM
Does not reflect on site. Just book.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: DaveInLA on June 29, 2017, 11:39:22 AM
I want to book a oneway flight from HNL to KOA on HA in first class. The HA website shows this is $164 on my date, but when the Amextravel website for Pay with Points has it at $260/26K MR. Is this something I can call AMEX about and have change it to 16.4K on their end? Is it worth trying Frequentmiler's "one time exception"?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on July 09, 2017, 12:08:54 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 09, 2017, 12:26:32 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed
Thanks for pointing that out. I just went to check my account and you're right. Both bookings I made on 6/2 only got 35% back. I opened the account in February 2017.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on July 09, 2017, 12:30:57 AM
If only the bloggers who kept pushing us with their links "get the card now to lock in 50%!!" would try to pressure amex to fix their on their end....
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rr1 on July 09, 2017, 12:37:54 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed
Thank you big news, very annoying to call every time, or chat, for the next year
Add that to there new glitchy site that takes forever and you got a new amex
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rr1 on July 09, 2017, 12:38:30 AM
If only the bloggers who kept pushing us with their links "get the card now to lock in 50%!!" would try to pressure amex to fix their on their end....
+1 sounds good!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chief on July 09, 2017, 12:49:58 AM
If only the bloggers who kept pushing us with their links "get the card now to lock in 50%!!" would try to pressure amex to fix their on their end....
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AsherO on July 09, 2017, 02:12:48 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed

Stupid, can you file a class action for false advertising?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: hide4 on July 09, 2017, 07:05:55 AM
Stupid, can you file a class action for false advertising?
Yes, why not?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on July 09, 2017, 09:14:10 AM
Thank you big news, very annoying to call every time, or chat, for the next year
Add that to there new glitchy site that takes forever and you got a new amex
Supposedly you can chat amex and they will notate your account to get 50% on all bookings
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on July 09, 2017, 09:16:27 AM
Can someone please send a screenshot of the 35% on a new card to dan@dansdeals.com?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 09, 2017, 09:25:53 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed

Can confirm this is true.

So ridiculous.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on July 09, 2017, 09:27:42 AM
There are definitely many people who booked and left it be, and are now none the wiser. Thievery. 
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on July 09, 2017, 09:51:49 AM
There are definitely many people who booked and left it be, and are now none the wiser. Thievery.


give them a little bit of time to go back and fix it for everyone. They have sent out checks and added MR in the past when they made a mistake even when people did not know about it.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on July 09, 2017, 09:52:35 AM

give them a little bit of time to go back and fix it for everyone. They have sent out checks and added MR in the past when they made a mistake even when people did not know about it.
I guess we'll see.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 09, 2017, 10:19:09 AM
All DPs I have seen of bookings made after 6/1 regardless of when card was opened (even after OCT 2016) or if card was upgraded after then are getting only 35%

You need to call/chat to get the 15% owed
Can confirm. I spent an hour on the phone on Friday trying to get them to add the 15%. They claimed it's a known issue.

One of them said the 15% would come after the 10-12 weeks (they seem to have extended the amount of time they're claiming it takes) after a couple of tries I found someone to do it

(https://uploads.tapatalk-cdn.com/20170709/1a561ee0ef62a11ec524263ccc8789fb.jpg)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chinagel on July 09, 2017, 12:01:40 PM
if im told theyre opening a case, is there any chance i get the points or i should huca
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 09, 2017, 12:16:26 PM
if im told theyre opening a case, is there any chance i get the points or i should huca
Huca
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eliraps on July 10, 2017, 05:02:19 PM
How long should i wait for rebate to post before calling?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eliraps on July 10, 2017, 05:02:58 PM
Can confirm. I spent an hour on the phone on Friday trying to get them to add the 15%. They claimed it's a known issue.

One of them said the 15% would come after the 10-12 weeks (they seem to have extended the amount of time they're claiming it takes) after a couple of tries I found someone to do it

(https://uploads.tapatalk-cdn.com/20170709/1a561ee0ef62a11ec524263ccc8789fb.jpg)
Chutzpa!
Come in DD effect!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on July 10, 2017, 05:04:11 PM
I think DD effect caused this mess to begin with, to a degree.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: shimino1 on July 10, 2017, 05:30:26 PM
How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: LoLo on July 10, 2017, 05:30:55 PM
How do I know what rebate is for what flight? Did more than 10 different bookings with points and I got a bunch of rebates. How do I know what is for what to see if I got 50% back or 35%?
Manual labor.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on July 10, 2017, 07:43:06 PM
How long should i wait for rebate to post before calling?

it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eliraps on July 11, 2017, 07:52:16 PM
it posts consistently at 1 month. Only thing is now its posting for everyone at 35% even for those that should get 50%
Any updates on this issue? Just HUCA until someone agrees to manually post the points?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli5757 on July 11, 2017, 08:02:48 PM
Love how I literally have this on my account right above my card but still only getting back 35%
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eliraps on July 12, 2017, 06:12:57 PM
Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 12, 2017, 06:16:07 PM
Considering (i) the rebate posts 31 days after booking since April, (ii) the benefit changed to 35% on June 1, and (iii) two weeks after 31 days would be a total of 45 days which would bring us to July 16 at the earliest, no, there are no DPs--unless you can travel into the future.

But, if you could do that, you wouldn't be asking, I guess.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 12, 2017, 06:16:18 PM
Just spoke to rep who told me that the 15% (beyond the 35%) will post about 2 weeks after the 35% posts.
Any DP to prove or disprove this?
Should be in the next 3-4 days, I've been told that a couple of times already.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: maxie m on July 12, 2017, 06:18:16 PM
Should be in the next 3-4 days, I've been told that a couple of times already.
yup, "we're almost at the end" ;)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 12, 2017, 08:00:22 PM
Should be in the next 3-4 days, I've been told that a couple of times already.
Heard that as well. So annoying.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on July 13, 2017, 08:23:04 AM
received the other 15% !
booking done Jun 1st
Quote
07/13/2017   Adjusted   Airline Bonus + 15%                   "","""(amount)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on July 13, 2017, 08:38:01 AM
Automatic or did you call?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 09:45:18 AM
Automatic or did you call?
received the other 15% !
booking done Jun 1st
Same here. Booking done 06/02. I did chat with them and call two days ago, but only the ones that were 31 days +2 weeks were adjusted. Not the ones that were 31, but not +2 weeks yet.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on July 13, 2017, 09:49:59 AM
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end. 
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 13, 2017, 09:53:08 AM
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on July 13, 2017, 09:56:16 AM
Terms and conditions always said 6-10 weeks... If the 15% is automatically posting it's not the end of the world.
Something I've learned with customer service, is that when you exceed expectations, its only complimentary for a short period of time, it then becomes the norm. If it was a month or 6 weeks to begin with, that one thing, but to change it after the fact,is bad customer service. Yes, everything is by the books per se, but still frustrating to the customer.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Coinguy on July 13, 2017, 10:01:42 AM
I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 13, 2017, 10:08:12 AM
This is bull. They went downhill way too fast. I understand some of it was inevitable, but to go from 50% back next day, to 50% back in a month, to downgrading to 35% and supposedly upholding the terms for a year, but not unless you call, to waiting an additional 2 weeks on top of the month... Where will it end.

AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on July 13, 2017, 10:08:55 AM
I made a booking on 6/4 for a for a United economy flight (which is my choice for the 50%) I got 24,794 back on 7/5 and the rest posted today automatically. I was going to call and ask for the missing points, however I'm under FR at the moment and figured I should wait till it's over.
FR is irrelevant to this.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 10:13:27 AM
AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
Why is 2 days not enough to stop that? Why 31 days?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on July 13, 2017, 10:17:49 AM
AMEX was hemorrhaging money when it posted next day. They're going to stop that bleeding no matter what you think is "bull" or bad customer service.
Agreed, but they didn't even address it. People booked flights, expecting returns as they were the day before, only to find those points tied up for a month. These moves have to be made, it's just how you make them.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 13, 2017, 10:39:45 AM
Why is 2 days not enough to stop that? Why 31 days?
Because your only thinking about one type of loss.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AsherO on July 13, 2017, 10:56:29 AM
They are keeping to what they said in the title of this thread, rebate posting within 6-10 weeks. Part of it (35%) posts on day 31 and the rest (15%) posts two weeks later.

Would you prefer the entire 50% posts 6+ weeks after the redemption?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 11:08:57 AM
Because your only thinking about one type of loss.
And you're referring to just regular usage? Meaning they want to limit the amount of times you can redeem the points for 50% back by making you wait 6 weeks to get it back? Then, if @Dan is right, that the banks pay airlines close to 2cpp, then why don't they limit airline transfers, as well?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 13, 2017, 11:23:40 AM
And you're referring to just regular usage? Meaning they want to limit the amount of times you can redeem the points for 50% back by making you wait 6 weeks to get it back? Then, if @Dan is right, that the banks pay airlines close to 2cpp, then why don't they limit airline transfers, as well?
This is easy usage, if you're booking your regular travel ticket there's no reason not to use these anyways... For regular points it takes a little more work...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on July 13, 2017, 11:30:38 AM
They don't pay anywhere near 2cpp for most airlines.
Probably around 1cpp for most.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 11:42:02 AM
They don't pay anywhere near 2cpp for most airlines.
Probably around 1cpp for most.
Don't you usually say they pay close to 2cpp? You mean to be an exclusive cc partner?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on July 13, 2017, 11:46:02 AM
I think he is saying when you transfer to an airline vs when a cobranded airline card
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on July 13, 2017, 11:50:22 AM
You mean to be an exclusive cc partner?
Indeed. That's what costs the premium.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 11:52:22 AM
Indeed. That's what costs the premium.
Thank for updating the post. Can you clarify that Amex is only posting the extra 15% only for those transactions in which 6 weeks have passed? In other words, it's not "fixed", it's by design. 31 days plus 2 weeks.

ETA: @Dan Thanks!
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on July 13, 2017, 01:32:34 PM
Automatic or did you call?
called when the 35% posted; when she realized that I booked on the personnel card she said that I shouldn't have got any rebate
so I just changed the topic

thanks Dan for the Idea now I also received 5x on the purchase
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 13, 2017, 01:33:57 PM
Also was told that nonsense.

Nothing irks me more than when a rep tells you something you know to be false as the gospel truth.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on July 13, 2017, 01:37:07 PM
Thank for updating the post. Can you clarify that Amex is only posting the extra 15% only for those transactions in which 6 weeks have passed? In other words, it's not "fixed", it's by design. 31 days plus 2 weeks.

ETA: @Dan Thanks!
don't think this was there original plan, looks like there fixing there mistake.
I wouldn't be surprised if it starts posting together or two transactions at the same time
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on July 13, 2017, 01:38:12 PM
Also was told that nonsense.

Nothing irks me more than when a rep tells you something you know to be false as the gospel truth.
but thanks do DDMS and DDF I booked it on the personnel
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on July 13, 2017, 01:41:43 PM
don't think this was there original plan, looks like there fixing there mistake.
I wouldn't be surprised if it starts posting together or two transactions at the same time
-1.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on July 13, 2017, 02:37:53 PM
AMEX was hemorrhaging money when it posted next day.
Source?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 13, 2017, 02:41:30 PM
Source?

