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DansDeals Forum => Credit Cards => Topic started by: puddles on June 12, 2011, 01:18:55 PM

Title: Amex Purchase Protection
Post by: puddles on June 12, 2011, 01:18:55 PM
As always I did look for my question before posting :)
Im not sure if "purchase protection" is what its called but does the SPG or any other Amex, offer a purchase protection?
What I mean is If i buy something and within a few days of that purchase the price drops...
Title: Re: Amex Purchase Protection
Post by: Nitantnel on June 27, 2011, 08:04:48 PM
It will not unless you break it...

Anyone knows if the blue (free) DL card have purchase protection?
Title: Re: Amex Purchase Protection
Post by: zale on April 24, 2012, 09:55:38 AM
Bumping an old thread here, but does anyone know if the Amex purchase protection (at least the most basic one that adds a year of warranty on top of the manufacturer's) extends to ALL Amex cards, including the Costco Amex card and the Amex Blue card?
Title: Re: Amex Purchase Protection
Post by: AJK on April 24, 2012, 04:30:58 PM
Bumping an old thread here, but does anyone know if the Amex purchase protection (at least the most basic one that adds a year of warranty on top of the manufacturer's) extends to ALL Amex cards, including the Costco Amex card and the Amex Blue card?

I'd imagine so, but don't know for sure except for the AmEx Blue Cash which does have it.
Title: Re: Amex Purchase Protection
Post by: ez1985 on April 24, 2012, 05:13:57 PM
Lets get the names straight here.  Purchase protection is if you buy it and something happens to it within 90 days.  Return protection is if you are not happy with it.  And price protection is the guarantee on the lowest price.  Extended warranty is like it sounds.
Title: Re: Amex Purchase Protection
Post by: easy48 on April 24, 2012, 05:52:31 PM
What about this one: Bought an iPad on my Amex Plat and it dropped and cracked the screen.  Filed a purchase protection claim and Amex is requesting the iPad to finish the claim. 

1. Does anyone have any experience with this? 
2. Specifically, does this mean that once they get it they will grant me a refund to buy another one? 
3. Any chance they get my iPad and deny the claim and I am stuck tracking it down? 
4. Any advice?

Thanks
Title: Re: Amex Purchase Protection
Post by: ez1985 on April 24, 2012, 09:08:27 PM
What about this one: Bought an iPad on my Amex Plat and it dropped and cracked the screen.  Filed a purchase protection claim and Amex is requesting the iPad to finish the claim. 

1. Does anyone have any experience with this? 
2. Specifically, does this mean that once they get it they will grant me a refund to buy another one? 
3. Any chance they get my iPad and deny the claim and I am stuck tracking it down? 
4. Any advice?

Thanks
You are dealing with Amex. Not some no name company. Just keep records of everything and keep the tracking number.
Title: Re: Re: Amex Purchase Protection
Post by: Ergel on April 24, 2012, 09:12:46 PM
You are dealing with Amex. Not some no name company.
Like chase?
Title: Re: Amex Purchase Protection
Post by: yitzf on April 24, 2012, 09:20:05 PM
I'd imagine so, but don't know for sure except for the AmEx Blue Cash which does have it.
The Amex simply cash card does not have return protection.
Title: Re: Amex Purchase Protection
Post by: AJK on April 24, 2012, 09:45:01 PM
The Amex simply cash card does not have return protection.

1) OP stated nothing about return protection.
2) AmEx Simply Cash ≠ AmEx Blue Cash.
3) Despite the OP saying purchase protection, you apparently overlooked the fact that he was actually referring to extended warranty ...which the Blue Cash does have, as does the AmEx Simply Cash.
4) Oh, and to directly respond to your post (because AmEx Simply Cash does indeed (http://www262.americanexpress.com/business-credit-cards/business-card-details/simplycash-business-credit-card#witheverycard) have return protection):

In the famous words of Billy Madison, "I award you no points, and may Gd have mercy on your soul."
Title: Re: Amex Purchase Protection
Post by: Name Changed on August 02, 2012, 06:33:40 PM
I have a Platinum Card that I purchased a tablet with.

The screen cracked within 90 days. I opened a case. I just got a letter in the mail, they wast me to fill out a form, and include an estimate of the repair.

Has anyone had inexpert with this?

Would I be able to write up my own estimate (make it look official)?
Title: Re: Re: Amex Purchase Protection
Post by: sky121 on August 02, 2012, 06:39:53 PM
I have a Platinum Card that I purchased a tablet with.

The screen cracked within 90 days. I opened a case. I just got a letter in the mail, they wast me to fill out a form, and include an estimate of the repair.

Has anyone had inexpert with this?

Would I be able to write up my own estimate (make it look official)?

Why not just call any company and find out what the rates are?
Title: Re: Re: Amex Purchase Protection
Post by: Name Changed on August 02, 2012, 06:45:31 PM
Why not just call any company and find out what the rates are?
"My" company will be expensive ;)
Title: Re: Re: Amex Purchase Protection
Post by: Name Changed on August 02, 2012, 06:55:13 PM
Why not just call any company and find out what the rates are?
Thanx for the idea - as I just got a Quote from a random company:

For the repair of an asus tf201 lcd replacement we would be looking at the following quote:

360+tax

129 labor

Regards,

Nathan

Nathan Scheuerlein  |  Senior Repair Specialist  |  San Diego PC Help

855-NO-GEEKS  |  nathan.scheuerlein@sandiegopchelp.com


Basically this is $489 when the tablet cost $499.

