Thanks to "sprint" i was able to solve my issue that occured almost a yr ago!! ive been calling and getting reps who are clueless and unhelpful for quite some time... Theres a woman named Jehnna Koch--- #408 483 8347, call her if u ever have any problems.. it took 5 minutes to locate the lost money- what the reps couldnt do in 3 months!!!! wow.. im really thankful i have this solved.. it was pretty sucky to know i had lost over 100$ and i prob wudnt ever see it again... and i will also be getting her email add if thats helpful! yay!!