Cannot reveal.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on July 13, 2017, 02:46:01 PM
Cannot reveal.
The reason I ask is because my source says it was the RAT.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 13, 2017, 02:50:24 PM
It was, afaik.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Zevwolf on July 14, 2017, 10:32:09 AM
If I have two BP 1 before 6/1 and 1 after, do I get the 50% bonus on both cards?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on July 14, 2017, 10:54:04 AM
If I have two BP 1 before 6/1 and 1 after, do I get the 50% bonus on both cards?
Mmmm why wouldn't you just book the flights on the one that is before 6/1?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on July 14, 2017, 10:57:31 AM
Mmmm why wouldn't you just book the flights on the one that is before 6/1?
Different airline selected?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on July 14, 2017, 11:00:34 AM
Different airline selected?
Not too hard to get it switched. But I guess that could be different for heavy usage.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Ehad on July 14, 2017, 02:12:21 PM
why dont we start a major campaign of complains concerning the way MR are being attributed. It might have the merit of catching some policy makers's eyes and bring upon some real change.
1) we have to wait 2 billing cycles to see them posted? as far as i know UR posts even before payment!
2) this whole rebate story is impossible it killed the enticement of having the card
3) they should be told clearly that they are using methods of attribution relevant of the 60's where computers were updated manually and therefore the length of time.
they should make them pending payment to the most. their system of forfeited points is really not up to the image they are trying to build for themselves. its been deception after deception. i have 2 BP, 2GB 1PRG 2Blue and i still feel they are all fare behind ANY Chase even CS wise. i dont know what happened i am their customer since 95 but they did not improve at all to say the least!
Same with MATMID, by the way....
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mochjas on July 14, 2017, 02:32:59 PM
why dont we start a major campaign of complains concerning the way MR are being attributed. It might have the merit of catching some policy makers's eyes and bring upon some real change.
1) we have to wait 2 billing cycles to see them posted? as far as i know UR posts even before payment!
2) this whole rebate story is impossible it killed the enticement of having the card
3) they should be told clearly that they are using methods of attribution relevant of the 60's where computers were updated manually and therefore the length of time.
they should make them pending payment to the most. their system of forfeited points is really not up to the image they are trying to build for themselves. its been deception after deception. i have 2 BP, 2GB 1PRG 2Blue and i still feel they are all fare behind ANY Chase even CS wise. i dont know what happened i am their customer since 95 but they did not improve at all to say the least!
Same with MATMID, by the way....
If you want to start a campaign against anyone then start it against the people who were abusing this perk and caused it to be ruined for everyone....
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 14, 2017, 03:49:47 PM
If you want to start a campaign against anyone then start it against the people who were abusing this perk and caused it to be ruined for everyone....

Because your only thinking about one type of loss.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on July 20, 2017, 09:23:05 AM
Are people literally seeing the rebate hit after 30 days? I made a booking on 6/19 and haven't received the rebate yet.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on July 20, 2017, 09:23:58 AM
Are people literally seeing the rebate hit after 30 days? I made a booking on 6/19 and haven't received the rebate yet.
June is only 30 days. Wait till tonight.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: 12HRS on July 20, 2017, 04:37:49 PM
June is only 30 days. Wait till tonight.

For what its worth I have one from the 18th that did not post yet
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: sm8542 on July 21, 2017, 01:57:32 PM
For what its worth I have one from the 18th that did not post yet
+1 :-X
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on July 21, 2017, 02:11:46 PM
Are people literally seeing the rebate hit after 30 days? I made a booking on 6/19 and haven't received the rebate yet.
Mine posted yesterday. 35% only. Will wait another 2 weeks to see if the other 15% post automatically.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: amx on July 23, 2017, 12:12:02 AM
I used my bp for tickets about a week ago (actually used the pp which is connected) , AF just hit on bp and wanna cancel  the card, will I still get the 50%  bonus back? (grandfathered). TIA
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on July 24, 2017, 12:13:47 PM
So is it two weeks (after 35%) for the 15% to post?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on July 24, 2017, 12:15:50 PM
So is it two weeks (after 35%) for the 15% to post?
Yes.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elimmm on July 24, 2017, 05:01:48 PM
Anyone know if 5X plat amex-travel bonus, or 35/50% bonuses will post AFTER card is downgraded??
thanks
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Joe4007 on July 24, 2017, 05:23:43 PM
So is it two weeks (after 35%) for the 15% to post?
I've had it post in a week.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on July 26, 2017, 01:04:47 PM
Mine posted yesterday. 35% only. Will wait another 2 weeks to see if the other 15% post automatically.
Extra 15% posted less than a week after the first batch of points.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Club2000 on July 31, 2017, 11:34:47 AM
hi,

I have amex plat bizz with preferred  airlines as DL
amex plat (regular ) with preferred airlines as AA

they are both on the same acc of membership reward

if i book using point with the amex plat for AA flight will i get the 50% back ? not debiting the amex plat bizz
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 31, 2017, 11:58:04 AM
No.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on July 31, 2017, 11:59:14 AM
hi,

I have amex plat bizz with preferred  airlines as DL
amex plat (regular ) with preferred airlines as AA

they are both on the same acc of membership reward

if i book using point with the amex plat for AA flight will i get the 50% back ? not debiting the amex plat bizz
You'll have to change your selected airline on the BP to AA.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Club2000 on July 31, 2017, 12:02:29 PM
can i change randomly my preferred airline
I haven't used my airline credit

amex rep once told me that as long that i didnt use my credit i can change the pref airline , is that true ? still ongoing?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on July 31, 2017, 12:02:51 PM
can i change randomly my preferred airline
I haven't used my airline credit

amex rep once told me that as long that i didnt use my credit i can change the pref airline , is that true ? still ongoing?
Yes, use chat.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: beastieb on August 01, 2017, 02:19:46 PM
I received an email from amex reiterating the 50% airline bonus on 7/31 along with some other random info on my biz platinum. I used points to purchase tickets on 7/5, and 7/16 so we will see what bonus is currently built in within the next week. Hopefully I won't have to get them to manually do anything.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on August 04, 2017, 05:30:40 PM
You'll have to change your selected airline on the BP to AA.

But is it confirmed that if i bought a business class ticket with my amex consumer with "pay with points" and i have biz platinums in the same account i will automatically receive 50% back? Last time i spent hours on the phone trying to manually do it? Thanks
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on August 04, 2017, 05:31:37 PM
eh i used my amex  "platinum" consumer for the pay with points.... :)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on August 04, 2017, 05:41:48 PM
ANY INFO? I need to know if i can relax, or if i need to smart making all my phone calls now. ;D
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on August 04, 2017, 05:48:14 PM
Yes. As long as connected to same MR account, should post 31-32 days + up to 15.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on August 04, 2017, 05:50:07 PM
Thank you very much
what does "up to 15" mean?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on August 04, 2017, 06:02:20 PM
Thank you very much
what does "up to 15" mean?
35% will post around 30 days, the last 15% will post around two weeks after that.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on August 04, 2017, 06:04:50 PM
aha. thanks! good shabbos
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on August 04, 2017, 06:05:14 PM
aha. thanks! good shabbos
you too.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 06, 2017, 03:52:37 PM
Did anyone know that tickets booked through Amex travel on a Friday can be cancelled without charge until Monday night? I had to cancel a booking I made a Friday and figured I'll try to call to see if they have the same policy as Priceline and they do.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: David Smith on August 06, 2017, 04:53:11 PM
Good to know, thanks.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 06, 2017, 06:39:37 PM
Should be put in the wiki in some thread. Not sure which.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: beastieb on August 07, 2017, 01:53:14 PM
Just got 35% back on a flight from a month ago. Chatted with CSR and they advised this is a known issue and the remaining 15% would automatically hit my account in a few more weeks.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on August 07, 2017, 02:20:53 PM
Just got 35% back on a flight from a month ago. Chatted with CSR and they advised this is a known issue and the remaining 15% would automatically hit my account in a few more weeks.
:o
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on August 07, 2017, 02:26:26 PM
:o
Just got 35% back on a flight from a month ago. Chatted with CSR and they advised this is a known issue and the remaining 15% would automatically hit my account in a few more weeks.
Old news, read through this thread, the 15% will post around 2 weeks later.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on August 07, 2017, 03:08:31 PM
Old news, read through this thread, the 15% will post around 2 weeks later.
Yeah, that's basically the premise of this thread (or at least the last 10 pages).
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: beastieb on August 10, 2017, 01:15:33 AM
Just got 35% back on a flight from a month ago. Chatted with CSR and they advised this is a known issue and the remaining 15% would automatically hit my account in a few more weeks.