If I made a quote I would have made a price of $299 Max... Didnt dream someone would actually pay that amount for a company to be able to charge that
Title: Re: Amex Purchase Protection
Post by: yare on August 02, 2012, 08:35:40 PM
Thanx for the idea - as I just got a Quote from a random company:

For the repair of an asus tf201 lcd replacement we would be looking at the following quote:

360+tax

129 labor

Regards,

Nathan

Nathan Scheuerlein  |  Senior Repair Specialist  |  San Diego PC Help

855-NO-GEEKS  |  nathan.scheuerlein@sandiegopchelp.com


Basically this is $489 when the tablet cost $499.

If I made a quote I would have made a price of $299 Max... Didnt dream someone would actually pay that amount for a company to be able to charge that
i've been told that screens are the most expensive part for them to replace... usually it's worth their while to just replace the device
Title: Re: Amex Purchase Protection
Post by: Name Changed on August 02, 2012, 10:25:26 PM
i've been told that screens are the most expensive part for them to replace... usually it's worth their while to just replace the device
I could probably do it myself for $75 I dont get how it makes sense to be $500



Title: Re: Re: Amex Purchase Protection
Post by: sky121 on August 02, 2012, 11:29:32 PM
I could probably do it myself for $75 I dont get how it makes sense to be $500

I think it depends how its broken. If its just the top glass or the actual touchscreen part. I don't exactly know what I'm talking about but someone once tried explaining it to me.
Title: Re: Amex Purchase Protection
Post by: Yeki89 on August 03, 2012, 08:00:37 AM
i belive name changed knows what he is talking about, after all he fix my iPod touch last week (cracked screen).
Title: Re: Amex Purchase Protection
Post by: meshugener on August 03, 2012, 09:35:27 AM
Theft or lost, how does that work?
Any proof required?
Title: Re: Amex Purchase Protection
Post by: Name Changed on August 03, 2012, 09:42:38 AM
I'm gonna submit my $489 repair quote to Amex today and see what happens ;)

I think it depends how its broken. If its just the top glass or the actual touchscreen part. I don't exactly know what I'm talking about but someone once tried explaining it to me.
This case it was the LCD that cracked, not the top glass which is usually glued to the digitizer (touch screen).
The LCD is more expensive than the glass/digitizer. For iPhones, and iTouches, the screen is also glued to the glass, so it makes it hard to replace just the glass alone.

I actually am a little hesitant to replace it, as most of the aftermarket LCD screens I find are much lower quality. And at the cost of a higher quality one, I might be better off to sell the tablet as broken on eBay.

I also opened an RMA with Asus, so maybe there is a chance they will fix it for free

i belive name changed knows what he is talking about, after all he fix my iPod touch last week (cracked screen).
:)
Title: Re: Amex Purchase Protection
Post by: AsherO on August 03, 2012, 09:44:25 AM
Theft or lost, how does that work?
Any proof required?

For theft they'd probably require a police report.

I'm gonna submit my $489 repair quote to Amex today and see what happens ;)

Good luck :)
Title: Re: Amex Purchase Protection
Post by: meshugener on August 03, 2012, 09:47:22 AM
@AsherO
Are you sure you don't mix up with Chase/Visa?
And how about lost? Anyone did it?
Title: Re: Amex Purchase Protection
Post by: AsherO on August 03, 2012, 10:53:33 AM
@AsherO
Are you sure you don't mix up with Chase/Visa?
And how about lost? Anyone did it?

I mean what I said. It might depend on the item value and they might just accept an affidavit.

For a lost item they'd probably require proof of purchase and a signed affidavit, but I have no experience.
Title: Re: Amex Purchase Protection
Post by: mb on October 25, 2012, 09:03:35 AM
Is one's amex purchase protection only activated as long as that specific card is open?  I.e. if I bought an appliance with an amex plat that has since been cancelled, am i still covered?

I know purchase protection covers one additional year above the manufacturers warranty.  If I buy an extended warranty, say for 5 years, with amex plat, am i covered now for 6 years?

Thanks.
Title: Re: Re: Amex Purchase Protection
Post by: Ergel on October 25, 2012, 09:05:15 AM
Is one's amex purchase protection only activated as long as that specific card is open?  I.e. if I bought an appliance with an amex plat that has since been cancelled, am i still covered?

I know purchase protection covers one additional year above the manufacturers warranty.  If I buy an extended warranty, say for 5 years, with amex plat, am i covered now for 6 years?

Thanks.
1. People have had cases where they covered but I'm not convinced it's official policy, but it most likely will work

2.no
Title: Re: Re: Amex Purchase Protection
Post by: mb on October 25, 2012, 02:28:20 PM
1. People have had cases where they covered but I'm not convinced it's official policy, but it most likely will work

2.no

Then what protection does it give exactly? How many years coverage?
Title: Re: Re: Amex Purchase Protection
Post by: AJK on October 25, 2012, 02:36:17 PM
Then what protection does it give exactly? How many years coverage?

http://bit.ly/QHNcL1
Title: Re: Amex Purchase Protection
Post by: sky121 on November 25, 2012, 10:20:32 PM
I believe this has been asked before but if a store will only let me return something with a restocking fee is that grounds enough to call Amex and use the return protection?
Title: Re: Amex Purchase Protection
Post by: Jkhein on November 26, 2012, 02:39:45 AM
I believe this has been asked before but if a store will only let me return something with a restocking fee is that grounds enough to call Amex and use the return protection?
here is right thread
http://forums.dansdeals.com/index.php?topic=7760.msg339740#msg339740
Title: Re: Amex Purchase Protection
Post by: myb821 on December 16, 2012, 06:53:29 PM
A friend of mine purchased a phone on contract with an amex gold. She then dropped it and cracked the screen will amex purchase protection cover this? will they require the phone top be sent to them?
Title: Re: Amex Purchase Protection
Post by: AJK on December 16, 2012, 07:08:33 PM
A friend of mine purchased a phone on contract with an amex gold. She then dropped it and cracked the screen will amex purchase protection cover this? will they require the phone top be sent to them?

