After the whole fiasco with living Social and AJ Madison I disputed with amex 62.50 of the charge from living Social. Today I got this SM. Is this normal operating procedure?
Dear myb821
Thank you for contacting us about the charge(s) on your account from LIVINGSOCIAL. In order for us to continue the investigation on your behalf, we would like you to provide us with:
a signed, detailed letter describing the events surrounding your claim, including the exact amount of credit you are requesting.
Please send us the information by uploading your documents atamericanexpress.com/documentcenter. If you prefer, you may fax the above information, including your Dispute Reference Number noted below to 623-444-3000. You may also mail the requested information to the following address:
AMERICAN EXPRESS CREDIT CARD ACCOUNT
CUSTOMER SERVICE DEPARTMENT
PO BOX 981532
EL PASO, TX 79998-1532
We will need this information by 07/08/2013. If we don't receive it by this date, we will not be able to continue our investigation, and the amount under review will be reapplied to your account.
Please click here to view our Frequently Asked Questions.
Thank you for the opportunity to assist you in this matter. We look forward to hearing from you so we may complete our investigation.