I called the automatic system and it gave me the worst rate out of all the places I checked so far for hk-usd. Maybe he’s better for other currencies. My gut feeling is that there’s a bank that wouldn’t charge anything or maybe just 1% if I deposit the money on the bank or something.
I love the name, and the image on the website, but I too called the system and the rate isn't attractive at all (didn't check anywhere else yet, I have a small amount of GBP currency, was thinking of just exchanging with someone who might be here for YT at spot rate).