Show Posts

This section allows you to view all posts made by this member.


Topics - ConfusionIsKey

Pages: [1]
1
General Discussion / Company Asking For Product Return
« on: December 02, 2018, 09:07:52 PM »
A few days ago there was a price mistake sale for a Bluetooth Speaker posted on DansDeals, effectively bringing the price down to $2.99. A few minutes ago I received an email from the company asking for customers to return the item. Here is the email:

"Dear customer,

Thanks for purchasing from VicTsing. 

This email is to convey our sincere apology. We hope beg your sympathy and you can help return your order. Below is the explanation of this issue.

Because of the human error by new staff and amazon systemís bug, two big promotion codes were used in conjunction with each other. Whatís more, it has been posted by deals web accidentally and spread widely. Hence, you bought the item in a very low price, at $3.99, and its original price is $25.49. Our loss is over $3,000,000 currently, and as a small shop, we cannot afford such huge loss. 

We understand your disappointment receiving this email. We have a presumptuous request, which is hope that you can help return the speaker to Amazon. For the return label, would you please request a prepaid return label on the return center? If the prepaid return label is not available, would you mind paying the shipping fee in advance? Please send us the invoice and we will issue you the shipping fee via your order. We are still trying our best to contact Amazon on the free shipping label, to confirm whether there is other channel that can return the item back without paying for the shipping fee ahead. There is still no conclusion so far. Amazon offer us above suggestion for returnthe item back: Paying shipping fee first, them issue the shipping fee and order refund together via order.

You must feel ridiculous and speechless. We are terribly sorry for the inconvenience cased and sincerely hope that you would help us out.

From the phrase of research and development to its molding, we invested a lot of money. Prepared a whole year, just wait for the peak season, however, the situation happened accidentally, all the related staff was shocked and frustrated. Prepared for 1 year, and ruined in 1 hour.

We are a small seller, and cannot afford loss like this. We are badly sorry for the inconvenience caused, and please kindly accept our sincere apology. 

Sincerely apologize for all these inconvenience.

Have a good day!

VicTsing"

Now I am unsure of what to do.
What would/will you do?

Pages: [1]