Whatever she actually disbursed for the phone up to $300 IIRC (unless it's a Plat IIRC).

YMMV.
Title: Re: Amex Purchase Protection
Post by: shmooz on January 13, 2013, 01:20:31 AM
Do you still get amex plat loss/theft  protection on something bought  if you cancel the plat but have other cards?
Title: Re: Amex Purchase Protection
Post by: yitzf on January 13, 2013, 01:56:05 PM
Do you still get amex plat loss/theft  protection on something bought  if you cancel the plat but have other cards?

Not sure about your specific question, but regarding extended warranty you will
I just want to make sure having that card will extend my warranty if I cancel my gold card (ie item i puirchased on gold card) Thanks.
It will extend your warranty items.
Even on items purchased with a different AMEX card?
I thought that once the card is canceled, all extended warranties go by the wayside as well.
You thought wrong.  Any active AMEX with warranty coverage is good enough.
Title: Re: Amex Purchase Protection
Post by: shmooz on January 13, 2013, 02:43:47 PM
thanks, but am asking about the loss coverage, anyone?
Title: Re: Amex Purchase Protection
Post by: AJK on January 13, 2013, 05:25:41 PM
1) you'd have to be talking about within 90 days of the purchase.
2) Why not make the claim? TWTCSIN.
Title: Re: Amex Purchase Protection
Post by: damaxer91 on January 16, 2013, 08:42:57 AM
Made some purchases at Crate & Barrel on an SPG Amex and when I was moving, the movers thought it was junk and threw it out. Is there any protection from AMEX for that? The purchases were made 2 weeks ago
Title: Re: Amex Purchase Protection
Post by: AJK on January 16, 2013, 09:06:26 AM
Any argument to say they "stole" the items?
Title: Re: Amex Purchase Protection
Post by: damaxer91 on January 16, 2013, 09:40:38 AM
Any argument to say they "stole" the items?

I don't want to commit insurance fraud.

Basically, the contractor told them to throw out anything left in the house not knowing that there were some stuff in the closets still
Title: Re: Amex Purchase Protection
Post by: AJK on January 16, 2013, 03:25:44 PM
I don't want to commit insurance fraud.

Basically, the contractor told them to throw out anything left in the house not knowing that there were some stuff in the closets still

Maybe you misunderstood me, but I wasn't suggesting you commit insurance fraud  ???

I was asking if you can make a good faith argument that they were stolen. If you cannot, you cannot.
Title: Re: Amex Purchase Protection
Post by: Miracle on February 26, 2013, 11:41:15 AM
What's a better card to buy a cellphone on - regarding good coverage in case anyything happens...

Amex Gold Consumer Card
or
SPG Consumer/Business card?

Thanks
Title: Re: Amex Purchase Protection
Post by: aryeh1 on February 26, 2013, 12:27:57 PM
What's a better card to buy a cellphone on - regarding good coverage in case anyything happens...

Amex Gold Consumer Card
or
SPG Consumer/Business card?

Thanks
Probably the same but I would say gold as its a better card
Title: Re: Amex Purchase Protection
Post by: Menucha on February 26, 2013, 12:39:20 PM
whats a better card to buy a cell phone on?

Amex gold or Ink Bold in terms of warranty and theft protection?
Title: Re: Amex Purchase Protection
Post by: Miracle on February 26, 2013, 12:49:09 PM
Probably the same but I would say gold as its a better card

Thanks Aryeh1
Title: Re: Amex Purchase Protection
Post by: aryeh1 on February 26, 2013, 02:26:32 PM
Thanks Aryeh1
sure

whats a better card to buy a cell phone on?

Amex gold or Ink Bold in terms of warranty and theft protection?

amex
Title: Re: Amex Purchase Protection
Post by: mmermss on March 04, 2013, 12:42:53 AM
Any difference in buying a laptop with a PRG,SPG,or plat in regards to extended warranty and purchase protection?
Title: Re: Amex Purchase Protection
Post by: AJK on March 04, 2013, 12:46:38 AM
Any difference in buying a laptop with a PRG,SPG,or plat in regards to extended warranty and purchase protection?

Plat gives better PP. The rest is the same.
Title: Re: Amex Purchase Protection
Post by: mmermss on March 04, 2013, 12:51:18 AM
Plat gives better PP. The rest is the same.
Thanks. So rest is same with return protection? (Just want to make sure)
Title: Re: Amex Purchase Protection
Post by: AJK on March 04, 2013, 03:19:39 PM
Thanks. So rest is same with return protection? (Just want to make sure)

I'd just check the T&Cs. They can be found online. GIYF.
Title: Re: Re: Amex Purchase Protection
Post by: ZCN on March 04, 2013, 07:57:22 PM
Thanx for the idea - as I just got a Quote from a random company:

For the repair of an asus tf201 lcd replacement we would be looking at the following quote:

360+tax

129 labor

Regards,

Nathan

Nathan Scheuerlein  |  Senior Repair Specialist  |  San Diego PC Help

855-NO-GEEKS  |  nathan.scheuerlein@sandiegopchelp.com


Basically this is $489 when the tablet cost $499.

