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Our crazy story from LGA-YYZ and back Backgound info: My Wifes maiden name is on her passport. We are married, and legally her name has been changed to our last name.

First, on the way to LGA i got 2 tickets (NO EZ-Pass, and expired insurance cards) for accidentally traveling in the Hugh L. Carey Tunnel. (formerly Battery Tunnel) HOV & EZ-Pass lane without an EZ-Pass. Clearly an accident because i was trying to make my flight in LGA, which is the opposite direction. I made an honest mistake and thought it was for both HOV (3+) and EZ-Pass.. not understanding you needed both.

We arrived at LGA airport around 1 & ½ hours before our flight at approximately 8:50am and proceeded to check in.  We had a ticketing agent assist us in getting our tickets printed and confirmed. At this time she alerted us to the fact that my wife’s ticket was booked under her married name, and that it did not match the name on her passport. Luckily, we had packed our marriage certificate and her driver’s license, which proved that she was in fact one and the same.

Upon seeing her documentation, the ticketing agent was able to manually print our boarding passes and confirm our seats on the flight. After making our way through security and providing the same documentation to a senior security officer, we arrived at our gate for the flight. In order that we wouldn’t be sitting in the airplane any longer than necessary, we waited to be from the last ones to board the plane.

To our shock and dismay, after scanning mine and my son’s tickets through, the agent in charge of boarding the plane very rudely exclaimed that we would not be allowed on the plane because my wife wasn’t ticketed. Once again, we pulled out our documentation and showed him that my wife was indeed the same person on the boarding pass. However, this time we had met a brick wall. The agent in a very degrading way had told the others to shut the gate and that we would not be getting on the plane no matter what. We pleaded with him to let us on and told him how we had passed the previous agents and officers without much issue yet he just ignored us and walked away saying to go all the way back to the ticketing counter and start over.

Feeling extremely overwhelmed and upset to have been forced to miss our flight, we went back to the American Airlines ticketing counter. After going back and forth the agent repeatedly stated that since we had used my British Airways Avios points there was nothing they could do to help us, and that we need to call British Airways.  After about 45 minutes on the line waiting to get through, the customer service rep told me that I had called the wrong department, and again that since I had booked with Avios points i needed to contact the Executive Club. Standing in the cramped hallways of LGA’s ticketing counters and security I spent another 30-40 minutes getting through to the Executive Club. Now, this agent told me that there was no availability the rest of the day using Avios because of the class in which we were booked, and that he couldn’t do anything to get us on any flight that day. The only other option he gave would be to book the 7:00pm flight out using cash for $550+ each, which as you can imagine we weren't ready to do.

We went back to the American Airline counters one last time to see if somehow, someway an agent would be able to get us on any flight going out,  yet againwe were sent away empty handed. The time was now around 12:00 noon and my son was really getting frustrated, tired, and whiny. We had expected to get him in for a nap once we landed in Toronto for our scheduled 12:00 noon arrival.

Since we had to be at our destination in Toronto no later than 7:30pm, we were forced to find availability on United Airlines. The next flight out was at 1:30pm and we would have to shell out 37,000 United frequent flier miles, and $225+ in fees on top of that for booking within 21 days of departure.  We went ahead and booked the flights.

Once we had our United tickets booked, we went to the Air Canada counter to check in. There, an extremely rude ticketing agent told us that the system only showed a reservation and that we did not have any tickets on the 1:30 flight. And to top it off, again, because it was a United award ticket we would have to walk across the terminal to speak with United. Flipping out at this point as you can imagine, we drag ourselves over to the United ticketing counter. Once there, we meet a better mannered ticketing agent who finds our tickets no problem, and fixes whatever she could do on her side up. However since she was only able to do half of the ticketing on her side we now needed to run back to Air Canada to complete and confirm these tickets to get on the flight.

Here is where i thought i was just having a really bad nightmare. We get to the Air Canada ticketing counter and are told that we cannot get on the 1:30pm flight, since it is too late and that they close ticketing 1 hour prior to takeoff.  I wasn't going to take this nonsense this time, and made contact with the manager on duty. I explained our story, and he agree that the first Air Canada agent had messed us over, because we did actually have tickets and shouldn't have missed the 1:30pm flight. After somehow managing to make room for us on an oversold flight the manager slid us our confirmed, ticketed boarding passes for the 3:30pm flight direct to YYZ. Once on the runway, yet another scare occurs when the pilot announces we were about to take off however, there are thunderstorms in the flight path and we are going to the back of the line again so we can get rerouted. Finally, after only about a 15-20 minute delay on the runway we took off. We landed in YYZ (Toronto) after 5:30pm.

