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Re: airline customer service hearing on capitol hill united collected eight hundred million dollars - thats $800,000,000 in change fees alone last year
May 02, 2017, 10:49:37 AM
Re: Need Help: Booking Delta through KAL for LAX to HNL in this case, and all delta cases, delta DOES NOT provide what level saver info is so your best bet is to look on (or call) KAL first and make sure there is availability. alternatively, you can check other skyteam members websites like AF flying blue and if they show it, it is almost certain to be available on KAL as well
February 22, 2018, 08:54:09 AM
Re: Need help finding a ticket? Post here! Award ticket edition (Master thread)
What's the best way to book a ticket from London to NYC with miles? What miles to use? Is there any trips/tips when booking to/from this location?
i have found aa to be ok. they have availability selectively  on their own metal and dont charge high fees.

February 25, 2018, 09:56:42 PM
Re: Opening Starwood Business Card
i opened a business spg card on a corp i have, im closing the corp now, do i have to cancel this card, will i have a issue with amex if i dont close the card?
you shouldnt have to
but in case they ever ask for tax returns or financial info, you might have to

March 14, 2018, 05:24:31 PM
Re: Brazil Master Thread
You are bringing 22 people with you? It is $45 per visa.
slowly my friend... i'm learning...

November 30, 2018, 12:01:32 AM
AMEX CLAWBACK ADVICE upgraded via offer from green to PRG back in may
spent threshold. received 40,000 points
earlier this week, amex clawed them back after i requested to downgrade back to green. t&c did not say anything about sole discretion, once in lifetime, etc...
so in protest, after 20+ years of loyalty, i am closing all 6 of my cards, including those without annual fees. i know the drill and the impact it might have but i am ok with the move
any suggesstions for best use of transfer of 120,000 MR points before closing accounts?

December 18, 2018, 11:45:52 PM
i meant to reinstate the upgrade, and then reinstate the points...
if youre truly done with them as you say, then reinstate the upgrade, get the points back, transfer out the points, and close down the card before the 30 days is up to pay the AF
i am considering that. need to make sure the points get credited, especially since Amex new policy its one bonus per card family. and if the system recognizes that i got it once, even though it was reversed it might still not give again.

December 20, 2018, 09:44:11 AM
Re: AMEX CLAWBACK ADVICE thanks all for the encouragement and advice
i'm not an expert by any stretch of imagination and in hindsight, better attention and knowledge might have worked more favorably. but i felt that if the right rep got a hold of my complaint, i would get lucky. so, i requested that the upgrade AND downgrade calls be reviewed specifically to listen for the t&c about a time requirement. and in each instance, also reminded the reps about my longevity, tenure with amex, open (and closed) accounts, authorized user on others and overall outstanding relationship with the company. not to mention a shareholder.
i also DID NOT request to re-upgrade and pay the AF
i wrote a nice and detailed letter and now after more than two months, a dedicated MR corporate customer service agent who was assigned to my account, reviewed the entire ordeal, and after following up with me at least once weekly the last few weeks, called me this am to notify me of the outcome.
see image.

February 19, 2019, 10:25:05 AM
Re: A Getaway to Paradise - as2's Private Island Escape this trip is the newest addition to my bucket list
February 27, 2019, 03:02:02 PM
Bank America Virgin Atlantic World Elite Mastercard new benefit We've got some really exciting news. Your Virgin Atlantic World Elite Mastercard® is relaunching with a fantastic new look, and brand new benefits for you to enjoy.

Now, when you spend $25,000 in a year, you'll receive a choice of two fabulous rewards. You can enjoy a Premium upgrade or a companion reward ticket in the same cabin class when you redeem Flying Club miles for a Virgin Atlantic reward ticket. So whether you want to treat yourself or someone else, the choice is yours!

We can't wait for you to discover everything that's new about your card - and carry on enjoying earning 1.5 miles for every $1 spent on purchases.

March 01, 2019, 09:46:01 AM
citi TY to QF 25% bonus Limited Time Offer: Transfer ThankYou Points to Qantas Points and receive 25% Bonus Qantas Points. Offer is valid for Point Transfers to Qantas Points completed by 11:59 PM ET April 13, 2019. Promotion Terms and Conditions apply.