The remaining 15% posted 3 days later, seems like they have sorted things out better.

"Adjusted   Airline Bonus + 15%"
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 10, 2017, 06:58:28 PM
Is there any way to add an AA business extra ffn when booking with Amex Travel?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Joe4007 on August 10, 2017, 08:56:07 PM
Is there any way to add an AA business extra ffn when booking with Amex Travel?
Call AA after booking.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 10, 2017, 08:59:30 PM
Call AA after booking.
Thanks.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on August 11, 2017, 11:23:03 AM
Did anyone know that tickets booked through Amex travel on a Friday can be cancelled without charge until Monday night? I had to cancel a booking I made a Friday and figured I'll try to call to see if they have the same policy as Priceline and they do.

Any other DP's of this?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 11, 2017, 01:57:36 PM
Any other DP's of this?
You could try it yourself today  :P
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on August 11, 2017, 02:00:00 PM
You could try it yourself today 
I may have to...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 11, 2017, 02:10:26 PM
I may have to...
You could call an hour later and say that you're unsure if you can keep it, "until when can I cancel?"
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: JACKBLUE on August 11, 2017, 02:16:20 PM
You could call an hour later and say that you're unsure if you can keep it, "until when can I cancel?"
and even if they say 24 hours it doesn't mean they know what they're saying! DROPR....
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on August 14, 2017, 12:35:21 AM
Did anyone know that tickets booked through Amex travel on a Friday can be cancelled without charge until Monday night? I had to cancel a booking I made a Friday and figured I'll try to call to see if they have the same policy as Priceline and they do.
You could try it yourself today  :P

I can now confirm this...


Can I bestow this upon myself?

You, sir, are a data point. Congratulations.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on August 14, 2017, 08:51:15 AM
Can this now be stickied or wikified somewhere? Not sure where the proper thread should be.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eliraps on August 14, 2017, 11:23:35 PM
Been almost 6 weeks and still no rebate. I changed my airline of choice on the phone just before booking the ticket.
Am I going to have to fight for this?
Is there any point calling now, or will they tell me to wait till 10 weeks and if nothing changes to call back?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: cardkid on August 15, 2017, 09:22:54 AM
Just adding another datapoint but 35% of the points posted for me ~31 days after the purchase. Expecting the other 15% in the next week or so.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: cardkid on August 15, 2017, 09:24:11 AM
Been almost 6 weeks and still no rebate. I changed my airline of choice on the phone just before booking the ticket.
Am I going to have to fight for this?
Is there any point calling now, or will they tell me to wait till 10 weeks and if nothing changes to call back?
Previously when I changed my airline choice (through chat), a rep told me it takes up to 24 hours for the airline choice to be changed. Can't say that's the definitive rule though since chat reps aren't always the most knowledgeable.  Did you receive an email before you booked the ticket confirming the change?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yehuda25 on August 27, 2017, 10:34:37 PM
used points for travel on 7/19, no rebate yet... does that mean i''ll have to call in for it?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on August 27, 2017, 10:36:27 PM
used points for travel on 7/19, no rebate yet... does that mean i''ll have to call in for it?
Yup
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Yehuda25 on August 27, 2017, 10:40:40 PM
Yup
thanks.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on September 06, 2017, 10:56:51 AM
BTW now the rebates are coming 50% at once not broken into 35+15
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mountain Man on September 06, 2017, 12:39:34 PM
BTW now the rebates are coming 50% at once not broken into 35+15
Do they still have 30 days delay?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on September 06, 2017, 01:00:49 PM
BTW now the rebates are coming 50% at once not broken into 35+15

I just had rebates come in last 2 weeks that came 35+15
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on September 06, 2017, 04:03:07 PM
Do they still have 30 days delay?
Yes
I just had rebates come in last 2 weeks that came 35+15
two weeks is a long time ago...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on September 06, 2017, 07:10:43 PM
BTW now the rebates are coming 50% at once not broken into 35+15
Right. Since about a week ago.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chulent613 on October 03, 2017, 09:26:16 PM
If I close my platinum card before the rebate comes in will I still get the 50%?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on October 17, 2017, 11:13:14 AM
I believe it needs to be called in.

Also, if you were trying to book with points, you can't. That may have been the reason as well.
I once thought of that. How is that done? Would Jetblue sell you a ticket for them if you fly only Iceland Air? Or only if you connect with Jetblue? I tried searching for a route that they fly on Jetblue's website, and jetblue didn't come up with anything, even though Jetblue had both cities listed as partner cities..
I see. I wasn't booking with points. I wanted to see if it's possible to use with BP. Jetblue appears on Amex travel? Or I have to call Jetblue, book, and call Amex?
Cross posting in order to ask in the right thread.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on October 23, 2017, 07:13:52 PM
Any update on the delay,
Booked mid September, still waiting
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SoloExperiment on October 23, 2017, 07:59:32 PM
Just had Points Post a few days ago 30 days after booking
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on October 23, 2017, 08:15:39 PM
Thanks
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on October 25, 2017, 02:01:04 PM
If i have one biz platinum that is still eligible for 50% rebate but its delta and another one that is AA but is only 35% and i wanna do AA ticket now and get 50% is that possible? Which card do i use? any?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on October 25, 2017, 02:02:30 PM
If i have one biz platinum that is still eligible for 50% rebate but its delta and another one that is AA but is only 35% and i wanna do AA ticket now and get 50% is that possible? Which card do i use? any?
Chat to switch selected airline.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on October 25, 2017, 02:06:03 PM
but then i gotta wait a day or so to do it. no?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on October 25, 2017, 02:38:03 PM
anyone?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on October 25, 2017, 03:35:27 PM
but then i gotta wait a day or so to do it. no?
Says who?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on October 26, 2017, 12:01:05 PM
anyone?
Chat to switch selected airline.
You were already answered.

