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DansDeals Forum => Credit Cards => Topic started by: Dan on May 27, 2011, 12:40:19 PM

Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 27, 2011, 12:40:19 PM
I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card

What have you used return protection for in the past, how much did it cost, what card was it on, and did they make you return the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeToo on May 27, 2011, 01:17:53 PM
I used it for mp3 speakers.  Didn't need to send it in.  Was less than $20, though.  On a SPG card.

I used damage protection (is that what it's called) for a camera that dropped.  They just sent me a check, without having to return the item.  Camera was about $140.  That was an AMEX Gold.  I actually had sent it in to Canon, but they wanted to charge me to fix it, because it had "evidence of being dropped", so I just told them to forget it.  Low and behold, I opened the package up, after letting it sit for a while, and it worked!

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on May 27, 2011, 01:32:34 PM
I used on a 100 dress my wife bought that we couldn't return also didn't even send in receipt or dress got refunded in abt 2 days
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: karen on May 27, 2011, 01:35:43 PM
I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card

What have you used return protection for in the past, how much did it cost, what card was it on, and did they make you return the item?
I have never used Amex return protection. How does it work? Do you have to call or is there form you fill in?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 27, 2011, 01:36:38 PM
I used on a 100 dress my wife bought that we couldn't return also didn't even send in receipt or dress got refunded in abt 2 days
Nice! What card?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 27, 2011, 01:38:10 PM
I have never used Amex return protection. How does it work? Do you have to call or is there form you fill in?


http://www.htsti.com/?q=amex return protection (http://www.htsti.com/?q=amex return protection)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yordai Dooma on May 27, 2011, 02:13:48 PM
Used it on some maternity clothes for the wife and they asked us to mail them in.

Used it on a GPS and they did NOT ask us to return it.

Used it on a Bluetooth headset and they did not ask to return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on May 27, 2011, 02:16:14 PM
Nice! What card?
PRG
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 27, 2011, 02:28:23 PM
Used it on some maternity clothes for the wife and they asked us to mail them in.

Used it on a GPS and they did NOT ask us to return it.

Used it on a Bluetooth headset and they did not ask to return it.

Wow, seems like there's no pattern here.
What cards were those on?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yordai Dooma on May 27, 2011, 02:30:12 PM
Wow, seems like there's no pattern here.
What cards were those on?
GPS was on a plat. The other 2 were spg
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yellow on May 27, 2011, 03:39:29 PM
i got credited back for a broken netbook on my spg card and didnt have to send it in (although they warned me i would have to, they credited me before i had a chance to send it in)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: azhoopsfan on May 27, 2011, 06:45:29 PM
Used once on a $160 camera that stopped working.  They just credited my account and did not ask for the camera.  SPG consumer
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moish on May 28, 2011, 03:04:08 PM
i dont think ive ever had to send anything. cellphone, stroller, router and headphones
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arie on May 28, 2011, 11:54:36 PM
relating to the amex warranty extension, its probably a good idea to use a no annual fee card when buying something like a computer that you want extended warranty on. because if you need to close the card you purchased it on, you lose the warranty.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on May 29, 2011, 12:02:36 AM
curious: What do they do with the stuff you send in?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Q274 on May 29, 2011, 01:03:50 AM
i used it to fight a 475 apple charge on repairs for my laptop- so far they have not asked me to send in the repairs  ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yare on May 29, 2011, 03:40:55 AM
i used it to fight a 475 apple charge on repairs for my laptop- so far they have not asked me to send in the repairs  ;D
thats a regular dispute?  how is that under return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bhphotoman on May 29, 2011, 07:14:32 AM
i used it for a stolen camera lens and camera sent in a copy po report and the credit me back what i paid for the gear in 2008
this was on the plat
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 29, 2011, 10:48:42 AM
This seems to have turned into a thread of Warranty protection, Purchase protection, and dispute (chargeback) resolution...

I was really just curious about other experiences with return protection.  I've always had to return the items in the past but this was the first time I didnt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on August 01, 2011, 10:05:15 PM
i bought a laptop in january on a spg consumer, and i've had a couple problems with it and i sent it in to lenovo twice and they haven't fixed it.
i want to contact amex about this, but under what benefit am i claiming? purchase, return or warranty?
also what can i expect from them? a refund?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on August 01, 2011, 10:07:05 PM
i bought a laptop in january on a spg consumer, and i've had a couple problems with it and i sent it in to lenovo twice and they haven't fixed it.
i want to contact amex about this, but under what benefit am i claiming? purchase, return or warranty?
also what can i expect from them? a refund?
AMEX warranty won't kick in until the Lenovo warranty ends.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MnM1130 on August 01, 2011, 10:31:08 PM
i just used return protection on spg consumer card- on a pair of kids shoes. i bought from a site that does not allow returns, and i called them within 2 days they credited back the money and never asked for the item back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on August 01, 2011, 10:31:42 PM
AMEX warranty won't kick in until the Lenovo warranty ends.
but lenovo won't help me, they told me they can't find the problem(s)!
all they can offer me is to sens it in again, which is useless if they are not finding the problems!

but the laptop remains faulty.

is there any other benefit from SPG card that i can cash in on? it was ordered on 12/28/10

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Cholentfresser on August 01, 2011, 10:32:32 PM
I bought an HP laptop over a year ago and the built-in mic was really bad quality, the person on the other end only heard cracking sounds, etc. it didn't really bother me too much (cuz i almost never used the mic) so i never did anything about it. now, the HP one-year warranty is over. I bought it on the SPG consumer card. would i be able to send it in and get my money back so i can buy a new laptop? i've never done this before...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on August 01, 2011, 11:44:17 PM
I bought an HP laptop over a year ago and the built-in mic was really bad quality, the person on the other end only heard cracking sounds, etc. it didn't really bother me too much (cuz i almost never used the mic) so i never did anything about it. now, the HP one-year warranty is over. I bought it on the SPG consumer card. would i be able to send it in and get my money back so i can buy a new laptop? i've never done this before...

Go for it! But with something as minor as the mic they might offer to just fix that prt. Perhaps you should wait until it's something more serious.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Cholentfresser on August 02, 2011, 12:48:45 AM
maybe i'll wait till its closer to the end of the year, or if it gets some major issues..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on August 02, 2011, 01:54:08 AM
is there anything i can do (from AMEX) within my year of warranty from lenovo?

lenovo won't fix the problems and they are impossible to deal with!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joesol on August 02, 2011, 11:02:27 AM
Wait until the year is up and call amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yordai Dooma on September 01, 2011, 02:31:33 PM
Wrong thread, and cant find the right one.

I called amex last night because my wife's PC wouldnt turn on- its 1 month before the 2nd year is up (original warranty was 1 year).
Total for the PC was about $300. They sent me an email just now saying they refunded the entire thing. They didnt even ask for any docs.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on September 01, 2011, 02:33:15 PM
Wrong thread, and cant find the right one.

I called amex last night because my wife's PC wouldnt turn on- its 1 month before the 2nd year is up (original warranty was 1 year).
Total for the PC was about $300. They sent me an email just now saying they refunded the entire thing. They didnt even ask for any docs.
Awesome!
AMEX's protections are 1000x better than the other companies.  Shame they don't offer price protection any more.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: elikay on September 01, 2011, 02:53:10 PM
I bought an AC in walmart, didn't open the box. They wouldn't take it back because I was 1 day over 30 days. I bought it on spg card would it be covered (assumin they wouldn't make me ship to them)?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on September 01, 2011, 02:53:37 PM
I bought an AC in walmart, didn't open the box. They wouldn't take it back because I was 1 day over 30 days. I bought it on spg card would it be covered (assumin they wouldn't make me ship to them)?
i believe so
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arie on September 01, 2011, 03:09:14 PM
i wanted to return an extended warranty i bought for $80 from B&H, it was after 30 days so i called sapphire preferred cs (card i used) and they said i cant return it because it's not a physical item, but they will credit my account for $50! (and i still have the warranty) 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: clownaparte on September 01, 2011, 09:08:29 PM
i wanted to return an extended warranty i bought for $80 from B&H, it was after 30 days so i called sapphire preferred cs (card i used) and they said i cant return it because it's not a physical item, but they will credit my account for $50! (and i still have the warranty)

Nice! :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: leeboy on September 02, 2011, 12:23:50 PM
Bought an external drive from office depot with amex plat and when i tried to return to office depot they told me they wouldn't take any returns after 14 days
I called amex got full refund, didnt have to send receipt or hard drive

I disputed hotel stays I wasnt happy with and got full refunds

I purchase on amex and feel comfortable knowing i am protected. My question is do they get strict after a few claims?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on September 05, 2011, 04:04:38 PM
I BOUGHT A LAPTOP 3 MONTHS LATER SPIELED COFFEE ON KEY BOARD , CALLED AMEX  TOLD ME SEND RECEIPT  ( WHY DO THEY NEED A RECEIPT!,IT SHOWS AS A CHARGE ON YOUR CARD)DO NOT SEND LAP TOP BACK, GOT CREDIT NEXT DAY -AMEX BASIC GREEN CARD --PS AFTER IT DRIED OUT COMPUTER WORK'S FINE NOW STILL USE IT 3 YEARS LATER---- AMEX IS STILL THE BEST , BUT SAPPHIRE MAY CATCH UP IN TIME
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yordai Dooma on September 05, 2011, 04:11:49 PM
I BOUGHT A LAPTOP 3 MONTHS LATER SPIELED COFFEE ON KEY BOARD , CALLED AMEX  TOLD ME SEND RECEIPT  ( WHY DO THEY NEED A RECEIPT!,IT SHOWS AS A CHARGE ON YOUR CARD)DO NOT SEND LAP TOP BACK, GOT CREDIT NEXT DAY -AMEX BASIC GREEN CARD --PS AFTER IT DRIED OUT COMPUTER WORK'S FINE NOW STILL USE IT 3 YEARS LATER---- AMEX IS STILL THE BEST , BUT SAPPHIRE MAY CATCH UP IN TIME
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on September 05, 2011, 04:33:22 PM
GoOd PoInT -----  I thought it was me!!!, never thought about that i can blame computer . By the way you did bring a smile to my face  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: leeboy on September 06, 2011, 02:30:48 PM
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D

Good one! :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: est on September 08, 2011, 11:32:05 PM
any experience with the chase sapphire purchase protection - i want to return some kids clothes to jewish stores that have like a 5 min return policy (and get away with it!!!) will they take it back? any experience on if they will want the items back?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lrgfc on October 07, 2011, 06:10:39 PM
I have a few questions about filling a return claim online. I was asked about whether the condition looks new or working right. So far I always tried " .look like new", got money back. I am wondering what gonna happen if I put " not working" there. Any one tried this before? Still got full money back? Do they ask you to return them?
Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on October 07, 2011, 06:18:54 PM
return protection doesn't cover non-working items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jk2 on October 09, 2011, 09:35:15 AM
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Aben on October 09, 2011, 11:06:18 AM
I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?
I was speaking to a rep. and I asked a similiar question and it seemed that you get reimbursed.
Just call them and ask.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steve L on December 07, 2011, 03:11:59 PM
im trying to do a return but they keep on asking for a receipt and then will have to pay for shipping back? have people had better sucess with doing it over the phone or filling a claim online to get a credit right away
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on December 07, 2011, 03:23:07 PM
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steve L on December 07, 2011, 03:25:12 PM
Ive had a great experience with Chase extended warranty.  Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark.  Sent a check, no problems.
did you have to send anything in? and did you get the extended warranty first and then it broke or the same time same call
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on December 07, 2011, 03:27:47 PM
1. Sent an invoice which i was able to retrieve from the dell website, and a snapshot of the product page for the battery.
2. The extended warranty is automatic
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steve L on December 07, 2011, 03:30:53 PM
and then a separate call to say it broke?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on December 07, 2011, 03:33:25 PM
and then a separate call to say it broke?
I called.  They told me what to fax.  Then they sent a check.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: milechazzer on December 10, 2011, 11:30:16 PM
My apologies for veering slightly off topic, but I just filed a $238 extended warranty claim with Amex (on a broken shaver). They credited me 2 days later, and never asked for any documentation or broken item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: YG on December 11, 2011, 12:48:51 AM
looks to me like the keyboard is still having issues ;)
Or perhaps just the caps lock button ;D
Good one! :)
+10!!   ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 11, 2011, 02:43:39 AM
I called.  They told me what to fax.  Then they sent a check.

A check? Why not a statement credit to the account?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moish on December 11, 2011, 03:02:48 AM
they generally give you the option.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 11, 2011, 03:03:53 AM
they generally give you the option.

Interesting. I've never been given the option before.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 11, 2011, 03:12:22 AM
A check? Why not a statement credit to the account?
they generally give you the option.

But then if you spend the same amount (or more) during that bill cycle (perhaps even if you don't) you lose those spend points.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 11, 2011, 03:21:15 AM
Good point.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 13, 2011, 10:18:46 PM
http://www.htsti.com/?q=amex return protection (http://www.htsti.com/?q=amex return protection)
this link does not work by me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 13, 2011, 10:27:27 PM
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 13, 2011, 10:54:40 PM
i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

As soon as you can't return it to the merchant as long as its <90 days from purchase date.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 13, 2011, 11:01:45 PM
thanks, i think chase sapphire also has such  a program
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 13, 2011, 11:16:37 PM
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joeb1 on December 13, 2011, 11:18:07 PM
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)

+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on December 14, 2011, 04:10:43 AM
 anyone had this?i bought an item on amex card , original warranty still in effect ,  the company I bght from said was not a mfg defect , and will charge me full amount to repair ---- if i get estimate for repair and place a claim with amex --- will they pay?--- when i send copy of warranty they require they will see ( even though not in english) warranty still valid
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 14, 2011, 09:06:51 AM
call amex and see,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: zlt123 on December 14, 2011, 01:40:51 PM
I Made a claim 2 days ago on usb stick cost me $19.43 thay told me they will contact me to tell me where to send in the item today i chacked my acct. and there is was a credit for $19.43 they didnt call me didnt ask ne for nothing :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on December 19, 2011, 01:17:38 AM
http://www.htsti.com/?q=amex return protection (http://www.htsti.com/?q=amex return protection)
Dead Link
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 01:01:18 PM
A few days ago, I made a claim for some clothing that can't be returned to Century 21 (only a 30-day return policy).

Today I got an email saying that I need to return the stuff to them.

Ugh.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on December 19, 2011, 01:03:54 PM
Made a claim for a GPS.  They made me return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 01:07:08 PM
Made a claim for a GPS.  They made me return it.

Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on December 19, 2011, 05:35:47 PM
Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
Did it online. Interesting
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 05:53:19 PM
Did it online. Interesting

Anyone else?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 19, 2011, 06:17:03 PM
Anyone else?
Maternity skirt, $39, filed online, return not required.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 06:32:45 PM
...and there we have it. Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 19, 2011, 06:43:53 PM
If you use it enough, it can be worth getting the $50/year premium return protection where they pay for return shipping and all your cards are covered for items up to $600.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 06:45:34 PM
If you use it enough, it can be worth getting the $50/year premium return protection where they pay for return shipping and all your cards are covered for items up to $600.

Yeah, personally, though, it doesn't make sense for me. I've only used it twice in 5 or so years.

Also, I recall reading some article awhile back that essentially broke it down and concluded it wasn't worth it for most people.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Aben on December 19, 2011, 07:53:50 PM
A few days ago, I made a claim for some clothing that can't be returned to Century 21 (only a 30-day return policy).

Today I got an email saying that I need to return the stuff to them.

Ugh.
Me too, maybe they like Century 21s stuff.
I made my claim over the phone.
I have made a couple of claims recently over the phone, they just credited me.
It was different examiners.
I wonder if it has to do with what day of the week! and time!
The items that I received a credit immediately for were examined by examiner1, the most recent one that they requested for the item back was examined by: C0A2MORTON and afeter sending in receipts it was examined by: C0A2COOKMI
Maybe just a coincidence!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 19, 2011, 08:32:23 PM
Thanks for the input.

But, coincidence how?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on December 19, 2011, 09:04:34 PM
Anyone have any experience with this with Chase? Do they typically make you send the item back?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ganizzy on December 19, 2011, 10:46:16 PM
i have returned a $45 clothing purchase and a $50 shoe purchase. once on the amex premiere and once on amex
both times they just credited back the money without even asking for reciept
once was on the phone and once was online

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yellow on December 20, 2011, 11:20:44 AM
Anyone have any experience with this with Chase? Do they typically make you send the item back?
Yes. They are much stricter than amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on December 20, 2011, 12:28:01 PM
Another return protection question.
I just got the tiger direct touchpad bundle, would amex let me return just 1 item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 20, 2011, 12:35:17 PM
Another return protection question.
I just got the tiger direct touchpad bundle, would amex let me return just 1 item?

Were they sold separately? (i.e. easy to determine individual prices?)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on December 20, 2011, 03:16:13 PM
Were they sold separately? (i.e. easy to determine individual prices?)
thanks for pointing that out, I just checked the packing slip and noticed that they itemized the bundle, although they overpriced the TP at $202.94 it would still be a good deal if amex reimburses me the $40 for the useless bluetooth speakers
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 26, 2011, 08:48:55 AM
Can I return a item the store won't take due to the lack of the packing slip etc.? It is still within 60 days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sawlw on December 26, 2011, 10:51:05 AM
thanks for pointing that out, I just checked the packing slip and noticed that they itemized the bundle, although they overpriced the TP at $202.94 it would still be a good deal if amex reimburses me the $40 for the useless bluetooth speakers
keep us posted wht happens, waz thinking of ebaying mine, but amex is deff. easier!!!
thanx
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 26, 2011, 04:37:53 PM
Till when does amex spg cover, always??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 26, 2011, 04:58:45 PM
Till when does amex spg cover, always??

90 days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 26, 2011, 05:02:23 PM
180 days if you upgrade to premium.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 26, 2011, 05:32:35 PM
180 days if you upgrade to premium.

You seem to plug that program  :P

Did you sign up?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 26, 2011, 05:34:21 PM
Yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 26, 2011, 05:45:38 PM
Then obviously you've decided its worth it for you.

A few months back I read an article, (I think it was this one (http://www.huffingtonpost.com/tim-chen/premium-return-protection_b_817300.html)) which led me to pass.

Has the 180 days saved you a few times already?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 26, 2011, 05:56:33 PM
Yes as did the $600 and the every card coverage.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on December 26, 2011, 05:59:04 PM
Yes as did the $600 and the every card coverage.
Speak, speak, speak....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 26, 2011, 11:22:32 PM
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??   
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 27, 2011, 12:53:01 AM
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??   

The iPhone has no warranty? What?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on December 27, 2011, 01:04:03 AM
The iPhone has no warranty? What?
+1. And I think that extended warranty doesn't apply to phones. And even if it does, it would only cover up to the cost that you paid for the phone and not the actual value of the phone.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 27, 2011, 01:20:16 AM
I'm getting an iphone, apple does not give any warranty, would i be covered with an SPG card? or it only gives you an extra year above the first year, if the company gave you the 1st year??

This thread is about return protection, not extended warranty.

The iPhone has no warranty? What?

+1

And I think that extended warranty doesn't apply to phones. And even if it does, it would only cover up to the cost that you paid for the phone and not the actual value of the phone.

You think incorrectly (https://www.onlineclaim.americanexpress.com/pdf/EW-IND-OSBN1-07-07.pdf).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: creditor on December 27, 2011, 07:29:14 AM
claimed a broken bluetooth over the phone didn't have to show receipt, other time I claimed childrens clothes 100$ that I lost (on way to Israel) also didn't have to send receipt,
they way I see it is, when you call over , they look at the charge on your statement, while when you file a claim online the don't bother to look into it by they're own untill you send them the receipt, as it is with alot of things, a person works more to the point , while the system works the way a system works

Sent from my SGH-T959 using Tapatalk
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on December 27, 2011, 10:15:17 AM
made a claim for a womens skirt over the phone.  Told them it was a certain price.  They credited me the whole thing that day.  When I looked at the receipt I realized I had bought something else also on that receipt so they credited me too much.  I called them to tell them.  They told me just keep it. The lady mentioned that sometimes they just credit you when its under $100.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 27, 2011, 10:24:17 AM
The iPhone has no warranty? What?
the guy in store told me apple does not cover if your phone breaks etc,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 10:30:00 AM
the guy in store told me apple does not cover if your phone breaks etc,
Of course he did.  He makes most of his commish selling apple care.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 27, 2011, 02:27:39 PM
so how long does apple stand behind there products?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 02:44:42 PM
so how long does apple stand behind there products?
Dunno about Apple, but 98% of new consumer electronics come with a 1 year warranty.  I'd be surprised if Apple products don't as well.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: BAHayman on December 27, 2011, 03:55:12 PM
so how long does apple stand behind there products?
This (http://www.apple.com/legal/warranty/) page should have all the warranty information.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 03:58:37 PM
Can I return a item the store won't take due to the lack of the packing slip etc.? It is still within 60 days.

So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:02:07 PM
So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?
Do you always call and ask dumb questions?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 27, 2011, 04:04:00 PM
So I called them and they told me no. However they said that I can dispute the charge. When asked why would that make sense as this is a 100% legitimate charge, she said that they should accept it back with a packaging fee, and since their not willing to accept it back I can dispute it. Anyone with luck in this area?

Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Do you always call and ask dumb questions?

Harsh!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on December 27, 2011, 04:11:32 PM
Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Harsh!

U BET ---WAY TO HARSH !!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:12:14 PM
Just tell Amex you want to file a return protection claim because the merchant won't take it back.

Harsh!
Just the truth.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 27, 2011, 04:13:06 PM
Just the truth.

Just like not everything that's said needs to be true, not everything that is true needs to be said ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:14:19 PM
Just like not everything that's said needs to be true, not everything that is true needs to be said ;)
Fair enough.  I humbly apologize.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 04:17:15 PM
I humbly apologize.

Thank you!

But for the record:

1. I thought that would be stealing.

2. I also thought that this was a clueless rep and I did not want to wast time on something that doesn't work.

3. Not in the slightest way do I see this as spoiling anything for anybody.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 27, 2011, 04:20:48 PM
Thank you!

Don't you mean 'apology accepted'? :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:22:25 PM
Stealing to say the store won't take it back? Huh?

And filing a dispute wouldn't be "stealing" in your book?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 04:25:32 PM
AFIK, dispute is for a illegitimate charge. Disputing a legitimate charge is either stealing from the store or Amex.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 04:26:47 PM
BTW, it seams like you didn't read my post...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:28:33 PM
I don't even know where to begin, but you're the one that didn't understand my posts.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 04:38:15 PM
In any event, I find it offending that to a person who had singed up at least 40 cards through your links, at times even when it required me to bend over backwards, and at sometimes even for a lose, you just lash out like that. Although this is through a computer and you don't even know who I am, it hurts just as much.

Perhaps I have made a mistake, I am only human and am no way near as experienced as you are in this game, but I still would like to be treated civilly. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 27, 2011, 04:43:22 PM
In any event, I find it offending that to a person who had singed up at least 40 cards through your links, at times even when it required me to bend over backwards, and at sometimes even for a lose, you just lash out like that. Although this is through a computer and you don't even know who I am, it hurts just as much.

Perhaps I have made a mistake, I am only human and am no way near as experienced as you are in this game, but I still would like to be treated civilly. 
You have treated me poorly, granted via computer, in the past and unfortunately for you I have a long memory...
I overstepped and quickly apologized for lashing out, I'm sorry that you didn't accept it, but such is life.  I make no claims to be an angel. 
If I offend someone, that's just the impersonal nature of online forums, and dealing with thousands of mostly inane questions from faceless people every day.  Nobody is forced to stay and take abuse if they feel they don't deserve it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on December 27, 2011, 04:54:11 PM
BTW, it seams like you didn't read my post...
I don't even know where to begin, but you're the one that didn't understand my posts.

Mutual misunderstanding, eh? ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on December 27, 2011, 04:59:43 PM
I totally accept your apology. And I scenically apologize for treating you so.

Although I do remember saying something you did not like, however I said it only because I thought it was the same affect as the Chanukah Gelt which you didn't want. I never intended to offend or anything of that sort. You are very good at things that I don't even begin to know how they work and I have a lot of respect for you because of that. Then also I stressed how I always use your links and I encouraged others to do the same. And when I realized you did not like when people say things of that sort, I made sure never to say it again.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 27, 2011, 08:14:58 PM
OK folks back to OP, please tell me if i am right, or wrong,  SPG return protection is till 90 days from purchase, (premium is 180 days) and they give you a extended warranty of 1 year once the manufacturers warranty is over, and the plus of this extra year is 1) free warranty
  2)  if  not happy etc, they reimburse you the whole purchase,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 27, 2011, 09:47:07 PM
OK folks back to OP, please tell me if i am right, or wrong,  SPG return protection is till 90 days from purchase, (premium is 180 days) and they give you a extended warranty of 1 year once the manufacturers warranty is over, and the plus of this extra year is 1) free warranty
  2)  if  not happy etc, they reimburse you the whole purchase,

They don't give you a blanket one year. They double the MFG's warranty up to a year.

Why don't you review the T&Cs? Probably will answer all of your questions.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on December 27, 2011, 10:54:15 PM
yes i know they only double it, but what about that they reimburse you the whole purchase
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on December 27, 2011, 10:59:44 PM
yes i know they only double it, but what about that they reimburse you the whole purchase

... or will pay for your repair.

For the second time:

Why don't you review the T&Cs? Probably will answer all of your questions.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on December 28, 2011, 11:24:30 PM
keep us posted wht happens, waz thinking of ebaying mine, but amex is deff. easier!!!
thanx
Made the claim for the speakers yesterday. Today the credit shows up on my account. They didnt ask for any documents nor for the speakers
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on December 29, 2011, 11:25:56 AM
Made the claim for the speakers yesterday. Today the credit shows up on my account. They didnt ask for any documents nor for the speakers
Anybody have the same experience? Does this mean I'm done and don't need to send anything in or will they still ask for it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on December 29, 2011, 11:32:44 AM
You're done.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on December 29, 2011, 11:33:24 AM
You're done.
Cool. Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on December 29, 2011, 06:58:32 PM
even though this thread is specifically regarding AMEX return protection, since many people are discussing extended warranty as well let me ask like this:

As mentioned in a previous post in this thread, I bought a lenovo laptop on 12/28/10 on a SPG Consumer card, and I've had constant problems with it and even sent it in to lenovo twice(!) and they didn't fix it, only made things worse, now that the mfg warranty expired, I called amex to verify that the extended warranty will cover pre-existing problems from before the mfg warranty expired and they told me clearly, that yes it would still be covered.

I called back today to file the claim and the rep asked me when the trouble began, I told him a few months ago, he told me if the problems began when the laptop was under the mfg warranty, then the amex warranty won't cover it, directly contradicting what the previous rep told me. I argued with him and he put through the claim either way. He told me I'd have to send in the receipt, billing statement, mfg warranty and repair estimate and then they'd process the claim and contact me with their decision. Did I just get bad luck that they are making me go through this? and not refunding me straight up? Is there anything I can do? is it possible to cancel this claim and start again?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: am32 on December 30, 2011, 12:16:13 PM
Made a claim for a $15 item today through Chase Sapphire Preferred.  They emailed me a form to return and said I "may" have to return the item... but will let me know...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: stever on December 30, 2011, 01:41:39 PM
even though this thread is specifically regarding AMEX return protection, since many people are discussing extended warranty as well let me ask like this:

As mentioned in a previous post in this thread, I bought a lenovo laptop on 12/28/10 on a SPG Consumer card, and I've had constant problems with it and even sent it in to lenovo twice(!) and they didn't fix it, only made things worse, now that the mfg warranty expired, I called amex to verify that the extended warranty will cover pre-existing problems from before the mfg warranty expired and they told me clearly, that yes it would still be covered.

I called back today to file the claim and the rep asked me when the trouble began, I told him a few months ago, he told me if the problems began when the laptop was under the mfg warranty, then the amex warranty won't cover it, directly contradicting what the previous rep told me. I argued with him and he put through the claim either way. He told me I'd have to send in the receipt, billing statement, mfg warranty and repair estimate and then they'd process the claim and contact me with their decision. Did I just get bad luck that they are making me go through this? and not refunding me straight up? Is there anything I can do? is it possible to cancel this claim and start again?
i am going through the exact same thing with my dell vostro. i just got a letter requesting all those things. i had orig told them that my motherboard was shot and it wouldnt turn on.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on December 31, 2011, 10:38:59 PM
Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
So I made two claims in the last week on clothing over the phone.  Both got credited without any return.  The lady actually told me that many times if the purchase price is under $100 they might not make you return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on December 31, 2011, 10:53:32 PM
IMHO this is getting dangerously close to a thread to figure out when they won't make you return the item so people can steal money
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on January 01, 2012, 12:53:15 PM
IMHO this is getting dangerously close to a thread to figure out when they won't make you return the item so people can steal money
Its not stealing if they don't make you return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on January 01, 2012, 01:00:39 PM
Let me rephrase.  If you want to return the item and you file a claim and they tell you that you can keep it, I don't see anything wrong with that.  Its all about your kavanah.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: twentie4hrs on January 01, 2012, 01:19:49 PM
Does the return protection have a price limit?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 01, 2012, 01:40:26 PM
I think 300 dollars with regular cards, perhaps with platinum it's different.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 01, 2012, 02:36:02 PM
I think 300 dollars with regular cards, perhaps with platinum it's different.
300 for any cards that have it, not all do.  $600 with paid premium return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on January 01, 2012, 08:43:44 PM
Let me rephrase.  If you want to return the item and you file a claim and they tell you that you can keep it, I don't see anything wrong with that.  Its all about your kavanah.

I agree whole heartedly with everything you said. Which is why it should be irrelevant whether they will make you return theitem
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on January 01, 2012, 09:01:13 PM
I agree whole heartedly with everything you said. Which is why it should be irrelevant whether they will make you return theitem
The point of these forums isn't always about how to use things like this to beat the system.  Of course anyone can take what they want from it and use it however they want, but this is just an innocent discussion about how some people got lucky.   
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on January 02, 2012, 10:34:58 PM
in order spg should cover the extended warranty do i need to still have active that same  card on what i made the purchase?? or any amex card active is enough?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 02, 2012, 11:16:02 PM
in order spg should cover the extended warranty do i need to still have active that same  card on what i made the purchase?? or any amex card active is enough?

Are you posting in the return protection thread and asking about extended warranty or was that a typo?

The answer is (apparently) different.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on January 02, 2012, 11:24:35 PM
i am asking, as i read DDF in this thread, if your not happy with your purchase second year etc, you could get back your money,   do i need to still have active that same  card on what i made the purchase?? or any amex card active is enough?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 02, 2012, 11:30:44 PM
i am asking, as i read DDF in this thread, if your not happy with your purchase second year etc, you could get back your money,   do i need to still have active that same  card on what i made the purchase?? or any amex card active is enough?

Pretty sure you didn't read that, but even if you did, that's not the purpose of extended warranty. A warranty protects against malfunction, not against the whims of your taste.

/preaching

To answer your question, the Extended Warranty does not require that the exact card be open (or so I've read on DDF).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Saver2000 on January 02, 2012, 11:31:33 PM
i am asking, as i read DDF in this thread, if your not happy with your purchase second year etc, you could get back your money,   do i need to still have active that same  card on what i made the purchase?? or any amex card active is enough?

I think return protection is for within 90 days. Someone CMIIW
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 02, 2012, 11:33:13 PM
I think return protection is for within 90 days. Someone CMIIW

It is... but I'm still not sure what the OP is asking about.

RP? EW? Different rules, different timelines, different... well, you get the point.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Saver2000 on January 02, 2012, 11:36:36 PM
It is... but I'm still not sure what the OP is asking about.

RP? EW? Different rules, different timelines, different... well, you get the point.

I don't think its just you.
I'm not sure that he himself knows what hes trying to ask.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gevaldig on January 03, 2012, 12:27:10 AM
what part  don't u understand?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 03, 2012, 12:29:24 AM
what part  don't u understand?

...seriously?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: puddles on January 03, 2012, 09:08:27 AM
iPhone has a 1 year warranty for technical issues. ie bad battery, slow phone, not turning on. It does not cover if you drop it off a roof or a cracked screen (although, there are reports of getting a nice Apple sales rep and having them  replace it for free).
And, when I bought my iPhone i called Amex, and they said specifically I would be covered, but only for the amount that I charged to my card no the full value (199 vs 650)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Saver2000 on January 03, 2012, 09:15:42 AM
iPhone has a 1 year warranty for technical issues. ie bad battery, slow phone, not turning on. It does not cover if you drop it off a roof or a cracked screen (although, there are reports of getting a nice Apple sales rep and having them  replace it for free).
And, when I bought my iPhone i called Amex, and they said specifically I would be covered, but only for the amount that I charged to my card no the full value (199 vs 650)

For return protection?  - or are u in the wrong thread?  ???
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: puddles on January 03, 2012, 09:29:31 AM
For return protection?  - or are u in the wrong thread?  ???
I guess I am :) I think people above me got off topic and I just continued.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arch on January 03, 2012, 02:38:38 PM
I bought an Acer laptop on BF for $250 fro BB. The wife STEPPED ON IT and cracked the screen 2weeks later! amex let me keep it, and refunded my moolah without asking for receipt. I now use it as a desktop plugged into my new 23" Samsung LED monitor........... ;D
Kudos to Dan (again) for letting me know about Amex's 90 day accidental damage warranty
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TC93 on January 05, 2012, 01:00:42 AM
I did this once, three years ago for a digital camera (return protection).  They had me mail the camera to them.  However I asked the lady on the phone what they did with it, but she wouldn't tell me.  However I looked up the name/address they had me mail it to, and it was some company that sells items on ebay (its been so long now I forget the name).

I filed my 2nd return protection this week.  I did it online, but this one was different because they credited my account already, and haven't asked me to send it to them, yet anyways.  You would think they would want it to resell.

Hopefully people won't abuse this, because its a great service they offer.  Its the main reason I use their card over Visa. 

I don't expect to get anything free out of it, I just like being able to return it if the store won't let me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 01:04:42 AM
Hopefully people won't abuse this, because its a great service they offer.  Its the main reason I use their card over Visa. 

I don't expect to get anything free out of it, I just like being able to return it if the store won't let me.

Amen to that.

Welcome to the forum!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arch on January 05, 2012, 01:33:22 AM
Amen to that.

Welcome to the forum!
AJK never welcomed me. :-(
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 01:49:13 AM
AJK never welcomed me. :-(

I'm not the official "welcomer of DDF." :P

If I happen to see someone with 1 or 2 (or maybe 3) posts, I'll welcome them.

Other people do the same.

But, for fear that someone will call me an unequal opportunity welcomer: welcome!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arch on January 05, 2012, 02:32:02 AM
 :D thanks  ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sawlw on January 05, 2012, 09:35:39 AM
Just did return proctection on the ''speakers'' from the tiger direct touch pad bundle, got 40.13 refund. no receipt! no return!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on January 05, 2012, 11:25:14 AM
Just did return proctection on the ''speakers'' from the tiger direct touch pad bundle, got 40.13 refund. no receipt! no return!
same here
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on January 05, 2012, 11:46:55 AM
If I buy a coat that is final sale can I return it within 90 days and is 300 limit per item or per card or per charge?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sawlw on January 05, 2012, 11:50:31 AM
If I buy a coat that is final sale can I return it within 90 days and is 300 limit per item or per card or per charge?
i believe per claim, max $1000 per year
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: muttman on January 05, 2012, 12:02:53 PM
i believe per claim, max $1000 per year

$300 per claim? 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sawlw on January 05, 2012, 12:06:35 PM
$300 per claim?

yup
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on January 05, 2012, 12:30:56 PM
Does Amex Plat have the same annual limit and when does year begin? Jan?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 12:51:50 PM
Does Amex Plat have the same annual limit and when does year begin? Jan?
Yes and yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 12:54:13 PM
Does Amex Plat have the same annual limit and when does year begin? Jan?

Plat has much higher IIRC. Yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 12:54:38 PM
Yes and yes.

Not according to the T&C I'm looking at...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 01:06:13 PM
Not according to the T&C I'm looking at...
And what do your return protection T&C say?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 01:09:17 PM
And what do your return protection T&C say?

We will pay You the expense charged to Your
Account up to $10,000 for any one Covered
Incident and up to $50,000 for all Covered
Incidents during a calendar year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 01:10:37 PM
Lol...in your dreams.
You're not looking at return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 01:13:26 PM
Lol...in your dreams.
You're not looking at return protection.

Wanna bet? :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 01:18:25 PM
Wanna bet? :P
Sure, how much?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 01:20:17 PM
Sure, how much?

Let's clarify first.

Are we betting that I do not have a Return Protection T&C showing the above-limits, or that all Plats have the same limits as any other AMEX with regard to Return Protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 01:22:17 PM
Let's clarify first.

Are we betting that I do not have a Return Protection T&C showing the above-limits, or that all Plats have the same limits as any other AMEX with regard to Return Protection?
I'd wager on either.
Dinner at the next DO?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey89 on January 05, 2012, 02:20:23 PM
We will pay You the expense charged to Your
Account up to $10,000 for any one Covered
Incident and up to $50,000 for all Covered
Incidents during a calendar year.

That's the extended warranty
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 02:24:35 PM
That's also for the extended warranty

ftfy

At least according to the T&C I have.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 02:42:45 PM
I'd wager on either.
Dinner at the next DO?

See pm.
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on January 05, 2012, 02:46:52 PM
What's the annual limit for the premium card for return protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 02:47:39 PM
Not only is that info in this very thread IIRC, but the answer is readily available via Google.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey89 on January 05, 2012, 02:48:02 PM
ftfy

At least according to the T&C I have.
No fixing needed.
There are 3 types of protection
1)purchase protection: for protection against theft, loss and accidental damage. the coverage is 10,000/50,000
2)extended warranty: up to an additional year. The coverage is 10,000/50,000
3)return protection: if you try to return and merchant won't take back. The coverage is 300/1,000
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey89 on January 05, 2012, 02:48:57 PM
See pm.
Could I get in also ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 04:50:14 PM
Was seconds away from losing my first kid to Dan in that bet.