If I made a quote I would have made a price of $299 Max... Didnt dream someone would actually pay that amount for a company to be able to charge that



I just called them and they wouldn't give me a quote. They said I need to send it in in order to get a quote

Any ideas?.
Title: Re: Amex Purchase Protection
Post by: mmermss on March 05, 2013, 08:22:10 AM
I'd just check the T&Cs. They can be found online. GIYF.
Thanks. Went with the platinum.
Title: Re: Amex Purchase Protection
Post by: minkr on March 05, 2013, 10:23:25 PM
My brother purchased a pair of shoes, wore them for a month, and they ripped through completely. The store won't take them back because they're worn. Can I file this as a claim under purchase protection? It's not really accidental damage? But I also can't file under return protection because it's not in "Like new" condition.

Any ideas?
Title: Re: Amex Purchase Protection
Post by: Menucha on March 05, 2013, 11:05:54 PM
if within 30 days, any "dissatisfied with product" should work.
buyer protection.
Title: Re: Amex Purchase Protection
Post by: minkr on March 05, 2013, 11:24:21 PM
if within 30 days, any "dissatisfied with product" should work.
buyer protection.
its not within 30 days. i think its within 60 days.
and whats buyer protection anyway? not one of the benefits i saw?

will these be approved under purchase protection? i never filled out the form - do you need to describe the accident?
Title: Re: Amex Purchase Protection
Post by: dsw193 on April 04, 2013, 06:27:52 PM
bought a groupon deal to a ituniversity course but its crap is there any way to get my money back?
Title: Re: Amex Purchase Protection
Post by: lyla on April 04, 2013, 09:31:16 PM
bought a groupon deal to a ituniversity course but its crap is there any way to get my money back?
Call groupon and explain the situation to them. They usually stand by their 100% satisfaction guarantee.
Title: Re: Amex Purchase Protection
Post by: Toasted on March 02, 2014, 02:14:46 PM
I bought a FAR router on newegg last week and bricked it in the process of flashing to dd-wrt. Would that qualify for 'Purchase Protection'?
Title: Re: Amex Purchase Protection
Post by: Toasted on March 03, 2014, 10:54:02 AM
I bought a FAR router on newegg last week and bricked it in the process of flashing to dd-wrt. Would that qualify for 'Purchase Protection'?

BUMP
Title: Re: Amex Purchase Protection
Post by: AJK on March 03, 2014, 06:04:44 PM
GIYF

Depends no what card you have, but for a representative T&C:

https://web.aexp-static.com/us/content/pdf/card-benefits/BluefromAmericanExpress/PP-DOC-CCSG.pdf
Title: Re: Amex Purchase Protection
Post by: Toasted on March 03, 2014, 11:16:30 PM
GIYF

Depends no what card you have, but for a representative T&C:

https://web.aexp-static.com/us/content/pdf/card-benefits/BluefromAmericanExpress/PP-DOC-CCSG.pdf

Thanks. Bought it on the Biz Gold. I  don't see any exclusions for failed hacking so I submitted the claim online. Will wait and see.
Title: Re: Amex Purchase Protection
Post by: nobiggy on April 16, 2014, 11:32:32 PM

Please allow for 30-45 days to resolve your claim. An American Express Customer Service representative may be in touch with you if any additional information is needed

Anyone ever got this message?
Title: Re: Amex Purchase Protection
Post by: Super Speed on June 05, 2016, 07:01:43 AM
I filed a claim for a lost item. Amex is now requesting a satisfactory proof of loss document. What is that?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 05, 2016, 07:28:08 AM
I filed a claim for a lost item. Amex is now requesting a satisfactory proof of loss document. What is that?
Receipt? Putpac?
Title: Re: Amex Purchase Protection
Post by: Super Speed on June 05, 2016, 08:36:47 AM
Receipt? Putpac?
Receipt wouldn't be called a loss of product document. I will call, was just wondering if anyone has experience with this
Title: Re: Amex Purchase Protection
Post by: SPLP on June 05, 2016, 11:02:24 AM
Receipt wouldn't be called a loss of product document. I will call, was just wondering if anyone has experience with this

Police report?
Title: Re: Amex Purchase Protection
Post by: Super Speed on June 05, 2016, 12:28:14 PM
Police report?
For lost item?
Title: Re: Amex Purchase Protection
Post by: SPLP on June 05, 2016, 01:41:29 PM
For lost item?

do not blame u for doubting -it is crazy idea

Since you have no idea what they want --"if" can get a police report SINCE IT IS OFFICIAL may work -- when i lost a cell phone - att made me get police report - police said only if stolen i said  hmmm maybe it was - gave me report this was 20 years ago
Title: Re: Amex Purchase Protection
Post by: Super Speed on June 05, 2016, 04:45:40 PM
do not blame u for doubting -it is crazy idea

Since you have no idea what they want --"if" can get a police report SINCE IT IS OFFICIAL may work -- when i lost a cell phone - att made me get police report - police said only if stolen i said  hmmm maybe it was - gave me report this was 20 years ago
How would I go about getting a police report for something lost a month ago? This happened in NY
Title: Re: Amex Purchase Protection
Post by: SPLP on June 06, 2016, 03:16:13 AM
i live in a small town so may have been easier - just go to police station n file - may need to say lost or stolen - - i have no idea but maybe can even do online as i did it long time ago --i assume you called amx and u can not provide what they originally requested
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 06, 2016, 09:55:48 AM
Receipt wouldn't be called a loss of product document. I will call, was just wondering if anyone has experience with this
You speak to them yet?
Title: Re: Amex Purchase Protection
Post by: yoseflang on June 06, 2016, 10:53:39 AM
Bought a galaxy s7 on verizon with pay per month phone cracked 2 days later will American express cover the charge on my cc is not the full amount only taxes of the lease and activation
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 06, 2016, 11:59:27 AM
Bought a galaxy s7 on verizon with pay per month phone cracked 2 days later will American express cover the charge on my cc is not the full amount only taxes of the lease and activation
Not sure what your asking, but they will cover up to what you put on the card. They'll ask for repair estimate first though.
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 08, 2016, 12:09:09 AM
Receipt wouldn't be called a loss of product document. I will call, was just wondering if anyone has experience with this