No need to wait
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: faigy76 on October 29, 2017, 10:40:58 AM
Is there anyone that has a grandfathered 50% points bonus on their anex plat  account and willing to book 4 tickets to tlv on united and will pay For points used? Is this the right thread?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on October 29, 2017, 01:28:10 PM
Is there anyone that has a grandfathered 50% points bonus on their anex plat  account and willing to book 4 tickets to tlv on united and will pay For points used? Is this the right thread?
Buying/selling of points is not allowed here.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on October 29, 2017, 06:35:51 PM
Buying/selling of points is not allowed here.
Its not buying or selling points.

Amex gives you a statement credit.

You're just booking your flight on someone elses card and reimbursing them at a discounted rate
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Pesach on October 30, 2017, 10:08:50 PM
Booked Amex  flight with points on Amex business  plat and then  Switched over to paying with money for insurance purposes and then back to  paying with points . However I only got 35% back? Called Amex and told them I'm grandfathered in to get an additional 15 percent.they told me  to  file some claims form ? Any advice on what I should do? Thanks
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ejb123 on November 16, 2017, 11:59:35 AM
You were already answered.

No need to wait

In response to this - I am currently being denied for my rebate since AMEX is showing my airline selection being made the day after my airline choice was made online and therefore after I made my pay by miles ticket (made an hour after I selected the airline). Anyone else deal with this and successfully get the points rebated?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on November 16, 2017, 12:46:16 PM
In response to this - I am currently being denied for my rebate since AMEX is showing my airline selection being made the day after my airline choice was made online and therefore after I made my pay by miles ticket (made an hour after I selected the airline). Anyone else deal with this and successfully get the points rebated?
That's not the same thing.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: shmooz on December 03, 2017, 11:59:30 AM
Is it still about a month plus to get the 35 and 15%?

is there any way to expedite?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitzyul on January 19, 2018, 12:23:48 PM
Chatted with AMEX and confirmed that Im grandfathered in for the 50% until June. Purchased ticket and they only gave me 35%.  After waiting a few months I called and they said that they dont see that I'm eligible for the 50%. I told them I have a screen shot of the the chat screen and gave them the date, time and name who I chatted with and its not fair cause I wouldn't have purchased the ticket. "Sorry nothing we can do, because we dont see your acct is grandfathered in".
Any options?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 19, 2018, 12:32:50 PM
Really incredible.

If I were you, I'd commence arbitration or sue in small claims.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on January 19, 2018, 12:46:22 PM
Chatted with AMEX and confirmed that Im grandfathered in for the 50% until June.
When did you get the card?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on January 19, 2018, 12:48:28 PM
When did you get the card?
+1 Was the rep that told you you were still eligible wrong, or was the second rep you spoke to wrong?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitzyul on January 19, 2018, 01:30:34 PM
+1 Was the rep that told you you were still eligible wrong, or was the second rep you spoke to wrong?
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on January 19, 2018, 01:31:14 PM
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%
Did you get an email with the end date of your 50% bonus?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on January 19, 2018, 01:32:57 PM
Dont remember when I got the card. I even asked how come on the web page it states only 35%, and he said it was default and doesnt include me because Im grandfathered in.
I chatted again now and they claim they have no record of my first chat and that its 35%
Ask them when your card was opened or check CK.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 19, 2018, 01:51:24 PM
Ask them when your card was opened or check CK.

Biz cards don't show up on CK.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 19, 2018, 01:53:19 PM
FWIW, I was also told by a chat rep I had until May 2018 on one of my BPs, even though I knew it was expired.

Called and a rep told me on the phone the true story: expired.

But in your case, (i) I'd keep better records, (ii) still pursue the avenues I recommended.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on January 19, 2018, 01:53:48 PM
Biz cards don't show up on CK.
Inquiry will (TU & EQ). Won't help if he has a ton of them.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on January 19, 2018, 02:01:20 PM
Inquiry will (TU & EQ). Won't help if he has a ton of them.
Amex often times won't pull at all if you have a card open.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on January 19, 2018, 02:03:42 PM
Did you get an email with the end date of your 50% bonus?
+1 this email will make all the difference.
Amex often times won't pull at all if you have a card open.
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chbochur on January 20, 2018, 07:05:33 PM
FWIW, I was also told by a chat rep I had until May 2018 on one of my BPs, even though I knew it was expired.

Called and a rep told me on the phone the true story: expired.

