I got matched (via email) months ago. My license was expired so changed the expiration date on my profile to a few years from now. (Allowed to drive bc my Governor extended all licenses when he closed the MVA due to Covid.)
Picked up a rental from the airport and their system showed Gold Status Suspended. I always rent above board so confused as to why.... they agreed to rent but forced me to pay an upgrade fee. I showed them my status in the app + called corporate on speakerphone but the agent claimed he couldn't override the system.
After returning I called up corporate to complain about being charged for an extra day (The agent was dishonest and didn't scan until the next day.) And the PC desk recommended status matching again, which I did. I finally got a new license and updated my Hertz Profile. What should I expect when going to pick up a car? Will they give me trouble?