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DansDeals Forum => On The Road => Topic started by: LAXtraveler on July 06, 2011, 06:16:09 PM

Title: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: LAXtraveler on July 06, 2011, 06:16:09 PM
Check out the thread on MP.... http://milepoint.com/forums/threads/hotel-mistake-fare-28-50-all-in-for-3-nights-at-radisson-hotel-hacienda-cancun.13896/
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: AsherO on July 06, 2011, 08:08:35 PM
Check out the thread on MP.... http://milepoint.com/forums/threads/hotel-mistake-fare-28-50-all-in-for-3-nights-at-radisson-hotel-hacienda-cancun.13896/

Cancellation policy?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: LAXtraveler on July 06, 2011, 08:31:07 PM
Cancellation policy?

I for sure can't go, but if I had even an inkling that I could go I wouldn't worry about the 28.50 and instead book it and worst case lose out.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Ryan on July 06, 2011, 08:49:45 PM
Cancellation policy?
More than one day prior to the reservation start is no charge.
Title: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 06, 2011, 09:57:28 PM
With the publicity this is getting this won't last to Lon and my guess prob won't be honored
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Ryan on July 06, 2011, 10:11:41 PM
With the publicity this is getting this won't last to Lon and my guess prob won't be honored
Agreed. Doesn't hurt to try though.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 08, 2011, 12:44:18 AM
Now that is is officially dead is the fact that there is so far no word on cancelling the reservations mean that it will be honored? How does that usually work?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 08, 2011, 05:57:15 PM
The dust has settled and I haven't gotten word on my reservation being revoked.

Can I bank on using it?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 08, 2011, 06:46:25 PM
there is no set rule for things like this, maybe try asking in another way.  :)
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 09, 2011, 10:39:10 PM

there is no set rule for things like this, maybe try asking in another way.  :)
Okay.

Who wants to place bets on whether this will be revoked?
 ;D
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: myb821 on July 12, 2011, 12:12:06 PM
got a call today that they are not honoring the rate of 10 per night but offered a rate of 40 per night  :'( :'(
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 12, 2011, 02:53:43 PM
I just got a voice mail from Radisson that they are canceling my 8 reservations of 3 day segments, 4 in September and 4 in December. What can I do now? will they give me compensation if I already bought non-refundable tickets to Cancun?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 02:59:04 PM
JJ, give me a break. You didn't buy tickets already. Did you?  :o
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 12, 2011, 04:03:02 PM
JJ, give me a break. You didn't buy tickets already. Did you?  :o

Radisson will probably end up reading this thread. Hence OF COURSE I already bought a ticket.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 04:09:25 PM
Lol. I imagine they would require some receipts. Photoshop?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 04:09:59 PM
p.s. I didn't receive a call or email yet. But I imagine it's just a matter of time.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Dan on July 12, 2011, 04:17:49 PM
Interesting...
http://www.dansdeals.com/archives/15138/comment-page-1#comment-86424
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 04:27:27 PM
what does he mean? how did he get 15k?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 12, 2011, 04:34:18 PM
Lol. I imagine they would require some receipts. Photoshop?

Or purchase a refundable ticket, and show them that receipt. Just say its not refundable....
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Saver2000 on July 12, 2011, 04:39:05 PM
Or purchase a refundable ticket, and show them that receipt. Just say its not refundable....

You think they wont realize that the date on the receipt is today/after he was notified that his reservation  was canceles?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 05:34:54 PM
How do i get miles? I am on the phone with them now....
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 12, 2011, 05:39:13 PM
You think they wont realize that the date on the receipt is today/after he was notified that his reservation  was canceles?

Good point. Heh ya didn't put much thought into it. Although even if it was purchased today as long as it was before you talked to them it might still work.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 12, 2011, 05:43:58 PM
I asked to speak to a supervisor and they transferred me but kept me on hold for a while. I hung up.

I hope they call back or I can reach them.

I will ask them for alternative incentives. Possibly other Radissons.