Once we had arrived at our destination in Toronto, I had luckily remembered to contact British Airways Executive Club to take care of our return flights (on 06/08/14). I finally got through to a rep, and explained what had transpired earlier that day, and how we were forced to fly on another airline, and miss our original flights, all against our will.  After a lengthy discussion with the supervisor, he explained that he would be able to save mine and my son’s ticket on the original reservation, split off my wife’s ticket to a new reservation, and cancel her reservation. And that the only other option would be to purchase a return flight for her at the sum of $280+. I tried coming up with any option I could, however he continued to assure me the only return option with all three of us returning together was to pay the $280+. He said there was no availability for an Award ticket at all until the next day, Monday, which did not work at all for us (I had to be back at work, and our car would be towed if we didn’t get it Sunday (Queens alternate side free parking)). So I went ahead and booked a return flight for my wife on the same flight as us (AA3335) for $289.90.

On Sunday, again approximately 1 & ½ hours before our flight we showed up at the American airlines ticketing counter in YYZ to get our boarding passes. My wife’s ticket pulled up without a glitch, however mine and my sons tickets were nowhere in sight. The agent on duty, was really helpful and did not give up just yet. She was able to finally locate some information in the system regarding our reservation, however she relayed over to us that the reservation had been cancelled. We did not have any seats on our flight which was leaving at 6:20pm. I was livid, and relentless and told her our story from the original flight, and how I had been assured by a British Airways Executive Club agent (with the supervisor) just two days prior that I had three tickets on this flight (AA3335). She proceeded to contact British Airways, to find out what had gone wrong.

After some back and forth, the BA agent was able to fix up our booking and we were told we would be getting on the 6:20pm flight. But, as if things could get any worse, the agent from BA had made an error in our booking and now the American Airlines agent wasn’t going to be able to push through our tickets without getting them corrected on the BA side of things again. By the time 6:00pm had arrived were still waiting for the two agents to solve our problem, and we were told there was no way we would make the 6:20pm flight.

At around 6:20pm the booking information finally came through the system! The BA agent had corrected her error and we now had 3 bookings. Since we missed our flight we begged the agent to get us on the next flight out. At around 7:00pm the agent finally squeezed us onto flight AA3693 leaving at 8:20pm. We arrived back in LGA, NY at around 9:20pm.

Throughout our entire experience, I was made to feel like I had done something wrong by booking with my British Airways Frequent Flier miles (Avios), and United miles. Never at any time, did any agent go out of the way to help us even as they watched my wife struggle to entertain our 2 year old son. 

I feel so ripped off.... My total cost for the trip was:

27, 000 British Airways Avios + $162.60 for the original 3 tickets
37, 000 United Miles + $232.50 for the flights to Toronto
$ 289.90 for my wife’s return flight

= $685.00 and 64,000 frequent flier miles.


June 12, 2014, 12:36:47 AM
2
Re: Drones Master Thread Casey likes the Mavic... Alot

(Is this a known issue? You can see the props in his footage on the top left at 10:40)


September 28, 2016, 02:51:16 PM
1
Re: Hat Tip Leaderboard Very classy Dan! Love it!
December 07, 2016, 04:12:41 PM
1
Re: A Week in London for 2 Nice TR! Nice pics! Thanks for sharing!
December 14, 2016, 02:47:58 PM
1
Re: Drones Master Thread
Is there any estimation for when the Mavic will be in general stock?  I'm kicking myself for not ordering in September.

http://forums.dansdeals.com/index.php?topic=71299.msg1641189#msg1641189

If you buy now from Newegg it still says it will ship 1/13

January 06, 2017, 11:54:29 AM
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Sabra Buy 1 Sabra Hummus 10oz+, Get 1 Free Sabra Guacamole Coupon After filling out the form you get a Buy 1 Sabra Hummus 10oz+, Get 1 Free Sabra Guacamole Coupon

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January 17, 2017, 05:25:44 PM
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Re: 128gb micro SD card $8.55 shipped
the thread from something fishy about sd cards

http://forums.dansdeals.com/index.php?topic=28108.msg663029#msg663029

January 17, 2017, 09:20:04 PM
1
Re: Guess The City!
Dan will probably know this one

I guess not.. Hint?