You speak to them yet?
Title: Re: Amex Purchase Protection
Post by: pixi on June 09, 2016, 12:32:45 AM
Bought a galaxy s7 on verizon with pay per month phone cracked 2 days later will American express cover the charge on my cc is not the full amount only taxes of the lease and activation
No
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 09, 2016, 10:40:29 AM
Bought a galaxy s7 on verizon with pay per month phone cracked 2 days later will American express cover the charge on my cc is not the full amount only taxes of the lease and activation
Just reread your question - they will likely ask for the receipt. If it is itemized and says phone was free and charges were only for tax and activation, then
No
Title: Re: Amex Purchase Protection
Post by: David Smith on June 09, 2016, 11:32:29 AM
Just reread your question - they will likely ask for the receipt. If it is itemized and says phone was free and charges were only for tax and activation, then
DPP isn't free device, it's just installment payments. He can always pay off device if he needs amex to cover.
Title: Re: Amex Purchase Protection
Post by: Super Speed on July 14, 2016, 09:32:43 AM
They are getting extremely annoying, every few days they ask me for just one more piece of document. Today they requested the sellers contact info, the question why can't they open their stupid eyes and see it's on the invoice that I sent them a month ago. I feel like they're just stalling the payout.
Title: Re: Amex Purchase Protection
Post by: noturbizniss on July 14, 2016, 10:01:58 AM
They are getting extremely annoying, every few days they ask me for just one more piece of document. Today they requested the sellers contact info, the question why can't they open their stupid eyes and see it's on the invoice that I sent them a month ago. I feel like they're just stalling the payout.
What's the claim amount?
Title: Re: Amex Purchase Protection
Post by: Super Speed on July 14, 2016, 11:33:40 AM
What's the claim amount?
It's for stolen items. $8499
Title: Re: Amex Purchase Protection
Post by: noturbizniss on July 14, 2016, 12:28:43 PM
It's for stolen items. $8499
And you wonder why they want alot of info?
Title: Re: Amex Purchase Protection
Post by: nsastamps on July 14, 2016, 12:36:00 PM
It's for stolen items. $8499
Wow!! I'm selling my Amex stocks ASAP!
Title: Re: Amex Purchase Protection
Post by: David Smith on July 14, 2016, 12:48:39 PM
Wow!! I'm selling my Amex stocks ASAP!
People have gotten a lot more than $8.5k off of amex. In any case, this is handled by an insurance ccompany, not amex themselves. People have also gotten a lot more than 8.5k off their credit card insurances.
Title: Re: Amex Purchase Protection
Post by: Super Speed on July 14, 2016, 12:58:59 PM
People have gotten a lot more than $8.5k off of amex. In any case, this is handled by an insurance ccompany, not amex themselves. People have also gotten a lot more than 8.5k off their credit card insurances.
I sent them everything they requested and they just keep asking for more. It's so frustrating
Title: Re: Amex Purchase Protection
Post by: MeirS on July 14, 2016, 02:01:04 PM
1. Bought phone on Amex PRG
2. Approved for another Amex
3. Canceled Amex PRG
4. Phone dropped in water within 90 days of purchase

Does this fit the criteria?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on July 14, 2016, 04:39:03 PM
1. Bought phone on Amex PRG
2. Approved for another Amex
3. Canceled Amex PRG
4. Phone dropped in water within 90 days of purchase

Does this fit the criteria?
Did you read the terms and conditions? Giyf.
Also, next time get the waterproof Samsung silly.
Title: Re: Amex Purchase Protection
Post by: David Smith on July 25, 2016, 07:18:22 PM
Will stuff damaged in the rain automatically be classified as a natural disaster?
Title: Re: Amex Purchase Protection
Post by: nic3456 on July 31, 2016, 08:09:57 AM
On the claim form they are asking for all my renter policy, agent #,etc. I have an accidentally damaged wall oven that I know my renters will not cover it - will they be contacting my ins company? I don't want to create any issues there.
Title: Re: Amex Purchase Protection
Post by: Triple Canopy on August 24, 2016, 10:43:49 PM
Getting conflicting info from reps. Anyone have experience with how Amex defines "lost" vs "stolen?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on August 25, 2016, 11:28:54 AM
Getting conflicting info from reps. Anyone have experience with how Amex defines "lost" vs "stolen?
What happened? The terms are pretty straightforward
Title: Re: Amex Purchase Protection
Post by: gavhaller on August 31, 2016, 08:51:31 PM
Has anyone filed a return protection claim on glasses?
Does that fall under custom-built or one of a kind as per the exclusions.
Title: Re: Amex Purchase Protection
Post by: Triple Canopy on August 31, 2016, 09:22:42 PM
Has anyone filed a return protection claim on glasses?
Does that fall under custom-built or one of a kind as per the exclusions.