Turns out, after further consultation with my attorneys (read: I reviewed the T&Cs I had), I was incorrect regarding the limits.

To Mrs. AJK: Honey, our first born is safe.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 04:53:23 PM
I liked it the PM version better as I got to make a She'hechiyanu.

I can admit when I'm wrong. (OK, fine, it's something I'm working on.)

I'm wrong :)

Your firstborn son is just lucky I clarified the bet so clearly in the PM so as to show you the error of your ways ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 04:57:17 PM
Kick a man when he's down? Wouldn't have pegged you for the type.

I take back my gratuitous offer of dinner!

What the heck, I'll buy you dinner at the next DO anyway :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on January 05, 2012, 05:06:53 PM
Kick a man when he's down? Wouldn't have pegged you for the type.
Not at all, was just excited to finally see you concede after dozens of arguments.  Next up is HelpMe.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey89 on January 05, 2012, 05:14:16 PM
Was seconds away from losing my first kid to Dan in that bet.

Turns out, after further consultation with my attorneys (read: I reviewed the T&Cs I had), I was incorrect regarding the limits.

To Mrs. AJK: Honey, our first born is safe.
U didn't need to consult with your attorneys u could have checked out my post where I spelled out your misunderstanding
No fixing needed.
There are 3 types of protection
1)purchase protection: for protection against theft, loss and accidental damage. the coverage is 10,000/50,000
2)extended warranty: up to an additional year. The coverage is 10,000/50,000
3)return protection: if you try to return and merchant won't take back. The coverage is 300/1,000

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on January 05, 2012, 06:51:00 PM
Not at all, was just excited to finally see you concede after dozens of arguments.

Ouch!

Nothing personal AJK, but you've earned this one.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on January 05, 2012, 07:33:29 PM

Nothing personal AJK

:P

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 07:41:47 PM
Not at all, was just excited to finally see you concede after dozens of arguments.  Next up is HelpMe.

I just wouldn't have been the one to reveal what's been said privately, publicly. Hence the PM.

I guess you live, you learn.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on January 05, 2012, 07:43:26 PM
I just wouldn't have been the one to reveal what's been said privately, publicly. Hence the PM.

I guess you live, you learn.

You have that much pride that you can't admit a mistake in public?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 07:44:44 PM
You have that much pride that you can't admit a mistake in public?

Sorry, not gonna go there with you.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on January 05, 2012, 07:48:11 PM
Sorry, not gonna go there with you.

You don't have to go anywhere with anybody. It was a rhetorical question
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 05, 2012, 08:12:21 PM
You don't have to go anywhere with anybody. It was a rhetorical question

Ohhh, it was rhetorical? :-[

Here, let me try a couple rhetorical questions on for size:

How's your reading comprehension?

Or this: Did you know that incorrect is a synonym for wrong?

Yeah, I'll be here all week.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on January 15, 2012, 05:09:11 PM
can someone confirm that starwoods has return protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ez1985 on January 15, 2012, 05:42:32 PM
can someone confirm that starwoods has return protection
Yes it does
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Smartypantz on March 13, 2012, 01:19:27 PM
Not sure if this is the right place for my question but if anyone can help me it would be much appreciated. My father bought me a camera in best buy last year december or january - 2010/2011. I am 99.99% sure it was on his Amex. Unfortanately, it broke a few weeks ago. How do I go about finding if it's covered and getting it replaced? Should I call Amex to see even if I do not have the card...I don't think they will speak to me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on March 13, 2012, 01:24:31 PM
Not sure if this is the right place for my question but if anyone can help me it would be much appreciated. My father bought me a camera in best buy last year december or january - 2010/2011. I am 99.99% sure it was on his Amex. Unfortanately, it broke a few weeks ago. How do I go about finding if it's covered and getting it replaced? Should I call Amex to see even if I do not have the card...I don't think they will speak to me.

First you need to find out if it was purchased on that (or any) AmEx. Why don't you try logging into the account online and finding that out first?

(Cameras should be covered IIRC, and AmEx doubles the MFG warranty up to a year.)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: PETERP on March 13, 2012, 01:58:33 PM
First you need to find out if it was purchased on that (or any) AmEx. Why don't you try logging into the account online and finding that out first?

(Cameras should be covered IIRC, and AmEx doubles the MFG warranty up to a year.)

When there is a 2 year warranty by manufacturer, does Amex add a year to that ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on March 13, 2012, 01:59:25 PM
Yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: David B on March 13, 2012, 02:00:13 PM
When there is a 2 year warranty by manufacturer, does Amex add a year to that ?

Yes...doubles the MFG warranty, for up to an additional year of coverage
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Smartypantz on March 13, 2012, 02:08:44 PM
First you need to find out if it was purchased on that (or any) AmEx. Why don't you try logging into the account online and finding that out first?

(Cameras should be covered IIRC, and AmEx doubles the MFG warranty up to a year.)

I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on March 13, 2012, 02:25:54 PM
I returned
a Nook Tablet-made me return
a Nook Tablet cover worth 50$- did not have to return
a laminator worth 30$- did not have to return
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Saver2000 on March 13, 2012, 02:39:36 PM
I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?

Do you still have the card? If yes, (even if its closed), I believe you can walk in to a best buy and they can look up all purchases made with that card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: PETERP on March 13, 2012, 03:55:18 PM
Yes...doubles the MFG warranty, for up to an additional year of coverage

Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on March 13, 2012, 05:04:09 PM
I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?

Uhm, why not just go to those two months you mentioned and see if its there?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: newcomer on March 19, 2012, 02:40:07 PM
Does anyone know what amex would cover if items bought on amex were stolen?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on March 19, 2012, 02:41:05 PM
Does anyone know what amex would cover if items bought on amex were stolen?

https://www212.americanexpress.com/dsmlive/dsm/int/pages/purchaseprotectiondetails.do?vgnextoid=ac0cbc0508bdf210VgnVCM40000037b3ad94RCRD
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: newcomer on March 19, 2012, 02:44:42 PM
Thank you.  Car was broken into and all electronics were stolen.  Do any other cards offer such protection?  Any way to get covered on items not bought within 90 days?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Mocha on March 19, 2012, 02:45:55 PM
Thank you.  Car was broken into and all electronics were stolen.  Do any other cards offer such protection?  Any way to get covered on items not bought within 90 days?
What about your auto insurance?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: newcomer on March 19, 2012, 02:49:21 PM
Have a deductible and don't want rates to go up.  So was looking for an easier way out. Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on April 19, 2012, 09:12:10 AM
first time using the extended warranty. filed the claim on line yesterday evening, credit was already showing up on my card before I went to bed  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 19, 2012, 09:28:45 AM
first time using the extended warranty. filed the claim on line yesterday evening, credit was already showing up on my card before I went to bed  :)

Details?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on April 19, 2012, 09:31:47 AM
Details?

bought a wireless printer a little over a year ago (<$100) started having issues with it disconnecting from my computers all the time.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Fan of Dan on April 19, 2012, 09:39:48 AM
Awesome!
AMEX's protections are 1000x better than the other companies.  Shame they don't offer price protection any more.
My Ipad recently broke in year 2 of ownership. One phone call to amex and 600 dollars were credited to my account!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: njmacman on April 19, 2012, 01:13:34 PM
I bought a monitor using Paypal tied to my Continental President's Plus card. Do they have a similar return policy?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 26, 2012, 09:12:48 AM
Called Amex yesterday to return a $70 skirt. I just looked and see a $70 credit on my SPG card!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: momo on April 26, 2012, 09:15:15 AM
used the amex extended warrenty over the past few years for a couple of gps computers cameras and had 0 issues did not need to return the items and was credited within two days. (and yes they were really all broken)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yordai Dooma on April 26, 2012, 09:09:45 PM
My Ipad recently broke in year 2 of ownership. One phone call to amex and 600 dollars were credited to my account!
Was that using the warranty protection?
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on April 26, 2012, 09:11:36 PM
Called Amex yesterday to return a $70 skirt. I just looked and see a $70 credit on my SPG card!
Store wouldn't take it back?
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 26, 2012, 09:17:02 PM
Store wouldn't take it back?
Typical Jewish store return policy:
Check or Cash purchase - 1 Day refund
Credit Card purchase - 1 Day Exchange
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: lcyitz on April 26, 2012, 09:40:38 PM
Can I  tell Amex I don't have the receipt.
And I want I return it ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 26, 2012, 09:43:43 PM
Can I  tell Amex I don't have the receipt.
And I want I return it ?
In most cases they wont ask for the receipt
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on April 26, 2012, 09:45:48 PM
In most cases they wont ask for the receipt
I thought he meant to use not having the receipt as the reason the store won't take it back
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 26, 2012, 09:47:06 PM
I thought he meant to use not having the receipt as the reason the store won't take it back
Most stores accept a return for a store credit if you dont have the receipt, Acc to Amex if the store will accept the return for a store credit, the Return Protection doesnt apply
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lcyitz on April 27, 2012, 01:07:58 PM
he meant to use not having the receipt as the reason the store won't take it back
Most stores accept a return for a store credit if you dont have the receipt

How about no receipt, and not in the original package. ( i bought something from best buy)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yeki89 on April 27, 2012, 01:12:33 PM
How about no receipt, and not in the original package. ( i bought something from best buy)
what store
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: JEWDA on April 27, 2012, 01:16:49 PM
what store
How about no receipt, and not in the original package. ( i bought something from best buy)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 27, 2012, 01:16:55 PM
How about no receipt, and not in the original package. ( i bought something from best buy)
BestBuys return policy is 30 Days. So if its after that (before 90 days) you shouldnt have a problem making the Amex claim. Call them, you only need the receipt if they want you to send in documents, which seems like usually they dont require
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on April 29, 2012, 08:47:03 AM
Clothes that have been worn and fit is not great etc. Store wont take back obviously. Would return protection cover?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 29, 2012, 08:52:07 AM
Clothes that have been worn and fit is not great etc. Store wont take back obviously. Would return protection cover?
They should, But according to the Amex policy item has to be in like new condition
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Smartypantz on April 29, 2012, 12:53:10 PM
Just called amex about my broken canon camera from best buy, purchased a drop over a year ago. They asked a few questions about the problem with it, the serial #, etc. and then credited my account within a week!! I did not have to send back the camera, (though it has no use)!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on April 29, 2012, 01:03:56 PM
though it has no use)!
You can send it in to Canon for part exchange for a new one, they have some good deals!
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on April 29, 2012, 01:11:08 PM
You can send it in to Canon for part exchange for a new one, they have some good deals!

+1
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Smartypantz on April 29, 2012, 01:32:34 PM
What do you mean by part exchange? I will switch it in for a new camera and pay less than I'd pay at a store?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Drago on April 29, 2012, 01:46:30 PM
Slightly OT, but I filed a claim on my Plat card that the car garage in Israel didn't do a good job on the car, since they didn't check the main issue we were having, and 15 minutes after paying over 500$, we had the same issue occur.
Any chance that I won't have to pay?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 29, 2012, 03:17:53 PM
Slightly OT, but I filed a claim on my Plat card that the car garage in Israel didn't do a good job on the car, since they didn't check the main issue we were having, and 15 minutes after paying over 500$, we had the same issue occur.
Any chance that I won't have to pay?

Sounds more like a dispute than a situation for return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on April 29, 2012, 03:23:08 PM
Sounds more like a dispute than a situation for return protection.
+1

A return gotta be of a physical object
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Drago on April 29, 2012, 04:14:09 PM
Sounds more like a dispute than a situation for return protection.

It is, that's why I said it's OT.
I didn't see a dedicated thread to the topic, so I put it here.

In short, I'm disputing that I received the merchandise that I paid for. Anyone have experience with this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 29, 2012, 04:26:14 PM
It is, that's why I said it's OT.
I didn't see a dedicated thread to the topic, so I put it here.

In short, I'm disputing that I received the merchandise that I paid for. Anyone have experience with this?

Missed the OT warning.

In any case, there's no real downside to disputing. I'd definitely give it a whirl, though personally I'd try to address it with the merchant first.
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on April 29, 2012, 06:00:31 PM
What do you mean by part exchange? I will switch it in for a new camera and pay less than I'd pay at a store?
Yes! Although maybe it will just be a refurb, but they have good deals.
Google "canon loyalty program".
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Drago on April 29, 2012, 10:54:50 PM
Missed the OT warning.

In any case, there's no real downside to disputing. I'd definitely give it a whirl, though personally I'd try to address it with the merchant first.

I did, and his answer was " you never told me about that issue".
Hard to make much progress with that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 29, 2012, 11:11:14 PM
I did, and his answer was " you never told me about that issue".
Hard to make much progress with that.

Good. Now is where the other part of my post comes into play.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on May 08, 2012, 11:46:16 PM
Any reason why return protection shouldn't work for items bought on ebay?

ETA: quick search and I found this (http://creditcardforum.com/blog/american-express-return-protection-plan/)

Quote
Are eBay purchases covered?
I have seen multiple people post on the forum asking “Does AmEx Return Protection cover eBay or Craiglist? Well for starters, the program only covers “like new” items, so that would automatically exclude any used items being sold through those websites. But what about new items sold on eBay… do they qualify or not?
I really wasn’t able to find a conclusive answer to this question anywhere online, so I called up American Express myself to ask. I spoke with a representative in the Return Protection department and she stated that eBay purchases are only covered if (a) they fit within all of the other guidelines, and (b) they are sold be a “recognized merchant.” She said individuals selling items on eBay would not be considered a recognized merchant and therefore would not qualify.
Call AmEx to check/clarify eligibility for a given eBay purchase before you buy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: isac on May 09, 2012, 01:04:33 AM
they always make me  go through setting up a  whole claim and say ''no credit till item received".
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: lcyitz on May 09, 2012, 03:06:49 PM
Has anyone had success returning without a receipt? 
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on May 09, 2012, 03:09:57 PM
I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card


You can always try. I guess it's a YMMV. May also depend on if the item was over $100 or not..

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on May 18, 2012, 08:17:54 AM
Filed a claim for a womans dress.
They sent me email same day, to send the receipt, and also says on letter, afterwards they will request me to send in the item.
The status says awaiting receipt, does that mean for sure they will also request the item back?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: trying123 on May 19, 2012, 11:24:48 PM
I wanna buy a 1300 machine and company doesn't take return once opened or/& used my question is will buying with amex help me out , is there a Max $ limit,  will it help even the company says clear tht they offer no return,  which amex card works best I have gold spg and Hilton  cards
Thanks in advance  for ur help / input
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: zlt123 on May 19, 2012, 11:30:48 PM
I wanna buy a 1300 machine and company doesn't take return once opened or/& used my question is will buying with amex help me out , is there a Max $ limit,  will it help even the company says clear tht they offer no return,  which amex card works best I have gold spg and Hilton  cards
Thanks in advance  for ur help / input
If iam not mistaken the gold has a max of $500 per purchase & the spg $300
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on May 19, 2012, 11:34:16 PM
If iam not mistaken the gold has a max of $500 per purchase & the spg $300
i think the gold also is only up to $300 but the chase sapphire gives you up to $500, also Amex has a premium protection option for a couple bucks a year which gives you up to $600, but i don't think you will find anything close to $1300
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: trying123 on May 19, 2012, 11:38:09 PM
Thanks is that sapphire preferred
Tht u mentioned,  and will chase make me send in the item ,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on May 20, 2012, 12:23:22 AM
Thanks is that sapphire preferred
yes

 and will chase make me send in the item ,

I don't know but i would imagine so
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moto on May 20, 2012, 02:14:55 AM
Is amex starwood that easy to make a claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on July 21, 2012, 09:55:24 PM
Just used return protection for a dress bought on final sale @ BCBG. After taxes the dress came out to $307.
Filed a claim, HAD TO SEND IT BACK, that costed about another $7 for usps. so my total spent was $314, I figured the $14 loss was worth it here, the dress was never worn and prob will never get worn, so we filed the claim, YES we had to send it bad. Last night we got credited $300 though. (the max)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on July 21, 2012, 10:03:52 PM
Can it be that under $100 they dont make you return, and under not?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on July 21, 2012, 10:06:00 PM
Can it be that under $100 they dont make you return, and under not?

I think that was the conclusion a while ago. Nevertheless I decided to share my experience.
Under $100 you do not need to to send it back, and over $100 you will need to send it back.

Of course its YMMV as they can ask you to send it back even for a $5 item if they want.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on July 21, 2012, 10:11:14 PM
They denied my return protection claim as the item  cant be malfunctioning, it has to be in new condition
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on August 02, 2012, 04:14:42 PM
Have an item I purchased for over $400, can I use the return protection to credit me $300 (assuming they don't have me send it back to them...)?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on August 02, 2012, 04:15:45 PM
Yes but chances are you will have to send it back, When we did for an item that was $314 they called us up to make sure we really want to go ahead with it and take the loss
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on August 02, 2012, 04:27:09 PM
returned a dress for $85 and got credited. was wondering about sending it in and called. rep told me its under $100 so prabobly wont have to send it in but she wasnt in the dept that processed claims, she took them.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: PETERP on August 20, 2012, 07:51:51 PM
  If I get a TV  and put it on my Amex no fee hilton card am I protected by Return protection and double guaranty.
 I will probaly always keep this no fee Hilton card to keep points alive
   I have 7 other Amex cards with fees

   
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on August 20, 2012, 07:54:18 PM
Yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: PETERP on August 20, 2012, 08:07:39 PM
Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aj26 on August 24, 2012, 11:05:56 AM
I have a $211 suit I want to file a claim with. 2 problems
1. I accidently put the wrong manufacter on form. Should I file a new claim?
2. The recipet says "store credit after 30 days" If they deny the claim because I could get a store credit (like they say they will on their website), can you still claim something like "the store won't even give me a store credit because the tags were taken off?"
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on August 25, 2012, 08:15:56 PM
They denied my return protection claim as the item  cant be malfunctioning, it has to be in new condition

So file for purchase protection instead.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on August 25, 2012, 08:16:49 PM
2. The recipet says "store credit after 30 days" If they deny the claim because I could get a store credit (like they say they will on their website), can you still claim something like "the store won't even give me a store credit because the tags were taken off?"

I never had an issue. Just don't bring it up if they don't. ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on September 14, 2012, 04:56:01 PM
I just filed an extended warranty claim (not purchase/return protection) and the Chase rep who took the info told me it'll be fast tracked and I'll probably just be advised to purchase a new item once I submit the documentation since it's under $100.
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on September 14, 2012, 05:38:19 PM
Purchased an iPhone an it broke called up Amex refunded me my money of 134 or so and never asked for it back
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: PETERP on September 15, 2012, 12:11:28 PM
Purchased an iPhone an it broke called up Amex refunded me my money of 134 or so and never asked for it back

What was the total cost of the IPhone ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on September 15, 2012, 08:57:42 PM
I just filed an extended warranty claim (not purchase/return protection) and the Chase rep who took the info told me it'll be fast tracked and I'll probably just be advised to purchase a new item once I submit the documentation since it's under $100.

Typo?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: WhyAich on September 15, 2012, 09:07:02 PM
Typo?

Or just wrong thread :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on September 15, 2012, 09:29:53 PM
Amex made return the item. It was for a Accidental Damage claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chaimmayer on September 15, 2012, 09:45:20 PM
I just filed an extended warranty claim (not purchase/return protection) and the Chase rep who took the info told me it'll be fast tracked and I'll probably just be advised to purchase a new item once I submit the documentation since it's under $100.
Just did an amex extended warranty for  a watch that cost $65. They didn't even ask for proof that it had a manufacturers 2 warranty and by the next morning I already  had a credit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AsherO on September 15, 2012, 11:38:10 PM
Or just wrong thread :)

+1, wrong thread.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on September 16, 2012, 02:33:06 AM
What was the total cost of the IPhone ?

40$ for the new one and the one i returned was 134
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 16, 2012, 03:00:11 AM
I called to have them reimburse for a pair of sunglasses (cost $495).  They agreed to do $300.  I said the only reason in calling in was because I lost the case and singles hit wouldn't take them back.  They let me file under loss protection and in a week a rep called me to get my story and refunded all $495 plus tax (about $550)!!!
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 16, 2012, 03:00:37 AM
Sunglasses Hut*
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 16, 2012, 03:01:05 AM
sunglass hut* damn autotxt
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on September 16, 2012, 03:24:24 AM
sunglass hut* damn autotxt
You know you can edit posts, right? No need to post three separate times...
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 20, 2012, 10:59:28 AM
Lol I'm posting off an app on my phone- kind of new to this- haven't figured out everything yet- sorry
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: arch on September 20, 2012, 11:42:24 AM
Lol I'm posting off an app on my phone- kind of new to this- haven't figured out everything yet- sorry
what app?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on September 20, 2012, 11:47:16 AM
what app?
+1?
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 21, 2012, 02:14:14 AM
Tapatalk
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on September 21, 2012, 03:04:43 AM
Tapatalk
Ah. One of those apps I've paid for, but never use. ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: scwam on September 21, 2012, 03:50:30 AM
Made a claim on a Asus laptop battery. Battery about 20 months old. Amex required either get a repair estimate or buy new battery. Did just that for $148 from Asus. Asus sent me a 'new' battery that was also 20 months old from manufacture date. I got a check from Amex for $148 upon showing that receipt (they even paid the $9 Fedex charge within that $148). I returned the battery to Asus because I didn't pay big bucks to have a battery almost at the end of its life. Am disputing the Asus battery now as they never issued credit as they promised upon returning it. Amex was easy - Asus not so easy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on September 21, 2012, 09:47:29 AM
Ah. One of those apps I've paid for, but never use. ;)

have to get ur iphone jailbroken then everything becomes freeeee  ::)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on September 21, 2012, 09:52:19 AM
And then don't even try to get Apple to fix something for you under the warranty....
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on September 21, 2012, 03:31:18 PM
Haha it's $3 guys...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on September 22, 2012, 03:44:13 PM
have to get ur iphone jailbroken then everything becomes freeeee  ::)

-1

I have Android.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on September 24, 2012, 10:36:13 PM
Haha it's $3 guys...

not if you end up downloading everything!! :-)

and meshuganer; i used in IL an old iphone 3g so i dont have warranty anywys
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on October 14, 2012, 03:35:27 AM
did anyone ever have them ask to send in itemised reciepts, but still be told afterwards there is no need to send in item, or it definitely means I must send it back? (its a $300 kapote from a jewish store, why would they want it??)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 14, 2012, 04:39:08 AM
did anyone ever have them ask to send in itemised reciepts, but still be told afterwards there is no need to send in item, or it definitely means I must send it back? (its a $300 kapote from a jewish store, why would they want it??)

Yes.

I once faxed in the receipt (the only time they ever asked me for a receipt, in fact), then got credit without further ado. :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on October 15, 2012, 01:15:54 PM
Will amex or Chase purchase protection cover eyeglasses (without perscription)?

whos better with their purchase protection- amex or chase?
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 15, 2012, 01:57:41 PM
Will amex or Chase purchase protection cover eyeglasses (without perscription)?

whos better with their purchase protection- amex or chase?
don't see why not
Without a doubt amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on October 15, 2012, 02:00:37 PM
don't see why not
Without a doubt amex
because dont think they cover custom items. technically these are prescription glasses...
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 15, 2012, 02:24:41 PM
because dont think they cover custom items. technically these are prescription glasses...
I hear. Wouldn't they cover the frames at least?
Also I doubt amex would give you a hard time about it. Chase, on the other hand....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on October 15, 2012, 02:27:18 PM
I hear. Wouldn't they cover the frames at least?
Also I doubt amex would give you a hard time about it. Chase, on the other hand....
ok grt

is there any method to when amex will ask the item be returned?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: compddd on October 16, 2012, 06:57:53 PM
If I buy something from Costco.com with an Amex card and then go to return the item in a store and I tell them I don't have the Amex card on me, will they write me a check instead? I know they will if you purchased an item from Costco.com using a Visa/MC
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on October 16, 2012, 07:07:44 PM
If I buy something from Costco.com with an Amex card and then go to return the item in a store and I tell them I don't have the Amex card on me, will they write me a check instead? I know they will if you purchased an item from Costco.com using a Visa/MC
If I were you and wanted to get answered, I would post your question in a thread that has more connection to it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on October 16, 2012, 08:45:10 PM
if you need a repair estimate for a computer or computer related products - I can do it for a couple of bucks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: compddd on October 16, 2012, 10:15:11 PM
No one knows about Costco? I guess I could tell them I closed the card and don't have it anymore.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on October 16, 2012, 10:26:34 PM
. . . Maybe he will estimate it at a higher cost than others will?
I have a proper computer repair business, and I can give a realistic quote - when amex calls (which they do sometimes) I can stand behind what I quote, and other reasons ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on October 16, 2012, 10:28:11 PM
You've had amex call you regarding your quotes?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on October 16, 2012, 10:33:11 PM
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on October 16, 2012, 10:48:41 PM
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.

On estimates you've given?

Very interesting.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on October 16, 2012, 11:06:47 PM
yup  - I gave an estimate for about $299 on a $400 laptop they wanted to know in my professional opinion if it should be repaired or more worthwhile to replace etc
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: FMM on October 16, 2012, 11:24:54 PM
Can anyone help determine if there is a science as to whether or not they make you return the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: thetobster12345 on October 16, 2012, 11:38:51 PM
I have used this service a bunch, and in my experience whether you need to return the item or not depends on the item cost.

for example:
$30 shirt, instant credit
$16 socks, instant credit
$125 suit jacket, had to return the item

I also noticed that my first few claims were processed instantly, but i have had to send in the item more and more recently

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: popcorn1508 on October 16, 2012, 11:50:29 PM
sorry for my ignorance which cc is this and how much do they charge for a year
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: JEWDA on October 16, 2012, 11:54:18 PM
sorry for my ignorance which cc is this and how much do they charge for a year
Most Amex CC's
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: popcorn1508 on October 17, 2012, 12:02:48 AM
do they charge a yearly fee
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: JEWDA on October 17, 2012, 12:06:19 AM
do they charge a yearly fee
Info about all Amex cards are here (http://forums.dansdeals.com/index.php?topic=8028.0)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Smartypantz on October 19, 2012, 12:35:03 PM
I bought fabric yesterday for $85 and change, the lady totally ripped me off, plus it was not enough for what I needed, I called return protection(bought on SPG) and they credited me within 12 hours! Awesome!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jack12 on October 19, 2012, 01:57:56 PM
Yes twice, They wanted my advice if worth repairing or replacing, and went through the details of the issues.

How did they find you? (why are they calling you over all the other computer repair people out there)
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 19, 2012, 02:00:12 PM
How did they find you? (why are they calling you over all the other computer repair people out there)
He did the estimate on the repair
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on October 19, 2012, 04:38:44 PM
they may randomly call other computer guys as well - I don't know.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yossi4k on October 22, 2012, 12:16:10 PM
This is going to sound no0bish but is this thread specifically regarding return protection on the Platinum specifically or also regarding any Amex warranty protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: JEWDA on October 22, 2012, 12:31:39 PM
also regarding any Amex warranty protection?
That
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on October 24, 2012, 12:34:14 AM
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 24, 2012, 06:48:50 AM
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?

IME usually not. But YMMV.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: JEWDA on October 24, 2012, 09:12:45 AM
To make a claim about return protection, do I have to submit any document (or proof) about the original return policy of my purchase?
They made me recently.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: puddles on October 24, 2012, 10:48:35 AM
They made me recently.
Me as well. Although, I did have a larger claim and they didnt make me submit or return the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on October 24, 2012, 01:55:28 PM
Question: Amazon seller will charge me a 15-20% restocking fee for returning my 170 dollar camera, should I go directly to Amex--or should I first try to chat with Amazon?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 24, 2012, 02:03:25 PM
Question: Amazon seller will charge me a 15-20% restocking fee for returning my 170 dollar camera, should I go directly to Amex--or should I first try to chat with Amazon?

Why bother? Amex is so much simpler to deal with.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on October 24, 2012, 04:15:09 PM
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on October 24, 2012, 04:43:04 PM
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?

It can be done online.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on October 24, 2012, 04:51:30 PM
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?
google American express return protection, and follow instructions to login and file a new claim.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 24, 2012, 06:43:33 PM
Is the phone conversation the only way to claim a return protection? Is there any way for online chatting or anything else?

http://onlineclaim.americanexpress.com
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ganizzy on October 24, 2012, 11:32:53 PM
i got the canon powershot elph510 from the amazon lightning deal for $125.
amazon wont let me return it now.
do u think its worth going thru return protection?
will they make me pay to return the item? or should i try selling it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on October 24, 2012, 11:51:05 PM
and i bought an iphone on ebay called today amex bec its not working, and they said they wont cover it bec it was bought used....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on October 25, 2012, 07:01:45 PM
When a store charges a restocking fee for returns, can ARP be used to avoid that?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lbvtch on October 25, 2012, 07:39:06 PM
I purchased a suit with my AMEX. A week later i ripped it on a chair. I just filled out the form online and i was credited back the full amount, no need to send the suit in.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 25, 2012, 08:05:56 PM
When a store charges a restocking fee for returns, can ARP be used to avoid that?

Yes. Even if they refund you in full, but as a store credit instead of cash, you can file a claim.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on October 25, 2012, 08:20:12 PM
I purchased a suit with my AMEX. A week later i ripped it on a chair. I just filled out the form online and i was credited back the full amount, no need to send the suit in.
The form online for what? Return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on October 25, 2012, 08:33:17 PM
The form online for what? Return protection?

Yeah, why not? I've done RP online...

(To preempt: he's using "just" to mean as "all I had to do" vs. "just now" as in time.)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 25, 2012, 08:35:39 PM
The form online for what? Return protection?

Probably Purchase Protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on October 25, 2012, 08:37:44 PM
Yeah, why not? I've done RP online...

(To preempt: he's using "just" to mean as "all I had to do" vs. "just now" as in time.)
Because damaged goods don't qualify for return protection.  Must be "like new"
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on October 25, 2012, 08:43:02 PM
Because damaged goods don't qualify for return protection.  Must be "like new"

But suit store wouldn't take it back!!

...because it was ripped ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on October 25, 2012, 08:47:13 PM
But suit store wouldn't take it back!!

...because it was ripped ;)
Yup.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lbvtch on October 25, 2012, 09:07:30 PM
Because damaged goods don't qualify for return protection.  Must be "like new"
yes it was for purchase protection. it covers lost, damaged or stolen items
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on October 25, 2012, 09:14:23 PM
yes it was for purchase protection. it covers lost, damaged or stolen items
Wrong thread though.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on October 26, 2012, 12:58:27 AM
Yes. Even if they refund you in full, but as a store credit instead of cash, you can file a claim.
how would I go about that?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 26, 2012, 03:24:16 AM
how would I go about that?

http://bit.ly/SbCSvO
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: creditor on October 26, 2012, 04:10:31 AM
http://bit.ly/SbCSvO
cool. how do you do that ?
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 26, 2012, 04:11:39 AM
cool. how do you do that ?

Magic. ;)
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Red on October 26, 2012, 06:37:25 AM
cool. how do you do that ?
http://bit.ly/u7O1ol  ;)
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on October 26, 2012, 08:19:17 AM
http://bit.ly/u7O1ol  ;)

ROFL!!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on October 26, 2012, 11:21:18 AM
http://bit.ly/SbCSvO
I could have never worked that out myself!
now, back to my question asking it a little more specifically: how do i go about claiming return protection if they took back the item but charged me a restocking fee?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on October 26, 2012, 01:01:21 PM
I could have never worked that out myself!
now, back to my question asking it a little more specifically: how do i go about claiming return protection if they took back the item but charged me a restocking fee?

call up and sy u didnt get the full credit
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 13, 2012, 07:31:13 PM
Does amex make you prove the return policy of the merchant?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on November 14, 2012, 01:15:34 AM
Does amex make you prove the return policy of the merchant?
never did IME.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 14, 2012, 03:39:19 AM
Does anyone have any recent experience of not having to return something over $100?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on November 14, 2012, 08:00:58 AM
Does anyone have any recent experience of not having to return something over $100?
yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on November 14, 2012, 12:29:03 PM
Does anyone have any recent experience of not having to return something over $100?
yes - $134
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: asks on November 14, 2012, 12:30:01 PM
yes

I had a printer from Staples for $100 no issue asking me to return it, got the credit next day
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 14, 2012, 12:37:33 PM
Do they always require you to send in a copy of the receipt? I filed a claim last night and have not been asked to send in the receipt yet.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on November 14, 2012, 01:01:05 PM
Do they always require you to send in a copy of the receipt? I filed a claim last night and have not been asked to send in the receipt yet.

You haven't gotten email from AMEX yet regarding your claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on November 14, 2012, 01:01:43 PM
Do they always require you to send in a copy of the receipt? I filed a claim last night and have not been asked to send in the receipt yet.
it takes long for them to send emails. Log in and track your claim, if it says closed, you have already been reimbursed, the email will only arrive in a few days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 14, 2012, 01:03:57 PM
You haven't gotten email from AMEX yet regarding your claim?

Just a "Confirmation of Online Claim Submission" email, nothing about asking for the receipt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on November 14, 2012, 01:06:26 PM
Just a "Confirmation of Online Claim Submission" email, nothing about asking for the receipt.

They usually follow up with an email requesting docs. I'd give it a lil while longer.

If they don't ask, you may be one of the lucky ones to be credited without having to provide anything.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: eis517 on November 14, 2012, 01:26:33 PM
Does Amex add the 1 yr warranty on top of the manufacturers original warranty, or will they add it if you buy an extra warranty (apple care for instance).

Example- I buy a macbook Pro andApple gives a 1 yr warranty. I buy an additional 2 yr warranty (total of 3 yrs). Will Amex cover a 4th year, or it will be part of the 2 years extra I bought?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on November 14, 2012, 01:37:16 PM
AmEx will double the manufacturer's warranty up to one year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on November 14, 2012, 02:33:37 PM
How did you make the claim of return protection?

Call, email, or amex web inside messenger center.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 14, 2012, 02:50:17 PM
How did you make the claim of return protection?

Call, email, or amex web inside messenger center.

Through the online claim center.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on November 14, 2012, 07:59:46 PM
Through the online claim center.

Thanks.

One more question:

I already registered the amex online account. When I go to americanexpress.com/return, and would like to claim a return protection.

But under the  ELIGIBLE CARD BENEFITS, there are just two options: Purchase Protection and Extended Warranty.  In other words, No option for return protection.

Is anything I can wrong?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on November 14, 2012, 08:01:31 PM
Thanks.

One more question:

I already registered the amex online account. When I go to americanexpress.com/return, and would like to claim a return protection.

But under the  ELIGIBLE CARD BENEFITS, there are just two options: Purchase Protection and Extended Warranty.  In other words, No option for return protection.

Is anything I can wrong?
what card
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on November 14, 2012, 08:11:37 PM
what card

Amex golden delta

TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on November 14, 2012, 08:31:18 PM
But under the  ELIGIBLE CARD BENEFITS, there are just two options: Purchase Protection and Extended Warranty.  In other words, No option for return protection.

Of course, you can always make it have an "accident", and then file for PP... but that's a discussion for the "Is it ethical?" thread. ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: L123 on November 14, 2012, 10:04:07 PM
One more question about the limitation of $300 per claim.

My understanding is that, for example, I purchased an item priced at $350.
I can still file a return protection for that, but amex can only give me back $300 if this claim is approved.

Is it right?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on November 15, 2012, 02:38:35 AM
One more question about the limitation of $300 per claim.

My understanding is that, for example, I purchased an item priced at $350.
I can still file a return protection for that, but amex can only give me back $300 if this claim is approved.

Is it right?

Yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: eis517 on November 15, 2012, 10:45:26 AM
what happens if I buy an item on an Amex card, and then I close that card. Will I still be able to use the return /damage protection? what if I still have other Amex cards open?

thanks,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on November 15, 2012, 10:49:38 AM
what happens if I buy an item on an Amex card, and then I close that card. Will I still be able to use the return /damage protection? what if I still have other Amex cards open?

thanks,
as long as you have any open amex card, your good.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on November 15, 2012, 12:07:18 PM
Purchased an item on Amazon 6 months ago, price was $29.99, called in that recharger no longer working, filed for extended warranty, no questions or docs asked, 2 days later I had a refund of $29.99.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: plainbachur on December 11, 2012, 07:20:11 PM
Amex Platnum brought Headphones from radioshack $20.60 refunded me no questions or docs asked with on 24hrs
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on December 11, 2012, 11:54:38 PM
a dress for $40. they wanted it back!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshiach1 on January 10, 2013, 10:41:49 AM
Sold phone on ebay that was purchased from ebay, buyer never got it. Will amex refund if within 90 days
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on January 10, 2013, 10:47:03 AM
a dress for $40. they wanted it back!!
:(

I just filed for a $27 sweater. They just refunded me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on January 10, 2013, 11:01:28 AM
How do you keep track if you make mixed purchases at any store - how do they know (or how do you know) if its part of the order?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on January 10, 2013, 11:03:14 AM
How do you keep track if you make mixed purchases at any store - how do they know (or how do you know) if its part of the order?
IMHO they dont know

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DH Data Recovery on January 10, 2013, 11:17:27 AM
So how do they know they value of the item? if I bought % computers in one order ranging from $500 a computer to $1000 same model number how do they know the value oif the broken one?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on January 10, 2013, 11:24:05 AM
So how do they know they value of the item? if I bought % computers in one order ranging from $500 a computer to $1000 same model number how do they know the value oif the broken one?
You file the claim, and you tell them.

Return protection is not for broken items.

