Author Topic: How to handle a dispute I filed on a 25k charge?  (Read 6320 times)

Offline Naftuli19

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2018
  • Posts: 1357
  • Total likes: 73
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: I wish all...
Re: How to handle a dispute I filed on a 25k charge?
« Reply #15 on: January 30, 2019, 02:13:08 PM »
Because @Naftuli19 is saying I can still get sued if I donít follow up and try and resolve.
I didn't say that...
Sometimes You Will Never Know the True Value of A Moment Until Its Become A Memory...

Offline jdross

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2014
  • Posts: 95
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #16 on: January 30, 2019, 03:20:05 PM »
Why bother replying? you have the email proof that they didn't follow up.

@Naftuli19 What was the point of posting that story then? I assumed you were warning that even if you win, you can still lose?

Offline Naftuli19

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2018
  • Posts: 1357
  • Total likes: 73
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: I wish all...
Re: How to handle a dispute I filed on a 25k charge?
« Reply #17 on: January 30, 2019, 03:36:40 PM »
@Naftuli19 What was the point of posting that story then? I assumed you were warning that even if you win, you can still lose?
not quite, my main point was that hes saying that the dispute with discover went thru fine and that he is "technically" right, now regarding the suing you have the evidence that the merchant didn't handle it fairly there for there should be no reason for them to sue you. he doesn't  write y they are going after him it could be that he never tried to work things out with the merchant which in your case you did try.
« Last Edit: January 30, 2019, 03:39:56 PM by Naftuli19 »
Sometimes You Will Never Know the True Value of A Moment Until Its Become A Memory...

Offline jdross

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2014
  • Posts: 95
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #18 on: January 30, 2019, 03:57:23 PM »
Yes. I contacted them and they didn't reply back so I contacted Amex. Had they responded it would have been different. But they ARE trying to contact me directly now to figure things out, but Amex told me that it needs to go through them.

Offline mendy from lakewood

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: May 2014
  • Posts: 1125
  • Total likes: 28
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Location: lakewood
Re: How to handle a dispute I filed on a 25k charge?
« Reply #19 on: January 30, 2019, 04:58:16 PM »
Honestly this looks like someone sold you a stock kitchen and tried to convince you itís worth 25k- I do real estate management and this looks like the kitchens that I put into my rentals that cost me 2-3k- good thing you noticed it!
"Respect is earned, Honesty is appreciated, Trust is gained, Loyalty is returned"

Offline shwarmabob

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Dec 2014
  • Posts: 880
  • Total likes: 50
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #20 on: January 30, 2019, 05:15:19 PM »
I would let them in. Otherwise, they can claim that you are the one who did not want to resolve the problem. Anyway, you will have to coordinate with them how to take back the stuff.

Offline LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3573
  • Total likes: 123
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #21 on: January 30, 2019, 05:27:46 PM »
Anyway, you will have to coordinate with them how to take back the stuff.
Of course, through amex.. or after they issue the credit.

Online davidrotts63

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2017
  • Posts: 6891
  • Total likes: 737
  • DansDeals.com Hat Tips 26
  • Gender: Male
    • View Profile
  • Programs: Hertz Gold, Hyatt Member, BA Blue, Ebay banned, Amazon Prime
Re: How to handle a dispute I filed on a 25k charge?
« Reply #22 on: January 30, 2019, 08:38:47 PM »
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline Lou Bob

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Apr 2010
  • Posts: 1854
  • Total likes: 58
  • DansDeals.com Hat Tips 2
    • View Profile
  • Programs: Starbucks gold, Optavia
Re: How to handle a dispute I filed on a 25k charge?
« Reply #23 on: January 30, 2019, 08:50:24 PM »
@Lou Bob
Yaya. Always use an amex. You're welcome.
Been my signature for many years now.
Always use an Amex, you'll thank me one day.

Offline Dave321

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: May 2013
  • Posts: 756
  • Total likes: 18
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: How to handle a dispute I filed on a 25k charge?
« Reply #24 on: January 30, 2019, 10:22:06 PM »
Don't understand the question here. Tell them they have two options.
A. Install a 25k kitchen
B. Refund you

Otherwise full throttle with the dispute.

Offline S209

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2016
  • Posts: 1301
  • Total likes: 130
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
    • Gowns By Shevy
  • Location: Lakewood, NJ
  • Programs: Marriott Gold, SPG Gold, Ritz Carlton Gold, *G, Hyatt Explorist, Hertz PC, National EE, Rock Royalty Wild Card, Wyndham Diamond, MLife Gold, Total Rewards Diamond, Hilton Diamond, Uber VIP, IHG Platinum Elite, DDF Platinum Elite, American Express Platinum
Re: How to handle a dispute I filed on a 25k charge?
« Reply #25 on: January 31, 2019, 01:54:46 AM »
Don't understand the question here. Tell them they have two options.
A. Install a 25k kitchen
B. Refund you

Otherwise full throttle with the dispute.
You canít dispute their charge if youíre not happy with the model, that you had agreed to. You can only dispute for this one because itís damaged.

The fact that they may have initially ripped you off has no bearing on the case, and youíre lucky it was damaged, so you should win the dispute. :)
Gowns By Shevy
732-806-1136
info@gownsbyshevy.com

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Presidential Platinum Elite
  • **********
  • Join Date: May 2008
  • Posts: 54118
  • Total likes: 2600
  • DansDeals.com Hat Tips 16441
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA Global Services, AA Lifetime Plat, DL Dirt, SPG Plat, Hyatt Diamond, Fairmont Lifetime Plat, Hilton Diamond, Priority Club Plat, Avis Chairman, National EE, Hertz PC
Re: How to handle a dispute I filed on a 25k charge?
« Reply #26 on: January 31, 2019, 02:56:24 AM »
Should be getting beautiful Amish made custom wood cabinetry for that price, not the junk you got.

Let em in and tell em to take it back.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline jdross

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2014
  • Posts: 95
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #27 on: January 31, 2019, 05:16:42 AM »
Should be getting beautiful Amish made custom wood cabinetry for that price, not the junk you got.

Let em in and tell em to take it back.

@Dan you think I should disregard Amexís advice then to coordinate it through them? Also it was ďcustomĒ can I just tell them to take it back like that?

Offline gozalim

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Oct 2008
  • Posts: 3119
  • Total likes: 42
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #28 on: January 31, 2019, 10:47:52 AM »
(based on experience with car rental damage disputes)

I suspect their priority is getting you resolved (and happy) with their charge/dispute, what happens outside that is not their problem

Offline jdross

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2014
  • Posts: 95
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #29 on: January 31, 2019, 11:36:27 AM »
@gozalim you mean the merchant or Amex? I apologize but I didn't quite get what you were saying.