January 18, 2017, 02:06:21 PM
1
Re: Discussion of DDMS Posts/Deals
From Dans Comment:

can somebody point me to the link, or PM me the information.

Pretty sure people have said to order one item for pick up in store and one to ship...
If you don't pick up the item from the store, they automatically cancel the pickup and refund you the money.

January 31, 2017, 11:19:51 AM
1
Re: Free Sample Products Master Thread Free Starbucks K-Cup Sample

Free Starbucks Lighter Roast, Medium Roast or Dark Roast K-Cups Sample pack.

Limit of one per household.

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Site is slow, but it worked for me

April 28, 2017, 12:42:56 PM
1
Re: Viva La Revolución! Time-traveling to Cuba with Something Fishy, whYME, and CITH Amazing Amazing!! Thanks for sharing!!

I felt sad seeing Lazer walk away....   :(

May 02, 2017, 12:50:46 PM
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Re: Will Amazon vs Walmart war ever end?...
DD .com or DDF .com

ALOL

May 09, 2017, 02:20:22 PM
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Re: eBay Daily Deals will Price Match Working link: http://cc.ebay.com/price-match-guarantee/
June 21, 2017, 11:27:35 AM
1
Re: The New DDMS!
Done ;)

ALOL

July 04, 2017, 11:34:28 AM
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Re: The funny/strange/interesting video thread... Emirates Airlines (EK) stewardess pouring unused champagne back into bottle

https://streamable.com/uhf74

July 13, 2017, 11:31:26 PM
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July 14, 2017, 11:00:08 AM
1
Re: Kauai, HI Master Thread
Going up north either Sunday or Monday. Unfortunately the lighthouse is closed on Sunday and Monday.

You can still stop by and get a beautiful view... (Closed means you cant go all the way to the lighthouse, but you can go to this view)
Fun fact: The Kilauea Lighthouse is the northernmost point of the Hawaiian Islands


July 27, 2017, 05:36:14 PM
1
Re: 10K And A Prayer: An International Lunch Ha! Amazing! Well done...

Second, Canada is not Iran.


 ;D
 
But that Uber never got to me  >:(

The driver must've eaten it once he saw the label...  ;D


July 30, 2017, 11:59:20 PM
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Timex Alarm Clock with 0.7-Inch Red Display (T121B) for $9 AC from Amazon Timex T121B Alarm Clock with 0.7-Inch Red Display (Black) for $9 AC from Amazon

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Clip the coupon

August 07, 2017, 09:58:11 PM
1
Re: Status for posting deals that are posted to main site?
Is this thread dead?

No. Its on summer vacation...  :D

August 13, 2017, 10:10:53 AM
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August 14, 2017, 10:03:10 PM
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August 16, 2017, 02:22:56 PM
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Re: The funny/strange/interesting/random pictures thread Here is a shot where you can see actually the moon.. Pretty cool!



Source

August 22, 2017, 02:47:38 PM
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August 23, 2017, 05:25:29 PM
1
Re: 2017 Eclipse and Crazy Road Trip TR Wow a TR without blurred out faces!  :o

Thanks for sharing! Did you guys fly out of Nebraska?

August 25, 2017, 02:30:55 PM
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Hamilton Beach Portable Ice Maker for $55.86 After $44.13 Pickup Discount Hamilton Beach Portable Ice Maker for $55.86 After $44.13 Pickup Discount

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August 28, 2017, 01:35:26 PM
1
Re: Walmart huge in-store pickup discounts
Hamilton Beach Portable Ice Maker $55.86 after $44.13 pu discount

https://www.walmart.com/ip/Hamilton-Beach-Portable-Ice-Maker/52073854

Why post in this thread? I never would've noticed this.. I just posted as its own deal.. (I will remove if you want to post it)

http://forums.dansdeals.com/index.php?topic=83070

August 28, 2017, 01:37:12 PM
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Riedel "O" Coca-Cola Glass, Set of 2 for $3.53 Add-on Item Riedel "O" Coca-Cola Glass, Set of 2 for $3.53 as an Add-on

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I know its an add on but they look really nice, and Reidel is a great brand.

