dont need customer service , just cheap books
Ordered from them in December with a promised receipt date for 7-10 days later.
Book was meant as a gift and needed to be there by the 10th day.
Book came eight days after the promised date (18 days after I ordered and over a week after I needed it).
There was no tracking from Alibris so I had no way of knowing when it was coming.
Customer service was horrendous as I kept getting a canned response which did not actually answer any of the questions that I had.
They refunded the ship fee when it did not come by the promise date.
I later learned when I got the package and saw the ship label that there was tracking (ALIBRIS just did not have it) and that the item did not actually ship until after they had refunded me the ship fee.