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Re: Pesach Program in Greece Cancelled Just Now!
More details please.

Our family went for Chol Hamoed and the 2nd days. No one was at the airport for our transfer and it was an hour before we were serviced. At the checkpoint you needed to enter before entering the hotel, they again had no record of our reservation so they were not going to let us pass through. Finally we convinced them to take us through and we advised that we would work it our with the Passover Paradise team. When arriving at the hotel there was no representative or hospitality desk from PP. This place is huge btw. I just tried to check in like a regular guest and again, no record of a reservation for us. All along I was texting the program owner with all of these issue with hopes of help but he never responded. Ultimately I saw a guy I knew from NCSY who happen to be working for this program so I told him what had been going on and asked for help. They finally got us in a room 3 hours later and not at the building where the rooms were designated for the program. No joke - a 10 minutes walk from the lobby to the room. Room was for the most part how represented on the website however they were a little tired. Service to get towels, blankets, etc was horrible. Finally the guy we knew from the program came to our room to give us a schedule. We asked about the shul, dinner, etc. We were advised that dinner would be in a specialty restaurant that night but since we weren't there the night before to make a reservation you will have to eat in the family dining room. We had no problem with that at all. After mincha we met my husband and son in front of the family dining hall. When we opened the door there was no one there and no meal set up??? We walked over to the specialty restaurant and asked to be seated. We were told they had reservations for 197 ppl and if they seated us we woulds be displacing others. I agian saw the same guy I knew in the restaurant and explained the situation to him. He had no idea that there was no dinner at the family dining room and really did try to get us seated at this restaurant but to no avail. He told us to go to the BBQ as is it probably still open. It was closing when we got there, but my husband managed to grab a hot dog from the little that was left. My son, daughter and I ate nothing. Again all along I am texting the owner an receiving no responses. We decided to go check out the tea room and get something there before the evening activity which was supposed to be a really funny comedian. The tea room was a joke. Some bowls of craisins, nuts, gummy worms, etc. They did have gelato but no one was sure whether it was parve or milchigs and they had a coffee bar. On to the comedian......we were advised once seated that the comedian would come on a half hour late. We were exhausted, hungry and have been up since 3:00am so that we could catch our flight to Cancun. I decided to text the owner one last time and tell him about all of the incidents of the day and how profoundly dissapointed  we were. I figured by the time we woke up the next next we would have received a response but since not a word of response. We decided to cut our losses and leave the program which stunk for a million and one reasons! We changed our airline tickets and we were off. I decided to text the owner one last time to tell him we were leaving and and only then he responded and agreed to meet with me. I was a mensch but was very honest and express our profound dissatisfaction. He agreed with all I was saying. I asked him to please reverse the charge on my credit card. When we landed in Miami we received a text that they would in fact not reverse the charge and they thought we needed to give the program "more time" to prove itself. Of course, I paid with an Amex card and immediately disputed the charges.  We saw the writing on the wall and were not willing to roll the dice and hope they program got better. When we saw the blog this morning (and also received a letter from the owner as we were still on their e-mail list) we were less than shocked. So although I wasn't held against my will as hostage in the hotel, that was my experience. I apologize for the poor writing and misspellings but I was just trying to give you a sketch of our experience quickly.

April 20, 2017, 12:48:39 PM
Re: United award flights
Its dead

July 29, 2018, 11:28:22 AM
Re: Marriott 7 Night + Miles Packages (hotels changing categories)
anyone beside dan successful on getting 5 night certificate?

August 16, 2018, 01:23:54 PM
Re: Charles Tyrwhitt Master Thread
Yep just tried again in incognito and boom it worked fine, here's a link that it generated seems like the same code that's posted above.

Just worked for me too!

February 26, 2019, 12:55:59 PM
Re: New Points Hotel Jerusalem: TRYP By WYNDHAM
Anyone been there on Sukkos and know the sukkah situation?
Unrelated: has anyone come with an infant and had any issues? (if you put anymore then 2 guests they show no availability)

Yes, we stayed there for the last days of Succos last year. They have a sukkah where they serve breakfast every morning but they don't offer any other meals.

May 08, 2019, 03:25:31 PM