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August 5, 2016
Dear Mr. Yitrap:
The Department of Transportation Aviation Consumer Protection Division has forwarded your recent correspondence regarding the availability of AAdvantageprogram award seats. I appreciate the opportunity to respond to your concerns.
We know that award travel is very important to our customers and we are committed to helping our customers travel on their miles. AAnytime Awards are offered without any blackout date restrictions and can be used to select travel on any American Airlines or American Eagle
We do advise our customers that award space is booked in a special class of service and it may not be available on all flights or on all days of the week when you choose to travel. We also encourage customers to "mix and match" award options by using one award type for the outbound portion of the trip, and another for the return. This gives customers the opportunity to get the most flexibility out of their miles. For more information, please visit https://www.aa.com/reservation/awardFlightSearchAccess.do.
Your thoughts matter to us. Please be assured that the opinions of our customers is one of our primary concerns. I've documented your comments for review and consideration of possible future changes.
Should you have any additional questions regarding award travel, our Reservations Department can be contacted by phone at 800-443-7300 and one of our specialists will be happy to assist you. (Please note that reservations booked through the reservations office or at the airport are subject to a service charge.)
Mr. Yitrap, we thank you for your loyalty and are working hard to earn your continued patronage. We hope you will give us the opportunity to do so.
Sincerely,
David Gross
Customer Relations
American Airlines