Airline Points Transfer Terms and Conditions

In order to use the Points Transfer feature, you must be a ThankYou® Rewards Member with a ThankYou Member Account ("ThankYou Account "), and have a Citi PremierSM, Citi Prestige®, Citi Chairman®, Citi ThankYou Preferred, or Citi Rewards+SM credit card enrolled in ThankYou Rewards (" Card Account(s)"); if you have only a Citi ThankYou Preferred credit card or a Citi Rewards+SM enrolled in ThankYou Rewards, you are only eligible to transfer points to TrueBlue. You must also agree to the following terms and conditions in order to transfer your available and qualifying ThankYou Points (" Points") to participating travel loyalty program providers (defined below).

Your ThankYou Account and Card Account must be open and in good standing at the time you use Points Transfer.
The participating travel loyalty program providers are: Asia Miles™; Avianca LifeMiles; Etihad Airway Guest; EVA Air Infinity Mileage Lands; Flying Blue Air France KLM , Garuda Indonesia Frequent Flyer; Malaysia Airlines Enrich; Qantas Frequent Flyer; Qatar Airways Privilege Club; Singapore Airlines KrisFlyer; Thai Airways Royal Orchid Plus; TrueBlue; Turkish Airlines; and Virgin Atlantic Flying Club (" Travel Loyalty Program" collectively "Travel Loyalty Programs"). ThankYou has the right to remove or add Travel Loyalty Programs from or to Points Transfer at any time without notice.

In order to transfer your Points to a participating Travel Loyalty Program using the Points Transfer feature on, you must have a valid membership account with the applicable Travel Loyalty Program ("Travel Loyalty Program Account") and the first and last names on both your ThankYou Account and Travel Loyalty Program Account must match.

The Points Transfer feature may be modified or terminated at any time without notice.

Each Point Transfer must include a minimum of 1,000 Points and any additional Points must be in increments of 1,000. There is a maximum of 500,000 ThankYou Points that you can transfer per Points Transfer. For Citi ThankYou® Premier, Citi Prestige®, and Citi Chairman® cardmembers, all points transferred are 1 Point = 1 mile, except for Citi ThankYou Preferred and Citi Rewards+SM cardmembers transferring to TrueBlue, where 1 Point = .8 TrueBlue points.
Upon completion of a Points Transfer request, the transferred Points will immediately be deducted from your ThankYou Account point balance. The applicable rewards currency will be posted to your Travel Loyalty Program Account after the completion of the Points Transfer transaction. Timing of posting may vary depending on the Travel Loyalty Program and may take as long as 14 days to process. Following the Points Transfer the resulting reward currency will be subject to the terms and conditions of the applicable Travel Loyalty Program.
A submitted request to transfer Points may not be canceled and the Points in a submitted request may not be returned to your ThankYou Account.
Taxable Points (defined below) and Points made unavailable for redemption due to signs of fraud, abuse or suspicious activity on your ThankYou Account or due to your failure to make the required minimum payment on the Card Account by the payment due date are not eligible for Points Transfer. "Taxable Points" are Points received for a Citibank checking relationship, Points obtained through activity unrelated to purchases made with your eligible Card Account, as well as bonus Points that may be awarded with no spend requirement.
There is no fee to use the Points Transfer feature.
You may transfer your available Points through or by calling the ThankYou Service Center (1-800-THANKYOU). When transferring ThankYou Points, you must accept these Terms & Conditions of Points Transfer before completing the transaction.
ThankYou is not responsible for, or affiliated with, the Travel Loyalty Programs. Citi makes no representation regarding travel services or loyalty programs provided by any of the Travel Loyalty Programs.
Additional ThankYou terms and conditions apply and are available at

For specific terms and conditions about the Travel Loyalty Programs, see below.

Qantas Frequent Flyer

Must be a Qantas Frequent Flyer member and must register your own membership number in advance to participate in this program/promotion. Qantas Frequent Flyer membership, earning and redemption of miles are subject to Qantas Frequent Flyer Terms and Conditions. Visit for complete program Terms and Conditions.

3/07/19-4/13/19 – Promotion Terms and Conditions

Promotion Period: ThankYou Point Transfers to Qantas Points completed between 03/07/2019 12:00 AM ET and 04/13/2019 11:59 PM ET.