But in your case, (i) I'd keep better records, (ii) still pursue the avenues I recommended.
I have a similar story I called in and they confirmed I'm grandfathered in till may (although it really should be expiring any day) and I had the csr send me an email confirming this I hope its good enough to fight and get the 50% back
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aryeh1 on January 20, 2018, 07:31:37 PM
Now that it's taking much longer for the 50% rebate, what happens if I need to legitimately cancel a booking within 24 hours, before the rebate posts? I end up essentially redeeming the MR for 1 cent each?
I might have to also cancel within 24 hours, is this generally the case, you donít get 50% rebate and end up with 1cpp?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 20, 2018, 11:22:33 PM
Are Amex insider fares triggering the 50/35% rebate?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: high end hobo on January 20, 2018, 11:25:10 PM
Are Amex insider fares triggering the 50/35% rebate?
sure
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on January 21, 2018, 09:57:34 AM
I might have to also cancel within 24 hours, is this generally the case, you donít get 50% rebate and end up with 1cpp?
you can ask them to refund the points
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aryeh1 on January 21, 2018, 10:01:41 AM
you can ask them to refund the points
But is this the case that 50% back won't kick in?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on January 21, 2018, 10:23:01 AM
But is this the case that 50% back won't kick in?
Yes. As stated many times in this thread.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on January 21, 2018, 12:56:31 PM
But is this the case that 50% back won't kick in?
correct, or it might kick in and then be adjusted 2 Days Later
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: aryeh1 on January 21, 2018, 01:33:53 PM
you can ask them to refund the points
Can be done anytime after cancelling ticket or need to ask within 24 hrs?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 22, 2018, 11:40:51 AM
Can I book DL/AA basic economy via Amex travel? Not seeing it online. Do I need to PUTPAC?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on January 22, 2018, 11:44:19 AM
Can I book DL/AA basic economy via Amex travel? Not seeing it online. Do I need to PUTPAC?
Can't be booked online
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 22, 2018, 12:48:07 PM
I called but seems like they want to charge a phone booking fee...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on January 22, 2018, 01:02:19 PM
Can't be booked online
+1, and I've had issues over the phone before.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yitrap on January 22, 2018, 01:03:15 PM
I called but seems like they want to charge a phone booking fee...
Can get them to waive it
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on January 22, 2018, 08:15:58 PM
Can get them to waive it
+1 explain that it's not bookable online
Can be done anytime after cancelling ticket or need to ask within 24 hrs?
I think anytime, but you can try and let us know
 you must speak with the membership rewards team or platinum travel rep, not the regular amex travel.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on January 22, 2018, 10:10:10 PM
Can be done anytime after cancelling ticket or need to ask within 24 hrs?
Easiest way is the same call when canceling.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 23, 2018, 09:47:43 AM
Can I book DL/AA basic economy via Amex travel? Not seeing it online. Do I need to PUTPAC?
Following up on this:

Got bounced back and forth between membership rewards department and Amex travel. Finally ended up speaking to a 3rd department - "membership rewards travel".

Rep there searched but couldn't find DL basic economy even though I could see it on delta.com and GF.

She advised me to book the tickets directly with DL and contact her department 48+ hours later to redeem points to offset the purchase. She also confirmed that I'd (eventually) receive the 50% rebate.

Is this a case of DNROPR?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 23, 2018, 09:52:12 AM
No, just make sure your account is notated.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 23, 2018, 10:26:56 AM
DP: Latest rebate took 34 days to post.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yossig on January 23, 2018, 11:06:20 AM
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on January 23, 2018, 02:51:26 PM
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?
Only travel benefits
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on January 23, 2018, 03:55:09 PM
are upgrade (green to platinum) bonuses also delayed or its only the travel benefit?
You have an upgrade link?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on January 23, 2018, 03:55:29 PM
DP: Latest rebate took 34 days to post.
Took 33 days for me, posted today.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 23, 2018, 05:31:01 PM
No, just make sure your account is notated.
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on January 23, 2018, 05:43:54 PM
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.
I would cancel the ticket and get it noted in your account before you rebook.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 23, 2018, 05:47:59 PM
Ugh...

Booked the ticket. Then called Amex to notate the account and again bounced from one department to another. No one wants to put on writing that I'll receive the 50% rebate. All they'll promise is the 1:1 redemption rate (instead of the usual 1:0.67).

Last phone rep recommended that I cancel the ticket with Delta (still within 24 hours of booking) and then call "Platinum Travel Services" to book. Rep claimed that they show more fares than Amex Travel online/phone.

Amex has way too many departments but none are willing/able to satisfy customer needs.

I used to find Amex CSR's so accommodating and easy to deal with. Now it seems like all they want to do is pass you along to the next dept.

No one is going to notate you'll receive 50%. All that needs to be notated is that they can process the pay with points post-charge.

If you have 50%, it should rebate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on January 23, 2018, 06:00:42 PM
No one is going to notate you'll receive 50%. All that needs to be notated is that they can process the pay with points post-charge.

If you have 50%, it should rebate.
Got it, thanks walking me through this. I think I'll get the hang of it just in time for my 50% rebate to expire

In the mean time, I've cancelled the original ticket booked with Delta. I then called Platinum Travel Services (1-800-443-7672). Agent was able to pull up the basic economy fare, waive the phone booking fee, and process the pay with points request.

Platinum travel services is much better than Amex travel. No phone tree and expanded fare availability.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 23, 2018, 06:26:14 PM
Yes, plat travel is an actual agency.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: shmooz on January 23, 2018, 07:19:51 PM
Took 33 days for me, posted today.

Same here, 50% in one shot

What happens if you close the biz plat after booking? Do you get any refund? Assuming you have other MR cards.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yossig on January 26, 2018, 11:12:00 AM
You have an upgrade link?
called in
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: SrulyS on February 13, 2018, 08:01:50 PM
Previously when I changed my airline choice (through chat), a rep told me it takes up to 24 hours for the airline choice to be changed. Can't say that's the definitive rule though since chat reps aren't always the most knowledgeable.

Do I have to wait at all after chatting to make changes? I see mixed opinions/data points over the last four pages of this thread.

Assuming the answer is yes is it any different if I got an email and the status updated in my account (both happened immediately)?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on February 13, 2018, 11:54:06 PM
Do I have to wait at all after chatting to make changes? I see mixed opinions/data points over the last four pages of this thread.

Assuming the answer is yes is it any different if I got an email and the status updated in my account (both happened immediately)?
Airline changed while I was still chatting. Made a booking once I was done with chat.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chff on March 01, 2018, 06:52:07 PM
I believe I'm grandfathered in the 50, does it show anywhere or I will just get the rebate?
I'm looking at a fare and Amex Travel is with $250 more the published fare, calling in will help?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ejb123 on March 02, 2018, 06:57:22 AM
Same here, 50% in one shot

What happens if you close the biz plat after booking? Do you get any refund? Assuming you have other MR cards.

Great question - in the same spot. My annual fee just hit and I am waiting for the rebate to hit. Not sure what do to do. I know they prorated rebate is available, but that makes the points worth less if I have to pay part of the fee to get to the rebate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on March 02, 2018, 08:17:13 AM
Great question - in the same spot. My annual fee just hit and I am waiting for the rebate to hit. Not sure what do to do. I know they prorated rebate is available, but that makes the points worth less if I have to pay part of the fee to get to the rebate.
When day did you book? What day did the fee post?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chff on March 02, 2018, 05:22:13 PM


I'm looking at a fare and Amex Travel is with $250 more the published fare, calling in will help?