I am still waiting for info on the points thing.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 12, 2011, 11:39:44 PM
WHAT IT WAS CANCELED!  :o cant believe it anyhow I had the foresight this morning to ask for points as compensation got 10k planning on calling for more.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 13, 2011, 12:51:10 AM
@E:

How does asking for points work? What kind of points?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 13, 2011, 09:25:10 AM
WHAT IT WAS CANCELED!  :o cant believe it anyhow I had the foresight this morning to ask for points as compensation got 10k planning on calling for more.

What did you claim and who did you speak to?
Title: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 13, 2011, 12:18:10 PM
Ok this is how the conversation went,

" hello mr E we have realized we made a mistake and will have to cancel your nights"
"ok what can you offer me as compensation for you mistake, I am a gold member and would hate to take my business elsewhere after a little mistake"
"we can give you 10k points is that ok?"
"can I get a few more than that?"
"no sorry"
"ok bye"
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 13, 2011, 12:30:48 PM
Are you referring to Club Carlson Gold?

Should I join the Member program and then ask for points?

Thx in advance for advice.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 13, 2011, 04:56:46 PM
yes and yes
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: LAXtraveler on July 14, 2011, 03:11:17 PM
Anyone else see this on MP?

"We want to provide you with a direct update from Radisson reservations and customer service on behalf of the Radisson Hotel Hacienda Cancun, regarding an unfortunate rate discrepancy the hotel had occur with their Buy 2 get 1 50% off offer. Though clearly an unintentional discrepancy, the hotel has elected to honor all original reservationsfor your original datesbooked with the Buy 2 Get 1 50% off per night and is looking forward to your stay. Please contact our Customer Service team at 1-800-967-9182 if you need assistance regarding your original Buy 2 get 1 50% off reservation booked when this discrepancy occurred. We are sorry for any confusion and appreciate your business. The corrected, current rate in effect for this offer for all other reservations is Buy 2 at $60 per night receiving the 3rd night at $30 per night."

Link: http://milepoint.com/forums/threads/hotel-mistake-fare-28-50-all-in-for-3-nights-at-radisson-hotel-hacienda-cancun.13896/page-2#post-592727
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: aussiebochur on July 14, 2011, 03:13:31 PM
Now to keep the points and get those nights reinstated...
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: E on July 14, 2011, 06:24:47 PM
Now to keep the points and get those nights reinstated...
was someone really considering going ;)
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on July 15, 2011, 03:17:24 PM
was someone really considering going ;)

Nop. Anyone want to use my reservations? September 1st through the 13th or December 1st through the 13th. (Those 2 reservations are in increments of 3 nights of course.) I can add a name onto my reservation...
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 16, 2011, 11:35:03 PM
Anyone know the phone number to call them back. I lost it.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 18, 2011, 09:49:43 PM
They called back to reinstate the reservations today. Can I use BA points to fly on AA without a fuel surchage? Who flys direct to CUN?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: AsherO on July 19, 2011, 02:41:08 AM
Who flys direct to CUN?

Any airlines servicing CUN fly direct ;)
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 12:35:55 PM
Found some AA flights. Thanks....Now I have to see what the BA surcharge will be.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Dan on July 19, 2011, 12:46:08 PM
Found some AA flights. Thanks....Now I have to see what the BA surcharge will be.

Shouldn't be any.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 12:53:05 PM
Shouldn't be any.

Great! So it's only trans-atlantic when they charge the fuel surcharge? Is that the rule? How about LHR to TLV?

So 25K BA points and $28 for a three night vacation in Cancun- can't beat that!
Is Cancun safe? Is the hotel decent?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Dan on July 19, 2011, 12:58:05 PM
Great! So it's only trans-atlantic when they charge the fuel surcharge? Is that the rule? How about LHR to TLV?

So 25K BA points and $28 for a three night vacation in Cancun- can't beat that!
Is Cancun safe? Is the hotel decent?
AA doesn't fly LHR-TLV.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 19, 2011, 01:01:17 PM
They called back to reinstate the reservations today. Can I use BA points to fly on AA without a fuel surchage? Who flys direct to CUN?

