Author Topic: Air Canada Refund help.  (Read 521 times)

Offline ek

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Air Canada Refund help.
« on: July 14, 2020, 07:26:43 PM »
I have a flight from IAH to TLV next Monday on Air Canada. It is now a week before the flight. AC has changed both my flights to very long layovers in YYZ. The outbound is 25 hours the return 18 hours. The flights have NOT yet been cancelled. and they do look like they are flying. According to the DOT rules if I do not accept their change I am entitled to a refund. I booked with Chase points and they say the airlines policy is only a voucher. I did file a DOT report 3 weeks ago and have not yet heard back.

What is the best way to handle this to get a refund?

Thank you.

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Re: Air Canada Refund help.
« Reply #1 on: July 14, 2020, 08:05:34 PM »
Did you even try calling AC?
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Re: Air Canada Refund help.
« Reply #2 on: July 14, 2020, 08:06:37 PM »

What is the best way to handle this to get a refund?

Thank you.
Aren't AC flights to/from TLV allowed to be refunded if there is a cancellation/schedule change?
Make stuff happen.

Offline ek

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Re: Air Canada Refund help.
« Reply #3 on: July 14, 2020, 08:14:18 PM »
Did you even try calling AC?

They don't even answer the phone.  >:(

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Re: Air Canada Refund help.
« Reply #4 on: July 14, 2020, 08:14:38 PM »
I have a flight from IAH to TLV next Monday on Air Canada. It is now a week before the flight. AC has changed both my flights to very long layovers in YYZ. The outbound is 25 hours the return 18 hours. The flights have NOT yet been cancelled. and they do look like they are flying. According to the DOT rules if I do not accept their change I am entitled to a refund. I booked with Chase points and they say the airlines policy is only a voucher. I did file a DOT report 3 weeks ago and have not yet heard back.

What is the best way to handle this to get a refund?

Thank you.
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Offline ek

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Re: Air Canada Refund help.
« Reply #5 on: July 14, 2020, 08:15:01 PM »
Aren't AC flights to/from TLV allowed to be refunded if there is a cancellation/schedule change?
Chase does not believe so. Called 4 times.

Offline ek

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Re: Air Canada Refund help.
« Reply #6 on: July 14, 2020, 08:36:00 PM »
Chase does not believe so. Called 4 times.
Hah! finally got an agent to agree. put in a request with the airline. will take 10 weeks. Doubtful AC will agree.

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Re: Air Canada Refund help.
« Reply #7 on: July 14, 2020, 09:42:37 PM »
Hah! finally got an agent to agree. put in a request with the airline. will take 10 weeks. Doubtful AC will agree.
This clause/exception of refunding TLV routed AC flights to credit card, is in the waiver policies of the airline - the same one that says any cancellations by AC after sometime in April are nonrefundable back to Credit card.

So it looks like you got a competent Chase rep that read the rules correctly, and submitted the refund as per the waiver.

If this is the case, you should definitely expect a refund to your CC/points

Make stuff happen.

Offline ek

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Re: Air Canada Refund help.
« Reply #8 on: July 14, 2020, 09:54:37 PM »
This clause/exception of refunding TLV routed AC flights to credit card, is in the waiver policies of the airline - the same one that says any cancellations by AC after sometime in April are nonrefundable back to Credit card.

So it looks like you got a competent Chase rep that read the rules correctly, and submitted the refund as per the waiver.

If this is the case, you should definitely expect a refund to your CC/points

Where can I find that in writing? The page that DD links to was taken down by AC.

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Re: Air Canada Refund help.
« Reply #9 on: July 15, 2020, 12:00:15 AM »
Once the game is over, the king and the pawn go back in the same box.

Offline ek

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Re: Air Canada Refund help.
« Reply #10 on: July 15, 2020, 09:08:34 AM »
awesome. Thanks.