Amex.com showed a difference of $315 but on the next page when entering the names it showed the correct amount
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on March 03, 2018, 09:54:12 PM

Amex.com showed a difference of $315 but on the next page when entering the names it showed the correct amount.
Thanks for reporting back.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: rr1 on March 04, 2018, 12:37:38 AM
I believe I'm grandfathered in the 50, does it show anywhere or I will just get the rebate?
I'm looking at a fare and Amex Travel is with $250 more the published fare, calling in will help?
Call platinum travel when the website does show correctly
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on March 14, 2018, 11:32:25 AM
My grandfathered benefits are due to expire in May.
Will rebates I accrue on bookings made prior to that count towards the 500k cap?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on March 15, 2018, 10:46:31 AM
My grandfathered benefits are due to expire in May.
Will rebates I accrue on bookings made prior to that count towards the 500k cap?
No
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Hamavin on March 15, 2018, 03:21:34 PM
a regular 35% biz plat how long does it take to get refund?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on March 22, 2018, 02:35:41 PM
Bookings from 2/9 and 2/21 did not post rebate so far.  >:(
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: BP16 on March 22, 2018, 04:39:21 PM
Bookings from 2/9 and 2/21 did not post rebate so far.  >:(
Call in and have them do the 2/9. The 2/21 its not 30 days as Feb had 28 days
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on March 22, 2018, 05:14:41 PM
Call in and have them do the 2/9. The 2/21 its not 30 days as Feb had 28 days
Will wait for 2/21 then call.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on March 26, 2018, 12:28:01 PM
Bookings from 2/9 and 2/21 did not post rebate so far.  >:(
Idiot alert. 2/9 booking was not with selected airline.  :-[
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on March 26, 2018, 12:41:23 PM
Idiot alert. 2/9 booking was not with selected airline.  :-[
Yikes
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on March 27, 2018, 08:34:31 AM
Idiot alert. 2/9 booking was not with selected airline.  :-[
so ask them to refund it
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on April 02, 2018, 04:52:01 PM
Card holder doesn't have to be on reservation to qualify for 50% rebate, right?

Only asking b/c I usually get an email the morning after I book that says "Congratulations, the flight you booked is eligible to qualify for the 50% Airline Bonus..."

But I received no such email for a reservation made yesterday for my in-laws. 
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mmgfarb on April 02, 2018, 04:53:40 PM
Card holder doesn't have to be on reservation to qualify for 50% rebate, right?

Only asking b/c I usually get an email the morning after I book that says "Congratulations, the flight you booked is eligible to qualify for the 50% Airline Bonus..."

But I received no such email for a reservation made yesterday for my in-laws.
AH does not have to be on the reservation.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 02, 2018, 04:58:28 PM
But I received no such email for a reservation made yesterday for my in-laws.
I get emails for about 3 out 4 bookings.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: davidrotts63 on April 02, 2018, 04:59:27 PM
I get emails for about 3 out 4 bookings.
Was the 4th the wrong airline? :)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 02, 2018, 05:06:41 PM
Idiot alert. 2/9 booking was not with selected airline.  :-[
Wrong thread.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 02, 2018, 05:09:19 PM
Wrong thread.
It was an update to why I missing a 50% rebate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Dan on April 02, 2018, 05:12:35 PM
It was an update to why I missing a 50% rebate.
Lol, I see you already posted it int he right one as well :D
http://forums.dansdeals.com/index.php?topic=33898
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Mr. CC on April 09, 2018, 01:55:54 PM
It was an update to why I missing a 50% rebate.
Did you yet ask them to refund all the points and charge your card instead?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 09, 2018, 03:22:37 PM
Did you yet ask them to refund all the points and charge your card instead?
No but might and try asking for a one time curtesy credit.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: chff on April 18, 2018, 04:37:57 PM
Wanted to book something this Friday and it wasn't showing online (+ I really wanted to issue the ticket on own own - but honestly it wasn't showing online). Call Plat Travel and they told me $39 phone fee - they transferred me to web support, web support wasn't able to assist, back to plat and they told me they will waive the fee. Plat told me that once he takes the points I won't be able to cancel the ticket (even within 24) so he said he will issue the ticket and I can call Monday MR to manually apply the points.

So I called MR directly and said I'm having trouble booking online, so she said doing it over the phone, I said they aren't willing to waive the phone fee, and Im being tossed from online support to phone, can you auth that I can book on my own? NO - we don't allow

Called back 5 min later and the agent said right away we will make an exception, and even read to me the rules, that I need to call within 48 hours to apply etc. So I right away issued my own ticket and call plat service to void theirs....

Called Sunday to apply points and refund, they said it needs to post, I said you said within 48 - they said 48 once it posts

Called back Monday, agent right away checked and said she will process the points and do the refund, I asked regarding my refund, so she said she will do right away less 35, I said its my last day for 50 - placed on hold and came back that she took out full points and right away refunded 50%..

RIP 50%
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: shmooz on April 18, 2018, 04:57:42 PM
Thanks for the info

My last day is coming up as well, is that the last day to book, or the refund needs to post by then?

Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli232 on April 18, 2018, 05:00:32 PM
No but might and try asking for a one time curtesy credit.
did it work? 
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli232 on April 18, 2018, 05:01:30 PM
another question if part of the ticket is business class do you need to select an airline for the rest?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: wakimike on April 25, 2018, 02:04:45 PM
Would anyone know if i'll get 35% back on a round trip ticket that has 1 flight my preferred airline and one flight another airline (economy fare). For example delta (preferred airline) going and Alitalia  returning
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 25, 2018, 02:27:34 PM
did it work?
No but they refunded the points and let me pay cash.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: New Yorker on April 25, 2018, 02:44:27 PM
No but they refunded the points and let me pay cash.

I had the same thing. Then after a month I got the 50% points back even though I ended up paying cash not points. I had the points for two months after which they took it back.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: ChaimMoskowitz on April 25, 2018, 02:48:42 PM
I had the same thing. Then after a month I got the 50% points back even though I ended up paying cash not points. I had the points for two months after which they took it back.
+1
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on April 25, 2018, 02:49:57 PM
+1
It only took a day for them to clawback by me. But it was over 140k of points, so maybe it goes to a separate que to review...
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: eli232 on May 01, 2018, 05:03:57 PM
another question if part of the ticket is business class do you need to select an airline for the rest?
just confirmed with CSR that per their terms if any leg is business you get 50/35% back
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: shmooz on May 01, 2018, 05:16:11 PM
just confirmed with CSR that per their terms if any leg is business you get 50/35% back

nice

just to know, you cannot book part Y part J online IME , need to call and then try to get them to waive phone fee
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: elya on May 01, 2018, 08:43:11 PM
Would anyone know if i'll get 35% back on a round trip ticket that has 1 flight my preferred airline and one flight another airline (economy fare). For example delta (preferred airline) going and Alitalia  returning
If your selected airline is the issuing carrier you'll receive the rebate.