Maybe you should check the return protection thread. But here's some past DP's (http://forums.dansdeals.com/index.php?topic=7760.msg1115616#msg1115616):
Title: Re: Amex Purchase Protection
Post by: etech0 on January 15, 2017, 10:50:25 PM
Brand new computer desk got a nice sized scratch on the top. Is that the kind of thing that Purchase Protection would work on?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on January 15, 2017, 11:26:40 PM
Brand new computer desk got a nice sized scratch on the top. Is that the kind of thing that Purchase Protection would work on?
yes, but they'll probably want a frigging repair estimate.  good luck with that :-\
Title: Re: Amex Purchase Protection
Post by: etech0 on January 15, 2017, 11:44:21 PM
yes, but they'll probably want a frigging repair estimate.  good luck with that :-\
Hmmm... I can probably get the company to ship me a replacement part, but the amount of hours it took to assemble, no way I'm doing it again! Maybe I can get an estimate from someone on installing the replacement part. You think that would work?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on January 15, 2017, 11:45:24 PM
Hmmm... I can probably get the company to ship me a replacement part, but the amount of hours it took to assemble, no way I'm doing it again! Maybe I can get an estimate from someone on installing the replacement part. You think that would work?
Probably. It's all part of the replacement cost. I'd putpac
Title: Re: Amex Purchase Protection
Post by: etech0 on January 15, 2017, 11:46:05 PM
Probably. It's all part of the replacement cost. I'd putpac
Good idea
Title: Re: Amex Purchase Protection
Post by: sams on January 16, 2017, 07:30:50 PM
 If I buy a new iPhone 7 on eBay with a amex will I have purchase protection and extended warranty?
Title: Re: Amex Purchase Protection
Post by: pixi on January 17, 2017, 12:44:35 AM
If I buy a new iPhone 7 on eBay with a amex will I have purchase protection and extended warranty?
Yes
Title: Re: Amex Purchase Protection
Post by: shulem92 on January 17, 2017, 01:05:52 AM
Yes
Will they care if the eBay account info doesn't match the cardholder? If the buyer doesn't have an amex card for instance, and wants to buy it with his friends card?
Title: Re: Amex Purchase Protection
Post by: HBS on January 17, 2017, 09:03:37 AM
Hmmm... I can probably get the company to ship me a replacement part, but the amount of hours it took to assemble, no way I'm doing it again! Maybe I can get an estimate from someone on installing the replacement part. You think that would work?
What I would do is get a furniture company to estimate the full repair cost. A friendly custom bookcase guy or closet guy may do it. You want the all in price, which includes labor and materials.
Send that estimate in.
Title: Re: Amex Purchase Protection
Post by: etech0 on January 17, 2017, 09:16:32 PM
What I would do is get a furniture company to estimate the full repair cost. A friendly custom bookcase guy or closet guy may do it. You want the all in price, which includes labor and materials.
Send that estimate in.
ty
Title: Re: Amex Purchase Protection
Post by: yoss6400 on January 27, 2017, 02:00:21 PM
filled a purchase protection claim on a closed cc and was denied
because once card is closed its not any more protected
i thought its same as return protection as long one card is open its ok
anything to do ?
Title: Re: Amex Purchase Protection
Post by: mmgfarb on January 27, 2017, 04:12:07 PM
Has anyone filed for a stolen item and wasn't asked for a police report?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on January 28, 2017, 08:03:04 PM
filled a purchase protection claim on a closed cc and was denied
because once card is closed its not any more protected
i thought its same as return protection as long one card is open its ok
anything to do ?
Nope. For both if u close the applicable card your no longer eligible
Title: Re: Amex Purchase Protection
Post by: jayhal on February 15, 2017, 10:08:00 PM
Anyone know of an an authorized Dell service center near flatbush or lakewood. Amex asking for a quote from an approved vendor
Title: Re: Amex Purchase Protection
Post by: jmz on March 21, 2017, 04:00:46 PM
had waterproof drywall installed and i was lied to about the color, how ugly it is and the upkeep of it. havent paid the bill yet because i was trying to work with the company first but they are not willing to do anything about. i would love to have them come and just take it all back. if i pay for it now on an amex can i use purchase protection to claim anything? or am i out of luck?

thanks
Title: Re: Amex Purchase Protection
Post by: noturbizniss on March 21, 2017, 09:12:27 PM
had waterproof drywall installed and i was lied to about the color, how ugly it is and the upkeep of it. havent paid the bill yet because i was trying to work with the company first but they are not willing to do anything about. i would love to have them come and just take it all back. if i pay for it now on an amex can i use purchase protection to claim anything? or am i out of luck?

thanks
definitely not pp since not damaged or lost or stolen. at best rp.
probably excluded under :22. land, buildings and fixtures (including but not limited to, central air conditioner, built-in kitchen appliance
and water heater);
Title: Re: Amex Purchase Protection
Post by: mmgfarb on March 21, 2017, 09:28:50 PM
I would pay with an amex and then try to dispute the charge. Try telling the company that you're just going to dispute it first, they may relent and come to an agreement.
Title: Re: Amex Purchase Protection
Post by: jmz on March 22, 2017, 12:17:01 AM

definitely not pp since not damaged or lost or stolen. at best rp.
probably excluded under :22. land, buildings and fixtures (including but not limited to, central air conditioner, built-in kitchen appliance
and water heater);

Ok thanks. They can come and Just unscrew it and take it back but they can also do that with the above mentioned items as well so I guess it probably won't make a diff.