The purchase protection is for broken items
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshiach1 on January 10, 2013, 11:27:47 AM
Will damage protection work on a purchase from a cancelled platinum card, I have other amex cards
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Shmelly on January 16, 2013, 02:46:30 PM
$80 pair of jeans on an SPG, Amex did not make me return the item or send in any supporting docs, claim was approved in 12 hours.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nutcase on January 22, 2013, 04:07:42 AM
I filed a claim sent in docs. shipped them back the merchandise. how long does it take once they receive the items? thank you
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshiach1 on January 22, 2013, 10:08:49 AM
I filed a claim sent in docs. shipped them back the merchandise. how long does it take once they receive the items? thank you
What was the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on January 22, 2013, 10:48:06 AM
I bought $100 Marc Jacobs Sun Glasses from Nordstrom on my SPG. They were purchased in May and stolen from my car in November/December. I filed a claim with Amex, but it was denied bec it was after 3 months of the purchase date. (i dont recall if they said 3 or 6 months after purchase date) either way, it was denied. I have the glasses case with the Nordstrom return sticker (if that helps..?)
Any advice?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on January 22, 2013, 10:50:49 AM
I bought $100 Marc Jacobs Sun Glasses from Nordstrom on my SPG. They were purchased in May and stolen from my car in November/December. I filed a claim with Amex, but it was denied bec it was after 3 months of the purchase date. (i dont recall if they said 3 or 6 months after purchase date) either way, it was denied. I have the glasses case with the Nordstrom return sticker (if that helps..?)
Any advice?

90 days is all you get.
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nutcase on January 22, 2013, 11:42:58 AM
What was the item?
Magna tiles
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on January 22, 2013, 12:16:28 PM
90 days is all you get.
Any way around that? I don't want to spend $100 on a new pair.. :(
Title: Re: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on January 22, 2013, 12:24:21 PM
Any way around that? I don't want to spend $100 on a new pair.. :(

Plan B: Buy a name brand  pair from TJMAXX  for $10?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lybbtthl on February 18, 2013, 01:40:08 PM
Just claimed for 3 paid of shoes, worth just over $100 each, they want them all back.

In others experience, is there a difference between claiming over the phone and online?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on February 20, 2013, 04:40:22 PM
I bought a Dell laptop 4 yrs and 11 months ago for $1400 it broke I originally bought a 4 year warranty but since this was the 5th year it was covered under their extra warranty protection they refunded the entire amount.

But I had to send back to laptop

Not a bad deal at all!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on February 20, 2013, 04:56:54 PM
I bought a Dell laptop 4 yrs and 11 months ago for $1400 it broke I originally bought a 4 year warranty but since this was the 5th year it was covered under their extra warranty protection they refunded the entire amount.

But I had to send back to laptop

Not a bad deal at all!
Nice!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 20, 2013, 06:18:37 PM
I filed 2 claims with them in the last month.

1 for a $12 dress and 1 for a $19 skirt.
I did both online, and they credited me immediately without having to send back either of them.

My theory is that for cheap items, they don't make you send back, but for more expensive items they do. Not sure the cutoff.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 20, 2013, 06:25:34 PM
I filed 2 claims with them in the last month.

1 for a $12 dress and 1 for a $19 skirt.
I did both online, and they credited me immediately without having to send back either of them.

My theory is that for cheap items, they don't make you send back, but for more expensive items they do. Not sure the cutoff.
its usually around 100 though ppl have bad diff expirences. I have been able to keep a 138$ iPod
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on February 20, 2013, 07:04:21 PM
its usually around 100 though ppl have bad diff expirences. I have been able to keep a 138$ iPod

+1

We got to keep $200 sunglasses.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on February 21, 2013, 09:07:40 AM
I filed 2 claims with them in the last month.

1 for a $12 dress and 1 for a $19 skirt.
I did both online, and they credited me immediately without having to send back either of them.

My theory is that for cheap items, they don't make you send back, but for more expensive items they do. Not sure the cutoff.

Possibly, but I wouldn't want to "waste" it on little things. I'd rather use it for a big ticket item..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 21, 2013, 10:32:52 AM
Possibly, but I wouldn't want to "waste" it on little things. I'd rather use it for a big ticket item..
why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on February 21, 2013, 10:39:26 AM
why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
I would never claim something that was not legit!

Does anyone know if MC has some type of return protection? I was very inexperienced 4 years ago when I purchased my Mac book NOT on my Amex :(
I'm in the 4th year (my Apple care expired June 2012)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 21, 2013, 12:25:54 PM
Possibly, but I wouldn't want to "waste" it on little things. I'd rather use it for a big ticket item..

What's there to waste?? Theres no limit to the number of claims...
I'm only filing for legit items I'd like to return...

Do you think that after a batch of claims, they'll automatically make you start sending them back??

Also, this probably really belongs more under the "is it ethical" discussion, but if they don't make me take it back, can I consider it mine and use it/sell it... Or is it really considered theirs?? Just a thought to throw out...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 21, 2013, 01:58:17 PM
What's there to waste?? Theres no limit to the number of claims...
I'm only filing for legit items I'd like to return...

Do you think that after a batch of claims, they'll automatically make you start sending them back??

Also, this probably really belongs more under the "is it ethical" discussion, but if they don't make me take it back, can I consider it mine and use it/sell it... Or is it really considered theirs?? Just a thought to throw out...
I think he means the upto 1k per year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on February 21, 2013, 02:02:01 PM
I think he means the upto 1k per year.

what's the difference what you claim for then as long as you get the 1k?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 21, 2013, 02:03:57 PM
what's the difference what you claim for then as long as you get the 1k?
thats why i said

why not?! Lets say u dont claim then u could've gotten ur money back on ligit claims
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on February 21, 2013, 10:51:40 PM
Used amex purchase protection for my galaxy s3 when I dropped it and broke the screen.
I actually had the phone purchase billed to my sprint account 91 days before it broke, but since I payed my sprint bill with my SPG card less than 90 days prior, they approved the claim. Got the credit b4 I could get a hold of the receipt from sprint. Didn't make me return the phone. Got it fixed for $60 less than the credit ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 22, 2013, 07:32:12 AM
Used amex purchase protection for my galaxy s3 when I dropped it and broke the screen.
I actually had the phone purchase billed to my sprint account 91 days before it broke, but since I payed my sprint bill with my SPG card less than 90 days prior, they approved the claim. Got the credit b4 I could get a hold of the receipt from sprint. Didn't make me return the phone. Got it fixed for $60 less than the credit ;D

What did you file it under?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on February 22, 2013, 02:30:55 PM
What did you file it under?
Not exactly sure what ur referring to. It was purchase protection. Amex Starwoods PG card. Filed the claim over the phone.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on February 26, 2013, 12:51:48 PM
Made 2 claims last week. One for a $115 pair of jeans and the other for a $95 pair of jeans. Had to send back the $115 pair, didn't ask me to return the $95 pair.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on February 27, 2013, 09:39:21 AM
sorry not so familial with return protection.....

will they cover item bought from discount department store (such as Century 21)?





Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on February 27, 2013, 10:06:58 AM
sorry not so familial with return protection.....

will they cover item bought from discount department store (such as Century 21)?

Yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 27, 2013, 02:54:45 PM
Does Amex Protection cover Refurbished items bought directly from manufacturer? (Sony in this case)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on February 27, 2013, 03:25:19 PM
Does Amex Protection cover Refurbished items bought directly from manufacturer? (Sony in this case)
Just spoke with a representative who informed me that they do NOT cover refurbished items. Coverage applies only on items bought as new.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 27, 2013, 03:25:56 PM
Just spoke with a representative who informed me that they do NOT cover refurbished items. Coverage applies only on items bought as new.

That's what I thought.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on February 27, 2013, 03:28:41 PM
I thought that changed and they do cover refurb now if it has manufacturers warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 27, 2013, 03:31:34 PM
I thought that changed and they do cover refurb now if it has manufacturers warranty?

Hmm..I'll have to call up and confirm. Hope so.

Meanwhile I have to wait until tomorrow anyways since Amex is sending me out a replacement card since mine disappeared.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on February 27, 2013, 07:54:08 PM
I thought that changed and they do cover refurb now if it has manufacturers warranty?
The representative I spoke with today told me purchase protection only applies to items bought as new.
I don't know if the additional year warranty, or the platinum card's loss protection applies to refurbished items also. I don't see why it would a difference whether the item was new or refurbished for loss protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 28, 2013, 08:08:03 PM
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 28, 2013, 08:16:34 PM
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!

Nice! How much was it for?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 28, 2013, 08:28:40 PM
Nice! How much was it for?

just $17
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 28, 2013, 08:48:45 PM
Just thought I'd let everyone know that I just filed return protection online for costume jewelery items. Officially under their T&C jewelery is excluded, but they gave me no problems. Case closed within a few hours, and I'm getting a credit on my account.
Don't even need to send back the items :)

YAY!!!
what was the category you put it under?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 28, 2013, 09:42:54 PM
what was the category you put it under?
category I think was "accesories"
but the first box to fill in - what was the item - I wrote very honestly "costume jewelery"

maybe they really only mean real jewelery?

or probably YMMV - depends on who's reviewing the claim, how smart they are...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on February 28, 2013, 09:54:25 PM
just $17
this explains
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Mordy2 on March 12, 2013, 05:52:15 PM
My return protection claim consisted of a couple items- children's cloths ranging from $20-$40 each.  Claim was approved and I did not have to send back any of the items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on March 12, 2013, 09:26:00 PM
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on March 12, 2013, 09:29:17 PM
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?

a dress for $40. they wanted it back!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on March 12, 2013, 09:34:15 PM
Seems like under $100 they usually let you keep. Anyone have any experience to the contrary?

That's been tossed around, but it isn't a hard and fast rule.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on March 13, 2013, 06:17:38 AM
140 my max
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on March 18, 2013, 11:32:15 PM
does it make a difference making multiple claims at the same time (each item for small amounts but on the same purchase) in regard to the "100 dollar-don't have to ship back cutoff" ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on March 19, 2013, 01:17:51 AM
does it make a difference making multiple claims at the same time (each item for small amounts but on the same purchase) in regard to the "100 dollar-don't have to ship back cutoff" ?

No way to know for sure.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jay the PRESIDENT on March 19, 2013, 10:26:47 PM
No way to know for sure.
well what are people experiences?

what does "date of loss" refer to?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on April 05, 2013, 10:42:26 AM
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 05, 2013, 11:26:44 AM
I'd say you have a good chance with return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on April 05, 2013, 11:29:07 AM
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?

IME if The company will take em back Amex will only cover the restock fee. If you wait until after the time they'll accept returns they will let you use return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on April 05, 2013, 11:45:59 AM
PUTPAC AMEX and get them to cover the restock fee.
Let us know how it goes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mb1 on April 05, 2013, 11:53:14 AM
Purchased a pair of sunglasses from some company online (using amex) I don't like the way they look on me. Company charges 20% restocking fee on returns, so I would lose $20. Any way around this using amex return protection, or should I just take the hit?

Amex covers restocking fee. 
IME they will also cover return shipping and refund the difference between purchase price and refund amount but YMMV.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 05, 2013, 12:06:10 PM
IME if The company will take em back Amex will only cover the restock fee. If you wait until after the time they'll accept returns they will let you use return protection.

Yes, thanks for clarifying. I meant for the restocking fee (which was what I thought he was asking about).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on April 05, 2013, 01:19:45 PM
first time i took advantage of the insurance, got full credit for 160ish $ camera didnt ask for receipt and didnt ask for the camera..
btw will they ever come back for it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on April 05, 2013, 01:26:04 PM
No
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on April 05, 2013, 01:41:36 PM
No
ty
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on April 05, 2013, 03:39:02 PM
Is there any disadvantage on using a platinum if I may cancel it down the line?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 07, 2013, 01:06:47 AM
No.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 14, 2013, 11:43:37 PM
I just did a return and they told me to keep it before i hung up and gave me a credit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on April 14, 2013, 11:44:03 PM
I just did a return and they told me to keep it before i hung up and gave me a credit.

What was it for and how much?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 14, 2013, 11:45:07 PM
What was it for and how much?
kids clothing.  $20
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 17, 2013, 08:50:28 PM
Does anyone know how this process works? Do they contact the store you purchased from?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yeki89 on April 17, 2013, 08:59:51 PM
No need to send back
Top: value $15
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on April 17, 2013, 09:03:03 PM
I just did purchase protection, was $64. Didn't ask for it. Got credited right away. Return protection was  for over 100 and they did ask for it. Rep said that usual threshold is $100.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 17, 2013, 11:36:54 PM
I just did purchase protection, was $64. Didn't ask for it. Got credited right away. Return protection was  for over 100 and they did ask for it. Rep said that usual threshold is $100.
they asked me for a $40 item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 28, 2013, 03:36:49 PM
Does anyone know how this process works? Do they contact the store you purchased from?

Bump
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on April 28, 2013, 04:05:45 PM
Bump

CMIIW, I don't think amex does, Visa I know does IME.

Anyone else?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on April 28, 2013, 04:07:20 PM
Amex definitely contacts the repair estimate provider for Extended Warranty.

I don't see why this would be any different.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on April 28, 2013, 04:07:53 PM
I know of a local store that doesn't like returns, and officially does the return protection claims for the customer and of course when they call, he says that he doesn't accept the return.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on April 28, 2013, 04:26:13 PM
so thats why u buy on amex!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 28, 2013, 04:59:32 PM
so thats why u buy on amex!
+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lfas25 on April 28, 2013, 05:38:25 PM
Has anyone tried returning a cell phone that was bought on AmEx?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 28, 2013, 05:46:32 PM
So amex will contact amazon?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 28, 2013, 07:02:43 PM
Has anyone tried returning a cell phone that was bought on AmEx?
yes. It didn't work.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on April 28, 2013, 07:04:57 PM
yes. It didn't work.

what was their excuse?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on April 28, 2013, 07:21:02 PM
what was their excuse?
they told me no phones
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on May 04, 2013, 06:42:37 PM
Maskanah:
are refurbished items covered?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Name Changed on May 04, 2013, 09:38:08 PM
I just files for a $100 claim (clothing) they did not make me return it.

I got the credit a few hours after filling the claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on May 04, 2013, 09:52:00 PM
Maskanah:
are refurbished items covered?
Nope. Azoy zuck'd the rep I spoke to8)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 04, 2013, 10:18:18 PM
Nope.
-1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on May 04, 2013, 11:39:55 PM
-1
Ye ye. Just realized I'm posting in the "return protection" thread (as opposed to the extended warranty):-[
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on May 13, 2013, 06:54:57 PM
Has anyone used this benefit with amazon as the merchant? What was the price of the item? Did they make you submit a receipt or send the item back? Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on May 13, 2013, 09:55:35 PM
why would it be any different?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DovtheBear on May 13, 2013, 10:34:29 PM
For curiosity's sake, if they do ask for the item back, who pays for shipping?
(And what  do they do with it?!)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on May 13, 2013, 10:54:30 PM
why would it be any different?

Don't really know trying to figure out how the whole process works. Thought maybe some merchants they have deals with that they take the items back no matter the price.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on May 14, 2013, 07:55:49 AM
For curiosity's sake, if they do ask for the item back, who pays for shipping?
(And what  do they do with it?!)
you pay
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DovtheBear on May 14, 2013, 02:47:06 PM
you pay
Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on May 14, 2013, 05:22:48 PM
Don't really know trying to figure out how the whole process works. Thought maybe some merchants they have deals with that they take the items back no matter the price.
don't think it works like that. they don't give it back to the merchant
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on May 14, 2013, 05:54:29 PM
don't think it works like that. they don't give it back to the merchant

People have reported here of Amex contacting the merchant.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on May 14, 2013, 05:57:35 PM
People have reported here of Amex contacting the merchant.
that's to determine whether it's within there time frame for returns
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on May 19, 2013, 11:39:43 PM
If a store will only take the item back in exchange for a store credit will amex refund me?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on May 19, 2013, 11:46:29 PM
Yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mmermss on May 20, 2013, 04:58:28 AM
1. Will Amex refund me the cost for Sony to repair my laptop? Bought within 90 days if that makes a difference.

2. Will Amex refund me if I bought the laptop piece myself and I fixed the laptop myself?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on May 20, 2013, 06:51:26 AM
does it make a diff if i contact them on the phone or sm
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on May 22, 2013, 03:45:03 PM
Anyone know if T&C allow refund if i purchased treadmill in costco (and can make myself crazy to return in costco.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on May 22, 2013, 04:03:04 PM
I just got from woot this Levana baby monitor (http://kids.woot.com/offers/levana-era-elite-digital-video-monitor), the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on May 22, 2013, 04:33:14 PM

I just got from woot this Levana baby monitor (http://kids.woot.com/offers/levana-era-elite-digital-video-monitor), the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?

Do what you want?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on May 22, 2013, 05:08:38 PM
I just got from woot this Levana baby monitor (http://kids.woot.com/offers/levana-era-elite-digital-video-monitor), the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?
Why do u want to keep something that does not work? and even worse u want to screw someone by selling them something that does not work properly -are u so hungry !
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on May 22, 2013, 05:26:37 PM
1. I might keep it for room to room monitoring, but I really wanted to use it for taking a stroll around the block.

2. It's not that this device is defected, I think all the similar priced monitors work like crap, and I expected that. The only reason I bought it was because of AMEX's fabulous return policy. I dream for a second that a $80 device is going to work over 500FT, and the person buying it on ebay will neither expect that.

My question was, which path involves less headache.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on May 22, 2013, 05:44:25 PM
1. I might keep it for room to room monitoring, but I really wanted to use it for taking a stroll around the block.

2. It's not that this device is defected, I think all the similar priced monitors work like crap, and I expected that. The only reason I bought it was because of AMEX's fabulous return policy. I dream for a second that a $80 device is going to work over 500FT, and the person buying it on ebay will neither expect that.

My question was, which path involves less headache.

 return to store , if any problem with refund ,go back to amex  with dispute -- this way u will not feel guilty that you............
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on May 23, 2013, 03:51:08 PM
I just got from woot this Levana baby monitor (http://kids.woot.com/offers/levana-era-elite-digital-video-monitor), the advertised distance is 500 feet, but it doesn't even work 30 feet. The manufacturer has a 30 day money back guaranty. Should I rather send it back now, or wait for the 30 days, hope that amex doesn't ask for me to send it in, and keep it or sell it on ebay?
I got this from Groupon in January, ever since I received it is has been giving me issues.  Levava is not going to do anything for me, I sent them a million emails.
Unfortunately I ordered mine on my Freedom card bec that is the card that was saved in my Groupon profile. Is there any type of Return Protection on the Freedom?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on May 23, 2013, 04:34:51 PM
I guess it doesn't hurt to try, open a dispute that the device does not work as advertised.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on June 02, 2013, 10:01:53 PM
Is there protection on buying a gown from china, the website doesn't accept returns?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on June 02, 2013, 10:11:12 PM
Is there protection on buying a gown from china, the website doesn't accept returns?
As long as it's purchased from a computer in the USA, yes. That's what a rep told me.
Remember-limit $300
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wierdal832 on June 03, 2013, 10:35:49 AM
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on June 03, 2013, 10:37:32 AM
Warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wierdal832 on June 03, 2013, 10:44:06 AM
Warranty?

does amex cover it under warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on June 03, 2013, 10:50:16 AM
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wierdal832 on June 03, 2013, 10:52:11 AM
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.
so i just call up amex?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on June 03, 2013, 11:08:20 AM
so i just call up amex?
Or file online. http://www.americanexpress.com/us/content/card-benefits/extended-warranty.html (http://www.americanexpress.com/us/content/card-benefits/extended-warranty.html)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chilzech on June 05, 2013, 01:57:17 PM
I just called amex about a pair of shoes from zappos which can no longer be returned because I wore them outside for 5 minutes. The rep told me she approved my claim on the spot. Credit will show in 24-48 hours. (Btw,these shoes were paid for by amex with delayed baggage protection ;))
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on June 05, 2013, 03:03:40 PM
I just called amex about a pair of shoes from zappos which can no longer be returned because I wore them outside for 5 minutes. The rep told me she approved my claim on the spot. Credit will show in 24-48 hours. (Btw,these shoes were paid for by amex with delayed baggage protection ;))
How does delayed baggage protection help this ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lechatchileh ariber on June 05, 2013, 06:36:19 PM
just made a claim for a clearspot 54.49 (over the phone)
got an email next day saying case slosed the credit will be put in my account
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lechatchileh ariber on June 05, 2013, 06:38:13 PM
i want to return beats headphones 299 + 29.99 tax
do you tink they would cover it?
and what are the chances of them making me return it (judging by how much it costs)?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on June 05, 2013, 06:39:23 PM
i want to return beats headphones 299 + 29.99 tax
do you tink they would cover it?
and what are the chances of them making me return it (judging by how much it costs)?

Very good chance they make you return it. Just put in a claim for 300.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mb1 on June 05, 2013, 11:36:23 PM
if i bought my iphone on an amex, and now my phone is pretty much broken. is there anything i can do? its been about 8 months

iphone has a 1 year warranty from apple.

They will repair it in an Apple store.
During the second year AMEX extended warranty protection should cover it up to the amount you charged on your card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on June 10, 2013, 10:03:43 PM
My out of warranty iPhone broke on Friday and I filed a claim today. I believe it is covered.
Claim approved and refunded with no questions asked.  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 11, 2013, 08:58:23 AM
Claim approved and refunded with no questions asked.  :)
nice!! What was broken about it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on June 11, 2013, 09:11:33 AM
nice!! What was broken about it.
I dropped it and the screen shattered.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: plainbachur on June 11, 2013, 09:47:56 AM
Two ties on two different purchases they approved claim on the spot
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 11, 2013, 09:50:24 AM
I dropped it and the screen shattered.
kol hakavode!

how much did they give u? whats its worth or what u paid?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on June 11, 2013, 10:03:51 AM
kol hakavode!

how much did they give u? whats its worth or what u paid?
I paid $213 when I got it a year ago as a upgrade. I filed the claim for the $213 that I paid for it and got that refunded. I then paid $212 in the Apple Store to get it replaced. Phone broke late Friday afternoon and I went to the Apple store Sunday morning to get it replaced. So I made $1 and never really missed the phone while it was broken.
Worth it IMO :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 11, 2013, 10:13:48 AM
I paid $213 when I got it a year ago as a upgrade. I filed the claim for the $213 that I paid for it and got that refunded. I then paid $212 in the Apple Store to get it replaced. Phone broke late Friday afternoon and I went to the Apple store Sunday morning to get it replaced. So I made $1 and never really missed the phone while it was broken.
Worth it IMO :)
my power button is broken.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on June 11, 2013, 10:36:37 AM
my power button is broken.

Aren't you within warranty year?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 11, 2013, 04:48:56 PM
Aren't you within warranty year?
i have no idea. My iPhone has a yr warranty?! I had no idea. I don't pay anything. I declined all that 20$ a month warranty stuff
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on June 11, 2013, 04:54:57 PM
i have no idea. My iPhone has a yr warranty?! I had no idea. I don't pay anything. I declined all that 20$ a month warranty stuff

Apple would prob fix it If you took it to an apple store.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 13, 2013, 09:05:01 AM
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on June 13, 2013, 09:11:51 AM
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
I'm pretty sure you're not covered
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 13, 2013, 09:35:47 AM
I'm pretty sure you're not covered
well i card and i was put they to amex assurance extended warranty. She said shes going to give me a refund of the original purchase pending a few things. (Its still a long shot).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on June 21, 2013, 04:55:36 PM
Anyone know if Starwood Business has return protection?

ETA: Looks like it does.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on June 21, 2013, 05:45:41 PM
It does
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on June 22, 2013, 08:42:22 PM
You'd be hard-pressed to find a decent Amex that doesn't.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dsw193 on June 22, 2013, 10:13:04 PM
I bought an iPhone from eBay in January. The speakerphone broke. (Not sure how). I bought it on my Amex plat card. What should i file it under? Return protection? (but its after 90 days). What about the extended warranty? (But i bought it second hand)
I filed a claim under purchase protection for a HTC one cracked screen on Thursday and got original purchase amount returned on Saturday (amount claimed) no questions asked
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on June 23, 2013, 12:29:25 AM
I filed a claim under purchase protection for a HTC one cracked screen on Thursday and got original purchase amount returned on Saturday (amount claimed) no questions asked
Without returning it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on June 23, 2013, 01:23:12 AM
You'd be hard-pressed to find a decent Amex that doesn't.
Delta and the free ones do not.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on June 23, 2013, 01:24:29 AM
Delta and the free ones do not.
Even Delta Gold?

I believe that Amex blue does have return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on June 23, 2013, 05:26:22 AM
Delta and the free ones do not.

Hence the word "decent". You don't really consider a Delta Amex to be a decent card, do you? ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dsw193 on June 23, 2013, 08:00:28 PM
Without returning it?
Yup
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on June 23, 2013, 10:12:13 PM

I believe that Amex blue does have return protection.

+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HowYaDoin on June 29, 2013, 11:56:47 PM
my wife bought outfit from BCBG final sale with SPG. I tried getting refund from AMEX and they just sent me letter that we had ten days to return to merchant.... what does that mean????
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jack12 on July 03, 2013, 09:15:42 AM
my wife bought outfit from BCBG final sale with SPG. I tried getting refund from AMEX and they just sent me letter that we had ten days to return to merchant.... what does that mean????
Sounds like AMEX thinks that the merchant would let you return it for 10 days (they don't realize that it was final sale). Try calling up to explain that the product was final sale and they don't give you 10 days
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on July 03, 2013, 09:16:40 AM
my wife bought outfit from BCBG final sale with SPG. I tried getting refund from AMEX and they just sent me letter that we had ten days to return to merchant.... what does that mean????
shop in jewish stores with no return policy :P :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HowYaDoin on July 03, 2013, 10:11:15 PM
Sounds like AMEX thinks that the merchant would let you return it for 10 days (they don't realize that it was final sale). Try calling up to explain that the product was final sale and they don't give you 10 days

thanks
shop in jewish stores with no return policy :P :)
your a real help :D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rochel on July 30, 2013, 01:07:33 AM
I have a couple pair of shoes to return that I bought at My Habit on a spg card.  I just missed the return time frame, if I file a claim with amex will I have to send them back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on July 30, 2013, 03:35:37 AM

I have a couple pair of shoes to return that I bought at My Habit on a spg card.  I just missed the return time frame, if I file a claim with amex will I have to send them back.

Generally depends how much they cost. Under $100 they probably will not make you send back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aj26 on July 30, 2013, 06:16:28 AM
Delta and the free ones do not.
As of about a year ago,  delta gold does as well. Just file a claim :-)
Approved instantly over the phone
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bznt on July 30, 2013, 09:16:53 AM
Bought a LeSportSac backpack for $63 on spg consumer card. It was final sale no returns. I Called up yesterday that I don't like it and I want to return it but the store won't take it back. They said I will get a email with the results. I just got the email it said that I will get a credit .they did not ask to return the item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on July 30, 2013, 10:00:06 AM
I bought a nannycam on woot, but it didn't work as advertised. Total was $103, SMed them, took a few weeks and they refunded me. On the letter it said that the case was ruled in my favor because the other party never got back to them...
Didn't have to return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on July 30, 2013, 10:03:54 AM
I bought a nannycam on woot, but it didn't work as advertised. Total was $103, SMed them, took a few weeks and they refunded me. On the letter it said that the case was ruled in my favor because the other party never got back to them...
Didn't have to return it.
looks like you disputed the charge, not the return protection benefit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 30, 2013, 10:46:03 AM
I bought a jacket in a Jewish store on my SPG card. I'm not very happy with it, I tried talking to them they told me its already taylored so there's nothing they can do. Should I use my protection rights? If I do,I will probably never be able to walk in there again.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on July 30, 2013, 10:52:07 AM
I bought a jacket in a Jewish store on my SPG card. I'm not very happy with it, I tried talking to them they told me its already taylored so there's nothing they can do. Should I use my protection rights? If I do,I will probably never be able to walk in there again.
Return protection has nothing to do with the retailer (other than possibly a phone call asking them to take it back). Amex takes the loss, not the retailer
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ari2955 on July 30, 2013, 10:54:35 AM
I bought a jacket in a Jewish store on my SPG card. I'm not very happy with it, I tried talking to them they told me its already taylored so there's nothing they can do. Should I use my protection rights? If I do,I will probably never be able to walk in there again.
The store is not the one taking the loss here, Amex is.
Your not disputing anything just filing a insurance claim (with Amex being the insurer).
So I don't think you'll have a problem with the store (they'll probably never even know about it).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ganizzy on July 30, 2013, 11:39:53 AM
Has anyone had issues for filing too many claims?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 30, 2013, 12:13:20 PM
Return protection has nothing to do with the retailer (other than possibly a phone call asking them to take it back). Amex takes the loss, not the retailer
Thanks! I never knew that, because the one time I used it I got a call from the merchant screaming at me that I ruined his credit with Amex, and I'm a stealer etc. Therefore I thought it has to do with the merchant.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on July 30, 2013, 06:56:49 PM
I bought a jacket in a Jewish store on my SPG card. I'm not very happy with it, I tried talking to them they told me its already taylored so there's nothing they can do. Should I use my protection rights? If I do,I will probably never be able to walk in there again.

Officially it has to be in new condition I believe
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on July 30, 2013, 07:03:01 PM
Officially it has to be in new condition I believe
Or like new
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on July 31, 2013, 04:03:47 AM
Thanks! I never knew that, because the one time I used it I got a call from the merchant screaming at me that I ruined his credit with Amex, and I'm a stealer etc. Therefore I thought it has to do with the merchant.
I guess they can call store to verify that it indeed cant be returned
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on July 31, 2013, 10:59:26 AM
looks like you disputed the charge, not the return protection benefit.
Why do you say that? I explicitly wrote in the SM that I want to return it, and that I wan't to be covered under return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on July 31, 2013, 11:55:42 AM
Why do you say that? I explicitly wrote in the SM that I want to return it, and that I wan't to be covered under return protection.
lol
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on July 31, 2013, 12:12:11 PM
My hp touchpad stopped working, the touch screen doesn't respond, I want to file a claim, but I'm case they ask me to send it back,I want to wipe it.
Any ideas?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on July 31, 2013, 12:15:28 PM
My hp touchpad stopped working, the touch screen doesn't respond, I want to file a claim, but I'm case they ask me to send it back,I want to wipe it.
Any ideas?
whats your problem?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on July 31, 2013, 12:16:48 PM
whats your problem?
I power it on, but then I can't get it to respond to any touches
I just learned about something called webos dr.gonna check it out
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ShlockDoc on August 22, 2013, 08:06:12 AM
You mentioned in your post this morning about the return protection.  I also used their broken or stolen protection. 

My iPhone got stolen from a gym locker within a month of my buying it.  I filed a claim with Amex (Blue Cash Grandfathered 5%) and they refunded the purchase with no request for police report.

I bought a waterpik from amazon and used it incorrectly and it broke.  I called Amex, described to them exactly what happened and they refunded it without questions.

I regularly return small purchases to them and have never been asked for the item.  I, like Dan, usually donate the item to a charity.

I've used their various protections to legitimately save thousands of dollars over the years.

This is the reason I don't buy and use gift cards for purchases.  Everything goes on the Amex so I can use their protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: upside down on August 23, 2013, 08:44:53 AM
if i file a Dispute Resolution claim does amex eat the loss or they deny payment to the merchant
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on August 23, 2013, 09:42:48 AM
if i file a Dispute Resolution claim does amex eat the loss or they deny payment to the merchant
The latter,  but in the past where a family member tried disputing a charge and merchant didn't want to give in amex just credited it as a courtesy
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on August 23, 2013, 01:02:38 PM
This is the reason I don't buy and use gift cards for purchases.  Everything goes on the Amex so I can use their protection.
+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on August 27, 2013, 01:36:03 PM
guys has anyone tried amex protection on Contact lenses bought online?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on August 27, 2013, 01:43:02 PM
guys has anyone tried amex protection on Contact lenses bought online?
Do you have a reason to suspect it would be different than anything else?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on August 27, 2013, 02:41:57 PM
contact lenses are prescribed, you can not get them without it.
just wondering.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on August 27, 2013, 02:54:35 PM
Water leaking into $180 pair of prescription goggles.
I first tried extended warrantee but AMEX wanted me to send proof of the company warranty length.
After some correspondence and not getting anywhere, I voluntarily pulled the claim and filed for purchase protection, just got refunded (a few days later), and they didn't ask for the goggles.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on August 27, 2013, 06:12:04 PM
per the policy  the excluded items include :

health care items (such as blood pressure machines and diabetes equipment)

if anyone else has any experience with contact lenses perhaps would love to hear...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on August 27, 2013, 11:11:47 PM
per the policy  the excluded items include :

health care items (such as blood pressure machines and diabetes equipment)

if anyone else has any experience with contact lenses perhaps would love to hear...
my goggles were refunded.. Hey it doesn't hurt to try, let them decide the category it belongs under.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dudeguy on August 28, 2013, 06:14:12 PM
I purchased tickets on a mini cruise using my Sapphire preferred card. I missed the cruise and they told me there's no refunds whatsoever. They were only willing to reschedule me. Anything chase sapphire can do for me to get my money back? Dispute the charge? Return protection? Anyone know?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on August 28, 2013, 06:16:46 PM
I purchased tickets on a mini cruise using my Sapphire preferred card. I missed the cruise and they told me there's no refunds whatsoever. They were only willing to reschedule me. Anything chase sapphire can do for me to get my money back? Dispute the charge? Return protection? Anyone know?
what was the reason for missing the cruise
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dudeguy on August 28, 2013, 06:42:36 PM
what was the reason for missing the cruise

Nyc traffic. :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on August 29, 2013, 05:34:43 PM
Is there any difference between AMEX cards on the return protection?
I want to but the Nexus 4 now and want to have the best protection possible, I have BGR, Green, SPG and SPG BIZ, and Blue cash.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on August 29, 2013, 11:26:04 PM
Nyc traffic. :)
Why should you be able to dispute the charge? You didn't show up on time. Why should you be refunded?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dudeguy on August 29, 2013, 11:46:56 PM
Why should you be able to dispute the charge? You didn't show up on time. Why should you be refunded?

You're right I don't have a very good reason. It's just that they have a no refund policy, which is ridiculous for a big business like this. Usually they charge a cancellation fee or something, but here they told me over the phone when I realized I wasn't gonna make it before the cruise departed that they will not give me any money back. This is not common for large companies. And a little ridiculous in my opinion.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on August 29, 2013, 11:55:52 PM
You're right I don't have a very good reason. It's just that they have a no refund policy, which is ridiculous for a big business like this. Usually they charge a cancellation fee or something, but here they told me over the phone when I realized I wasn't gonna make it before the cruise departed that they will not give me any money back. This is not common for large companies. And a little ridiculous in my opinion.
They couldn't sell your seat because you had booked it. Actually, the way I see it they are being very generous to allow you to rebook.
Every airline runs the same way. Every sports team. What large company would give you a refund in a similar situation?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dudeguy on August 30, 2013, 12:09:02 AM
They couldn't sell your seat because you had booked it. Actually, the way I see it they are being very generous to allow you to rebook.
Every airline runs the same way. Every sports team. What large company would give you a refund in a similar situation?

I understand. The reason I was asking is bec Dan mentioned he was able to use Amex's return protection to return some clothes that didn't work out when the company had no return policy....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: theduke on September 01, 2013, 09:12:26 PM
In middle of the process for a Barney's warehouse return cuz Barney's doesn't accept any returns on ware house items. So far I had to fax the receipt and it looks like their gonna send me a shipping label to send back the stuff. I'll update once it happens. ( wonder what Amex does with the stuff though)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 01, 2013, 09:19:00 PM
In middle of the process for a Barney's warehouse return cuz Barney's doesn't accept any returns on ware house items. So far I had to fax the receipt and it looks like their gonna send me a shipping label to send back the stuff. I'll update once it happens. ( wonder what Amex does with the stuff though)
Auction? Sell in bulk?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 01, 2013, 09:20:57 PM
Bought a pair of Sunglasses from Zenni Optical, it doesn't look anything like the website descriptionm I went ahead and disputed charge and lost the dispute I redisputed. Question, is it better to drop the dispute and use the return protection?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on September 01, 2013, 10:25:13 PM
Bought a pair of Sunglasses from Zenni Optical, it doesn't look anything like the website descriptionm I went ahead and disputed charge and lost the dispute I redisputed. Question, is it better to drop the dispute and use the return protection?
I feel like I rather dispute first if merchant is at fault,  as i dont want to use up my Amex privileges.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on September 02, 2013, 07:32:31 AM
Online shoe store.
42$
Got it over night.
No receipt needed.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dsw193 on September 02, 2013, 09:45:32 AM
SodaStream $86 got it in two hours no questions asked.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on September 02, 2013, 04:14:49 PM
I bought an electronic in Wal-Mart with my spg card more than 15 days ago and its over $300 if I use return protection will they refund me just the $300 or the total price? And if only $300 will they make me send them the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 04:47:36 PM

I bought an electronic in Wal-Mart with my spg card more than 15 days ago and its over $300 if I use return protection will they refund me just the $300 or the total price? And if only $300 will they make me send them the item?
+1 I had the same question about my iPad.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on September 02, 2013, 05:08:20 PM
If WM doesn't take returns, they'll refund only $300, and most likely ask you to send in the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:09:37 PM

If WM doesn't take returns, they'll refund only $300, and most likely ask you to send in the item.
Thats not fair if I paid $500, do you have basis for that?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on September 02, 2013, 05:11:54 PM

Thats not fair if I paid $500, do you have basis for that?

Yes, the terms only cover items up to $300.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on September 02, 2013, 05:12:36 PM
Thats not fair if I paid $500, do you have basis for that?

Not fair?

They don't even have to offer this in the first place. Be happy you're potentially getting back $300.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:15:33 PM

Not fair?

