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COVID-19 Discussion Board / VISA denying chargebacks if merchant canceled service due to COVID-19
« on: May 20, 2020, 09:02:12 AM »
I paid for a Pesach program with a Chase Visa card and initiated a chargeback because the merchant was only offering a 65% refund. My claim was denied because VISA's policy is that government regulation overides existing polices, so if a program could not open due to COVID-19 it's not considered their fault.
Does anyone have ideas on how to respond to this other than sue the merchant?
Does anyone have ideas on how to respond to this other than sue the merchant?