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Messages - ludmila

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Glad to see you're still around.
Best wishes, and Good Shabbos!
+1 Welcome back.

Better, did you test this on your mobile phone or on a desktop? i tried on a desktop no go, but as soon as tried with a mobile phone it works but very slow. it seems to be an issue on there end.

Tried no luck.
I just tried to book Crete Chania to Manchester, it worked all the way till I reached the payment page, no problems.

Maybe this funny filter someone installed on my computer?

webroot security?
Could be.

Just tested it , works fine .

Credit Cards / Re: Citi AA Master Thread
« on: Today at 12:53:20 AM »
It does earn TYP, although I believe you are correct with the latter part.

Up In The Air / Re: Airline Compensation Master Thread
« on: Today at 12:36:44 AM »
I'd try on my own to get the max reasonable amount and see their response. If not happy with offer HUCA
No need to pay anyone, there is nothing they can do that you can't do yourself.

Just Shmooze / Re: "hocker" is a thief!
« on: Today at 12:34:40 AM »
are you guys for real or just playing around?
+1  one says the other ripped him off and is a thief, and the response is -could not agree more?lol

They told me they would send a gc but never got it yet... anybody received it?
Not yet.

Credit Cards / Re: My next app-o-rama...
« on: Yesterday at 11:45:27 PM »
The arrival isn't aa. Its basically cash value when redeemed for travel
I was going to apply for the Arrival+but I read reports of shutdowns due to MS , buying Visa GCs etc, anyone has the card and used for MS mixed with everyday spend , any problems?

On The Road / Re: Hotel Compensation Master Thread
« on: Yesterday at 02:35:23 PM »
I am trying to figure out how to handle the following situation. 
Several months ago, I booked 2 rooms for 2 nights at the Westin Playa Conchal for Presidents Weekend at the conclusion of a weeklong trip to Costa Rica for my family of 5.  At the end of December, the reservations disappeared from my profile on the website though my points were not returned. I called Marriott and the agent at first said she didn't see the reservations in one system but after searching some more, she found the reservations in a second system and said not to worry- all good with the reservation.  (given the merging reservation systems, I figured all was good)
A week before I was scheduled to leave for Costa Rica and still not seeing the reservation on the Marriott website, I e-mailed hoping to get written confirmation of my reservations.  Marriott responded that 1 reservation was cancelled and 1 reservation was never valid.
This led to me frantically calling Marriott and trying to get this sorted out.  After numerous hours on the phone, Marriott/Starwood told me the hotel cancelled the reservation for one of my rooms but had 1 reservation.  They did not know why.  And I would have to deal with the hotel on my own.  And the hotel was now sold out for this weekend. This would be my problem to solve.  Marriott was suggesting that I make reservations at a new hotel so that I would have a place to stay.   Marriott said they would open up a case as to what happened but that would take 7-10 days business days to resolve (no- it couldn't be expedited even though this would be after I was already abroad) and they would get back to me with a report and possible compensation.
Thankfully, after some back and forth with the hotel, within 3 days they were able to reinstate both reservations.

I never did hear back from Marriott so I called after I returned and they said they showed my 2 reservations were reinstated so my file/complaint was closed on their end. 
Any compensation for wasting 15 hours of my time and creating a stressful situation (waiting on hold to be connected, trying to deal with agents, transferring to managers, speaking to the hotel directly with language barriers, finding new hotels, making sure to cancel new hotels) would have to be negotiated with the hotel.  They did give me the phone number to Marriott Corporate Headquarters if I wanted to complain.

I have a very bitter taste in my mouth- I made 2 reservations through Marriott/Starwood- and then when there was an issue- they made it my problem to solve.  The whole situation left me very unimpressed with Marriott and Starwood but also very befuddled at the lack of customer service.
Am I missing something here?
Should I be complaining to Marriott Corporate for compensation or just forget it as everything worked out at the end?
It never hurts to try. Nothing to lose, I think you have a very legitimate complaint .

Credit Cards / Re: Citi AA Master Thread
« on: Yesterday at 02:21:21 PM »
Take a look at their new rewards+ card which earns a minimum of 10 points per transaction.
Thanks. This is Thank You points right? I am not much familiar with TY points, with this no fee card you can't transfer to airlines, you'll need to have another card with a fee also, to transfer?

Credit Cards / Re: Discover IT card
« on: Yesterday at 02:34:37 AM »
Your post is right after mine, so perhaps you were addressing me. Do you think that during the year following my switch from IT Miles to the card with quarterly categories they will match the cashback?

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