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Messages - jsk173

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Up In The Air / Re: Airline Compensation Master Thread
« on: May 25, 2017, 03:41:11 PM »
One issue is finding data points for similar circumstances. ...

I flew into ATL just in time for the Delta meltdown that occurred on April 5, so I've had a recent reminder of how frustrating airline travel can be. If I were you, I'd mention that you saved AA ~$150 by staying with family and hope they send a voucher or more miles. But I can tell you that airlines don't generally give out the equivalent of a free flight to people who encounter a one-day delay.

Up In The Air / Re: Airline Compensation Master Thread
« on: May 25, 2017, 03:19:09 PM »
The 35k miles figure is based on the length of the issue (35 hour delay) and the rate that AA appears to use for IFE issues (1k/hr). It seems to me that this experience was worse than malfunctioning IFE.

That might be the right math but it's not the approach AA or other airlines use, though. 5,000 or 10,000 miles for things like IFE failures is the equivalent of a coupon i.e., a little inducement to fly AA again while mollifying the customer. But 35,000 miles, as I mentioned above, is the equivalent of one or more free round-trip flights. AA almost assuredly isn't going to do that here.

  • AA did not provide overnight accommodations.

For you or for anyone? If it was really a mechanical issue, then the above is odd.

Up In The Air / Re: Airline Compensation Master Thread
« on: May 25, 2017, 02:38:43 PM »
I suppose the question is "How much more is reasonable?" AA countered with 15k miles, and the rep is acting like AA is doing me a huge favor with the 15k. It seems that AA's going rate is 1k/hr of IFE problems, so applying that rate to my delay would be 35k miles. However, even 35k still seems low considering that this was a more significant issue than in-flight entertainment malfunctions.

Do you have any suggestions on how I can receive a more reasonable level of miles/vouchers? It seems that this rep is either unauthorized or unwilling to issue a greater goodwill gesture.

10,000 miles *is* a "goodwill gesture," while the 35,000 miles you want = a free flight. How much did you pay for the flight? Do you have AA status?

Up In The Air / Re: Airline Compensation Master Thread
« on: May 25, 2017, 02:19:01 AM »
Arrived at gate probably about half hour before actual departure. No gate change just late arriving aircraft. Did check luggage. They should have and could have handled it differently.

They could have, but the "should have" is debatable since your connection was very tight, you had bags checked, and it's not clear if you were at the gate a minimum of 30 minutes before departure, which is a common minimum for international flights. If your (delayed) arriving flight left you with 30 or fewer minutes to connect based on the original connection departure time, it's possible your seats were gone before you deplaned from the arriving flight.

From your standpoint, the delayed flight meant you should have had more time to make the connection, while from, e.g., the gate agent's standpoint, he/she was probably doing everything possible to ensure a quick boarding process and minimize the delay. And, again, the difference between being at the gate 31 minutes before and 29 minutes before can be a big one here. That's just the reality in these days of full flights.

Up In The Air / Re: Airline Compensation Master Thread
« on: May 24, 2017, 10:50:08 PM »
True that we didn't get to the grate before the scheduled departure but they didn't have equipment for the flight so they did know it was going to be delayed, even though they didn't post the delay until 15 minutes before scheduled departure. They jumped the gun and in the circumstance, I believe that they should have bumped others to get the seats back - being that they jumped the gun without thinking and we are talking about a family travelling with little children after a 12 hr day flight (+2 hr delay) having to add 3 hours to their journey.

The airline isn't going to bump people after they've been cleared onto the flight, for a variety of reasons. How many minutes before the flight actually departed did you arrive to the gate? Was there also a gate change or did a plane appear and then depart within the 45-minute delay? Did you have bags checked?

