DansDeals.com Forums

DansDeals Forum => Credit Cards => Topic started by: jye on June 08, 2017, 03:53:42 PM

Title: Amex targeted bonus w/o language denied
Post by: jye on June 08, 2017, 03:53:42 PM
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks
Title: Re: Amex targeted bonus w/o language denied
Post by: SearchGuy on June 08, 2017, 03:54:37 PM
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks
How do you know it was without language?
Title: Re: Amex targeted bonus w/o language denied
Post by: AJK on June 08, 2017, 04:00:38 PM
How do you know it was without language?

Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application.

I'm here all day.
Title: Re: Amex targeted bonus w/o language denied
Post by: compddd on June 08, 2017, 04:17:29 PM
Amex gravy train is coming to an end.
Title: Re: Amex targeted bonus w/o language denied
Post by: jye on June 08, 2017, 04:19:46 PM
Is CFPB the way to go or will it burn bridges?
Title: Re: Amex targeted bonus w/o language denied
Post by: Redbull3 on June 08, 2017, 04:24:30 PM
Received an Amex business gold targeted offer in the mail with no language anywhere in the terms or disclosures 5k/50 10k/75 did the spend and didn't see a bonus. Spoke to a supervisor who said I was ineligible since I had previously had this product. I explained to the supervisor that there was no language on the application anywhere in the mailer (I saved all the application literature) and he said well something must've popped up when you filled out the online application. I told him it did not and he said regardless it's AMEX policy across the board so even if my application has no language I cannot receive the bonus. He gave me the fax number of a CSAU unit in Amex but said the decision will not change. What is the best route to appeal this? If I do appeal this will it have negative consequences for my AMEX relationship? Thanks
When did you complete the spend?
I just had personal plat points post 5/26 from a no lang where I had the card before and wondering if your dp is more recent.
Title: Re: Amex targeted bonus w/o language denied
Post by: jye on June 08, 2017, 04:39:54 PM
No. completed the 5k a little over a month ago
Title: Re: Amex targeted bonus w/o language denied
Post by: Malachi on June 08, 2017, 09:06:33 PM
I know someone who did the spend on a NL Delta card but did not receive the bonus.
Title: Re: Amex targeted bonus w/o language denied
Post by: zer0k1 on June 08, 2017, 10:10:24 PM
I know someone who did the spend on a NL Delta card but did not receive the bonus.

We should sue
Title: Re: Amex targeted bonus w/o language denied
Post by: BP16 on June 08, 2017, 10:13:00 PM
We should sue
Take them to small claims court
Title: Re: Amex targeted bonus w/o language denied
Post by: chinagel on June 08, 2017, 10:15:47 PM
We should sue
i dont want to be in a court with an amex lawyer :) did you also have this happen?
Title: Re: Amex targeted bonus w/o language denied
Post by: SoloExperiment on June 08, 2017, 10:22:39 PM
CFPB is the only way you'll get the bonus, but yeah, you may tarnish your relationship with them
Title: Re: Amex targeted bonus w/o language denied
Post by: JACKBLUE on June 08, 2017, 10:23:46 PM
i dont want to be in a court with an amex lawyer :)
+10000
Title: Re: Amex targeted bonus w/o language denied
Post by: chinagel on June 08, 2017, 10:27:08 PM
CFPB is the only way you'll get the bonus, but yeah, you may tarnish your relationship with them
i doubt CFPB will help here
Title: Re: Amex targeted bonus w/o language denied
Post by: as2 on June 08, 2017, 10:46:57 PM
http://www.doctorofcredit.com/american-express-getting-desperate-calling-existing-customers-offer-100000-points-business-platinum/?utm_source=dlvr.it&utm_medium=facebook