You can check this easily by looking at the ticket num.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on July 26, 2018, 07:38:08 AM
What steps do I need to follow to double dip and get 5x via personal plat + 35% rebate via biz plat? Would this work?

1. Log into amex travel using my personal plat login
2. Make J booking
3. Select option at checkout to pay in full with points

Or do I

1. Start the process with my biz plat login
2. select the option to pay with cc
3. use personal plat for payment
4. call Amex Travel to have them process payment with points instead
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 26, 2018, 07:40:03 AM
Neither. MR accounts of both cards need to be linked.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on July 26, 2018, 07:52:15 AM
Neither. MR accounts of both cards need to be linked.
they are
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on July 26, 2018, 07:54:35 AM
So then select use points and use PP for charge.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on January 13, 2019, 09:54:51 AM
So then select use points and use PP for charge.
So, to confirm
If i select pay with points using my PP and BP which is on account is selected that airline, I will automatically get the 35% points (plus the times 5)
And how long will it take?
Until now I have been paying with cash on BP and then calling up the next daY to apply the points and getting automatic 35% on the phone
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on January 13, 2019, 09:58:57 AM
Reports of 5x no longer working.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on January 13, 2019, 11:43:28 AM
Thanks. Yah, that's why i switched my method, I didnt realize that you wrote that in July.  :P
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: jew on January 13, 2019, 11:52:17 AM
It's just that recently I saw on the comments of a post (Cathay pacific deal) that Dan made it imply that it still works
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on January 13, 2019, 12:58:09 PM
Until now I have been paying with cash on BP and then calling up the next daY to apply the points and getting automatic 35% on the phone
So you get the 35% right away instead of waiting 4 weeks?
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on February 19, 2019, 10:49:48 AM
So then select use points and use PP for charge.
Used this method on 1/3/19 (subsequently became aware that they killed 5x) for the Air New Zealand glitch. Still no sign of the 35% rebate.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on February 19, 2019, 12:54:11 PM
Used this method on 1/3/19 (subsequently became aware that they killed 5x) for the Air New Zealand glitch. Still no sign of the 35% rebate.
You applied points after the purchase? They have to process it manually, but they usually will make you wait until the 6-8 week timeframe has passed until they would do it themselves. IME.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: farmbochur on February 19, 2019, 01:03:28 PM


You applied points after the purchase?

No, I applied points immediately.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mahnishma on March 04, 2019, 12:44:10 PM
How long does it take for 35% rebate? Thanks
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on March 04, 2019, 01:11:49 PM
31-32 days.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mahnishma on March 07, 2019, 09:21:05 AM
31-32 days.
Its been 32 days nothing... is this the most accurate info
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Naftuli19 on March 07, 2019, 10:01:08 AM
Its been 32 days nothing... is this the most accurate info
Chat or call in they will do it manually
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Naftuli19 on March 07, 2019, 10:02:41 AM
I just waited 45 days on 2 business class tickets when i called in they told that for some reason it wasn't credited and they had to do manually
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: mahnishma on March 07, 2019, 10:07:16 AM
I just waited 45 days on 2 business class tickets when i called in they told that for some reason it wasn't credited and they had to do manually
From feb 3rd Is it 31, 32 days? Not sure might be 31 so figured would give a day or two..
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Naftuli19 on March 07, 2019, 10:09:50 AM
From feb 3rd Is it 31, 32 days? Not sure might be 31 so figured would give a day or two..
If ur not desperate for the points and u dont have patients chatting or calling... i have had to do it manually a few times.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: menachem_m on March 07, 2019, 10:31:06 AM
Waiting about 5 weeks now, no rebate yet.
I did get though 5X TLS on day 31, go figure.
(Was not booked in conjunction with a personal plat.)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Naftuli19 on March 07, 2019, 10:33:28 AM
Chat or call in they will do it manually
Waiting about 5 weeks now, no rebate yet.
I did get though 5X TLS on day 31, go figure.
(Was not booked in conjunction with a personal plat.)
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: AJK on March 07, 2019, 11:06:25 AM
Waiting about 5 weeks now, no rebate yet.
I did get though 5X TLS on day 31, go figure.
(Was not booked in conjunction with a personal plat.)
The fact that you got 5x may mean the rebate isn't coming.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: menachem_m on March 07, 2019, 11:09:01 AM
The fact that you got 5x may mean the rebate isn't coming.
Right, thinking the same. Although there's no reason I shouldn't be eligible.

I made two more bookings the following week, so I'm specifically waiting to see if I can get the 5x on those two too, before calling in and manually getting the 35% back.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Naftuli19 on March 07, 2019, 11:11:12 AM
5X is only on cash tickets 35% is on points ticket only if u pay  the full amount with points,
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: as2 on March 07, 2019, 12:14:54 PM
I had it where they just never credited the points. Noticed it 6 months later, and had them do a full review of my account. Pathetic.
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: Geshmak25 on March 07, 2019, 12:16:55 PM
Waiting about 5 weeks now, no rebate yet.
I did get though 5X TLS on day 31, go figure.
(Was not booked in conjunction with a personal plat.)
This happened to me once. I called and got a good rep who understood the implication of the 5X TLS and credited me the 35% rebate on the spot (while letting me keep the 5X TLS).
Title: Re: Amex waiting 6-10 weeks to issue 50% rebate on Business Platinum bookings!
Post by: yelped on May 01, 2019, 08:35:44 PM
Amex IAP is now bookable online! Just login to Amex Travel with the account that has the Platinum card linked to it and the fares will show up.

Very useful for cheap business class fares in conjunction with 35% back, more useful now that you don't pay the $39 phone booking fee. (Disclosure: I never actually booked a business class ticket as I don't have that amount of points in my account.  :D )