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Messages - ExpertFlyer Voice

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46
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 08:26:49 PM »
I specifically asked about searching for CX, you couldve said "we dont cover CX awards"

I was answering the question about Basic vs Premium, I didn't see the CX part of it at first glance. However that is why we publish all of the supported Award airlines on our website and give a 5-day free trial, so you don't have to ask these questions.

47
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 07:11:28 PM »
Again, that may be, but it would save him, and perhaps others, some time if you were simply forthright about it.

No deception was intended. The person asked about the differences between Premium and Basic and we answered the question for the benefit of anyone else that was wondering, regardless of the particular airline they wanted to search for.

48
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 07:06:45 PM »
That may be, but OP would be rather disappointed if, after purchasing the premium EF product, it did not accomplish the only task for which he sought it out--especially so after the EF rep neglected to mention it.

As noted on the home page, there is a 5-day free trial of the Premium service so anyone can figure out of ExpertFlyer will work for them. No purchase required.

49
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 06:57:32 PM »
Now would be a good time to let him know that EF does not search CX award availability.

ExpertFlyer supports other oneworld airlines. The list of supported airlines for award searching is listed on our Help page here: http://www.expertflyer.com/sessionlessClassList.do

50
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 06:52:17 PM »
if im basically interested in booking award searches from jfk to hkg on cx why would I need premium?

Maybe you don't. Premium adds to award searching
-Multi date searching
-Multi class award searching
-Flight Alerts - alert you when an award becomes available that currently isn't
-Award searching from the mobile version of EF

51
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: February 12, 2013, 06:40:19 PM »
What is the difference between basic and pro? is it pretty much the capability to do unlimited searchs vs 250 and also to be able to check +-3 days?

...and much more. What is included in each plan is on the Learn More page: http://www.expertflyer.com/frequent-flyer-programs

52
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: December 21, 2012, 10:35:25 AM »
Somehow kayak.com, expedia.com and all big solid search engines know how to filter this, and when choosing direct it wouldn't come up with stops even though "That is how LY responded to your search query".

That's because they don't do searches like we do, which is why you are using ExpertFlyer to search for this data and not Kayak.  When you specify LY as the only airline, we do a direct connect search with the LY host, bypassing the GDS. Airline hosts tend to do what they want.  If you specify another airline in the search, or no airline at all, you will see the difference.

53
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: December 21, 2012, 09:59:38 AM »
See attached screenshot... why does EF insist on showing me 1-stop codeshares, when I specifically select to show only direct/nonstop flights, and to exclude codeshares?!

That is how LY responded to your search query, we can only suggest the search paramaters to the airline in these cases, they can respond however they want.

Please send all support questions to customercare@expertflyer.com thanks.

54
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 29, 2012, 07:54:26 PM »
Expert Flyer is showing a bunch of availability on First flex which is not coming up online. When I call up Emirates they say they eliminated completely the A class which is First Flex. now it's only Z.
Would be extremely disappointing if true. can anyone confirm this?

The mileage calculator still shows 2 levels of redemption for all 3 cabins: http://www.skywards.com/Mileage_Calculator.aspx

55
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 29, 2012, 02:05:34 PM »
Are you sure about this?
3 reps I spoke to today said it's changed to C. While other 2 are saying to O.
Any clarification?
It's O class. C is a full fare business class

56
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 29, 2012, 01:47:52 PM »
Emirates business changed from i class to o class. Expert is still searching for i, thats why info is not correct

Can you correct this

Emirates recently changed the Business Flex award from I to O class, the Business Saver Award is still D class, make sure you are using the correct one in your search.  We have updated ExpertFlyer to reflect the change.  In the future if you find a change before we do, please send us an email.

57
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 28, 2012, 05:24:06 PM »
Would it be possible to indicate which searches are alliance and which are airline searches. There is only 1 option for LX, and it's not clear if it's MM avail or *a. In addion is SQ/LH etc, *a avail or own avail (I know the answer, but it should be indicated)

Maybe a star next to the name or something

At the top of the Award & Upgrade results page for LH and LX it clearly notes which it is (partner availability for LH and M&M availability for LX). You can also see LX partner inventory by selecting "Star Alliance" as the airline.

58
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 27, 2012, 11:20:30 AM »
when i search for UA i see results 1 in O and 1 in ON so that means a PLT account can get 2 seats or its the same seat

The numbers are not additive, it is likely the same seat.

59
yes. i hope im in the right thread.

ExpertFlyer offers a 5-day free trial here: http://www.expertflyer.com/subscribe.do, so you do not have to ask for others to help you, thanks.

60
Up In The Air / Re: ExpertFlyer.com - Master Information and Updates Thread
« on: November 11, 2012, 01:06:12 AM »
So how would you convince people here that EF *A searches are not pulled of united.com?
If not a single search on EF (out of the over 100 I've done) has returned any better availability than united shows.

The Star Alliance inventory is not being screen scraped from the United.com website.  Beyond that we do not discuss our airline relationships or specific data sourcing.

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