Up In The Air / Re: Airline Compensation Master Thread
« on: May 24, 2017, 09:50:39 PM »
Travelling with baby and 6 year old. After flight out of TLV was delayed close to 2 hrs, arrived in yyz with boarding passes already in hand for connection to USA about 30 minutes before connection and raced to make it. Luckily, 15 minutes before connection to US was scheduled to leave, it was delayed 45 minutes. Arrived at gate before boarding but was denied boarding because they gave away the seats!!  Was placed on next flight about 3 hrs later. Of course kids melted down before the end of the trip and it was a nightmare. Complained and Airline only offers 15% discount code for next flight!  Sound ridiculous to me. Am I wrong? Can we complain to DOT?

How many minutes before the scheduled departure did you get to the gate? You probably don't have much of a case here, since your first flight's delay made it unlikely you'd make the connection. The subsequent last-minute delay made things frustrating for you, since it seemed like you had "made it," but by that point, one would expect the seats, particularly on an international flight, would have been filled.

Credit Cards / Re: Misc Credit Card Questions
« on: May 09, 2017, 04:35:14 PM »
Thanks. I applied for 3, got instantly approved for one and pending for the other 2 .should i call in?

What CL did they give you on the instant approval?

Up In The Air / Re: TSA Precheck
« on: May 09, 2017, 03:42:47 PM »
Officially the name on your passport, the name on your global entry and the name on your boarding pass needs to be exactly the same but I haven't seen it being enforced.

No, the name on the passport, the name on Global Entry, and the name sent to the airline via the Secure Flight field must match. The name on the boarding pass can be slightly different without it affecting TSA PRE.

Credit Cards / Re: PRIORITY PASS
« on: April 25, 2017, 09:19:19 PM »
Easier to check the PP web site for guest and time limits. Not uncommon for PP lounges to restrict access during certain times and/or restrict guests to two.

Credit Cards / Re: Amex F/R Master Thread
« on: April 17, 2017, 10:21:39 PM »
That's "Gross" not "Net"...nothing to worry about...the company did not make a profit then! It's legit!

Profit or no profit, grossing $500,000 over 5 years without filing taxes = IRS problems.

Up In The Air / Re: Airline Compensation Master Thread
« on: February 25, 2017, 09:04:48 PM »
I didn't deliberately bypass airline comp. Nobody from Delta made any explicit announcement about comp, they just said to speak to an agent if you missed your connection.

I know how it is; nothing worse than standing around an airport for hours after you know you're not going anywhere. But the problem you're likely to run into, if Chase ignores your use of the wrong card and allows you to submit a claim, is that they'll ask for particulars re: the delay, and they know which problems are the airline's responsibility to compensate (e.g., mechanical) and which are not (e.g., weather).

Either way, I figured that it might be shady to ask from both, but fraud I did not expect. Duly noted .

Doubt you'd end up in the slammer even if caught, but the Chase claim is technically an insurance claim and not just a credit card perk.

There shouldn't be anything wrong with asking Delta after the Chase claim is denied though right?
Also, I can ask Delta to be comped just from the delay of my trip they caused irrespective of the hotel..

I'd write up a succinct summary of your problems and send it to Delta.

Up In The Air / Re: Airline Compensation Master Thread
« on: February 23, 2017, 08:31:55 PM »
The Chase comp is a long shot since you didn't use the right card for the airfare. From there, the Chase comp is only supposed to cover uncompensated expenses, so you might get rejected simply for having decided to bypass the airline comp you had coming and relying on Chase to pay instead. (Also, technically, asking for hotel comp from both would be insurance fraud.)

Credit Cards / Re: Hard Inquiry - Bankof
« on: February 23, 2017, 07:33:22 PM »
Here we go again ...

(Unless your credit history is very short, this isn't worth the time it will take to resolve.)

No and no.

Credit Cards / Re: Chase A/A Master Thread (Now With Poll)
« on: February 08, 2017, 10:54:15 AM »
Yes, two last week.

Not uncommon right after new accounts opened. You should be OK, unless your CL/income is out of whack and/or they don't like something they see in your spending habits.

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