I would pay with an amex and then try to dispute the charge. Try telling the company that you're just going to dispute it first, they may relent and come to an agreement.
I already tried negotiating and they sent me to collections. They offered 10% off. I asked for 50% . If I tell them I'm gonna dispute it then they probably won't even let me charge it to a cc and will demand a check.
Any other ideas?
Title: Re: Amex Purchase Protection
Post by: 12HRS on March 30, 2017, 01:13:19 PM
Thinking of picking up a new macbook on eBay. Would 5% with the ink buying GCS be enough of a reason not to use the amex.
Title: Re: Amex Purchase Protection
Post by: mmgfarb on March 30, 2017, 07:40:37 PM
Thinking of picking up a new macbook on eBay. Would 5% with the ink buying GCS be enough of a reason not to use the amex.
Probably not.
Title: Re: Amex Purchase Protection
Post by: etech0 on March 30, 2017, 08:39:12 PM
Probably not.
+1
Title: Re: Amex Purchase Protection
Post by: Davidthebest on June 12, 2017, 06:41:34 AM
If I purchase a Amazon gift card with amex , will that mean that I will loose out on purchase protection on any item i will buy with the gift card ?
Title: Re: Amex Purchase Protection
Post by: 3yummyboys on June 12, 2017, 07:03:55 AM
If I purchase a Amazon gift card with amex , will that mean that I will loose out on purchase protection on any item i will buy with the gift card ?

Yes
Title: Re: Amex Purchase Protection
Post by: stbaum on August 03, 2017, 03:28:40 AM
Theft or lost, how does that work?
Any proof required?
My daughter lost one earring about 4 weeks after I bought it. I tried my luck and called Amex. Rep said loss is generally not covered but doesn't hurt to put in the claim. Within 48 hours I got a reaponse that they refunded me the entire charge. I was completely 100% honest. I guess it's YMMV
Title: Re: Amex Purchase Protection
Post by: ttn on August 03, 2017, 06:07:58 AM
My daughter lost one earring about 4 weeks after I bought it. I tried my luck and called Amex. Rep said loss is generally not covered but doesn't hurt to put in the claim. Within 48 hours I got a reaponse that they refunded me the entire charge. I was completely 100% honest. I guess it's YMMV
I just put in a claim for lost gift card figuring what do I have to loose and they refunded me within 12 hours( it was less than $100)
Title: Re: Amex Purchase Protection
Post by: noturbizniss on August 10, 2017, 12:27:39 AM
My daughter lost one earring about 4 weeks after I bought it. I tried my luck and called Amex. Rep said loss is generally not covered but doesn't hurt to put in the claim. Within 48 hours I got a reaponse that they refunded me the entire charge. I was completely 100% honest. I guess it's YMMV
What card?
Title: Re: Amex Purchase Protection
Post by: stbaum on August 10, 2017, 11:09:12 PM
What card?
I think SPG. I'm nearly sure
Title: Re: Amex Purchase Protection
Post by: eliraps on October 03, 2017, 03:57:21 PM
I bought a suit from with my Amex ED card.
As per chasidic custom to close jackets right over left, I gave my suit to a tailor, to close the button hole and make a new hole on the other side. (I have done this many times without an issue)
The tailor really botched it up and made awful new button holes.

Would purchase protection help here?
Title: Re: Amex Purchase Protection
Post by: ben89 on October 03, 2017, 04:32:37 PM
I bought a suit from with my Amex ED card.
As per chasidic custom to close jackets right over left, I gave my suit to a tailor, to close the button hole and make a new hole on the other side. (I have done this many times without an issue)
The tailor really botched it up and made awful new button holes.

Would purchase protection help here?
protection for the tailor fees or buying the suit?
Title: Re: Amex Purchase Protection
Post by: eliraps on October 03, 2017, 04:54:17 PM
Suit. Got damaged within 90 days...
Title: Re: Amex Purchase Protection
Post by: 12HRS on October 03, 2017, 07:43:14 PM
Why is the tailor not taking responsibility?

ETA: I think it should work
Title: Re: Amex Purchase Protection
Post by: eliraps on October 03, 2017, 08:09:20 PM
Why is the tailor not taking responsibility?

That's an excellent question which i wish i could answer
Title: Re: Amex Purchase Protection
Post by: gavhaller on October 07, 2017, 11:01:11 PM
Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.
Title: Re: Amex Purchase Protection
Post by: noturbizniss on October 09, 2017, 08:04:48 AM
Just filed a purchase protection for 2 display cabinets i bought from ashley furniture. The A/C unit warped them and they are pretty unsteady now and need to be disposed of. After I submitted the online claim, they responded a few days later by saying we need a repair cost from an outside company. Never heard of this before.
Sop for pp
Title: Re: Amex Purchase Protection
Post by: gavhaller on October 10, 2017, 09:06:33 AM
Sop for pp

????
Title: Re: Amex Purchase Protection
Post by: eliraps on October 16, 2017, 03:29:54 PM
I bought a suit from with my Amex ED card.
As per chasidic custom to close jackets right over left, I gave my suit to a tailor, to close the button hole and make a new hole on the other side. (I have done this many times without an issue)
The tailor really botched it up and made awful new button holes.

Would purchase protection help here?

Why is the tailor not taking responsibility?

ETA: I think it should work

Update: Claim denied.