They don't even have to offer this in the first place. Be happy you're potentially getting back $300.
This is their policy and was wondering how it works don't tell me be happy. I was saying its not fair so I can't imagine that's how it'll work.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on September 02, 2013, 05:18:15 PM
Yes, the terms only cover items up to $300.
The question was more on how he knows that I'll have to return the item.....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:18:21 PM

Yes, the terms only cover items up to $300.
That much I know was wondering since I paid more then $300 would they refund $300 and let me keep the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on September 02, 2013, 05:22:57 PM
That much I know was wondering since I paid more then $300 would they refund $300 and let me keep the item.

No. In the past I paid $314 I only got back $300 and had to send the item back, at my expense. I wrote about last July when it happened.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on September 02, 2013, 05:23:33 PM
Not fair?

They don't even have to offer this in the first place. Be happy you're potentially getting back $300.


+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:26:53 PM

No. In the past I paid $314 I only got back $300 and had to send the item back, at my expense. I wrote about last July when it happened.
Sorry I didn't look a year back before I posted.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:27:27 PM


+1
+1 on what? It's a chessed??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on September 02, 2013, 05:37:31 PM
+1 on what? It's a chessed??
You could always dispute the full amount of the charge  if it broke,
But return protection only covers till 300$ for a total of 1000$ a year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:41:12 PM
Ok it seems there's some confusion about my question as nobody answered the actual question yet and just dealing with the side points. Simple I bought an iPad for $500 and wanted to know if I used return protection I know I would only receive $300 back. Was wondering that since I paid more would they refund $300 and let me keep it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on September 02, 2013, 05:43:55 PM

Ok it seems there's some confusion about my question as nobody answered the actual question yet and just dealing with the side points. Simple I bought an iPad for $500 and wanted to know if I used return protection I know I would only receive $300 back. Was wondering that since I paid more would they refund $300 and let me keep it.

Answered many times, they usually ask for items over $100 back, period.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on September 02, 2013, 05:44:18 PM
Ok it seems there's some confusion about my question as nobody answered the actual question yet
???
If WM doesn't take returns, they'll refund only $300, and most likely ask you to send in the item.


Yes, the terms only cover items up to $300.


No. In the past I paid $314 I only got back $300 and had to send the item back, at my expense. I wrote about last July when it happened.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:48:08 PM

???
Was just getting frustrated that everyone was telling me about the up to $300 they cover (I think every 4 year old knows that) and not the question at hand. Thanks!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on September 02, 2013, 05:49:13 PM
This is their policy and was wondering how it works don't tell me be happy. I was saying its not fair so I can't imagine that's how it'll work.

Exactly right. It's THEIR policy. A policy they don't have to offer, but they do.

A policy that offers UP TO $300 of protection. Not more.

So again, as has been said here many times in this thread:

You MAY receive $300 back as per the T&C, but it's YMMV as whether you'll be allowed to keep the item. Seeing as it's $500 iPad, I wouldn't hold my breath.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 05:53:26 PM

Exactly right. It's THEIR policy. A policy they don't have to offer, but they do.

A policy that offers UP TO $300 of protection. Not more.

So again, as has been said here many times in this thread:

You MAY receive $300 back as per the T&C, but it's YMMV as whether you'll be allowed to keep the item. Seeing as it's $500 iPad, I wouldn't hold my breath.
Thanks! :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on September 02, 2013, 10:58:09 PM
Thanks! :)

So you were basically waiting for someone to say it was a YMMV...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 02, 2013, 11:04:52 PM

So you were basically waiting for someone to say it was a YMMV...
Something of that nature! ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on September 02, 2013, 11:12:55 PM
Something of that nature! ;)

Can be pretty sure that it's not YMMV on a $500 item. I would fully expect to be asked to send it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dginz on September 03, 2013, 09:54:08 PM
How does it work with making a purchase from 6pm.com?
Regarding the return protection?
Dan wrote that if you use an Amex you dont have to worry about a thing?
Thanks in advance.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on September 03, 2013, 11:00:24 PM
if you use an Amex you dont have to worry about a thing
That
As long as it is less then 300$ purchase / 1000$ year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 07, 2013, 11:35:09 PM
If I buy my daled minim on my Amex can I use return protection after y"t? I'm asking from all aspects ethical hallachically etc.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on September 07, 2013, 11:51:47 PM
If I buy my daled minim on my Amex can I use return protection after y"t? I'm asking from all aspects ethical hallachically etc.

I'd say NO from an ethical and halachic view.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on September 08, 2013, 12:04:24 AM
I'd say NO from an ethical and halachic view.
Just curious- would you say that about anything you used or specifically something that has become obsolete?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on September 08, 2013, 12:09:04 AM
I don't have the terms and conditions in front of me. Cmiiw return protection doesn't apply to perishable items....so imho No from all aspects.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: frozy on September 08, 2013, 12:24:11 AM
Esrog might be considered food and not eligible!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on September 08, 2013, 01:37:54 AM
I bought a watch in century, the watch broke will it be covered by Amex?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on September 08, 2013, 03:07:31 AM
I bought a watch in century, the watch broke will it be covered by Amex?
If I have a blue car what am I eating.
You didn't give any details, although I don't know why it shouldn't be covered.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on September 08, 2013, 09:45:28 AM
If I have a blue car what am I eating.
You didn't give any details, although I don't know why it shouldn't be covered.
my question was since I didn't buy it in a watch store....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on September 08, 2013, 10:15:59 AM
my question was since I didn't buy it in a watch store....
That should not matter.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on September 08, 2013, 11:53:05 AM
That should not matter.
alright thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Side incomer on September 08, 2013, 11:55:18 AM
Esrog might be considered food and not eligible!
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on September 08, 2013, 12:02:14 PM
If it's under $100 then they just don't care.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Side incomer on September 08, 2013, 12:29:57 PM
If it's under $100 then they just don't care.
That Esrog was $300
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on September 08, 2013, 12:36:08 PM
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.
Why not ethical?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshe2009 on September 08, 2013, 11:27:54 PM
i filed now a claim the first time , when i check the status it says "Pending receipt of document"  where do i have a option to upload the receipt
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on September 08, 2013, 11:48:29 PM

i filed now a claim the first time , when i check the status it says "Pending receipt of document"  where do i have a option to upload the receipt

They'll contact you if you actually have to send in anything. Hold tight!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshe2009 on September 09, 2013, 12:06:31 AM
They'll contact you if you actually have to send in anything. Hold tight!
oh i thought i need to upload the receipt to them
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on September 09, 2013, 12:12:02 AM
Go to the document center
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshe2009 on September 09, 2013, 12:27:05 AM
Go to the document center
where can i find that
pls
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: meshugener on September 09, 2013, 08:27:50 AM
Google sounds like a good idea.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ice man on September 11, 2013, 01:42:40 AM
Bought a bluetooth headset for 39.99 on my SPG Amex in a cell phone store..went back to return it a week later, they didnt want to take it back.
Amex refunded the purchase and let me keep the bluetooth.
Good times..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: satturn on September 12, 2013, 03:55:29 PM
bought six ergo baby carriers on closeout from REI.com- thought i would sell them for a little profit. Found very few buyers- returned 4 - got credit for each one, and non need to return. Anyone want to buy a baby carrier?? :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on September 12, 2013, 04:09:03 PM
bought six ergo baby carriers on closeout from REI.com- thought i would sell them for a little profit. Found very few buyers- returned 4 - got credit for each one, and non need to return. Anyone want to buy a baby carrier?? :)

You can use this money to buy a new phone  ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on September 25, 2013, 11:35:30 AM
Bought a shirt from Express.  Got a cigarette burn hole from someone dancing during simchas bais hashoeva.
I bought it with chase sapphire preferred. Do I have any recourse?
If I had bought it with an Amex, would it be covered? which benefit: return protection? do I have to try to return it first? which amex is best?
Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on September 25, 2013, 11:41:26 AM
Purchase protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on September 30, 2013, 11:48:52 PM
If an item is more then $100 like $120 will the system automatically request for the item back or is it based on the discretion of the CS rep?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yeki89 on September 30, 2013, 11:51:06 PM
I know someone claimed Esrog that the pitum broke off under purchase protection, and they covered him.

I am not saying that is ethical or what... Just telling a fact that I heard first hand.
So Jewish!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on October 01, 2013, 03:48:50 PM
So Jewish!
well duh..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smiles on October 01, 2013, 10:02:54 PM
If I buy something with a combination of gift card and amex, would I still get the protection from amex?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mb1 on October 01, 2013, 10:08:27 PM
If I buy something with a combination of gift card and amex, would I still get the protection from amex?

Yes, but only up to the amount charged to the AMEX.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 02, 2013, 10:16:26 PM
Can I return something that was used?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 02, 2013, 10:34:55 PM
Can I return something that was used?
You can try but in T&C it states it has to be like new.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on October 02, 2013, 10:41:16 PM
i bought a cordless phone and the speaker stopped working after 2 months will amex purchase protection work for this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 02, 2013, 10:56:20 PM
i bought a cordless phone and the speaker stopped working after 2 months will amex purchase protection work for this?
Try. ;)

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: intgesh on October 03, 2013, 02:20:56 PM
Bought a $30 maternity top on SPG consumer, filed for return protection, next day $30 was credited to my account, no return necessary.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nonu on October 03, 2013, 03:21:22 PM
I used return protection twice this week. Both times the credit posted within 12 hours.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 03, 2013, 04:53:04 PM
I used return protection twice this week. Both times the credit posted within 12 hours.
Care to share details?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on October 07, 2013, 09:59:20 PM
is it $300 a year per account or per card like ua,?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nonu on October 07, 2013, 10:36:33 PM
Care to share details?

Monday 9/30: 2 shirts $50 each. I filed online at around 1:30 pm.
Tuesday 10/1: 2 pairs of leggings $6 each. I called it in around the same time.

Both credits posted a little after midnight that night.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ice man on October 08, 2013, 12:15:51 AM
Monday 9/30: 2 shirts $50 each. I filed online at around 1:30 pm.
Tuesday 10/1: 2 pairs of leggings $6 each. I called it in around the same time.

Both credits posted a little after midnight that night.
Did you have to return the items?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nonu on October 08, 2013, 12:23:21 AM
Did you have to return the items?

Neither.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on October 08, 2013, 04:10:16 PM
I just submitted an extended warranty  claim for my broken HP Touchpad.
Thing is the original charge was on Sep/25/11 With a 1 year warranty plus the 1 year amex extension I'm a few weeks late
But it was only shipped on Oct/17/11 and counting from then I'm still within the Amex Extra year
 What are my chances?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 09, 2013, 12:10:16 AM
I just submitted an extended warranty  claim for my broken HP Touchpad.
Thing is the original charge was on Sep/25/11 With a 1 year warranty plus the 1 year amex extension I'm a few weeks late
But it was only shipped on Oct/17/11 and counting from then I'm still within the Amex Extra year
 What are my chances?
Your manufacturer's warranty started on October 17. You are for sure fine
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on October 10, 2013, 12:45:20 AM
submitted a return protection claim for a  shirt for $40 and got the credit within the hour
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 10, 2013, 01:33:50 AM
Does Premium Return Protection give you more than $1000 per year, or does it just raise the eligible per claim value to $600?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: googwallet on October 10, 2013, 04:59:27 AM
relating to the amex warranty extension, its probably a good idea to use a no annual fee card when buying something like a computer that you want extended warranty on. because if you need to close the card you purchased it on, you lose the warranty.
Tell me if im wrong, but as far as I understand, this feature is not offered on any of the no-annual fee cards, even fee cards like Delta Gold don't offer this. It's only the Plat and SPG.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 10, 2013, 08:35:21 AM
Tell me if im wrong, but as far as I understand, this feature is not offered on any of the no-annual fee cards, even fee cards like Delta Gold don't offer this. It's only the Plat and SPG.
You're wrong
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: googwallet on October 10, 2013, 08:42:51 AM
You're wrong
your saying the AMEX delta Gold and AMEX blue sky for example have the same warranty protection, as does the SPG?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Shreknit on October 10, 2013, 08:49:06 AM
your saying the AMEX delta Gold and AMEX blue sky for example have the same warranty protection, as does the SPG?

Elementary Watson
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ayman on October 10, 2013, 09:10:49 AM
Elementary Watson
lol +1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on October 10, 2013, 09:19:57 AM
From the Amex website:
Return Protection: If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price, up to $300 per item, excluding shipping and handling, up to a maximum of $1,000 annually per Card account, if you purchased it entirely with your eligible American Express® Card.

Purchase Protection: When something you buy is broken or stolen, it shouldn’t be your problem. That’s why if you use your Card for eligible purchases, they can be protected from accidental damage or theft for up to 90 days from the moment you buy them.
For platinum cards it's: accidentally damaged, stolen, or lost
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 10, 2013, 09:22:18 AM
If I receive a letter stating the claim was closed and they refunded me the $50 does that mean I for sure don't need to send back the item?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 10, 2013, 09:27:50 AM
If I receive a letter stating the claim was closed and they refunded me the $50 does that mean I for sure don't need to send back the item?
Yup
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 13, 2013, 01:52:24 AM
Filed a claim by phone tonight for a $75 sweater. Schmoozed with her for 5 min after which she tells me I can keep it, give it to charity...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DovtheBear on October 13, 2013, 01:55:17 AM
Filed a claim by phone tonight for a $75 sweater. Schmoozed with her for 5 min after which she tells me I can keep it, give it to charity...
::)
Riiiight. :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 13, 2013, 02:00:57 AM
::)
Riiiight. :P
;D Why? What else would I do with s/t I wanted to return ;) ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DovtheBear on October 13, 2013, 02:05:03 AM
;D Why? What else would I do with s/t I wanted to return ;) ?
Throw it out? ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on October 13, 2013, 02:51:33 AM
Throw it out? ;)
That's wasteful if you can pass it to someone who will use it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on October 15, 2013, 01:35:44 PM
I just submitted an extended warranty  claim for my broken HP Touchpad.
Thing is the original charge was on Sep/25/11 With a 1 year warranty plus the 1 year amex extension I'm a few weeks late
But it was only shipped on Oct/17/11 and counting from then I'm still within the Amex Extra year
 What are my chances?
Initially they declined me based on the charge date of Sep/25
i have since appealed that decision by submitting the emailed shipping confirmation as well as a screenshot from the HP warranty website which clearly states the warranty was valid through Oct/24
Now I'm waiting to hear back
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: smurf on October 18, 2013, 10:20:57 AM
Initially they declined me based on the charge date of Sep/25
i have since appealed that decision by submitting the emailed shipping confirmation as well as a screenshot from the HP warranty website which clearly states the warranty was valid through Oct/24
Now I'm waiting to hear back
Credit now posted to my account
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on October 18, 2013, 11:58:59 AM
God bless Amex.
I got back today $243 no questions asked. Posted in the other thread.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ShmuliT on October 19, 2013, 08:23:36 PM
Read through the thread to see if submitting a claim on the phone or online is better, but it seems both are the same.
Had 7 clothing items ranging from $20 - $80. Did 2 applications online (max 5 items per app) and a day or 2 later got all $290 credited back. They didnt ask for any receipts or the items.
Interestingly they split my 2 claims into 4, I guess 1 per retailer?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on October 19, 2013, 08:26:14 PM

God bless Amex.
I got back today $243 no questions asked. Posted in the other thread.

For what?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 19, 2013, 08:26:30 PM
Read through the thread to see if submitting a claim on the phone or online is better, but it seems both are the same.
Had 7 clothing items ranging from $20 - $80. Did 2 applications online (max 5 items per app) and a day or 2 later got all $290 credited back. They didnt ask for any receipts or the items.
Interestingly they split my 2 claims into 4, I guess 1 per retailer?
Wow! Nice! Was it less than $100 in each claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ShmuliT on October 19, 2013, 08:30:13 PM
Not sure as im not sure how they split it up, but one retailer was exactly $100.xx
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 19, 2013, 08:30:32 PM
Wow! Nice! Was it less than $100 in each claim?
I think it works $100 per item.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 19, 2013, 08:31:57 PM
I think it works $100 per item.
You mean it depends on the item as opposed to the claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 19, 2013, 08:56:24 PM
You mean it depends on the item as opposed to the claim?
I believe so.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: frozy on October 19, 2013, 09:24:49 PM
Anyone have experience with returning items bought outside us et al.  T&c preclude it, but then again, so do they preclude watches, phones , jewelry and other zachen I had no problem w.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 19, 2013, 10:23:28 PM
Anyone have experience with returning items bought outside us et al.  T&c preclude it, but then again, so do they preclude watches, phones , jewelry and other zachen I had no problem w.
If you try, please keep us posted.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mr. perfect on October 20, 2013, 11:09:42 PM
is making return a bad idea if I'm new to amex (just got starwoods reg and business) regarding f/r?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jack12 on October 20, 2013, 11:23:03 PM
If someone booked a flight with his SPG card to visit someone very sick and he had to cancel his flight because the sick person was moved to a hospital in a different city, would amex refund the $? What would he use - return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 21, 2013, 01:48:38 AM
is making return a bad idea if I'm new to amex (just got starwoods reg and business) regarding f/r?
I returned 2 weeks after I activated & didn't have issues. Why should they F/R you for using a legit benefit in accordance with the T&Cs?


Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 21, 2013, 01:50:15 AM
If someone booked a flight with his SPG card to visit someone very sick and he had to cancel his flight because the sick person was moved to a hospital in a different city, would amex refund the $? What would he use - return protection?
IIRC flight tickets are excluded outright in the T&Cs for Return Protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on October 21, 2013, 02:10:20 AM
i called up amex after the 30 day return policy of soda stream, said i have a brand new in box soda stream but they wont take it back. i just got my money back from amex, (confirmed) and i gave the soda stream to a relative for a bday present

:D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 21, 2013, 02:11:45 AM
i called up amex after the 30 day return policy of soda stream, said i have a brand new in box soda stream but they wont take it back. i just got my money back from amex, (confirmed) and i gave the soda stream to a relative for a bday present

:D
How much?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on October 21, 2013, 02:19:21 AM
How much?
80$ (around)  sorry forgot to write
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rcarentals on October 21, 2013, 02:31:45 AM
An interesting deal bored people could do is buy the HTC one from the company offering raffle tickets for an 18carrot gold HTC one with every purchase.  You could get quite high chances using your amex's return policy or alternatively 120days with chase freedom saphire bold etc..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: frozy on October 21, 2013, 01:13:11 PM
Can I upload the sales receipt?  I saw something upthread about document center...  How do I get there?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: intgesh on November 01, 2013, 09:01:09 AM
I bought an NFL jersey for $150 on SPG personal, they asked for the sales receipt which I faxed in and within a couple of days was credited $150 on my statement. No return was required.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: milechazzer on November 01, 2013, 01:36:30 PM
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 01, 2013, 01:50:49 PM
I asked this in a different thread, but a bit OT over there, I bought a cellphone 2 months ago with an SPG card that the micro USB charging port makes problems sometimes. There's was a 14 day return period which I missed. Do I have better chances of getting refunded and keeping the phone with return protection, or purchase protection?

Thanks in advance.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on November 01, 2013, 01:55:59 PM
I asked this in a different thread, but a bit OT over there, I bought a cellphone 2 months ago with an SPG card that the micro USB charging port makes problems sometimes. There's was a 14 day return period which I missed. Do I have better chances of getting refunded and keeping the phone with return protection, or purchase protection?

Thanks in advance.
return protection technically only covers items in a new condition. So you may only be able to use purchase protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 01, 2013, 01:56:31 PM
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.
Wow! Thank G-d for Amex, right?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 01, 2013, 02:13:36 PM
return protection technically only covers items in a new condition. So you may only be able to use purchase protection
Externally it looks brand new, my question was if there's a difference between the programs regarding full refund and having to send the item to Amex.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: milechazzer on November 01, 2013, 02:36:23 PM
Wow! Thank G-d for Amex, right?

Yes, I'm quite happy with Amex right now. But I think I'm pretty close to my $1k annual cap, so this might come back to bite me, if I need to file any more claims.

Does anyone know when/how the annual return protection limit resets? Does it reset on Jan 1st, or do they do it some other way?

thx
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on November 01, 2013, 04:16:54 PM
Is tha annual cap per person or per account?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 01, 2013, 05:00:56 PM
Is tha annual cap per person or per account?
Account.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 02, 2013, 11:33:54 PM
I've been having an issue with my Amazon account that was closed along with my Amazon Payments account, and I had ordered 3 suits from MyHabit right before they "suspended" my account. When I wanted to return some of the suits, I couldn't get into my account, and they wouldn't help me with a retun over the phone either.

Thanks to Amex Return Protection, there is a silver lining in all of this. I filed a separate $225 claim for each of the 3 suits. Sent in my invoices for all three, and they immediately credited my account for $675 ($225x3), and no request to return the items.
i thought its only $300 a year?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 02, 2013, 11:37:06 PM
i thought its only $300 a year?
Up to $300 a claim and up to 1K a year.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 02, 2013, 11:37:48 PM
Yes, I'm quite happy with Amex right now. But I think I'm pretty close to my $1k annual cap, so this might come back to bite me, if I need to file any more claims.

Does anyone know when/how the annual return protection limit resets? Does it reset on Jan 1st, or do they do it some other way?

thx
From the T&C it sounds like it restarts Jan.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 02, 2013, 11:49:17 PM
Up to $300 a claim and up to 1K a year.
is it 1k for return protection and purchase protection together or separate
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 02, 2013, 11:52:22 PM
From the T&C it sounds like it restarts Jan.
Really? I like that!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 03, 2013, 12:10:26 AM
is it 1k for return protection and purchase protection together or separate
I think Purchase Protection is much more then 1K.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 03, 2013, 12:11:09 AM
I think Purchase Protection is much more then 1K.
thx
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 11, 2013, 03:16:28 PM
Has a/b ever returned s/t bought on Vente-privee?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dan on November 11, 2013, 03:52:33 PM
Has a/b ever returned s/t bought on Vente-privee?
Yes, painless.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on November 11, 2013, 05:14:09 PM
Externally it looks brand new, my question was if there's a difference between the programs regarding full refund and having to send the item to Amex.
Purchase protection is the way to go.  It's for damaged things.  If the item is cheap enough, they usually let you keep it.

You ever did anything?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 12, 2013, 10:07:54 AM
I did return protection and I need to send it in.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on November 12, 2013, 10:12:48 AM
I did return protection and I need to send it in.
At least you're not out of pocket for a new one.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 12, 2013, 11:29:12 AM
I did return protection and I need to send it in.
for how much money?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on November 12, 2013, 12:04:03 PM
I did return protection and I need to send it in.
Much better off doing purchase protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on November 12, 2013, 02:39:59 PM
Much better off doing purchase protection
Is it too late?  can he change the claim?  If not, why rub it in now?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on November 12, 2013, 02:48:23 PM
Is it too late?  can he change the claim?  If not, why rub it in now?
I don't see why it would be too late. Just start a new claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 12, 2013, 05:36:49 PM
for how much money?
281 I think.

Much better off doing purchase protection
This is funny. I asked the question 12 days ago, no answer, so I went ahead and did return protection, as soon as I said that there are multiple answers the same day.

I sent them in the papers already, thinking of listening to you and opening a new claim via purchase protection.
Do you think this will have any impact on my standing with amex in general?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on November 13, 2013, 08:22:39 AM
I bought a hat from Bencraft, they shipped it to me. I couldn't get down there to exchange and got there after 30 days. They would not let me return it or exchange it for something that fit me!

But, no worries Amex credited me back and did not make me return the hat! (It's probably not easy to sell a hat on eBay)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 13, 2013, 09:34:53 AM
I bought a hat from Bencraft, they shipped it to me. I couldn't get down there to exchange and got there after 30 days. They would not let me return it or exchange it for something that fit me!

But, no worries Amex credited me back and did not make me return the hat! (It's probably not easy to sell a hat on eBay)
If you don't want it give it to a friend.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on November 13, 2013, 12:40:48 PM
I bought a hat from Bencraft, they shipped it to me. I couldn't get down there to exchange and got there after 30 days. They would not let me return it or exchange it for something that fit me!

But, no worries Amex credited me back and did not make me return the hat! (It's probably not easy to sell a hat on eBay)
what size hat, do u want to sell it??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 13, 2013, 05:14:17 PM
I bought a hat from Bencraft, they shipped it to me. I couldn't get down there to exchange and got there after 30 days. They would not let me return it or exchange it for something that fit me!

But, no worries Amex credited me back and did not make me return the hat! (It's probably not easy to sell a hat on eBay)
you can try to sell it on DDF
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: plainbachur on November 13, 2013, 10:45:02 PM
I bought a hat from Bencraft, they shipped it to me. I couldn't get down there to exchange and got there after 30 days. They would not let me return it or exchange it for something that fit me!

But, no worries Amex credited me back and did not make me return the hat! (It's probably not easy to sell a hat on eBay)
size?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on November 14, 2013, 10:57:30 AM
6 7/8 Bari 312
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: plainbachur on November 14, 2013, 02:40:37 PM
6 7/8 Bari 312
what's eruo size ? Goes by 50 51 etc...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Shmulyg on November 14, 2013, 10:07:23 PM
6 7/8 should be a 56, IIRC.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ayman on November 17, 2013, 09:13:28 AM
Is it sold yet?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MLM on November 17, 2013, 10:21:03 AM
Is it sold yet?

No
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on November 17, 2013, 10:39:01 AM
Much better off doing purchase protection
Isn't it only for damaged items ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on November 17, 2013, 10:50:25 AM
Isn't it only for damaged items ?
Wasn't his own damaged?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Lazegotit on November 17, 2013, 03:59:51 PM
I  thought over $100 they make you send it back??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on November 17, 2013, 04:26:00 PM
I  thought over $100 they make you send it back??
That's with return protection, and even there it's ymmv.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 17, 2013, 11:26:47 PM
I  thought over $100 they make you send it back??
Can't imagine why they would want him to send back a black hat they have no use.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 18, 2013, 02:34:23 AM
Can't imagine why they would want him to send back a black hat they have no use.
What do they do with all the stuff anyways? Resell it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 18, 2013, 11:06:56 AM
281 I think.
This is funny. I asked the question 12 days ago, no answer, so I went ahead and did return protection, as soon as I said that there are multiple answers the same day.

I sent them in the papers already, thinking of listening to you and opening a new claim via purchase protection.
Do you think this will have any impact on my standing with amex in general?
In the end I didn't do anything, left it as return protection, and guess what? Success!
Quote
Dear XXXX XXXXXX:
Thank you for your recent Return Protection claim submission. We are writing to inform you that your claim has
been Closed. Please review the following claims summary for the Claim Number referenced above.
Payment(s) on Claim include: 11/16/2013 credit $271.99
No mention of me having to return anything. Amex rocks!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 18, 2013, 11:33:18 AM
What do they do with all the stuff anyways? Resell it?
I imagine they have a huge room with all the returned items. First the executives get to go in there, they take home all the iPads, 56 inch TVs, and all the cool gadgets, then they let the mid level employees in, they take home the sweaters and underware people didn't like, after that they let in the rest of the company, and they fight out who gets the pencil sets and hello kitty brief cases etc.   :D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on November 18, 2013, 11:36:40 AM
Lol
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on November 18, 2013, 11:39:59 AM
I imagine they have a huge room with all the returned items. First the executives get to go in there, they take home all the iPads, 56 inch TVs, and all the cool gadgets, then they let the mid level employees in, they take home the sweaters and underware people didn't like, after that they let in the rest of the company, and they fight out who gets the pencil sets and hello kitty brief cases etc.   :D

like the way you think lol --maybe they sell everything by the pound ( used clothing done that way )or give to charity and get  goodwill and maybe a tax write off
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on November 18, 2013, 11:48:04 AM
In the end I didn't do anything, left it as return protection, and guess what? Success!No mention of me having to return anything. Amex rocks!
Quite glad for you!  :D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dwkl on November 20, 2013, 11:42:06 AM
puchased samsung 3 used on e bay was $200.00 using  amex ,dropped the cell phone, screen cracked, filed online claim
they credited full amount no receipt requested didnt ask for cell phone either

ps still using it with the crack fully paid by amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on November 20, 2013, 12:13:52 PM
puchased samsung 3 used on e bay was $200.00 using  amex ,dropped the cell phone, screen cracked, filed online claim
they credited full amount no receipt requested didnt ask for cell phone either

ps still using it with the crack fully paid by amex
A few weeks after it came out I cracked my screen. It costed $180 to fix. I'd imagine its a lot cheaper now.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sam i am on November 20, 2013, 01:54:39 PM
my daughter bought a pair of shoes for $99.  small stone on heel fell off after first wear. Store gave a small credit -$19. Made a claim - I didn't include all info, they asked for make of shoe I wrote 'not sure.' And I didn't mention the credit- didn't find a place to do so. Still, they issued a FULL credit, no questions asked, forget about asking me to return the shoes!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on November 20, 2013, 10:30:11 PM
my daughter bought a pair of shoes for $99.  small stone on heel fell off after first wear. Store gave a small credit -$19. Made a claim - I didn't include all info, they asked for make of shoe I wrote 'not sure.' And I didn't mention the credit- didn't find a place to do so. Still, they issued a FULL credit, no questions asked, forget about asking me to return the shoes!
you should start doing it for a living
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on November 21, 2013, 01:52:29 AM
puchased samsung 3 used on e bay was $200.00 using  amex ,dropped the cell phone, screen cracked, filed online claim
they credited full amount no receipt requested didnt ask for cell phone either

ps still using it with the crack fully paid by amex
which kind of claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: efflpetzel on November 21, 2013, 03:45:26 PM
just did return protection on  a skirt my wife bought for $104, its the first time they asked me to fax in the receipt as they told me it's over $100,

b'h after a couple of days the claim was approved and amount credited!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: isac on November 22, 2013, 12:13:38 AM
I was told the clothes is donated to "charity"....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on November 22, 2013, 02:46:05 PM
I was told the clothes is donated to "charity"....
Weird, because I heard that clothes are donated...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 22, 2013, 02:58:07 PM
Weird, because I heard that clothes are donated...
LOL
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: satturn on November 23, 2013, 12:53:53 PM
IPhone 4s, bought on Amazon for 260, could not unlock it for Israel use, due to AT&T shutdown of cheap unlocking, files a claim got it full refunded, no return required
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on November 23, 2013, 10:02:58 PM
I think they got tired of all my claims. The past 3 claims I made they sent back that they need additional information (ie receipts and more information). And two of them were well below $100...any suggestions of how to get them to like me again ;). Does it reset in January?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 23, 2013, 11:17:09 PM
This is beyond comprehension. I filed a claim for pins broken in charging port of my cell phone they asked for a Repair Estimate, Itemized Receipt and claim form. I sent everything got denied based on the problem that the description set forth by the Repair guy didn't conclude it was accidental damage and it was wear and tear which is not covered. So I requested a new repair form stating it was not wear and tear from the same guy. I sent the new one and they denied it saying that the address on the repair form is a residential address. This is totally insane what now?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 24, 2013, 02:00:53 AM
I think they got tired of all my claims. The past 3 claims I made they sent back that they need additional information (ie receipts and more information). And two of them were well below $100...any suggestions of how to get them to like me again ;). Does it reset in January?
How many claims have you filed recently?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on November 24, 2013, 06:01:55 PM
I think they got tired of all my claims. The past 3 claims I made they sent back that they need additional information (ie receipts and more information). And two of them were well below $100...any suggestions of how to get them to like me again ;). Does it reset in January?
Maybe slow down there chief, this aint SBS!!!  ;) :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on November 24, 2013, 09:50:26 PM
Maybe slow down there chief, this aint SBS!!!  ;) :P
SBS??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on November 24, 2013, 09:50:56 PM
SBS??
Small Business Saturday.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on November 25, 2013, 12:07:09 AM
Maybe slow down there chief, this aint SBS!!!  ;) :P
I had the same thing. Take a break.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on November 28, 2013, 01:46:10 PM
Does amex actually verify the stores return policy?
To lazy to go back to the store...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on November 28, 2013, 03:45:17 PM
Does amex actually verify the stores return policy?
To lazy to go back to the store...
Doesn't hurt to try and play innocent :D ...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on November 28, 2013, 05:30:34 PM
what's the way to go to file a claim. phone or online form?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on November 28, 2013, 06:42:21 PM
what's the way to go to file a claim. phone or online form?
Either way is easy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: LA2NYC on December 02, 2013, 12:19:52 AM
Want to buy an Uppababy Vista, wondering if I should buy it off Amazon with the discount gift cards.

1) Is it worth it to just buy from Bed Bath for their return/overall item protection?

2) Would the stroller be covered if only part of the total charge was paid for with an Amex?

Thanks!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: satturn on December 02, 2013, 01:02:39 AM
Want to buy an Uppababy Vista, wondering if I should buy it off Amazon with the discount gift cards.

1) Is it worth it to just buy from Bed Bath for their return/overall item protection?

2) Would the stroller be covered if only part of the total charge was paid for with an Amex?

Thanks!
My brother used gift cards- total price after sale 380!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: LA2NYC on December 02, 2013, 01:06:33 AM
My brother used gift cards- total price after sale 380!

Agreed - but is it worth not having Amex or Bed Bath protection on the stroller?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 02, 2013, 02:16:57 AM
I think amex only covers the amount that was paid with the amex card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: LA2NYC on December 02, 2013, 02:18:12 AM
I think amex only covers the amount that was paid with the amex card.

Got it - so for something like a stroller, is it better to forgo Amazon 33% discount by just buying from BBD with Amex to get both of their protection coverage?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 02, 2013, 10:30:21 AM
That's a decision only you can make. See what the total difference in price is, and decide if you would pay that amount for a better warranty.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: incendia on December 02, 2013, 11:29:27 AM
I did a return protection of a $209 tablet
they sent me 2 letters the first asked for the recite and said that after the claim was approved they would send me details on how to mail the item.
the second letter just said that I got the 209 credit ( and the credit was in my account) but did NOT say anything about returning the item, are they still going to send me instructions about mailing or am I done
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 02, 2013, 11:36:06 AM
I had the same thing, sounds like your case was closed, you're lucky.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on December 02, 2013, 12:09:28 PM
You're done.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: incendia on December 02, 2013, 12:11:56 PM
the only thing I can think of is that it was a 32gb model that I bought on a price mistake, so maybe they thought it was last years model and not worth it to them to resell
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on December 02, 2013, 12:15:44 PM
the only thing I can think of is that it was a 32gb model that I bought on a price mistake, so maybe they thought it was last years model and not worth it to them to resell
when you log in to aee your claim online, it should say if case is closed or pending documents.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on December 02, 2013, 02:17:32 PM
Is Amex return protection world wide or only on purchases made in states?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 02, 2013, 02:29:38 PM
The official rules (https://www.americanexpress.com/us/content/card-benefits/return-protection.html) say as follows:
Quote
90 Days of Protection - If you try to return an eligible item purchased fully with your eligible American Express® Card in the 50 United States of America, the District of Columbia, Puerto Rico or the U.S. Virgin Islands within 90 days from the date of purchase and the merchant won’t take it back, we can refund the purchase price.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on December 02, 2013, 03:35:02 PM
thanks for the info
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on December 03, 2013, 02:29:31 AM
Filed a claim for a $34 sweater. Open and approved within 3 hours.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on December 03, 2013, 08:51:01 AM
I did a return protection of a $209 tablet
they sent me 2 letters the first asked for the recite and said that after the claim was approved they would send me details on how to mail the item.
the second letter just said that I got the 209 credit ( and the credit was in my account) but did NOT say anything about returning the item, are they still going to send me instructions about mailing or am I done

Glad your purchase got covered. How long it to get approved after sending the receipts?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: incendia on December 03, 2013, 10:24:54 AM
Glad your purchase got covered. How long it to get approved after sending the receipts?
sent the fax in nov 20th got the credit on the 29th
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: greatdeals on December 04, 2013, 01:16:58 PM
just curious if you return something and they refund you do you loose the points?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 07, 2013, 09:32:44 PM
just curious if you return something and they refund you do you loose the points?
Yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 10, 2013, 06:13:39 PM
Bought a brand new iPad mini on Ebay for $295 then 2 weeks later the new one came out so I decided to go for the new one. I filed return protection faxed in the email receipt got refunded in full and got to keep it!

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on December 10, 2013, 06:52:18 PM
Nice!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: pbarnes on December 10, 2013, 06:59:08 PM
Did my first return protection like 2 hours ago (for a real return protection -- the store wouldn't take the thing back unopened!), and the status is now 'closed'.

Does that mean it's been approved?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on December 10, 2013, 07:21:36 PM
Filed a claim for a pair of shoes bought on Amazon that was passed the return policy. I was asked to fax in the receipt which I did. I heard nothing for 10 days!! Then I got a message from amex asking me if they were new and free of scratches and scufs.
Is this normal? The item was only $103 and it was my first claim.
I ended up just canceling the claim because I got amazon to take it back, I have no idea if it would've gotten approved.
Anyone else have such a long waiting period, and then be asked for more info?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on December 10, 2013, 08:04:19 PM
Filed a claim for a pair of shoes bought on Amazon that was passed the return policy. I was asked to fax in the receipt which I did. I heard nothing for 10 days!! Then I got a message from amex asking me if they were new and free of scratches and scufs.
Is this normal? The item was only $103 and it was my first claim.
I ended up just canceling the claim because I got amazon to take it back, I have no idea if it would've gotten approved.
Anyone else have such a long waiting period, and then be asked for more info?
i once had to wait for 9 days but then they approved it ,it was a $90 Hat they just closed it and gave me credit
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 10, 2013, 11:43:45 PM
Did my first return protection like 2 hours ago (for a real return protection -- the store wouldn't take the thing back unopened!), and the status is now 'closed'.

