Author Topic: How to handle a dispute I filed on a 25k charge?  (Read 6319 times)

Offline stooges44

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jan 2017
  • Posts: 5048
  • Total likes: 664
  • DansDeals.com Hat Tips 252
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #45 on: February 13, 2019, 02:29:17 PM »
In case anyone cares about an update, here it is.

Amex basically gave me the middle finger. They said they follow the merchants' policy and since their policy is no refunds you cannot get any money back. The merchant provided them with the contract we signed for the cabinetry along with a letter outlining our communication and the fact that they ordered replacements for us (even though this was unauthorized and never requested by us.) Never mind that it was a bait and switch and what they sent was total junk and is now going to be replaced by even more junk, if they don't offer refunds, Amex will follow the policy of the merchant. I thought that was a dispute was made for.

From AMEX:
Anywhere to go from here?

Citi told me the same thing on a $500 dispute I had, they showed me copies of the signed receipt and said "look you signed for it..." and that was it.
If it's not free shipping it's not worth it.

Offline LoLo

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Aug 2014
  • Posts: 3573
  • Total likes: 123
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #46 on: February 13, 2019, 02:36:42 PM »
Nuts.

Offline avromie7

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Feb 2014
  • Posts: 4414
  • Total likes: 159
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: Lakewood
Re: How to handle a dispute I filed on a 25k charge?
« Reply #47 on: February 13, 2019, 02:46:57 PM »
small claims court?
25k is too much for small claims court.
I wonder what people who type "u" instead of "you" do with all their free time.

Offline gingyguy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Sep 2011
  • Posts: 1327
  • Total likes: 343
  • DansDeals.com Hat Tips 36
  • Gender: Male
    • View Profile
  • Programs: I don't like to brag
Re: How to handle a dispute I filed on a 25k charge?
« Reply #48 on: February 13, 2019, 02:57:33 PM »
25k is too much for small claims court.
in that case big claims court. but that night not be worth it after legal fees
May you slide down the banister of happiness & get many splinters of success up your career.

Offline bermo

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2014
  • Posts: 1527
  • Total likes: 16
  • DansDeals.com Hat Tips 11
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #49 on: February 13, 2019, 02:58:55 PM »
In case anyone cares about an update, here it is.

Amex basically gave me the middle finger. They said they follow the merchants' policy and since their policy is no refunds you cannot get any money back. The merchant provided them with the contract we signed for the cabinetry along with a letter outlining our communication and the fact that they ordered replacements for us (even though this was unauthorized and never requested by us.) Never mind that it was a bait and switch and what they sent was total junk and is now going to be replaced by even more junk, if they don't offer refunds, Amex will follow the policy of the merchant. I thought that was a dispute was made for.

From AMEX:
Anywhere to go from here?
Is it clear to Amex that you ordered a custom kitchen and they didn't give you that...

Offline ludmila

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Aug 2012
  • Posts: 5164
  • Total likes: 267
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: IND
  • Programs: Hilton Diamond,Marriott Platinum,SPG Platinum.
Re: How to handle a dispute I filed on a 25k charge?
« Reply #50 on: February 13, 2019, 03:25:09 PM »
25k is too much for small claims court.
You are right, did not think about the amount. I feel bad for the OP, this is not right , Amex should have done better, even if he did sign, this is a defective product.
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline chinagel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2014
  • Posts: 3094
  • Total likes: 128
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: How to handle a dispute I filed on a 25k charge?
« Reply #51 on: February 13, 2019, 03:27:42 PM »

Anywhere to go from here?
You can still call up Amex and explain that you were not asking for a refund but that you didn't get what you paid for. They should be able to reopen the claim.

Offline Naftuli19

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2018
  • Posts: 1357
  • Total likes: 73
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: I wish all...
Re: How to handle a dispute I filed on a 25k charge?
« Reply #52 on: February 13, 2019, 03:32:03 PM »
You can still call up Amex and explain that you were not asking for a refund but that you didn't get what you paid for. They should be able to reopen the claim.
There are disputing companies that can get it done but they charge around 30% ...
Sometimes You Will Never Know the True Value of A Moment Until Its Become A Memory...

Offline chinagel

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2014
  • Posts: 3094
  • Total likes: 128
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: brooklyn
Re: How to handle a dispute I filed on a 25k charge?
« Reply #53 on: February 13, 2019, 03:33:35 PM »
There are disputing companies that can get it done but they charge around 30% ...
No need for that

Offline Naftuli19

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2018
  • Posts: 1357
  • Total likes: 73
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: I wish all...
Re: How to handle a dispute I filed on a 25k charge?
« Reply #54 on: February 13, 2019, 03:35:35 PM »
No need for that
I agree its definitely a last last resort option.
Sometimes You Will Never Know the True Value of A Moment Until Its Become A Memory...

Offline Toasted

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Oct 2013
  • Posts: 942
  • Total likes: 67
  • DansDeals.com Hat Tips 7
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #55 on: February 13, 2019, 03:39:34 PM »
Curious as to how you got sucked into using this kitchen company. No references/reviews/reputation?

Offline isrealsuits

  • Dansdeals Gold Elite
  • ***
  • Join Date: Jun 2011
  • Posts: 156
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: monsey
Re: How to handle a dispute I filed on a 25k charge?
« Reply #56 on: February 13, 2019, 04:21:00 PM »
Omg! There are so many options to fight Amex . For starters climb up the ladder by Amex  attorney general, the consumer protection of banks etc.
Don't take no for a answer!

Offline shapsam

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Feb 2017
  • Posts: 2017
  • Total likes: 200
  • DansDeals.com Hat Tips 8
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #57 on: February 13, 2019, 08:50:13 PM »
You can still call up Amex and explain that you were not asking for a refund but that you didn't get what you paid for. They should be able to reopen the claim.
+1
A two minute phone call to explain that "I DID NOT RECEIVE GOODS/MERCHANDISE AS STATED AND I HAVE PROOF" should reopen the case.
« Last Edit: February 13, 2019, 08:53:22 PM by shapsam »

Offline jdross

  • Dansdeals Silver Elite
  • **
  • Join Date: Feb 2014
  • Posts: 95
  • Total likes: 1
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: Butte, Montana
Re: How to handle a dispute I filed on a 25k charge?
« Reply #58 on: February 13, 2019, 09:52:01 PM »
The place is offering to replace with new items though. How do I handle that? As I mentioned they ordered a replacement order which I did not authorize them to.

Offline as2

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Mar 2013
  • Posts: 4873
  • Total likes: 537
  • DansDeals.com Hat Tips 21
  • Gender: Male
    • View Profile
Re: How to handle a dispute I filed on a 25k charge?
« Reply #59 on: February 13, 2019, 10:12:06 PM »
The place is offering to replace with new items though. How do I handle that? As I mentioned they ordered a replacement order which I did not authorize them to.
They have no proof that you agreed to that, so it was done out of their own stupidity. You got a damaged product, and you want a refund, that's all that matters.
Memories last forever, make them while you can.