Why was my claim denied?
Please find the reason for denial of your claim below.
Under the EXCLUSIONS section of Purchase Protection, it states:
"…Benefits are not payable if the Covered Incident for which coverage is sought was
directly or indirectly, wholly or partially, contributed to or caused by:…
...9. damage through alteration (including, but not limited to, cutting, sawing and
shaping);..."
Title: Re: Amex Purchase Protection
Post by: Redbull3 on January 01, 2018, 10:15:21 AM
????
standard operating procedure for purchase protection (I'm guessing)
Title: Re: Amex Purchase Protection
Post by: compddd on January 25, 2018, 06:13:37 PM
I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on January 25, 2018, 06:41:19 PM
I filled a claim and uploaded receipt and police report and Amex purchase protection left me a voice mail saying they had additional questions. Is that normal?
yep
Title: Re: Amex Purchase Protection
Post by: davidrotts63 on February 10, 2018, 06:57:23 PM
Anyone else find that you have a bigger chance of auto approval when filing over the phone?
Title: Re: Amex Purchase Protection
Post by: rookie27 on February 12, 2018, 01:53:19 AM
Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?
Title: Re: Amex Purchase Protection
Post by: mmgfarb on February 12, 2018, 02:02:15 AM
Im assuming the answer is no but ill give it a shot...Bought 2 round trip flights to miami (non refundable) on expedia for after pesach. Got them in january on sale. turns out not able to go, can purchase protection help?
No
Title: Re: Amex Purchase Protection
Post by: rookie27 on February 12, 2018, 02:12:52 AM
ty
Title: Re: Amex Purchase Protection
Post by: regular on May 17, 2018, 02:41:34 PM
How much time do i have to file if item was broken during 90 days?
Title: Re: Amex Purchase Protection
Post by: ben89 on May 17, 2018, 06:39:48 PM
How much time do i have to file if item was broken during 90 days?
i think the return has to be filed within 90 days
Title: Re: Amex Purchase Protection
Post by: noturbizniss on June 04, 2018, 11:51:23 AM

https://www.doctorofcredit.com/american-express-lengthens-the-extended-warranty-benefit-to-2-years-in-august-up-from-1-year/
Title: Re: Amex Purchase Protection
Post by: ben89 on June 04, 2018, 12:00:40 PM
https://www.doctorofcredit.com/american-express-lengthens-the-extended-warranty-benefit-to-2-years-in-august-up-from-1-year/
Purchase protection will be 120 days instead of 90 starting august 1
https://www.doctorofcredit.com/american-express-ehances-the-purchase-protection-benefit-to-120-days-up-from-90/
Title: Re: Amex Purchase Protection
Post by: shmoe joe on August 14, 2018, 05:34:19 PM
Does iPod water damage fall under this protection?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on August 15, 2018, 12:31:21 PM
Does iPod water damage fall under this protection?
why not? did you read the terms? is it excluded?
Purchase protection will be 120 days instead of 90 starting august 1
https://www.doctorofcredit.com/american-express-ehances-the-purchase-protection-benefit-to-120-days-up-from-90/
not for nyers!
Title: Re: Amex Purchase Protection
Post by: ben89 on August 15, 2018, 01:46:48 PM
not for nyers!
how come?
Title: Re: Amex Purchase Protection
Post by: noturbizniss on August 15, 2018, 01:50:07 PM
Terms specifically say NY, Indiana I think, Guam and maybe PR are 90 days. No idea why
how come?
Title: Re: Amex Purchase Protection
Post by: kelev on March 11, 2019, 07:18:21 AM
Amex (Hilton card) denied my claim as defective items are not covered. I appealed but no cigar. My wife found the back of an earring broken in 2 pieces stuck in the back of her ear, but the stud in the front piece was gone. The purchased occurred just 4 days before.

Lost items are also not covered. I remember a purchase protection tv ad where a newly purchased hat got blown away into a river, I wonder if that would be denied as well.
Title: Re: Amex Purchase Protection
Post by: Alexsei on June 30, 2019, 11:31:33 PM
smartphone fell into swimming pool, would that be covered under "accidental damage"?
Title: Re: Amex Purchase Protection
Post by: myi on July 01, 2019, 01:37:55 AM
Quote from: Alexsei link=topic=8093.msg2107864#m
sg2107864 date=1561951893
smartphone fell into swimming pool, would that be covered under "accidental damage"?
Phone slipped out of my hand, hence cracking just the outer glass, wonder if covered? (the whole glass cost 3-5$ which i'm tempted to change myself, they sell a board for 35-40$ which heats up to the exact temp so you don't kill the lcd and then slowly remove the broken shards, and then for the future should I need I have that machine and put the uv glue and job complete.
Silly me for not putting the monthly charges on my ink cc.
Title: Re: Amex Purchase Protection
Post by: Alexsei on July 01, 2019, 07:22:18 AM
how does this answer my question?
Title: Re: Amex Purchase Protection
Post by: Oceanblue on July 10, 2019, 03:47:49 PM
Amex (Hilton card) denied my claim as defective items are not covered. I appealed but no cigar. My wife found the back of an earring broken in 2 pieces stuck in the back of her ear, but the stud in the front piece was gone. The purchased occurred just 4 days before.

Lost items are also not covered. I remember a purchase protection tv ad where a newly purchased hat got blown away into a river, I wonder if that would be denied as well.

what do you mean lost items are not covered?

From the PP terms: Covered Incident means the loss or theft of, or damage, whether by accident or vandalism, to any one item of
property purchased worldwide as a gift or for personal or business use and charged to Your Account
Title: Re: Amex Purchase Protection
Post by: yossi4k on October 29, 2019, 12:32:10 PM
I leased my iphone on my amex card and it broke. Amex is claiming that they will only cover up to the amount I paid so far which is $150 and not the total financed price which I am responsible for. The insurance deductible is $250

Anybody have any ideas?

Thanks