Does that mean it's been approved?
Check your account to see if there's a credit. The email that you're approved doesn't always come right away.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 10, 2013, 11:44:38 PM
i once had to wait for 9 days but then they approved it ,it was a $90 Hat they just closed it and gave me credit
Wow that's long. I usually get same day response if its under $100.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on December 11, 2013, 06:34:13 AM
And I waited 10 days and then they asked for more info :-(
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on December 11, 2013, 07:51:47 AM
I filed claim for something lost by the airline. I keep sending them my claim and they keep saying they didn't get it. Its all of a 30$,item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on December 11, 2013, 03:03:10 PM
I bought a crib for my baby for about $700-800. She chiseled away at the wood and now I have baby teeth marks around the entire surface/ledge of the crib. You think Amex can help me out on this one?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on December 11, 2013, 05:14:19 PM
I bought a crib for my baby for about $700-800. She chiseled away at the wood and now I have baby teeth marks around the entire surface/ledge of the crib. You think Amex can help me out on this one?
Doesn't hurt to try.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on December 11, 2013, 05:27:30 PM
I wonder if they are cracking down..the last three claims I made they asked me for more info...untill then never happened to me!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on December 11, 2013, 05:31:50 PM
Filed a claim for a pair of shoes bought on Amazon that was passed the return policy. I was asked to fax in the receipt which I did. I heard nothing for 10 days!! Then I got a message from amex asking me if they were new and free of scratches and scufs.
Is this normal? The item was only $103 and it was my first claim.
I ended up just canceling the claim because I got amazon to take it back, I have no idea if it would've gotten approved.
Anyone else have such a long waiting period, and then be asked for more info?
How do you cancel a claim? I have about 3 or 4 pending claims and I might as well cancel them (been open for weeks now) and maybe it will clean up my record with them.. and then they wont keep giving me such a hard time anymore
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on December 11, 2013, 07:38:30 PM
How do you cancel a claim? I have about 3 or 4 pending claims and I might as well cancel them (been open for weeks now) and maybe it will clean up my record with them.. and then they wont keep giving me such a hard time anymore
call them.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 11, 2013, 08:00:16 PM
How do you cancel a claim? I have about 3 or 4 pending claims and I might as well cancel them (been open for weeks now) and maybe it will clean up my record with them.. and then they wont keep giving me such a hard time anymore
Just call and ask them to cancel. I think the best way to do it is 1 claim at a time once they resolve it open the next. If you do too many at 1 time they'll ask for to much info IME.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on December 11, 2013, 08:24:22 PM
Just call and ask them to cancel. I think the best way to do it is 1 claim at a time once they resolve it open the next. If you do too many at 1 time they'll ask for to much info IME.
In my experience where they made me wait 10 days then requested more info, it was my first claim.
I then submitted a claim 3 days later and was approved in 2 hours, was only for 33 bucks though.
I guess YMMV
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jewdkoff on December 12, 2013, 12:33:42 AM
I got a season ski lift pass and the snow wasn't great. They wouldn't take the pass back after I used it. Do you think I could claim $200 of the pass using this? I don't want to be banned from the mountain and am considering going back sometime this season and using this pass.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 12, 2013, 01:53:05 AM
If they asked me to fax in documentation, does that necessarily mean they'll ask me to return it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on December 12, 2013, 02:41:08 AM
If they asked me to fax in documentation, does that necessarily mean they'll ask me to return it?
No.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: hertzinstl on December 12, 2013, 03:00:55 AM
my claim is now closed, no email or credit to my account, does that mean no refund?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on December 12, 2013, 03:04:39 AM
my claim is now closed, no email or credit to my account, does that mean no refund?
credit will be there in around two days. They are just quite slow.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on December 13, 2013, 05:16:21 AM
Did a claim yesterday for $83 for a Nokia phone from RadioShack. Got email this morning that the claim has been approved and closed..

That was easy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 13, 2013, 05:39:18 AM
That was easy.
Amex easy! :D
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 13, 2013, 03:25:06 PM
Sometimes I get an answer in a day sometimes it takes 10 days :(
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jewdkoff on December 13, 2013, 05:38:03 PM
I got a season ski lift pass and the snow wasn't great. They wouldn't take the pass back after I used it. Do you think I could claim $200 of the pass using this? I don't want to be banned from the mountain and am considering going back sometime this season and using this pass.

Can anyone answer this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 15, 2013, 01:28:42 AM
Dunno if this is the thread to share my experience, but figured people might gain and it is along the same lines of thread, so here ya go... Last year I bought a nexus4 from google site and the phone was good, but the battery needed to be charged 2-3 times a day without using the phone much. I emailed google asking for them to replace but they weren't helpful. So I put up a dispute with Amex and seems like google didn't respond back to the dispute, so I ended up getting a full refund $395!  I am still using the phone and all I needed to buy to fix my problem was a battery bank. (It's annoying that I need to charge my phone several times a day though.)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 15, 2013, 02:06:24 AM
(It's annoying that I need to charge my phone several times a day though.)
Though I'm sure you can handle it for $395... ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 15, 2013, 02:36:01 AM
(It's annoying that I need to charge my phone several times a day though.)
You can replace the battery for a couple of bucks, or you can but an external battery pack.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 15, 2013, 03:06:41 AM
Though I'm sure you can handle it for $395... ;D
Ah'vaada :) Lemme rephrase... sometimes it's annoying, but I can certainly deal with a free phone :) 
You can replace the battery for a couple of bucks, or you can but an external battery pack.
It's an internal battery. I am fine with the battery bank....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on December 15, 2013, 05:38:33 AM
Anyone try doing this with Priceline name your own price. Would I be denied if I open a claim bc of the flights they give me I don't like?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 15, 2013, 06:34:17 AM
I forgot to mention.. I bought tickets with Delta for my family (4-5 tickets) and a couple months later I saw the same flights went down in price (totaling about $80) so I didn't dispute, but just asked Amex if there was any chance i could get the difference in price credited. They told me there's no reason why I shouldn't try to dispute those charges and they went ahead and filed the dispute for me.

A month later, after I haven't heard anything back,  I had already flown one way, and got a response saying I lost the dispute and Deltas reasoning for not reimbursing the difference was because I already used up one end of the ticket. I replied to Amex telling them I filed the dispute 3 weeks before I flew and it's possible Delta waited until I've used one end of the ticket so that they could use that reason to reply to my dispute. They saw eye-to-eye with me and credited the money on the spot!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jaywhy on December 15, 2013, 08:43:07 AM
Gotta love Amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 15, 2013, 09:42:25 AM
Gotta love Amex
+1.  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on December 15, 2013, 11:41:57 AM
It's an internal battery.
That's why you'd have to pay a few dollars to replace it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: metziah on December 23, 2013, 11:10:10 PM
Do I have a better chance of being told to keep my item(it cost $89) if I file a claim online or better chance if filed by phone?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 23, 2013, 11:43:10 PM
Do I have a better chance of being told to keep my item(it cost $89) if I file a claim online or better chance if filed by phone?
Is there really a difference how you file?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 23, 2013, 11:46:48 PM
Sometimes I get an answer in a day sometimes it takes 10 days :(
Well I got my answer and I was able to keep the item. I filed a Purchase protection on my phone (BB 9930) which cost $219 on Amazon. They drove me crazy, first I got a quote that was accepted but there was problem in the quote description then there was an issue with the quote itself ask DH for more details ;). So I gave up and filed a return protection on it and I got to keep it!

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: raphy781 on December 24, 2013, 05:26:51 AM
Do I have a better chance of being told to keep my item(it cost $89) if I file a claim online or better chance if filed by phone?
I don't think there's any difference.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on December 24, 2013, 08:13:24 AM
Well I got my answer and I was able to keep the item. I filed a Purchase protection on my phone (BB 9930) which cost $219 on Amazon. They drove me crazy, first I got a quote that was accepted but there was problem in the quote description then there was an issue with the quote itself ask DH for more details ;). So I gave up and filed a return protection on it and I got to keep it!
isn't return protection for like new items only?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 24, 2013, 09:42:53 AM
isn't return protection for like new items only?
I'm not sure I understand you. Are you asking on my how could I file or an Amex why they approved it?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: metziah on December 24, 2013, 02:33:14 PM
If I want to file a claim for an order that had 3 of the same  items, I want to return all 3 items. Do I need to file it as 3 different items in my claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lunatic on December 24, 2013, 02:37:26 PM
Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on December 24, 2013, 02:42:42 PM

Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else

How much was
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: shnoz on December 24, 2013, 02:54:15 PM
Tried filing claim yesterday for a book was told they dont cover, then filed $72 coat approved instantly & keep the coat
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: avremie on December 24, 2013, 06:24:23 PM
if i use a store bredit to pay for a small part of the purchase will i lose protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Zevwolf on December 24, 2013, 06:39:59 PM
You'll only get back the amount you paid with the card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Centro on December 24, 2013, 07:20:31 PM
It has probably been discussed in this thread but that means sifting through 80+ pages,

If I can't return an item to Amazon cause it's past 30 days can I return it to amex (if the reason for return is cause I simply don't want it)?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 24, 2013, 07:22:24 PM
It has probably been discussed in this thread but that means sifting through 80+ pages,

If I can't return an item to Amazon cause it's past 30 days can I return it to amex (if the reason for return is cause I simply don't want it)?
Sure. That's what it's made for, no?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Centro on December 24, 2013, 07:24:08 PM
Sure. That's what it's made for, no?
I have no idea, never used this service,

Just to make sure, we're you assuming or you're sure about it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 25, 2013, 12:06:41 AM
I have no idea, never used this service,

Just to make sure, we're you assuming or you're sure about it?
Sure. Why else would you want to return it?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 25, 2013, 01:44:41 AM
Sure. Why else would you want to return it?
+1. Take it from @Super Speed he's a real expert in this field... ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on December 25, 2013, 04:49:58 AM
Tried filing claim yesterday for a book was told they dont cover, then filed $72 coat approved instantly & keep the coat

FYI i got it for a book last week --i filed b4 i received it because i was not allowed to cancel order , they shipped it and i did a claim -- did not have  to send back
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 25, 2013, 09:57:07 AM
+1. Take it from @Super Speed he's a real expert in this field... ;)
:)

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Adlebo on December 25, 2013, 10:23:16 AM
Filed a claim for a dell laptop (the screen kept greying out and getting fuzzy), they just gave me a credit and did not ask for anything else
Did you go through "return protection" which requires it to be like new and officially resellable or "purchase protection" which I thought just covers accidental damage and theft? I was under the assumption that if it just doesn't work amex will direct you to the manufacturers warranty unless if it's in the extended amex year...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lunatic on December 25, 2013, 10:15:01 PM
Did you go through "return protection" which requires it to be like new and officially resellable or "purchase protection" which I thought just covers accidental damage and theft? I was under the assumption that if it just doesn't work amex will direct you to the manufacturers warranty unless if it's in the extended amex year...

It was the amex extended warranty. And Dell's one year warranty had just run out
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: metziah on December 26, 2013, 08:21:54 PM
Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: metziah on December 26, 2013, 08:32:26 PM
I got one more, if I want to return 6 items they are each about $5, how do I go about that as there is a limit inline of 5 items?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 26, 2013, 10:43:39 PM
I got one more, if I want to return 6 items they are each about $5, how do I go about that as there is a limit inline of 5 items?
1) No 2) File 2 claims.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 27, 2013, 02:01:09 AM
Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?
If the 1st one was approved already it shouldn't be an issue, but if it wasn't approved yet, people upthread were claiming it took longer for both to process.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on December 27, 2013, 02:10:06 AM
if i made a claim 3 weeks ago for $300 and got the refund and now i make a second one for $300 is that a red flag? will they deny? will they close my account thinking i am doing something wrong?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 27, 2013, 02:22:12 AM
if i made a claim 3 weeks ago for $300 and got the refund and now i make a second one for $300 is that a red flag? will they deny? will they close my account thinking i am doing something wrong?
Definitely won't close your account. You're fully within the T&Cs. They may ask for documentation (e.g. itemized receipt).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 27, 2013, 02:42:36 AM
Definitely won't close your account. You're fully within the T&Cs. They may ask for documentation (e.g. itemized receipt).
What's the T&C?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 27, 2013, 04:41:23 AM
What it stands for? Terms & Conditions. What they are? That you can claim up to $300 an item up to $1000 a year per account. No rules on how often you can claim AFAIK.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Lazegotit on December 27, 2013, 11:03:56 AM
Is it up to 1k per calendar year or card anniversary?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on December 28, 2013, 01:58:47 PM
What it stands for? Terms & Conditions. What they are? That you can claim up to $300 an item up to $1000 a year per account. No rules on how often you can claim AFAIK.
I know what T&C stands for. I was asking what they were. And I thank you for having the brains to answer both questions since my question was ambiguous.   :)  Gut voch!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 28, 2013, 06:29:08 PM
Is it up to 1k per calendar year or card anniversary?
Per calendar year.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: metziah on December 28, 2013, 10:39:47 PM

Is it an issue to file 2 claims within 2 days of each other? Will that cause a flag to send the products in?
Update... I got a credit for both claims and did not need proof or to send the items in.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on December 28, 2013, 11:21:25 PM
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on December 29, 2013, 12:05:56 AM
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?
It takes them up to 48 hrs to process docs, and up to 10 BUSINESS days to respond. Give it a few more days. Just had a claim approved on the 9th business day.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on December 29, 2013, 12:33:22 AM
It takes them up to 48 hrs to process docs, and up to 10 BUSINESS days to respond. Give it a few more days. Just had a claim approved on the 9th business day.
Same here.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: shnoz on December 29, 2013, 04:07:17 PM
Bummer, filed a claim for an expresso machine $106 approved instantly then got a call that it was a mistake have to send in receipt. Hopefully it will still go through
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on December 29, 2013, 10:21:56 PM
I filed 14 days ago. Sent in receipts 12 days ago. No response.
What's up with them?
in the busy season it can take up to 2 weeks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: NedsLeads on December 30, 2013, 09:45:35 AM
Any theories as to why Amex doesn't make you return the item if less than $100? Is it just not worth their time? Obviously I'm not complaining, just curious.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on December 30, 2013, 09:50:14 AM
Took me 1 day and i got back 60$.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 09, 2014, 12:54:45 PM
If I told them that it broke before the manufacture warranty ended, will they still honor my claim? 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on January 09, 2014, 12:56:02 PM
If I told them that it broke within the year of the manufacture warranty, will they still honor my claim? 

Why would they?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 09, 2014, 12:56:28 PM
Why would they?

Because now it's over.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on January 09, 2014, 12:58:53 PM
Because now it's over.

But the loss didn't happen under their warranty.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 09, 2014, 02:40:24 PM
But the loss didn't happen under their warranty.
Got them to change the date.

The guy was initially telling me to just guess, so I did just that.

I now looked up when my last picture was taken, and indeed it was after the manufacture's warranty ended.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ice man on January 09, 2014, 03:19:47 PM
Just called them about something I bought from H and M. Didnt want the item anymore..past the 30 day return policy.
They refunded me the money, and let me keep the item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dr Moose on January 09, 2014, 03:23:52 PM
I bought something online for $30 with 60 day return policy. after 30 days i decided i didnt want it anymore, filed return protection got, credited back a couple days later. ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: eve on January 09, 2014, 03:52:22 PM
Can anyone tell me if the Amex gold business card is an eligible card for the return protection guarantee??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: eve on January 09, 2014, 03:56:00 PM
Thanks!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on January 09, 2014, 05:04:11 PM
Can anyone tell me if the Amex gold business card is an eligible card for the return protection guarantee??
Yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: CardNewbie on January 12, 2014, 10:29:22 PM
Hello -

I bought an XBox One on early December online using my Amex Blue. I paid $720 (to insure i got one). Later, I found one at the normal price of $499 and bought it. I messed around and neglected to request an RMA on the $720 one within 30 days of purchase. (It was like 36 days or something!!) I emailed the seller and asked for an RMA, and they said no.

The whole time I thought I was covered for up to $1k, and only now do I find out I am limited to $300 per item. :-[ Could Amex help me talk some sense into this seller?

Else, while I know the unit is covered under the Microsoft warranty, if it were damaged due to my daughter sticking peanut butter in the CD slot, Microsoft would not cover that under their warranty. Would purchase protection cover the full $720?

Also, as a bonus question, are there any good ways to make the Seller regret being a jerk?

Thanks!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rynocity on January 12, 2014, 10:35:17 PM


Also, as a bonus question, are there any good ways to make the Seller regret being a jerk?

Thanks!
How is the seller being a jerk?  They stated their return policy and you didn't make it in time.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: CardNewbie on January 12, 2014, 10:53:29 PM
I think it is a bit stringent to hold tight to 30 days with Christmas in between.

Thanks for asking, and for your helpful advice.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on January 13, 2014, 07:02:11 AM
Hello -

I bought an XBox One on early December online using my Amex Blue. I paid $720 (to insure i got one). Later, I found one at the normal price of $499 and bought it. I messed around and neglected to request an RMA on the $720 one within 30 days of purchase. (It was like 36 days or something!!) I emailed the seller and asked for an RMA, and they said no.

The whole time I thought I was covered for up to $1k, and only now do I find out I am limited to $300 per item. :-[ Could Amex help me talk some sense into this seller?

Else, while I know the unit is covered under the Microsoft warranty, if it were damaged due to my daughter sticking peanut butter in the CD slot, Microsoft would not cover that under their warranty. Would purchase protection cover the full $720?

Also, as a bonus question, are there any good ways to make the Seller regret being a jerk?

Thanks!


you call him a jerk because you paid to much the first time --HMMMMM wonder who is the jerk and now you want to punish him , think your values are out of order and in need of repair

I guess you were never in business, if stores to do  not adhere to t/c( 30 days is very fair ) -- customers( like you ) will always -- need more time and and ask for an extension no matter how long the policy is  ---  a  customer like you does not care who pays him for his own errors and  is  now "thinking about " screwing someone by putting  "peanut butter"  in the CD -- who taught you all these fine ways 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on January 13, 2014, 09:51:55 AM
You bought their product during the prime time for them to sell. Now you want to give it back after their stated policy when they can only sell it for 60% of what they sold it to you at. And they are being jerks?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: CardNewbie on January 13, 2014, 10:42:18 PM
who taught you all these fine ways

Coincidentally, I learned these ways from this forum.

Ha ha - this thread is cracking me up! Seriously, I laughed out loud at the replies - I'm not joking! It is all about people who want to report that they couldn't return something so that they can keep it AND keep their money. But somehow the idea that I want to actually return something after 36 days over the christmas holidays is some sort of moral turpitude?

I don't want to cause the guy physical harm! I'm thinking order a bunch more stuff and return it on day 30 or . . whatever. I'm not allowed to be pissed off about this? You people are strange to me. I'll deal with my loss of a couple hundred bucks.

Please carry on with your discussions of how to avoid sending back items under the Return Protection, which certainly has no moral ambiguity.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: elikay on January 13, 2014, 10:57:10 PM
Deleted
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 13, 2014, 11:22:15 PM
Coincidentally, I learned these ways from this forum.

Ha ha - this thread is cracking me up! Seriously, I laughed out loud at the replies - I'm not joking! It is all about people who want to report that they couldn't return something so that they can keep it AND keep their money. But somehow the idea that I want to actually return something after 36 days over the christmas holidays is some sort of moral turpitude?

I don't want to cause the guy physical harm! I'm thinking order a bunch more stuff and return it on day 30 or . . whatever. I'm not allowed to be pissed off about this? You people are strange to me. I'll deal with my loss of a couple hundred bucks.

Please carry on with your discussions of how to avoid sending back items under the Return Protection, which certainly has no moral ambiguity.
nobody is doing anything against policy or claiming it is wrong if amex asks for it back. You however are saying the guy is a item because he won't change his clearly stated return policy because you got lazy. Go to best buy after 30 days and try to get a a full refund in cash, without a receipt. Same issue. You can't expect a change in policy simply because it benefits you.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: CardNewbie on January 13, 2014, 11:48:01 PM
nobody is doing anything against policy or claiming it is wrong if amex asks for it back. You however are saying the guy is a item because he won't change his clearly stated return policy because you got lazy. Go to best buy after 30 days and try to get a a full refund in cash, without a receipt. Same issue. You can't expect a change in policy simply because it benefits you.

I get 45 days at Best Buy as a Silver Rewards member, but I'm certain that was not your point. Let's play that out: I go in on day 36 with an unopened box and ask for a return, they say no and I ask for the manager. I explain that I'm really sorry but somehow time got away from me (because of Christmas and New year's) and I didn't get my return back in time but the item is in brand new, unopened condition and would she or he please consider allowing the return.

Of course they don't have to, but places that want repeat and loyal customers will make this decision. So, if that guy says no, it is my opinion that he is a jerk. Am I not entitled to that opinion on this forum?

Let's save a step: You say "He's not a jerk, he's doing his job and is doing exactly what the T/C's say to do. Instead, sir, you are the jerk." Ok - got it.

But if the T/C's are the guide by which all decisions should be made, then wouldn't I as a customer be completely un-jerk-ish if I bought ten more Xbox One's, took them home, opened them, unwound each and every cord so that it was obviously opened, then re-packed all of that stuff and returned all ten to the store for a full refund on Day 15? That is fully allowed under the T/C's. It is not against policy. They shouldn't expect me to stop just because it doesn't benefit them.

I just realized that this thread has crept pretty far from the subject. I see I will no help here. And it is also my opinion that anyone on here trying to convince themselves that the main topic of this thread is ok because it is allowed by the T/C's is not thinking hard enough. It seems opinions are not welcome here. I'm out - how does one un-join a forum?  ::)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on January 14, 2014, 09:28:34 AM
BYE BYE--COME VISIT ANYTIME  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nikcan2 on January 16, 2014, 08:34:26 PM
Just did a claim and for the first time ever, I am being asked to fax documentation and send in the $12 item.  I have done probably 4 other claims in the last two months on my amex plat and wasnt asked to send anything in.  Its kind of weird/odd that I am being asked to do it for this cheaper item when I havent for items that cost $50.  Just thought I would share since most people dont seem to have been asked to send in things that cost less than $100.  Wonder if its a random thing they do every so often or maybe since I have done a higher amount of claims the past two months, that flagged it?  I dont mind - just curious as to what the rhyme or reason is behind it...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on January 16, 2014, 08:41:04 PM
Is it even worth it to send in? You have to pay for shipping...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: udip3146 on January 16, 2014, 09:04:53 PM
Just did a claim and for the first time ever, I am being asked to fax documentation and send in the $12 item.  I have done probably 4 other claims in the last two months on my amex plat and wasnt asked to send anything in.  Its kind of weird/odd that I am being asked to do it for this cheaper item when I havent for items that cost $50.  Just thought I would share since most people dont seem to have been asked to send in things that cost less than $100.  Wonder if its a random thing they do every so often or maybe since I have done a higher amount of claims the past two months, that flagged it?  I dont mind - just curious as to what the rhyme or reason is behind it...
When they see a pattern of claims, they make it harder for you. Take a break.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubbles on January 16, 2014, 09:24:14 PM
not against policy. They shouldn't expect me to stop just because it doesn't benefit them.

I just realized that this thread has crept pretty far from the subject. I see I will no help here. And it is also my opinion that anyone on here trying to convince themselves that the main topic of this thread is ok because it is allowed by the T/C's is not thinking hard enough. It seems opinions are not welcome here. I'm out - how does one un-join a forum? ::)

(http://i43.tinypic.com/21cw68k.png)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: blue eyes on January 17, 2014, 12:19:01 PM
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 17, 2014, 12:29:27 PM
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?
What do you have to worry about? If they were legit purchases and out of the reutrn window why would the be an issue?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on January 17, 2014, 12:29:43 PM
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?

How many claims did you do in what period of time?

find your proof of purchase !!

i assume they sent you written communication and did not knock on your door
i would not meet with them -- do everything via e/mail and think real hard  over anything you write,say  or send them -- and i suggest have a "sharp" person reread what u "might " send them
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on January 17, 2014, 12:32:54 PM
What do you have to worry about? If they were legit purchases and out of the reutrn window why would the be an issue?

how about if not --that is called insurance fraud $ amount does not matter

i have read a few posts that I WOULD EVEN QUESTION -
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ganizzy on January 17, 2014, 01:13:27 PM
If I bought a new phone from someone.  Paid with PayPal.  Will they cover it?  The Screen broke and I already got it fixed.  Will they cover the repair amount?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on January 17, 2014, 01:28:22 PM
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?

Did they ask for documentation previously?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: blue eyes on January 17, 2014, 02:55:05 PM
 have always submitted documentation proof of purchase etc. they have either denied or accepted my claim. out of the blue a random guy called me saying he works for G4s hired by amex to investigate my current claim and everything in general. he gave me an amex contact and I called to verify that he is who he is ( although since he gave me the contact at amex idk how much that proves.)
he insisted on meeting me and recording our conversations, which made me a bit uncomfortable so i cancelled the meeting at the last minute.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on January 17, 2014, 03:50:02 PM
have always submitted documentation proof of purchase etc. they have either denied or accepted my claim. out of the blue a random guy called me saying he works for G4s hired by amex to investigate my current claim and everything in general. he gave me an amex contact and I called to verify that he is who he is ( although since he gave me the contact at amex idk how much that proves.)
he insisted on meeting me and recording our conversations, which made me a bit uncomfortable so i cancelled the meeting at the last minute.

Do not know any facts of what your history is ---if you stretched the t/c or took advantage of it , i would be very concerned, would not allow my conversation to be recorded , would not meet with him , just ask him to e/m  or better yet send you what info he is requesting --after u get it --then decide next step -- I think they suspect "something" you  need to find out what it is by asking for it in writing  -- i suggest you also move all ur points out of amex
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 18, 2014, 08:28:02 PM
If I bought a new phone from someone.  Paid with PayPal.  Will they cover it?  The Screen broke and I already got it fixed.  Will they cover the repair amount?
I called amex to ask about ebay and they said if it's a real business is covered, but not if it's just a guy selling a few stuff. Sounds like yours wouldn't be. Also I'm not sure if they'd cover this anyway as it was damaged... Cmiiaw
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on January 18, 2014, 09:10:55 PM
Also I'm not sure if they'd cover this anyway as it was damaged... Cmiiaw
Shouldn't they cover under Purchase Protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: udip3146 on January 18, 2014, 09:11:14 PM
I have recently filed quite a few claims and now amex sent an investigating company to look a the claims and they want to meet with me.
has anyone had this before?
Also I was wondering what my rights are, and if the only thing to loose by not meeting with them is the claim or can they take it further than that?
I actually know someone who had it. If the claims are closed, tell them you threw it out - no problem with that.
If it's still open, make it legit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: udip3146 on January 18, 2014, 09:13:17 PM
Their meeting went by uneventful.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on January 21, 2014, 09:15:28 AM
Not clear. Can you elaborate?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on January 21, 2014, 12:19:51 PM
Their meeting went by uneventful.

pls explain
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 23, 2014, 09:53:50 AM
I just got a 149 dollar credit. Was not ask to return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on January 23, 2014, 10:47:48 AM
I just got a 149 dollar credit. Was not ask to return it.

reciept?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: udip3146 on January 24, 2014, 12:13:57 AM
pls explain
They just explained to the investigator that all the damaged items were thrown out.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dr Moose on January 26, 2014, 02:21:18 PM
Anyone try doing this with Priceline name your own price. Would I be denied if I open a claim bc of the flights they give me I don't like?
anyone tried this with bidding on a hotel?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Nitantnel on January 26, 2014, 02:25:14 PM
reciept?
Nope.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on January 26, 2014, 02:42:51 PM
anyone tried this with bidding on a hotel?
Precisely what are you returning  ??? ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: aryeh1 on January 27, 2014, 07:45:49 PM
Got asked for receipt on $100 item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on January 27, 2014, 07:52:50 PM
anyone tried this with bidding on a hotel?

Return Protection only covers "tangible objects", not hotel reservations.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 02, 2014, 11:17:42 AM
just got credit for $203 dress. They asked me for receipt, I sent it to them, and 2 weeks later I have the credit.
never asked me to mail back item
i filed originally online. then i mailed in the receipt
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 02, 2014, 11:23:45 AM
just got credit for $203 dress. They asked me for receipt, I sent it to them, and 2 weeks later I have the credit.
never asked me to mail back item
i filed originally online. then i mailed in the receipt
nice! Have you made other returns in the past?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: minkr on February 02, 2014, 11:53:01 AM
nice! Have you made other returns in the past?
Yes, probably about 5, in the last year, but all the others were items under $100. I never had to mail back the item.
I only file claims when I legitimately want to return the item, but can't. I don't do this just to get items for free.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: youG on February 02, 2014, 01:31:13 PM
I just filed a claim on shoes i paid $300 and was credited $289 ( not the $11 shipping i paid ) but wasn't asked to send in the item!
 I filed it over the phone and faxed the receipt in.

It was my first time using this service
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 02, 2014, 02:08:57 PM
I just filed a claim on shoes i paid $300 and was credited $289 ( not the $11 shipping i paid ) but wasn't asked to send in the item!
 I filed it over the phone and faxed the receipt in.

It was my first time using this service
Lucky you! ;D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rynocity on February 04, 2014, 07:26:12 PM
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on February 05, 2014, 12:22:18 AM
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
Just to clarify - fililng a claim is the same as a dispute? Bc when I file a dispute, it takes at least a month to get credited (for me)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on February 05, 2014, 12:33:06 AM

Just to clarify - fililng a claim is the same as a dispute? Bc when I file a dispute, it takes at least a month to get credited (for me)
2 totally separate categories.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gomike on February 05, 2014, 01:01:46 AM
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
how much was the part
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on February 05, 2014, 01:56:27 AM
2 totally separate categories.
Whats the difference?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 05, 2014, 02:29:15 AM
Whats the difference?
A dispute is denying the charge, thereby requesting that Amex withold the money from the merchant.
Return Protection, on the other hand, is a service provided by Amex themselves that you can return an object to Amex within 90 days (after the merchant's policy is over, subject to T&Cs) and Amex will refund you. Filing a claim begins that process. Occasionally they will not ask you for documentation or to return the object, and just credit you straight away.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on February 05, 2014, 05:02:47 AM
A dispute is denying the charge, thereby requesting that Amex withold the money from the merchant.
Return Protection, on the other hand, is a service provided by Amex themselves that you can return an object to Amex within 90 days (after the merchant's policy is over, subject to T&Cs) and Amex will refund you. Filing a claim begins that process. Occasionally they will not ask you for documentation or to return the object, and just credit you straight away.
Thanks for the clarification, HP
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rynocity on February 05, 2014, 08:39:43 AM
how much was the part
Just under $100.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubble347 on February 06, 2014, 10:10:22 AM
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 06, 2014, 10:12:02 AM
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).

You filed under return protection? Not extended warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubble347 on February 06, 2014, 10:17:06 AM
You filed under return protection? Not extended warranty?
return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on February 06, 2014, 10:55:49 AM
I bought luggage for $250 and the handle on one of the suitcases broke. They refunded me the full $250 without receipt or return  :) :).
wouldnt that fall under purchase protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ShmuliT on February 06, 2014, 01:34:57 PM
I filed a claim for a car part from Amazon a few nights ago.  I filed before I went to bed, and the money was returned when I woke up.  No receipt requested or anything else.
Was it direct from amazon or from a 3rd party seller?
Did u try to return it to amazon first? Doesnt amex know that amazon has a great return policy?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 06, 2014, 02:21:26 PM
wouldnt that fall under purchase protection
It would. According to T&Cs item has to be in "new or like new condition" for RP, but I guess in this case they opted for a Don't Ask Don't Tell policy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 06, 2014, 02:22:38 PM
Was it direct from amazon or from a 3rd party seller?
Did u try to return it to amazon first? Doesnt amex know that amazon has a great return policy?
They have a great return policy up to 30 days. Amex has a 90 day return policy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rynocity on February 06, 2014, 08:12:57 PM
They have a great return policy up to 30 days. Amex has a 90 day return policy.

Exactly. I ordered the parts as soon as my guy told me what I needed, but he didn't have time to install it until after the 30 days was up.  He didn't end up needing one part.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lichenlt on February 07, 2014, 02:13:54 PM
According to the T&C, items not eligible for a refund include "formal wear." What does it mean here? suits? wedding dresses? graduation gowns?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on February 07, 2014, 02:26:45 PM
According to the T&C, items not eligible for a refund include "formal wear." What does it mean here? suits? wedding dresses? graduation gowns?

It means Tuxedos, Wedding Gowns, very fancy.
I have used it in the past for a $300 dress/Gown from BCBG, (who has the worst return policy btw) and have not had an issue, although I did have to send it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lichenlt on February 07, 2014, 02:37:40 PM
It means Tuxedos, Wedding Gowns, very fancy.
I have used it in the past for a $300 dress/Gown from BCBG, (who has the worst return policy btw) and have not had an issue, although I did have to send it back.

so is it the consensus that items worth less than $100 typically wouldn't be asked to send back?

what happens to the item that's worth more than $300 but only got refunded $300, would they ask for the item back? It would seem unfair since they only refunded portion of it and I paid the extra. How would a situation like that be handled?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 07, 2014, 02:42:15 PM
so is it the consensus that items worth less than $100 typically wouldn't be asked to send back?

what happens to the item that's worth more than $300 but only got refunded $300, would they ask for the item back? It would seem unfair since they only refunded portion of it and I paid the extra. How would a situation like that be handled?

They would in most cases still ask for the item back. Not fair? They are doing you the courtesy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on February 07, 2014, 02:48:33 PM
They would in most cases still ask for the item back. Not fair? They are doing you the courtesy.

+1, the dress i returned came out to $314 with tax. had to $5 to ship it. I only got back $300. Was still very happy they took it back. I bought the dress knowing this would prob happen.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nis965 on February 07, 2014, 02:55:42 PM
I called to make a claim on my Canon Elph 500 HS that I bought for $300.two years ago. The shutter gets stuck when you turn on the camera. They credited me back the money and did not make me return the camera. The camera still works you have to manually pop the shutter and its fine.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 07, 2014, 02:57:31 PM
I called to make a claim on my Canon Elph 500 HS that I bought for $300.two years ago. The shutter gets stuck when you turn on the camera. They credited me back the money and did not make me return the camera. The camera still works you have to manually pop the shutter and its fine.

This goes under warranty protection, not return protection.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nis965 on February 08, 2014, 08:00:20 PM
This goes under warranty protection, not return protection.
My bad
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on February 09, 2014, 12:30:45 AM
This goes under warranty protection, not return protection.
I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 09, 2014, 06:32:34 PM
I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?
how much were they?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 09, 2014, 09:05:36 PM
I bought shoes from 6pm and I felt like it was "Payless" type shoes - so cheap! I wanted to return it but it was too late because it took me 2 months to find someone bringing it from the states to Israel. I told the situation to Amex and they told me they'll open up a dispute for me (which they did.) I wasn't aware of the difference between return claims, disputes, etc... Should I have them change the 'case file' or leave as is?
I would close the dispute and file for RP 'cuz a) Why should 6pm lose $ because you didn't like the quality? b) RP will probably be resolved quicker than a dispute.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dreaming on February 09, 2014, 09:55:10 PM
I got shoes last month on starwoods Amex. I don't want them. How do I do the return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on February 09, 2014, 09:56:04 PM

I got shoes last month on starwoods Amex. I don't want them. How do I do the return protection?
Call or start online.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dreaming on February 09, 2014, 09:57:24 PM
were do I go online?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dreaming on February 09, 2014, 10:07:13 PM
I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on February 09, 2014, 10:10:24 PM
I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?
Google online return Amex.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on February 10, 2014, 12:12:47 AM
I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?
Look under 'card benefits'. they give you a link.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on February 10, 2014, 11:38:23 AM
Got turned down on claim for water leakage on backup camera (from tiger direct) due T&C excluding auto parts. I saw the same terms under warrenty so didn't try it.
Is return protection and purchase protection the same?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dvol on February 13, 2014, 06:19:46 PM
I went to amex website and I do not see anywere that it says that I could make a return Protection. Where do I find it?

https://www295.americanexpress.com/onlineclaim/
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on February 13, 2014, 07:49:05 PM
https://www295.americanexpress.com/onlineclaim/
I added that link to the wiki.  It gets you to the whole claims center!

I also added links directly to return protection, purchase protection and extended warranty.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on February 13, 2014, 08:02:39 PM
I added that link to the wiki.  It gets you to the whole claims center!

I also added links directly to return protection, purchase protection and extended warranty.
Thanks!