September 01, 2017, 12:11:18 PM
1
Re: The funny/strange/interesting/random pictures thread Amazon review


September 01, 2017, 01:54:36 PM
1
Re: iPhone 8/iPhone X #iFail




ETA: And im not trolling.. iPhone user here...
I was unimpressed... Its no wonder the stock tanked since he announced it...

September 12, 2017, 03:00:42 PM
1
Re: The funny/strange/interesting video thread... The guy is good!


September 13, 2017, 01:48:37 PM
1
Re: Private Island Paradise: Something Fishy's Anniversary Adventure Jaw dropping gorgeous pics!!!!! Looks like you got the hang of it real quick...  ;)

The name Somethingfishy really does fit the bill....

Thanks for sharing!!! Sounds and looks like you guys really got to relax from your everyday lives...

Many more happy healthy anniversaries!

September 19, 2017, 12:37:11 AM
2
Re: Amazon Family Baby Store coupon: $5 off $5 + https://www.dansdeals.com/shopping-deals/amazon/amazon-family-members-save-5-off-1st-5-01-baby-purchase/
September 20, 2017, 12:32:31 PM
1
Re: Elite Member Groups!
He shows as hidden when he's online. A great way of hiding!

But it still says (2 Hidden) under "Users Online" which means hes actually online.. lol

October 02, 2017, 02:28:33 PM
1
Re: Graco 4ever All-in-One Convertible Car Seat-$185 Now Save an extra $60.00 when you choose FREE No-Rush Shipping at checkout making it $180

October 19, 2017, 01:38:37 PM
1
Rakuten Flash Sale Friday - 20% Off Coupon (Sitewide) Rakuten Flash Sale Friday - 20% Off Coupon

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October 20, 2017, 11:19:25 AM
1
Oregon Scientific Travel Projection Atomic Clock for $9.99 on Amazon Oregon Scientific Travel Projection Atomic Clock with Indoor Temperature Calendar Alarm for $9.99 on Amazon

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Black or Gray

October 27, 2017, 12:35:05 PM
1
Re: Kauai, HI Master Thread
Get a wrangler in Kauai and go do the million ridge road, I had loads of fun there

Lol It should be called the million ridge road  ;D

October 30, 2017, 05:55:30 PM
1
Re: Journey to the End of the Earth: A DDF Arctic Adventure LMAO!  ;D ;D ;D



November 01, 2017, 11:50:29 AM
1
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Great gift idea!

November 02, 2017, 11:56:47 AM
1
Re: Journey to the End of the Earth: A DDF Arctic Adventure
no drones?
Chaim'l brought one.

No backup drone?  :o

November 07, 2017, 02:03:58 PM
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November 07, 2017, 03:12:15 PM
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November 09, 2017, 12:00:24 AM
1
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November 09, 2017, 12:13:40 AM
1
eBay is beating select competitors "Black Friday Deals" early eBay is beating select competitors Black Friday Deals Early according to this page...

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November 13, 2017, 01:13:31 PM
1
Playmobil Cruise Ship Only $59.46 on Amazon (Normally $100) Playmobil Cruise Ship Only $59.46 on Amazon (Normally $100)

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November 25, 2017, 08:03:04 PM
1
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I wasn't targeted but others may be...

December 07, 2017, 01:46:41 PM
1
SanDisk Ultra PLUS 32GB SDHC UHS-I Memory Card For $5 at Bestbuy SanDisk - Ultra PLUS 32GB SDHC UHS-I Memory Card For $5 at Bestbuy

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+ $20 to spend at Shutterfly or 8x8 photobook

January 26, 2018, 01:11:37 AM
1
Re: Ask AJ Edelman Anything: DDF Member And Member Of The 2018 Israel Olympic Team! Missed the start... but here is a video of heat 1 for those that missed it..

https://streamable.com/s/mvzta/lfaenf

February 14, 2018, 09:15:16 PM
1
Re: EBAY 20% coupon. https://forums.dansdeals.com/index.php?topic=93631.msg1950364#msg1950364
July 02, 2018, 05:41:38 PM
1