What do you mean they called back to reinstate? They are allowing you to keep the low rate reservation? Did you originally allow them to cancel?

Do you know of a phone number to reach them at?


p.s. Know anything about getting points instead?


Thanks
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 01:06:50 PM
AA doesn't fly LHR-TLV.

I mean't on BA- using BA points.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 01:08:07 PM
What do you mean they called back to reinstate? They are allowing you to keep the low rate reservation? Did you originally allow them to cancel?

Do you know of a phone number to reach them at?


I ignored the first call saying they couldn't honor it. I got another call saying they changed their mind and are honoring it. Just call the original number they left you. I may have it on my VM if you can't find it.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Dan on July 19, 2011, 01:08:44 PM
I mean't on BA- using BA points.
You always pay surcharges when flying BA and any other partner except AA (route and agent dependent) and LAN.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 19, 2011, 01:16:04 PM
I ignored the first call saying they couldn't honor it. I got another call saying they changed their mind and are honoring it. Just call the original number they left you. I may have it on my VM if you can't find it.

I wanna call back and confirm that my booking is still good but if I can negotiate a point credit instead I would take that. Dunno if I really wanna go. Points in the bag sounds better to me.

p.s. Can I take you up on the offer to find the phone number. I lost it.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 01:31:56 PM
I wanna call back and confirm that my booking is still good but if I can negotiate a point credit instead I would take that. Dunno if I really wanna go. Points in the bag sounds better to me.

p.s. Can I take you up on the offer to find the phone number. I lost it.

Why would they give you points if they are honoring it?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Daniel on July 19, 2011, 01:32:16 PM
after doing more research, I don't think it's worth going down there. The hotel looks kind of scuzzy and cancun doesn't look like such a nice place to visit. Any counter opinions?
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 19, 2011, 03:30:53 PM
Why would they give you points if they are honoring it?

Indeed it doesn't make sense.

They actually just called me and I tried mentioning points. She never heard of anything about that.

She told me that I have 2 consecutive bookings and they will honor both. The only problem is that somehow I left a gap of one day in my reservation (Dec 8-11 and 12-15 I think) and to fill it I would need to pay regular rate. Minor issue if I decide to actually go - which is doubtful.

She provided me with a call back number in case anyone else needs it: 8009679182 ask for Patty
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: metziaman on July 22, 2011, 10:39:17 AM
1)anyone going thanksgiving weekend? would like to organize a minyan  2)can anyone help me with advice on cheap flights? I also have points with delta, continental, and american--can some one advise me on the best one to use for this--i've never redeemed points before --i need a lesson on how to--thanks
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 22, 2011, 11:22:09 AM
My dates are Dec. 8-15. Anyone else in that range?

BTW I doubt that many people are really going (I doubt I will go through with it), the odds of a DD Minyan is slim. Chabad is probably your best bet.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Ryan on July 31, 2011, 12:15:55 PM
PM me if you are interested in the discounted rate reservation at this hotel from Sep. 1 thru Sep. 6.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: doublejay on July 31, 2011, 03:52:59 PM
PM me if you are interested in the discounted rate reservation at this hotel from Sep. 1 thru Sep. 6.

It's transferable?  :o
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: Ryan on July 31, 2011, 04:49:02 PM
It's transferable?  :o
Yes
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: ReadsTheT&C on October 11, 2011, 01:25:48 AM
has anyone actually gone to the hotel? I booked it for chol hamoed sukkot and already have my flight.  curious if anyone has any tips about the hotel/whats around it.  already checked out the cancun master thread and nobodys written anything.
Title: Re: Price Mistake Radisson Hotel Hacienda Cancun 3 nights $28.50 ai
Post by: jj1000 on November 10, 2011, 11:15:15 PM
I offered this rate on the main site here http://www.dansdeals.com/archives/17188/comment-page-1#comment-96075 and some people were interested, but I didn't get a chance to reply to them. If anyone knows who they were or is interested themselves in staying there Dec. 1st to the 12th PM me. As a side note I'm not looking to make any profit I will just be cancelling the room in 4 days if no one is interested...