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on February 17, 2014, 11:22:39 AM
Any difference between the number in the wiki (1800-225-3750) and the number on this (https://www.americanexpress.com/us/content/card-benefits/return-protection.html) page? (1-800-297-8019)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 18, 2014, 11:03:58 PM
submitted a request for return protection for 130$ uggs from 6pm. The email said once they approve my request I will be instructed to send in the item-is there any chance i can still keep it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 19, 2014, 01:12:20 AM
submitted a request for return protection for 130$ uggs from 6pm. The email said once they approve my request I will be instructed to send in the item-is there any chance i can still keep it?
Yes. That's the standard form they send. When they approve you'll find out if they want the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on February 19, 2014, 12:25:54 PM
+1, I also got that email and didn't have to send back my $300 nexus.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yellow on February 19, 2014, 12:33:22 PM
wow I have had the best experiences with return protection recently! They closed both cases in less that 24 hours (IIRC it used to take longer, like a few days) and didn't ask me to return the items
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 19, 2014, 12:53:49 PM
wow I have had the best experiences with return protection recently! They closed both cases in less that 24 hours (IIRC it used to take longer, like a few days) and didn't ask me to return the items
I called up bec staples wouldnt take back a gps i bought (still in original packaging) Amex on the spot approved it and closed the case and didnt say to return the gps.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on February 19, 2014, 03:54:35 PM
I called up .. Amex on the spot approved it and closed the case and didnt say to return the gps.
What do you say on the spot do you mean literally?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 19, 2014, 06:11:35 PM
What do you say on the spot do you mean literally?
He said i was approved for the return protection and i dont need to send the item in
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on February 19, 2014, 06:41:21 PM
I bought something from amazon on my SPG, they said it would arrive today by 8pm by UPS. Judging by the tracking, it won't arrive until tomorrow. Is this something that I can ask amex for a refund for?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rynocity on February 19, 2014, 06:45:36 PM
I bought something from amazon on my SPG, they said it would arrive today by 8pm by UPS. Judging by the tracking, it won't arrive until tomorrow. Is this something that I can ask amex for a refund for?
No.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on February 19, 2014, 07:00:42 PM
I bought something from amazon on my SPG, they said it would arrive today by 8pm by UPS. Judging by the tracking, it won't arrive until tomorrow. Is this something that I can ask amex for a refund for?
But does Amazon do anything if you complain?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on February 19, 2014, 07:39:14 PM
But does Amazon do anything if you complain?
From my experience with them they'll probably give me a $5 credit. Definitely not $400 that I paid for the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on February 19, 2014, 08:14:16 PM
I bought something from amazon on my SPG, they said it would arrive today by 8pm by UPS. Judging by the tracking, it won't arrive until tomorrow. Is this something that I can ask amex for a refund for?
wow you found the thread!
I dont understand, if the item is useless why can't you return it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Miracle on February 20, 2014, 11:47:30 AM
If I filed a dispute and was rejected  - would filing a return claim help? Would they be hesitant to credit me?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 20, 2014, 02:06:36 PM
If I filed a dispute and was rejected  - would filing a return claim help? Would they be hesitant to credit me?
Can't see why it would affect your RP claim. At most they'll ask for an itemized receipt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on February 20, 2014, 03:26:42 PM
Wow. Visa Signature RP and Amex RP are not equal.  I'v used VS (with my Chase cards) in the past for return protection, extended warranty, etc.  They make you submit a heap of documents, send back your item (at your expense), and they won't send you a check until you've followed up at least 5 times by phone.

Not so with Amex. Wow. Just had my first experience with them. Called with my claim yesterday, told them date of purchase and description of items.  My account was credited today.

I always thought I was covered with my Chase cards, but wow, what a difference!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 20, 2014, 04:58:51 PM
Yup. They aren't in the same league. Never has been.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on February 20, 2014, 05:20:13 PM
Yup. They aren't in the same league. Never has been.
Have. Never have been. Geez, can't you get it right?  ::)
Title: Amex Return / Purchase Protection - does the store lose out?
Post by: questioner on February 20, 2014, 08:07:35 PM
When amex credits you under return / purchase protection does the store lose the money from the sale?
Asking because something of mine broke within the 90 day purchase protection window. The store offered to pay to get it fix, but I just called Amex and they refunded the full amount, no questions asked.
Does the store lose out from it? If they do, I would have done it their way.
Title: Re: Amex Return / Purchase Protection - does the store lose out?
Post by: myb821 on February 20, 2014, 08:08:25 PM
No they do not but u should really post in the correct thread.
Title: Re: Amex Return / Purchase Protection - does the store lose out?
Post by: questioner on February 20, 2014, 08:16:59 PM
sorry - which is the right thread for this?
Are you sure they don't lose their money? In that case,  I even did the store a favor :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on February 20, 2014, 08:49:38 PM
Have. Never have been. Geez, can't you get it right?  ::)
He/she/it - has
They - have
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 20, 2014, 09:56:19 PM
Have. Never have been. Geez, can't you get it right?  ::)

If you're going to correct someone's grammar, you best make sure you're correct yourself. Just my opinion.

He/she/it - has
They - have

Thank you.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on February 21, 2014, 12:19:42 AM
 They aren't in the same league. Never have  been.
 Amex is not in the same league.  Never has been.


They - have
He/she/it - has
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 21, 2014, 03:48:05 AM
Seriously people, can we move this in depth discussion to the grammar thread :D ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 23, 2014, 03:56:33 PM
Yup. They aren't in the same league. Never has been.

Allow me to clarify:

"Yup. [Chase and AMEX] aren't in the same league. [AMEX n]ever has been."
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: churnbabychurn on February 23, 2014, 04:05:31 PM
File the claim on a Dell printer, wasn't working properly on the 53rd day of purchase, instant refund no need to ship back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on February 23, 2014, 04:32:23 PM
doe sthe purchase protection work if my shirt go discolored while cleaning?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 24, 2014, 11:38:44 PM
doe sthe purchase protection work if my shirt go discolored while cleaning?
if it's within the 90 days
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on February 25, 2014, 04:24:01 AM
Bought ipad on eBay and haven't really used it much so returned it threw Amex and just got the refund back with no need to return it to them!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 25, 2014, 07:48:23 AM
How long does refund take to process?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 25, 2014, 07:58:21 AM
Cheap skirt- waited 2 days to get the email that I will be getting a credit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 25, 2014, 08:55:27 AM
How long does refund take to process?
Once they decide to credit you, up to 48 hrs.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on February 25, 2014, 09:16:16 AM
Once they decide to credit you, up to 48 hrs.

+1. IME the decision process has ranged from several hours to a week.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 25, 2014, 10:37:50 AM
Once they decide to credit you, up to 48 hrs.
till they make that decesion?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: moshe2009 on February 25, 2014, 11:40:36 AM
they asked me for the receipt and i lost it what options do i have
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 25, 2014, 01:54:33 PM
In the past they put me on hold for 10 min and told me that it was approved.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 25, 2014, 02:13:33 PM
till they make that decesion?
IME it's either right away or they ask for documentation (itemized receipt), in which case it usually takes roughly 2 weeks from when they receive the receipt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on February 25, 2014, 03:32:17 PM
Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on February 25, 2014, 03:34:44 PM

Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?
I believe so...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on February 25, 2014, 05:05:19 PM
Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?
yes. Each item needs its own claim.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on February 25, 2014, 06:00:36 PM
+1, I also got that email and didn't have to send back my $300 nexus.
Now my second Nexus, started having charging problems right before 90 days, filed for return protection, took them 11 days, but they refunded me $300, and I can keep my Nexus! (And now I figured out that it's the recharger that's making the problem, not the phone.  :D) Amex is really growing on me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on February 25, 2014, 06:19:52 PM
Allow me to clarify:

"Yup. [Chase and AMEX] aren't in the same league. [AMEX n]ever has been."
After changing the presumed proper nouns, your sentence is now correct.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 25, 2014, 06:56:46 PM
You know what they say about people who presume.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on February 25, 2014, 07:10:48 PM
Just filed a claim about a $70 shirt that shrunk while washing and i got a form to fill out plus a need to fax a store receipt and a repair estimate , i didn't save the receipt and the store where i bought it does not have the best service to give me  a backdated receipt , what are my options
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on February 25, 2014, 07:13:00 PM
Just filed a claim about a $70 shirt that shrunk while washing and i got a form to fill out plus a need to fax a store receipt and a repair estimate , i didn't save the receipt and the store where i bought it does not have the best service to give me  a backdated receipt , what are my options

Then you didn't file it under Return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: good sam on February 25, 2014, 07:32:39 PM
You know what they say about people who presume.
Sure. Same as people who wear perfume.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 26, 2014, 11:22:55 AM
Then you didn't file it under Return protection.
return protection would require a receipt too
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Menachem613 on February 26, 2014, 11:56:23 AM

You know what they say about people who presume.

No.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 26, 2014, 05:54:52 PM
Sure. Same as people who wear perfume.

Yup.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on February 26, 2014, 06:29:13 PM
Just filed a claim on the phone for a $94 pair of shoes from my habit.
Approved instantly on the line, no receipts or item requested!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 26, 2014, 07:19:18 PM
Just filed a claim on the phone for a $94 pair of shoes from my habit.
Approved instantly on the line, no receipts or item requested!!
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on February 26, 2014, 08:32:50 PM
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
I guess I'll sit tight..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 26, 2014, 10:43:18 PM
filed for gps 94$ posted refund 2 days later:)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 27, 2014, 11:19:43 AM
just got refund for 130$ uggs & i still have uggs 8)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 27, 2014, 11:21:04 AM
how often can 1 file a claim before they start requesting the items? any rough estimate say 5 times a yr?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 27, 2014, 05:10:40 PM
filed my laptop on the 90th day. either way its junk...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 27, 2014, 07:01:38 PM
filed my laptop on the 90th day. either way its junk...
Is it "in new or like new condition"? ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on February 27, 2014, 07:12:08 PM
Is it "in new or like new condition"? ;)
brand new
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on February 27, 2014, 07:34:10 PM
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
They indeed asked for a receipt
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 27, 2014, 10:03:50 PM
They indeed asked for a receipt
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on February 28, 2014, 02:57:14 AM
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on February 28, 2014, 02:55:28 PM
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.
Interesting. Never heard of that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on March 02, 2014, 01:26:37 PM
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on March 02, 2014, 01:35:03 PM
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?
it needs to be new or like new. Try again. Tell them its like new.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on March 02, 2014, 02:03:39 PM
it needs to be new or like new. Try again. Tell them its like new.
+1 Just tell them it's like new. No need to tell them you wore it once if it's like new.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ah8586 on March 04, 2014, 07:40:40 AM
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on March 04, 2014, 08:42:44 AM
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna

How much was the claim for?

For a couple of posts, it seems they may be getting a little strict..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ah8586 on March 04, 2014, 09:16:36 AM
320 dollars
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on March 04, 2014, 09:26:22 AM
320 dollars

That can be the reason. Is it a heavy item? Usually more expensive items they make you ship back at your own expense.
They mentioned they are sending you a shipping label... Ask if you will have to pay for shipping, also the max you will get back is $300 not $320
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ah8586 on March 04, 2014, 09:42:37 AM
I don't care about the 20 dollars why would they have me ship a heavy item when they don't have ppl ship tablets and. Laptops
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on March 04, 2014, 09:51:04 AM
claimed a laptop. said part of the reason i want to return it is bec the internet was not working they denied my claim. :(

she said bec my agent sees this as not 'like new' i have to write to appeals that it works but its not user friendly and that i needed someone to help me figure out how to get it to work (tru story btw)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on March 04, 2014, 01:28:29 PM
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: miles lover on March 04, 2014, 01:39:25 PM
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?
yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on March 04, 2014, 02:45:20 PM
yes
thanx. By just not sending in, or canceling claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on March 04, 2014, 06:00:19 PM
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna
their sending you a return label? Aren't you responsible for return shipping?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: miles lover on March 04, 2014, 08:06:24 PM
thanx. By just not sending in, or canceling claim?
if I'm not mistaken there is an option online to cancel it but I'm sure if u just dont send it in it will be canceled by itself. I mean what else do u expect amex to do if u Dont send it in besides for not giving u the credit. Their happy with that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on March 04, 2014, 08:14:20 PM
if I'm not mistaken there is an option online to cancel it but I'm sure if u just dont send it in it will be canceled by itself. I mean what else do u expect amex to do if u Dont send it in besides for not giving u the credit. Their happy with that.
I never went through that process, I was thinking maybe they immediately credit the account, and wait for it to be sent in..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: miles lover on March 04, 2014, 08:18:27 PM
I never went through that process, I was thinking maybe they immediately credit the account, and wait for it to be sent in..
I highly doubt it with receipts it doesn't work like that so this shouldn't be different. I have no experience in this myself, I have made a few claims never had to send it in. (Including a suit for $250 and shaver for  $150)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whYME on March 05, 2014, 12:10:38 PM
$294 Laptop (http://www.dansdeals.com/archives/37029), they didn't ask for it back.  ;D ;D


I'm on a roll this week with my laptops...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: robbie on March 05, 2014, 07:31:49 PM
I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on March 05, 2014, 07:35:21 PM

I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?

See here - http://forums.dansdeals.com/index.php?topic=14518
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on March 05, 2014, 07:35:53 PM
I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?
AFAIK no, it's gotta be a tangible item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on March 06, 2014, 01:29:57 AM

I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?
You can probably try to get some type of compensation from the hotel.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on March 12, 2014, 03:08:50 PM
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on March 12, 2014, 04:54:36 PM
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
Purchase protection gets you your money back without involving the store.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on March 12, 2014, 04:56:58 PM
300 back nor return. Laptop. Bh
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishel on March 12, 2014, 05:38:01 PM
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
$100 for kids shoes? you're kidding, right?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on March 12, 2014, 07:15:24 PM
Purchase protection gets you your money back without involving the store.
And if they ask you for a repair estimate ask the store to write you up that it isn't fixable :D .
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on March 12, 2014, 11:06:47 PM
Does a PayPal purchase linked to an amex qualify for return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on March 12, 2014, 11:23:02 PM
Does a PayPal purchase linked to an amex qualify for return protection?
I've used it on my $295 iPad that I purchased from eBay via PP! :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on March 13, 2014, 04:05:54 PM
Purchase protection gets you your money back without involving the store.
I was under the impression that they withdraw the payment from the seller. Can someone else verify this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lfas25 on March 13, 2014, 04:07:18 PM
I was under the impression that they withdraw the payment from the seller. Can someone else verify this?

How would you verify this?!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: lfas25 on March 13, 2014, 04:07:39 PM
300 back nor return. Laptop. Bh

What store did you purchase from?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on March 13, 2014, 04:09:45 PM
How would you verify this?!
I want to make sure that this is true that Amex will not retract payment from the merchant. I do not want to cause a chillul Hashem. Does anyone know for a fact that this is the case?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: miles lover on March 13, 2014, 04:45:49 PM
I want to make sure that this is true that Amex will not retract payment from the merchant. I do not want to cause a chillul Hashem. Does anyone know for a fact that this is the case?
hello this is not called a dispute for a reason. They have their own insurance company which amex pays for as part of the benefits for your card which ha nothing to do with the merchant. They didn't do anything wrong by not giving u a 90 day return policy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on March 14, 2014, 01:33:32 AM
hello this is not called a dispute for a reason. They have their own insurance company which amex pays for as part of the benefits for your card which ha nothing to do with the merchant. They didn't do anything wrong by not giving u a 90 day return policy.
+1 THE SELLER DOESN'T LOSE ANYTHING.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on March 14, 2014, 01:41:45 AM

I was under the impression that they withdraw the payment from the seller. Can someone else verify this?
That would be a dispute. All their other programs are underwritten by Amex Assurance Company.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on March 14, 2014, 02:39:05 AM
+1 THE SELLER DOESN'T LOSE ANYTHING.
+1
How can they take money back for a legit sale under legit terms of return.?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on March 17, 2014, 10:41:19 AM
Purchased a pair of kids shoes from a frum shoe store for $100. Shoes ripped after 2 weeks. Store very politely refused to take them back and very nicely told me too bad.
Should I file a return protection claim? WWYD?
Amex approved the claim within 2 days. Did not need to return the shoes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on March 17, 2014, 11:33:06 AM
Amex approved the claim within 2 days. Did not need to return the shoes.
Which claim did you file?  return or purchase protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Malachi on March 17, 2014, 11:38:53 AM
I just filed for extended warranty online and I see under status, pending receipt of document. Is this typical?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: RT on March 17, 2014, 12:14:45 PM
Which claim did you file?  return or purchase protection?

PP
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on March 17, 2014, 12:36:18 PM
I just filed for extended warranty online and I see under status, pending receipt of document. Is this typical?
Wait to see if they ask you for some documentation.  If they do, provide it.  They may never ask you, and may settle your claim without it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Malachi on March 17, 2014, 12:39:12 PM
Wait to see if they ask you for some documentation.  If they do, provide it.  They may never ask you, and may settle your claim without it.
thanks for the reply. The website says it takes beetween 30-45 days to process the claim, does it usually take shorter?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on March 17, 2014, 12:44:23 PM
thanks for the reply. The website says it takes beetween 30-45 days to process the claim, does it usually take shorter?
yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ah8586 on March 17, 2014, 08:29:07 PM
ended up working out... that was a generic email the dont actually have you mail it back, i got 300 back on the $325 dishwasher
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: netll on March 26, 2014, 05:45:57 AM
Two questions:

1. Any limitation of how many Amex return protection claims can be made per year?

2. I know there is a cap about $1000 per year. But if I have two different AMEX cards (e.g., one AMEX golden delta, the other AMEX hilton),
does each card have a quote of $1000, or do the two card combined have $1000 in total?



TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A European on March 26, 2014, 07:05:53 AM
Two questions:


2. I know there is a cap about $1000 per year. But if I have two different AMEX cards (e.g., one AMEX golden delta, the other AMEX hilton),
does each card have a quote of $1000, or do the two card combined have $1000 in total?




each
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ah8586 on March 26, 2014, 08:30:43 AM
Does anyone know if it's a bad idea to submit multiple reien requests consecutively ... Like 1 every 3-4 weeks. Does Amex frown upon it or is it 1000 per year and it doesn't matter when .

I just won an amazing dispute with best buy over a computer that crashed after 6 months .. Est buy wouldn't do anything after 2 weeks.. Submitted dispute on a card that I had just closed ... Best buy meet reponded to the dispute and they credited 600 dollars . Amex is amazing
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Niftyone on March 26, 2014, 01:42:44 PM
AMEX approved return of a video game that a store would not take back even though it was sealed. Did not have to mail back, got credited.

This is why I will keep my AMEX card forever; best customer service hands down.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on March 27, 2014, 10:19:47 AM
Two questions:

1. Any limitation of how many Amex return protection claims can be made per year?

2. I know there is a cap about $1000 per year. But if I have two different AMEX cards (e.g., one AMEX golden delta, the other AMEX hilton),
does each card have a quote of $1000, or do the two card combined have $1000 in total?



TIA
each
-100000000

T&C for all cards (linked to PRG (https://web.aexp-static.com/us/content/pdf/card-benefits/PremierRewardsGoldCardfromAmericanExpress/Return-Protection.pdf), but i confirmed for platinum as well) state
Quote
Refunds are limited
to $300 per eligible item, and $1,000 annually per eligible Card account.
I'll agree it is a bit ambiguous, but the implication is that 6 cards does not equal $6,000 in protection.  To confirm I called (800-297-8019) and asked that exact question, and the kind lady said it is for your account, even if you have 6 cards it is only $1,000.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on March 27, 2014, 10:48:21 AM
each

-100000000

T&C for all cards (linked to PRG (https://web.aexp-static.com/us/content/pdf/card-benefits/PremierRewardsGoldCardfromAmericanExpress/Return-Protection.pdf), but i confirmed for platinum as well) state I'll agree it is a bit ambiguous, but the implication is that 6 cards does not equal $6,000 in protection.  To confirm I called (800-297-8019) and asked that exact question, and the kind lady said it is for your account, even if you have 6 cards it is only $1,000.
your 100% wronge it says per card account, therefore if you have a plat and a gold you can claim $1k on each
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on March 27, 2014, 12:11:24 PM
if you have a plat and a gold you can claim $1k on each
It's AUs on the same account that don't get a new $1K allowance.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on March 27, 2014, 12:11:54 PM
your 100% wronge it says per card account, therefore if you have a plat and a gold you can claim $1k on each


GRRRRRR. I just called again and this time she said card account means per card.  I hope I am wrong, but the language is very ambiguous. Have you done over $1,000?  That would be a way of confirming.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on March 27, 2014, 12:13:09 PM
It's AUs on the same account that don't get a new $1K allowance.
+1

GRRRRRR. I just called again and this time she said card account means per card.  I hope I am wrong, but the language is very ambiguous. Have you done over $1,000?  That would be a way of confirming.
there is nothing even a little bit ambiguos it says $1,000 per CARD ACCOUNT.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on March 27, 2014, 01:41:06 PM
+1there is nothing even a little bit ambiguos it says $1,000 per CARD ACCOUNT.
card account could mean the account that all cards are under.  I ask again, has anyone actually done more than $1,000 in a year?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Chdayshc on March 30, 2014, 10:58:02 PM
Has anyone ever done an extended warranty on over 2k? I just filed my first claim but it's on a $2400 item. I'm wondering if I have a chance
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: thetoad on March 30, 2014, 11:23:39 PM
years ago on a $2k+ laptop (to put it in perspective, it was bought in summer of 2004 with a 3 year warranty and died somewhere in the winter/spring of 2007/2008.

They asked (from an authorized repair shop) for an estimate on its repair cost ($800-$900ish) and with the information credited my account.  was pretty painless.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on April 09, 2014, 12:53:03 PM
This never happened to me before...

I filed some claims for a pair of shoes and a suit  from MyHabit ($80 and $199) i got a letter saying to send in a receipt which i did, then i got follow up letters to send the item back.
I didn't get around to returning them for a week or so, but last night the credits posted and i got emails saying the claims have been closed although i have not yet returned the items!!

I imagine i'm in the clear here but does anyone think i still need to return the items?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on April 09, 2014, 01:23:51 PM
This never happened to me before...

I filed some claims for a pair of shoes and a suit  from MyHabit ($80 and $199) i got a letter saying to send in a receipt which i did, then i got follow up letters to send the item back.
I didn't get around to returning them for a week or so, but last night the credits posted and i got emails saying the claims have been closed although i have not yet returned the items!!

I imagine i'm in the clear here but does anyone think i still need to return the items?
I believe once it's closed it's closed.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on April 09, 2014, 01:47:46 PM
This never happened to me before...

I filed some claims for a pair of shoes and a suit  from MyHabit ($80 and $199) i got a letter saying to send in a receipt which i did, then i got follow up letters to send the item back.
I didn't get around to returning them for a week or so, but last night the credits posted and i got emails saying the claims have been closed although i have not yet returned the items!!

I imagine i'm in the clear here but does anyone think i still need to return the items?
It was a week between requesting the items back and the credit posting?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on April 09, 2014, 01:49:13 PM
i would assume so, but this is the first time something like this happened to me and iv'e used the return protection literally tens of times, so i was wondering if anyone else has had this, and if they came after them to return later (as unlikely as it sounds)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on April 09, 2014, 01:49:31 PM
It was a week between requesting the items back and the credit posting?
5 days
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 09, 2014, 09:02:36 PM

I believe once it's closed it's closed.
I'd imagine so as well.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on April 16, 2014, 11:47:16 PM

Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anybody ever got such an email after making a claim for return protection??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jeremiah on April 16, 2014, 11:49:32 PM
Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anybody ever got such an email after making a claim for return protection??
no cross posting
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on April 17, 2014, 02:21:35 PM
Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anybody ever got such an email after making a claim for return protection??
yes.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 17, 2014, 02:22:34 PM

yes.
+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on April 17, 2014, 02:39:00 PM
yes.

And it took that long ? How long did it take?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 17, 2014, 03:05:02 PM

And it took that long ? How long did it take?
No much quicker, less than 10 days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Lazegotit on April 18, 2014, 12:30:39 PM
Last three claims got the same response. Please send the item in... and they were all under $100...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 18, 2014, 02:15:49 PM

Last three claims got the same response. Please send the item in... and they were all under $100...
Just had the same on a $75 item :(
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 18, 2014, 02:19:25 PM
My last two claims were for $160 each. Was able to keep both.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on April 18, 2014, 03:00:47 PM
What were the items?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on April 18, 2014, 04:03:23 PM
Just had the same on a $75 item :(

May be you exceeded their threshold. How many times so far in this year you used this benefit?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 18, 2014, 04:13:12 PM

What were the items?

Both were winter coats.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 18, 2014, 04:37:02 PM

May be you exceeded their threshold. How many times so far in this year you used this benefit?
On that card I believe under $200.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on April 18, 2014, 05:26:22 PM

May be you exceeded their threshold. How many times so far in this year you used this benefit?

I don't think they would give you anything if you exceed the threshold, even if you send the item back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on April 18, 2014, 05:33:12 PM

I don't think they would give you anything if you exceed the threshold, even if you send the item back.
Correct.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Lazegotit on April 22, 2014, 11:31:09 PM
May be you exceeded their threshold. How many times so far in this year you used this benefit?

Definitely didn't exceed the threshold. Not sure how this is decided....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: kishke on April 28, 2014, 08:33:22 PM
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: kishke on May 01, 2014, 12:55:47 AM
anyone?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on May 01, 2014, 01:24:43 AM
'extended warranty' covers only what the original warranty covers.

'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on May 01, 2014, 07:22:48 AM
'extended warranty' covers only what the original warranty covers.

'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.
and return protection is if the store doesn't take it back and its still has tags or in its original packaging.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on May 02, 2014, 01:49:15 PM
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?
When did you get it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: teeboi123 on May 02, 2014, 11:06:29 PM
wanna file a claim under american express, and i have a question
its an ipod that has cracked screen, and some features dont work...
now what can i tell them is wrong with it? i know with apple in first year a cracked screen would have not been covered...will american express cover it?
I claimed my iPhone had a similar issue along with battery worn out. I had to fax a diagnostic report that i got from Apple. Apple was generous enough to refund the total amount instead of suggested within 4 days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: pizzahut on May 04, 2014, 12:50:10 PM
never used any of these benefits. I think that this thread should not be about finding a way to keep items that you want to get refunded by amex.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on May 04, 2014, 06:12:31 PM
I use rp all the time. All clothing that I return goes to the local clothing gmach.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: pizzahut on May 05, 2014, 06:00:38 AM
I use rp all the time. All clothing that I return goes to the local clothing gmach.
respect
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: @Yehuda on May 11, 2014, 07:10:53 PM
'extended warranty' covers only what the original warranty covers.
'purchase protection' is for when, in the first 3 months, a purchase is lost, stolen, broken.
and return protection is if the store doesn't take it back and its still has tags or in its original packaging.
Thanks guys. Was unsure myself and found your posts. Added that info to the wiki.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on May 12, 2014, 01:58:20 AM
Thanks guys. Was unsure myself and found your posts. Added that info to the wiki.
nice job
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoelygb on May 13, 2014, 09:50:03 AM
I filed for return protection for a Samsung galaxy s4 mini which I bought for $295 was approved in a few days without need to return item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on May 13, 2014, 01:52:57 PM
I filed for return protection for a Samsung galaxy s4 mini which I bought for $295 was approved in a few days without need to return item
Interesting...
Aren't cellular phones excluded from return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on May 14, 2014, 05:02:16 AM
Interesting...
Aren't cellular phones excluded from return protection?
they are...
I've filed under purchase protection though. Hmmmm
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Fan of Dan on May 15, 2014, 12:34:20 AM
Does purchase protection work in the same way that return protection does, meaning that you can sometimes keep the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ckmk47 on May 15, 2014, 12:37:06 AM
Does purchase protection work in the same way that return protection does, meaning that you can sometimes keep the item?
yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Fan of Dan on May 15, 2014, 12:42:04 AM
yes
Thanks. In that case for an item over 300 (380 actually) which I wish to return as it's not working properly it would seem purchase protection is the way to go.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rochel on May 29, 2014, 09:56:38 PM
I bought a gps 7 months ago on an spg card, the screen broke within the first two months but I neglected to do anything about it is there anyway they will still cover it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dr Moose on May 29, 2014, 10:00:59 PM
I bought a gps 7 months ago on an spg card, the screen broke within the first two months but I neglected to do anything about it is there anyway they will still cover it?
Warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: robbie on June 09, 2014, 09:58:26 PM
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on June 09, 2014, 11:03:13 PM
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.

Doesn't sound like a return protection claim.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: robbie on June 09, 2014, 11:27:04 PM
Doesn't sound like a return protection claim.

first time using it so could be.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on June 11, 2014, 09:30:33 PM
called about a pair of shoes from aldo, fell apart after month and half, i needed to ship them back.
how much were they?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: robbie on June 13, 2014, 12:47:02 AM
how much were they?
70$
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on June 14, 2014, 06:46:00 PM
Recently, they asked me to send a $30 item and credited to my account after 2weeks of receiving it, along with shipping chargers.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on June 14, 2014, 09:57:31 PM

Recently, they asked me to send a $30 item and credited to my account after 2weeks of receiving it, along with shipping chargers.
What was it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on June 15, 2014, 11:02:48 AM
Does Amex cover return protection with Ebay purchases?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dovy2 on June 15, 2014, 11:09:26 AM
Does Amex cover return protection with Ebay purchases?
If you pay with amex, yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoelygb on June 18, 2014, 01:12:27 AM
I had success 2 times for purchase /extended warranty protection both claims was for a smart phone 1was the claim for $295 and the other for $225 without asking to return the phones
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoelygb on June 18, 2014, 01:16:00 AM
Sorry return and purchase protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 18, 2014, 01:15:52 PM
I had success 2 times for purchase /extended warranty protection both claims was for a smart phone 1was the claim for $295 and the other for $225 without asking to return the phones

Wow! Good for you. I am surprised that at those prices, they let you keep the items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 18, 2014, 02:21:51 PM
Just submitted a claim for a $20 shirt. Got an email saying that a rep will review my submission and I will receive their decision in 30-45 days. Here is hoping that I can keep it  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on June 18, 2014, 05:38:18 PM
Just submitted a claim for a $20 shirt. Got an email saying that a rep will review my submission and I will receive their decision in 30-45 days. Here is hoping that I can keep it  :)
Standard procedure, they may ask for you to submit a receipt.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 19, 2014, 09:44:46 PM
Quick Question. I don't want this to turn into a moral and ethical conversation.

Legally, should the return policy only be used exclusively in case where the store refuses the return?

Lets say, one buys clothes from a company who charges return shipping, is this enough of a reason to use Amex Return protection to save money on the return shipping?

Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Novo on June 19, 2014, 09:49:14 PM
Quick Question. I don't want this to turn into a moral and ethical conversation.

Legally, should the return policy only be used exclusively in case where the store refuses the return?

Lets say, one buys clothes from a company who charges return shipping, is this enough of a reason to use Amex Return protection to save money on the return shipping?

Thanks
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 19, 2014, 10:13:57 PM
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

I guess that most of the members of this forum and myself have been quite lucky! Still didn't answer question though....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on June 20, 2014, 12:31:31 AM
Put in a claim for my 300$ glasses I bought that I wasn't sure if I liked them. Week
Later I recieved  300$ credit- no return required
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on June 24, 2014, 05:31:32 PM
IME Amex will also charge you for return shipping, unless you have luck and they let you keep it

Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Novo on June 24, 2014, 06:24:56 PM
Per the terms:  "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost. "
My bad, you seem to be right. I probably mixed up with Chase
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: miles lover on June 25, 2014, 05:58:07 PM
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 26, 2014, 09:26:30 AM
If I buy something that's well over the $300 mark and I file a return protection claim on $300 of it how would amex go about returning the item? If they ask me to send the item back then I'm screwed ?

Chances are they won't make you return the item anyway  :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 26, 2014, 11:41:00 PM
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 26, 2014, 11:49:58 PM
Has anyone ever been asked to return an Ebay item? Who would they return it to anyway? The seller?
usually amex doesnt cover ebay items unless its brand new.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 26, 2014, 11:51:22 PM
usually amex doesnt cover ebay items unless its brand new.

I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 26, 2014, 11:59:21 PM
usually amex doesnt cover ebay items unless its brand new.

Also, early in the thread, many DDF'ers reported success with Ebay items and didn't make a discrepancy between used and new.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 29, 2014, 12:10:39 AM
I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?

BUMP Anyone have any experience with this?

TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on June 29, 2014, 09:17:30 AM

BUMP Anyone have any experience with this?

TIA
Why didn't you file with eBay?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 29, 2014, 10:42:07 AM
Why didn't you file with eBay?

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on June 29, 2014, 10:52:57 AM

I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
So you disputed, you didn't file and of these claims.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on June 29, 2014, 10:58:50 AM
just filed a claim on a temperpedic pillow (139). wll see if they ask me to send it in. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 29, 2014, 11:01:26 AM
So you disputed, you didn't file and of these claims.

Correct. My guess is that they will let me keep the it because who will they return it too?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on June 29, 2014, 04:11:18 PM

Correct. My guess is that they will let me keep the it because who will they return it too?
Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on June 29, 2014, 04:28:42 PM

Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Okay. I did return protection policy. I will let you all know what happens.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on June 30, 2014, 04:02:23 PM
They seemed to have added a line to their statement at the end of the call. I made a few returns recently and they told me that my claim was approved and I'll see a credit back onto my credit card. And that I should hold on to the item as they may send a return label.
Another time they told me to hold onto the item without giving me a timeframe.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on July 01, 2014, 01:33:14 AM
Besides for the 1k limit are there any other measures they take to prevent abuse?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 01, 2014, 07:52:24 AM
Besides for the 1k limit are there any other measures they take to prevent abuse?

If they start seeing suspicious activity, they will ask for more receipts, and may even start asking you to return the items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on July 02, 2014, 04:28:26 AM
I just filled for an item which the buyer claimed was new, but was used. It was $248. What do you think of my chances of winning, and keeping the item?
I first filed with Amex because if I win chances are I will be able to keep the item. If filing with Amex doesn't work, I still have the right to file with ebay.
So you disputed, you didn't file and of these claims.
Correct. My guess is that they will let me keep the it because who will they return it too?
Dispute is a whole different ball game. I never heard of anyone having to send back to Amex by a dispute.
Okay. I did return protection policy. I will let you all know what happens.

Is it just me, or does anyone else find this really disturbing?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: incendia on July 02, 2014, 05:08:14 AM
Is it just me, or does anyone else find this really disturbing?

Not just you
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 02, 2014, 07:27:26 AM
Is it just me, or does anyone else find this really disturbing?

What do you find disturbing? I am not abusing their policy at all. I am just hoping that they won't make me return the item. I don't know why you see something wrong with that. Moreover, I am acutely aware of what is moral and don't do the PGGM because I think it's unethical. Please explain what is wrong with buying an item, which wasn't as described, and filing a complaint with Amex. This is precisely the intent of the Amex policy and as an Amex card holder I am taking full advantage. When I bought the item, I intended and still intend to pay the $238; however, if Amex credits the money, and doesn't ask me to send it back, I am also fine with that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rotenym on July 02, 2014, 10:16:26 PM
I have a question, a little off topic but I think here's the best place to ask, my friend told me that he bought a gas weed eater on Amazon and something was wrong with it and wanted to return it.. they asked if he put in gas so he replied, yes.. so they told him to keep it because once he put in gas you can't ship it... so my question is, if anybody had this experience? also, is this a policy at Amex as well?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on July 02, 2014, 10:24:52 PM
I have a question, a little off topic but I think here's the best place to ask, my friend told me that he bought a gas weed eater on Amazon and something was wrong with it and wanted to return it.. they asked if he put in gas so he replied, yes.. so they told him to keep it because once he put in gas you can't ship it... so my question is, if anybody had this experience? also, is this a policy at Amex as well?
I once had that with a shaver from Amazon that broke, still worked but small thing broke. Amazon said that I should keep it because they can't accept returns on shavers, and they sent me a new one.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rotenym on July 03, 2014, 08:34:25 AM
I once had that with a shaver from Amazon that broke, still worked but small thing broke. Amazon said that I should keep it because they can't accept returns on shavers, and they sent me a new one.
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another... 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on July 03, 2014, 08:44:28 AM
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 03, 2014, 09:50:43 AM
okay, then maybe we start making a list of confirmed items which Amazon or even Amex won't accept returns due to one reason or another...
Maybe not?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 03, 2014, 10:05:19 AM
Maybe not?

+1 Lol  ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rotenym on July 03, 2014, 10:18:22 AM
Maybe not?
why not?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mgarfin on July 04, 2014, 12:16:36 PM
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 04, 2014, 03:26:46 PM
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?

Return protection must be within 90 days, IIRC.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on July 04, 2014, 03:41:25 PM
Return protection must be within 90 days, IIRC.
Right you are
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 06, 2014, 02:16:28 PM
I have a vacuum I purchased like 10 weeks ago for 89$ and its not doing the job well what route should I take, PURCHASE PROTECTION or RETURN PROTECTION?

Neither of them.. Warranty path with the manufacturer is the way to go. For return protection - The item must be in new / like new condition. Purchase protection is only for stolen cases or accidental damage. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 06, 2014, 02:31:36 PM
Do more expensive "return protections" take much longer, than ones that are filed for cheaper items. It's been over a week, and I still haven't heard back from them.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 06, 2014, 03:03:37 PM
Do more expensive "return protections" take much longer, than ones that are filed for cheaper items. It's been over a week, and I still haven't heard back from them.
It can take time.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 07, 2014, 02:46:47 PM
I had bought a lawnmower online for $250 or so, tried to return it but by mistake wrote in the comments section that it wasn't working well though I meant to say it wasn't working well for my needs in my house. It's still in new condition, box was open but that's it. Amex said because it wasn't in new or like new condition, I can't send it back. I appealed it saying I didn't explain it well and it was in new condition and they would see that when I sent it back in, but they said once I wrote something, I couldn't change what I wrote, even if I meant something else. Any ideas about anything else I can do here. Worse comes to worse I'll just keep it and hope for the best, but it annoys me that they're wiggling out of this due to a couple words I wrote wrong, which I was quick to explain in a letter. Obviously they would see that the item was new when they got it back in the mail, I even wrote to them that they were free to reject the claim if they saw it wasn't.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 07, 2014, 03:09:06 PM
Have you used RP many times before this?

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 07, 2014, 03:53:25 PM
Couple times, but not excessive. Why would that matter? It was my first return over $100.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 07, 2014, 04:17:24 PM
Couple times, but not excessive. Why would that matter? It was my first return over $100.
I believe when they feel someone is taking advantage they make it harder. My $.02

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 07, 2014, 10:42:49 PM
It was my first return with this card and 2nd overall, so doubt it was that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Crazy tools on July 07, 2014, 11:00:39 PM
I had bought a lawnmower online for $250 or so, tried to return it but by mistake wrote in the comments section that it wasn't working well though I meant to say it wasn't working well for my needs in my house. It's still in new condition, box was open but that's it. Amex said because it wasn't in new or like new condition, I can't send it back. I appealed it saying I didn't explain it well and it was in new condition and they would see that when I sent it back in, but they said once I wrote something, I couldn't change what I wrote, even if I meant something else. Any ideas about anything else I can do here. Worse comes to worse I'll just keep it and hope for the best, but it annoys me that they're wiggling out of this due to a couple words I wrote wrong, which I was quick to explain in a letter. Obviously they would see that the item was new when they got it back in the mail, I even wrote to them that they were free to reject the claim if they saw it wasn't.
Refile a new claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 08, 2014, 08:08:26 AM
I assume thats against the rules of the insurance company and Amex, no? Can anyone confirm.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 08, 2014, 08:15:23 AM
I assume thats against the rules of the insurance company and Amex, no? Can anyone confirm.