You will receive 25% more Qantas Points for ThankYou Points transferred during the Promotional Period. For example, if you transfer 1,000 ThankYou Points, you will receive a total of 1,250 Qantas Points. In order to transfer ThankYou Points to Qantas Points using the Points Transfer feature on, you must be a Qantas Frequent Flyer Member, and the first and last names on your ThankYou account and your Qantas Frequent Flyer membership must match. A submitted request to transfer Points may not be cancelled, and the Points in a submitted request may not be returned to your ThankYou account. Following the Points Transfer, the resulting Qantas Points will be subject to the Terms and Conditions of the Qantas Frequent Flyer program (

Points can only be transferred in 1,000 ThankYou Point increments. Only points available to transfer are included. Taxable Points (defined below) and Points made unavailable for redemption due to signs of fraud, abuse or suspicious activity on your ThankYou Account or due to your failure to make the required minimum payment on the Card Account by the payment due date are not eligible for Points Transfer. “Taxable Points” are Points received for a Citibank checking relationship, Points obtained through activity unrelated to purchases made with your eligible Card Account, as well as bonus Points that may be awarded with no spend requirement.

 I accept the Points Transfer Terms and Conditions.*
Please note the following before transferring your points:

  -    Points transfers may take up to 14 days
  -    No Cancellations or Returns
  -    Check the loyalty partner to find out if there are
       Blackout Dates, Point Expiration upon transfer, or
       other restrictions

March 21, 2019, 04:08:33 PM
FLYING CLUB BONUS MILES might be good for those DL first awards

We’ve got a fantastic offer for you.
From April 4-30, 2019, as a Flying Club member you can enjoy an extra bonus of up to 40% when you Buy Miles.

For a limited time only, we’re giving you a fabulous bonus when you Buy Miles. When you buy 1-9k miles it’s a 15% bonus, 10-29k it’s 20%, 30-69k it’s 30% and 70-100k it’s a massive 40%. It’s the quickest and easiest way to top up your balance and reach those rewards.

April 05, 2019, 09:43:29 AM
Re: Qantas FF changes imminent? maybe bec its down under, it will be positive
June 18, 2019, 12:35:27 PM
Re: Amex Clawing back self referral bonus i always had assumed this would be a very risky proposition
especially since amex has been aggressive in how they issue bonuses. why would someone assume they can self refer to begin with?
i have had experience with amex clawing back an upgrade bonus for an account that i did not keep upgraded for 12 months but i respectfully contested it, communicated with corporate and got them to reinstate.
without thinking too much into it, and this is obviously just one man's opinion, it is almost certainly not the intention of the promotion to self refer and i kinda think i am on amex side here. form all moral and business perspectives

July 12, 2019, 10:44:00 AM
Re: Upgrade then downgrade?

What is with this sense of entitlement everyone has nowadays?
Maybe you could call them an Indian Giver, but they are providing a service to make money, and if something comes up that they retract something that you where not entitled to, but rather they did as a cost free way to build their loyalty program, and then it ends up costing them money if they'd go thru with it, LET THEM!
They are running a business not a chesed organization.
depends what the terms of the loyalty program and upgrade are
if it says someone with status gets complimentary upgrades, but doesnt say they can reverse it even in their sole discretion, then technically you might have a complaint
they want the customers to abide by the rules including hidden city, mileage accrual etc... but they have a benefit and can just change it without it being part of t&c? not sure it works like that

August 13, 2019, 12:49:21 PM
Re: AA Award Flights last month
i booked san-lax-jfk j 32,500 x 2
called a couple days before flight and asked rep to drop the san-lax segment. without blinking, ticket was reissued even though there wasnt availability lax-jfk

January 15, 2020, 06:22:17 PM
Re: delta AU offer 2500x4
you dont need a ss though, they will close it after 60 days buy you should have your bonus by then

you can open the card without social and DOB but have 60 days to provide or they will close and claw back

why cant people just follow the rules and stop looking for ways to circumvent every single one.

my kid is 4 months old... let me get her a cc
come on...

February 28, 2020, 08:47:54 AM
Re: Amtrak
July 07, 2020, 07:23:14 PM
Re: Elal getting sued for not refunding passengers.
Its about time.
FTFY *sued

July 14, 2020, 12:41:02 PM