To refile?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 08, 2014, 09:57:38 AM
To refile?

On the same item you already filed on? Can anyone else confirm? I would definitely refile if that was the case.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: xodus8 on July 13, 2014, 12:04:48 AM
I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 13, 2014, 12:11:36 AM

I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?
Doubtful, IME.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: xodus8 on July 13, 2014, 12:14:43 AM
I'm confused, I thought ppl use this with ventee privee. Can someone post a PDF of the terms and conditions.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 13, 2014, 12:17:20 AM

I'm confused, I thought ppl use this with ventee privee. Can someone post a PDF of the terms and conditions.
I even wrote a hand written letter to refute their stupid claims but to no avail.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on July 13, 2014, 12:47:52 AM
I bought a dress, it was a final sale from couturecandy. I took the chance cause I thought if anything I could file a claim with Amex. I filed a claim and it was denied because its classified as formal wear. Can I appeal this ?
Whats the problem with formal wear ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on July 13, 2014, 01:22:54 AM
Whats the problem with formal wear ?
I believe its excluded in T&C.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on July 13, 2014, 05:49:43 PM
Whats the problem with formal wear ?

They know people buy for a wedding etc and return clothes next day
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on July 13, 2014, 10:18:31 PM
They know people buy for a wedding etc and return clothes next day
Makes sense. But then shouldn't the same apply to anything seasonal ? Fans, heaters .....
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPLP on July 13, 2014, 10:52:44 PM
Makes sense. But then shouldn't the same apply to anything seasonal ? Fans, heaters .....

No-- fans heaters all seasonal items  have a long use  maybe  3 months or more depending where one lives -- formal-wear  , wear one time - most woman will not wear 2nd time and most men have little use for a tuxedo
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 18, 2014, 10:51:46 AM
I got my claim accepted and paid for about $100. Received the letter and seen the following statement.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


Is it standard message or flagged? I didn't see it earlier when I made  a claim on another item about 4 months back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on July 18, 2014, 10:53:56 AM
I got my claim accepted and paid for about $100. Received the letter and seen the following statement.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


Is it standard message or flagged? I didn't see it earlier when I made  a claim on another item about 4 months back.
Was it on the same card as the previous claim ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 18, 2014, 10:54:44 AM
Was it on the same card as the previous claim ?

Yes
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on July 18, 2014, 10:57:22 AM
Yes
& you only had 2 claims on this card or do you do it quite often ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 18, 2014, 10:59:44 AM
& you only had 2 claims on this card or do you do it quite often ?
Correct. Not done any more this year. Total claims not even exceeded $200 on this card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: hollawood24 on July 18, 2014, 11:37:29 AM
I guess I'll share my recent Amex Protection story. I purchased a pair of sneakers from an online site and the guy promised they were 100% authentic. I was pretty sure they were authentic for $275 and i had also been communicating with the person, but i put it on Amex just in case. First of all, it took over 3 weeks for the sneakers to come and then after comparing them to a similar sneaker i determined they were not authentic. I tried contacting the guy for a refund, but he said absolutely not. My next move was to sell them, but since they were replicas i wouldn't get as much as i paid for them. Last resort was to report it to Amex. Contacted them and submitted a claim saying that i purchased these under the impression that they were real and the person refused to give me a refund. It took a few weeks, but then they refunded it. BUT, the merchant responds by saying this person did not contact me for a refund and i believe he is trying to scam me. Amex reversed it. I immediately called them back and said i want to submit another claim, because that's not true. Ultimately after a few more weeks Amex refunded me the full amount and although they did ask me if i still had the sneakers, they never asked me to return them. I recently sold them for a few hundred bucks, because i was able to get an authentic pair. Amex really does come through as long as you're as thorough as possible. ;D 8)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on July 18, 2014, 11:46:33 AM
I guess I'll share my recent Amex Protection story. I purchased a pair of sneakers from an online site and the guy promised they were 100% authentic. I was pretty sure they were authentic for $275 and i had also been communicating with the person, but i put it on Amex just in case. First of all, it took over 3 weeks for the sneakers to come and then after comparing them to a similar sneaker i determined they were not authentic. I tried contacting the guy for a refund, but he said absolutely not. My next move was to sell them, but since they were replicas i wouldn't get as much as i paid for them. Last resort was to report it to Amex. Contacted them and submitted a claim saying that i purchased these under the impression that they were real and the person refused to give me a refund. It took a few weeks, but then they refunded it. BUT, the merchant responds by saying this person did not contact me for a refund and i believe he is trying to scam me. Amex reversed it. I immediately called them back and said i want to submit another claim, because that's not true. Ultimately after a few more weeks Amex refunded me the full amount and although they did ask me if i still had the sneakers, they never asked me to return them. I recently sold them for a few hundred bucks, because i was able to get an authentic pair. Amex really does come through as long as you're as thorough as possible. ;D 8)

Nice anecdote. Amex is certainly the way to go!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on July 21, 2014, 03:40:43 PM
Correct. Not done any more this year. Total claims not even exceeded $200 on this card.

Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: EliteMavin on July 21, 2014, 08:49:45 PM
Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.
Didn't read the discussion here, but will weigh in on the master topic.
I submitted a claim in the SPG amex for a pair of mattress that I bought as part of a high-riser set, which I did not like. Amex refunded $200+ which was the cost of the mattresses, and did not request the items...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 23, 2014, 09:59:48 AM
Didn't read the discussion here, but will weigh in on the master topic.
I submitted a claim in the SPG amex for a pair of mattress that I bought as part of a high-riser set, which I did not like. Amex refunded $200+ which was the cost of the mattresses, and did not request the items...

Good. Did you see the following wording on the letter received from Amex?

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on July 23, 2014, 10:00:34 AM
Did they let you keep this latest item? As long as you didn't return over $1,000 on the card, not sure how they could not accept the items back as it's a benefit of the card. They just wouldn't let you keep the items.

Yes. They didn't ask me to send back the item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: taekcool on July 31, 2014, 04:11:22 AM
Good. Did you see the following wording on the letter received from Amex?

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.


I just got the letter from Amex (extended warranty) and I got the exact same wording in the last paragraph of the letter which was also fonted slightly bigger than the other paragraphs. I checked a couple older claim emails and I didn't see this. It's very unpleasant. Anyone else getting the same wording?

We appreciate your interest in the program and hope you wil continue to take advantage of this benefit. If you
have questions, please cal your Extended Waranty Claims Department at (800) 225-3750.

Any person who knowingly, and with intent to defraud or deceive any insurance company, files
a statement containing any false, incomplete or misleading information is guilty of a felony.

Please be advised that there may be an applicable statute of limitations that may bar your rights
in the future. Please refer to your Certificate/Description of Coverage for details.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on August 07, 2014, 05:05:15 PM
It's only unpleasant if what you're doing is not 100% kosher.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on August 07, 2014, 05:29:51 PM
It's only unpleasant if what you're doing is not 100% kosher.

+1

Do what is right, and you will sleep well at night, and go to the grave without any regrets. Sorry for being so morbid, but I am the resident mashgiach ;)

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: shmebeble on August 07, 2014, 05:32:22 PM
+1

Do what is right, and you will sleep well at night, and go to the grave without any regrets. Sorry for being so morbid, but I am the resident mashgiach ;)
amex didnt make me return my Cole Haan shoe purchase. $70 per pair (2 pairs for $140 total)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on August 11, 2014, 08:04:36 AM
After sbmitting 5 lower end claims yesterday---each under 50. They asked me to submit itemized reciepts. Has anyone had this before? Are they going to make me return the item, or the two are unrelated?

TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on August 11, 2014, 08:08:28 AM
After sbmitting 5 lower end claims yesterday---each under 50. They asked me to submit itemized reciepts. Has anyone had this before? Are they going to make me return the item, or the two are unrelated?

TIA
They may still let you keep the item even with having to send in a receipt.  There's no way of knowing.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on August 11, 2014, 08:19:25 AM
They may still let you keep the item even with having to send in a receipt.  There's no way of knowing.

Okay, thanks for answering the question. I just wanted to confirm that the two were mutually exclusive. THanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bzam99 on August 11, 2014, 08:24:38 AM
After sbmitting 5 lower end claims yesterday---each under 50. They asked me to submit itemized reciepts. Has anyone had this before? Are they going to make me return the item, or the two are unrelated?

TIA
It's happened to me as well. I think you must get flagged in the system if you make too many small claims. I didnt have receipts so eventually the claims were closed. But I dont think they will make you return it, just asking for additional support. Please post what happens. Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: D93 on August 11, 2014, 08:26:36 AM
After sbmitting 5 lower end claims yesterday---each under 50. They asked me to submit itemized reciepts. Has anyone had this before? Are they going to make me return the item, or the two are unrelated?

TIA
they one time asked me for the receipt and before i had a chance to even send it in, they processed the claim. So if you can't find the receipt, hope for the best!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: joey123 on August 11, 2014, 08:29:58 AM
they one time asked me for the receipt and before i had a chance to even send it in, they processed the claim. So if you can't find the receipt, hope for the best!

It was an online order, so it won't be a problem.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: market on August 21, 2014, 05:34:26 PM
I have a mixer that carries a 3 year manufacturers warranty I sent it back to the company 3 times and the problem is not fixed, they refuse to send a new one and make me pay to ship it there and back every time unless I put up a fight. The question is it's a few months short of 3 years, I called Amex they said they can try to submit a claim and see if the (underwriter?) will let it go through. If it is declined will I be able to try after 3 years again (they couldn't answer)?

TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on August 21, 2014, 05:37:33 PM
I have a mixer that carries a 3 year manufacturers warranty I sent it back to the company 3 times and the problem is not fixed, they refuse to send a new one and make me pay to ship it there and back every time unless I put up a fight. The question is it's a few months short of 3 years, I called Amex they said they can try to submit a claim and see if the (underwriter?) will let it go through. If it is declined will I be able to try after 3 years again (they couldn't answer)?

TIA

I'd imagine you would be able to after the 3 years, yes.
Meanwhile that's warranty protection, not return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: market on August 21, 2014, 05:44:38 PM
I'd imagine you would be able to after the 3 years, yes.
Meanwhile that's warranty protection, not return protection.

Should I make a claim with Amex today before manufacturers warranty is up or am I wasting my time?

I posted here because I saw plenty of posts about warrant protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on August 21, 2014, 11:24:58 PM
After sbmitting 5 lower end claims yesterday---each under 50. They asked me to submit itemized reciepts. Has anyone had this before? Are they going to make me return the item, or the two are unrelated?

TIA
Any update yet?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: 7-11 on August 27, 2014, 04:40:33 PM
If I bought a HP laptop with my CC and my wifes CC (same account) am I still eligible for the return protection? and till how much $$?

Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: @Yehuda on September 03, 2014, 08:04:53 AM
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: snowwhite on September 03, 2014, 03:49:02 PM
Hi All,

Got a question abt amex return/purchase policy.

I recently bought a smart phone  from newegg market place. It was a gift to my bro. The phone stopped working within a day of usage. Upon checking further, it seems to be a tampered piece. The seller didn't mention abt this anywhere on the product details/description.

Now the phone is not working. Tried contacting the seller ( sent a written message thru newegg site) but no response.  In the terms & conditions, it is mentioned they have a 30 day return policy. By the time I contacted the sender, it crossed 30 days.

So, now the question is should I file purchase claim or return claim with amex in this case.

Please help!!

This is my first claim with amex

TIA
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on September 03, 2014, 09:22:27 PM
Hi All,

Got a question abt amex return/purchase policy.

I recently bought a smart phone  from newegg market place. It was a gift to my bro. The phone stopped working within a day of usage. Upon checking further, it seems to be a tampered piece. The seller didn't mention abt this anywhere on the product details/description.

Now the phone is not working. Tried contacting the seller ( sent a written message thru newegg site) but no response.  In the terms & conditions, it is mentioned they have a 30 day return policy. By the time I contacted the sender, it crossed 30 days.

So, now the question is should I file purchase claim or return claim with amex in this case.

Please help!!

This is my first claim with amex

TIA

I think both return and purchase protection are not going to help you. For return protection - the item should be in new or like new condition and working. For purchase protection - the item must have got stolen or accidentally damaged. In your case nothing like that happened.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: @Yehuda on September 03, 2014, 09:55:23 PM
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
Bump
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on September 03, 2014, 10:44:05 PM
I think both return and purchase protection are not going to help you. For return protection - the item should be in new or like new condition and working. For purchase protection - the item must have got stolen or accidentally damaged. In your case nothing like that happened.
Can one dispute the charge? Didn't receive what he paid for?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: snowwhite on September 03, 2014, 11:53:12 PM
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: snowwhite on September 04, 2014, 09:43:51 AM
Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Thanks for the response.

Can we dispute the charge or can we file a purchase protection saying it is damaged?

Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on September 04, 2014, 09:50:39 AM
Can someone pls reply? I am waiting  to file a claim and would like to do at the earliest so that I don't exceed the 90 days limit set by amex.

TIA!!
definitely file purchase protection. The phone stopped working.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jkhein on September 04, 2014, 10:10:53 AM
Admittedly, I only searched for a minute before posting. If you close the CC that bought the item, can you still get return protection?
yes, as long as you still have any other amex card open with them.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chossid on September 16, 2014, 05:12:59 PM
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on September 16, 2014, 05:14:29 PM
curious, do they actually ask the store to take the return after 30 days?
or they just credit me without even asking the store?

They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: @Yehuda on September 16, 2014, 05:25:49 PM
yes, as long as you still have any other amex card open with them.
Wow, just saw this now - thanks for the reply!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chossid on September 16, 2014, 05:38:46 PM
They don't ask the store to take it back, but they do (sometimes) check if the store actually takes returns after 30 days.
Thanks, quick question. The item was hardly used, can i still try returning?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moshe123 on September 16, 2014, 06:06:43 PM
$86 shoes. Didn't request it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on September 17, 2014, 07:44:29 AM
I returned an air conditioner and they didnt ask for it back (shocker).

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: efflpetzel on September 17, 2014, 10:29:11 AM
I returned an air conditioner and they didnt ask for it back (shocker).
how much was that for?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on September 17, 2014, 10:33:28 AM
how much was that for?
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on September 17, 2014, 10:35:54 AM
Walmarts cheapest.
Maybe 115 after tax.
Amex even called me to say that they spoke with Walmart and within 90 days, theyll take it back.
I proceeded to tell them that I went to 2 Walmarts and they wont take it back without the box (I also had written this on the initial form).
Had the credit the following day.
$115 they don't usually ask for it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chossid on September 17, 2014, 01:00:55 PM
$70 pants, didnt request it back,  :) :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doodley on September 17, 2014, 02:45:33 PM
iPad! $296.10 screen cracked. I could keep it
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on September 17, 2014, 03:07:49 PM
iPad! $296.10 screen cracked. I could keep it

Can't file return protection on a broken item. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doodley on September 17, 2014, 07:32:32 PM
Can't file return protection on a broken item.
my bad.  Purchase protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on September 17, 2014, 08:05:59 PM
$70 shoes I had to return it.
However they reimbursed all shipping fees.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on September 27, 2014, 11:49:11 PM
$70 shoes I had to return it.
However they reimbursed all shipping fees.
how did you get them to do that?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on September 27, 2014, 11:49:47 PM
That's part of their terms
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: steeeveknowsbest on September 28, 2014, 01:04:53 AM
That's part of their terms
What card? On my platinum card returns they offered to pay all shipping costs, i don't think they paid on my SPG but i could be wrong...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: cholent on September 28, 2014, 01:54:14 PM
Just filed return protection for some tops I bought for the kids. They asked for a receipt. Store is from the stone ages, the receipt lists charges but doesn't name items. Anyone ever had anything like this? Will they give me a hard time? I've never even been asked for a receipt before...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on September 28, 2014, 03:30:46 PM
What card? On my platinum card returns they offered to pay all shipping costs, i don't think they paid on my SPG but i could be wrong...

SPG
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: beeweegee on September 29, 2014, 02:32:02 PM
$60 electric shaver, didn't ask for it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on September 29, 2014, 09:25:06 PM
I received a letter saying my claim was closed. Also saying:

no legal action maybe brought to recover again this plan within 60 days after the initial written proof of loss has been received by the company. No such action may be brought after 3 years from the time written proof of loss is required to be given. If a time limit of this plan is less than allowed by the laws of the state where you live, the limit is extended to meet the minimum time allowed by such law.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on September 29, 2014, 09:29:19 PM
I received a letter saying my claim was closed. Also saying:

no legal action maybe brought to recover again this plan within 60 days after the initial written proof of loss has been received by the company. No such action may be brought after 3 years from the time written proof of loss is required to be given. If a time limit of this plan is less than allowed by the laws of the state where you live, the limit is extended to meet the minimum time allowed by such law.
Did you get refunded ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on September 29, 2014, 10:34:04 PM
Did you get refunded ?
yes. But it included that statement. I never had that before.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: cholent on September 29, 2014, 10:35:12 PM
yes. But it included that statement. I never had that before.

I had that statement on my last refunded claim as well. Doesn't bother me, as long as I got my money back!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: shaulyaakov on September 30, 2014, 05:36:35 PM
Pair of Banana Republic pants. $59. No receipt nor item requested.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sguitarist18 on October 05, 2014, 09:53:45 PM
That's part of their terms

On the return protection link, they seem to say that YOU are responsible for shipping costs. (under the FAQ)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on October 19, 2014, 01:21:23 AM
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on October 19, 2014, 01:23:13 AM
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?
Make sure they're in New condition?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on October 20, 2014, 12:54:03 AM
Make sure they're in New condition?
They are, just wondering why I got this now when I never had this before
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on October 20, 2014, 10:58:44 AM
Just got message they want pics & receipt for 55$ uggs slippers that I flied claim for. Any1 ever had? Why do they want pic?
Interesting. Never heard of that...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 20, 2014, 11:16:08 AM
Wide angle lens for 299. Bought it to try it out and didn't end up needing/wanting it. Return window to amazon passed over the holidays and i forgot about it. They asked for receipt, took about a week, and refunded fully without sending back. Purchased on platinum card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: jacksing on October 21, 2014, 01:04:31 PM
Does the company you buy the product from need to have a return policy or not
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 21, 2014, 02:08:01 PM
Does the company you buy the product from need to have a return policy or not
Nope. If it's all sales are final then you can use return protection. Stores like Target (90 days) or Kohls (not sure there is a limit) would obviously not be allowed as you can take it back to the store.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on October 21, 2014, 03:59:44 PM
If they make you ship it, do they give you a shipping label or do I have to pay for shipping?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on October 21, 2014, 04:44:40 PM
If they make you ship it, do they give you a shipping label or do I have to pay for shipping?

you have to pay for shipping. However some say they have been refunded on shipping costs some say they have not.
If I would be you I would just take the receipt of the shipping costs and put your claim # and fax it in and wait to see if they refund you shipping charges.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on October 21, 2014, 05:59:10 PM
Nope. If it's all sales are final then you can use return protection. Stores like Target (90 days) or Kohls (not sure there is a limit) would obviously not be allowed as you can take it back to the store.
if stores require you to pay for shipping costs of returns (6pm) or have restocking fees (Verizon) or only offer store credit- Are they eligible as well?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 21, 2014, 06:39:30 PM
if stores require you to pay for shipping costs of returns (6pm) or have restocking fees (Verizon) or only offer store credit- Are they eligible as well?
I know when you fill out a return claim a choice is restocking fee. Not sure how much that gets you.
PUTPAC. they will answer all your questions. Don't need to give them any info.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: milechazzer on October 21, 2014, 06:59:10 PM
Just responsding to the thread topic.....

I purchased 4 suits online (on different amex cards) and they were all non-returnable or had very short return periods. I first filed return protection claim on two of them (2 x $216) about a month later, and they credited me without asking for me to send them in. Then I filed another a few weeks after that (1 x $320) and they made me send it in before crediting me $300. A couple of weeks later, I filed again for the 4th suit ($216), and they credited me without making me send it in.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: BBPAPA on October 21, 2014, 09:14:11 PM
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on October 21, 2014, 10:37:30 PM
Wow, that's impressive.
Even Dan said that he makes use of this benefit multiple times per year for years.

Anybody ever had AMEX retroactively ask them to send everything back due to overuse of this benefit?

Just saying....



Just responsding to the thread topic.....

I purchased 4 suits online (on different amex cards) and they were all non-returnable or had very short return periods. I first filed return protection claim on two of them (2 x $216) about a month later, and they credited me without asking for me to send them in. Then I filed another a few weeks after that (1 x $320) and they made me send it in before crediting me $300. A couple of weeks later, I filed again for the 4th suit ($216), and they credited me without making me send it in.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on October 22, 2014, 02:18:00 AM


.

Anybody ever had AMEX retroactively ask them to send everything back due to overuse of this benefit?


I highly doubt it
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Toasted on October 22, 2014, 11:47:48 AM
Want to buy a watch at macys and have them adjust the links. Once they do that it's non-returnable. Would Return Protection apply?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on October 22, 2014, 11:50:48 AM
You can't return a watch if you adjust the links? Never heard of that.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Toasted on October 22, 2014, 11:51:57 AM
You can't return a watch if you adjust the links? Never heard of that.

I mean take out the extra links in the bracelet. That's what salesperson told me.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on October 22, 2014, 11:53:10 AM
What if you do it yourself? And just put them back? Anyways I'd think it would be covered.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Toasted on October 22, 2014, 11:57:20 AM
What if you do it yourself? And just put them back? Anyways I'd think it would be covered.
I hear ya. Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 22, 2014, 12:02:13 PM
Want to buy a watch at macys and have them adjust the links. Once they do that it's non-returnable. Would Return Protection apply?
Sure
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: mb1 on October 22, 2014, 12:56:23 PM
Want to buy a watch at macys and have them adjust the links. Once they do that it's non-returnable. Would Return Protection apply?
Watches are officially not eligible for return protection.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoshapman on October 24, 2014, 12:49:03 AM
you have to pay for shipping. However some say they have been refunded on shipping costs some say they have not.
If I would be you I would just take the receipt of the shipping costs and put your claim # and fax it in and wait to see if they refund you shipping charges.

It's very straight forward from their terms and conditions: "You may be required to send the purchased item to us, in which case we will reimburse you for shipping cost."
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 24, 2014, 01:13:23 AM
First time I filled a claim in a while and they're taking forever... 2 1/2 weeks already...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 24, 2014, 01:23:05 AM
First time I filled a claim in a while and they're taking forever... 2 1/2 weeks already...
Online ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubble347 on October 24, 2014, 01:25:47 AM
First time I filled a claim in a while and they're taking forever... 2 1/2 weeks already...
Under $300?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 24, 2014, 01:27:35 AM
Online ?
Yes
Under $300?
$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on October 24, 2014, 07:59:01 AM
Yes$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.
PUTPAC 1-800-297-8019
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: BBPAPA on October 25, 2014, 11:45:11 PM
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?

BUMP!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 26, 2014, 01:34:28 AM
Yes$225. I even got an email that they received my documents and the claim will be done in 7-10 business days and I'm already past that timeframe.
I did one also going really slow. They called me to ask some questions like why I wanted to return and if it was still new condition. It's two things one did 100 one for 60.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 26, 2014, 01:39:54 AM
I did one also going really slow. They called me to ask some questions like why I wanted to return and if it was still new condition. It's two things one did 100 one for 60.
How long did it take ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 26, 2014, 01:43:46 AM
Still waiting. Been 2 weeks since I sent documents
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 26, 2014, 01:49:54 AM
Still waiting. Been 2 weeks since I sent documents
Sales receipt ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: googwallet on October 26, 2014, 02:48:05 AM
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?
I dropped my ipad and filled a claim and they denied it cause it was a accident and not a product mal function.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 26, 2014, 07:06:46 AM
Yup. Amazon
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 26, 2014, 07:09:05 AM
have a dell laptop bought with Amex with 1 yr warranty
computer was dropped recently.....screen was fractured and small cracks in the case.

Still in the first yr from purchase-of course dell won't cover the incident....will Amex?  Now or after the warranty is up, if at all?
If its in first 90 days you can do purchase protection, otherwise probably no luck
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: danR on October 26, 2014, 08:04:36 AM
I bought a suit on my habit on final sale for $250 that was a bit snug and they credited my account and did not ask me to send it back. Just need to drop a few pounds and maybe It will fit
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 27, 2014, 10:10:28 AM
How long did it take ?
Just checked website and it's showing closed. Haven't gotten email yet, but the last time this happened (was for a $30 claim) the credit showed up the next day and i got the email a few days later. I hope that if they were going to ask me to ship it back to them it would still be open and I'd get an email asking for it. The fact that it is suddenly closed will hopefully mean it's paid, and not denied.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 27, 2014, 10:13:00 AM
Just checked website and it's showing closed. Haven't gotten email yet, but the last time this happened (was for a $30 claim) the credit showed up the next day and i got the email a few days later. I hope that if they were going to ask me to ship it back to them it would still be open and I'd get an email asking for it. The fact that it is suddenly closed will hopefully mean it's paid, and not denied.
I hope you're right. Keep posted
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on October 27, 2014, 07:09:57 PM
Anyone have any experience with a store like safier haskin?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 27, 2014, 07:47:31 PM
Anyone have any experience with a store like safier haskin?
Experience how? If you bought it on your card, and have an itemized receipt, then it should not be an issue.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on October 27, 2014, 07:48:15 PM
Experience how? If you bought it on your card, and have an itemized receipt, then it should not be an issue.
Meaning that the "store" is only around for 4 days?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 27, 2014, 07:48:56 PM
Meaning that the "store" is only around for 4 days?
Why should that matter ? Do you have a receipt ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on October 27, 2014, 07:49:56 PM
Why should that matter ?
I was hoping it wouldn't, just wanted confirmation...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 27, 2014, 07:50:01 PM
I hope you're right. Keep posted
It's been bugging me, so I called. They approved the claim and I'll be getting the statement credit. In summary, I submitted the claim on Sunday afternoon 2 weeks ago, I saw on Sunday evening online abou tthe documents needed, so I faxed them in. Got the email requesting the docs 2 days later, but had already sent them. They called last Tuesday I think with some questions, just going over stuff that was on the original form. Closed today and approved for payment, but have not yet gotten the confirmation email.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 27, 2014, 07:51:17 PM
I was hoping it wouldn't, just wanted confirmation...
What kind of product is it? Many "luxury" items are excluded...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on October 27, 2014, 07:54:13 PM
What kind of product is it? Many "luxury" items are excluded...
They are having a Brioni sale this week, I wanted to make sure that I can return it in case I dont like the belt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 27, 2014, 07:56:40 PM
It's been bugging me, so I called. They approved the claim and I'll be getting the statement credit. In summary, I submitted the claim on Sunday afternoon 2 weeks ago, I saw on Sunday evening online abou tthe documents needed, so I faxed them in. Got the email requesting the docs 2 days later, but had already sent them. They called last Tuesday I think with some questions, just going over stuff that was on the original form. Closed today and approved for payment, but have not yet gotten the confirmation email.
Glad to hear it was approved. That's a lot of trouble for a refund.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 27, 2014, 08:04:10 PM
Glad to hear it was approved. That's a lot of trouble for a refund.
What's the trouble? Because he was impatient and needed to call an extra time? They gave him free money
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 27, 2014, 08:06:13 PM
What's the trouble? Because he was impatient and needed to call an extra time? They gave him free money
Had to fax documents & then after submitting documents they still felt the need to question him.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on October 27, 2014, 08:12:51 PM
Had to fax documents & then after submitting documents they still felt the need to question him.
They are giving away free money. If you don't want it, you don't have to file
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 27, 2014, 08:13:47 PM
They are giving away free money. If you don't want it, you don't have to file
100% true. It's just not the norm.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 27, 2014, 09:16:12 PM
What's the trouble? Because he was impatient and needed to call an extra time? They gave him free money
+1. Wasn't trouble, i was just impatient:-D
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Hatastah on October 28, 2014, 12:41:18 AM
How does Chase Return Protection compare to Amex Return Protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 28, 2014, 12:54:06 AM
How does Chase Return Protection compare to Amex Return Protection?
Like night and day...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Hatastah on October 28, 2014, 12:54:38 AM

Like night and day...
....?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on October 28, 2014, 12:55:34 AM
....?
How would you compare night to day?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Hatastah on October 28, 2014, 12:56:08 AM

How would you compare night to day?
I understand, I was asking for details...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on October 28, 2014, 07:26:59 AM
I understand, I was asking for details...
I've never used it but from what I understand, it doesn't compare at all. Just write it off as a loss
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: zw on October 28, 2014, 09:20:00 AM
  In the past when I filed a claim Amex would just issue a credit to me or decline one, but now I see that they want me to sent in a store receipt and billing statement showing charge of item. Is this something new or could it be because I filled a few claims at once....??
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on October 28, 2014, 09:28:53 AM
  In the past when I filed a claim Amex would just issue a credit to me or decline one, but now I see that they want me to sent in a store receipt and billing statement showing charge of item. Is this something new or could it be because I filled a few claims at once....??
It could be either one. Others have reported the same.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yoss6400 on October 28, 2014, 12:12:39 PM
  In the past when I filed a claim Amex would just issue a credit to me or decline one, but now I see that they want me to sent in a store receipt and billing statement showing charge of item. Is this something new or could it be because I filled a few claims at once....??

by me sometimes they asked for receipt and sometimes they didn't
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: efflpetzel on October 29, 2014, 12:27:32 AM

I understand, I was asking for details...
IME they make you return the item every time & you have to pay shipping
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Hatastah on October 29, 2014, 12:43:24 AM

IME they make you return the item every time & you have to pay shipping
Got it, thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on November 02, 2014, 08:28:25 AM
What is "Date of loss" on the first page of the return protection form?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Super Speed on November 02, 2014, 08:30:04 AM
What is "Date of loss" on the first page of the return protection form?
The date you decided you wanted to return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on November 02, 2014, 08:35:27 AM

The date you decided you wanted to return it.

I always put purchase date. They ask for date of attempted return later on in process. Probably doesn't matter too much what you put there.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: davidzhelfgott on November 02, 2014, 08:54:30 AM
I have been doing this for some time- recently Amex started asking for receipts. However, they always ended up issuing a credit.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on November 14, 2014, 12:15:29 PM
I would love to read 86 pages of this thread to catch up but meanwhile can some one please answer my questions:

What is the best purchases to ask for return protection on from Amex to make sure you do not have to return the actual product and deal with shipping stuff?

Does number of the claims matter?

Does the amount make a difference?

does the size of the item make a difference?

from what I read so far mostly electronics are asked to be shipped back...

would really appreciate a good summary perhaps on the unspoken rules..

Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on November 14, 2014, 12:18:15 PM
I would love to read 86 pages of this thread to catch up but meanwhile can some one please answer my questions:

What is the best purchases to ask for return protection on from Amex to make sure you do not have to return the actual product and deal with shipping stuff?

Does number of the claims matter?

Does the amount make a difference?

does the size of the item make a difference?

from what I read so far mostly electronics are asked to be shipped back...

would really appreciate a good summary perhaps on the unspoken rules..

Thanks
Dont try to beat the system. 

Only ask for a refund if you actually cannot return the item but are ready to.

Use those rules along with Amex guidelines and you'll be fine.

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on November 14, 2014, 12:18:31 PM
I would love to read 86 pages of this thread to catch up but meanwhile can some one please answer my questions:

What is the best purchases to ask for return protection on from Amex to make sure you do not have to return the actual product and deal with shipping stuff?

Does number of the claims matter?

Does the amount make a difference?

does the size of the item make a difference?

from what I read so far mostly electronics are asked to be shipped back...

would really appreciate a good summary perhaps on the unspoken rules..

Thanks
under 100 usually u can keep. Why don't u post the item and maybe s/o will have a better idea
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on November 14, 2014, 12:19:42 PM
under 100 usually u can keep. Why don't u post the item and maybe s/I will have a better idea

it is a big charcoal grill for around 250$
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DoGo on November 14, 2014, 12:21:13 PM
It's been bugging me, so I called. They approved the claim and I'll be getting the statement credit. In summary, I submitted the claim on Sunday afternoon 2 weeks ago, I saw on Sunday evening online abou tthe documents needed, so I faxed them in. Got the email requesting the docs 2 days later, but had already sent them. They called last Tuesday I think with some questions, just going over stuff that was on the original form. Closed today and approved for payment, but have not yet gotten the confirmation email.
did they make u send it in?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 14, 2014, 12:22:43 PM
I would love to read 86 pages of this thread to catch up but meanwhile can some one please answer my questions:
You can change it to display 50 posts per page then it's only 26 pages to read through  ;)
What is the best purchases to ask for return protection on from Amex to make sure you do not have to return the actual product and deal with shipping stuff?
No real rhyme or reason, however they generally have not asked most people for returning them, and any large heavy items are safe as the shipping would be very expensive for them
Does number of the claims matter?

Does the amount make a difference?
I've returned a $300 camera lens and got the credit, no return shipping. one guy had to send back some shirts he bought for like $50. again no rhyme or reason
does the size of the item make a difference?

from what I read so far mostly electronics are asked to be shipped back...

would really appreciate a good summary perhaps on the unspoken rules..

Thanks
In general, be prepared to return everything, and hope you have to return nothing. Don't do protection on something you REEAEAALLLY want and are just trying to game the system on.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 14, 2014, 12:23:08 PM
did they make u send it in?
nope
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 14, 2014, 12:24:36 PM
it is a big charcoal grill for around 250$
Is it still brand new and unused? I doubt they'll make you send it back. The only issue is that with many items, even if you use it, you can still repack it and it looks new. A grill....not so much.  Given it's big and heavy, i'd imagine they won't ask for it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 14, 2014, 12:25:26 PM
I have been doing this for some time- recently Amex started asking for receipts. However, they always ended up issuing a credit.
They've always asked for receipts for items costing more than about $30-$50. Less than that range is usually automatic credit in a day or two.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: doctorman on November 14, 2014, 01:18:27 PM
Thank you all... that was very helpful!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on November 22, 2014, 09:33:22 PM
Does return protection work for when you miss the return window from the store you bought from?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on November 22, 2014, 09:38:07 PM
Does return protection work for when you miss the return window from the store you bought from?

That is specifically what it is for.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on November 22, 2014, 09:39:32 PM
That is specifically what it is for.
Cool! Now the hard question - is there anything like that on Chase Freedom? (Bought something at 5x points, but now it looks like I would have been better off with amex :) )
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Moishebatchy on November 22, 2014, 10:01:54 PM
Cool! Now the hard question - is there anything like that on Chase Freedom? (Bought something at 5x points, but now it looks like I would have been better off with amex :) )

Nope... see Lou Bob's signature.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on November 22, 2014, 10:02:26 PM
Nope... see Lou Bob's signature.
Oh boy do I see!
Oh well...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on November 23, 2014, 01:07:40 PM
Cool! Now the hard question - is there anything like that on Chase Freedom? (Bought something at 5x points, but now it looks like I would have been better off with amex :) )
Quote
   
Dear etech0,

Thank you for contacting Chase about a Return Protection
benefit inquiry.

Your card carries Return Protection benefit :

Return Protection will reimburse you up to a maximum of
$250 per item and $1,000 per year for the cost of an
eligible item of personal property purchased with your
card within ninety (90) days from the date of purchase if
the retailer will not accept the return. Items must be
received by the Benefit Administrator in like-new or good
working condition. Additional terms and conditions apply.

For more information or to file a claim, call the Benefit
Administrator at 1-800-874-7702 (outside the U.S. call
collect at 1- 804-673-1691).

If you have any further questions, please reply using the
Secure Message Center.

Thank you,
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: SPGDUDE on November 23, 2014, 01:41:22 PM
and you always need to return it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: NewYorker11219 on November 25, 2014, 12:49:19 PM
anybody has any latest info. on eBsy purchases with AMEX return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on November 25, 2014, 12:53:22 PM
and you always need to return it.
at least I'm not totally stuck, though.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 25, 2014, 01:04:24 PM
anybody has any latest info. on eBsy purchases with AMEX return protection?
I used it in February on DSLR external flash from yongnuo on ebay
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: NewYorker11219 on November 25, 2014, 01:06:38 PM
I used it in February on DSLR external flash from yongnuo on ebay
AMEX approved? if yes, did they ask you any special questions?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 25, 2014, 02:30:28 PM
AMEX approved? if yes, did they ask you any special questions?
Yes and no. Just for receipt. I sent paypal invoice or transaction page
I did buy from a reputable seller though, not just a nobody
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on November 26, 2014, 11:46:24 PM
I just filed a claim online yesterday for a tablet ($299.99). Today I received a call to answer a few questions-model, why do i want to return, why can't i return, the amount, and condition. told the person its like-new, want to return because I found something better and the current one has no use. missed the 30 days return window. The person told me I should hear back in 48-72 business hours. Will keep posted!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 26, 2014, 11:53:54 PM
I just filed a claim online yesterday for a tablet ($299.99). Today I received a call to answer a few questions-model, why do i want to return, why can't i return, the amount, and condition. told the person its like-new, want to return because I found something better and the current one has no use. missed the 30 days return window. The person told me I should hear back in 48-72 business hours. Will keep posted!
Same thing happened to me on last t two claims. No worries. They'll all for for receipt and take like 10 business days with no communication then give you thr credit on your account.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on November 27, 2014, 10:06:54 AM
Has anyone ever been denied?  From what I skimmed through in this thread,  seems like almost everyone got approved?

Happy thanksgiving all!!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on November 27, 2014, 10:16:36 AM
Has anyone ever been denied?  From what I skimmed through in this thread,  seems like almost everyone got approved?

Happy thanksgiving all!!
If it's a legitimate claim why would it be denied? This is Amex brotha.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 27, 2014, 10:58:34 AM
Has anyone ever been denied?  From what I skimmed through in this thread,  seems like almost everyone got approved?

Happy thanksgiving all!!
If it's a legitimate claim why would it be denied? This is Amex brotha.
Only thing they may do is ask you to send it back
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: beej on November 28, 2014, 09:52:17 AM
If I buy 2 year protection for a Laptop from Newegg would Amex cover the third year or does it only cover an additional year after the manufacture's warranty?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 28, 2014, 03:31:55 PM
If I buy 2 year protection for a Laptop from Newegg would Amex cover the third year or does it only cover an additional year after the manufacture's warranty?
That one. Don't buy the extra 1 year warranty.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: beej on November 29, 2014, 06:50:31 PM
That one. Don't buy the extra 1 year warranty.
Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sky121 on November 29, 2014, 07:09:46 PM
Does Amex Gold Business have the same return protection as regular cards? and same limits?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 29, 2014, 07:23:36 PM
Does Amex Gold Business have the same return protection as regular cards? and same limits?
Yes I believe. Giyf
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: NewYorker11219 on November 30, 2014, 12:00:30 PM
Yes and no. Just for receipt. I sent paypal invoice or transaction page
I did buy from a reputable seller though, not just a nobody
When you put in the claim you wrote ebay or the seller name?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on November 30, 2014, 10:43:25 PM
When you put in the claim you wrote ebay or the seller name?
I think I wrote something like "seller xyz on eBay "
Hell I actually called them before I filed the claim and asked if it would fly and how to fill it out and they told me no problem and to do that
I may have even called before I bought it baccarat it war coming from China and j want sure if I really wanted it and what the return cost would be
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on November 30, 2014, 11:19:29 PM
Same thing happened to me on last t two claims. No worries. They'll all for for receipt and take like 10 business days with no communication then give you thr credit on your account.

As you expected, I received an email on Thanksgiving to send in receipt. Faxed the invoice over on Friday and the person on the phone said I should hear about a decision in12 days or less. Hanging tight.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ejb123 on December 03, 2014, 09:28:12 AM
Apologies if this was already addressed. Has anyone had experience with using return protection for an item purchased that was eligible for an AMEX discount (aka Cole Haan $50 off $200). Will they reverse the $50 credit if I submit for refund that brings me below the spending threshold for the discount?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Menachem613 on December 03, 2014, 09:51:59 AM

As you expected, I received an email on Thanksgiving to send in receipt. Faxed the invoice over on Friday and the person on the phone said I should hear about a decision in12 days or less. Hanging tight.

They recently have been going past 12 business days.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on December 03, 2014, 10:06:24 AM
I put it in a claim on Sunday night.
A small claim for $12.9*.
My Monday morning I have $12.98 credited back to my account.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 03, 2014, 11:48:11 AM
I put it in a claim on Sunday night.
A small claim for $12.9*.
My Monday morning I have $12.98 credited back to my account.

dang i envy you haha. still nothing from amex yet. im just impatient :P
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: snapit on December 03, 2014, 11:54:37 AM
$52 claim, refunded same day, no mention of having to send in the product
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on December 03, 2014, 01:31:43 PM
dang i envy you haha. still nothing from amex yet. im just impatient :P
Put in a $13 claim and you'll likely see similar results.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on December 03, 2014, 03:25:30 PM
They recently have been going past 12 business days.
Data point: I made a claim for a $216 item. I called after 12 business days and they told me that they're behind. After 14 days I got the refund without having to send in the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: theduke on December 03, 2014, 05:32:18 PM
I returned something for 232 and it did take longer to process but they didn't make me send it back. It's great since many Jewish stores have terrible return policies.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 03, 2014, 07:21:53 PM
I returned something for 232 and it did take longer to process but they didn't make me send it back. It's great since many Jewish stores have terrible return policies.

how long was the process? just sent in receipt?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yehuda25 on December 03, 2014, 07:32:26 PM
Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 03, 2014, 07:37:53 PM
Just bought a laptop for $520 with no returns, If they don't take it back and amex asks for it back (I know that they only cover $300) Then what happens? Am I out $220?

yes. max they would reimburse is $300
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yehuda25 on December 03, 2014, 07:48:16 PM
yes. max they would reimburse is $300
And take the laptop?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 03, 2014, 07:49:48 PM
And take the laptop?

YMMV. from what i read, it seems most ppl were able to keep the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Yehuda25 on December 03, 2014, 08:04:47 PM
YMMV. from what i read, it seems most ppl were able to keep the item.
Ouch, I would rather not swallow $200. Is there an option to just keep it after filing the claim and just keep the item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on December 03, 2014, 08:09:37 PM
No one will force you to send it in (AYLOR about making a claim with no intention to send it in)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 03, 2014, 08:25:38 PM
Ouch, I would rather not swallow $200. Is there an option to just keep it after filing the claim and just keep the item.

no such thing. depends on your luck, you might be able to keep it
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: theduke on December 03, 2014, 08:37:43 PM
how long was the process? just sent in receipt?
Don't remember exactly but it was the full amount of time they say it would take. Prob a 10 days or so. Any time I did it for a small amount I.e.$20 It would post the next day
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on December 04, 2014, 05:22:39 PM
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 04, 2014, 05:27:39 PM
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?
If Amex does not request the item sent back then is one not allowed to keep it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on December 04, 2014, 08:22:51 PM
I'm just amazed at the posts I'm reading: some people saying they use this dozens of times per year with impunity and other people claiming on things like BBQ grills and treadmills and keeping them. I'm mean, come on, are you really gifting that treadmill to Goodwill after they let you keep it?
Do you insist that they take it back ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on December 04, 2014, 09:45:04 PM
If Amex does not request the item sent back then is one not allowed to keep it?
Do you insist that they take it back ?
Stop playing dumb
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on December 04, 2014, 09:48:05 PM
Stop playing dumb
If amex doesn't ask for the item then they're fine if I keep it & if they're fine with me keeping it then I'm also fine.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 04, 2014, 11:12:29 PM
Stop playing dumb

If amex doesn't ask for the item then they're fine if I keep it & if they're fine with me keeping it then I'm also fine.
+1.

Other than what Tim said, I don't see what other answer this guy wants.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 08, 2014, 09:57:33 AM
this is a stupid question, but for amex does the weekend count as business day since they are open 24/7? I sent in my receipt since Novebmer 28th and still nothing from them.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on December 08, 2014, 10:03:02 AM
this is a stupid question, but for amex does the weekend count as business day since they are open 24/7? I sent in my receipt since Novebmer 28th and still nothing from them.
http://en.m.wikipedia.org/wiki/Business_day
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 08, 2014, 10:10:05 AM
this is a stupid question, but for amex does the weekend count as business day since they are open 24/7? I sent in my receipt since Novebmer 28th and still nothing from them.
Real time - figure about 3 weeks or thereabout. This is based on my recent experience as well as other reports. They seem to be somewhat backed up lately.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on December 08, 2014, 08:56:17 PM
No one will force you to send it in (AYLOR about making a claim with no intention to send it in)
What does AYLOR stand for ? Why should it ever b an issue opening a claim & deciding not to send the item in & not receiving the credit if they ask for item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 08, 2014, 08:57:35 PM
ask your local orthodox rabbi
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on December 08, 2014, 09:24:38 PM
What does AYLOR stand for ? Why should it ever b an issue opening a claim & deciding not to send the item in & not receiving the credit if they ask for item?
Deciding not to or never had the intention ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: ryg on December 08, 2014, 11:24:32 PM
Was just told that to claim using the extended warranty the AMEX used for purchase needs to be active. I closed that account a while back. Any ideas?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Ergel on December 08, 2014, 11:25:27 PM
Deciding not to or never had the intention ?
Ding ding ding
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on December 10, 2014, 10:44:56 PM
Submitted claim for shoes bought on eBay for 130$. They requested pics & reciept, now they are asking for sellers return policy..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 10, 2014, 11:38:46 PM
Submitted claim for shoes bought on eBay for 130$. They requested pics & reciept, now they are asking for sellers return policy..
So what's the problem? Copy it off the eBay listing you bought it from.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on December 11, 2014, 08:30:42 AM
So what's the problem? Copy it off the eBay listing you bought it from.
For sure- just never heard of that request before- maybe because it's eBay ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on December 11, 2014, 08:34:38 AM
For sure- just never heard of that request before- maybe because it's eBay ?
AFAIK they always check the return policy to confirm that it cannot be returned to the seller. On all claims. Ebay is just more difficult to confirm since different sellers vary.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 11, 2014, 09:38:49 AM
When I did eBay they didn't ask. But I always write in the reason box what the reutrn policy is
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Dr Moose on December 11, 2014, 09:40:40 AM


AFAIK they always check the return policy to confirm that it cannot be returned to the seller.
not IME
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 15, 2014, 03:04:52 PM
update! 11th business day and still nothing. Called amex and they told me to give until Wednesday as it is holiday season, and they might be running slightly behind schedule.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: whacked1 on December 15, 2014, 03:15:12 PM
Belt $160, they didn't ask for it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: rots5 on December 15, 2014, 03:18:53 PM
update! 11th business day and still nothing. Called amex and they told me to give until Wednesday as it is holiday season, and they might be running slightly behind schedule.
why are you calling? just let it go
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 15, 2014, 03:23:32 PM
why are you calling? just let it go
The letter did say if I don't hear anything within 10 business days, I could call to check.  Just called to see.. No harm?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 16, 2014, 10:36:42 PM
The letter did say if I don't hear anything within 10 business days, I could call to check.  Just called to see.. No harm?
I don't think it hurts. But I really wouldn't worry at this point.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: yudamaan on December 16, 2014, 11:31:52 PM
does extended warranty cover even things that originally had no manufacturer’s warranty on them?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 16, 2014, 11:41:20 PM
does extended warranty cover even things that originally had no manufacturer’s warranty on them?
No. Double nothing is still nothing
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Boruch999 on December 17, 2014, 07:38:05 AM
Do Return Protection and Extended Warranty apply to purchases outside the US?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on December 17, 2014, 07:47:58 AM

Do Return Protection and Extended Warranty apply to purchases outside the US?
dunno about warranty offhand but not return protection
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 17, 2014, 09:31:05 AM
god bless and happy holidays to amex. received credit today and an email saying case closed. no mention of returning item.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 17, 2014, 09:42:36 AM
What kind of protection does amex offer for cell phones?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 17, 2014, 09:51:41 AM
What kind of protection does amex offer for cell phones?

purchase protection-accidental for the first 90 days and extended warranty. return protection does not apply
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 17, 2014, 10:30:21 AM
purchase protection-accidental for the first 90 days and extended warranty. return protection does not apply
hmm... what if the phone doesn't work great with my sim card (poor reception)? What would that fall under?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 17, 2014, 10:39:06 AM
hmm... what if the phone doesn't work great with my sim card (poor reception)? What would that fall under?
Is it a damage to the phone or did your essentially buy the wrong phone? Sounds more like the second which would not be compatible.
Can you get a new sim card?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 17, 2014, 11:00:27 AM
Is it a damage to the phone or did your essentially buy the wrong phone? Sounds more like the second which would not be compatible.
Can you get a new sim card?
Probably the second. According to inaccurate advice from the store I got the sim from...
:(
I can PAY for a new sim card, but it'll cost almost as much as the phone did :)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: gleung on December 17, 2014, 11:15:15 AM
Probably the second. According to inaccurate advice from the store I got the sim from...
:(
I can PAY for a new sim card, but it'll cost almost as much as the phone did :)

:O jeez how much would the sim card be? my sim card was only 10..
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 17, 2014, 12:03:53 PM
:O jeez how much would the sim card be? my sim card was only 10..
mine was 30 I think.
it would also mean switching plans and/or carriers, and I have a great rate on my plan.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 21, 2014, 11:39:31 AM
If Amazon lets me return something but wants me to pay return shipping, can I do amex return protection instead?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: coralsnake on December 21, 2014, 11:59:18 AM
If Amazon lets me return something but wants me to pay return shipping, can I do amex return protection instead?
If the reason for returning was amazons fault there's no return shipping cost.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 21, 2014, 12:08:18 PM
If the reason for returning was amazons fault there's no return shipping cost.
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 25, 2014, 10:03:41 AM
Is there a DDMS article explaining the different types of buyer protection Amex gives? ie: to convince someone to use amex...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on December 25, 2014, 10:11:32 AM
Is there a DDMS article explaining the different types of buyer protection Amex gives? ie: to convince someone to use amex...
http://www.dansdeals.com/archives/33964
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on December 25, 2014, 10:23:02 AM
http://www.dansdeals.com/archives/33964
thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on December 30, 2014, 12:22:05 PM
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question
Bump
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on December 30, 2014, 12:24:32 PM
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question

Bump
I don't think that's  a valid reason. Call and ask. You can also call amazon and see if they'll make an exception, they often do.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on January 01, 2015, 11:00:11 AM
Would a code for a online subscription be eligible to for return protection? Would I get turned down for software code etc?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: HP58 on January 03, 2015, 12:17:08 PM
Would a code for a online subscription be eligible to for return protection? Would I get turned down for software code etc?
IINM it has to be a physical object that you can theoretically return to Amex.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on January 03, 2015, 07:51:37 PM
Does $1k per year go by year of purchase or year of claim?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 03, 2015, 07:53:52 PM
Does $1k per year go by year of purchase or year of claim?
I'd assume year of claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on January 20, 2015, 08:29:19 PM
So how many years have you guys been doing this?

Anybody gotten RP from ebay purchases shipped from abroad to U.S.?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 20, 2015, 11:31:49 PM
So how many years have you guys been doing this?

Anybody gotten RP from ebay purchases shipped from abroad to U.S.?
I got for an external camera flash speed from Hong Kong last February bought on eBay.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on January 21, 2015, 10:23:43 AM
Recently they've added some more layers to the RP process.
Even if I file everything on line and fax them all the documents they need, they'll still call me or request a call to their support center and ask "intake questions" about where the item was bought, why are you returning it, what is the return period, what's wrong with, etc.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 21, 2015, 10:40:41 AM
Recently they've added some more layers to the RP process.
Even if I file everything on line and fax them all the documents they need, they'll still call me or request a call to their support center and ask "intake questions" about where the item was bought, why are you returning it, what is the return period, what's wrong with, etc.
been mentioned upthread a few times. May only be a holiday thing. time will tell if it persists. Regardless, it has not changed the outcome of any claims for me.  They also still automatically refund small claims (less than $30-$50) by the next day.
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 22, 2015, 03:04:48 PM
So I used purchase protection for a phone I bought which was damaged within 90 days. They sent me an email telling me the claim had been closed and they refunded me the price of the phone. My question is, is it possible for Amex to ask for the phone back at this point? Or, does Amex ask for products back *before* closing the claim / refunding you, when they actually want it back? Thanks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 22, 2015, 03:27:56 PM
So I used purchase protection for a phone I bought which was damaged within 90 days. They sent me an email telling me the claim had been closed and they refunded me the price of the phone. My question is, is it possible for Amex to ask for the phone back at this point? Or, does Amex ask for products back *before* closing the claim / refunding you, when they actually want it back ? Thanks.
That
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on January 22, 2015, 03:31:56 PM
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: myb821 on January 22, 2015, 03:36:37 PM
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
For some reason i remember these being excluded but could be totally wrong.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: chucksterace on January 22, 2015, 03:37:56 PM
For some reason i remember these being excluded but could be totally wrong.

Well I would find out soon enough. Doesn't seem like it should be excluded
Title: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 22, 2015, 03:50:55 PM
That

Thanks! Has that been everyone else's experience? I just don't want to find myself in a situation where they ask for the phone back (even though they already closed the claim and paid me) and I no longer have the phone.

To clarify, I used *Purchase* Protection, not return protection, because the phone was damaged.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 22, 2015, 03:52:14 PM
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
They've been very slow the last 2 months. My claim from 12.17 took 4 weeks to process.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 22, 2015, 03:55:00 PM
Thanks! Has that been everyone else's experience? I just don't want to find myself in a situation where they ask for the phone back (even though they already closed the claim and paid me) and I no longer have the phone.
They won't ask for it. You can even call them and ask if your can chuck it. I once had to file a lost claim on a Platinum card. They have me the money and then I found it. I didn't need it anymore so I called them and they said I should just return it to the store or keep it. They didn't want it back.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dealsboy on January 26, 2015, 03:22:29 AM
I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: DP7 on January 26, 2015, 05:21:30 AM

I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?

Normal and they still may not ask for it back. Although I'm not sure why you all are so much if it's something you're trying to return anyway.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on January 26, 2015, 07:20:25 AM
I've used the return protection benefit once or twice before. Amex just gave me my money back and didn't ask for receipts/ documentation or the item back - they were under $100. This time, I submitted a claim for over $200 and they asked me to send them an itemized receipt. However, they also said in the pdf that once my claimed was approved they would send me a bar code and instructions on how to send them the purchased item within 30 days.

Is this last part -the mention of the bar code / sending back the item before even approving my claim - normal? Do they always say this when they request receipts or only when they're going to ask for the item back? Has everyone that has had to return an item received this email before their claim was even approved? Has anyone received this email and then had Amex not actually ask for the item back?
Ive gotten that in the  past and did not have to return the item in the end.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dealsboy on January 26, 2015, 12:41:09 PM
Ive gotten that in the  past and did not have to return the item in the end.

Thanks.

Do you guys know if faxing in the order details page from Amazon is enough, or do I need to fax in the actual invoice from Amazon?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 26, 2015, 08:23:50 PM
Ive gotten that in the  past and did not have to return the item in the end.
I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 26, 2015, 08:26:09 PM

I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?

Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 26, 2015, 08:28:08 PM
Thanks.

Do you guys know if faxing in the order details page from Amazon is enough, or do I need to fax in the actual invoice from Amazon?
Go to the order page from amazon and print the invoice and fax that in.
I just bought a final sale item from Toms for $127. They told me the same this. They told me to fax them receipt and then I need to pay return shipping to Amex! Is this normal?
Ive gotten that in the  past and did not have to return the item in the end.
Normal and they still may not ask for it back. Although I'm not sure why you all are so much if it's something you're trying to return anyway.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 26, 2015, 08:28:33 PM
Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?
They didn't send me the pdf yet. They didn't close the claim yet and no refund. I just called them a min ago.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 26, 2015, 08:43:39 PM
Should I huca?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 07:55:58 PM
Did the pdf in their say you had to pay for return shipping? Have they closed your claim and refunded you the money?
The problem is they want the receipt. I lied to them and told them I purchased 1 shoe when I indeed I purchased 3 shoes. Should I call them and  change the claim? Can I close this claim and open a new claim? I really need advice! Thanks! Really appreciate it!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 27, 2015, 08:28:07 PM

The problem is they want the receipt. I lied to them and told them I purchased 1 shoe when I indeed I purchased 3 shoes. Should I call them and  change the claim? Can I close this claim and open a new claim? I really need advice! Thanks! Really appreciate it!

So you told them the cost of a single pair of shoes was actually the combined cost of three pairs?...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 08:29:38 PM
The cost of 3 pairs was $127, but I told them I purchased 1 shoe for $127
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 27, 2015, 08:37:58 PM

The cost of 3 pairs was $127, but I told them I purchased 1 shoe for $127

So... exactly what I said. Committing fraud like that is not a good idea.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 08:38:30 PM
Yup. Is there any way to fix this?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 09:20:09 PM
So... exactly what I said. Committing fraud like that is not a good idea.
Correct. Is there any way to fix the damage?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 27, 2015, 09:47:37 PM
Yup. Is there any way to fix this?
Correct. Is there any way to fix the damage?
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 09:56:12 PM
Sorry. Couldn't figure out how to delete. I'm trying to return all 3 pairs. How's adjusting the claim going to help?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on January 27, 2015, 09:58:38 PM
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim
Why 573? I would think 129... or 129 x 3...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 27, 2015, 10:19:59 PM
start by not reposting the same comment, then be mekabel that you will never lie to steal again repeat it 40 times aloud promise to give money to kupat ha"ir (and try to be truthfull this time) then do 573 dunks in a mikva, put on a gartel, then call them and ask to adjust the amount of your claim
In all seriousness, should I call and say I forgot some details that I would like to add on?
Why 573? I would think 129... or 129 x 3...
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on January 27, 2015, 10:20:56 PM
In all seriousness, should I call and say I forgot some details that I would like to add on?
How will you explain that you gave them misinformation?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 27, 2015, 11:12:17 PM
Were they all the same type of shoe? If so you can say you thought you only need to do 1. Regardless I think calling and saying you made a mistake and its the first time you filed a claim (if it is) and you want to adjust it.
Next time be honest. Also 37 Hail Mary's will help.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 28, 2015, 12:47:43 AM
Sorry. Couldn't figure out how to delete. I'm trying to return all 3 pairs. How's adjusting the claim going to help?
now i am mixed up. i thought you bought each pair for 43$ and you wanted to return one and said you paid 126, so you can either return all 3 for the 126 or adjust your claim to 43
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 28, 2015, 12:49:28 AM
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
i started a claim 1/03 still not processed, any updates on your claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 28, 2015, 12:51:37 AM
now i am mixed up. i thought you bought each pair for 43$ and you wanted to return one and said you paid 126, so you can either return all 3 for the 126 or adjust your claim to 43
Nope. All 3 were different prices. One was $62.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 12:53:04 AM
Does Amex send an automated email letting you know they've received your Return Protection Claim documents (receipts)? Also, does the online status ever change from "Pending receipt of documents" to something like "Documents Received"?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 28, 2015, 12:54:13 AM
Why 573? I would think 129... or 129 x 3...
it was a gematria 'tuf alef mem suf' is 501 plus 72 (4 * chai)
it is possible that 129 would work olso but 573 is almost guaranteed
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 28, 2015, 12:57:43 AM
Nope. All 3 were different prices. One was $62.
well if you plan on sending all 3 i dont see any issue everything matches (you might need to clarify the "misunderstanding" ) if you only want to send back one the call to do adjust for the amount of the one you want to send back
Does Amex send an automated email letting you know they've received your Return Protection Claim documents (receipts)? Also, does the online status ever change from "Pending receipt of documents" to something like "Documents Received"?
most likely
very unlikely
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 01:03:56 AM

well if you plan on sending all 3 i dont see any issue everything matches (you might need to clarify the "misunderstanding" ) if you only want to send back one the call to do adjust for the amount of the one you want to send backmost likely
very unlikely

Does anyone have any experience with Return Protection claims where Amex asks for a receipt? In this case does Amex send out an email or let you know in any way that they've received your documents? Or is the only way of knowing, calling them up?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on January 28, 2015, 01:18:51 AM
Does anyone have any experience with Return Protection claims where Amex asks for a receipt? In this case does Amex send out an email or let you know in any way that they've received your documents? Or is the only way of knowing, calling them up?
Does Amex send an automated email letting you know they've received your Return Protection Claim documents (receipts)?
most likely

Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 01:22:30 AM
Your "most likely" doesn't make it seem like you have first hand experience. It sounds like you're just assuming. I'm simply trying to hear from someone who's done this before (send in receipts).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on January 28, 2015, 01:45:20 AM
it was a gematria 'tuf alef mem suf' is 501 plus 72 (4 * chai)
it is possible that 129 would work olso but 573 is almost guaranteed
תאמת??

I'm confused...
Unless you meant תאמס
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: etech0 on January 28, 2015, 10:14:33 AM
תאמת??

I'm confused...
+1
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 11:28:39 AM
Your "most likely" doesn't make it seem like you have first hand experience. It sounds like you're just assuming. I'm simply trying to hear from someone who's done this before (send in receipts).
The only change in status is from documents requested to closed. The only time its ever changed to documents received was when I had to call about something and they manually changed it.  You can call to confirm that they got them. In fact, if they are still lagging (my claim submitted mid december took 4 weeks to close), you may receive another automated request for receipts about 2-3 weeks after you submitted. The automated system has some issues, but you can call them if you get that email and they will just say to disregard it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: thenjman on January 28, 2015, 04:19:01 PM
I did my claim on 12/31/2014.  I still haven't heard anything.  The suspense is killing me!!  12 business day my a**!! 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 04:32:30 PM

I did my claim on 12/31/2014.  I still haven't heard anything.  The suspense is killing me!!  12 business day my a**!!

What was your (return?) claim for and for what dollar amount? I assume small (<$100) return claims have still been closed very quickly, as usual, right?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: thenjman on January 28, 2015, 04:46:16 PM
What was your (return?) claim for and for what dollar amount? I assume small (<$100) return claims have still been closed very quickly, as usual, right?

I dropped my GoPro camera in water, by accident.  I paid $500 for it. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 04:48:37 PM

I dropped my GoPro camera in water, by mistake.  I paid $500 for it.

So it was actually a Purchase Protection claim then (?). On what date did they receive your documentation (receipts, etc)? Did they ask you to get a repair estimate or something verifying the gopro had been damaged?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: thenjman on January 28, 2015, 05:09:11 PM
So it was actually a Purchase Protection claim then (?). On what date did they receive your documentation (receipts, etc)? Did they ask you to get a repair estimate or something verifying the gopro had been damaged?

Yes, it was a purchase protection claim. They confirmed the receipt of my claim on 1/2/2015.  They asked for a repair estimate from an authorized facility per the Original MFG Warranty. I contacted GoPro and they said the unit can't be repaired.  It is considered a disposable camera, because of its small package.  I had them e-mail that info and I faxed it to Amex. A week ago they said I could now use any shop to get an estimate for the repair.  I went to a local shop and they laughed in my face when I asked for an estimate to repair it.  They wanted to help me move this along so they charged me $20 to type up an estimate that clearly states the GoPro was water damaged and could not be repaired.  The only option is to replace the unit.  I faxed this additional document on 1/23/15.  I haven’t heard anything since then. 
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: IndGuy on January 28, 2015, 06:53:22 PM
Does anyone know if prescription sunglasses are covered under return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on January 28, 2015, 06:55:58 PM
Does anyone know if prescription sunglasses are covered under return protection?
Basically everything is.
Just don't do this on groceries ;)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: IndGuy on January 28, 2015, 06:58:23 PM
hahaha.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Menachemfrombp on January 28, 2015, 07:03:01 PM
i set up a return with a company but i saw they charge return shipping, do i need to canceled the return with that company or can i just contact amex?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 08:13:27 PM
Let's hear some stories.
-So, what's the "best" / most expensive item you've used Return Protection on and gotten to keep?

-What's your best Purchase Protection story? (e.g. Amex refunded you the cost of the item, didn't ask for it back, and then you got it fixed/replace for cheap/free or sold it).
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: MeirS on January 28, 2015, 08:26:26 PM
Data point: I filled a return protection claim for around $70 on 01/06 and got my refund 12 hours later.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 08:31:28 PM
I did my claim on 12/31/2014.  I still haven't heard anything.  The suspense is killing me!!  12 business day my a**!!
In my post, literally right above yours I said they are lagging Currently of the holidays and my claim took 4 weeks.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 08:32:19 PM
i set up a return with a company but i saw they charge return shipping, do i need to canceled the return with that company or can i just contact amex?
Call amex and ask if rp is available die to shipping charges.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 08:33:21 PM
Basically everything is.
Just don't do this on groceries ;)
Not cell phones or jewelry or fine art or consumables, etc. If they are prescription they might not be as I don't think custom items are IINM
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 08:35:04 PM
Let's hear some stories.
-So, what's the "best" / most expensive item you've used Return Protection on and gotten to keep?

-What's your best Purchase Protection story? (e.g. Amex refunded you the cost of the item, didn't ask for it back, and then you got it fixed/replace for cheap/free or sold it).
That's asking for trouble. This thread itself is dangerous enough without going into such detail
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 28, 2015, 08:44:33 PM
Were they all the same type of shoe? If so you can say you thought you only need to do 1. Regardless I think calling and saying you made a mistake and its the first time you filed a claim (if it is) and you want to adjust it.
Next time be honest. Also 37 Hail Mary's will help.
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 08:44:58 PM
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?
Mail.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 09:04:06 PM

Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?

You can just use a free (or free trial) online faxing service. Google one.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on January 28, 2015, 09:05:15 PM

That's asking for trouble. This thread itself is dangerous enough without going into such detail

I see your point, but it's just stories of people getting lucky by Amex not asking for items back. No one needs to out themselves.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 09:06:19 PM
I see your point, but it's just stories of people getting lucky by Amex not asking for items back. No one needs to out themselves.
It's the fact that it would be aggregated in one place and calling attention to it
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: nobiggy on January 28, 2015, 09:21:31 PM
Not cell phones

I have made a claim before on a cell phone.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on January 28, 2015, 09:32:32 PM
I have made a claim before on a cell phone.
Return protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 28, 2015, 09:48:47 PM
Return protection?
Yup. Did this also last time. They refunded right away without receipt.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on January 28, 2015, 09:49:29 PM
Sorry. Misunderstanding
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on February 03, 2015, 02:07:08 AM
Has anyone had any luck using Return Protection on a watch? Even though, it's supposedly not covered.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on February 03, 2015, 05:57:06 AM

Has anyone had any luck using Return Protection on a watch? Even though, it's supposedly not covered.
Ive never done it on a watch but I would try Bec I once had luck with something that was officially not covered. You have nothing to lose.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on February 03, 2015, 10:46:51 PM

Ive never done it on a watch but I would try Bec I once had luck with something that was officially not covered. You have nothing to lose.

I see, thanks. Mind telling me what type of item you had luck with?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dsw193 on February 06, 2015, 01:12:50 PM
Thanks for your help. I called them back and fixed the claim. They want the receipt faxed. Anyway other way to send it besides fax?
http://myfax.com/free/
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: keemster26 on February 06, 2015, 01:13:57 PM
Cool. Thanks
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: geewitz71 on February 07, 2015, 07:40:21 PM
Yup. Did this also last time. They refunded right away without receipt.

I don't see cell phones mentioning in exclusions or limitations to Return Protection. Why anyone thinks cell phones excluded? Can someone provide a link if they find? I am seeing here..

https://www.americanexpress.com/us/content/card-benefits/return-protection/faq.html
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 08, 2015, 01:28:32 AM
I don't see cell phones mentioning in exclusions or limitations to Return Protection. Why anyone thinks cell phones excluded? Can someone provide a link if they find? I am seeing here..

https://www.americanexpress.com/us/content/card-benefits/return-protection/faq.html
Gotta go legal not faq. http://www.americanexpress.com/us/content/card-benefits/return-protection-terms.html choose your card and read the terms.
Maybe not excluded. But only 300 per item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: sammy n on February 08, 2015, 01:46:11 AM

I see, thanks. Mind telling me what type of item you had luck with?
It was actually an out of the USA purchase which is officially not covered but it worked for me. (It was under $100 which may have been why it worked)
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on February 12, 2015, 12:49:24 PM
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 12, 2015, 12:54:40 PM
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.
How long you up to now?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on February 12, 2015, 01:40:33 PM
They are really dragging with processing these RPs. I thought XMAS processing would've been long done by now.
its only 45 days after xmas, you have up to 90 for claim
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on February 12, 2015, 01:44:13 PM

its only 45 days after xmas, you have up to 90 for claim

Really? I thought they had a 12 business day turnaround time. Or is that just for purchase protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: dans fan on February 12, 2015, 03:44:35 PM
Really? I thought they had a 12 business day turnaround time. Or is that just for purchase protection?
(12 biz day is not a guaranty). the op asked why they are backed up with xmas shopping so i said that there is 90 days to open claim and therefore they are backed up
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Jimmerly tibz on February 12, 2015, 08:46:43 PM
I hadn't thought about that. I guess that means that they'll be gummed up with XMAS returns until March.  :(
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 15, 2015, 04:31:29 AM
Basically everything is.
Just don't do this on groceries ;)
Not true!! I did return protection on glasses I bought that I didn't like. When they asked for reason merchant won't take it back I said because it the perscription was filled. I recieved a letter that my claim was denied because exclustion of custom made items- which rep told me would include perscription glasses
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 15, 2015, 04:36:12 AM
I filed a bunch before new yearns. First I had to wait 3 weeks for them to request receipts. Was huge pain to get a hold of. Now they want pics & statemenr showing charges as well- what a pain in the #%><<
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on February 15, 2015, 04:53:28 AM

I filed a bunch before new yearns. First I had to wait 3 weeks for them to request receipts. Was huge pain to get a hold of. Now they want pics & statemenr showing charges as well- what a pain in the #%><<

Wow, I've never heard of something like that. Could you provide more details like:
-How many claims did you files just before New Years?
-Dollar amount of claims.
-How many claims / dollar amount did you do the rest of 2014.
-What types of items are they?

This is for return protection, right, not purchase protection?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 15, 2015, 09:33:39 AM
Wow, I've never heard of something like that. Could you provide more details like:
-How many claims did you files just before New Years?
-Dollar amount of claims.
-How many claims / dollar amount did you do the rest of 2014.
-What types of items are they?

This is for return protection, right, not purchase protection?
Return protection: everything under a 100$ from clothing & blanket throws & non-exspensive electronics. Think the price range was Btwn 26-80$
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 15, 2015, 09:34:31 AM
I made a total of Btwn 500-600$ of claims for 2014
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on February 15, 2015, 09:38:48 AM
I made a total of Btwn 500-600$ of claims for 2014
You average one claim a month,  I don't blame them
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: wonderlust on February 15, 2015, 09:47:06 AM
You average one claim a month,  I don't blame them
Umm how did you decide how many claims I made- 1 was for an iten for 300$.. Prob a total of 6 claims in total
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on February 15, 2015, 09:50:17 AM
Umm how did you decide how many claims I made- 1 was for an iten for 300$.. Prob a total of 6 claims in total
Umm, I think you should recheck your past posts,  do the math and then revise.

Return protection: everything under a 100$ from clothing & blanket throws & non-exspensive electronics. Think the price range was Btwn 26-80$

I made a total of Btwn 500-600$ of claims for 2014
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: A3 on February 15, 2015, 10:05:23 AM
Wheather true or not. To complain that it is a pain in the ass. Is just wrong. We all know it is something that can be asked for at any moment. We have all went through it.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: Emkay on February 15, 2015, 10:40:27 AM
Wheather true or not. To complain that it is a pain in the ass. Is just wrong. We all know it is something that can be asked for at any moment. We have all went through it.
+1
And they have a full right to
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: IndGuy on February 16, 2015, 12:53:50 PM
Not true!! I did return protection on glasses I bought that I didn't like. When they asked for reason merchant won't take it back I said because it the perscription was filled. I recieved a letter that my claim was denied because exclustion of custom made items- which rep told me would include perscription glasses

In that case, just wondering if they would at least cover the price for the frames as it is only the lenses that are custom made.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubble347 on February 16, 2015, 01:09:00 PM
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 16, 2015, 01:37:59 PM
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?
When you filed the claim you put the amount of the item or how much you put on the Amex ?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: AJK on February 16, 2015, 01:53:12 PM
I just had Amex deny a return claim on the grounds that the entire purchase must be made on Amex card whereas I used a $20 PayPal credit towards a part of the purchase. Has anyone had this happen to them? Are there any workarounds?

Quote
Purchases must be made in the 50 United States of America, the District of Columbia, Puerto Rico or the U.S. Virgin Islands and charged in full on your eligible Card.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: bubble347 on February 16, 2015, 02:27:47 PM
When you filed the claim you put the amount of the item or how much you put on the Amex ?
The item
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 16, 2015, 02:41:19 PM
The item
They must've seen the price discrepancy.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: talkitup90 on February 19, 2015, 06:29:44 PM
Has anyone successfully used return protection with a watch or smart watch? Price, did they make you return it?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: benjie1305 on February 23, 2015, 11:02:50 AM
So does the return protection Amex offers work exactly the same on ALL Amex cards? Or do you need a certain "level" of card for this to apply?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 23, 2015, 11:12:17 AM
So does the return protection Amex offers work exactly the same on ALL Amex cards? Or do you need a certain "level" of card for this to apply?
IINM all amex are the same besides for platinum which has better offers.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: benjie1305 on February 23, 2015, 11:14:40 AM
IINM all amex are the same besides for platinum which has better offers.

But the protection referred to in this thread starts on the level available for all cards, correct?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 23, 2015, 11:46:40 AM
But the protection referred to in this thread starts on the level available for all cards, correct?
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: benjie1305 on February 23, 2015, 12:00:58 PM

Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.

Thanks!
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: solls108 on February 25, 2015, 12:37:52 PM
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.

$1k per transaction? Per month? Per year?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 25, 2015, 12:41:40 PM
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.
-1
all cards are 300 per transaction and 1K per year.

Your thinking of purchase protection which for platinum is 10K per claim (vs. 1k) and 50K a year
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: solls108 on February 25, 2015, 12:56:49 PM
What are peoples experiences nowadays with having to return the item?
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 25, 2015, 01:08:08 PM
What are peoples experiences nowadays with having to return the item?
Read upthread
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: TimT on February 25, 2015, 01:18:07 PM
-1
all cards are 300 per transaction and 1K per year.
That's return protection.
 
Your thinking of purchase protection which for platinum is 10K per claim (vs. 1k) and 50K a year
That's what I said
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: noturbizniss on February 25, 2015, 01:28:46 PM
That's return protection.
 That's what I said
but this is a RP thread. i assumed it was RP and did not read your post so closely. not my fault.
Title: Re: AMEX Return Protection: Did They Make You Return The Item?
Post by: crownsbroyal on March 02, 2015, 07:38:37 AM
Anyone else ever do this for a mattress. I'm